guest relations coordinator

Accor

<div>Company Description 
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options. 
Job Description 
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:<ul><li>
Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.</li><li>
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li>
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.</li><li>
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li>
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.</li><li>
Reporting: Maintain records of guest interactions and prepare reports for management.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul> 

Additional Information 
<ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

ElGouna Film Festival

<div><div>Position Overview: 
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step. 
</div><div>
Key Responsibilities:</div><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li><li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.</li></ul><div>
Coordination &amp; Liaison:</div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li><li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.</li></ul><div>
On-Site Festival Support:</div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li><li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival. 
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</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture. 
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</li></ul><div>
About El Gouna Film Festival:</div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div> 

About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Liaison

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Key Roles &amp; Responsibilities<ul><li>
Operational Coordination: Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.</li><li>
Guest Profile Management: Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.</li><li>
Pre-Arrival Correspondence: Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.</li><li>
Administrative Logistics: Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).</li><li>
Inventory &amp; Stock Control: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.</li><li>
Service Recovery Support: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.</li></ul>
Professional Standards &amp; Etiquette<ul><li>
Legendary Service Philosophy: Provide &quot;warm, anticipatory, and personalized service&quot; that aligns with the Raffles heritage.</li><li>
Grooming &amp; Presentation: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.</li><li>
Confidentiality: Strictly handle sensitive guest information with the &quot;utmost discretion and integrity&quot;.</li></ul> 

Qualifications 
Qualifications &amp; Attributes<ul><li>
Experience: Typically requires 2+ years in a luxury hotel front office or guest relations role.</li><li>
Technical Proficiency: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.</li><li>
Personal Traits: Must be &quot;poised, creative, and inquisitive,&quot; with a high level of emotional intelligence and cultural awareness.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Admin Conceirge - Raffels The Red Sea

Aire MedSpa

Our mission is to elevate confidence through our treatments and the guest experience. WHO ARE WE?Aire MedSpa is a data-driven, high-growth aesthetic clinic in Sarasota, FL. We are a results-oriented team that views aesthetics through a clinical lens. We don&rsquo;t guess&mdash;we assess, treat, and track results to ensure our clients receive the highest return on their investment. We are looking for a professional who is as passionate about business operations and clinical excellence as they are about the aesthetic industry.OUR BUSINESS MODEL - THE THREE PILLARS<ul><li>Clinical Precision &amp; Results Every treatment plan we create is rooted in anatomy and data. We focus on measurable improvements in skin health and facial harmony, moving away from trends and focusing on what actually works for the long term.</li><li>Operational Excellence A luxury guest experience requires disciplined backend systems. We use clear metrics and workflows to manage our growth, our VIP programs, and our clinical environment.</li><li>The Integrated Experience Confidence is built both in and out of the treatment room. We provide a seamless transition from clinical procedures to at-home maintenance, ensuring a 360-degree approach to our clients' aesthetic journeys.</li></ul>OUR CORE VALUES<ul><li>Competitive Greatness: You take pride in your work and show up at your best when the clinic is busy. You enjoy the challenge of a high-performance environment.</li><li>Sincere Candor: We value clear, honest communication. Nothing great can be built without feedback, whether it&rsquo;s internal team growth or external client relations.</li><li>Unimpeachable Character: You are the face of our brand. You handle client privacy and clinic operations with the highest level of integrity and professionalism.</li></ul>THE ROLE &amp; RESPONSIBILITIESAt Aire MedSpa, you aren't just an &quot;assistant&quot;&mdash;you are the operational engine of the clinic. We are looking for a self-managed individual to take ownership of the following:<ul><li>Clinical Support: Assisting in the treatment rooms to ensure a seamless and professional flow for the practitioners and the patients.</li><li>Social Media Management: Executing a data-driven social strategy through consistent posting, community engagement, and brand representation.</li><li>VIP &amp; Loyalty Management: Managing our loyalty programs and VIP memberships to ensure our top-tier clients receive a flawless, high-touch experience.</li><li>Guest Relations: Managing the schedule, processing payments, and educating guests on our menu of treatments.</li></ul>WHY JOIN US?We are not building a team to maintain; we are building a team to scale. If you are a high-performer who wants to be pushed to grow and given the tools to make a real impact, you are in the right place.THE ESSENTIALS<ul><li>Availability: Tuesday&ndash;Saturday 30-35 hours a week</li><li>Experience: Minimum 1 year of customer service or administrative experience. Must be comfortable with using and managing social media.</li><li>The Person: You are articulate, data-conscious, and highly organized.</li></ul>Compensation: $17.00 - $25.00 per hour + Performance Bonuses. Benefits: Employee discounts, growth opportunities, and a professional, results-driven work environment.To be considered, please submit a resume. Tell us why you are the right fit for the Aire MedSpa journey.Job Type: Full-timePay: $17.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Administrative Assistant

