guest relations coordinator

ElGouna Film Festival

<div><div>Position Overview: 
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step. 
</div><div>
Key Responsibilities:</div><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances. 
<li>
</li></ul><div>
Coordination &amp; Liaison:</div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met. 
<li>
</li></ul><div>
On-Site Festival Support:</div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events. 
<li>
</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture. 
<li>
</li></ul><div>
About El Gouna Film Festival:</div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div> 

About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Liaison

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
 <li>
 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
 <li>
 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
 </li>
 <li>
 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
 <li>
 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
 <li>
 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
 <li>
 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
 <li>
 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
 <li>
 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
 <li>
 Proficiency in Front Office Software
 </li>
 <li>
 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

Aanley Services Private Limited

Guest Relations Executive (GRE)Min Experience- 2+ yearsLocation - Mohali, PunjabGRE JDs Guest Services: Greeting guests, assisting with check-in and check-out, escorting them to their rooms, and providing information about hotel amenities and local attractions. Complaint Resolution: Effectively handling and addressing guest complaints and concerns to ensure guest satisfaction. VIP Management: Overseeing VIP guests, managing their arrivals and departures, and completing pre-registration formalities. Communication: Serving as a liaison between guests and staff, ensuring clear and prompt communication. Coordination: Working with other departments, such as housekeeping, to fulfill guest requests and ensure smooth operations. Record Keeping: Maintaining guest records, feedback, and reports for administrative and service improvement purposes. Problem-Solving: Utilizing excellent problem-solving skills to resolve issues that may arise during a guest's stay.Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthExperience:<ul><li>Guest relations: 2 years (Preferred)</li></ul>

Guest Relations Executive

Hilton

<div>Guest Relations Supervisor - The Plaza Doha, LXR Hotels &amp; Resorts
A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assist Guest Relations Manager with the daily operations of the department</li>
<li>Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests</li>
<li>Manage special room assignments and suite occuppancies</li>
<li>Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms</li>
<li>Ensure all VIP room standards are met and amenities are in place before arrival</li>
<li>Supervise the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Maintain inventory of Guest amenities</li>
<li>Demonstrate current knowledge of all hotel products and services</li>
<li>Offer a professional manner with an emphasis on hospitality and Guest service</li>
</ul>What are we looking for? 
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a supervisory role within a Guest Relations department</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts

Shangri-La Group

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
 
 
 We Expect You To
 
 
 
 <ul>
 <li>
 Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 </li>
 <li>
 Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 </li>
 <li>
 Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 </li>
 <li>
 Collaborate with Front Office, Housekeeping, Food &amp; Beverage, and other departments to ensure guest preferences and special requests are honored.
 </li>
 <li>
 Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 </li>
 <li>
 Uphold and communicate Shangri-La&rsquo;s core values, delivering experiences that reflect the resort&rsquo;s luxury positioning.
 
 
 </li>
 </ul>
 
 We Expect You To Have
 
 
 
 <ul>
 <li>
 Strong leadership and communication skills.
 </li>
 <li>
 A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 </li>
 <li>
 Strong organizational skills, with the ability to multitask and prioritize.
 </li>
 <li>
 A natural ability to connect with guests and ensure their needs are exceeded.
 </li>
 <li>
 Flexibility to work on weekends, holidays, and shifts as required.
 </li>
 </ul>
</div>

Hyde Johannesburg Rosebank

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
 </li>
 <li>
 Compiles and distributes list of anticipated services and amenities to relevant departments.
 </li>
 <li>
 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
 </li>
 <li>
 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
 </li>
 <li>
 Follows up with guests to ensure their requests or problems have been met to their satisfaction.
 </li>
 <li>
 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
 </li>
 <li>
 Makes &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Writes down any comments, requests, suggestions and complaints received from guests during the day.
 </li>
 <li>
 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.
 </li>
 <li>
 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.
 </li>
 <li>
 Works in coordination with all departments and ensures the flow of necessary information.
 </li>
 <li>
 Follows the VIP procedures and greets VIP guests and bid them farewell.
 </li>
 <li>
 Walks agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.
 </li>
 <li>
 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Responds to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carries out all responsibilities related to the quality management systems implemented at the facilities.
 </li>
 <li>
 Carries out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: At least High School Degree.
 </li>
 <li>
 Experience: At least 4 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.
 </li>
 <li>
 Courses and Training: Prior attendance in seminars and trainings related to the job.
 </li>
 <li>
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
 </li>
 <li>
 Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 <ul>
 <li>
 First name *
 
 
 </li>
 </ul>
 This field is required.
 
 
 <ul>
 <li>
 Last name *
 
 
 </li>
 </ul>
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 <ul>
 <li>
 Email *
 
 
 </li>
 </ul>
 Your email address is required.
 
 
 <ul>
 <li>
 Phone *
 
 
 </li>
 </ul>
 This field is required.
 
 
 <ul>
 <li>
 Resume *. We accept .pdf, .doc, and .docx formats.
 
 
 </li>
 </ul>
 The file must be of type doc, pdf, docx and not exceed 2MB.
 
 
 <ul>
 <li>
 these questions are a must
 
 
 </li>
 </ul>
 By clicking submit, I consent to the collection of my data in accordance to Ennismore&rsquo;s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
 
 
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 Thank you for applying!
 
 
 Good luck!
</div>

GUEST RELATIONS SUPERVISOR

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
We expect you to: 
Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 
Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 
Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 
Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences and special requests are honored.
 
Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 
Uphold and communicate Shangri-La’s core values, delivering experiences that reflect the resort’s luxury positioning.
 
We expect you to have: 
Strong leadership and communication skills.
 
A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 
Strong organizational skills, with the ability to multitask and prioritize.
 
A natural ability to connect with guests and ensure their needs are exceeded.
 
Flexibility to work on weekends, holidays, and shifts as required.

Guest Relations Supervisor (172403)

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