guest relations associate

Marriott International

<div>Additional Information 
Job Number26105697 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand&rsquo;s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and associates and provides a return on investment to the owner and Marriott International. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Profitability
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Works with Rooms management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</li></ul>
<ul><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Leading Operations and Department Teams
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.</li></ul>
<ul><li>Develops systems to enable associates to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures associates are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits associate feedback, utilizes an &ldquo;open door policy&rdquo; and reviews associate satisfaction results to identify and address associate problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Executive Assistant Manager - Rooms

PALMA BEACH RESORT & SPA

The HR Officer in a hotel is responsible for supporting all human resource functions within the property, ensuring smooth staffing operations, employee relations, and compliance with hospitality standards and labor laws. The role focuses on maintaining a motivated workforce to deliver excellent guest service.Key Responsibilities<ul><li>Handle recruitment and onboarding of hotel staff (front office, housekeeping, F&amp;B, etc.).</li><li>Maintain employee records, contracts, and HR documentation.</li><li>Manage attendance, shifts, leave requests, and duty rosters coordination.</li><li>Assist in payroll preparation and overtime calculations.</li><li>Support employee relations and resolve workplace issues.</li><li>Ensure compliance with UAE labor laws and hotel policies.</li><li>Coordinate training programs for service standards and skill development.</li><li>Assist in performance appraisals and disciplinary procedures.</li><li>Support employee engagement activities and welfare programs.</li><li>Manage onboarding and exit formalities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field.</li><li>2&ndash;4 years of HR experience (hospitality experience preferred).</li><li>Strong communication and interpersonal skills.</li><li>Knowledge of HR systems and MS Office.</li><li>Understanding of hotel operations is an advantage.</li><li>Knowledge of UAE labor law preferred.</li></ul>Skills<ul><li>Hospitality HR management</li><li>Multitasking in a fast-paced environment</li><li>Strong organizational skills</li><li>Problem-solving and conflict handling</li><li>Professional communication</li></ul>Pay: AED2,000.00 per monthWork Location: In person

HR Officer (Female Preferred)

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Human Resources Manager , you&rsquo;re not just overseeing daily operations of the hotel&rsquo;s HR function &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Oversee daily HR operations: Manage key HR functions, including recruitment, training, compensation, benefits, labor relations, compliance, safety, and performance management, ensuring compliance with corporate HR policies and federal/local regulations
</li><li>Foster team member engagement: Lead employee relations initiatives such as recognition programs, special events, and engagement activities to create a positive workplace culture
</li><li>Manage HR systems and compliance: Oversee team member data management, track employment transitions, generate reports, and process unemployment claims
</li><li>Lead and develop the team: Recruit, train, coach, supervise, and mentor HR team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build a motivated and high-performing team</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Human Resources Manager

Rosewood Abu Dhabi

<div>
 OUR PURPOSE AND CULTURE
 
 
 
 
 We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
 
 
 As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
 
 THE TEAM
 
 
 
 
 The Human Resources team at Rosewood Abu Dhabi is dedicated to creating an exceptional associate experience while fostering a culture of learning, growth, and service excellence. Reporting to the Assistant Director of Human Resources, the Talent Development Manager works closely with department leaders, operational teams, and associates across the hotel to drive learning initiatives, uphold Rosewood brand standards, and support the continued development of our people.
 
 
 YOUR ROLE
 
 
 
 
 As Talent Development Manager, you will play a pivotal role in shaping the associate experience and cultivating a culture of continuous learning, engagement, and excellence. You will lead the hotel's training and development strategy, ensuring associates are equipped with the skills, knowledge, and confidence to deliver exceptional guest experiences while embodying Rosewood's guiding principles and service philosophy.
 
 
 Working collaboratively with Human Resources and operational leaders, you will oversee onboarding, leadership development, quality assurance initiatives, learning programs, and associate engagement activities that support both individual growth and the overall success of Rosewood Abu Dhabi.
 
 
 HOW YOU&rsquo;LL MAKE THE PLACE
 
 
 
 <ul>
 <li>
 Lead the design, delivery, and evaluation of learning and development programs that support associate growth and operational excellence.
 </li>
 <li>
 Champion Rosewood Brand Standards and LQA initiatives through regular audits, training interventions, and follow-up action plans.
 </li>
 <li>
 Oversee the onboarding journey, ensuring new associates experience a seamless and engaging Discovery program and probationary follow-up process.
 </li>
 <li>
 Manage leadership and talent development initiatives, including management development, mentorship, cross-training, internship, and graduate programs.
 </li>
 <li>
 Analyze feedback, audit results, guest satisfaction data, and engagement survey outcomes to identify training opportunities and drive continuous improvement.
 </li>
 <li>
 Develop and manage annual training plans, monthly training calendars, budgets, and training records to ensure effective execution and compliance.
 
 </li>
 </ul>
 COULD THIS BE YOU?
 
 
 
 <ul>
 <li>
 You are passionate about learning and development and thrive in creating meaningful growth opportunities for others.
 </li>
 <li>
 You have experience delivering training and talent development initiatives within a luxury hospitality environment.
 </li>
 <li>
 You possess excellent facilitation, coaching, and presentation skills, with the confidence to engage audiences at all levels.
 </li>
 <li>
 You are highly analytical and able to translate guest, quality, and engagement data into impactful development solutions.
 </li>
 <li>
 You are proficient in Microsoft Office applications, particularly PowerPoint, and can create engaging, professional learning materials.
 </li>
 <li>
 You are a collaborative relationship builder who works effectively across departments and inspires a culture of service excellence and continuous improvement.
 
