guest experience expert

receptionist

sales supervisor

it supervisor

assistant sales manager

guest experience supervisor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Experience Supervisor
 
 
 
 Department:
 
 Guest Experience
 
 
 
 Reports to:
 
 Guest Experience Manager / Director of Rooms
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Experience Supervisor,
 
 you will be responsible for leading and overseeing the day-to-day operations of the Guest Experience team. This role ensures the delivery of exceptional service across all stages of the guest journey&mdash;from pre-arrival to post-departure&mdash;by supervising Guest Experience Officers, supporting personalized itinerary planning, coordinating with all relevant departments, and maintaining consistency in guest satisfaction, service standards, and operational execution.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Supervisor, you will need to:
 
 
 
 
 
 
 Team Supervision &amp; Leadership
 
 
 <ul>
 <li>
 Lead and support the Guest Experience Officers in all aspects of their responsibilities.
 </li>
 <li>
 Conduct regular team briefings and training to ensure service consistency.
 </li>
 <li>
 Monitor team performance, provide feedback, and support continuous improvement.
 </li>
 <li>
 Schedule and manage team shifts to maintain effective coverage.
 </li>
 </ul>
 
 
 Pre-Arrival &amp; Arrival Experience Oversight
 
 
 <ul>
 <li>
 Supervise the execution of pre-arrival communications and ensure guest profiles are complete.
 </li>
 <li>
 Review and confirm all room allocations, VIP arrangements, and welcome setups.
 </li>
 <li>
 Ensure all arrivals are met and greeted warmly, with personalized room orientations executed smoothly.
 </li>
 </ul>
 
 
 Guest Itinerary Management
 
 
 <ul>
 <li>
 Oversee the creation and execution of bespoke guest itineraries.
 </li>
 <li>
 Ensure coordination with spa, dining, dive center, recreation, and concierge teams is timely and accurate.
 </li>
 <li>
 Validate itinerary feasibility and ensure smooth handover to operations teams.
 </li>
 </ul>
 
 
 In-House Guest Experience Management
 
 
 <ul>
 <li>
 Monitor courtesy calls, guest check-ins, and mid-stay feedback.
 </li>
 <li>
 Intervene in escalated guest concerns or unresolved issues.
 </li>
 <li>
 Review and ensure timely response to guest requests and preferences.
 </li>
 <li>
 Audit and maintain high standards in guest data entry and CRM updates.
 </li>
 </ul>
 
 
 Guest Communications &amp; Personalization
 
 
 <ul>
 <li>
 Review and approve guest correspondence (emails, cards, calls).
 </li>
 <li>
 Support the coordination of in-house celebrations and special moments.
 </li>
 <li>
 Ensure service delivery is aligned with the property&rsquo;s luxury standards.
 </li>
 </ul>
 
 
 Post-Departure &amp; Feedback Management
 
 
 <ul>
 <li>
 Oversee post-stay communication, including thank-you notes and feedback surveys.
 </li>
 <li>
 Analyze guest feedback and suggest operational improvements.
 </li>
 <li>
 Maintain guest loyalty through thoughtful post-stay engagement
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Shift-based role with flexibility to work evenings, weekends, and holidays.
 </li>
 <li>
 Active guest interaction and team supervision required.
 </li>
 <li>
 Frequent coordination with cross-functional departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Guest Experience Design
 </li>
 <li>
 Communication &amp; Conflict Resolution
 </li>
 <li>
 Attention to Detail &amp; Accountability
 </li>
 <li>
 Service Personalization
 </li>
 <li>
 Operational Coordination &amp; Time Management
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>
 <div id='job-id'>Job Id: oFIYZ7Rchnnykl00H7MmQzIscVMk+P+u/PsSFeZPGjR3WJ4Pox+s7bgiYJEc6cd5gZ6lkOV/VgyTKr4wXcTM5uHiTUhr+zm4aA==</div>

Guest Experience Supervisor

Marriott International

<div>
 
 Additional Information
 
 Saudi National Only
 
 
 
 Job Number
 
 25119271
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas". Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.
 
