guest relations manager

Kennedy Property

The Company:Kennedy Property Group has the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Manager to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>Being the main point of contact for guests; handling inquiries, reservations, concerns, and providing updates on check-ins, check-outs, and special requests to ensure a positive experience.</li><li>Planning and preparing the daily schedules for the housekeeping, maintenance, and operational team the night before, ensuring tasks reflect guest needs and maintenance requirements.</li><li>Ensuring that all maintenance and housekeeping tasks are posted in the company CRM along with relevant charges. Maintenance works should be completed promptly, meeting company standards.</li><li>Coordinating with building management to provide necessary access passes for housekeepers, maintenance staff, and sales agents, and prepare and submit building No Objection Certificates (NOCs) for operational requirements, ensuring timely acquisition.</li><li>Providing guests with access to the smart lock system where applicable.</li><li>Registering bookings in government portals and aligning with the company&rsquo;s property management system.</li><li>Overseeing property inventories, manage the guest's security deposit return process, and purchasing new items if needed.</li><li>Gathering records of pre-arrival photos and post-departure photos to explain any security deposit deductions if required.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply if you don't have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in Tagalog and English (Verbal and Non-Verbal) is essential.</li><li>Immediate joiners are preferred</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Manager (Tagalog Speaking)

E11even MGMT

Ideal candidate who already have experience in managing short term rental properties and looking to manage another properties as part time on site and flexible with schedule during the week and weekends. The short term rental property will require full time remote work, manage and oversee the coordination of guests, and professional crews involved. Need to be able to attend on site when required.Job Summary We are seeking a dynamic and proactive Short Term Rental Manager to oversee the daily operations of our short-term rental properties. This role involves managing guest relations, coordinating property maintenance, optimizing occupancy rates, and ensuring exceptional customer service. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for delivering memorable guest experiences. As a key leader in our team, you will drive operational excellence while fostering a welcoming environment for guests and staff alike.Responsibilities<ul><li>Oversee the entire short-term rental process, including booking management, check-in/check-out procedures, and guest communication to ensure smooth operations.</li><li>Coordinate cleaning schedules, maintenance requests, and inventory management to maintain high standards of property quality and readiness.</li><li>Implement effective pricing strategies and promotional campaigns to maximize occupancy and revenue.</li><li>Manage team members involved in property management, including training staff on customer service, safety protocols, and operational procedures.</li><li>Conduct regular inspections of properties to ensure compliance with safety standards and cleanliness expectations.</li><li>Handle guest inquiries, resolve issues promptly, and maintain positive relationships to encourage repeat bookings.</li><li>Maintain accurate records of reservations, payments, expenses, and inventory using bookkeeping and POS (Point of Sale) systems.</li></ul>Experience<ul><li>Proven experience in property management or hospitality roles with supervisory or managerial responsibilities.</li><li>Strong background in negotiation, sales management, and customer service within a fast-paced environment.</li><li>Demonstrated ability to lead teams effectively with supervisory experience in retail sales or retail management settings.</li><li>Skilled in inventory control, purchasing, budgeting, and cash handling to optimize operational efficiency.</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guest populations better.</li><li>Experience with administrative tasks such as payroll processing, bookkeeping, and shift management is preferred.</li><li>Excellent communication skills combined with organizational prowess to manage multiple priorities seamlessly. Join us as a Short Term Rental Manager and be part of a vibrant team dedicated to creating exceptional guest experiences while driving operational success!</li></ul>Job Types: Part-time, ContractPay: $40,000.00 - $80,000.00 per yearWork Location: In person

Short Term Rental Manager

Rixos

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications<ul><li> 
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul> 
Additional Information 
Russian Speaker</div>

Guest Relations Agent

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. 
Guest Services Manager 
Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
Essential Job Functions 
Responsibilities include, but are not limited to: 
1. Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners, guests, HOA and all operational departments; Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations; Evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction (30% time) 
2. Maintain positive customer 
and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings (20% time) 
3. Responsible for guest service expectations: Coordinate and verify guest reservation information; Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff (20% time) 
4. Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality 
Assurance, Loss Prevention and safety standards procedures (15% time) 
5. Manage and support all financial aspects of the department: Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of 
expense data; Maintains cost control and appearance of retail inventory; other duties as assigned (10% time) 
6. Performs other duties as needed. (5% time)<div>
Minimum Requirements and Qualifications 
a) Education 
<ul><li>College degree preferred or equivalent training/experience</li></ul>
b) Training requirements 
<ul><li>Valid driver&rsquo;s license</li><li>CPR certification, or to be obtained within 6 month of hire</li></ul>
c) Knowledge and skills 
<ul><li>Understanding of resort financials</li><li>Demonstrated ability to work under pressure</li><li>Strong leadership skills with ability to coach, mentor, train</li></ul>
and develop staff 
<ul><li>Excellent verbal and written communication skills</li><li>Ability to accurately follow instructions, both verbally and written</li><li>Ability to maintain confidential information</li><li>Detail oriented</li></ul>
d) Technical Skills 
<ul><li>Working knowledge of various computer software programs</li><li>Working knowledge of property management systems</li></ul>
e) Job experience 
<ul><li>Two to three years of management experience 3+ at Resort II III</li><li>Three to five years hospitality customer service experience</li></ul></div> 
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li></ul> 
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Guest Services Manager - WorldMark Portland

