guest relations manager

ElGouna Film Festival

<div><div>Position Overview: 
We are seeking a highly experienced, service-driven, and resourceful Guest Relations Manager to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey. 
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting. 
</div><div>
Key Responsibilities:</div><div>
Leadership &amp; Strategy:</div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div>
Cross-Department Coordination:</div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div>
On-Site Festival Management:</div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li><li>
A passion for cinema, culture, and delivering world-class guest experiences.</li></ul><div></div> 
About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Manager

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description<ul><li><ul><li> 
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.
2.2 Create a communication bridge between guests and operational departments.
2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.
2.4 Find solutions by keeping guest satisfaction at the fore.Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day.
2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
2.10 Responsible for procuring and protecting the supplies required to manage the office.
2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
2.14 Inform the General Manager about any diseases and health problems of guests.
2.15 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department.
2.16 Prepare the weekly work schedules for Guest Relations employees.
2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.
2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased</li></ul></li></ul> 
Qualifications 
<ul><li>
At least a Bachelor`s Degree or vocational diploma. 
 Experience: At least 7 years of experience in the Hospitality industry following theoretical education. 
 Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests . 
 Courses and Training: Prior attendance in seminars and trainings in the related field. 
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
 Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></ul> 

Additional Information 
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way, 
reduce environmental pollution and harmful effects to the environment and lead to 
staffs. 
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with 
laws, controlling reducing chemical dirtiness. 
2.25 Carry out all responsibilities related to the quality management and food safety 
management systems implemented at the facility. 
2.26 Carry out all other duties assigned by managers and hotel management not specified 
in the job description.</div>

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
 Education: At least a Bachelor`s Degree. 
 Experience: At least 7 years of experience in the industry following theoretical education. 
 Foreign Language: Excellent level of English to communicate with guests and employees. 
 Courses and Training: Prior attendance in seminars and trainings in the related field. 
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
 Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility. 
Qualifications 
2.1 Ensure and provide flawless, upscale, professional and high class guest service experiences 
2.2 Analyse guest feedback and provide strategic direction to continuously improve overall rating 
2.3 Create a communication bridge between guests and operational departments. 
Additional Information 
2.4 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore. 
2.5 Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day. 
2.6 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.7 Ensure that a Welcome Letter is written and sent to guests staying at the hotel. 
2.8 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner. 
2.9 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department. 
2.10 Conduct an internal communication meeting with the department at least twice every month and record the items discussed. 
2.11 Responsible for procuring and protecting the supplies required to manage the office. 
2.12 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction. 
2.13 Identify the personal expectations and tendencies of guests and work on future concepts accordingly. 
2.14 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests. 
2.15 Inform the General Manager about any diseases and health problems of guests. 
2.16 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department. 
2.17 Prepare the weekly work schedules for Guest Relations employees. 
2.18 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle. 
2.19 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.20 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
2.21 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment. 
2.22 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. 
2.23 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. 
2.24 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. 
2.25 Carry out all other duties assigned by managers and hotel management not specified in the job description.</div>

Assistant Guest Relations Manager (Expat)

Career Maker

Looking for a Restaurant Manager fir a high end fine dinning concept in Bahrain-Should have experience in guest relations, wine and food pairing, customer engagement, team management, team trainings, etc...-Should have worked with high-end standalone concepts in Bahrain-Excellent communications skills and personality.Job Type: Full-timePay: BD1,200.000 - BD1,600.000 per monthWork Location: In person

Restaurant Manager

Accor

<div>Company Description 
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options. 
Job Description 
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:<ul><li>
Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.</li><li>
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li>
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.</li><li>
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li>
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.</li><li>
Reporting: Maintain records of guest interactions and prepare reports for management.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul> 

Additional Information 
<ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

<div><div>Position Overview: 
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step. 
</div><div>
Key Responsibilities:</div><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li><li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.</li></ul><div>
Coordination &amp; Liaison:</div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li><li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.</li></ul><div>
On-Site Festival Support:</div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li><li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture. 
<li>
</li></ul><div>
About El Gouna Film Festival:</div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div> 

About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Liaison

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a Guest Experience Manager who will be the custodian of our guest journey&mdash;shaping every touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience. This role brings the brand to life through visible leadership, intuitive service, and storytelling, ensuring each guest interaction reflects FAENA&rsquo;s distinct culture, creativity, and sense of place. By anticipating needs, resolving challenges with grace, and inspiring teams to deliver beyond expectation, the Guest Experience Manager transforms stays into unforgettable moments that drive loyalty, reputation, and return.
Key Responsibilities<ul><li>
Own and elevate the end-to-end guest journey, ensuring seamless coordination across all departments</li><li>
Champion Forbes standards, embedding service excellence and audit readiness across all guest touchpoints</li><li>
Personalize experiences for VIPs, repeat guests, and special occasions through anticipation and attention to detail</li><li>
Maintain a strong, visible presence in the lobby and public areas, engaging directly with guests during peak times</li><li>
Lead guest recognition initiatives, ensuring preferences and profiles are consistently captured and utilized</li><li>
Act as the primary escalation point for guest concerns, driving swift, empathetic, and effective service recovery</li><li>
Conduct daily walkthroughs and service observations, identifying opportunities to enhance the guest experience</li><li>
Inspire and coach front-line teams to deliver intuitive, emotionally engaging service</li><li>
Lead daily briefings focused on guest experience priorities and operational alignment</li><li>
Collaborate closely with Front Office, Concierge, Butler, Housekeeping, and Engineering teams to ensure seamless delivery</li><li>
Oversee guest feedback, analyze trends, and implement continuous improvement initiatives</li><li>
Ensure all guest-facing areas reflect brand standards in presentation, ambience, and service flow</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Maintain accurate guest profiles, reports, and documentation across all systems</li></ul> 

Qualifications 
<ul><li>
1&ndash;2 years&rsquo; experience in Guest Relations, Butler Service, or Front Office leadership within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Strong understanding of luxury service standards, including Forbes or LQA frameworks</li><li>
Exceptional interpersonal and communication skills, with the ability to connect authentically with guests and teams</li><li>
Highly proactive with strong problem-solving and decision-making capabilities</li><li>
Confident in handling sensitive situations with professionalism, discretion, and empathy</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment</li><li>
Experience with hotel systems such as Opera or similar platforms is an advantage</li><li>
Energetic, engaging, and service-driven with a passion for creating memorable guest experiences</li><li>
Polished presentation and a natural ability to lead by example on the floor</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Manager (Saudi National)

Search 10000+ Guest relations manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 guest relations manager jobs Near Me

Guest Relations Manager

Guest Relations Manager

Assistant Guest Relations Manager (Expat)

Restaurant Manager

Guest Relation Supervisor

Guest Relations Liaison

Guest Experience Manager (Saudi National)