guest relations associate

FMP Homes Real Estate Management

Job Title: Check-in &amp; Guest Relations Associate (On-site)Location: Dubai, UAEAbout Us: At Sejourne Holiday Homes, we pride ourselves on delivering exceptional guest experiences. We are looking for a reliable and customer-oriented individual to join our team as an on-site Check-in &amp; Guest Relations Associate (Male )Job Responsibilities:<ul><li>Welcome and meet guests on-site during check-in and check-out.</li><li>Conduct property inspections before guest arrival and after check-out.</li><li>Ensure the property is in perfect condition and ready for guests.</li><li>Assist guests with queries, provide local information, and address concerns promptly.</li><li>Coordinate with housekeeping and maintenance teams when required.</li><li>Maintain a professional and friendly demeanor, ensuring guest satisfaction at all times.</li></ul>Requirements:<ul><li>Previous experience in hospitality, customer service, or a related field preferred.</li><li>Strong communication and interpersonal skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to manage time efficiently and handle multiple tasks.</li><li>Flexibility to work evenings, weekends, and holidays as per guest schedules.</li><li>Valid Automatic UAE driving license (preferred).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>A dynamic and supportive work environment.</li></ul>If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you!Job Type: Full-timePay: From AED3,000.00 per monthExpected Start Date: 01/09/2025

Check in & Guest Relations Associate (Onsite)

Holiday Inn Resort Bodrum

Front Office Chief/ Guest Relations Associate (Future Leader Position)Location: Voco Hotel &ndash; [Antalya/Konyaalt&#305;] Department: Front Office / Guest Relations Employment Type: Full-Time Reports to: Front Office ManagerBe at the Heart of Exceptional Guest ExperiencesAt Voco Hotels an IHG, we believe that exceptional guest experiences begin with genuine connections, personalized service, and a proactive approach. We are seeking a dedicated and enthusiastic Front Office Chief to join our team &mdash; someone with a passion for guest relations who is ready to grow into a future leadership role within our department.This position goes far beyond routine front desk duties. You will be actively involved in delivering personalized service, handling guest feedback, and ensuring our guests feel truly valued throughout their stay. Working directly with the Front Office Manager, you will have the opportunity to learn the operational dynamics of hotel management and develop the skills required to become a future leader in hospitality.Key Responsibilities<ul><li>Assist in welcoming and farewelling guests with genuine warmth and professionalism</li><li>Support guest relations efforts by delivering thoughtful, personalized service</li><li>Address guest complaints and feedback efficiently and empathetically</li><li>Monitor and follow up on special requests, preferences, and guest notes</li><li>Contribute to VIP handling, ensuring every detail exceeds expectations</li><li>Provide operational support to the Front Office Manager and, when needed, assist with team coordination</li><li>Collaborate with all departments to ensure seamless communication and guest satisfaction</li></ul>What We&rsquo;re Looking For<ul><li>Excellent communication and interpersonal skills</li><li>A guest-centric mindset with a passion for hospitality and service excellence</li><li>Proactive and solution-oriented approach to problem-solving</li><li>A strong sense of responsibility and a collaborative attitude</li><li>Prior experience in front office or hospitality roles is preferred, but not essential</li><li>Proficiency in hotel systems (e.g., Opera) and Microsoft Office tools is a plus</li><li>Fluency in the local language is required; English proficiency is highly valued</li><li>Flexibility to work in a shift-based environment, including weekends and holidays</li></ul>What We Offer<ul><li>A structured training and development program</li><li>Mentorship from experienced leaders to support your career progression</li><li>A dynamic and supportive team culture</li><li>The opportunity to build a long-term career within the IHG family and grow into a leadership role</li></ul>If you&rsquo;re ready to take the next step in your hospitality journey, join us and help shape meaningful guest experiences &mdash; one stay at a time.Job Type: Full-timeLanguage:<ul><li>English (Preferred)</li><li>Russian (Preferred)</li></ul>

Front Office Chief

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<div> 
Can you be our guests&rsquo; superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! 
 
Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. 
 
As Bell Attendant, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! 
 
Interested then why not say Yes I Can! as we are looking for passionate people just like you! 
 
Key Responsibilities of the Bell Attendant: 
<ul><li>Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.</li></ul></div> 
Qualifications<div> 
Requirements of the Bell Attendant: 
<ul><li>Experience in guest relations beneficial but not essential</li><li>Hands-on approach with a can-do work style</li><li>Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>Personal integrity, with the ability to work in an environment that demands excellence</li><li>Experience of working with IT systems on various platforms</li><li>Strong communication skills</li></ul></div> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Bell Attendant

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 
 Duties and Responsibilities related to the Lobby Hostess role:
 
 
 
