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relationship officer

guest relations officer

Park Hyatt

<div>
 <strong>
  Organization- Park Hyatt Abu Dhabi
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Telecommunications is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Passionate, action oriented and hardworking personalities with a minimum 1 year work experience in hotel operations.
 <br/>
 <br/>
 The ideal candidate should have a customer-focused mindset, alongside fluent communication skills in English, as well as already located within the United Arab Emirates.
</div>


Guest Service Officer - Telecommunications

IHG Hotels & Resorts

<div><p>As a <b>Lobby Hostess </b>at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of <b>True Hospitality</b> at all times.</p><p>
A little taste of your day-to-day:</p><p>
Every day is different, but you&rsquo;ll mostly do:</p><p>
Guest Engagement &amp; Experience:</p><ul><li>
Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li><li>
Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li><li>
Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li><li>
Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li><li>
Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li></ul><p>
Lobby Presence &amp; Ambience:</p><ul><li>
Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li><li>
Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li><li>
Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li></ul><p>
Communication &amp; Coordination:</p><ul><li>
Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li><li>
Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li><li>
Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li></ul><p>
Brand Ambassador:</p><ul><li>
Represent InterContinental values, culture, and standards through every interaction.</li><li>
Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li><li>
Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li><li>
Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li></ul><p><b>
What we need from you:</b></p><p>
Qualifications:</p><ul><li>
High school diploma or equivalent; hospitality or tourism diploma preferred.</li><li>
Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li></ul><p>
Experience:</p><ul><li>
1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li><li>
Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li></ul><p>
Skills &amp; Attributes:</p><ul><li>
Impeccable grooming and professional appearance.</li><li>
Outstanding interpersonal and communication skills.</li><li>
Friendly, approachable, and confident personality.</li><li>
Ability to remain calm under pressure and resolve guest concerns tactfully.</li><li>
Multitasking and time management in a fast-paced lobby environment.</li><li>
Deep passion for service excellence and guest satisfaction.</li></ul><p><b>
What you can expect from us:
</b></p><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Lobby Hostess - InterContinental Abu Dhabi

Accor

<div><b>Company Description</b><p><b><br>
Join us at Accor, where life pulses with passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality is a work of heart,</b>
<br>
<b>Join us and become a Heartist&reg;.</b></p><b><br>
Job Description</b><p><br>
First impressions are everything! As a Guest Service Agent , you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.</p><ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul><b><br>
Qualifications</b><br>
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera or a related system.</li><li>
Fluency in English and Arabic Language any additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul><br>
<b>
Additional Information</b><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Guest Service Attendant

