guest relations coordinator

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26019808<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p></div><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Relations Coordinator

Vetter Senior Living

<div><div>Our Guest Relations Coordinator/ receptionist is vital to upholding dignity in life for everyone who walks through the doors at Sumner Place by being a hospitable presence and anticipating guests&rsquo; needs.
</div><div></div><div>This is a minimal part-time position. The hours are every other Saturday and Sunday 9:30 am &ndash; 3:30 pm.</div><div>
</div><div><b><i>Daily tasks include:
</i></b></div><ul><li><div>Greeting and welcoming visitors to Sumner Place</div></li><li><div>
Answering and transferring phone calls</div></li><li><div>
Completing/updating projects as needed using a variety of computer programs</div></li><li><div>
Anticipating people&rsquo;s needs to provide an exceptional hospitable experience
</div></li></ul><div></div><div>Qualified candidates will have basic knowledge about Microsoft programs and be able to operate a telephone switchboard, copier, fax, and other office equipment. They will possess high personal integrity, a caring attitude, and have passion for hospitality and serving older adults. Our Guest Relations Coordinator sits consistently through the day but must be able to bend, stoop, and twist to complete routine job duties.
</div><div></div><div>Benefits include the following:</div><ul><li><p>
Earned Wage Access - receive your pay the same day!</p></li><li><p>
EAP with free counselling services</p></li><li><p>
401K with employer matching</p></li><li><p>
And more!</p></li></ul><div>
</div><div>We would love for you to join our excellent team providing quality care to our wonderful residents! Sumner Place is a Certified Great Place to Work&reg;, has a 5-star CMS rating, and is an AHCA Silver Award Recipient!</div><br>
#hc224198</div>

Part Time Guest Relations

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Service and Satisfaction
  </li>
  <ul>
   <li>
    Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
   </li>
   <li>
    Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
   </li>
   <li>
    Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
   </li>
  </ul>
  <li>
   Team Supervision and Training
  </li>
  <ul>
   <li>
    Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
   </li>
   <li>
    Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
   </li>
   <li>
    Provide feedback to team members, supporting their development and growth.
   </li>
  </ul>
  <li>
   Operations Coordination
  </li>
  <ul>
   <li>
    Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
   </li>
   <li>
    Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
   </li>
   <li>
    Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
   </li>
  </ul>
  <li>
   Promotions and Upselling
  </li>
  <ul>
   <li>
    Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
   </li>
   <li>
    Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
   </li>
  </ul>
  <li>
   Quality Control and Reporting
  </li>
  <ul>
   <li>
    Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
   </li>
   <li>
    Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
   </li>
   <li>
    Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certificate in Hospitality Management or related field preferred.
  </li>
  <li>
   Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
  </li>
  <li>
   Excellent communication, interpersonal, and conflict-resolution skills.
  </li>
  <li>
   Strong leadership abilities with experience in training and supervising a team.
  </li>
  <li>
   Proficiency in Front Office Software
  </li>
  <li>
   Detail-oriented and able to multitask in a fast-paced environment.
  </li>
  <li>
   Ability to work flexible hours, including weekends and holidays.
  </li>
  <li>
   Proficient in English, both written and spoken
  </li>
 </ul>
</div>


Guest Relations Supervisor

The First Group Hospitality

<div>Overview:
<p>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Skills and Qualifications:</b></div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

Grand Hyatt

<div>
 <strong>
  Organization- Grand Hyatt Kuwait City
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 <br/>
 <br/>
 The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 The potential candidate must ideally have:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant degree or diploma in Hospitality or Tourism management.
  </li>
  <li>
   Minimum 2 years' work experience hotel operations.
  </li>
  <li>
   Good problem solving, administrative and interpersonal skills are a must.
  </li>
  <li>
   Arabic language skills is a must
  </li>
 </ul>
</div>


Guest Relation Officer (Female)

