guest relations officer

Astrik Digital

Job description:Astrik is looking for Receptionist. (Female Only)Skilled In:Communication SkillsCustomer ServiceProblem-Solving SkillsMultitaskingResponsibilities:Deliver exceptional guest experiences in a friendly atmosphere.Collect and analyze feedback to identify areas for improvement.Assist in training new staff on guest service protocols and best practices.Perform administrative tasks, including maintaining accurate records and managing schedules.Oversee front desk operations, ensuring smooth check-in and check-out processes.Manage phone and email inquiries, directing them to the appropriate departments as needed.Efficiently managing our office supply inventory is essential for a productive work environment. Prioritize keeping our supplies fully stocked!Requirements:High school diploma or equivalent; degree in hospitality or related field preferred.Previous experience in guest relations or customer service is a plus.Excellent verbal and written communication skills.Proficiency in basic Excel for data entry and reporting.Location: Clifton Block 5, Karachi Shift: NightJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Guest Relations Officer/ Receptionist

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Greet guests upon their arrival and provide them with information about the hotel and the surrounding area
 </li>
 <li>
 Manage and handle guest check-ins and check-outs
 </li>
 <li>
 Resolve any guest complaints or issues in a professional and timely manner
 </li>
 <li>
 Coordinate with other departments such as housekeeping, food and beverage, and maintenance to meet guests&rsquo; needs
 </li>
 <li>
 Provide information and assistance about facilities, services, and local attractions
 </li>
 <li>
 Make room reservations and handle special requests, like room upgrades or special celebrations
 </li>
 <li>
 Monitor guest satisfaction and gather feedback to improve services
 </li>
 <li>
 Ensure compliance with health, safety, and hygiene standards
 </li>
 <li>
 Process payments and maintain accurate records of all transactions
 </li>
 <li>
 Follow up with guests to ensure their satisfaction after their stay
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven work experience as a Guest Relations Officer or similar role
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong knowledge of customer service principles and practices
 </li>
 <li>
 Ability to handle stressful situations with a positive attitude
 </li>
 <li>
 Degree in hospitality management or relevant field is preferred
 </li>
 <li>
 Service focused personality is essential; experience is an asset
 </li>
 <li>
 Prior experience working with Opera or a related system
 </li>
 <li>
 Fluency in English; additional languages are a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Relations Officer - Sofitel Nile Downtown

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Greet guests upon their arrival and provide them with information about the hotel and the surrounding area</li><li>
Manage and handle guest check-ins and check-outs</li><li>
Resolve any guest complaints or issues in a professional and timely manner</li><li>
Coordinate with other departments such as housekeeping, food and beverage, and maintenance to meet guests&rsquo; needs</li><li>
Provide information and assistance about facilities, services, and local attractions</li><li>
Make room reservations and handle special requests, like room upgrades or special celebrations</li><li>
Monitor guest satisfaction and gather feedback to improve services</li><li>
Ensure compliance with health, safety, and hygiene standards</li><li>
Process payments and maintain accurate records of all transactions</li><li>
Follow up with guests to ensure their satisfaction after their stay</li></ul> 

Qualifications 
<ul><li>
Proven work experience as a Guest Relations Officer or similar role</li><li>
Excellent written and verbal communication skills</li><li>
Strong knowledge of customer service principles and practices</li><li>
Ability to handle stressful situations with a positive attitude</li><li>
Degree in hospitality management or relevant field is preferred</li><li>
Service focused personality is essential; experience is an asset</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English; additional languages are a plus</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 


The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</div></div><div> 
Qualifications<div>
The potential candidate must ideally have:
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div>

GUEST RELATION OFFICER (FEMALE)

HIT HR

Hostess/Club Receptionist &ndash; 5-Star Hotel/4 Star Hotel (Immediate Hiring)Company: HIT Human Resource Consultancy (HITHRC) Location: UAE Job Type: Full-time Industry: Hospitality / Luxury HotelsJob Description:HIT Human Resource Consultancy is hiring an experienced and presentable Club Receptionist for a 5-Star Hotel in the UAE. The candidate must be currently in the UAE and ready to join immediately.Responsibilities:<ul><li>Welcome and assist guests with a professional and courteous attitude.</li><li>Manage club check-ins, reservations, and guest records.</li><li>Coordinate with other departments to ensure smooth guest service.</li><li>Maintain a clean and organised reception area.</li></ul>Requirements:<ul><li>Previous experience as a Receptionist / Guest Relations Officer in a hotel or club environment.</li><li>Must be fluent in English (spoken and written).</li><li>Excellent communication and presentation skills.</li><li>Candidates currently in the UAE preferred.</li></ul>How to Apply:Interested candidates, please send your CV with photo and visa status to: careers@hithrc.comJob Type: Full-timePay: AED1,000.00 - AED1,200.00 per month

Restaurant Hostess

Mövenpick

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.<ul><li>
Welcome and greet guests upon arrival, providing a warm and professional first impression</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently</li><li>
Coordinate with various departments to ensure guest needs are met</li><li>
Provide information about hotel services, local attractions, and activities in Sharm El Sheikh</li><li>
Assist with check-in and check-out procedures, ensuring a smooth process for guests</li><li>
Maintain accurate guest records and update information in the hotel management system</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Resolve guest issues and concerns in a timely and satisfactory manner</li><li>
Promote hotel services and amenities to enhance guest experience and increase revenue</li><li>
Ensure compliance with hotel policies and procedures while maintaining high standards of customer service</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills with fluency in English; additional languages are a plus</li><li>
Previous experience in hospitality or customer service</li><li>
Bachelor's degree in Hospitality Management, Tourism, or related field preferred</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Computer literacy, including proficiency in MS Office and hotel management software</li><li>
Familiarity with hotel operations and guest service standards</li><li>
Knowledge of local attractions and services in Sharm El Sheikh</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Professional appearance and friendly demeanor</li><li>
Empathetic and supportive attitude towards guests</li><li>
Ability to work well under pressure and handle multiple tasks simultaneously</li><li>
Must be able to work in Sharm El Sheikh, Egypt</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relation Officer - Female

Helpline Group

Job Title: Government Relations Officer (PRO)Location: Qatar Job Type: Full-TimeJob Description: We are seeking an experienced and dynamic GRO to join our team in Qatar. The ideal candidate will be responsible for managing government-related processes, ensuring compliance with local laws and regulations, and maintaining positive relationships with various authorities and stakeholders.Key Responsibilities:<ul><li>Handle all government-related documentation, including visa applications, renewals, and cancellations.</li><li>Ensure compliance with Qatar's labor and immigration laws and regulations.</li><li>Liaise with government authorities, ministries, and other regulatory bodies.</li><li>Maintain proper documentation and records for all government-related processes.</li><li>Stay updated with changes in government regulations and procedures.</li><li>Provide advice and guidance to management on legal and compliance matters.</li></ul>Requirements: Proven experience as a Government Relations Officer (PRO) in Qatar. Strong knowledge of Qatar's labor laws, visa processes, and government regulations. Excellent communication and interpersonal skills. Proficiency in Arabic and English (both spoken and written). Valid Qatar driving license is an advantage. Strong organizational and documentation skills.If you are a proactive professional with experience in public relations and government processes, we&rsquo;d love to hear from you!Job Types: Full-time, PermanentLicense/Certification:<ul><li>driving license (Required)</li></ul>

Female Government Relations Officer - Arabic

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