guest relations associate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25186299<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott Pune Hinjewadi, S. No 19 &amp; 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India, 411057<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.</p><p><br>
</p><p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Relations Associate

Dubai Holding Entertainment

<div>
 <p>
  <strong>
   About Dubai Holding Entertainment:
  </strong>
 </p>
 <p>
  Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 </p>
 <p>
  Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 </p>
 <p>
  Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 </p>
 <p>
  As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 </p>
 <p>
  Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 </p>
 <p>
  Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 </p>
 <p>
  Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  Here's your chance to step into the role of
  <strong>
   Guest Relations Associate
  </strong>
  at
  <strong>
   Green Planet
  </strong>
  under
  <strong>
   Dubai Holding Entertainment
  </strong>
  . In this position, you'll take on key responsibilities that include:
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Guest Relation Associate is responsible for providing courteous and professional guest service. The Guest Relation Associate is also responsible for assisting in all areas of operations to deliver an outstanding guest experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   To display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.
  </li>
  <li>
   To represent &amp; promote TGP &amp; DHE positively to maintain a professional brand image.
  </li>
  <li>
   To ensure the enforcement of TGP rules and efficiently provide crowd control throughout the areas as necessary to ensure the guest`s safety and an enjoyable experience.
  </li>
  <li>
   Attends to all guests&rsquo; reasonable requests and enquiries.
  </li>
  <li>
   Ensures the security of cash, ticket stubs and equipment in TGP
  </li>
  <li>
   Performs duties in all front-of-house positions
  </li>
  <li>
   Participates in conducting all guest programs, including Camping in the Rainforest, Birthday Parties and events, Summer camp, and exclusive tours as needed.
  </li>
  <li>
   Operate the automated ticketing system and POS.
  </li>
  <li>
   Assists in the acknowledgement of delivery and dispatch of materials to and from the TGP in the absence of the Duty Manager
  </li>
  <li>
   Provides support with advertising and promotional events as required.
  </li>
  <li>
   Handles day-to-day accounting and end-of-shift financial matters.
  </li>
  <li>
   Adheres to all policies and procedures.
  </li>
  <li>
   Adheres to the highest standards of Animal Welfare and Safe Handling of Animals for programs.
  </li>
  <li>
   Assist in all emergency and health, and safety policies and procedures.
  </li>
  <li>
   Assist as required in ensuring all presentations and standards are achieved.
  </li>
  <li>
   Completes assigned tasks within given deadlines.
  </li>
  <li>
   Performs any other duties as required by the Management.
  </li>
  <li>
   Performs all related guest service functions to provide excellent support and service.
  </li>
  <li>
   Follow, implement and train on HACCP procedures.
  </li>
  <li>
   Performs other duties as assigned.
  </li>
  <li>
   Implement Work Culture: Clean, Tidy &amp; Presentable
  </li>
  <li>
   Participates in animal handling training and conducts all animal handling in a professional manner in accordance to SOPs.
  </li>
  <li>
   Ensures to stay up to date on all new Animal Handbook information to be able to discuss with guests and cover all front-of-house biome guest-facing positions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
  High School Certificate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  1+ years of experience in a Customer Service role, preferably in the entertainment and hospitality industry
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
  :
 </p>
 <ul>
  <li>
   Relevant product knowledge
  </li>
  <li>
   Not afraid of handling animals, including snakes
  </li>
  <li>
   Knowledge of Vistais is desirable but not essential
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Benefits:
  </strong>
 </p>
 <p>
  In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
 </p>
 <p>
  We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 </p>
</div>


