guest relations associate

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.<ul><li>
Assist in managing guest inquiries, requests, and complaints in a timely and professional manner</li><li>
Support the Front desk team in coordinating guest services and activities</li><li>
Oversee check-in and check-out processes, ensuring smooth and efficient operations</li><li>
Collaborate with other departments to fulfill guest needs and resolve issues</li><li>
Train and mentor guest relations staff to maintain high service standards</li><li>
Assist in creating and implementing guest satisfaction initiatives</li><li>
Monitor and analyze guest feedback to identify areas for improvement</li><li>
Participate in special events and VIP guest arrangements</li><li>
Ensure compliance with hotel policies and local regulations</li><li>
Assist in managing the guest relations budget and resources</li></ul> 

Qualifications<ul><li> 
College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li><li>Good English skills, both written and spoken and Russian is a plus</li></ul></div>

Assistant Guest Relations Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
<ul><li>
Maintain complete knowledge of:</li></ul><ul><li>Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code</li><li>Restaurant reservation procedures</li><li>Daily house count, arrivals, departures, VIP&rsquo;s</li><li>Scheduled in-house group activities, locations and times</li><li>All department policies / service procedures</li></ul><ul><li>
Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>
Communicate reservation /cancellation changes to management as they arise throughout the shift.</li><li>
Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>
Ensure that all menu&rsquo;s, check folders are cleaned and in sufficient quantity.</li><li>
Ensure that the hostess stand is cleaned and organized.</li><li>
Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>
Greet the guests at the entrance of the restaurant</li><li>
Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>
Show guests their table which has been designated to them</li><li>
Ensure that the guests are pleased with their table.</li><li>
Present the open menu to the guest.</li><li>
Ensure that the tables are set to the best service of the guest.</li><li>
Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li><li>
Maintain positive guest relations at all times.</li><li>
Be familiar with hotel services / activities to respond to guest inquiries accurately.</li><li>
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.</li><li>
Monitor guests&rsquo; reactions and confer frequently with management to ensure guest satisfaction.</li><li>
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.</li><li>
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.</li><li>
Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.</li><li>
Promote a cooperative working climate, maximizing productivity and quality.</li><li>
Do table visits systematically at each meal period to ensure guest satisfaction.</li><li>
Promote F&amp;B Outlets to each customer in down time.</li><li>
Successful completion of the training process.</li><li>
To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.</li><li>
To assist in Menu printing.</li><li>
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To provide friendly, courteous and professional service at all times.</li><li>
To maintain good working relationships with colleagues and all other departments.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To comply with local legislation as required</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To attend training and meetings as and when required.</li></ul><div> 
Qualifications</div> 
<ul><li>
Diploma or degree in vocational hospitality</li><li>
Fresher or 1 year of experience in 4-5 star hotel</li><li>
Desirable: Arabic, French, or German Speaker</li></ul><div> 
Additional Information</div> 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Hostess

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li><ul><li>
</li></ul></li></ul><ul><li>
Maintain complete knowledge of:</li><li><ul><li>Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code</li><li>Restaurant reservation procedures</li><li>Daily house count, arrivals, departures, VIP&rsquo;s</li><li>Scheduled in-house group activities, locations and times</li><li>All department policies / service procedures</li></ul></li><li>
Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>
Communicate reservation /cancellation changes to management as they arise throughout the shift.</li><li>
Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>
Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>
Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li><li>
Maintain positive guest relations at all times.</li><li>
Be familiar with hotel services / activities to respond to guest inquiries accurately.</li><li>
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.</li><li>
Monitor guests&rsquo; reactions and confer frequently with management to ensure guest satisfaction.</li><li>
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.</li><li>
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.</li><li>
Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.</li><li>
Promote a cooperative working climate, maximizing productivity and quality.</li><li>
Do table visits systematically at each meal period to ensure guest satisfaction.</li><li>
To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in vocational hospitality</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Strong interpersonal and problem solving abilities</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively and collaboratively as part of a team</li><li>
1 year or more experience in a 5 star hotel</li><li>
Confidently can communicate in English and Russian. Additional language is a plus</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Villa Hostess (Russian Speaker)

Atlantis the Royal

<div></div><div><div>Doorman 
(17173)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 


Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Doorman to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!
Are you somebody who makes everybody feel like royalty? Do you actively participate in creating an amazing experience and everlasting memories? Are you energetic and passionate about providing outstanding service for our valued guests while working in a fast-paced environment? If this is the case then Atlantis, The Royal is looking for a candidate like you!

