guest experience manager

Hyatt Regency

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 Organization- Hyatt Regency Miami
 
 
 
 
 Summary
 
 
 
 in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
 
 
 Our Downtown Miami Hotel is next to one of the trendiest neighborhoods in Miami, known as Brickell. Our iconic white towers overlook the Miami River and our ideal downtown location puts you steps from the Miami Riverwalk, Bayfront Park, and close to the Port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Centre. Or, explore Little Havana and tour the Frost Museum of Science.
 
 
 The Assistant Operations Manager will have oversight and responsibility within the hotel operations. Additional responsibilities may include training, staff development and scheduling. The Assistant Operations Manager must have strong communication and analytical skills.
 
 
 We Offer Excellent Benefits:
 
 
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 Free room nights, Discounted and Friends &amp; Family Room Rates
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 Medical, Prescription, Dental, and Vision Insurance
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 401K with company match
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 Paid Vacation, sick days, new child leave, and personal day
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 Paid Family Bonding Time and Adoption Assistance
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 Tuition Reimbursement
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 Free colleague meals during shift
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 Employee Stock Purchase Plan
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 Discounts at various retailers - Apple, AT&amp;T, Verizon, Headspace, and many more.
 
 
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 Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com
 
 
 All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
 
 
 
 Qualifications
 
 
 
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 A true desire to satisfy the needs of others in a fast paced environment
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 Refined verbal and written communication skills
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 Minimum of one year previous supervisory experience preferred
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 Ability to work a flexible schedule. Ability to work OVERNIGHT, AM or PM shifts, holidays, and weekends
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Overnight Assistant Guest Experience Manager $250 retention bonus after 90 days of employment| Benefits Include: Medical, Dental, Vision, 401K, and MANY MORE!

Accor

<div>Job Description 
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.<ul><li>
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li><li>
Assist in optimizing hotel occupancy and room rates to maximize revenue</li><li>
Handle guest complaints professionally and effectively, ensuring prompt resolution</li><li>
Support the Guest Service Manager in operating a highly proficient and productive guest services department</li><li>
Conduct and assist in training programs for the Guest Service team</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain standard operating procedures for the guest service department</li><li>
Monitor and improve systems and procedures to enhance operational efficiency</li><li>
Assist in managing reservations and coordinating with housekeeping for room readiness</li><li>
Contribute to sales efforts by promoting hotel services and special offers</li><li>
Ensure compliance with health and safety regulations</li><li>
Participate in departmental meetings and continuous improvement initiatives</li></ul> 

Qualifications 
<ul><li>
Teritary education in any discipline and hotel related experience</li><li>
Minimum 2 years experience in supervisory position in the service industry</li><li>
English with knowledge of second language preferred</li><li>
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system</li><li>
Knowledge of operations of Bell, Concierge &amp; Valet operations</li><li>
Knowledge of processes and procedures of delivery systems. Currently SSM/RSM</li><li>
Communication skills for all levels of colleagues/guests, confident, clear English</li><li>
Interpersonal skills to deal with guests and colleague issues</li><li>
Posses leadership qualities</li><li>
Leads to constantly improve the guest service experience</li><li>
Willingness to embrace changes and new technology</li><li>
A team player, guest focused and service oriented attitude</li></ul></div>

