guest experience representative

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25020506
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

Scorpios Mykonos

<div>Scorpios 


Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness &mdash; always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential. 
Job Description 
The Guest Experience Host/Receptionist efficiently manages hotel reservations using systems like Opera, demonstrating expertise in PMS and OTA platforms. This role requires exceptional organizational skills to coordinate bookings, handle emails and phone communication, ensuring a seamless guest experience. Key role in optimizing room occupancy, providing excellent customer service, and collaborating with various departments to meet guest needs. 
Opportunities For All 


Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. The role reports to the Global Head of People &amp; Development of Scorpios. 


Responsibilities 
Reservation Management: 
<ul>
<li>
Process Hotel reservations accurately and efficiently via telephone, email and/or in person in a friendly and professional manner following Scorpios&rsquo; brand standards.</li>
<li>Collaborate with various departments to ensure seamless coordination of guest services.</li>
<li>Maintain accurate records of reservations and guest information.</li></ul> 


Customer Interaction: 
<ul>
<li>
Provide information about Hotel services, responding to inquiries and special requests.</li></ul> 


Sales and Upselling: 
Contribute to revenue growth by meeting or exceeding upselling targets. 
Requirements 
<ul>
<li>
Proficient in hotel reservation systems (e.g., Opera) and OTA platforms.
</li><li>Strong organizational skills for effective booking management.
</li><li>Excellent communication abilities for guest interactions via email and phone.
</li><li>Collaborative mindset to work across departments for guest satisfaction.
</li><li>Knowledgeable in PMS (Property Management System).</li>
<li>Detail-oriented with a focus on optimizing room occupancy.
</li><li>Fluency in English, knowledge of other languages is a plus.</li>
<li>Flexibility during peak operational periods</li></ul> 


&Beta;enefits: 
Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees. 
Scorpios offers a seasonal working contract from May to October.</div>

Guest Experience Host/Receptionist

Paramount Hotel Dubai

<div>
 
 We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
 
 
 Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Hotel Dubai
 
 
 
 
 
 
 Job Description
 
 
 
 To create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Dubai and build lasting relationships by following our core values.
 
 
 
 
 
 
 Duties And Responsibilities
 
 
 <ul>
 <li>
 Comprehensive knowledge of the Hotel, including all departments, services and outlets.
 </li>
 <li>
 Ensure the lobby is clean, the furniture and newspapers look presentable at all times.
 </li>
 <li>
 Conduct hotel tours every time it is required.
 </li>
 <li>
 Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests.
 </li>
 <li>
 Keep track of pending orders and monthly requisition costs.
 </li>
 <li>
 Attend daily shift briefings and monthly communication meetings.
 </li>
 <li>
 Check the arrivals detailed report for the following day and day after to highlight special requests.
 </li>
 <li>
 Check guests profile and identify repeat guest.
 </li>
 <li>
 Raise purchase orders and requisition for guest supplies and office supplies. and Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
 </li>
 <li>
 Update guest preferences and guest feedback in Profile Notes.
 </li>
 <li>
 Prepare welcome letters for all arriving guests and Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms.
 </li>
 <li>
 Check inspected rooms prior to arrival and ensure they are set up according to guest preferences.
 </li>
 <li>
 Upsell hotel facilities.
 </li>
 <li>
 Perform any related duties and special projects as requested by Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications And Experience
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 200 rooms
 </li>
 <li>
 Secondary Education or equivalent
 </li>
 <li>
 
 Excellent verbal and written communication skill in English, Additional language is a strong plus
 
