guest experience lead

Sky Zone

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $18.50-$20.00/hr based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

O&O Team Lead

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $15 based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: May 31st, 2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

O&O Park Team Lead

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $20-$21/hr based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $15.00-16.00/hr based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
The pay for this position is $18.50/hr, this is a fixed starting rate, and no additional pay range applies at this time. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: March 31, 2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $18-19/hr based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

Kimpton

<div><h1 class="jobSectionHeader">Director of Front Office- Curator of Guest Experience</h1><h3 class="jobSectionHeader">
Kimpton Sevn Dubai (Pre-Opening)</h3>
Reporting to: Hotel Manager
At Kimpton Sevn Dubai, we are seeking a Director of Front Office&mdash;a charismatic, service-driven leader who brings energy, personality, and operational excellence to every guest interaction.
This role is ideal for a hospitality professional who thrives in dynamic environments, loves connecting with people, and is passionate about shaping unforgettable guest journeys from arrival to departure.<h2 class="jobSectionHeader">
One Brand. One Bold Guest Experience Vision.</h2>
This is more than a front office leadership role.
Kimpton Sevn Dubai introduces lifestyle luxury to Downtown Dubai&mdash;bold, expressive, and deeply human. Every guest interaction is an opportunity to create meaningful, unscripted experiences that reflect Kimpton&rsquo;s unique personality.
We need a leader who can balance structure with spontaneity, operational discipline with creativity, and efficiency with genuine human connection.<h2 class="jobSectionHeader">
Why This Role Matters</h2>
The Front Office is the heartbeat of the guest experience.
As Director of Front Office, you will shape the first and last impressions of every guest journey&mdash;leading service culture, operational excellence, and team engagement. Your leadership ensures every arrival feels personal, every stay seamless, and every departure memorable.
This role offers a unique opportunity to define service standards from the ground up, building a front office culture that reflects Kimpton&rsquo;s Stay Human philosophy.<h2 class="jobSectionHeader">
Be the Face of the Guest Experience</h2>
You will lead, inspire, and empower a team of guest experience professionals while driving service excellence across all front-of-house operations.<h2 class="jobSectionHeader">
</h2><h2 class="jobSectionHeader">What We&rsquo;ll Support You to Do</h2><h3 class="jobSectionHeader">
Lead with Personality</h3>
Bring your authentic self to leadership&mdash;creating a culture where individuality is celebrated and service feels natural, not scripted.<h3 class="jobSectionHeader">
Build from the Ground Up</h3>
Play a key role in the pre-opening phase&mdash;recruiting talent, establishing standards, and shaping the guest journey.<h3 class="jobSectionHeader">
Deliver Exceptional Experiences</h3>
Your leadership will directly influence guest satisfaction, loyalty, and brand reputation.<h2 class="jobSectionHeader">
</h2><h2 class="jobSectionHeader">The Gig</h2>
Reporting to the Hotel Manager, the Director of Front Office will oversee all front office operations, guest services, and pre-opening readiness for Kimpton Sevn Dubai.<ul><li>
The Opportunity: Lead the creation of a vibrant, guest-focused front office culture</li><li>
The Strategy: Design and implement service standards, training programs, and operational procedures</li><li>
The Impact: Deliver memorable guest experiences while driving operational excellence and team engagement</li></ul><h2 class="jobSectionHeader">
Stay Human</h2>
At Kimpton, individuality and authentic connections drive everything we do through the Stay Human Project.
This role is about more than operations&mdash;it is about creating real connections, empowering your team, and making every guest feel seen, valued, and at home.<h2 class="jobSectionHeader">
Your Day-to-Day</h2>
Every day offers something new, but you&rsquo;ll often be focused on:<h3 class="jobSectionHeader">
Front Office Leadership &amp; Operations</h3><ul><li>
Oversee all front office operations, including Reception, Concierge, Valet, Guest Relations, Guest Services, and Voice Experience</li><li>
Deliver seamless, personalized guest experiences across all touchpoints&mdash;integrating in-person, digital, and voice communication into one cohesive journey</li><li>
Lead the Voice Experience function, ensuring every guest interaction reflects Kimpton&rsquo;s warmth, personality, and Stay Human philosophy</li><li>
Monitor service quality, guest feedback, and operational performance across all channels</li><li>
Resolve guest concerns with empathy, creativity, and ownership, turning challenges into meaningful guest connections</li></ul><h3 class="jobSectionHeader">
Pre-Opening Excellence</h3><ul><li>
