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guest experience expert

guest experience expert telephone operator

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25165734
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Experience Expert- Telephone Operator

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
To serve as the main point of contact for all internal calls and guest requests, in addition to help and correct phone faults and issues whilst, assist all Guests/Associates efficiently, professionally, courteously with enthusiasm and following up to ensure guests satisfaction with desired results.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
<ul><li>
Answer all incoming calls with proper greetings and telephone etiquette standards.</li><li>
Communicates with Guests using Glowing system.</li><li>
Conduct departure calls on a daily basis to obtain guest stay experience and departure time.</li><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Ensure that standards are maintained at a superior level on a daily basis.</li><li>
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li><li>
Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>
Resolve guest complaints, ensuring guest satisfaction.</li><li>
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</li><li>
Maintain complete knowledge of:</li><li>
Scheduled event/daily activities</li><li>
In-house groups</li><li>
Hotel extension numbers all special requests (DND, screen calls, NRG, etc.)</li><li>
Hours of operation of each outlet features and services provided by the hotel</li><li>
Set up workstation with necessary supplies and resource materials.</li><li>
Secure headset console and log onto system.</li><li>
Access all functions of the system.</li><li>
Accommodate all telephone, email, WhatsApp requests in a congenial manner within 10 minutes of request.</li><li>
Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.</li><li>
Route callers to requested guest or hotel personnel/department.</li><li>
Monitor busy lines; check back with caller on hold to update status and offer to take a message.</li><li>
Monitor unanswered lines; return to caller after rings to update status and offer to take a message.</li><li>
Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location.</li><li>
Accept, record, and deliver wake-up calls.</li><li>
Provide callers with accurate information on hotel facilities and services.</li><li>
Accept and process all guest requests for:</li><li>
Screening calls</li><li>
Do not disturb</li><li>
Call transfer/forwarding</li><li>
Conference calls</li><li>
Non-registered guest</li><li>
Access system for long distance carrier's foreign language operator.</li><li>
Assist callers with local and overseas calls.</li><li>
Monitor telephone system problems and raise Knowcross Tickets.</li><li>
Document all guest complaints or problems in Knowcross.</li><li>
Follow up to ensure completion and guest satisfaction.</li><li>
Assist in emergency situations as central communication center for hotel.</li><li>
Collect preferences daily and enter into our guest profiles.</li><li>
Ensure the use of correct verbiage and avoid using any slang language.</li><li>
Follow all LQA and Forbes standard.</li><li>
Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure.</li><li>
All other duties as required.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;Brand Ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Display hospitality skills when dealing with guests and associates.</li><li>
Ensure high standards of personal presentation and grooming.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div></div><div><br>
<ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Service Center Associate

