guest experience specialist

Firebirds Wood Fired Grill

<div><div>At Firebirds, we create extraordinary guest experiences through genuine hospitality and attention to detail&mdash;whether guests are dining in or taking their experience to go. As a To-Go Specialist, you&rsquo;ll play a key Front of House role, ensuring every off-premise order is prepared with the same care, accuracy, and hospitality as in-restaurant dining.</div><div></div><div><b><br>
What you can expect from us:</b></div><div>
Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!</div><div><b><br>
What You&rsquo;ll Do</b></div><ul><li>
Deliver warm, attentive hospitality with every guest interaction.</li><li>
Greet guests promptly and provide a seamless pickup experience.</li><li>
Listen carefully and communicate clearly to ensure order accuracy.</li><li>
Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.</li><li>
Accurately enter orders and process payments using the POS system.</li><li>
Maintain a clean, organized, and fully stocked To-Go area.</li><li>
Communicate with guests by phone in a professional, friendly manner.</li><li>
Resolve order concerns quickly and involve leadership when needed.</li><li>
Ensure every guest leaves feeling appreciated and well taken care of.</li><li>
Work collaboratively with the Front of House team to support smooth service.</li></ul><div></div><div><b><br>
What&rsquo;s in it for you:</b></div><ul><li>
Flexible schedules! Time-off on holidays&mdash; closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!</li><li>
Competitive hourly wage</li><li>
New store openings&mdash; we are growing and with growth comes opportunities for advancement!</li>
Extensive training and development&mdash; we focus on building your knowledge during training and it doesn't stop there<li>-continued education is a focus to make sure our team members are experts in their positions.</li><li>
Benefits for eligible team members&mdash;medical and paid time-off!</li><li>
Team member motivation&mdash; discounted meals, exhilarating contests, and thrilling prizes!</li></ul><div><b><br>
Qualifications:</b></div><ul><li>
Excellent written and oral communication skills</li><li>
Ability to perform simple mathematical calculations</li><li>
Ability to work on your feet for 8 hours or more a day</li><li>
Ability to bend, kneel, and lift items frequently weighing up to 25 pounds</li><li>
Ability to be patient and have a guest-oriented mindset</li><li>
Ability to maintain positive working relationships with all team members</li><li>
Attention to cleanliness and safety procedures</li><li>
Must have reliable transportation</li><li>
18+ age requirements for FOH positions</li></ul><div><b>
You may also apply in person at your local Firebirds Wood Fired Grill Monday through Friday between 2 pm and 4 pm!</b></div><div></div><div><br>
If you&rsquo;re passionate about hospitality and delivering exceptional guest experiences&mdash;whether in person or to-go&mdash;we&rsquo;d love to meet you.</div><div><b><br>
Grow your skills and find your fire.</b></div><div></div><div><br>
Firebirds is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div></div>

To-Go Specialist

Villatel

<div><p><b>A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER</b></p><p>
Your day starts with connecting with the team &mdash; checking in, setting priorities, and ensuring the team is set up for success before moving fluidly across your PMS and other platforms to mentor your team and respond to guests in real time. You partner with operations leaders to spot opportunities to elevate the guest journey, stepping in with professionalism and empathy whenever a guest needs extra care, turning every moment into a reason to come back. Between guest interactions, you track feedback trends, keep records sharp and accurate, and pull together reports that showcase how the team is thriving &mdash; insights that shape smarter service down the line. It's this blend of hands-on leadership and thoughtful analysis that makes every guest experience feel effortless, a true reflection of the passion behind the scenes.</p><p>
JOB RESPONSIBILITIES:</p><ul><li>
Supervise and mentor the Guest Experience team, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.</li><li>
Act as a point of contact for guests, aiding, addressing inquiries, and ensuring their needs are met promptly and professionally.</li><li>
Collaborate with operations leaders to streamline guest service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness in collaboration with the Sr. Guest Services Manager.</li><li>
Utilize the Property Management System (PMS) coupled with multiple technology platforms simultaneously is required.</li><li>
Liaise with dispatch agents to coordinate responses to guest requests, prioritize tasks, and allocate resources effectively to meet service demands.</li><li>
Solicit and collect guest feedback through various channels, analyze trends, and collaborate with department leaders to implement improvements based on guest input.</li><li>
Handle guest complaints or escalated issues with professionalism and empathy; working with relevant departments to resolve issues and ensure guest satisfaction.</li><li>
Maintain accurate records of guest interactions, service requests, and feedback; generating reports as needed to track performance metrics and identify areas for improvement.</li></ul><p>
QUALIFICATIONS:</p><ul><li>
A minimum of two (2) years of experience in a guest services/front desk managerial role, coupled with a passion for providing exceptional service and creating memorable guest experiences.</li><li>
High School Diploma or equivalent required. Associate or bachelor&rsquo;s degree in hospitality management, business administration, or related field preferred.</li><li>
A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail.</li><li>
Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management.</li><li>
Strong problem-solving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner.</li><li>
Front Desk or Guest Service experience with Marriott and/or Opera is highly preferred but not required.</li></ul></div>

