guest relations officer

IHG Hotels & Resorts

<div>About Us
At InterContinental Hotels &amp; Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels &amp; Resorts brand you are more than just a job title.
At InterContinental Hotels &amp; Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Guest Relations Officer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.
Your day to day
Plan and co-ordinate the provision of friendly, efficient services to guests
Schedule activities for guests
Plan and co-ordinate all promotional activities targeting clients
Trace relevant statistics about clients
Co-ordinate and supervise all activities for guests
Assist with check-ins/check-outs of clients
Greet Guests upon arrival
Cover guest relations desk
Assist guests with airline bookings and reconfirmation&rsquo;s
Assist all departments in being receptive to the needs of guests
Attend recreation activities when necessary
Plan and conduct group and function rundown meetings
Assist in any other duties when required by the Guest Relations Manager
Assist with translations (information; guest directory; menus etc) as required
Provide feedback from Guests to Front Office Manager for action
People:<ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments</li><li>
Communicate well to ensure effective shift hand-overs</li><li>
Actively participate in organized meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul>
Guest experience:<ul><li>
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.</li><li>
Anticipate guest needs, handle guest enquires, and solve problems</li><li>
Create a positive hotel image in every interaction with internal and external customers</li><li>
Adhere to hotel brand standards</li><li>
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests</li><li>
Assist guests and escort them to locations within the hotel at their request</li><li>
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs</li><li>
Maintain current Hotel information to be able to provide information to guests</li></ul>
Responsible business:<ul><li>
Strive for constant improvement and take responsibility for your own performance
</li><li>Adhere to InterContinental Hotel Group Corporate Code of Conduct</li><li>
Adhere to Hotel Handbook and general policies and procedures</li><li>
Adhere to Front Office Policies and Procedures</li><li>
Report problems to Management with suggestions for resolution</li></ul>
What we need from you
Minimum 1 years' experience in a hotel front office department preferably
Fresh graduates are welcomed.
Excellent customer relations, problem solving and time management skills
Working knowledge of hotel property management systems such as Opera.
University graduate
Excellent communication skills
Excellent command of English language 
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Officer - Semiramis InterContinental Cairo

Rixos Hotels

<div>
 
 Company Description
 
 
 
 With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
 
 
 A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
 
 
 Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: At least a high school diploma.
 </li>
 <li>
 Experience: At least 2 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.
 </li>
 <li>
 Courses and Training: Prior attendance in seminars and trainings related to the job.
 </li>
 <li>
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
 </li>
 <li>
 Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
 </li>
 </ul>
</div>

Guest Relations Agent

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to join InterContinental Dubai Marina Hotel &amp; Residences as a Guest Relations Agent.
InterContinental Dubai Marina is a Five-Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants &amp; bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
Your role will include but not be limited to:<ul><li>
Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.</li></ul>
<ul><li>Escort guests to the rooms respecting hotel policy and procedures.</li></ul>
<ul><li>Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.</li></ul>
<ul><li>Ensure that all customers&rsquo; queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.</li></ul>
<ul><li>Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.</li></ul>
<ul><li>Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.</li></ul>
Ideally, you'll have some or all the following qualifications and experience we're looking for:<ul><li>
At least 1 year experience in a similar role within a luxury hotel.</li><li>
A team player and have strong verbal and written communication skills.</li><li>
Knowledge of Opera PMS.</li><li>
Fluent in English; German and French speaking candidates are preferred.</li><li>
Ability to work different shifts including weekends and holidays.</li></ul>
What you can expect from us
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Agent at InterContinental Dubai Marina Hotels & Residences

Delano Dubai

<div>
 
 Company Description
 
 
 
 
 DELANO Dubai
 
 
 
 Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
 
 
 Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
 
 
 
 Job Description
 
 
 
 As a Bellman at DELANO Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the DELANO brand from the very first moment of contact.
 