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26021724<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<ul><li>Assign room according to guest request and preferences whenever possible.</li>
<li>Pre-register designated guests and prepare key packets.</li>
<li>Organize and coordinate check-in/pre-registration procedures for arriving groups.</li>
<li>Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.</li>
<li>Confirm reservations and cancellations.</li>
<li>Review out-of-order rooms daily.</li>
<li>Ensure rates match market codes and document exceptions.</li>
<li>Verify and adjust billing for guests.</li>
<li>File guest paperwork or documentation.</li>
<li>Set up/process all guest check-ins/check-outs and activate room keys.</li>
<li>Secure valid payment and identify any over-commitments.</li>
<li>Perform duplicate reservation checks ; block rooms and run daily reports.</li>
<li>Follow up with guests to ensure their requests or problems have been met to their satisfaction.</li>
<li>Receive, record, and relay messages accurately, completely, and legibly.</li>
<li>Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</li>
<li>Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.</li>
<li>Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.</li>
<li>Coordinate tasks and work with other departments and serve as a departmental role model.</li>
<li>Develop and maintain positive working relationships with others; support team to reach common goals.</li>
<li>Comply with quality assurance standards.</li>
<li>Stand, sit, or walk for an extended period of time.</li>
<li>Enter and locate information using computers and/or POS systems.</li>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
</ul><div><p>SCOPE/BUSINESS CONTEXT</p>
</div><ul><li>A Full Time position based at the Marriott Hotel &amp; Marriott Executive Apartment Downtown Abu Dhabi.</li>
</ul><div><p>CANDIDATE PROFILE</p>
</div><p>Experience</p>
<ul><li>4 years&rsquo; experience in the guest services, front desk, housekeeping, or related professional area.</li>
<li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major</li>
</ul><p>Skills and Knowledge</p>
<ul><li>Strong Communication skills (verbal, listening, writing), An effective Team Player in a team based environment</li>
<li>Effective time management skills, Innovative</li>
<li>Pro-active and reliable, Able to work alone and within a team, Strong Presentation skills</li>
</ul><p>Education or Certification</p>
<ul><li>Excellent level of English is essential</li>
<li>High school diploma or GED</li>
<li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major</li>
</ul><p>Key Performance Areas</p>
<ul><li>Customer Service &ndash; Internal and External</li>
<li>Business Management</li>
<li>Performance Management</li>
<li>Personal Effectiveness</li>
</ul><div><p>SPECIFIC DUTIES</p>
</div><p>The following are specific responsibilities and contributions critical to the successful performance of the position:</p>
<p>Safety and Security</p>
<ul><li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li>
<li>Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).</li>
<li>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.</li>
<li>Maintain awareness of undesirable persons on property premises.</li>
<li>Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li>
<li>Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.</li>
</ul><p>Policies and Procedures</p>
<ul><li>Protect the privacy and security of guests and coworkers.</li>
<li>Maintain confidentiality of proprietary materials and information.</li>
<li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li>
<li>Follow company and department policies and procedures.</li>
<li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
</ul><p>Guest Relations</p>
<ul><li>Thank guests with genuine appreciation and provide a fond farewell.</li>
<li>Address guests' service needs in a professional, positive, and timely manner.</li>
<li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
<li>Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</li>
<li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li>
<li>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li>
<li>Assist other employees to ensure proper coverage and prompt guest service.</li>
<li>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).</li>
</ul><p>Communication</p>
<ul><li>Speak to guests and co-workers using clear, appropriate and professional language.</li>
<li>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li>
<li>Talk with and listen to other employees to effectively exchange information.</li>
<li>Provide assistance to coworkers, ensuring they understand their tasks.</li>
<li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li>
<li>Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li>
</ul><p>Assists Management</p>
<ul><li>Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.</li>
<li>Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.</li>
<li>Coordinate tasks and work with other departments to ensure that the department runs efficiently.</li>
<li>Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.</li>
<li>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).</li>
<li>Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.</li>
</ul><p>Working with Others</p>
<ul><li>Support all co-workers and treat them with dignity and respect.</li>
<li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li>
<li>Develop and maintain positive and productive working relationships with other employees and departments.</li>
<li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li>
</ul><p>Quality Assurance/Quality Improvement</p>
<ul><li>Comply with quality assurance expectations and standards.</li>
</ul><p>Physical Tasks</p>
<ul><li>Stand, sit, or walk for an extended period of time or for an entire work shift.</li>
<li>Enter and locate work-related information using computers and/or point of sale systems.</li>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</li>
</ul><div><p>OTHER</p>
</div><ul><li>Performs other duties as assigned by the leader to meet business needs.</li>
<li>Carries responsibility for ensuring that all cash and key security procedures are adhered at all times as per the hotel policy</li>
<li>Performs other related tasks as assigned by management.</li>
<li>Complies with Marriott International Hotels Limited, Continental Office local policies and procedures and with hotel job aids</li>
<li>Working hours as required to do your job but normally not less than 48 hours per week</li>
</ul></div><p></p><p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Rooms Controller

<div><b>Additional Information</b><br>
<b>Job Number</b>26015643<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<ul><li><b>To be an ambassador of the Front Office and the hotel, in and outside the work place.</b></li></ul>
<ul><li><b>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</b></li></ul>
<ul><li><b>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</b></li></ul>
<ul><li><b>To personally greet and escort the guests rather than pointing out directions.</b></li></ul>
<ul><li><b>To ensure that the privacy of the guests and the confidentiality of the information is respected.</b></li></ul>
<ul><li><b>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</b></li></ul>
<ul><li><b>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</b></li></ul>
<ul><li><b>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</b></li></ul>
<ul><li><b>To ensure a proper use of the telephone etiquette as per St. Regis standards.</b></li></ul>
<ul><li><b>To always keep the working area clean and well maintained.</b></li></ul>
<ul><li><b>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</b></li></ul>
<ul><li><b>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</b></li></ul>
<ul><li><b>To share daily activity highlights with the manager including internal and external guest opportunities.</b></li></ul>
<ul><li><b>To be aware of and to report all guest comments or complaints.</b></li></ul>
<ul><li><b>To be aware of all VIPs visiting or staying in the hotel.</b></li></ul>
<ul><li><b>To maintain an accurate guest profile.</b></li></ul>
<ul><li><b>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</b></li></ul>
<ul><li><b>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</b></li></ul>
<ul><li><b>To properly follow all CID and local government requirements concerning hotel guests and files.</b></li></ul><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: Bachelor degree required.</p>
<p>Related Work Experience: At least 1 year of experience within the hospitality industry.</p><p><br>
</p><p>#LI-MA1</p><br>
<p></p>
</div><p></p><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - GSA

