guest experience specialist

Red Sea Global Hospitality

<div>
 <p>
  <em>
   Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Guest Experience Officer
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Guest Experience
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Guest Experience Supervisor / Guest Experience Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  As a
  <strong>
   Guest Experience Officer,
  </strong>
  you will play a pivotal role in enhancing the overall guest journey by delivering highly personalized, anticipatory service. This role focuses on the entire guest experience cycle&mdash;from pre-arrival communication and arrival greeting, to room orientation, itinerary planning, in-house guest follow-up, courtesy calls and emails, and post-departure engagement. The Guest Experience Officer ensures each guest enjoys a seamless, memorable, and curated stay.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Areas of Responsibilities
  </strong>
 </p>
 <p>
  Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Officer, you will need to:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Pre-Arrival &amp; Arrival Experience
  </strong>
 </p>
 <ul>
  <li>
   Initiate personalized pre-arrival communication to gather guest preferences and arrival details.
  </li>
  <li>
   Proactively engage with guests throughout their stay by personally meeting with guests
  </li>
  <li>
   Coordinate special requests, room arrangements, and welcome amenities prior to arrival.
  </li>
  <li>
   Personally welcome guests upon arrival, ensuring a warm and smooth check-in experience.
  </li>
  <li>
   Escort guests to their rooms and provide a detailed orientation on room features, hotel services, and local highlights.
  </li>
 </ul>
 <p>
  <strong>
   Guest Itinerary Creation &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Engage with guests to design bespoke itineraries including dining, spa, recreational, and destination experiences.
  </li>
  <li>
   Liaise with departments such as concierge, spa, F&amp;B, dive center, and excursions to confirm and coordinate all arrangements.
  </li>
  <li>
   Maintain and communicate itinerary schedules to guests and internal departments.
  </li>
 </ul>
 <p>
  <strong>
   In-House Guest Engagement
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular courtesy calls and in-person check-ins with in-house guests to assess satisfaction.
  </li>
  <li>
   Handle and resolve guest concerns or special requests promptly and professionally.
  </li>
  <li>
   Continuously monitor guest feedback to enhance the overall guest experience.
  </li>
  <li>
   Update guest profiles with relevant preferences and notes for future visits.
  </li>
 </ul>
 <p>
  <strong>
   Communication &amp; Follow-Up
  </strong>
 </p>
 <ul>
  <li>
   Send personalized welcome and follow-up emails during the guest&rsquo;s stay.
  </li>
  <li>
   Coordinate celebrations such as birthdays, anniversaries, and special occasions.
  </li>
  <li>
   Ensure all guest requests are actioned promptly by following up with the respective departments.
  </li>
 </ul>
 <p>
  <strong>
   Post-Departure Engagement
  </strong>
 </p>
 <ul>
  <li>
   Send thank-you messages and post-stay follow-ups.
  </li>
  <li>
   Record feedback and notes into guest history for future stays.
  </li>
  <li>
   Support guest retention by fostering relationships and encouraging return visits
  </li>
 </ul>
 <p>
  <strong>
   Working Conditions:
  </strong>
 </p>
 <ul>
  <li>
   Flexible schedule including evenings, weekends, and holidays.
  </li>
  <li>
   Requires standing, walking, and guest interaction for extended periods.
  </li>
  <li>
   Cross-functional coordination with all hotel departments.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Guest Centricity &amp; Personalization
  </li>
  <li>
   Communication &amp; Listening Skills
  </li>
  <li>
   Attention to Detail
  </li>
  <li>
   Multitasking &amp; Prioritization
  </li>
  <li>
   Emotional Intelligence &amp; Empathy
  </li>
  <li>
   Follow-Up &amp; Accountabilit
  </li>
 </ul>
 <p>
  <strong>
   Guest Experience &amp; Relationship Building
  </strong>
 </p>
 <ul>
  <li>
   Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
  </li>
  <li>
   Handle VIP guests or special requests with a high level of attention to detail and care.
  </li>
  <li>
   Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
  </li>
  <li>
   Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
  </li>
 </ul>
 <p>
  <strong>
   Compliance &amp; Safety
  </strong>
 </p>
 <ul>
  <li>
   Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
  </li>
  <li>
   Follow all health and safety regulations and ensure the safety and security of guests and team members.
  </li>
  <li>
   Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
  </li>
  <li>
   Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In Return, What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
  </li>
  <li>
   Competitive compensation package.
  </li>
  <li>
   Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
  </li>
  <li>
   Health Insurance coverage whilst in service.
  </li>
  <li>
   A supportive and inclusive work environment that values diversity and collaboration.
  </li>
  <li>
   Employee Recognition Programs.
  </li>
  <li>
   Daily meals on duty and uniform dry-cleaning services.
  </li>
  <li>
   Year-round events of social, wellness programs, charity drives, and sports activities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accessibility and Adjustments
  </strong>
 </p>
 <p>
  We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
  </em>
 </p>
</div>


