guest relations officer

six senses

<div>As Guest Relations Officer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.<div>
Duties and Responsibilities
 
As Guest Relations Officer, I will assume full responsibility for the efficient operation in the following:
 
<ul><li>Responsible for the daily operation of the telephone operators during the shift and administrative work.
</li><li>Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
</li><li>Handle all long distance and local calls and relay message if required.
</li><li>Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
</li><li>Assist in booking and taking requests for reservations for Restaurant, Spa and Kids&rsquo; Club.
</li><li>Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
</li><li>Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines.
</li><li>Ensure all equipment of the department is kept clean and in good working condition.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>
Qualifications 
To execute the position of Guest Relations Officer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<ul><li>High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul>
The above is intended to provide an overview of the role and responsibilities for a Guest Relations Officer at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
<div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. 
</div><div></div> 
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. 
</div><div></div> 
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences. 
</div><div></div> 
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. 
</div><div></div> 
<div>Let the journey begin. 
</div></div></div><div></div> 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Officer - Six Senses Zighy Bay

Executive Secretary &amp; Guest Relations OfficerPosition OverviewThe Executive Secretary &amp; Guest Relations Officer serves as the first point of contact for visitors, clients and stakeholders. The role combines executive administrative support, front desk reception responsibilities and guest relations to ensure a professional, welcoming and seamless experience for all visitors.The successful candidate will be responsible for managing reception operations, coordinating meetings, supporting senior management and ensuring all guests receive exceptional service from arrival to departure.Key ResponsibilitiesReception &amp; Front Desk Management<ul><li>Welcome and assist visitors, clients and stakeholders in a professional and courteous manner.</li><li>Manage the reception area to ensure it remains organised and presentable at all times.</li><li>Answer incoming telephone calls and direct enquiries appropriately.</li><li>Coordinate visitor registrations and appointments.</li><li>Receive and distribute incoming correspondence and deliveries.</li></ul>Executive Secretary Duties<ul><li>Provide administrative support to senior management and executives.</li><li>Manage calendars, appointments and meeting schedules.</li><li>Prepare meeting rooms and coordinate internal and external meetings.</li><li>Draft correspondence, reports and presentations when required.</li><li>Maintain organised filing systems and company records.</li><li>Coordinate travel arrangements, accommodation and logistics for executives.</li></ul>Guest Relations &amp; Hospitality<ul><li>Ensure all visitors receive a premium and professional experience.</li><li>Coordinate refreshments and hospitality for guests and meetings.</li><li>Manage VIP visitor arrangements and executive guest visits.</li><li>Assist with showroom tours and visitor coordination.</li><li>Handle guest enquiries and special requests efficiently and professionally.</li><li>Maintain high standards of customer service and hospitality.</li></ul>Office Administration<ul><li>Monitor office supplies and coordinate procurement requirements.</li><li>Support day-to-day office operations and administration.</li><li>Liaise with suppliers, service providers and contractors as required.</li><li>Assist with company events, presentations and stakeholder meetings.</li></ul>Qualifications &amp; Experience<ul><li>Previous experience in reception, administration, executive support or guest relations.</li><li>Strong organisational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and conduct.</li><li>Proficiency in Microsoft Office and administrative systems.</li><li>Fluent in English; Arabic is advantageous.</li></ul>Key Competencies<ul><li>Professional communication</li><li>Customer service excellence</li><li>Organisation and planning</li><li>Time management</li><li>Attention to detail</li><li>Hospitality and guest care</li><li>Confidentiality and discretion</li></ul>Reporting LineReports to:Office Manager / Chief Executive OfficerWorks closely with:<ul><li>Executive Management Team</li><li>Sales Team</li><li>Client Relations Team</li><li>Marketing Team</li><li>External Visitors and Stakeholders</li></ul>Key Performance Indicators (KPIs)<ul><li>Visitor satisfaction</li><li>Response times to enquiries</li><li>Meeting coordination efficiency</li><li>Administrative accuracy</li><li>Reception presentation standards</li><li>Executive support effectiveness</li></ul>Professional Attributes<ul><li>Friendly and welcoming personality.</li><li>Highly organised and dependable.</li><li>Professional and well-presented.</li><li>Strong interpersonal skills.</li><li>Able to remain calm and composed under pressure.</li><li>Passionate about delivering exceptional guest experiences.</li></ul>Work Location: In person

