guest experience specialist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25020506
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

Fairmont

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Welcome and greet guests warmly upon arrival.</li><li>
Respond promptly and professionally to guest inquiries and requests.</li><li>
Assist guests with check-in/check-out processes where applicable.</li><li>
Provide accurate information about the property, amenities, local attractions, and services.</li><li>
Handle guest complaints or concerns with empathy and efficiency, escalating when necessary.</li><li>
Maintain a clean and organized reception or guest area.</li><li>
Collaborate with other departments to ensure seamless guest experiences.</li><li>
Document and report guest feedback to management for continuous improvement.</li><li>
Uphold the company&rsquo;s brand standards and policies in all guest interactions.</li></ul> 
Qualifications 
Qualifications:<ul><li>
High school diploma or equivalent; additional education or certification in hospitality is a plus.</li><li>
Previous experience in customer service or hospitality preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Proficiency with reservation and front desk software (if applicable).</li><li>
Flexible availability including weekends and holidays.</li></ul></div>

Guest Experience Agent

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 <ul>
 <li>
 The Guest Experience Manager is responsible for leading and enhancing the overall guest experience at Sheraton Grand Hotel, with a focus on Guest Relations, Club Rooms and Lounge, and activation of Sheraton&rsquo;s signature public spaces. This role ensures operational excellence while delivering brand-driven, personalized service that fosters a sense of community and connectivity.
 </li>
 <li>
 This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&amp;More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience.
 </li>
 <li>
 Responsible to facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests.
 </li>
 <li>
 Drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset &ndash; critically important as a core value of the Sheraton brand.
 </li>
 <li>
 Responsible for short and long term planning for the Club operation and assuring a continuous update with Sheraton Standards and training activities to the club team members.
 </li>
 <li>
 Recommends budget and manage expenses/margins within approved budget constraints.
 </li>
 <li>
 Follows and implement Sheraton Club program as per Brand Standards/Guidelines.
 </li>
 <li>
 Provides personalized branded experience to club guests.
 </li>
 </ul>
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Guests Communications as per VIP/Club service leader guide.
 </li>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values (warm, connecting and Community)
 </li>
 <li>
 Monitor club rooms and suites inventory and ensure maximum availability on daily basis to maximize room revenue.
 </li>
 <li>
 Take the necessary action to ensure FFE in the club lounge is well maintained.
 </li>
 <li>
 Prepare a daily P&amp;L summary for Sheraton Club performance.
 </li>
 <li>
 Ensure Sheraton Club lounge amenities and daily F&amp;B program is on time, food is fresh and presentation is on brand.
 </li>
 <li>
 Ensure that Club and Suites arriving guests receive their amenities and GPS as per preferences prior to arrival.
 </li>
 <li>
 Perform In Room personalized check in for all Suite booked Guests.
 </li>
 <li>
 Ensure and enforce delivering of an on brand arrival/departure and Sheraton Club Lounge experiences throughout every Club and Suites guests stay.
 </li>
 <li>
 Ensure the full compliance and implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
 </li>
 <li>
 Live and enforce activating of Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club).
 </li>
 <li>
 Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests.
 </li>
 <li>
 Ensure Bonvoy Enrolment daily, MTD and YTD goals are not only met but exceeded.
 </li>
 <li>
 Support thoroughly the MGS up selling activities and achieve the daily, monthly and yearly set goals.
 </li>
 <li>
