guest experience manager

Property Shop Investment LLC

Job Description: Operation Manager (Holiday Homes)Location: Abu Dhabi, UAE Job Type: Full-TimeRole OverviewWe are seeking an experienced Operation Manager with strong Holiday Homes / Short-Term Rental experience to oversee day-to-day operations, property readiness, guest experience, and team performance. The ideal candidate is detail-oriented, system-driven, and capable of managing multiple units efficiently.Key Responsibilities1. Operations &amp; Property Management<ul><li>Oversee the daily operations of holiday home units.</li><li>Ensure all properties are guest-ready (cleaning, maintenance, amenities).</li><li>Conduct regular property inspections and site visits.</li><li>Coordinate check-in/check-out processes and resolve operational issues.</li></ul>2. Guest Experience<ul><li>Maintain high guest satisfaction and respond to escalated complaints.</li><li>Ensure timely resolution of guest requests and service issues.</li><li>Monitor guest reviews across platforms and implement improvements.</li></ul>3. Vendor &amp; Team Management<ul><li>Manage housekeeping, maintenance teams, and inspectors.</li><li>Schedule, allocate, and track tasks for support teams.</li><li>Train staff to follow operational SOPs and quality standards.</li></ul>4. Systems &amp; Platforms<ul><li>Manage PMS platforms (Airbnb, Booking.com, Expedia, Vrbo, etc.).</li><li>Ensure accurate listing information, pricing, and booking updates.</li><li>Work closely with the revenue team to optimize occupancy and rates.</li></ul>5. Compliance &amp; Documentation<ul><li>Ensure all units comply with DTCM / Tourism Authority regulations.</li><li>Maintain licensing, documentation, and safety standards.</li><li>Conduct audits to ensure regulatory adherence.</li></ul>6. Reporting &amp; KPIs<ul><li>Prepare weekly/monthly operational reports.</li><li>Monitor KPIs: occupancy, turn-around time, guest rating, complaints.</li><li>Implement process improvements to increase efficiency.</li></ul>Requirements<ul><li>Minimum 3&ndash;5 years of experience in Holiday Home / Short-Term Rental operations.</li><li>Strong knowledge of PMS systems and OTA platforms.</li><li>UAE experience is mandatory.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage housekeeping and maintenance teams.</li><li>Valid UAE driving license preferred.</li><li>Ability to work under pressure and handle urgent situations.</li></ul>Personality &amp; Skills<ul><li>System-oriented and organized.</li><li>Strong leadership and multitasking skills.</li><li>Customer-service oriented mindset.</li><li>Flexible and able to work during weekends/peak seasons when required.</li></ul>How to ApplyInterested candidates can send their CV to: snovya.p@psinv.net Only shortlisted candidates will be contacted.Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>holiday homes management: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Operation Manager (Holiday Homes Experiene)

The Park at 14th

<div>About The Park at 14th
The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.
Job Summary:
We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.
Responsibilities:
<ul><li>Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.</li><li>
Greet guests upon arrival, ensuring a warm and friendly welcome.</li><li>
Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.</li><li>
Anticipate guests' needs and preferences, providing personalized recommendations and assistance throughout their visit.</li><li>
Coordinate with various departments and managers to ensure seamless guest experiences.</li><li>
Arrange and oversee special requests, such as private events or access to exclusive amenities or services.</li><li>
Maintain a comprehensive knowledge of the establishment's offerings, including menu items, entertainment options, and any special promotions.</li><li>
Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.</li><li>
Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.</li><li>
Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.</li><li>
Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.</li><li>
Provide exceptional customer service, promptly addressing any issues or complaints that may arise.</li><li>
Collaborate with the team to share and implement best practices to continuously improve the guest experience.</li></ul>
Qualifications:
<ul><li>Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.</li><li>
Ability to work in a fast-paced and dynamic environment.</li><li>
Strong organizational and multitasking abilities.</li><li>
Impeccable appearance and demeanor.</li><li>
Adept at handling confidential and sensitive information with discretion.</li><li>
High level of attentiveness, responsiveness, and excellent attention to detail.</li><li>
Strong conflict resolution and problem-solving skills.</li><li>
Ability to work well under pressure and maintain composure in high-stress situations.</li><li>
Ability to work evenings, weekends, and holidays is required.</li><li>
Proficient in using reservation and guest management systems is a plus.</li><li>
Previous experience in a high-end hospitality role is not required and also a plus!</li></ul></div>

