guest relation officer

AraBnB Vacation Homes

<div>
 
 We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.
 
 
 
 
 
 In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.
 
 
 
 
 
 
 Job description:
 
 
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 Undergraduate / college degree (Preferred)
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 Previously worked at a Holiday Homes company (at least 1 year of experience)
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 Has experience with Property Management softwares like Hostaway or Guesty
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 Has experience and familiar with Airbnb, Booking.com, Bayut, and Dubizzle
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 Familiar with DTCM regulations and filings
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 Lives in Mainland Dubai or relatively close
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 Speaks good English and Arabic
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 Good sales and communication skills, pays close attention to detail
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 Should have a driving license- we will sponsor the fuel
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 Willing to work on a flexible schedule
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 People's person, excellent communication and organization skills
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 Hospitality related experience and knowledge in hospitality industry standard
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 A customer-oriented and professional attitude
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 Motivated and proactive
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 </ul>
 
 
 
 
 
 Job functions include but not limited to:
 
 
 
 1.
 
 
 Managing guest check ins and checkouts
 
 
 2. Guest relations and communications
 
 
 3. Uploading listings on Airbnb, booking.com
 
 
 4. Coordinate property management like cleanings and maintenance with respective teams
 
 
 
 
 
 
 Job Type: Full-time
 
 
 
 
 Experience:
 
 
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 Holiday Homes: 1 year (Required)
 
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 </ul>
 
 
 License/Certification:
 
 
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 UAE driver's license with Vehicle (Required)
 
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 </ul>
 
 
 Language:
 
 
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 English and Arabic (Required)
 
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 </ul>
 
 
 Pay:
 
 
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 Up to AED5,000.00 per month
 
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 </ul>
 
 
 
</div>

Guest Relation Officer

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 


The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</div></div><div> 
Qualifications<div>
The potential candidate must ideally have:
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div>

GUEST RELATION OFFICER (FEMALE)

Mövenpick Hotels & Resorts

<div>
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.
 
 
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 Welcome and greet guests upon arrival, providing a warm and professional first impression
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 Handle guest inquiries, requests, and complaints promptly and efficiently
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 Coordinate with various departments to ensure guest needs are met
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 Provide information about hotel services, local attractions, and activities in Sharm El Sheikh
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 Assist with check-in and check-out procedures, ensuring a smooth process for guests
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 Maintain accurate guest records and update information in the hotel management system
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 Anticipate guest needs and proactively offer assistance
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 Resolve guest issues and concerns in a timely and satisfactory manner
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 Promote hotel services and amenities to enhance guest experience and increase revenue
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 Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
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 Excellent communication skills with fluency in English; additional languages are a plus
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 Previous experience in hospitality or customer service
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 Bachelor's degree in Hospitality Management, Tourism, or related field preferred
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 Strong problem-solving abilities and attention to detail
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 Computer literacy, including proficiency in MS Office and hotel management software
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 Familiarity with hotel operations and guest service standards
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 Knowledge of local attractions and services in Sharm El Sheikh
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 Ability to work flexible hours, including evenings, weekends, and holidays
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 Professional appearance and friendly demeanor
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 Empathetic and supportive attitude towards guests
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 Ability to work well under pressure and handle multiple tasks simultaneously
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 Must be able to work in Sharm El Sheikh, Egypt
 
 
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 </ul>
 
 Additional Information
 
 
 
 Your team and working environment:
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Relation Officer - Female

Ramada by Wyndham Manama City Centre

<div><ul><li>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</li><li>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</li><li>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
Main tasks</h1><ul><li>
Processes reservations by mail, telephone, fax or central reservation systems referral.</li><li>
Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>
Determines room rates based on the selling tactics of the hotel.</li><li>
Prepares letters of confirmation.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</li><li>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</li><li>
Prepares expected arrival list for front office use.</li><li>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</li><li>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</li><li>
Makes sure that files are kept up to date.</li><li>
Maintains a clean and neat appearance and work area at all times.</li><li>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</li><li>
Walk around with the client and ensuring that they secure whatever services they are in need of.</li><li>
Getting information about areas of interest in order to target more clients in particular seasons.</li><li>
Making arrangements for clients travel programs.</li><li>
To be aware of all front office procedures and assist with reception duties when required.</li><li>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</li><li>
Willing to undertake any reasonable request made by management in any other areas of the house.</li><li>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</li><li>
Assisting in configuring rates on the hotels property management system.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Maintain a clean work area</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Detail Oriented<h3 class="jobSectionHeader">
Customer service</h3>
Customer Service</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</div></div>

Stemz Healthcare

<div>
 
 Roles And Responsibilities
 
 
 
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 Person will be working 80% times as Staff Nurse &amp; 20% times as Guest Relation Officer.
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 He / She will be responsible for blood sample collection in the visa medical center.
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 He/She will also act as the staff nurse and manage the administrative as well as clinical duties involved in the center.
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 Handle Phlebotomy
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 Administer vaccines in certain cases
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 Data Entry of medical records
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 General nursing care
 
 
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 </ul>
 
 Perks And Benefits
 
 
 
 5.5 Days working/Week &amp; all Sundays off.
</div>

Nurse cum GRO

Roles and Responsibilities1. Person will be working 80% times as Staff Nurse &amp; 20% times as Guest Relation Officer.2. He / She will be responsible for blood sample collection in the visa medical center.3. He/She will also act as the staff nurse and manage the administrative as well as clinical duties involved in the center.4. Handle Phlebotomy5. Administer vaccines in certain cases6. Data Entry of medical records7. General nursing carePerks and Benefits5.5 Days working/Week &amp; all Sundays off.Attractive Remuneration along with other joining benefits.Interested candidates can share CVs on muskann@stemzglobal.comJob Type: Full-timePay: Up to &#8377;300,000.00 per yearExperience:<ul><li>Nursing: 1 year (Preferred)</li></ul>Work Location: In person

Staff Nurse

Tamr Inn Hotel

We are hiring a professional and confident Female Guest Relations Officer who can manage guest interactions smoothly and maintain high service standards.Requirements<ul><li>English &amp; Hindi &ndash; Mandatory</li><li>Arabic &ndash; Added advantage</li><li>Minimum 1 year hotel experience in a similar position</li><li>Strong communication and guest-handling skills</li><li>Ability to manage guest complaints politely but firmly</li><li>Confident lobby presence with continuous guest engagement</li><li>Ability to upsell rooms and hotel services</li><li>Must coordinate effectively with FO, HK, and other departments</li><li>High grooming standards and professional attitude</li></ul>ResponsibilitiesWelcome all guests and provide smooth assistance from arrival to departure<ul><li>Handle guest queries, requests, and complaints with confidence</li><li>Ensure VIP and special requests are managed properly</li><li>Maintain a professional lobby presence at all times</li><li>Promote hotel services and upsell wherever possible</li><li>Prepare and maintain guest feedback, preferences, and follow-ups</li><li>Support front office operations whenever required</li></ul>Job Types: Full-time, PermanentPay: From AED1,200.00 per month

Guest Relations Officer

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Guest Relation Officer

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Guest Relations Officer