guest relations associate

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: $13.33-$13.73 hourly</div>

Guest Services Rep Part Time-104020

Play Spin Win Brands

<div>With over 85 locations, Dotty's, Stella's PlaceShelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.
Description: The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:<ul><li>
Act with integrity and honesty in all work-related duties.</li><li>
Maintain the operations of the store independently during each scheduled shift.
</li><li>Maintain a positive work environment for employees, guests, and vendors.</li><li>
Uphold state, local, and company standards, regulations, and site inspections</li><li>
Collaborate with fellow employees and managers.</li></ul>
Responsibilities:<ul><li>
Provide exceptional customer service.<ul><li>
Genuinely create memorable experiences for all our guests, every shift, every day, every time.</li><li>
Anticipate customer needs by actively listening and offering tailored solutions.</li></ul></li><li>
Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.</li><li>
Enthusiastically promote marketing initiatives consistently to every guest.<ul><li>
Accurately document guest activity and records.</li></ul></li><li>
Maintain the highest standard of cleanliness and sanitation.
<ul><li>Clean and sanitize caf&eacute; and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.</li><li>
Empty trash bins and ensure proper disposal of waste.</li><li>
Perform deep cleaning tasks, as needed.</li></ul></li><li>
Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.</li><li>
Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.</li><li>
Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.</li><li>
Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.</li><li>
Prepare and serve food and beverage items, ensuring consistent food quality and standards.<ul><li>
Sample food items for guests throughout shift.</li><li>
Record cooler and freezer temperatures each shift.</li></ul></li><li>
Successfully complete certification courses within 30 days of hire.<ul><li>
Basset, Allergen, sexual harassment, and Illinois Food Manager
</li></ul></li><li>Providing a safe environment for staff, guests, and vendors.<ul><li>
Locking doors and setting alarms.</li><li>
Reporting safety hazards or concerns such as torn carpet or defective furniture.
</li><li>Maintains regular and consistent attendance and punctuality.
</li><li>Perform other duties as requested by management.</li></ul></li></ul>
Skills and Experience:<ul><li>
Must be 21 years of age</li><li>
Previous customer service experience is preferred.
</li><li>Must have a reliable form of transportation.</li><li>
Able to use a touch-sensitive POS system.</li><li>
Being able to bend, reach, lift and/or carry 15 pounds.</li><li>
Knowledge of the service environment.</li><li>
Strong interpersonal skills and the ability to work as part of a team.
</li><li>Attend meetings and trainings as required by management.</li></ul></div>

Guest Service Host

Four Seasons

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 
 
 
 Our Team
 
 
 
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
 
 
 
 Who We Look For
 
 
 
 We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
 </li>
 <li>
 Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
 </li>
 <li>
 Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
 </li>
 <li>
 Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest&rsquo;s name consistently.
 </li>
 <li>
 Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
 </li>
 <li>
 Work harmoniously and professionally with co-workers and supervisors.
 </li>
 <li>
 Complete special projects (menu changes, signage, etc) as instructed.
 </li>
 <li>
 Ensure proper table set-up and make minor adjustments as needed.
 
 
 </li>
 </ul>
 
 
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 Degree Holder, preferably in hotel and restaurant management
 </li>
 <li>
 2-4 years of experience with a luxury hotel in a luxury hotel &amp; resort
 </li>
 <li>
 Excellent command in English, Arabic is an advantage
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 <ul>
 <li>
 Deeply instilled values based company culture
 </li>
 <li>
 Opportunities to build a successful career with global potential
 </li>
 <li>
 Unique strong culture - diversity of 50 different nationalities
 </li>
 <li>
 Living accommodation in a high quality, well-resourced apartment
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Employee Recognition Programs
 </li>
 <li>
 Complimentary nights at FS Hotels Worldwide
 </li>
 <li>
 Paid annual home leave tickets
 </li>
 <li>
 Complimentary meals in employee restaurants
 </li>
 <li>
 Free transportation to work
 </li>
 <li>
 Medical coverage
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 The Hotel will apply for the work authorization for a successful candidate.
 
