guest relations coordinator

haus & haus

<div>
 
 Welcome to haus &amp; haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales &amp; Leasing, Short Term &amp; Holiday Rentals, Off Plan &amp; Investments, Property Management and Commercial Properties in Dubai.
 
 
 
 
 
 We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.
 
 
 
 
 
 We are seeking a Guest Relations Coordinator to join our award-winning Holiday &amp; Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.
 
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 Managing a portfolio of up to 50 properties (area specific).
 </li>
 <li>
 Coordinate any issues faced by the tenants on a daily basis.
 </li>
 <li>
 Coordinate check ins and check outs for the guests on a 24 hour basis.
 </li>
 <li>
 Schedule all housekeeping requirements.
 </li>
 <li>
 Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
 </li>
 <li>
 Responsible to maintain a high level of occupancy all year round.
 </li>
 <li>
 Carrying out Inventory checks after guests leave the property.
 </li>
 <li>
 Answer incoming leads via email, phone and WhatsApp for listings.
 </li>
 <li>
 Responding to all enquiries on International platforms.
 </li>
 <li>
 Facilitate viewings with clients.
 </li>
 <li>
 Track, remind and collect any due rental payments.
 </li>
 <li>
 Responsible to return clients security deposits.
 </li>
 <li>
 Record all bookings and client's information in our PMS system.
 </li>
 </ul>
 
 
 
 
 
 What We Provide
 
 
 <ul>
 <li>
 Minimum 2 years experience in a similar role.
 </li>
 <li>
 Driving license and car is a must.
 </li>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Come and join a Dubai agency that's rising fast. Apply now!
 
</div>

Guest Relations Coordinator

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.<div> 
Job Description</div> 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><div> 
Additional Information</div> 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Guest Experience Coordinator

Raffles

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul> 

Qualifications 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Inspire Management Training Center

Seeking an experienced Guest Relations Supervisor (Female) with a strong background in luxury hotel operations to lead and manage the guest relations team. The ideal candidate will ensure exceptional service delivery, handle guest inquiries and complaints effectively, and maintain high standards of guest satisfaction. This role requires excellent communication, leadership skills, and the ability to work efficiently in a fast-paced luxury hospitality environment.Key Responsibilities:<ul><li>Supervise and support the guest relations team to deliver outstanding service.</li><li>Handle guest complaints, inquiries, and requests promptly and professionally.</li><li>Maintain positive guest relations and ensure high levels of guest satisfaction.</li><li>Coordinate with other departments to resolve guest issues and improve service quality.</li><li>Train, motivate, and evaluate guest relations staff performance.</li><li>Prepare reports on guest feedback and team performance.</li><li>Ensure adherence to company policies and luxury hospitality standards.</li><li>Assist in organizing guest-related events and special services.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 to 4 years of guest relations experience in the luxury hotel sector, with at least 1 year in a supervisory or team leadership role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle guest complaints and resolve issues tactfully.</li><li>Proficient in relevant computer applications and hotel management software.</li><li>Female candidates (Required)</li><li>Arabic speaking candidates preferred</li><li>Candidates currently based in Qatar will be prioritized</li><li>Overseas candidates are welcome's to apply</li></ul>Benefits:<ul><li>Competitive Salary</li><li>Food, Accommodation and Transportation will be provided by the company</li></ul>Job Types: Full-time, PermanentPay: QAR3,495.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Guest relation Supervisor: 1 year (Required)</li></ul>Language:<ul><li>English / Arabic / Russian (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Guest Relation Supervisor (Female)

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
Key Responsibilities:<ul><li>
Guest Service and Satisfaction<ul><li>
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.</li><li>
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.</li><li>
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.</li></ul></li><li>
Team Supervision and Training<ul><li>
Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.</li><li>
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.</li><li>
Provide feedback to team members, supporting their development and growth.</li></ul></li><li>
Operations Coordination<ul><li>
Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.</li><li>
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.</li><li>
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.</li></ul></li><li>
Promotions and Upselling<ul><li>
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.</li><li>
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.</li></ul></li><li>
Quality Control and Reporting<ul><li>
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.</li><li>
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.</li><li>
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.</li></ul></li></ul> 

Qualifications 
<ul><li>
Certificate in Hospitality Management or related field preferred.</li><li>
Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.</li><li>
Excellent communication, interpersonal, and conflict-resolution skills.</li><li>
Strong leadership abilities with experience in training and supervising a team.</li><li>
Proficiency in Front Office Software</li><li>
Detail-oriented and able to multitask in a fast-paced environment.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Proficient in English, both written and spoken</li></ul></div>

