guest relations associate

Maison Aurora Holiday Homes Co. LLC

About Maison Aurora Holiday HomesMaison Aurora is a boutique holiday home operator based in Dubai, offering exceptional guest experiences across a curated portfolio of premium short-term rental properties. We are committed to high standards, personalized service, and the details that turn a stay into a memory.As we grow, we are looking for a dependable and personable Guest Relations &amp; Ground Operations Associate to represent our brand on the ground and ensure our guests receive seamless, professional, and memorable service.Position SummaryThis is a hands-on guest-facing operations role, ideal for a hospitality professional who thrives in a dynamic environment. The successful candidate will be responsible for managing check-ins and check-outs, overseeing property readiness, supervising vendors, and resolving service issues across our Downtown Dubai listings.Key Responsibilities<ul><li>Guest Check-Ins: Personally welcome guests, assist with luggage, provide access, and conduct property walkthroughs</li><li>Guest Check-Outs: Coordinate post-check-out inspections and cleaning logistics</li><li>Quality Assurance: Perform property inspections to meet cleanliness and presentation standards</li><li>Vendor Coordination: Manage housekeeping teams, maintenance personnel, deliveries, and other service providers</li><li>Issue Resolution: Address guest concerns, maintenance issues, and complaints with urgency and professionalism</li><li>Property Knowledge: Maintain detailed understanding of each unit&rsquo;s features, amenities, and special instructions</li><li>Guest Feedback: Collect, respond to, and act on guest feedback to ensure high satisfaction and repeat bookings</li><li>Maintenance Reporting: Track and follow up on repair needs to ensure quick resolution</li><li>Documentation: Maintain checklists, logs, and inspection records to ensure accountability</li></ul>Requirements<ul><li>Minimum 1 year of experience in guest relations, front office, or operations, ideally in hospitality or short-term rentals</li><li>Fluent in English; Arabic or additional languages are a plus</li><li>Familiar with OTA platforms such as Airbnb and Booking.com</li><li>Tech-savvy, with basic knowledge of operational tools and mobile apps</li><li>Strong attention to detail and a focus on guest satisfaction</li><li>Calm and efficient under pressure, especially during guest emergencies or service disruptions</li><li>Available to work flexible shifts, including evenings, weekends, public holidays, and overnight as needed</li><li>Knowledge of Dubai&rsquo;s key tourist areas and neighborhoods</li><li>Based in Dubai (preferably within 15 minutes of Downtown Dubai)</li><li>Able to start immediately</li></ul>Preferred Knowledge (a plus, not required)<ul><li>Property management tools (e.g., Hostaway, Guesty)</li><li>Building management systems (e.g., Sakani)</li><li>DTCM portal for guest registration and compliance</li></ul>Personal Attributes<ul><li>Professional, friendly, and guest-oriented</li><li>Self-motivated and independent, with strong follow-through</li><li>Organized and hygienic with an eye for detail</li><li>Proactive, with a solutions-oriented mindset</li><li>Eager to learn and grow in a fast-paced environment</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to work flexible shifts, including evenings, weekends, and overnights?</li><li>Are you available to start immediately?</li><li>How do you usually travel to Downtown Dubai (car, public transport, scooter, etc.)? </li><li>Do you have experience using platforms like Airbnb, Booking.com, Hostaway, or Guesty?</li><li>Do you have a UAE driving license?</li></ul>Experience:<ul><li>guest relations, hospitality, or a customer-facing role: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Dubai) (Required)</li></ul>Work Location: On the road

Guest Relations & Ground Operations Associate

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.
As an Assistant Guest Relations Manager, you will be responsible for the following duties:<ul>
<li>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</li>
<li>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</li>
<li>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</li>
<li>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</li>
<li>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</li>
<li>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</li>
</ul>
As an Assistant Guest Relations Manager, we expect from you:<ul>
<li>
At least 3 years of experience in a luxury 5-star hotel environment.</li>
<li>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</li>
<li>
Minimum 2 years of Butler experience in a luxury setting.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</li>
<li>
Previous hotel pre-opening experience is an advantage.</li>
<li>
Middle East experience and fluency in multiple languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Guest Relations Manager

M GALLERY

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul>
What you will be doing:<ul><li>
Assist in greeting and welcoming guests upon arrival.</li><li>
Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.</li><li>
Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.</li><li>
Maintain accurate records of guest interactions and transactions.</li><li>
 Assist in coordinating guest activities and special events.</li><li>
Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.</li><li>
Gather guest feedback and work with the team to implement improvements.</li></ul> 