 Support thoroughly to achieve the COFC and MAGC daily, monthly and yearly goal.
 </li>
 <li>
 Ensure smooth and clear communication between Club GSAs and all other FO, HK, club and Room service associates.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report.
 </li>
 <li>
 Ensure Club GSAs acquire the proper product and service knowledge needed and passed all required trainings to perform their job properly.
 </li>
 <li>
 Ensure Club GSA appraisal and PMP are made on a timely manner using the right PMP forms.
 </li>
 <li>
 Ensure that club and suites guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update club and suites guests&rsquo; profiles with requests, defects, preferences and any other comments/information acquired during stay.
 </li>
 <li>
 Meet arrivals and departures and ensure satisfaction with check in and check out processes.
 </li>
 <li>
 Participate as a member of the Hotels Fire and Emergency Team as required.
 </li>
 <li>
 To be an active member in the hotel safety and security committee.
 </li>
 <li>
 Ensure with no failure that checking in and out guests are registered in the Government CID reporting system including scanning their passports.
 </li>
 <li>
 Ensure buckets are cleared at the end of every day from all checked our registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Ensure that all Club GSAs cashiers are closed with no pending or problems prior to GSAs departure.
 </li>
 <li>
 Set a departmental development plan and conduct on and off the job training to our GSAs accordingly. (Performance result after training will reach above 85%)
 </li>
 <li>
 Participate effectively in OI activities.
 </li>
 <li>
 Monitor and control costs by controlling guest entry, food quantities, identifying nonmoving items and suggest alternative.
 </li>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Bonvoy elite members (P&amp;V)
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI activities.
 </li>
 <li>
 Ensure proper grooming of his/her associates at all times as per hotel guidelines.
 </li>
 <li>
 Lead and assist DOGS and FOM with the GEI analysis and setting improvement plans when needed.
 </li>
 <li>
 Activates key branded public space proof points that deliver on the Sheraton experience.
 </li>
 <li>
 Manages public space operations, particularly around on-strategy branded proof points, maintaining quality and standards on a daily basis.
 </li>
 <li>
 In support of the brand vision for public space and core value of Community, develops specific public space goals and plans to prioritize, organize, and accomplish work in support of those goals.
 </li>
 <li>
 Identifies and implements strategies and tactics for creating and maintaining an atmosphere conducive to customer productivity and success and implements strategies for the property or specific tactics on a guest by guest basis.
 </li>
 <li>
 Develops staffing plans and executes against them to provide public space coverage that enables customer productivity through space, technology, and business services by having a continual presence in the public space, including awareness of onsite VIP and in-house groups.
 </li>
 <li>
 Orchestrates public space services with key on property partners and departments to maintain a flexible and inclusive lobby that meets guests needs in a seamless manner. Anticipates guests&rsquo; needs to book Studios, leverage Booths, have printing needs met, order F&amp;B and have needed meeting materials.
 </li>
 <li>
 Finds, builds and manages relationships with local professional service businesses, such as graphic designers and print shops, to serve as a local expert and facilitator for business service needs to guests.
 </li>
 <li>
 Assists guests in maintaining routines while visiting the Sheraton public space by keeping them informed of local vendors that may assist them or working to alleviate any technology issues they may be experiencing.
 </li>
 <li>
 Engages in constant communication connecting all departments to deliver seamless guest service in the public space.
 </li>
 <li>
 Proactively gathers data and seeks opportunities to improve hotel and local guest productivity needs in the public space
 </li>
 </ul>
 