Guest Relations Manager

Mandarin Oriental Hotel Group

<div>Guest Relations Manager

Mandarin Oriental Muscat is looking for a Guest Relations Manager to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Responsible for the success of all Guest Relation matters and activities. Success is defined by the Director of Rooms</li>
<li>Creates MOWow Moments that surprise and inspire our guests</li>
<li>Being able, and regularly performing, duties of all functions within the Front Office, Concierge Desk and Club Lounge as per the demands of the operations.</li>
<li>Be present at the Front Office, Club Lounge and Lobby during peak hours and support the Team operationally</li>
<li>Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.</li>
<li>Ensure that all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules are properly understood and followed through.</li>
<li>Creating unique internal experiences for our guests in collaboration with all departments.</li>
<li>Focus on process improvement and implement innovative solutions to challenges of our business or service improvements.</li>
<li>Supports the Front Office Manager, Club Lounge Manager and Chief Concierge in daily operations</li>
<li>Is a role model for grooming standards, MOHG pillars and behaviours</li>
<li>Leads the Guest Relation team by setting goals, developing the team members, providing hands-on support operationally, planning the Guest Relation schedule and more</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests</li>
<li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.</li>
<li>Attend Management meetings as scheduled.</li>
<li>Handle all guest complaints and comments tactfully.</li>
<li>Train the Front of House Teams in handling guest feedbacks, complaints and how to process hints given by the guests in conversations to ensure highest guest satisfaction levels.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
<li>Perform Manager on Duty shifts.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Original X Productions

<div>Description:
Original X Productions is bringing The FRIENDS Experience: The One in Vegas to life at The District inside MGM Grand on the Las Vegas Strip. To lead this immersive attraction, OGX is seeking a General Manager to recruit and guide a world-class team in delivering an unforgettable guest experience. This location features interactive set recreations, behind-the-scenes insights, and exclusive merchandise, offering fans a chance to step into the world of FRIENDS. 
 
The Role:
As the General Manager, you will oversee all aspects of Friends Experience Las Vegas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.
Key Responsibilities include but are not limited to:<ul><li>
The General Manager will oversee the overall on-site operations for Friends Experience in the Las Vegas location, ensuring operating within budget.</li><li>
Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives.</li><li>
Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality.</li><li>
Demonstrate a strong understanding of building and managing labor scheduling models,ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations.</li><li>
Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands.</li><li>
Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service.</li><li>
Manage guest services, F&amp;B, retail, security, custodial &amp; vendors, coordinating with them across all operational aspects.</li><li>
Align with key stakeholders across the OGX Corporate teams (operations, revenue, marketing, tech services &amp; production, finance &amp; strategy, human resources, and creative teams.</li><li>
Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners.</li><li>
Foster a safety-focused culture and collaborate with the Safety and EHS team Serve as a Manager on Duty (MOD) for select shifts.</li><li>
People First Management Style: Capable of motivating, coaching, and holding staff accountable. Builds a positive culture where team members feel supported, energized, and aligned with OGX.</li><li>
High Emotional Intelligence: Navigates guest complaints, staff concerns, and team morale with empathy and professionalism. Maintains composure and sets the tone for the team.</li></ul>
Qualifications:<ul><li>
Demonstrated 5+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries.</li><li>
Strong knowledge of hiring practices and training &amp; development strategies.</li><li>
Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction</li><li>
Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting</li><li>
Drive a safe, efficient, and fan-centric experience by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.</li><li>
Excellent communication skills, both verbal and digital.</li><li>
Excellent leadership skills.</li><li>
Strong desire to think outside the box and innovate.</li><li>
Strong financial acumen.</li></ul>
Benefits:<ul><li>
Health benefits including medical, dental &amp; vision</li><li>
Individual retirement account</li><li>
Commuter benefits</li><li>
Paid vacation &amp; sick leave</li></ul>
Why Work at OGX:
For us it&rsquo;s all about the fans &amp; creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
About OGX:
Original X Productions are the operators of premiere worldwide location-based entertainment experiences including The FRIENDS&trade;Experience, Harry Potter: Magic at Play and Hershey Super Sweet Adventure. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!
XI49x8so9s</div>