 
 
 Learn More About Employment With Four Seasons
 
 
 
 You could also learn more about employment with Four Seasons via the following channels:
 
 
 https://www.facebook.com/FourSeasonsJobs
 
 
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 http://jobs.fourseasons.com
 
 
 https://twitter.com/FourSeasonsJobs
</div>

Hostess - Nobu

Inn at Clemson

Hiring for all shifts. 7a-3pm, 3pm-11pm and part time audit 11pm-7am. Marriott Discounts WorldwideBe the warm welcome that kicks off a memorable guest experience&middot; Acknowledge rewards members and returning guests, in person or on the phone&middot; Handle credit transactions&middot; Start every stay right by swiftly checking guests in and out &ndash; take IDs, hand out room keys, and control and release safety deposit boxes&middot; Stay one step ahead of guests&rsquo; needs &ndash; record and act on their preferences, and handle their messages, requests, questions and concerns&middot; Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary&middot; Stay safe all the time. Following our safety procedures, you&rsquo;ll report all incidents and wear any protective gear needed&middot; Take pride in your appearance and place as a brand ambassadorWhat we need from you&middot; Communication skills - guests will need to come to you with concerns as well as compliments, so you&rsquo;ll be easy to talk to&middot; Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories&middot; Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic math and computers&middot; Flexibility - night, weekend and holiday shifts are all part of the job&middot; You&rsquo;ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential&middot; Experience - ideally, you&rsquo;ll have spent at least one year in a front desk or guest service positionJob Types: Full-time, Part-timePay: From $12.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Front Desk Hotel

Opus One Winery LLC

<div>COMPANY OVERVIEW

Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders&rsquo; dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners and with our customers. 

<h2 class="jobSectionHeader">
POSITION SUMMARY</h2>

Reflecting the spirit, grace, and uncompromised courtesy of the Founders, the Guest Relations Assistant supports the tasting room staff, assists in setup and cleanup of large parties, ensures the tasting rooms are stocked with all necessary glassware, and helps maintain cleanliness in the winery&rsquo;s public spaces. 

<h3 class="jobSectionHeader">
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.</h3>
<ul><li>Support the tasting room staff with set up, open and closing procedures.</li><li>
Uncover all the teak furniture.</li><li>
Wipe down all outside tables as needed.</li><li>
Open all umbrellas.</li><li>
Check and replace any empty propane tanks in the heaters.</li><li>
Stock Courtyard Bar with all paper goods (napkins, coasters, tasting notes, maps, etc.)</li><li>
Pre-set all tables in the Partners&rsquo; Room and Wine Library.</li><li>
Assist with pre-pouring wines and water.</li><li>
Fill water pitchers so they are ready for morning visitation.</li><li>
Fold cloth napkins for Partners&rsquo; Room washrooms</li><li>
Fold serviettes for tea and champagne service.</li><li>
Stock glass washing room with all paper goods (napkins, coasters, tasting notes, tri-folds, etc.)</li><li>
Ensure Wine Storage Room (WSR) is neat, tidy and well-stocked with wines, bags, and boxes.</li><li>
Ensure the wine storage area behind Courtyard is neat, tidy and well-stocked with wines, bags, and boxes.</li><li>
Wash and polish all glassware throughout the day.</li><li>
Set up glassware, coasters and napkins for all consumer and trade tastings.</li><li>
Break down all tastings when they are finished, including those that take place in the Wine Library and Grand Chai and reset for the next guests.</li><li>
Assist in serving breadsticks and culinary pairing to guests.</li><li>
Walk the Terrace on a regular basis and remove all glassware left behind by the guests.</li><li>
Assist guests with any requests or needs, including but not limited to escorting to the washrooms or Terrace and/or delivering wine to their car.</li><li>
Adjust placement of umbrellas and heaters as needed to ensure the guests are comfortable.</li><li>
Cover all the teak furniture.</li><li>
Ensure all glassware is washed and polished and glass washing room in left in a neat and orderly fashion.</li><li>
Turn off dishwashers.
</li><li>Maintain, update, and expand knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.</li><li>
Fosters a culture of continual improvement with a focus on our 2030 Vision Pillars: being A Great Place to Work, Globally Responsible, One of the Most Respected Wines in the World, Together We Go Further, and A Daring to Lead Culture.</li></ul> 


