guest experience representative

Lucky Strike Entertainment

<div>Overview:

*Remote Position, must have full availability including weekends*
*Must be located on the East Coast*
SUMMARY: The Guest Experience Representative supports guests across phones, email, chat, social media, and other digital platforms as the voice of our brand and a direct reflection of our hospitality culture. This role goes beyond answering questions &mdash; it creates meaningful connections, delivers memorable experiences, and turns service moments into loyalty-building opportunities.<div>
KEY RESPONSIBILITIES: Primary duties and responsibilities include but are not limited to the following.</div><ul><li>
Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service. Personalize interactions to create memorable experiences.</li></ul><ul><li>
Handle online reservations, group events, adjustments, cancellations, and refunds accurately.</li><li>
Identify opportunities to enhance the guest experience through recommendations and upgrades.</li><li>
Coordinate with on-site operations teams to deliver a seamless and memorable guest experience.</li><li>
Provide guests with support regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, etc.</li><li>
Proactively and creatively resolve guest challenges, including technical issues and service recovery situations, to ensure a positive experience. Escalate issues when appropriate.</li><li>
Become a product knowledge expert to provide accurate information regarding center details, property features, onsite promotions, and event sales processes across all brands.</li><li>
Respond to billing inquiries and concerns.
</li><li>Meet quality assurance expectations across all channels to deliver a memorable guest experience.</li><li>
Identify recurring trends and provide feedback to leadership.</li></ul><div>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required.</div><div>
EDUCATION AND/OR EXPERIENCE:</div><ul><li>
High school diploma required; associate or bachelor&rsquo;s degree preferred.</li><li>
Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required.</li><li>
Self-motivated with the ability to work independently, maintain a positive attitude, and collaborate effectively in a team environment.</li><li>
Strong listening, written, and verbal communication skills; receptive to coaching and feedback; and motivated to meet or exceed goals while solving problems in a fast-paced environment.</li><li>
Proficient computer skills, including the ability to navigate multiple systems and web applications simultaneously and use search tools to locate information.</li><li>
Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems; Zendesk experience is a plus.</li></ul><div></div><div> 
WORK ENVIRONMENT/PHYSICAL DEMANDS: This position is fully remote. Must be available to work weekends and holidays.</div><div></div><div> 
#LI-KK1</div>
Who We Are:
<div>
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world&rsquo;s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.</div><div></div><div> 
The pay range for this position is $21.63-24.04 per hour.</div><div></div><div> 
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: https://luckystrike.hrbenefits.net</div></div>

Guest Experience Representative

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort&rsquo;s private access team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
 </li>
 <li>
 Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
 </li>
 <li>
 Collaborate with butlers, coordinators, F&amp;B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
 </li>
 <li>
 Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
 </li>
 <li>
 Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
 </li>
 <li>
 Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
 </li>
 <li>
 Support the planning and execution of exclusive events, experiences, and cultural programs.
 </li>
 <li>
 Maintain accurate records of guest preferences, service logs, and operational reports.
 </li>
 <li>
 Uphold strict confidentiality and privacy standards at all times.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field.
 </li>
 <li>
 Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
 </li>
 <li>
 Proven expertise in designing and delivering luxury guest experiences for guests.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 Cultural awareness and sensitivity to the needs of international guests.
 </li>
 <li>
 Proficiency in hotel management systems and Microsoft Office.
 </li>
 <li>
 Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Manager Guest Experience - VIP Services

OROSOKO Sound Bar

Job Summary Join our dynamic team as a Guest Experience Host, where your enthusiasm and dedication will create memorable moments for our guests! In this role, you&rsquo;ll be the friendly face guiding visitors through, &ldquo;TITANIC: Echoes from the Past&rdquo;, a family oriented Virtual Reality experience. Hosts will be responsible for the on boarding and off boarding phase of their visit, managing guest interactions, and ensuring everyone feels welcomed and valued. Your energy will help foster a vibrant atmosphere, making each guest&rsquo;s experience exceptional from start to finish. Whether checking guests in, assisting with VR headsets, or managing guest inquiries, your positive attitude will be the key to creating a fun and inviting environment for all.Duties<ul><li>Welcome guests with warmth and enthusiasm, providing exceptional customer service throughout their visit</li><li>Assist in checking guests in and setting them up with proper equipment.</li><li>Handle guest inquiries, resolve conflicts promptly, and ensure a smooth experience for all visitors</li><li>Support food and beverage service areas, serving refreshments, and maintaining cleanliness</li><li>Manage cash handling duties accurately during ticketing or retail transactions.</li><li>Ensure safety protocols are followed diligently.</li><li>Cleaning and organizing equipment</li></ul>Qualifications<ul><li>Positive attitude</li><li>Strong conflict management skills to handle challenging situations professionally and calmly</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Background in guest services preferred</li><li>Experience with POS systems preferred</li><li>Comfortable speaking publicly to groups or audiences during experience on boarding</li><li>Previous food / beverage service experience is a plus</li></ul>Join us to deliver unforgettable experiences that keep guests coming back! This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on every visitor&rsquo;s day.Job Types: Full-time, Part-timePay: $15.00 - $22.00 per hourExpected hours: 18 &ndash; 32 per weekLanguage:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>Charlotte, NC 28208 (Required)</li></ul>Work Location: In person

Guest Experience Host

six senses

Vision and Values
 
As GEM, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: 
Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
 
Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
 
Ensure the room is prepared according to the guests’ preference and as per standards including mini bar and wine cooler filled prior to arrival and all special requests have been met.
 
Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
 
Offer welcome drink and cold towel on arrival.
 
Check if the guest has any clothes for laundering and understands clothing fabrics, care labels on garments and cleaning instructions for pressing.
 
Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals.
 
Ensure to consolidate guest histories and preferences, and record into the system.
 
Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
 
Check all information on registration card and cross check with correspondence for accuracy and all guest documents are filled, registered and confirmed by the resort management.
 
Meet with the guest at appropriate times to communicate daily events, schedules and requests.
 
Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
 
Understand how to process payments via multiple sources and close accounts and convert money accordingly through foreign currency exchange.
 
Knowledge of the room service menus and to take all room service orders and requests.
 
Ensure different food service meals are delivered according with resort guidelines.
 
Knowledge of different types of treatments at Six Senses Spa and assist on making any bookings.
 
Offer packing service for the guest and ensure luggage pick and transfer confirmation.
 
Able to deliver specific valet services such as room service, shoeshine, packing and unpacking service, preparation of beverages and activate voice mail from the system.
 
Comprehend the process for bed making, baby cots, rollaway beds and turndown service.
 
Knowledge of all Six Senses properties to be able to arrange accommodation and make travel arrangements to them when on request.
 
Knowledge of countries within reasonable reach and what they have to offer.
 
Knowledge of history and demographical facts about current country.
 
Knowledge of flora and wildlife found on the property.
 
Handle, follow ups and report on guests’ comments and feedback.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all resort facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Experience Maker (Front Office)

Stella Stays

Who we areAt Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.At Stella Stays - You will:As a Guest Experience at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America.You will also:<ul><li>Act as a primary member of the Guest Experience team in office</li><li>Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.</li><li>Be a member of the &lsquo;messaging&rsquo; team to assist guests with booking inquiries, confirmations, and constant communication.</li><li>Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.</li><li>Gain an intimate knowledge of all buildings and units.</li><li>Help launch new locations/units, bringing them from empty to guest-ready.</li><li>Have a knowledge of and be able to sell add-on sales by closing lead opportunities.</li><li>Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.</li><li>Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.</li><li>Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.</li><li>Attend daily &amp; weekly team meetings.</li><li>Maintain company culture by having an upbeat and open attitude.</li><li>Brainstorm and take ownership of projects to improve &amp; scale Operations and Procurement systems.</li><li>Assist in additional tasks assigned by the management based on the business needs and bandwidth availability.</li><li>Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you.</li></ul>Requirements<ul><li>Must be able to work flexible hours, evening, night and weekend work may be required</li><li>Stable internet connection and A working laptop will be required for night shifts.</li><li>Arabic and English fluency is a must.</li><li>Effectively manage multiple projects and timelines</li><li>Excellent communicator and comfortable speaking with people over call and email</li><li>Must be self-driven and motivated but able to work with a team</li><li>Creative, responsive, and adaptive in a dynamic and fast-paced environment.</li><li>Strong attention to detail</li><li>Must have the aptitude and desire to learn new competencies and skills</li><li>Prior property management or hospitality experience is a plus</li><li>Has the ability to prioritize and manage multiple projects within timeline and budget</li><li>Must have a genuine &ldquo;I Can do!&rdquo; attitude</li></ul>If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.Job Types: Full-time, Part-timeExpected hours: 48 per weekWork Location: In person

Guest Experience

Marriott International

<div>Additional Information 
Job Number26045162 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert (Saudi Only)

Clarion Pointe Harrisonburg

Overview We are seeking a dedicated and enthusiastic PT Evening &amp; Overnight Guest Experience Agent(s) to join our team. This role is essential in providing exceptional hospitality and ensuring a memorable experience for our guests during their stay. The ideal candidate will possess strong customer service skills and have a passion for the hospitality industry, with the ability to manage guest relations effectively during evening and overnight shifts. FRIDAY AND SATURDAY OVERNIGHT REQUIRED (MIDNIGHT-8AM). Guaranteed 16 hours per week, possibly more. Must be available to train on 4p-12a shifts and 12a-8a shifts MUST BE 21 YEARS OLD TO APPLY.Responsibilities<ul><li>Greet and check-in guests with a warm and welcoming demeanor, ensuring a smooth arrival experience.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally, maintaining high standards of customer service.</li><li>Perform night audit duties, including balancing accounts and preparing reports as required.</li><li>Manage multi-line phone systems to assist guests with reservations, inquiries, and other requests efficiently.</li><li>Maintain accurate records of guest interactions and transactions in the hotel management system.</li><li>Assist with front desk operations, including check-out procedures and billing inquiries.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.</li><li>Provide information about local attractions, services, and amenities to enhance the guest experience.</li></ul>Skills<ul><li>Strong background in hospitality or customer service is preferred.</li><li>Excellent customer service skills with a focus on guest relations and satisfaction.</li><li>Experience in front desk operations within a hotel or resort environment is highly desirable.</li><li>Bilingual or multilingual capabilities are a plus, enhancing communication with diverse guests.</li><li>Proficient in phone etiquette and handling multi-line phone systems effectively.</li><li>A passion for hospitality and a commitment to providing outstanding guest services. Join us in creating memorable experiences for our guests while working in a dynamic team environment!</li></ul>Job Type: Part-timePay: $13.75 - $15.75 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

PT Evening & Overnight Guest Experience Agent

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