guest relations officer

Shangri-La Group

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  Guest Relations Officer
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 Shangri-La Group | Abu Dhabi, United Arab Emirates
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  About Us
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  Find Your Shangri-La in Shangri-La.
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 Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
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 As we look ahead to new horizons, we invite you to join the world of Shangri-La &mdash; shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
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 Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
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  Job Role
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 As a Guest Relations Officer, you are responsible for ensuring a personalized and exceptional experience for all guests throughout their stay. You will handle special requests, resolve concerns, and build strong guest relationships to enhance satisfaction and loyalty. The role focuses on delivering high service standards, proactive guest engagement, and maintaining smooth communication between guests and within departments.
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  Key Responsibilities
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   Welcome VIP and regular guests, assist with check-in/check-out, and ensure a smooth arrival experience.
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   Handle guest inquiries, requests, and complaints promptly, ensuring effective solutions and follow-up.
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   Coordinate with various hotel departments to arrange special amenities, room preferences, and guest services.
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   Maintain accurate guest profiles and ensure preferences are updated for future stays.
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   Monitor guest satisfaction, conduct courtesy calls, and actively promote hotel facilities and services.
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  About You
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   Positive personality with a strong commitment to guest satisfaction and service excellence.
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   Strong interpersonal skills and the ability to engage confidently with guests.
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   High level of emotional intelligence and guest empathy.
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   Attention to detail, especially with guest preferences and follow-up.
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   Calm, composed, and solution-oriented attitude.
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   Knowledge of hotel facilities, services, and local attractions points.
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   2-3 years&rsquo; hotel experience in a similar capacity.
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   Diploma in Hospitality Management is required.
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  Why Join Us
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   A workplace that values your passion and supports self-realization and personal growth.
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   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
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   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
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   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
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 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
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 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
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Guest Relations Officer

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Key Objectives</p><p><b>
1. Significantly Improve Booking.com Score</b></p><p>
Booking.com scores strongly influence our visibility, ranking, and revenue. A dedicated Guest Relations Team will:</p><ul><li>
Manage all Booking.com pre-arrival communication, ensuring guest requests and expectations are addressed before arrival.</li><li>
Conduct personalized welcome and follow-up interactions with Booking.com guests to reduce the risk of negative reviews.</li><li>
Implement a daily recovery plan to address issues immediately&mdash;before they escalate to online complaints.</li><li>
Ensure post-stay messaging is done professionally to encourage positive reviews and strengthen our online reputation.</li><li>
Monitor daily Booking.com comments, categorize issues, and coordinate with departments for quick actions that directly improve the score.</li></ul><p><b>
2. Full Ownership of Guest Satisfaction Across Both Hotels</b></p><p>
The team will:</p><ul><li>
Oversee arrival experience, lobby presence, and first impressions, which greatly influence guest sentiment.</li><li>
Manage real-time service recovery, maintaining a high presence in public areas and guest floors to detect issues early.</li><li>
Track and resolve guest complaints, ensuring every concern is closed with proper follow-up.</li><li>
Coordinate with Operations, Housekeeping, and Engineering to minimize repetitive service gaps.</li></ul><p><b>
3. Enhance Loyalty &amp; Member Experience</b></p><p>
Loyalty members expect a higher level of recognition and personalization. The team will:</p><ul><li>
Handle VIP &amp; loyalty arrival preparation, ensuring rooms, amenities, and preferences are perfectly aligned.</li><li>
Provide consistent communication with ALL and Accor loyalty members, ensuring they feel recognized and valued.</li><li>
Monitor member satisfaction scores, focusing on repeat guests and their preferences.</li><li>
Conduct daily briefings to identify expected loyalty arrivals and ensure their stay experience exceeds expectations.</li></ul><br>
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Qualifications</b><ul><li><p><br>
Knows standard cash handling procedures and knowledge of computerized cash register systems.</p></li><li><p>
Must be fluent in English.</p></li><li><p>
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</p></li><li><p>
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.</p></li><li><p>
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</p></li><li><p>
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.</p></li><li><p>
Must pass a background check.</p></li></ul><p>
Education/Formal Training</p><ul><li><p>
High School diploma or equivalent</p></li></ul><p>
Experience</p><ul><li><p>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</p></li></ul></div><p></p>

