guest experience specialist

Marriott International

<div>Additional InformationFlexible Schedule, Weekend Availability Preferred 
Job Number26035152 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Charlottesville, 638 Hillsdale Dr, Charlottesville, Virginia, United States, 22901 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a &ldquo;guest first&rdquo; mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Specialist

<div>Additional Information 
Job Number26035143 
Job CategoryRooms &amp; Guest Services Operations 
LocationResidence Inn by Marriott Las Vegas Convention Center, 3225 Paradise Rd, Las Vegas, Nevada, United States, 89109 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $20.00-$20.00 per hour
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a &ldquo;guest first&rdquo; mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Signature Aviation

<div>As a Guest Experience Specialist , you are often the first and last impression our guests have &ndash; making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you&rsquo;ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Whether you&rsquo;re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.
This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you&rsquo;ll thrive in this role.</div>

Guest Experience Specialist - FXE

A Vacation Different

About Us:Co-founded in 2020, A Vacation Different is a vacation rental management company with a strong focus on top-notch customer service, excellent guest experiences, and detailed care for the homes we manage. Our customers learn first hand what A Vacation Different is all about: experiences. From insider information on restaurants, best options for the kiddos, and the region&rsquo;s best outdoor adventures, A Vacation Different has done the legwork for you, allowing your group to focus on creating long-lasting memories while soaking up the Santa Fe culture. We are looking for someone who wants to be a part of an expanding company, where you can grow with us.Hours:<ul><li>Saturday &amp; Sunday 9-5 MDT</li></ul>Requirements:<ul><li>Luxury customer service experience</li><li>Love for travel and Santa Fe culture</li><li>Friendly, punctual, professional, organized and able to problem solve</li><li>Excellent interpersonal written and verbal communication</li><li>Creative, positive, consistent and thorough</li><li>Proficient in Microsoft Office and Google (Word, Publisher, Excel, PowerPoint, Gmail, Google Drive)</li><li>Proficient in Social Media platforms (Facebook, Instagram, Twitter, YouTube, Pinterest)</li><li>Experience in marketing (Mailchimp, Wordpress) and rental (AirBnB, VRBO) programs OR tech savvy &amp; quick to learn new software</li></ul>Job Description: We are looking for a personable, organized and hard-working individual with great attention to detail &amp; time management skills to serve as Guest Experience Specialist for our vacation rental properties, owners, and guests. This person must work well in a team setting, but also be independent in staying on task without needing to be micromanaged.Guest services duties include assisting in management of vacation rental properties: guest check-ins/outs, answering guest questions and handling the local requests, addressing guest needs during stay, facilitation of repairs and maintenance, and other guest needs as well as responding to the guest reviews on various platforms, and initiating action based on guest feedback. This will require phone communication with guests, general email/phone support, and communication through hosting platforms like AirBnb &amp; VRBO. This position requires the ability to keep confidentiality, a professional appearance, and a helpful attitude.General office administration duties include answering phones, taking and relaying messages, scheduling appointments, responding to email, posting on social media platforms, and other miscellaneous office requests.We&rsquo;re looking for someone who is excited to be a part of an emerging company with opportunity for growth as our company expands.Job Responsibilities:Guest Communication<ul><li>Observe, study and understand the needs of guests</li><li>Confirm bookings and correspond with guests via email, phone, chat</li><li>Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, Zillow and others</li><li>Work within a Property Management System (HostAway), to enter new bookings and modify existing bookings</li><li>Services existing bookings include making changes to reservations, accepting and recording payments, confirming reservations are paid in full as per policy</li><li>Send check-in /check-out instructions, touch base prior to arrival/departure</li><li>Respond to guest inquiries</li><li>Answer phones</li><li>Research events/activities and communicate to guests</li><li>Communicate guest feedback to create work orders for maintenance</li></ul>Maintenance<ul><li>Set and confirm vendor appointments</li><li>Coordination and follow-up with vendors for repair appointments</li><li>Submit receipts to accountant and upload to accounting software (Hubdoc or Quickbooks)</li><li>Processes work orders for the maintenance, ensure they are completed timely and accurately, and contacts the guest to determine if they are satisfied with the work completed.</li></ul>Marketing<ul><li>Assist with social media posting and content creation</li><li>Create simple marketing graphics using Canva</li><li>Capture photos or short videos of properties, guest experiences, or local highlights</li><li>Update Airbnb, VRBO, and other listing descriptions to keep them fresh and accurate</li><li>Help maintain property information and digital assets</li><li>Assist with email marketing, flyers, and promotional materials</li></ul>Other Duties: Performs other duties as required.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.Work Remotely<ul><li>Preferred someone who has lived or traveled to Santa Fe</li></ul>Job Type: Full-timePay: $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>On call</li><li>Weekend availability</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Customer service: 4 years (Required)</li><li>Hotel or Travel Industry: 2 years (Required)</li></ul>Work Location: Remote