Assistant Guest relation Manager

Swissôtel

<div>Job Description 
We are seeking an experienced and customer-focused Guest Relation Manager to join our dynamic team at Swissotel Resort El Qusier, Egypt. In this pivotal role, you will lead our guest relations department, ensuring exceptional guest experiences whilst overseeing the strategic operations of our front-of-house services. You will be instrumental in fostering a culture of excellence, driving guest satisfaction, and collaborating seamlessly across all departments to deliver outstanding hospitality.<ul><li>
Lead and manage the guest relations team, providing mentorship, induction, and continuous professional development to ensure high performance and career progression &bull; Oversee all aspects of guest services including arrivals, departures, rooming, and special requests, maintaining consistently high standards of service delivery &bull; Develop and implement strategic initiatives to enhance guest satisfaction and loyalty, whilst analysing feedback to drive continuous improvement</li><li>
Handle complex guest complaints and concerns with empathy and professionalism, ensuring prompt and effective resolution &bull; Collaborate with housekeeping, concierge, bell desk, and valet operations to ensure seamless coordination and exceptional guest experiences &bull; Manage reservations systems and optimise room allocation strategies to maximise occupancy and revenue potential &bull; Establish and maintain standard operating procedures for the guest relations department, ensuring compliance with organisational policies and health and safety regulations</li><li>
Monitor departmental performance metrics, prepare reports, and present findings to senior management with transparent and analytical insights &bull; Promote hotel services and special offers to guests, contributing actively to sales and revenue generation objectives &bull; Embrace new technologies and systems, and related hotel management platforms, to enhance operational efficiency &bull; Participate in departmental meetings and cross-functional initiatives, fostering an inclusive and collaborative working environment &bull; Ensure all team members demonstrate guest-focused attitudes and service excellence in every interaction</li></ul> 

Qualifications 
**Required Qualifications:** &bull; Tertiary education in hospitality management, business administration, or related discipline &bull; Minimum 3 years' experience in a supervisory or managerial position within the hospitality or service industry &bull;<ul><li>
Excellent communication skills with the ability to engage confidently and clearly with guests and colleagues at all levels &bull; Exceptional people skills and interpersonal abilities for managing team dynamics and resolving guest and colleague issues &bull; Demonstrated leadership qualities with the ability to motivate, inspire, and develop team members &bull; Strategic thinking and problem-solving capabilities with a focus on guest service excellence &bull; Proficiency in conflict resolution and complaint handling &bull; Strong organisational skills with meticulous attention to detail</li><li>
Proven ability to work collaboratively across departments and embrace change &bull; Experience in revenue management and occupancy optimisation &bull; Familiarity with guest feedback and satisfaction measurement systems &bull; Background in staff training programme development and delivery &bull; Experience with budget management and departmental financial awareness &bull; Certification in hospitality management or customer service excellence</li><li>
Mandatory professional proficiency in German, along with full Fluency in English</li></ul></div>

Guest Relation Manager

Yes&

<div>
 
 
 About Our Company:
 
 
 
 
 Soleil Management by YES&amp;
 
 was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.
 
 
 We are a hospitality and lifestyle company that inspires &lsquo;lasting togetherness&rsquo; through our brands, companies, and products.
 
 
 We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We&rsquo;re better together.
 
 
 We&rsquo;re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.
 
 
 
 Discover Tahiti Village Resort &amp; Spa, an island-inspired oasis.
 
 
 
 Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends, we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17&deg; South Booze &amp; Bites featuring limited gaming.
 
 
 
 Create magic with us &hellip;
 
 
 
 At Tahiti Village Resort &amp; Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests, and to deliver great customer experience and support our mission to create memorable experiences for ours guests.
 
 
 
 Role
 
 
 
 As the Senior Guest services manager, your day will be centered around ensuring that all owners, guests and visitors experience service that is far beyond their expectations. Responsibility for ensuring that technical and business matters are also important pieces the Senior Guest Services Manager position along with accuracy of guest information, however SERVICE from the team is the primary focus.
 
 
 
 Responsibilities
 
 
 
 &bull; Be efficient, courteous and professional to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
 
 
 &bull; Create, reinforce and streamline processes: to register guests into room, data entry accuracy, accommodating special requests whenever possible, handling guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner, resolving customer complaints and answering guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
 
 
 
 
 
 
 
 
 &bull; Support the Director of Guest Services in all operational and business matters.
 
 
 &bull; Effectively handle and fulfill all guest requests and guest issues.
 
 
 &bull; Model the Guest Service Standards developed for the resort.
 
