guest relations officer

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
 
Shangri-La Jeddah
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
203 stylish rooms and suites plus 17 luxury serviced apartments.
 4 restaurants and lounges, including the legendary Shang Palace
 Convenient for Jeddah’s popular landmarks and Red Sea Mall
 116 privately owned Burj Assila Residences.
 
Job Summary: 
As a Guest Relations Officer at Shangri-La Jeddah, you will be the face of our hotel, ensuring that every guest receives exceptional service that reflects our values and beliefs.
 
You will play a vital role in creating memorable experiences by understanding and anticipating the needs of our diverse clientele, which includes cultures from around the globe. Your ability to communicate effectively and build rapport with guests will be essential in fostering a welcoming and inclusive environment.
 
Key Responsibilities: 
To have- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere (based on Forbes five-star standards).
 Assist guests with check-in and check-out processes, providing information about hotel services and amenities.
 Address guest inquiries, concerns, and complaints promptly and professionally, ensuring a high level of satisfaction.
 Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
 Collaborate and communicate with various departments to ensure seamless service delivery and guest satisfaction.
 Organize and coordinate special requests, such as room preferences, celebrations, and transportation needs, etc
 Conduct regular follow-ups with guests during their stay to ensure their needs are met and to gather feedback.
 Promote our hotel loyalty program Shangri-La Circle and encourage repeat visits through personalized service.
 Uphold the hotel’s standards of service excellence and contribute to a positive team environment.
 
Desired Personality Traits: 
Culturally Sensitive: An understanding and appreciation of both Asian and Arabic cultures in particular, with the ability to navigate cultural nuances in communication and service.
 Empathetic: A genuine desire to understand and meet the needs of guests, demonstrating compassion and attentiveness.
 Charismatic: A warm and engaging personality that makes guests feel valued and welcomed.
 Proactive: Anticipates guest needs and takes initiative to provide solutions before issues arise.
 Adaptable: Comfortable working in a fast-paced environment and able to adjust to changing situations and guest preferences.
 Detail-Oriented: A keen eye for detail to ensure that every aspect of the guest experience is flawless.
 Excellent Communicator: Strong verbal and written communication skills in both English and Arabic; proficiency in additional languages is a plus.
 Team Player: Collaborative spirit with the ability to work effectively with colleagues across various departments.
 Problem Solver: Strong critical thinking skills to address and resolve guest concerns efficiently.
 
What we are Looking For: 
Bachelor’s degree in Hospitality Management, Business Administration preferred but not mandatory
 Previous experience in guest relations or a similar role in a luxury hotel environment is preferred.
 Knowledge of hospitality software (OPMS) and systems is an advantage.
 Strong understanding of the luxury hospitality market in Saudi Arabia.
 Chinese speaker
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Guest Relations Officer (174972)

Al-Futtaim

<div>Job Requisition ID: 177471
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


UAE National Part-Time Opportunity: Guest Relations Officer &ndash; Al Futtaim Toyota - Sheik Zayed Road 


Are you a UAE National looking for a part-time role in a dynamic and professional environment? ✨Al Futtaim Automotive is offering an exciting opportunity to join our team as a Guest Relation Officer &ndash; where you&rsquo;ll be the face of our brand and the first to deliver our World&rsquo;s Warmest Welcome to every customer. 


What&rsquo;s in it for you?
<ul>
<li>A part-time position with 2 days off per week</li>
<li>Willing to work either morning or afternoon shifts, with a schedule of 4 hours per day</li>
<li>Gain hands-on experience in a prestigious automotive brand</li>
<li>Work in a customer-focused, professional environment</li>
<li>Be part of one of the UAE&rsquo;s leading automotive groups</li></ul> 


What you will do:
<ul>
<li>Be the first point of contact for all customers visiting our showroom</li>
<li>Welcome, guide, and ensure customers are connected to the right executive seamlessly</li>
<li>Deliver an exceptional customer journey from start to finish</li>
<li>Give every guest a warm send-off, ensuring they leave feeling valued and cared for</li></ul> 


✅ What we&rsquo;re looking for:
<ul>
<li>UAE National with Family Book (mandatory)</li>
<li>Fluent in English with strong communication skills</li>
<li>Customer service experience is an added advantage</li>
<li>Basic knowledge of MS Office (Excel preferred)</li>
<li>High school diploma or higher</li></ul> 


About the role:

You&rsquo;ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are motivated, customer-focused, and passionate about cars, this is your chance to shine! 


