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customer service representative Jobs in Abu Dhabi

customer service representative

guest relations officer

Etihad

<div>
 <strong>
  Synopsis
  <br/>
  <br/>
 </strong>
 To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad&rsquo;s brand.
 <br/>
 <br/>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise, error free writing, free of punctuation or grammatical errors
  </li>
  <li>
   Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation
  </li>
  <li>
   Engage with stakeholders and fully investigate the root cause of the complaint
  </li>
  <li>
   Adhere to company regulatory requirements such as data protection, data privacy etc
  </li>
  <li>
   Ensure careful use of allocated budget used for service recovery
  </li>
  <li>
   Use sound judgement when making decisions in complex queries, cases, compensation or conflict resolution
  </li>
  <li>
   Sufficiently understands EY policies and processes to work efficiently and effectively
  </li>
  <li>
   Clearly understands the implications of situations and uses sound judgement when making decisions for complex queries, cases, compensation or conflict resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma preferred
  </li>
  <li>
   Minimum of 3 years customer service experience, preferably within contact centre in the airline industry
  </li>
  <li>
   Excellent communication skills (oral, written) in English
  </li>
  <li>
   Fluency in either French, German, Italian, Spanish or Mandarin (oral, written) required
  </li>
  <li>
   Pro-active, attentive to details and customer-centric
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Etihad Airways
  <br/>
  <br/>
 </strong>
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 <br/>
 <br/>
 To learn more, visit etihad.com
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>


Guest Relations Officer

Miral Experiences

<div>
 <p>
  Join our team in Yas Waterworld Abu Dhabi!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  This is a guest facing role which ensures smooth and efficient delivery of the experience for all guests who visit Yas Waterworld. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending on-going training and maintaining essential swimming, lifeguarding, and basic life support skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Scope:
  </strong>
 </p>
 <ul>
  <li>
   Manages a team of front-line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
  </li>
  <li>
   Schedule, break and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues&rsquo; well-being
  </li>
  <li>
   Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
  </li>
  <li>
   Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
  </li>
  <li>
   Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
  </li>
  <li>
   Assign and delegate tasks as required and follow-up
  </li>
  <li>
   Ensure that all safety rules and procedures are being adhered to at all times
  </li>
  <li>
   Ensure that policies, procedures and performance standards that are in place in the department are being adhered to
  </li>
  <li>
   Ensure a clean and safe operating environment and raise any defects to their managers attention
  </li>
  <li>
   Conduct communication briefings as required
  </li>
  <li>
   Ensure all departmental checklists (i.e. opening and closing checklists) are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
  </li>
  <li>
   Deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
  </li>
  <li>
   Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
  </li>
  <li>
   Manage daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision
  </li>
  <li>
   Work at heights, in water, and in extreme temperatures, outside, year-round
  </li>
  <li>
   Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed
  </li>
  <li>
   Serve as a first responder in the emergency action plan
  </li>
  <li>
   Conduct safety audits daily and record results as directed
  </li>
  <li>
   Ride all rides, slides and attractions as required for operational purposes
  </li>
  <li>
   Ensure Guest, Colleagues and contractor safety at all times
  </li>
  <li>
   Follow all manufacturer guidelines and SOPs regarding ride dispatch and Guest safety
  </li>
  <li>
   Work nights, evenings, and/or holidays
  </li>
  <li>
   Smile and be friendly
  </li>
  <li>
   Address large groups of people
  </li>
  <li>
   Any other related duties as assigned by the department
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Essential:
  </strong>
 </p>
 <ul>
  <li>
   20/25 vision, corrected or uncorrected
  </li>
  <li>
   Previous Guest Service experience
  </li>
  <li>
   Swim 200 meters, non-stop, using front crawl or breaststroke
  </li>
  <li>
   Retrieve a 10-pound brick from the deepest water in Yas Waterworld (5 meters)
  </li>
  <li>
   Tread water for 2 minutes without using arms
  </li>
  <li>
   Maintain test-ready lifeguard skills in accordance with the International Lifeguard Training Program.
  </li>
  <li>
   Basic written and spoken English proficiency
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Desirables:
  </strong>
 </p>
 <ul>
  <li>
   International Lifeguard Training Program or similar program experience
  </li>
  <li>
   Swimming experience
  </li>
  <li>
   UAE Driver&rsquo;s License/Buggy License
  </li>
  <li>
   SCUBA certification
  </li>
  <li>
   Group Training Techniques and/or Task Training Techniques certification
  </li>
  <li>
   Previous lifeguard experience
  </li>
  <li>
   Previous waterpark or theme park experience
  </li>
  <li>
   Intermediate or excellent spoken and written English skills
  </li>
  <li>
   Basic or advanced spoken Arabic skills
  </li>
  <li>
   Microsoft Office including Word, Excel, Outlook and PowerPoint proficiency
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Don't hesitate to apply!
 </p>
</div>


Operations Team Leader

Accor

<div><div>Company Description</div><p><b><br>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com</p><p>
Do what you love, care for the world, dare to challenge the status quo!</p><p>
#BELIMITLESS</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
What&rsquo;s in it for you</b><b>:</b></p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div><br>
Job Description</div><br>
<ul><li><ul><li>
</li></ul></li></ul><ul><li>
Maintain complete knowledge of:</li><li><ul><li>Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code</li><li>Restaurant reservation procedures</li><li>Daily house count, arrivals, departures, VIP&rsquo;s</li><li>Scheduled in-house group activities, locations and times</li><li>All department policies / service procedures</li></ul></li><li>
Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>
Communicate reservation /cancellation changes to management as they arise throughout the shift.</li><li>
Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>
Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>
Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li><li>
Maintain positive guest relations at all times.</li><li>
Be familiar with hotel services / activities to respond to guest inquiries accurately.</li><li>
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.</li><li>
Monitor guests&rsquo; reactions and confer frequently with management to ensure guest satisfaction.</li><li>
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.</li><li>
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.</li><li>
Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.</li><li>
Promote a cooperative working climate, maximizing productivity and quality.</li><li>
Do table visits systematically at each meal period to ensure guest satisfaction.</li><li>
To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Diploma or degree in vocational hospitality</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Strong interpersonal and problem solving abilities</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively and collaboratively as part of a team</li><li>
1 year or more experience in a 5 star hotel</li><li>
Confidently can communicate in English and Russian. Additional language is a plus</li></ul><div><br>
Additional Information</div><p><b><br>
Your team and working environment</b><b>:</b></p><ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul><p>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</p></div>

