guest relations agent

Rixos

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications<ul><li> 
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul> 
Additional Information 
Russian Speaker</div>

Guest Relations Agent

Holilday Inn Express

Overview We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism and grace. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations efforts.Duties<ul><li>Greet guests upon arrival with a warm and friendly demeanor.</li><li>Manage front desk operations, including check-ins and check-outs.</li><li>Handle guest inquiries and resolve issues promptly and effectively.</li><li>Provide information about hotel services, local attractions, and amenities.</li><li>Maintain accurate records of guest information and transactions using phone systems.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Assist in managing reservations and room assignments efficiently.</li><li>Uphold high standards of customer service in all interactions with guests.</li></ul>Qualifications<ul><li>Previous experience in hospitality or guest services is preferred.</li><li>Strong phone etiquette and communication skills are essential.</li><li>Familiarity with hotel management software is a plus.</li><li>Ability to work flexible hours, including weekends and holidays.</li><li>Bilingual or multilingual abilities are highly desirable for enhancing guest relations.</li><li>A positive can do attitude, attention to detail, and a commitment to providing exceptional service are crucial for success in this role.</li></ul>Join us in creating memorable experiences for our guests as we strive to deliver outstanding service in the hospitality industry!Job Types: Full-time, Part-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Lorton, VA 22079 (Required)</li></ul>Ability to Relocate:<ul><li>Lorton, VA 22079: Relocate before starting work (Required)</li></ul>Work Location: In person

Guest Service Agent

Dual Branded Marriott

Overview Join our dynamic hospitality team as a Guest Service Representative/Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, ensuring every guest feels welcomed, valued, and cared for from check-in to check-out. Your energy and professionalism will set the tone for a positive stay, embodying the spirit of exceptional hospitality and guest relations.Duties<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression.</li><li>Manage guest check-in and check-out processes efficiently using hotel management software.</li><li>Handle guest inquiries, requests, and complaints with a positive attitude and proactive solutions.</li><li>Operate multi-line phone systems with excellent phone etiquette to assist callers promptly and courteously.</li><li>Maintain accurate records of reservations, guest information, and billing details.</li><li>Provide information about hotel amenities, local attractions, and services to enhance guest experience.</li><li>Support night audit procedures when scheduled, ensuring financial accuracy and reporting compliance.</li><li>Collaborate with hotel management and housekeeping staff to ensure smooth daily operations.</li><li>Assist with guest relations by addressing special requests and ensuring overall satisfaction throughout their stay.</li></ul>Requirements<ul><li>Proven experience in hotel management or hospitality management roles, preferably at the front desk or in guest services.</li><li>Bilingual or multilingual skills to communicate effectively with diverse guests from around the world.</li><li>Strong customer service skills with a passion for creating welcoming environments.</li><li>Familiarity with hotel management software and multi-line phone systems.</li><li>Knowledge of resort operations, guest relations strategies, and hospitality standards.</li><li>Ability to handle night audit procedures confidently when required.</li><li>Excellent phone etiquette and communication skills to engage guests professionally over the phone and in person.</li><li>Previous hotel experience is highly preferred; familiarity with front desk operations is a plus. Embark on a rewarding career where your vibrant personality makes every guest&rsquo;s stay extraordinary!</li><li>Knowledge of Hotel Key or IHG a plus!!!</li></ul>Pay: $16.00 - $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li><li>Overnight Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Cincinnati, OH 45227 (Preferred)</li></ul>Work Location: In person

Guest Service Representative/Front Desk Agent

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. 
Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer Russian-speaking

Marriott Vacations Worldwide

<div>Hourly Rate: $20.65<div><div>
Are you looking for a place where meaningful moments are made together?</div><div> 
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.</div><div> 
Where great benefits lead to a life fulfilled.</div><div><ul><li>
Competitive Pay</li></ul></div><div><ul><li>
Medical/Dental/Vision/401K opportunities</li></ul></div><div><ul><li>
Travel discounts</li></ul></div><div><ul><li>
Credit Union Membership</li></ul></div><div><ul><li>
Tuition Reimbursement</li></ul></div><div><ul><li>
Professional Counseling &amp; Family Support</li></ul></div><div><ul><li>
Growth and Development Opportunities</li><li><ul><li>Benefit Eligibility will vary by position</li></ul></li></ul></div><div> 
Site Specific Perks</div><div><ul><li>
Free On-Site Parking</li><li>
Free Fitness Center use</li><li>
Free Golf</li><li>
Discounted meals, complimentary soft drinks
</li><li>Department celebrations</li><li>
Associate Appreciation Week</li><li>
Monthly associate recognition and reward programs</li><li>
Company branded winter coat, uniforms and work shoe stipend provided</li><li>
Monthly phone stipend</li></ul></div></div><div><div> 
As a Guest Services Agent, a typical day will include:</div><div><ul><li>
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.</li></ul></div><div><ul><li>
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.</li></ul></div><div><ul><li>
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)</li></ul></div><div><ul><li>
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.</li></ul></div><div><ul><li>
Answers telephone calls and routes calls to the proper department as applicable.</li></ul></div><div><ul><li>
May be asked to assist with bellman and runner duties depending on facility or location.</li></ul></div><div> 
Guest Experience and Company Standards</div><div><ul><li>
Welcome and greet guests and anticipate and address their needs.</li></ul></div><div><ul><li>
Interact with colleagues and guests professionally and promptly.</li></ul></div><div><ul><li>
Contribute to team goals.</li></ul></div><div><ul><li>
Always follow company policies and safety procedures.</li></ul></div><div> 
To Become a Guest Services Agent at MVW:</div><div><ul><li>
Available to work various shifts, holidays, and both weekend days.</li></ul></div><div><ul><li>
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.</li></ul></div><div><ul><li>
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.</li></ul></div><div><ul><li>
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.</li></ul></div></div><div><div><ul><li>
Specific job duties may differ by property, size of team, or facility.</li></ul></div></div>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Front Desk Agent

