guest relations associate

Gathern

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Home Pick

<div>
 
 TAIMS Inc. is a leading short-term rental company managing multiple properties in Chicago, delivering full-service operations including management, and tech-driven support to optimize revenue and guest experiences. We are seeking a skilled Airbnb customer service associate, This mid-level, full-time role remote position, requires to have 1 to 3 years of relevant experience in property management and guest relationship management. The ideal candidate will oversee the guest relations, customer service of Airbnb guests, ensuring high standards of guest satisfaction and seamless processes across functions.
 
 
 
 
 Requirements
 
 
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 Required:
 
 Flexibility to cover part time shifts over the week ends
 
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 Manage end-to-end operations of Airbnb-listed properties, ensuring all commitments to guests are fulfilled to the highest standard.
 
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 Oversee guest check-in and check-out processes, making sure all interactions are prompt, professional, and courteous.
 
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 Build and maintain positive relationships with guests, efficiently resolving complaints or special requests to drive repeat bookings and positive reviews.
 
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 Collaborate with cleaning and maintenance teams to ensure properties are always guest-ready, addressing repairs or improvements swiftly.
 
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 Implement, monitor, and refine standard operating procedures to boost operational effectiveness and guest satisfaction.
 
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 Coordinate cross-functional initiatives between marketing, maintenance, and guest services teams to deliver consistent results.
 
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 Maintain accurate records of property operations, guest interactions, and feedback to inform future improvements and reporting requirements.
 
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 Minimum 1 years of proven experience in Airbnb property management or short-term rental operations.
 
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 Strong guest relationship management (Mandatory skill), fostering positive interactions and handling feedback or complaints with professionalism.
 
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 Exceptional skills in customer service (Mandatory skill) with a demonstrated history of resolving guest queries and improving satisfaction metrics.
 
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 Capable of effective cross-functional collaboration to coordinate between cleaning, maintenance, and listing teams for seamless operations.
 
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 Experienced in implementing process improvements, introducing new operational procedures that boost efficiency and guest experience.
 
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 Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment with minimal supervision.
 
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 Excellent communication and interpersonal skills, both verbal and written, to liaise effectively with guests, vendors, and internal teams.
 
 
 
 
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 Benefits
 
 
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 Full Time Remote Position
 
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 Bi Weekly Payroll Process
 
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 Opportunity to work in a dynamic and fast-paced environment.
 
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 Gain experience in the thriving short-term rental industry.
 
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 Contribute to creating memorable experiences for guests from worldwide.
 
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</div>

Airbnb Associate - Remote

Hilton

<div>Guest Relations Executive
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Executive

Six Flags Qiddiya City

<div>
 As a Host in the Guest Operations department at Six Flags Qiddiya City, you will play a crucial role in providing a welcoming and enjoyable experience for our guests. Your primary responsibility will be to greet guests as they arrive and provide assistance as needed throughout their visit. This position requires excellent communication skills and a positive attitude, as you will be the face of the park and the first point of contact for many visitors.
 
 
 
 Key Responsibilities:
 
 
 
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 Warmly welcome guests upon arrival, providing a friendly and positive atmosphere
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 Assist visitors with information regarding park attractions, events, and facilities
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 Guide guests to the appropriate areas and ensure they have a smooth entry process
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 Address guest inquiries and resolve any concerns quickly and professionally
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 Encourage and promote park activities, shows, and events to enhance the guest experience
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 Maintain cleanliness and organization in the host area
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 Work collaboratively with team members to ensure high levels of guest satisfaction
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 Participate in training programs to stay updated on park offerings and policies
 
 
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 Requirements
 
 
 
 
 Education:
 
 High school diploma or equivalent preferred.
 
 
 
 Experience:
 
 Previous experience in customer service, hospitality, or guest relations is a plus.
 
 
 
 Skills:
 
 Excellent communication and interpersonal skills.
 
 
 Friendly demeanor with a strong focus on guest satisfaction.
 
 
 Ability to work in a fast-paced environment while maintaining a positive attitude.
 
 
 Flexibility to work various shifts, including evenings, weekends, and holidays.
</div>

Host - Guest Operations

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 
 Guest Relations &amp; Service
 
 
 
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 Greet and assist guests in a professional, friendly manner in person and over the phone.
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 Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
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 Provide accurate information about spa services, treatments, and promotions.
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 Handle guest concerns and complaints promptly and discreetly.
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 Promote rebookings and encourage guest loyalty.
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 Maintain confidentiality of guest and staff information.
 
 
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 Operational &amp; Administrative Duties
 
 
 
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 Operate the point-of-sale system, handle payments, and reconcile daily transactions.
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 Maintain spa databases, records, and reports as required.
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 Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
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 Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
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 Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
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 Report discrepancies, security issues, or maintenance needs to management.
 
 
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 Guest Experience &amp; Facility Upkeep
 
 
 
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 Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
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 Maintain appropriate lighting, music, amenities, and overall atmosphere.
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 Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
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 Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.
 
