guest experience lead

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Sky Zone

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
The pay for this position is $18.00/hr, this is a fixed starting rate, and no additional pay range applies at this time. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: 1/5/2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

O&O Park Team Lead

Defy

<div>CircusTrix dba
Defy
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________<div>
Compensation range is $13.00-$15.00/hr based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.</div>
Application deadline: 1/5/2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

O&O Team Lead

<div>CircusTrix dba
Sky Zone
Team Lead
Part-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $17-$19/hr. based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: January 5, 2025
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

O&O Part Time Team Lead

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $15.00-$16.00/hr based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: 1/5/2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

<div>CircusTrix dba
Sky Zone
Team Lead
Part-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $18.00-$19.00 based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: January 5, 2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

O&O Park Team Lead (PT)

<div>CircusTrix dba
Sky Zone
Team Lead
Full-time
Onsite
Department: Operations
Reports to: General Manager
Travel: N/A
FLSA: Non-Exempt
WHO WE ARE:
At Sky Zone, our mission is to enrich lives through the power of boundless play &ndash; whether that&rsquo;s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we&rsquo;re proud to create experiences that reflect that purpose in everything we do.
As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.
____________________
WHO YOU ARE:
Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You&rsquo;ll rotate through key operational areas &ndash; Sales &amp; Service, Parties &amp; Events, and Food &amp; Beverage/Facilities &ndash; gaining real responsibility, leadership experience, and the skills to run a shift like a pro.
No need to be a fully developed manager just dependable, driven, and ready to learn. You&rsquo;re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren&rsquo;t on-site, we&rsquo;ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.
HOW YOU BRING OUR MISSION TO LIFE:
You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You&rsquo;ll grow your skills and make a real impact by delivering excellence in these key areas:
Leadership &amp; Operations<ul><li>
Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.</li><li>
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.</li><li>
Step into any operational area as needed (Programs, Caf&eacute;, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.</li><li>
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.</li></ul>
Guest Experience &amp; Sales<ul><li>
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.</li><li>
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.</li></ul>
Safety &amp; Compliance<ul><li>
Enforce all safety policies and complete incident reports when necessary.</li><li>
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.</li><li>
Maintain cleanliness and operational readiness of the park throughout the shift.</li></ul>
Rotational Leadership Development<ul><li>
Sales &amp; Service Lead<ul><li>
Drive front desk performance and membership sales while delivering service excellence.</li><li>
Lead guest interactions with a focus on Sky Zone&rsquo;s &ldquo;WOW&rdquo; service standards.</li><li>
Coach team members to maximize conversions and deliver consistent guest satisfaction.</li></ul></li></ul><ul><li>
Parties &amp; Events Lead<ul><li>
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.</li><li>
Manage scheduling, staffing, and upsell opportunities for all party and event programs.</li><li>
Ensure operational consistency and guest delight from booking to event completion.</li></ul></li></ul><ul><li>
F&amp;B &amp; Facilities Lead<ul><li>
Manage inventory and ordering of all cafe items.</li><li>
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.</li><li>
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.</li><li>
Lead facilities projects to elevate the guest experience and maintain a &ldquo;best-in-class&rdquo; look and feel.</li></ul></li></ul><ul><li><ul><li>Part-time Flex Lead (not available at all park locations)</li></ul></li><li><ul><li>
Available primarily on weekends to help drive service and engagement.</li><li>
Rotates as needed to cover breaks and time off for other Leads.</li></ul></li></ul>
WHAT YOU BRING TO THE TEAM:
Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here&rsquo;s what that looks like:<ul><li>
You must be at least 18 years of age or older.</li><li>
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.</li><li>
Prior supervisory or leadership experience.</li><li>
Background in retail sales, food &amp; beverage, amusement/entertainment, or recreation strongly preferred.</li><li>
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.</li><li>
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.</li><li>
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.</li><li>
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.</li><li>
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.</li><li>
A hands-on, team-first mindset, you&rsquo;re quick jump in where needed and support others without being asked.</li><li>
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.</li><li>
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.</li><li>
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.</li></ul>
WHY THIS ROLE MATTERS:
Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.
This isn&rsquo;t about having it all figured out &ndash; it&rsquo;s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you&rsquo;re ready to make an impact, grow your skills, and lead with heart, we&rsquo;d love to have you on the team.
____________________
Compensation range is $15.25-$16.25/hr based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: January 5th, 2026
While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.
CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.</div>

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