guest experience representative

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate<br>
<br>
This role falls under our <b>X- Dubai</b> umbrella and is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interation with customers and guests.</div><div></div><div><br>
Please note that this role is at Kite Beach.</div>
Responsibilities:
<ul><li>Section in charge &ndash; Birthday Party</li><li>
To assist in the daily opening and closing procedures of the facility.</li><li>
To coordinate with clients and the Xpark caf&eacute; for all food catering requests and inquiries.</li><li>
To act as the main point of contact during parties, ensuring a smooth and memorable experience while addressing issues.</li><li>
To conduct or assist in forest school activities and provide guidance to children during outdoor learning.</li><li>
To manage birthday party inquiries and bookings, coordinating with customers and updating schedules.</li><li>
To organize and prepare party activities, prioritizing safety and enjoyment.</li><li>
To organize and prepare party areas, decorations, and necessary supplies based on client requirements.</li><li>
To oversee party and arts &amp; craft inventory, placing orders and conducting regular checks.</li><li>
To assist in the upkeeping of the facility.</li><li>
To supervise activities and children within the park.</li><li>
To assist and collaborate with the team on events and projects.</li><li>
To perform all other duties assigned by supervisor or manager.</li></ul>
Qualifications:
<div><b>
Preferred Educational Qualifications and Professional Certifications
</b></div><ul><li>High school diploma or equivalent.</li></ul><div><b>
Experience</b></div><ul><li>
Previous 3 years of experience in retail or customer service preferred.</li></ul><div>
For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/<br>
<br>
<b>Note</b><br>
<br>
Due to a high influx of profiles, only shortlisted candidates will be contacted</div></div>

Guest Experience Representative - Level I (Kite Beach)

Accor

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
Develops high quality of positive relationships with all guests, peers, team members, business partners and potential clients.</p><p>
Champion for hotel online and offline reputation.</p><p>
Take ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately and in timely manner. Investigate guest comments when necessary.</p><p>
Ensure the integrity of online ratings such as TripAdvisor.</p><p>
Analyze guest feedback and identify areas of improvement. Communicate with concerned department heads and drive action plans.</p><p>
Utilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems.</p><p>
Review industry trends for new and innovative product and service opportunities.</p><p>
Lead the quality meeting.</p><p>
Champion for the hotel brand standards. Work with all department heads to ensure that all areas are compliant and yearly audits are passed successfully.</p><p>
Internally audit the hotel periodically.</p><p>
Champion for employee recognition program to drive further guest engagement.</p><p>
Champion for &lsquo;Sparkle&rsquo; program. Encourages other departments to participate in delivering elevated guest experiences.</p><p>
Conduct regular meetings with associate to check on their service sequences, product knowledge and other relevant information.</p><p>
Obtain feedback from guest and employees then propose on strategies to improve the guest experience.</p><p>
Monitor the entire VIP experience.</p><p>
Responsible to oversee pre arrival and post departure queries.</p><p>
Ensures employees are representative of the brand. Grooming is in accordance to standard.</p><p>
Spot check on guest room randomly and make a report to ensure rooms are free of defect and fully functional.</p><p>
Maintain a constant, visible physical presence in public areas especially during peak periods.</p><p>
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p><p>
Monitor and check room allocation for VIPs, elite members and repeaters.</p><p>
Welcome and bid farewell VIPs.</p><p>
Monitor the inventory of office supplies of business center and guest relations.</p><p>
Monitor and maintain consistent sequence of services.</p><p>
Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>
Able to assist front desk operations when required.</p><p>
Ensures the whole team is up to date with the sales priorities for the day, room inventory, business forecast.</p><p>
Ensures that the team is perfectly aware of all the offers available in the hotel and promotes them to the guests.</p><p>
Familiar with the hotel's environment and competing hotel.</p><p>
Ensures that the loyalty program is promoted and endorsed positively to drive enrollment.</p><p>
Enforces hotel policies when required.</p><p>
Spot checks on team members&rsquo; product knowledge and document any areas of improvement.</p><p>
To spot check the executive lounge periodically and engage with the guest during peak periods.</p><p>
Drives upsell and cross sell initiatives.</p><p>
Ensure that loyalty program retro claim is followed up promptly and do not exceed 1%.</p><p>
Ensures that hotel premises and equipment are always well presented and that they remain in good condition.</p><p>
Maximize revenues and effectively control cost.</p><p>
Ensure the lobby area is always compliant to the brand standards.</p><p>
Adhere to all operating standard procedures, hotel policies and brand standards.</p><p>
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p><b><br>
Qualifications</b><br>
<ul><li>
Minimum 3 years of experience in a similar role at a 5-star hotel/resort; experience in Sharm El Sheikh and local knowledge will be an advantage.</li><li>
A strong academic background with a degree in Hospitality Management or a related field.</li><li>
A good Russian speaking, and proficiency in additional languages is a plus.</li><li>
Proficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software.</li><li>
Strong managerial and leadership abilities, with the capability to lead, mentor, and develop a diverse, multicultural team.</li><li>
Exceptional interpersonal and communication skills, coupled with a warm and professional demeanor to deliver outstanding guest service.</li></ul><br>
<b>
Additional Information</b><p><br>
Employee benefit card offering discounted rates in Accor worldwide.</p><p>
Learning programs through our Academies</p><p>
Opportunity to develop your talent and grow within your property and across the world!</p></div>

