guest experience specialist

iGA Istanbul Airport

<div>
 
 
 &Idot;GA Istanbul Airport
 
 , the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a
 
 significant global hub
 
 , connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;C-VIP Guest Experience Specialists (Pre-Opening Team)&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Track VVIP passengers&rsquo; arrival and departure times, flight details and special requests from relevant systems and sources before operations and complete necessary preparations on time,
 </li>
 <li>
 Accompany the passenger personally throughout all arrival and departure processes ensuring safe, comfortable, and efficient completion of procedures,
 </li>
 <li>
 Organize and supervise services according to the passenger&rsquo;s personal preferences and special requests,
 </li>
 <li>
 Handle and protect all passenger information in accordance with confidentiality and security rules,
 </li>
 <li>
 Coordinate with all relevant departments and external service providers to ensure smooth completion of operations,
 </li>
 <li>
 Continuously monitor passenger satisfaction during the operation and take proactive actions in case of any issues or special requests,
 </li>
 <li>
 Be accessible at all times while the VVIP passenger is in the terminal and provide personal assistant services,
 </li>
 <li>
 Prepare post-operation reports and communicate experience analysis to the manager,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Experience working in luxury hotels, hospitality sector, airport terminals or VIP lounges,
 </li>
 <li>
 A focus on confidentiality and adherence to security and protocol rules in handling passenger information and throughout all operations,
 </li>
 <li>
 Great command of English; preferanbly knowledge of a second foreign language,
 </li>
 <li>
 Knowledge about high-level guest satisfaction and personal service standards,
 </li>
 <li>
 Ability to perform each task with a customer focus,
 </li>
 <li>
 Strong crisis management skills with a proactive approach,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 <li>
 A professional and discreet approach throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "
 
 https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari
 
 ."
 
 
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.
 
 
</div>

C-VIP Guest Experience Specialist (Pre-Opening Team)

Gathern

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Red Sea Global

<div>
 
 
 Job Information
 
 
 
 
 Job Title:
 
 Manager &ndash; Guest Experience
 
 
 
 Reports to:
 
 Senior Manager &ndash; Guest Experience / Destination Operations
 
 
 
 Division:
 
 Red Sea Sport Entertainment (RSSE)
 
 
 
 Department:
 
 Guest Experience - RSSE
 
 
 
 Job Grade:
 
 Manager
 
 
 
 Job Code:
 
 SP7
 
 
 
 
 
 
 About Red Sea Sport &amp; Entertainment
 
 
 
 
 Red Sea Sports &amp; Entertainment (RSSE)
 
 is a dedicated subsidiary of
 
 Red Sea Global (RSG)
 
 , responsible for designing and delivering outstanding land and marine experiences at
 
 The Red Sea destination
 
 . RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through
 
 Galaxea
 
 , adventure activities via
 
 Akun
 
 , and leisure experiences delivered by
 
 WAMA
 
 .
 
 
 
 
 
 RSSE plays a key strategic role in the partnership between
 
 Red Sea Global
 
 and the
 
 Saudi Olympic &amp; Paralympic Committee
 
 , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.
 
 
 
 
 
 Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with
 
 Saudi Vision 2030
 
 , supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The
 
 Manager &ndash; Guest Experience
 
 is responsible for delivering exceptional, seamless, and brand-aligned guest journeys across Red Sea Global destinations under RSSE. The role ensures that every guest interaction reflects Red Sea Global&rsquo;s commitment to ultra-luxury hospitality, sustainability, authenticity, and world-class service.
 
 
 This position plays a key leadership role in embedding a guest-centric culture across RSSE assets, overseeing guest-facing teams, coordinating with internal stakeholders, and ensuring the consistent delivery of memorable experiences from pre-arrival through post-departure, while upholding Red Sea Global&rsquo;s environmental and cultural values.
 