QUALIFICATIONS
<ul><li>
Two (2) years&rsquo; experience working at a winery, wine-related business, hotel, or restaurant.</li><li>
Some basic wine knowledge; retail or public relations skills and experience.</li><li>
Understanding, desire, and ability to represent Opus One so as best to promote its wines and image.</li><li>
Foreign language skills (French, German, Italian, Japanese, Chinese, or Spanish) preferred.</li><li>
College degree or college level coursework preferred.</li><li>
Knowledge of viticulture, winemaking, wine marketing, and/or wine tasting preferred.</li><li>
Must be at least 21 years of age</li></ul> 


Physical ability to perform tasks that may require prolonged standing, sitting, lifting, and other activities necessary to perform essential job functions, with or without reasonable accommodation. 
SAFETY DUTIES AND RESPONSIBILITIES

Accident prevention is of utmost importance in all phases of job responsibilities.
<ul><li>
Follow all company policies and procedures including job safety, safety rules and regulations.</li><li>
Assist management to provide safe and healthy working conditions at all times.
</li><li>Immediately report all unsafe conditions, work-related accidents, and illnesses to the Safety Manager and your supervisor.</li></ul> 


We invite all interested candidates to apply, even if you are unsure about whether you meet all the listed qualifications. Opus One Winery is looking for motivated, passionate, curious individuals who believe in our Core Values and Mission. 


OUR DEDICATION TO YOU 

Values and Culture
<ul><li>
Daring to Lead Culture: A commitment to building an inclusive workplace where everyone feels valued and respected.</li><li>
Estate Stewardship: Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community.</li><li>
Community Engagement: Support for paid volunteer time, matching charitable contributions, and company volunteer opportunities.</li></ul> 


Employee Development and Well-Being
<ul><li>
Professional Growth: Support professional development through training and education, learning and development plans, and advancement opportunities.</li><li>
Work-Life Balance: Commitment to flexible schedules and remote work options for eligible positions. Paid Time Off, Holiday Pay and Volunteer Pay for full-time employees.</li><li>
Financial: 401(k) retirement plan with a 7% employer contribution, incentive and company bonus plan, wellness and tuition reimbursement plans *for eligible employees.</li></ul> 


Innovation and Impact
<ul><li>
Commitment to Innovation: A culture that supports creativity, experimentation, and continuous improvement.</li><li>
Making a Difference: A focus on meaningful work that contributes positively to the individual, family, community, and environment.</li></ul> 


OUR COMMITMENT

ESTATE STEWARDSHIP: Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community. We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus. 

COMPENSATION: Base Compensation Range: $17.00-23.00 USD hourly 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment. 

<ul><li>The base compensation range is base salary only. In addition to base compensation, some roles are eligible for individual performance bonus and company bonus that range from role to role. Some roles may also be eligible for overtime pay. Individual compensation packages are based on factors unique to each candidate, such as skills, experience, qualifications, and tenure with Opus One.</li></ul> 


We understand that benefits are also an important piece of your total compensation package. To learn more about our total compensation package, benefits and perks Opus One Winery has to offer, please visit our careers page.</div>

Guest Relations Assistant (Part-Time)

Marriott International

<div>Additional InformationAfter 9 months pay: $30.81 per hour, After 18 months pay: $34.23 per hour 
Job Number26076190 
Job CategoryRooms &amp; Guest Services Operations 
Location465 S La Cienega Blvd, Los Angeles, California, United States, 90048 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $27.38-$27.38 per hour
<div><div>POSITION SUMMARY 
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Service Representative

Search 5448+ Guest relations associate jobs near you this July. New roles added regularly across leading industries. Apply today.

5448 guest relations associate jobs Near Me

Guest Services Rep Part Time-104020

Guest Service Host

Hostess - Nobu

Guest Service Host

Front Desk Hotel

Guest Relations Assistant (Part-Time)

Guest Service Representative