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receptionist | hilton abu dhabi yas island Jobs in Abu Dhabi

receptionist | hilton abu dhabi yas island

guest relations officer

Renaissance Corporate Services

Guest Relations Officer
 
Front Office, Shangri-La Qaryat Al Beri, Abu Dhabi
 
An exciting opportunity has opened up in our Front Office team as a Guest Relations Officer. The Front Office is an integral part of Shangri-La Qaryat Al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.
 
What are we looking for?
 
A high level of Standards.
 Efficiency and punctuality.
 Attention to detail.
 A warm and friendly character.
 Ability to work in a fast paced environment.
 An individual who leads and inspires others.
 Previous experience in luxury hospitality/customer service.
 Lives and breathes the Shangri-La Values.
 
What will you do?
 
Interact with clients and understand their needs.
 Keep Check-In/Check-Out process smooth and enjoyable for the guest.
 Ensure cash handling and credit policies/procedures are followed.
 Maintain a high standard of professionalism amongst Front Office colleagues.
 Make sure that the department remains clean, tidy and presentable at all times.
 Review guest requests and where possible make sure they are acknowledged and carried out.
 Anticipate and exceed guests wants and needs.
 Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
 Assist other departments where necessary.
 
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.
 
Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.

Guest Relations Officer (173537)

Rotana Hotel Management Corporation PJSC

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
 
 
 As a Government Relations Officer, you are responsible for processing and carrying out all transactions relating to visas, permits, licenses, registration, pertaining to employees, hotel vehicles and the hotel itself, liaising with various Government Departments and Agencies and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Process all types of visas including employment visas, residence visas for employees as well as for entertainers
 </li>
 <li>
 Process and renew of permits and licenses including hotel trade license, liquor trading license, chamber of commerce certificates of registration, civil defence certificate for the hotel, etc.
 </li>
 <li>
 Process and renew the entertainers permits/N.O.C through Department of Tourism
 </li>
 <li>
 Registration process and renew for all hotel vehicles
 </li>
 <li>
 Obtain permits for special promotions such as raffles, publishing or advertisement displays as required
 </li>
 <li>
 Be up to date with regard to any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures and keep the Human Resources Department advised of such changes
 </li>
 <li>
 Submit relevant documents periodically to the immigration / labour office with regard to cancelled / absconding employees and delete from the hotel&rsquo;s sponsorship list
 </li>
 <li>
 Complete departure and exit formalities for employees after cancellation of visas
 </li>
 <li>
 Obtain quarterly sponsorship reports from the immigration / labour office and tally sponsorship and re-submit to immigration / labour office with relevant support documents
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a diploma or degree in a related discipline with experiences in the same role. You must be fluent in written and spoken Arabic and English and a computer literate.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be result oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with officials effectively. You portray a fair leadership style and be easily approachable for all employees, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Government Relations Officer - Emirati Talent

IHG Hotels & Resorts

<div>As a Lobby Host at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.

A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly do:
Guest Engagement &amp; Experience:
<ul><li>Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li>
<li>Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li>
<li>Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li>
<li>Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li>
<li>Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li>
</ul>Lobby Presence &amp; Ambience:
<ul><li>Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li>
<li>Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li>
<li>Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li>
</ul>Communication &amp; Coordination:
<ul><li>Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li>
<li>Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li>
<li>Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li>
</ul>Brand Ambassador:
<ul><li>Represent InterContinental values, culture, and standards through every interaction.</li>
<li>Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li>
<li>Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li>
<li>Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li>
</ul>
What we need from you:
Qualifications:
<ul><li>High school diploma or equivalent; hospitality or tourism diploma preferred.</li>
<li>Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li>
</ul>Experience:
<ul><li>1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li>
<li>Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li>
</ul>Skills &amp; Attributes:
<ul><li>Impeccable grooming and professional appearance.</li>
<li>Outstanding interpersonal and communication skills.</li>
<li>Friendly, approachable, and confident personality.</li>
<li>Ability to remain calm under pressure and resolve guest concerns tactfully.</li>
<li>Multitasking and time management in a fast-paced lobby environment.</li>
<li>Deep passion for service excellence and guest satisfaction.</li>
</ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Lobby Host - InterContinental Abu Dhabi

