guest relation officer

IHG Hotels & Resorts

<div>
 NULL
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Guest Relation Officer

AW Rostamani

<div></div><div><div><div><div><div><div><div><i>At AWR Group, we are at work for a planet that prospers A world that serves all generations
</i></div><div><i>those of today, and those yet to come We&rsquo;re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next<br>
</i></div><div></div><div><b>Job purpose: </b>( <i>Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish)<br>
</i></div><div></div><div>To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers<br>
</div><div></div><div><b>Job responsibilities: </b>( <i>These are the </i><i>fundamental job duties regularly performed by the employee in the position)<br>
</i></div><div></div><div>&middot; Greet and welcome customers confidently and professional manner
</div><div>&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
</div><div>&middot; Assisting the customers till a sales consultant becomes available
</div><div>&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
</div><div>&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
</div><div>&middot; Create the lead in Salesforce and transfer to the sales consultant
</div><div>&middot; Ensure all leads are converted and report to the manager
</div><div>&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
</div><div>&middot; To ensure all incoming calls gets answered within three rings
</div><div>&middot; To ensure all calls will be transferred to the right person within 45 seconds
</div><div>&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
</div><div>&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
</div><div>&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
</div><div>&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
</div><div>&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
</div><div>&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
</div><div>&middot; Support in keeping records of maintenance of Test drive vehicles
</div><div>&middot; Preparation in support of test drives to Sales Executive&rsquo;s
</div><div>&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
</div><div>&middot; Assist in obtaining the required maintenance and support suppliers
</div><div>&middot; Keep a stock inventory of supplies and report to line manager accordingly<br>
</div><div></div><p><i>The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time<br>
</i></p><div></div><div><b>Educational Qualification
</b></div><div><i>(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)<br>
</i></div><div></div><div>&middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus<br>
</div><div></div><div><b>Work Experience
</b></div><div><i>(Consider work experience requirement to do the job; x of years)<br>
</i></div><div></div><div>&middot; Minimum 1-3 year of work experience in the similar role<br>
</div><div></div><div><b>Competencies
</b></div><div><i>(Consider certain technical skills to do the job, Analytical Skills, Persuasives, Strategic Thinking etc)<br>
</i></div><div></div><div>&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
</div><div>&middot; Strong communication and interpersonal skills
</div><div>&middot; Excellent organizational skills and attention to detail
</div><div>&middot; Ability to work under pressure and handle multiple tasks
</div><div>&middot; A professional and friendly demeanor with a focus on customer satisfaction
</div>Proficiency in Microsoft Office and showroom management software (preferred)<br>
<ul><li>
</li></ul><div></div><div><b>Languages
</b></div><div>&middot; English, Arabic is desirable</div></div></div></div></div></div></div><div></div>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><p>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.
</p><p>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.
</p><p>For more information, visit www.awrostamani.com .</p></div>

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><div>Guest Relation&ndash;Arabic professional ensures exceptional hospitality experiences, assists Arabic-speaking guests, resolves inquiries efficiently, coordinates services, enhances satisfaction, supports front desk operations, and represents brand standards within luxury hotels in Qatar.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Welcome Arabic guests with warmth professionalism.</li>
<li>Handle reservations inquiries and special requests.</li>
<li>Coordinate with housekeeping and concierge teams.</li>
<li>Resolve guest complaints promptly and diplomatically.</li>
<li>Maintain accurate guest records and profiles.</li>
<li>Support front desk check-in procedures.</li>
<li>Ensure VIP guest personalized service delivery.</li>
<li>Promote hotel facilities and premium services.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Fluent Arabic and English communication skills.</li>
<li>Strong interpersonal and guest handling abilities.</li>
<li>Excellent problem solving under pressure situations.</li>
<li>Knowledge of hospitality management software systems.</li>
<li>Professional appearance with positive customer attitude.</li>
<li>Ability to multitask in fast paced environment.</li>
</ul>
</div></div><p><b>Note:</b> Salary is disbursed in the local currency of the country of employment.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>165000 - 198000 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>September 6, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>1 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Guest Relation

Pearl Tours and Travel (Pvt) Ltd

<p><b>Job brief</b></p><p>We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.</p><p>In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you&rsquo;ll serve as a primary point of contact for our customers.</p><p>Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.</p><p><b>Responsibilities</b></p><ul><li>Review arrival lists to welcome guests</li><li>Attend to special guests (e.g. VIPs) and answer their inquiries</li><li>Provide information about amenities, area and venues and promote services</li><li>Anticipate guest needs and build rapport with customers</li><li>Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)</li><li>Address customer complaints and escalate to Operations Manager when needed</li><li>Record information in the logbook daily</li><li>Ensure compliance with health and quality standards</li></ul><p><b>Requirements and skills</b></p><ul><li>Proven experience as a Guest Relations Officer</li><li>Familiarity with hospitality industry standards</li><li>Proficiency in English; knowledge of additional languages is a plus</li><li>Computer literacy</li><li>A customer-oriented and professional attitude</li><li>An outgoing personality</li><li>Outstanding communication abilities</li><li>Excellent organizational and time-management skills</li><li>Minimum Education: Intermediate and above.</li><li>Age: Under 25</li><li>Email your CV: official.raheel@gmail.com Or Whatsapp: 03132199782</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: From Rs41,000.00 per month</p><p>Work Location: In person</p>

Guest Relationship Officer (Female)

