guest relations associate

Peck and Pour Wings and Beer

<p><b>Overview</b><br/>Your enthusiasm and attention to detail will help create a welcoming atmosphere where guests feel valued and eager to return. Whether you're passionate about dining, food presentation, or guest relations, this position offers a great opportunity to grow your career in the food service industry and learn many different skills to help you move ahead in this industry.</p><p><b>Duties</b></p><ul><li>Greet guests warmly upon arrival.</li><li>Take accurate food and beverage orders using POS system Toast.</li><li>Serve food and drinks efficiently while maintaining high standards of presentation and sanitation</li><li>Upsell menu items to enhance guest experience and increase sales opportunities</li><li>Manage tables effectively by monitoring guest needs, refilling drinks, and clearing used dishes promptly</li><li>Handle cash transactions accurately through cashiering systems, including cash handling and basic math calculations</li><li>Maintain cleanliness and sanitation standards by bussing tables, assisting with food handling, and supporting kitchen staff when needed</li></ul><p><b>Experience</b></p><ul><li>Previous restaurant experience or food industry background preferred, especially in fine dining or nightclub settings</li><li>Proven customer service skills with the ability to build guest relations and handle diverse situations professionally</li><li>Familiarity with POS systems such as Aloha POS, Micros POS, or OpenTable for order entry and payment processing</li><li>Strong time management skills to prioritize tasks during busy shifts</li><li>Knowledge of food safety protocols, sanitation practices, and proper food handling procedures</li><li>Experience in serving or host/hostess roles that demonstrate excellent guest services and hospitality skills</li><li>Basic math proficiency for cashiering duties including cash handling and making change</li></ul><p>Join us to be part of a vibrant team dedicated to delivering exceptional service! Your energy, professionalism, and passion for hospitality will make a lasting impact on our guests&rsquo; experience. We&rsquo;re excited to support your growth in the food service industry while providing a lively work environment filled with opportunities to shine.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $50.00 - $200.00 per day</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Food provided</li></ul><p>Work Location: In person</p>

Server

Flagship Craft Cocktails & Eatery

<p><b>Overview</b><br/>Join our dynamic team as a Hostess/Support Staff and become the welcoming face of our vibrant establishment! In this lively role, you will create a warm, inviting environment for guests, ensuring they feel valued from the moment they arrive. Your enthusiasm, excellent communication skills, and hospitality expertise will help set the tone for an exceptional guest experience. This paid position offers an exciting opportunity to develop your customer service and restaurant skills while working in a fast-paced, energetic environment.</p><p><b>Responsibilities</b></p><ul><li>Greet guests with a friendly and energetic attitude, guiding them to their tables or seating areas efficiently</li><li>Manage guest reservations and waitlists using POS systems such as Aloha POS or Micros POS to ensure smooth seating flow</li><li>Provide accurate information about menu items, specials, and restaurant policies to enhance guest satisfaction</li><li>Assist with guest inquiries via phone and in person, demonstrating professional phone etiquette and guest relations skills</li><li>Support the restaurant team by coordinating between front-of-house and kitchen staff to optimize service delivery</li><li>Maintain cleanliness and organization of the host stand and waiting areas to uphold high standards of hospitality</li><li>Handle guest concerns promptly and courteously, turning any issues into positive resolutions that foster guest loyalty</li></ul><p><b>Requirements</b></p><ul><li>Previous experience as a host/hostess or in food service is highly preferred</li><li>Strong communication skills with the ability to engage confidently with diverse guests</li><li>Experience with POS systems such as Aloha POS or Micros POS is a plus</li><li>Knowledge of restaurant operations, including reservation management and guest services</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Ability to work efficiently in a fast-paced environment while maintaining attention to detail</li><li>Previous hotel or hospitality experience is advantageous but not required</li></ul><p>Join us and be part of a team that values energetic service, clear communication, and creating memorable experiences for every guest!</p><p>Pay: From $11.00 per hour</p><p>Work Location: In person</p>

Hostess/Support Staff

Northgate Resorts

<div><div>Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests &ndash; memories that will last a lifetime! We don&rsquo;t do this as individuals, but as a passionate team that cares about making a difference in our guests&rsquo; lives. We endeavor to be a highly effective, lean, and fast-moving organization.</div><br>
<div></div><div><div>The <b>Guest Relations Staff </b>is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a <b>SEASONAL</b> full-time or part-time position and reports to the Guest Relations Supervisor.</div>
<div><br>
<b><i>DUTIES &amp; RESPONSIBILITIES</i></b></div>
<ul><li><b>Guest Interactions</b>
<ul><li>Provide guidance and explain service options to accommodate guest needs</li>
<li>Ensure guest reservations are accurate and consistent with company policies</li>
<li>Be the first point-of-contact for guests&rsquo; arrival by checking them in and escorting them to their lodging or RV site</li>
<li>Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person</li>
<li>Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly</li>
<li>Enforce park rules, including quiet hours</li>
</ul></li><li><b>Other Essential Duties</b>
<ul><li>Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests</li>
<li>Understand POS and reservation system and use a tablet to document all notes</li>
<li>Communicate with all departments and escalate any issues as necessary</li>
<li>Submit work orders to proper departments as needed.</li>
<li>Follow the guest recovery service guidelines</li>
</ul></li></ul><div><b><i>EDUCATION/TRAINING/EXPERIENCE</i></b></div>
<ul><li>Customer service experience preferred</li>
</ul><div><b><i>QUALIFICATIONS/REQUIREMENTS</i></b></div>
<ul><li>Basic computer skills</li>
<li>Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times</li>
<li>Excellent communication, customer service, and problem-solving skills</li>
<li>Can handle issues as they arise and take quick action to resolve them personally</li>
<li>Strong attention to detail, speed, and accuracy</li>
<li>Ability to multi-task and work in a fast-paced environment</li>
<li>Strong work ethic and a positive attitude</li>
<li>Required to work nights, weekends, and holidays</li>
<li>Work with minimal supervision</li>
<li>Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management</li>
</ul><div><b><i>ESSENTIAL PHYSICAL DEMANDS</i></b></div>
<ul><li>Able to lift up to 20 lbs</li>
<li>Must be able to stand outside in any weather conditions for extended periods</li>
<li>Must be able to remain in a stationary position</li>
<li>Continuously climb, balance, stoop, kneel, bend, crouch, and crawl</li>
<li>Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.</li>
</ul>
</div><div></div><div><i>Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</i></div>
<div></div><div><i>Northgate is also a proud participant of the E-Verify Program. </i><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></div></div>

