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guest experience supervisor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25163040
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas". Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.
 
 
 Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Guest Experience Supervisor

<div>Additional Information 
Job Number25163040 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General. 
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

IHG Hotels & Resorts

<div>
 NULL
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Almajdouie

Housekeeping Attendant (Riyadh, Saudi Arabia) Summary: Housekeeping Attendant positions are open in Riyadh, Saudi Arabia. This role involves cleaning and maintaining various facilities to ensure hygiene and customer satisfaction. Candidates should have 1-2 years of relevant experience and demonstrate attention to detail and professionalism. Responsibilities: <ul> <li>Cleaning assigned areas and rooms</li> <li>Replacing linens</li> <li>Replenishing supplies and keeping common areas tidy</li> <li>Reporting maintenance issues while following safety protocols</li> </ul> Qualifications: <ul> <li>Good communication skills and friendly attitude</li> <li>Ability to work efficiently in a fast paced, multicultural environment</li> <li>Prior vocational training and proficiency in English are advantageous</li> </ul> Housekeeping Order Taker (Riyadh) Summary: Seeking a proactive Housekeeping Order Taker in Riyadh to ensure smooth department operations. Handle communication, manage records, answer calls, coordinate lost & found, update files, and assist with guest requests efficiently. Ideal Candidate Profile: <ul> <li>Excellent organizational skills</li> <li>Strong communication and friendly attitude</li> <li>Thriving in a fast paced, multicultural environment while maintaining high standards of service</li> </ul> Housekeeping Supervisor (Riyadh) Summary: Seeking a Housekeeping Supervisor in Riyadh, Saudi Arabia to oversee cleaning operations, supervise staff, ensure quality standards, and handle guest requests. Responsibilities: <ul> <li>Assigning tasks and inspecting cleanliness</li> <li>Managing supplies and training team members</li> <li>Ensuring compliance with hotel standards</li> <li>Handling guest requests and maintaining high service quality</li> </ul> Qualifications: <ul> <li>Hospitality training and supervisory experience</li> <li>Strong communication skills</li> <li>Ability to work under pressure in a multicultural environment</li> <li>Proficiency in Opera system preferred (if applicable)</li> <li>Leadership, adaptability, and customer focused approach in a dynamic environment</li> </ul>

Executive Housekeeper Jobs in Riyadh

Noir KSA

*** PLEASE DO NOT APPLY IF YOU ARE CURRENTLY NOT IN SAUDI ARABIA ***Job Title: Fine Dining Restaurant SupervisorMonthly Salary: SAR 3,750 with FREE Duty Meal, Shared Accommodation and Transportation to and from work OR SAR 5,250 Full package / Live OutJob Summary: We are seeking an experienced and highly organized Service Supervisor to oversee the daily operations of our fine dining restaurant's service team. The Service Supervisor plays a crucial role in ensuring seamless service delivery, upholding impeccable standards, and maintaining a positive guest experience. The ideal candidate will have a strong background in fine dining, excellent leadership skills, and a passion for providing exceptional hospitality.Responsibilities :<ul><li>Supervise and manage the service team, ensuring adherence to service standards, proper etiquette, and efficient execution of tasks.</li><li>Manage daily service shifts, including assigning tasks, monitoring performance, and ensuring adequate staffing levels.</li><li>Interact with guests professionally and courteously, addressing inquiries, resolving concerns, and ensuring overall satisfaction.</li><li>Train and mentor new staff members, providing guidance on service standards, menu knowledge, and guest interaction.</li><li>Monitor service quality and ensure adherence to established standards, addressing any inconsistencies or issues promptly.</li><li>Oversee inventory levels for linens, silverware, glassware, and other service supplies, ensuring adequate stock and minimizing waste.</li><li>Facilitate effective communication between the service team and the kitchen staff to ensure smooth service flow.</li><li>Assist with scheduling, reporting, and other administrative tasks as needed.</li></ul>Qualifications:<ul><li>Presentable and well groomed</li><li>Can speak English well, and Arabic (preferred)</li><li>Minimum of 3 years of experience in a fine dining or upscale restaurant environment, with at least 1 year in a supervisory role.</li><li>Excellent leadership and communication skills, strong organizational and problem-solving abilities, ability to work under pressure and multitask, and a passion for providing exceptional service.</li><li>In-depth knowledge of fine dining etiquette, beverage pairings, food safety regulations, and restaurant operations.</li></ul>Job Types: Full-time, PermanentPay: From &#65020;3,750.00 per monthApplication Question(s):<ul><li>How many years of working in a fine dining set up do you have?</li><li>In which country are you currently located?</li><li>Which country passport do you have?</li><li>What is your age right now?</li><li>What is your height?</li><li>Have your read and confirm the job description and salary details that we mentioned for this role? Yes or No?</li></ul>