Guest Relations Associate - Green Planet - Dubai Holding Entertainment

Raffles

<div><b>Company Description</b><p><br>
#BeLimitless</p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p><p>
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p><b><br>
Job Description</b><p><b><br>
Key Responsibilities</b></p><p><b>
Guest Relations &amp; Service</b></p><ul><li><p>
Greet and assist guests in a professional, friendly manner in person and over the phone.</p></li><li><p>
Manage treatment bookings, schedule appointments, and ensure seamless spa operations.</p></li><li><p>
Provide accurate information about spa services, treatments, and promotions.</p></li><li><p>
Handle guest concerns and complaints promptly and discreetly.</p></li><li><p>
Promote rebookings and encourage guest loyalty.</p></li><li><p>
Maintain confidentiality of guest and staff information.</p></li></ul><p><b>
Operational &amp; Administrative Duties</b></p><ul><li><p>
Operate the point-of-sale system, handle payments, and reconcile daily transactions.</p></li><li><p>
Maintain spa databases, records, and reports as required.</p></li><li><p>
Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.</p></li><li><p>
Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.</p></li><li><p>
Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.</p></li><li><p>
Report discrepancies, security issues, or maintenance needs to management.</p></li></ul><p><b>
Guest Experience &amp; Facility Upkeep</b></p><ul><li><p>
Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.</p></li><li><p>
Maintain appropriate lighting, music, amenities, and overall atmosphere.</p></li><li><p>
Support towel and amenity management, ensuring guest areas remain refreshed and inviting.</p></li><li><p>
Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.</p></li></ul><b><br>
Qualifications</b><p><b><br>
Qualifications &amp; Skills</b></p><ul><li><p>
Minimum <b>1&ndash;2 years of experience</b> in a spa, wellness, or hospitality front desk role.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Strong organizational skills and attention to detail.</p></li><li><p>
Friendly, professional appearance and service-oriented mindset.</p></li></ul></div>

Spa & Recreation Receptionist

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
<p></p><div><b>Spa Receptionist
</b><br>
Four Seasons Hotel Alexandria is looking for a Spa Receptionist who will be responsible for providing a warm welcome, ensuring a seamless check-in and check-out process, managing bookings, and delivering exceptional customer service<br>
</div><div><div><div><div><p><br>
<b>What Will You Do
</b></p><div><div><div><p><b>Guest Relations </b>:
</p></div><div><ul><li><p>Greet guests warmly and professionally upon arrival.
</p></li></ul></div><div><ul><li><p>Provide information about spa services, treatments, and facilities.
</p></li></ul></div><div><ul><li><p>Handle guest inquiries, complaints, and feedback with a professional and positive attitude.
</p></li></ul></div><div><ul><li><p>Maintain a high level of customer service at all times, ensuring guest satisfaction and loyalty.
</p></li></ul></div><div><p><b>Reservations and Scheduling </b>:
</p></div><div><ul><li><p>Manage spa bookings, including scheduling treatments and allocating them.
</p></li></ul></div><div><ul><li><p>Confirm appointments and follow up with guests regarding their bookings and other inquiries .
</p></li></ul></div><div><ul><li><p>Coordinate with therapists and other colleagues to ensure smooth operation and efficient use of resources.
</p></li></ul></div><div><ul><li><p>Upsell spa services and products to enhance guest experience and increase revenue.<br>
</p></li></ul></div></div></div><p><br>
<b>What Will You Bring:
</b></p><div><div><p>1. High school education or equivalent experience
</p></div><div><p>2. 6 months in hospitality industry work and or fitness, health club related work<br>
</p><p><br>
<b>What We Offer:
</b><br>
&bull; Competitive Salary, wages, and a comprehensive benefits package
<br>
&bull; Excellent Training and Development opportunities
<br>
&bull; Complimentary Dry Cleaning for Employee Uniforms
<br>
&bull; Complimentary Employee Meals</p></div></div></div></div></div></div></div><p></p>