 </li>
 </ul>
 OUR BENEFITS
 
 
 
 
 As part of our team, you&rsquo;ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
 
 
 OUR COMMITMENT TO YOU
 
 
 
 
 At Rosewood Hotel Group, your voice is heard &ndash; and valued. We&rsquo;re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We&rsquo;re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them &ndash; and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
 
</div>

Talent Development Manager

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Human Resources Manager
 
 , you&rsquo;re not just overseeing daily operations of the hotel&rsquo;s HR function &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Oversee daily HR operations: Manage key HR functions, including recruitment, training, compensation, benefits, labor relations, compliance, safety, and performance management, ensuring compliance with corporate HR policies and federal/local regulations
 </li>
 <li>
 Foster team member engagement: Lead employee relations initiatives such as recognition programs, special events, and engagement activities to create a positive workplace culture
 </li>
 <li>
 Manage HR systems and compliance: Oversee team member data management, track employment transitions, generate reports, and process unemployment claims
 </li>
 <li>
 Lead and develop the team: Recruit, train, coach, supervise, and mentor HR team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build a motivated and high-performing team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>

Al Safadi Hospitality

<div>
 
 Location: Dubai, UAE
 
 
 
 
 
 
 About Al Safadi Hospitality
 
 
 
 
 
 
 Al Safadi Hospitality is one of the UAE's leading Lebanese hospitality groups, renowned for delivering authentic Lebanese cuisine and exceptional guest experiences. With a growing portfolio of restaurants and over 1,000 employees, we are committed to operational excellence, innovation, and creating a workplace where our people can thrive.
 
 
 
 
 
 As we continue to grow, we are looking for a passionate and experienced Senior HR Specialist to join our Human Resources team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Employee Relations
 
 
 
 . Manage employee relations cases, workplace investigations, disciplinary actions, and grievances.
 
 
 . Advise managers on employee relations matters and ensure the consistent application of company policies.
 
 
 . Ensure compliance with UAE Labour Law and company policies.
 
 
 . Prepare investigation reports, disciplinary documentation, and recommendations.
 
 
 . Support the development, implementation, and continuous improvement of HR policies and procedures.
 
 
 
 
 
 
 Recruitment &amp; Hiring
 
 
 
 . Partner with hiring managers throughout the recruitment and selection process.
 
 
 . Conduct competency-based interviews and assess shortlisted candidates.
 
 
 . Evaluate candidates and provide hiring recommendations based on business and role requirements.
 
 
 . Participate in final interviews for key positions to ensure the selection of the best talent.
 
 
 . Support hiring managers in making informed and objective hiring decisions.
 
 
 
 
 
 
 Learning &amp; Development
 
 
 
 . Develop and deliver training initiatives that support employee performance, operational excellence, and continuous development.
 
 
 . Identify training needs and recommend learning solutions to address business and operational requirements.
 
 
 . Evaluate the effectiveness of training programs and recommend improvements where needed.
 
 
 . Performance Management &amp; Development
 
 
 . Coordinate and support the Company's annual performance appraisal cycle.
 
 
 . Monitor appraisal completion and follow up with managers to ensure timely completion.
 
 
 . Prepare and monitor Performance Improvement Plans (PIPs), Individual Development Plans (IDPs), and Personal Development Plans (PDPs) in partnership with managers.
 
 
 . Coach managers on performance management, employee development, and follow-up actions.
 
 
 . Monitor employee progress and provide recommendations to support performance improvement and career development.
 
 
 
 
 
 
 Offboarding
 
 
 
 . Manage the end-to-end offboarding process in accordance with Company policy and UAE Labour Law.
 
 
 . Conduct exit interviews and provide insights and recommendations based on employee feedback.
 
 
 . Process employee separations in the HR system and ensure all offboarding activities are completed accurately and on time.
 
 
 . Coordinate with internal departments to ensure a smooth and compliant separation process.
 
 
 . Prepare offboarding reports and identify trends to support employee retention initiatives.
 
 
 
 
 
 
 Requirements
 
 
 
 . Bachelor's degree in Human Resources, Business Administration, or a related field.
 
 
 . Minimum 5 years of progressive HR experience, including Employee Relations, Performance Management, and Recruitment.
 
 
 . Strong knowledge of UAE Labour Law.
 
 
 . Proven experience handling workplace investigations, disciplinary actions, employee grievances, and conflict resolution.
 
 
 . Experience conducting competency-based interviews and supporting hiring decisions.
 
 
 . Experience developing and delivering employee training programs.
 
 
 . Experience managing performance appraisal cycles, PIPs, IDPs, and PDPs.
 
 
 . Experience managing employee offboarding and conducting exit interviews.
 
 
 . Fluent in Arabic and English (spoken and written) &ndash; Mandatory.
 
 
 . Hospitality or F&amp;B experience is highly preferred.
 
 
 . Excellent communication, interviewing, facilitation, coaching, and report-writing skills.
 
 
 . Strong analytical and problem-solving abilities.
 
 
 . High level of professionalism, integrity, confidentiality, and sound judgment.
 
 
 . Ability to build strong relationships and influence stakeholders across all levels of the organization.
 
</div>

Senior HR Specialist (Arabic Speaker)

<div>Additional Information 
Job Number26105062 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Office Manager

Search 189+ Guest relations associate jobs near you this August. New roles added regularly across leading industries. Apply today.

189 guest relations associate jobs Near Me

Executive Assistant Manager - Rooms

HR Officer (Female Preferred)

Human Resources Manager

Talent Development Manager

Human Resources Manager

Senior HR Specialist (Arabic Speaker)

Welcome Office Manager