guest relations coordinator

Marriott International

<div>Additional InformationAfter one year pay $32.85-$32.85 per hour 
Job Number26035122 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Half Moon Bay, 1 Miramontes Point Rd, Half Moon Bay, California, United States, 94019 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $31.85-$31.85 per hour 
Tip Eligible: Y 
Other Compensation: Staff Charge Eligible
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Relations Coordinator

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 
 Job Overview
 
 
 
 Join our vibrant team as a Restaurant Host/Hostess, where your welcoming personality and organizational skills will set the tone for an exceptional dining experience. In this lively role, you will be the first point of contact for guests, ensuring they feel valued and comfortable from the moment they arrive. Your enthusiasm and professionalism will help manage reservations, seat guests efficiently, and coordinate with the restaurant team to deliver seamless service. This paid position offers an exciting opportunity to be at the heart of a dynamic hospitality environment, creating memorable moments for every guest.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests warmly with genuine enthusiasm and a positive attitude, establishing a friendly first impression.
 </li>
 <li>
 Manage reservations and waitlists using POS systems such as Aloha POS or Micros POS to optimize seating flow.
 </li>
 <li>
 Escort guests to their tables, providing menus and answering initial questions about the menu or restaurant offerings.
 </li>
 <li>
 Maintain an organized waiting area and communicate wait times clearly and accurately to guests.
 </li>
 <li>
 Coordinate with servers and kitchen staff to ensure smooth seating arrangements and timely service.
 </li>
 <li>
 Handle guest inquiries via phone with professional phone etiquette, providing information about reservations or restaurant policies.
 </li>
 <li>
 Assist in guest relations by addressing concerns promptly and courteously, ensuring every visitor feels valued and appreciated.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proven experience as a host/hostess or in food service, demonstrating excellent customer service skills.
 </li>
 <li>
 Strong communication skills to interact effectively with guests, team members, and management.
 </li>
 <li>
 Familiarity with restaurant POS systems such as Aloha POS or Micros POS is preferred.
 </li>
 <li>
 Previous hotel or hospitality experience is a plus, highlighting guest services expertise.
 </li>
 <li>
 Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
 </li>
 <li>
 Knowledge of serving protocols, hotel guest relations, and phone etiquette enhances guest interactions.
 </li>
 <li>
 Passion for hospitality with a friendly demeanor that fosters positive guest experiences. Join us in creating welcoming atmospheres where every guest feels at home! This role is essential in delivering outstanding hospitality that keeps guests coming back time after time. We&rsquo;re excited to bring your energy and dedication into our vibrant team!
 </li>
 </ul>
</div>

Host

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
 <li>
 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
 <li>
 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
 </li>
 <li>
 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
 <li>
 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
 <li>
 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
 <li>
 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
 <li>
 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
 <li>
 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
 <li>
 Proficiency in Front Office Software
 </li>
 <li>
 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

Hilton

<div>Guest Relations Executive
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Executive

Tawar Mall

Kindly send your CV to careers@tawarmall.qaRequirements:<ul><li>Can speak TAGALOG language.</li><li>Proven experience as a Guest Relations Officer or Receptionist (mall experience is an advantage).</li><li>Familiarity with hospitality industry standards.</li><li>A customer-oriented and outgoing personality.</li></ul>Responsibilities:<ul><li>Greet guests in a welcoming and professional manner.</li><li>Provide information about facilities, programs, and other services.</li><li>Address customer complaints and escalate when needed.</li><li>Anticipate guest needs and build rapport with customers</li><li>Ensure compliance with health and quality standards</li></ul>Job Types: Full-time, PermanentPay: QAR3,500.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you agree with the stated salary of QAR 3,500 (full package)?</li></ul>Experience:<ul><li>Guest Relations or Customer Service: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>Work Location: In person

I Pizza Kitchen

We are looking for an experienced individual with a great personality. Who primarily would run the floor, greets and seats guests, manages reservations and waitlists, and maintains a tidy reception area. They are the first point of contact, setting the tone for the guest's dining experience by ensuring a warm welcome, providing accurate wait times, escorting guests to tables, and helping to resolve any initial concerns. They also collaborate with servers, help with other tasks during busy periods, and thank departing guests. Key Responsibilities<ul><li>Guest Relations:</li><li>Greeting and Welcoming: Warmly greet guests upon arrival, setting a positive first impression.</li><li>Seating: Escort guests to their tables or the waiting area and provide menus.</li><li>Customer Service: Address guest inquiries, concerns, and complaints professionally.</li><li>Logistics and Operations:</li><li>Reservations and Waitlists: Manage incoming reservations and maintain a waitlist for walk-in guests during peak times.</li><li>Seating Management: Assign guests to tables, keeping in mind table rotation, guest preferences, and group size.</li><li>Phone Management: Answer incoming calls, take reservations, and answer questions about the restaurant.</li><li>Team Collaboration:</li><li>Server Coordination: Introduce guests to their server and coordinate with the waitstaff to ensure efficient service.</li><li>Assistance: Help out servers and other staff members with tasks, especially during busy periods.</li></ul>Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li></ul>Work Location: In person