✨ Apply today and take the first step into building your career with Al Futtaim Automotive.
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. 
Additional Internal Information:<div> 
<ul><li>Reports to: Sales Manager</li><li>Band: E</li></ul></div>

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered. 
You must inform your HRBP in confidence of your application. 
Please note that this vacancy may be advertised externally in the next week so apply without delay.</div>

Guest Relations Officer

walisonsmarketing

We&rsquo;re Hiring &ndash; Guest Relations Officer (GRO) Bistro Noir &ndash; MM Alam Rd, Block B1, Gulberg III, LahoreJoin the team at Bistro Noir and become the face of our guest experience.Position: Guest Relations Officer (GRO)Responsibilities:<ul><li>Welcome and assist guests in a professional and friendly manner</li><li>Manage reservations and seating arrangements</li><li>Handle guest feedback and ensure customer satisfaction</li><li>Coordinate with floor and management teams for smooth service</li><li>Maintain a positive dining atmosphere and brand image</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Well-groomed and confident personality</li><li>Previous hospitality/restaurant experience preferred</li><li>Ability to work flexible shifts, weekends, and holidays</li><li>Customer-focused attitude with problem-solving skills</li></ul>Location: MM Alam Rd, Block B1, Block B 1 Gulberg III, LahoreApply Now: Send your CV to:<ul><li>aneela.saba@bistro-noir.com</li><li>laraib@bistro-noir.com</li></ul>Work Location: In person

Guest Relations Officer (GRO)

Cala Restaurant

Job OverviewC&aacute;la is an upper-tier dining space built around experience, storytelling, and precision. We are looking for a Female Guest Relations Officer who understands that hospitality is not just service. it is anticipation, discretion, and emotional intelligence.This role is ideal for someone who can manage guests with calm confidence while maintaining a refined, quiet, and controlled floor presence.Key Responsibilities<ul><li>Welcome and host guests, ensuring a smooth and composed arrival experience</li><li>Manage reservations, table allocation, and guest flow efficiently</li><li>Build relationships with repeat and VIP guests, remembering preferences and occasions</li><li>Guide guests through the dining experience when needed (menu, concept, dishes)</li><li>Handle complaints professionally and ensure effective service recovery</li><li>Coordinate closely with floor staff and kitchen to maintain service timing</li><li>Maintain a calm, organized, and noise-controlled environment on the floor</li></ul>Application Question(s):<ul><li>Do you know regarding CRM use i.e SevenRooms</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Hospitality: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Female - Guest Relations Officer

