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front desk agent

guest relations officer

Accor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-oriented Assistant Manager, Guest Relations to join our team in Cairo, Egypt. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations department in delivering top-notch service.
 
 
 <ul>
 <li>
 Assist in managing daily operations of the Guest Relations department
 </li>
 <li>
 Oversee and coordinate guest services, including check-ins, check-outs, and special requests
 </li>
 <li>
 Train and mentor Guest Relations staff to maintain high service standards
 </li>
 <li>
 Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
 </li>
 <li>
 Collaborate with other departments to enhance overall guest satisfaction
 </li>
 <li>
 Implement and maintain guest feedback systems to continuously improve service quality
 </li>
 <li>
 Assist in developing and implementing guest relations policies and procedures
 </li>
 <li>
 Monitor and analyze guest satisfaction metrics, providing regular reports to management
 </li>
 <li>
 Ensure compliance with hotel standards and local regulations
 </li>
 <li>
 Participate in departmental meetings and contribute to strategic planning initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-4 years of experience in guest relations or a similar customer service role
 </li>
 <li>
 Previous experience in a supervisory or leadership position preferred
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Strong problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Proven customer service expertise with a focus on guest satisfaction
 </li>
 <li>
 Effective time management and organizational skills
 </li>
 <li>
 Proficiency in Microsoft Office suite and knowledge of hospitality management systems
 </li>
 <li>
 Understanding of hospitality industry standards and best practices
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays
 </li>
 <li>
 Fluency in English; knowledge of Arabic or other languages is a plus
 </li>
 <li>
 Adaptability to the dynamic hospitality environment in Cairo
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 
 Hotel Overview
 
 : Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 : Must be legally permitted to work in Egypt.
</div>

Assistant Manager, Guest Relations

SNAP14 Production

<div>
 SNAP14 is seeking a proactive and strategic Business Affairs Officer to oversee legal, compliance, corporate structuring, government affairs, and investor relations. This key role combines strategic thinking with practical execution, ensuring SNAP14's operations are fully compliant, strategically structured, and positioned for sustainable growth.
 
 
 The Business Affairs Officer acts as the primary liaison between SNAP14 and external legal, regulatory, and investment entities, manages internal risk frameworks, and supports business expansion strategies. This person will also provide insight and guidance on strategic partnerships, corporate planning initiatives, and investor-related activities, ensuring that SNAP14 maintains both its innovative edge and operational excellence.
 
 
 ---
 
 
 Key Responsibilities:
 
 
 
 Legal &amp; Compliance Oversight:
 
 
 
 Oversee internal and external legal matters, ensuring full compliance with relevant laws and regulations.
 
 
 Draft, review, and negotiate contracts, agreements, and legal documents.
 
 
 Coordinate effectively with external legal advisors and counsel as needed.
 
 
 Develop and manage SNAP14's compliance policies, ensuring continuous adherence and proactive risk mitigation.
 
 
 
 
 Corporate Structuring &amp; Governance:
 
 
 
 Advise and execute corporate structuring strategies aligned with company growth and international expansion.
 
 
 Ensure effective governance practices are established and maintained.
 
 
 Manage corporate documentation, filings, and regulatory requirements for domestic and international operations.
 
 
 
 
 Risk Management:
 
 
 
 Identify, analyze, and address operational, strategic, and legal risks.
 
 
 Develop and implement risk management strategies and frameworks to safeguard company assets and operations.
 
 
 Regularly update senior management on risk exposure and recommended mitigation plans.
 
 
 
 
 Government &amp; External Relations:
 
 
 
 Serve as the main liaison between SNAP14 and government entities, managing licensing, permitting, and regulatory relationships.
 
 
 Maintain positive and effective communication channels with regulatory bodies.
 
 
 Anticipate and navigate changes in government policies and regulations, advising leadership accordingly.
 
 
 
 
 Business Expansion &amp; Strategic Partnerships:
 
 
 
 Support strategic initiatives including new market entry, business expansion, and partnerships.
 
 
 Conduct due diligence and risk assessments for potential business opportunities and strategic alliances.
 
 
 Assist in negotiation and structuring of strategic partnerships and alliances.
 
 
 
 
 Investor Relations &amp; Company Valuation:
 
 
 
 Maintain awareness and basic understanding of company investments and investor management.
 
