guest experience specialist

Work From Home Co.

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 This is a remote position.
 
 
 We are seeking a motivated and detail-oriented
 
 Remote Guest Experience Specialist
 
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
 
 
 
 Requirements
 
 
 
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 Previous experience in customer service, hospitality, call center, or administrative roles preferred
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 Strong written and verbal communication skills
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 Comfortable working independently in a remote environment
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 Basic computer skills and ability to learn new systems quickly
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 Reliable internet connection and a distraction-free workspace
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 Strong attention to detail and organizational skills
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 Positive attitude and solution-focused mindset
 
 
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 Key Responsibilities
 
 
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 Respond to customer inquiries via email, chat, and phone in a timely and professional manner
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 Assist with service requests, scheduling updates, and general account support
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 Provide clear information about available services and options
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 Maintain accurate records using internal systems and CRM tools
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 Resolve basic customer concerns and escalate complex issues when necessary
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 Follow internal processes to ensure quality and consistency
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 Support team initiatives and ongoing customer experience improvements
 
 
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 Benefits
 
 
 
 Benefits
 
 
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 Remote work flexibility
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 Competitive pay with performance-based opportunities
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 Flexible scheduling options
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 Ongoing training and professional development
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 Supportive and collaborative team environment
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 Advancement opportunities based on performance
 
 
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 Equal Opportunity
 
 
 
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
 
 
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Remote Guest Experience Specialist

The Farm Italy

We are inclusive and fast-paced.Professional Hosts needed @ The Farm Italy at Mohegan Sun one of the most booked restaurants in Connecticut and located within Mohegan Sun Casino. We are looking to add to our professional host staff team. We are hoping that you are energetic, polished, knowledgeable with using Open Table for reservation management and are able to provide exceptional service. If you have these qualities, more than 1 year experience as a host/host and would like to work in a passionate restaurant environment, then please send us your resume. Weekends and all holiday availability is a must.Our host team members must possess these skills:* Outgoing, energetic and have excellent people skills* Passionate about providing ALL people with the best experience possible* Ability to listen and communicate effectively with patrons and other restaurant team members* Be able to perform calmly and effectively under pressure* Be very familiar with using Open Table* Casino restaurant experience is a big plusApplicant must be comfortable working on their feet and doing plenty of walkingResponsibilities<ul><li>Greet and welcome guests as they arrive, ensuring a positive first impression.</li><li>Manage reservations and seating arrangements efficiently to optimize restaurant flow.</li><li>Provide exceptional customer service by addressing guest inquiries and concerns promptly.</li><li>Utilize POS systems to process orders and payments accurately.</li><li>Collaborate with kitchen and wait staff to ensure smooth service delivery.</li><li>Uphold cleanliness and organization at the front desk and dining areas.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $21.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Referral program</li></ul>Ability to Commute:<ul><li>Uncasville, CT 06382 (Required)</li></ul>Ability to Relocate:<ul><li>Uncasville, CT 06382: Relocate before starting work (Required)</li></ul>Work Location: In person

Guest Experience Specialist / Host

Axe Holes

Guest Experience SpecialistAxe Holes Family Fun CenterPosition SummaryThe Guest Experience Host &amp; Axe Coach is responsible for creating a fun, safe, and memorable experience for every guest. This role blends customer service, axe throwing instruction, food and beverage service, and general floor operations. Team members will greet guests, train and supervise axe throwing, prepare food and drinks, and ensure a high-energy, family-friendly environment.Key ResponsibilitiesGuest Experience<ul><li>Greet guests with energy and enthusiasm</li></ul><ul><li>Explain activities, pricing, and promotions</li></ul><ul><li>Ensure every guest feels welcomed and taken care of</li></ul><ul><li>Maintain a clean, organized, and fun environment</li></ul>Axe Throwing Instruction &amp; Safety<ul><li>Teach guests how to safely throw axes</li></ul><ul><li>Monitor lanes to ensure all safety rules are followed</li></ul><ul><li>Engage with guests to keep the experience fun and interactive</li></ul><ul><li>Enforce rules confidently and professionally</li></ul>Food &amp; Beverage Service<ul><li>Prepare and serve food (pizza, wings, snacks, etc.)</li></ul><ul><li>Pour and serve beverages including soda and alcohol (where applicable)</li></ul><ul><li>Maintain cleanliness and organization of kitchen and bar areas</li></ul><ul><li>Follow all food safety and sanitation guidelines</li></ul>Attractions &amp; Facility Support<ul><li>Assist guests with arcade games and mini bowling</li></ul><ul><li>Troubleshoot minor issues with games or equipment</li></ul><ul><li>Keep all areas clean, stocked, and guest-ready</li></ul>Qualifications<ul><li>Friendly, outgoing personality with strong communication skills</li></ul><ul><li>Ability to multitask in a fast-paced environment</li></ul><ul><li>Comfortable enforcing safety rules and handling groups</li></ul><ul><li>Team-oriented with a positive attitude</li></ul><ul><li>Must be at least 19 years old</li></ul>Availability<ul><li>Nights and weekends required</li></ul><ul><li>Flexible scheduling based on business needs</li></ul>What We&rsquo;re Looking For<ul><li>High energy and engaging personality</li></ul><ul><li>Someone who enjoys working with people of all ages</li></ul><ul><li>A team player who can jump into multiple roles seamlessly</li></ul><ul><li>A person who takes pride in creating a great guest experience</li></ul>Why Work at Axe Holes?<ul><li>Fun, fast-paced environment</li></ul><ul><li>Work with a great team</li></ul><ul><li>Flexible scheduling</li></ul><ul><li>Opportunities to grow into leadership roles</li></ul>Physical Requirements<ul><li>Ability to stand for extended periods</li></ul><ul><li>Lift up to 30 lbs</li></ul><ul><li>Comfortable working in a loud, active environment</li></ul>Job Type: Part-timePay: From $15.00 per hourExpected hours: 15 &ndash; 30 per weekApplication Question(s):<ul><li>Are you 19 years of age or older?</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Work Location: In person

