guest experience specialist

IHG Hotels & Resorts

<div><div>Guest Experience</div><ul><li>Act as a brand ambassador, engaging with guests and demonstrating expert knowledge of coffee origins, blends, and preparation methods.</li><li>Proactively handle guest feedback and resolve service issues with professionalism and discretion.</li><li>Collaborate with the Food &amp; Beverage team to elevate the overall guest journey.</li><li>Operations</li><li>Oversee daily coffee and beverage operations, ensuring the highest standards of quality, presentation, and service.</li><li>Develop and maintain specialty coffee menus, including seasonal and signature offerings aligned with the hotel&rsquo;s luxury positioning.</li><li>Ensure proper calibration, maintenance, and cleanliness of all coffee equipment.</li><li>Maintain consistency in recipes, brewing methods, and service execution across all shifts.</li><li>Uphold all health, safety, and hygiene standards in compliance with local regulations and IHG policies.</li></ul><div>
Quality &amp; Standards</div><ul><li>Lead, train, and inspire the barista team to deliver personalized, memorable guest experiences.</li><li>Conduct regular training on coffee knowledge, brewing techniques, service etiquette, and upselling.</li><li>Schedule staff efficiently based on business levels and operational needs.</li><li>Provide performance feedback, coaching, and support team development and retention.</li></ul><div>
Collaboration &amp; Communication</div><ul><li>Work closely with Culinary, Pastry, and F&amp;B leadership to create cohesive pairings and experiences.</li><li>Stay current with global coffee trends and introduce innovative concepts suitable for a luxury hotel environment.</li></ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Head Barista

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Job Summary
 
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 The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
 
 
 
 Key Responsibilities
 
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 <ul>
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 Guest Interaction and Personalized Service:
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 Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
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 Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
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 Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
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 Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
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 Tour and Activity Coordination:
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 Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
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 Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
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 Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
 </li>
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 Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
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 Astronomy and Outdoor Expertise:
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 Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
 </li>
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 Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
 </li>
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 Provide educational insights into local geography, and ecosystems during guided tours.
 </li>
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 Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
 </li>
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 Guest Safety and Risk Management:
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 Conduct risk assessments for all activities, ensuring adherence to safety standards.
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 Ensure guests are equipped with proper attire and gear for outdoor activities.
 </li>
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 Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
 </li>
 <li>
 Administrative Tasks:
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 <li>
 Maintain accurate records of guest bookings, activity schedules, and feedback.
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 Handle any special requests, bookings, and follow-up on guest inquiries.
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 Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
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 Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
 </li>
 <li>
 Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
 </li>
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 Excellent communication and interpersonal skills.
 </li>
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 Ability to manage time and coordinate multiple activities effectively.
 </li>
 <li>
 Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
 </li>
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 Physical fitness and ability to guide strenuous activities such as hiking and climbing.
 
 
 </li>
 </ul>
 This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
</div>

Leisure Concierge - Astronomer & Geologist

PRIMROSE

About UsPrimrose Bar &amp; Lounge is a high-energy cocktail bar in Durham focused on great drinks, great music, and a strong guest experience. Our space is built around atmosphere, connection, and creating a night people want to come back to.The RoleWe&rsquo;re looking for someone who naturally elevates a room.This role is a blend of guest experience + social media + floor presence. You&rsquo;ll be interacting with guests, helping maintain the energy of the space, and capturing the moments that make our nights stand out.This is not a traditional serving position &mdash; it&rsquo;s about being part of the overall experience.What You&rsquo;ll Do - Guest Experience<ul><li>Welcome and engage with guests throughout the night</li><li>Help maintain a fun, inviting, high-energy atmosphere</li><li>Be attentive to the overall vibe of the room</li><li>Support the team in creating a seamless guest experience</li></ul>Space &amp;* Environment*<ul><li>Help maintain cleanliness and presentation of the bespoke lounge and main lounge areas</li><li>Ensure guest-facing areas stay clean, organized, and visually on-brand throughout the night</li><li>Take pride in the overall appearance and feel of the space</li></ul>Social Media &amp; Content<ul><li>Capture photos/videos during shifts</li><li>Post consistently (stories, reels, etc.)</li><li>Highlight busy nights, events, and the overall atmosphere</li><li>Engage with guests online and help grow our presence</li></ul>What We&rsquo;re Looking For<ul><li>Naturally outgoing and personable</li><li>Strong awareness of social environments and energy</li><li>Comfortable starting conversations and engaging with new people</li><li>Interest in nightlife, hospitality, or events</li><li>Basic understanding of social media content (Instagram, TikTok, etc.)</li><li>Reliable and consistent</li></ul>Bonus:<ul><li>Experience in nightlife or hospitality</li><li>Content creation or personal brand presence</li><li>Event or promotional experience</li></ul>Compensation<ul><li>$12&ndash;$15/hour</li><li>Performance-based bonuses</li><li>Opportunities for growth within the brand</li></ul>Schedule<ul><li>Evenings and weekends required</li><li>Flexible scheduling based on events and peak nights</li></ul>Why This Role is DifferentYou&rsquo;re not behind the bar or tied to a section &mdash; you&rsquo;re part of the energy of the room.This is a great fit for someone who:<ul><li>Enjoys being around people</li><li>Understands nightlife culture</li><li>Likes being part of something social and fast-paced</li></ul>How to ApplyReply with:<ul><li>A short intro about yourself</li><li>Any relevant experience</li></ul>Pay: $12.00 - $15.00 per hourWork Location: Hybrid remote in Durham, NC 27701

