guest experience representative

Residence Inn by Marriott

<div><p>Range of pay $21.00 - $23.70 per hour.</p><h2 class="jobSectionHeader"><b><br>
Join the Huntington Team</b></h2><p>
Huntington Pacific Hotels LLC manages and develops Marriott- and Hilton-branded hotels with a focus on strong operations and memorable guest experiences. If you enjoy helping people, solving problems, and working with a team in a fast-paced environment, this role is a great fit.</p><h3 class="jobSectionHeader"><b>
Why Huntington</b></h3><ul><li><b>
Career growth:</b> Learn the business from experienced leaders and build skills that transfer across hotels and departments</li><li><b>
Supportive culture:</b> Work with a team that values accountability, service, and doing the right thing</li><li><b>
Variety and opportunity:</b> Exposure to multiple brands, systems, and day-to-day operations</li><li><b>
Guest-first mindset:</b> Be empowered to take ownership and make things right for guests</li></ul><h2 class="jobSectionHeader"><b>
Guest Experience Specialist (Front Desk)</b></h2><p><b>
Reports To:</b> Front Office Manager/Operations Manager</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
This job isnt just about a smooth check-in and check-out. We aim to create a guest experience that is memorable and unique from arrival through departure.</p><p>
Guest Experience Specialists take initiative to deliver a wide range of services that guide guests through their entire stay. The role goes beyond the traditional front deskyou take ownership of the guest experience in key areas of the hotel with a guest first mindset. You are empowered to move throughout the property and do what needs to be done. Whether handling operational needs, addressing guest requests, completing reports, supporting food and beverage service when needed, or sharing local highlights, you help make every interaction feel like part of the experience.</p><p>
Success requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Welcome guests and deliver a positive check-in and check-out experience</li><li>
Assign rooms, issue keys, and manage guest requests efficiently</li><li>
Process payments and prepare accurate folios/invoices</li><li>
Maintain an organized, clean, and secure front desk area</li><li>
Answer phones promptly and professionally; manage guest messages and mail discreetly</li><li>
Provide accurate information on hotel services, amenities, hotel events, and local recommendations</li><li>
Coordinate transportation requests when needed</li><li>
Document guest concerns and follow up to support satisfaction and resolution</li><li>
Communicate guest needs clearly to housekeeping, engineering, and leadership</li><li>
Resolve billing discrepancies accurately and professionally</li><li>
Use property management systems and hotel technology to support smooth operations</li><li>
Promote current rates, hotel offers, and packages as directed</li><li>
Conduct tours of guestrooms and meeting spaces for prospective guests</li><li>
Respond calmly during emergencies and follow safety procedures</li><li>
Support other departments as needed based on business levels</li><li>
Perform other reasonable duties as assigned to support the operation</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
High school diploma or equivalent required</li><li>
Customer service experience required</li><li>
Hotel front desk experience preferred, but not required</li></ul><h2 class="jobSectionHeader"><b>
Skills &amp; Expectations</b></h2><ul><li>
Strong communication skills (verbal and written)</li><li>
Professional appearance and courteous demeanor</li><li>
Strong attention to detail and accuracy with cash handling and billing</li><li>
Ability to multitask and stay calm in a busy environment</li><li>
Flexible schedule including nights, weekends, and holidays as needed</li></ul><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2><ul><li>
Ability to stand, sit, or walk for extended periods</li><li>
Ability to move throughout the hotel to support guest needs</li><li>
Ability to move, lift, carry, push, pull, and place objects <b>up to 25 lbs without assistance</b></li><li><b>
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping</b></li></ul><p><b>
ADA: </b>The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</p><h2 class="jobSectionHeader"><b>
California &amp; Federal (FLSA) Wage/Hour Notes</b></h2><ul><li>
This position is <b>Non-Exempt</b> and eligible for overtime in accordance with <b>federal FLSA</b> and <b>California</b> wage and hour requirements.</li><li>
Meal and rest periods are provided in accordance with California requirements.</li><li>
Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.</li><li>
Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.</li></ul><h2 class="jobSectionHeader"><b>
Employment Statements</b></h2><ul><li>
Huntington Hospitality is an Equal Opportunity Employer.</li><li>
Employment is <b>at-will</b> (unless otherwise required by law or written agreement).</li><li>
This job description is not a contract and may be modified based on business needs.</li></ul><p>
.</p><br>
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Brand: Residence Inn by Marriott
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Address: 3603 Ocean Ranch Blvd Oceanside, CA - 92056
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Property Description: 198-Courtyard by Marriott/Residence Inn Oceanside
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Property Number: 198</div>