Guest Experience Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25128638<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Arrival Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25130399<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le M&eacute;ridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar, 14022<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - AYS

<div><b>Additional Information</b><br>
<b>Job Number</b>25128637<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert (BSD Agent)

CAVA

<div><div><div><div><p><b>Guest Experience Manager</b><b> </b>(Hourly Manager)<br>
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that&rsquo;s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something <i>big</i>, together.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p></div><div><ul><li><b>
Positivity</b> &ndash; Every one of us can change someone&rsquo;s day for the better.</li><li><b>
Transparency</b> &ndash;We use transparency to help us make decisions through open dialogue</li><li><b>
Humility</b> &ndash; We can always find ways to improve.</li><li><b>
Fanaticism</b> &ndash; We are passionate about the opportunity to turn every guest into a fanatic.</li><li><b>
Thoughtfulness</b> &ndash;We go above and beyond for our guests, our teams and communities.</li></ul></div></div><div><div><p><br>
<br>
<b>The Role:</b><br>
Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do:</b></p></div><div><ul><li>
Lead and develop Team Members and Special Ops Trainers</li><li>
Be responsible for the entire guest experience</li><li>
Develop Culinary Leads and uphold food safety &amp; quality standards</li><li>
Oversee food and beverage management, including inventory, ordering, and budget</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
B</b><b>enefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div></div><div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><div><div><p><br>
<br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member</p></div></div></div><br>
INDFOH</div>

<div><div><div><div><p><b>Guest Experience Manager</b><b> </b>(Hourly Manager)<br>
At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we&rsquo;re here to celebrate your growth.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p></div><div><ul><li><b>
Positivity</b> &ndash; Every one of us can change someone&rsquo;s day for the better.</li><li><b>
Transparency</b> &ndash;We use transparency to help us make decisions through open dialogue</li><li><b>
Humility</b> &ndash; We can always find ways to improve.</li><li><b>
Fanaticism</b> &ndash; We are passionate about the opportunity to turn every guest into a fanatic.</li><li><b>
Thoughtfulness</b> &ndash;We go above and beyond for our guests, our teams and communities.</li></ul></div></div><div><div><p><br>
<br>
<b>The Role:</b><br>
Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do:</b></p></div><div><ul><li>
Lead and develop Team Members and Special Ops Trainers</li><li>
Be responsible for the entire guest experience</li><li>
Develop Culinary Leads and uphold food safety &amp; quality standards</li><li>
Oversee food and beverage management, including inventory, ordering, and budget</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
B</b><b>enefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div></div><div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><div><div><p><br>
<br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member</p></div></div></div><br>
INDFOH</div>

Search 10000+ Guest experience representative jobs near you this September. New roles added regularly across leading industries. Apply today.

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