Guest Experience Manager

Heritage Hotels and Resorts

<div>Description:
<p><b>
About Heritage Hotels &amp; Resorts</b></p><p><i>
Heritage Hotels &amp; Resorts is New Mexico&rsquo;s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family.</i></p><p><b>
Why This Role Matters</b></p><p>
We are seeking a dedicated Guest Experience Host to join our team. In this role, you create meaningful, memorable and highly personalized guest experiences from arrival through departure. Your ability to deliver refined service, thoughtful storytelling and exceptional care ensures every guest feels welcomed, valued and deeply connected to the Heritage experience.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Maintain a high level of positive and professional interaction with coworkers and guests.</li><li>
Work closely with back of house teams to ensure all guest needs and requests are fulfilled.</li><li>
Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints.</li><li>
Welcome guests into the unique accommodation experience of Heritage by articulating the story, inspiration and mindset of the property.</li><li>
Deliver refined seamless service while maintaining the highest level of confidentiality for guest safety and comfort.</li><li>
Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences.</li><li>
Maintain the utmost care and confidentiality with all guest information.</li><li>
Acknowledge special occasions including weddings, birthdays and anniversaries and coordinate room upgrades and amenities when applicable.</li><li>
Anticipate guest needs and respond with proactive thoughtful service.</li><li>
Follow all company safety and security policies and procedures.</li><li>
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.</li><li>
Protect company assets and maintain confidentiality of proprietary, client and guest information.</li><li>
Perform other duties consistent with the functions of this position as needed at the property.</li></ul><p><b>
Why You&rsquo;ll Love Working With Us</b></p><ul><li>
Competitive pay and comprehensive benefits, including a 25% match for 401k</li><li>
Generous employee discounts across Heritage Hotels restaurants, spa, and retail</li><li>
Complimentary meals during scheduled shifts</li><li>
Free employee parking</li><li>
Growth and development opportunities</li><li>
Supportive people-first culture rooted in New Mexico pride and community</li></ul>
Requirements:
<ul><li>High school diploma or equivalent required.</li><li>
0&ndash;2 years of guest-facing hospitality or customer service experience, or equivalent education.</li><li>
Luxury or high-volume hospitality experience preferred.</li><li>
Exceptional guest service skills with a passion for creating elevated guest experiences.</li><li>
Strong interpersonal and communication skills with the ability to engage confidently with guests and team members.</li><li>
Demonstrated emotional intelligence and ability to anticipate and respond to guest needs.</li><li>
Ability to remain professional and composed in a fast-paced environment.</li><li>
Strong attention to detail with developing problem-solving skills.</li><li>
Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms.</li><li>
Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds.</li><li>
Flexible availability, including nights, weekends, and holidays.</li></ul></div>

