guest relations executive

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>Previous experience in holiday homes / short-term rentals in Dubai (mandatory)</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

The Wiltshire

The Guest Relations Executive acts as the hotel&rsquo;s ambassador, ensuring that every guest receives personalized, memorable service. You will be the point of contact for guest enquiries, special requests, and are responsible for creating warm and lasting impressions from arrival through departure.Key Responsibilities<ul><li>Welcome guests warmly upon arrival, assist with check-in, ensure swift, professional and friendly service.</li><li>Offer assistance with baggage, escort guests to rooms (if appropriate), and provide orientation to hotel facilities.</li><li>Handle check&#8209;out process smoothly, including billing, payment, feedback, and guest departure formalities.</li><li>Be a primary point of contact for guest inquiries, requests, and complaints; resolve issues efficiently and escalate to management where necessary.</li><li>Maintain and update guest profiles/preferences to enable personalized service on current and future stays.</li><li>Provide information about hotel amenities, services, special promotions, local attractions, transport, etc.</li><li>Coordinate with other departments (Housekeeping, Engineering, F&amp;B, Concierge) to fulfill guest requests and ensure seamless guest experience.</li><li>Monitor guest satisfaction; make courtesy calls or visits to in&#8209;house guests to request feedback and ensure everything meets expectations.</li><li>Prepare VIP arrivals, special welcome amenities, and ensure special needs (dietary, accessibility, etc.) are anticipated and fulfilled.</li><li>Handle reservation issues if front desk/reservation areas are busy or closed, assist in room allocations.</li><li>Upsell rooms or services where possible, in a non&#8209;intrusive, guest&#8209;friendly manner.</li><li>Manage guest correspondence such as mail, messages, packages, and any guest&#8209;related communications.</li><li>Ensure guest relations area (lobby, front desk) is tidy, well&#8209;presented; maintain high standards of personal grooming and professional appearance.</li><li>Follow hotel policies for safety, security, emergency procedures; maintain confidentiality of guest information.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&#8209;2 years&rsquo; experience in a Guest Relations / Front Office / Hospitality role (preferably in a 4&#8209; or 5&#8209;star hotel).</li><li>Excellent interpersonal and communication skills; fluent in English. Additional language(s) a plus.</li><li>Strong customer service orientation; able to anticipate guest needs, remain calm under pressure, solve problems proactively.</li><li>Good organizational and multitasking skills.</li><li>Familiarity with hotel property management systems (PMS), reservations systems, and standard office software.</li><li>Polished appearance; professional demeanor and excellent grooming.</li><li>Flexibility to work in shifts, during weekends and public holidays.</li><li>Knowledge of local area, transport, attractions is beneficial.</li></ul>Working Conditions<ul><li>Based onsite; work involves interactions with guests across lobby, front desk, sometimes assisting in other areas.</li><li>Requires standing for extended periods; may require walking, climbing stairs, sometimes carrying light luggage.</li><li>Shift work including nights, weekends, and holidays.</li></ul>Job Type: Full-time

