guest relations officer

Al-Futtaim

<div>Job Requisition ID: 177193
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
As a Guest Relations Officer, you will be the first point of contact for customers across our UAE showrooms, helping deliver a consistently welcoming and high-quality experience via walk-ins, phone calls, and email enquiries. You will support the Sales Department by ensuring customer enquiries are handled efficiently, information is provided accurately, and every interaction reflects a strong quality service culture. 

<div>
What you will do 
<ul><li>Handle customer enquiries efficiently through walk-ins, phone, and email, ensuring timely follow-up and a positive customer experience.</li><li>Welcome, meet, and greet all showroom visitors professionally, creating a strong first impression.</li><li>Provide accurate information on products and services, and guide customers to the right support when needed.</li><li>Support showroom coordination and ensure the reception/workstation and customer areas are tidy and fully operational.</li><li>Log all walk-in and phone enquiries accurately in the Fastrack system.</li><li>Prepare and submit required reports (e.g., walk-in logs, demo/test drive logs) as per agreed timelines.</li><li>Follow QHSE rules, SOPs, and emergency/evacuation procedures, and participate in safety awareness trainings.</li></ul></div> 

<div>
Required skills to be successful 
<ul><li>Strong English communication skills (verbal and written).</li><li>1&ndash;2 years of customer service experience.</li><li>Customer-focused mindset with confidence handling enquiries in person, by phone, and by email.</li><li>Professional, pleasant manner with strong interpersonal skills.</li></ul></div> 


About the team 
You will be part of the Sales Department and work closely with colleagues across the business to promote continuous improvement in customer service. The team is committed to building a strong quality service culture, creating a positive experience for every customer and building customers for life. 

<div>
What equips you for the role 
<ul><li>Ability to stay organized in a busy showroom environment and balance multiple enquiries.</li><li>A consistent focus on quality and accuracy to minimize errors and rework.</li><li>Willingness to follow safety standards, processes, and company guidelines.</li><li>Proactive, hardworking, and motivated approach with good attention to detail.</li><li>Comfortable systems and keeping accurate records (IT knowledge is an advantage).</li></ul></div> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. 
Additional Internal Information:<div> 
<ul><li>Reports to: Sales Manager</li><li>Band: E</li></ul></div>

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered. 
You must inform your HRBP in confidence of your application. 
Please note that this vacancy may be advertised externally in the next week so apply without delay.</div>

Guest Relations Officer

Kennedy Property

The Company:Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>The selected candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.</li><li>Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout.</li><li>Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.</li><li>Handling guest complaints and concerns in an efficient and timely manner.</li><li>Coordinating housekeeping schedules and property maintenance works.</li><li>Coordinating the furnishing of new vacant properties according to DCT quality standards.</li><li>Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.</li><li>Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.</li><li>Should possess detailed information about the apartment, location attractions and city.</li><li>Maintain up-to date information on arrivals, departures and apartment condition.</li><li>Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.</li><li>Adhere to strict staff grooming and hygiene standards.</li><li>Consciously and continuously strive to better his/ her skills and increase his/her knowledge.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply unless you have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in English (Verbal and Non-Verbal) is essential.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have your own car?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Executive (Tagalog Speaking)

Cloud Spaces

<div>
 
 Are you passionate about creating exceptional client experiences and representing a modern, premium business environment?
 
 Cloud Spaces
 
 is looking for an enthusiastic
 
 Cloud Ambassador &ndash; Reception
 
 to be the welcoming face of our brand and deliver outstanding service, operational excellence, and client engagement across our locations.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Be the first point of contact for clients and visitors, offering a warm, professional, and memorable welcome.
 </li>
 <li>
 Support new client onboarding, including phone setups, system orientations, and tailored reception assistance.
 </li>
 <li>
 Manage day-to-day reception operations &mdash; calls, couriers, bookings, meeting rooms, and video conferencing.
 </li>
 <li>
 Provide exceptional customer service, assisting clients and sharing local insights to enhance their experience.
 </li>
 <li>
 Operate and maintain IT and communication systems, including IP phones, interactive screens, and booking platforms.
 </li>
 <li>
 Collaborate with the team and management, contributing to a positive, efficient, and service-driven workplace.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like:
 
 
 <ul>
 <li>
 Become fully proficient with all systems and tools within the first 3 months.
 </li>
 <li>
 Deliver a five-star service experience that reflects Cloud Spaces&rsquo; high standards.
 </li>
 <li>
 Play a key role in ensuring smooth daily operations and client satisfaction.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Passion for customer service and hospitality.
 </li>
 <li>
 Previous experience in reception, guest relations, or office administration is an advantage.
 </li>
 <li>
 Strong communication skills in English; Arabic is a plus.
 </li>
 <li>
 Positive, professional, and proactive attitude with strong attention to detail.
 </li>
 <li>
 Ability to thrive in a fast-paced, client-focused environment.
 </li>
 </ul>
 
 
 
 
 
 Why Join Cloud Spaces:
 
 
 
 This role is more than a front-desk position &mdash; it&rsquo;s a gateway to career growth. You&rsquo;ll gain exposure to premium client relations, office operations, and business management, setting the foundation for a rewarding career within a forward-thinking UAE-based organization.
 
