guest relations associate

Kobe Hibachi Sushi Asian Cuisine

Overview Join our vibrant team as a Hostess Cashier, where your energetic personality and exceptional customer service skills will create memorable experiences for our guests. In this dynamic role, you will be the welcoming face of our establishment, managing guest seating arrangements, handling cashier responsibilities, and ensuring smooth operations at the front of house. Your enthusiasm and hospitality will set the tone for an outstanding dining experience, making every guest feel valued and appreciated. This paid position offers a fantastic opportunity to develop your skills in food service, guest relations, and restaurant operations within a lively and supportive environment.Responsibilities<ul><li>Greet guests warmly upon arrival with a friendly and professional demeanor, providing excellent customer service from the moment they walk in.</li><li>Manage reservations and waitlists efficiently using POS systems to ensure timely seating arrangements.</li><li>Escort guests to their tables, provide menus, and answer any initial questions about the menu or restaurant offerings.</li><li>Handle cashier duties accurately by processing orders, payments, and issuing receipts using POS systems; maintain cash register accuracy at all times.</li><li>Maintain cleanliness and organization of the host stand area to promote a welcoming atmosphere.</li><li>Communicate effectively with kitchen staff and servers to coordinate guest seating and special requests.</li><li>Demonstrate excellent phone etiquette when taking reservations or answering inquiries to enhance guest relations.</li></ul>Skills<ul><li>Proven experience as a host/hostess or cashier in a fast-paced food service or restaurant environment.</li><li>Strong customer service skills with the ability to engage positively with diverse guests.</li><li>Familiarity with restaurant POS systems such is preferred.</li><li>Excellent communication skills, both verbal and written, to ensure clear interactions with guests and team members.</li><li>Knowledge of hospitality standards, including serving etiquette and guest relations best practices.</li><li>Ability to handle multiple tasks efficiently while maintaining a friendly demeanor under pressure.</li><li>Basic phone etiquette skills for professional reservation handling and guest inquiries. Join us in creating memorable dining experiences through energetic hospitality and attentive service!</li></ul>Job Type: Part-timePay: $16.50 - $18.00 per hourWork Location: In person

Hostess Cashier

Staybridge Suites

Job Overview Join our dynamic team as a Part Time Guest Service Representative and become the welcoming face of our hospitality experience! In this lively role, you&rsquo;ll deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and comfortable. Your energetic approach will help create memorable stays for our guests, whether they&rsquo;re here for relaxation or business. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop multilingual skills and hotel management expertise.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Check guests in and out efficiently using multi-line phone systems and front desk software</li><li>Handle guest inquiries with enthusiasm, providing information about hotel amenities, local attractions, and services</li><li>Manage reservations, cancellations, and modifications accurately while maintaining a smooth check-in process</li><li>Respond promptly to guest requests via phone or in person, demonstrating excellent phone etiquette and customer service skills</li><li>Assist with night audit procedures when scheduled, ensuring accurate financial and operational records</li><li>Maintain a clean, organized front desk area while adhering to hospitality standards and guest privacy protocols</li><li>Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly and effectively</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations preferred but not required; enthusiasm for hospitality is key!</li><li>Strong customer service background with the ability to handle diverse guest needs in a fast-paced environment</li><li>Multilingual or bilingual skills are highly valued to serve our diverse clientele better</li><li>Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is a plus</li><li>Excellent communication skills, including phone etiquette and guest relations expertise</li><li>Ability to remain energetic, positive, and professional during busy periods while managing multiple tasks simultaneously</li></ul>Join us to be part of a vibrant team dedicated to creating exceptional guest experiences! We value energetic individuals eager to grow their hospitality skills while delivering top-tier service in a welcoming environment.Pay: $15.00 - $16.00 per hourWork Location: In person