 
 Job Responsibilities
 
 
 Guest Experience &amp; Journey Management
 
 <ul>
 <li>
 Lead the end-to-end guest experience across RSSE-managed assets, ensuring consistency, personalization, and excellence at all touchpoints.
 </li>
 <li>
 Ensure all guest interactions align with Red Sea Global brand standards, service philosophy, and luxury destination positioning.
 </li>
 <li>
 Oversee arrival, on-site, and departure experiences, including VIP and high-profile guest handling.
 </li>
 <li>
 Identify guest journey gaps and implement enhancements to continuously elevate satisfaction and emotional engagement.
 </li>
 </ul>
 
 Team Leadership &amp; Capability Development
 
 <ul>
 <li>
 Lead, coach, and develop Guest Experience and frontline service teams across RSSE operations.
 </li>
 <li>
 Embed a guest-first culture through structured training, coaching, and performance management.
 </li>
 <li>
 Ensure teams consistently demonstrate professional grooming, conduct, and service etiquette aligned with RSG standards.
 </li>
 <li>
 Support workforce planning, scheduling, and readiness to meet operational demand across peak and off-peak periods.
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 <ul>
 <li>
 Work closely with RSSE Operations, Adventure, Marine, Events, Security, Transport, Facilities, and Hospitality teams to deliver integrated guest experiences.
 </li>
 <li>
 Act as the central coordination point for guest experience planning during special events, activations, and seasonal operations.
 </li>
 <li>
 Ensure guest experience SOPs are implemented consistently across all RSSE assets.
 </li>
 </ul>
 
 Guest Feedback, Insights &amp; Service Recovery
 
 <ul>
 <li>
 Oversee guest feedback mechanisms, satisfaction surveys, and service quality metrics.
 </li>
 <li>
 Lead service recovery processes, acting as the primary escalation point for complex guest concerns.
 </li>
 <li>
 Translate guest insights into actionable improvements across operations, training, and service design.
 </li>
 <li>
 Prepare and present guest experience reports, KPIs, and improvement plans to senior management.
 </li>
 </ul>
 
 Brand, Quality &amp; Compliance
 
 <ul>
 <li>
 Ensure full alignment with Red Sea Global brand guidelines, service standards, and quality frameworks.
 </li>
 <li>
 Support internal audits, mystery guest programs, and service quality assessments.
 </li>
 <li>
 Ensure compliance with all relevant policies, procedures, and regulatory requirements impacting guest-facing operations.
 </li>
 </ul>
 
 Sustainability, Safety &amp; Cultural Stewardship
 
 <ul>
 <li>
 Integrate Red Sea Global&rsquo;s sustainability commitments into daily guest interactions and experiences.
 </li>
 <li>
 Collaborate with Environment &amp; Sustainability teams to promote responsible tourism and environmental awareness.
 </li>
 <li>
 Ensure guest experience operations align with safety, security, and environmental standards without compromising service quality.
 </li>
 <li>
 Promote respect for local culture, heritage, and destination storytelling in all guest engagements.
 </li>
 </ul>
 
 Continuous Improvement &amp; Innovation
 
 <ul>
 <li>
 Identify opportunities to enhance guest experience through innovation, technology, and international best practices.
 </li>
 <li>
 Support the implementation of digital guest platforms, CRM systems, and experience enhancement tools.
 </li>
 <li>
 Contribute to operational efficiency, service consistency, and continuous improvement initiatives across RSSE.
 </li>
 </ul>
 
 
 
 
 Job Stakeholders
 
 
 
 Internal:
 
 
 <ul>
 <li>
 RSSE Operations &amp; Asset Management
 </li>
 <li>
 Adventure, Marine &amp; Events Teams
 </li>
 <li>
 Security, Transport &amp; Facilities
 </li>
 <li>
 Environment &amp; Sustainability
 </li>
 <li>
 Marketing &amp; Communications
 </li>
 <li>
 Destination Operations
 </li>
 </ul>
 
 
 External:
 
 
 <ul>
 <li>
 Guests and VIP Clients
 </li>
 <li>
 Service Partners and Vendors
 </li>
 <li>
 Tourism and Regulatory Authorities
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, Business Administration, or related discipline (preferred).
 </li>
 <li>
 Minimum 6&ndash;8 years of experience in guest experience, luxury hospitality, destination operations, or experiential tourism.
 </li>
 <li>
 Proven experience leading guest-facing teams in high-end or ultra-luxury environments.
 </li>
 <li>
 Strong background in service recovery, VIP handling, and brand-led service delivery.
 </li>
 </ul>
 
