guest experience specialist

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
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At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>In the heart of Worli - the business hub of India&rsquo;s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food &amp; beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
<p></p><p>Basic Function:
</p><ul><li>Reporting to the Guest Experience Manager, this vital role forms part of the Front Office team and respond to a wide variety of guest requests by accurately assessing the guest needs, requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies. Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees.
</li></ul><p>Role and Responsibilities
</p><ul><li>Trains and schedules the Guest Experience Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Disciplines staff as needed.
</li><li>Works with Departmental Managers and Learning &amp; Quality Assurance Manager to put processes in place to ensure that these opportunities are executed by all employees. Develop new/innovative ways to provide anticipatory (intuitive) service.
</li><li>Set up processes to gain valuable insight Pre (Pre Arrival Meetings), Post (Departure Email/Mesg) and during guest stay to create lasting experiences.
</li><li>Identify all experience assistance required guests (Ex -Glitch Guests) and offer recovery. Coordinate among all departments for seamless execution of service to ensure complete turnaround of glitch guests.
</li><li>Measures results (challenges, successes, etc.) and communicates on a weekly basis to the GE team and in other meetings (Medallia) as required. Consistently driving the team to achieve high guest experience scores on Medallia, Trip Advisor etc.
</li></ul><ul><li>Oversee and implement Hotel Guest Experience initiatives and ideas shared at Global Level. Work with Guest Experience Manager to learn from other&rsquo;s successes and opportunities and develop a consistent product worldwide.
</li></ul><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
</li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
</li><li>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact while working harmoniously and professionally with co-workers and supervisors
</li></ul><ul><li>Utilizes a variety of software programs (Keys &amp; Shopping Cart) to accurately input special arrangements the guest has made and to assure proper billing while ensuring concierge database is updated regularly and &quot;insightful&quot; information is keyed in accurately and in a timely manner.
</li><li>Review transportation requirements on a daily basis and ensure cars and drivers are scheduled accordingly and planned efficiently, ensuring smooth check-in and check-out of all guests
</li><li>Ensure assistance is provided to the Guest Experience Manager/ Front Office Manager in forecasting and budgeting of revenues and expenses for all areas under control.
</li><li>Reviewing daily arrivals (including VIPs, special guest requests, group needs) and assigning rooms
</li></ul><ul><li>Coordinating with respective departments especially Housekeeping/F&amp;B to ensure all guest requests are met.
</li><li>Personally managing and making personal contact with all VIP, suite guests and frequent return guests
</li><li>Ensuring all front of house departments are complying with Four Seasons Core / Culture Standards and develop periodic training programs for various jobs under areas of responsibility.
</li><li>Be able to handle guest complaints, resolve them, work closely with Hotel Assistant Managers and raise glitch records. Handling all guest complaints and keeping management informed when necessary while ensuring all glitches are reported in a timely manner and addressed accordingly.
</li><li>All VIP and Suite room guest's amenities, special requests and welcome cards are in order prior to arrival and must be checked. IRC for all Limo check ins.
</li><li>Assistant Managers and Guest Experience staff to be actively present and hands-on in the day to day operations of the hotel by making their presence felt in the lobby
</li><li>The DOR/ADOR/FOM/GEM must be kept informed of all activities of Front Office departments (Guest Services, Front Desk, Concierge and Transportation). All activities must be communicated/reported and solution/alternative on any problems, guest requests, special requirements are to be shared and followed upon.
</li><li>Work closely with the Assistant Managers on room availability and maximize Rooms Upsell Revenue.
</li><li>Yearly performance reviews to be conducted for reporting employees as scheduled and perform any other tasks and duties as directed by the management of the hotel.
</li><li>To ensure that the guest experience team are highly motivated and outings are organized once every quarter for them to experience restaurants, places of interest, tours etc.
</li><li>Actively monitors chat (Messenger), Keys and other mobile applications to ensure timely action.
</li></ul><ul><li>Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Front Desk, Lobby Coverage and drive way management.
 </li><li>Be able to provide basic trouble-shooting support for in-room services such as Internet, TV, Movies, Board Games, Web service and equipment rental.
</li><li>Assist with all Front Office related activities as and when required.
</li></ul><p></p><p>Knowledge and Skills
</p><p><b>Education: </b>College degree
</p><p><b>Experience: </b>5 years of hotel experience in Front Office in a supervisory role.
</p><p></p><p><b>Skills and Abilities:
</b></p><p>1. Reading, writing and oral proficiency in the English language
</p><p>2. Strong supervisory and managerial skills.
</p><p>3. Excellent knowledge about Mumbai city and India
</p><p>4. Highly hospitable, outgoing personality
</p><p></p><p><b>No. of employees supervised: </b>3-5 directly. 05-10 indirectly
</p><p></p><p><b>Hours required: </b>Ten hour shift; scheduled days and times may vary based on need.</p></div><p></p>

Guest Experience Specialist

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25133492<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
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Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
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Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
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In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Expert - Concierge

