guest experience specialist

Stella Stays

At Stella Stays - You will:As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America:You will also:<ul><li>Act as a primary member of the Guest Experience team in office</li><li>Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.</li><li>Be a member of the &lsquo;messaging&rsquo; team to assist guests with booking inquiries, confirmations, and constant communication.</li><li>Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.</li><li>Gain an intimate knowledge of all buildings and units.</li><li>Help launch new locations/units, bringing them from empty to guest-ready.</li><li>Have a knowledge of and be able to sell add-on sales by closing lead opportunities.</li><li>Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.</li><li>Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.</li><li>Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.</li><li>Attend daily &amp; weekly team meetings.</li><li>Maintain company culture by having an upbeat and open attitude.</li><li>Brainstorm and take ownership of projects to improve &amp; scale Operations and Procurement systems.</li><li>Assist in additional tasks assigned by the management based on the business needs and bandwidth availability</li><li>&#8203;Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you</li></ul>Requirements<ul><li>Must be able to work flexible hours, evening, night and weekend work may be required</li><li>Stable internet connection and A working laptop will be required for night shifts.</li><li>Arabic and English fluency is a must. Russian and Turkish will be considered a plus.</li><li>Effectively manage multiple projects and timelines</li><li>Excellent communicator and comfortable speaking with people over call and email</li><li>Must be self-driven and motivated but able to work with a team</li><li>Creative, responsive, and adaptive in a dynamic and fast-paced environment.</li><li>Strong attention to detail</li><li>Must have the aptitude and desire to learn new competencies and skills</li><li>Prior property management or hospitality experience is a plus</li><li>Has the ability to prioritize and manage multiple projects within timeline and budget</li><li>&#8203;Must have a genuine &ldquo;I Can do!&rdquo; attitude</li></ul>If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.Job Type: Full-time

Guest Experience Specialist

Marriott International

<div>Additional Information 
Job Number25195180 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a &ldquo;guest first&rdquo; mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Shift Leader ( Saudi Only )

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25020506
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

DohaGossip

<div>
 
 
 Job Description: Guest Experience Manager
 
 
 
 
 
 
 
 Reports to:
 
 Operations Manager
 
 
 
 Location:
 
 Doha / Multiple Venues
 
 
 
 
 
 
 Role Overview
 
 
 
 The Guest Experience Manager is responsible for ensuring exceptional guest satisfaction and seamless event operations across all venues. This role oversees guest bookings, confirmations, VIP management, database accuracy, and on-ground event coordination. The position requires strong communication, operational leadership, and hospitality-focused decision-making.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Guest Booking &amp; Communication Management
 
 
 <ul>
 <li>
 Monitor FourVenues and Guestlist platforms every 30 minutes to manage bookings and guest requests.
 </li>
 <li>
 Contact guests to confirm table reservations, explain event details, and send WhatsApp confirmation messages with approval codes.
 </li>
 <li>
 Maintain 100% accuracy in updating shared Google Sheets with all confirmed bookings.
 </li>
 <li>
 Ensure timely follow-ups for reconfirmations on the event day.
 </li>
 </ul>
 
 
 
 
 
 Guestlist Quality Control
 
 
 <ul>
 <li>
 Review and filter guest requests, approving only profiles that meet the venue&rsquo;s social and quality standards.
 </li>
 <li>
 Maintain a high-quality crowd by enforcing strict guestlist criteria.
 </li>
 </ul>
 
 
 
 
 
 VIP &amp; Spender Database Management
 
 
 <ul>
 <li>
 Manage and update classifications of A-, B-, and C-class spenders based on spending history.
 </li>
 <li>
 Maintain up-to-date records and share daily updates with the Operations Manager.
 </li>
 <li>
 Support VIP retention and recognition across events.
 </li>
 </ul>
 
 
 
 
 
 Reservation &amp; Records Administration
 
 
 <ul>
 <li>
 Ensure real-time updates of venue reservation sheets, including status, service type, arrival windows, and VIP flags.
 </li>
 <li>
 Track and record cancellations and no-shows to improve forecasting and reporting accuracy.
 </li>
 </ul>
 
