guest relation officer

DURRANI HOLIDAY HOMES

Guest Relation Officer (Back Office)Job OverviewAs a Guest Relation Officer, you&rsquo;ll be the first point of contact for our guests and the bridge between departments (housekeeping, maintenance, bellboys, and operations). You&rsquo;ll ensure smooth communication, prompt issue resolution, and a seamless guest experience all managed from the back office.Key ResponsibilitiesPre-Arrival &amp; Check-In Coordination<ul><li>Contact guests for arrival time, passport copies, and security deposit.</li><li>Verify all pre-check-in requirements (ID, payment, DTCM documentation).</li><li>Assign and brief bellboys for scheduled check-ins/check-outs.</li><li>Ensure access cards and keyless codes and welcome kits are ready and tracked.</li><li>Update all guest and reservation data in the PMS and Sakani portals.</li><li>Coordinate with housekeeping and maintenance to ensure unit readiness before arrival.</li></ul>Check-In/Check-Out Oversight (via Bellboys)<ul><li>Supervise daily bellboy schedules and confirm on-ground task completion.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Assign bellboys for final inspections and guest review collection.</li></ul>&middot; Report damages, missing items, and process deposit deductions as per SOPGuest Communication &amp; Support<ul><li>Respond to WhatsApp, OTA, and call inquiries within 2 minutes.</li><li>Maintain clear, professional communication with guests before, during, and after the stay.</li><li>Log all guest concerns and escalate unresolved issues to the Operations Lead.</li><li>Assist guests with booking extensions, keyless code generation, and Sakani updates.</li><li>Coordinate with housekeeping and maintenance for service requests or complaints.</li></ul>Guest Experience &amp; Reviews<ul><li>Make courtesy calls within 15 minutes after check-in to ensure satisfaction.</li><li>Track and encourage guest reviews across all platforms (Airbnb, Booking.com, Google, etc.).</li></ul>&middot; Follow up with guests who provide negative feedback to resolve issues proactively.<ul><li>Support review campaigns and internal recognition (e.g., Review Champion initiatives).</li></ul>Reporting &amp; SOP CompliancePrepare and submit daily operational reports covering:<ul><li>Check-ins, check-outs, pending cases, deposits, and guest issues.</li></ul>&middot; Maintenance/housekeeping status and completion rates.<ul><li>Review collection statistics and feedback summaries.</li><li>Maintain accurate digital records for access cards, deposits, damages, and guest logs.</li></ul>&middot; Ensure all documents and records are uploaded to DTCM, Sakani, and PMS portals.&middot; Support process improvement and ensure compliance with company SOPs.What We&rsquo;re Looking For<ul><li>Minimum 2 years&rsquo; experience in guest services, hospitality, or customer support.</li><li>Strong English communication (verbal &amp; written); Arabic or other languages are a plus.</li><li>Tech-savvy, organized, and efficient under pressure.</li><li>Experience with PMS systems, OTA platforms (Airbnb, Booking.com, Expedia), and Hostaway preferred.</li></ul>&middot; Familiarity with DTCM and Sakani portals is an advantage.<ul><li>Ability to lead and coordinate bellboys to ensure smooth guest service.</li><li>Presentable, professional, and service-oriented.</li></ul>Core Competencies<ul><li>Exceptional communication and coordination skills.</li><li>Proactive problem-solving and multitasking ability.</li><li>Strong attention to detail and accuracy in documentation.</li><li>Team player with leadership qualities for field coordination.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Which of the following systems or platforms have you used? (Select all that apply)</li></ul>&#9744; PMS (Property Management System) &#9744; Airbnb / Booking.com / Expedia (OTA platforms) &#9744; DTCM / Sakani portals &#9744; other (pls specify)<ul><li>Have you worked in a back-office guest communication or reservations coordination role before?</li></ul>&#9744; Yes &#9744; No<ul><li>This role requires responding to guest messages within 2 minutes. How do you balance speed and quality in guest communication?</li><li>Have you ever been responsible for managing security deposits or reporting damages? How did you handle disputes or deductions professionally?</li><li>Have you ever prepared daily operational reports or dashboards for management?</li><li>Visa Status ??</li></ul>Work Location: In person