 
 &bull; Assist in the Recruiting, interviewing, hiring and monitoring of new employees.
 
 
 &bull; Ensure coaching, counseling, and disciplinary actions are documented, filed and submitted to Human Resources.
 
 
 &bull; Review and approve Timecards and PTO request.
 
 
 &bull; Maintain a flexible work schedule.
 
 
 &bull; Maintain proper scheduling of employees to include auditing of employee work time. .
 
 
 &bull; Ensure safety compliance at the front desk and in all office areas.
 
 
 &bull; Assist in processing invoices and maintaining positive financial goals
 
 
 &bull; Promote positive inter-departmental relationships.
 
 
 &bull; Perform all other job requests as assigned by management.
 
 
 &bull; Effectively lead the team to provide the highest level of service
 
 
 &bull; Assist in leading the team to be problem solvers and empower the team
 
 
 &bull; Schedule the Bi-monthly Guest Services Departmental Meeting.
 
 
 &bull; Ensure that the Assistant Guest Service Managers and Supervisors are supporting the service levels required for the team.
 
 
 &bull; Be the liaison between Housekeeping, Front desk and Marketing to ensure positive relationships that benefit the efficiency of the departments.
 
 
 &bull; Assist in the Handling of guest service issues that pass through the front desk whether in person or the via phone.
 
 
 &bull; Assist in Processing and effectively communicate all guest survey comments as it relates to Front Desk both internal and through RCI.
 
 
 &bull; Assist in the Monitoring of credits issued to guest folios to ensure this is not overused
 
 
 
 
 
 
 
 Requirements
 
 
 &bull; Proficient in MS Office: Outlook, Word and Excel.
 
 
 &bull; Excellent oral and written English communication skills.
 
 
 &bull; Excellent customer service skills.
 
 
 &bull; Minimum of three years of management experience.
 
 
 &bull; Must have professional appearance.
 
 
 &bull; Basic math and forecasting skills.
 
</div>

Senior Guest Services Manager - Tahiti Village

brilliant mind events

Location: Qatar We are hiring a Guest Logistics Manager to oversee logistics coordination for guest travel, accommodation, transport, and on-the-ground arrangements for an international event in Qatar. You will ensure that all logistics are operationally ready and coordinate with various stakeholders to address any challenges during the live event.If you have strong logistics management experience and are ready to lead a dynamic team, apply now! Apply now!Job Types: Full-time, Permanent, Temporary

Guest Logistics Manager

San Diego Padres

<div>
 Title: Manager, Guest Experience
 
 
 Department: Guest Experience
 
 
 Reports to: Vice President, Guest Experience &amp; Security
 
 
 Status: Full-Time; Exempt
 
 
 San Diego Padres Commitment:
 
 
 The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
 
 
 If you are not sure you're 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
 
 
 Your role as a Manager, Guest Experience:
 
 
 You will be primarily responsible for ensuring the organization's guest experience goals and objectives are communicated, embraced, monitored, and achieved while overseeing all Guest Services Captains and Representatives. This position requires keen customer service skills and the ability to create, communicate, and maintain a strong focus on ensuring a best-in-class guest experience at Petco Park.
 
 
 All the responsibilities we will trust you with:
 
 
 MANAGEMENT/SUPERVISORY DUTIES:
 
 
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 Supervise event staff including training, coaching, counseling, discipline and rewarding of Team Leader - Guest Services Representatives, Guest Services Captains, Guest Services Representatives, Wardrobe Lead and Wardrobe Attendants
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 Ensure that union guidelines for scheduling are met for Guest Services Captains and Guest Services Representatives
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 Review and approve event staffing templates and positions for baseball and non-baseball events
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 Address event staff concerns or questions in a prompt, professional manner
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 Write, implement, and maintain department training specific to Part-time event staff in preparing and facilitating annual ballpark-wide Guest Services (trainer), job-specific new hire orientation, and other yearly and ongoing event staff trainings
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 Utilize and direct part-time event staff to resolve issues and problems and consistently deliver service levels
 
