guest relations agent

Mercure Hotels

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.
  </li>
  <li>
   Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
  </li>
  <li>
   Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter.
  </li>
  <li>
   Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
  </li>
  <li>
   Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
  </li>
  <li>
   Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.
  </li>
  <li>
   Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
  </li>
  <li>
   Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
  </li>
  <li>
   Work in coordination with all departments and ensure the flow of necessary information.
  </li>
  <li>
   Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
  </li>
  <li>
   Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
  </li>
  <li>
   Follow the VIP procedures and greet VIP guests and bid them farewell.
  </li>
  <li>
   Walk agency representatives and potential guests around the facility.
  </li>
  <li>
   Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
  </li>
  <li>
   Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
  </li>
  <li>
   Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
  </li>
  <li>
   Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
  </li>
  <li>
   Support hotel sales. Is authorised to sell charged services.
  </li>
  <li>
   Take part in the Emergency Response Teams.
  </li>
  <li>
   Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
  </li>
  <li>
   Respond to guest inquiry forms and all written suggestions, complaints etc.
  </li>
  <li>
   Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
  </li>
  <li>
   Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
  </li>
  <li>
   Take part in training programmes and departmental internal communication meetings.
  </li>
  <li>
   Due to being in direct contact with guests, must always look clean, neat and fresh.
  </li>
  <li>
   To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
  </li>
  <li>
   To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
  </li>
  <li>
   To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
  </li>
  <li>
   Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
  </li>
  <li>
   Carry out all other duties assigned by managers and hotel management not specified in the job description.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least a vocational high school certificate or a related field or equivalent experience.
  </li>
  <li>
   Proven experience in the same role within the hotel industry.
  </li>
  <li>
   Knowledge of hotel operations, service standards, and guest expectations.
  </li>
  <li>
   Effective communication and interpersonal abilities.
  </li>
  <li>
   Detail-oriented and capable of managing multiple tasks and priorities.
  </li>
  <li>
   Flexibility to adapt to a dynamic and fast-paced environment.
  </li>
  <li>
   Fluency in verbal and written English is essential.
  </li>
  <li>
   Additional Russian language is a must, Arabic will be an advantage.
  </li>
 </ul>
</div>


Guest Relations Agent

Atlantis The Palm

<p></p><div><p>Agent, Restaurant Reservations
<br>
(20297)</p><br>
<p></p><p>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</p><br>
<p></p><p>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</p><br>
<p></p><p>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</p>
<p><b>About The Role</b></p>
<p>Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.</p><br>
<p></p><p>As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.</p><br>
<p></p><p><b>About You</b></p>
<p>It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.</p><br>
<p></p><p>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
<p></p><p>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

Agent, Restaurant Reservations

Atlantis Resorts

<div>
 ( 20294 )
 <br/>
 <br/>
 A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
 <br/>
 <br/>
 The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
 <br/>
 <br/>
 Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.
 <br/>
 <br/>
 As an Agent, Room Reservations you will be responsible for taking reservations for Atlantis The Palm in a proper manner as per the hotel&rsquo;s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.
 <br/>
 <br/>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
 <br/>
 <br/>
 We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
 <br/>
 <br/>
 With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
</div>


Agent, Room Reservations

Marriott Vacations Worldwide

<div>
 Hourly Rate: $30.60
 <br/>
 <br/>
 <strong>
  Hourly Wage: $30.60
  <br/>
  <br/>
 </strong>
 Are you looking for a place where meaningful moments are made together?
 <br/>
 <br/>
 At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a
 <strong>
  Guest Services Agent
 </strong>
 at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
 <br/>
 <br/>
 <strong>
  Where Great Benefits Lead To a Life Fulfilled.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Pay
  </li>
  <li>
   Medical/Dental/Vision/401K opportunities
  </li>
  <li>
   Travel discounts
  </li>
  <li>
   Credit Union Membership
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Professional Counseling &amp; Family Support
  </li>
  <li>
   Growth and Development Opportunities
  </li>
  <li>
   *Benefit Eligibility will vary by position
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Site Specific Perks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Free on-site employee parking
  </li>
  <li>
   Complimentary breakroom amenities, coffee &amp; tea
  </li>
  <li>
   Discounts to onsite food outlets
  </li>
  <li>
   Company branded attire for outdoor associates
  </li>
  <li>
   Celebratory Luncheons
  </li>
  <li>
   Discounted theme park tickets
  </li>
  <li>
   Local restaurant discounts
  </li>
  <li>
   Community service opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As a Guest Services Agent, a typical day will include:
 </strong>
 <strong>
  (Overnight)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  </li>
  <li>
   Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  </li>
  <li>
   Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
  </li>
  <li>
   Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  </li>
  <li>
   Answers telephone calls and routes calls to the proper department as applicable.
  </li>
  <li>
   May be asked to assist with bellman and runner duties depending on facility or location.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Guest Experience And Company Standards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome and greet guests and anticipate and address their needs.
  </li>
  <li>
   Interact with colleagues and guests professionally and promptly.
  </li>
  <li>
   Contribute to team goals.
  </li>
  <li>
   Always follow company policies and safety procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Become a Guest Services Agent At AAH
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Available to work various shifts, holidays, and both weekend days.
  </li>
  <li>
   Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  </li>
  <li>
   Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  </li>
  <li>
   Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
   <br/>
   <br/>
  </li>
 </ul>
 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
</div>


