guest relations manager

six senses

<div>As Guest Relations Officer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.<div>
Duties and Responsibilities
 
As Guest Relations Officer, I will assume full responsibility for the efficient operation in the following:
 
<ul><li>Responsible for the daily operation of the telephone operators during the shift and administrative work.
</li><li>Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
</li><li>Handle all long distance and local calls and relay message if required.
</li><li>Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
</li><li>Assist in booking and taking requests for reservations for Restaurant, Spa and Kids&rsquo; Club.
</li><li>Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
</li><li>Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines.
</li><li>Ensure all equipment of the department is kept clean and in good working condition.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>
Qualifications 
To execute the position of Guest Relations Officer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<ul><li>High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul>
The above is intended to provide an overview of the role and responsibilities for a Guest Relations Officer at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
<div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. 
</div><div></div> 
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. 
</div><div></div> 
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences. 
</div><div></div> 
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. 
</div><div></div> 
<div>Let the journey begin. 
</div></div></div><div></div> 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Officer - Six Senses Zighy Bay

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
<h3 class="jobSectionHeader">About Four Seasons
</h3>Four Seasons is powered by our people. We are a collective of individuals who strive to be better, push boundaries, and treat others the way we would like to be treated. Across the globe, our teams create extraordinary experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone with care and respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that enrich life through genuine human connection.
<h3 class="jobSectionHeader">About the Location
</h3>Set to become one of the region&rsquo;s premier luxury beachside destinations, The Red Sea Project stretches across pristine islands and lagoons along 200 km of coastline on Saudi Arabia&rsquo;s western shore. The new Four Seasons Resort Red Sea will be located on Shura Island, the vibrant hub of the development, featuring a yacht marina, lifestyle and leisure facilities, retail, an 18-hole golf course, and more.
Sustainability is at the core of the Red Sea destination, with renewable energy, marine conservation, and eco-friendly practices shaping its design. The resort will feature 149 rooms and suites with stunning views of white-sand beaches and turquoise waters, alongside six dining outlets, meeting and event spaces, a marine discovery center, Kids For All Seasons, a luxury spa with hammam, tennis courts, pools, and dedicated family and adult-only beaches.
<h3 class="jobSectionHeader">What You Will Do
</h3>As Guest Services Manager, you will:
<ul><li>Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).
</li><li>Ensure a seamless arrival and departure experience, reflecting Four Seasons&rsquo; service excellence.
</li><li>Anticipate guest needs and personalize service to create memorable stays.
</li><li>Resolve guest challenges with professionalism, empathy, and swift service recovery.
</li><li>Coordinate with Housekeeping, Engineering, F&amp;B, and other departments for flawless operations.
</li><li>Supervise and train the Guest Services team, fostering a culture of service excellence.
</li><li>Monitor team productivity, guest feedback, and service standards to continuously improve.
</li><li>Support recruitment, onboarding, and training during the pre-opening phase.
</li><li>Ensure compliance with health, safety, and sustainability protocols.
</li></ul><h3 class="jobSectionHeader">What You Bring
</h3><ul><li>Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.
</li><li>Strong leadership, training, and operational management skills.
</li><li>Passion for creating personalized guest experiences.
</li><li>Pre-opening experience is a strong advantage.
</li><li>Fluency in English is required; Arabic is an asset.
</li><li>Eligible to work in Saudi Arabia.
</li></ul><h3 class="jobSectionHeader">Knowledge &amp; Skills
</h3><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred.
</li><li>Minimum 2&ndash;3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort.
</li><li>Familiarity with Opera or similar PMS systems.
</li><li>Excellent organizational, problem-solving, and time management skills.
</li><li>Strong communication skills with the ability to lead a multicultural team.
</li></ul><h3 class="jobSectionHeader">What We Offer
</h3><ul><li>Competitive tax-free salary.
</li><li>Housing and transportation provided.
</li><li>30 days annual vacation plus public holidays.
</li><li>Paid home leave flights.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Worldwide complimentary stays with Four Seasons.
</li><li>Career growth and development opportunities.
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours
</h3>Full-time role.</div>