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort&rsquo;s private access team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
 </li>
 <li>
 Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
 </li>
 <li>
 Collaborate with butlers, coordinators, F&amp;B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
 </li>
 <li>
 Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
 </li>
 <li>
 Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
 </li>
 <li>
 Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
 </li>
 <li>
 Support the planning and execution of exclusive events, experiences, and cultural programs.
 </li>
 <li>
 Maintain accurate records of guest preferences, service logs, and operational reports.
 </li>
 <li>
 Uphold strict confidentiality and privacy standards at all times.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field.
 </li>
 <li>
 Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
 </li>
 <li>
 Proven expertise in designing and delivering luxury guest experiences for guests.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 Cultural awareness and sensitivity to the needs of international guests.
 </li>
 <li>
 Proficiency in hotel management systems and Microsoft Office.
 </li>
 <li>
 Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Manager Guest Experience - VIP Services

The Company:Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>The selected candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.</li><li>Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout.</li><li>Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.</li><li>Handling guest complaints and concerns in an efficient and timely manner.</li><li>Coordinating housekeeping schedules and property maintenance works.</li><li>Coordinating the furnishing of new vacant properties according to DCT quality standards.</li><li>Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.</li><li>Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.</li><li>Should possess detailed information about the apartment, location attractions and city.</li><li>Maintain up-to date information on arrivals, departures and apartment condition.</li><li>Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.</li><li>Adhere to strict staff grooming and hygiene standards.</li><li>Consciously and continuously strive to better his/ her skills and increase his/her knowledge.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply unless you have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in English (Verbal and Non-Verbal) is essential.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have your own car?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Executive (Tagalog Speaking)

Rosen Hotels & Resorts

<div>Summary:
 
The Guest Relations Operator is responsible for delivering exceptional guest service in accordance with Company Standards. This role involves answering incoming calls in a friendly and professional manner, using proper phone etiquette, and directing calls to the appropriate extensions or guest rooms. Additionally, the Guest Relations Operator will handle guest requests by relaying them to the correct departments.
The Guest Relations Operator must be available to work the following shifts: 7:00 pm-3:30 am, 5:00 pm-1:30 am, 4:00 pm-12:30 am. A specific shift will be assigned upon hire.
Responsibilities: 
 
<ul><li>Answer incoming calls promptly and courteously before the third ring.
</li><li>Use proper phone etiquette, including approved greetings and polite communication.
</li><li>Direct calls to the appropriate extensions, departments, or guest rooms.
</li><li>Relay guest requests to the relevant departments for timely follow-up.
</li><li>Provide guests with information about the property, services, and amenities.
</li><li>Comply with the company&rsquo;s drug-free and tobacco/nicotine-free policy.
</li><li>All other duties as assigned.
</li></ul>Experience/Qualifications: 
 
<ul><li>Strong verbal communication skills.
</li><li>Excellent phone etiquette and customer service abilities.
</li><li>Ability to multitask and manage multiple calls simultaneously.
</li><li>Previous experience in a customer service or call center environment preferred.
</li><li>Ability to maintain composure under pressure in a fast-paced setting.
</li><li>Must be able to legally work in the USA.
</li></ul>Education and Certification(s)/License(s): 
 
<ul><li>High school diploma or equivalent is preferred.
</li></ul>Discover Life at Rosen:
 
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels &amp; Resorts&reg; in Orlando one of Florida&rsquo;s most respected hospitality companies to work for.
Benefits Our Associates Enjoy: 
 
<ul><li>Affordable Health and Dental Insurance
</li><li>On-site Medical Center
</li><li>Competitive Compensation
</li><li>Holiday Pay
</li><li>Birthday Pay
</li><li>Paid Vacation and Personal Days
</li><li>Tuition Reimbursement and Higher Education Scholarships
</li><li>401(k) Retirement Savings Plan
</li><li>Childcare Financial Assistance
</li><li>Hospitality and Dining Discounts
</li><li>Access to our Family Outreach Center
</li><li>Excellent Career Growth Opportunities
</li><li>And much more
</li></ul>We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.</div>

Guest Relations Operator (PM Shifts)

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