Executie Secretary

Personal Assistant

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
 
 
 The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division
 
 
 
 Qualifications
 
 
 
 The potential candidate must ideally have:
 
 
 <ul>
 <li>
 A relevant degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years' work experience hotel operations.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 <li>
 Arabic language skills is a must
 </li>
 </ul>
</div>

Guest Relation Officer (Female)

Simcoe IT

Guest Receiving Officer (Female)Industry: Restaurant / Hospitality Job Type: Full-Time Location: Valencia Town, Lahore Salary: PKR 55,000 - 60,000 per month Working Hours: 2:00 PM &ndash; 11:00 PM Working Days: 6 Days a Week (Monday Off)Job OverviewWe are looking for a professional and customer-oriented Guest Receiving Officer to join our restaurant team. The ideal candidate will be responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a smooth and pleasant dining experience.Key Responsibilities<ul><li>Welcome and assist guests in a friendly and professional manner.</li><li>Manage reservations, bookings, and walk-in customers.</li><li>Coordinate table allocation and seating arrangements.</li><li>Handle guest inquiries, concerns, and special requests efficiently.</li><li>Maintain a positive first impression of the restaurant.</li><li>Coordinate with service staff to ensure smooth guest flow.</li><li>Manage phone calls and reservation requests professionally.</li><li>Monitor waiting lists and update guests on seating availability.</li><li>Ensure the reception area remains clean, organized, and presentable.</li><li>Support management in maintaining high customer satisfaction standards.</li></ul>Requirements<ul><li>Female candidate with 2&ndash;3 years of relevant experience in hospitality, restaurants, hotels, or customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and customer-focused attitude.</li><li>Strong problem-solving and guest-handling abilities.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Basic knowledge of front-desk and reservation management.</li><li>Proficiency in MS Office and basic computer operations is preferred.</li></ul>Pay: Rs55,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have any experience in hospitality, restaurant, hotel, customer service or any kind of front desk roles? If yes, please specify.</li><li>Have you previously handled guest reception, reservations, or front-desk operations? </li><li>Are you comfortable working from 2:00 PM to 11:00 PM, six days a week (Monday off)?</li><li>Are you currently residing in Lahore or able to commute to Valencia Town, Lahore?</li><li>Do you have experience using reservation systems, MS Office, or other front-desk software?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Guest Receiving Officer (Female)

Sheraton

<div>The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations. 
A Physical Requirements section follows, outlining expectations applicable to all positions.

Each responsibility is assigned a weight indicating the percentage of the job it represents. 
 
For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%. 
Availability including nights, weekends, holidays, and varying shifts is required. 
<h3 class="jobSectionHeader">
Job Function</h3>

Guest Services and Concierge Operations

Provide exceptional guest service by assisting guests with information, recommendations, and personalized service requests.

Serve as a knowledgeable resource regarding hotel services, amenities, local attractions, dining, transportation, and entertainment options.

Assist guests with arranging transportation, reservations, directions, and special accommodations.

Respond promptly and professionally to guest inquiries, requests, and concerns.

Coordinate with front desk, housekeeping, engineering, food and beverage, and other departments to ensure guest needs are met.

Anticipate guest needs and proactively provide solutions to enhance the overall guest experience.

Handle guest concerns and service recovery efforts professionally and efficiently.

Maintain accurate records of guest requests, deliveries, and service-related communications.

Ensure the concierge desk and surrounding guest areas are clean, organized, and professional in appearance.

Stock, organize, and maintain the Marriott Bonvoy Lounge with food, beverages, supplies, and amenities to ensure a clean, welcoming, and fully operational guest experience.