Guest Relation Executive

ICA Moon llc

About LineaLinea is a contemporary standalone restaurant and caf&eacute; concept offering a refined dining experience that blends art, culture, and gastronomy. Designed to be more than just a dining destination, Linea also hosts curated art exhibitions and private events, creating a space where creativity and hospitality come together.Position OverviewWe are looking for a dynamic and well-presented Hostess / Reservation to join our pre-opening team. The ideal candidate will serve as the first point of contact for guests, ensuring an exceptional welcome experience while efficiently managing reservations and event inquiries. A background in hospitality, events, or guest relations within restaurants or hotels is highly preferredKey Duties &amp; Responsibilities&middot; Greet and seat guests in a professional and welcoming manner.&middot; Manage table reservations through phone, email, and online platforms.&middot; Coordinate with the operations and events team for private bookings and art exhibitions.&middot; Handle guest inquiries and provide accurate information about menu, promotions, and upcoming events.&middot; Support in organizing and promoting in-house events and exhibitions.&middot; Maintain an updated guest database and ensure a personalized experience for repeat visitors.&middot; Communicate efficiently with the restaurant team to ensure smooth service flow.&middot; Uphold company standards in grooming, guest interaction, and service quality.Requirements &amp; Qualifications:&middot; Proven experience as a Hostess, Reservation Agent, or Guest Relations Executive in a restaurant, caf&eacute;, or hotel.&middot; Excellent communication and interpersonal skills with a warm and engaging personality.&middot; Knowledge and experience in handling events, private bookings, or art exhibitions is an advantage.&middot; Proficiency in English is essential; additional languages such as Arabic, Russian, Kyrgyz, and Uzbek are highly preferred.&middot; Strong organizational and multitasking abilities.&middot; Familiarity with reservation software and Microsoft Office tools.Ability to work flexible hours, including weekends and eveningsJob Type: Full-timeApplication Question(s):<ul><li>Are you available to join before 10 November and able to work flexible hours, including evenings and weekends, as required for restaurant operations and events?</li><li>Can you fluently communicate in English and at least one of the following languages: Arabic, Russian, Kyrgyz, or Uzbek?</li><li>Do you have prior experience managing restaurant reservations, guest hosting, or assisting in events/art exhibitions within a hospitality or hotel environment?</li></ul>Experience:<ul><li>hospitality: 3 years (Required)</li></ul>Language:<ul><li>Arabic, Russian, Kyrgyz, or Uzbek (Required)</li></ul>

Restaurant Hostess / Reception

Equinox Hotels

<div>
 
 
 Your Next Role Starts Where Innovation and Purpose Meet
 
 
 
 
 
 
 Red Sea Global is proud to partner with
 
 Equinox Hotels
 
 &mdash;a global icon in fitness and high performance living&mdash;as they launch a groundbreaking resort at Amaala.
 
 
 
 
 
 This opportunity doesn&rsquo;t come often. We are actively supporting
 
 Equinox
 
 in their talent efforts by spotlighting this exciting role. Join the Equinox&rsquo;s high-performance lifestyle ecosystem. Be a lifestyle leader and take your hospitality career to a whole new level.
 
 
 
 
 
 If you're ready to step into a role where innovation meets purpose, this is your moment to explore your next chapter with
 
 Equinox
 
 Amaala.
 
 
 
 
 
 
 Work Inspired. Lead Boldly. Grow with Equinox Amaala &mdash; Approach Life with Appreciation!
 
 
 
 
 
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Under the direction of the Front Office Manager and/or in the absence of the Director of Rooms, the Guest Relations Manager oversees the daily operation of the Guest Relations Department, ensuring the delivery of exceptional, personalized guest experiences at all stages of the stay.
 </li>
 <li>
 This role focuses on VIP handling, guest recognition, service recovery, and coordination across departments to ensure seamless service delivery.
 </li>
 <li>
 The Guest Relations Manager also acts as a liaison between guests and management, leading the team to consistently achieve and maintain brand and service standards.
 </li>
 </ul>
 
 
 
 
 
 Reports To:
 
 Front Office Manager
 
 
 
 
 
 
 Essential Job Functions:
 
 
 
 
 