Front Desk Agent

Hampton by Hilton Ocean City Bayfront Convention Center

<p>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p><b>What will I be doing?</b></p><p>As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><p>&middot; Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room.</p><p>&middot; Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</p><p>&middot; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries</p><p>&middot; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</p><p>&middot; Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner</p><p>&middot; Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction</p><p>&middot; Receive, input, retrieve, and relay messages to guests</p><p><b>What are we looking for?</b></p><p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:</p><p>&middot; Hospitality - We're passionate about delivering exceptional guest experiences.</p><p>&middot; Integrity - We do the right thing, all the time.</p><p>&middot; Leadership - We're leaders in our industry and in our communities.</p><p>&middot; Teamwork - We're team players in everything we do.</p><p>&middot; Ownership - We're the owners of our actions and decisions.</p><p>&middot; Now - We operate with a sense of urgency and discipline</p><p>In addition, we look for the demonstration of the following key attributes:</p><p>&middot; Quality</p><p>&middot; Productivity</p><p>&middot; Dependability</p><p>&middot; Customer Focus</p><p>&middot; Adaptability</p><p><b>What will it be like to work for Hilton?</b></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p>EOE/AA/Disabled/Veteran</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Paid time off</li></ul><p>Work Location: In person</p>

AM - Guest Service Agent-Hampton Inn & Suites Ocean City Bayfront

Hilton

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Exceptional Hospitality Starts with You
  <br/>
  <br/>
 </strong>
 Picture yourself brightening someone&rsquo;s day. When you join our hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 <strong>
  Guest Relation Agent
 </strong>
 , you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Here's what you'll do during a typical day:
 <br/>
 <br/>
 <ul>
  <li>
   Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
  </li>
  <li>
   Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  </li>
  <li>
   Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
  </li>
  <li>
   Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  </li>
  <li>
   Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What It Takes to Make the Stay
  <br/>
  <br/>
 </strong>
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 <br/>
 <br/>
 A passion for spreading the light and warmth of
 <strong>
  Hospitality
 </strong>
 . Acting with
 <strong>
  Integrity
 </strong>
 and always doing the right thing. Inspiring others through
 <strong>
  Leadership
 </strong>
 . A belief that
 <strong>
  Teamwork
 </strong>
 drives the best outcomes. A sense of
 <strong>
  Ownership
 </strong>
 and accountability. And a focus on the
 <strong>
  Now
 </strong>
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Join an Award-Winning Workplace Culture
  <br/>
  <br/>
 </strong>
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 <br/>
 <br/>
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 <br/>
 <br/>
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 <br/>
 <br/>
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>


Guest Relation Agent (Society)

Highgate

<div>Compensation Type: Hourly Kessler Hotels:
<div>
Kessler Hospitality&rsquo;s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel&rsquo;s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah&rsquo;s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.</div>
Location:
<div></div><div>
Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.</div><div></div><div><br>
Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville&rsquo;s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.</div>
Overview:
<div>
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</div>
Responsibilities:
<ul><li><div>Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</div></li><li><div>
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</div></li><li><div>
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</div></li><li><div>
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</div></li><li><div>
Review Front Office log and Trace File daily.</div></li><li><div>
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</div></li><li><div>
Follow all cash handling and credit policies.</div></li><li><div>
Be aware of all rates, packages and special promotions as listed in the Red Book.</div></li><li><div>
Be familiar with all in-house groups.</div></li><li><div>
Be aware of closed out and restricted dates.</div></li><li><div>
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</div></li><li><div>
Be familiar with hospitality terminology.</div></li><li><div>
Have knowledge of emergency procedures and assist as needed.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Use proper two-way radio etiquette at all times when communicating with other employees.</div></li><li><div>
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</div></li><li><div>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</div></li><li><div>
Be able to complete a bucket check, room rate verification report, and housekeeping report.</div></li><li><div>
Balance and prepare individual paperwork for closing of shift according to hotel standards.</div></li><li><div>
Maintain and market promotions and guest programs.</div></li><li><div>
Maintain a clean work area.</div></li><li><div>
Assist guests with safe deposit boxes.</div></li></ul>
Qualifications:
<ul><li><div>College course work in related field helpful.</div></li><li><div>
Experience in a hotel or a related field preferred.</div></li><li><div>
High School diploma or equivalent required.</div></li><li><div>
Computer experience required.</div></li><li><div>
Customer Services experience preferred.</div></li><li><div>
Flexible and long hours sometimes required.</div></li><li><div>
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</div></li><li><div>
Ability to stand during entire shift.</div></li><li><div>
Maintain a warm and friendly demeanor at all times.</div></li><li><div>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</div></li><li><div>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</div></li><li><div>
Must be able to multitask and prioritize departmental functions to meet deadlines.</div></li><li><div>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</div></li><li><div>
Attend all hotel required meetings and trainings.</div></li><li><div>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</div></li><li><div>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</div></li><li><div>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</div></li><li><div>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</div></li><li><div>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</div></li><li><div>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</div></li><li><div>
Must be able to cross-train in other hotel related areas.</div></li><li><div>
Must be able to maintain confidentiality of information.</div></li><li><div>
Must be able to show initiative, including anticipating guest or operational needs.</div></li><li><div>
Perform other duties as requested by management.</div></li></ul></div><p></p>

Guest Services Agent

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