guest experience manager

One&Only Resorts

<div>
 ( 18116 )
 
 
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 
 
 Assistant Guest Experience Manager is responsible for overseeing the daily operations, reporting, training, and management of the Guest Experience team. With experience in a high-end luxury or boutique hotel/resort environment, this role supports the Front Office and Guest Services teams in delivering exceptional customer service and ensuring that all colleagues are empowered with the tools and guidance they need to succeed. The position also manages guest flow in public areas, handles inquiries, and ensures prompt resolution of service issues while maintaining the highest standards of hospitality.
 
 
 
 Key Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a positive, professional, and motivated attitude at all times.
 </li>
 <li>
 Display outstanding hospitality skills aligned with the brand&rsquo;s five service pillars.
 </li>
 <li>
 Manage day-to-day operations, ensuring quality standards and guest satisfaction are consistently achieved.
 </li>
 <li>
 Maintain high visibility in guest areas during peak hours and provide immediate assistance as needed.
 </li>
 <li>
 Interact regularly with guests to obtain feedback on service and product quality.
 </li>
 <li>
 Record and track guest feedback and issues in the guest response system and ensure timely follow-up.
 </li>
 <li>
 Handle guest complaints and resolve issues efficiently to ensure satisfaction and loyalty.
 </li>
 <li>
 Support and implement the guest recognition and service recovery programs.
 </li>
 <li>
 Serve as a role model by demonstrating professional and service-oriented behavior.
 </li>
 <li>
 Supervise and manage team members, ensuring understanding of roles and responsibilities.
 </li>
 <li>
 Observe service performance and provide ongoing feedback, coaching, and mentoring.
 </li>
 <li>
 Empower employees to deliver exceptional service and resolve guest concerns proactively.
 </li>
 <li>
 Identify training needs and assist in conducting departmental training sessions.
 </li>
 <li>
 Participate in hiring, onboarding, and performance evaluations as required.
 </li>
 <li>
 Coordinate with all departments to ensure seamless service delivery.
 </li>
 <li>
 Conduct regular property tours to monitor appearance, safety, staffing, and maintenance.
 </li>
 <li>
 Ensure adherence to hotel policies, standard operating procedures, and safety guidelines.
 </li>
 <li>
 Assist in managing departmental reports, budgets, and performance metrics.
 </li>
 <li>
 Support energy conservation and sustainability initiatives through operational compliance.
 </li>
 <li>
 Perform Front Desk duties as required during peak business periods.
 </li>
 <li>
 Fully understand and implement emergency procedures (fire, accident, theft, etc.).
 </li>
 <li>
 Ensure compliance with security, health, and safety policies and regulations.
 </li>
 <li>
 Participate in investigations of guest or employee incidents when need
 
 
 </li>
 </ul>
 
 Education &amp; Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in a luxury or boutique hotel, preferably in guest services or front office.
 </li>
 <li>
 Proven skills in hospitality operations, guest service management, and team development.
 </li>
 <li>
 Previous experience in reservations and revenue management is an advantage.
 </li>
 <li>
 Excellent communication, leadership, and interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and property management systems.
 </li>
 <li>
 Strong problem-solving, listening, and analytical abilities.
 </li>
 <li>
 Fluency in verbal and written English (additional languages preferred).
 
 
 </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Assistant Manager, Guest Experience

Hilton

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.
As an Assistant Guest Relations Manager, you will be responsible for the following duties:<ul>
<li>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</li>
<li>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</li>
<li>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</li>
<li>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</li>
<li>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</li>
<li>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</li>
</ul>
As an Assistant Guest Relations Manager, we expect from you:<ul>
<li>
At least 3 years of experience in a luxury 5-star hotel environment.</li>
<li>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</li>
<li>
Minimum 2 years of Butler experience in a luxury setting.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</li>
<li>
Previous hotel pre-opening experience is an advantage.</li>
<li>
Middle East experience and fluency in multiple languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Guest Relations Manager

