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Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

IHG Hotels & Resorts

<div>
 
 People
 
 
 
 <ul>
 <li>
 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
 </li>
 <li>
 Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases
 </li>
 <li>
 Assure that Hotel entrance and Public Area are to be kept clean at all times
 </li>
 <li>
 Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times
 </li>
 <li>
 Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations
 </li>
 <li>
 Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook
 </li>
 <li>
 Encourage guest to post their reviews on Trip-Advisor and Facebook
 </li>
 <li>
 Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards
 </li>
 <li>
 Upsell late Check-Out
 </li>
 <li>
 Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards
 </li>
 <li>
 Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy
 </li>
 <li>
 Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)
 </li>
 <li>
 Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name
 </li>
 <li>
 Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place
 </li>
 <li>
 Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
 </li>
 <li>
 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 </li>
 <li>
 Provides functional assistance and direction to all departments.
 </li>
 <li>
 Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
 </li>
 <li>
 Supervises and directs Reception and Reservations personnel.
 </li>
 <li>
 Supports and assists Front Office personnel and all departments at peak periods.
 </li>
 <li>
 Ensures VIPs and priority club guests receive special attention
 </li>
 <li>
 Inspects front of house and back of house regularly for cleanliness.
 </li>
 <li>
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 </li>
 <li>
 Provides input for Front Office meetings.
 </li>
 <li>
 Promotes inter-hotel sales and in-house facilities.
 </li>
 <li>
 Checks billing instructions and monitors guest credit
 </li>
 <li>
 Analyses and approves discounts and rebates.
 </li>
 <li>
 Analyses the rate variance report to ensure rooms revenue control
 </li>
 <li>
 Takes action with the Property Management Systems (PMS) in emergency situation.
 </li>
 <li>
 Ensures front line staffs comply with FIT Marketing techniques and maximize sales.
 
 
 </li>
 </ul>
 
 Responsible Business
 
 
 
 <ul>
 <li>
 Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
 </li>
 <li>
 Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty
 
 
 </li>
 </ul>
 
 Accountability
 
 
 
 <ul>
 <li>
 This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
 
 
 </li>
 </ul>
 
 Financial Management
 
 
 
 <ul>
 <li>
 Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Experience Manager - CP

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI&rsquo;s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
 
 Job Responsibilities
 
 &bull;&nbsp;&nbsp; &nbsp;Processing all credit transactions for electronics, Furniture and online.
 
 &bull;&nbsp;&nbsp; &nbsp;Validate and ensure documentation compliance, and authenticity.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure accuracy of all calculations.
 
 &bull;&nbsp;&nbsp; &nbsp;Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA&rsquo;s are met on all fronts.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the Individual monthly sales targets is met.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Ensure that the company standard for customer satisfaction is met and maintained.
 
 &bull;&nbsp;&nbsp; &nbsp;Selling related Easy Credit products and Services
 
 &bull;&nbsp;&nbsp; &nbsp;Credit collection &amp; instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
 
 &bull;&nbsp;&nbsp; &nbsp;Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;End-Of-Day Transactions batches.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Cash and K-Net reconciliation at End-Of-Day Batches&nbsp;
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;&nbsp;&nbsp; &nbsp;0 &ndash; 2 years of experience.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;2-year Diploma in a relevant field.&nbsp;
 
 &bull;&nbsp;&nbsp; &nbsp;Customer-centric attitude.
 
 &bull;&nbsp;&nbsp; &nbsp;Excellent communication skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Basic computer skills.
 
 &bull;&nbsp;&nbsp; &nbsp;Bi-lingual (Arabic/English) preferred.
 