Lead recruitment, onboarding, and training of the front office team</li><li>
Develop SOPs, service standards, and guest journey frameworks</li><li>
Support systems setup, operational readiness, and pre-opening planning</li><li>
Execute soft opening, trial operations, and full launch readiness</li></ul><h3 class="jobSectionHeader">
OS&amp;E Management (Pre-Opening &amp; Operational)</h3>
Elevating the Details that Shape the Guest Experience<ul><li>
Curate OS&amp;E across front office touchpoints aligned with brand identity and guest experience goals</li><li>
Collaborate with Procurement and Design teams on sourcing and setup</li><li>
Define par levels, replenishment, and inventory control systems</li><li>
Ensure OS&amp;E supports both operational efficiency and elevated guest experience</li></ul><h3 class="jobSectionHeader">
Guest Experience &amp; Service Culture</h3><ul><li>
Champion Kimpton&rsquo;s Stay Human philosophy across all guest interactions</li><li>
Build a culture of personalization, recognition, and emotional connection</li><li>
Drive guest engagement initiatives and loyalty-building experiences</li></ul><h3 class="jobSectionHeader">
Team Leadership &amp; Development</h3><ul><li>
Inspire, coach, and develop a high-performing front office team</li><li>
Foster a positive, inclusive, and energetic team culture</li><li>
Conduct performance reviews and career development planning</li></ul><h3 class="jobSectionHeader">
Cross-Functional Collaboration</h3><ul><li>
Work closely with Housekeeping, Engineering, Food &amp; Beverage, and Revenue teams</li><li>
Ensure seamless communication and operational alignment</li><li>
Align front office operations with overall hotel strategy and goals</li></ul><h3 class="jobSectionHeader">
Financial &amp; Operational Performance</h3><ul><li>
Manage departmental budgets, staffing, and cost control</li><li>
Monitor KPIs including guest satisfaction, upselling performance, and efficiency metrics</li><li>
Identify revenue opportunities through upselling and guest services</li></ul><h2 class="jobSectionHeader">
Support to the Hotel Manager</h2>
As Director of Front Office, you will act as a key partner to the Hotel Manager in driving the success and strategic direction of the hotel.<ul><li>
Align front office operations with brand vision and business objectives</li><li>
Provide insights on guest feedback, service trends, and operational performance</li><li>
Represent the Hotel Manager in their absence when required</li><li>
Support hotel-wide initiatives, pre-opening milestones, and strategic projects</li><li>
Foster consistency, accountability, and collaboration across departments</li><li>
Drive a culture of service excellence and leadership alignment</li></ul><h2 class="jobSectionHeader">
Who This Role Is Perfect For</h2><ul><li>
A natural host who thrives on creating memorable guest experiences</li><li>
A strong leader who enjoys building teams from the ground up</li><li>
Someone energized by pre-opening environments and creation phases</li><li>
A balance of operational discipline and creative thinking</li><li>
A leader who excels in fast-paced, lifestyle luxury hospitality</li><li>
Someone who values emotional connection as much as operational excellence</li></ul><h2 class="jobSectionHeader">
What We Need From You</h2><h3 class="jobSectionHeader">
Education</h3><ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>
5&ndash;7 years in Front Office or Rooms Division leadership in luxury or lifestyle hotels</li><li>
Strong operational leadership experience in Front Office and Guest Services</li><li>
Pre-opening hotel experience highly preferred<ul><li>
PMS, CRM, and guest engagement system knowledge</li></ul></li></ul><h3 class="jobSectionHeader">
Personal Attributes</h3><ul><li>
Charismatic, people-first leader</li><li>
Strong operational and organizational capability</li><li>
Emotionally intelligent and solution-oriented</li><li>
Passionate about service culture and guest experience</li><li>
Adaptable, energetic, and resilient communicator</li></ul><h2 class="jobSectionHeader">
What You Can Expect from Us</h2>
At IHG Hotels &amp; Resorts, we invest in our people with competitive compensation, global travel perks, and career development opportunities across one of the world&rsquo;s leading hospitality companies.
We are proud to be an equal opportunity employer, welcoming everyone regardless of race, color, religion, gender, sexual orientation, gender identity, nationality, disability, or veteran status.
Through our myWellbeing framework, we support your health, lifestyle, and workplace happiness&mdash;because when our people thrive, our hotels and guests thrive.<h2 class="jobSectionHeader">
Ready to Shape the Guest Experience?</h2>
If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people&mdash;we would still love to hear from you.
Apply now and help define the guest experience at Kimpton Sevn Dubai.
Kimpton Hotels &amp; Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors &amp; colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Director of Front Office – Curator of Guest Experience at Kimpton Sevn Dubai (Pre-Opening)

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Director of Front Office – Curator of Guest Experience at Kimpton Sevn Dubai (Pre-Opening)