ESTIDAMA UAE

<div>
 <p>
  🚀 We&rsquo;re Hiring &ndash; Human Capital Team Expansion
 </p>
 <p>
  📍 Abu Dhabi, UAE
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are growing our Human Capital function and looking for experienced HR professionals across multiple specializations. If you&rsquo;re passionate about building strong people practices in a dynamic organization, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Performance Officer
  </li>
 </ul>
 <p>
  <strong>
   Key Focus:
  </strong>
  Performance Management &amp; KPIs
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Learning &amp; Development Officer
  </li>
 </ul>
 <p>
  <strong>
   Key Focus:
  </strong>
  Talent Development &amp; Training
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Payroll Officer
  </li>
 </ul>
 <p>
  <strong>
   Key Focus:
  </strong>
  Payroll &amp; Compliance
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Employee Relations Officer
  </li>
 </ul>
 <p>
  <strong>
   Key Focus:
  </strong>
  Employee Experience &amp; Compliance
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Human Capital Manager
  </li>
 </ul>
 <p>
  <strong>
   Key Focus:
  </strong>
  Strategic HR Leadership
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   And more...
  </strong>
 </p>
 <p>
 </p>
</div>


Human Resources Specialist

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES</p>
<ul><li>Demonstrates Dusit F&amp;B standards in all interactions.</li><li>Ensures that the standards of Dusit Hotels &amp; Resorts are maintained and highly implemented.</li><li>Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.</li><li>To promote good relationship to the guests and colleagues.</li><li>Control and analyzes the level on:</li></ul>
o Quality of Service<br>
o Guest Satisfaction<br>
o Employees Satisfaction<br>
o Operating Equipment<br>
o Grooming Standards<br>
<ul><li>Updating all colleague logs/ files.</li><li>Participate in service as necessary in accordance with the restaurant needs.</li><li>Ensure hotel grooming and personal appearance standards are met.</li><li>Control stocks for daily use in the restaurant to ensure restaurant&rsquo;s service requirements are met.</li><li>Control breakage, waste and spoilage.</li><li>Ensures Safe and Healthy work environment for all the guests and the colleagues.</li><li>Conduct all administrative work required.</li><li>Maintaining the restaurant&rsquo;s cleanliness as well as ensuring all maintenance needs are looked after.</li><li>Checks expiry dates and non-dated products on a daily basis.</li><li>Schedules Guest Reservations and arranges for private function or special party.</li><li>Checks opening and closing duties assigned to all colleagues.</li><li>Maintains log book on day to day bases.</li><li>Conduct shift briefing.</li><li>Performs job related duties and special project assigned.</li><li>Ensures that the restaurant maintains the high quality service standards are implemented.</li><li>Performs daily checks on staffing level, quality control, maintenance, cleanliness.</li><li>Establishes guest data.</li><li>Ensures that the unique services of the restaurant are well maintained, e.g. by doing table checks.</li><li>Updates the Communication Board.</li><li>Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.</li><li>Make sure that all open food and beverage items are dated and covered.</li><li>Follows Hotel&rsquo;s telephone etiquette standards.</li><li>Follows Occupational Health &amp; Safety regulations.</li><li>Reports suspicious people, parcels, and behaviors to Security.</li><li>Ensures adherence to Dusit&rsquo;s Code of Ethics.</li></ul>
OTHERS
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENTS
</p><ul><li>Minimum education of Bachelor degree in Hotel Management or relevant degree.</li><li>Minimum of 3 years in F&amp;B experience.</li><li>Good knowledge in the restaurant operation and high end service levels.</li><li>Have good English communication skills both in written and spoken.</li><li>Computer literate.</li><li>Pleasant personality with good communication and interpersonal skills.</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Food and Beverage
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>3 Year
</div></div></div><div><div><div>Qualification</div>
<div>Bachelor Degree
</div></div></div><div><div><div>Career Level</div>
<div>Officer</div></div></div></ul></div></div></div></div></div></div>

Restaurant Supervisor

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