guest house manager

Etudesign

<p><b>Job Description: House Manager cum</b> <b>Governess </b>( Female only).</p><ul><li>A <b>House Manager cum Governess</b> is responsible for managing both the operations of a private residence and the personal and professional tasks of the employer. This dual role requires exceptional organizational skills, discretion, and the ability to multitask efficiently. It is strictly <b>Live - in Position. </b>Due to <b>Religious &amp; cultural </b>reasons this position is <b>Female applicants only </b></li><li>Key Responsibilities:</li></ul><p><b>House Management Duties:</b></p><ul><li>Supervise and coordinate domestic staff (housekeepers, drivers, gardeners, etc.)</li><li>Oversee daily household operations, ensuring cleanliness, order, and security</li><li>Handle household budgeting, expenses, and bill payments</li><li>Manage inventory of household supplies and coordinate procurement</li><li>Liaise with contractors, vendors, and service providers for maintenance and repairs</li><li>Organize and supervise events or gatherings at the residence</li></ul><p><b>Governess Duties:</b></p><ul><li>Manage the employer&rsquo;s calendar, appointments, and reminders</li><li>Coordinate travel arrangements, including supervisionof packing and pre journey needs.</li><li>Handle personal errands such as shopping, and reservations</li><li>Prepare reports, correspondence, or presentations as needed</li><li>Maintain confidential files and personal documents</li><li>Act as a liaison between the employer and staff members</li></ul><p>Requirements:</p><ul><li>Proven experience as a House Manager, PA, or in a similar role</li><li>Excellent organizational and time-management skills</li><li>Strong communication and interpersonal abilities</li><li>High level of discretion, professionalism, and trustworthiness</li><li>Tech-savvy and proficient with office and scheduling tools</li><li>Ability to handle multiple tasks efficiently and independently</li><li>Excellent command of English; Arabic is a plus.</li><li>Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>UAE driving license is a plus.</li><li><b>Job Type: Full-time (Live -in)</b></li></ul><p>You can forward your CV to hiring manager's Fattaneh@etudesign.com</p><p>Job Type: Full-time</p><p>Pay: From AED5,000.00 per month</p><p>Application Deadline: 25/09/2025</p>

House Manager

DAMAC Hotels & Resorts

<div>
 <p>
  At DAMAC Hotels &amp; Resorts, we create a unique living experience for our guests to be able to experience our proposition &ldquo;There&rsquo;s no place like Maison&rdquo;.
 </p>
 <p>
  As Damacian, our employees are empowered to create special memories for our guests by keeping a sharp eye out, capturing every opportunity and moment where we can connect, understand, add value, and create memories for them.
 </p>
 <p>
  We are inviting candidates who are able to drive energy into the company along with the ability to 'think outside of the box" for the role of Maison Host.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries.
 </p>
 <p>
  Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavour to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery.
 </p>
 <p>
  Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  </li>
  <li>
   Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
  </li>
  <li>
   File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
  </li>
  <li>
   Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
  </li>
  <li>
   Attend the daily shift briefings and monthly communication meetings
  </li>
  <li>
   Identify and anticipate guest&rsquo;s needs and assist in any possible way
  </li>
  <li>
   Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
  </li>
  <li>
   Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
  </li>
  <li>
   Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  </li>
  <li>
   Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
  </li>
  <li>
   Close the individual cashier audit at the end of each shift, ensuring that all details balance
  </li>
  <li>
   Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
  </li>
  <li>
   Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
  </li>
  <li>
   Perform any related duties and special projects as requested by Management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experiences:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum of 2 years&rsquo; experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
  </li>
  <li>
   Bachelor Degree or equivalent
  </li>
  <li>
   High level of verbal and written English and Arabic
  </li>
  <li>
   Knowledge of Microsoft Office applications and knowledge of OPERA PMS.
  </li>
 </ul>
 <p>
 </p>
</div>