General Manager

Marriott International

<div>Additional Information 
Job Number25182401 
Job CategoryRooms &amp; Guest Services Operations 
LocationDelta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence, Bahar 7, Dubai, United Arab Emirates, United Arab Emirates, 118555 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
The Guest Relations Manager is the principle orchestrator and welcoming face of the public space which offers features and services for guests that are uniquely for the brand &ndash; ultimately fostering guest productivity, connectivity, and a sense of community. This role activates key public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&amp;More which enable guest productivity and connectivity and foster a sense of community, delivering on the brand experience. The Guest Relations Manager works to facilitate peak performance and achievement of guest work goals while staying with us by ensuring guests are connected with tech support, can procure work space, have food &amp; beverage needs met, and any other ad-hoc requests through seamless coordination with other departments and functions. This role also facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests. The Guest Relations Manager drives profitability in the transformed brand public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset &ndash; critically important as a core value of the brand. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 5 year's experience in the guest services, front desk, sales and marketing or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, Hospitality, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Public Space Goals
<ul><li>Activates key branded public space proof points that deliver on the Brand experience.</li></ul>
<ul><li>Manages public space operations, particularly around on-strategy branded proof points, maintaining quality and standards on a daily basis.</li></ul>
<ul><li>In support of the brand vision for public space and core value of Community, develops specific public space goals and plans to prioritize, organize, and accomplish work in support of those goals.</li></ul>
<ul><li>Contributes to critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
Enabling Guest Productivity
<ul><li>Works to maximize guest productivity by providing meeting spaces, business services and an atmosphere conducive to guest success.</li></ul>
<ul><li>Identifies and implements strategies and tactics for creating and maintaining an atmosphere conducive to customer productivity and success and implements strategies for the property or specific tactics on a guest by guest basis.</li></ul>
<ul><li>Develops staffing plans and executes against them to provide public space coverage that enables customer productivity through space, technology, and business services by having a continual presence in the public space, including awareness of onsite VIP and in-house groups.</li></ul>
<ul><li>Manages the Brand Studio spaces and monitors for proper set up at the start of meetings, attendee awareness of how the studios work and overall attendee satisfaction during bookings.</li></ul>
<ul><li>Orchestrates public space services with key on property partners and departments to maintain a flexible and inclusive lobby that meets guests needs in a seamless manner. Anticipates guests&rsquo; needs to book Studios, leverage Booths, have printing needs met, order F&amp;B and have needed meeting materials.</li></ul>
<ul><li>Finds, builds and manages relationships with local professional service businesses, such as graphic designers and print shops, to serve as a local expert and facilitator for business service needs to guests.</li></ul>
<ul><li>Maintains a database of service providers that other staff may access to meet guests needs.</li></ul>
<ul><li>Facilitates maximum guest productivity by proactively ensuring guests are connected with meeting spaces, business services, food &amp; beverage, Wi-Fi.</li></ul>
<ul><li>Assists guests in maintaining routines while visiting the Brand public space by keeping them informed of local vendors that may assist them or working to alleviate any technology issues they may be experiencing.</li></ul>
<ul><li>Engages in constant communication connecting all departments to deliver seamless guest service in the public space.</li></ul>
<ul><li>Proactively gathers data and seeks opportunities to improve hotel and local guest productivity needs in the public space.</li></ul>
Building Community
<ul><li>Builds relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events that foster personal and professional development of guests.</li></ul>
<ul><li>Brokers and negotiates relationships with local organizations and businesses for on-property programming, events and other partnerships.</li></ul>
<ul><li>Plans and hosts regular events that focus on professional and personal development. Partners with other departments for awareness and promotion of events.</li></ul>
<ul><li>Partners across departments for compelling and flawless execution of community activations. Finds, builds and manages relationships with local organizations and vendors to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Serves as host to both locals and travelers in the lobby by getting to know them and when the opportunity presents itself, makes introductions between guests with common or complimentary interests, especially around the Community Table feature of the lobby.</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest&rsquo;s specific needs and requirements.</li></ul>
Guest Relations
<ul><li>Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel including daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.</li></ul>
<ul><li>Delivers an appropriate response and resolution of all Public Space guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Manager- Delta Hotels by Marriott Jumeirah Beach, Dubai