Qualifications 
<ul><li>
Currently enrolled in a Hospitality Management, Tourism, or related program.</li><li>
Strong interpersonal and communication skills.</li><li>
Positive attitude, enthusiastic, and eager to learn.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
Proficiency in Microsoft Office Suite.</li><li>
Previous customer service experience is a plus.</li></ul> 

Additional Information 
Your working environment:
Alwadi Doha &ndash; MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar&rsquo;s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS</div>

Guest Relations Agent Intern

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 We are Heartists&reg;
 
 
 
 &ldquo;Heartist&reg;&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
 
 
 We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
 
 
 
 Life in Pullman
 
 
 
 At Pullman, you&rsquo;ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
 
 
 New experiences, new acquaintances, new ideas... discover the world of Pullman.
 
 
 OUR WORLD IS YOUR PLAYGROUND!
 
 
 
 Job Description
 
 
 
 
 Bell Attendant
 
 
 
 As a Bell Attendant you will be responsible for providing exceptional guest service and ensuring a memorable arrival and departure experience for our guests. You will assist with luggage handling, transportation coordination, and provide information about resort amenities and local attractions.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Guest Greeting: Greet guests upon arrival with a warm and welcoming demeanor.
 </li>
 <li>
 Luggage Assistance: Assist guests with luggage, ensuring safe and efficient transportation to their rooms.
 </li>
 <li>
 Information Provision: Provide information about resort facilities, services, and local attractions.
 </li>
 <li>
 Transportation Coordination: Coordinate transportation services, such as arranging buggies or shuttle services for guest movement within the property, ensuring timely and efficient transfers while maintaining safety and comfort standards.
 </li>
 <li>
 Guest Escorting: Escort guests to their rooms and explain room features and amenities.
 </li>
 <li>
 Guest Handling: Handle guest inquiries and requests promptly and professionally.
 </li>
 <li>
 Desk and Lobby Maintenance: Maintain a neat and organized bell desk and lobby area.
 </li>
 <li>
 Valet Parking Assistance: Assist with valet parking services as needed.
 </li>
 <li>
 Department Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
 </li>
 <li>
 Hospitality Standards: Uphold the highest standards of hospitality and professionalism at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your personality counts more than your CV &hellip;
 
 
 
 <ul>
 <li>
 You&rsquo;ve gained experience in a similar role, and can speak English fluently
 </li>
 <li>
 You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
 </li>
 <li>
 You&rsquo;re a doer &ndash; and even if you do it wrong sometimes, you openly admit it.
 </li>
 <li>
 You&rsquo;re not just bringing your abilities, but also your character.
 </li>
 <li>
 You have good written &amp; spoken English language skills. Additional language i.e. Russian, Spanish, German, Chinese or any other international language is preferred.
 </li>
 <li>
 You're highly trained on guest relations and communication in a luxury hospitality environment.
 </li>
 <li>
 You project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times as per 25hours standards.
 </li>
 <li>
 Stay fully informed about the hotel&rsquo;s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests
 </li>
 <li>
 Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.
 </li>
 <li>
 Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.
 </li>
 </ul>
</div>

Bell Attendant

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
<div>Spa Receptionist
 
Four Seasons Hotel Alexandria is looking for a Spa Receptionist who will be responsible for providing a warm welcome, ensuring a seamless check-in and check-out process, managing bookings, and delivering exceptional customer service 
</div><div><div><div><div> 
What Will You Do
<div><div><div>Guest Relations :
</div><div><ul><li>Greet guests warmly and professionally upon arrival.
</li></ul></div><div><ul><li>Provide information about spa services, treatments, and facilities.
</li></ul></div><div><ul><li>Handle guest inquiries, complaints, and feedback with a professional and positive attitude.
</li></ul></div><div><ul><li>Maintain a high level of customer service at all times, ensuring guest satisfaction and loyalty.
</li></ul></div><div>Reservations and Scheduling :
</div><div><ul><li>Manage spa bookings, including scheduling treatments and allocating them.
</li></ul></div><div><ul><li>Confirm appointments and follow up with guests regarding their bookings and other inquiries .
</li></ul></div><div><ul><li>Coordinate with therapists and other colleagues to ensure smooth operation and efficient use of resources.
</li></ul></div><div><ul><li>Upsell spa services and products to enhance guest experience and increase revenue. 
</li></ul></div></div></div> 
What Will You Bring:
<div><div>1. High school education or equivalent experience
</div><div>2. 6 months in hospitality industry work and or fitness, health club related work 
 