 
 
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 GUEST SERVICES/ EVENT MANAGEMENT DUTIES:
 
 
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 Consistently provide a ballpark experience that exceeds guests' expectations by empowering employees to use their good judgment and common sense without compromising facility safety and security
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 Supervise and maintain service and fulfillment for all Guest Services Representatives' areas of operations, including, but not limited to, ballpark entries, vertical transportation points, seating bowl, and other interior locations as determined by the Vice President, Guest Experience &amp; Event Security
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 Supervise all Padres Wardrobe Room operations, including, but not limited to, staffing, purchasing, inventory of event staff uniforms and related ballpark equipment, event distribution and collection, maintenance, and security
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 Coordinate disability resources such as ASL interpreters for all Petco Park events
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 Oversee communication on department pages on Team Member website
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 Provide appropriate resolution and documentation for all guest comments relating to all ballpark entries, vertical transportation points, seating bowls, and other internal locations communicated via the Customer Relation Management (CRM) database
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 Provide input on capital projects that impact all ballpark entries, vertical transportation, seating bowl, event staff breakrooms, Wardrobe, and other internal locations, as needed
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 Maintain daily event and inventory logs for Padres Wardrobe Room
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 Write, implement and maintain operational manual for event staff
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 Lead pre-shift operational and service meetings for Part-time seasonal staff
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 Assist with the budget planning and progress associated with all ballpark entries, vertical transportation, seating bowl and other internal location operations, including managing "best practices" staffing modules to ensure proper staffing levels
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 Act as first point of contact for reports of possible workers' compensation injuries for all department event staff members
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 Work with department leadership to maintain organization safety and service standards
 
 
 
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 RECRUITMENT AND EMPLOYMENT DUTIES:
 
 
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 Approve timecards for event staff
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 Manage department recruitment and hiring processes focusing on employing great people. This responsibility includes working with People &amp; Culture to analyze recruiting mediums and the overall interview process consistently
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 As requested, assist with preparing, coordinating, and delivering various daily, monthly, annual, and/or homestand employee-based and/or budgetary reports
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 Personnel responsibilities include payroll and/or time issues, change of address, monitoring event staff employees' attendance, leave of absence letters, coaching/disciplinary actions, final warning letters, and termination paperwork
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 Oversee tracking and record keeping of staff availability such as sick time for all events
 
 
 
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 OTHER DUTIES:
 
 
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 Participate in continuously developing and implementing highly impactful and efficient event staff recognition and award programs (incentive programs) focused on providing rewards and recognition with the overall goals of motivating event staff members and recognizing employees exceeding job performance expectations. This responsibility includes program effectiveness audits and development and implementation of alternatives that will achieve the desired outcome
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 Serve as a consistent positive role model to all event staff members
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 Be innovative in all areas by proactively seeking better ideas internally and through the facility management industry. This requires constant operational review and assessment of organization policies and procedures to determine their relevance
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 Consistently seek to enhance the ballpark guest experience by critically analyzing facility amenities, services, policies and procedures from the end user perspective
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 Represent department at business-related functions/initiatives
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 Other duties and responsibilities as assigned by the Vice President, Guest Experience &amp; Event Security
 
 
 
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 Your areas of knowledge and expertise that matter most:
 
 
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 Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and general knowledge of basic office equipment including copier, laser printer, telephone, and computer
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 Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
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 Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
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 Maintain professional demeanor with a high degree of discretion, integrity, and accountability
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 Knowledge of how to manage policies, procedures, organization, departments, and personnel
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 Maintain consistent, punctual, and reliable attendance
 
 
 
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 You will be required to meet the following:
 
