guest relations coordinator

haus & haus

<div>
 
 Welcome to haus &amp; haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales &amp; Leasing, Short Term &amp; Holiday Rentals, Off Plan &amp; Investments, Property Management and Commercial Properties in Dubai.
 
 
 
 
 
 We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.
 
 
 
 
 
 We are seeking a Guest Relations Coordinator to join our award-winning Holiday &amp; Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.
 
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 Managing a portfolio of up to 50 properties (area specific).
 </li>
 <li>
 Coordinate any issues faced by the tenants on a daily basis.
 </li>
 <li>
 Coordinate check ins and check outs for the guests on a 24 hour basis.
 </li>
 <li>
 Schedule all housekeeping requirements.
 </li>
 <li>
 Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
 </li>
 <li>
 Responsible to maintain a high level of occupancy all year round.
 </li>
 <li>
 Carrying out Inventory checks after guests leave the property.
 </li>
 <li>
 Answer incoming leads via email, phone and WhatsApp for listings.
 </li>
 <li>
 Responding to all enquiries on International platforms.
 </li>
 <li>
 Facilitate viewings with clients.
 </li>
 <li>
 Track, remind and collect any due rental payments.
 </li>
 <li>
 Responsible to return clients security deposits.
 </li>
 <li>
 Record all bookings and client's information in our PMS system.
 </li>
 </ul>
 
 
 
 
 
 What We Provide
 
 
 <ul>
 <li>
 Minimum 2 years experience in a similar role.
 </li>
 <li>
 Driving license and car is a must.
 </li>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Come and join a Dubai agency that's rising fast. Apply now!
 
</div>

Guest Relations Coordinator

Inspire Management Training Center

Seeking an experienced Guest Relations Supervisor (Female) with a strong background in luxury hotel operations to lead and manage the guest relations team. The ideal candidate will ensure exceptional service delivery, handle guest inquiries and complaints effectively, and maintain high standards of guest satisfaction. This role requires excellent communication, leadership skills, and the ability to work efficiently in a fast-paced luxury hospitality environment.Key Responsibilities:<ul><li>Supervise and support the guest relations team to deliver outstanding service.</li><li>Handle guest complaints, inquiries, and requests promptly and professionally.</li><li>Maintain positive guest relations and ensure high levels of guest satisfaction.</li><li>Coordinate with other departments to resolve guest issues and improve service quality.</li><li>Train, motivate, and evaluate guest relations staff performance.</li><li>Prepare reports on guest feedback and team performance.</li><li>Ensure adherence to company policies and luxury hospitality standards.</li><li>Assist in organizing guest-related events and special services.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 to 4 years of guest relations experience in the luxury hotel sector, with at least 1 year in a supervisory or team leadership role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle guest complaints and resolve issues tactfully.</li><li>Proficient in relevant computer applications and hotel management software.</li><li>Female candidates (Required)</li><li>Arabic speaking candidates preferred</li><li>Candidates currently based in Qatar will be prioritized</li><li>Overseas candidates are welcome's to apply</li></ul>Benefits:<ul><li>Competitive Salary</li><li>Food, Accommodation and Transportation will be provided by the company</li></ul>Job Types: Full-time, PermanentPay: QAR3,495.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Guest relation Supervisor: 1 year (Required)</li></ul>Language:<ul><li>English / Arabic / Russian (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Guest Relation Supervisor (Female)

The Robert Andrew Salon & Spa Collection

Are you an organized, people-focused professional who loves creating exceptional experiences for both guests and team members? Join our team as a Guest Service and HR Coordinator, where you&rsquo;ll be the heart of our front-line operations/guest experience, as well as coordinate onboarding and training of all new team members.What You&rsquo;ll Do:<ul><li>Ensure all guests are greeted and assisted with warmth and professionalism, ensuring every visit is seamless and enjoyable.</li><li>Support scheduling, appointments, and daily front desk operations.</li><li>Handle phone, email, and in-person inquiries with efficiency and care.</li><li>Assist in onboarding new hires, maintaining employee files, and coordinating HR communications.</li><li>Help plan staff meetings, trainings, and recognition events.</li><li>Maintain confidentiality and uphold a positive, supportive workplace culture.</li></ul>What We&rsquo;re Looking For:<ul><li>A friendly, professional communicator with excellent organizational skills.</li><li>Previous experience in guest services, front desk, or human resources (salon/spa/hospitality experience a plus).</li><li>Proficiency with scheduling software and ADP a plus</li><li>A calm, solution-focused attitude and the ability to multitask in a fast-paced environment.</li><li>A genuine passion for people and teamwork.</li></ul>If you&rsquo;re the type of person who loves connecting with people, staying organized, and creating a smooth, positive experience for both guests and staff &mdash; we&rsquo;d love to meet you!This is a full-time position Tues-Sat, 8-4:30 (1-2 eve availability)Job Type: Full-timePay: From $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Guest Experience & Human Resources Coordinator