 
 Support interactions and communications with investors.
 
 
 Provide input on company valuation and investor reporting activities.
 
 
 Candidates who actively review this description and genuinely wish to pursue this opportunity are encouraged to reach out directly to our GM at +201024268800.
 
 
 ---
 
 
 Skills &amp; Competencies:
 
 
 Strong knowledge of corporate law, compliance, governance structures, and basic understanding of investments and investor relations.
 
 
 Strategic thinker with excellent analytical and problem-solving skills.
 
 
 Exceptional negotiation and relationship management capabilities.
 
 
 Strong organizational skills and meticulous attention to detail.
 
 
 Ability to manage and prioritize multiple tasks under tight deadlines.
 
 
 Excellent written and verbal communication skills in English and Arabic.
 
 
 ---
 
 
 Our Company Values:
 
 
 Dependability: We trust each other to deliver consistently high-quality work.
 
 
 Teamwork: Collaboration is at the heart of everything we achieve.
 
 
 Communication: Transparent, clear, and effective communication drives our success.
 
 
 Initiative: We proactively anticipate challenges and opportunities.
 
 
 Results Orientation: We focus relentlessly on achieving our objectives with precision and excellence.
 
 
 ---
 
 
 Why Join SNAP14?
 
 
 At SNAP14, you'll have the opportunity to make a significant impact by ensuring our operations and strategic initiatives are robust, compliant, and optimized for growth. If you're motivated by challenges, strategic thinking, and high-level business affairs management within an innovative, fast-paced environment, SNAP14 offers the ideal opportunity for you.
 
 
 
 Requirements
 
 
 Minimum 3-5 years of experience in legal affairs, corporate structuring, compliance, investor relations, or government relations.
 
 
 Proven experience in managing complex legal, regulatory, and investment issues.
 
 
 Prior experience in a fast-paced, creative, or media-related industry is highly advantageous.
 
 
 Familiarity with international business operations and regulations is preferred.
 
 
 
 Benefits
 
 
 Mobile phone lineADSL packageUnlimited Personal Time Off after 3 monthsAbility to request remote working days after 3 monthsAnnual employee profit shareHealth insuranceSocial Insurance
 
 
</div>

Legal, Business, Government Affairs Officer

Talent 360 ME

<div>
 
 Role Overview
 
 
 
 Seeking a diplomatic Public Affairs Officer to represent executives in high-level government and ministerial settings, manage protocols, and build government relationships.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Represent executives in official government/ministerial meetings.
 </li>
 <li>
 Manage senior calendars, schedules, and diplomatic protocols.
 </li>
 <li>
 Support business development in digital transformation/smart government.
 </li>
 <li>
 Act as the CEO&rsquo;s right hand in official engagements.
 </li>
 <li>
 Build and maintain strong government/stakeholder relations.
 </li>
 <li>
 Handle scheduling, logistics, and follow-ups for interactions.
 </li>
 <li>
 Pursue opportunities with ministries and stakeholders.
 </li>
 <li>
 Remain flexible for ad-hoc representation and frequent travel.
 
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Government protocol &amp; correspondence.
 </li>
 <li>
 Calendar management &amp; travel coordination.
 </li>
 <li>
 Public sector BD &amp; relationship building.
 </li>
 <li>
 Meeting representation &amp; minutes/reporting.
 </li>
 <li>
 Follow-up tracking &amp; task execution.
 </li>
 <li>
 High-level discretion &amp; diplomacy.
 </li>
 <li>
 English &amp; Arabic fluency.
 </li>
 <li>
 Poise, presence &amp; assertive communication.
 </li>
 <li>
 Flexibility in schedule &amp; travel.
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Location: Al Sheikh Zayed
 </li>
 <li>
 Flexible hours
 </li>
 <li>
 Frequent travel (Cairo &amp; beyond)
 </li>
 <li>
 Mostly field-based
 </li>
 </ul>
</div>

Public Affairs Officer.

