operations manager Jobs in Abu Dhabi United Arab Emirates

operations manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi United Arab Emirates

guest services executive (front desk) - conrad abu dhabi etihad towers

hr manager Jobs in Abu Dhabi United Arab Emirates

hr manager

admissions and parent experience manager Jobs in Abu Dhabi United Arab Emirates

admissions and parent experience manager

assistant manager - front office Jobs in Abu Dhabi United Arab Emirates

assistant manager - front office

guest experience manager

Rotana Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Experience Coordinator you are responsible to facilitate the guest&rsquo;s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain effective communication with all related departments to ensure a smooth service delivery
 </li>
 <li>
 Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
 </li>
 <li>
 Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
 </li>
 <li>
 Ensure that the guest receive the accommodation he / she is expecting
 </li>
 <li>
 Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
 </li>
 <li>
 Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
 </li>
 <li>
 Attend to all guest inquires, that are directed to them, in a professional and helpful manner
 </li>
 <li>
 Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
 </li>
 <li>
 Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
 </li>
 <li>
 Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
 </li>
 <li>
 Ensure that rooms control and room revenue controls are in place
 </li>
 <li>
 Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
 </li>
 <li>
 Assist the Guest Service team in the lobby when required
 </li>
 <li>
 Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and colleagues&rsquo; health and safety, as well as protect and conserve the environment
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Experience Coordinator

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Sundus

<div>
 JPC - 5519 - Guest Experience Admin
 
 
 
 Job Location:
 
 Abu Dhabi
 
 
 
 Total Experience:
 
 5-10 years
 
 
 
 Position Type
 
 :Contractual
 
 
 
 Language Proficiency:
 
 English- Arabic
 
 
 
 Qualification:
 
 Bachelor's Degree
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 strong, mature, and highly capable administrative professional
 
 to support the fast-paced, high-visibility operations of the
 
 Guest Experience Department
 
 . This role requires an individual who can manage the complexity and pressure of a dynamic environment with professionalism, agility, and attention to detail.
 
 
 
 Key Competencies and Expectations
 
 
 
 <ul>
 <li>
 High Emotional Intelligence: Ability to stay composed under pressure and tactfully manage sensitive communications and VIP interactions.
 </li>
 <li>
 Project Management: Proven experience supporting large-scale events or high-profile projects with strong planning, tracking, and reporting skills.
 </li>
 <li>
 Executive-Level Administration: Efficient management of calendars, logistics, and documentation for senior management while handling confidential information with discretion.
 </li>
 <li>
 Operational Agility: Ability to work across multiple priorities, shift focus quickly, and handle last-minute changes with a solution-oriented mindset.
 </li>
 <li>
 Stakeholder Coordination: Liaise effectively with cross-functional teams, vendors, and external stakeholders to ensure seamless event and guest operations.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide high-level administrative support to the Guest Experience Director and broader team
 </li>
 <li>
 Coordinate and track departmental projects, timelines, and deliverables
 </li>
 <li>
 Maintain organized documentation, meeting notes, task trackers, and follow-ups
 </li>
 <li>
 Support event-related logistics and protocol coordination
 </li>
 <li>
 Prepare reports, presentations, and official correspondence in both Arabic and English
 </li>
 <li>
 Serve as the go-to contact for internal and external communications for the department
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Flexibility in working hours is essential. Due to the dynamic nature of the department, the candidate must be open to early mornings, late evenings, or weekend assignments as dictated by event schedules or protocol engagements.
 </li>
 <li>
 Proactive attitude and ownership mentality: someone who goes beyond the checklist and finds ways to anticipate needs and pre-empt issues.
 </li>
 <li>
 Familiarity with government protocol, guest logistics, or events coordination is a strong plus.
 </li>
 </ul>
</div>

Guest Experience Admin Role

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25175104
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th Street), Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 W Marriott International d&aogon;&zdot;ymy do tego, aby by&cacute; pracodawc&aogon; oferuj&aogon;cym r&oacute;wne szanse, przyjmuj&aogon;cym wszystkich i zapewniaj&aogon;cym dost&eogon;p do mo&zdot;liwo&sacute;ci. Aktywnie wspieramy &sacute;rodowisko, w kt&oacute;rym wyj&aogon;tkowe pochodzenie naszych pracownik&oacute;w jest cenione i honorowane. Nasz&aogon; mocn&aogon; stron&aogon; jest bogata r&oacute;&zdot;norodno&sacute;&cacute; kulturowa, talenty i do&sacute;wiadczenia naszych pracownik&oacute;w. Zobowi&aogon;zujemy si&eogon; do zapobiegania dyskryminacji ze wzgl&eogon;du na jak&aogon;kolwiek chronion&aogon; podstaw&eogon;, w tym niepe&lstrok;nosprawno&sacute;&cacute;, status weterana lub inn&aogon; podstaw&eogon; chronion&aogon; przez obowi&aogon;zuj&aogon;ce prawo.
 