BLVD HOLIDAY HOMES RENTAL LLC

About Us:We are a dynamic and growing holiday home and real estate company in Dubai managing a diverse portfolio of 100+ apartments throughout Dubai, dedicated to providing exceptional experiences to our guests. We pride ourselves on our high standards of service, beautiful properties, and seamless guest experiences.Why Work With UsAt BLVD Group, we believe in building a team that&rsquo;s not just highly skilled but also passionate about delivering outstanding service. Here&rsquo;s why joining our team is a rewarding and exciting opportunity:Dynamic &amp; Collaborative Environment: Work alongside experienced professionals in a collaborative and fast-paced setting where every team member&rsquo;s input is valued. We foster an environment that encourages learning, creativity, and growth.Career Growth Opportunities: As a growing company in Dubai&rsquo;s booming holiday rental market, we offer ample opportunities for career advancement. Whether you&rsquo;re looking to develop your expertise or step into a leadership role, we support your ambitions.Diverse &amp; Inclusive Culture: We celebrate diversity and inclusivity, bringing together individuals from different backgrounds and cultures. At BLVD, you&rsquo;ll find a workplace that respects and supports your unique perspectives and talents.Hands-On Experience: Gain real-world experience in property management, guest relations, and cutting-edge hospitality technologies. We provide on-the-job training and continuous development to help you thrive in your role.Competitive Compensation &amp; Benefits: We offer competitive salaries, performance-based bonuses, and other benefits to recognize your hard work and commitment. You&rsquo;ll be rewarded for going the extra mile.Work-Life Balance: We understand the importance of work-life balance and strive to provide flexibility and a supportive environment that allows you to manage your personal and professional life effectively.At BLVD Group, we don&rsquo;t just offer jobs&mdash;we offer the chance to be part of a team that is transforming the holiday home industry in Dubai. If you&rsquo;re passionate about hospitality, committed to excellence, and eager to grow, we&rsquo;d love to work with you.Role Overview:We are seeking an experienced and highly organized Holiday Home cum Real Estate Admin to join our team. The ideal candidate will have a strong background in holiday home management and Real Estate and be proficient in updating property listings on platforms such as Bayut, Propertyfinder, Airbnb, and Booking.com. Additionally, the candidate should have strong knowledge and hands-on experience with all operational processes of the holiday home and real estate business including contract preparation. Further the admin should preferably experience with Hostaway. The Holiday Home Admin will work closely with the concierge team, accounting team, and maintenance/housekeeping team to ensure smooth operations.Key Responsibilities:Property Listings Management:- Obtain DTCM permits for new property listings.- Prepare Property Management Agreements and Management letters for DTCM.- Update and manage property listings on Bayut, Propertyfinder, Airbnb, Booking.com, and other relevant platforms.- Ensure all listings are accurate, visually appealing, and up-to-date with the latest information and availability.CRM and Hostaway Management:- Maintain and update the company&rsquo;s CRM system with guest information, booking details, and property status.- Utilize Hostaway for efficient property and reservation management.- Utilize Breezeway for efficient housekeeping and maintenance scheduling.Team Collaboration:- Coordinate with the concierge team to ensure seamless guest check-ins and check-outs.- Liaise with the accounting team to ensure accurate billing and financial records.- Work with the maintenance and housekeeping team to schedule and monitor property upkeep and cleanliness.Guest Relations:- Assist in handling guest inquiries, reservations, and complaints promptly and professionally.- Provide exceptional customer service to enhance guest satisfaction and loyalty.Administrative Support:- Perform general administrative duties such as data entry, filing, and report generation.- Assist in preparing and managing property-related documents, contracts and records.Requirements:Experience:- Minimum of 2-3 years of experience in holiday home management or a related field.- Proven experience in updating property listings on Bayut, Propertyfinder, Airbnb, and Booking.com.- Experience with Monday.com CRM system and Hostaway is highly preferred.Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Based on your experience, what are the most critical daily administrative tasks in a short-term rental or real estate company? Describe how you personally managed these tasks in a previous role, and what tools or checklists (if any) you used.</li><li>Imagine the following situation: A guest is waiting to check in, the cleaner is stuck in traffic, and another booking&rsquo;s payment has just failed. In 4&ndash;5 sentences, write an internal message or email to your supervisor updating them on the situation and how you&rsquo;re handling it.</li><li>Please describe the most relevant administrative position you&rsquo;ve held. Include the name of the company, your job title, exact dates of employment, and the specific daily tools or systems you used. What were your main responsibilities, and how did you contribute to the company&rsquo;s operations?</li><li>Did you complete these answers yourself, without using AI or external help?</li></ul>