 &nbsp;
 
 Education
 
 Bachelors degree - Accounting preferred
 
</div>

Customer Service Representative - Credit

Millennium Hotel & Convention Centre Kuwait

<div>
 As an F&amp;B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a friendly and professional manner.
 </li>
 <li>
 Take customer orders, answer questions, and make menu recommendations.
 </li>
 <li>
 Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
 </li>
 <li>
 Serve meals and drinks in accordance with established standards and presentation guidelines.
 </li>
 <li>
 Handle guest inquiries, concerns, and requests promptly and courteously.
 </li>
 <li>
 Maintain a clean and organized dining area, including setting up tables and clearing dishes.
 </li>
 <li>
 Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
 </li>
 <li>
 Upsell menu items and promote special promotions to enhance the guest experience.
 </li>
 <li>
 Process customer payments and handle cash transactions accurately.
 </li>
 <li>
 Follow hygiene and safety guidelines to ensure a clean and safe working environment.
 </li>
 <li>
 Assist in restocking and replenishing supplies as needed.
 </li>
 <li>
 Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

F&B Associate

<div>
 <ul>
 <li>
 Answering incoming calls in a timely and professional manner.
 </li>
 <li>
 Directing calls to the appropriate department or guest room.
 </li>
 <li>
 Handling guest inquiries and providing accurate information about the hotel&rsquo;s services and amenities.
 </li>
 <li>
 Assisting guests with making reservations, dining arrangements, and other services.
 </li>
 <li>
 Logging all wake-up call requests and performing wake-up call services.
 </li>
 <li>
 Recording and relaying messages accurately to the appropriate recipients.
 </li>
 <li>
 Managing emergency calls and following the hotel&rsquo;s emergency procedures.
 </li>
 <li>
 Maintaining a log of all calls received and made for record-keeping and future reference.
 </li>
 <li>
 Providing concierge services such as restaurant recommendations and booking transportation.
 </li>
 <li>
 Maintaining an up-to-date knowledge of the hotel&rsquo;s facilities, services, and local attractions.
 </li>
 <li>
 Ensuring all equipment and systems are functioning properly and reporting any technical issues.
 </li>
 <li>
 Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.
 </li>
 <li>
 Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Telephone Operator

SAMA Educational Company

<div>We are looking to hire a dedicated School Nurse to join us at the American Creativity Academy! 

The position is located on our Salmiya Boys' Middle/High School and is for an immediate start (August 2026).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. He / she should be efficient in office management skills, including the safe keeping of records and supplies. Cooperative and skillful in collaboration with staff and students.

Education/Experience 
<ul>
<li>Nursing Degree or Bachelor of Nursing.
</li><li>License as a Registered Nurse or equivalent in Kuwait.
</li><li>Minimum of one year experience as a nurse.</li>
<li>Must be in Kuwait with transferrable residency (Articles 18/22).</li>
</ul>
Language Experience 
<ul>
<li>Fluent in speaking and writing the English and Arabic language.</li>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos in Arabic and English.</li>
<li>Ability to write simple correspondence.</li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.</li>
<li>Excellent organizational and office skills.</li>
</ul>
General Responsibilities
<div>
<ul><li>To implement and supervise a comprehensive student health program under the supervision of the Campus Supervisor.
</li></ul><ul><li>Provide ongoing medical, health maintenance and/or instruction, and furnish necessary first aid services to students.</li></ul>
</div>
Specific Responsibilities