Kalyan Hospitality

<div>
 
 
 About Company:
 
 
 
 
 Our Vision
 
 
 
 
 
 
 
 Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.
 
 
 
 
 
 
 
 
 
 
 
 Our Mission
 
 
 
 
 
 
 
 Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 The Guest Service Agent plays a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all guests from arrival to departure. This position is responsible for managing guest check-ins and check-outs efficiently while addressing inquiries and resolving any issues promptly and professionally. The role requires maintaining a welcoming and hospitable environment, acting as the first point of contact and representative of the establishment&rsquo;s brand and values. The Guest Service Agent collaborates closely with other departments to coordinate guest requests and enhance overall satisfaction. Ultimately, this role contributes significantly to building guest loyalty and positive reviews, which are essential for the ongoing success of the hospitality operation.
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 
 <li>
 High school diploma or equivalent.
 </li>
 
 <li>
 Previous experience in customer service or hospitality preferred but not required.
 </li>
 
 <li>
 Basic computer skills, including familiarity with reservation and property management software.
 </li>
 
 <li>
 Strong communication skills with the ability to interact effectively with diverse guests.
 </li>
 
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 
 <li>
 Experience working in a hotel or resort front desk environment.
 </li>
 
 <li>
 Proficiency in multiple languages to assist a diverse guest population.
 </li>
 
 <li>
 Knowledge of local area attractions and transportation services.
 </li>
 
 <li>
 Certification in hospitality or customer service training programs.
 </li>
 
 <li>
 Demonstrated ability to handle conflict resolution and emergency situations calmly.
 </li>
 
 </ul>
 
 
 
 Responsibilities:
 
 
 
 <ul>
 
 <li>
 Greet guests warmly and assist with the check-in and check-out processes using property management systems.
 </li>
 
 <li>
 Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring timely resolution.
 </li>
 
 <li>
 Maintain accurate guest records and process payments, deposits, and billing information securely.
 </li>
 
 <li>
 Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and special requests.
 </li>
 
 <li>
 Provide detailed information about hotel services, amenities, local attractions, and transportation options.
 </li>
 
 <li>
 Ensure compliance with all safety, security, and privacy policies to protect guests and property.
 </li>
 
 <li>
 Assist in managing reservations and room assignments to optimize occupancy and guest satisfaction.
 </li>
 
 <li>
 Support administrative tasks such as preparing reports, managing correspondence, and maintaining the front desk area.
 </li>
 
 </ul>
 
 
 
 Skills:
 
 
 
 
 The Guest Service Agent utilizes strong interpersonal and communication skills daily to create a welcoming atmosphere and address guest needs effectively. Problem-solving abilities are essential for resolving complaints and unexpected situations with professionalism and tact. Organizational skills help manage multiple tasks simultaneously, such as processing check-ins while responding to phone inquiries. Familiarity with property management systems and basic computer applications enables efficient handling of reservations, billing, and record-keeping. Additionally, cultural sensitivity and language skills enhance the ability to serve a diverse clientele, ensuring all guests feel valued and understood.
 
</div>

Ignite Hotels

<div>Front Desk Agent (Guest Service)
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Desk Agent is the first and last impression of the hotel. This role delivers outstanding guest service, supports check-in/check-out, and assists with daily front office operations.
Essential Functions<ul><li>
Greet guests warmly and provide efficient check-in and check-out services.</li><li>
Handle guest questions, requests, and concerns in a professional and timely manner.</li><li>
Process reservations, room assignments, and payment transactions accurately.</li><li>
Follow cash handling procedures and front office policies.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Coordinate with housekeeping and maintenance to meet guest needs.</li><li>
Answer phones, manage emails, and respond to guest inquiries.</li><li>
Support loyalty programs and local marketing initiatives as directed.</li><li>
Maintain cleanliness and organization of the front desk and lobby area.</li><li>
Perform other duties as assigned.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.
Qualifications
Experience<ul><li>
Customer service or hospitality experience preferred (hotel front desk a plus).</li></ul>
Education<ul><li>
High school diploma or GED required.</li></ul>
Skills &amp; Abilities<ul><li>
Friendly, professional communication skills with a service-first mindset.</li><li>
Ability to multitask and stay calm in a fast-paced environment.</li><li>
Basic computer skills; PMS experience (Opera, OnQ, Choice Advantage, etc.) a plus.</li><li>
Reliable, punctual, detail-oriented, and professional.</li><li>
Strong problem-solving and guest recovery skills.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: Front Office Manager and/or other designated Company leadership
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Rep

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