 
 
 
 
 #UAENationals #Emiratisation #HiringUAE Nationals #UAEJobs #EmiratiTalent #UAECareer #MadeInUAE #JoinOurTeamUAE #UAECareers #NationalTalent
 
</div>

Cloud Ambassador – Reception (UAE Nationals Only)

Marriott International

<div>Additional Information 
Job Number26045183 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number26044444 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Front Office Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Maintains the resort swimming pool and water fountain network always at best conditions.
 </li>
 <li>
 Ensures the application and the execution of a good preventive maintenance program for related equipment and machineries.
 </li>
 <li>
 Add the chemicals as instructed by the pool supervisor.
 </li>
 <li>
 Carry out analysis of pool balance parameters daily and record them in the operational log sheets for reference of Pool supervisor.
 </li>
 <li>
 Is responsible for the maintenance of swimming pool interior lights.
 </li>
 <li>
 Is responsible for minor electrical maintenance of swimming pool pump stations.
 </li>
 <li>
 Timely updates the preventive maintenance program to the Pool supervisor.
 </li>
 <li>
 Use all necessary precautions regarding the manipulation of chemical products.
 </li>
 <li>
 Lead the Pool Attendants on site for an efficient pool maintenance daily basis.
 </li>
 <li>
 Ensures recommended health and hygiene conditions of swimming pool at all times.
 </li>
 <li>
 Maintains the cleanliness of the work place and pump stations ensures the self and environmental safety. Also ensures safety of Pool Attendants.
 </li>
 <li>
 Maintain good work relations with the pool team to cater to the off hours guest demands.
 </li>
 <li>
 Will perform all other duties as directed from time to time by the Pool supervisor.
 </li>
 <li>
 Attend for all the maintenance work related to the pools &amp; water features.
 </li>
 <li>
 Attend maintenance request, maintenance calls and repairs related to all types of maintenance works in the plant rooms.
 </li>
 <li>
 Attend to any faults, and breakdowns of any equipment or a plant room.
 </li>
 <li>
 Maintain all under water lights and outdoor lights in the pools &amp; water features.
 </li>
 <li>
 Records all parts used during repair and inform to Maintenance officer to order parts.
 </li>
 <li>
 Checks maintain fire detecting system carries out periodical test and ensure the system in good working condition
 </li>
 <li>
 Standby on call in any emergency job of electrical, plumbing and cleaning works after midnight as per duty roster or as required by Director of Engineer or Chief Engineer.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must have the appropriate documented training from a technical/vocational institute.
 </li>
 <li>
 One year operating experience in a hotel engineering department.
 </li>
 <li>
 Must be able to read and interpret blueprints and electrical schematics.
 
 
 </li>
 </ul>
 Additional Information
 
 
 To be able to relocate to remote resort location
</div>

Pool Technician

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description<ul><li> 
Maintains the resort swimming pool and water fountain network always at best conditions.</li><li>Ensures the application and the execution of a good preventive maintenance program for related equipment and machineries.</li><li>Add the chemicals as instructed by the pool supervisor.</li><li>Carry out analysis of pool balance parameters daily and record them in the operational log sheets for reference of Pool supervisor.</li><li>Is responsible for the maintenance of swimming pool interior lights.</li><li>Is responsible for minor electrical maintenance of swimming pool pump stations.</li><li>Timely updates the preventive maintenance program to the Pool supervisor.</li><li>Use all necessary precautions regarding the manipulation of chemical products.</li><li>Lead the Pool Attendants on site for an efficient pool maintenance daily basis.</li><li>Ensures recommended health and hygiene conditions of swimming pool at all times.</li><li>Maintains the cleanliness of the work place and pump stations ensures the self and environmental safety. Also ensures safety of Pool Attendants.</li><li>Maintain good work relations with the pool team to cater to the off hours guest demands.</li><li>Will perform all other duties as directed from time to time by the Pool supervisor.</li><li>Attend for all the maintenance work related to the pools &amp; water features.</li><li>Attend maintenance request, maintenance calls and repairs related to all types of maintenance works in the plant rooms.</li><li>Attend to any faults, and breakdowns of any equipment or a plant room.</li><li>Maintain all under water lights and outdoor lights in the pools &amp; water features.</li><li>Records all parts used during repair and inform to Maintenance officer to order parts.</li><li>Checks maintain fire detecting system carries out periodical test and ensure the system in good working condition</li><li>Standby on call in any emergency job of electrical, plumbing and cleaning works after midnight as per duty roster or as required by Director of Engineer or Chief Engineer.</li></ul> 
Qualifications 
<ul><li>
Must have the appropriate documented training from a technical/vocational institute.</li><li>
One year operating experience in a hotel engineering department.</li><li>
Must be able to read and interpret blueprints and electrical schematics.</li></ul> 

Additional Information 
To be able to relocate to remote resort location</div>

Explore 126+ Guest relations officer in Abu Dhabi this April. Find roles across top companies and apply now to boost your career.

126 guest relations officer jobs In Abu Dhabi

Guest Relations Officer

Guest Relations Executive (Tagalog Speaking)

Cloud Ambassador – Reception (UAE Nationals Only)

Guest Experience Supervisor

Assistant Front Office Manager

Pool Technician

Pool Technician