What We Offer:
 
&bull; Competitive Salary, wages, and a comprehensive benefits package
 
&bull; Excellent Training and Development opportunities
 
&bull; Complimentary Dry Cleaning for Employee Uniforms
 
&bull; Complimentary Employee Meals</div></div></div></div></div></div></div>

Spa Receptionist

Mashreq Bank

Job Summary Jumeirah Group, a global luxury hospitality leader renowned for its exceptional service and world-class hotels, is seeking dedicated, enthusiastic, and service-oriented professionals to join our growing team in Dubai. This position offers the opportunity to work in one of the most iconic destinations in the world, delivering unmatched guest experiences while developing a fulfilling career in the luxury hospitality industry. The ideal candidate will uphold the Jumeirah brands high standards, demonstrating passion, professionalism, and attention to detail in every task. Key Responsibilities <ul><li>Greet and assist guests with warmth, efficiency, and professionalism, ensuring their comfort and satisfaction at all times.</li><li>Deliver outstanding service across all hotel departments, including front office, food & beverage, housekeeping, and guest relations.</li><li>Maintain cleanliness, organization, and hygiene standards as per Jumeirahs brand requirements.</li><li>Handle guest requests and complaints promptly and courteously to ensure a seamless experience.</li><li>Collaborate with team members and supervisors to uphold a positive and service-focused work environment.</li><li>Follow all company policies, safety procedures, and grooming standards.</li><li>Contribute to continuous improvement initiatives to enhance operational efficiency and guest satisfaction.</li></ul> Required Skills and Qualifications <ul><li>Excellent communication and interpersonal skills with a strong guest-first mindset.</li><li>A passion for hospitality and luxury service.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficiency in English (additional languages are an advantage).</li><li>Strong teamwork, adaptability, and attention to detail.</li><li>Basic computer literacy and knowledge of hotel management systems preferred.</li></ul> Experience <ul><li>Previous experience in the hospitality sector, especially in a 4 or 5-star hotel, is preferred but not mandatory.</li><li>Fresh graduates and enthusiastic individuals with a desire to learn and grow in the hospitality industry are also encouraged to apply.</li></ul> Working Hours <ul><li>Full-time role with flexible shifts, including weekends and public holidays.</li><li>Typical shift duration: 8-9 hours per day (rotational schedule based on department needs).</li></ul> Knowledge, Skills, and Abilities <ul><li>Knowledge of luxury hospitality standards and guest service protocols.</li><li>Ability to work effectively in a multicultural environment.</li><li>Strong organizational and time management abilities.</li><li>Commitment to delivering excellence in every guest interaction.</li><li>Positive attitude, high energy, and professional appearance.</li></ul> Benefits <ul><li>Competitive tax-free salary and service charge.</li><li>Complimentary meals during duty hours.</li><li>Accommodation or housing allowance (as per position).</li><li>Transportation provided to and from work.</li><li>Comprehensive medical insurance.</li><li>Annual flight allowance and paid vacation leave.</li><li>Discounted stays and dining across Jumeirah properties worldwide.</li><li>Continuous learning and development opportunities.</li></ul> Why Join Jumeirah Group At Jumeirah, we do not just offer jobs - we build careers. As part of a world-renowned luxury hospitality brand, you will be surrounded by passionate professionals who inspire excellence daily. We believe in recognizing and nurturing talent, providing global career growth opportunities, and encouraging our team to deliver the extraordinary. Joining Jumeirah means becoming part of a legacy defined by innovation, elegance, and exceptional guest care. How to Apply Interested candidates are invited to apply online through the official Jumeirah Group Careers Portal.<ul><li>Visit </li><li>Browse the latest job openings in Dubai.</li><li>Create your candidate profile and submit your updated resume with a recent photo.</li><li>Shortlisted applicants will be contacted for interviews and further assessment.</li><li>Join Jumeirah Group - where service meets excellence, and your career meets opportunity.</li></ul>

Jumeirah Group Careers Latest Hotel Job Vacancy in Dubai

Marriott International

<div>
 POSITION SUMMARY
 Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
 Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
</div>

Suite Butler (Russian Speaker)

Search 9118+ Guest relations associate jobs near you this December. New roles added regularly across leading industries. Apply today.