Holiday Home & Real Estate Admin Executive

Al Hallab Restaurant and Sweets LLC

As a Hostess at Al Hallab Restaurant &amp; Sweets LLC, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that reflects our brand's reputation for authentic Lebanese hospitality. You will manage reservations, greet guests upon arrival, and coordinate seating to ensure a smooth and enjoyable dining experience.Key Responsibilities:<ul><li>Warmly greet and welcome all guests as they arrive at the restaurant.</li><li>Manage reservation systems and maintain an organized waitlist when necessary.</li><li>Escort guests to their tables and present menus.</li><li>Coordinate with the service team to ensure efficient table turnover and guest satisfaction.</li><li>Answer phone calls professionally and provide accurate information regarding restaurant hours, menu, and reservations.</li><li>Monitor dining areas to ensure overall guest satisfaction.</li><li>Maintain a clean and tidy reception area at all times.</li><li>Handle guest complaints or concerns with professionalism and escalate to the manager when needed.</li><li>Maintain knowledge of all restaurant promotions, menu items, and services offered.</li><li>Assist in administrative tasks such as daily guest logs and shift handovers.</li></ul>Qualifications &amp; Requirements:<ul><li>Ability to work under pressure in a fast-paced environment.</li><li>Flexible availability including weekends, holidays, and evening shifts.</li></ul>Job Type: Full-timePay: Up to AED2,800.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Hostess: 2 years (Required)</li></ul>

Hostess

University of Miami

<div><h2 class="jobSectionHeader">Current Employees:
</h2>If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .
CORE JOB SUMMARY 
 
The Leave and Accommodations Coordinator reports to the Manager, Employee Leave and Accommodations and uses their expertise in administering leave requests related to the Family and Medical Leave Act (&ldquo;FMLA&rdquo;), and Military Leave in accordance with the University&rsquo;s policies and all related statutes and regulations. Additionally, the Leave and Accommodations Coordinator will be expected to administer requests for leave as accommodations under the Americans with Disabilities Act (&ldquo;ADA&rdquo;) and the Pregnant Workers Fairness Act (&ldquo;PWFA&rdquo;). Key job responsibilities include but are not limited to: responding to requests for leave of absence in a timely manner; implementing leave procedures and related policies; and preparing and maintaining leave records, documents, files and reports.
CORE JOB FUNCTIONS
Evaluates, coordinates, approves and processes leaves of absence from employees (both faculty and staff) under FMLA, and Military Leave, and as accommodations under the ADA and PWFA. Researches, responds, and documents frequently asked questions related to leaves of absence, assigns priorities to calls or emails based on timeliness of needed response, or escalate major legal issues to management for assistance, while maintaining compliance with federal and state laws. Serves as primary liaison between the University and employees (both faculty and staff), related to requests for leaves of absence. Interprets policies and regulations in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, PWFA, etc.). Communicates interpretation of policies, regulations and leave of absence procedures to employees and managers. Provides ongoing case management for all leave of absence requests, to include return to work matters. Enters and updates leaves of absence in designated system/database, and spreadsheets, including compiling, copying, sorting, filing, scanning and faxing documents for each case. Obtains and verifies authentication/medical certifications from healthcare providers in relation to requests for leave. Requests clarification of information required as necessary. Maintains employee medical files to include signed authorizations, leave and accommodation requests, and other protected health information. Receives supporting documentation in accordance with federal and state laws. Develops and maintains tracking system for all leaves of absence. Assists in the development, execution and presentation of training programs. Designs training, education materials, new process flows and facilitates training, when needed, and uses these resources to train and educate HR staff on procedures. Collaborates with HR partners, Faculty Affairs, and other relevant stakeholders in order to resolve any escalated employee relations issues that may arise during the leave of absence process. Develops and generates reports to measure and analyze utilization and other trends. Provides regular leave updates to department leadership and advises management regarding escalated problem areas. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Associate&rsquo;s degree in relevant field
Certification and Licensing:
Not applicable
Experience:
Minimum 2 years of relevant experience
Notwithstanding, the aforementioned education and experience qualifications, any combination of relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes:
<ul><li>Knowledge of the Family and Medical Leave Act, American with Disabilities Act, Pregnant Workers Fairness Act, and the Uniformed Services Employment and Reemployment Rights Act.
</li><li>Ability to accurately prepare and maintain records, files, reports and correspondence.
</li><li>Ability to communicate effectively and professionally verbally and in writing.
</li><li>Ability to understand and follow instructions.
</li><li>Skill in completing assignments accurately and with attention to detail.
</li><li>Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
</li><li>Ability to process and handle confidential information with discretion.
</li><li>Ability to work independently and/or in a collaborative environment.
</li><li>Must have a general understanding of medical terminology.
</li><li>Ability to work within a deadline-driven environment.
</li><li>Strong computer skills, with proficiency in Microsoft Office (Excel, Word, and Outlook) and Workday.
</li></ul>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H8</div>

Leave and Accommodations Coordinator

Hilton

<div>Housekeeping Coordinator | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, a Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. 
 
 
What will I be doing? 
At Hilton Dubai Palm Jumeirah, as Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, a Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous hotel housekeeping experience</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Coordinator | Hilton Dubai Palm

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