guest relations agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
 
 
 
 Job Description
 
 
 
 Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
 </li>
 <li>
 Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintain positive guest relations at all times.
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Maintain complete knowledge at all times of:
 </li>
 <li>
 all hotel features/services, hours of operation.
 </li>
 <li>
 all room types, numbers, layout, decor, appointments and location.
 </li>
 <li>
 all room rates, special packages and promotions.
 </li>
 <li>
 daily house count and expected arrivals/departures.
 </li>
 <li>
 scheduled daily group activities.
 </li>
 <li>
 Loyalty program details
 </li>
 <li>
 Build guest loyalty through personalized service
 </li>
 <li>
 Process all guest registrations and check-outs.
 </li>
 <li>
 Communicate services and amenities of the hotel to guests.
 </li>
 <li>
 Coordinate all guest room billing.
 </li>
 <li>
 Respond to all guest requests.
 </li>
 <li>
 Document and confirm reservations and cancellations.
 </li>
 <li>
 Block rooms in computer and follow through on designated requirements.
 </li>
 <li>
 Generate, print and distribute daily and weekly reports.
 </li>
 <li>
 Settle guest accounts and adhere to all cashiering procedures.
 </li>
 <li>
 Assist other front office departments as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school graduate or equivalent vocational training certificate.
 </li>
 <li>
 Previous experience as Front Desk Agent in hospitality an asset.
 </li>
 <li>
 Previous guest relations and cashiering experience an asset.
 </li>
 <li>
 Computer literate in Microsoft window Applications.
 </li>
 <li>
 Knowledge of Opera Property Management system
 </li>
 <li>
 Fluency in English both verbal and non-verbal.
 </li>
 <li>
 Ability to:
 </li>
 <li>
 perform job functions with attention to detail, speed and accuracy.
 </li>
 <li>
 prioritize and organize.
 </li>
 <li>
 be a clear thinker, remaining calm and resolving problems using good judgement.
 </li>
 <li>
 understand guests&rsquo; needs.
 </li>
 <li>
 work cohesively with co-workers as part of a team.
 </li>
 <li>
 work with minimal supervision.
 </li>
 <li>
 maintain confidentiality of guest information and pertinent hotel data.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Paid time off
 </li>
 <li>
 Medical, Dental and Vision Insurance, 401K
 </li>
 <li>
 Complimentary Shift Meal
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academy designed to sharpen your skills
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
 </li>
 <li>
 Career development opportunities with national and international promotion opportunities
 </li>
 <li>
 Eligible performance based bonus
 </li>
 </ul>
</div>

Front Desk Agent

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression&mdash;bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.
Key Responsibilities<ul><li>
Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations</li><li>
Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience</li><li>
Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy</li><li>
Build strong guest relationships through recognition, personalization, and preference tracking</li><li>
Respond to guest inquiries, requests, and concerns promptly and professionally</li><li>
Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams</li><li>
Support concierge services including reservations, guest information, and special requests</li><li>
Handle guest accounts, payments, and cashiering responsibilities with accuracy</li><li>
Maintain and update guest profiles using Opera and other systems</li><li>
Assist with luggage handling and airport transfers coordination when required</li><li>
Promote resort facilities, services, and experiences, identifying upselling opportunities</li><li>
Follow daily shift checklists and ensure accurate handovers between shifts</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Ensure compliance with health, safety, and security procedures at all times</li></ul> 

Qualifications 
<ul><li>
Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Strong understanding of luxury service standards (Forbes or similar)</li><li>
Excellent communication and interpersonal skills with a guest-first mindset</li><li>
Professional, polished, and confident in guest-facing environments</li><li>
Strong problem-solving skills with the ability to think on your feet</li><li>
Highly organized with attention to detail and accuracy</li><li>
Experience with Opera or similar hotel management systems is an advantage</li><li>
Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>
Discreet, trustworthy, and able to handle sensitive guest information</li><li>
Passion for hospitality and creating exceptional guest experiences</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Agent (Saudi National)

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Guest Service Agent - Hilton Garden Inn Tampa North/Temple Terrace
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:<ul><li>
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li><li>
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li><li>
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li><li>
Receive, input, retrieve and relay messages to guests</li></ul>
What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul>
In addition, we look for the demonstration of the following key attributes:<ul><li>
Quality</li><li>
Productivity</li><li>
Dependability</li><li>
Customer Focus</li><li>
Adaptability</li></ul>
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent - Hilton Garden Inn Tampa North/Temple Terrace

