guest relations executive

LUXE STAY VACATION HOMES RENTAL CO. L.L.C

LUXE Vacation Homes is a property management company based in Dubai, specializing in the provision of short-term vacation rental solutions. With a foundation rooted in European precision and a deep understanding of the local market, LUXE stands out for its commitment to operational excellence and service quality.We are currently seeking a skilled and experienced Guest Relations Executive to join our small team.Responsibilities:- Communicate to Guests via WhatsApp, Airbnb, Booking.com and others OTAs.- Register Guests with Building Management and DTCM.- Check-In Guests at the property and help them in case of inquiries.- Provide excellent customer service, addressing guest inquiries and concerns promptly.- Collaborate with cleaning and maintenance teams to ensure properties are well-maintained.- Conduct regular property inspections and implement necessary improvements.Requirements:- Fluent in English in Speaking and Writing (Arabic is a plus)- Minimum of 1 year of experience working for Holiday Homes Companies in Dubai.- Valid UAE driving license is mandatory. (Own Car is a plus)- Proven track record of successfully managing holiday homes or similar properties.- Strong organizational and multitasking skills.- Knowledge of local regulations and market trends in Dubai's holiday homes sector.Job Type: Full-timePay: Up to AED6,000.00 per monthExperience:<ul><li>HOLIDAY HOME COMPANY ONLY: 1 year (Required)</li></ul>Language:<ul><li>Fluent English in Speaking and Writing (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Executive w/ Driver License

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Front Office
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Nov 30, 2025, 9:01:34 PM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

Integrated services

Accounts cum Office Executive &ndash; ReservationsLocation: Aluva, Kochi (On-site)Employment Type: Full-time | PermanentSalary: &#8377;18,000 &ndash; &#8377;27,000 per month (based on experience)Accommodation &amp; Food: Provided (Outstation candidates preferred)About the CompanyNature Villa is a boutique lifestyle resort located within an 80-year-old ancestral property in Aluva, Kochi. We offer curated hospitality experiences including guest accommodation, restaurant services, domestic &amp; international tour packages, and an on-site EV DC Fast Charging Station.Job SummaryWe are looking for a professional, guest-oriented, and detail-driven Accounts cum Office Executive &ndash; Reservations to manage front office operations, guest relations, reservations, OTA platforms, and basic accounting functions at our boutique resort.This role is ideal for candidates with experience in hotel front office, reservations, guest relations, or accounts, who are comfortable working with PMS, OTA portals, and accounting software.Key ResponsibilitiesFront Office &amp; Guest Relations<ul><li>Handle guest check-ins, check-outs, and daily front desk operations</li><li>Assist guests with inquiries, concierge support, transport, and tour bookings</li><li>Coordinate with housekeeping, restaurant, and transport teams</li></ul>Reservations &amp; OTA Management<ul><li>Manage room inventory and bookings through PMS and OTA platforms</li><li>Ensure rate parity across Booking.com, Agoda, MMT, Goibibo, etc.</li><li>Maintain accurate booking records and prepare daily occupancy reports</li></ul>Accounts &amp; Billing<ul><li>Generate invoices, guest folios, and process payments</li><li>Handle front desk cash flow and ensure billing accuracy</li><li>Maintain daily accounts and bookkeeping using Zoho Books</li><li>Assist in monthly book closure and MIS reporting</li></ul>Administrative Duties<ul><li>Maintain guest data confidentiality</li><li>Prepare daily operational and financial reports</li></ul>Must-Have Requirements<ul><li>1&ndash;3 years experience in Hotel Front Office / Reservations / Guest Relations or Accounts</li><li>Bachelor&rsquo;s Degree in Commerce (B.Com) or relevant qualification</li><li>Hands-on experience with Hotel PMS &amp; OTA platforms (eZee, Cloudbeds, Little Hotelier, etc.)</li><li>Working knowledge of Zoho Books / basic accounting</li><li>Strong communication skills in English (Malayalam/Hindi preferred)</li><li>Comfortable with MS Office / Google Workspace</li><li>Willing to work full-time on-site in Aluva, Kochi</li></ul>Good to Have<ul><li>Diploma or Degree in Hotel Management or Commerce</li><li>Ability to multitask in a fast-paced hospitality environment</li><li>Leadership, coordination, and problem-solving skills</li></ul>Salary &amp; Benefits<ul><li>&#8377;18,000 &ndash; &#8377;27,000 per month</li><li>Free Food &amp; Accommodation</li><li>Health Insurance</li><li>Life Insurance</li><li>Provident Fund (PF)</li><li>Paid Leave</li></ul>Immediate Joiners PreferredJob Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;27,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Application Question(s):<ul><li>Have you managed OTA platforms such as Booking.com, Agoda, MMT, or Goibibo?</li></ul>Yes No<ul><li>Are you willing to work on-site in Aluva, Kochi, with food and accommodation provided?</li></ul>Yes<ul><li>Which PMS or reservation software have you used? (e.g., eZee, Cloudbeds, Little Hotelier)</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li> in reservations, accounts or Front desk ? : 1 year (Required)</li></ul>Language:<ul><li>What languages are you proficient in (spoken )? (Required)</li></ul>Work Location: In person