Maison Host - Aykon City

Zed Living

<div>
 <p>
  We are looking for a strategic and results-driven Head of Holiday Homes to lead and optimize the operations of our growing portfolio of holiday homes. This role is pivotal in ensuring exceptional guest experiences while driving operational efficiency, cost-effectiveness, and long-term scalability.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the overall management and operations of holiday homes, ensuring they are in excellent condition, fully equipped, and ready for guest occupancy.
  </li>
  <li>
   Develop and implement procedures to maintain cleanliness, safety, and security across all properties.
  </li>
  <li>
   Develop and implement pricing strategies to optimize occupancy and maximize revenue (e.g., dynamic pricing, seasonal promotions).
  </li>
  <li>
   Stay updated on market trends to identify growth opportunities, optimize pricing, and maintain competitive positioning.
  </li>
  <li>
   Conduct meetings with potential property owners to secure management contracts, prepare revenue forecasts, and present business proposals.
  </li>
  <li>
   Identify and acquire new properties that align with market demand and owner requirements.
  </li>
  <li>
   Oversee the onboarding process of new properties on online travel agencies (OTAs) and integrate them into the Property Management System (PMS).
  </li>
  <li>
   Conduct deep-dive analysis of listings to improve search algorithm performance, online visibility, and booking conversion rates.
  </li>
  <li>
   Develop and implement marketing strategies to promote holiday homes through both digital and offline channels.
  </li>
  <li>
   Ensure exceptional guest experiences by overseeing customer service standards and addressing inquiries, concerns, and requests promptly and professionally.
  </li>
  <li>
   Establish work schedules, assign tasks, and monitor staff performance to maintain high productivity and adherence to quality standards.
  </li>
  <li>
   Oversee inventory levels of supplies, amenities, and equipment, maintaining accurate records and conducting audits to ensure stock availability.
  </li>
  <li>
   Implement and enforce policies to maintain a safe and secure environment for guests, staff, and property assets
  </li>
  <li>
   Manage the application of move-in permits, short-stay approvals, and coordination with building management and utility providers for new properties (Gas, Internet, DEWA, Chiller).
  </li>
  <li>
   Maintain updated reservation reports, track inward and outward payments, and prepare accurate monthly statements for property owners.
  </li>
  <li>
   Utilize platforms such as Property Finder and Bayut to market properties effectively.
  </li>
  <li>
   Prepare periodic operational and financial reports for senior management and property owners, highlighting performance insights and improvement opportunities.
  </li>
  <li>
   Ensure compliance with Dubai Department of Economy and Tourism (DET) requirements, including unit permit applications, renewals, and related documentation.
  </li>
  <li>
   Ensure timely auditing of invoices and follow up on payments in line with agreed payment schedules.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Masters/bachelor&rsquo;s degree in hospitality management, Business Administration, or a related field (or equivalent experience).
  </li>
  <li>
   Minimum 4-5 years of proven experience in managing the entire operations of holiday homes in UAE with main focus in revenue management (mandatory)
  </li>
  <li>
   Strong leadership and management skills, with the ability to motivate and inspire a team.
  </li>
  <li>
   Strong knowledge of financial management, budgeting, and record-keeping to handle rental income, expenses, and financial reports.
  </li>
  <li>
   Excellent verbal and written communication skills to effectively interact with property owners, guests, and service providers.
  </li>
 </ul>
</div>


Head of Holiday Homes

Zed Capital Real Estate

<p>We are looking for a strategic and results-driven Head of Holiday Homes to lead and optimize the operations of our growing portfolio of holiday homes. This role is pivotal in ensuring exceptional guest experiences while driving operational efficiency, cost-effectiveness, and long-term scalability.</p><p><b>Job Responsibilities:</b></p><ul><li>Oversee the overall management and operations of holiday homes, ensuring they are in excellent condition, fully equipped, and ready for guest occupancy.</li><li>Develop and implement procedures to maintain cleanliness, safety, and security across all properties.</li><li>Develop and implement pricing strategies to optimize occupancy and maximize revenue (e.g., dynamic pricing, seasonal promotions).</li><li>Stay updated on market trends to identify growth opportunities, optimize pricing, and maintain competitive positioning.</li><li>Conduct meetings with potential property owners to secure management contracts, prepare revenue forecasts, and present business proposals.</li><li>Identify and acquire new properties that align with market demand and owner requirements.</li><li>Oversee the onboarding process of new properties on online travel agencies (OTAs) and integrate them into the Property Management System (PMS).</li><li>Conduct deep-dive analysis of listings to improve search algorithm performance, online visibility, and booking conversion rates.</li><li>Develop and implement marketing strategies to promote holiday homes through both digital and offline channels.</li><li>Ensure exceptional guest experiences by overseeing customer service standards and addressing inquiries, concerns, and requests promptly and professionally.</li><li>Establish work schedules, assign tasks, and monitor staff performance to maintain high productivity and adherence to quality standards.</li><li>Oversee inventory levels of supplies, amenities, and equipment, maintaining accurate records and conducting audits to ensure stock availability.</li><li>Implement and enforce policies to maintain a safe and secure environment for guests, staff, and property assets</li><li>Manage the application of move-in permits, short-stay approvals, and coordination with building management and utility providers for new properties (Gas, Internet, DEWA, Chiller).</li><li>Maintain updated reservation reports, track inward and outward payments, and prepare accurate monthly statements for property owners.</li><li>Utilize platforms such as Property Finder and Bayut to market properties effectively.</li><li>Prepare periodic operational and financial reports for senior management and property owners, highlighting performance insights and improvement opportunities.</li><li>Ensure compliance with Dubai Department of Economy and Tourism (DET) requirements, including unit permit applications, renewals, and related documentation.</li><li>Ensure timely auditing of invoices and follow up on payments in line with agreed payment schedules.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Masters/bachelor&rsquo;s degree in hospitality management, Business Administration, or a related field (or equivalent experience).</li><li><b>Minimum 4-5 years of proven experience in managing the entire operations of holiday homes in UAE with main focus in revenue management (mandatory)</b></li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong knowledge of financial management, budgeting, and record-keeping to handle rental income, expenses, and financial reports.</li><li>Excellent verbal and written communication skills to effectively interact with property owners, guests, and service providers.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>managing operations of holiday homes: 5 years (Required)</li></ul>

