guest relations manager

Humm

<div>Position Summary
The Maitre d' serves as the face of the restaurant and the first point of contact for guests, creating memorable first impressions while orchestrating the flow of service. This leadership role is responsible for managing reservations, overseeing guest arrivals, optimizing seating arrangements, and ensuring an exceptional hospitality experience from arrival to departure. The ideal candidate is a polished, charismatic hospitality professional with strong organizational skills, emotional intelligence, and a passion for guest engagement
Reports To: General Manager
Core Responsibilities
 
<ul><li>Maintain a strong understanding of the restaurant&rsquo;s cycle of service, dining room layout, table assignments, and guest flow</li><li>
Maintain comprehensive knowledge of menu offerings, course flow, seasonal changes, preparation methods, and menu limitations</li><li>
Lead and facilitate the daily pre-service meeting by reviewing reservations, guest notes, special occasions, allergies, VIPs, and operational updates with the guest relations team and management</li><li>
Oversee front door operations during service by greeting guests, tracking reservations and seating status, and ensuring every guest receives a warm and personalized welcome.</li></ul>
Service &amp; Guest Experience 
<ul><li>
Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations</li><li>
Approach guest interactions with warmth, confidence, and approachability</li><li>
Collaborate closely with managers, servers, and support staff to ensure seamless service execution.</li><li>
Monitor dining room activity and assist with pacing to optimize table turns while maintaining service quality.</li><li>
Support guest recovery efforts by escalating concerns appropriately and assisting with solutions when needed.</li><li>
Maintain cleanliness and organization of the host stand, entrance, and reception areas.</li><li>
Assist with opening, running, and closing duties as assigned.</li><li>
Create a welcoming, comfortable, and memorable dining experience</li><li>
Contribute to a team-oriented environment focused on delivering exceptional hospitality and memorable guest experiences</li><li>
Demonstrate teamwork and support fellow staff during service</li><li>
Uphold all service standards</li></ul>
Service &amp; Guest Experience<ul><li>
Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations</li><li>
Approach guest interactions with warmth, confidence, and approachability</li><li>
Collaborate closely with managers, servers, and support staff to ensure seamless service execution.</li><li>
Monitor dining room activity and assist with pacing to optimize table turns while maintaining service quality.</li><li>
Support guest recovery efforts by escalating concerns appropriately and assisting with solutions when needed.</li><li>
Maintain cleanliness and organization of the host stand, entrance, and reception areas.</li><li>
Assist with opening, running, and closing duties as assigned.</li><li>
Create a welcoming, comfortable, and memorable dining experience</li><li>
Contribute to a team-oriented environment focused on delivering exceptional hospitality and memorable guest experiences</li><li>
Demonstrate teamwork and support fellow staff during service</li><li>
Uphold all service standards</li></ul>
Qualifications:<ul><li>
Previous experience as a Maitre d', Lead Host, Guest Relations Manager, or hospitality professional in an upscale casual, fine dining, or luxury hospitality environment.</li><li>
Exceptional interpersonal and communication skills.</li><li>
Strong leadership abilities with a guest-first mindset.</li><li>
Ability to multitask and perform efficiently in a fast-paced environment</li><li>
Professional appearance and polished demeanor required</li><li>
Strong attention to detail and commitment to guest satisfaction</li><li>
Experience with RESY systems</li><li>
Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move</li><li>
25+ lbs, with or without reasonable accommodation</li><li>
Flexible schedule, including evenings, weekends, and holidays</li><li>
Proficient in English</li></ul>
Salary: $11.35 per hour with tip credit
This job description is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or be assigned as needed. 
More detail about HUMM part of Daniel Humm Hospitality</div>

Maitre D

Yardbird DC

<div><div>The Maitre&rsquo;D is the first and last person a guest will interact with in the restaurant. Therefore, it is imperative that the first and last impression a guest will have is positive, gracious and professional. Most importantly, you will be supervising and coordinating the flow of the dining room and the rest of the host team. Constant communication with the kitchen and managers is key to a successful dining service. In This role you will be responsible for the below but not limited to. You will report to General manager of said location and support the management team in all capacity as needed. 
 
Requirements: 
<ul><li>At least 3 years of hospitality sales and management experience.</li><li>Excellent verbal and written communication skills</li><li>Excellent critical thinking and decision-making skills</li><li>Must be able to maintain tact and cool under pressure</li><li>Able to work flexible hours necessary including off hours, weekends and holidays</li><li>Able to effectively communicate in English in both oral and written forms</li><li>Professional and polished appearance and demeanor</li></ul>
Responsibilities: 
<ul><li>Enthusiastically welcomes every guest at the door</li><li>Ability to clearly communicate with all guests</li><li>Manage and maximize guests reservations and restaurant seating capacity</li><li>Ensure all social media coming out of the front door is a 4.5 or higher</li><li>Always approaches and moves towards the guest. Never waits for the guest to come to them.</li><li>Goes above and beyond to accommodate guests&rsquo; special requests.</li><li>Shows guests to their table while providing welcoming service.</li><li>Graciously says goodbye to all guests and extends an invitation to return to visit soon</li><li>Oversee daily restaurant reservations, pre - assign seating where necessary.</li><li>Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests &ndash; responsible for conveying all such information to management.</li><li>Answer restaurant telephone courteously and efficiently.</li><li>Escort guests to tables and assist in seating at tables; present menus and extend pleasantries.</li><li>Shut down podium and forward phones to voice - loop at end of shift.</li><li>Work as a team, assist with all guests&rsquo; and employees&rsquo; needs and inquiries.</li><li>Maintain positive guest relations at all times.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Be familiar with all restaurant activities ( live music, DJ and events) to respond to guest inquiries accurately.</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>Maintain complete knowledge of scheduled daily activities and in - house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.</li><li>Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.</li><li>Maintain the cleanliness and counts of all menus.</li><li>Effectively communicate with management, when menus need to be reprinted.</li><li>Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.</li><li>Perform all other job-related duties as requested.</li><li>Constantly train current host staff and new host staff</li><li>Manage lounge seating and lounge tables sales</li><li>Manage Speakeasy RSVPs and table sales</li><li>Assist in communicating manpower needs and hiring of incoming hosts</li><li>Recognize and share opportunities to enhance the guest experience at both the front door and lounge</li></ul> 
Work Environment: 
<ul><li>While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners.</li><li>The noise level in the work environment is usually loud.</li><li>While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell.</li><li>The employee frequently is required to walk.</li></ul> 
Preferred: 
<ul><li>At least 3 year of host person experience in a high - volume and/or upscale dining environment.</li><li>High school diploma or equivalent.</li><li>Previous experience working in a similar resort setting</li></ul></div> 
INDFOH</div>

