guest experience manager

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Miami
 
 
 
 
 Summary
 
 
 
 in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
 
 
 Our Downtown Miami Hotel is next to one of the trendiest neighborhoods in Miami, known as Brickell. Our iconic white towers overlook the Miami River and our ideal downtown location puts you steps from the Miami Riverwalk, Bayfront Park, and close to the Port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Centre. Or, explore Little Havana and tour the Frost Museum of Science.
 
 
 The Assistant Operations Manager will have oversight and responsibility within the hotel operations. Additional responsibilities may include training, staff development and scheduling. The Assistant Operations Manager must have strong communication and analytical skills.
 
 
 We Offer Excellent Benefits:
 
 
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 Free room nights, Discounted and Friends &amp; Family Room Rates
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 Medical, Prescription, Dental, and Vision Insurance
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 401K with company match
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 Paid Vacation, sick days, new child leave, and personal day
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 Paid Family Bonding Time and Adoption Assistance
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 Tuition Reimbursement
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 Free colleague meals during shift
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 Employee Stock Purchase Plan
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 Discounts at various retailers - Apple, AT&amp;T, Verizon, Headspace, and many more.
 
 
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 Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com
 
 
 All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
 
 
 
 Qualifications
 
 
 
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 A true desire to satisfy the needs of others in a fast paced environment
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 Refined verbal and written communication skills
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 Minimum of one year previous supervisory experience preferred
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 Ability to work a flexible schedule. Ability to work OVERNIGHT, AM or PM shifts, holidays, and weekends
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</div>

Overnight Assistant Guest Experience Manager $250 retention bonus after 90 days of employment| Benefits Include: Medical, Dental, Vision, 401K, and MANY MORE!

Disneyland Resort

<div>
 As a key member of the leadership team, the Senior Guest Experience Manager will oversee, elevate, and influence the service, culture, and overall performance of our dining operations. This strategic and operational role calls for a visionary leader with a passion for safety, hospitality, a commitment to excellence, and the ability to drive results through innovation, mentorship, and collaboration. You will be responsible for leading multiple outlets, shaping the guest experience, and fostering a culture of accountability and excellence aligned with the Walt Disney Company's values.
 
 
 
 Key Responsibilities:
 
 
 
 
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 Lead all aspects of food and beverage operations with a strong focus on service excellence, operational efficiency, and financial performance.
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 Set and maintain service standards across multiple outlets, ensuring consistency, quality, and a memorable guest experience that reflects the Disney brand.
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 Provide strategic direction and hands-on leadership to Guest Experience Managers and their teams, driving performance, engagement, and professional development.
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 Oversee day-to-day operations that enhance guest satisfaction and revenue growth.
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 Collaborate with the culinary team to align front-of-house and back-of-house service standards and product offerings.
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 Partner and collaborate with other leadership teams due to shared Cast base.
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 Be a functional/subject matter expert of the operation.
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 Participate in departmental meetings and communicate relevant information to cast members.
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 Conduct daily roll calls with an emphasis on inspiring, educating, and motivating Cast.
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 Manage daily staffing levels based on demand and provide daily results.
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 Ensure compliance with health, safety, and sanitation standards as well as company policies and procedures.
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 Champion culture by inspiring a high-performance, guest-centric team through consistent coaching, feedback, and recognition.
 
 
 
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 Qualifications:
 
 
 
 
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 Five years&rsquo; experience in managing food and beverage operations.
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 Proven experience in driving a profitable operation and managing F&amp;B teams.
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 Experience executing events in a variety of settings with a keen eye for detail.
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 Demonstrated track record of strong attention to detail and effective communication skills.
 
