guest relations officer

Cala Restaurant

Job OverviewC&aacute;la is an upper-tier dining space built around experience, storytelling, and precision. We are looking for a Guest Relations Officer who understands that hospitality is not just service. it is anticipation, discretion, and emotional intelligence.This role is ideal for someone who can manage guests with calm confidence while maintaining a refined, quiet, and controlled floor presence.Key Responsibilities<ul><li>Welcome and host guests, ensuring a smooth and composed arrival experience</li><li>Manage reservations, table allocation, and guest flow efficiently</li><li>Build relationships with repeat and VIP guests, remembering preferences and occasions</li><li>Guide guests through the dining experience when needed (menu, concept, dishes)</li><li>Handle complaints professionally and ensure effective service recovery</li><li>Coordinate closely with floor staff and kitchen to maintain service timing</li><li>Maintain a calm, organized, and noise-controlled environment on the floor</li></ul>Application Question(s):<ul><li>Do you know regarding CRM use i.e SevenRooms</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Hospitality: 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Guest Relations Officer

Nisa Sultan- Turkish Cuisine

Restaurant Staff RequiredWe Are Hiring!We are looking for smart, well-groomed, and experienced restaurant staff for our fine dine restaurants.Positions Available:Restaurant Manager Shift Supervisor Order Taker Waiter GRO (Guest Relations Officer)Requirements:Smart, good-looking, and well-presented personality Fluent in spoken English Experience in fine dine service, order taking, and guest receiving Pleasant attitude with strong communication skillsMale &amp; Female candidates can applyRestaurant Manager &amp; Shift Supervisor: Minimum 1&ndash;4 years experienceOther positions: Relevant experience preferredJob Locations: Lahore Gulberg | Lakecity | DHA Raya | Dolmen mall(Candidates must be willing to work or shuffle between branches anywhere in Pakistan)Full-timeWork Location: In personHow to Apply: Serious candidates may send their resume via WhatsApp: +923326711233Job Type: Full-timeWork Location: In person

Restaurant Manager/ Shift Supervisor/ Order Taker/ Waiter/ GRO

Avari Boutique Gujranwala

Responsibilities: include but not limited to:<ul><li>Ensure full liaison with other members of the team.</li><li>Strong communication with other departments, especially Reservations and Concierge.</li><li>Strong relationship with guests and internal customers.</li><li>Ensure prompt, efficient and courteous reception of guests.</li><li>Record and administer arrival and departures with room allocations of the day.</li><li>Assist in training new staff members, coach them and monitor their performance</li><li>Ensure the desk is covered at all times, allocating meal breaks sensibly.</li><li>Full awareness of current daily status of hotel.</li><li>Ensure to attend pre shift briefing for smooth hand over to next shift.</li><li>Thoroughly conversant with all room types, d&eacute;cor and outlook.</li><li>Communication and recording of complaints.</li><li>Be aware of daily functions, events, VIP and group arrivals.</li><li>Ensure pre-room allocation in order to have room ready upon arrival as per expected arrival flight time.</li><li>To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.</li><li>To be fully aware of the Health and safety Policy.</li></ul>Qualification &amp; Requirements:<ul><li>Graduate degree holder preferred.</li><li>3 years' experience, 1 year in similar position.</li><li>Hospitality Industry and Hotel Management.</li><li>Inter-Personal skills</li><li>Good communication skills &amp; Good guest service skills.</li><li>Well groomed &amp; presentable</li></ul>Location: LahoreJob Type: Full-timeWork Location: In person

Guest Service Agent

Halan Microfinance Bank

<div>
 
 
 Position: Human Resources Officer- Employee Relations
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Officer &ndash; Employee Relations will be responsible for managing employee disciplinary processes, ensuring compliance with HR policies &amp; labor laws. The role involves handling misconduct cases, conducting preliminary investigations, maintaining documentation, and supporting fair and consistent disciplinary actions across the organization.
 
 
 
 
 
 
 Qualification &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in Employee Relations, HR Operations, or disciplinary case handling.
 </li>
 <li>
 Experience in banking or financial sector (preferably Microfinance Bank) will be an advantage.
 </li>
 <li>
 Knowledge of labor laws and disciplinary procedures.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage disciplinary cases including misconduct, policy violations, and employee grievances in line with HR policies.
 </li>
 <li>
 Issue warning letters, show-cause notices, and other disciplinary communications after necessary approvals.
 </li>
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 Conduct preliminary investigations, collect evidence, and prepare investigation reports.
 </li>
 <li>
 Ensure compliance with HR policies, labor laws, and SBP regulations.
 </li>
 <li>
 Maintain confidential documentation and case records; track and report employee relations cases.
 </li>
 <li>
 Support HR in resolving workplace grievances and conflicts while ensuring fair disciplinary practices.
 </li>
 <li>
 Coordinate with DAC Committee, Legal, and Audit teams when required and assist in hearings or inquiry proceedings.
 </li>
 </ul>
 
 
</div>

Human Resources Officer

Kickstart

<div>
 
 Kickstart is Pakistan&rsquo;s largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 16 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5400+ members using our spaces daily.
 