Restaurant Supervisor (Fine Dining Experienced)

Marriott Hotels Resorts

Description Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. Candidate Profile Education and Experience High school diploma or GED; 2 years experience in the event management food and beverage or related professional area. Core Work Activities <ul> <li>Supporting Management of Department Operations and Inventories: Manages departmental inventories and assets including par levels and maintenance of equipment.</li> <li>Conducts monthly department meetings with the Banquet captains and employees.</li> <li>Maintains attendance log for banquet employees.</li> <li>Maintains and enforces established sanitation levels.</li> <li>Adheres to and reinforces all standards policies and procedures (SOPs LSOPs etc.).</li> <li>Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.</li> <li>Orders supplies for the department (e.g. china glass silver buffet presentations props and other service equipment needs).</li> <li>Uses banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor.</li> <li>Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.</li> <li>Schedules banquet service staff to forecast and service standards while maximizing profits.</li> <li>Participating in and Leading Banquet Teams</li> <li>Attends and participates in all pertinent meetings.</li> <li>Leads shifts and actively participates in the servicing of events.</li> <li>Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine and overall event presentation.</li> </ul> Providing and Ensuring Exceptional Customer Service <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Strives to improve service performance.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li> </ul> Conducting Human Resources Activities <ul> <li>Interviews and hires Banquet captains and employees with appropriate skills.</li> <li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Observes service behaviors of employees and provides feedback to individuals.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Participates in the development and implementation of corrective action plans.</li> <li>Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.</li> </ul> Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law. Required Experience : Manager Key Skills Administrative Skills, Time Management, Leadership skills, Organizational Skill, Business Process Skill, Reservation Skills, Banqueting Skills, Banquet Operations, Communication, Relationship Management, Quality Management, Strategic Thinking Skills, Team Player Spirit, Marketing Skills, Problem Solving Skills Employment Type : Full-Time Department / Functional Area : Event Management Experience : years Vacancy : 1

Banquet Assistant Manager

Apparel Group

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
 
 
 Key Responsibilities
 
 
 People Management
 
 
 <ul>
 <li>
 Leads by example and demonstrates the importance of treating every team member and guest with respect
 </li>
 <li>
 Reacts immediately to issues requiring attention during the shift
 </li>
 <li>
 Provides ongoing, specific direction to team members
 </li>
 <li>
 Encourages an exciting and fun work environment while motivating team members to meet goals
 </li>
 <li>
 Trains, orientates and monitors new team members
 </li>
 <li>
 Reports to Store Manager on team member performance (positive or negative)
 </li>
 <li>
 Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management
 </li>
 <li>
 Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
 </li>
 <li>
 Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
 </li>
 <li>
 Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management
 </li>
 <li>
 Complies with and enforces all Tim Hortons operating standards
 </li>
 <li>
 Ensures that all product and packaging is properly merchandised and stocked
 </li>
 <li>
 Responsible for shift cash procedures
 </li>
 <li>
 Maintains operational efficiency through use of the work schedule
 </li>
 <li>
 Supervises team members to ensure primary and secondary duties are completed
 </li>
 <li>
 Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
 </li>
 <li>
 Keeps current on all new information (i.e., new product launched, promos and discount schemes)
 </li>
 <li>
 Assists the Store Manager in driving sales and transactions during their shift
 </li>
 <li>
 Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
 </li>
 <li>
 Escalates to immediate superior any issues and or problems Health &amp; Safety
 </li>
 <li>
 Knows, understands and follows safe work practices and procedures
 </li>
 <li>
 Uses or wears personal protective equipment or clothing as required
 </li>
 <li>
 Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
 </li>
 <li>
 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
 </li>
 <li>
 Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering
 </li>
 <li>
 Supervises and ensures that technical equipment in the stores are in working condition.
 </li>
 <li>
 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
 </li>
 <li>
 Receives payment by cash, credit cards, vouchers or automatic debits whenever required
 </li>
 <li>
 Issues receipts, refunds, or change to the customers correctly whenever required
 </li>
 <li>
 Maintains clean &amp; orderly checkout areas
 </li>
 </ul>
</div>

Supervisor

Explore 2536+ Guest experience supervisor in House Counsel Jobs In Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2536 guest experience supervisor jobs IN House Counsel Jobs In Riyadh Saudi Arabia

Guest Experience Supervisor

Guest Experience Supervisor

Guest Experience Supervisor

Executive Housekeeper Jobs in Riyadh

Restaurant Supervisor (Fine Dining Experienced)

Banquet Assistant Manager

Supervisor