guest relations executive

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As F&amp;B Guest Relations Executive, we rely on you to:
 
 
 
 <ul>
 <li>
 Interact and engage with guests and maintains high quality service standards
 </li>
 <li>
 Handle guest complaints effectively and professionally
 </li>
 <li>
 Make sure that the guest is greeted and served promptly
 </li>
 <li>
 Engage in suggestive selling
 </li>
 <li>
 Presents the guest's bill when necessary
 </li>
 <li>
 Updates profiles for guest in the system
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
 <li>
 Has a thorough knowledge of Food &amp; Beverage service technique
 </li>
 <li>
 Is able to work in outdoor bar &amp; lounge operation
 </li>
 <li>
 Loves interacting with guests
 </li>
 <li>
 Believes in teamwork
 </li>
 <li>
 Communicates with fluency in English
 </li>
 <li>
 Preferably has experience working in either a luxury restaurant or a 5* hotel background
 </li>
 <li>
 Is a self-starter and a team player
 </li>
 <li>
 Enjoys being challenged
 </li>
 </ul>
</div>

F&B Guest Relations Executive

Hilton

<div>Guest Relation Executive (Russian Speaker) - Franchise
Job Requirements 
 
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
What will I be doing? 
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: 
<ul><li>
Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate and track regular Guests for their loyalty and choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul> 

Work Experience 
 
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 
<ul><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high levels of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li><li>
Russian Speaker</li></ul> 

Benefits
 
<ul><li>Basic Salary</li><li>
Housing Allowance</li><li>
Transportation Allowance</li><li>
Vacation ticket entitlement</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul> 

Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Guest Relation Executive (Russian Speaker) - Franchise

Zed Capital Real Estate LLC

About the RoleThe Guest Relations Executive ensures an exceptional guest experience from booking tocheckout while maintaining the quality and operational e.iciency of the properties. This roleblends hospitality, market awareness, and attention to detail to support the smooth operationand growth of the holiday homes portfolio.Key Responsibilities1. Greet and communicate with guests before, during, and after their stay to ensuresatisfaction.2. Handle check-ins, check-outs, and coordinate smooth arrivals and departures.3. Register all guest bookings and stays on DTCM in compliance with Dubai Tourismregulations.4. Receive and manage inquiries from di.erent booking platforms and direct sources.5. Ensure timely responses to guest messages, especially on OTAs to maintain responserate, and if unable to accommodate, o.er suitable alternatives, apply discounts wherepossible, and handle cancellations smoothly.6. Get acquainted with market trends to understand pricing strategies and recommendcompetitive rates for inquiries.7. Conduct property inspections after every checkout, ensuring all assets are in goodcondition and reporting what needs to be repaired, replaced, or restocked. Conductregular inspections of guest areas to identify walls that need repainting, furniture thatrequires deep cleaning, or utensils that should be repaired or replaced.8. Coordinate with housekeeping and maintenance teams to ensure all units are cl

Guest Relations Officer

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.
 
 
 
 Responsibilities
 
 
 
 
 Guest Facilitation:
 
 
 
 Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience.
 
 
 Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
 
 
 
 Information Dissemination And Guidance
 
 
 
 Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
 
 
 Assist guests by providing directions and answering queries related to services and facilities.
 
 
 Offer expert advice on airport services, including transportation, and customs procedures.
 
 
 
 Continuous Improvement
 
 
 
 Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA.
 
 
 Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.
 
 
 
 Crisis Management
 
 
 
 Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests. Follow established protocols to ensure guest safety and escalate any critical issues to supervisors promptly, supporting the team in maintaining a safe and controlled environment.
 
 
 
 Smooth Passenger Movement
 
 
 
 Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays.
 
 
 Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.
 
 
 
 Data Reporting And Generation
 
 
 
 Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data. Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement.
 
