guest relations host

Dusit Thani Dubai

<p><b>PRIMARY RESPONSIBILITIES:</b></p>
<p> Responsible for seating and greeting the guests, escorting them to their table, pulling chairs for the ladies, and presenting menus according to Dusit Standards.<br>
 Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times.<br>
 Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand).<br>
 Effectively operates the table management system<br>
 Liaises with guests to check up on service delivery and guest s satisfaction for service and product improvement<br>
 Bids farewell to all guests. Checks to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. He/she should check with every guest and if there was any kind of problem, quickly get a manager to rectify the situation.<br>
 Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.<br>
 Monitors grooming standards for all service personnel in the outlet.<br>
 Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation, and lighting effects.<br>
 Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations, as well as other operating amenities are well-stock and prepared.<br>
 Attends daily briefing and de-briefing as required by supervisors.<br>
 Participates in all training organized by hotel management to improve the service, skills and knowledge.<br>
 Performs other duties as assigned by supervisors.</p>
<p><b>REPORT LINES &amp; COMMUNICATIONS:</b></p>
<p> Reports to Assistant Outlet Manager/ Outlet Supervisor.<br>
 Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.</p>
<p><b>OTHERS</b></p>
<p> Continuous learning through own IDP.<br>
 Any other duties as may be assigned by the superior.</p>
<p><b>ACCOUNTABILITIES</b></p>
<p> Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</p>
<p><b>COMPANY S CULTURE</b></p>
<p> Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute </p>
<p><b>CONFIDENTIALITY</b></p>
<p> Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</p>

Hostess

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><br>
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:</p><ul><li>
Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.</li><li>
Assist guest in resort activity enquiries/requests.</li><li>
Ensure that established levels of guest service are maintained at all times within the reception area.</li><li>
Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.</li><li>
Ensures guest errands are executed as directed.</li><li>
Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.</li><li>
Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.</li><li>
Handle difficult situations effectively following resort policies and procedures.</li><li>
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort&rsquo;s Policies &amp; Procedures to achieve the overall objectives of this position.</li><li>
Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.</li><li>
Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.</li><li>
Ensure safety and security of guests&rsquo; belongings.</li><li>
Adhere to all organizational policies and standards.</li><li>
Actively participate in upselling Spa, Food and Beverage outlets and excursions.</li><li>
Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.</li><li>
Ensure that all fellow team members follow safety rules and operating procedures.</li><li>
Is aware of all house rules and assists in enforcing them on team members.</li><li>
Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.</li><li>
Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.</li><li>
Project at all times, a favorable image of the company, resort and department.</li></ul><p>
#LI-MH1</p><b><br>
Qualifications</b><ul><li><br>
Excellent communication skills</li><li>Fluency in English, foreign languages an advantage</li><li>Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel</li><li>A friendly and outgoing behaviour</li><li>Proactive, resourceful and able to work independently</li><li>Has strong decision making abilities</li></ul></div>

Lobby Hostess (Seasonal - 6 month contract)

One&Only Resorts

<p>Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it s our passion.</p><p>With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join One&amp;Only finance team at One&amp;Only Royal Mirage Resort in Dubai.</p><p>With the global growth of our brands, you will be an integral part of the Resort s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure.</p><p><strong>Key Duties And Responsibilities</strong></p><ul><li>Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.</li><li>At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.</li><li>Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.</li><li>Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.</li><li>Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.</li><li>Communicate any special requests or comments immediately to the team and to the Manager.</li><li>Have a good knowledge of all attractions, sales promotions and resort activities at all times.</li><li>Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.</li><li>Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.</li><li>Update all guests  profile in opera and after check-in and ensure all passports  scanned copies are attached to the registration cards.</li><li>All registration cards should be dropped at the end of the shift at the Front Desk back office.</li><li>Organize for any special amenities for VIP arrivals and complaints handling or special celebration.</li><li>Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.</li><li>Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.</li><li>Ensure that agreed magazines titles and newspapers are placed according to instructions.</li><li>Ensure room allocation is done as per guest s requests as much as possible.</li><li>Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.</li><li>Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.</li><li>Communicate guests transport requests correctly and timely as per resort standards.</li><li>Be trained in emergency procedures and basic first aid.</li><li>Be flexible in working hours and schedules as per occupancy requirements.</li></ul>