 
 <ul>
 <li>
 Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
 </li>
 <li>
 Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
 </li>
 <li>
 Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.
 </li>
 <li>
 Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
 </li>
 <li>
 Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
 </li>
 <li>
 Assist guests with reservations for hotel restaurants, spa treatments, or other internal services.
 </li>
 <li>
 Provide clear and accurate directions within the hotel and to external destinations.
 </li>
 <li>
 Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).
 </li>
 <li>
 Assist guests with transportation inquiries, coordinating with the doorman or valet services
 </li>
 <li>
 Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
 </li>
 <li>
 Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
 </li>
 <li>
 Coordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggage
 </li>
 <li>
 Communicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirements
 </li>
 <li>
 Manage waiting lists for restaurants or events hosted in the lobby area
 </li>
 <li>
 Maintain a log of guest feedback, comments, and concerns, reporting important information to management
 </li>
 <li>
 Assist with light administrative tasks as directed by the Front Office Manager
 </li>
 <li>
 Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a relevant degree or diploma in Hospitality or Tourism management
 </li>
 <li>
 Minimum 2 years work experience in hotel operations
 </li>
 <li>
 Good customer service, communications and interpersonal skills are a must
 </li>
 </ul>
</div>

Lobby Hostess

Gulf Air

<div>JOB PURPOSE<ul><li> 
The Lounge Associate is responsible for ensuring that all guests receive a warm and friendly welcome, fostering an inclusive atmosphere where they feel valued and appreciated. This role involves remaining receptive to guest feedback and requests to enhance their experience, as well as expressing gratitude for their visits to the lounge. The Lounge Associate will execute daily operations across all assigned areas and fulfil reasonable duties as required.</li></ul>
KEY ACCOUNTABILITIES 
Guest Experience:<ul><li>
Greet and warmly receive all lounge guests.</li><li>
Maintain a spotless and inviting environment in assigned areas.</li><li>
Introduce lounge facilities to first-time guests upon request.</li><li>
Engage with guests in a warm and welcoming manner.</li><li>
Ensure all departing guests receive a personal farewell.</li><li>
Assist guests with travel-related issues by coordinating with concierge or reception.</li></ul>
Service Excellence:<ul><li>
Welcome guests promptly as they enter the lounge.</li><li>
Assist guests with their luggage and ensure comfort.</li><li>
Help guests choose seating and escort them to their tables.</li><li>
Encourage guests to enjoy beverages and explain dining opportunities.</li><li>
Coordinate menu orders with the kitchen and deliver them efficiently.</li><li>
Offer beverage replenishments and maintain cleanliness at tables.</li><li>
Regularly check guest comfort and address any service needs.
Daily Operations:</li><li>
Always ensure immaculate presentation of the lounge.</li><li>
Prepare and set up workstations efficiently.</li><li>
Maintain cleanliness of self-service stations, including buffet and beverage areas.</li><li>
Keep service on track and adhere to high standards.</li></ul>
Education/Qualifications<ul><li> 
High school diploma or equivalent.</li></ul>
Experience<ul><li> 
2 years in a luxury hotel or high-end restaurant/lounge.</li></ul></div>

LOUNGE ASSOCIATE

Accor

<div><div>Company Description</div> 
Sofitel Al Hamra Beach Resort<div> 
Job Description</div> 
<ul><li>
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.</li><li>
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To update the above items&rsquo; availability in the PMS.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, housekeeping office coordination and filing.</li><li>
To respect key handling procedures.</li><li>
To read and update logbooks.</li><li>
To update guest history in the PMS.</li><li>
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.</li><li>
To carry out special projects according to given assignments.</li><li>
To attend a daily line up briefing with the Housekeeping team.</li><li>
To coordinate with all departments as per guests and operational needs.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.</li><li>
To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.</li></ul></div>

Housekeeping Coordinator

Hot n cool

We are currently looking for a Hostess responsible for creating a welcoming and exceptional experience for guests from the moment they enter the establishment. This role involves greeting guests, managing reservations, seating guests, and ensuring their needs are met promptly and professionally.Key Responsibilities:<ul><li>Greet guests warmly and professionally upon arrival.</li><li>Manage reservations and seating arrangements.</li><li>Escort guests to their tables and provide menus.</li><li>Monitor dining areas to ensure guest satisfaction and assist with any inquiries or special requests.</li><li>Coordinate with waitstaff to ensure smooth operation and guest satisfaction.</li><li>Answer phone calls and handle inquiries or reservations.</li><li>Maintain a clean and organized reception area.</li><li>Handle guest complaints or concerns promptly and courteously.</li><li>Provide guests with information about the menu, specials, and promotions.</li><li>Assist with special events and functions as needed.</li><li>Uphold the establishment's standards of service and hospitality.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; additional hospitality or customer service training is a plus.</li><li>Experience: Previous experience as a hostess or in a similar customer service role is preferred.</li></ul>Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Positive attitude and professional appearance.</li><li>Ability to handle stressful situations calmly and efficiently.</li><li>Basic computer skills for managing reservations and inquiries.</li><li>Language: Proficiency in English; additional languages are an advantage.</li><li>Availability: Flexible schedule, including evenings, weekends, and holidays.</li></ul>Physical Requirements:<ul><li>Ability to stand for extended periods.</li><li>Capability to lift and carry up to 25 pounds occasionally.</li><li>Good stamina and overall physical condition.</li><li>With valid QID, NOC, and Food Handling Certificate.</li></ul>Job Type: Full-time

HOSTESS

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