 Essential Skills
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Good spoken and written English.
 </li>
 <li>
 Strong leadership and people development capabilities
 </li>
 <li>
 Guest-centric mindset with a high level of attention to detail
 </li>
 <li>
 Ability to manage escalations with professionalism and discretion
 </li>
 <li>
 Strong organizational, planning, and problem-solving skills
 </li>
 <li>
 Ability to operate effectively in a multicultural, site-based environment
 </li>
 <li>
 Proficiency in Microsoft Office and guest feedback/CRM platforms
 </li>
 </ul>
 
 Desirable Skills
 
 <ul>
 <li>
 Experience within destination developments or giga-project environments
 </li>
 <li>
 Arabic language skills (spoken and written)
 </li>
 <li>
 Knowledge of guest journey mapping and service design methodologies
 </li>
 <li>
 Familiarity with sustainability-led tourism and responsible destination practices
 </li>
 </ul>
 
 
</div>

Guest Experience Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
<ul><li>
Luxury service background essential, ideally with previous experience of handling villas and butlers</li><li><ul><li>Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)</li><li>Energized personality that interacts with guests without effort</li><li>Track all kinds of guest preferences from several channels and sources and maintain the database</li><li>Practice hyper collaboration between all departments to ensure amazing stays of our guests</li><li>Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery), including conducting hotel training and driving KPIs</li><li>Ensure all guest amenity standards are in place and followed up</li><li>Maintain and update the hotel&rsquo;s VIP list.</li><li>Track and analyse guest feedback and propose actions to be taken for improvement.</li><li>Work with various systems at the same time (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro)</li><li>Ensure guests are properly greeted upon their arrival, especially VIP guests</li><li>Ensure guests are receiving personalized services</li><li>Development and implementation of new initiatives to improve the guest experience</li><li>Track amenities cost and prepare monthly report</li><li>Prepare monthly reports on guest satisfaction scores and trends within the department</li><li>Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li></ul></li></ul> 

Qualifications 
<ul><li>
Previous experience in Front Office or Guest Services</li><li>
Luxury hotel experience is must</li><li>
Good Communication skills</li><li>
Experience with Front Office Systems</li><li>
Must be fluent in written and spoken in English and Chinese</li><li>
3-5 years in related experience or Minimum of 2 years' experience in the same role.</li></ul> 

Additional Information 
Relocate to remote area</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201655
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert (Concierge)