<div><b>Additional Information</b><br>
<b>Job Number</b>25128638<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Arrival Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25130399<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le M&eacute;ridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar, 14022<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - AYS

CAVA

<div><div><div><div><p><b>Guest Experience Manager</b><b> </b>(Hourly Manager)<br>
At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we&rsquo;re here to celebrate your growth.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p></div><div><ul><li><b>
Positivity</b> &ndash; Every one of us can change someone&rsquo;s day for the better.</li><li><b>
Transparency</b> &ndash;We use transparency to help us make decisions through open dialogue</li><li><b>
Humility</b> &ndash; We can always find ways to improve.</li><li><b>
Fanaticism</b> &ndash; We are passionate about the opportunity to turn every guest into a fanatic.</li><li><b>
Thoughtfulness</b> &ndash;We go above and beyond for our guests, our teams and communities.</li></ul></div></div><div><div><p><br>
<br>
<b>The Role:</b><br>
Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do:</b></p></div><div><ul><li>
Lead and develop Team Members and Special Ops Trainers</li><li>
Be responsible for the entire guest experience</li><li>
Develop Culinary Leads and uphold food safety &amp; quality standards</li><li>
Oversee food and beverage management, including inventory, ordering, and budget</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
B</b><b>enefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div></div><div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><div><div><p><br>
<br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member</p></div></div></div><br>
INDFOH</div>

Guest Experience Manager

<div><div><div><div><p><b>Guest Experience Manager</b><b> </b>(Hourly Manager)<br>
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that&rsquo;s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something <i>big</i>, together.<br>
<br>
<b>We</b><b> foster a culture built on five core values:</b></p></div><div><ul><li><b>
Positivity</b> &ndash; Every one of us can change someone&rsquo;s day for the better.</li><li><b>
Transparency</b> &ndash;We use transparency to help us make decisions through open dialogue</li><li><b>
Humility</b> &ndash; We can always find ways to improve.</li><li><b>
Fanaticism</b> &ndash; We are passionate about the opportunity to turn every guest into a fanatic.</li><li><b>
Thoughtfulness</b> &ndash;We go above and beyond for our guests, our teams and communities.</li></ul></div></div><div><div><p><br>
<br>
<b>The Role:</b><br>
Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.</p></div><div><p><br>
<br>
<b>What You&rsquo;ll Do:</b></p></div><div><ul><li>
Lead and develop Team Members and Special Ops Trainers</li><li>
Be responsible for the entire guest experience</li><li>
Develop Culinary Leads and uphold food safety &amp; quality standards</li><li>
Oversee food and beverage management, including inventory, ordering, and budget</li><li>
Put deliveries away, plus any additional duties assigned</li><li>
Ability to cross train across the restaurant to ensure rapid growth</li><li>
May stand for long periods of time and lift up to 50 pounds</li><li>
Assist with any additional duties assigned</li></ul></div></div><div><div><p><b>
Physical Requirements:</b></p></div><div><ul><li>
Must be able to bend and reach overhead often</li><li>
Must possess dexterity to handle tongs, pots/pans, and other equipment</li><li>
Must be comfortable working in temperatures ranging from hot to cold</li><li>
Must be comfortable working near open flames</li><li>
May be required to work in tight spaces</li><li>
Must maintain near constant communication with multiple people</li><li>
Close vision, distance vision, and peripheral vision is required</li><li>
Must be able to sit, squat and kneel occasionally</li><li>
Must be able to work in a constant state of alertness and safe manner</li><li>
May be required to occasionally work in outdoor weather conditions</li></ul></div></div><div><div><p><b>
B</b><b>enefits at CAVA?</b><br>
We&rsquo;ve got you covered. Here are just some of the benefits available to CAVA team members:</p></div></div><div><div><ul><li>
Competitive pay</li><li>
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!*</li><li>
401k enrollment with CAVA contribution*</li><li>
Paid sick leave, parental leave, and community service leave*</li><li>
FREE CAVA Meal for every shift worked</li><li>
The opportunity to be on the ground floor of a rapidly growing brand<br>
<br>
<ul><li><i>indicates eligible qualifying positions</i></li></ul></li></ul></div></div><div><div><p><br>
<br>
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.</p></div><p></p><div><p><br>
Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member</p></div></div></div><br>
INDFOH</div>

ElGouna Film Festival

<div><div><b>Position Overview:</b><br>
We are looking for a dynamic, personable, and highly organized <b>Guest Relations Liaison</b> to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Guest Experience &amp; Hospitality:</b></div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.<br>
<li>
</li></ul><div><b>
Coordination &amp; Liaison:</b></div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.<br>
<li>
</li></ul><div><b>
On-Site Festival Support:</b></div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.<br>
<li>
</li></ul><div><b>
Reporting &amp; Follow-Up:</b></div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival.<br>
<li>
</li></ul><div><b>
Qualifications &amp; Requirements:</b></div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture.<br>
<li>
</li></ul><div><b>
About El Gouna Film Festival:</b></div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div><br>
<b>
About Elgouna Film Festival:</b><p><br>
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</p></div>

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