 
 
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 Required Education:
 
 
 
 
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 High School diploma or equivalent
 
 
 
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 The hiring range for this position in California is $$77,000.00-$96,500.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate&rsquo;s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
</div>

Sr Guest Exp Mgr-Food & Beverage

Gui Steakhouse

<div>GUI Steakhouse by Sungchul Shim and the team behind Michelin-starred Kochi and Mari. 
GUI is a Michelin-recognized American steakhouse with a distinctly modern perspective. Rooted in Korean heritage and shaped by the energy of New York, the menu reflects a layered approach to flavor, technique, and hospitality. Ranked among the city&rsquo;s leading steakhouses, GUI delivers a dining experience that is at once polished, expressive, and globally informed&mdash;welcoming both New Yorkers and guests from around the world.
Position Overview
We are seeking an experienced Maitre D to lead the front door and guest experience at GUI. This role is both operational and administrative, serving as the first and last point of contact while orchestrating the flow of service with precision, warmth, and authority.
The ideal candidate embodies refined hospitality, anticipates guest needs intuitively, and upholds Michelin-level standards while maintaining the energy and pace of a high-volume New York steakhouse.
Key Responsibilities
 
 
Guest Experience &amp; Service Leadership<ul><li>
Serve as the primary host and ambassador of the restaurant, ensuring every guest is welcomed with poise, warmth, and confidence</li><li>
Manage the reservation book and floor flow with strategic awareness of pacing, turn times, and guest preferences</li><li>
Anticipate guest needs, special occasions, and VIP recognition with discretion and personalization</li><li>
Maintain a strong presence on the floor, supporting service teams and elevating overall guest experience</li><li>
Resolve guest concerns with professionalism and immediacy, ensuring seamless recovery when needed</li></ul>
Reservations &amp; Administrative Oversight<ul><li>
Oversee and manage all reservations through platforms such as OpenTable and/or SevenRooms</li><li>
Maintain detailed guest profiles, notes, and preferences to enhance repeat experiences and build long-term relationships</li><li>
Coordinate with management on seating strategies, large party planning, and VIP accommodations</li><li>
Assist in reservation reporting, tracking covers, cancellations, and pacing metrics</li><li>
Support marketing and operations by ensuring reservation accuracy for special events, collaborations, and seasonal programming</li></ul>
Team Collaboration &amp; Standards<ul><li>
Work closely with the General Manager and service team to ensure cohesive and elevated service execution</li><li>
Guide and support host team members, setting standards for tone, posture, and communication</li><li>
Uphold and reinforce company policies, reservation guidelines, and service protocols</li><li>
Participate in training and continuous development of front door operations</li></ul>
Qualifications<ul><li>
Minimum 3&ndash;5 years of experience as a Maitre D, Lead Host, or similar role in a high-end, Michelin-recognized, or luxury steakhouse environment</li><li>
Strong understanding of New York dining culture, pacing, and guest expectations</li><li>
Experience with reservation and CRM systems
</li><li>Exceptional communication skills with a polished, confident, and composed demeanor</li><li>
Highly organized with the ability to multitask and make real-time decisions under pressure</li><li>
A genuine passion for hospitality, with a focus on anticipation, detail, and authenticity</li></ul>
Preferred Experience<ul><li>
Background in Michelin-starred or Michelin-recognized restaurants</li><li>
Experience in high-volume fine dining or top-tier steakhouses</li></ul>
Compensation &amp; Benefits<ul><li>
Competitive salary based on experience</li><li>
Health insurance options (following eligibility period)</li><li>
Paid time off and commuter benefits</li><li>
Opportunities for growth within a dynamic and expanding restaurant group</li></ul>
More detail about Gui Steakhouse part of Sung Shim Food Group</div>

