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guest experience supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25125999<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br>
<div></div>
APTITUDES DESEABLES<br>
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.<br>
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.<br>
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.<br>
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div><br>
<div></div>
<div></div><i>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.</i>
<p></p><p>Con m&aacute;s de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiencias tan excepcionales que el hu&eacute;sped recuerda durante mucho tiempo, incluso cuando ya se ha ido. Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen &eacute;xito cuando est&aacute;n empoderados para ser creativos, amables y compasivos.<br>
</p><div>
<br>
Todos los d&iacute;as, establecemos los est&aacute;ndares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los hu&eacute;spedes.</div><div>
<br>
Tu funci&oacute;n ser&aacute; asegurarte de que los &ldquo;est&aacute;ndares de oro&rdquo; de The Ritz-Carlton se cumplan con amabilidad y atenci&oacute;n todos los d&iacute;as. Los est&aacute;ndares de oro son la base de The Ritz-Carlton, lo que nos gu&iacute;a para que cada d&iacute;a sea mejor que el anterior. Gracias a esta base y la creencia de que nuestra cultura conduce al &eacute;xito, The Ritz Carlton se ha ganado la reputaci&oacute;n de marca mundial l&iacute;der en el sector hotelero de lujo. Como parte del equipo, aprender&aacute;s y pondr&aacute;s en pr&aacute;ctica los est&aacute;ndares de oro, como la promesa del empleado, el credo y los valores de servicio. Adem&aacute;s, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.</div><div>
<br>
Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International. <b>Estar&aacute;s</b> donde puedes llevar a cabo tu mejor trabajo, <b>comenzar&aacute;s</b> a cumplir tu prop&oacute;sito, <b>formar&aacute;s parte</b> de un incre&iacute;ble equipo mundial y <b>te convertir&aacute;s</b> en tu mejor versi&oacute;n.</div></div></div><p></p><br /> <div id='job-id'>Job Id: IhqCOXXasK8Ey9IJOB4xkw+/UCoIVpvQVjjLknJK3nTjoOxyjC7w3PXwJIEIkpYH4LQh0u5M3thaed6mqz1GfSD782oH5flNovTlNHM96lshn59bzTneR+3hqVu1TC2uNg2eTGxrjklPc3ZJFalp2kfV/O873A6fVMx2Dhkx4b/rdzn0poM8DW6blq7ZWc8DZyKWhs7/VSxEWiAuxNyS8K5fEE0=</div>

Guest Experience Supervisor

<div><b>Additional Information</b><br>
<b>Job Number</b>25131038<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br>
<div></div>
APTITUDES DESEABLES<br>
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.<br>
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.<br>
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.<br>
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div><br>
<div></div>
<div></div><i>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.</i>
<p></p><p>St. Regis Hotels &amp; Resorts, combinando el glamour atemporal con un esp&iacute;ritu de vanguardia, se compromete a brindar experiencias exquisitas en m&aacute;s de 50 hoteles y resorts de lujo en las mejores ubicaciones de todo el mundo. Comenzando con el debut del hotel St. Regis en Nueva York con John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nivel de servicio incondicional que se adelante a las necesidades de los hu&eacute;spedes, ofrecido a la perfecci&oacute;n por un equipo de amables anfitriones que combinan la sofisticaci&oacute;n cl&aacute;sica con la sensibilidad moderna, as&iacute; como el servicio de mayordomo exclusivo. Te invitamos a consultar las oportunidades de empleo en St. Regis. Al unirte a St. Regis, te unes a una cartera de marcas con Marriott International. <b>Estar&aacute;s</b> donde puedes llevar a cabo tu mejor trabajo, <b>comenzar&aacute;s</b> a cumplir tu prop&oacute;sito, <b>formar&aacute;s parte</b> de un incre&iacute;ble equipo mundial y <b>te convertir&aacute;s</b> en tu mejor versi&oacute;n.</p></div></div><br /> <div id='job-id'>Job Id: aKSsPBGspYfqcuR/aLPWmzAAyQmj8asrHBzchQHYhZ7QjTPX8uSIp7zjxLb3EuCEWGJI8OxVmIHRT4ZVrOcbQ29wKBdU14kCk5v4ZorR/lRe5EhxdLOzR812s0Fo6PJiWNobGzi1Zj+uSffWnoyPnvDVKYbNkpXrA+EwXydjPny25CvTheuA227g0B1YuHukEVCKXgq5oXFIYzKJ8kNH16c=</div>

