guest relations coordinator

Ultimate Group

Guest Relations &amp; Booking Manager &ndash; Holiday Homes (Airbnb &amp; Booking.com Experienced Only)Company: Ultimate Retreat Holiday Homes Location: Dubai, UAE Job Type: Full-TimeAbout the Role:We are seeking a Guest Relations &amp; Booking Coordinator who has direct experience managing guest communication for holiday homes or short-term rentals. Please apply only if you have worked with Airbnb, Booking.com, or similar property management systems.Key Responsibilities:<ul><li>Manage daily communication with guests across Airbnb, Booking.com, and other OTA portals.</li><li>Share check-in and check-out instructions, collect guest IDs, and ensure DTCM compliance.</li><li>Coordinate with the cleaning and maintenance teams for guest readiness.</li><li>Respond to guest messages promptly, professionally, and politely.</li><li>Update booking calendars, monitor reviews, and maintain property listing accuracy.</li><li>Support management with daily booking reports and guest feedback follow-up.</li></ul>Required Skills &amp; Experience:<ul><li>Minimum 1 year experience in holiday homes / hotel front office / Airbnb guest management (mandatory).</li><li>Strong written and spoken English (Arabic or additional languages is a plus).</li><li>Familiar with Airbnb, Booking.com Extranet, DTCM system, WhatsApp Business, and Gmail.</li><li>Excellent communication and organizational skills.</li><li>Able to work independently and handle guest issues calmly and professionally.</li><li>Based in Dubai and available to join immediately (preferred).</li></ul>What We Offer:<ul><li>Competitive salary based on relevant experience.</li><li>Performance incentives for guest satisfaction.</li><li>Professional and friendly work environment.</li><li>Growth opportunities within the company.</li></ul>How to Apply:Interested candidates may apply directly through Indeed or send their CV to: info@ultimategroup.ae +971-586115258Job Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Al Rigga: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Holiday Homes Company: 1 year (Required)</li></ul>Location:<ul><li>Al Rigga (Required)</li></ul>

Operations Manager

Dorchester Collection

What you'll get As a Guest Contact Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService Charge What you'll do You ll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.Proactively manages all administrative and technical requirements to ensure seamless guest experience.Your will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during their day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures and accurately taking, recording and delivering guest wake-up calls, all to ensure our guests receives nothing but the best experience.Sometimes our guests have special requests involving taking messages, printing and help on special occasions. Most of these requests are fulfilled by our Guest Contact Coordinator.Communication is what keeps our departments running perfectly. Our Guest Contact Coordinator must communicate with other departments and extended hotel team in order to ensure the alignment remains.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Contact Coordinator you ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Guest Contact Coordinator but we ll make sure you are provided with specifics on how we care for our hotel. What you'll bring You ll bring your unique personality and passion to the role and the team.Customer service drive with outstanding communication and active listening skills.Excellent problem-solving and multitasking skills. Relationship driven.Excellent knowledge of the use of technology.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.English is the primary language used in our hotel. You can comfortably communicate in this language. Having skills in other languages such as Arabic, French, Mandarin or Spanish is beneficial.You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.Proven previous experience in a similar or in a relevant role in customer service is an advantage.

Guest Contact Coordinator

Hilton

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

The First Group

Job Description <div>
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 Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. A Guest Relations Supervisor is responsible for guests satisfaction throughout their stay at the hotel by ensuring that enquiries receive responses and advice, and information is delivered when requested. KEY RESPONSIBILITES <ul> <li>Ensure exceptional personalized service to hotel guests</li> <li>Ensure brand standards, policies and procedures are adhered to all times</li> <li>Respond to guest enquiries with courtesy, knowledge and confidence</li> <li>Ensure requests made prior to guest arrivals are communicated to relevant departments </li> <li>Inspects VIP rooms prior to arrival, greet and escort guests personally on arrival/ bidding farewell in accordance with TFC standards</li> <li>Ensure for all VIP guest arrival and departure are checked daily and act according to the preparation needed (amenities, transfer, etc.)</li> <li>Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and FCP expectations</li> <li>Make courtesy calls to ensure guests satisfaction after arrival and create reports on the feedback</li> <li>Handle enquiries and complaints, promptly and efficiently</li> <li>Seeks, listens, and responds to guest feedback</li> <li>Assist hotel guests with all inquiries related to room set up arrangements</li> <li>Manage all communication with VIP guests and ensure satisfaction at time of check out and monitor all packages and taxes and divert same to guest room</li> <li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property</li> <li>Ensure the team projects a professional manner with an emphasis on hospitality and guest service</li> <li>Proficiency in using computer software to monitor inventory and perform other record keeping tasks</li> <li>Ensure that VIP guest supplies and amenities are offered and replenished to the required standards</li> <li>Review personalized amenities for each guest based on the data that we have for each guest </li> <li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed</li> </ul>
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Desired Skill &amp; Expertise <div>
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 <ul> <li>At least 2 years experience as Guest Relation Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> Pleasant personality with good problem-solving skills</li></ul></div></div></div>

Guest Relation Supervisor

Marriott International

<div>Additional Information 
Job Number25172524 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
A rewarding career within one of the most recognized and prestigious luxury brands in the world.
Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
<ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE: 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
As a Guest Experience Expert &ndash; Guest Relations (Kids Club) you will be the welcoming face and guiding hand for our youngest guests and their families. You will curate memorable experiences, ensuring that every child feels celebrated, engaged, and inspired. Your role is pivotal in delivering the legendary Ritz-Carlton service, tailored to the unique needs of families and children, while upholding the highest standards of luxury hospitality.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
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Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert - Guest Relations (Kids Club)

<div>Housekeeping Office Coordinator at The Plaza Doha LXR hotels &amp; Resorts
A Housekeeping Office Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. 
 
 
What will I be doing? 
As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li></ul>
What are we looking for? 
A Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous hotel housekeeping experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Office Coordinator at The Plaza Doha LXR hotels & Resorts

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 Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
 Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Guest Relations Supervisor

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