Guest Experience Officer

CAVA

<div><div><div><div><p><b>Guest Experience Manager</b><b> </b>(Hourly Manager)<br>
At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we&rsquo;re here to celebrate your growth.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p></div><div><ul><li><b>
Positivity</b> &ndash; Every one of us can change someone&rsquo;s day for the better.</li><li><b>
Transparency</b> &ndash;We use transparency to help us make decisions through open dialogue</li><li><b>
Humility</b> &ndash; We can always find ways to improve.</li><li><b>
Fanaticism</b> &ndash; We are passionate about the opportunity to turn every guest into a fanatic.</li><li><b>
Thoughtfulness</b> &ndash;We go above and beyond for our guests, our teams and communities.</li></ul></div></div><div><div><p><br>
<br>
<b>The Role:</b><br>
Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do:</b></p></div><div><ul><li>
Lead and develop Team Members and Special Ops Trainers</li><li>
Be responsible for the entire guest experience</li><li>
Develop Culinary Leads and uphold food safety &amp; quality standards</li><li>
Oversee food and beverage management, including inventory, ordering, and budget</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
B</b><b>enefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div></div><div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><div><div><p><br>
<br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member</p></div></div></div><br>
INDFOH</div>

Guest Experience Manager

DURRANI HOLIDAY HOMES

<p>Our Company into luxury vacation rentals, is seeking a highly organized and service-driven <b>Guest Experience &amp; Reservations Lead</b>. This is a key leadership role responsible for delivering a seamless guest journey and managing end-to-end reservations across all platforms &mdash; from initial booking to post-stay feedback.</p><p><b>Role Overview:</b></p><p>You will oversee the guest experience lifecycle, reservations team, and quality control processes to ensure service excellence and operational efficiency. The role demands a blend of hospitality passion, systems thinking, and leadership capability.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee the full guest journey from booking to post-departure</li><li>Manage and audit reservations across OTAs and direct platforms</li><li>Lead and coach the Guest Relations and Reservations team</li><li>Ensure high service quality and resolve guest issues promptly</li><li>Analyze feedback and prepare regular performance reports</li><li>Collaborate with operations and finance for smooth execution.</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Minimum 4 years' experience in guest experience, reservations, or hospitality operations</li><li>Proven leadership experience in managing hospitality or vacation rental teams</li><li>Strong understanding of OTAs, PMS platforms, CRM tools, and SOP implementation</li><li>Excellent communication, problem-solving, and process management skills</li><li>Detail-oriented with a guest-first mindset and ability to work under pressure</li></ul><p>Job Type: Full-time</p>

Guest Experience Lead

25hours Hotels

<div><b>Company Description</b><p><br>
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.</p><p><b>
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.</b></p><b><br>
Job Description</b><p><b><br>
How does your working day look like &hellip;</b></p><ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Your personality counts more than your CV &hellip;</b></p><ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul><br>
<b>
Additional Information</b><p><b><br>
What&rsquo;s in it for you &hellip;</b></p><ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

<div><div><div><div><p><b>Guest Experience Manager</b><b> </b>(Hourly Manager)<br>
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that&rsquo;s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p><p></p><div><ul><li><b>
Generosity First</b><b>, </b><b>Always</b><b>: </b>We lead with kindness. Our best work happens when we act in service of others.</li><li><b>
Constant Curiosity: </b>We are eager to learn, grow, and explore beyond the obvious.</li><li><b>
Act with Agility: </b>We welcome change; it&rsquo;s the only constant. We embrace, adjust, adapt.</li><li><b>
Passion for Positivity: </b>We greet each day with warmth and possibility.</li><li><b>
Collective Ambition: </b>We have high aspirations that are achieved when we work together with a shared purpose.</li></ul></div></div></div><p></p><div><div><p><br>
<br>
<b>The Role:</b><br>
Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.<br>
<br>
By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do:</b></p></div><div><ul><li>
Lead and develop Team Members and Special Ops Trainers</li><li>
Be responsible for the entire guest experience</li><li>
Develop Culinary Leads and uphold food safety &amp; quality standards</li><li>
Oversee food and beverage management, including inventory, ordering, and budget</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
B</b><b>enefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div></div><div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><div><div><p><br>
<br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member</p></div></div></div><br>
INDFOH</div>

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