guest relations officer

Hilton

<div>
 A Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
 </li>
 <li>
 Be responsible for special room assignments and suite occupancies
 </li>
 <li>
 Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
 </li>
 <li>
 Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
 </li>
 <li>
 Manage the Guest Relations Desk in the hotel lobby
 </li>
 <li>
 Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
 </li>
 <li>
 Maintain the inventory of Guest amenities
 </li>
 <li>
 Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
 </li>
 <li>
 Computer literate and able to navigate through Company systems
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Guest relations experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Proven ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Conflict resolution experience
 </li>
 <li>
 Cash handling experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Officer

Zed Capital Real Estate LLC

About the RoleThe Guest Relations Executive ensures an exceptional guest experience from booking tocheckout while maintaining the quality and operational e.iciency of the properties. This roleblends hospitality, market awareness, and attention to detail to support the smooth operationand growth of the holiday homes portfolio.Key Responsibilities1. Greet and communicate with guests before, during, and after their stay to ensuresatisfaction.2. Handle check-ins, check-outs, and coordinate smooth arrivals and departures.3. Register all guest bookings and stays on DTCM in compliance with Dubai Tourismregulations.4. Receive and manage inquiries from di.erent booking platforms and direct sources.5. Ensure timely responses to guest messages, especially on OTAs to maintain responserate, and if unable to accommodate, o.er suitable alternatives, apply discounts wherepossible, and handle cancellations smoothly.6. Get acquainted with market trends to understand pricing strategies and recommendcompetitive rates for inquiries.7. Conduct property inspections after every checkout, ensuring all assets are in goodcondition and reporting what needs to be repaired, replaced, or restocked. Conductregular inspections of guest areas to identify walls that need repainting, furniture thatrequires deep cleaning, or utensils that should be repaired or replaced.8. Coordinate with housekeeping and maintenance teams to ensure all units are cl

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence. 
About the role:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere. 
Responsibilities<ul><li>
Direct communications with guests before arrival to coordinate a smooth check-in;</li><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</li><li>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</li><li>
Should possess detailed information about the Apartment/Villa, location attractions and city;</li><li>
Maintain up-to date information on arrivals, departures and apartment condition;</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</li><li>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</li><li>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</li><li>
Give proper and complete handover to the next shift;</li><li>
Follow the house rules and policies laid down by the management;</li><li>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</li><li>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package.</li><li>
Employment visa &amp; Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
Parking, Fuel, Salik allowances.</li><li>
Annual Paid leave.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</li><li>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</li><li>
Proficiency in English and Arabic is required. Additional languages are a plus.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</li><li>
Ensure all guest needs and requests are met to the highest standard.</li><li>
Familiarity with hotel management software and CRM systems.</li><li>
Ability to work collaboratively with other departments and support colleagues when necessary.</li><li>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</li><li>
Must be having UAE Driving license and Personal Car</li></ul> 
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div>

Guest Relations Officer -GRO (With valid UAE Driving License)

Equinox Hotels

<div>
 
 
 Your Next Role Starts Where Innovation and Purpose Meet
 
 
 
 
 
 
 Red Sea Global is proud to partner with
 
 Equinox Hotels
 
 &mdash;a global icon in fitness and high performance living&mdash;as they launch a groundbreaking resort at Amaala.
 
 
 
 
 
 This opportunity doesn&rsquo;t come often. We are actively supporting
 
 Equinox
 
 in their talent efforts by spotlighting this exciting role. Join the Equinox&rsquo;s high-performance lifestyle ecosystem. Be a lifestyle leader and take your hospitality career to a whole new level.
 
 
 
 
 
 If you're ready to step into a role where innovation meets purpose, this is your moment to explore your next chapter with
 
 Equinox
 
 Amaala.
 
 
 
 
 
 
 Work Inspired. Lead Boldly. Grow with Equinox Amaala &mdash; Approach Life with Appreciation!
 