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25125999
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <em>
  شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
  <br/>
  <br/>
 </em>
 في أكثر من 100 فندق حائز على جوائز في جميع أنحاء العالم، يخلق فندق ريتز كارلتون للسيدات والرجال تجارب استثنائية للغاية لدرجة أنه بعد فترة طويلة من إقامة الضيف معنا، تبقى التجربة معه. من خلال جذب أفضل محترفي الضيافة في العالم الذين يرسمون ذكريات تدوم مدى الحياة، نعتقد أن الجميع ينجحون عندما يتم تمكينهم من أن يكونوا مبدعين ومفكرين ومتعاطفين.
 <br/>
 <br/>
 كل يوم، نضع معايير الخدمة الفاخرة النادرة والخاصة في جميع أنحاء العالم ونفخر بأنفسنا لتقديم التميز في رعاية وراحة ضيوفنا.
 <br/>
 <br/>
 سيكون دورك هو ضمان تقديم "المعايير الذهبية" لفندق الريتز كارلتون بلطف وعناية كل يوم. المعايير الذهبية هي أساس فندق الريتز كارلتون وهي ما يرشدنا كل يوم لنكون أفضل من اليوم التالي. هذا هو الأساس وإيماننا بأن ثقافتنا هي الدافع وراء النجاح الذي من خلاله اكتسب فندق الريتز كارلتون سمعة باعتباره علامة تجارية عالمية رائدة في مجال الضيافة الفاخرة. كجزء من فريقنا، ستتعلم وتجسد المعايير الذهبية، مثل وعد الموظف والعقيدة وقيم الخدمة الخاصة بنا. ووعدنا لك هو أننا نقدم الفرصة لتكون فخورًا بالعمل الذي تقوم به ومع من تعمل معه.
 <br/>
 <br/>
 عند الانضمام إلى فندق الريتز كارلتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 <strong>
  كن
 </strong>
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 <strong>
  وابدأ
 </strong>
 هدفك،
 <strong>
  وانتمي
 </strong>
 إلى فريق عالمي مذهل،
 <strong>
  لتصبح
 </strong>
 أفضل نسخة منك.
</div>
<br /> <div id='job-id'>Job Id: 9JWmFEh7TFV4hxQHAvf1Wxf43J2JlLUjGZwnLTdqAUrGW9miSHfjtKwoayS051Z1X9Rj7g9B1XT5D2QoPYhcgN3JQrzGIkDDdVgFOwHkhIdDL+z5S1uJr77Zw3HfZVqn4KDSS00lrC/BB103KLeEMqHlqu+TYXysYvv1HLPyfqzZeynibzUpj52YLdSh3bbZAhm+Ca4UweMEa4hbMPe9oIyC8bXOUO+QERA=</div>

<div><b>Additional Information</b><br>
<b>Job Number</b>25131106<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.</p><p><br>
</p><p>Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div><br /> <div id='job-id'>Job Id: klx6I3o11tZtG6yifo0yWqYy1m5m6LjlhUQbFWkUPgBpUghffvXfi2Dgz71eUp2AfiJd5j72/jQrlmwvscFPhXYWVRlt8P04gFWUk2VCC6OvfuBGXutaC3VMKaCzkhvt8x/IDs0N6JHu2bcJO5MT9kFwmkBCOI/QhXQGmtRbTwnVgKGW0M/jNpuIJ7Gb1M2LC8KraBAB2AIuDL0nKNKvGrg0KeMQRaZRufDyA6IZ</div>

Guest Experience Supervisor (AYS Supervisor)