Hostess/Floor coordinator

Hawaii HIS Corporation

■Description/業務内容The Airport Customer Service Supervisor is responsible for various tasks to support customers in having the best stay possible in Hawaii. This person will report to managers who have their backs and support their tasks, actively participate as a guest relations coordinator, lead a leadership role, and train existing and new coordinators, and monitor how we can improve our work and suggest it to managers. Some office support includes inventory tracking, purchase requests, and ensuring the team can work in a tidy, clean environment.Essential Duties:<ul><li>Performs training and on-boarding of new and transfer staff</li><li>Ensures adequate staffing levels</li><li>Assesses guest issues and works to improve overall process and procedures as seen fit</li><li>Makes suggestions on improving processes and increasing sales</li><li>Rectifies minor issues by analyzing the situation and putting out fires</li><li>Reports major issues to management to resolve and assists management to develop methods to avoid issues of the same nature in the future</li><li>Performs general clerical duties</li><li>Organizes and coordinates necessary supplies</li><li>Maintain good communication and work relationships inter-departmentally</li><li>Always be aware of the staff's situation and respond promptly.</li><li>Keep update the inventory and log for the lounge stock including liquor is up to date.</li><li>Being a signatory of the airport badge and make sure to be in compliant.</li><li>Other duties the company assigns</li></ul>【主な業務内容】<ul><li>新入社員研修の実施</li><li>システムの改善と売上増加に関する提案を行う</li><li>チーム内で良好なコミュニケーションの維持する</li><li>スタッフの状況を常に把握し、迅速に対応する</li><li>ラウンジ内の酒類を含む在庫の管理業務</li><li>一般的な事務業務</li></ul>■Work Location/勤務地・Daniel K. Inouye International Airport（ダニエル・K・イノウエ国際空港）・Address：300 Rodgers Boulevard, Honolulu, HI 96819■Hours/勤務時間【フルタイム】・土日祝日を含む週5日出勤、1日8時間勤務（＋昼食休憩1時間）■Work Conditions<ul><li>Indoors under regular office/lounge conditions; outdoors in all types of weather.</li><li>Shifts schedule, including Saturdays, Sundays and Holidays.</li><li>Requires considerable walking and standing for the arrival duties.</li><li>Occasionally early morning shifts are scheduled.</li></ul>■Benefits/福利厚生（※）<ul><li>Health Insurance: Medical/Vision/Drug (HMSA)、Dental（HDS）</li><li>Commuting Assistance</li><li>Employee Discount</li><li>401(k)、FSA、AFLAC</li></ul>■Requirements/応募資格<ul><li>10 years in customer relations supervisory positions</li><li>Customer oriented, professional, and able to respond/decide quickly</li><li>Act in accordance with the company&rsquo;s wishes.</li><li>Able to lift up to 30 lb</li><li>Background check necessary for obtaining airport badges.</li><li>Team player</li><li>Bilingual both Japanese and English preferred</li></ul>・Must be able to commute to the above work location at the time of interview or at the start of work.　面接時または勤務開始時に上記勤務地への通勤が可能な方・Must be able to communicate nicely and friendly with our customers and staff both in Japanese and English.　当社のお客様やスタッフと日本語、英語両方での丁寧なコミュニケーションができる方・Applications and inquiries will only be accepted from individuals who have status that allows them to work in the U.S. without our visa sponsorship or without any limitation. ご応募とお問い合わせは、当社のビザスポンサーなしに米国内での就労可能なステイタスをお持ちの方に限ります　・We do not accept applications from J-1 visa holders. （J-1ビザのご応募はご遠慮ください）※We will contact those applicants whose resumes have passed initial screening for the interviews.　面接通知は、書類選考を通った方にのみ応募より2週間以内にご連絡いたします。Pay: $23.24 - $34.85 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to commute/relocate:<ul><li>Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you available to work shifts on either one weekend and federal holidays?</li></ul>Language:<ul><li>Japanese (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Daniel K. Inoue Airport Customer Service Supervisor(Japanese-English Bilingual, Full-Time)

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Daniel K. Inoue Airport Customer Service Supervisor(Japanese-English Bilingual, Full-Time)