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guest relations agent

Accor

<div>Company Description 
La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities.</li></ul>
Why work for Accor?<ul><li>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description<ul><li> 
Welcome guests with a warm and professional demeanor.</li><li>
Handle guest check-ins, check-outs, and reservations efficiently.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide information about hotel services, facilities, local attractions, and transportation.</li><li>
Coordinate with housekeeping, concierge, and other departments to meet guest needs.</li><li>
Maintain accurate guest records and ensure confidentiality.</li><li>
Assist in handling guest complaints, aiming for quick and satisfactory resolutions.</li><li>
Promote hotel services and loyalty programs to enhance guest experience.</li><li>
Maintain a clean, organized, and professional front desk and lobby area.</li><li>
Perform other duties as assigned by management.</li></ul> 
Qualifications<ul><li> 
Diploma or equivalent; hospitality or tourism-related education preferred.</li><li>
Previous experience in guest relations, front desk, or customer service is an advantage.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong problem-solving and multitasking abilities.</li><li>
Professional appearance and a friendly, approachable attitude.</li><li>
Proficiency in hotel management software (e.g., Opera) and MS Office.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relations Agent

Hilton

<div>Guest Relation Agent | Hilton Salwa
A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing?
As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for?
Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relation Agent | Hilton Salwa

Fairmont

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
As a Guest Experience Agent, you are responsible for curating personalised and memorable guest experiences throughout the stay. Acting as a key point of contact for in-house guests, you proactively engage, anticipate needs, resolve concerns, and ensure every interaction reflects the luxury standards and brand values of Fairmont.
Key Responsibilities<ul><li>
Welcome and engage with guests in public areas, fostering genuine connections</li><li>
Anticipate guest preferences and deliver tailored experiences</li><li>
Handle guest inquiries, special requests, and concerns promptly and professionally</li><li>
Proactively follow up on guest satisfaction throughout the stay</li><li>
Coordinate amenities, celebrations, and personalized touches for VIPs, repeat guests, and special occasions</li><li>
Manage and resolve guest complaints with empathy and efficiency</li><li>
Take ownership of service recovery, ensuring timely follow-up and guest satisfaction</li><li>
Monitor guest feedback platforms and internal reports to identify improvement opportunities</li><li>
Maintain detailed records of guest preferences and service actions in the system</li><li>
Liaise closely with Housekeeping, Front Office, Food &amp; Beverage, Concierge, and other departments to ensure seamless service delivery</li><li>
Ensure guest requests are communicated clearly and executed to luxury standards</li><li>
Support operational teams in delivering consistent, high-quality guest experiences</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Previous experience in Guest Relations in a luxury hotel and/or resort</li><li>
Excellent verbal and written communication skills in English (additional languages are an asset)</li><li>
Strong emotional intelligence and problem-solving skills</li><li>
Ability to handle sensitive situations with discretion and professionalism</li></ul></div>

Guest Experience Agent

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 As Guest Services Agent
 
 
 , you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Greet, check-in, and escort guests promptly to their rooms
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products
 
 
 </li>
 </ul>
 
 As Guest Services Agent, We Expect From You
 
 
 
 <ul>
 <li>
 Friendly, enthusiastic, passionate, Sociable
 </li>
 <li>
 Engaging, Genuine, Organised
 </li>
 <li>
 Minimum of 1 year of Front Office experience
 </li>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage
 </li>
 <li>
 Strong command of Microsoft Office products ,HMS
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Guest Services - Agent

Marriott International

<div>Additional Information 
Job Number26020440 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Arrival Expert (Bellman)

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Process and confirm guest room reservations made by clients on the phone, letter or fax
 </li>
 <li>
 Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 </li>
 <li>
 Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management
 </li>
 <li>
 Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
 </li>
 <li>
 Promote and maintain good public relations and endeavors to maximize business
 </li>
 <li>
 Maintain an accurate room status at all times
 </li>
 <li>
 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
 </li>
 <li>
 Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Prefer local candidates withing Qatar
</div>

Reservations Agent

SAFIR DOHA HOTEL

Job Title: Receptionist / Front Office Agent Location: Doha, Qatar Company: Safir Doha Hotel Job Type: Full-TimeJob DescriptionSafir Doha Hotel is seeking a friendly, professional, and customer-oriented Receptionist / Front Office Agent to join our Front Office team. The successful candidate will be responsible for providing excellent guest service, ensuring smooth check-in and check-out procedures, and assisting guests with their inquiries to create a positive hotel experience.Key Responsibilities<ul><li>Greet and welcome guests in a professional and courteous manner.</li><li>Handle guest check-in and check-out procedures efficiently.</li><li>Manage reservations, room assignments, and guest requests.</li><li>Answer phone calls and respond to guest inquiries promptly.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Coordinate with Housekeeping and other departments to ensure guest satisfaction.</li><li>Handle guest complaints and escalate issues when necessary.</li><li>Maintain accurate guest records and billing information in the hotel system.</li><li>Ensure the reception area is organized and presentable at all times.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s Degree in Hospitality Management or related field is preferred.</li><li>Minimum 1&ndash;2 years of experience in Front Office or customer service, preferably in the hospitality industry.</li><li>Good communication and interpersonal skills.</li><li>Presentable, friendly, and professional attitude.</li><li>Ability to work in rotational shifts, including weekends and holidays.</li><li>Knowledge of hotel reservation systems and Microsoft Office is an advantage.</li></ul>Preferred Qualifications<ul><li>Previous experience working in a hotel Front Office.</li><li>Knowledge of PMS systems (Opera or similar) is an advantage.</li><li>Multilingual skills are a plus.</li></ul>Job Type: Full-time

Receptionist

Explore 276+ Guest relations agent in Doha this March. Find roles across top companies and apply now to boost your career.