guest relations officer

Mövenpick Hotels & Resorts

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 Company Description
 
 
 
 
 Get ready to discover
 
 
 M&ouml;venpick
 
 
 Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.
 
 
 
 
 Job Description
 
 
 
 
 
 Guest Relations Officer
 
 
 
 
 First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 
 
 
 What You Will Be Doing
 
 
 
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 Greet, check-in, respond to requests while providing exceptional service
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 Take initiative to add a personalized experience
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 Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling
 
 
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 </ul>
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 <ul>
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 Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
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 Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
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 Prior experience working with Opera is Mandatory
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 Proven ability to build and maintain good relationships with all stakeholders
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 Communicate thoughts, actions and opportunities clearly with strong networking skills
 
 
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 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
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 Learning programs through our Academies
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 Opportunity to develop your talent and grow within your property and across the world!
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 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
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 </ul>
 Additional information
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Guest Relations Officer

gulfa

Guest Relations Officer / Hostess A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.- Valid UAE driving licenseJob Types: Full-time, Fixed term contractJob Types: Full-time, Permanent, Contract Contract length: 24 months

Guest Relations Officer - Hostess

SS Consultants

We are looking for dedicated Guest Relations Officer at our Model Town, Multan branch for a great customer service experience.About the Role: As a Guest Relations Officer, you will be the warm, welcoming face of our five-star confectionery outlet, creating memorable experiences for every customer who walks through our doors and into our dining area.Key Responsibilities:<ul><li>Welcoming Customers - Greet guests with genuine warmth and enthusiasm, making them feel valued from the moment they arrive at our outlet.</li><li>Providing Information - Share details about our confectionery goods, specialty items, seasonal offerings, promotions, and catering services to help customers make informed choices.</li><li>Handling Feedback &amp; Concerns - Address customer complaints or concerns professionally and promptly, turning challenges into opportunities to exceed expectations and build loyalty.</li><li>Creating Personal Connections - Remember regular customers' preferences, suggest personalized recommendations, and arrange special orders or custom requests to make each visit special.</li><li>Coordinating with Team - Act as a communication bridge between customers and service staff, ensuring orders are accurate and special requests are fulfilled seamlessly.</li><li>Maintaining Ambiance - Help ensure the outlet environment remains clean, inviting, and customer-friendly at all times.</li></ul>Essential Skills &amp; Qualities:<ul><li>Outstanding Communication - Friendly, clear, and professional interaction with diverse customers</li><li>Problem-Solving Ability - Stay calm and resourceful when handling busy periods or resolving issues</li><li>Customer-First Mindset - Genuine passion for hospitality and making people's day better</li><li>Team Player - Collaborative approach to working with service staff</li><li>Attention to Detail - Accuracy in taking orders and remembering customer preferences</li><li>Willingness to work in night shift</li><li>Comfortable in commuting to the work location</li><li>Good communication skills/accent in Urdu and English.</li><li>Graduates will be preferred for this role</li></ul>What We Offer: We offer career development opportunities, and a professional work environment.Job Type: Full-timeApplication Question(s):<ul><li>Can you commute to the job location (Model Town, Multan) easily?</li><li>Can you work in night shift?</li><li>How soon can you join if selected?</li></ul>Work Location: In person

Guest Relations Officer (Female)

Hilton

<div>Guest Relations Officer - French Speaking
A Guest Relations Officer directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
What will I be doing? 
As Guest Relations Officer, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings and Executive Lounge Meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a customer service function or in a similar role</li><li>
A passion for delivering an exceptional level of Guest service</li><li>
High level of IT proficiency</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Officer - French Speaking