 </li>
 </ul>
</div>

Guest Engagement Agent

Leisure

The VIP Guest Relation / Customer Experience Ambassador is responsible for providing exceptional service to VIP guests and ensuring a world-class, memorable experience throughout their visit. The role requires excellent communication skills, a customer-first attitude, and the ability to manage special requests and high-profile visitors in a fast-paced theme park environment.Guest Services &amp; VIP Handling<ul><li>Welcome, assist, and escort VIP guests from arrival to departure.</li><li>Provide personalized service to ensure an exceptional guest experience.</li><li>Manage guest inquiries, requests, and special arrangements promptly and professionally.</li><li>Coordinate with multiple departments (Operations, Attractions, F&amp;B, Security, etc.) to facilitate smooth experiences for VIP guests.</li></ul>Customer Experience Management<ul><li>Ensure guest satisfaction by proactively identifying needs and resolving concerns.</li><li>Monitor guest flow and service standards in VIP zones, lounges, and priority areas.</li><li>Conduct guest experience surveys and capture feedback for continuous improvement.</li><li>Support crowd control and queue management when required.</li></ul>Communication &amp; Coordination<ul><li>Serve as the primary point of contact for VIP guests and high-value clients.</li><li>Provide accurate information about park attractions, shows, schedules, events, and facilities.</li><li>Coordinate with Guest Services, Event Teams, and Operations for special events or VIP visits.</li></ul>Operational Support<ul><li>Maintain a professional appearance and follow grooming standards.</li><li>Keep records of VIP interactions, incidents, and service recoveries.</li><li>Assist during peak hours, special events, and promotional activities.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Tourism, or related field).</li><li>Previous experience in guest relations, customer service, hospitality, or theme parks is an advantage.</li><li>Excellent communication skills in English (Arabic or additional languages is a plus).</li><li>Strong interpersonal skills and a customer-centric mindset.</li><li>Ability to multitask and remain calm under pressure.</li><li>Pleasant personality with a professional appearance.</li><li>Willingness to work in a shift-based schedule, including weekends and holidays.</li></ul>Job Type: Full-timePay: QAR4,050.00 per monthApplication Question(s):<ul><li>Do you have notice period, or can you join immediately</li><li>Sponsorship transfer is mandatory for this position, are you ready to transfer.</li></ul>Experience:<ul><li>VIP Guest / Customer service: 1 year (Required)</li></ul>

Guest Relation / Customer Experience Ambassador

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
Sofitel Bahrain is offering an exciting opportunity for fresh hospitality graduates to start their career in luxury hotels through Accor&rsquo;s INSPIRE Graduate Program.
We are looking for a motivated and guest-focused Graduate to join us as Management Trainee in Guest Experience Department for a 12-month development journey. 
What you will learn:<ul><li>
Loyalty &amp; guest experience enhancement</li><li>
Problem resolution and service recovery techniques</li><li>
Brand service culture and LQA standards</li><li>
Leadership development and real project responsibility</li></ul><div> 
Qualifications</div><ul><li> 
Recent graduate in Hospitality or Business school.</li><li>
Passionate about guest service and luxury experiences</li><li>
Strong communication and interpersonal skills</li><li>
Positive attitude and willingness to learn</li><li>
Fluent in English (Arabic is a plus)</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Graduate Job - Inspire - Guest Experience (12 months)

Stella Stays

At Stella Stays - You will:As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America:You will also:<ul><li>Act as a primary member of the Guest Experience team in office</li><li>Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.</li><li>Be a member of the &lsquo;messaging&rsquo; team to assist guests with booking inquiries, confirmations, and constant communication.</li><li>Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.</li><li>Gain an intimate knowledge of all buildings and units.</li><li>Help launch new locations/units, bringing them from empty to guest-ready.</li><li>Have a knowledge of and be able to sell add-on sales by closing lead opportunities.</li><li>Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.</li><li>Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.</li><li>Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.</li><li>Attend daily &amp; weekly team meetings.</li><li>Maintain company culture by having an upbeat and open attitude.</li><li>Brainstorm and take ownership of projects to improve &amp; scale Operations and Procurement systems.</li><li>Assist in additional tasks assigned by the management based on the business needs and bandwidth availability</li><li>&#8203;Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you</li></ul>Requirements<ul><li>Must be able to work flexible hours, evening, night and weekend work may be required</li><li>Stable internet connection and A working laptop will be required for night shifts.</li><li>Arabic and English fluency is a must. Russian and Turkish will be considered a plus.</li><li>Effectively manage multiple projects and timelines</li><li>Excellent communicator and comfortable speaking with people over call and email</li><li>Must be self-driven and motivated but able to work with a team</li><li>Creative, responsive, and adaptive in a dynamic and fast-paced environment.</li><li>Strong attention to detail</li><li>Must have the aptitude and desire to learn new competencies and skills</li><li>Prior property management or hospitality experience is a plus</li><li>Has the ability to prioritize and manage multiple projects within timeline and budget</li><li>&#8203;Must have a genuine &ldquo;I Can do!&rdquo; attitude</li></ul>If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.Job Type: Full-time