As a Doorman you are the owner of the Porte Cochere and will drive ensure all colleagues are moving in a highly efficient and coordinator, curated manner ensuring exceptional service is delivered to all guests. You will be entrusted with greeting all guests in a professional, energetic, and courteous manner, while assisting all arrivals, departures, taxi, ride share, bus and directional needs. Though skillfully trained, your job it will be to blow away and entertain the guest. The Doorman is responsible for creating thrilling guest experiences and acts as an invaluable ambassador of Atlantis, The Royal.
Working for Atlantis, The Royal gives you the key to a myriad of growth opportunities considering your career preferences. The possibility to cross-train within the hotel will allow you to develop your professional and personal skills to continuously learn. Passion for customer service is the driving force for this role.
It is essential that you have previous experience in a five-star hotel, resort, or alternatively, prior work history in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Impeccable personal presentation, enthusiasm and grooming are essential in this role, as is the ability to read a social situation and deliver a first-class spa experience. A fluency in English is a must with additional languages highly desired.
<div>
Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Doorman

Trading & Construction Group

Key Responsibilities:<ul><li>Guest Greeting &amp; Seating:</li><li>Welcome guests with a warm, friendly, and professional demeanor as they enter the restaurant.</li><li>Escort guests to their tables, ensuring they are comfortable and have everything they need for an enjoyable experience.</li><li>Manage waiting lists and coordinate seating arrangements, prioritizing reservations and walk-ins in a timely manner.</li><li>Ensure the restaurant&rsquo;s ambiance is consistently welcoming, with attention to cleanliness and orderliness at the entrance and seating areas.</li><li>Reservation Management:</li><li>Handle phone inquiries and manage reservations efficiently using the restaurant's reservation system (e.g., OpenTable, Resy).</li><li>Confirm reservations, make changes or cancellations, and maintain an up-to-date guest list.</li><li>Assist with special requests such as dietary needs, preferred seating, and celebration reservations.</li><li>Ensure all reservation policies are communicated clearly to guests.</li><li>Guest Experience:</li><li>Address guest concerns or requests promptly, escalating to the appropriate manager if necessary.</li><li>Monitor guest flow and anticipate peak times, coordinating with servers and management to minimize wait times.</li><li>Provide information about the menu, restaurant features, and special promotions when necessary.</li><li>Communication &amp; Coordination:</li><li>Maintain clear and continuous communication with the restaurant team, including servers, managers, and kitchen staff, to ensure smooth operations.</li><li>Assist with coordinating large group bookings, special events, and private dining requests.</li><li>Keep the manager informed of guest preferences, repeat visits, and any VIP or regular customer status.</li><li>Administrative &amp; Organizational Duties:</li><li>Manage guest check-in and check-out, ensuring that guests are properly acknowledged and thanked for their visit.</li><li>Handle the payment process for guests as needed, ensuring accurate billing and providing receipts.</li><li>Maintain accurate records of reservations, cancellations, and guest feedback.</li><li>Assist with maintaining front-of-house inventory, ensuring all menus, promotional materials, and other resources are up to date.</li><li>Maintaining Cleanliness &amp; Presentation:</li><li>Ensure that the front desk area is always clean, organized, and welcoming.</li><li>Maintain a professional appearance in line with the restaurant's grooming standards.</li><li>Ensure the waiting area is comfortable, with seating arrangements, magazines, or other amenities for guests.</li><li>Customer Service:</li><li>Handle guest feedback, complaints, or inquiries with professionalism, working to resolve any issues to the satisfaction of the guest.</li><li>Upsell restaurant services such as wine pairings, special events, and exclusive offerings.</li></ul>Skills &amp; Qualifications:<ul><li>Experience: Previous experience in a customer-facing role, preferably in a fine dining or high-end restaurant setting.</li><li>Communication: Strong verbal communication skills and the ability to speak clearly and confidently with guests, colleagues, and management.</li><li>Customer Service: Excellent interpersonal skills, with a genuine passion for providing a high level of service.</li><li>Organization: Ability to multi-task and manage high-stress situations while maintaining a calm and positive demeanor.</li><li>Technical Skills: Familiarity with reservation systems and point-of-sale (POS) systems is an advantage.</li><li>Appearance: Well-groomed and dressed in accordance with the restaurant's dress code.</li><li>Languages: Fluency in English is required; proficiency in additional languages is a plus.</li></ul>Personal Attributes:<ul><li>Attention to Detail: Able to notice small details that make a big difference in the guest experience.</li><li>Team Player: Works well with others in a fast-paced environment, and supports colleagues when necessary.</li><li>Professionalism: Maintains composure and professionalism at all times, especially when dealing with difficult guests.</li><li>Punctuality: Reliable and timely, ensuring shifts start and end as scheduled.</li></ul>Job Type: Full-time

HOSTESS (F&B EXPERIENCE)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25149703
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Bellman

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8322 guest relations associate jobs NEAR_ME

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Hostess

Villa Hostess (Russian Speaker)

Doorman

HOSTESS (F&B EXPERIENCE)

Bellman