 
 <ul>
 <li>
 Guest Arrival &amp; Departure Experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
 </li>
 <li>
 Luggage Handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
 </li>
 <li>
 Escort Service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
 </li>
 <li>
 Guest Assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
 </li>
 <li>
 Valet Coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
 </li>
 <li>
 Service Readiness: Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards
 </li>
 <li>
 Operational Support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
 </li>
 <li>
 Guest Engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
 </li>
 <li>
 Problem Resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
 </li>
 <li>
 Brand Representation: Consistently embody DELANO&rsquo;s luxury lifestyle service culture through appearance, behaviour, and communication
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Luxury Experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
 </li>
 <li>
 Guest Service Excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
 </li>
 <li>
 Physical Capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
 </li>
 <li>
 Attention to Detail: High standards of presentation and care in all guest-facing interactions
 </li>
 <li>
 Team Collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
 </li>
 <li>
 Communication Skills: Clear, courteous, and confident communication with guests of diverse backgrounds
 </li>
 <li>
 Educational Background: A relevant qualification such as a Bachelor&rsquo;s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
 </li>
 <li>
 Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What awaits you...
 
 
 
 <ul>
 <li>
 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
 </li>
 <li>
 The ability to challenge the norm and work in an environment that is both creative and rewarding.
 </li>
 <li>
 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
 </li>
 <li>
 A competitive package and plenty of development opportunities.
 </li>
 </ul>
</div>

Bellman

Noir KSA

IMPORTANT READ: ONLY APPLICANTS CURRENTLY LOCATED IN SAUDI ARABIA AND WITH PHOTO ON THEIR CV WILL BE SCREENED FOR INTERVIEW.Position: Hostess / ReceptionistSalary: SAR 3,000 to SAR 3,500 (based on knowledge and skills ) PLUS free shared accommodation, to and from work transportation, and 1 duty mealLocation: Laysen Valley, Umm Al Hamam, RiyadhJob Description: The Hostess / Receptionist serves as the first point of contact for all guests, ensuring a warm, elegant, and seamless welcome experience. In a luxury caf&eacute; environment, this role is responsible for maintaining the highest standards of hospitality, managing guest flow, coordinating reservations, and supporting overall guest satisfaction. The hostess represents the brand&rsquo;s image and plays a key role in creating a refined and memorable atmosphere.Duties and Responsibilities:<ul><li>Welcome and greet guests warmly, ensuring a luxurious first impression.</li><li>Manage reservations and walk-ins, maintaining accurate seating arrangements and guest flow.</li><li>Escort guests to tables and communicate special requests or needs to the service team.</li><li>Maintain the reception and entrance area, keeping it clean, organized, and visually appealing.</li><li>Coordinate with waitstaff and management for smooth seat rotations and timely service.</li><li>Handle guest inquiries and phone calls using proper etiquette and product knowledge.</li><li>Address guest concerns politely, escalating issues to management when necessary.</li><li>Monitor waiting times and provide clear, courteous updates to waiting guests.</li><li>Support caf&eacute; operations during opening, closing, special events, and promotional activities.</li><li>Uphold grooming, hygiene, and service standards, representing the caf&eacute;&rsquo;s luxury image at all times.</li></ul>Basic Requirements:<ul><li>Experience (but not required) in hospitality, preferably in a luxury caf&eacute;, hotel, or fine dining environment.</li><li>Excellent communication skills in English; Arabic is an advantage.</li><li>Strong customer service skills, with the ability to remain calm, polished, and welcoming under pressure.</li><li>Professional appearance and grooming, suited for a luxury brand environment.</li><li>Familiarity with reservation systems and basic computer skills (POS, booking platforms, Microsoft Office).</li></ul>Job Types: Full-time, PermanentPay: ﷼3,000.00 - ﷼3,500.00 per monthApplication Question(s):<ul><li>IMPORTANT READ: ONLY APPLICANTS CURRENTLY LOCATED IN RIYADH, SAUDI ARABIA AND WITH PHOTO ON THEIR CV WILL BE SCREENED FOR INTERVIEW.</li><li>1. In which city and country are you currently located?</li><li>2. Which country passport do you have?</li><li>3. How old are you right now? (Age)</li><li>4. How tall are you? (Your height)</li><li>5. If hired for this role, after how many days you can join our company?</li><li>6. Have you read the job description and salary that we mentioned for this role?</li><li>7. How many years of experience working in face-to-face customer service do you have?</li></ul>Work Location: In person