 
 
 
 
 Operations Management Support
 
 
 <ul>
 <li>
 Cover project management responsibilities in the absence of the Operations Manager.
 </li>
 <li>
 Coordinate with other departments to ensure the smooth execution of operational tasks and event preparations.
 </li>
 </ul>
 
 
 
 
 
 Event Operations Responsibilities:
 
 
 
 
 
 
 
 Pre-Event Preparation
 
 
 <ul>
 <li>
 Oversee bracelet distribution, ensuring correct quantities and color codes are delivered on time to all venues.
 </li>
 <li>
 Finalize and distribute the 7Rooms table layout, ensuring door and floor teams have the updated version.
 </li>
 <li>
 Conduct pre-shift briefings to align the team on VIP allocations, staff sections, service flow, and DG guidelines.
 </li>
 </ul>
 
 
 
 
 
 On-Ground Guest Experience
 
 
 <ul>
 <li>
 Contact all booked tables to confirm arrival times and update ETAs throughout the event.
 </li>
 <li>
 Visit every table within 15&ndash;30 minutes of arrival to check guest satisfaction and respond to special requests.
 </li>
 <li>
 Ensure zero unresolved guest complaints by coordinating swiftly with venue management.
 </li>
 </ul>
 
 
 
 
 
 Door &amp; VIP Coordination
 
 
 <ul>
 <li>
 Maintain continuous communication with the door manager to resolve access issues immediately.
 </li>
 <li>
 Ensure no VIP is missed and all high-value guests receive seamless entry.
 </li>
 <li>
 Guarantee issue resolution within a 5-minute response window.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Minimum 3 years of experience in hospitality, nightlife, or event management.
 </li>
 <li>
 Strong understanding of guest relations, VIP management, and event operations.
 </li>
 <li>
 Excellent communication skills with a guest-first mindset.
 </li>
 <li>
 Proficiency in booking platforms (FourVenues, Guestlist, 7Rooms) is an advantage.
 </li>
 <li>
 Ability to work under pressure in a fast-paced environment and with a strong sense of current social, entertainment, and lifestyle trends.
 </li>
 <li>
 Organized, detail-oriented, and able to multitask effectively.
 </li>
 <li>
 Leadership qualities with the ability to brief and manage on-ground teams.
 </li>
 <li>
 With good English communication skills, having proficiency in Arabic is an advantage.
 </li>
 </ul>
</div>

Guest Experience Manager

NYDigital

At NY Digital, we specialize in eCommerce and comprehensive digital marketing solutions. Our mission is to help businesses grow by leveraging advanced SEO, AI&#8209;driven search practices, and strategic content marketing. We are seeking a dedicated Guest Post Expert to strengthen our off&#8209;page SEO efforts and build high&#8209;quality backlinks through outreach and collaboration with authoritative websites.Position OverviewThe Guest Post Expert will be responsible for identifying, negotiating, and acquiring guest post opportunities across multiple niches. This role requires strong communication skills, SEO knowledge, and the ability to manage relationships with webmasters to secure valuable, SEO&#8209;friendly placements.Key Responsibilities<ul><li>Outreach &amp; Communication:</li><li>Email and connect with large, relevant websites across multiple niches to secure guest post opportunities.</li><li>Build long&#8209;term relationships with webmasters, editors, and site owners.</li><li>Negotiation &amp; Pricing:</li><li>Bargain effectively to secure the best possible prices for guest post placements.</li><li>Ensure cost&#8209;efficiency while maintaining quality standards.</li><li>Link Management:</li><li>Replace or update links in existing guest posts to maintain relevance and SEO value.</li><li>Ensure all backlinks are high&#8209;quality, contextual, and aligned with SEO best practices.</li><li>SEO Attributes &amp; Compliance:</li><li>Obtain all SEO&#8209;friendly attributes (dofollow links, proper anchor text, contextual placement, etc.) from webmasters.</li><li>Ensure guest posts comply with Google&rsquo;s guidelines and contribute positively to the domain authority.</li><li>Content Placement &amp; Media:</li><li>Coordinate with content writers to provide high&#8209;quality, niche&#8209;relevant blog posts for publication.</li><li>Work on sidebar media placements and text posts to maximize visibility and link diversity.</li><li>Reporting &amp; Tracking:</li><li>Maintain records of outreach, negotiations, and published guest posts.</li><li>Provide weekly updates on acquired links, costs, and overall progress.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in guest posting, link building, or off&#8209;page SEO.</li><li>Strong communication and negotiation skills.</li><li>Knowledge of SEO best practices, including backlink quality assessment.</li><li>Ability to manage multiple niches and outreach campaigns simultaneously.</li><li>Familiarity with SEO tools (Ahrefs, SEMrush, Moz, Google Search Console).</li><li>Detail&#8209;oriented with strong organizational and reporting skills.</li></ul>Why Join NY Digital?This role offers the opportunity to work with a forward&#8209;thinking agency that values innovation, efficiency, and measurable results. As a Guest Post Expert, you will play a critical role in strengthening client websites&rsquo; authority and visibility across diverse industries.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Guest Posts Specialist