Cocktail Experience Host & Social Media Coordinator

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a Guest Experience Manager who will be the custodian of our guest journey&mdash;shaping every touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience. This role brings the brand to life through visible leadership, intuitive service, and storytelling, ensuring each guest interaction reflects FAENA&rsquo;s distinct culture, creativity, and sense of place. By anticipating needs, resolving challenges with grace, and inspiring teams to deliver beyond expectation, the Guest Experience Manager transforms stays into unforgettable moments that drive loyalty, reputation, and return.
Key Responsibilities<ul><li>
Own and elevate the end-to-end guest journey, ensuring seamless coordination across all departments</li><li>
Champion Forbes standards, embedding service excellence and audit readiness across all guest touchpoints</li><li>
Personalize experiences for VIPs, repeat guests, and special occasions through anticipation and attention to detail</li><li>
Maintain a strong, visible presence in the lobby and public areas, engaging directly with guests during peak times</li><li>
Lead guest recognition initiatives, ensuring preferences and profiles are consistently captured and utilized</li><li>
Act as the primary escalation point for guest concerns, driving swift, empathetic, and effective service recovery</li><li>
Conduct daily walkthroughs and service observations, identifying opportunities to enhance the guest experience</li><li>
Inspire and coach front-line teams to deliver intuitive, emotionally engaging service</li><li>
Lead daily briefings focused on guest experience priorities and operational alignment</li><li>
Collaborate closely with Front Office, Concierge, Butler, Housekeeping, and Engineering teams to ensure seamless delivery</li><li>
Oversee guest feedback, analyze trends, and implement continuous improvement initiatives</li><li>
Ensure all guest-facing areas reflect brand standards in presentation, ambience, and service flow</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Maintain accurate guest profiles, reports, and documentation across all systems</li></ul> 

Qualifications 
<ul><li>
1&ndash;2 years&rsquo; experience in Guest Relations, Butler Service, or Front Office leadership within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Strong understanding of luxury service standards, including Forbes or LQA frameworks</li><li>
Exceptional interpersonal and communication skills, with the ability to connect authentically with guests and teams</li><li>
Highly proactive with strong problem-solving and decision-making capabilities</li><li>
Confident in handling sensitive situations with professionalism, discretion, and empathy</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment</li><li>
Experience with hotel systems such as Opera or similar platforms is an advantage</li><li>
Energetic, engaging, and service-driven with a passion for creating memorable guest experiences</li><li>
Polished presentation and a natural ability to lead by example on the floor</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Manager (Saudi National)

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression&mdash;bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.
Key Responsibilities<ul><li>
Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations</li><li>
Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience</li><li>
Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy</li><li>
Build strong guest relationships through recognition, personalization, and preference tracking</li><li>
Respond to guest inquiries, requests, and concerns promptly and professionally</li><li>
Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams</li><li>
Support concierge services including reservations, guest information, and special requests</li><li>
Handle guest accounts, payments, and cashiering responsibilities with accuracy</li><li>
Maintain and update guest profiles using Opera and other systems</li><li>
Assist with luggage handling and airport transfers coordination when required</li><li>
Promote resort facilities, services, and experiences, identifying upselling opportunities</li><li>
Follow daily shift checklists and ensure accurate handovers between shifts</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Ensure compliance with health, safety, and security procedures at all times</li></ul> 