Ken Salon 

As the first point of contact, you will represent the salon&rsquo;s brand by delivering an exceptional, refined and personalized client experience. You will ensure that every guest interaction reflects the highest standards of professionalism, discretion and luxury service.Welcome clients with confidence and warmth, creating a seamless and elevated arrival experience. Understand the purpose of each visit and guide guests smoothly through their journey within the salon.Oversee and manage the appointment calendar with precision, ensuring an optimal flow of services and an impeccable client experience throughout the day. Coordinate closely with technicians to maintain perfect timing and service efficiency.Handle all incoming calls and client communications with clarity and professionalism, providing accurate information and ensuring all inquiries are managed promptly.Act as a knowledgeable advisor by presenting services, treatments and products in a refined manner, assisting clients in making tailored decisions aligned with their individual preferences.Manage bookings, walk-ins and last-minute changes with composure and efficiency, maintaining a calm and controlled front-of-house environment at all times.Deliver a high level of client care by handling special requests, sensitive situations and feedback with discretion, ensuring all concerns are resolved to the highest standard.Maintain strict confidentiality and responsibility for salon operations, including secure handling of keys and adherence to internal procedures.Ensure the reception area and overall salon environment consistently reflects a clean, elegant and well-organized luxury setting.Support revenue growth through thoughtful service recommendations and subtle, professional upselling aligned with the brand experience.Maintain detailed and accurate client profiles, building long-term relationships and ensuring a personalized return experience.Participate in ongoing training to uphold and exceed service standards within a luxury environment.Manage financial transactions with accuracy and integrity, including daily cash handling, reconciliation and reporting in line with operational requirements.Job Type: Full-timePay: From AED3,000.00 per monthExperience:<ul><li>Zenoti System : 1 year (Preferred)</li><li>Salon receptionist: 2 years (Preferred)</li><li>Computer skills: 2 years (Preferred)</li></ul>Work Location: In person

Beauty Salon Receptionist

Hilton

<div>
 A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company.
 
 
 
 What will I be doing?
 
 
 
 As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
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 Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements
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 Plan and execute print/web/online collateral and marketing strategies
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 Communicate/negotiate with vendors
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 Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals
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 Communicate with other managers/divisions to create and execute effective advertising and public relations plans
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 Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations
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 Make the timeshare owners' newsletter (quarterly) as well as internal communications materials
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 Supervise a Marketing Communications coordinator
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
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 Hospitality - We're passionate about delivering exceptional guest experiences.
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 Integrity - We do the right thing, all the time.
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 Leadership - We're leaders in our industry and in our communities.
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 Teamwork - We're team players in everything we do.
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 Ownership - We're the owners of our actions and decisions.
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 Now - We operate with a sense of urgency and discipline
 
 
 
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 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
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 Quality
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 Productivity
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 Dependability
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 Customer Focus
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 Adaptability
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales and Marketing
</div>

Manager of Marketing Communications

Terranea Resort

<div>
 The Housekeeping Coordinator will provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
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 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
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 Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
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 Maintain positive guest relations at all times.
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 Resolve guest complaints, ensuring guest satisfaction.
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 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
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 Maintain knowledge of:
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 All hotel services/features and hours of operation.
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 All guest room layouts, bed types, d&eacute;cor, appointments, amenities, locations, numbers/names.
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 Housekeeping services available for guests.
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 Available laundry/dry cleaning services and hours of operation.
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 Access all functions of computer.
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 Properly open and close the department, by creating and changing assignments as needed.
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 Set up work station with necessary supplies and resource materials.
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 Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
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 Print designated reports and distribute accordingly.
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 Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
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 Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio.
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 Answer Housekeeping telephone.
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 Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion. Follow up on guest satisfaction.
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 Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms. Follow up on return of items.
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 Establish and maintain filing procedures.
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 Retrieve and distribute departmental mail.
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 Type correspondence and reports as assigned.
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 Prepare employee daily/weekly payroll and submit to manager.
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 Document pertinent information in departmental log book.
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 Review status of incomplete work and follow-up actions with manager before leaving.
 
 
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 </ul>
 
 Additional Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Assist in other areas of Housekeeping as assigned.
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 Assist in inventory of Housekeeping supplies as assigned.
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 Attend designated meetings, take minutes, transcribe and distribute.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English both verbal and non-verbal.
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 Ability to:
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 Perform job functions with attention to detail, speed and accuracy.
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 Prioritize and organize.
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 Be a clear thinker, remaining calm and resolving problems using good judgement.
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 Follow directions thoroughly.
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 Understand guest&rsquo;s service needs.
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 Work cohesively with co-workers as part of a team.
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 Work with minimal supervision.
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 Maintain confidentiality of guest information and pertinent hotel data.
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 </ul>
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 Familiarity with preparing statistical reports.
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 Previous guest relations training.
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 Ability to input and access information in the property management system/computers.
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 Exert physical effort in transporting boxes, carts, linen (150 pounds) to different areas of the resort.
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 Endure various physical movements throughout the work areas.
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 Remain in stationary position for 8 hours throughout work shift.
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 Satisfactorily communicate with guests, management and co-workers to their understanding.
 
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 </ul>
 
 Experience, Education, &amp; Licensure
 
 
 
 <ul>
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 College degree preferred, not required.
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 Compute mathematical calculations.
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 Supervisory experience preferred
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 Previous experience in hospitality industry, preferably in Housekeeping.
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 Fluency in a second language, preferably Spanish.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Base Pay Start Rate: $25.50 / hr.
 
 
 We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
 
 
</div>

Coordinator - Housekeeping (Full Time)

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