Guest Experience Specialist (Front Desk)

Marriott International

<div><b>Additional Information</b>Flexible Schedule, Weekend Availability Preferred<br>
<b>Job Number</b>26035152<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott Charlottesville, 638 Hillsdale Dr, Charlottesville, Virginia, United States, 22901<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a &ldquo;guest first&rdquo; mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists &ndash; to get it right for our guests and our business each and every time.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
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</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Specialist

Jamie O'Brien Surf Experience

<p><b>Job Title:</b> Reservationist &amp; Guest Experience Specialist<br/><b>Company:</b> Jamie O'Brien Surf Experience<br/><b>Location:</b> Ritz-Carlton Oʻahu, Turtle Bay Resort &ndash; North Shore, Oʻahu, Hawaiʻi</p><p><b>About Us</b></p><p>Jamie O&rsquo;Brien Surf Experience is a premier surf school located on the North Shore of Oʻahu, offering world-class instruction and unforgettable ocean experiences for guests of all skill levels. Based at the Ritz-Carlton Oʻahu, Turtle Bay Resort, our team is committed to delivering exceptional service, safety, and authentic Hawaiian hospitality.</p><p><b>Position Overview</b></p><p>We are seeking a highly organized, customer-focused individual to join our team as a <b>Reservationist &amp; Guest Experience Specialist</b>. This role is critical to daily operations and serves as the first point of contact for guests. You will manage reservations, assist with check-ins, support retail and rental operations, and ensure every guest has a seamless and memorable experience from arrival to departure.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and coordinate reservations for surf lessons, rentals, and ocean experiences</li><li>Welcome guests upon arrival and facilitate smooth check-in and waiver processes</li><li>Provide accurate information regarding lesson offerings, conditions, and scheduling</li><li>Assist with surfboard and equipment rentals, ensuring proper sizing and guest readiness</li><li>Support retail store operations, including sales, merchandising, and inventory upkeep</li><li>Process payments and maintain accurate records within the reservation system (FareHarbor or equivalent)</li><li>Communicate effectively with instructors and management to ensure proper scheduling and guest flow</li><li>Deliver exceptional customer service through phone, email, and in-person interactions</li><li>Act as a knowledgeable resource on North Shore activities, ocean conditions, and resort amenities</li><li>Maintain a clean, organized, and professional front desk and retail environment</li><li>Assist with additional operational tasks as needed to support the team</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in hospitality, retail, reservations, or customer service preferred</li><li>Strong communication skills with a professional and friendly demeanor</li><li>High attention to detail and strong organizational skills</li><li>Ability to multitask and perform efficiently in a fast-paced environment</li><li>Comfortable using reservation systems, POS systems, and basic technology (iPads, computers, etc.)</li><li>Familiarity with the North Shore of Oʻahu is a plus</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Passion for surfing, ocean activities, and delivering exceptional guest experiences</li></ul><p><b>Why Join Us</b></p><ul><li>Work in a dynamic, oceanfront environment on the North Shore</li><li>Be part of a passionate and high-performing team</li><li>Opportunity to grow within a leading surf experience brand</li><li>Engage with guests from around the world and create lasting memories</li></ul><p>If you are a motivated team player with a passion for hospitality and the ocean, we encourage you to apply. Please submit your resume along with a brief cover letter outlining your experience and interest in the role.</p><p>Job Type: Part-time</p><p>Base Pay: From $20.00 per hour</p><p>Work Location: In person</p>

Reservationist & Guest Experience Specialist (Jamie O'Brien Surf Experience)

