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guest relations manager Jobs in Abu Dhabi

guest relations manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

guest relations officer

Shangri-La Group

<div>
 [Not translated in selected language]
 <br/>
 <br/>
 <strong>
  Guest Relations Officer
  <br/>
  <br/>
 </strong>
 Shangri-La Group | Abu Dhabi, United Arab Emirates
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Find Your Shangri-La in Shangri-La.
  <br/>
  <br/>
 </strong>
 Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
 <br/>
 <br/>
 As we look ahead to new horizons, we invite you to join the world of Shangri-La &mdash; shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
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 <br/>
 Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
 <br/>
 <br/>
 <strong>
  Job Role
  <br/>
  <br/>
 </strong>
 As a Guest Relations Officer, you are responsible for ensuring a personalized and exceptional experience for all guests throughout their stay. You will handle special requests, resolve concerns, and build strong guest relationships to enhance satisfaction and loyalty. The role focuses on delivering high service standards, proactive guest engagement, and maintaining smooth communication between guests and within departments.
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 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome VIP and regular guests, assist with check-in/check-out, and ensure a smooth arrival experience.
  </li>
  <li>
   Handle guest inquiries, requests, and complaints promptly, ensuring effective solutions and follow-up.
  </li>
  <li>
   Coordinate with various hotel departments to arrange special amenities, room preferences, and guest services.
  </li>
  <li>
   Maintain accurate guest profiles and ensure preferences are updated for future stays.
  </li>
  <li>
   Monitor guest satisfaction, conduct courtesy calls, and actively promote hotel facilities and services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Positive personality with a strong commitment to guest satisfaction and service excellence.
  </li>
  <li>
   Strong interpersonal skills and the ability to engage confidently with guests.
  </li>
  <li>
   High level of emotional intelligence and guest empathy.
  </li>
  <li>
   Attention to detail, especially with guest preferences and follow-up.
  </li>
  <li>
   Calm, composed, and solution-oriented attitude.
  </li>
  <li>
   Knowledge of hotel facilities, services, and local attractions points.
  </li>
  <li>
   2-3 years&rsquo; hotel experience in a similar capacity.
  </li>
  <li>
   Diploma in Hospitality Management is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A workplace that values your passion and supports self-realization and personal growth.
  </li>
  <li>
   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  </li>
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   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  </li>
  <li>
   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
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   <br/>
  </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
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 <br/>
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>


Guest Relations Officer

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div><p><br>
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.</p><div><br>
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li><p><br>
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</p></li><li><p>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</p></li><li><p>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</p></li><li><p>
Monitor guest satisfaction and provide feedback to management for service improvements.</p></li><li><p>
Supervise and support the Guest Relations team in daily operations.</p></li><li><p>
Provide coaching and guidance to team members to maintain service standards.</p></li><li><p>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</p></li><li><p>
Maintain guest records, preferences, and special requests in the hotel system.</p></li><li><p>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</p></li><li><p>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</p></li><li><p>
Assist in planning and executing special events, VIP services, and guest recognition programs.</p></li><li><p>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</p></li></ul><div><br>
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li><p><br>
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</p></li><li><p>
Strong interpersonal, communication, and problem-solving skills.</p></li><li><p>
Excellent command of English; additional languages are a plus.</p></li><li><p>
Ability to handle difficult situations with professionalism and discretion.</p></li></ul></div>

Guest Relations Manager

Fairmont

<div><b>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</b><p><br>
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.</p><b><br>
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</b><ul><li><p><br>
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</p></li><li><p>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</p></li><li><p>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</p></li><li><p>
Monitor guest satisfaction and provide feedback to management for service improvements.</p></li><li><p>
Supervise and support the Guest Relations team in daily operations.</p></li><li><p>
Provide coaching and guidance to team members to maintain service standards.</p></li><li><p>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</p></li><li><p>
Maintain guest records, preferences, and special requests in the hotel system.</p></li><li><p>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</p></li><li><p>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</p></li><li><p>
Assist in planning and executing special events, VIP services, and guest recognition programs.</p></li><li><p>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</p></li></ul><b><br>
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</b><ul><li><p><br>
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</p></li><li><p>
Strong interpersonal, communication, and problem-solving skills.</p></li><li><p>
Excellent command of English; additional languages are a plus.</p></li><li><p>
Ability to handle difficult situations with professionalism and discretion.</p></li></ul></div>