Guest Relations Staff

Tokyo Japanese Restaurant

<p>Duties:</p><p>- Greet and welcome guests as they arrive at the restaurant or hotel<br/>- Escort guests to their assigned tables or rooms<br/>- Provide menus and explain daily specials to guests<br/>- Take and manage reservations over the phone or in person<br/>- Answer phone calls and provide information about the establishment<br/>- Assist with seating arrangements to ensure efficient use of dining space<br/>- Monitor dining areas to ensure cleanliness and proper set-up<br/>- Collaborate with servers and kitchen staff to ensure smooth operations<br/>- Handle guest inquiries, complaints, and requests in a professional manner<br/>- Maintain knowledge of menu items, promotions, and special events</p><p>Skills:</p><p>- Excellent phone etiquette and customer service skills<br/>- Strong guest relations skills with a friendly and welcoming demeanor<br/>- Familiarity with Aloha POS system or similar point-of-sale software is a plus<br/>- Ability to multitask and work in a fast-paced environment<br/>- Strong organizational skills with attention to detail<br/>- Ability to work well in a team and communicate effectively with colleagues</p><p>Note: Prior experience in the hospitality industry is preferred but not required. Training will be provided.</p><p>We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and enjoy working in a dynamic environment, we would love to hear from you. Please apply with your resume and contact information.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $22.00 per hour</p><p>Work Location: In person</p>

Host/ Hostess/ Servers

Oceanpoint Ranch

<div><p><b>Oceanpoint Ranch</b> is looking for a <b>Guest Service Representative</b> to join the team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest&rsquo;s expectations on a daily basis.</p><br>
<p></p>
<div>
<div><div><div><div><b>Core functions of the position, but are not limited to the following;</b><br>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests</li><li>Communicate effectively with guests and fellow team members</li><li>Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied</li><li>Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability</li><li>Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.</li><li>Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC&rsquo;s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests</li><li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.</li><li>Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.</li><li>Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.</li><li>Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.</li><li>Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.</li></ul></div>
<p>
 <b>Health Benefits, Travel Perks &amp; More</b><br>
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered.
 </p><p><b>Pay Range:</b> $18.00 - $20.00</p></div></div></div></div></div>

Guest Service Representative

Pacifica Hotels

<div><p>Spyglass Inn is looking for an outstanding part-time Guest Service Representative to join the team! The Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest&rsquo;s expectations on a daily basis.</p><div><br>
<div>
<div><div><div><br>
<b>Core functions of the position, but are not limited to the following;</b><br>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests</li><li>Communicate effectively with guests and fellow team members</li><li>Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied</li><li>Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability</li><li>Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.</li><li>Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC&rsquo;s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests</li><li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.</li><li>Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.</li><li>Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.</li><li>Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.</li><li>Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.</li></ul></div><br>
<p></p>
<p><b>
Benefits, Travel Perks &amp; More</b></p>
<p>
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.</p>
<p><b>
Pay Range:</b> $17.60 to $18.00/hr.</p></div></div></div></div></div>

Hilton

<div>
 <em>
  Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
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 </em>
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  It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
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 <strong>
  What we offer:
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 Thriving work environment.
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 Team members' special rates for Hilton hotels worldwide.
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 Thousand opportunities for career growth and development.
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 Comprehensive learning &amp; development programs that fits all fields.
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 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
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  Competitive Compensation And Benefits.
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 Daily duty meal.
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 Life insurance.
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  What will I be doing?
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 </strong>
 The
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  Lobby Ambassador
 </strong>
 serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
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   Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.
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   Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.
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   Proactively approach guests to offer assistance or answer inquiries.
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   Create a memorable first impression for all arriving and departing guests.
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   Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.
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   Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.
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   Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.
  </li>
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   Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.
  </li>
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   Communicate guest preferences, VIP movements, and special occasions to relevant departments.
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  </li>
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 <strong>
  What are we looking for?
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 Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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   Exceptional interpersonal and communication skills in English (Proficiency in Chinese is an advantage).
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   Confident, engaging, and naturally hospitable personality.
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   Strong knowledge of hotel operations, local attractions, and current promotions.
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   Impeccable grooming and professional appearance.
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   Ability to remain calm and composed under pressure, with excellent problem-solving skills.
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  </li>
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Previous experience in a guest-facing role within a luxury hotel or similar environment.
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   Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field.
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  </li>
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Waldorf Astoria Cairo Heliopolis
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  Schedule
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 Full-time
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  Brand
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 Waldorf Astoria Hotels &amp; Resorts
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  Job
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 Guest Services, Operations, and Front Office
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Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

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Lobby Ambassador - Waldorf Astoria Cairo Heliopolis