 
 
 Stakeholder Coordination
 
 
 
 Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Guest Relations
 
 
 Security Department
 
 
 Terminal Ops Team
 
 
 Customer Service Team
 
 
 Facilities Team
 
 
 Commercial Department
 
 
 Finance
 
 
 Marketing and Communications
 
 
 Legal and Compliance
 
 
 General Aviation Terminal
 
 
 Airside / AOCC/ JCC
 
 
 Pranaam Team
 
 
 Landside Operations
 
 
 GTB
 
 
 Medical Team
 
 
 Cargo Team
 
 
 Admin Team
 
 
 
 Key Stakeholders - External
 
 
 
 VIP and High-Net-Worth Individuals
 
 
 Corporate Clients
 
 
 Government Officials
 
 
 Airlines
 
 
 Airport Authorities (ATC)
 
 
 Regulatory Bodies (e.g., BCAS, AAI, CISF)
 
 
 Travel Agencies and Tour Operators
 
 
 Ground Handling Partners
 
 
 Customs and Immigrations
 
 
 
 Qualifications
 
 
 
 
 Education Qualification:
 
 
 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field.
 
 
 
 Work Experience
 
 
 
 Minimum 1-3 years of experience in the hospitality/public relations/ luxury service industry.
</div>

Assistant Manager – Guest Relations

Equinox Hotels

<div>
 
 
 Your Next Role Starts Where Innovation and Purpose Meet
 
 
 
 
 
 
 Red Sea Global is proud to partner with
 
 Equinox Hotels
 
 &mdash;a global icon in fitness and high performance living&mdash;as they launch a groundbreaking resort at Amaala.
 
 
 
 
 
 This opportunity doesn&rsquo;t come often. We are actively supporting
 
 Equinox
 
 in their talent efforts by spotlighting this exciting role. Join the Equinox&rsquo;s high-performance lifestyle ecosystem. Be a lifestyle leader and take your hospitality career to a whole new level.
 
 
 
 
 
 If you're ready to step into a role where innovation meets purpose, this is your moment to explore your next chapter with
 
 Equinox
 
 Amaala.
 
 
 
 
 
 
 Work Inspired. Lead Boldly. Grow with Equinox Amaala &mdash; Approach Life with Appreciation!
 
 
 
 
 
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Under the direction of the Front Office Manager and/or in the absence of the Director of Rooms, the Guest Relations Manager oversees the daily operation of the Guest Relations Department, ensuring the delivery of exceptional, personalized guest experiences at all stages of the stay.
 </li>
 <li>
 This role focuses on VIP handling, guest recognition, service recovery, and coordination across departments to ensure seamless service delivery.
 </li>
 <li>
 The Guest Relations Manager also acts as a liaison between guests and management, leading the team to consistently achieve and maintain brand and service standards.
 </li>
 </ul>
 
 
 
 
 
 Reports To:
 
 Front Office Manager
 
 
 
 
 
 
 Essential Job Functions:
 
 
 
 
 