Spa Receptionist

Mashreq Bank

<b>Job Summary</b> <p>Jumeirah Group, a global luxury hospitality leader renowned for its exceptional service and world-class hotels, is seeking dedicated, enthusiastic, and service-oriented professionals to join our growing team in Dubai. This position offers the opportunity to work in one of the most iconic destinations in the world, delivering unmatched guest experiences while developing a fulfilling career in the luxury hospitality industry. The ideal candidate will uphold the Jumeirah brands high standards, demonstrating passion, professionalism, and attention to detail in every task.</p> <b>Key Responsibilities</b> <ul><li>Greet and assist guests with warmth, efficiency, and professionalism, ensuring their comfort and satisfaction at all times.</li><li>Deliver outstanding service across all hotel departments, including front office, food & beverage, housekeeping, and guest relations.</li><li>Maintain cleanliness, organization, and hygiene standards as per Jumeirahs brand requirements.</li><li>Handle guest requests and complaints promptly and courteously to ensure a seamless experience.</li><li>Collaborate with team members and supervisors to uphold a positive and service-focused work environment.</li><li>Follow all company policies, safety procedures, and grooming standards.</li><li>Contribute to continuous improvement initiatives to enhance operational efficiency and guest satisfaction.</li></ul> <b>Required Skills and Qualifications</b> <ul><li>Excellent communication and interpersonal skills with a strong guest-first mindset.</li><li>A passion for hospitality and luxury service.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficiency in English (additional languages are an advantage).</li><li>Strong teamwork, adaptability, and attention to detail.</li><li>Basic computer literacy and knowledge of hotel management systems preferred.</li></ul> <b>Experience</b> <ul><li>Previous experience in the hospitality sector, especially in a 4 or 5-star hotel, is preferred but not mandatory.</li><li>Fresh graduates and enthusiastic individuals with a desire to learn and grow in the hospitality industry are also encouraged to apply.</li></ul> <b>Working Hours</b> <ul><li>Full-time role with flexible shifts, including weekends and public holidays.</li><li>Typical shift duration: 8-9 hours per day (rotational schedule based on department needs).</li></ul> <b>Knowledge, Skills, and Abilities</b> <ul><li>Knowledge of luxury hospitality standards and guest service protocols.</li><li>Ability to work effectively in a multicultural environment.</li><li>Strong organizational and time management abilities.</li><li>Commitment to delivering excellence in every guest interaction.</li><li>Positive attitude, high energy, and professional appearance.</li></ul> <b>Benefits</b> <ul><li>Competitive tax-free salary and service charge.</li><li>Complimentary meals during duty hours.</li><li>Accommodation or housing allowance (as per position).</li><li>Transportation provided to and from work.</li><li>Comprehensive medical insurance.</li><li>Annual flight allowance and paid vacation leave.</li><li>Discounted stays and dining across Jumeirah properties worldwide.</li><li>Continuous learning and development opportunities.</li></ul> <b>Why Join Jumeirah Group</b> <p>At Jumeirah, we do not just offer jobs - we build careers. As part of a world-renowned luxury hospitality brand, you will be surrounded by passionate professionals who inspire excellence daily. We believe in recognizing and nurturing talent, providing global career growth opportunities, and encouraging our team to deliver the extraordinary. Joining Jumeirah means becoming part of a legacy defined by innovation, elegance, and exceptional guest care.</p> <b>How to Apply</b> <p>Interested candidates are invited to apply online through the official Jumeirah Group Careers Portal.</p><ul><li>Visit </li><li>Browse the latest job openings in Dubai.</li><li>Create your candidate profile and submit your updated resume with a recent photo.</li><li>Shortlisted applicants will be contacted for interviews and further assessment.</li><li><b>Join Jumeirah Group - where service meets excellence, and your career meets opportunity.</b></li></ul>

Jumeirah Group Careers Latest Hotel Job Vacancy in Dubai

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
To observe guests&rsquo; personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during his/her stay and help the guest with reservations, special requests, room and hotel orientation, bag packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his/her next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div><ul><li>
Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>
Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant.</li><li>
Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers.</li><li>
Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc.</li><li>
Register all the information, updates and instruction learned during the day before leaving the office.</li><li>
Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards.</li><li>
Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.</li><li>
Keep the guest&rsquo;s agenda on a daily basis and have track of the location where the guests are.</li><li>
Welcome the guest by the main entrance depending on the time.</li><li>
Register and regular updating in SAG information Group for all known of guest&rsquo;s movement, activity, plan, schedule, F&amp;B order, special amenity, allocation change, room move, etc. &ndash; To the best of your knowledge.</li><li>
Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office.</li><li>
Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards.</li><li>
Extend special attention to suites occupied by families according to the culture.</li><li>
Offer services of unpacking-packing luggage.</li><li>
Take care of the guest&rsquo;s laundry, pressing and dry-cleaning with coordination of valet service.</li><li>
Maintain guest room and wardrobe in a neat and tidy fashion.</li><li>
Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest&rsquo;s wishes when needed.</li><li>
Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards.</li><li>
Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes.</li><li>
Deliver appropriate newspapers to the guest rooms.</li><li>
Coordinate with the front desk for speed check-in &amp; check-out as per guest request.</li><li>
Deliver guests&rsquo; mail and messages promptly.</li><li>
Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.</li><li>
Make aware all the hotel departments about guest allergies and food preferences.</li><li>
Be fully conversant with all services and facilities offered by the hotel.</li><li>
Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.</li><li>
Be fully conversant with accommodation features: lay-out, room type, location d&eacute;cor, in room facilities and equipment.</li><li>
Assist in arranging medical assistance when needed.</li><li>
Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance.</li><li>
Have a thorough understanding of the technical features of the suites.</li><li>
Have good knowledge of how to serve guests their meals and drinks in their suite.</li><li>
Be the main contact for guests and the hotel during suite receptions and dinner parties.</li><li>
Prepare arrival and departure gifts to be given to the guest.</li><li>
Perform all duties with the same sense of priority and dedication.</li><li>
Monitor operating supplies and reduce spoilage and wastage.</li><li>
Keep a friendly environment attitude at all times.</li><li>
Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner.</li><li>
Serve our guests in a calm, discrete and courteous manner, respecting timing standards.</li><li>
Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed.</li><li>
Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible.</li><li>
Keep a critical eye during the process of room inspection and to report any default equipment.</li><li>
Coordinate with the front desk for speed check-in &amp; check-out as per guest request.</li><li>
Deliver guests&rsquo; mail and messages promptly.</li><li>
Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.</li><li>
Make aware all the hotel departments about guest allergies and food preferences.</li><li>
Be fully conversant with all services and facilities offered by the hotel.</li><li>
Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.</li><li>
Be fully conversant with accommodation features: lay-out, room type, location d&eacute;cor, in room facilities and equipment.</li><li>
Assist in arranging medical assistance when needed.</li><li>
Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance.</li><li>
Have a thorough understanding of the technical features of the suites.</li><li>
Have good knowledge of how to serve guests their meals and drinks in their suite.</li><li>
Be the main contact for guests and the hotel during suite receptions and dinner parties.</li><li>
Prepare arrival and departure gifts to be given to the guest.</li><li>
Perform all duties with the same sense of priority and dedication.</li><li>
Monitor operating supplies and reduce spoilage and wastage.</li><li>
Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner.</li><li>
Serve our guests in a calm, discrete and courteous manner, respecting timing standards.</li><li>
Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed.</li><li>
Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible.</li><li>
Keep a critical eye during the process of room inspection and to report any default equipment.</li><li>
Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and regulations as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Residence Butler Associate