Monitor Bonvoy Lounge inventory levels and communicate shortages or replenishment needs to the appropriate supervisor.

Ensure the Marriott Bonvoy Lounge remains clean, stocked, and in compliance with hotel presentation and service standards throughout the shift.

Assist with opening and closing procedures for concierge operations and guest service areas.

Respond promptly to supervisor and guest requests.

Follow all hotel policies and procedures.

Attend all required meetings and trainings.

Assist with additional guest services or operational duties as assigned. 
<h3 class="jobSectionHeader">
Professionalism and Style Expectations</h3>

Personal Effectiveness

Complete tasks accurately, efficiently, and with attention to detail.

Work effectively in a fast-paced, guest-focused environment.

Take responsibility for maintaining service excellence and operational standards.

Present a professional appearance and maintain grooming standards.

Work collaboratively with guest services staff and other departments.

Communication

Communicate clearly and professionally with guests, team members, and management.

Follow instructions and ask for clarification when necessary.

Share relevant information regarding guest needs, requests, and operational updates.

Handle guest concerns with professionalism, discretion, and courtesy.

Treat co-workers, supervisors, and guests with respect at all times. 
<h3 class="jobSectionHeader">
Physical Requirements</h3>

These are required of every associate:

Ability to stand and move for extended periods of time.

Ability to lift and carry a minimum of 25&ndash;50 pounds.

Ability to push, pull, bend, stoop, and reach as needed.

Ability to stock and organize supplies in guest service areas including the Marriott Bonvoy Lounge.

Ability to operate computers, phones, and office equipment.

Ability to perform repetitive tasks requiring manual dexterity.

Ability to hear, write, and communicate effectively.

Additional duties may be assigned as needed. 
<h3 class="jobSectionHeader">
Additional Responsibilities Specific to This Position</h3>

Must possess strong guest service and hospitality skills.

Must have knowledge of hotel operations, guest relations, and local area attractions.

Ability to manage multiple guest requests while maintaining a high level of service.

Strong problem-solving and service recovery skills are required.

High school education or equivalent experience is required.

Prior concierge, front desk, or hospitality experience is preferred.

Ability to obtain any required certifications or training in a timely manner.

CPR certification is preferred; first aid training is a plus.

Additional language proficiency is preferred.</div>

Concierge

IHG Hotels & Resorts

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We are looking for a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and guest-oriented, as you&rsquo;ll serve as a primary point of contact for our guests. Your goal will be to ensure our guests enjoy themselves and plan to come back to our hotel. (guest journey)

A little taste of your day-to-day
<ul>
<li>Kicking off truly memorable guest experiences with the warmest of welcome.</li>
<li>Acknowledging IHG One Rewards Loyalty programs and returning guests in person or over the phone.</li>
<li>Completing daily tasks in GR making sure they are completed within required time frame ensuring appropriate follow up.</li>
<li>Maintaining highest level of communications within all departments making sure crucial information is conveyed at all times.</li>
<li>Making the check-in and check-out process feel swift and seamless</li>
<li>Staying one step ahead of our guests&rsquo; needs to anticipate requests and offer tailored recommendations</li>
<li>Being our guests trusted contact &ndash; helping with everything from bill issues to restaurant recommendations.</li>
<li>Address guest complaints, ensuring appropriate follow up and resolution</li>
<li>Reporting to Guest Relation / Front Office Manager</li>
</ul>
What we need from you
<ul>
<li>Excellent communication skills.</li>
<li>Problem-solving skills, turning issues into opportunities so every guest leaves with great memories.</li>
<li>Fluency in the Arabic &amp; English language - extra language would be preferred, but not essential.</li>
<li>Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS.</li>
<li>Preferred working experience with guest relations roles within International Luxury Hotel Brands.</li>
<li>A customer-oriented and professional attitude</li>
<li>Excellent organizational and time-management skills</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relation Agent (Arabic Speaker )

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