front desk receptionist Jobs in Abu Dhabi

front desk receptionist

customer service officer Jobs in Abu Dhabi

customer service officer

guest service agent

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

hr executive

guest relations officer

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To ensure continual source of information, help and assistance to all guests.
 </li>
 <li>
 Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
 </li>
 <li>
 Maintains and protects the privacy and security of in-house guests.
 </li>
 <li>
 Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
 </li>
 <li>
 Ensures smooth operations at all times.
 </li>
 <li>
 Co-ordinates all operations in order to exceed guest expectations.
 </li>
 <li>
 Takes full responsibility for all operating equipment and working tools.
 </li>
 <li>
 Up sells all Rooms and other services in the hotel.
 </li>
 <li>
 Handles guest feedback efficiently.
 </li>
 <li>
 Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
 </li>
 <li>
 Liaises closely with Guest experience Food &amp; Beverage, Housekeeping, Activities, and Spa departments
 </li>
 <li>
 Requires driving hotel buggies and pass the buggy driving test.
 </li>
 <li>
 Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
 </li>
 <li>
 Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
 </li>
 <li>
 Ensures the palace host pantries are maintained and operationally prepared at all times.
 </li>
 <li>
 Updates and maintain all guest history files.
 </li>
 <li>
 Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
 </li>
 <li>
 Takes corrective actions when required to improve safety of all work areas.
 </li>
 <li>
 Maintains a high level of communication and feedback within the department.
 </li>
 <li>
 Is continually proactive within all areas of operation.
 </li>
 <li>
 Identifies and anticipates guests&rsquo; needs and requirements.
 </li>
 <li>
 Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
 </li>
 <li>
 Reports on duty punctually and in accordance with the department duty roster.
 </li>
 <li>
 Adheres at all times to the departmental grooming and uniform standards.
 </li>
 <li>
 Adheres to all hotel and company policies and procedures.
 </li>
 <li>
 Adheres to all hotel health and safety policies.
 </li>
 <li>
 Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
 </li>
 <li>
 Has full understanding and is knowledgeable of all in-room services, amenities and functions.
 </li>
 <li>
 Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
 </li>
 <li>
 Ensures a full and complete shift hand over.
 </li>
 <li>
 Reports any maintenance faults according to stated procedures.
 </li>
 <li>
 Immediately actions all special guest requirements and requests.
 </li>
 <li>
 Conducts daily standard and quality checks.
 </li>
 <li>
 Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
 </li>
 <li>
 Performs other duties and responsibilities as assigned by senior management.
 </li>
 <li>
 Ensure all special requests are met, with particular reference to families visiting the resort with children.
 </li>
 <li>
 Assist in assuring all standard service procedures are adhered to and carried out in detail.
 </li>
 <li>
 Ensure all arrival villas are checked and ready prior to an arrival.
 </li>
 <li>
 Ensure all amenities are in place as per remarks and profile of guest.
 </li>
 <li>
 To offer chilled towels and serve welcome drinks to guests on arrival.
 </li>
 <li>
 To complete a full villa orientation for the guest on arrival.
 </li>
 <li>
 Offer unpacking service on arrival and packing service for departure guests.
 </li>
 <li>
 Respond to guest requests e.g. urgent laundry / pressing requirements.
 </li>
 <li>
 To serve villa guests their in- room dining requests.
 </li>
 <li>
 To attend to guest complaints of villa facilities.
 </li>
 <li>
 To offer shoe shine / laundry / pressing service.
 </li>
 <li>
 To make restaurant recommendations and reservations.
 </li>
 <li>
 To update guest profile on daily basis.
 </li>
 <li>
 Constantly check the appearance, cleanliness of villas.
 </li>
 <li>
 To carry out specific duties or tasks assigned within a specific time frame.
 </li>
 <li>
 To be constantly on the alert for irregularities in the handling of amenities.
 </li>
 <li>
 Use good judgement in determining usage of hotel amenities.
 </li>
 <li>
 All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
 </li>
 <li>
 Must be familiar with all company policies and procedures relevant to their position.
 </li>
 <li>
 Must be fully versed in safety and emergency procedures.
 </li>
 <li>
 Maintaining the highest levels of hygiene and cleanliness at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Luxury hotel experience is must
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Must be fluent in written and spoken in English / multilingual speaking is an advantage
 
 
 </li>
 </ul>
 Additional Information
 
 
 Relocate to remote area
</div>

Palace Host

Farah Experiences

<div><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li>Fondly bid farewell to all guests exiting the park
</li></ul>Essential:
<ul><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li><li>High levels of respect and integrity
</li></ul>Desirable:
<ul><li>Theme park/water park experience
</li><li>Higher secondary or equivalent</li></ul></div>

Guest Services Associate

Hilton

<div>
 LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
 
 
 At LXR Hotels &amp; Resorts, first impressions are everything. As a Front Office Receptionist, you will be the face of the hotel, creating a warm welcome, delivering personalized service, and ensuring that every guest experience begins and ends with timeless luxury.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Receptionist, you will:
 
