guest relations officer

Crescent Real Estate

&#10024; We Are Hiring! | Guest Relations Officer &#10024;We are looking for a well-educated, professional, and highly motivated female candidate with a strong background in hospitality management to join our growing team. You will be the first point of contact for our guests across Airbnb, Booking.com, and other platforms, ensuring smooth communication, prompt responses, and excellent service. You will also work closely with the team to manage check-ins, check-outs, and daily operations. Additionally, you will be responsible for bringing new properties onboard, helping us expand our portfolio by attracting owners to list their properties under Crescent Holiday Homes management.Key Responsibilities:<ul><li>Manage guest communications across Airbnb, Booking.com, and other booking platforms.</li><li>Set up, monitor, and adjust pricing strategies for maximum occupancy and revenue.</li><li>Coordinate with operations teams for smooth check-ins and check-outs.</li><li>Maintain high guest satisfaction through prompt, professional, and friendly communication.</li><li>Source and onboard new holiday homes by attracting property owners.</li><li>Ensure all listings are updated and presented attractively across platforms.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; experience in hospitality, short-term rental management, or customer service.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle guests&rsquo; queries quickly, professionally, and empathetically.</li><li>Knowledge of Airbnb, Booking.com, and holiday home management platforms.</li><li>Ability to multitask, prioritize, and work independently.</li><li>A positive, energetic, and self-driven attitude.</li><li>Must have UAE driving license and a car</li></ul>What We Offer:<ul><li>Career growth opportunities within the holiday homes sector</li><li>A dynamic and supportive work environment</li><li>Exposure to Dubai&rsquo;s thriving real estate and tourism industries</li></ul>Interested candidates are encouraged to send their CV and a brief cover letter to contact@crescentholidayhomes.com with the subject line: &quot;Guest Relations &amp; Holiday Homes Executive Application&quot;.Apply Now and Grow with Crescent Holiday Homes!Job Types: Full-time, PermanentPay: AED3,000.00 per monthApplication Question(s):<ul><li>Do you have your own car?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospitality or Similar: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving license (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Guest Relations Officer

Amanah Mall

Key Responsibilities:<ul><li>Welcome guests upon arrival and assist with check-in/check-out processes.</li><li>Maintain positive guest relations by addressing queries, complaints, and special requests efficiently.</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are met.</li><li>Provide information about services, amenities, and local attractions.</li><li>Manage guest bookings, reservations, and apartment allocation.</li><li>Handle guest feedback and prepare reports on guest satisfaction.</li><li>Ensure the lobby and reception area are always presentable.</li><li>Assist VIP guests and corporate clients with special arrangements.</li><li>Maintain guest records and follow up on guest preferences for future visits.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>1&ndash;3 years of experience in guest relations, front office, or hospitality.</li><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu (additional languages preferred).</li><li>Customer-oriented with problem-solving ability.</li><li>Proficiency in MS Office and hotel management systems.</li><li>Well-groomed, professional, and presentable personality.</li></ul>Apply at:<ul><li>hr@amanahmall.com.pk</li><li>whatsApp 0300-5006543</li></ul>Job Type: Full-timeWork Location: In person

Guest Relations Officer - Female

Grand Tourist Hotel Muscat

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerPosition Summary: We are looking for a friendly, detail-oriented Guest Relations Officer to provide excellent service to our guests from arrival to departure. The ideal candidate is welcoming, attentive, and committed to making every guest feel special.Main Responsibilities:<ul><li>Welcome and assist guests during check-in, check-out, and throughout their stay.</li><li>Anticipate guest needs and suggest hotel amenities, services, and local attractions.</li><li>Respond quickly to guest questions and resolve any concerns.</li><li>Manage VIP guest arrivals and special requests with attention to detail.</li><li>Help guests celebrate special occasions and arrange personalized room setups if needed.</li><li>Promote hotel dining and services to guests.</li><li>Keep guest areas neat and tidy, upholding hotel standards.</li><li>Work closely with Housekeeping, Concierge, and F&amp;B to ensure smooth service.</li><li>Collect guest feedback to help improve our service.</li><li>Maintain a professional appearance and promote teamwork.</li></ul>Requirements:<ul><li>Previous experience in hospitality or a similar guest-facing role is preferred.</li><li>Strong communication skills (spoken and written).</li><li>Warm, approachable attitude; able to handle pressure gracefully.</li><li>Good organization and multitasking abilities.</li><li>Familiarity with property management systems and Microsoft Office is a plus.</li><li>Willingness to work flexible shifts including weekends and holidays.</li><li>Genuine enthusiasm for hospitality and a passion for great service.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Guest Relations Officer - Female (Arabic Nationality)

