guest experience manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a dedicated and passionate Guest Experience Manager to ensure the highest level of guest satisfaction at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will oversee the Guest Experience team, focusing on enhancing the guest journey from arrival to departure. You will also collaborate with various departments to ensure seamless service delivery and to resolve guest concerns, ensuring a memorable stay for all.
What You Will Do
<ul><li>Lead the Guest Experience team in providing personalized service to guests and anticipating their needs to exceed expectations.
</li><li>Monitor and manage guest feedback, addressing concerns and ensuring high levels of satisfaction.
</li><li>Coordinate with other hotel departments, including Front Office, Housekeeping, and F&amp;B, to ensure seamless guest service.
</li><li>Develop and implement strategies to improve guest satisfaction and operational efficiency.
</li><li>Manage the guest arrival and departure process, ensuring it is efficient, welcoming, and seamless.
</li><li>Oversee special guest requests, VIP arrivals, and group arrivals, ensuring that their experience is exceptional.
</li><li>Analyze guest satisfaction reports, identify areas for improvement, and implement solutions to address guest concerns.
</li><li>Train and develop the Guest Experience team to maintain high service standards and foster a positive work environment.
</li><li>Prepare and present regular reports on guest feedback and team performance.
</li><li>Assist in the recruitment, training, and development of new staff members in the Guest Experience department.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred; high school diploma or equivalent required.
</li><li>Proven experience in a guest services or hospitality management role, ideally in a luxury hotel or high-end resort.
</li><li>Strong leadership and management skills with the ability to motivate and guide a diverse team.
</li><li>In-depth knowledge of guest services operations and guest satisfaction strategies.
</li><li>Excellent communication, problem-solving, and organizational skills.
</li><li>Ability to handle guest concerns professionally and efficiently while maintaining a calm and positive demeanor.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Guest Experience Manager - Four Seasons Hotel Madinah (Saudi National)

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

Aurora Stays Holiday Homes Rental LLC

About the role: We are looking for an experienced Guest Experience Manager to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.Responsibilities:<ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul>Requirements:<ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul>Benefits:<ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

Marriott International

<div>Additional Information 
Job Number26018843 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number26022467 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

Faena

<div>Company Description 
About Faena
Faena creates cultural epicenters&mdash;living stages where art, design, and warm, attentive hospitality convene to craft a feast for the senses. We are a Cultural Embassy that invites guests to seek the extraordinary, shaping worlds that feel profoundly personal, welcoming, and alive.
&ldquo;At Wadi Safar, we are shaping a new world where art, architecture, and nature live in harmony. Guided by a shared respect for culture and craft, this collaboration with Diriyah Company reflects our belief that beauty can elevate everyday life and inspire a new way of living.&rdquo;
&mdash; Alan Faena 
Job Description 
The Role
As Director of Rooms at Faena Wadi Safar, you will be the curator of the guest&rsquo;s lived experience&mdash;shaping moments of arrival, rest, and return with intention, elegance, and emotional depth.
You will lead the Rooms world&mdash;Front Office, Guest Experience, Butler Services, Housekeeping, and Residences&mdash;ensuring that every encounter feels effortless, expressive, and deeply human. Rooted in Saudi culture and hospitality, you will bring Faena&rsquo;s vision to life through presence, ritual, and care.
What You Will Create
A Poetic Guest Journey
Craft an arrival-to-departure experience that feels ceremonial yet natural&mdash;where service anticipates rather than reacts, and every detail speaks softly of care, artistry, and belonging.
Pre-Opening as a Creative Act<ul><li>
Guide the pre-opening of the Rooms division with clarity and intention&mdash;bringing systems, spaces, teams, and rituals into alignment so opening day unfolds with confidence and grace.</li></ul>
A Living House of Hospitality<ul><li>
Shape guestrooms, residences, and public spaces as places of comfort and character&mdash;where Faena&rsquo;s bold design language meets warmth, privacy, and impeccable stewardship.</li></ul>
Service as Ritual<ul><li>
Translate standards into rituals and procedures into moments&mdash;ensuring Butler-led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.</li></ul>
Teams with Presence<ul><li>
Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish&mdash;championing Saudi talent and creating pathways for growth and mastery.</li></ul>
Performance with Grace<ul><li>
Balance artistry with accountability&mdash;driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra-luxury hospitality.</li></ul>
A Signature Guest Journey<ul><li>
Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.</li><li>
Champion personalized service, intuitive anticipation, and Faena&rsquo;s signature rituals across all guest touchpoints.</li><li>
Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.</li></ul>
Pre-Opening &amp; Operational Readiness<ul><li>
Lead Rooms pre-opening planning, recruitment, training, and operational simulations.</li><li>
Establish SOPs, service sequences, and quality assurance standards aligned with Faena&rsquo;s ultra-luxury positioning.</li><li>
Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening-ready.</li></ul>
Leadership &amp; Culture<ul><li>
Recruit, inspire, and develop high-performing Rooms leaders and teams.</li><li>
Foster a culture of pride, accountability, and genuine hospitality.</li><li>
Support Saudization goals through mentoring, development, and succession planning.</li></ul>
Performance &amp; Quality Management<ul><li>
Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.</li><li>
Balance service excellence with cost control, labor productivity, and asset protection.</li><li>
Personally oversee VIP arrivals, residents, and high-profile guests.</li></ul>
Collaboration &amp; Community<ul><li>
Work closely with Revenue Management, Sales, Spa, and F&amp;B to ensure a cohesive guest experience.</li><li>
Act as a visible host and cultural ambassador within the hotel and the Diriyah community.</li><li>
Ensure compliance with Saudi regulations, safety standards, and brand requirements.</li></ul> 
Qualifications 
Who You Are<ul><li>
A Saudi National hospitality leader with senior Rooms experience in luxury or ultra-luxury environments.</li><li>
Ideally experienced in pre-opening, with the ability to build structure without sacrificing soul.</li><li>
A natural host who leads through presence, storytelling, and attention to detail.</li><li>
Deeply attuned to Saudi culture, values, and expectations, with confidence navigating stakeholders and teams.</li><li>
Commercially aware, quality-driven, and emotionally intelligent.</li><li>
Fluent in Arabic and English, equally at ease with guests, colleagues, and owners.</li></ul> 
Additional Information 
What&rsquo;s in it for you...<ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul></div>

Director, Rooms (Saudi National)

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