Weekend Guest Experience Specialist & Marketing

Residence Inn by Marriott

<div>Range of pay $21.00 - $23.70 per hour.<h2 class="jobSectionHeader"> 
Join the Huntington Team</h2>
Huntington Pacific Hotels LLC manages and develops Marriott- and Hilton-branded hotels with a focus on strong operations and memorable guest experiences. If you enjoy helping people, solving problems, and working with a team in a fast-paced environment, this role is a great fit.<h3 class="jobSectionHeader">
Why Huntington</h3><ul><li>
Career growth: Learn the business from experienced leaders and build skills that transfer across hotels and departments</li><li>
Supportive culture: Work with a team that values accountability, service, and doing the right thing</li><li>
Variety and opportunity: Exposure to multiple brands, systems, and day-to-day operations</li><li>
Guest-first mindset: Be empowered to take ownership and make things right for guests</li></ul><h2 class="jobSectionHeader">
Guest Experience Specialist (Front Desk)</h2>
Reports To: Front Office Manager/Operations Manager<h3 class="jobSectionHeader">
Position Summary</h3>
This job isnt just about a smooth check-in and check-out. We aim to create a guest experience that is memorable and unique from arrival through departure.
Guest Experience Specialists take initiative to deliver a wide range of services that guide guests through their entire stay. The role goes beyond the traditional front deskyou take ownership of the guest experience in key areas of the hotel with a guest first mindset. You are empowered to move throughout the property and do what needs to be done. Whether handling operational needs, addressing guest requests, completing reports, supporting food and beverage service when needed, or sharing local highlights, you help make every interaction feel like part of the experience.
Success requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Welcome guests and deliver a positive check-in and check-out experience</li><li>
Assign rooms, issue keys, and manage guest requests efficiently</li><li>
Process payments and prepare accurate folios/invoices</li><li>
Maintain an organized, clean, and secure front desk area</li><li>
Answer phones promptly and professionally; manage guest messages and mail discreetly</li><li>
Provide accurate information on hotel services, amenities, hotel events, and local recommendations</li><li>
Coordinate transportation requests when needed</li><li>
Document guest concerns and follow up to support satisfaction and resolution</li><li>
Communicate guest needs clearly to housekeeping, engineering, and leadership</li><li>
Resolve billing discrepancies accurately and professionally</li><li>
Use property management systems and hotel technology to support smooth operations</li><li>
Promote current rates, hotel offers, and packages as directed</li><li>
Conduct tours of guestrooms and meeting spaces for prospective guests</li><li>
Respond calmly during emergencies and follow safety procedures</li><li>
Support other departments as needed based on business levels</li><li>
Perform other reasonable duties as assigned to support the operation</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
High school diploma or equivalent required</li><li>
Customer service experience required</li><li>
Hotel front desk experience preferred, but not required</li></ul><h2 class="jobSectionHeader">
Skills &amp; Expectations</h2><ul><li>
Strong communication skills (verbal and written)</li><li>
Professional appearance and courteous demeanor</li><li>
Strong attention to detail and accuracy with cash handling and billing</li><li>
Ability to multitask and stay calm in a busy environment</li><li>
Flexible schedule including nights, weekends, and holidays as needed</li></ul><h2 class="jobSectionHeader">
Physical Requirements</h2><ul><li>
Ability to stand, sit, or walk for extended periods</li><li>
Ability to move throughout the hotel to support guest needs</li><li>
Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance</li><li>
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping</li></ul>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.<h2 class="jobSectionHeader">
California &amp; Federal (FLSA) Wage/Hour Notes</h2><ul><li>
This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.</li><li>
Meal and rest periods are provided in accordance with California requirements.</li><li>
Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.</li><li>
Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.</li></ul><h2 class="jobSectionHeader">
Employment Statements</h2><ul><li>
Huntington Hospitality is an Equal Opportunity Employer.</li><li>
Employment is at-will (unless otherwise required by law or written agreement).</li><li>
This job description is not a contract and may be modified based on business needs.</li></ul>
. 
 
