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guest relations agent intern

M GALLERY

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.</p><p><b>
What is in it for you:</b></p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p><b>
What you will be doing:</b></p><ul><li>
Assist in greeting and welcoming guests upon arrival.</li><li>
Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.</li><li>
Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.</li><li>
Maintain accurate records of guest interactions and transactions.</li><li>
 Assist in coordinating guest activities and special events.</li><li>
Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.</li><li>
Gather guest feedback and work with the team to implement improvements.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Currently enrolled in a Hospitality Management, Tourism, or related program.</li><li>
Strong interpersonal and communication skills.</li><li>
Positive attitude, enthusiastic, and eager to learn.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
Proficiency in Microsoft Office Suite.</li><li>
Previous customer service experience is a plus.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Your working environment:</b></p><p>
Alwadi Doha &ndash; MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar&rsquo;s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b></p><p>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining Accor, every chapter of your story is yours to write, and together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit https://careers.accor.com/</p><p>
Do what you love, care for the world, and dare to challenge the status quo! <b>#BELIMITLESS</b></p></div>

Guest Relations Agent Intern

Hilton

<div><p>F&amp;B Guest Relations Agent</p><p>
A F&amp;B Guest Relations Agent is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.</p><p><b>
What will I be doing?</b><br>
<br>
As a F&amp;B Guest Relations Agent , you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Manage guest queries in a friendly, timely, and efficient manner</li><li>
Ensure knowledge of menu and all products</li><li>
Follow correct reporting procedures if faced with issues</li><li>
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li><li>
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay</li><li>
Has a good knowledge of the restaurant's sitting arrangements</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul><p><b>
What are we looking for?</b><br>
<br>
A F&amp;B Guest Relations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Positive attitude</li><li>
Good communication skills (oral and Written)</li><li>
Committed to delivering high levels of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Degree in relevant area</li><li>
Experience in Food and Beverage department and/or industry</li><li>
Previous experience of cash handling</li><li>
Knowledge of Food Hygiene Regulations</li></ul><p><b><br>
What is it like working for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

F&B Guest Relations Agent

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.</p><b><br>
Job Description</b><p><br>
The main job responsibilities include but are not limited to:</p><ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented training.</li><li>
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)</li><li>
Assist and process check in/out for VIPs guests efficiently and professionally.</li><li>
Escort guests to their rooms and conduct Room Orientation.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to guests in house.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Inspect VIP rooms after amenities are placed.</li><li>
Coordinate with the related Team in regards to arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations reports and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.</li><li>
Achieve the highest profitability through generating revenues and applying proper cost management.</li><li>
To be punctual on duty.</li><li>
Be well groomed to the standards laid down.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.</li><li>
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Encourage and participate in Corporate Social Responsibility (CSR) activities.</li><li>
Other duties as assigned</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University<b> </b>Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li><li>
Fluency in Russian and Turkish is preferred.</li></ul></div>

Guest Relations Agent (Russian Speaker)

<div><p>Front Desk Agent</p><p>
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:</p><ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs.<br>
Communicate special requests or VIP guest details to relevant teams.<br>
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent

<div><p>Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels &amp; Resorts</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5-10</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><h1 class="jobSectionHeader"><b>Job Description</b></h1>
<div><b>Assistant Manager &ndash; Guest Relations &amp; Quality Assurance</b></div>
<p><b>Department:</b> PR / Reception<br>
<b>Reports to:</b> Director of Operations</p>
<div><b>Job Purpose</b></div>
<p>The Assistant Manager &ndash; Guest Relations &amp; Quality Assurance plays a key role in delivering a distinctive and unparalleled service experience. The position emphasizes inspiring leadership, fostering a positive work culture, and implementing service quality systems that enhance member and guest satisfaction. The role ensures efficient departmental operations, continuous staff development, and consistent adherence to the Club&rsquo;s standards, values, and vision.</p>
<div><b>Key Duties &amp; Responsibilities</b></div>
<div><b>1. Leadership &amp; Team Management</b></div>
<ul><li><p>Provide inspirational leadership with a clear vision to ensure delivery of the Club&rsquo;s brand values and service standards.</p>
</li><li><p>Act as a role model reflecting the Club&rsquo;s mission, culture, and values.</p>
</li><li><p>Conduct staff briefings, training programs, performance evaluations, and ongoing coaching.</p>
</li><li><p>Serve as the first point of contact for Guest Relations employees, offering guidance, motivation, and support.</p>
</li><li><p>Maintain high grooming and professional standards within the team.</p>
</li></ul><div><b>2. Guest Service &amp; Experience Enhancement</b></div>
<ul><li><p>Maintain thorough knowledge of all Club products, services, promotions, and policies.</p>
</li><li><p>Address guest/member requirements, concerns, and complaints promptly, ensuring timely resolutions and accurate documentation.</p>
</li><li><p>Gather guest feedback through multiple channels, analyze trends, and recommend service improvements.</p>
</li><li><p>Work collaboratively with department heads to identify root causes of issues and enhance guest satisfaction.</p>
</li></ul><div><b>3. Operational Excellence &amp; Quality Assurance</b></div>
<ul><li><p>Draft, implement, and update Standard Operating Procedures (SOPs) to improve departmental efficiency.</p>
</li><li><p>Support internal and external audits, ensuring compliance with ISO and Supreme Committee standards.</p>
</li><li><p>Document all special offers, discounts, and concessions with required approvals and communicate them appropriately.</p>
</li><li><p>Maintain accurate guest/member records, track membership expiries, and promote renewals.</p>
</li></ul><div><b>4. Performance Monitoring &amp; Reporting</b></div>
<ul><li><p>Prepare weekly progress updates and periodic reports as required.</p>
</li><li><p>Ensure accurate documentation of guest concerns, service glitches, and their resolutions.</p>
</li><li><p>Analyze service quality data and present findings to management.</p>
</li></ul><div><b>5. Budgeting &amp; Revenue Optimization</b></div>
<ul><li><p>Prepare and manage the annual manning, capex, and opex budgets.</p>
</li><li><p>Support revenue generation by implementing incentive programs and service campaigns.</p>
</li><li><p>Develop guest relations initiatives, promotions, and marketing collateral to increase member engagement and revenue.</p>
</li></ul><div><b>6. Cross-Department Coordination</b></div>
<ul><li><p>Work closely with the HR department on staffing, development, and welfare initiatives.</p>
</li><li><p>Build and maintain positive PR with existing members, guests, and clients.</p>
</li><li><p>Support teamwork across departments to ensure smooth operational flow.</p>
</li></ul><div><b>Qualifications</b></div>
<ul><li><p>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.</p>
</li><li><p>Minimum 5 years&rsquo; experience in the hospitality industry, with proven background in Guest Relations and Quality Assurance.</p>
</li><li><p>Experience leading, training, and supervising teams in a service-oriented environment.</p></li></ul></div></div><p></p>

Assistant Manager – Guest Relations & Quality Assurance

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


Assistant Guest Relations Manager

Explore 527+ Guest relations agent intern in Qatar Jobs In Doha Qatar this December. Find roles across top companies and apply now to boost your career.