guest relations manager

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
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  What will I be doing?
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 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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   Meet, greet and direct Guests who enter the lobby area
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   Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
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   Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
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   Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
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   Manage, record and resolve promptly Guest or customer complaints
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   Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
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   Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
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   Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
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   Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
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   Maintain good communication and work relationships in all hotel areas
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   Maintain staffing levels to meet business demands
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   Attend all Reception meetings and Executive Lounge Meetings
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   Comply with hotel security, fire regulations and all health and safety legislation
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   Act in accordance with policies and procedures when working with front of house equipment and property management systems
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   Assist with other departments, as necessary
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  What are we looking for?
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 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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   Previous managerial experience in a customer service function
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   An ability to listen and respond to demanding Guest needs
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   Excellent leadership, interpersonal and communication skills
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   Accountable and resilient
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   Commitment to delivering a high level of customer service
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   Ability to work under pressure
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   Flexibility to respond to a variety of different work situations
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Previous experience in a customer service function or a similar role
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   A passion for delivering an exceptional level of Guest service
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   High level of IT proficiency
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Hilton Bahrain City Centre Hotel &amp; Residences
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  Schedule
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 Full-time
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  Brand
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 Hilton Hotels &amp; Resorts
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 Guest Services, Operations, and Front Office
</div>


Guest Relations Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
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 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
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 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
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  Job Description
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 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
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   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
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   Support the Front desk team in coordinating guest services and activities
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   Oversee check-in and check-out processes, ensuring smooth and efficient operations
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   Collaborate with other departments to fulfill guest needs and resolve issues
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   Train and mentor guest relations staff to maintain high service standards
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   Assist in creating and implementing guest satisfaction initiatives
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   Monitor and analyze guest feedback to identify areas for improvement
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   Participate in special events and VIP guest arrangements
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   Ensure compliance with hotel policies and local regulations
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   Assist in managing the guest relations budget and resources
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  Qualifications
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   College diploma in hotel management or related field
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   Previous experience in Front Office or Guest Services
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   Good Communication skills
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   Experience with Front Office Systems
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   Good English skills, both written and spoken and Russian is a plus
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 </ul>
</div>


Assistant Guest Relations Manager

Aurora Stays Holiday Homes Rental LLC

<p><b>Holiday Homes Manager &amp; Guest Relations Officer </b></p><p><b>About Aurora:</b><br/>Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.</p><p><b>Responsibilities:</b></p><p><b>Operations &amp; Management</b>: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.</p><p><b>Guest Relations</b>: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.</p><p><b>Booking &amp; Reservations</b>: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.</p><p><b>Feedback Handling</b>: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.</p><p><b>Team Collaboration</b>: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.</p><p><b>The ideal candidate will have the following:</b></p><ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul><p><b>What We Offer at Aurora:</b></p><p><b>Competitive Salary</b>: A market-aligned compensation package that recognizes your experience and skills.</p><p><b>Flexible Work Schedule</b>: The possibility for flexible working hours ensuring a work-life balance.</p><p><b>Career Growth</b>: Opportunities for personal and professional development in a rapidly-growing company.</p><p><b>Dynamic Work Environment</b>: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.</p><p><b>Training Programs</b>: Access to training sessions, workshops, and seminars to enhance job-related skills.</p><p><b>Team Building</b>: Regular team outings, dinners, and events to foster teamwork.</p><p><b>Strategic Location</b>: Work in the heart of Dubai, close to public transport and major attractions.</p><p><b>Supportive Management</b>: A management team that prioritizes employee well-being, feedback, and continuous improvement.</p><p><b>Vacation &amp; Time Off</b>: Generous annual leave policy, including holidays, sick leave, and personal days.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul><p>Experience:</p><ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
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  Job Description
  <br/>
  <br/>
 </strong>
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
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  Key Responsibilities:
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   Guest Service and Satisfaction
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    Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
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    Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
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    Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
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   Team Supervision and Training
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    Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
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    Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
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    Provide feedback to team members, supporting their development and growth.
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   Operations Coordination
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    Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
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    Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
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    Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
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   Promotions and Upselling
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    Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
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    Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
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   Quality Control and Reporting
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    Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
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    Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
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    Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
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  Qualifications
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   Certificate in Hospitality Management or related field preferred.
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   Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
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   Excellent communication, interpersonal, and conflict-resolution skills.
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   Strong leadership abilities with experience in training and supervising a team.
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   Proficiency in Front Office Software
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   Detail-oriented and able to multitask in a fast-paced environment.
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   Ability to work flexible hours, including weekends and holidays.
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   Proficient in English, both written and spoken
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 </ul>
</div>


Guest Relations Supervisor

The First Group Hospitality

<div>Overview:
<p>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Skills and Qualifications:</b></div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

IIQAF

<div><p><b>Location:</b> Dubai, UAE<br>
<b>Industry:</b> Construction<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 7,500 &ndash; AED 8,000 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is seeking a professional and customer-focused <b>Guest Relations Officer</b> to manage client interaction and front-facing services within our <b>construction projects and corporate offices in Dubai</b>. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.</p>
<p>This role is ideal for candidates searching for <b>Guest Relations Officer jobs in Dubai</b>, <b>Client Relations Officer UAE</b>, <b>Front Office Construction jobs</b>, or <b>Customer Service Officer &ndash; Construction Industry</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Greet and assist <b>clients, visitors, contractors, and stakeholders</b> professionally</li><li>
Manage front desk operations and <b>corporate reception activities</b></li><li>
Handle <b>client inquiries, complaints, and service requests</b> efficiently</li><li>
Coordinate meetings between <b>project managers, engineers, and clients</b></li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support <b>customer satisfaction initiatives and client relationship management</b></li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with <b>company policies and site security procedures</b></li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Guest Relations Officer, Client Relations Officer, or Front Office Executive</b></li><li>
Background in <b>construction, real estate, or corporate environments preferred</b></li><li>
Excellent <b>communication and interpersonal skills</b></li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience in <b>construction project offices or developer companies in UAE</b></li><li>
Knowledge of <b>CRM systems and customer service tools</b></li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader"><b>Why Join IIQAF Group</b></h3>
<ul><li>Competitive salary: <b>AED 7,500 &ndash; AED 8,000 per month</b></li><li>
Professional corporate role within Dubai&rsquo;s growing <b>construction sector</b></li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in <b>client relations and corporate services</b></li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><div>Intern &ndash; Guest Relations supports hospitality operations by assisting guests, handling inquiries, ensuring satisfaction, coordinating services, and delivering exceptional customer experiences within hotels, resorts, and luxury establishments in Qatar.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Welcome guests warmly and professionally daily</li>
<li>Assist guests with inquiries and requests</li>
<li>Coordinate guest services with internal departments</li>
<li>Handle reservations, bookings, and confirmations accurately</li>
<li>Resolve guest complaints politely and efficiently</li>
<li>Maintain front desk presentation standards consistently</li>
<li>Support events and VIP guest arrangements</li>
<li>Document guest feedback and service improvements.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Strong verbal and written communication skills</li>
<li>Excellent customer service and hospitality mindset</li>
<li>Ability to multitask in fast-paced environments</li>
<li>Professional appearance and positive interpersonal attitude</li>
<li>Basic computer proficiency and reservation systems</li>
<li>Teamwork ability with cultural sensitivity awareness.</li>
</ul>
</div></div><p><b>Note:</b> Salary is disbursed in the local currency of the country of employment.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>46800 - 74800 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>September 6, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>1 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Intern- Guest Relations

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