TU HOLDINGS L.L.C - O.P.C

About us:At TU Holdings Group, we are committed to excellence and innovation across a diverse portfolio of businesses. Our operations span various sectors including food and beverage, retail, trading, sports and events, beauty and wellness, and engineering and consultation.TU Holdings Group is dedicated to continuous growth and development, always striving to meet the evolving needs of our customers and partners of ADNOC, Hilton Hotels &amp; Resorts, Yas Bay, Abu Dhabi Airports, ALDAR, Holiday Inn, IHG Hotels &amp; Resorts, SIEMENS &amp; MIRAL.About jobPosition :- Guest Relations Officer.Location :- Abu DhabiJob Description :-The Guest Relations Officer is responsible for ensuring exceptional customer experiences by welcoming guests, addressing inquiries, resolving complaints, and maintaining high service standards. This role plays a key part in building strong guest relationships and enhancing the restaurant&rsquo;s reputation.Key Responsibilities:<ul><li>Greet and welcome guests in a friendly and professional manner.</li><li>Ensure all guests are attended to promptly and seated efficiently.</li><li>Handle guest inquiries, feedback, and complaints with professionalism and urgency.</li><li>Coordinate with service staff to ensure smooth operations and guest satisfaction.</li><li>Monitor dining areas to maintain cleanliness, ambiance, and service quality.</li><li>Assist in managing reservations and special guest requests.</li><li>Follow up with guests to ensure satisfaction and encourage repeat visits.</li><li>Maintain a log of guest feedback and report insights to management.</li><li>Support promotional activities and guest engagement initiatives.</li></ul>Requirements &amp; Qualifications:<ul><li>Proven experience in hospitality, preferably in a restaurant or hotel environment.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li><li>Professional appearance and positive attitude.</li><li>Ability to work in a fast-paced environment and handle pressure.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Knowledge of reservation systems is an advantage.</li></ul>Key Skills:<ul><li>Customer Service Excellence</li><li>Communication Skills</li><li>Conflict Resolution</li><li>Attention to Detail</li><li>Team Collaboration</li></ul>What&rsquo;s Next?Once receiving your application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe.We invite you to get to know more about our company by visiting https://tuholdings.ae/ and follow us on LinkedIn , Instagram , Facebook .Work Location: In person

Guest Relations Officer ( Female)

<div>
 
 Job Requisition ID:
 
 177471
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Emiratization Part-Time Opportunity: Guest Relations Officer &ndash; Al Futtaim Toyota - Sheik Zayed Road
 
 
 
 Are you a
 
 Emiratization
 
 looking for a part-time role in a dynamic and professional environment? 🚗✨Al Futtaim Automotive is offering an exciting opportunity to join our team as a
 
 Guest Relation Officer
 
 &ndash; where you&rsquo;ll be the
 
 face of our brand
 
 and the first to deliver our
 
 World&rsquo;s Warmest Welcome
 
 to every customer.
 
 
 
 📌 What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 A part-time position with 2 days off per week
 </li>
 <li>
 Willing to work either morning or afternoon shifts, with a schedule of 4 hours per day
 </li>
 <li>
 Gain hands-on experience in a prestigious automotive brand
 </li>
 <li>
 Work in a customer-focused, professional environment
 </li>
 <li>
 Be part of one of the UAE&rsquo;s leading automotive groups
 
 
 </li>
 </ul>
 
 💼 What you will do:
 
 
 
 <ul>
 <li>
 Be the first point of contact for all customers visiting our showroom
 </li>
 <li>
 Welcome, guide, and ensure customers are connected to the right executive seamlessly
 </li>
 <li>
 Deliver an exceptional customer journey from start to finish
 </li>
 <li>
 Give every guest a warm send-off, ensuring they leave feeling valued and cared for
 
 
 </li>
 </ul>
 
 ✅ What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Emiratization with Family Book (mandatory)
 </li>
 <li>
 Fluent in English with strong communication skills
 </li>
 <li>
 Customer service experience is an added advantage
 </li>
 <li>
 Basic knowledge of MS Office (Excel preferred)
 </li>
 <li>
 High school diploma or higher
 
 
 </li>
 </ul>
 
 👥 About the role:
 
 
 
 You&rsquo;ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are
 
 motivated, customer-focused, and passionate about cars
 
 , this is your chance to shine!
 
 
 ✨ Apply today and take the first step into building your career with
 
 Al Futtaim Automotive
 
 .
 
 
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
 
 
 Additional Internal Information:
 
 
 <ul>
 <li>
 Reports to: Sales Manager
 </li>
 <li>
 Band: E
 
 
 </li>
 </ul>
 
 Note:-
 
 
 
 You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
 
 
 You must inform your HRBP in confidence of your application.
 
 
 Please note that this vacancy may be advertised externally in the next week so apply without delay.
</div>

Guest Relations Officer | Al-Futtaim Automotive | Toyota

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 
 
 The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division
 
 
 
 Qualifications
 
 
 
 The potential candidate must ideally have:
 
 
 <ul>
 <li>
 A relevant degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years' work experience hotel operations.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 <li>
 Arabic language skills is a must
 </li>
 </ul>
</div>

Guest Relation Officer (Female)

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