Guest Service Specialist

IHG Hotels & Resorts

<div><div>Guest Experience</div><ul><li>Act as a brand ambassador, engaging with guests and demonstrating expert knowledge of coffee origins, blends, and preparation methods.</li><li>Proactively handle guest feedback and resolve service issues with professionalism and discretion.</li><li>Collaborate with the Food &amp; Beverage team to elevate the overall guest journey.</li><li>Operations</li><li>Oversee daily coffee and beverage operations, ensuring the highest standards of quality, presentation, and service.</li><li>Develop and maintain specialty coffee menus, including seasonal and signature offerings aligned with the hotel&rsquo;s luxury positioning.</li><li>Ensure proper calibration, maintenance, and cleanliness of all coffee equipment.</li><li>Maintain consistency in recipes, brewing methods, and service execution across all shifts.</li><li>Uphold all health, safety, and hygiene standards in compliance with local regulations and IHG policies.</li></ul><div>
Quality &amp; Standards</div><ul><li>Lead, train, and inspire the barista team to deliver personalized, memorable guest experiences.</li><li>Conduct regular training on coffee knowledge, brewing techniques, service etiquette, and upselling.</li><li>Schedule staff efficiently based on business levels and operational needs.</li><li>Provide performance feedback, coaching, and support team development and retention.</li></ul><div>
Collaboration &amp; Communication</div><ul><li>Work closely with Culinary, Pastry, and F&amp;B leadership to create cohesive pairings and experiences.</li><li>Stay current with global coffee trends and introduce innovative concepts suitable for a luxury hotel environment.</li></ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Head Barista

PRIMROSE

About UsPrimrose Bar &amp; Lounge is a high-energy cocktail bar in Durham focused on great drinks, great music, and a strong guest experience. Our space is built around atmosphere, connection, and creating a night people want to come back to.The RoleWe&rsquo;re looking for someone who naturally elevates a room.This role is a blend of guest experience + social media + floor presence. You&rsquo;ll be interacting with guests, helping maintain the energy of the space, and capturing the moments that make our nights stand out.This is not a traditional serving position &mdash; it&rsquo;s about being part of the overall experience.What You&rsquo;ll Do - Guest Experience<ul><li>Welcome and engage with guests throughout the night</li><li>Help maintain a fun, inviting, high-energy atmosphere</li><li>Be attentive to the overall vibe of the room</li><li>Support the team in creating a seamless guest experience</li></ul>Space &amp;* Environment*<ul><li>Help maintain cleanliness and presentation of the bespoke lounge and main lounge areas</li><li>Ensure guest-facing areas stay clean, organized, and visually on-brand throughout the night</li><li>Take pride in the overall appearance and feel of the space</li></ul>Social Media &amp; Content<ul><li>Capture photos/videos during shifts</li><li>Post consistently (stories, reels, etc.)</li><li>Highlight busy nights, events, and the overall atmosphere</li><li>Engage with guests online and help grow our presence</li></ul>What We&rsquo;re Looking For<ul><li>Naturally outgoing and personable</li><li>Strong awareness of social environments and energy</li><li>Comfortable starting conversations and engaging with new people</li><li>Interest in nightlife, hospitality, or events</li><li>Basic understanding of social media content (Instagram, TikTok, etc.)</li><li>Reliable and consistent</li></ul>Bonus:<ul><li>Experience in nightlife or hospitality</li><li>Content creation or personal brand presence</li><li>Event or promotional experience</li></ul>Compensation<ul><li>$12&ndash;$15/hour</li><li>Performance-based bonuses</li><li>Opportunities for growth within the brand</li></ul>Schedule<ul><li>Evenings and weekends required</li><li>Flexible scheduling based on events and peak nights</li></ul>Why This Role is DifferentYou&rsquo;re not behind the bar or tied to a section &mdash; you&rsquo;re part of the energy of the room.This is a great fit for someone who:<ul><li>Enjoys being around people</li><li>Understands nightlife culture</li><li>Likes being part of something social and fast-paced</li></ul>How to ApplyReply with:<ul><li>A short intro about yourself</li><li>Any relevant experience</li></ul>Pay: $12.00 - $15.00 per hourWork Location: Hybrid remote in Durham, NC 27701

Cocktail Experience Host & Social Media Coordinator

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort&rsquo;s private access team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
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 Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
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 Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
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 Collaborate with butlers, coordinators, F&amp;B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
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 Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
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 Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
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 Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
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 Support the planning and execution of exclusive events, experiences, and cultural programs.
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 Maintain accurate records of guest preferences, service logs, and operational reports.
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 Uphold strict confidentiality and privacy standards at all times.
 
 
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 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
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 Bachelor&rsquo;s degree in hospitality management or related field.
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 Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
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 Proven expertise in designing and delivering luxury guest experiences for guests.
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 Strong leadership, communication, and interpersonal skills.
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 Cultural awareness and sensitivity to the needs of international guests.
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 Proficiency in hotel management systems and Microsoft Office.
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 Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
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 Ability to work flexible hours, including weekends and holidays.
 
 
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 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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Manager Guest Experience - VIP Services

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