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
<p></p><div><div><p>Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine&rsquo;s 100 Best Companies to Work for, every year since the survey began in 1998.<br>
</p></div><p></p><div><p>In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:<br>
</p></div><p></p><div><p>&ldquo;The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It&rsquo;s the Golden Rule &ndash; the simple idea that if you treat people well, the way you would like to be treated, they will do the same.&rdquo; This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.<br>
</p></div><p></p><div><p>Join our Team
</p></div><div><ul><li><p>Work on a team that is built on mutual respect, collaboration and excellent service.
</p></li></ul></div><div><ul><li><p>Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
</p></li></ul></div><div><ul><li><p>Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.<br>
 </p></li></ul></div><p></p><div><p>Four Seasons Hotel Doha:<br>
</p></div><p></p><div><p>Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler&rsquo;s haven fashioned to the finest international standards. It is the centerpiece of Doha&rsquo;s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.<br>
</p></div><p></p><div><p>Our Team:<br>
</p></div><p></p><div><p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.<br>
</p></div><p></p><div><p>Who We Look For:<br>
</p></div></div><p></p><div><div><p>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.<br>
</p></div><p></p><div><p>Job Description:<br>
</p></div><p></p><div><ul><li><p>Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results.
</p></li></ul></div><div><ul><li><p>Is proficient with telephone switchboard, the hotel computer system and facsimile machines
</p></li></ul></div><div><ul><li><p>Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function , etc.
</p></li></ul></div><div><ul><li><p>Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions.
</p></li></ul></div><div><ul><li><p>Accepts and places wake-up calls for hotel guests
</p></li></ul></div><div><ul><li><p>Prepares and updates the telephone extension directory as required .
</p></li></ul></div><div><ul><li><p>Ensure accurate preparation and posting of charges for operator assisted calls
</p></li></ul></div><div><ul><li><p>Respond properly in any hotel emergency or safety situation.
</p></li></ul></div><div><ul><li><p>Assist with &quot;Do Not Disturb&quot; requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment.
</p></li></ul></div><div><ul><li><p>Report and log all telephone maintenance and operational problems, ensure follow - up on a continuous basis.
</p></li></ul></div><div><ul><li><p>Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues
</p></li></ul></div><div><ul><li><p>Ensure Fax received for internal and external guests should be delivered promptly.
</p></li></ul></div><div><ul><li><p>Maintain record of existing equipment, changes, additions and deletions.
</p></li></ul></div><div><ul><li><p>Ensure that All Four Seasons Chats should be acknowledged before 90 seconds . Answer and follow- up all guests request through Four Seasons Chats as per FS Chat Standards.
</p></li></ul></div><div><ul><li><p>Pre-arrival chat message to be sent to guests
</p></li></ul></div></div><div><div><ul><li><p>Handles Chat function of Four Seasons whenever required /Assigned.
</p></li></ul></div><div><ul><li><p>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook .
</p></li></ul></div><div><ul><li><p>Works harmoniously and professionally with co-workers and supervisors.<br>
</p></li></ul></div><p></p><div><p>Preferred Qualifications and Skills<br>
</p></div><p></p><div><ul><li><p>A minimum of 2 years of experience in same field.
</p></li></ul></div><div><ul><li><p>Reading, writing and oral proficiency in the English language.
</p></li></ul></div><div><ul><li><p>Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
</p></li></ul></div><div><ul><li><p>Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
</p></li></ul></div><div><ul><li><p>Good personal &amp; professional references.<br>
</p></li></ul></div><p></p><div><p>Our Offering:<br>
</p></div><p></p><div><p>Opportunities to build a successful career with global potential
</p></div><div><p>Unique strong culture - diversity of 50 different nationalities
</p></div><div><p>Living accommodation in a high quality, well-resourced apartment
</p></div><div><p>Excellent Training and Development opportunities
</p></div><div><p>Employee Recognition Programs
</p></div></div><div><p>Complimentary nights at FS Hotels Worldwide
</p></div><div><p>Paid annual home leave tickets
</p></div><div><p>Complimentary meals in employee restaurants
</p></div><div><p>Free transportation to work
</p></div><div><p>Medical coverage<br>
</p></div><p></p><div><p>Work Authorization:<br>
</p></div><p></p><div><p>Hotel will apply for the work authorization for a successful candidate.<br>
</p></div><p></p><div><p>Learn more about employment with Four Seasons:<br>
</p></div><p></p><div><p>You could also learn more about employment with Four Seasons via the following channels:
</p></div><div><p>https://www.facebook.com/FourSeasonsJobs
</p></div><div><p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</p></div><div><p>http://jobs.fourseasons.com
</p></div><div><p>https://twitter.com/FourSeasonsJobs</p></div></div><p></p>

Telephone Operator

Rota international

<p><b>Job Title:</b> Ride Operator<br/><b>Company:</b> Rota International<br/>Location: Doha, Qatar<br/>Job Type: Full Time<br/><b>Rota International</b> is seeking <b>enthusiastic and safety-conscious Ride Operators</b> to join our team. As a Ride Operator, you will be responsible for the <b>safe and efficient operation of rides and attractions</b>, ensuring an enjoyable and secure experience for all guests.<br/>This position is ideal for individuals who are capable of working in <b>both indoor and outdoor park environments</b>, maintaining professionalism and energy across varying weather conditions and operational settings.</p><p><b>Key Responsibilities:</b></p><ul><li>Safely operate rides and attractions in accordance with company and safety protocols.</li><li>Assist guests with boarding and exiting rides while providing excellent customer service.</li><li>Monitor ride operations and promptly report any technical or safety issues.</li><li>Enforce ride safety rules and regulations to protect guests and team members.</li><li>Conduct pre-ride safety checks and complete post-ride maintenance reports.</li><li>Manage ride queues effectively to ensure smooth guest flow.</li><li>Maintain cleanliness and organization around assigned ride areas.</li><li>Communicate efficiently with team members and supervisors for smooth operations.</li><li>Respond quickly to emergency situations following established safety procedures.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Minimum <b>1 year of experience</b> in a similar role (ride operator, hospitality, or entertainment industry preferred).</li><li>Strong knowledge of <b>safety procedures</b> and operational standards.</li><li>Excellent <b>communication and interpersonal skills</b>.</li><li>Ability to deliver outstanding customer service in a fast-paced environment.</li><li>Physically capable and comfortable working in <b>both indoor and outdoor conditions</b>.</li><li>Detail-oriented with a safety-first mindset.</li><li>Willingness to work <b>flexible hours</b>, including evenings, weekends, and holidays.</li><li>Positive, proactive attitude and ability to work well within a team.</li></ul><p><b>How to Apply:</b><br/>Interested candidates are invited to <b>submit their CV through Indeed</b>.</p><p>Job Type: Contract<br/>Contract length: 6 months</p><p>Application Deadline: 10/06/2025</p>