Guest Experience Host

IHG Hotels & Resorts

<div><p>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.</p><p>
We're looking for a <b>Guest Experience Agent</b> who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.</p><p></p><p><b>
This is More Than a Front Office Role.</b></p><p>
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.</p><p>
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.</p><p></p><p><b>
Why This Role Matters</b></p><p>
Exceptional guest experiences are built through genuine human connections.</p><p>
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.</p><p></p><p><b>
Create Experiences That Guests Remember</b></p><p>
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.</p><p>
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.</p><p></p><p><b>
What We'll Support You to Do</b></p><p><b>
Deliver Personalised Luxury Service</b><br>
Create warm, memorable experiences through genuine hospitality and attention to detail.</p><p><b>
Build Lasting Guest Relationships</b><br>
Recognise returning guests, understand individual preferences, and exceed expectations.</p><p><b>
Drive Guest Satisfaction</b><br>
Respond to requests promptly, professionally, and with genuine care.</p><p><b>
Represent the InterContinental Brand</b><br>
Deliver every interaction in line with IHG's luxury service standards and values.</p><p></p><p><b>
The Gig</b></p><p>
Reporting to the <b>Assistant Front Office Manager</b>, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.</p><p><b>
The Opportunity</b></p><p>
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.</p><p><b>
The Strategy</b></p><p>
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.</p><p><b>
The Impact</b></p><p>
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.</p><p></p><p><b>
Stay Human</b></p><p>
Luxury hospitality begins with genuine care.</p><p>
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.</p><p></p><p><b>
Your Day-to-Day</b></p><p>
No two days are ever the same. Your responsibilities will include but limited to:</p><p><b>
Guest Experience</b></p><ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul><p><b>
Guest Relations</b></p><ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul><p><b>
Service Recovery</b></p><ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul><p><b>
Front Office Operations</b></p><ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul><p><b>
Quality &amp; Compliance</b></p><ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul><p></p><p><b>
What Success Looks Like</b></p><p>
You'll be successful when you consistently achieve:</p><ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul><p></p><p><b>
Who This Role Is Perfect For</b></p><p>
This opportunity is ideal for someone who:</p><ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul><p></p><p><b>
What We Need From You</b></p><p>
Ideally, you'll bring some (or all) of the following:</p><p><b>
Education</b></p><ul><li>
Hospitality qualification or related field preferred</li></ul><p><b>
Experience</b></p><ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul><p><b>
Personal Attributes</b></p><ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><p></p><div>
</div><p><b>What You Can Expect from Us</b></p><div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our <b>myWellbeing </b>framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div><p><b>Ready to Shape the Guest Experience?</b></p><div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div><p></p>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

Marriott International

<div><b>Additional Information</b>1 Year Pay: $21.60 per hour<br>
<b>Job Number</b>26084934<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>100 College Rd E, Princeton, New Jersey, United States, 08540<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<b>Pay Range:</b> $20.52-$20.52 per hour
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts &ndash; to get it right for our guests and our business each and every time.<b><br>
</b></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
We&rsquo;re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.</p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Environment Expert

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><div><br>
Job Description</div><br>
<ul><li>
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>
Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>
Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>
Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</li><li>
Work in coordination with all departments and ensure the flow of necessary information.</li><li>
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>
Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>
Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>
Walk agency representatives and potential guests around the facility.</li><li>
Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>
Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>
Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>
Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>
Support hotel sales. Is authorised to sell charged services.</li><li>
Take part in the Emergency Response Teams.</li><li>
Keep any items that guests lose in the facility or forget in their room when checking out.</li><li>
Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>
Respond to guest inquiry forms and all written suggestions, complaints etc.</li><li>
Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>
Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>
Take part in training programs and departmental internal communication meetings.</li><li>
Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><div><br>
Qualifications</div><ul><li><b><br>
Education: </b>At least a high school diploma.</li><li><b>
Experience: </b>At least 2 years of experience in the industry.</li><li><b>
Foreign Language: </b>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li><b>
Courses and Training: </b>Prior attendance in seminars and trainings related to the job.</li><li><b>
Computer Literacy: </b>MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li><b>
Skills: </b>Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><div><br>
Additional Information</div><p><br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Guest Relations Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>26082016<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor

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