Hilton

<div>Airport &amp; Government Relations Officer
An Airport &amp; Government Relations Officer ensures a high level of customer service in terms of welcoming guests at the airport and handling government relations. 
What will I be doing? 
As an Airport &amp; Government Relations Officer you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Ensure brand service standards are consistently practiced by all team members</li><li>
Ensure that courteous, prompt and efficient service is given to all guests</li><li>
Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation</li><li>
Ensure to be neatly groomed and well attired at all times whilst on duty</li><li>
Report to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day</li><li>
Meet and greet guests with the limousine, assist with luggage, and the hotel's airport representative to inform of guests arrival</li><li>
To bide fond farewell and thank them for staying with us</li><li>
Participate in departmental meetings with all Front Office team</li><li>
Ensure that standards and procedures are set and understood</li><li>
Sell the hotel outlets as much as possible</li><li>
Ensure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback</li><li>
Ensure that consistently high standards of presentation are maintained for both department and Team Members</li><li>
Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained</li><li>
Coordinate all limousine bookings as per policy</li><li>
Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests</li><li>
To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude</li><li>
Must know all Hotel products and services and actively recommend to our guests</li><li>
Ensure that there is a thorough hand over at the completion of each shift</li><li>
Any other duties assigned by Airport Executive and the Front Office Management</li></ul>
What are we looking for? 
Airport &amp; Government Relations Officers are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
A passion for providing great service</li><li>
A professional attitude and strong work ethic</li><li>
Ability to perform in a team and autonomously</li><li>
Fluent in English, Hindi, Kannada and other languages will be beneficial</li><li>
Graduate in any discipline</li><li>
At least 1 year experience in the hospitality industry</li><li>
Good knowledge of the city</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Airport & Government Relations Officer

Indigo Heights hotel

Job Description:As a Guest Relations Officer (Restaurant), you will be the first point of contact for all visitors and clients, playing a crucial role in creating a welcoming environment and delivering excellent customer service.Key Responsibilities:<ul><li>Greet and welcome clients and visitors in a courteous and professional manner.</li><li>Manage front desk operations including answering calls, handling inquiries, and redirecting calls to appropriate departments.</li><li>Maintain visitor logs and issue visitor passes as per company protocol.</li><li>Coordinate appointments, meetings, and conference room bookings.</li><li>Assist with day-to-day administrative support such as document handling, courier management, and internal communication.</li><li>Handle client concerns, feedback, or complaints, and ensure prompt resolution</li><li>Coordinate with internal departments for smooth operations and communication.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, or a related field.</li><li>Minimum 2&ndash;4 years of experience in a front office or customer service role.</li><li>Strong interpersonal and communication skills (written and verbal).</li><li>Professional appearance and a customer-friendly attitude.</li><li>Proficient in MS Office (Word, Excel, Outlook) and general office equipment.</li></ul>Job Type:Full-timeSalary:Rs40,000 - Rs50,000 per monthJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Do you have experience in front office?</li></ul>Experience:<ul><li>2years: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

GRO Restaurant

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. 
 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 
 
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. 
 
About The Job 
 
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. 
 