 
 <ul>
 <li>
 Welcome guests with professionalism, warmth, and genuine hospitality.
 </li>
 <li>
 Handle check-in and check-out processes smoothly, ensuring accuracy and efficiency.
 </li>
 <li>
 Manage room allocations, reservations, and upgrades in line with guest preferences and hotel availability.
 </li>
 <li>
 Respond promptly to guest inquiries, requests, and complaints, ensuring every interaction exceeds expectations.
 </li>
 <li>
 Process payments, verify billing, and maintain accurate records in line with Hilton policies.
 </li>
 <li>
 Maintain strong knowledge of hotel services, facilities, and local attractions to provide tailored recommendations.
 </li>
 <li>
 Work closely with Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
 </li>
 <li>
 Uphold grooming, appearance, and service standards reflective of a luxury environment.
 </li>
 <li>
 Perform additional tasks as required to support the success of the Front Office team.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 The ideal candidate will have:
 
 
 <ul>
 <li>
 Previous experience in a Front Office or guest-facing role, preferably within luxury hospitality.
 </li>
 <li>
 Strong communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
 </li>
 <li>
 A professional appearance and confident, engaging manner.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Ability to remain calm and composed in high-pressure situations.
 </li>
 <li>
 A genuine passion for creating memorable guest experiences.
 
 
 
 </li>
 </ul>
 
 Why join LXR?
 
 
 
 At
 
 
 LXR Eastern Mangroves Abu Dhabi
 
 
 , you will be part of a world where elegance meets authenticity. Hilton provides world-class training, career growth opportunities, and the chance to contribute to a brand that defines bespoke luxury.
 
 
 
 Work Locations
 
 
 
 LXR Eastern Mangroves Abu Dhabi
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 LXR by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Receptionist - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office<img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NbHi29IhPCHOghx6hRNo%2b8Ox" width="0" height="0" />

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Marriott International

<div>Additional Information 
Job Number25169688 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li></ul>
<ul><li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</li></ul>
<ul><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li></ul>
<ul><li>To personally greet and escort the guests rather than pointing out directions.</li></ul>
<ul><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li></ul>
<ul><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li></ul>
<ul><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li></ul>
<ul><li>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</li></ul>
<ul><li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li></ul>
<ul><li>To always keep the working area clean and well maintained.</li></ul>
<ul><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li></ul>
<ul><li>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li></ul>
<ul><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li></ul>
<ul><li>To be aware of and to report all guest comments or complaints.</li></ul>
<ul><li>To be aware of all VIPs visiting or staying in the hotel.</li></ul>
<ul><li>To maintain an accurate guest profile.</li></ul>
<ul><li>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</li></ul>
<ul><li>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li></ul>
<ul><li>To properly follow all CID and local government requirements concerning hotel guests and files.</li></ul> 
PREFERRED QUALIFICATIONS
Education: Bachelor degree required.
Related Work Experience: At least 1 year of experience within the hospitality industry. 
#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>Human Resources Officer
A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations. 
 
 
What will I be doing? 
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Support and advise Managers on proper policies and procedures</li>
<li>Manage succession planning with senior managers during the bi-annual appraisal process</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Ensure absence monitoring is in line with company guidelines</li>
<li>Maintain online personnel system, payroll system, and monthly reporting</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Assist in determining departmental training requirements</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Assist in the organisation of Team Member social events</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Promote and endorse staff benefits</li>
<li>Assist and resolve team member and management queries</li></ul>
What are we looking for? 
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in Human Resources Officer or equivalent role</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>CIPD qualified or working towards qualification, or equivalent</li>
<li>Knowledge of hospitality</li>
<li>Good knowledge of employment law and employee relations</li>
<li>IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Human Resources Officer

ISHTAR CHARTER

Female HR &amp; Public Relations OfficerLocation: Abu Dhabi, UAE Employment Type: Full-time Salary: AED 3,000 &ndash; 4,000 per month (based on experience)Key Responsibilities<ul><li>Manage the full recruitment cycle (posting, screening, interviewing, hiring).</li><li>Handle all government portals: MOHRE, E-Channel, and Daman.</li><li>Ensure compliance with UAE Labour Laws and HR regulations.</li><li>Maintain accurate HR and employee records.</li><li>Support employee relations and handle administrative coordination.</li><li>Communicate with government and external entities when required.</li></ul>Requirements<ul><li>Female candidate currently based in the UAE.</li><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>Prior HR experience within the UAE is mandatory.</li><li>Strong knowledge of MOHRE, E-Channel, and Daman systems.</li><li>Familiarity with UAE Labour Law and HR compliance procedures.</li><li>Excellent communication skills in Arabic and English.</li><li>Strong organizational and computer skills (MS Office, HR software).</li></ul>Job Type: Full-timePay: Up to AED4,000.00 per month

HR & Public Relations Officer

Explore 305+ Guest relations officer in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.