Guest Experience Specialist

The Lana, Dubai - Dorchester Collection

<div>
 
 Hotel
 
 
 
 The Lana
 
 
 
 Division &amp; Department
 
 
 
 Rooms - Guest Relations
 
 
 
 Job Title
 
 
 
 Guest Experience Coordinator
 
 
 
 Contract Type
 
 
 
 Permanent
 
 
 
 Status
 
 
 
 Full time
 
 
 
 Position Overview
 
 
 
 We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
 
 
 Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
 
 
 We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Coordinator you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
 
 
 
 What You'll Get
 
 
 
 As a Guest Experience Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:
 
 
 <ul>
 <li>
 Competitive Salary Package
 </li>
 <li>
 World-class Development Opportunities
 </li>
 <li>
 Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
 </li>
 <li>
 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
 </li>
 <li>
 Meals on Duty
 </li>
 <li>
 Private Medical Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Flight Allowance every 24 months
 </li>
 <li>
 Shared Company Accommodation
 </li>
 <li>
 Company provided transportation to and from work
 </li>
 <li>
 Uniform provided by the Company with complimentary laundry
 </li>
 <li>
 Service Charge
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 You&rsquo;ll love what you do and take pride in delighting our guests:
 
 
 <ul>
 <li>
 You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy &ldquo;We Care&rdquo; to life ensuring our employees and guests receive nothing but the best experience.
 </li>
 <li>
 You will own the pre arrival experience becoming the first point of contact for our guest after the booking has been made.
 </li>
 <li>
 You will act as an air traffic controller for all incoming guest requests and cases. Managing the hotel inventory by allocating the right room to the right guest at the right time. You will proactively manage all administrative and technical requirements to ensure seamless guest experience.
 </li>
 <li>
 You will ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
 </li>
 <li>
 You will own the creation and distribution of operational tasks and you will own the system business rules for service requests.
 </li>
 <li>
 Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Coordinator, you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.
 
 
 </li>
 </ul>
 The items shared are the essence of a day in the life of a Guest Experience Coordinator, but we&rsquo;ll make sure you are provided with specifics on how we care for our hotel.
 
 
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Bring your unique personality and enthusiasm to both the role and the team, making a positive impact every day.
 </li>
 <li>
 You are focused on process improvement, meticulous with details, and persistent in follow-up to ensure excellence.
 </li>
 <li>
 Clear communication is the backbone of our success. You possess outstanding communication skills, paired with a strong sense of customer service and business ethics.
 </li>
 <li>
 English is our primary language, and you can communicate confidently and effectively in it.
 </li>
 <li>
 Previous experience in Front Desk, Guest Relations, or Concierge is preferred.
 </li>
 <li>
 A high level of English and proficiency in the local hotel language are essential; additional languages are a plus.
 </li>
 <li>
 Familiarity with systems such as Microsoft Dynamics, Opera, HotSOS, and Spa Soft is highly advantageous.
 
 
 </li>
 </ul>
 
 Position location
 
 
 Job Location
 
 
 
 United Arab Emirates
 
 
 
 Location
 
 
 
 Dubai
</div>

Guest Experience Coordinator

Search 10000+ Guest experience representative jobs near you this December. New roles added regularly across leading industries. Apply today.