 
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 Qualifications
 
 
 
 
 Qualifications &amp; Skills
 
 
 
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 Minimum 1&ndash;2 years of experience in a spa, wellness, or hospitality front desk role.
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 Excellent communication and interpersonal skills.
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 Strong organizational skills and attention to detail.
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 Friendly, professional appearance and service-oriented mindset.
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</div>

Spa & Recreation Receptionist

OLIVE HOTELS & RESORTS COCHIN

Job Title: Guest Service Associate (GSA) &ndash; Front OfficeLocation: Munnar Department: Front Office Job Type: Full-timeJob SummaryWe are looking for a Guest Service Associate (GSA) &ndash; Front Office to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience for guests.Key Responsibilities<ul><li>Welcome guests and manage check-in &amp; check-out procedures</li><li>Handle reservations, cancellations, and guest inquiries</li><li>Coordinate with Housekeeping and other departments</li><li>Respond to guest requests and resolve complaints professionally</li><li>Maintain guest records and billing accuracy</li><li>Follow hotel SOPs and service standards</li><li>Ensure the front desk area is clean and presentable</li></ul>Requirements<ul><li>Diploma / Degree in Hotel Management preferred</li><li>0&ndash;2 years of experience in Front Office or customer service</li><li>Freshers with good communication skills are welcome</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge; PMS experience is an advantage</li><li>Willingness to work in shifts, weekends, and holidays</li></ul>Benefits<ul><li>Competitive salary</li><li>Food &amp; accommodation (if applicable)</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>How to ApplyInterested candidates can apply via Indeed or contact: Phone: 8921126045 Email: hr.woods@olive.comJob Type: Full-timePay: ₹16,000.00 - ₹20,000.00 per monthWork Location: In person

Front Office Executive

Mashreq Bank

Job Summary Jumeirah Group, a global luxury hospitality leader renowned for its exceptional service and world-class hotels, is seeking dedicated, enthusiastic, and service-oriented professionals to join our growing team in Dubai. This position offers the opportunity to work in one of the most iconic destinations in the world, delivering unmatched guest experiences while developing a fulfilling career in the luxury hospitality industry. The ideal candidate will uphold the Jumeirah brands high standards, demonstrating passion, professionalism, and attention to detail in every task. Key Responsibilities <ul><li>Greet and assist guests with warmth, efficiency, and professionalism, ensuring their comfort and satisfaction at all times.</li><li>Deliver outstanding service across all hotel departments, including front office, food & beverage, housekeeping, and guest relations.</li><li>Maintain cleanliness, organization, and hygiene standards as per Jumeirahs brand requirements.</li><li>Handle guest requests and complaints promptly and courteously to ensure a seamless experience.</li><li>Collaborate with team members and supervisors to uphold a positive and service-focused work environment.</li><li>Follow all company policies, safety procedures, and grooming standards.</li><li>Contribute to continuous improvement initiatives to enhance operational efficiency and guest satisfaction.</li></ul> Required Skills and Qualifications <ul><li>Excellent communication and interpersonal skills with a strong guest-first mindset.</li><li>A passion for hospitality and luxury service.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficiency in English (additional languages are an advantage).</li><li>Strong teamwork, adaptability, and attention to detail.</li><li>Basic computer literacy and knowledge of hotel management systems preferred.</li></ul> Experience <ul><li>Previous experience in the hospitality sector, especially in a 4 or 5-star hotel, is preferred but not mandatory.</li><li>Fresh graduates and enthusiastic individuals with a desire to learn and grow in the hospitality industry are also encouraged to apply.</li></ul> Working Hours <ul><li>Full-time role with flexible shifts, including weekends and public holidays.</li><li>Typical shift duration: 8-9 hours per day (rotational schedule based on department needs).</li></ul> Knowledge, Skills, and Abilities <ul><li>Knowledge of luxury hospitality standards and guest service protocols.</li><li>Ability to work effectively in a multicultural environment.</li><li>Strong organizational and time management abilities.</li><li>Commitment to delivering excellence in every guest interaction.</li><li>Positive attitude, high energy, and professional appearance.</li></ul> Benefits <ul><li>Competitive tax-free salary and service charge.</li><li>Complimentary meals during duty hours.</li><li>Accommodation or housing allowance (as per position).</li><li>Transportation provided to and from work.</li><li>Comprehensive medical insurance.</li><li>Annual flight allowance and paid vacation leave.</li><li>Discounted stays and dining across Jumeirah properties worldwide.</li><li>Continuous learning and development opportunities.</li></ul> Why Join Jumeirah Group At Jumeirah, we do not just offer jobs - we build careers. As part of a world-renowned luxury hospitality brand, you will be surrounded by passionate professionals who inspire excellence daily. We believe in recognizing and nurturing talent, providing global career growth opportunities, and encouraging our team to deliver the extraordinary. Joining Jumeirah means becoming part of a legacy defined by innovation, elegance, and exceptional guest care. How to Apply Interested candidates are invited to apply online through the official Jumeirah Group Careers Portal.<ul><li>Visit </li><li>Browse the latest job openings in Dubai.</li><li>Create your candidate profile and submit your updated resume with a recent photo.</li><li>Shortlisted applicants will be contacted for interviews and further assessment.</li><li>Join Jumeirah Group - where service meets excellence, and your career meets opportunity.</li></ul>

Jumeirah Group Careers Latest Hotel Job Vacancy in Dubai

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