Accounts cum Office Executive – Reservations Males

Naik Foundation

Position OverviewThe Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.Key Responsibilities<ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Act as the main point of contact for guest inquiries, requests, and feedback.</li><li>Handle guest complaints professionally and ensure timely resolution.</li><li>Maintain accurate records of guest information, preferences, and service history.</li><li>Coordinate with housekeeping, food &amp; beverage, front office, and other departments to fulfill guest needs.</li><li>Assist in the preparation and execution of guest engagements, events, and VIP arrivals.</li><li>Promote hotel services, facilities, and special offers to enhance guest experience.</li><li>Monitor guest satisfaction levels through surveys and direct feedback.</li><li>Maintain lobby appearance and ensure a welcoming environment.</li><li>Follow company service standards, protocols, and hospitality guidelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Proven experience in guest services, front office, or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Professional appearance, positive attitude, and customer-oriented mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with hotel PMS software , Opera is an advantage.</li><li>Fluency in English; additional languages are a plus.</li></ul>Key Competencies<ul><li>Customer service excellence</li><li>Relationship management</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Empathy and patience</li></ul>Job Types: Full-time, Permanent

Guest Relation Executive

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.
 
 
 
 Responsibilities
 
 
 
 
 Guest Facilitation:
 
 
 
 Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience.
 
 
 Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
 
 
 
 Information Dissemination And Guidance
 
 
 
 Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
 
 
 Assist guests by providing directions and answering queries related to services and facilities.
 
 
 Offer expert advice on airport services, including transportation, and customs procedures.
 
 
 
 Continuous Improvement
 
 
 
 Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA.
 
 
 Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.
 
 
 
 Crisis Management
 
 
 
 Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests. Follow established protocols to ensure guest safety and escalate any critical issues to supervisors promptly, supporting the team in maintaining a safe and controlled environment.
 
 
 
 Smooth Passenger Movement
 
 
 
 Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays.
 
 
 Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.
 
 
 
 Data Reporting And Generation
 
 
 
 Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data. Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement.
 