Host

The First Group

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality &ndash; </b>The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
As a <b>Hostess</b> at Ciel Dubai Marina, you will be the first point of contact for every guest, setting the tone for an exceptional dining experience. With a warm, professional, and engaging demeanor, you will ensure each guest feels genuinely welcomed from the moment they arrive. Your role is pivotal in managing reservations, coordinating seating, and maintaining smooth communication between the front-of-house and service teams. You will embody the elegance and sophistication of the Ciel brand, creating a memorable first impression that reflects the venue&rsquo;s world-class hospitality standards.</div><div><b><br>
Key Responsibilities</b></div><ul><li>
Welcome and escort guests to tables with professionalism and warmth.</li><li>
Manage table assignments and reservation systems efficiently to optimize seating flow.</li><li>
Maintain clear communication with the restaurant management, servers, and kitchen staff.</li><li>
Handle guest inquiries (in person and via phone/email) promptly and courteously.</li><li>
Keep track of guest preferences, VIP details, and special occasions in the CRM or POS system.</li><li>
Support daily opening and closing procedures, ensuring the host stand and menus are presentable.</li><li>
Collaborate with marketing and PR teams during special events and activations at Ciel.</li><li>
Uphold hygiene, grooming, and uniform standards consistent with Ciel&rsquo;s brand image.</li></ul>
Desired Skill &amp; Expertise:
<h3 class="jobSectionHeader"><b>Qualifications &amp; Skills</b></h3><ul><li><div>
Minimum 1&ndash;2 years of experience in a fine-dining or luxury hospitality environment.</div></li><li><div>
Strong interpersonal and communication skills in English; additional languages are an asset.</div></li><li><div>
Familiarity with reservation systems (e.g., SevenRooms, OpenTable, Oracle Micros).</div></li><li><div>
Polished presentation, poise under pressure, and a proactive, service-oriented mindset.</div></li><li><div>
Availability to work flexible hours, including weekends and holidays.</div></li></ul></div>

The First Group Hospitality

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><br>
<ul><li>
Maintain complete knowledge of:</li><li>
Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code</li><li>
Restaurant reservation procedures</li><li>
Daily house count, arrivals, departures, VIP&rsquo;s</li><li>
Scheduled in-house group activities, locations and times</li><li>
 All department policies / service procedures</li><li>
Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>
Communicate reservation /cancellation changes to management as they arise throughout the shift.</li><li>
Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>
Ensure that all menu&rsquo;s, check folders are cleaned and in sufficient quantity.</li><li>
Ensure that the hostess stand is cleaned and organized.</li><li>
Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>
Greet the guests at the entrance of the restaurant</li><li>
Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>
Show guests their table which has been designated to them</li><li>
Ensure that the guests are pleased with their table.</li><li>
Present the open menu to the guest.</li><li>
Ensure that the tables are set to the best service of the guest.</li><li>
Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li><li>
Maintain positive guest relations at all times.</li><li>
Be familiar with hotel services / activities to respond to guest inquiries accurately.</li><li>
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.</li><li>
Monitor guests&rsquo; reactions and confer frequently with management to ensure guest satisfaction.</li><li>
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.</li><li>
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.</li><li>
Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.</li><li>
Promote a cooperative working climate, maximizing productivity and quality.</li><li>
Do table visits systematically at each meal period to ensure guest satisfaction.</li><li>
Promote F&amp;B Outlets to each customer in down time.</li><li>
Successful completion of the training process.</li><li>
To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.</li><li>
To assist in Menu printing.</li><li>
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To provide friendly, courteous and professional service at all times.</li><li>
To maintain good working relationships with colleagues and all other departments.</li><li>
To read and understand the hotel&rsquo;s Employee Handbook and to adhere to the hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>
To comply with local legislation as required</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To attend training and meetings as and when required.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Diploma or degree in vocational hospitality</li><li>
Fresher or 1 year of experience in 4-5 star hotel</li><li>
Desirable: Female, Fluent Arabic and English Speaker</li></ul><br>
<b>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Fluency in English<br>
additional languages are a plus<br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Sunset Hospitality Group

<p><b>Description</b></p><p>Minimum 1-2 years of experience in similar position in hospitality industry (5* Hotel or resort)</p><p><b>Qualification</b></p><p>The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team</p><p><b>Experience</b></p><p>Good in English</p><p>Good communications Skills</p><p>Interpersonal Skills</p><p>Basic computer skills</p>

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7802 guest relations host jobs NEAR_ME

Hostess

Lobby Hostess (Seasonal - 6 month contract)

Host

Hostess

Hostess

Hostess

Hostess