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Supervisor to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Services Supervisor will meet and exceed guest expectations by providing effi-cient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Supervisor will run the daily operations of the reception desk. The Guest Services Supervisor will assist the Front Office Management team in running daily shifts when needed. The Guest Services Supervisor reports to the Assistant Front Office Manager.</p><p></p><p><b>
As Guest Services Supervisor, you will be responsible for the following duties</b></p><ul>
<li>
Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.</li>
<li>Provide direction and support to all FO colleagues at any time, particularly during the operational hours.</li>
<li>Support the Assistant Manager - Front Office when required to train colleagues in accordance with the applicable standards and policies.</li>
<li>Follow the duty schedule and assure all tasks are completed at all times in a timely manner.</li>
<li>Assure the back and front of house areas of the Reception are clean and tidy at all times.</li>
<li>Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant Manager - Front Office</li>
<li>Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.</li>
<li>Ensure that Mandarin Oriental, Doha&rsquo;s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li>
</ul><p></p><p><b>
As Guest Services Supervisor, we expect from you</b></p><ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><br /> <div id='job-id'>Job Id: PXlr8+KCG19yOsJSj9mzj75GabFnX9pJ4J1hnjwHo2cvx6Ky+T9k47rfOufdo89zJejgqyfjOD4DuQ76pdv84Rkk2fieZ359PB+ThpTcO7Plb56XYhGfPcB5+OcpiYxCaFCNqz1Rpbthgss2kyRGf/UPUkDRRO5A5hZ9Nw==</div>

Guest Services - Supervisor

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Services Supervisor to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
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 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Services Supervisor will meet and exceed guest expectations by providing effi-cient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Supervisor will run the daily operations of the reception desk. The Guest Services Supervisor will assist the Front Office Management team in running daily shifts when needed. The Guest Services Supervisor reports to the Assistant Front Office Manager.
 <br/>
 <br/>
 <strong>
  As Guest Services Supervisor, you will be responsible for the following duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
  </li>
  <li>
   Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
  </li>
  <li>
   Support the Assistant Manager - Front Office when required to train colleagues in accordance with the applicable standards and policies.
  </li>
  <li>
   Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
  </li>
  <li>
   Assure the back and front of house areas of the Reception are clean and tidy at all times.
  </li>
  <li>
   Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant Manager - Front Office
  </li>
  <li>
   Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
  </li>
  <li>
   Ensure that Mandarin Oriental, Doha&rsquo;s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Guest Services Supervisor, we expect from you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 year of experience working in a 5-star hotel environment
  </li>
  <li>
   A minimum of 1 years of Front Office experience
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage
  </li>
  <li>
   Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
  </li>
  <li>
   Effective verbal and written communication skills in English. Arabic is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
  <li>
   A competitive salary and benefits packages
  </li>
  <li>
   Transportation and Housing provided
  </li>
  <li>
   Relocation and Vacation Tickets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>
<br /> <div id='job-id'>Job Id: tsYydOY8vZLbmDEMl2IGSERCCHNkSlsbGmsN1gluj3FFZ5dHYB03qj4UUimaXgwhwMUEPH3YEepYgtyA6Eg1PD+t5WCXSC3qH8gEYRZiQu3bETcm4loUIS+y4f7wLig2UvH12253xjXnG0DkZUHg61O4z6W9sxc+1LrwvqH8GDAk5VCEmiVI6k8Y9FyoMOhQmhWCk13VFwAJOAQ0HfI5OQ==</div>

Hilton

<div><p>Guest Relation Supervisor (Membership Club) - Waldorf Astoria Doha Lusail</p><p>
A Guest Relation Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><p><b><br>
What will I be doing?</b></p><p>
</p><p>As Guest Relation Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relation Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><p>
</p><p></p><ul><li>Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings and Executive Lounge Meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
Guest Relation Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p>
</p><p></p><ul><li>An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high levels of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a customer service function or in a similar role</li><li>
A passion for delivering an exceptional level of Guest service</li><li>
High level of IT proficiency</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
</p><p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel </b>discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p><br /> <div id='job-id'>Job Id: X7gHvYHeMuPCbMmW+n0KjNfrvf0mtYJVhPE25M/Nd9nGXSo2XrnVngx2cfQi9Ea5l1GEzQBhtsWxRCOYMMSLvG8YSE1ZIHrJAfM1/vWXI6Nw1mgHjiyZED2qTGeKebw7lffkzY6wkHScUHopKo4/rLsNJ9YTLuvL3qCoLUd3hg0+5ehN2jURWQS3wdc=</div>

Guest Relation Supervisor (Membership Club) - Waldorf Astoria Doha Lusail

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Guest Relation Supervisor (Membership Club) - Waldorf Astoria Doha Lusail