Assistant Guest Relations Manager

VENDOM COMPANY

<p><b>Job Description</b></p><ul><li>To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive Anantara manner.</li><li>To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li>To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.</li><li>Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>To develop a close and harmonious working relationship with all hotel departments.</li><li>To attend hotel events, daily shift briefings and training to improve professional skills.</li></ul><p><b>Profil recherch&eacute;</b></p><ul><li>Excellent command in English</li><li>Speaking second international language is an advantage(eg. German, French Etc.)</li><li>Similar experience in Front Office</li><li>Multi tasking ability's</li><li>Outgoing personality, digitally savvy, training skills will be added advantage</li><li>High School diploma</li><li>Previous experience in same position for at least 1 year.</li><li>Luxury hotel experience is a must</li><li>Passion for excellent service</li><li>Excellent team player and great communication skills</li></ul><p>For all applications, please forward your updated CV.</p><p>Finally, JOIN US on www.vendomtalents.com to discover all our daily updates in the luxury hospitality sector: France, Benelux, Spain, Portugal, North Africa, the United Kingdom, the Indian Ocean, and soon the Middle East.</p><p>Job Type: Permanent</p>

Lobby Ambassador (Female)

Farah Experiences

<div><p>&Acirc;&middot; Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
</p><p>&Acirc;&middot; Engage each guest as a unique individual and listen attentively to their requests and questions
</p><p>&Acirc;&middot; Assist and advise guests to make purchases by recommending, describing and demonstrating products.
</p><p>&Acirc;&middot; Manage and maintain queue lanes, turn stiles, entrances and exits
</p><p>&Acirc;&middot; Sell tickets and retail products via a computerized Point of Sale (POS) system
</p><p>&Acirc;&middot; Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
</p><p>&Acirc;&middot; Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</p><p>&Acirc;&middot; Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</p><p>&Acirc;&middot; Maintain knowledge and awareness of ongoing promotions
</p><p>&Acirc;&middot; Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
</p><p>&Acirc;&middot; Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</p><p>&Acirc;&middot; Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
</p><p>&Acirc;&middot; Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy &Acirc;&middot; Applying product knowledge while handling guests and improve the same on a regular basis.
</p><p>&Acirc;&middot; Manage lost and found counter and locker area cording to company&acirc;&euro;&trade;s lost and found policy
</p><p>&Acirc;&middot; Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
 </p><p>&Acirc;&middot; Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
</p><p>&Acirc;&middot; Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
 </p><p>&Acirc;&middot; Working on promotions and achieving set targets.
 </p><p>&Acirc;&middot; Assisting in quarterly and yearly inventory.
 </p><p>&Acirc;&middot; Any other tasks that may be required from time to time to perform to meet the needs of the business.
</p><p>&Acirc;&middot; Medically able to work in all weather conditions.
</p><p>&Acirc;&middot; Physical able to carry/lift items, climb ladder etc<br>
</p><p></p><p>Essential:
</p><p>&Acirc;&middot; Higher secondary or equivalent
</p><p>&Acirc;&middot; Moderate verbal communication skills
</p><p>&Acirc;&middot; Basic knowledge of cash handling skills
 </p><p>&Acirc;&middot; Good communication skill<br>
</p><p></p><p>Desirable:
</p><p>&Acirc;&middot; Previous retail experience
</p><p>&Acirc;&middot; Previous customer care experience
 </p><p>&Acirc;&middot; Previous experience in handling guest complaints</p></div>