Glen Ivy Hot Springs Inc

<div>The Resort Supervisor will help to oversee and nurture the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will manage the daily work habits and operations of a portion of the following areas; Bath House and Bath House Hosts, the spa facility, the Spa Hosts maintaining its cleanliness, Grotto, Club Mud and the Grotto/Mud Hosts.
About Glen Ivy:
We pride ourselves on being everyone&rsquo;s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy&reg; guarantees to make your day special, seamless and above all unforgettable.
Benefits/Perks at Glen Ivy:<ul><li>
Resort privileges- employees get in for free!</li><li>
Friends and Family Resort rate</li><li>
50% off services</li><li>
30% off retail</li><li>
Birthday gift card</li><li>
12 weeks of summer giveaways</li><li>
Paid sick time</li><li>
1.5 pay on select holidays</li><li>
Medical/Dental/Vision/Life insurance (FT/PT only)</li><li>
401k benefits</li></ul>
Hours of operation:<ul><li>
Monday-Sunday 9am-5pm (November- April)</li><li>
Monday-Thursday 9am-5pm/ Friday -Sunday 9am-9pm (May- October)</li></ul>
Please note that employees will be scheduled prior to and after opening/closing operating hours
Experience: 1+ year hospitality supervisor/management experience preferred
Essential Duties &amp; Responsibilities:
General:<ul><li>
Maintain appropriate decorum, appearance and professionalism at all times.</li><li>
Inform Spa&rsquo;s guest of products available for retail sale.</li><li>
Educate our guest on the benefits of both the product and the service they are receiving.</li><li>
Schedule and facilitate staff meetings as needed.</li><li>
Communicate with the Spa Manager in regards to equipment shortages, scheduling errors and Compensation errors.</li><li>
Follow all company policies, procedures, and safety requirements.</li><li>
High attention to quality, detail, teamwork and customer service.</li><li>
Maintaining Glen Ivy&rsquo;s standard for excellence in the spa industry.</li><li>
Build Positive Relationships.</li><li>
Give each and every Glen Ivy guest 100% of yourself during their time with you.</li><li>
Create a Glen Ivy Experience for them.</li><li>
Create an environment that provides a Quality Experience for every guest.</li><li>
Ensure a fun atmosphere.</li><li>
Assist in training and motivating staff to assure for a high level of guest experience.</li><li>
Assist in ensuring that all staff is in compliance with all established standards and expectations of Glen Ivy as detailed in the
employee handbook including timekeeping responsibilities, attendance, dress code, etc.</li><li>
Assure attendance at the pre-shift meeting for all opening staff. If staff isn&rsquo;t scheduled for AM preshift, communicate any
happenings to PM Staff.</li><li>
Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to
cleanliness, neatness and being orderly.</li><li>
Maintain clear and consistent communications with other department Managers as well as Hosts.</li><li>
Document and address any disturbance, hazardous condition, or safely issue throughout the day.</li><li>
Follow all company guidelines, procedures, and safety requirements.</li><li>
Pay high attention to quality, detail, teamwork and guest service and hold employees accountable.</li><li>
Work in any other position across property as necessary.</li><li>
Retain service, product and program knowledge.</li><li>
Assure that all outdoor areas (excluding F/B BOIH and landscaping) are clean, organized, stocked with sufficient supplies,
and free from hazards and safety issues at all times.</li><li>
Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual
guests during the course of their day.</li><li>
Create and develop programs/ideas to promote stronger emotional connections with our guests</li><li>
Work closely with Trainers/Educators in developing ongoing training programs; &ldquo;document the magic&rdquo; so that we can
replicate the experience.</li><li>
To develop and implement an overall structure and plan that is proactive in nature and aggressively engages our guests.</li><li>
Assist in managing and motivating team to meet/exceed daily, weekly and monthly sales goals.</li><li>
Maintain knowledge of current sales/retail trends/spa services and share within team/company</li><li>
Works with staff on ensuring guests feel welcome and our number one priority.</li><li>
Communicate needs to Employees services, interview potential staff and complete necessary paperwork to fill open
positions.</li><li>
Assist with inter-department compliance issues, with the assistance of employee services manager.</li><li>
Help to oversee monthly physical inventories. Ensure all inventories in Guest Service areas and store rooms are managed
appropriately to minimize shrinkage.</li><li>
Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks.</li><li>
Enforce proper uniform procedures.</li><li>
Maintain a consistent presence and spirit of service.</li><li>
Recognize and develop talent.</li><li>
Collaborate with all Departments.</li><li>
Assist in other operations departments as a manager on duty and work closely with all operations leaders.</li><li>
Determine guest&rsquo;s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.</li><li>
Respond to guest concerns in a professional and compassionate manner. Handle the situation in a way that the guest is
satisfied with the resolution, and is reasonable in relation to the severity of the complaint.</li><li>