Guest Relation Officer

Ramada by Wyndham Manama City Centre

<div><ul><li>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</li><li>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</li><li>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
Main tasks</h1><ul><li>
Processes reservations by mail, telephone, fax or central reservation systems referral.</li><li>
Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>
Determines room rates based on the selling tactics of the hotel.</li><li>
Prepares letters of confirmation.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</li><li>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</li><li>
Prepares expected arrival list for front office use.</li><li>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</li><li>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</li><li>
Makes sure that files are kept up to date.</li><li>
Maintains a clean and neat appearance and work area at all times.</li><li>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</li><li>
Walk around with the client and ensuring that they secure whatever services they are in need of.</li><li>
Getting information about areas of interest in order to target more clients in particular seasons.</li><li>
Making arrangements for clients travel programs.</li><li>
To be aware of all front office procedures and assist with reception duties when required.</li><li>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</li><li>
Willing to undertake any reasonable request made by management in any other areas of the house.</li><li>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</li><li>
Assisting in configuring rates on the hotels property management system.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Maintain a clean work area</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Detail Oriented<h3 class="jobSectionHeader">
Customer service</h3>
Customer Service</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</div></div>

AW Rostamani

<div><div>Job responsibilities:
&middot; Greet and welcome customers confidently and professional manner
&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
&middot; Assisting the customers till a sales consultant becomes available
&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
&middot; Create the lead in Salesforce and transfer to the sales consultant
&middot; Ensure all leads are converted and report to the manager
&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
&middot; To ensure all incoming calls gets answered within three rings
&middot; To ensure all calls will be transferred to the right person within 45 seconds
&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
&middot; Support in keeping records of maintenance on the Fleet of Test drive vehicles
&middot; Preparation in support of test drives to Sales Executive&rsquo;s
&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
&middot; Assist in obtaining the required maintenance and support suppliers
&middot; Keep a stock inventory of supplies and report to line manager accordingly 
Educational Qualification
&middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus 
Work Experience
&middot; Minimum 1-3 year of work experience in the similar role 
Competencies
&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
&middot; Strong communication and interpersonal skills
&middot; Excellent organizational skills and attention to detail
&middot; Ability to work under pressure and handle multiple tasks
&middot; A professional and friendly demeanor with a focus on customer satisfaction
Proficiency in Microsoft Office and showroom management software (preferred) 
<ul><li>
</li></ul>Languages
&middot; English, Arabic is desirable</div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Dia Flower

NOW HIRING: Sales Associate / Guest Relation Officer (Female Only) (GCC or Russian National Only)We are looking for a friendly, reliable, and motivated Sales Associate / Guest Relation Officer to join our mall kiosk team.Job Responsibilities:<ul><li>Greet and assist customers in a friendly and professional manner</li><li>Promote and sell products effectively</li><li>Handle cash, card, and digital payments accurately</li><li>Maintain cleanliness and attractive display of the kiosk</li><li>Manage basic inventory and restocking</li><li>Provide excellent customer service at all times</li></ul>Requirements:<ul><li>Female with pleasing personality</li><li>Open only for GCC National or Russian</li><li>Fluency in English is a must</li><li>Previous sales or guest relationship officer experience is an advantage</li><li>Good communication and interpersonal skills</li><li>Honest, punctual, and well-groomed</li><li>Willing to work shifts, weekends, and holidays</li><li>Ability to work independently in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary + incentives/commission</li><li>Training provided</li><li>Friendly work environment</li><li>Opportunity for growth</li></ul>If you&rsquo;re ready to bring beauty to our customers&rsquo; special moments, send your CV to hr@diaflower.com WhatsApp: 0544557230Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per month

