guest experience specialist

Oasis Collections

Oasis is looking for a talented freelancer to join our Team. This freelancer should be prepared to work in a fast-paced work environment and will be part of our freelance program having gained broad experience in various aspects of the destination and the company. A freelance program with us can show you the ins-and-outs&lsquo; of this industry. You will get to work on projects that will help us grow and improve our operationsYou will spend your time on:<ul><li>Welcoming and checking in/ out our Guests at the beginning and end of their stay.</li><li>Problem resolution pre, during and post-stay and providing solutions for grievances</li><li>Facilitating all guest upgrades, including stocked fridges, airport transfers among others</li><li>Reviewing our homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests&rsquo; stay.</li><li>Any other duties and responsibilities as determined by the local team with appropriate training.</li></ul>You:<ul><li>Speak English fluently, additional languages will be considered a plus</li><li>Are available on a flexible on-call basis</li><li>Can multi-task.</li><li>Are excited to learn new skills.</li><li>Love to meet new people, and have excellent verbal and written communication skills.</li><li>Are not afraid to be a bold and outside the box thinker.</li><li>Are passionate about the travel industry, hospitality, and tourism.</li></ul>We:<ul><li>Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge and exclusive perks.</li><li>Have operations in over 14+ destinations across Europe, Latam and US and are still growing.</li><li>Believe in teamwork.</li><li>Benefit from the unique backgrounds and experiences of our team members from across the globe.</li><li>Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations.</li><li>Are rapidly expanding and providing opportunities for our Team Members to grow with us.</li></ul>Job Type: ContractPay: $25.00 - $30.00 per hourWork Location: On the road

Guest Experience Specialist- Freelancer

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Job Summary
 
 :
 
 
 The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Guest Interaction and Personalized Service:
 </li>
 <li>
 Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
 </li>
 <li>
 Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
 </li>
 <li>
 Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
 </li>
 <li>
 Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
 </li>
 <li>
 Tour and Activity Coordination:
 </li>
 <li>
 Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
 </li>
 <li>
 Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
 </li>
 <li>
 Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
 </li>
 <li>
 Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
 </li>
 <li>
 Astronomy and Outdoor Expertise:
 </li>
 <li>
 Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
 </li>
 <li>
 Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
 </li>
 <li>
 Provide educational insights into local geography, and ecosystems during guided tours.
 </li>
 <li>
 Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
 </li>
 <li>
 Guest Safety and Risk Management:
 </li>
 <li>
 Conduct risk assessments for all activities, ensuring adherence to safety standards.
 </li>
 <li>
 Ensure guests are equipped with proper attire and gear for outdoor activities.
 </li>
 <li>
 Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
 </li>
 <li>
 Administrative Tasks:
 </li>
 <li>
 Maintain accurate records of guest bookings, activity schedules, and feedback.
 </li>
 <li>
 Handle any special requests, bookings, and follow-up on guest inquiries.
 </li>
 <li>
 Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
 </li>
 <li>
 Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
 </li>
 <li>
 Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to manage time and coordinate multiple activities effectively.
 </li>
 <li>
 Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
 </li>
 <li>
 Physical fitness and ability to guide strenuous activities such as hiking and climbing.
 
 
 </li>
 </ul>
 This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
</div>

Leisure Concierge - Astronomer & Geologist

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li></ul> 
<ul><li>
Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li></ul> 
<ul><li>
Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li></ul> 
<ul><li>
Implement and maintain guest guest recognition program.</li></ul> 
<ul><li>
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li></ul> 
<ul><li>
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li></ul> 
<ul><li>
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li></ul> 
<ul><li>
Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li></ul> 
<ul><li>
Entertain guests when appropriate.</li></ul> 
<ul><li>
Assist the cashiers with guest billing procedures.</li></ul> 
<ul><li>
Ensure that guest check out arrangements are in order, and to bid guests farewell.</li></ul> 
<ul><li>
Carry out administrative requirements as directed.</li></ul>
General<ul><li>
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li></ul> 
<ul><li>
Performs additional duties as directed by supervisors.</li></ul> 
<ul><li>
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li></ul> 
<ul><li>
Is fully conversant with al health and safety, fire and emergency procedures.</li></ul> 
<ul><li>
Maintains a high standard of personal hygiene, dress, uniform, and body language.</li></ul> 
<ul><li>
Is polite and professional in any situation where the image or reputation of the hotel is represented.</li></ul> 
<ul><li>
Attends meetings and training as required by supervisors.</li></ul> 
<ul><li>
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li></ul> 
<ul><li>
Interacts with guests actively soliciting feedback.</li></ul> 
Qualifications 
What will you bring to this role?<ul><li>
Fluent in English (written and spoken); proficient in Russian</li><li>
Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li><li>
Excellent communication and interpersonal skills with a naturally engaging personality</li><li>
Strong problem-solving abilities and emotional intelligence</li><li>
Ability to remain calm, professional, and detail-oriented under pressure</li><li>
Proficiency in Opera PMS or similar hotel management systems is an advantage</li><li>
Passion for creating exceptional guest experiences and meaningful connections</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent

Legends Global

<div>POSITION: Guest Experience Representative
DEPARTMENT: Guest Experience
REPORTS TO: Guest Experience Supervisor
FLSA STATUS: Part-time, Hourly, Non-Exempt, Union
UNION: Teamsters Local 638
UNION PAY RATE: $18.25/hour
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility &amp; consulting, owner&rsquo;s representation, sales, partnerships, hospitality, merchandise, venue management, and content &amp; booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! 
Position Summary
Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. These individuals understand that they have the ability to impact each guest&rsquo;s experience and does everything that they can to enhance the experience while abiding by company policies.
Venue Info
U.S. Bank Stadium, owned by the Minnesota Sports Facilities Authority, is a multi-purpose stadium located in the heart of Minneapolis, Minnesota. With over 66,000 seats, this state-of-the-art facility hosts a dynamic range of events, including the Minnesota Vikings, concerts, family shows, college and high school sporting events, conventions, trade and consumer shows, community events, corporate meetings, receptions, private celebrations, and guided tours. Since opening in July 2016, U.S. Bank Stadium has hosted 2,000 events with over 10.3 million guests.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.<ul><li>
Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary.</li><li>
Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality.</li><li>
Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail.</li><li>
Establish and maintain cooperative relationship with those contacted in the course of work.</li><li>
Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.</li><li>
Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures.</li><li>
Enforce stadium and league rules, regulations, and policies.</li><li>
Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.</li><li>
In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor.</li><li>
Monitor all public areas to maintain order and safety.</li><li>
Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.</li><li>
Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.</li><li>
Perform additional functions and activities as directed by the Guest Experience Manager</li></ul>
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Education and/or Experience<ul><li>
High School Diploma or GED</li><li>
Previous experience in venue events.</li><li>
Previous experience in a customer service role.</li></ul>
Skills and Abilities<ul><li>
Good written and verbal skills.</li><li>
Ability to prioritize multiple projects.</li><li>
Demonstrate problem-solving and communication skills.</li><li>
Excellent organizational, planning, and problem-solving skills.</li><li>
Supervisory experience preferred.</li><li>
Professional presentation, appearance, and work ethic.</li></ul>
Other Qualifications<ul><li>
Must be age 18 or older.</li><li>
Nice, warm, and courteous.</li><li>
Have strong interpersonal skills and able to provide excellent customer service and hospitality.</li><li>
Communicate articulately.</li><li>
Maintain a professional appearance and grooming.</li><li>
Able to stand for long periods of time. Walk long distances and climb stairs.</li><li>
Must be a team player who is able to work well in a fast-paced environment.</li><li>
Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events.</li></ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job requires employee to function in a high activity and heavily crowded professional sports venue. Employee could be exposed to inclement weather of varying degrees.
While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.</div>

Guest Experience Representative

six senses

<div>In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. 
My duties and responsibilities will include:
<ul><li>Responsible for the daily operation of the telephone operations during the shift and related administrative tasks.</li><li>Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.</li><li>Handle all long distance and local calls and relay message if required.</li><li>Accept and deliver wake-up calls, messages and facsimiles in a timely manner.</li><li>Assist in booking and taking requests for reservations for any resort outlets and Experiences requests.</li><li>Ensure proper handover of all outstanding matters for follow-up at the end of the shift.</li><li>Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.</li><li>Inform any defects of equipment.</li><li>Update general messages and relevant information from the guest via App for internal communication.
</li><li>Knowledge of all facilities and services offered by the resort including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.</li><li>Maintain a high standard of personal appearance, grooming and hygiene.</li><li>Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.</li><li>Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.</li><li>Ensure all equipment of the department is kept clean and in good working condition.</li><li>Upsell all resort facilities and activities.</li><li>Attend meetings and training as required.</li><li>Knowledge and strict adherence to LQA standards.</li></ul> 

Qualifications
To execute the position of Junior GEM/ Telephone Operator, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 
 
High school diploma or equivalent and at least 1 year experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
 
Fluent in English &amp; Arabic Languages. 
The above is intended to provide an overview of the role and responsibilities for a Junior GEM/ Telephone Operator, at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or ex 
Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Junior Guest Experience Maker/Telephone Operator (Arabic Speaking)- Six Senses The Palm, Dubai

Marriott International

<div>Additional Information 
Job Number26066517 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert - Guest Relations Officer

<div>Additional Information 
Job Number26066514 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert - Front Office Agent

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