Assist and serve guests and team members in a sincere and courteous manner.</li><li>
Ensure that shift duties are being followed and completed in a daily basis in all areas.</li><li>
Constantly work to maximize revenues by initiating strategies that encourage the up selling of services and amenities.</li><li>
Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed.</li><li>
The Club Mud &amp; Grotto:</li><li>
Responsible for the daily operations of Club Mud and Grotto</li><li>
Responsible for the performance and quality of Club Mud and Grotto, as indicated by guest experience and survey
comments.</li><li>
Manage staff and schedule employees to up sell on property by performing walk-through and doing demos.</li><li>
These two areas of Glen Ivy are signature pieces of the overall guest experience, it is imperative the Hosts operate the
department at a level reflective of Glen Ivy&rsquo;s high standard for guest service and overall performance.</li><li>
An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of
the department to ensure proper operation and flow is maintained at a high level of performance.</li><li>
Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud</li><li>
Be a role model for Grotto and Club Mud team proper behavior, attitude and work ethic.</li><li>
Assist with the communication processes to and from the team.</li><li>
Provide support for the team so they can be effective in their job.
Resort Hosts:</li></ul><ul><li>
Ensure that employees maintain a safe, enjoyable, fun and relaxing guest experience for all Glen Ivy guests.</li><li>
Work on procedures and ensure staff to exceed our guest&rsquo;s expectations.</li><li>
Guest survey comments and feedback regarding the spa host related areas are maintained at 70% or above Exceeds
Expectations.</li></ul><ul><li>
Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day.</li><li>
The spa must be photo ready at all times.</li><li>
Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional
manner as needed or ensure that radio calls are answered promptly and professionally.</li><li>
Properly report guest injuries through guest injury reports.</li><li>
Be diligent and aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and
found items.</li><li>
Have a high visibility on the outside of the property and to our guests.
Bath House:</li></ul><ul><li>
Ensure that all items listed on the Bath House Checklists are being done consistently.</li><li>
Report any needs for deep cleaning to the cleaning company.</li><li>
Ensure that maintenance related items are communicated through Net Facilities.</li><li>
Review linen levels and ensure they are appropriate and there is enough stock for the day. Connect with Linen Company if
levels need to be adjusted.</li><li>
Ensure that all safety related items are addressed swiftly and with caution.</li><li>
Ensure laundry area is kept safe, clean and swept.</li><li>
Ensure that towels are kept organized and in the proper place.</li><li>
Maintain overall appearance and organization of the bath house and laundry area.</li><li>
Opening Shift:</li></ul><ul><li>
Adhere to the checklists and ensure that tasks are consistently completed.</li><li>
Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address
staffing issues as needed.</li><li>
Conduct a thorough property check to ensure that all areas are preparing for opening.</li><li>
Check in with opening staff and address any challenges and issues in each area.</li><li>
Check property for Maintenance, housekeeping, safety issues and address immediately. Ensure property is in compliance
with all Health and Safety Codes prior to opening.</li><li>
Address any closures or delay in operation of equipment or amenities. Determine how it will affect the
operation and address it in a manner that upholds company standards and policies.</li><li>
Lead the morning kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages
camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and
opportunities.</li><li>
Assure that there are sufficient linens for the day</li></ul><ul><li>
Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.</li><li>
Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.</li><li>
Communicate closely with the Closing Manager in order to have a seamless handoff.</li><li>
Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.</li><li>
Report sales initiatives and trends from the morning and assist the Closing Guest Experience Manager in preparing a plan to
maximize revenues and guest satisfaction for the remainder of the day.
Closing Shift:</li></ul><ul><li>
Adhere to checklists and ensure that tasks are consistently completed.</li><li>
Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have
been completed.</li><li>
Ensure that there are sufficient operating linens for the following day.</li><li>
Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.</li><li>
Ensure that all Grotto Classes are closed for the day.</li><li>
Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is
accurate and sufficiently represents the happenings of the day and all items of importance.</li><li>
Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all
closing tasks have been completed prior to exiting the property.</li><li>
Follow up on any operational challenges and issues to ensure that they are addressed promptly.</li><li>
Ensure the property is closed to open.</li></ul></div>

