guest relations executive

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Apr 27, 2026, 2:31:53 PM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

Black pearl

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>04/09/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>City
<div>Doha
</div></div><div>Country
<div>Qatar
</div></div><div>Zip/Postal Code
<div>00000
</div></div><div>Number of Positions
<div>1
</div></div></ul></div><div><h3 class="jobSectionHeader">Job Description</h3>
<div>Our client is a dynamic force in the cultural landscape, dedicated to blending tradition with innovation to transform cultural assets into vibrant, revenue-driving experiences. Their mission is to redefine how culture is shared and monetized, creating immersive and authentic experiences that resonate both locally in Qatar and on a global scale. This role offers a unique opportunity to join a pioneering team driving cultural innovation and commercial success within a premier cultural ecosystem. 
The Gallery &amp; Client Experience Executive is a vital role supporting daily operations, sales initiatives, artist relations, and administrative functions. As a client-facing professional, you will embody the brand&rsquo;s high-end positioning through exceptional communication, meticulous organization, and a proactive approach to business development 
Key Responsibilities 
Sales &amp; Client Relations 
&sect; Revenue Growth: Drive sales and cultivate long-term relationships with local and international collectors. 
&sect; Engagement: Provide professional greeting and assistance to collectors, advisors, and designers in person and via written correspondence. 
&sect; Sales Support: Present artwork confidently, prepare invoices and consignment agreements, and conduct timely follow-ups with prospective leads. 
&sect; CRM Management: Maintain detailed, current client records within the CRM system to ensure accurate sales reporting. 
Exhibition &amp; Gallery Operations 
&sect; Curatorial Support: Assist in the exhibition planning and execution process, including artwork intake, condition reporting, and wall label production. 
&sect; Installation: Support the physical installation and deinstallation of exhibitions, ensuring the highest standards of artwork handling and care. 
&sect; Maintenance: Ensure the gallery space remains in a &quot;presentation-ready&quot; condition at all times. 
&sect; Logistics: Coordinate shipping, framing, and inventory updates throughout the exhibition cycle. 
Administrative &amp; Financial Support 
&sect; Daily Operations: Manage daily administrative functions, including payment tracking, file organization, and sales reconciliation. 
&sect; Contract Management: Maintain orderly digital and physical records for artist files and consignor agreements. 
&sect; Accounting Liaison: Coordinate documentation for deposits and outstanding balances with the accounting department. 
Marketing &amp; Communications 
&sect; Brand Presence: Support marketing initiatives by scheduling social media content and updating website inventory. 
&sect; Quality Control: Ensure all artwork images, captions, and pricing are accurate prior to public outreach. 
&sect; Event Coordination: Provide professional support during gallery openings, VIP previews, and community engagement events<div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li> Bachelor&rsquo;s degree in Art History, Fine Arts, Arts Administration, or related field preferred</li><li> 1&ndash;3 years of experience in a commercial gallery, luxury retail environment, auction house, art advisory, design showroom, or similar client-facing setting preferred</li><li> Flexibility required for evenings and weekends for exhibition openings, VIP previews, art fairs, and special events</li><li> Availability during installation and deinstallation periods</li><li> Experience in sales support, retail operations, or hospitality within a high-end environment is an asset</li><li> Familiarity with the Middle East art and design market is advantageous.</li><li> Arabic language proficiency is a strong advantage.</li></ul> 
Work Location: 
Qatar 
To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Instagram 
Follow the Black Pearl channel on WhatsApp. 
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.</div></div></div>

Gallery & Client Experience Executive

Handlery Hotels, Inc.