 
 
 
 
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Under the direction of the Front Office Manager and/or in the absence of the Director of Rooms, the Guest Relations Manager oversees the daily operation of the Guest Relations Department, ensuring the delivery of exceptional, personalized guest experiences at all stages of the stay.
 </li>
 <li>
 This role focuses on VIP handling, guest recognition, service recovery, and coordination across departments to ensure seamless service delivery.
 </li>
 <li>
 The Guest Relations Manager also acts as a liaison between guests and management, leading the team to consistently achieve and maintain brand and service standards.
 </li>
 </ul>
 
 
 
 
 
 Reports To:
 
 Front Office Manager
 
 
 
 
 
 
 Essential Job Functions:
 
 
 
 
 
 <ul>
 <li>
 Oversees the daily operation of the Guest Relations Department ensuring smooth handling of all guest interactions, arrivals, in-house, and departures.
 </li>
 <li>
 Reviews all VIP arrivals, guest preferences, and special requests; ensures all arrangements and amenities are executed to the highest standard.
 </li>
 <li>
 Ensures that all guest profiles are updated accurately and communicated across relevant departments.
 </li>
 <li>
 Personally greets VIP guests, long-staying guests, and returning guests, ensuring personalized recognition and attention.
 </li>
 <li>
 Supervises the preparation and approval of welcome letters, amenities, and special occasion arrangements (honeymoon, anniversary, birthday, etc.).
 </li>
 <li>
 Monitors and coordinates airport transfers and lobby presence to ensure efficient guest flow and warm welcomes.
 </li>
 <li>
 Handles guest complaints, concerns, and requests with professionalism and empathy, ensuring appropriate service recovery and follow-up.
 </li>
 <li>
 Conducts daily briefings with the Guest Relations team to review arrivals, special requests, VIPs, and functions.
 </li>
 <li>
 Prepares and reviews daily reports such as VIP Arrivals, Guest Preferences, Birthdays, and Airport Pickups.
 </li>
 <li>
 Ensures strong communication and cooperation between Front Office, Housekeeping, Room Service, and other departments to deliver a seamless guest experience.
 </li>
 <li>
 Trains, motivates, and supervises Guest Relations Executives and Officers, ensuring service consistency and adherence to brand standards.
 </li>
 <li>
 Reviews and manages departmental schedules to ensure adequate coverage for operational demands.
 </li>
 <li>
 Monitors guest satisfaction scores and trends, identifies areas for improvement, and implements corrective actions.
 </li>
 <li>
 Conducts regular inspections of VIP rooms and public areas to ensure cleanliness, readiness, and brand alignment.
 </li>
 <li>
 Attends daily operations and leadership meetings as determined by the Front Office Manager.
 </li>
 <li>
 Acts as Manager on Duty when assigned.
 </li>
 <li>
 Ensures all guest amenities, welcome letters, and special gifts are within budget and properly tracked.
 </li>
 <li>
 Works in coordination with Sales and Reservations for special group or VIP events, delegations, and long-stay guests.
 </li>
 <li>
 Complies with hotel safety, hygiene, and brand standards.
 </li>
 <li>
 Performs other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 
 Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Three to five years of experience in a similar role within a luxury hotel environment.
 </li>
 <li>
 Prior guest relations or front office leadership experience required.
 </li>
 <li>
 Strong communication and interpersonal skills, with fluency in English (additional languages preferred).
 </li>
 <li>
 Ability to handle high-pressure situations with composure and professionalism.
 </li>
 <li>
 Demonstrated ability to train, lead, and motivate a team.
 </li>
 <li>
 Excellent organizational skills with keen attention to detail and follow-through.
 </li>
 <li>
 Proficiency in Opera PMS and Microsoft Office applications.
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays as required.
 </li>
 </ul>
 
 
 
 
 
 Essential Physical Abilities:
 
 
 <ul>
 <li>
 Endure various physical movements throughout the work areas.
 </li>
 <li>
 Ability to push, pull, grasp, lift or carry supplies, equipment or supplies
 </li>
 <li>
 Ability to work in a standing position for long periods of time (up to 5 hours).
 </li>
 <li>
 Explain: One-on-one communication with guest, manager and fellow employees.
 </li>
 <li>
 Must be able to see the physical conditions of designated areas.
 </li>
 <li>
 Must be able to observe the physical environment and respond to emergency situations.
 </li>
 <li>
 Ability to effectively handle multiple demands and challenging guest relations issues.
 </li>
 <li>
 Experience working in Saudi Arabia or the GCC region.
 </li>
 <li>
 Knowledge of Forbes or LQA service standards.
 </li>
 <li>
 Certification in hospitality or leadership training programs.
 </li>
 </ul>
 
