guest relations associate

Holiday INN Express SYR Airport

Job SummaryWe are seeking a dedicated and professional Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong hospitality skills, excellent communication abilities, and a passion for guest relations.Responsibilities<ul><li>Greet guests warmly upon arrival and provide them with necessary information regarding their stay.</li></ul><ul><li>Manage check-in and check-out processes efficiently, ensuring all guest details are accurately recorded.</li></ul><ul><li>Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.</li></ul><ul><li>Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.</li></ul><ul><li>Operate phone systems with professionalism, addressing calls in a timely manner.</li></ul><ul><li>Process reservations and cancellations while maintaining accurate records in the hotel management system.</li></ul><ul><li>Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.</li></ul><ul><li>Uphold the highest standards of cleanliness and organization at the front desk area.</li></ul>Requirements<ul><li>Previous experience in guest services or hospitality is preferred.</li></ul><ul><li>Strong skills in guest relations, with a focus on creating positive experiences for visitors.</li></ul><ul><li>Familiarity with hotel management systems is an advantage.</li></ul><ul><li>Excellent phone etiquette and communication skills are essential.</li></ul><ul><li>Ability to work well under pressure in a fast-paced environment.</li></ul><ul><li>Multilingual abilities are a plus, enhancing communication with diverse guests.</li></ul><ul><li>A friendly demeanor with a commitment to providing outstanding service.</li></ul><ul><li>Need Driver's License</li></ul>Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!Job Types: Full-time, Part-timePay: $16.50 - $17.50 per hourWork Location: In person

Front Desk Agent (3pm-11pm)

Yardbird Group

<div>
 Deeply rooted in Southern hospitality,
 
 Yardbird
 
 stands as an iconic establishment celebrated by both James Beard and Bon App&eacute;tit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.
 
 
 We are seeking a friendly, enthusiastic, and professional
 
 
 Host/Hostess
 
 
 to be the welcoming face of our restaurant. You will play a key role in creating a positive first impression for our guests, ensuring their experience begins and ends with warmth and hospitality. If you excel in customer service and enjoy working in a dynamic environment, we&rsquo;d love to have you on our team.
 
 
 
 Responsibilities Include But Are Not Limited To
 
 
 
 <ul>
 <li>
 Enthusiastically welcome every guest at the door
 </li>
 <li>
 Go above and beyond to accommodate guests&rsquo; special requests
 </li>
 <li>
 Graciously say goodbye to all guests and extend an invitation to return to visit soon
 </li>
 <li>
 Oversee daily restaurant reservations, pre-assign seating where necessary
 </li>
 <li>
 Communicate with management regarding special orders, cake orders, and special requests &ndash; responsible for conveying all such information to management
 </li>
 <li>
 Answer restaurant telephone courteously and efficiently
 </li>
 <li>
 Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
 </li>
 <li>
 Work as a team, assist with all guests&rsquo; and employees&rsquo; needs and inquiries
 </li>
 <li>
 Always maintain positive guest relations
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction
 </li>
 <li>
 Be familiar with all features and local attractions/activities to respond to guest inquiries accurately
 </li>
 <li>
 Assist with managing the waitlist during busy times and provide accurate wait time estimates.
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation and organization of assigned work areas
 </li>
 <li>
 Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
 </li>
 <li>
 Perform all other job-related duties as requested
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Prior experience in a hostess, front-of-house, or customer service role is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 A friendly and approachable demeanor with a strong focus on guest satisfaction.
 </li>
 <li>
 Ability to multitask and stay organized in a fast-paced environment.
 </li>
 <li>
 Familiarity with reservation management systems is a plus.
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed.
 
 
 </li>
 </ul>
 EOE
</div>

Host/Hostess

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
 Education: At least a Bachelor`s Degree. 
 Experience: At least 7 years of experience in the industry following theoretical education. 
 Foreign Language: Excellent level of English to communicate with guests and employees. 
 Courses and Training: Prior attendance in seminars and trainings in the related field. 
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
 Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility. 
Qualifications 
2.1 Ensure and provide flawless, upscale, professional and high class guest service experiences 
2.2 Analyse guest feedback and provide strategic direction to continuously improve overall rating 
2.3 Create a communication bridge between guests and operational departments. 
Additional Information 
2.4 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore. 
2.5 Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day. 
2.6 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.7 Ensure that a Welcome Letter is written and sent to guests staying at the hotel. 
2.8 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner. 
2.9 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department. 
2.10 Conduct an internal communication meeting with the department at least twice every month and record the items discussed. 
2.11 Responsible for procuring and protecting the supplies required to manage the office. 
2.12 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction. 
2.13 Identify the personal expectations and tendencies of guests and work on future concepts accordingly. 
2.14 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests. 
2.15 Inform the General Manager about any diseases and health problems of guests. 
2.16 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department. 
2.17 Prepare the weekly work schedules for Guest Relations employees. 
2.18 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle. 
2.19 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.20 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
2.21 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment. 
2.22 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. 
2.23 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. 
2.24 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. 
2.25 Carry out all other duties assigned by managers and hotel management not specified in the job description.</div>

Assistant Guest Relations Manager (Expat)