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
At FAENA The Red Sea, every conversation is an experience. As a Guest Experience Agent (Telephones), you will serve as the voice of the resort, creating seamless, personalized, and intuitive communication that reflects the elegance, energy, and theatrical spirit of the FAENA brand.
Acting as the central communication hub of the resort, you will ensure all guest interactions are handled with warmth, precision, discretion, and Forbes-level luxury service standards. From coordinating guest requests to supporting operational flow across departments, you will play a vital role in shaping unforgettable guest journeys through exceptional communication and service excellence.
Key Responsibilities<ul><li>
Act as the primary communication link for all internal and external resort calls, ensuring prompt, professional, and polished service at all times</li><li>
Answer calls within Forbes luxury service standards using refined and personalized communication etiquette</li><li>
Handle all guest interactions with warmth, discretion, professionalism, and attention to detail</li><li>
Maintain complete confidentiality of guest information, room numbers, VIP details, and sensitive communications</li><li>
Accurately process and transfer calls while minimizing delays and ensuring seamless communication flow</li><li>
Record and communicate guest requests, complaints, defects, and follow-up actions clearly and efficiently</li><li>
Coordinate closely with Front Office, Butler, Concierge, Housekeeping, Engineering, and other operational departments to ensure seamless guest experience delivery</li><li>
Manage wake-up calls, emergency calls, and priority guest requests with urgency and strict adherence to procedures</li><li>
Maintain full awareness of daily resort operations including VIP arrivals, group movements, events, and operational updates</li><li>
Promote resort facilities, services, dining venues, and experiences confidently when responding to guest inquiries</li><li>
Support reservation and guest service functions when required, including handling in-house inquiries and operational coordination</li><li>
Ensure all communication reflects Forbes 5-star standards and the elevated luxury positioning of FAENA The Red Sea</li><li>
Maintain accurate communication logs and operational records within resort systems</li><li>
Assist with guest profile updates and preferences within operational platforms including Opera and related systems</li><li>
Identify opportunities to enhance the guest experience and support revenue generation through personalized recommendations and upselling</li><li>
Handle guest concerns professionally, ensuring timely resolution, follow-up, and escalation where required</li><li>
Support onboarding and operational training for new team members when required</li><li>
Maintain exceptional grooming, professionalism, and presentation standards in line with the FAENA brand</li><li>
Ensure compliance with all health, safety, fire, emergency, and security procedures</li><li>
Report suspicious activity, fraud attempts, incidents, or operational concerns immediately to leadership</li><li>
Participate actively in departmental meetings, training sessions, Forbes preparation activities, and quality assurance initiatives</li><li>
Carry out any additional duties required to support operational excellence and unforgettable guest experiences</li></ul> 

Qualifications 
<ul><li>
Minimum 1 year of experience in Front Office, Operator, Guest Relations, or a similar guest-facing role within a luxury hotel or resort environment</li><li>
Previous experience in a Forbes 5-star or lifestyle luxury hospitality environment preferred</li><li>
High school diploma required; hospitality-related education or certifications preferred</li><li>
Strong verbal communication skills with excellent telephone etiquette and interpersonal abilities</li><li>
Professional, confident, and composed demeanor with exceptional attention to detail</li><li>
Ability to remain calm and solution-oriented in a fast-paced luxury environment</li><li>
Strong organizational and multitasking skills with the ability to prioritize effectively</li><li>
Experience working with hotel systems such as Opera and other guest service platforms preferred</li><li>
Excellent command of English; additional languages are considered an advantage</li><li>
Demonstrates authenticity, warmth, charisma, and an engaging personality aligned with the FAENA culture</li><li>
Passion for luxury hospitality, personalized service, and creating memorable guest experiences</li><li>
Ability to maintain discretion and confidentiality with guest and operational information</li><li>
Energetic, proactive, and motivated with a collaborative team-oriented mindset</li><li>
Strong understanding of luxury service standards, communication excellence, and guest engagement principles</li></ul></div>

Guest Experience Agent - Telephones (Saudi National)

ElGouna Film Festival

<div><div>Position Overview: 
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step. 
</div><div>
Key Responsibilities:</div><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li><li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.</li></ul><div>
Coordination &amp; Liaison:</div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li><li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.</li></ul><div>
On-Site Festival Support:</div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li><li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture. 
<li>
</li></ul><div>
About El Gouna Film Festival:</div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div> 

About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Liaison

<div>Guest Service Agent, (Part-Time) - DoubleTree by Hilton Hotel Kansas City Overland Park
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
What will I be doing? 
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul><li>Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent, (Part-Time) - DoubleTree by Hilton Hotel Kansas City Overland Park

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