 <ul>
 <li>
 Oversees the daily operation of the Guest Relations Department ensuring smooth handling of all guest interactions, arrivals, in-house, and departures.
 </li>
 <li>
 Reviews all VIP arrivals, guest preferences, and special requests; ensures all arrangements and amenities are executed to the highest standard.
 </li>
 <li>
 Ensures that all guest profiles are updated accurately and communicated across relevant departments.
 </li>
 <li>
 Personally greets VIP guests, long-staying guests, and returning guests, ensuring personalized recognition and attention.
 </li>
 <li>
 Supervises the preparation and approval of welcome letters, amenities, and special occasion arrangements (honeymoon, anniversary, birthday, etc.).
 </li>
 <li>
 Monitors and coordinates airport transfers and lobby presence to ensure efficient guest flow and warm welcomes.
 </li>
 <li>
 Handles guest complaints, concerns, and requests with professionalism and empathy, ensuring appropriate service recovery and follow-up.
 </li>
 <li>
 Conducts daily briefings with the Guest Relations team to review arrivals, special requests, VIPs, and functions.
 </li>
 <li>
 Prepares and reviews daily reports such as VIP Arrivals, Guest Preferences, Birthdays, and Airport Pickups.
 </li>
 <li>
 Ensures strong communication and cooperation between Front Office, Housekeeping, Room Service, and other departments to deliver a seamless guest experience.
 </li>
 <li>
 Trains, motivates, and supervises Guest Relations Executives and Officers, ensuring service consistency and adherence to brand standards.
 </li>
 <li>
 Reviews and manages departmental schedules to ensure adequate coverage for operational demands.
 </li>
 <li>
 Monitors guest satisfaction scores and trends, identifies areas for improvement, and implements corrective actions.
 </li>
 <li>
 Conducts regular inspections of VIP rooms and public areas to ensure cleanliness, readiness, and brand alignment.
 </li>
 <li>
 Attends daily operations and leadership meetings as determined by the Front Office Manager.
 </li>
 <li>
 Acts as Manager on Duty when assigned.
 </li>
 <li>
 Ensures all guest amenities, welcome letters, and special gifts are within budget and properly tracked.
 </li>
 <li>
 Works in coordination with Sales and Reservations for special group or VIP events, delegations, and long-stay guests.
 </li>
 <li>
 Complies with hotel safety, hygiene, and brand standards.
 </li>
 <li>
 Performs other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 
 Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Three to five years of experience in a similar role within a luxury hotel environment.
 </li>
 <li>
 Prior guest relations or front office leadership experience required.
 </li>
 <li>
 Strong communication and interpersonal skills, with fluency in English (additional languages preferred).
 </li>
 <li>
 Ability to handle high-pressure situations with composure and professionalism.
 </li>
 <li>
 Demonstrated ability to train, lead, and motivate a team.
 </li>
 <li>
 Excellent organizational skills with keen attention to detail and follow-through.
 </li>
 <li>
 Proficiency in Opera PMS and Microsoft Office applications.
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays as required.
 </li>
 </ul>
 
 
 
 
 
 Essential Physical Abilities:
 
 
 <ul>
 <li>
 Endure various physical movements throughout the work areas.
 </li>
 <li>
 Ability to push, pull, grasp, lift or carry supplies, equipment or supplies
 </li>
 <li>
 Ability to work in a standing position for long periods of time (up to 5 hours).
 </li>
 <li>
 Explain: One-on-one communication with guest, manager and fellow employees.
 </li>
 <li>
 Must be able to see the physical conditions of designated areas.
 </li>
 <li>
 Must be able to observe the physical environment and respond to emergency situations.
 </li>
 <li>
 Ability to effectively handle multiple demands and challenging guest relations issues.
 </li>
 <li>
 Experience working in Saudi Arabia or the GCC region.
 </li>
 <li>
 Knowledge of Forbes or LQA service standards.
 </li>
 <li>
 Certification in hospitality or leadership training programs.
 </li>
 </ul>
 
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
 
</div>

Guest Relations Manager

About Us: HAVN is a leading, fully licensed holiday home company in Dubai, managing a portfolio of premium short-term rentals across the city. We&rsquo;re looking for a Client Relations Executive with a strong background in account management to build and maintain long-term relationships with our property owners and partners.Key Responsibilities:<ul><li>Serve as the main point of contact for property owners and landlords</li><li>Manage and nurture client relationships to ensure satisfaction and trust</li><li>Provide regular updates on property performance, occupancy, and revenue</li><li>Coordinate with internal teams (operations, guest relations, and finance) to deliver seamless service</li><li>Handle client inquiries and resolve issues promptly and professionally</li><li>Support new property onboarding and ensure compliance with company standards</li><li>Identify opportunities to improve owner experience and retention</li><li>Maintain accurate client records and documentation</li></ul>Requirements:<ul><li>Previous experience in account management, client relations, or a similar role (mandatory)</li><li>Strong communication and interpersonal skills</li><li>Proficient in English (additional languages are a strong advantage)</li><li>Well-organized, proactive, and detail-oriented</li><li>Ability to manage multiple accounts simultaneously</li><li>Confident in handling professional correspondence and reports</li><li>Dubai-based and available to work from our Business Bay office</li></ul>What We Offer:<ul><li>Salary: 7,000&ndash;8,000 AED (depending on experience)</li><li>Supportive, collaborative work environment</li><li>Growth opportunities within a fast-growing company</li></ul>If you&rsquo;re a people person with a passion for relationship management and a knack for organization &mdash; we&rsquo;d love to have you on the HAVN team!Apply now to join HAVN and be part of Dubai&rsquo;s growing holiday homes success story.Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in account management or client relations?</li><li>What languages do you speak fluently?</li></ul>