IHG Hotels & Resorts

<div>
 At
 
 Continental Plaza Beach Resort - Sharm El Sheikh,&rdquo; soon will be rebranded as Holiday Inn Resort Sharm El Sheikh&rdquo;
 
 , we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
 
 
 We are looking for a
 
 Guest Relations Manager
 
 to oversee all aspects of the guest experience, from pre-arrival planning to post-stay follow-up. This is a highly customer-facing leadership role that requires strong problem-solving skills, empathy, and organizational excellence of the hotel in line with IHG standards.
 
 
 
 A little taste of your day-to-day:
 
 
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 
 <ul>
 <li>
 Guest Experience &amp; Problem Resolution
 </li>
 <li>
 Coordinate all arrivals, departures, and special requests for VIPs, regular patrons, and guests with special needs (e.g., elderly, disabled) to ensure personalized service and amenities.
 </li>
 <li>
 Ensure a warm, professional reception for all clients upon arrival, serving as the key point of contact throughout their stay.
 </li>
 <li>
 Anticipate and promptly address guests' needs, desires, and unstated requests, going above and beyond to exceed expectations.
 </li>
 <li>
 Actively listen to and resolve all guest complaints in a timely, professional, and courteous manner, following up to confirm satisfaction and logging incidents for future improvement.
 </li>
 <li>
 Inform guests about all property services, amenities (dining, spa, pools), and local attractions/recommendations.
 </li>
 <li>
 Operations Coordination and Oversight
 </li>
 <li>
 Oversee check-in and check-out procedures to ensure they are seamless and efficient, minimizing wait times.
 </li>
 <li>
 Coordinate closely with the housekeeping department to ensure assigned rooms are fully prepared, inspected, and match guest preferences before check-in.
 </li>
 <li>
 Coordinate communication and requests between guests and various hotel staff (Housekeeping, F&amp;B, Front Desk, Maintenance) to ensure concerns are resolved quickly.
 </li>
 <li>
 Manage and coach the Guest Relations team (which may include Guest Relations Executives, Concierges, or Front Desk staff) to ensure adherence to service standards and operating procedures.
 </li>
 <li>
 Examine the daily activity log, assign tasks to staff, and check on progress to maintain a smooth daily operation.
 </li>
 <li>
 Feedback and Quality Management
 </li>
 <li>
 Monitor and analyse customer feedback from internal surveys, hotel guestbooks, and external online review platforms (e.g., TripAdvisor, Google) to identify areas for service improvement.
 </li>
 <li>
 Prepare and present regular reports to senior management detailing guest satisfaction metrics, common issues, and suggested strategies for improving the overall rating.
 </li>
 <li>
 Contribute to developing and refining guest-focused policies and procedures to elevate service standards and guest loyalty.
 </li>
 <li>
 Establish friendly, long-term relationships with regular and repeat clients to foster customer loyalty and retention.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Russian Native Speaker, Fluent in English and Italian Language is a plus
 </li>
 <li>
 Bachelor's degree in Hotels&amp; Tourism or a related field
 </li>
 <li>
 Outstanding Communication (written and verbal), Active Listening, Empathy, Diplomacy, and the ability to handle potentially irate guests calmly
 </li>
 <li>
 Strong Leadership skills to motivate and manage a guest relations team; Organizational skills; Time management; and the ability to appraise team performance.
 </li>
 <li>
 Proven work Experience as a Guest Relation Manager in a Luxury Brand.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every team member the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Relations Manager - Continental Plaza Beach Resort