 
 Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 Al unirte a la familia Sheraton, te convertir&aacute;s en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en m&aacute;s de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los hu&eacute;spedes mediante experiencias atractivas y un servicio atento. Si te gusta trabajar en equipo y ofrecer una experiencia significativa a los hu&eacute;spedes, te animamos a explorar tu pr&oacute;xima oportunidad de empleo con Sheraton. &Uacute;nete a nuestra misi&oacute;n de ser "El punto de encuentro del mundo". Al unirte a Sheraton Hotels &amp; Resorts, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>
 <div id='job-id'>Job Id: 7G9zRGUb8OK+ZstQb5/FJedekdBA+LXL11G3kEtZuwssN86emx5dlnrrTy5QadvOh/4Iv882o+w7Q09pWQfN0HTCHIJ2jHOdKwA6ImCyvAQq+Z4LSjeIRt+cwodG3gxK7d/+AmruOGJbKG7aG/NLf116j1TZgLVn3DwGR4y37jDVmYVRtQ6vUuuGrNUpHTn4p/NQui9FssNbm6by4QqUJ6DhcJYTMn1ejdSSTbAcXhcf</div>

<div>Additional InformationSaudi National Only 
Job Number25119271 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General. 
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
Al unirte a la familia Sheraton, te convertir&aacute;s en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en m&aacute;s de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los hu&eacute;spedes mediante experiencias atractivas y un servicio atento. Si te gusta trabajar en equipo y ofrecer una experiencia significativa a los hu&eacute;spedes, te animamos a explorar tu pr&oacute;xima oportunidad de empleo con Sheraton. &Uacute;nete a nuestra misi&oacute;n de ser &quot;El punto de encuentro del mundo&quot;. Al unirte a Sheraton Hotels &amp; Resorts, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div> <div id='job-id'>Job Id: rKMyisP8Ewmtea6damBcyyJfBtYqQKfUtnVv82YjQXrWWK5v8MM5GDYZ+y0/hH93Z63w6LtasCAoDxzJYOabr5UYc39eJr4pNvxFzV1lqWvfbdMU/x6ehKgcD15hR1CBm1RNMPmA69IwFHnocvsD5ifVJjZIBjkQ/3jPdoCiEzBJSBsm1Ec7ZyWTvYyVc9Npx5ukKe6PgwSWV8W0X+B/JJXxjJgqlrcOKsW3</div>

Saudi Entertainment Ventures | SEVEN

<div>
 
 
 Job Purpose-
 
 
 
 The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN&rsquo;s standards and policies.
 
 
 
 Functional Accountabilities-
 
 
 
 
 Staff Supervision and Management:
 
 
 <ul>
 <li>
 Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN&rsquo;s standards.
 </li>
 <li>
 Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
 </li>
 <li>
 Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.
 </li>
 </ul>
 
 
 Operational Oversight:
 
 
 <ul>
 <li>
 Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
 </li>
 <li>
 Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
 </li>
 <li>
 Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
 </li>
 </ul>
 
 
 Guest Service Excellence:
 
 
 <ul>
 <li>
 Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience.
 </li>
 <li>
 Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
 </li>
 <li>
 Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests.
 </li>
 </ul>
 
 
 Safety and Compliance:
 
 
 <ul>
 <li>
 Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN&rsquo;s safety standards and procedures.
 </li>
 <li>
 Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
 </li>
 <li>
 Ensure that all shift activities comply with local regulations and SEVEN&rsquo;s internal policies.
 </li>
 </ul>
 
 
 Reporting and Documentation:
 
 
 <ul>
 <li>
 Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
 </li>
 <li>
 Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
 </li>
 <li>
 Ensure that all documentation is completed accurately and submitted in a timely manner..
 </li>
 </ul>
 
 
 Guest Experience:
 
 
 <ul>
 <li>
 Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit.
 </li>
 <li>
 Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.
 </li>
 <li>
 Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service.
 </li>
 </ul>
 
 
 Service Level Standards:
 
 
 
 Adheres to SLS
 
 
 
 KNOWLEDGE &amp; EXPERIENCE -
 
 
 
 
 Minimum Qualifications:
 
 
 
 High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
 
 
 
 Professional Certifications:
 
 
 
 Certification in Hospitality Management or a related field is a plus.
 
 
 
 Required Experience:
 
 
 <ul>
 <li>
 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
 </li>
 <li>
 Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
 </li>
 <li>
 A proven track record of delivering excellent guest service and managing guest interactions effectively.
 </li>
 </ul>
 
 
 Physical Requirements:
 
 
 
 Ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.
 