Grand Hyatt Al Khobar Hotel And Residences

<div>
 <p>
  <strong>
   Description
  </strong>
 </p>
 <p>
  To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.
 </p>
</div>


Housekeeping Manager

Hilton

<div><p>Stewarding Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)</p><p>
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.</p><p>
A Stewarding Manager trains, supports, and motivates the Back of House Team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Stewarding Manager, you are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Team Member experience. A Stewarding Manager will also be required to manage cleaning schedules, observe COSHH and Hilton Hotel Health and Safety Manual guidelines, and ensure that machinery is operated properly, efficiently, and is moved, stored, and available when needed. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Run the Back of House Department efficiently and to consistent high standards</li><li>
Manage, train and develop the Back of House team</li><li>
Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed</li><li>
Ensure the flow and supply of operating equipment's meets bar, banqueting and restaurant requirements</li><li>
Oversee the cleanliness of all food and beverage outlets and the Team Restaurant</li><li>
Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and local legal requirements</li><li>
Identify and develop new revenue opportunities</li><li>
Work with the banqueting functions to ensure the accurate and timely preparation of individual plates/orders</li><li>
Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements</li><li>
Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager</li><li>
Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual</li><li>
Assist in the location, movement and storage of operational equipment</li><li>
Assist in the stock take of equipment and other items as required</li><li>
Work with all departments to ensure items that are required for service are available when needed</li><li>
Ensure team members adhere to all Health and Safety and Hygiene Regulations</li><li>
Carry out any other reasonable task set by the Hotel's Management</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Stewarding Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>
Good organisational and planning skills</li><li>
Good communication skills</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li><li>
Flexibility to respond to a range of various work situations</li><li>
A passion for building excellent relationships with colleagues</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
A high school certificate or equivalent and any other related qualifications</li><li>
Previous experience in supervisory role</li><li>
Experience in hotel / leisure industry</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Stewarding Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Support the Director of Front of House to manage the operation of the Guest Experience teams &amp; wider Front of House. To ensure the implementation of Rosewood Doha&rsquo;s policies and procedures to achieve the goals and targets set, by maximizing Revenue, by building on the reputation of the hotel and by ensuring that business objectives are accomplished.</div><div></div><div><br>
Leads and supports the team in ensuring that guest and associate needs are met to the high standard required by the hotel and expectations are exceeded. Be responsible for the smooth running of the Front of House operation, on a day-to-day basis, providing advice and guidance to the Team Members.</div><div></div><div><br>
Assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining Rosewood&rsquo;s high standards of service and hospitality. Have a thorough knowledge of all Guest Experience operations. Providing information and organizing training for the team regularly. To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the hospitality relationship at all the time. To ensure the highest level of service experience will be provided during their stay by anticipating their needs and looking for every opportunity to create &ldquo;Moments of Magic &rdquo; with uncompromised level of attention to details.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div><ul><li>
Ensures that all guest information is handled according to Rosewood Standards.</li><li>
Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.</li><li>
Ensure that any information received from the Guest preference form or by any other channel, are correctly dispersed to the relevant departments prior to the guest&rsquo;s arrival as to ensure that all requests are followed through.</li><li>
Monitor closely all expenses and when needed take actions to reduce them.</li><li>
Monitor closely the inventories and keep a record of each item in the Guest Experience department.</li><li>
Is aware and monitors all items in the Butler pantry of guests belongings.</li><li>
Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.</li><li>
Keep all the files in the department updated.</li><li>
Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera &amp; Unifocus.</li><li>
Contacts guests v&iacute;a telephone, e-mail or in person within 24h from the query being received.</li><li>
Ensures that special requests and alerts or traces to respective department is being addressed in a timely manner.</li><li>
Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).</li><li>
Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including SAG arrivals and their background.</li><li>
Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.</li><li>
Receives all TrusYou online guest comments (included but not limited to Trust You surveys, Tripadvisor etc).</li><li>
Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up in collaboration with Quality Manager.</li><li>
Assists Quality Manager to submit summary TrustYou glitches reported generated through Knowcross before 3rd of the month for the previous month.</li><li>