Maitre D

Al-Futtaim

<div>Overview Of The Role: 
<ul><li>
The Customer Service Manager at Dubai Festival City Mall is responsible for leading the transformation of the customer experience into a hospitality-grade, world-class service model. This role champions a hospitality-first culture across all guest-facing functions to ensure every interaction reflects premium service standards. The manager oversees guest journey redesign, concierge innovation, service governance, tenant alignment, and data-driven experience enhancement, positioning the mall as a lifestyle destination rather than merely a retail environment. Success in this role involves visible leadership during peak periods, proactive problem-solving, and measurable improvements in guest satisfaction and loyalty.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Service Culture &amp; Hospitality Mindset</h4> 
<ul><li>
Develop and implement hospitality-grade service standards.</li><li>
Lead cross-functional service training programs across various departments including Security, FM, Housekeeping, Concierge, FOH/BOH.</li><li>
Establish service recovery protocols aligned with hotel industry best practices.</li><li>
Conduct regular service audits and coaching sessions to ensure standards are met.</li></ul><h4 class="jobSectionHeader"> 
Guest Journey Redesign &amp; Optimization</h4> 
<ul><li>
Oversee full customer journey mapping from arrival to exit.</li><li>
Redesign touchpoints such as parking, valet, wayfinding, concierge desks, and family amenities.</li><li>
Improve parking flow and first impression experiences.</li><li>
Optimize stroller services and accessibility support.</li><li>
Implement queue management standards to enhance guest satisfaction.</li></ul><h4 class="jobSectionHeader"> 
Concierge &amp; Personalized Guest Services</h4> 
<ul><li>
Introduce premium concierge offerings, including priority bookings, reservations, meet &amp; greet, and VIP assistance.</li><li>
Develop VIP lounge/service concepts for enhanced guest experiences.</li><li>
Integrate Blue Rewards to personalize recommendations and enhance member experiences.</li><li>
Collaborate with Marketing to create curated guest moments and secure event access for guests.</li></ul><h4 class="jobSectionHeader"> 
Experience Leadership on the Floor</h4> 
<ul><li>
Act as visible Duty Experience Manager during peak hours.</li><li>
Maintain active floor presence during weekends, events, and seasonal campaigns.</li><li>
Proactively engage with guests and tenants to address issues before escalation.</li><li>
Lead coordination meetings during peak periods to ensure service efficiency.</li></ul><h4 class="jobSectionHeader"> 
Service Standards, SOPs &amp; Compliance</h4> 
<ul><li>
Develop and update SOPs for Valet, Concierge, Guest Relations, Taxi, and VIP Services.</li><li>
Standardize protocols for cleanliness, scenting, music, ambiance, lighting, and presentation.</li><li>
Ensure FM, Security, and Housekeeping meet premium hospitality expectations.</li><li>
Conduct regular inspections to ensure quality and compliance with service standards.</li></ul><h4 class="jobSectionHeader"> 
Tenant Engagement &amp; Service Alignment</h4> 
<ul><li>
Conduct joint service workshops and tenant briefings to promote service consistency.</li><li>
Implement service scorecards to measure tenant service performance.</li><li>
Launch mystery shopper programs across retail and F&amp;B to monitor service levels.</li><li>
Share insights and improvement plans with tenants to enhance overall guest experience.</li></ul><h4 class="jobSectionHeader"> 
Data-Driven Experience Enhancement</h4> 
<ul><li>
Analyze footfall data, heatmaps, dwell time, and Blue Rewards insights to refine guest experience.</li><li>
Monitor complaint trends and implement corrective actions accordingly.</li><li>
Develop monthly experience dashboards to track performance and progress.</li><li>
Present actionable insights to senior leadership for strategic decision making.</li></ul><h4 class="jobSectionHeader"> 
Financial &amp; Operational Management</h4> 
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Oversee valet revenue targets and ensure financial goals are met.</li><li>
Manage operating budgets to maintain financial health.</li><li>
Optimize manpower planning for efficient service delivery.</li><li>
Ensure timely processing of quotations, LPOs, and invoices to support operational management.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Hospitality Operations</li><li>
Service Design &amp; Journey Mapping</li><li>
Customer Experience Strategy</li><li>
Budget &amp; Financial Management</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Bachelor's Degree in Hospitality Management, Business Administration, or related field.</li><li>
Professional certification in Customer Experience or Hospitality is preferred.</li><li>
7-10 years of experience in hospitality, luxury retail, or premium mall management.</li><li>
Minimum 3-5 years in a managerial leadership role, preferably in hotel operations or luxury guest services.</li></ul></div>

Customer Service Manager

Hyatt Place Fort Worth TCU

<div>Join our team as a Guest Services Manager at Hyatt Place TCU!

Step into a leadership role where your impact shines. As our Guest Services Manager, you'll be at the forefront of creating exceptional guest experiences, fostering a positive team environment, and ensuring smooth Front Office operations. If you thrive in a fast-paced setting and are passionate about leading with professionalism and care, we want you on our team!

