guest relation officer

Mövenpick

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.<ul><li>
Welcome and greet guests upon arrival, providing a warm and professional first impression</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently</li><li>
Coordinate with various departments to ensure guest needs are met</li><li>
Provide information about hotel services, local attractions, and activities in Sharm El Sheikh</li><li>
Assist with check-in and check-out procedures, ensuring a smooth process for guests</li><li>
Maintain accurate guest records and update information in the hotel management system</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Resolve guest issues and concerns in a timely and satisfactory manner</li><li>
Promote hotel services and amenities to enhance guest experience and increase revenue</li><li>
Ensure compliance with hotel policies and procedures while maintaining high standards of customer service</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills with fluency in English; additional languages are a plus</li><li>
Previous experience in hospitality or customer service</li><li>
Bachelor's degree in Hospitality Management, Tourism, or related field preferred</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Computer literacy, including proficiency in MS Office and hotel management software</li><li>
Familiarity with hotel operations and guest service standards</li><li>
Knowledge of local attractions and services in Sharm El Sheikh</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Professional appearance and friendly demeanor</li><li>
Empathetic and supportive attitude towards guests</li><li>
Ability to work well under pressure and handle multiple tasks simultaneously</li><li>
Must be able to work in Sharm El Sheikh, Egypt</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relation Officer - Female

Confidential Company

<ul><li>Greet and escort clients with elegance and style</li><li>Manage reception, calls, and appointments</li><li>Coordinate guest experience & showroom events</li><li>Support sales and design teams with client handovers</li></ul>

Guest Relation Officer/Hostess

Rich Route Home Maintenance Services

We are urgently hiring for a Guest Relation Officer for our Holiday Homes.We are looking for a warm, proactive, and detail-oriented Guest Relations Officer to join our hospitality team and elevate the guest experience across our exclusive properties. As the first point of contact for our guests, you play a key role in creating a 5-star welcome and ensuring every stay runs seamlessly from check-in to check-out.Responsibilities:<ul><li>Personally welcome guests upon arrival and handle smooth check-in and check-out processes</li><li>Perform detailed room inspections prior to guest arrival, ensuring everything is immaculate</li><li>Deliver requested amenities or items to guests in a timely and courteous manner</li><li>Handle guest requests, complaints, or concerns with efficiency and professionalism</li><li>Provide local tips, concierge support, and personalized recommendations</li><li>Coordinate with housekeeping and operations team to ensure guest-ready status at all times</li><li>Monitor guest satisfaction throughout the stay and proactively resolve any issues</li><li>Maintain up-to-date knowledge of all property features, amenities, and services</li></ul>Requirements:<ul><li>Fluent in English (spoken and written); additional languages are a plus</li><li>Previous experience in hospitality, guest services, or luxury customer care</li><li>Well-groomed, professional, and warm demeanor</li><li>Strong organizational and communication skills</li><li>A guest-first mindset with high attention to detail and responsiveness</li><li>Flexible with working hours (weekends/evenings may be required)</li><li>Valid UAE driver&rsquo;s license is a plus (for deliveries between properties)</li></ul>Job Type: Full-timePay: Up to AED3,000.00 per month

Guest Relations Officer – Rich Route Holiday Homes LLC

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent in English; additional languages are a plus.About Skyline SerenitySkyline Serenity is a premium holiday home management company in Dubai, offering luxury short-term rentals and personalized guest experiences. We manage exclusive properties across the city and pride ourselves on delivering seamless hospitality, operational excellence, and world-class service.About the RoleWe are seeking a Guest Relations Officer who will serve as the face of Skyline, ensuring that every guest enjoys a smooth, memorable, and exceptional stay. The ideal candidate will be proactive, service-oriented, and hold a valid UAE Driving License to manage guest operations across our portfolio.Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Drive between properties across Dubai for guest assistance or operational needs.</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Maintain accurate records of all guest and property activities.</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Valid UAE Driving License (mandatory)</li><li>Strong communication and interpersonal skills.</li><li>Fluent in English; additional languages are a plus.</li><li>Presentable, professional appearance with a customer-first attitude.</li><li>Flexibility to work weekends, evenings, and on-call rotations as needed.</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a Young, Energetic, and Supportive team Career growth opportunities in hospitality &amp; guest experienceYour role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,500.00 per monthApplication Question(s):<ul><li>Do you hold a valid UAE driving license and have at least 1 year of driving experience in Dubai?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer

Al-Futtaim Automotive

Emiratization Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai Al Futtaim Automotive is offering an exciting opportunity to join our Toyota & Lexus team as a Receptionist or Guest Relation Officer - where you'll be the face of our brand and the first to deliver our World's Warmest Welcome to every customer. What's in it for you? <ul> <li>A part time role with 2 days off</li> <li>Gain hands on experience in a prestigious automotive brand</li> <li>Work in a customer focused, professional environment</li> <li>Be part of one of the UAE's leading automotive groups</li> </ul> What you will do: <ul> <li>Be the first point of contact for all customers visiting our service center/showroom</li> <li>Welcome, guide, and ensure customers are connected to the right executive seamlessly</li> <li>Deliver an exceptional customer journey from start to finish</li> <li>Give every guest a warm send off, ensuring they leave feeling valued and cared for</li> </ul> What we're looking for: <ul> <li>Emiratization with Family Book (mandatory)</li> <li>Fluent in English with strong communication skills</li> <li>Customer service experience is an added advantage</li> <li>Basic knowledge of MS Office (Excel preferred)</li> <li>High school diploma or higher</li> </ul> About the role: You'll be working in a busy workshop environment, engaging with customers and colleagues across all levels. If you are motivated, customer focused, and passionate about cars, this is your chance to shine! Apply today and take the first step into building your career with Al Futtaim Automotive. About Al Futtaim Automotive - A major division of the UAE based Al Futtaim Group of companies, Al Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer centric approach, constantly pushing the boundaries on innovation, quality standards, and value added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al Futtaim Automotive and we empower talent to move forward. Seniority level Not Applicable Employment type Full time Job function Other Industries: Retail

Emiratization Part-Time Opportunity Customer Service Roles Al Futtaim Automotive Dubai

CS Outsource

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive, service-focused, and hands-on
 
 Operations &amp; Guest Relations Officer
 
 to manage daily property and guest operations across Dubai.
 
 
 This is not a front-desk role &mdash; this is a field and office-based operational position. You will represent the business in person, ensure properties are guest-ready, and deliver a seamless guest experience from check-in to check-out while supporting backend operations.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage guest communication across platforms (Airbnb, Booking.com, WhatsApp, phone, etc.)
 </li>
 <li>
 Meet guests for check-ins/check-outs as needed
 </li>
 <li>
 Ensure property readiness: inspections, staging, condition checks, and supplies
 </li>
 <li>
 Coordinate cleaners, maintenance teams, and third-party vendors
 </li>
 <li>
 Handle guest issues, special requests, and complaints professionally
 </li>
 <li>
 Support onboarding of new units (inventory, setup checks, photography coordination)
 </li>
 <li>
 Maintain booking calendars, logs, and operational reports
 </li>
 <li>
 Ensure compliance with DTCM / Dubai holiday home regulations
 </li>
 <li>
 Collaborate with internal teams to maintain smooth operations and fast response times
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Must be based in Dubai and able to work on-site
 </li>
 <li>
 Previous experience in
 
 short-term rentals, hospitality, real estate, or guest services
 
 </li>
 <li>
 Strong English communication skills (Arabic is a plus)
 </li>
 <li>
 Professional, guest-centric demeanor with strong problem-solving skills
 </li>
 <li>
 Comfortable handling both in-person and digital guest interactions
 </li>
 <li>
 Organized, detail-oriented, and reliable under pressure
 </li>
 <li>
 Familiarity with STR/PMS tools (e.g., Guesty, Hospitable, Airbnb app) preferred
 </li>
 <li>
 UAE driving license preferred (not mandatory but a plus)
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Employment visa &amp; official contract
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Direct involvement in day-to-day operations of a growing hospitality brand
 </li>
 <li>
 Opportunity for career growth &amp; operational leadership
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Additional benefits discussed during interviews
 </li>
 </ul>
 
 
</div>

Operations & Guest Relationship Officer – Short-Term Rentals

ELITE PROJECTS

The Bilingual Guest Relations Officer will serve as the main point of contact for guests, ensuring a smooth, pleasant, and personalized experience from arrival to departure. The ideal candidate will be fluent in English and Arabic (or another second language), have a warm and professional demeanor, and possess strong communication and problem-solving skills suited to a luxury hospitality environment.Key Responsibilities:<ul><li>Welcome and assist guests upon arrival and throughout their stay with professionalism and courtesy.</li><li>Handle guest inquiries, requests, and complaints promptly, ensuring high levels of satisfaction.</li><li>Coordinate with various departments (Housekeeping, F&amp;B, Concierge, etc.) to fulfill guest needs efficiently.</li><li>Maintain accurate guest records and profiles for personalized service.</li><li>Assist in arranging reservations, transportation, and other guest-related services.</li><li>Support the Front Office in daily operations and ensure seamless check-in and check-out experiences.</li><li>Promote hotel services, facilities, and special offers to enhance guest satisfaction and revenue.</li><li>Uphold company standards in grooming, communication, and service delivery at all times.</li></ul>Qualifications and Requirements:<ul><li>Bilingual proficiency &ndash; fluent in English and Arabic (or another widely spoken language).</li><li>Minimum 2 years of experience in guest relations, front office, or customer service, preferably in a luxury hotel or hospitality setting.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Professional, approachable, and service-oriented personality.</li><li>Strong organizational and multitasking abilities.</li><li>Must be locally available in Qatar with NOC and ready to join immediately.</li></ul>Contract Details:<ul><li>Duration: 6 Months (extendable based on performance and business needs)</li><li>Working Hours: As per hospitality shift schedule</li><li>Compensation: Competitive salary package based on experience</li></ul>Core Competencies:<ul><li>Customer Service Excellence</li><li>Communication and Interpersonal Skills</li><li>Problem Solving and Conflict Resolution</li><li>Professionalism and Confidentiality</li><li>Team Collaboration and Flexibility</li></ul>Job Type: Contract Contract length: 6 monthsPay: QAR4,000.00 - QAR6,000.00 per month

Guest Relations Officer (Bilingual)

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