Guest Relations Supervisor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
1. Guest Engagement:<ul><li>
Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.</li><li>
Assists in creating tailored experiences for VIPs, repeat guests, and high-profile clients by utilizing guest history and preferences.</li><li>
Handles guest feedback, record glitches, and ensure prompt resolution with complete follow-up and closure.</li><li>
Communicate guest issues or concerns to senior management for further action.</li></ul>
2. Team Supervision:<ul><li>
Supervise the daily activities of Guest Relations Officers, ensuring adherence to service standards and lobby coverage.</li><li>
Prepare and manage weekly duty rosters to ensure optimal team coverage.</li><li>
Mentor and coach the Guest Relations team, fostering a culture of excellence and continuous improvement.</li><li>
Work closely with other departments such as Concierge, Butler, and Raffles Club to coordinate events, special requests, and VIP preparations.</li></ul>
3. Operational Excellence:<ul><li>
Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization and is always manned.</li><li>
Conduct regular checks of VIP rooms prior to arrival to ensure standards are met (allocations, amenities, and special requests).</li><li>
Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency.</li><li>
Maintain a visible presence during peak times, in the lobby, F&amp;B outlets, Raffles Club, Recreation areas, at events, and any other key operational areas determined my management to enhance guest interaction.</li></ul>
4. Personalized Experiences:<ul><li>
Collaborate with the Guest Relations Manager to develop and implement unique guest touchpoints and experiences.</li><li>
Ensure special recognition and bespoke services for repeat guests, high-paying clients, and VIPs.</li><li>
Liaise with other departments to curate and deliver personalized guest moments that align with the hotel&rsquo;s brand.</li></ul>
5. Leadership and Coordination:<ul><li>
Lead by example, maintaining a professional and approachable demeanor at all times.</li><li>
Ensure open lines of communication and collaboration with related departments to handle guest requests and complaints effectively.</li><li>
Provide feedback and updates to the Guest Relations Manager regarding operational challenges and opportunities for improvement.</li></ul>
6. Additional Responsibilities:
<ul><li>Performs related duties and special projects assigned by Senior Management.</li><li>
Serves as a brand ambassador, building strong relationships with guests and fostering loyalty.</li></ul>
Key relationships:<ul><li>
Reports directly to the Guest Relations Manager.</li><li>
Collaborates closely with Concierge, Butler, and other operational teams.</li><li>
Engages directly with guests, including VIPs and high-profile individuals.</li></ul> 
Qualifications 
Work Environment:<ul><li>
High visibility and engagement in guest-facing areas.</li><li>
Flexibility to work evenings, weekends, and holidays as required by the operation.</li></ul>
Skills and Attributes<ul><li>
Exceptional interpersonal and communication skills.</li><li>
Proactive and resourceful, with a strong ability to resolve challenges effectively.</li><li>
Detail-oriented with a passion for delivering unique guest experiences.</li><li>
Strong leadership capabilities, with the ability to inspire and motivate a team.</li><li>
Flexible and adaptable, with a forward-thinking and innovative mindset.</li><li>
Strong written and verbal communications in English; additional languages are a plus.</li></ul>
Education and Experience<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field preferred.</li><li>
Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.</li><li>
Familiarity with multicultural environments and experience serving high-profile clients.</li></ul> 

Additional Information</div>

Network18 Media & Investments Limited

<div>
 
 
 Introduction on the Group
 
 
 
 
 
 
 <ul>
 <li>
 We are India's Most Diversified Media Company in Fastest Growing Media Market. The Company has a strong Heritage and we possess a strong presence in Magazines, Television and Internet domains. Our brands like CNBC, Forbes and Moneycontrol.com are market leaders in their respective segments.
 </li>
 <li>
 The Company has over 7,000 employees across all major cities in India and has been consistently managed to stay ahead of the growth curve of the industry.
 </li>
 </ul>
 
 
 
 
 
 An ideal candidate may have experience in news media or have worked for a leading chamber of commerce or in any position where she/he has interacted with business and policy leaders
 
 
 
 
 
 
 
 https://www.cnbctv18.com/
 
 
 
 
 
 <ul>
 <li>
 We are looking for a dynamic Guest Coordinator for our well-oiled guest coordination team.
 </li>
 <li>
 The person must have a good grasp of business news.
 </li>
 <li>
 Able to spot who would be the right talking heads on any subject and direct the team to get them on the channel.
 </li>
 <li>
 The Guest Coordinator's KRA is to get the most prominent policy and business decision-makers to speak on the channel.
 </li>
 <li>
 Should be able to handle international guests or should have past experience in Guest Coordination.
 </li>
 <li>
 Should be able to spot and break news, quickly.
 </li>
 <li>
 Should be from a media background
 </li>
 </ul>
 
 
 
 
 Location: Mumbai
 
 
 
 
 
 Come Grow the Network18 Way!
 
</div>

Guest Coordinator - CNBC TV18

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