guest relations associate

Grand City

Job Title: Guest Relations Executive (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is seeking a professional, well-groomed, and customer-focused Guest Relations Executive (Female) to create an exceptional experience for members and guests. The ideal candidate should have outstanding English communication skills, a welcoming personality, and a passion for delivering premium hospitality services.Key Responsibilities<ul><li>Welcome members and guests in a warm, courteous, and professional manner.</li><li>Serve as the first point of contact for all guest inquiries and assistance.</li><li>Ensure an exceptional guest experience from arrival until departure.</li><li>Manage front desk operations, including guest registration, appointments, and reservations.</li><li>Handle incoming calls, emails, and guest requests promptly and professionally.</li><li>Provide information about club facilities, services, memberships, events, and promotions.</li><li>Resolve guest concerns and complaints efficiently while maintaining a high level of customer satisfaction.</li><li>Coordinate with the Restaurant, Spa, Salon, Gym, Tennis Court, Housekeeping, and Security teams to ensure seamless guest service.</li><li>Monitor guest feedback and report service improvement opportunities to management.</li><li>Maintain accurate visitor logs, membership records, and front office documentation.</li><li>Assist with event coordination and VIP guest arrangements when required.</li><li>Ensure the reception and lobby areas remain clean, organized, and welcoming.</li><li>Process payments and maintain accurate transaction records using the POS system, if applicable.</li><li>Prepare daily reports related to guest visits, reservations, and front desk activities.</li><li>Maintain confidentiality of guest and company information.</li><li>Ensure compliance with company policies, SOPs, and hospitality standards.</li><li>Build positive relationships with members and encourage repeat visits through excellent service.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in Guest Relations, Front Office, Reception, Customer Service, or Hospitality.</li><li>Experience in a hotel, club, luxury hospitality, embassy, or premium customer service environment is preferred.</li><li>Excellent English communication skills are mandatory.</li><li>Outstanding interpersonal and customer service skills.</li><li>Professional appearance with a pleasant and confident personality.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and basic computer applications.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field is preferred.</li><li>Hospitality or Customer Service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Guest Relations Executive (Female)- Islamabad

Northgate Resorts

<div><div>Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests &ndash; memories that will last a lifetime! We don&rsquo;t do this as individuals, but as a passionate team that cares about making a difference in our guests&rsquo; lives. We endeavor to be a highly effective, lean, and fast-moving organization.
 
 
The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor. 
 
DUTIES &amp; RESPONSIBILITIES</div>
<ul><li>Guest Interactions
<ul><li>Provide guidance and explain service options to accommodate guest needs</li>
<li>Ensure guest reservations are accurate and consistent with company policies</li>
<li>Be the first point-of-contact for guests&rsquo; arrival by checking them in and escorting them to their lodging or RV site</li>
<li>Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person</li>
<li>Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly</li>
<li>Enforce park rules, including quiet hours</li>
</ul></li><li>Other Essential Duties
<ul><li>Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests</li>
<li>Understand POS and reservation system and use a tablet to document all notes</li>
<li>Communicate with all departments and escalate any issues as necessary</li>
<li>Submit work orders to proper departments as needed.</li>
<li>Follow the guest recovery service guidelines</li>
</ul></li></ul><div>EDUCATION/TRAINING/EXPERIENCE</div>
<ul><li>Customer service experience preferred</li>
</ul><div>QUALIFICATIONS/REQUIREMENTS</div>
<ul><li>Bilingual in English and Spanish preferred</li>
<li>Basic computer skills</li>
<li>Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times</li>
<li>Excellent communication, customer service, and problem-solving skills</li>
<li>Can handle issues as they arise and take quick action to resolve them personally</li>
<li>Strong attention to detail, speed, and accuracy</li>
<li>Ability to multi-task and work in a fast-paced environment</li>
<li>Strong work ethic and a positive attitude</li>
<li>Required to work nights, weekends, and holidays</li>
<li>Work with minimal supervision</li>
<li>Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management</li>
</ul><div>ESSENTIAL PHYSICAL DEMANDS</div>
<ul><li>Able to lift up to 20 lbs</li>
<li>Must be able to stand outside in any weather conditions for extended periods</li>
<li>Must be able to remain in a stationary position</li>
<li>Continuously climb, balance, stoop, kneel, bend, crouch, and crawl</li>
<li>Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.</li>
</ul><div>Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>
<div></div><div>Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div></div>