SPHC

<div>At Continental Plaza Beach Resort - Sharm El Sheikh,&rdquo; soon will be rebranded as Holiday Inn Resort Sharm El Sheikh&rdquo;, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
We are looking for a Guest Relations Manager to oversee all aspects of the guest experience, from pre-arrival planning to post-stay follow-up. This is a highly customer-facing leadership role that requires strong problem-solving skills, empathy, and organizational excellence of the hotel in line with IHG standards.

A little taste of your day-to-day:

Every day is different at IHG, but you&rsquo;ll mostly be:

1. Guest Experience &amp; Problem Resolution
<ul>
<li>Coordinate all arrivals, departures, and special requests for VIPs, regular patrons, and guests with special needs (e.g., elderly, disabled) to ensure personalized service and amenities.</li>
<li>Ensure a warm, professional reception for all clients upon arrival, serving as the key point of contact throughout their stay.</li>
<li>Anticipate and promptly address guests' needs, desires, and unstated requests, going above and beyond to exceed expectations.</li>
<li>Actively listen to and resolve all guest complaints in a timely, professional, and courteous manner, following up to confirm satisfaction and logging incidents for future improvement.</li>
<li>Inform guests about all property services, amenities (dining, spa, pools), and local attractions/recommendations.</li>
</ul>
2. Operations Coordination and Oversight
<ul>
<li>Oversee check-in and check-out procedures to ensure they are seamless and efficient, minimizing wait times.</li>
<li>Coordinate closely with the housekeeping department to ensure assigned rooms are fully prepared, inspected, and match guest preferences before check-in.</li>
<li>Coordinate communication and requests between guests and various hotel staff (Housekeeping, F&amp;B, Front Desk, Maintenance) to ensure concerns are resolved quickly.</li>
<li>Manage and coach the Guest Relations team (which may include Guest Relations Executives, Concierges, or Front Desk staff) to ensure adherence to service standards and operating procedures.</li>
<li>Examine the daily activity log, assign tasks to staff, and check on progress to maintain a smooth daily operation.</li>
</ul>
3. Feedback and Quality Management
<ul>
<li>Monitor and analyse customer feedback from internal surveys, hotel guestbooks, and external online review platforms (e.g., TripAdvisor, Google) to identify areas for service improvement.</li>
<li>Prepare and present regular reports to senior management detailing guest satisfaction metrics, common issues, and suggested strategies for improving the overall rating.</li>
<li>Contribute to developing and refining guest-focused policies and procedures to elevate service standards and guest loyalty.</li>
<li>Establish friendly, long-term relationships with regular and repeat clients to foster customer loyalty and retention.</li>
</ul>
What we need from you
<ul>
<li>Russian Native Speaker, Fluent in English and Italian Language is a plus</li>
<li>Bachelor's degree in Hotels&amp; Tourism or a related field
</li><li>Outstanding Communication (written and verbal), Active Listening, Empathy, Diplomacy, and the ability to handle potentially irate guests calmly
</li><li>Strong Leadership skills to motivate and manage a guest relations team; Organizational skills; Time management; and the ability to appraise team performance.
</li><li>Proven work Experience as a Guest Relation Manager in a Luxury Brand.
</li></ul>What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every team member the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Search 10000+ Guest experience manager jobs near you this November. New roles added regularly across leading industries. Apply today.

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