Client Relations Executive – Holiday Homes, Dubai

Samaya Hotel Deira

Location: Dubai &ndash; Deira, UAE Job Type: Full-Time Industry: Hospitality / Holiday Homes / Short-Term RentalsRole Overview:We&rsquo;re seeking a proactive and tech-savvy Marketing &amp; Reservation Executive to manage guest bookings, boost online visibility, and ensure an exceptional guest experience across our holiday home portfolio. You&rsquo;ll be handling reservations from multiple OTA platforms, executing digital marketing campaigns, and serving as the key point of contact for our guests before, during, and after their stay.This is a dynamic, hands-on role for someone who thrives in hospitality, loves digital marketing, and understands the power of great service.Key Responsibilities:Reservation Management<ul><li>Manage incoming bookings via Airbnb, Booking.com, Expedia, and direct channels.</li><li>Respond quickly to guest inquiries with accurate availability and pricing.</li><li>Confirm, cancel, or modify reservations through our channel manager (e.g., HostAway).</li><li>Coordinate with housekeeping and operations teams to ensure smooth check-ins.</li><li>Provide top-notch customer service to drive positive reviews and repeat bookings.</li></ul>Marketing &amp; Promotion<ul><li>Plan and execute digital marketing campaigns to promote listings.</li><li>Keep online listings optimized with great visuals, compelling descriptions, and competitive pricing.</li><li>Manage and grow social media accounts (Instagram, TikTok, Facebook).</li><li>Collaborate with influencers, bloggers, and travel agencies to expand brand reach.</li><li>Track competitor pricing and develop attractive promotions or seasonal packages.</li><li>Implement SEO strategies to improve the website&rsquo;s visibility on Google.</li></ul>Guest Relations<ul><li>Be the main point of contact for all guest communications.</li><li>Handle complaints or issues swiftly and professionally.</li><li>Use strategies like welcome gifts and loyalty perks to encourage repeat stays.</li></ul>Reporting &amp; Coordination<ul><li>Generate daily and monthly reports on occupancy, revenue, and reservations.</li><li>Work closely with management to hit business targets.</li><li>Offer suggestions to improve both guest experience and marketing effectiveness.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Hospitality, Tourism, or related field (preferred).</li><li>1&ndash;2 years of experience in hospitality, holiday homes, or reservations.</li><li>Familiarity with OTA platforms (Airbnb, Booking.com, Expedia).</li><li>Experience using channel managers like HostAway, Guesty, or similar.</li><li>Solid understanding of social media, digital marketing, and SEO.</li><li>Excellent communication skills in English (Arabic or French is a plus).</li><li>Strong organizational and multitasking abilities.</li><li>Able to work under pressure and manage priorities effectively.</li></ul>Job Type: Full-timePay: From AED4,000.00 per month

Marketing Specialist

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for a
 
 Guest Service Executive
 
 to join our team of
 
 Guest Relations
 
 at
 
 Jumeirah Beach Hotel.
 
 The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 <li>
 Provide the latest information on the Hotel&rsquo;s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.&nbsp;
 </li>
 <li>
 Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
 </li>
 <li>
 To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
 </li>
 <li>
 Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.&nbsp;
 </li>
 <li>
 To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 About you:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Guest Relations - Jumeirah Beach Hotel

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