Brand: Residence Inn by Marriott
 
Address: 3603 Ocean Ranch Blvd Oceanside, CA - 92056
 
Property Description: 198-Courtyard by Marriott/Residence Inn Oceanside
 
Property Number: 198</div>

Guest Experience Specialist (Front Desk)

Jamie O'Brien Surf Experience

Job Title: Reservationist &amp; Guest Experience Specialist Company: Jamie O'Brien Surf Experience Location: Ritz-Carlton Oʻahu, Turtle Bay Resort &ndash; North Shore, Oʻahu, HawaiʻiAbout UsJamie O&rsquo;Brien Surf Experience is a premier surf school located on the North Shore of Oʻahu, offering world-class instruction and unforgettable ocean experiences for guests of all skill levels. Based at the Ritz-Carlton Oʻahu, Turtle Bay Resort, our team is committed to delivering exceptional service, safety, and authentic Hawaiian hospitality.Position OverviewWe are seeking a highly organized, customer-focused individual to join our team as a Reservationist &amp; Guest Experience Specialist. This role is critical to daily operations and serves as the first point of contact for guests. You will manage reservations, assist with check-ins, support retail and rental operations, and ensure every guest has a seamless and memorable experience from arrival to departure.Key Responsibilities<ul><li>Manage and coordinate reservations for surf lessons, rentals, and ocean experiences</li><li>Welcome guests upon arrival and facilitate smooth check-in and waiver processes</li><li>Provide accurate information regarding lesson offerings, conditions, and scheduling</li><li>Assist with surfboard and equipment rentals, ensuring proper sizing and guest readiness</li><li>Support retail store operations, including sales, merchandising, and inventory upkeep</li><li>Process payments and maintain accurate records within the reservation system (FareHarbor or equivalent)</li><li>Communicate effectively with instructors and management to ensure proper scheduling and guest flow</li><li>Deliver exceptional customer service through phone, email, and in-person interactions</li><li>Act as a knowledgeable resource on North Shore activities, ocean conditions, and resort amenities</li><li>Maintain a clean, organized, and professional front desk and retail environment</li><li>Assist with additional operational tasks as needed to support the team</li></ul>Qualifications<ul><li>Previous experience in hospitality, retail, reservations, or customer service preferred</li><li>Strong communication skills with a professional and friendly demeanor</li><li>High attention to detail and strong organizational skills</li><li>Ability to multitask and perform efficiently in a fast-paced environment</li><li>Comfortable using reservation systems, POS systems, and basic technology (iPads, computers, etc.)</li><li>Familiarity with the North Shore of Oʻahu is a plus</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Passion for surfing, ocean activities, and delivering exceptional guest experiences</li></ul>Why Join Us<ul><li>Work in a dynamic, oceanfront environment on the North Shore</li><li>Be part of a passionate and high-performing team</li><li>Opportunity to grow within a leading surf experience brand</li><li>Engage with guests from around the world and create lasting memories</li></ul>If you are a motivated team player with a passion for hospitality and the ocean, we encourage you to apply. Please submit your resume along with a brief cover letter outlining your experience and interest in the role.Job Type: Part-timeBase Pay: From $20.00 per hourWork Location: In person

Reservationist & Guest Experience Specialist (Jamie O'Brien Surf Experience)

New Life Cosmetic Surgery and Medspa

* We will be reviewing resumes of those who send a less than 2 minute video to: newlifergvcosmetic2@gmail.com; answering the following questions:1. Explain the factors involved with excellent customer service.2. Tell us why you want to work in aesthetic/wellness medicine. 3. What are you motivated by?Medical Assistant &ndash; Guest Relations SpecialistNew Life Cosmetic Surgery &amp; MedSpa is seeking a polished, professional Medical Assistant &ndash; Guest Relations Specialist to join our luxury aesthetic practice in Boerne, Texas. This hybrid role blends hands-on medical assisting with concierge-level guest service, scheduling, and sales support.What You&rsquo;ll Do:Provide exceptional, concierge-level guest experience Assist providers with pre-op, post-op, clinic visits, and aesthetic treatments Escort and prepare patients, take photos, document in EMR Perform IM/SC injections per protocol Support surgery prep, turnover, and discharge workflow Answer phones, schedule appointments, check in/out guests Collect payments and deposits; follow financial policies Educate guests on services and skincare within scope Support sales, rebookingQualifications:Medical Assistant certification Aesthetic/medspa, cosmetic surgery, or dermatology experience preferred Comfortable with EMR, scheduling systems, and computers Strong communication and customer service skills Professional, detail-oriented, and able to multitaskWe&rsquo;re Looking For Someone Who Is:Polished and guest-focused Team-oriented and dependable Comfortable in a fast-paced clinical environment Coachable and eager to growJob Type: Full-timePay: From $18.00 per hourBenefits:<ul><li>401(k) matching</li><li>Employee discount</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Do you have experience in wellness, medspa, or surgical services?</li></ul>License/Certification:<ul><li>Certified Medical Assistant (Required)</li></ul>Work Location: In person

Medical Assistant Guest Specialist (2+ experience needed)

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Reservationist & Guest Experience Specialist (Jamie O'Brien Surf Experience)

Medical Assistant Guest Specialist (2+ experience needed)