Wayz Digitally

<p>We are looking for a <b>detail-oriented and service-driven Reservation Executive</b> to join our client's growing hospitality operations team. The selected candidate will be responsible for managing guest reservations, coordinating with internal departments, and ensuring a smooth booking and guest experience across multiple platforms.</p><p><b>Key Responsibilities</b></p><p><b>Guest Communication &amp; Reservation Coordination</b></p><ul><li>Respond to guest inquiries professionally via phone, email, WhatsApp, and OTA platforms.</li><li>Assist guests throughout the reservation journey by sharing accurate details on availability, rates, offers, and booking policies.</li><li>Maintain complete, accurate, and well-structured guest and reservation records.</li></ul><p><b>Reservation &amp; System Management</b></p><ul><li>Create, modify, and confirm reservations, ensuring accuracy in booking details and payment processing.</li><li>Handle cancellations, amendments, refunds, and special requests in accordance with company policies.</li><li>Ensure booking calendars are accurate and synchronized across all distribution channels.</li></ul><p><b>Pre-Arrival Planning &amp; Guest Support</b></p><ul><li>Verify guest information and ensure compliance with regulatory and documentation requirements.</li><li>Share pre-arrival instructions, check-in details, and welcome communications with guests.</li><li>Coordinate closely with Guest Relations, Housekeeping, and Operations teams to deliver a seamless guest experience.</li></ul><p><b>Revenue Support &amp; Performance Tracking</b></p><ul><li>Monitor room rates and support pricing strategies to maximize occupancy and revenue.</li><li>Assist with rate updates for peak periods, holidays, and special events.</li><li>Track key performance indicators, including occupancy, ADR, and booking trends.</li></ul><p><b>Market Monitoring &amp; Listing Optimization</b></p><ul><li>Conduct competitor rate analysis and monitor local market conditions.</li><li>Support promotional initiatives and enhance OTA listing visibility and performance.</li><li>Ensure all listings remain accurate, updated, and compliant with regulatory requirements.</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Maintain daily records of reservations, inquiries, payments, cancellations, refunds, and no-shows.</li><li>Prepare and submit accurate shift-wise and daily performance reports.</li><li>Record all guest communications and booking updates in the PMS for audit and tracking purposes.</li></ul><p><b>Internal Coordination</b></p><ul><li>Liaise with Housekeeping, Maintenance, and Guest Relations teams to ensure property readiness.</li><li>Communicate guest requirements such as early check-ins, late check-outs, extensions, and VIP arrangements.</li></ul><p><b>Cancellation, Refund &amp; Inventory Control</b></p><ul><li>Review and process cancellation and refund requests in line with company policies.</li><li>Update booking systems and OTA portals promptly to reflect changes.</li><li>Track no-shows and manage inventory availability efficiently.</li></ul><p><b>Calendar, Listing &amp; Property Setup</b></p><ul><li>Manage booking calendars, including inventory blocking and release with proper documentation.</li><li>Support listing improvements, pricing accuracy, and compliance checks.</li><li>Assist with onboarding new properties by ensuring complete and accurate listings, images, and required permits.</li></ul><p><b>Reviews &amp; Dispute Management</b></p><ul><li>Monitor guest reviews across platforms and escalate issues when required.</li><li>Coordinate with OTA partners by providing documentation for dispute resolution.</li><li>Partner with Guest Relations teams to maintain high guest satisfaction and ratings.</li></ul><p><b>Required Qualifications &amp; Skills</b></p><ul><li>Strong proficiency in English (<b>Hindi or Arabic is an advantage</b>).</li><li>Excellent communication and customer service skills.</li><li>High attention to detail with the ability to multitask effectively.</li><li><b>Hands-on experience with PMS and OTA platforms such as Hostaway, Airbnb, Booking.com, and Expedia is mandatory.</b></li><li>Proficient in Microsoft Office applications (Excel, Word, Outlook).</li></ul><p><b>Benefits</b></p><ul><li>Company-sponsored employment visa</li><li>Medical insurance coverage</li><li>Paid annual leave</li><li>One-way annual air ticket after completing 12 months of service</li><li>Additional benefits as per company policy</li></ul><p><b>Language Requirements</b></p><ul><li>English &ndash; Required</li><li>Hindi or Arabic &ndash; Preferred</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Experience:</p><ul><li>Reservation Executive: 4 years (Required)</li><li>OTA: 4 years (Required)</li><li>PMS: 3 years (Required)</li><li>Reservation reports preparation like ADR, CSAT: 2 years (Required)</li><li>Revenue &amp; Pricing: 1 year (Required)</li></ul>

Reservation Executive - OTA & PMS must

Hot n cool

<p><b>Job Summary:</b></p><p>Responsible for providing a warm and welcoming greeting to guests, coordinating seating arrangements, and managing the flow of guests in restaurant. Creating a positive first impression for guests, ensuring their comfort and satisfaction throughout their dining experience, and contributing to the overall ambiance of the restaurant. Setting the tone for the guest's experience and facilitating smooth operations in the front-of-house.</p><p><b>Key Responsibilities</b></p><p>1. Welcome guests warmly as they arrive at the restaurant, extending courteous greetings and providing assistance as needed.</p><p>2. Escort guests to their tables, presenting menus, and informing them of any specials or promotions.</p><p>3. Engage with guests in a friendly and professional manner, creating a positive first impression and setting the tone for their dining experience.</p><p>4. Manage guest seating assignments, ensuring efficient use of dining space and optimal table rotation to accommodate reservations and walk-in guests.</p><p>5. Maintain an accurate record of reservations, seating preferences, and special requests.</p><p>6. Communicate effectively with restaurant staff to coordinate table availability, seating arrangements, and service priorities.</p><p>7. Anticipate guest needs and preferences, proactively addressing any concerns or special requests to ensure a memorable dining experience.</p><p>8. Assist guests with coat check, seating adjustments, or other requests to enhance their comfort and satisfaction.</p><p>9. Answer phone calls and inquiries from guests regarding reservations, availability, and dining options.</p><p>10. Assist in managing reservation bookings, confirming reservations, and recording guest preferences and special requests.</p><p>11. Collaborate with restaurant management to optimize reservation scheduling and maximize seating capacity while ensuring an exceptional guest experience.</p><p>12. Assist in maintaining cleanliness and organization in the front-of-house area, including the host/hostess stand, lobby, and waiting area.</p><p>13. Coordinate with servers, and other staff members to ensure smooth service flow and timely seating of guests.</p><p>14. Communicate effectively with restaurant management and staff to address any issues or concerns related to guest seating and service.</p><p>15. Performs other duties assigned.</p><p><b>Qualification, Experience &amp; Knowledge</b></p><p>&middot; High School Diploma, or equivalent.</p><p>&middot; 2 to 4 years previous experience as a hostess or in a customer service role, preferably in a fine dining or upscale restaurant setting.</p><p>&middot; Exceptional interpersonal and communication skills, with a friendly and outgoing demeanor.</p><p>&middot; Ability to remain calm and composed under pressure, especially during busy dining periods.</p><p>&middot; Strong organizational skills and attention to detail.</p><p>&middot; Professional appearance and demeanor.</p><p>&middot; Knowledge of restaurant reservation and procedures.</p><p>&middot; Willingness to work flexible hours, including evenings, weekends, and holidays.</p><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,500.00 per month</p><p>Application Question(s):</p><ul><li>Total years of experience as a Hostess</li><li>Overall total years of Experience</li><li>What is your Nationality?</li><li>Do you have a valid Food Handling Certificate?</li><li>You can join Immediately?</li><li>How much is your expected Salary?</li></ul>

HOSTESS

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