Executive Administrative Assistant to the Hotel General ManagerPOSITION PURPOSEThe Executive Assistant to the General Manager (GM) provides high‑level administrative, operational, and guest‑service support at Handlery Union Square Hotel, a family‑owned independent hotel in San Francisco. This position serves as a trusted partner to the General Manager, helping coordinate daily operations, manage communications, handle confidential information. The ideal candidate is professional, detail‑oriented, warm, and committed to delivering exceptional hospitality.Key ResponsibilitiesExecutive &amp; Administrative Support<ul><li>Provide comprehensive administrative support to the General Manager, including scheduling, calendar management, meeting coordination, and written correspondence.</li><li>Draft, edit, and distribute reports, memos, presentations, and internal communications on behalf of the GM.</li><li>Coordinate cross‑departmental communication and follow‑up to ensure timely completion of initiatives.</li><li>Maintain confidential files, records, and documents with discretion and professionalism.</li></ul>Guest Relations &amp; Service Support<ul><li>Manage and respond to guest surveys, including monitoring feedback, drafting responses, escalating issues when necessary, and tracking trends to support service improvements.</li><li>Support guest travel-related email inquiries, ensuring timely, accurate, and service‑oriented communication that aligns with the hotel&rsquo;s standards.</li><li>Process and manage gift certificate requests, including creation, payment coordination, fulfillment, and recordkeeping.</li><li>Assist with VIP guest arrangements, special requests, and personalized service touches.</li></ul>Operational Support<ul><li>Support the General Manager with preparation for daily operations meetings, leadership check‑ins, and guest arrival reviews.</li><li>Liaise with department heads to gather information, coordinate projects, and ensure alignment with organizational goals.</li><li>Prepare and maintain operational documentation, SOPs, and property communication tools.</li></ul>Financial &amp; Administrative Coordination<ul><li>Assist with invoice processing, expense tracking, and budget documentation as directed by the GM.</li><li>Maintain logs, spreadsheets, and reports related to guest services, operations, and administrative activity.</li><li>Support procurement and vendor communication when administrative assistance is needed.</li></ul>AI Awareness &amp; Property Security<ul><li>Must demonstrate strong awareness of modern, AI‑enabled scams (including voice cloning and highly convincing phishing) and apply sound judgment when requests feel unusual or urgent.</li></ul>&middot; Must safeguard sensitive information and confidential hotel records, including guest data, internal contacts, access details, and operational procedures.&middot; Must maintain discretion online and on personal devices; understands that internal matters, guest situations, and property operations are not to be posted or shared publicly.&middot; Must be comfortable following established verification and escalation standards for requests involving money, guest privacy, system access, or vendor/payment changes.<ul><li>Assist with tracking business priorities, deadlines, flight reservations and action items for the GM and leadership team.</li></ul>QualificationsEducation &amp; Experience<ul><li>Associate or bachelor&rsquo;s degree in hospitality, Business Administration, Communications, or related field preferred but not required.</li><li>3+ years of administrative executive support required &amp; hotel operations experience / hospitality experience strongly preferred.</li><li>Experience with guest service or guest relations responsibilities is highly desirable.</li></ul>Skills &amp; Competencies<ul><li>Excellent English written and verbal communication skills.</li><li>Strong organizational ability with both soft and hard documents, contracts, forms, etc. Along with impeccable attention to detail.</li><li>Must be proficient in Microsoft Office (word, excel, powerpoint, copilot etc.) or Microsoft 365; experience with hotel PMS systems is a plus.</li><li>Ability to maintain confidentiality, professionalism, and sound judgment.</li><li>Strong interpersonal skills and a warm, guest‑focused demeanor.</li><li>Ability to multitask and manage competing priorities in a fast‑paced environment.</li></ul>Attributes for Success<ul><li>Warm, genuine, and service‑minded.</li><li>A proactive self‑starter who anticipates needs before they arise.</li><li>Discreet, trustworthy, and comfortable handling sensitive information.</li><li>Able to balance administrative precision with hospitality grace.</li><li>Team‑oriented and capable of building strong relationships across the property.</li></ul>Working Conditions<ul><li>Full‑time, exempt position based onsite at the hotel.</li><li>Must be available during regular business hours and occasionally during peak periods, events, or special needs.</li><li>Professional appearance and adherence to hotel grooming standards required.</li></ul>Pay: $85,000.00 - $90,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Executive Administrative Assistant

Al Hazm

<div>
 
 
 Alhazm
 
 is Qatar&rsquo;s premier luxury destination, offering an unparalleled blend of high-end retail, exquisite dining, and architectural magnificence. As the crown jewel of the Al Emadi Enterprises portfolio, Alhazm caters to a discerning clientele, setting the standard for luxury lifestyle experiences in the region.
 
 
 
 
 
 We are seeking a visionary and highly experienced
 
 General Manager
 
 to lead Alhazm. This role requires a dynamic leader capable of driving operational excellence, elevating the guest experience, and maximizing commercial performance.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 General Manage
 
 r of
 
 Alhazm
 
 is the executive leader responsible for the overall success, profitability, and brand positioning of the property. Reporting directly to the CEO, the GM will oversee all day-to-day operations, tenant relations, marketing strategies, and financial performance of the mall.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Commercial Performance
 
 
 <ul>
 <li>
 Develop and execute comprehensive business strategies to drive footfall, increase tenant sales, and maximize overall revenue and profitability for Alhazm.
 </li>
 <li>
 Oversee the full financial performance of the property, including budgeting, forecasting, and P&amp;L management.
 </li>
 <li>
 Optimize the tenant mix, negotiate high-value leases, and maintain full occupancy with premium luxury brands.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Direct all mall operations to ensure a flawless, world-class experience for guests and tenants at all times.
 </li>
 <li>
 Oversee Facility Management operations &mdash; including Maintenance, Housekeeping, and Security &mdash; ensuring the property is maintained to the highest luxury standards.
 </li>
 <li>
 Implement and monitor operational KPIs across all departments, driving continuous improvement and accountability.
 </li>
 </ul>
 