Sales Associate / Customer Service / Guest Relation Officer

Stemz Healthcare

Roles and Responsibilities1. Person will be working 80% times as Staff Nurse &amp; 20% times as Guest Relation Officer.2. He / She will be responsible for blood sample collection in the visa medical center.3. He/She will also act as the staff nurse and manage the administrative as well as clinical duties involved in the center.4. Handle Phlebotomy5. Administer vaccines in certain cases6. Data Entry of medical records7. General nursing carePerks and Benefits5.5 Days working/Week &amp; all Sundays off.Attractive Remuneration along with other joining benefits.Interested candidates can share CVs on muskann@stemzglobal.comJob Type: Full-timePay: Up to &#8377;300,000.00 per yearExperience:<ul><li>Nursing: 1 year (Preferred)</li></ul>License/Certification:<ul><li>DNC (Required)</li></ul>Work Location: In person

Staff Nurse

Accor

<div><div>Company Description</div> 
Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial &amp; residential bubbles 212 Modern &amp; Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe &amp; alfresco, a fitness 
centre, spa, swimming pool, an entertainment zone, library 
lounge, art gallery and business centre<div> 
Job Description</div> 
Prime Function:<ul><li>
The Guest Relation Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.</li><li>
All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests&rsquo; first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.</li><li>
Liaise with different departments for smooth and coordinated work.</li><li>
Ensure to interact with the guests &amp; enable the team to understand guest requirements.</li><li>
To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.</li><li>
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.</li></ul>
Key Responsibilities:
Front Office Planning<ul><li>
Ensure that the arrivals and departures for the day and relevant records are maintained.</li><li>
Ensure quality in all aspects of work and among the staff in the lobby.</li></ul>
People Management<ul><li>
Personally welcome and escort all guests of the hotel.</li><li>
Authorize courtesies for V.I.P&rsquo;s.</li><li>
Ensure that regular training is conducted as per the standards.</li><li>
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.</li></ul>
Financial Management<ul><li>
Responsible for maintaining high level of room sales, by up-selling.</li><li>
Ensure that the log book is maintained.</li><li>
Ensure maximum room occupancy within agreed overbooking policy.</li><li>
Ensure to balance the accounts on a daily basis.</li></ul>
Operational Management<ul><li>
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.</li><li>
Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.</li><li>
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.</li><li>
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP&rsquo;s and return guests, and that you are aware of any special requests so that they may be acted accordingly.</li><li>
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.</li><li>
To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.</li><li>
To ensure that Guest Service Desk is not left unattended at anytime whilst on duty.</li><li>
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.</li><li>
To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.</li><li>
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Service and Hotel uniform and clothing codes.</li><li>
To ensure that you as an Guest Relation Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.</li><li>
To maintain and be aware of the importance of guest recognition.</li><li>
Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.</li></ul>
Managerial Qualities<ul><li>
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;</li></ul><ul><li>
Ability to accept responsibility;</li><li>
Self confidence, motivation, drive and tenacity;</li><li>
Ability to enhance organizational performance;</li><li>
Ability to clearly delegate tasks and responsibilities;</li><li>
Ability to think strategically, inductively, and creatively;</li><li>
and the propensity to recognize and acknowledge other peoples&rsquo; ideas.</li></ul><div> 
Qualifications</div><ul><li> 
Bachelor&rsquo;s degree in Hotel Management, Hospitality, or any related field</li><li>
Strong communication and interpersonal skills</li></ul></div>

Guest Relation Executive

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Get ready to discover
 
 
 M&ouml;venpick
 
 
 Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.
 
 
 
 
 Job Description
 
 
 
 
 
 Guest Relations Officer
 
 
 
 
 First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Greet, check-in, respond to requests while providing exceptional service
 </li>
 <li>
 Take initiative to add a personalized experience
 </li>
 <li>
 Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 <ul>
 <li>
 Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
 </li>
 <li>
 Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
 </li>
 <li>
 Prior experience working with Opera is Mandatory
 </li>
 <li>
 Proven ability to build and maintain good relationships with all stakeholders
 </li>
 <li>
 Communicate thoughts, actions and opportunities clearly with strong networking skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 Additional information
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Guest Relations Officer

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