 
 
 
 
 BUILDING COMMUNITY
 
 
 <ul>
 <li>
 Builds relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events that foster personal and professional development of guests.
 </li>
 <li>
 Brokers and negotiates relationships with local organizations and businesses for on-property programming, events and other partnerships.
 </li>
 <li>
 Plans and hosts regular events that focus on professional and personal development. Partners with other departments for awareness and promotion of events.
 </li>
 <li>
 Partners across departments for compelling and flawless execution of community activations. Finds, builds and manages relationships with local organizations and vendors to enhance guests&rsquo; experiences.
 </li>
 <li>
 Serves as host to both locals and travelers in the lobby by getting to know them and when the opportunity presents itself, makes introductions between guests with common or complimentary interests, especially around the Community Table feature of the lobby.
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest&rsquo;s specific needs and requirements.
 </li>
 </ul>
 
 
 
 
 
 GUEST RELATIONS
 
 
 <ul>
 <li>
 Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel including daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
 </li>
 <li>
 Provides check-in and check-out services and handles reservations when needed.
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.
 </li>
 <li>
 Delivers an appropriate response and resolution of all Public Space guest issues received directly from guests or from Guest Relations.
 </li>
 </ul>
</div>

Guest Experience Manager

Sofitel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
We are seeking an exceptional Guest Experience Manager (Saudi Only) to join our team in Madinah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for ensuring the highest level of guest satisfaction and overseeing all aspects of the guest experience in our prestigious establishment.<ul><li>
Lead and inspire a team of customer service professionals to deliver exceptional guest experiences</li><li>
implement strategies to enhance guest satisfaction and loyalty</li><li>
Oversee daily operations of guest relations department &amp; Our Loyalty program members journey on daily basis</li><li>
Reply to guest feedback and inform other departments with needful actions</li><li>
Collaborate with other departments to ensure seamless guest experiences across all touchpoints</li><li>
Handle complex guest issues and complaints with professionalism and empathy</li><li>
Develop and maintain relationships with key clients and VIP guests</li><li>
Ensure compliance with Saudi Arabian hospitality standards and Islamic principles</li><li>
Monitor and optimize guest experience KPIs and metrics</li><li>
Conduct regular training sessions to enhance team performance and cultural awareness</li></ul> 

Qualifications 
<ul><li>
Saudi nationality is required for this position</li><li>
Minimum 3-5 years of experience in Luxury hospitality, preferably in a Guest relation and/or front office management</li><li>
Excellent command/Fluent on French and Excellent communication skills in both Arabic and English</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field</li><li>
Strong leadership abilities with a proven track record of team management</li><li>
Exceptional problem-solving and conflict resolution skills</li><li>
Proficiency in hospitality management software and systems</li><li>
In-depth knowledge of Saudi Arabian culture, customs, and Islamic hospitality principles</li><li>
Customer service expertise with a focus on creating memorable guest experiences</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Additional certifications in hospitality or customer service management are preferred</li></ul> 

Additional Information 
Ability to work well under pressure in a fast paced environment 
Excellent communication skills and a professional presentation 
Ability to work cohesively with fellow colleagues as part of a team 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Experience Manager (Saudi Only)

Capital Motion Restaurants Management LLC

Position SummaryThe Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostess team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.Key Responsibilities<ul><li>Serve as the main point of contact for guest experience across all Trilogy restaurant venues.</li><li>Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li><li>Handle VIP guests, special requests, and feedback with discretion and care.</li><li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li><li>Support reception operations, ensuring smooth guest check-in and seating flow.</li><li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li><li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li><li>Take and manage reservations via phone, email, and online platforms.</li><li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li><li>Collaborate with marketing and sales teams to promote special events and packages.</li><li>Ensure all guest interactions reflect the brand&rsquo;s standards and hospitality ethos.</li><li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li><li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li><li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li><li>Drive revenue through upselling dining experiences, packages, and special offerings.</li><li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li><li>Identify and act on opportunities to enhance guest spend and satisfaction.</li></ul>Manage group reservations and private dining events from inquiry to execution.<ul><li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li><li>Ensure all guest requirements are met and expectations exceeded.</li><li>Train and supervise hostesses and reception staff.</li><li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li><li>Foster a positive, guest-centric team culture.</li></ul>Job Type: Full-time

GUEST EXPERIENCE LEAD

six senses

<div>As Experiences Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities
In this role, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company&rsquo;s vision, quality/standards and develop concepts consistent with brand identity.

The duties and responsibilities will include:
<ul>
<li>Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.</li>
<li>Focus on the rejuvenation of the Guest Experience department.
</li><li>Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.</li>
<li>Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.</li>
<li>Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.</li>
<li>Responsible for inspecting Guest Experience department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
</li><li>Ensure that all activities within the Guest Experience department are carried out ethically, honestly and within the parameters of local law.</li>
<li>Revise and control department&rsquo;s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.</li>
<li>Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.</li>
<li>Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.</li>
<li>Prepare and submit legally required and confidential documentation related to the operation.</li>
<li>Complete accurately all corporate reporting requirements for the role.</li>
<li>Attend or conduct the designated meetings and briefings as instructed by my Manager.</li>
<li>Perform any additional duties given to me by my manager.</li>
</ul>
Qualifications

To execute the position of Experiences Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.
Possess a minimum of a Bachelor&rsquo;s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience.

Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies.

Fluent in English

The above is intended to provide an overview of the role and responsibilities for a Experiences Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Experiences Manager - Six Senses Amaala

<div>Additional InformationTelephone Operator 
Job Number25147819 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-LD2
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - AYS

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