Guest Services Manager – Four Seasons Resort, The Red Sea Shura Island

Cala Restaurant

Job OverviewC&aacute;la is an upper-tier dining space built around experience, storytelling, and precision. We are looking for a Female Guest Relations Officer who understands that hospitality is not just service. it is anticipation, discretion, and emotional intelligence.This role is ideal for someone who can manage guests with calm confidence while maintaining a refined, quiet, and controlled floor presence.Key Responsibilities<ul><li>Welcome and host guests, ensuring a smooth and composed arrival experience</li><li>Manage reservations, table allocation, and guest flow efficiently</li><li>Build relationships with repeat and VIP guests, remembering preferences and occasions</li><li>Guide guests through the dining experience when needed (menu, concept, dishes)</li><li>Handle complaints professionally and ensure effective service recovery</li><li>Coordinate closely with floor staff and kitchen to maintain service timing</li><li>Maintain a calm, organized, and noise-controlled environment on the floor</li></ul>Location: Emaar Coral Tower, DHA Phase 8, KarachiAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you know regarding CRM use i.e SevenRooms</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Hospitality: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Female - Guest Relations Officer

<div>Company Description 
Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.
Part of Ennismore&rsquo;s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia&rsquo;s most exciting lifestyle destinations.
The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.
More than a hotel, SLS The Red Sea is a living stage&mdash;a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you&rsquo;re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues. 
Job Description 
The Guest Relations Host is responsible for delivering exceptional, personalized service to guests throughout their stay. The role focuses on anticipating guest needs, handling requests and feedback, resolving issues promptly, and ensuring a seamless and memorable luxury experience. It also involves coordinating with different hotel departments to enhance guest satisfaction and maintain high service standards.
KEY RESPONSIBILITIES<ul><li>
Welcome and engage with guests in a warm, professional, and personalized manner</li><li>
Anticipate guest needs and provide proactive service throughout their stay</li><li>
Handle guest inquiries, requests, feedback, and complaints promptly and effectively</li><li>
Coordinate with departments such as Housekeeping, F&amp;B, and Concierge to fulfill guest needs</li><li>
Ensure all guest preferences and special requests are recorded and communicated accurately</li><li>
Assist with VIP arrivals, special occasions, and personalized guest experiences</li><li>
Monitor guest satisfaction and follow up to ensure issues are fully resolved</li><li>
Maintain detailed records of guest interactions, preferences, and feedback</li><li>
Support check-in and check-out processes when required</li><li>
Promote hotel services, amenities, and experiences to enhance guest satisfaction</li><li>
Handle service recovery situations professionally to maintain guest loyalty</li><li>
Ensure smooth communication between guests and hotel departments</li><li>
Maintain high standards of luxury service and hospitality etiquette</li><li>
Respond to guest messages, calls, and digital requests in a timely manner</li><li>
Assist in organizing guest activities, reservations, and special arrangements</li><li>
Ensure confidentiality and privacy of guest information at all times</li><li>
Contribute to continuous improvement of guest experience standards</li><li>
Support management in achieving guest satisfaction and service excellence goals</li></ul> 

Qualifications 
<ul><li>
Diploma or Bachelor&rsquo;s degree in Hospitality Management, Tourism, or related field</li><li>
1&ndash;3+ years of experience in guest services, front office, concierge, or hospitality roles (luxury hotel experience preferred)</li><li>
Strong understanding of luxury hospitality standards and guest service principles</li><li>
Familiarity with hotel operations and Property Management Systems (PMS) is an advantage</li><li>
Proficiency in Microsoft Office applications and communication tools</li><li>
Fluency in English; additional languages are an advantage</li></ul></div>

Guest Relations Host (Saudi National)

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
 </li>
 <li>
 Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
 </li>
 <li>
 Maintain and update guest history profiles through the Opera guest profile system
 </li>
 <li>
 Review and prepare next day&rsquo;s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
 </li>
 <li>
 Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
 </li>
 <li>
 Give courtesy calls and complete the daily call log as per established guidelines
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Team Leader - Guest Services - Russian Speaker

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Apr 27, 2026, 7:31:53 AM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

Marriott International

<div>Additional Information 
Job Number26072646 
Job CategoryRooms &amp; Guest Services Operations 
LocationOlaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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