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
 
</div>

Guest Relations Manager

Mövenpick

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.<ul><li>
Welcome and greet guests upon arrival, providing a warm and professional first impression</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently</li><li>
Coordinate with various departments to ensure guest needs are met</li><li>
Provide information about hotel services, local attractions, and activities in Sharm El Sheikh</li><li>
Assist with check-in and check-out procedures, ensuring a smooth process for guests</li><li>
Maintain accurate guest records and update information in the hotel management system</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Resolve guest issues and concerns in a timely and satisfactory manner</li><li>
Promote hotel services and amenities to enhance guest experience and increase revenue</li><li>
Ensure compliance with hotel policies and procedures while maintaining high standards of customer service</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills with fluency in English; additional languages are a plus</li><li>
Previous experience in hospitality or customer service</li><li>
Bachelor's degree in Hospitality Management, Tourism, or related field preferred</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Computer literacy, including proficiency in MS Office and hotel management software</li><li>
Familiarity with hotel operations and guest service standards</li><li>
Knowledge of local attractions and services in Sharm El Sheikh</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Professional appearance and friendly demeanor</li><li>
Empathetic and supportive attitude towards guests</li><li>
Ability to work well under pressure and handle multiple tasks simultaneously</li><li>
Must be able to work in Sharm El Sheikh, Egypt</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relation Officer - Female

Mandarin Oriental Hotel Group

About the job Based at the Mandarin Oriental Jumeira, Dubai within the Guest Relations Department, Guest Ambassador is responsible to welcome, guide and assist guest throughout their stay with the overall objective to delight and personalize each guest stay. The Guest/Hotel Ambassador is stationed at the Lobby and is responsible of being the first point of contact for all guests. As a Guest Ambassador, you will be responsible for the following duties: <ul>
<li> Have a very good understanding of the hotel s concept and offerings including promotions and be able to verbally explain those to the guests. </li>
<li> Have good knowledge about the rooms and suites, the items in them, and the extra items that can be requested. </li>
<li> Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met. </li>
<li> Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks (i.e. set-ups, packing/unpacking ) </li>
<li> Offer Consistently professional, friendly, warm and engaging service. </li>
<li> Welcome, escort and do room orientation patrons with the overall objective to delight and satisfy each and every guest. </li>
<li> Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Guest Relations Manager. </li>
<li> To bid friendly farewell to guests and sincerely thank them for their visit. </li>
<li> To keep the lobby in line with excellence standards. </li>
<li> Maintain effective communication with all related departments (F&amp;B, Spa, Hsk, Concierge) to ensure a smooth service delivery. </li>
<li> To maintain all guest supplies in appropriate levels. </li>
<li> Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. </li>
<li> Deal promptly, efficiently and pleasantly with any queries. </li>
<li> Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. </li>
<li> Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. </li>
<li> Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest by collecting preferences. </li>
<li> Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately. </li>
<li> Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. </li>
<li> Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. </li>
<li> Create WOW moments to surprise and delight guests in the outlets through gestures and other actions. </li>
<li> Prepare MODUB daily news, check guest profiles and assist Guest Relations Team with administrative tasks as required </li>
<li> Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. </li>
</ul> As a Guest Ambassador, we expect from you: <ul>
<li> High School qualification or equivalent is preferred. </li>
<li> Minimum 2 years experience working in a luxury hotel environment. </li>
<li> Ability to understand guest needs and to deliver superior customer service. </li>
<li> Ability to work long hours with a strong focus on operational excellence. </li>
<li> Ability to understand the flow of service and handle multiple tasks effectively is preferred. </li>
<li> Ability to understand effective approaches of communication with different individuals. </li>
<li> Able to communicate clearly with peers and superiors. </li>
<li> Very good verbal and written communication skills in English. </li>
<li> Verbal communication skills in Russian, French, Italian, Spanish, German or Arabic language in addition to English.</li></ul>

Guest Ambassador

Sofitel

<div>
 
 Company Description
 
 
 
 Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
 
 
 Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
 
 
 With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
 
 
 The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo; Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
 
 
 
 Job Description
 
 
 
 The Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).
 </li>
 <li>
 Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.
 </li>
 <li>
 Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.
 </li>
 <li>
 Monitor and ensure the safety of guests during all activities.
 </li>
 <li>
 Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.
 </li>
 <li>
 Maintain activity equipment and areas in clean and working condition.
 </li>
 <li>
 Adapt activities to suit guest demographics and seasonal demand.
 </li>
 <li>
 Handle guest feedback and resolve minor issues during activities.
 </li>
 <li>
 Represent the hotel&rsquo;s values with a friendly and energetic attitude.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.
 </li>
 <li>
 Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.
 </li>
 <li>
 Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.
 </li>
 </ul>
</div>

Animator

Search 6923+ Guest relations officer jobs near you this November. New roles added regularly across leading industries. Apply today.

6923 guest relations officer jobs NEAR_ME

Guest Relations Officer

Guest Relations Officer

Guest Relations Officer -GRO (With valid UAE Driving License)

Guest Relations Manager

Guest Relation Officer - Female

Guest Ambassador

Animator