Part Time Guest Service Representative

The Common Man

Overview: We are seeking a friendly and professional Hostess/Host to join our team. As a Hostess/Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their dining experience starts off on a positive note. If you have a passion for hospitality and enjoy creating a welcoming atmosphere, we would love to hear from you.Responsibilities:<ul><li>Treat all guests in a manner to ensure their complete satisfaction. Be nice, smile. Always strive to exceed guests' expectations.</li><li>Take names on a waiting list.</li><li>Run the floor plan board.</li><li>Observe tables and keep track of clean, dirty and occupied tables.</li><li>Take guest information and quotes wait times, utilizing Tables Ready tablet, to guests accurately when tables are not immediately available.</li><li>Clean, organize and stock menus at host area.</li><li>Answer phone and answer questions concerning the menu and restaurant.</li><li>Interact with guests as they arrive and as they leave the restaurant to ensure positive dining experience.</li><li>Provide room service to guests at Church Landing.</li><li>Fill to-go orders, via phone calls and Door Dash tablet.</li><li>Sweep foyer and front entrance area frequently.</li><li>Perform other duties as directed by Manager on duty.</li></ul>Experience: - Previous experience in food service or restaurant industry preferred - Excellent phone etiquette and communication skills - Strong guest relations and customer service abilities - Knowledge of hospitality industry practices and standards - Familiarity with POS systems, preferably Aloha POSBenefits: - Competitive pay rates - Flexible work schedule - Opportunities for career advancement within the companyIf you are enthusiastic, personable, and enjoy working in a fast-paced environment, we encourage you to apply. Join our team today and be part of creating memorable dining experiences for our guests!Job Types: Full-time, Part-time, SeasonalPay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Shift:<ul><li>4 hour shift</li><li>8 hour shift</li><li>Evening shift</li></ul>Work Location: In person

Hostess/Host

Travelodge by Wyndham

Do you love meeting new people and creating great first impressions? Are you friendly, dependable, and passionate about customer service? Travelodge Golden is looking for an enthusiastic Guest Service Representative to join our team and help deliver exceptional experiences to our valued guests.As the first and last person our guests interact with, you'll play a key role in making every stay memorable.What You'll Do<ul><li>Welcome guests with a warm and professional attitude</li><li>Handle guest check-ins and check-outs efficiently</li><li>Answer phone calls, respond to inquiries, and assist with reservations</li><li>Process payments and maintain accurate records</li><li>Assist guests with requests, concerns, and local recommendations</li><li>Work closely with housekeeping and maintenance teams to ensure guest satisfaction</li><li>Maintain a clean, organized, and professional front desk area</li></ul>What We're Looking For<ul><li>Outstanding customer service and communication skills</li><li>Positive attitude and professional appearance</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer skills and willingness to learn hotel software</li><li>Reliable, punctual, and team-oriented</li><li>Previous hotel or customer service experience is a plus, but not required!</li></ul>The ideal candidate enjoys helping others, stays calm under pressure, and takes pride in providing outstanding service. If you can turn a simple stay into a great guest experience with a smile, we'd love to meet you.Join the team at Travelodge Golden and become part of a hospitality culture built on service, teamwork, and creating memorable guest experiences!Pay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Guest Service Representative

Marriott International

<div>Additional Information 
Job Number26068197 
Job CategoryRooms &amp; Guest Services Operations 
LocationTabuk, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Rooms Controller

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
Perks</h4>
Paid Time Off! Holiday Pay! Travel Discount! 401k! Health Benefits Day One! Free Bus Pass! Discounted Parking!<h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Hotel discount at locations worldwide!</li>
<li>Paid time off and holiday pay incentives!</li>
<li>Professional development and promotion opportunities!</li>
<li>401(k) available for all associates!</li>
<li>Medical, Dental, Vision, and Supplemental insurance available from DAY ONE!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Open availability required for AM, Mid, and PM shifts any day of the week, including holidays.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>
Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>
Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>
If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">
Requirements...</h4>
Experience &amp; Education:<ul>
<li>
2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>
High School diploma or equivalency education certificate required</li>
</ul>
Communication:<ul>
<li>
Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul>
Physical:<ul>
<li>
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>
Lift, lower, and maneuver 30 pounds occasionally</li>
</ul><div><h4 class="jobSectionHeader">
About First Hospitality&hellip;</h4></div>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Paragon Hotel Company

<div>
 
 Guest Service Representative - part time - need someone with open availability to work 7a-3p, 3p-11p, and 11p-7a.
 