Receptionist / Hostess - FEMALE ONLY

Avari Boutique Gujranwala

We are looking for a professional, well-groomed, and customer-focused Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, handling guest check-in/check-out procedures, and ensuring a memorable guest experience while following hotel policies and SOPs.Key Responsibilities<ul><li>Welcome guests warmly, perform check-in/check-out procedures, assign rooms, and issue room keys.</li><li>Handle hotel reservations, modifications, and cancellations via telephone and other communication channels.</li><li>Process guest payments, maintain accurate billing records, and settle guest accounts through the Property Management System (PMS).</li><li>Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and complete guest satisfaction.</li><li>Coordinate with Housekeeping, Bell Desk, Reservations, and other departments to meet guest requirements.</li><li>Provide information about hotel facilities, local attractions, transportation, restaurants, and entertainment options.</li><li>Arrange delivery of guest mail, packages, faxes, and in-room dining requests.</li><li>Maintain cash float, post guest charges accurately, and perform daily cashiering duties.</li><li>Prepare housekeeping discrepancy reports and fruit basket/replenishment reports on each shift.</li><li>Ensure all registration cards, vouchers, and guest documentation are properly filed.</li><li>Follow departmental SOPs and assist with switchboard and reservation calls whenever required.</li><li>Promote hotel services, room upgrades, and packages using effective upselling techniques.</li><li>Stay updated on daily occupancy, room availability, BAR rates, promotions, events, and hotel packages.</li><li>Resolve finance-related discrepancies promptly in coordination with relevant departments.</li><li>Collect guest feedback and report concerns to the Duty Manager or Front Office Manager.</li><li>Assist with translation of guest information, menus, and hotel materials when required.</li><li>Perform additional duties assigned by the Duty Manager or Front Office Management.</li></ul>Qualifications<ul><li>Bachelor's degree or Graduation preferred.</li><li>Diploma in Hospitality or Hotel Management will be an advantage.</li></ul>Experience<ul><li>Minimum 1 year of experience in a similar Front Office role.</li><li>3 years of hospitality industry experience will be preferred.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Basic knowledge of Hotel Property Management Systems (PMS).</li><li>Cash handling and record-keeping skills.</li><li>Professional appearance and positive attitude.</li><li>Team player with strong organizational skills.</li></ul>Language Requirements<ul><li>Excellent spoken and written English is mandatory.</li><li>Additional languages will be considered an advantage.</li></ul>Work Location: In person

Guest Service Agent-Avari Xpress Gulberg

Springs stores Pvt ltd

As a GRO at our caf&eacute;, you&rsquo;ll handle guest interactions, manage reservations, and resolve concerns with professionalism and care.Location: DHA, Karachi.Key Responsibilities:<ul><li>Welcome and greet guests warmly upon arrival.</li><li>Assist with check-in and check-out processes.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Maintain accurate guest records and preferences.</li><li>Ensure the lobby/reception area is clean and presentable.</li><li>Promote services, amenities, and special offers.</li><li>Follow up with guests during and after their stay for feedback.</li></ul>Requirements:<ul><li>1&ndash;2 years&rsquo; experience in hospitality or customer service (caf&eacute; or restaurant preferred).</li><li>Excellent English communication and interpersonal skills.</li><li>Pleasant personality with a customer-first attitude</li><li>Flexible to work in shifts, weekends, and holidays.</li></ul>Work Location: In person

GRO for Cafe (Female)

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