 
 
</div>
 <div id='job-id'>Job Id: ISX5o/pUoXmn9bxdCvzfMPeJkKsSep/3NSdGR8fNQTEzVQgBl6t0YszkkiroWy43H8swhdp7fVwuexP5EnZqt/E10/RRSU7TpA==</div>

Entertainment operation- Shift supervisor- Madinah

muvi Cinemas

<div>
 
 
 Job Title:
 
 Customer Service Supervisor
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Company:
 
 Muvi Cinemas
 
 
 
 Position Summary:
 
 
 
 The
 
 Customer Service Supervisor
 
 plays a key role in leading the front-of-house team and ensuring an exceptional guest experience at Muvi Cinemas. This role involves supervising customer-facing staff, resolving escalated issues, ensuring service excellence, and maintaining operational standards during showtimes and daily cinema operations.
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Experience Management
 
 
 <ul>
 <li>
 Supervise daily customer service operations, including box office, ushering, and concession areas.
 </li>
 <li>
 Ensure all guests receive timely, friendly, and efficient service.
 </li>
 <li>
 Address customer complaints and escalate unresolved issues to the Duty or Cinema Manager.
 </li>
 <li>
 Support the implementation of Muvi&rsquo;s service standards and guest engagement strategies.
 </li>
 </ul>
 
 
 Team Supervision &amp; Development
 
 
 <ul>
 <li>
 Train, schedule, and coach CS team members to deliver consistent performance.
 </li>
 <li>
 Conduct daily team briefings and monitor on-floor behavior and appearance.
 </li>
 <li>
 Support new employee onboarding and ensure adherence to grooming and service standards.
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist in managing POS systems, ticketing, and cash handling processes.
 </li>
 <li>
 Monitor queues, lobby areas, and auditoriums to ensure smooth guest flow and readiness.
 </li>
 <li>
 Coordinate closely with other departments (F&amp;B, maintenance, security) for service continuity.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure staff comply with cinema SOPs, safety guidelines, and health regulations.
 </li>
 <li>
 Support emergency response procedures and customer evacuation protocols if required.
 </li>
 <li>
 Report any safety concerns or customer incidents to management.
 </li>
 </ul>
 
 
 Reporting &amp; Feedback
 
 
 <ul>
 <li>
 Prepare shift summaries, incident reports, and guest feedback logs.
 </li>
 <li>
 Recommend process improvements based on observed service gaps or guest input.
 </li>
 <li>
 Support special events, premieres, or high-traffic days with advanced planning and team coordination.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Diploma or Bachelor's degree in Business, Hospitality, or related field preferred.
 </li>
 <li>
 2&ndash;4 years of experience in customer service, preferably in retail, hospitality, or entertainment sectors.
 </li>
 <li>
 Prior experience in a supervisory or shift leader role is essential.
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving skills.
 </li>
 <li>
 Proficiency in POS systems and Microsoft Office.
 </li>
 <li>
 Willingness to work shifts, weekends, and holidays.
 </li>
 <li>
 Fluency in Arabic and English is preferred.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 6K+LjOj/IbsskyLq1lj8aJlVpWoQJ3RgvBwrmXwHRAIVuNlE5r37BnJwQ3yQFhEx8UOaSBcvu3oRZI11F2aeKorSisCaKlhg8A==</div>

Customer Service Supervisor

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Front Office Supervisor
 
 
 
 Department:
 
 Front Office
 
 
 
 Reports to:
 
 Front Office Manager / Assistant Front Office Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Front Office Supervisor
 
 , you be responsible for ensuring the smooth and efficient operation of the Front Desk during all shifts. The role focuses primarily on overseeing check-in and check-out procedures, billing accuracy, daily reporting, and the updating of guest profiles and preferences. This position supports the front office team by ensuring that all standards of service excellence are maintained, while also acting as a key point of contact for guests to deliver a seamless and personalized guest experience.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:
 
 
 
 
 
 
 Guest Services &amp; Operations
 
 
 <ul>
 <li>
 Supervise daily operations of the front desk, ensuring efficient and smooth check-in and check-out procedures.
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 Ensure that all guests are welcomed in a warm, professional, and personalized manner.
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 Monitor guest queues and staff performance to maintain service excellence.
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 Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
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 Ensure guest preferences and profiles are regularly updated and accurately maintained in the system.
 </li>
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 Work closely with other departments to ensure guest expectations are met and exceeded.
 </li>
 </ul>
 