 
 
 
 Principle Responsibilities &amp; Position Purpose:
 
 
 
 Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
 
 
 
 Pre-Requisites (Requirements):
 
 
 
 <ul>
 <li>
 1+ years of experience in customer service at a branded hotel preferred
 </li>
 <li>
 High School diploma or equivalent of the same
 </li>
 <li>
 Must display professionalism and have characteristics of honesty and trustworthiness
 </li>
 <li>
 Must have excellent attendance and be punctual
 
 
 
 </li>
 </ul>
 
 Work Environment &amp; Context:
 
 
 
 <ul>
 <li>
 Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
 </li>
 <li>
 Must be able to stand for eight hours, bend, stretch, and reach
 </li>
 <li>
 Work schedule varies and may include occasionally working on
 </li>
 <li>
 Holidays, weekends, and evenings. Long hours sometimes required
 </li>
 <li>
 Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
 
 
 
 </li>
 </ul>
 
 Required Knowledge, Skills, and Abilities:
 
 
 
 
 Knowledgeable in:
 
 
 
 <ul>
 <li>
 Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
 </li>
 <li>
 Frequent Stay Program
 </li>
 <li>
 Reservations procedures including cancellations and &ldquo;walking&rdquo; guest
 </li>
 <li>
 Phone etiquette and answering procedures
 </li>
 <li>
 Be able to answer inquires of local shopping, dining, entertainment, and travel directions
 </li>
 <li>
 Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
 </li>
 <li>
 Manager on Duty functions when necessary or as scheduled
 
 
 
 </li>
 </ul>
 
 Skills
 
 :
 
 
 <ul>
 <li>
 Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
 
 
 
 </li>
 </ul>
 
 Abilities:
 
 
 
 <ul>
 <li>
 Multi task, detail oriented, remain service centric
 </li>
 <li>
 Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
 </li>
 <li>
 Manage time effectively
 </li>
 <li>
 Assist with guest issues with professionalism maintaining hospitable attitude.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
 </li>
 <li>
 Promote and sell services/amenities of the hotel.
 </li>
 <li>
 Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
 </li>
 <li>
 Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
 </li>
 <li>
 Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
 </li>
 <li>
 Check all credit cards for validity before the end of the shift.
 </li>
 <li>
 Learn and utilize PMS, if applicable.
 </li>
 <li>
 Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
 </li>
 <li>
 Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
 </li>
 <li>
 Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
 </li>
 <li>
 Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
 </li>
 <li>
 Have a thorough working knowledge of emergency procedures.
 </li>
 <li>
 Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
 </li>
 <li>
 Report any unusual occurrences or requests to the manager.
 </li>
 <li>
 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
 </li>
 <li>
 Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
 </li>
 <li>
 Utilize Service Recovery Log and other necessary communication logs from shift to shift.
 </li>
 <li>
 Meets and exceeds guest expectations by providing service and teamwork
 </li>
 <li>
 Other duties as assigned or as indicated on letter of offer.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Instantly
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Team Member Room Discounts
 </li>
 <li>
 Time and Half for Select Holidays
 </li>
 <li>
 Referral Bonus Program
 
 
 
 </li>
 </ul>
 
 Volunteer Benefits
 
 
 
 <ul>
 <li>
 Accident Insurance
 </li>
 <li>
 Disability Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Cancer Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 Vision Insurance
 
 
 
 </li>
 </ul>
 
 Property Specific Incentives
 
 
 
 <ul>
 <li>
 Gift Cards
 </li>
 <li>
 Employee Lunches
 </li>
 </ul>
</div>

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

Search 3610+ Guest relations associate jobs near you this June. New roles added regularly across leading industries. Apply today.

3610 guest relations associate jobs Near Me

Hostess Cashier

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Hotel Guest Service Representative - Tru by Hilton Augusta, GA