 <ul>
 <li>
 Oversees the daily operation of the Guest Relations Department ensuring smooth handling of all guest interactions, arrivals, in-house, and departures.
 </li>
 <li>
 Reviews all VIP arrivals, guest preferences, and special requests; ensures all arrangements and amenities are executed to the highest standard.
 </li>
 <li>
 Ensures that all guest profiles are updated accurately and communicated across relevant departments.
 </li>
 <li>
 Personally greets VIP guests, long-staying guests, and returning guests, ensuring personalized recognition and attention.
 </li>
 <li>
 Supervises the preparation and approval of welcome letters, amenities, and special occasion arrangements (honeymoon, anniversary, birthday, etc.).
 </li>
 <li>
 Monitors and coordinates airport transfers and lobby presence to ensure efficient guest flow and warm welcomes.
 </li>
 <li>
 Handles guest complaints, concerns, and requests with professionalism and empathy, ensuring appropriate service recovery and follow-up.
 </li>
 <li>
 Conducts daily briefings with the Guest Relations team to review arrivals, special requests, VIPs, and functions.
 </li>
 <li>
 Prepares and reviews daily reports such as VIP Arrivals, Guest Preferences, Birthdays, and Airport Pickups.
 </li>
 <li>
 Ensures strong communication and cooperation between Front Office, Housekeeping, Room Service, and other departments to deliver a seamless guest experience.
 </li>
 <li>
 Trains, motivates, and supervises Guest Relations Executives and Officers, ensuring service consistency and adherence to brand standards.
 </li>
 <li>
 Reviews and manages departmental schedules to ensure adequate coverage for operational demands.
 </li>
 <li>
 Monitors guest satisfaction scores and trends, identifies areas for improvement, and implements corrective actions.
 </li>
 <li>
 Conducts regular inspections of VIP rooms and public areas to ensure cleanliness, readiness, and brand alignment.
 </li>
 <li>
 Attends daily operations and leadership meetings as determined by the Front Office Manager.
 </li>
 <li>
 Acts as Manager on Duty when assigned.
 </li>
 <li>
 Ensures all guest amenities, welcome letters, and special gifts are within budget and properly tracked.
 </li>
 <li>
 Works in coordination with Sales and Reservations for special group or VIP events, delegations, and long-stay guests.
 </li>
 <li>
 Complies with hotel safety, hygiene, and brand standards.
 </li>
 <li>
 Performs other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 
 Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Three to five years of experience in a similar role within a luxury hotel environment.
 </li>
 <li>
 Prior guest relations or front office leadership experience required.
 </li>
 <li>
 Strong communication and interpersonal skills, with fluency in English (additional languages preferred).
 </li>
 <li>
 Ability to handle high-pressure situations with composure and professionalism.
 </li>
 <li>
 Demonstrated ability to train, lead, and motivate a team.
 </li>
 <li>
 Excellent organizational skills with keen attention to detail and follow-through.
 </li>
 <li>
 Proficiency in Opera PMS and Microsoft Office applications.
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays as required.
 </li>
 </ul>
 
 
 
 
 
 Essential Physical Abilities:
 
 
 <ul>
 <li>
 Endure various physical movements throughout the work areas.
 </li>
 <li>
 Ability to push, pull, grasp, lift or carry supplies, equipment or supplies
 </li>
 <li>
 Ability to work in a standing position for long periods of time (up to 5 hours).
 </li>
 <li>
 Explain: One-on-one communication with guest, manager and fellow employees.
 </li>
 <li>
 Must be able to see the physical conditions of designated areas.
 </li>
 <li>
 Must be able to observe the physical environment and respond to emergency situations.
 </li>
 <li>
 Ability to effectively handle multiple demands and challenging guest relations issues.
 </li>
 <li>
 Experience working in Saudi Arabia or the GCC region.
 </li>
 <li>
 Knowledge of Forbes or LQA service standards.
 </li>
 <li>
 Certification in hospitality or leadership training programs.
 </li>
 </ul>
 
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
 
</div>

Guest Relations Manager

<div>Guest Service Executive (Arabic Speaker)
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
<ul><li>Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work</li>
<li>Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.</li>
<li>Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests</li>
<li>Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager</li>
<li>Respond promptly to guest requests for a supervisor or manager</li>
<li>Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place</li>
<li>Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel</li>
<li>Ensure our customers receive a fast, efficient and friendly check in and check out</li>
<li>Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained</li>
<li>Preparation and co-ordination of group arrivals/departures.</li>
<li>Ensure a good performance oriented working environment within the department and motivate the staff</li>
<li>Participate regularly in training courses and put the skills learned there into practice</li>
<li>Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly</li>
<li>Have detailed knowledge of the fire, safety and evacuation procedures of the hotel</li>
<li>Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary</li>
</ul>What are we looking for? 
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts</li>
<li>Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error</li>
<li>Ability to listen effectively and comprehend the English language to understand and obtain instructions and information</li>
<li>Ability to see and hear in order to observe and detect signs of emergency situations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Executive (Arabic Speaker)

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