Zuma

<div><div>As a Zuma Receptionist, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the Zuma experience.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four incredible locations across the Middle East; Dubai, Abu Dhabi, Doha and Riyadh. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma is proud to be part of the Azumi collection.
Life at Zuma
At Zuma, we're more than a restaurant &ndash; we're a vibrant community fueled by the energy that flows from our Robata grills, guided by our core values:
Honor the Mastery - we celebrate every detail, always striving for perfection &ndash; putting pride in everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
<ul><li>Provide a warm and professional welcome to all guests, ensuring their first impression reflects the restaurant&rsquo;s high standards</li></ul>
<ul><li>Handle bookings efficiently and accommodate special requests or preferences to enhance the guest experience</li></ul>
<ul><li>Oversee the seating process, ensuring smooth table assignments while maintaining an organized flow during peak hours</li></ul>
<ul><li>To consistently strive for quality of service and consistency in our experience to our guests</li></ul>
<ul><li>Liaise with the front-of-house and kitchen teams to ensure seamless service and transparent communication</li></ul>
What We Look For
Our ideal candidate embodies our values and the following:
<ul><li>A genuine love for culinary experiences &amp; a passion for Japanese cuisine</li></ul>
<ul><li>Proven experience as Receptionist in a luxury high-volume restaurant or similar
</li></ul><ul><li>A natural team player who is at home working in sync with a large team</li></ul>
<ul><li>Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences</li></ul>
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
 As part of our team, you&rsquo;ll enjoy:
<ul><li>World-Class training, designed to inspire and educate</li>
<li>Global opportunities, experience hospitality around the globe with our five incredible brands</li>
<li>Family Meals are shared daily</li>
<li>Rewards &amp; Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition</li>
<li>Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!</li></ul>
Ready to create some magic? Join us and bring your talent to a team that&rsquo;s elevating contemporary dining on a global stage.</div>
INDFOH</div>

Receptionist

six senses

Vision and Values
 
As Guest Service Attendant, I fully comprehend the vision of Six Senses Southern Dunes to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
 
Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
 
Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
 
Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
 
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
 
Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
 
Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
 
Handle guest complaints and record all guest comments accordingly.
 
Prepare guest bills.
 
Answer the telephone and email communications.
 
Escort guests to different areas and explain the Guest Journey.
 
Create and update guest profiles ensuring they are not duplicated.
 
Report lost and found items and submit guest incident reports to their manager.
 
Provide prompt, courteous and accurate service to guests at all times.
 
Serve the welcome drink or other menu offerings to the guests when required.
 
Maintain the equipment I use in safe conditions.
 
Log all product recommendations to guests.
 
Fill in documents / controls / reports for duty.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Carry out when required stock count, both retail and professional stock.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all property facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Service Attendant (Spa)

Hampton by Hilton

<div>A brand new Hampton by Hilton in East Peoria is officially hiring!
We are seeking a part-time Guest Service Agent to join our new team!
This is a Part-time, 2nd shift position. Must have weekend availability.
We would love for you to be a part of the new Hampton by Hilton opening in May 2026!
Who We Are:
Frontier Hospitality Group has been locally owned for 75 years (1950). We operate eight hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles.
We invite you to join our team and contribute to the success of providing memorable guests experiences.
Benefits to Working Here:<ul><li>
Health and Dental Insurance, 401K, and Voluntary Life Insurance (full time)</li><li>
Travel Discounts to relax and refresh.</li><li>
Growth opportunities to keep you challenged in your career.</li></ul>
Essential Duties and Responsibilities:<ul><li>
Provides high-quality customer service.
</li><li>Handles guest reservations.</li><li>
Answers and transfers phone calls.</li><li>
Handles guest check-ins and outs along with questions, complaints, etc.
</li><li>Other duties as required with the department.</li></ul>
Qualifications and Requirements:<ul><li>
High School Diploma or GED (nice to have but not required).</li><li>
Previous hotel or relevant customer service experience.</li><li>
Proficient in Microsoft Excel, Word, and Outlook.</li><li>
Ability to work a flexible schedule including weekends.
</li></ul>EOE/AA/Disabled/Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.</div>

Part-time/2nd shift - Front Desk Guest Service Agent - NEW HOTEL

Marriott International

<div>Additional Information 
Job Number26046895 
Job CategoryRooms &amp; Guest Services Operations 
LocationNujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
在全球百余家备受认可的丽思卡尔顿酒店中，每位员工都力争为宾客缔造历久弥新的非凡体验－恒久隽永，难以忘怀。全球各地的酒店英才在此汇聚，匠心呈献终生难忘的珍贵时光，我们深信，创意灵感、贴心关怀和将心比心是我们走向成功的核心所在。 
<div>
 
我们无时无刻不在超越酒店行业的要求、树立豪华服务的标杆，我们也为宾客悦享真诚关怀和舒心体验而深感自豪。</div><div>
 
您的职责是始终以优雅风度用心提供周到服务，践行丽思卡尔顿&ldquo;黄金标准&rdquo;。黄金标准是丽思卡尔顿的品牌根基，指引我们一步步走向更好。正是这一品牌根基和文化理念使丽思卡尔顿一步步迈向成功，赢得了全球豪华酒店品牌佼佼者的声誉。加入丽思卡尔顿团队，学习我们的员工承诺、信条和服务准则，践行黄金标准，磨炼您的技能。我们在此承诺，每一位员工都将为选择这份事业和拥有出色同事感到自豪。</div><div>
 
加入丽思卡尔顿，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。</div></div></div>

Front Desk Supervisor

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