guest relations officer

Marriott International

<div>Additional Information 
Job Number26091428 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

Jutt & juliat

We're Hiring &ndash; Cashier &amp; Guest Relations Officer (GRO)Join our team! We are looking for energetic, responsible, and customer-focused individuals.Positions:<ul><li>Cashier</li><li>Guest Relations Officer (GRO)</li></ul>Salary: PKR 37,000/month Duty Hours: 9 hours per day Overtime: Paid as per company policyRequirements:<ul><li>Excellent communication and customer service skills</li><li>Basic computer/POS knowledge (for Cashier)</li><li>Friendly personality and professional attitude</li><li>Previous restaurant or retail experience will be preferred</li></ul>Location: PAPA JOHNS PIZZA PWDApply now on Indeed or send your CV 03375191861Pay: Rs37,000.00 per monthWork Location: In person

We need Female Cashier and GRO

Grand City

Job Title: Front Desk Specialist (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is looking for a professional, well-presented, and customer-oriented Female Front Desk Specialist to serve as the first point of contact for members and guests. The ideal candidate should possess excellent English communication skills, a welcoming personality, and strong administrative abilities to ensure a seamless guest experience.Key Responsibilities<ul><li>Welcome members and guests in a warm, professional, and courteous manner.</li><li>Manage the reception area and ensure it remains organized and presentable.</li><li>Handle incoming phone calls, emails, and visitor inquiries professionally.</li><li>Assist members and guests with bookings, appointments, and general information.</li><li>Maintain visitor records, membership information, and front desk documentation.</li><li>Coordinate guest check-ins and check-outs, where applicable.</li><li>Direct visitors to the appropriate departments or personnel.</li><li>Handle customer complaints and service requests professionally and escalate when necessary.</li><li>Coordinate with housekeeping, security, spa, salon, restaurant, and other departments to ensure smooth operations.</li><li>Process payments and maintain accurate transaction records using the POS system, if required.</li><li>Ensure confidentiality of member and company information.</li><li>Monitor reception supplies and report replenishment requirements.</li><li>Maintain a clean, organized, and welcoming reception environment.</li><li>Prepare daily front desk reports and administrative records.</li><li>Support administrative tasks as assigned by management.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience as a Front Desk Officer, Receptionist, Guest Relations Officer, or Front Desk Executive in a hotel, club, spa, salon, or hospitality environment.</li><li>Excellent English communication skills are mandatory.</li><li>Strong interpersonal and customer service skills.</li><li>Professional appearance and pleasant personality.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Ability to multitask and work effectively in a fast-paced environment.</li><li>Strong organizational and problem-solving skills.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.</li><li>Hospitality or customer service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Front Office Executive (Female)- Islamabad

Job Title: Guest Relations Executive (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is seeking a professional, well-groomed, and customer-focused Guest Relations Executive (Female) to create an exceptional experience for members and guests. The ideal candidate should have outstanding English communication skills, a welcoming personality, and a passion for delivering premium hospitality services.Key Responsibilities<ul><li>Welcome members and guests in a warm, courteous, and professional manner.</li><li>Serve as the first point of contact for all guest inquiries and assistance.</li><li>Ensure an exceptional guest experience from arrival until departure.</li><li>Manage front desk operations, including guest registration, appointments, and reservations.</li><li>Handle incoming calls, emails, and guest requests promptly and professionally.</li><li>Provide information about club facilities, services, memberships, events, and promotions.</li><li>Resolve guest concerns and complaints efficiently while maintaining a high level of customer satisfaction.</li><li>Coordinate with the Restaurant, Spa, Salon, Gym, Tennis Court, Housekeeping, and Security teams to ensure seamless guest service.</li><li>Monitor guest feedback and report service improvement opportunities to management.</li><li>Maintain accurate visitor logs, membership records, and front office documentation.</li><li>Assist with event coordination and VIP guest arrangements when required.</li><li>Ensure the reception and lobby areas remain clean, organized, and welcoming.</li><li>Process payments and maintain accurate transaction records using the POS system, if applicable.</li><li>Prepare daily reports related to guest visits, reservations, and front desk activities.</li><li>Maintain confidentiality of guest and company information.</li><li>Ensure compliance with company policies, SOPs, and hospitality standards.</li><li>Build positive relationships with members and encourage repeat visits through excellent service.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in Guest Relations, Front Office, Reception, Customer Service, or Hospitality.</li><li>Experience in a hotel, club, luxury hospitality, embassy, or premium customer service environment is preferred.</li><li>Excellent English communication skills are mandatory.</li><li>Outstanding interpersonal and customer service skills.</li><li>Professional appearance with a pleasant and confident personality.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and basic computer applications.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field is preferred.</li><li>Hospitality or Customer Service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Guest Relations Executive (Female)- Islamabad

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Residences Concierge/ Intern to join our Residences team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
About the job
<ul><li>Creates MOWow Moments that surprise and inspire our guests.</li></ul>
<ul><li>Liaises with external partners to create unique experiences for our guests.</li></ul>
<ul><li>Knows about all cultural, sports and any other activities in Muscat and surroundings.</li></ul>
<ul><li>Being able, and regularly performing, duties of all functions within the Concierge</li></ul>
Desk such as check-in, check-out, credit card handling, complaint handling,
corresponding with our guests, guest relation tasks
<ul><li>Be the first point of contact in terms of guest relations and services.</li></ul>
<ul><li>Assisting in billing and invoice preparation</li></ul>
<ul><li>Preparing reports according to MOHG standards</li></ul>
<ul><li>Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always</li></ul>
drives service excellence.
<ul><li>Be present at the Concierge Desk at the designated shifts and support the Team</li></ul>
operationally.
<ul><li>Being an ambassador of the hotel, both being actively engaging with guests and with</li></ul>
colleagues.
<ul><li>Understands and follows all applicable standards, policies and rules both in terms of</li></ul>
quality, sustainability and FLHSS of the Rooms Division.
<ul><li>Develops and supports Trainees, Interns and the member of the Bell team.</li></ul>
<ul><li>Handling and updating Guest360 and Fans of MO profile data.</li></ul>
<ul><li>Actively advertises our Fans of MO guest recognition program to our guests.</li></ul>
<ul><li>Ensure and maintain a very high standard of personal hygiene, behavior and</li></ul>
grooming standards of staff.
<ul><li>Handle all guest complaints and comments tactfully and escalate them in a</li></ul>
reasonable and sensitive manner.
<ul><li>Cooperate and coordinate teamwork with other departments.</li></ul>
<ul><li>Re-read and overview latest activities around the region and memorize them.</li></ul>
<ul><li>Research on latest and new restaurants that ca be recommended to the hotel guest.</li></ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>We&rsquo;re Fans. Are you?</div>

Residences Intern Concierge - Omani National

Mercure Hotels

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter.
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least a vocational high school certificate or a related field or equivalent experience.
 </li>
 <li>
 Proven experience in the same role within the hotel industry.
 </li>
 <li>
 Knowledge of hotel operations, service standards, and guest expectations.
 </li>
 <li>
 Effective communication and interpersonal abilities.
 </li>
 <li>
 Detail-oriented and capable of managing multiple tasks and priorities.
 </li>
 <li>
 Flexibility to adapt to a dynamic and fast-paced environment.
 </li>
 <li>
 Fluency in verbal and written English is essential.
 </li>
 <li>
 Additional Russian language is a must, Arabic will be an advantage.
 </li>
 </ul>
</div>

Guest Relations Agent

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