guest experience representative

Accor

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 
 Guest Experience Manager
 
 
 
 As Guest Experience Manager, you will oversee all aspects of the guest experiences at Hawar Resort, ensuring each guest receives personalized and memorable service. Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency. Develop and implement guest service standards and procedures to enhance overall guest satisfaction. Collaborate with various departments to ensure seamless service delivery and address any issues promptly. Monitor guest feedback and reviews, responding in a timely manner. Conduct regular colleagues training sessions, maintain a visible presence, analyze feedback, handle complaints, and foster strong guest relationships.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 VIP Guest Contact: Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.
 </li>
 <li>
 Develop Service Standards: Develop and implement guest service standards and procedures to enhance overall guest satisfaction.
 </li>
 <li>
 Collaborate Across Departments: Collaborate with various departments to ensure seamless service delivery and address any issues promptly.
 </li>
 <li>
 Monitor Feedback: Monitor guest feedback and reviews, responding in a timely and professional manner.
 </li>
 <li>
 Staff Training: Conduct regular training sessions for staff to uphold and improve service standards.
 </li>
 <li>
 Visible Presence: Maintain a visible presence in the lobby and other guest areas to proactively engage with guests.
 </li>
 <li>
 Analyze Feedback: Analyze guest feedback to identify trends and areas for improvement, implementing strategies to address any gaps.
 </li>
 <li>
 Handle Complaints: Handle guest complaints and resolve issues in a manner that exceeds guest expectations.
 </li>
 <li>
 Foster Relationships: Foster strong relationships with guests, encouraging repeat visits and loyalty to the resort.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Educational Requirements: Bachelor&rsquo;s degree in hospitality management or related field.
 </li>
 <li>
 Experience: Minimum of 5 years of experience in a guest relations or guest experience role within a luxury hotel or resort setting.
 </li>
 <li>
 Language Skills: Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
 </li>
 <li>
 Interpersonal Skills: Strong interpersonal and problem-solving abilities.
 </li>
 <li>
 Guest Relations Management: Proven ability to manage guest relations and enhance guest satisfaction.
 </li>
 <li>
 Organizational Skills: Excellent organizational and multitasking skills.
 </li>
 <li>
 Technical Proficiency: Proficient in hospitality management systems and relevant software.
 </li>
 <li>
 Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Guest Experience Manager - Arabic Speaker

IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

GuestReady

<div>Join GuestReady as a Guest Excellence Team Lead!
GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we&rsquo;ve been redefining the industry with cutting-edge technology and top-notch service. Now, we&rsquo;re on the lookout for a Guest Excellence Team Lead to join our Dubai office and provide outstanding support to our guests!
Role Overview
You will be responsible for leading the Guest Excellence team and ensuring the smooth delivery of guest services across all communication platforms, properties, and vendors. This includes managing VIP guest care, handling guest claims and escalations, and coordinating with cross-functional teams, all while maintaining a strong focus on service excellence, operational efficiency, and continuous improvement.
Key Responsibilities &amp; Tasks
Responsibilities
Team Leadership<ul>
<li>
Lead and manage the Guest Excellence team across all shifts to ensure consistent, high-quality service delivery.</li>
<li>
Oversee and schedule field greeters to ensure seamless coordination of in-person guest welcomes.</li>
<li>
Coach, mentor, and train team members to enhance individual performance and elevate service standards.</li>
<li>
Facilitate onboarding for new hires and lead continuous training initiatives for ongoing development.</li> 
<li>
Conduct regular one-on-one coaching sessions and performance evaluations.</li>
<li>
Organize and lead weekly team meetings to review KPIs, share updates, and align on service priorities.</li>
<li>
Serve as acting team lead in the absence of the Housekeeping Manager to maintain leadership continuity.</li>
<li>
Approve team expenditures and authorize guest refunds in accordance with company policies.</li>
</ul>
Operational Management<ul>
<li>
Personally handle VIP guest interactions and complex guest issues to ensure swift, effective resolutions.</li>
<li>
Manage escalated guest communications and claims via phone, email, WhatsApp, Airbnb, Booking.com, and other platforms.</li>
<li>
Investigate and resolve guest claims efficiently and professionally, ensuring clear documentation and follow-through.</li>
<li>
Act as the primary point of contact for internal, cross-functional guest-related matters.</li>
<li>
Coordinate community-level check-in processes with facility and property partners (e.g., Emaar, Damac, Nakheel).</li>
<li>
Oversee access card logistics, including order placement, replacement, and delivery arrangements.</li>
<li>
Collaborate with the Housekeeping Manager to ensure daily cleaning operations meet company standards and SLA compliance.</li>
<li>
Audit cleaning checklists and report damages, missing items, or cleanliness concerns.</li>
<li>
Manage cleaning invoicing, forecasting, and cost control to maintain profitability of in-house cleaning operations.</li>
<li>
Support vendor coordination, including evaluation and onboarding of third-party cleaning partners.</li>
<li>
Represent the Guest Excellence team in internal communications and cross-department collaboration.</li>
<li>
Oversee guest claims and complaint resolution.</li>
</ul>
Strategic Planning<ul>
<li>
Track and analyze service KPIs, including guest satisfaction scores, response times, resolution efficiency, and ticket closure rates.</li>
<li>
Identify recurring issues or process bottlenecks and recommend improvements to enhance the guest experience.</li>
<li>
Develop and implement quality improvement initiatives to strengthen guest satisfaction and operational consistency.</li>
<li>
Support cost optimization in guest service and housekeeping operations through accurate forecasting and resource planning.</li>
<li>
Participate in strategic vendor meetings to ensure service level expectations are consistently met.</li>
<li>
Contribute to the refinement of SOPs and training materials based on operational insights and performance trends.</li>
</ul>
Business Tools Proficiency<ul>
<li>
Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.</li>
<li>
Demonstrate proficiency in presentation, business analytics, and insights.</li>
</ul>
What You Need to Succeed
 Proven experience in guest services, hospitality, or customer experience leadership. 
Strong coaching and team development skills with a focus on performance improvement. 
Excellent communication and interpersonal skills; capable of de-escalating sensitive situations professionally. 
Proficient in Microsoft Office Suite and/or Google Workspace (Docs, Sheets, Slides, Gmail). 
Familiarity with property management systems, CRM tools, and guest messaging platforms (e.g., Airbnb, Booking.com). 
Strong time management, organizational, and analytical skills. 
Experience in vendor coordination and service-level agreement (SLA) monitoring is preferred. 
Immediate availability is a plus. 
Valid UAE Driver's License required.
Perks &amp; Benefits
 Hybrid work flexibility (balance work &amp; life!). 
Be part of a fast-growing company in the travel industry. 
Join a multicultural, dynamic team. 
Career growth &amp; learning opportunities. 
Comprehensive health insurance. 
Well-being activities &amp; support.
Join Us on This Exciting Journey!
Even if you don&rsquo;t tick every box, we encourage you to apply! If you&rsquo;re 70% the right fit, we&rsquo;d love to hear from you&mdash;skills can be learned, and we&rsquo;re all about growth.
GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let&rsquo;s build something amazing together!</div>

Guest Excellence Team Lead

Marriott International

<div>Additional Information 
Job Number25171375 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

Hilton

<div>Guest Review &amp; Experience Supervisor
Position Title: Guest Review &amp; Experience Supervisor 
Department: Front Office &ndash; dotted line to Mkt to Commercial
 
Reports To: Front Office Operation Manager
Position Statement
The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
What will I be doing?
As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
Guest Review Management<ul><li>
Monitor, track, and respond to all guest reviews across online platforms on a daily basis.</li><li>
Ensure responses are timely, professional, and aligned with brand voice and positioning.</li></ul>
Guest Feedback Analysis<ul><li>
Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).</li><li>
Classify feedback into positive, negative, and areas for improvement.</li><li>
Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.</li></ul>
Reputation &amp; Reporting<ul><li>
Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.</li><li>
Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).</li><li>
Benchmark competitor reviews and share best practices with internal teams.</li></ul>
Recognition &amp; Engagement<ul><li>
Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.</li><li>
Foster a culture of guest feedback awareness and advocacy across all departments.</li></ul>
Continuous Improvement &amp; Training<ul><li>
Turn guest feedback into actionable insights that support operational and service enhancements.</li><li>
Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.</li><li>
Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.</li></ul>
What are we looking for?
A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Strong guest-focused approach and excellent communication skills.</li><li>
Problem-solving and analytical thinking abilities.</li><li>
Experience in report preparation, data analysis, and KPI tracking.</li><li>
Confidence in using digital platforms and review management tools.</li><li>
Previous experience in hospitality or guest services is preferred.</li><li>
Ability to work effectively with multiple departments and build positive relationships.</li><li>
Proactive mindset with an ability to identify improvement opportunities.</li><li>
Copyrighting skill is a plus.</li><li>
Excellent fluency Turkish and English grammar language skills.</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.</div>