Resort Operations Grotto Supervisor

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Guest Relations Manager
 
 to join our
 
 Guest Relations
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the success of all Guest Relation matters and activities. Success is defined by the Director of Rooms
 </li>
 <li>
 Creates MOWow Moments that surprise and inspire our guests
 </li>
 <li>
 Being able, and regularly performing, duties of all functions within the Front Office, Concierge Desk and Club Lounge as per the demands of the operations.
 </li>
 <li>
 Be present at the Front Office, Club Lounge and Lobby during peak hours and support the Team operationally
 </li>
 <li>
 Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
 </li>
 <li>
 Ensure that all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules are properly understood and followed through.
 </li>
 <li>
 Creating unique internal experiences for our guests in collaboration with all departments.
 </li>
 <li>
 Focus on process improvement and implement innovative solutions to challenges of our business or service improvements.
 </li>
 <li>
 Supports the Front Office Manager, Club Lounge Manager and Chief Concierge in daily operations
 </li>
 <li>
 Is a role model for grooming standards, MOHG pillars and behaviours
 </li>
 <li>
 Leads the Guest Relation team by setting goals, developing the team members, providing hands-on support operationally, planning the Guest Relation schedule and more
 </li>
 <li>
 Actively advertises our Fans of MO guest recognition program to our guests
 </li>
 <li>
 Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
 </li>
 <li>
 Attend Management meetings as scheduled.
 </li>
 <li>
 Handle all guest complaints and comments tactfully.
 </li>
 <li>
 Train the Front of House Teams in handling guest feedbacks, complaints and how to process hints given by the guests in conversations to ensure highest guest satisfaction levels.
 </li>
 <li>
 Cooperate and coordinate teamwork with other departments.
 </li>
 <li>
 Perform Manager on Duty shifts.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.</div><div> 
 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount of 30%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
<div></div>
About the Position::
<div>
As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.</div>
What You'll Do::
<div>
With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.</div><ul><li>
Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe</li><li>
Manage front end guest flow to achieve operational success and an excellent shopping experience every time</li></ul><ul><li>
Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms</li><li>
Managing order guides/ordering deadlines/reducing shrink/damage</li><li>
Engage, motivate, coach, and train team members &ldquo;on-the-job&rdquo; as well as through The Fresh Market&rsquo;s internal training platform to provide excellent guest service in a safe and secure manner</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you will need</div><ul><li>
3 plus years of experience in a guest service role</li></ul><ul><li>
1 plus years of leadership experience</li><li>
Working knowledge of Microsoft Office</li><li>
Must be at least 18 years of age</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Assistant Guest Service Manager

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