 
 
 
 
 Tenant Relations &amp; Guest Experience
 
 
 <ul>
 <li>
 Cultivate strong, collaborative relationships with luxury retail and F&amp;B tenants, acting as their primary executive point of contact.
 </li>
 <li>
 Champion a culture of exceptional customer service, ensuring every touchpoint reflects the Alhazm luxury brand promise.
 </li>
 <li>
 Lead the planning and execution of high-impact marketing campaigns, VIP events, and brand activations that reinforce Alhazm&rsquo;s position as Qatar&rsquo;s premier luxury destination.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a high-performing management team, fostering a culture of excellence, accountability, and continuous development.
 </li>
 <li>
 Build and retain top talent, ensuring the team has the skills and motivation to deliver exceptional results.
 </li>
 <li>
 Establish clear performance objectives and development plans for all direct reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Real Estate, or a related field. An MBA or equivalent advanced degree is highly preferred.
 </li>
 <li>
 
 Experience:
 
 Minimum of 12&ndash;15 years of progressive leadership experience, with at least 5&ndash;7 years as a General Manager or Mall Manager of a premium or luxury retail destination, high-end mixed-use development, or luxury hospitality property.
 </li>
 <li>
 
 Expertise:
 
 Proven track record of P&amp;L ownership, successful tenant relations with luxury brands, and delivering world-class guest experiences in a competitive market.
 </li>
 <li>
 
 Skills:
 
 Exceptional financial acumen, strategic planning, negotiation, and stakeholder management skills.
 </li>
 <li>
 
 Language:
 
 Fluency in English is required; proficiency in Arabic is a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 The opportunity to lead one of the most prestigious and iconic luxury destinations in the Middle East.
 </li>
 <li>
 A highly visible executive role reporting directly to the CEO.
 </li>
 <li>
 A competitive, executive-level compensation package commensurate with experience.
 </li>
 <li>
 A dynamic and collaborative environment within a leading Qatari conglomerate.
 </li>
 </ul>
 
 
</div>

General Manager

ElGouna Film Festival

<div><div>Position Overview: 
We are seeking a highly experienced, service-driven, and resourceful Guest Relations Manager to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey. 
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting. 
</div><div>
Key Responsibilities:</div><div>
Leadership &amp; Strategy:</div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div>
Cross-Department Coordination:</div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div>
On-Site Festival Management:</div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li><li>
A passion for cinema, culture, and delivering world-class guest experiences.</li></ul><div></div> 
About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Manager

Accor

<div>Company Description 
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options. 
Job Description 
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:<ul><li>
Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.</li><li>
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li>
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.</li><li>
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li>
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.</li><li>
Reporting: Maintain records of guest interactions and prepare reports for management.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul> 

Additional Information 
<ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

Marriott International

<div>Additional Information 
Job Number26053731 
Job CategoryProcurement, Purchasing, and Quality Assurance 
LocationThe St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
Essential Experience
<ul><li>Experience and/or knowledge of hotel business.</li></ul>
<ul><li>Ability to understand quality management practices and teaches to others.</li></ul>
<ul><li>Ability to understand data collection methods.</li></ul>
<ul><li>Knowledge of budget preparation and the control of costs.</li></ul>
<ul><li>Working knowledge of statistical measurement tools.</li></ul>
<ul><li>Effective presentation skills.</li></ul>
<ul><li>Detail orientation and analytical</li></ul>
Desirable Experience
<ul><li>Operations background &ndash; depending on hotel facilities, a rooms or f&amp;b background may be preferred</li></ul>
<ul><li>Previous training in guest relations.</li></ul>
<ul><li>Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.</li></ul>
<ul><li>Experience/trained in Six Sigma or TQM</li></ul> 
CORE WORK ACTIVITIES 
Managing Quality Assurance Goals
<ul><li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li></ul>
<ul><li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li></ul>
<ul><li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li></ul>
<ul><li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li></ul>
<ul><li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.</li></ul>
<ul><li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li></ul>
<ul><li>Immerses in operations to better understand issues/defects faced on the ground.</li></ul>
<ul><li>Drives several initiatives for business standard audits and guestvoice.</li></ul>
<ul><li>Conducts monthly audit to verify compliance with company and brand standards.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul> 
Executing Quality Training Programs
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li></ul>
<ul><li>Develops specific training designed to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li></ul> 
Managing Quality Tools
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Verifies the tools for continuous improvements are in place and being utilized.</li></ul>
<ul><li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li></ul>
<ul><li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Quality Manager

Search 10000+ Guest relations executive jobs near you this May. New roles added regularly across leading industries. Apply today.