 
 Billing &amp; Financial Transactions
 
 
 <ul>
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 Review and approve all billing processes and transactions for accuracy and completeness.
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 Ensure all guest folios are up to date and finalized upon departure.
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 Manage disputed charges and adjustments according to hotel policy.
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 Support the team in cash handling and audit compliance.
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 Collaborate with the finance team for daily revenue reconciliation.
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 </ul>
 
 
 Reporting &amp; Audits
 
 
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 Generate and review daily reports including occupancy, arrivals/departures, room discrepancies, no-shows, and revenue summaries.
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 Conduct end-of-shift audits to ensure proper handover and record-keeping.
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 Assist in preparing operational and performance reports as required by management.
 </li>
 </ul>
 
 
 Team Supervision &amp; Training
 
 
 <ul>
 <li>
 Provide on-the-job coaching, guidance, and training to front office agents.
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 Monitor team performance and adherence to standard operating procedures (SOPs).
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 Prepare daily task allocations and ensure appropriate staffing levels.
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 Lead by example in delivering outstanding guest service.
 </li>
 </ul>
 
 
 System &amp; Profile Management
 
 
 <ul>
 <li>
 Work closely with other team members and departments to ensure guest satisfaction.
 </li>
 <li>
 Maintain accurate guest data and profiles, including preferences, special requests, and feedback.
 </li>
 <li>
 Support initiatives to enhance personalization of guest services through data accuracy.
 </li>
 <li>
 Ensure proper use of PMS (Property Management System) and other front office software
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 </ul>
 
 
 Working Conditions:
 
 
 <ul>
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 Will be required to work shifts, weekends, and public holidays.
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 Standing for extended periods during shift hours.
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 Interacting regularly with guests and hotel departments.
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 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Focus &amp; Service Excellence
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 Accuracy &amp; Attention to Detail
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 Leadership &amp; Team Development
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 Decision Making &amp; Problem Solving
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 Professionalism &amp; Accountability
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 <li>
 Data Handling &amp; Confidentiality
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
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 Competitive compensation package.
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 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
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 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
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 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>
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Front Office Supervisor

Fairmont Hotels & Resorts

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a dedicated and experienced Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our luxury hotel.<ul><li>
Oversee and coordinate daily housekeeping operations, ensuring efficient and timely completion of tasks</li><li>
Lead, train, and motivate a team of housekeeping staff to deliver exceptional service</li><li>
Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards</li><li>
Manage inventory of cleaning supplies and equipment, ensuring proper stock levels and budget adherence</li><li>
Implement and enforce health and safety protocols in accordance with hotel policies and local regulations</li><li>
Address and resolve guest concerns promptly and professionally</li><li>
Collaborate with other departments to ensure seamless hotel operations</li><li>
Develop and maintain cleaning schedules and rotation plans</li><li>
Participate in the recruitment and performance evaluation of housekeeping staff</li><li>
Stay updated on industry trends and implement best practices in housekeeping operations</li></ul> 

Qualifications 
<ul><li>
Proven experience in housekeeping supervision or management, preferably in a luxury hotel setting</li><li>
Strong leadership skills with the ability to motivate and guide a diverse team</li><li>
Excellent attention to detail and commitment to maintaining high cleanliness standards</li><li>
Superior time management and organizational skills</li><li>
Exceptional communication abilities, both verbal and written</li><li>
Proficiency in problem-solving and decision-making</li><li>
In-depth knowledge of cleaning techniques, products, and equipment</li><li>
Familiarity with luxury hospitality standards and guest service expectations</li><li>
Understanding of health and safety regulations in the hospitality industry</li><li>
High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred</li><li>
Relevant hospitality certifications (e.g., AHLEI Certified Hospitality Housekeeping Executive) are a plus</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Physical stamina to perform tasks that may involve standing, walking, and lifting throughout the day</li><li>
Proficiency in English; knowledge of Arabic or other languages is an advantage</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div> <div id='job-id'>Job Id: f5UPLyxYGhCZoMTSACLJTlUeSpd6TNCpNDFhqJeXNhbmEbCyYhvPus5/PzF0Qb1G/AVz6eYpom9fz1sgB5RbO/pLoSX7k+hU0Bf+sHr773yJ0N+h/3dDww3IwVQ/tFQzXwZ5nS6UmXJvezoWniowVR+1q2FzOurTlc+TyOGMkXV0kP+s</div>

Housekeeping Supervisor - Fairmont the Red Sea

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