Maitre d'

Grand City

Job Title: Guest Relations Executive (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is seeking a professional, well-groomed, and customer-focused Guest Relations Executive (Female) to create an exceptional experience for members and guests. The ideal candidate should have outstanding English communication skills, a welcoming personality, and a passion for delivering premium hospitality services.Key Responsibilities<ul><li>Welcome members and guests in a warm, courteous, and professional manner.</li><li>Serve as the first point of contact for all guest inquiries and assistance.</li><li>Ensure an exceptional guest experience from arrival until departure.</li><li>Manage front desk operations, including guest registration, appointments, and reservations.</li><li>Handle incoming calls, emails, and guest requests promptly and professionally.</li><li>Provide information about club facilities, services, memberships, events, and promotions.</li><li>Resolve guest concerns and complaints efficiently while maintaining a high level of customer satisfaction.</li><li>Coordinate with the Restaurant, Spa, Salon, Gym, Tennis Court, Housekeeping, and Security teams to ensure seamless guest service.</li><li>Monitor guest feedback and report service improvement opportunities to management.</li><li>Maintain accurate visitor logs, membership records, and front office documentation.</li><li>Assist with event coordination and VIP guest arrangements when required.</li><li>Ensure the reception and lobby areas remain clean, organized, and welcoming.</li><li>Process payments and maintain accurate transaction records using the POS system, if applicable.</li><li>Prepare daily reports related to guest visits, reservations, and front desk activities.</li><li>Maintain confidentiality of guest and company information.</li><li>Ensure compliance with company policies, SOPs, and hospitality standards.</li><li>Build positive relationships with members and encourage repeat visits through excellent service.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in Guest Relations, Front Office, Reception, Customer Service, or Hospitality.</li><li>Experience in a hotel, club, luxury hospitality, embassy, or premium customer service environment is preferred.</li><li>Excellent English communication skills are mandatory.</li><li>Outstanding interpersonal and customer service skills.</li><li>Professional appearance with a pleasant and confident personality.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and basic computer applications.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field is preferred.</li><li>Hospitality or Customer Service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Guest Relations Executive (Female)- Islamabad

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Rixos Hotels

<div>
 
 Company Description
 
 
 
 With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
 
 
 A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
 
 
 Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: At least a high school or vocational diploma.
 
 
 <ul>
 <li>
 Experience: At least 2 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.
 </li>
 <li>
 Courses and Training: Prior attendance in seminars and trainings related to the job.
 </li>
 <li>
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
 </li>
 <li>
 Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
 </li>
 </ul>
</div>

Telecommunications Agent

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Relations Supervisor , you&rsquo;re not just overseeing day-to-day guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
</li><li>Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
</li><li>Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
</li><li>Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Relations Supervisor

Massage Heights

<div><div><div>Benefits:</div>
<ul><li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
</ul></div><div><div>Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our Leon Springs location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you! 
 
We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 &amp; Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?</div> 
<div> 
</div><div>What Makes You a Great Fit</div>
<ul><li>Warm, approachable, and genuinely enjoy connecting with people.</li>
<li>Calm under pressure and solution-focused when challenges arise.</li>
<li>Attentive to details that enhance the guest experience.</li>
<li>Motivated to meet goals and go the extra mile for guests and teammates.</li>
<li>Available to work of 30+ hours/week, including a mix of mornings, evenings, and weekends.</li>
<li>Reliable and flexible, with dependable transportation to travel between locations if needed.</li>
<li>Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.</li>
<li>Customer service or sales experience is a plus &mdash; but a positive attitude and willingness to learn are what matter most.</li></ul> 
<div> 
</div><div>How You Will Make a Difference</div>
<ul><li>Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.</li>
<li>Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.</li>
<li>Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.</li>
<li>Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.</li>
<li>Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.</li>
<li>Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.</li>
<li>Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.</li></ul> 
<div> 
</div><div>Why You Will Love Working at Massage Heights</div>
<ul><li>Competitive Pay &amp; Steady Growth<ul><li>
We offer competitive starting pay and guaranteed annual raises &mdash; because we believe your hard work deserves consistent recognition.&rsquo;</li></ul>
</li><li>Comprehensive Health &amp; Wellness Benefits<ul><li>
Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well-being.</li></ul>
</li><li>Paid Time Off<ul><li>
Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.</li></ul>
</li><li>Wellness Perks<ul><li>
Enjoy free monthly services, along with generous team member discounts &ndash; we prioritize your well-being just as much as our guests.</li></ul>
</li><li>A Supportive, People-First Culture<ul><li>
Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.</li></ul>
</li>
</ul><div> 
At Heights Wellness Retreat, our mission is to elevate the lives of our guests &mdash; and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!</div></div></div>

Wellness Consultant & Guide

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