Hilton

<div>
 LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
 
 
 At LXR Hotels &amp; Resorts, first impressions are everything. As a Front Office Receptionist, you will be the face of the hotel, creating a warm welcome, delivering personalized service, and ensuring that every guest experience begins and ends with timeless luxury.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Receptionist, you will:
 
 
 <ul>
 <li>
 Welcome guests with professionalism, warmth, and genuine hospitality.
 </li>
 <li>
 Handle check-in and check-out processes smoothly, ensuring accuracy and efficiency.
 </li>
 <li>
 Manage room allocations, reservations, and upgrades in line with guest preferences and hotel availability.
 </li>
 <li>
 Respond promptly to guest inquiries, requests, and complaints, ensuring every interaction exceeds expectations.
 </li>
 <li>
 Process payments, verify billing, and maintain accurate records in line with Hilton policies.
 </li>
 <li>
 Maintain strong knowledge of hotel services, facilities, and local attractions to provide tailored recommendations.
 </li>
 <li>
 Work closely with Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
 </li>
 <li>
 Uphold grooming, appearance, and service standards reflective of a luxury environment.
 </li>
 <li>
 Perform additional tasks as required to support the success of the Front Office team.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 The ideal candidate will have:
 
 
 <ul>
 <li>
 Previous experience in a Front Office or guest-facing role, preferably within luxury hospitality.
 </li>
 <li>
 Strong communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
 </li>
 <li>
 A professional appearance and confident, engaging manner.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Ability to remain calm and composed in high-pressure situations.
 </li>
 <li>
 A genuine passion for creating memorable guest experiences.
 
 
 
 </li>
 </ul>
 
 Why join LXR?
 
 
 
 At
 
 
 LXR Eastern Mangroves Abu Dhabi
 
 
 , you will be part of a world where elegance meets authenticity. Hilton provides world-class training, career growth opportunities, and the chance to contribute to a brand that defines bespoke luxury.
 
 
 
 Work Locations
 
 
 
 LXR Eastern Mangroves Abu Dhabi
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 LXR by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Receptionist - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Marriott International

<div>Additional Information 
Job Number25155886 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Villa Signature Service Supervisor

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Greeting: Welcome guests warmly upon arrival and departure.<ul><li>Assistance: Help with luggage, open doors, and provide directions.</li><li>Coordination: Liaise with bell staff and valet services.</li><li>Presentation: Maintain cleanliness of entrance area.</li><li>Security: Monitor entrance and report any unusual activity..</li></ul> 
Qualifications 
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li>High School diploma or equivalent.</li><li>Previous experience in customer service or hospitality.</li><li>Friendly demeanor and professional appearance.</li><li>Strong communication and interpersonal skills.</li><li>Physical ability to stand for extended periods and assist with luggage..</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Door Attendant

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
 
 
 As a Human Resources Clerk you are responsible for processing and carrying out all tasks related to the preparation of all forms, letters and applications for various transactions. Within your role you are monitoring all visas and work permits, passport expiry, renewal of registration licenses and permits and will include key responsibilities such as-
 
 
 <ul>
 <li>
 Work closely with the Government Relations Officer / Government Relations Coordinator in preparing and typing out the required forms for the processing of applications for all kind of visas, permits, registrations and renewals
 </li>
 <li>
 Monitor expiry dates of employee documents and ensure their renewals are processed on time
 </li>
 <li>
 Issue and control of employee lockers and maintain records in order to produce summary on monthly basis
 </li>
 <li>
 Issue of document copies as and when required by employees
 </li>
 <li>
 Feed employees data and scan the relevant documents into CID system, update and send data to CID system on a regular basis
 </li>
 <li>
 Establish and maintain various filing / records / database of business contacts, trace pending items, personal employee files and follow up as appropriate
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree in a related discipline with preferable previous experiences within the same field. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be helpful, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with employees effectively. You portray a fair, friendly style and be easily approachable for employees on all levels, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Human Resources Clerk - Emirati Talent

Explore 317+ Guest relations officer in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.