As Guest Relations Agent, you will be responsible for the following duties 
<ul>
<li>
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met</li>
<li>Help the Guest Relations Management Team to meet and greet guests</li>
<li>Prepare the Daily Communication Form</li>
<li>Handle amenity requests and other guest relations programmes</li>
<li>Run and Participate in the VIPs meeting</li>
<li>Assists the Front Office during need periods</li>
<li>Handles guests&rsquo; complaints</li>
<li>Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments</li> 
</ul>
As Guest Relations Agent, we expect from you 
<ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li> 
</ul>
Our commitment to you 
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li> 
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent

Miral Experiences

<div>
 
 Join our team in Yas Waterworld Abu Dhabi!
 
 
 
 
 
 
 Job Overview:
 
 
 
 This is a guest facing role which ensures smooth and efficient delivery of the experience for all guests who visit Yas Waterworld. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending on-going training and maintaining essential swimming, lifeguarding, and basic life support skills.
 
 
 
 
 
 
 Job Scope:
 
 
 <ul>
 <li>
 Manages a team of front-line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
 </li>
 <li>
 Schedule, break and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues&rsquo; well-being
 </li>
 <li>
 Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
 </li>
 <li>
 Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
 </li>
 <li>
 Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
 </li>
 <li>
 Assign and delegate tasks as required and follow-up
 </li>
 <li>
 Ensure that all safety rules and procedures are being adhered to at all times
 </li>
 <li>
 Ensure that policies, procedures and performance standards that are in place in the department are being adhered to
 </li>
 <li>
 Ensure a clean and safe operating environment and raise any defects to their managers attention
 </li>
 <li>
 Conduct communication briefings as required
 </li>
 <li>
 Ensure all departmental checklists (i.e. opening and closing checklists) are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
 </li>
 <li>
 Deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
 </li>
 <li>
 Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
 </li>
 <li>
 Manage daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision
 </li>
 <li>
 Work at heights, in water, and in extreme temperatures, outside, year-round
 </li>
 <li>
 Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed
 </li>
 <li>
 Serve as a first responder in the emergency action plan
 </li>
 <li>
 Conduct safety audits daily and record results as directed
 </li>
 <li>
 Ride all rides, slides and attractions as required for operational purposes
 </li>
 <li>
 Ensure Guest, Colleagues and contractor safety at all times
 </li>
 <li>
 Follow all manufacturer guidelines and SOPs regarding ride dispatch and Guest safety
 </li>
 <li>
 Work nights, evenings, and/or holidays
 </li>
 <li>
 Smile and be friendly
 </li>
 <li>
 Address large groups of people
 </li>
 <li>
 Any other related duties as assigned by the department
 </li>
 </ul>
 
 
 
 
 
 Job Essential:
 
 
 <ul>
 <li>
 20/25 vision, corrected or uncorrected
 </li>
 <li>
 Previous Guest Service experience
 </li>
 <li>
 Swim 200 meters, non-stop, using front crawl or breaststroke
 </li>
 <li>
 Retrieve a 10-pound brick from the deepest water in Yas Waterworld (5 meters)
 </li>
 <li>
 Tread water for 2 minutes without using arms
 </li>
 <li>
 Maintain test-ready lifeguard skills in accordance with the International Lifeguard Training Program.
 </li>
 <li>
 Basic written and spoken English proficiency
 </li>
 </ul>
 
 
 
 
 
 Job Desirables:
 
 
 <ul>
 <li>
 International Lifeguard Training Program or similar program experience
 </li>
 <li>
 Swimming experience
 </li>
 <li>
 UAE Driver&rsquo;s License/Buggy License
 </li>
 <li>
 SCUBA certification
 </li>
 <li>
 Group Training Techniques and/or Task Training Techniques certification
 </li>
 <li>
 Previous lifeguard experience
 </li>
 <li>
 Previous waterpark or theme park experience
 </li>
 <li>
 Intermediate or excellent spoken and written English skills
 </li>
 <li>
 Basic or advanced spoken Arabic skills
 </li>
 <li>
 Microsoft Office including Word, Excel, Outlook and PowerPoint proficiency
 </li>
 </ul>
 
 
 
 
 Don't hesitate to apply!
 
</div>

Operations Team Leader

Search 6490+ Guest relations officer jobs near you this September. New roles added regularly across leading industries. Apply today.