 
 
 Stakeholder Coordination
 
 
 
 Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Guest Relations
 
 
 Security Department
 
 
 Terminal Ops Team
 
 
 Customer Service Team
 
 
 Facilities Team
 
 
 Commercial Department
 
 
 Finance
 
 
 Marketing and Communications
 
 
 Legal and Compliance
 
 
 General Aviation Terminal
 
 
 Airside / AOCC/ JCC
 
 
 Pranaam Team
 
 
 Landside Operations
 
 
 GTB
 
 
 Medical Team
 
 
 Cargo Team
 
 
 Admin Team
 
 
 
 Key Stakeholders - External
 
 
 
 VIP and High-Net-Worth Individuals
 
 
 Corporate Clients
 
 
 Government Officials
 
 
 Airlines
 
 
 Airport Authorities (ATC)
 
 
 Regulatory Bodies (e.g., BCAS, AAI, CISF)
 
 
 Travel Agencies and Tour Operators
 
 
 Ground Handling Partners
 
 
 Customs and Immigrations
 
 
 
 Qualifications
 
 
 
 
 Education Qualification:
 
 
 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field.
 
 
 
 Work Experience
 
 
 
 Minimum 1-3 years of experience in the hospitality/public relations/ luxury service industry.
</div>

Assistant Manager – Guest Relations

Kurum Group of Companies

Travel &amp; Guest Services Executive (Female)Dubai, UAEFull-Time | Immediate StartPosition OverviewWe are seeking a well-presented, service-oriented, and detail-focused Travel &amp; Guest Services Executive who can join immediately. The ideal candidate will have previous hotel administration or hospitality experience, strong interpersonal skills, and a professional appearance aligned with premium service standards.Key Responsibilities<ul><li>Act as the primary point of contact for guest and client travel support before, during, and after travel</li></ul><ul><li>Deliver personalized travel assistance to ensure a seamless and comfortable guest experience</li></ul><ul><li>Upsell travel-related services, including:</li></ul><ul><li>Hotel room and category upgrades</li></ul><ul><li>Premium airline seating</li></ul><ul><li>Travel insurance</li></ul><ul><li>Airport transfers</li></ul><ul><li>Sightseeing and leisure packages</li></ul><ul><li>Lounge access</li></ul><ul><li>Identify client needs and recommend tailored travel solutions to enhance satisfaction and value</li></ul><ul><li>Handle booking changes, cancellations, and emergency travel requests efficiently</li></ul><ul><li>Build and maintain strong relationships with airlines, hotels, travel vendors, and transport providers</li></ul><ul><li>Ensure compliance with company travel policies and approval procedures</li></ul><ul><li>Maintain accurate records of:</li></ul><ul><li>Bookings and itineraries</li></ul><ul><li>Client information</li></ul><ul><li>Invoices and payments</li></ul><ul><li>Upsell revenue</li></ul><ul><li>Coordinate with the finance team regarding billing, payments, and reimbursements</li></ul><ul><li>Resolve guest complaints and travel-related issues in a professional and timely manner</li></ul><ul><li>Monitor travel trends and suggest service improvements or cost-saving opportunities</li></ul>Candidate Requirements<ul><li>Female candidate</li></ul><ul><li>Available to start immediately</li></ul><ul><li>Based in Dubai or willing to relocate prior to starting</li></ul><ul><li>Previous experience in hotel administration, front office, guest relations, or hospitality operations is preferred</li></ul><ul><li>Well-groomed, presentable, and professionally dressed</li></ul><ul><li>Strong communication and interpersonal skills</li></ul><ul><li>Highly organized with strong multitasking abilities</li></ul><ul><li>Comfortable working in a fast-paced, service-driven environment</li></ul>Language Skills<ul><li>English &ndash; Required</li></ul><ul><li>Arabic &ndash; Preferred</li></ul><ul><li>Turkish &ndash; Advantage</li></ul><ul><li>Russian, French, or German &ndash; Additional advantage</li></ul>Job Type<ul><li>Full-time</li></ul>Application Questions<ul><li>Can you start immediately?</li></ul><ul><li>Are you currently based in Dubai or willing to relocate?</li></ul><ul><li>Do you have previous hotel administration or hospitality experience?</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you start immediately?</li><li>Female</li></ul>Language:<ul><li>Russian, English, Arabic, French, German (Preferred)</li></ul>

Travel & Guest Services Executive (Female)

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