Ride Operator

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.
 <br/>
 <br/>
 <strong>
  As Guest Relations Agent, you will be responsible for the following duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
  </li>
  <li>
   Help the Guest Relations Management Team to meet and greet guests
  </li>
  <li>
   Prepare the Daily Communication Form
  </li>
  <li>
   Handle amenity requests and other guest relations programmes
  </li>
  <li>
   Run and Participate in the VIPs meeting
  </li>
  <li>
   Assists the Front Office during need periods
  </li>
  <li>
   Handles guests&rsquo; complaints
  </li>
  <li>
   Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Guest Relations Agent, we expect from you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 year of experience working in a 5-star hotel environment
  </li>
  <li>
   A minimum of 1 years of Front Office experience
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage
  </li>
  <li>
   Strong commands of Microsoft Office products
  </li>
  <li>
   Effective verbal and written communication skills in English. Arabic is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
  <li>
   A competitive salary and benefits packages
  </li>
  <li>
   Transportation and Housing provided
  </li>
  <li>
   Relocation and Vacation Tickets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Guest Relations Agent

Hilton

<div><p>Housekeeping Office Coordinator at The Plaza Doha LXR hotels &amp; Resorts</p><p>
A Housekeeping Office Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li></ul><b>
What are we looking for?</b><p><br>
A Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in teams</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous hotel housekeeping experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Housekeeping Office Coordinator at The Plaza Doha LXR hotels & Resorts

Best Plaza West Bay Hotel

<p>What&rsquo;s the job?</p><p>As a Sales Manager, you will be assisting the Director of Sales &amp; Marketing in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.</p><p>Your day-to-day</p><p>&middot; Implements all sales action plans related to his/her marketing area as outlined in the Marketing Plan.</p><p>&middot; Establishes and maintains files on major active accounts within his/her marketing areas.</p><p>&middot; Promotes and produces sales leads through the I-Leads system.</p><p>&middot; Plans sales trips, under the direct approval of Director of Sales &amp; Marketing / Director of Sales, to major marketing areas, calling on accounts within their specific marketing area. Reports to the Director of Sales &amp; Marketing on potential markets needing coverage.</p><p>&middot; Provides feedback to the Director of Sales &amp; Marketing / Director of Sales on changing market conditions, including trends in the competition as a result, of direct sales solicitation, telephone and direct mail, in his/her market areas. Arranges familiarization/site inspection trips in the hotel for major clients.</p><p>&middot; Disseminates sales related information to other departments as appropriate.</p><p>&middot; Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation; telephone contacts, and written communications.</p><p>&middot; Establishes and maintains effective employee relations.</p><p>&middot; Maintain complete knowledge of all hotel features / services, hours of operation, schedule in-house activities, location and times</p><p>&middot; Attends meetings as requested by Director of Sales &amp; Marketing / Director of Sales.</p><p>&middot; Submits weekly sales reports, business-generated reports, and weekly call planner to Director of Sales &amp; Marketing or Director of Sales.</p><p>&middot; Attends all major functions held in-house.</p><p>&middot; Supports hotel promotions and events and ensures information is fed into the market.</p><p>How do I deliver this?</p><p>We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all hotels</p><p>Each hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.</p><p>&middot; True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests</p><p>&middot; True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay</p><p>&middot; True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs</p><p>&middot; True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner</p><p>Job Type: Full-time</p><p>Pay: QAR7,500.00 per month</p><p>Experience:</p><ul><li>work in hotel with same position and locally available: 1 year (Required)</li></ul>

Sales Manager/Sr. Sales Manager

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