 
 
 
 
 We are looking for a
 
 Front Desk Officer
 
 to manage our location at
 
 Karachi
 
 . As a Front Desk Officer, you will be responsible for providing exceptional customer service, administrative support, managing our guest and valet services.
 
 
 
 
 
 
 Key Responsibility
 
 
 
 
 
 <ul>
 <li>
 Greeting visitors and clients in a professional and welcoming manner.
 </li>
 <li>
 Coordinating guest services to ensure a positive experience for visitors, including providing information about amenities and facilities.
 </li>
 <li>
 Answering and directing incoming calls to the appropriate department or individual.
 </li>
 <li>
 Managing the front desk area and ground floor, ensuring it is clean, organized, and presentable at all times.
 </li>
 <li>
 Handling incoming and outgoing mail, packages, and deliveries.
 </li>
 <li>
 Assisting with general administrative tasks, such as data entry, filing, and water management.
 </li>
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 Scheduling appointments, meetings, and conference room reservations as needed.
 </li>
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 Maintaining office supplies inventory and placing orders when necessary.
 </li>
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 Providing basic information to visitors regarding company services, policies, and procedures.
 </li>
 <li>
 Coordinating valet services for visitors, including managing valet staff schedules and ensuring smooth operation of valet parking.
 </li>
 <li>
 Assisting with special projects or tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Required background
 
 
 
 
 
 <ul>
 <li>
 Proven experience as a Front Desk Officer.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Experience in coordinating guest services or similar hospitality services is preferred.
 </li>
 <li>
 Experience in coordinating valet services or similar services is a plus.
 </li>
 </ul>
</div>

Front Desk Officer

Spell Engineering

Location: Murree rd, RawalpindiJob Type: Full-TimeDepartment: Human ResourcesJob SummaryWe are seeking a dedicated and organized HR Officer to manage daily human resources operations. The ideal candidate will be responsible for recruitment, employee relations, HR documentation, performance management, and ensuring company policies are followed. The HR Officer will play a key role in supporting staff and maintaining a productive workplace environment.Key Responsibilities<ul><li>Manage the recruitment and hiring process, including job postings, screening candidates, and scheduling interviews.</li><li>Maintain and update employee records, HR databases, and documentation.</li><li>Assist in onboarding and orientation of new employees.</li><li>Ensure compliance with company policies, labor laws, and HR procedures.</li><li>Handle employee relations issues and provide support to staff when required.</li><li>Manage attendance, leave records, and employee performance documentation.</li><li>Assist in training and development programs for employees.</li><li>Prepare HR reports and maintain HR documentation for management review.</li><li>Coordinate with management regarding performance evaluations and disciplinary actions.</li><li>Support payroll and benefits administration when required.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>2&ndash;4 years of experience in HR or a related role.</li><li>Strong knowledge of HR policies, recruitment processes, and labor regulations.</li><li>Excellent communication and interpersonal skills.</li><li>Good organizational and time-management abilities.</li><li>Proficiency in MS Office and HR software systems.</li></ul>Skills Required<ul><li>Recruitment &amp; Talent Acquisition</li><li>Employee Relations</li><li>HR Documentation &amp; Compliance</li><li>Conflict Resolution</li><li>Organizational Skills</li><li>Confidentiality and Professionalism</li></ul>Preferred Qualifications<ul><li>HR certification (SHRM, CIPD, or equivalent) is a plus.</li><li>Experience with HRIS or payroll systems.</li></ul>Job Type: Full-timeWork Location: In person

HR Officer

Cleo Rapid by UAE

Job Title: HR Officer (Female) Industry: Telecommunications Experience Required: 3+ Years Location: Karachi, Korangi Department: Human Resources Job Type: Full-time Joining Date: ImmediateJob Summary We are looking for a proactive and experienced HR Officer to support the human resources department in managing recruitment, employee relations, HR operations, and compliance. The ideal candidate should have at least 3 years of HR experience, preferably in the telecom industry, with strong organizational and communication skills.Key Responsibilities Manage the end-to-end recruitment process, including job postings, screening, interviews, and onboarding. Maintain and update employee records and HR databases. Assist in HR policies implementation and ensure compliance with labor laws and company policies. Handle employee relations, grievances, and disciplinary procedures. Coordinate employee onboarding and orientation programs. Support performance management processes and HR reporting. Manage attendance, leave records, and HR documentation. Assist in training and development programs for employees. Prepare HR reports and support management with HR-related data.Required Qualifications Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field. Minimum 3 years of HR experience, preferably in the telecom or technology sector. Good knowledge of HR practices, recruitment processes, and labor laws. Strong communication and interpersonal skills. Proficiency in MS Office and HR software/HRIS systems. Ability to handle confidential information professionally.Preferred Skills Experience in high-volume recruitment. Strong organizational and multitasking abilities. Problem-solving and conflict resolution skills.Market Competitive salary and benefits as per company policy.Share your CVS in PDF format only at hr@hellofaster.com along with proper subject line.Job Type: Full-timePay: Up to Rs35,000.00 per monthWork Location: In person

HR Officer (Female)

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