Guest Relations Staff

Capital Motion Restaurants Management LLC

Position SummaryThe Guest Relations is responsible for delivering a high level of personalized hospitality to all guests, ensuring their experience reflects the brand&rsquo;s premium beach club standards. This role involves managing guest interactions from arrival to departure, handling reservations and special requests, coordinating with internal teams for seamless service delivery, and resolving any concerns with professionalism and care. The Guest Relations plays a pivotal role in enhancing guest satisfaction, supporting operational efficiency, and contributing to the overall ambiance and reputation of the venue.Key ResponsibilitiesGuest Experience &amp; Personalization&middot; Greeting guests with warmth and professionalism, ensuring a seamless welcome and seating experience.&middot; Provide personalized service by recognizing repeat guests and remembering preferences.&middot; Anticipate guest needs and proactively offer assistance, recommendations, or special touches.&middot; Handle guest feedback and complaints with empathy, discretion, and swift resolution.VIP &amp; Event Coordination&middot; Prepare for VIP arrivals by coordinating with service, kitchen, and bar teams to ensure tailored experiences.&middot; Liaise with the events team for guest-related activations, private bookings, and celebrations.&middot; Ensure all special occasions (birthdays, anniversaries, proposals) are executed flawlessly.Reservations &amp; Guest Flow Management&middot; Manage reservations and walk-ins using the venue&rsquo;s booking system.&middot; Monitor guest flow and assist in managing waitlists during peak hours.&middot; Communicate effectively with the host/hostess team to optimize seating and guest turnover.Communication &amp; Liaison&middot; Serve as the primary point of contact for guest inquiries and requests.&middot; Coordinate with the kitchen and bar to ensure timely and accurate service delivery.&middot; Support marketing initiatives by promoting events, offers, and experiences to guests.Reporting &amp; Feedback&middot; Maintain detailed logs of guest feedback, complaints, and resolutions.&middot; Provide weekly reports on guest satisfaction, trends, and areas for improvement.&middot; Assist in implementing service recovery strategies and follow-up communications.Operational Support&middot; Participate in daily briefings with insights on guest profiles, expected VIPs, and service notes.&middot; Support the host team during busy periods and assist with floor operations when needed.&middot; Ensure the ambiance, cleanliness, and guest touchpoints meet brand standards.Qualifications &amp; Skills&middot; Minimum 3&ndash;5 years of experience in a hostess or guest relations role, with at least 1 year in a supervisory capacity.&middot; Strong leadership and team management skills.&middot; Excellent communication and interpersonal abilities.&middot; Proficiency in reservation systems and guest service etiquette.&middot; Professional appearance and grooming.&middot; Ability to multitask and remain calm under pressure.&middot; Flexibility to work shifts, weekends, and holidays.&middot; Experience in beach club or outdoor hospitality settings is a strong advantage.Physical Requirement&middot; Ability to stand and walk for extended periods.&middot; Perform physical tasks such as bending, reaching, and moving between indoor and outdoor areas.&middot; Manual dexterity to handle menus, reservation tools, and guest items.&middot; Able to work in both indoor and outdoor environments and tolerate minimum exposure to heat and sun.OTHER&sect; Performs other related tasks as assigned by management.Pay: From AED6,000.00 per monthWork Location: In person

Guest Relations Executive - UAEN

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Additional Information
 
 
 
 
 Job Number
 
 26093624
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 Job Details
 
 
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.whotels.com/theangle Job Function: Hospitality &amp; Guest Services Company Industry/
 
 
 Sector: Hospitality
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Whatever Whenever Talent - Welcome Office

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: 17</div>

Guest Services Rep Part Time-104020

W Hotels

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26092178
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Welcome Ambassador - Welcome Office

Marriott International

<div>Additional Information 
Job Number26092178 
Job CategoryRooms &amp; Guest Services Operations 
LocationKing Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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3949 guest relations associate jobs Near Me

Guest Relations Executive (Female)- Islamabad

Guest Relations Staff

Guest Relations Executive - UAEN

Whatever Whenever Talent - Welcome Office

Guest Services Rep Part Time-104020

Welcome Ambassador - Welcome Office

Welcome Ambassador - Welcome Office