Operations Associate

The Vendom Company

<ul><li>To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.</li><li>To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li>To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.</li><li>Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>To develop a close and harmonious working relationship with all hotel departments.</li><li>Conduct daily shift briefings/meeting's and pass on all information to team-members.</li><li>Coordinate reception work during the shift in an effective manner</li><li>To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences</li><li>To be available to work in all shifts including night shift</li><li>To carefully and safely drive the hotel buggy at all times</li></ul> Profil <p><strong>Additional Information</strong><br>Relocate to remote area</p> Company description <p>Relax, unwind and embrace the enigmatic allure of the Empty Quarter at the newly rejuvenated, award-winning Qasr Al Sarab Desert Resort by Anantara. The resort is proud to present discerning guests with an array of sumptuous accommodation, delicious flavours, thrilling desert activities as well as a signature blend of indulgences, Arabian hospitality and contemporary charm.</p>

Front Office Supervisor (W/M)

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<p>
1. Assists in maximizing room sales and revenue.<br>
2. Prepares guest name lists.<br>
3. Prepares for guest arrivals and departures.<br>
4. Greets and addresses guests by name upon their check-in and check-out.<br>
5. Assists guests while they are registering.<br>
6. Assists guests with transportation arrangements, luggage, payment, etc.<br>
7. Escorts guests to their rooms.<br>
8. Informs Guest Service Attendants of guests&rsquo; room number.<br>
9. Shows the room features and facilities to guests.<br>
10. Assists and follows up guests&rsquo; requests and inquiries.<br>
11. Recommends F&amp;B outlets and entertainments in the hotel to guests.<br>
12. Briefs and hand over at the end of the shift.<br>
13. Provides information, directions and service based on the hotel standards and policies.<br>
14. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.<br>
15. Controls and distributes guest room keys.<br>
16. Strictly follows hotel and company standards and policies.<br>
17. Informs management regarding guest feedback or any unusual events.<br>
18. Is familiar with the emergency procedures of the hotel.<br>
19. Performs other duties as assigned by Shift Manager or FO Manager.</p>
<p>
ADMINISTRATIVE RESPONSIBILITIES<br>
1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel&rsquo;s expectation.<br>
2. Establishes two-way communication within and related departments.<br>
3. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.<br>
4. Attends briefing and departmental meetings or as assigned by supervisor.<br>
5. Manages time effectively by meeting deadlines on time.<br>
6. Identifies and solves problems in a professional manner.<br>
7. Assists others to ensure the operation is run smoothly and effectively</p>
<p>
TECHNICAL RESPONSIBILITIES</p>
<p>
1. Knows and understands the job description and be able to perform the task as required.<br>
2. Knows and understands policies of the department well and can guide others to perform the job well.<br>
3. Recognizes good quality products and presentation<br>
4. Checks and improves all service standards established by the company<br>
5. Provides assistance to the staff when required during peak periods.<br>
6. Maintains grooming standards for all personnel</p>
<p>
COMMERCIAL RESPONSIBILITIES<br>
1. Communicates effectively with guest, clients, business partners and staff.<br>
2. To be a good sales person to promote hotel&rsquo;s image and businesses.<br>
3. Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.</p>
<p>
RELATIONSHIP</p>
<p>
1. Reports to Unit Manager concerned.<br>
2. Coordinates with all concerned personnel to ensure that all activities are accomplished.</p>
<p>
OTHERS</p>
<ul><li>Continuous learning through own training plan.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENT
</p><ul><li>Active Academic status</li><li>At least vocational diploma in Hotel &amp; Tourism Management.</li><li>Have good English communication skills both in written and spoken</li><li>Pleasant personality with good communication and interpersonal skills</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>December 3, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Student Internship
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>Fresh
</div></div></div><div><div><div>Qualification</div>
<div>Bachelor Degree
</div></div></div><div><div><div>Career Level</div>
<div>Student</div></div></div></ul></div></div></div></div></div></div>

Internship Front Office (student only)

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