Qualifications 
<ul><li>
Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Strong understanding of luxury service standards (Forbes or similar)</li><li>
Excellent communication and interpersonal skills with a guest-first mindset</li><li>
Professional, polished, and confident in guest-facing environments</li><li>
Strong problem-solving skills with the ability to think on your feet</li><li>
Highly organized with attention to detail and accuracy</li><li>
Experience with Opera or similar hotel management systems is an advantage</li><li>
Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>
Discreet, trustworthy, and able to handle sensitive guest information</li><li>
Passion for hospitality and creating exceptional guest experiences</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Agent (Saudi National)

six senses

Vision and Values
 
As GEM, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: 
Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
 
Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
 
Ensure the room is prepared according to the guests’ preference and as per standards including mini bar and wine cooler filled prior to arrival and all special requests have been met.
 
Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
 
Offer welcome drink and cold towel on arrival.
 
Check if the guest has any clothes for laundering and understands clothing fabrics, care labels on garments and cleaning instructions for pressing.
 
Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals.
 
Ensure to consolidate guest histories and preferences, and record into the system.
 
Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
 
Check all information on registration card and cross check with correspondence for accuracy and all guest documents are filled, registered and confirmed by the resort management.
 
Meet with the guest at appropriate times to communicate daily events, schedules and requests.
 
Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
 
Understand how to process payments via multiple sources and close accounts and convert money accordingly through foreign currency exchange.
 
Knowledge of the room service menus and to take all room service orders and requests.
 
Ensure different food service meals are delivered according with resort guidelines.
 
Knowledge of different types of treatments at Six Senses Spa and assist on making any bookings.
 
Offer packing service for the guest and ensure luggage pick and transfer confirmation.
 
Able to deliver specific valet services such as room service, shoeshine, packing and unpacking service, preparation of beverages and activate voice mail from the system.
 
Comprehend the process for bed making, baby cots, rollaway beds and turndown service.
 
Knowledge of all Six Senses properties to be able to arrange accommodation and make travel arrangements to them when on request.
 
Knowledge of countries within reasonable reach and what they have to offer.
 
Knowledge of history and demographical facts about current country.
 
Knowledge of flora and wildlife found on the property.
 
Handle, follow ups and report on guests’ comments and feedback.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all resort facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Experience Maker (Front Office)

Upscale Brunch

The Farmer&rsquo;s Daughter is a high-volume farm-to-table brunch restaurant in Easton looking for a Lead Host / Guest Experience Lead to run the front door and help create a warm, organized guest experience during our busy brunch service.This role is perfect for someone who thrives in fast-paced environments, enjoys interacting with guests, and can confidently manage the flow of a busy dining room.As Lead Host, you&rsquo;ll help manage the waitlist, coordinate seating flow with the kitchen and service team, and ensure every guest feels welcomed from the moment they walk in.Responsibilities<ul><li>Greet guests warmly and set the tone for great hospitality</li><li>Manage the host stand and waitlist during busy brunch service</li><li>Communicate accurate wait times and keep guests informed</li><li>Coordinate seating flow with managers and the kitchen</li><li>Assist with guest recovery and special requests when needed</li><li>Help train and support other hosts</li><li>Maintain a clean, organized, and welcoming host station</li></ul>Ideal Candidate<ul><li>Previous restaurant host or hospitality experience</li><li>Calm and confident in fast-paced environments</li><li>Excellent communication and people skills</li><li>Organized and detail-oriented</li><li>Friendly, welcoming, and guest-focused</li><li>Experience with Toast or similar POS systems is a plus</li></ul>What We Offer<ul><li>$21&ndash;$23 per hour depending on experience</li><li>Daytime schedule (brunch-focused hours)</li><li>Supportive, team-oriented environment</li><li>Opportunity to grow within our restaurant group</li></ul>If you love hospitality and enjoy creating great guest experiences, we&rsquo;d love to meet you.rience Lead and be at the heart of creating joyful moments for our guests! Your enthusiasm, leadership skills, and dedication to hospitality excellence will help shape unforgettable experiences that keep visitors coming back. We&rsquo;re committed to supporting your growth in a vibrant team environment where every day offers new opportunities to shine.Pay: $21.00 - $23.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Lead Host / Guest Experience Lead

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