Miraval The Red Sea

<div><div>Summary<div>
JOB TITLE: Guest Experience Planner 
LOCATION: Miraval The Red Sea, Saudi Arabia
Position Summary
The Guest Experience Planner is the welcoming face and heart of Miraval The Red Sea, offering intuitive, personalized service that begins before arrival and extends throughout the guest&rsquo;s wellness journey. This dual-role professional ensures seamless arrival experiences, anticipates guest needs with mindful attention, and curates customized itineraries aligned with each guest&rsquo;s intention and wellbeing goals. As a connector between departments, this individual helps guests discover transformative experiences and serves as a trusted advisor throughout their stay.
Key Responsibilities
Guest Experience &amp; Personalization<ul><li>
Greet guests with presence, warmth, and genuine care at every point of contact.</li><li>
Assist with smooth arrivals, check-ins, and check-outs while delivering anticipatory service.</li><li>
Conduct pre-arrival calls or communication to understand guest needs, intentions, and preferences.</li><li>
Curate and personalize wellness itineraries in alignment with Miraval&rsquo;s philosophy.</li><li>
Offer in-the-moment itinerary modifications with flexibility and calm.</li></ul>
Experience Planning &amp; Cross-Department Coordination<ul><li>
Guide guests through the full scope of Miraval&rsquo;s wellness, spa, culinary, and outdoor offerings.</li><li>
Collaborate with wellness, spa, recreation, and culinary teams to create meaningful schedules.</li><li>
Serve as the guest&rsquo;s central point of contact for all adjustments, additions, and questions regarding their experience.</li><li>
Track and manage guest itinerary flow using internal systems and tools.</li><li>
Coordinate special occasions and surprise touches with attention to emotional impact.</li></ul>
Wellbeing Advisory &amp; Emotional Intelligence<ul><li>
Listen deeply and empathetically to understand guest intentions and emotional needs.</li><li>
Offer recommendations that reflect a holistic view of wellness&mdash;physical, emotional, spiritual, and mental.</li><li>
Introduce signature experiences with mindfulness, connection, and sensitivity.</li><li>
Serve as a calming, trusted presence when resolving issues or emotional moments.</li></ul>
Operational Excellence<ul><li>
Maintain accurate guest profiles, notes, and preferences to support future stays and deeper personalization.</li><li>
Ensure lobby and guest welcome areas reflect Miraval&rsquo;s sensory aesthetics and cleanliness standards.</li><li>
Assist with rooming, amenity delivery, and daily operations as needed.</li></ul>
Revenue Generation &amp; Upselling<ul><li>
Mindfully suggest private sessions, specialty workshops, and wellness consultations based on guest interests.</li><li>
Partner with the retail, spa, and experience teams to introduce relevant enhancements.</li><li>
Support departmental revenue goals through thoughtful, non-intrusive recommendations.</li></ul>
Team Collaboration &amp; Brand Representation<ul><li>
Work closely with Front Office, Spa, Culinary, Wellness, and Housekeeping teams to create unified guest experiences.</li><li>
Participate in departmental briefings, training, and interdepartmental meetings.</li><li>
Support content creation, storytelling, or guest feedback initiatives if requested.</li></ul></div></div><div>
Qualifications<div>
Qualifications &amp; Experience
<ul>
<li>Minimum 2 years&rsquo; experience in luxury hospitality, guest relations, concierge, or wellness planning.
</li>
<li>Strong background in customer service, guest communication, and schedule coordination.
</li>
<li>Familiarity with wellness concepts and spa, fitness, or retreat environments preferred.
</li>
<li>Proficiency in hotel systems (Opera or similar), MS Office, and scheduling platforms.
</li>
<li>English fluency required; Arabic or other language skills are a plus.
</li>
</ul>Skills &amp; Attributes
<ul>
<li>Poised, intuitive communicator with deep guest empathy.
</li>
<li>Passion for wellness, service, and meaningful human connection.
</li>
<li>Organized, tech-savvy, and calm under pressure.
</li>
<li>Creative and flexible with a proactive mindset.
</li>
<li>High emotional intelligence and active listening skills.
</li>
<li>Enthusiastic team player with a commitment to Miraval&rsquo;s mindful mission.</li></ul></div></div></div>

GUEST EXPERIENCE PLANNER (ARABIC SPEAKING)

Farah Experiences

<div>This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. The position sells branded merchandise, souvenirs and photo products to guests by using a computerized cash register. Ensures the stores are well stocked and clean. Assists and advises guests using variety of selling skills, product knowledge and demonstrating service enhancing behavior. 
Responsibilities:
<ul><li>Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
</li><li>Engage each guest as a unique individual and listen attentively to their requests and questions
</li><li>Assist and advise guests to make purchases by recommending, describing and demonstrating products.
</li><li>Manage and maintain queue lanes, turn stiles, entrances and exits
</li><li>Sell tickets and retail products via a computerized Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control &acirc;&euro;&cent; Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Applying product knowledge while handling guests and improve the same on a regular basis.
</li><li>Manage lost and found counter and locker area cording to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
</li><li>Working on promotions and achieving set targets.
</li><li>Assisting in quarterly and yearly inventory.
</li><li>Any other tasks that may be required from time to time to perform to meet the needs of the business.
</li><li>Medically able to work in all weather conditions.
</li>Physical able to carry/lift items, climb ladder etc 
<li>
</li></ul>Essential:
<ul><li>Higher secondary or equivalent
</li></ul><ul><li>Moderate verbal communication skills
</li></ul><ul><li>Basic knowledge of cash handling skills
</li></ul><ul><li>Good communication skills 
</li></ul>Desirable:
<ul><li>Previous retail experience
</li></ul><ul><li>Previous customer care experience
</li></ul><ul><li>Previous experience in handling guest complaints
</li></ul><ul><li>Any other language would be an advantage
</li></ul><ul><li>Previous cash handling skills</li></ul></div>

Operations Associate

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10000 guest experience specialist jobs NEAR_ME

C-VIP Guest Experience Specialist (Pre-Opening Team)

Guest Relations Associate

Guest Experience Manager

Guest Experience Manager

Guest Arrival Expert (Concierge)

GUEST EXPERIENCE PLANNER (ARABIC SPEAKING)

Operations Associate