 
 
 W Courtyard z pasj&aogon; podchodzimy do &sacute;wiadczenia jeszcze lepszej jako&sacute;ci obs&lstrok;ugi podr&oacute;&zdot;nym na ca&lstrok;ym &sacute;wiecie. To w&lstrok;a&sacute;nie zainspirowa&lstrok;o nas do stworzenia pierwszego hotelu zaprojektowanego specjalnie dla os&oacute;b podr&oacute;&zdot;uj&aogon;cych s&lstrok;u&zdot;bowo i w&lstrok;a&sacute;nie dlatego Courtyard zapewnia go&sacute;ciom mo&zdot;liwo&sacute;&cacute; dzia&lstrok;ania niezale&zdot;nie od celu ich podr&oacute;&zdot;y. Szukamy os&oacute;b osi&aogon;gaj&aogon;cych sukcesy, kt&oacute;re z pasj&aogon; podchodz&aogon; do zapewniania go&sacute;ciom wyj&aogon;tkowych wra&zdot;e&nacute;, lubi&aogon; by&cacute; cz&eogon;&sacute;ci&aogon; ma&lstrok;ego, ale ambitnego zespo&lstrok;u i uwielbiaj&aogon; poznawa&cacute; metody sta&lstrok;ego samodoskonalenia &mdash; a wszystko to przy dobrej zabawie.
 
 
 Staj&aogon;c si&eogon; cz&eogon;&sacute;ci&aogon; zespo&lstrok;u Courtyard, do&lstrok;&aogon;czasz do portfolio marek Marriott International.
 
 B&aogon;d&zacute;
 
 tam, gdzie mo&zdot;esz pracowa&cacute; najlepiej, jak potrafisz,
 
 rozpocznij
 
 realizacj&eogon; zamierze&nacute;,
 
 poczuj przynale&zdot;no&sacute;&cacute;
 
 do niesamowitej globalnej spo&lstrok;eczno&sacute;ci i
 
 sta&nacute; si&eogon;
 
 najlepsz&aogon; wersj&aogon; siebie.
</div>

Guest Experience Supervisor

IDP Education Ltd

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at Role purpose The People Experience Manager - UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP's branch across UAE. It will require occasional travels within and outside the country. Detailed Description People Data & Process Integrity <ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul> Talent Acquisition & On-boarding <ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul> Compensation & Benefits <ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul> Rewards & Culture <ul><li>Manage, facilitate and promote the Company's employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team's performance through the use of the Company's performance management tool (RISE).</li></ul> Capability & Performance <ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul> Policies, Compliance and Others <ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul> Required Experience Essential Requirements:<ul><li>Bachelor's degree or higher in HR Management, Business Studies/Administration/Management or related field</li><li>Must have 2 years' experience in similar role for a medium to large Multinational organisation</li><li>Based in Dubai</li><li>Excellent fluency in English to collaborate with global teams</li><li>Sound understanding of the principles underpinning great employee experiences and labour laws</li><li>Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation</li><li>Highly organised, meticulous, able to prioritise and multitask with minimal supervision</li><li>Demonstrated ability to manage internal and external relationships</li><li>High degree of initiative and advanced problem-solving skills</li><li>Proficient in Microsoft suite, especially Excel and PowerPoint</li></ul>Desirable Requirements:<ul><li>Proactive to implement process improvements</li><li>Experience working in MNC with matrix organisation setting</li><li>Experience in SAP and payroll processing</li><li>Proactive personality with positive influence on our people</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Business Development and Sales</li><li>Industries</li><li>Education Administration Programs</li></ul>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CYAyvAg91A3144mg2ISImvAg" width="0" height="0" />