Four Seasons Hotels & Resorts Egypt

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
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 <strong>
  About the location:
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 </strong>
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
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 <strong>
  About The Role
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  <br/>
 </strong>
 The Guest Experience Agent at Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.
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  What You Will Do
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   Handles all guest interactions with the highest level of hospitality and professionalism.
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   Accommodating special requests whenever possible.
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   Daily guest interactions and resolving glitches.
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   Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
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   Supporting the other departments during busy periods.
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 <strong>
  What You Bring
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  Required Skills &amp; Knowledge:
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   A working knowledge of division operations, typically gained through on-the-job experience.
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   Ability to operate computer equipment and other department systems.
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   Proficiency in reading, writing, and speaking English.
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  </li>
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  Experience &amp; Expertise
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   More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.
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   Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.
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  </li>
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  Guest Interaction &amp; Service
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   Strong interpersonal skills, with a warm and welcoming approach to hotel guests.
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   Provides exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.
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  Complaint Handling &amp; Problem Solving
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   Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.
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   Always maintains a positive attitude, even during challenging or busy periods.
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  Multi-tasking &amp; Operational Involvement
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   Demonstrates the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.
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   Actively participates in operations and role models excellent service to both guests and employees.
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 <strong>
  What We Offer
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   Competitive Salary, wages, and a comprehensive benefits package
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   Excellent Training and Development opportunities
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   Complimentary Accommodation at other Four Seasons Hotels and Resort
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   Complimentary Dry Cleaning for Employee Uniforms
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   Complimentary Employee Meals
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  Schedule &amp; Hours
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 Full-time position
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   Flexible availability required including early mornings, evenings, weekends, and holidays as needed
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   Shifts typically range between 8 hours depending on operational needs
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 As a Guest Experience Agent, you will play a key role in ensuring every guest enjoys a personalized and memorable stay and deliver service excellence that reflects the brand&rsquo;s commitment to luxury and hospitality.
</div>


Guest Experience Agent

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
This pay for this position starts at $14.00 / hour</div><div></div><div><br>
This position is located at The Gulfport Biloxi Airport -14035 Airport Road Gulfport, MS 39503</div><div></div><div><br>
We offer:</div><ul><li>
Paid time off</li><li>
Employee rental car discounts</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div></div><div><br>
Schedule:</div><ul><li>
Saturday- Wednesday 3:30pm-12:00am</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li><li>
Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>
Maintain a regular and reliable level of attendance and punctuality</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div></div><div><i><br>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support</div></li><li><div>
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years<ul><li>
Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.</li></ul></div></li><li><div>
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)</div></li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li>
Must be at least 18 years old</li><li><div>
High School Diploma or G.E.D. required</div></li></ul></div>