 
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 Must be at least 18 years of age by the start of employment
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 4-year Bachelor's Degree in Business, Hospitality, Sports Management, or closely related field
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 Minimum three (3) years work experience in a high-volume customer service environment. At least one (1) year of experience in a supervisory capacity is required
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 Minimum three (3) years of facility management experience, preferably in a union environment, including proven experience working with and supervising Union staff, and the ability to learn, understand, and work within a Collective Bargaining Agreement
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 Experience in timecard / payroll management and knowledge of California labor laws
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 Fluently bilingual in English/Spanish a plus
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 Able to work flexible hours including evenings, weekends, Padres home games, special events, holidays and extended hours as needed
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 Able to travel as needed
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 Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
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 As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
 
 
 
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 </ul>
 Salary and additional compensation:
 
 
 Per the California pay transparency law, the base salary range for this full-time position is $70,304.00 to $72,000.00. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.
 
 
 In addition to the base salary, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to: Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.
 
 
 The San Diego Padres are an Equal Opportunity Employer.
 
 
</div>

Manager, Guest Experience

Sandy River Distillery

Job Summary We are seeking a dynamic and enthusiastic Tasting Room Manager to lead our customer experience at The Barrelhouse. This pivotal role involves overseeing daily operations, curating memorable wine tastings, and ensuring exceptional service that delights every guest. As a key ambassador for our brand, you will foster a welcoming atmosphere, manage staff, and uphold the highest standards of food safety and hospitality. Your passion for fine dining, food handling, and customer service will drive the success of our tasting room and elevate our visitors&rsquo; experience.Key ResponsibilitiesOperations &amp; Guest Experience<ul><li>Oversee daily restaurant and bar operations, ensuring smooth service and adherence to company standards</li><li>Maintain a welcoming, safe, and professional environment for guests and staff</li><li>Address and resolve guest concerns promptly and professionally</li><li>Ensure cleanliness, organization, and proper setup of all guest-facing areas</li></ul>Staff Leadership &amp; Management<ul><li>Hire, train, coach, and supervise front-of-house staff including spirit specialists and kitchen staff</li><li>Create and manage staff schedules to ensure proper coverage while controlling labor costs</li><li>Lead by example during shifts, maintaining high service and hospitality standards</li><li>Conduct staff meetings, performance reviews, and disciplinary actions as needed</li><li>Enforce company policies, procedures, and workplace expectations</li></ul>Food &amp; Beverage Oversight<ul><li>Work closely with the spirit specialists and kitchen staff on menus, pricing, and inventory</li><li>Ensure responsible alcohol service and compliance with all ABC and local regulations</li><li>Monitor beverage quality, consistency, and presentation</li><li>Support bottle-to-go sales, tastings, and cocktail promotions</li></ul>Inventory, Cash &amp; Administrative Duties<ul><li>Conducts daily and monthly inventory counts</li><li>Orders and manages inventory of beer, wine, liquor, food, non-perishables, and bar supplies</li><li>Monitor waste, breakage, and product usage</li><li>Handle cash management, deposits, and end-of-day reports</li><li>Track sales performance and assist with reporting to CEO</li></ul>Events &amp; Collaboration<ul><li>Create, plan, and coordinate on-site events, live music, festivals, and private bookings</li><li>Coordinate with Events, Marketing, and Distillery teams to ensure seamless execution</li><li>Assist with setup, staffing, and breakdown for special events</li></ul>Skills<ul><li>Proven experience in fine dining or hospitality environments with a focus on customer service excellence</li><li>Strong background in food handling, food safety protocols, and beverage service</li><li>Experience in serving, catering, or banquet settings with attention to detail and professionalism</li><li>Knowledge of the food industry, including dietary accommodations and food preparation techniques</li><li>Barista experience or familiarity with beverage crafting is a plus</li><li>Excellent communication skills with the ability to educate guests about products confidently</li><li>Leadership skills to motivate team members and manage busy service periods effectively</li></ul>Join us as a Tasting Room Manager to create memorable experiences through energetic leadership and a passion for hospitality. Your expertise will help craft an inviting atmosphere where guests feel valued and inspired by every visit!Pay: $45,000.00 - $60,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Tasting Room Manager

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