Maintains health files and records of all students as required by Kuwait law and school procedures. Updates and follows up on immunization records. Assists the Ministry of Health on any vaccination campaign.
<ul><li>Submits a purchase order for all needed health supplies and medicine. Informs the Campus Supervisor of any eventual needs during the year. Ensures that the clinic is fully stocked at all times.
</li></ul><ul><li>Is responsible for the hygiene and housekeeping of the clinic, bed sheets, and sterilization of equipment and other related health requirements.
</li></ul><ul><li>Generates an updated list of students that who require special medical attention or intervention when needed. Provides list to Principals, counselors, teachers and Campus Supervisor. Ensures that respective teachers are informed of procedure to be taken with each case.
</li></ul><ul><li>Administers an annual check-up for all students during the first quarter of the academic school year and updates health files accordingly. The annual check-up includes screening for visual impairment, lice check, development of child in height and weight, and assists a visiting dentist in a dental check-up for cavities.
</li></ul><ul><li>Reports to the Principals, Campus Supervisor, and the parents any school-wide or citywide health problems or communicable diseases and recommends appropriate action.</li></ul>
<ul><li>
Maintain the Principals, Campus Supervisor, and Health Officer informed of any visits from the Ministry of Education or Ministry of Health along with copies of any reports provided to the ministries.</li></ul>
<ul><li>
Plans individually and with teachers to provide meaningful health education for students, maids, and other workers.</li></ul>
<ul><li>
Provides Principals and teachers with an updated list of all students who require special medical attention (i.e., students who suffer from asthma, diabetes, hypertension, etc.)</li></ul>
<ul><li>
.Ensures that all students and teachers are informed regarding the procedures to follow in case of injury or illness and situations, which warrant medical attention and/or concerns of the parents.</li></ul>
<ul><li>
Provides necessary first-aid treatment, necessary assistance to diabetic or students who have asthma. Maintains readily available medical equipment and supplies.</li></ul>
<ul><li>
Coordinates with the counselor on students who show excessive medical complaints (headaches, stomachaches).
</li></ul><ul><li>Reports to Campus Supervisor and respective principal any sign of home negligence or child abuse.</li></ul>
<ul><li>
Administers medications as directed by physicians and/or approved by the parents of the child.</li></ul>
<ul><li>
Maintains a record of any accidents occurring during the school day along with actions taken to remedy the situation. Prepares and submits accident reports with full details to the Principal, Campus Supervisor, and Health &amp; Safety Officer.</li></ul>
<ul><li>
Attends seminars to remain up-to-date on current health issues.</li></ul>
<ul><li>
Performs other health-related duties or health instruction as directed by the Principals, Campus Supervisor, and/or Health &amp; Safety Officer.</li></ul>

Salary range is 350 KWD - 460 KWD per month, depending upon educational credentials and years of related experience.</div>

School Nurse (Female), Starting August 2026

Career Land Center

<div><div>A 5-star luxury hotel in Kuwait is seeking an Assistant Manager to support the daily operations of its lounge outlet, ensuring a consistently high standard of guest service and ambiance.
<h4 class="jobSectionHeader">Key Responsibilities
</h4><ul><li>Support daily operations and service standards within the lounge
</li><li>Assist in supervising and training lounge staff
</li><li>Ensure guest service, presentation, and ambiance meet luxury brand standards
</li><li>Monitor stock levels and coordinate with suppliers as needed
</li><li>Handle guest requests and resolve issues promptly
</li><li>Support scheduling and shift coverage for the outlet
</li></ul><h4 class="jobSectionHeader">Requirements
</h4><ul><li>Must have relevant experience in a similar F&amp;B or lounge management role
</li></ul><h4 class="jobSectionHeader">Benefits
</h4><ul><li>Furnished shared accommodation (rent and limited utilities included)
</li><li>Airline ticket allowance every 24 months of service
</li><li>30 days' annual vacation as per Kuwait Labour Law
</li><li>Arabic language allowance for eligible work days
</li><li>Local government medical insurance and workmen's compensation
</li><li>Duty meals provided
</li><li>Complimentary nights at partner hotels within the group after 90 days of service
</li><li>Fitness centre and sports facilities available at staff accommodation
</li><li>End-of-service gratuity as per Kuwait Labour Law
</li><li>Uniform laundry and dry cleaning provided
</li><li>Overtime compensated in hours
</li><li>50% discount on F&amp;B at select outlets (with prior booking)
</li><li>No probation period for internal transfers within the hotel group; 3 months for external hires
</li><li>15 public holidays per year
</li><li>Monthly service charge distribution based on days worked
</li><li>Sick leave after 90 days of employment (tiered pay schedule)
</li><li>3 months' termination notice (or pay in lieu)
</li><li>48-hour work week with 2 days off per week
</li><li>Annual salary review in line with hotel policy</li></ul></div></div>

Assistant Manager – Hotel Lounge

Explore 16+ Guest relation officer female in Kuwait City this August. Find roles across top companies and apply now to boost your career.