Brassbell Hospitality Group (BHG)

<div>
 
 Company Description
 
 
 
 Brassbell Hospitality Group (BHG) is a multi-faceted hospitality company with four divisions: Brassbell Homes, Brassbell Hotels, Brassbell Technologies, and Brassbell Developments. We offer a variety of accommodations from modern service apartments to boutique hotels, and provide tech-driven property management solutions to enhance guest experiences. Supported by strong investment partners, we are expanding our footprint across Egypt and the MENA region, delivering exceptional quality and service in every project we undertake.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Chief Financial Officer (CFO) located in Cairo, Egypt. The CFO will be responsible for overseeing all financial operations of the company, including financial planning, financial reporting, and financial statements management. The CFO will develop financial strategies to achieve organizational goals, analyze financial data, and ensure compliance with financial regulations. Daily tasks will include budgeting, forecasting, and providing financial insights to support executive decision-making.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Financial Planning and Financial Strategy skills
 </li>
 <li>
 Expertise in Financial Statements and Financial Reporting
 </li>
 <li>
 Strong Analytical Skills and Finance knowledge
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Leadership and Team Management experience
 </li>
 <li>
 Bachelor's degree in Finance, Accounting, or related field; CPA or CFA certification is a plus
 </li>
 <li>
 Experience in the hospitality industry is a plus
 </li>
 <li>
 Proven ability to work effectively in a dynamic environment
 </li>
 </ul>
</div>

Chief Financial Officer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25167808
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Housekeeping Operations and Budgets
 
 
 
 <ul>
 <li>
 Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to verify adequate supplies.
 </li>
 <li>
 Supports and supervises an effective inspection program for all guestrooms and public space.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Verifies all employees have proper supplies, equipment and uniforms.
 </li>
 <li>
 Communicates areas that need attention to staff and follows up to verify understanding.
 </li>
 <li>
 Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
 </li>
 <li>
 Schedules employees to business demands and for tracks employee time and attendance.
 </li>
 <li>
 Verifies employees understand expectations and parameters.
 </li>
 <li>
 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
 </li>
 <li>
 Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Verifies employee recognition is taking place on all shifts.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Understands the brand's service culture.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Housekeeping Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157840
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Room Service Operations
 
 
 
 <ul>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently.
 </li>
 <li>
 Communicates areas in need of attention to staff and follows up to ensure follow through.
 </li>
 <li>
 Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 
 
 </li>
 </ul>
 
 Leading Room Service Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Ensures and maintains the productivity level of employees.
 </li>
 <li>
 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Supervises service behaviors of employees and provides feedback to individuals.
 
 
 </li>
 </ul>
 
 Room Service Financial and Budgeting Goals
 
 
 
 <ul>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels
 </li>
 <li>
 Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Participates in the employee performance appraisal process, providing feedback as needed.
 
 
 </li>
 </ul>
 
 Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.
 </li>
 <li>
 Trains staff and monitors adherence to all cash handling and credit policies and procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluates results to choose the best solution and solve problems.
 </li>
 <li>
 Recognizes good quality products and presentations.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Rooms Service Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25159234
 
 
 
 Job Category
 
 Engineering &amp; Facilities
 
 
 
 Location
 
 JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Property Operations and Engineering Budgets
 
 
 
 <ul>
 <li>
 Supervises Engineering in the absence of the Director of Engineering.
 </li>
 <li>
 Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
 </li>
 <li>
 Maintains and operates equipment at optimum effectiveness, efficiency and safety.
 </li>
 <li>
 Establishes and manages an effective rooms maintenance program.
 </li>
 <li>
 Ensures compliance with all Engineering departmental policies, standards and procedures.
 </li>
 <li>
 Manages department's controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Select and order or purchase new equipment, supplies, and furnishings.
 </li>
 <li>
 Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
 </li>
 <li>
 Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
 </li>
 <li>
 Supervises the day to day operations of Engineering.
 
 
 </li>
 </ul>
 
 Maintaining Property Standards
 
 
 
 <ul>
 <li>
 Maintains accurate logs and records as required.
 </li>
 <li>
 Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Handles guest problems and complaints effectively.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Helps establish priorities for total property maintenance needs.
 </li>
 <li>
 Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Provides feedback to employees based on observation of service behaviors.
 </li>
 <li>
 Supervises employee's ability to execute departmental and property emergency procedures.
 </li>
 <li>
 Reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Solicits employee feedback.
 </li>
 <li>
 Helps ensure regulatory compliance to facility regulations and safety standards.
 </li>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Chief Engineer

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