IIQAF

<div><p><b>Location:</b> Dubai, UAE<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 7,500 &ndash; AED 8,000 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is seeking a professional and customer-focused <b>Guest Relations Officer</b> to manage client interaction and front-facing services within our <b>construction projects and corporate offices in Dubai</b>. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.</p>
<p>This role is ideal for candidates searching for <b>Guest Relations Officer jobs in Dubai</b>, <b>Client Relations Officer UAE</b>, <b>Front Office Construction jobs</b>, or <b>Customer Service Officer &ndash; Construction Industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Greet and assist <b>clients, visitors, contractors, and stakeholders</b> professionally</li><li>
Manage front desk operations and <b>corporate reception activities</b></li><li>
Handle <b>client inquiries, complaints, and service requests</b> efficiently</li><li>
Coordinate meetings between <b>project managers, engineers, and clients</b></li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support <b>customer satisfaction initiatives and client relationship management</b></li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with <b>company policies and site security procedures</b></li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Guest Relations Officer, Client Relations Officer, or Front Office Executive</b></li><li>
Background in <b>construction, real estate, or corporate environments preferred</b></li><li>
Excellent <b>communication and interpersonal skills</b></li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience in <b>construction project offices or developer companies in UAE</b></li><li>
Knowledge of <b>CRM systems and customer service tools</b></li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader"><b>Why Join IIQAF Group</b></h3>
<ul><li>Competitive salary: <b>AED 7,500 &ndash; AED 8,000 per month</b></li><li>
Professional corporate role within Dubai&rsquo;s growing <b>construction sector</b></li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in <b>client relations and corporate services</b></li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

Aurora Stays Holiday Homes Rental LLC

<p><b>Holiday Homes Manager &amp; Guest Relations Officer </b></p><p><b>About Aurora:</b><br/>Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.</p><p><b>Responsibilities:</b></p><p><b>Operations &amp; Management</b>: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.</p><p><b>Guest Relations</b>: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.</p><p><b>Booking &amp; Reservations</b>: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.</p><p><b>Feedback Handling</b>: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.</p><p><b>Team Collaboration</b>: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.</p><p><b>The ideal candidate will have the following:</b></p><ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul><p><b>What We Offer at Aurora:</b></p><p><b>Competitive Salary</b>: A market-aligned compensation package that recognizes your experience and skills.</p><p><b>Flexible Work Schedule</b>: The possibility for flexible working hours ensuring a work-life balance.</p><p><b>Career Growth</b>: Opportunities for personal and professional development in a rapidly-growing company.</p><p><b>Dynamic Work Environment</b>: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.</p><p><b>Training Programs</b>: Access to training sessions, workshops, and seminars to enhance job-related skills.</p><p><b>Team Building</b>: Regular team outings, dinners, and events to foster teamwork.</p><p><b>Strategic Location</b>: Work in the heart of Dubai, close to public transport and major attractions.</p><p><b>Supportive Management</b>: A management team that prioritizes employee well-being, feedback, and continuous improvement.</p><p><b>Vacation &amp; Time Off</b>: Generous annual leave policy, including holidays, sick leave, and personal days.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul><p>Experience:</p><ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

Unidwellers Holiday Homes LLC

<p><b>PLEASE APPLY ONLY IF YOU:</b></p><p><b>- HAVE PREVIOUS HOLIDAY HOMES EXPERIENCE IN DUBAI</b></p><p><b>- CURRENTLY BASED IN DUBAI</b></p><p><b>- READ THE JOB DESCRIPTION THOURUGHLY</b></p><p><b>CANDIDATES WITH NON-MATCHING PROFILES WON'T BE REVIEWED</b></p><p>We are seeking an experienced and customer-oriented <b>Guest Relations Officer</b> to join our Holiday Homes team in Dubai.</p><p>The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.</p><p>This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.</p><p>Key Responsibilities:</p><ul><li>Manage guest check-ins and check-outs, including <b>physical assistance when required</b></li><li>Communicate professionally with guests via <b>Airbnb, Booking.com, other platforms, WhatsApp, email, and phone</b></li><li>Handle guest inquiries, complaints and urgent issues with a customer-first approach</li><li>Create, upload and manage property listings on <b>Airbnb, Booking.com</b> and other platforms</li><li>Work with <b>Property Management Systems (PMS)</b> <b>Guesty</b></li><li>Coordinate cleaning, maintenance and operational tasks with internal teams</li><li>Monitor guest reviews and follow up on feedback to improve service quality</li><li>Report damages, maintenance issues or guest concerns to management</li><li>Maintain accurate records of guest stays, communications and property status</li><li>Ensure compliance with <b>DTCM regulations and holiday home licensing requirements</b></li></ul><p>Requirements:</p><ul><li>Minimum <b>1&ndash;2 years of experience</b> in Holiday Homes or short-term rentals in the UAE</li><li>Experience working with <b>Guesty PMS</b></li><li>Strong knowledge of <b>Airbnb and Booking.com</b></li><li>Excellent communication skills in <b>English</b></li><li>Ability to manage multiple properties and prioritize tasks effectively</li><li>Familiar with guest expectations in short-term rental environments</li><li>Flexible to work evenings, weekends and holidays when required</li><li>Presentable, organized, professional and detail-oriented</li><li>Able to work under pressure and handle urgent guest situations calmly</li></ul><p>Job Type:</p><ul><li>Full-time</li></ul><p>Salary:</p><ul><li>Up to <b>AED 5,000 per month all inclusive</b>, depending on experience</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have previous experience in the Holiday Homes sector in Dubai</li></ul><p>Experience:</p><ul><li>Airbnb and Booking.com: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Guest Relations Officer - Holiday Homes

Search 3156+ Guest relation officer jobs near you this February. New roles added regularly across leading industries. Apply today.

3156 guest relation officer jobs NEAR_ME

Guest Relation Officer

Guest Relation Officer

Guest Relation

Guest Relationship Officer (Female)

Guest Relations Officer

Holiday Homes Guest Relations Officer

Guest Relations Officer - Holiday Homes