Delano

<div><b>Company Description</b><p><br>
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.</p><p>
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.</p><b><br>
Job Description</b><p><b><br>
Role Overview:</b><br>
As a <b>Hostess</b> at <b>Delano Dubai</b>, you will be the welcoming face of our dining experience, creating a lasting first impression for guests. Your exceptional communication skills and attention to detail will ensure that every guest feels valued and enjoys an unforgettable experience in our luxurious environment.</p><p><b>
Key Responsibilities:</b></p><ul><li><p><b>
Guest Reception:</b> Greet and welcome guests with warmth and professionalism, guiding them to their tables and ensuring a seamless transition into the dining experience.</p></li><li><p><b>
Table Management:</b> Efficiently manage reservations and seating arrangements, optimizing table turnover while maintaining a comfortable and relaxed atmosphere.</p></li><li><p><b>
Communication:</b> Collaborate closely with the waitstaff and kitchen team to ensure smooth service, providing timely updates on guest preferences and needs.</p></li><li><p><b>
Guest Engagement:</b> Engage with guests to enhance their experience, addressing inquiries or special requests with grace and professionalism.</p></li><li><p><b>
Ambiance Maintenance:</b> Ensure the dining area reflects Delano&rsquo;s luxury standards, maintaining cleanliness and organization throughout the restaurant.</p></li><li><p><b>
Event Coordination:</b> Assist in planning and executing special events, ensuring all details are carefully managed to deliver a seamless experience.</p></li></ul><b><br>
Qualifications</b><br>
<ul><li><b>
Luxury Experience:</b> You have a proven track record in a luxury hospitality environment - luxury hotel, high-end restaurant, or exclusive beach club, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.</li><li><b>
Exceptional Skills:</b> Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.</li><li><b>
Operational Knowledge:</b> You&rsquo;re proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.</li><li><b>
Educational Background:</b> A relevant educational qualification, such as a Bachelor&rsquo;s degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.</li><li><b>
Great Personality: </b>At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.</li></ul><p>
As a Hostess at Delano Dubai, you will be an essential part of our luxurious experience, creating a warm and inviting atmosphere for our guests. Your exceptional communication skills and attention to detail will ensure that each guest feels welcomed and valued from the moment they arrive. Your passion for providing outstanding service will play a vital role in enhancing guest satisfaction and creating memorable moments in our elegant setting.</p><b><br>
Additional Information</b><p><b><br>
Why Join Us:</b></p><ul><li>
Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.</li><li>
Dive into a culture that&rsquo;s all about growth, collaboration, and having a blast along the way.</li><li>
Score sweet perks and benefits that celebrate your rockstar status in hospitality.</li></ul><p><b>
Apply Now:</b><br>
If you&rsquo;re a dynamic F&amp;B professional eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you&rsquo;re the perfect fit.</p></div>

Hostess

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