Unidwellers Holiday Homes LLC

We are seeking an experienced and customer-oriented Guest Relations Officer to join our Holiday Homes team in Dubai.The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.Key Responsibilities:<ul><li>Manage guest check-ins and check-outs, including physical assistance when required</li><li>Communicate professionally with guests via Airbnb, Booking.com, other platforms, WhatsApp, email, and phone</li><li>Handle guest inquiries, complaints and urgent issues with a customer-first approach</li><li>Create, upload and manage property listings on Airbnb, Booking.com and other platforms</li><li>Work with Property Management Systems (PMS) Guesty</li><li>Coordinate cleaning, maintenance and operational tasks with internal teams</li><li>Monitor guest reviews and follow up on feedback to improve service quality</li><li>Report damages, maintenance issues or guest concerns to management</li><li>Maintain accurate records of guest stays, communications and property status</li><li>Ensure compliance with DTCM regulations and holiday home licensing requirements</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in Holiday Homes or short-term rentals in the UAE</li><li>Experience working with Guesty PMS</li><li>Strong knowledge of Airbnb and Booking.com</li><li>Excellent communication skills in English</li><li>Ability to manage multiple properties and prioritize tasks effectively</li><li>Familiar with guest expectations in short-term rental environments</li><li>Flexible to work evenings, weekends and holidays when required</li><li>Presentable, organized, professional and detail-oriented</li><li>Able to work under pressure and handle urgent guest situations calmly</li></ul>Job Type:<ul><li>Full-time</li></ul>Salary:<ul><li>Up to AED 5,000 per month all inclusive, depending on experience</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What are your salary expectations in AED per month?</li></ul>Experience:<ul><li>Airbnb and Booking.com: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer - Holiday Homes

<div>F&amp;D Guest Relations Officer (Female)
An F&amp;D Guest Relations Team Member engages with our Guests throughout the entire F&amp;D experience. The F&amp;D Guest Relations Team is always prepared to respond to Guest requests, during their meals plays a crucial role in ensuring guests have an exceptional dining experience. Here are some key responsibilities and requirements for this role. 
 
What will I be doing? 
As an F&amp;D Guest Relations Team Member, you will serve on the Food &amp; Drinks Team. An F&amp;D Guest Relations Team Member truly influences the first impressions of our guests and, therefore, is responsible for performing the following tasks to the highest standards:
Greet and Welcome Guests: Ensure a warm and friendly reception for all guests.
<ul><li><ul><li>Handle Inquiries and Complaints: Address guest inquiries about the menu, services, and resolve any complaints promptly and professionally.</li>
<li>Coordinate with other TMs: Work closely with the kitchen and service staff to ensure smooth operations and guest satisfaction.</li>
<li>Monitor Guest Satisfaction: Gather feedback from guests to improve services and ensure a high level of satisfaction.</li>
<li>Assist with Special Requests: Handle special requests such as dietary needs, special occasions, and seating arrangements.</li>
<li>Promote Services: Inform guests about special offers, events, and promotions.</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers.</li>
</ul></li></ul>What are we looking for? 
F&amp;D Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in customer service or hospitality, especially in food and beverage.</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with guests</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Proven ability to listen and respond to demanding guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li>
<li>Keen eye for detail to ensure high standards of service.</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

F&D Guest Relations Officer (Female)

Nisa Sultan- Turkish Cuisine

Restaurant Staff RequiredWe Are Hiring!We are looking for smart, well-groomed, and experienced restaurant staff for our fine dine restaurants.Positions Available:Restaurant Manager Shift Supervisor Order Taker Waiter GRO (Guest Relations Officer)Requirements:Smart, good-looking, and well-presented personality Fluent in spoken English Experience in fine dine service, order taking, and guest receiving Pleasant attitude with strong communication skillsMale &amp; Female candidates can applyRestaurant Manager &amp; Shift Supervisor: Minimum 1&ndash;4 years experienceOther positions: Relevant experience preferredJob Locations: Lahore | Sargodha | Faisalabad(Candidates must be willing to work or shuffle between branches anywhere in Pakistan)Full-timeWork Location: In personHow to Apply: Serious candidates may send their resume via WhatsApp: +923326711233Job Type: Full-timeWork Location: In person

Restaurant Manager/ Shift Supervisor/ Order Taker/ Waiter/ GRO

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