Hilton

<div>
 
 Position Title:
 
 Guest Review &amp; Experience Supervisor
 
 
 
 Department:
 
 Front Office &ndash; dotted line to Mkt to Commercial
 
 
 
 Reports To:
 
 Front Office Operation Manager
 
 
 
 Position Statement
 
 
 
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 
 
 
 Guest Review Management
 
 
 
 <ul>
 <li>
 Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
 </li>
 <li>
 Ensure responses are timely, professional, and aligned with brand voice and positioning.
 
 
 
 </li>
 </ul>
 
 Guest Feedback Analysis
 
 
 
 <ul>
 <li>
 Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
 </li>
 <li>
 Classify feedback into positive, negative, and areas for improvement.
 </li>
 <li>
 Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
 
 
 
 </li>
 </ul>
 
 Reputation &amp; Reporting
 
 
 
 <ul>
 <li>
 Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
 </li>
 <li>
 Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
 </li>
 <li>
 Benchmark competitor reviews and share best practices with internal teams.
 
 
 
 </li>
 </ul>
 
 Recognition &amp; Engagement
 
 
 
 <ul>
 <li>
 Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
 </li>
 <li>
 Foster a culture of guest feedback awareness and advocacy across all departments.
 
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Training
 
 
 
 <ul>
 <li>
 Turn guest feedback into actionable insights that support operational and service enhancements.
 </li>
 <li>
 Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
 </li>
 <li>
 Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong guest-focused approach and excellent communication skills.
 </li>
 <li>
 Problem-solving and analytical thinking abilities.
 </li>
 <li>
 Experience in report preparation, data analysis, and KPI tracking.
 </li>
 <li>
 Confidence in using digital platforms and review management tools.
 </li>
 <li>
 Previous experience in hospitality or guest services is preferred.
 </li>
 <li>
 Ability to work effectively with multiple departments and build positive relationships.
 </li>
 <li>
 Proactive mindset with an ability to identify improvement opportunities.
 </li>
 <li>
 Copyrighting skill is a plus.
 </li>
 <li>
 Excellent fluency Turkish and English grammar language skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Review & Experience Supervisor

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
Sofitel Bahrain is offering an exciting opportunity for fresh hospitality graduates to start their career in luxury hotels through Accor&rsquo;s INSPIRE Graduate Program.
We are looking for a motivated and guest-focused Graduate to join us as Management Trainee in Guest Experience Department for a 12-month development journey. 
What you will learn:<ul><li>
Loyalty &amp; guest experience enhancement</li><li>
Problem resolution and service recovery techniques</li><li>
Brand service culture and LQA standards</li><li>
Leadership development and real project responsibility</li></ul><div> 
Qualifications</div><ul><li> 
Recent graduate in Hospitality or Business school.</li><li>
Passionate about guest service and luxury experiences</li><li>
Strong communication and interpersonal skills</li><li>
Positive attitude and willingness to learn</li><li>
Fluent in English (Arabic is a plus)</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Graduate Job - Inspire - Guest Experience (12 months)

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