Your Role:

As the Guest Services Manager, you'll play a key role in leading our Front Office team and delivering outstanding service. Some of your key responsibilities will include:
<ul>
<li>Oversee Front Office operations to ensure friendly, efficient, and attentive service for every guest.</li>
<li>Work 2-3 Shifts per week. Set the example for the Team.</li>
<li>Handle guest requests, resolve problems, and follow up to guarantee satisfaction.</li>
<li>Motivate, coach, and manage the Guest Services team, including hiring, training, and conducting performance appraisals.</li>
<li>Analyze daily reports to maximize room revenue and occupancy.</li>
<li>Manage payroll, scheduling, and departmental compliance with hotel standards.</li>
<li>Supervise Night Audit operations and ensure accurate reporting.</li>
<li>Assist with reservations, cash handling, and key control procedures.</li>
<li>Act as Manager on Duty (M.O.D.) as scheduled.</li>
<li>Support other hotel departments to maintain a seamless guest experience.</li>
<li>Other duties as assigned.</li></ul> 

What We&rsquo;re Looking For:
<ul>
<li>At least 2+ years progressive experience hotel front office operations.</li>
<li>Previous supervisory experience required.</li>
<li>A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.</li>
<li>Must be proficient with Windows operating systems.</li>
<li>Flexible availability.</li></ul> 
What We&rsquo;ll Do For You:
<ul>
<li>Health Benefits &ndash; Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)</li>
<li>Holidays &amp; Paid Time Off &ndash; Take time to relax and recharge. (For eligible team members)</li>
<li>401(k) Retirement Plan &ndash; Secure your future with our generous company match.</li>
<li>Education Program &ndash; Further your career with our tuition reimbursement program.</li>
<li>Hotel Travel Discounts &ndash; Explore the world with special rates.</li>
<li>Daily Pay &ndash; Access your earnings when you need them.</li></ul> 


Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.</div>

Guest Services Manager

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort&rsquo;s private access team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
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 Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
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 Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
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 Collaborate with butlers, coordinators, F&amp;B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
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 Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
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 Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
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 Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
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 Support the planning and execution of exclusive events, experiences, and cultural programs.
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 Maintain accurate records of guest preferences, service logs, and operational reports.
 </li>
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 Uphold strict confidentiality and privacy standards at all times.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
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 Bachelor&rsquo;s degree in hospitality management or related field.
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 Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
 </li>
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 Proven expertise in designing and delivering luxury guest experiences for guests.
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 Strong leadership, communication, and interpersonal skills.
 </li>
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 Cultural awareness and sensitivity to the needs of international guests.
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 Proficiency in hotel management systems and Microsoft Office.
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 Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 
 
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 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Manager Guest Experience - VIP Services

Kennedy Property

The Company:Kennedy Property Group has the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Manager to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>Being the main point of contact for guests; handling inquiries, reservations, concerns, and providing updates on check-ins, check-outs, and special requests to ensure a positive experience.</li><li>Planning and preparing the daily schedules for the housekeeping, maintenance, and operational team the night before, ensuring tasks reflect guest needs and maintenance requirements.</li><li>Ensuring that all maintenance and housekeeping tasks are posted in the company CRM along with relevant charges. Maintenance works should be completed promptly, meeting company standards.</li><li>Coordinating with building management to provide necessary access passes for housekeepers, maintenance staff, and sales agents, and prepare and submit building No Objection Certificates (NOCs) for operational requirements, ensuring timely acquisition.</li><li>Providing guests with access to the smart lock system where applicable.</li><li>Registering bookings in government portals and aligning with the company&rsquo;s property management system.</li><li>Overseeing property inventories, manage the guest's security deposit return process, and purchasing new items if needed.</li><li>Gathering records of pre-arrival photos and post-departure photos to explain any security deposit deductions if required.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply if you don't have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in Tagalog and English (Verbal and Non-Verbal) is essential.</li><li>Immediate joiners are preferred</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Manager (Tagalog Speaking)

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