Customer Experience Representative- Gulfport Biloxi Airport

A Vacation Different

<p>About Us:</p><p>Co-founded in 2020, A Vacation Different is a vacation rental management company with a strong focus on top-notch customer service, excellent guest experiences, and detailed care for the homes we manage. Our customers learn first hand what A Vacation Different is all about: experiences. From insider information on restaurants, best options for the kiddos, and the region&rsquo;s best outdoor adventures, A Vacation Different has done the legwork for you, allowing your group to focus on creating long-lasting memories while soaking up the Santa Fe culture. We are looking for someone who wants to be a part of an expanding company, where you can grow with us.</p><p>Hours:</p><ul><li>Saturday &amp; Sunday 9-5 MDT</li></ul><p>Requirements:</p><ul><li>Luxury customer service experience</li><li>Love for travel and Santa Fe culture</li><li>Friendly, punctual, professional, organized and able to problem solve</li><li>Excellent interpersonal written and verbal communication</li><li>Creative, positive, consistent and thorough</li><li>Proficient in Microsoft Office and Google (Word, Publisher, Excel, PowerPoint, Gmail, Google Drive)</li><li>Proficient in Social Media platforms (Facebook, Instagram, Twitter, YouTube, Pinterest)</li><li>Experience in marketing (Mailchimp, Wordpress) and rental (AirBnB, VRBO) programs OR tech savvy &amp; quick to learn new software</li></ul><p>Job Description: We are looking for a personable, organized and hard-working individual with great attention to detail &amp; time management skills to serve as Guest Experience Specialist for our vacation rental properties, owners, and guests. This person must work well in a team setting, but also be independent in staying on task without needing to be micromanaged.</p><p>Guest services duties include assisting in management of vacation rental properties: guest check-ins/outs, answering guest questions and handling the local requests, addressing guest needs during stay, facilitation of repairs and maintenance, and other guest needs as well as responding to the guest reviews on various platforms, and initiating action based on guest feedback. This will require phone communication with guests, general email/phone support, and communication through hosting platforms like AirBnb &amp; VRBO. This position requires the ability to keep confidentiality, a professional appearance, and a helpful attitude.</p><p>General office administration duties include answering phones, taking and relaying messages, scheduling appointments, responding to email, posting on social media platforms, and other miscellaneous office requests.</p><p>We&rsquo;re looking for someone who is excited to be a part of an emerging company with opportunity for growth as our company expands.</p><p>Job Responsibilities:</p><p>Guest Communication</p><ul><li>Observe, study and understand the needs of guests</li><li>Confirm bookings and correspond with guests via email, phone, chat</li><li>Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, Zillow and others</li><li>Work within a Property Management System (HostAway), to enter new bookings and modify existing bookings</li><li>Services existing bookings include making changes to reservations, accepting and recording payments, confirming reservations are paid in full as per policy</li><li>Send check-in /check-out instructions, touch base prior to arrival/departure</li><li>Respond to guest inquiries</li><li>Answer phones</li><li>Research events/activities and communicate to guests</li><li>Communicate guest feedback to create work orders for maintenance</li></ul><p>Maintenance</p><ul><li>Set and confirm vendor appointments</li><li>Coordination and follow-up with vendors for repair appointments</li><li>Submit receipts to accountant and upload to accounting software (Hubdoc or Quickbooks)</li><li>Processes work orders for the maintenance, ensure they are completed timely and accurately, and contacts the guest to determine if they are satisfied with the work completed.</li></ul><p>Marketing</p><ul><li>Assist with social media posting and content creation</li><li>Create simple marketing graphics using Canva</li><li>Capture photos or short videos of properties, guest experiences, or local highlights</li><li>Update Airbnb, VRBO, and other listing descriptions to keep them fresh and accurate</li><li>Help maintain property information and digital assets</li><li>Assist with email marketing, flyers, and promotional materials</li></ul><p>Other Duties: Performs other duties as required.</p><p>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.</p><p>Work Remotely</p><ul><li>Preferred someone who has lived or traveled to Santa Fe</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 4 years (Required)</li><li>Hotel or Travel Industry: 2 years (Required)</li></ul><p>Work Location: Remote</p>

Weekend Guest Experience Specialist & Marketing

Wynn Al Marjan Island

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 About Wynn Al Marjan Island:
 <br/>
 <br/>
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 <br/>
 <br/>
 <strong>
  About The Position
  <br/>
  <br/>
 </strong>
 Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort&rsquo;s private access team.
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 <strong>
  Responsibilities
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  <br/>
 </strong>
 The primary duties and responsibilities of this role are:
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  <li>
   Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
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   Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
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   Collaborate with butlers, coordinators, F&amp;B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
  </li>
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   Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
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   Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
  </li>
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   Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
  </li>
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   Support the planning and execution of exclusive events, experiences, and cultural programs.
  </li>
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   Maintain accurate records of guest preferences, service logs, and operational reports.
  </li>
  <li>
   Uphold strict confidentiality and privacy standards at all times.
   <br/>
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  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in hospitality management or related field.
  </li>
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   Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
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   Proven expertise in designing and delivering luxury guest experiences for guests.
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   Strong leadership, communication, and interpersonal skills.
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   Cultural awareness and sensitivity to the needs of international guests.
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   Proficiency in hotel management systems and Microsoft Office.
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   Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
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   Ability to work flexible hours, including weekends and holidays.
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  </li>
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 <strong>
  About Wynn Al Marjan Island&rsquo;s Benefits
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 </strong>
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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Manager Guest Experience - VIP Services

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