AraBnB Vacation Home Rentals

<p>&#10024; Key Responsibilities&#10024;</p><p>&#10024;Guest Experience</p><p>Conduct smooth in-person check-ins and check-outs</p><p>Assist guests with luggage, access, parking guidance, and basic orientation</p><p>Respond professionally and promptly to guest needs and on-site questions</p><p>Represent the Arabnb Homes brand with excellent communication and hospitality</p><p>&#10024;Property Operations</p><p>Perform scheduled inventory checks in all apartments (linens, amenities, supplies)</p><p>Install and replace items such as name plates, diffusers, decor pieces, basic fixtures</p><p>Support maintenance visits and coordinate with our in-house technician</p><p>Conduct basic troubleshooting (WiFi resets, simple fixes, lock issues, etc.)</p><p>&#10024;Quality Control</p><p>Inspect apartments after cleaning to ensure Arabnb Homes&rsquo; standards</p><p>Report damages, missing items, or cleanliness issues</p><p>Verify that linens, toiletries, and amenities are correctly stocked</p><p>Ensure apartments remain guest-ready at all times</p><p>&#10024;Logistics &amp; Coordination&#10024;</p><p>Pickup and drop-off of items between units</p><p>Assist the operations manager with daily tasks</p><p>Update task trackers and maintain consistent communication</p><p>Ensure smooth coordination between cleaning teams, maintenance, and VAs</p><p>&#10024; Requirements</p><p>Strong English communication (spoken &amp; written)</p><p>Professional and friendly guest-facing attitude</p><p>Proactive, reliable, and able to work independently</p><p>Basic knowledge of maintenance or willingness to learn</p><p>Valid UAE driving license + familiarity with Dubai roads</p><p>Previous experience in hospitality, customer service, or Airbnb preferred</p><p>&#11088; What We Offer</p><p>Competitive salary (5,000&ndash;6,000 AED)</p><p>Work visa &amp; benefits</p><p>A growing company with strong career development potential</p><p>Supportive team environment</p><p>Opportunities to learn hospitality operations at a professional level</p><p>&#10024;Language:</p><ul><li>English&ndash;Arabic bilingual proficiency is required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p>

AW Rostamani

<div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
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<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
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<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
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<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><div>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.<br>
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<div>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.<br>
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<div>For more information, visit www.awrostamani.com .</div></div>

Guest Relations officer

Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</p><br>
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The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
The potential candidate must ideally have:</p>
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div><p></p>

GUEST RELATION OFFICER (FEMALE)

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div><p><br>
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.</p><div><br>
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li><p><br>
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</p></li><li><p>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</p></li><li><p>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</p></li><li><p>
Monitor guest satisfaction and provide feedback to management for service improvements.</p></li><li><p>
Supervise and support the Guest Relations team in daily operations.</p></li><li><p>
Provide coaching and guidance to team members to maintain service standards.</p></li><li><p>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</p></li><li><p>
Maintain guest records, preferences, and special requests in the hotel system.</p></li><li><p>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</p></li><li><p>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</p></li><li><p>
Assist in planning and executing special events, VIP services, and guest recognition programs.</p></li><li><p>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</p></li></ul><div><br>
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li><p><br>
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</p></li><li><p>
Strong interpersonal, communication, and problem-solving skills.</p></li><li><p>
Excellent command of English; additional languages are a plus.</p></li><li><p>
Ability to handle difficult situations with professionalism and discretion.</p></li></ul></div>

Guest Relations Manager

Hyatt

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p><br>
Qualifications</p><div><div>
Qualifications<br>
<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li></ul></div><ul><li>Minimum 2 years work experience as Guest Service Officer in hotel operations.</li><li>Good customer service, communications and interpersonal skills are necessary.</li><li>Schedule flexibility is necessary and ability to multi-task.</li></ul></div></div></div>

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