Guest Review & Experience Supervisor

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome and greet guests warmly upon arrival.
 </li>
 <li>
 Respond promptly and professionally to guest inquiries and requests.
 </li>
 <li>
 Assist guests with check-in/check-out processes where applicable.
 </li>
 <li>
 Provide accurate information about the property, amenities, local attractions, and services.
 </li>
 <li>
 Handle guest complaints or concerns with empathy and efficiency, escalating when necessary.
 </li>
 <li>
 Maintain a clean and organized reception or guest area.
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences.
 </li>
 <li>
 Document and report guest feedback to management for continuous improvement.
 </li>
 <li>
 Uphold the company&rsquo;s brand standards and policies in all guest interactions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional education or certification in hospitality is a plus.
 </li>
 <li>
 Previous experience in customer service or hospitality preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to remain calm and professional under pressure.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Proficiency with reservation and front desk software (if applicable).
 </li>
 <li>
 Flexible availability including weekends and holidays.
 </li>
 </ul>
</div>

Guest Experience Agent

Signature Aviation

<div><div><h2 class="jobSectionHeader">JOB DESCRIPTION</h2>

As a Guest Experience Specialist, you are often the first and last impression our guests have &ndash; making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you&rsquo;ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

Whether you&rsquo;re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.

This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you&rsquo;ll thrive in this role.
</div>
<div><h2 class="jobSectionHeader">RESPONSIBILITIES</h2>

(Other duties may be assigned)
<ul>
<li>Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.</li>
<li>Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties.</li>
<li>Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.</li>
<li>Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.</li>
<li>Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.</li>
<li>Maintain a working knowledge of Signature&rsquo;s facilities, services, website, surrounding areas, and other information commonly asked about by guests.</li>
<li>Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team. Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation&rsquo;s flow by appropriately prioritizing services. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.</li>
<li>Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris.</li>
<li>Promote and sell the Company&rsquo;s services and products to aircraft passengers and crew.</li>
<li>Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers.</li>
<li>Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.</li>
<li>Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company&rsquo;s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.</li>
<li>Abide by emergency response procedures during critical events.</li>
<li>Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols.</li>
<li>Create accurate records pertaining to time worked and activities and services performed.</li>
<li>Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.</li>
<li>Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft.</li>
<li>Assist airlines with passenger service functions in certain locations as needed.</li>
</ul></div><div><h2 class="jobSectionHeader">QUALIFICATIONS</h2>

Minimum Education and/or Experience:
<ul>
<li>High School Diploma or General Education Degree (GED).</li>
<li>At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.</li>
<li>Must possess a valid state driver&rsquo;s license.</li>
<li>Minimum of 18 years of age.</li>
<li>Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</li>
<li>Must be legally authorized to work in the jurisdiction of employment.</li>
<li>Must be able to exercise good judgment and follow directions/directives from supervisor/management.</li>
<li>Ability to drive standard and automatic transmission vehicles is preferred.</li></ul> 


Additional essential knowledge and skills:
<ul>
<li>Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.</li>
<li>Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.</li>
<li>Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).</li>
<li>Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.</li>
<li>Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.</li>
<li>Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.</li>
<li>Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.</li>
<li>Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature&rsquo;s training programs.</li>
</ul></div><div><h2 class="jobSectionHeader">ABOUT US</h2>
<div>
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work&trade;, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members&rsquo; overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
</div>
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

 Our Benefits:

<ul><li>Medical/prescription drug, dental, and vision Insurance</li>
<li>Health Savings Account</li>
<li>Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>401(k)</li>
<li>Critical Illness, Hospital Indemnity and Accident Insurance</li>
<li>Identity Theft and Legal Services</li>
<li>Paid time off</li>
<li>Paid Maternity Leave</li>
<li>Tuition reimbursement</li>
<li>Training and Development</li>
<li>Employee Assistance Program (EAP) &amp; Perks</li></ul> 
<div>
 
</div><div>Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.</div></div></div>

Guest Experience Specialist - BCT

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