People Experience Manager- UAE

AL SHURFA BAY RESTAURANT CAFE LLC

ob Summary:The Head Waiter key roles in ensuring a high-quality dining experience for guests. The Head Waiter oversees the waitstaff, ensuring smooth operations, guest satisfaction, and adherence to service standards.Key Responsibilities: Head Waiter:<ul><li>Supervision and Leadership:</li><li>Oversee and coordinate the activities of waitstaff to ensure efficient service.</li><li>Lead by example, setting high standards for customer service and professionalism.</li><li>Conduct training sessions for waitstaff on service techniques, menu knowledge, and guest interaction.</li><li>Guest Relations:</li><li>Greet guests warmly, ensure they are seated promptly, and oversee the dining experience.</li><li>Handle guest complaints or concerns with professionalism, ensuring quick resolution.</li><li>Monitor guest satisfaction and take proactive steps to address any issues.</li><li>Order Management:</li><li>Ensure accurate and timely relay of orders from waitstaff to the kitchen.</li><li>Coordinate with kitchen and bar staff to ensure orders are prepared correctly and delivered on time.</li><li>Quality Control:</li><li>Inspect the dining area before service begins to ensure cleanliness and proper setup.</li><li>Oversee the presentation of food and beverages to ensure they meet the restaurant&rsquo;s standards.</li><li>Ensure compliance with health and safety regulations, including food handling and sanitation.</li><li>Table and Reservation Management:</li><li>Manage reservations and table assignments to maximize seating efficiency.</li><li>Coordinate with the Restaurant Manager to plan for large groups or special events.</li><li>Billing and Payments:</li><li>Assist waitstaff with billing and ensure all financial transactions are handled correctly.</li><li>Oversee cash handling and ensure accurate processing of payments.</li><li>Team Collaboration:</li><li>Work closely with the Restaurant Manager and kitchen staff to ensure smooth operations.</li><li>Provide feedback and suggestions for improving service and operations.</li></ul>Applicants must be available for immediate hiring.Location: Dubai JBRArabic Syrian, Lebanese &amp; Philippines is an advantage for this position.Job Type: Full-timePay: From AED3,500.00 per month

Head Waiter

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
<div><div><div><div>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
What you will do
<ul><li>Monitors the Arrival and Departure of Elite guests.
</li></ul><ul><li>Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
</li></ul><ul><li>Train the Front Desk team and supervise them in the performance of their duties.
</li></ul><ul><li>Conduct performance evaluations and discipline employees when needed.
</li></ul><ul><li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
</li></ul><ul><li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
</li></ul><ul><li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.
</li></ul><ul><li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
</li></ul><ul><li>Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.
</li></ul><ul><li>Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.
</li></ul><ul><li>Check the cashier&rsquo;s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.
</li></ul><ul><li>Complete evening Housekeeping report and follow up on discrepancies.
</li></ul><ul><li>Assist other departments as required in resolving problems.
</li></ul><ul><li>Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).
</li></ul><ul><li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.
</li></ul><ul><li>Utilize the computer systems in place as well as the telephone switchboard.
</li></ul><ul><li>Assist in emergency situations as per established procedures.
</li></ul><ul><li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales/catering/reservations etc at any time of day.
</li></ul><ul><li>Ensure room discrepancies are resolved.
</li></ul><ul><li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.
</li></ul><ul><li>Monitors the VIP Elite guest emails and calls.
</li></ul><ul><li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.
</li></ul><ul><li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift
</li></ul><ul><li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</li></ul><ul><li>Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
</li></ul><ul><li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.
</li></ul><ul><li>Handles all guest relocations according to established guidelines.
</li></ul><ul><li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</li></ul><ul><li>Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
</li></ul><ul><li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
</li></ul><ul><li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</li></ul><ul><li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
</li></ul><ul><li>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>Works harmoniously and professionally with co-workers and supervisors.
</li></ul><ul><li>Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.
</li></ul><ul><li>Assists with responsibilities and duties as required throughout the hotel.
</li></ul><ul><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</li></ul><ul><li>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
</li></ul><ul><li>Works closely with Security Staff to handle any guest emergency or safety concerns.
</li></ul><ul><li>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms
</li></ul></div></div></div></div><div>What you bring
 
<ul><li>A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of Rooms operations
</li></ul><ul><li>Proficient in English (speaking, reading, writing)
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills 
</li></ul><div> 
 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>and so much more!
</li></ul></div>Schedule &amp; Hours:
<ul><li>This is a full-time position</li></ul></div>

Assistant Front Office Manager

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