Pre research guests profiles, status and required information in order to personalize their stay &amp; reach out to sister properties where relevant.</li><li>
Assemble TOP SAGs guests profiles ( Show me you Know me) and distribute across the hotel prior to arrival in the form of SAG Resumes &amp; SAG Notices.</li><li>
Ensure that all TOP SAGs movements are noted on relevant internal work chats (Teams SAG Movements chat).</li><li>
Monitors guests&rsquo; birthdays and sends birthday online cards/communicates with them if not currently staying at the hotel for TOP SAGs.</li><li>
Prepares the necessary information, reports and monitors their activities throughout the day.</li><li>
Ensures that guest&rsquo;s preference and relevant information are updated in Opera.</li><li>
Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.</li><li>
Follow any special guest room decorations and make sure they are properly done.</li><li>
Ensure SAG rooms are pre-checked and inspected. Same will apply to special occasion requests and set ups.</li><li>
Coordinates the preparation and organization of all amenities and amenity process for all arriving and in-house guests.</li><li>
Regular SAG reports to be shared with the wider hotel.</li><li>
Understand and be able to perform all duties of the Managers on Duty/Guest Services Managers, Guest Relations team, Guest Services Team, Butlers and Front Desk team.</li><li>
Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.</li><li>
Promote &amp; encourage creativity in efforts to deliver memorable guest journeys.</li><li>
Ensure the Rota is done correctly and in a timely manner.</li><li>
Actively lobby host and act as a role model for the team on Duty.</li><li>
Have a thorough knowledge of the Front of House systems, such as Opera, Unifocus and Salto, Glowing &amp; Mitel phone system.</li><li>
At all times strive to represent Rosewood Doha in most professional, courteous and efficient manner.</li><li>
Assist with managing the performance of the Guest Relations, Guest Services and Butler teams to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and SAG expectations.</li><li>
Communicate all new policies and procedures to all associates. Ensure all departmental SOP&rsquo;s are updated and followed up correctly by the team.</li><li>
Continuously strive for new thoughts and ideas to improve and strengthen the Guest Experience team, up-date procedures and implement them.</li><li>
Handle any guests&rsquo; problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Guest Service Managers (Duty Managers).</li><li>
Monitor associate&rsquo;s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.</li><li>
Always use the correct standard and etiquette when answering the telephone and emails.</li><li>
Work together with the Director of Front of House with regards to SAG&rsquo;s and any special procedures which may be necessary for their arrival and departure.</li><li>
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.</li><li>
Have a complete knowledge of all our guest rooms.</li><li>
Attend daily operational morning meetings.</li><li>
Participate in all hotel and departmental initiatives.</li><li>
Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Be responsive to associate&rsquo;s needs and problems; be firm, fair and consistent in dealing with challenges.</li><li>
Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to.</li><li>
Constantly keep the Director of Front of House updated on the performance of the Guest Experience teams.</li><li>
Spot check, Supervisors, Guest Relations Associates, Guest Service Associates and Butlers to ensure the Rosewood brand standards are being adhered to.</li><li>
Strive to achieve upselling goals by leading by example and motivating the team.</li><li>
Promote the hotels facilities effectively.</li><li>
Take an active role in the preparation of Reviews/Appraisals with the Director of Front of House</li><li>
Understand the structure and standards to ensure a smooth operation between Guest Relations, Guest Services, Butlers, Front Desk, Accounts and Housekeeping.</li><li>
Take an active role in daily handovers &ndash; contributing and communicating relevant issues.</li><li>
Respond to all guest requests in a prompt and courteous manner.</li><li>
Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner.</li><li>
Attend training sessions both internal and external.</li><li>
Take an active role in recruitment for the Guest Experience teams.</li><li>
Report all disciplinary and grievance matters immediately to the Director of Front of House.</li><li>
Monitor that all LQA, FHR, and Forbes standards are met.</li><li>
Be fully conversant with emergency procedures.</li><li>
Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group.</li><li>
To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.</li><li>
To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li></ul></div><div></div><div><b><br>
Standard Responsibilities (adjust if necessary)</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Appear as a role model to the Guest Experience teams.</li><li>
Report any usual occurrences and any concerns to the Director of Front of House.</li><li>
Identify departmental needs and collaborates with the Front of House departmental trainers.</li><li>
Supervise and oversee the levels of stationery required , ensuring we do not run short and planning ahead.</li><li>
Display hospitality skills when dealing with guests and associates.</li><li>
Effective scheduling based on forecast business.</li><li>
Coach and counsel associates when necessary.</li><li>
Ensure high standards of personal presentation and grooming.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div><b>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Director of Guest Experience

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