Villa Hostess (Russian Speaker)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National Only

VENDOM COMPANY

<ul><li>To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive Hotel manner.</li><li>To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other hotel properties.</li><li>To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of hotel at all times.</li><li>Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their hotel experience.</li><li>To develop a close and harmonious working relationship with all hotel departments.</li><li>To attend hotel events, daily shift briefings and training to improve professional skills.</li></ul><p><b>Profil recherch&eacute;</b></p><ul><li>Excellent command in English</li><li>Speaking second international language is an advantage(eg. German, French Etc.)</li><li>Similar experience in Front Office</li><li>Multi tasking ability's</li><li>Outgoing personality, digitally savvy, training skills will be added advantage</li><li>High School diploma</li><li>Previous experience in same position for at least 1 year.</li><li>Luxury hotel experience is a must</li><li>Passion for excellent service</li><li>Excellent team player and great communication skills</li></ul><p>For all applications, please forward your updated CV</p><p>Finally, JOIN US on www.vendomtalents.com to discover all our daily updates in the luxury hospitality sector across France, Benelux, Spain, Portugal, North Africa, the United Kingdom, the Indian Ocean, and soon the Middle East.</p><p>Job Type: Contract</p>

Lobby Ambassador (Female)

<ul><li>To ensure continual source of information, help and assistance to all guests.</li><li>Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.</li><li>Maintains and protects the privacy and security of in-house guests.</li><li>Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.</li><li>Ensures smooth operations at all times.</li><li>Co-ordinates all operations in order to exceed guest expectations.</li><li>Takes full responsibility for all operating equipment and working tools.</li><li>Up sells all Rooms and other services in the hotel.</li><li>Handles guest feedback efficiently.</li><li>Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.</li><li>Liaises closely with Guest experience Food &amp; Beverage, Housekeeping, Activities, and Spa departments</li><li>Requires driving hotel buggies and pass the buggy driving test.</li><li>Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.</li><li>Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.</li><li>Ensures the palace host pantries are maintained and operationally prepared at all times.</li><li>Updates and maintain all guest history files.</li><li>Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.</li><li>Takes corrective actions when required to improve safety of all work areas.</li><li>Maintains a high level of communication and feedback within the department.</li><li>Is continually proactive within all areas of operation.</li><li>Identifies and anticipates guests&rsquo; needs and requirements.</li><li>Adheres to all policies and procedures as stated in the Palace host Services SOP manual.</li><li>Reports on duty punctually and in accordance with the department duty roster.</li><li>Adheres at all times to the departmental grooming and uniform standards.</li><li>Adheres to all hotel and company policies and procedures.</li><li>Adheres to all hotel health and safety policies.</li><li>Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.</li><li>Has full understanding and is knowledgeable of all in-room services, amenities and functions.</li><li>Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).</li><li>Ensures a full and complete shift hand over.</li><li>Reports any maintenance faults according to stated procedures.</li><li>Immediately actions all special guest requirements and requests.</li><li>Conducts daily standard and quality checks.</li><li>Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.</li><li>Performs other duties and responsibilities as assigned by senior management.</li><li>Ensure all special requests are met, with particular reference to families visiting the resort with children.</li><li>Assist in assuring all standard service procedures are adhered to and carried out in detail.</li><li>Ensure all arrival villas are checked and ready prior to an arrival.</li><li>Ensure all amenities are in place as per remarks and profile of guest.</li><li>To offer chilled towels and serve welcome drinks to guests on arrival.</li><li>To complete a full villa orientation for the guest on arrival.</li><li>Offer unpacking service on arrival and packing service for departure guests.</li><li>Respond to guest requests e.g. urgent laundry / pressing requirements.</li><li>To serve villa guests their in- room dining requests.</li><li>To attend to guest complaints of villa facilities.</li><li>To offer shoe shine / laundry / pressing service.</li><li>To make restaurant recommendations and reservations.</li><li>To update guest profile on daily basis.</li><li>Constantly check the appearance, cleanliness of villas.</li><li>To carry out specific duties or tasks assigned within a specific time frame.</li><li>To be constantly on the alert for irregularities in the handling of amenities.</li><li>Use good judgement in determining usage of hotel amenities.</li><li>All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.</li><li>Must be familiar with all company policies and procedures relevant to their position.</li><li>Must be fully versed in safety and emergency procedures.</li><li>Maintaining the highest levels of hygiene and cleanliness at all times.</li></ul><p><b>Profil recherch&eacute;</b></p><ul><li>College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Luxury hotel experience is must</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li><li>Must be fluent in written and spoken in English / multilingual speaking is an advantage</li></ul><p>For all applications, please forward your updated CV</p><p>Finally, JOIN US on www.vendomtalents.com to discover all our daily updates in the luxury hospitality sector across France, Benelux, Spain, Portugal, North Africa, the United Kingdom, the Indian Ocean, and soon the Middle East.</p><p>Job Type: Contract</p>

Palace Host (F/M)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25146096<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
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Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
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Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
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In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

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