guest relations officer

Cala Restaurant

Job OverviewC&aacute;la is an upper-tier dining space built around experience, storytelling, and precision. We are looking for a Guest Relations Officer who understands that hospitality is not just service. it is anticipation, discretion, and emotional intelligence.This role is ideal for someone who can manage guests with calm confidence while maintaining a refined, quiet, and controlled floor presence.Key Responsibilities<ul><li>Welcome and host guests, ensuring a smooth and composed arrival experience</li><li>Manage reservations, table allocation, and guest flow efficiently</li><li>Build relationships with repeat and VIP guests, remembering preferences and occasions</li><li>Guide guests through the dining experience when needed (menu, concept, dishes)</li><li>Handle complaints professionally and ensure effective service recovery</li><li>Coordinate closely with floor staff and kitchen to maintain service timing</li><li>Maintain a calm, organized, and noise-controlled environment on the floor</li></ul>Application Question(s):<ul><li>Do you know regarding CRM use i.e SevenRooms</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Hospitality: 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Guest Relations Officer

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. 
Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer Russian-speaking

TU HOLDINGS L.L.C - O.P.C

Responsibilities :- Guest Relations:Greet guests warmly upon arrival and escort them to their tables.Provide menus and inform guests about daily specials or promotions.Maintain a professional, friendly, and welcoming atmosphere at all times.Handle guest inquiries, complaints, and special requests efficiently and politely.Reservations &amp; Seating:Manage and update reservations using the restaurant&rsquo;s booking system.Coordinate table assignments based on guest preferences and operational flow.Ensure the waiting area is well-managed and communicate estimated wait times.Maintain accurate guest logs and assist with walk-in management.Front Desk &amp; Communication:Answer phone calls and emails related to reservations, events, or general inquiries.Liaise with the kitchen and service teams to coordinate seating and service timing.Keep the front desk and entrance area clean, organized, and presentable at all times.Assist with basic administrative tasks such as maintaining records, menus, or guest feedback forms.Team Support:Collaborate with servers, bartenders, and supervisors to ensure excellent guest service.Support the service team during busy hours by assisting with guest seating or service needs.Communicate effectively with the management regarding any operational or guest-related issues.Qualifications and Skills:Minimum 1&ndash;2 years of experience as a Hostess, Receptionist, or Guest Relations Officer, preferably in a restaurant or hospitality setting.Excellent communication and interpersonal skills.Strong customer service orientation with a pleasant and confident personality.Ability to handle multiple tasks under pressure while maintaining a professional demeanor.Proficient in using reservation systems (e.g., OpenTable, Resy) and basic computer applications (MS Office).Good command of English; additional languages are a plus.Well-groomed and presentable at all times.Education:High school diploma or equivalent qualification.Diploma or certificate in Hospitality Management or related field preferred.Working Conditions:Flexible schedule including weekends and holidays.Long hours of standing and guest interaction may be required.Work environment may include both indoor and outdoor settings depending on the restaurant.Job Type: Full-timeWork Location: In person

Receptionist cum Hostess

Nisa Sultan- Turkish Cuisine

Restaurant Staff RequiredWe Are Hiring!We are looking for smart, well-groomed, and experienced restaurant staff for our fine dine restaurants.Positions Available:Restaurant Manager Shift Supervisor Order Taker Waiter GRO (Guest Relations Officer)Requirements:Smart, good-looking, and well-presented personality Fluent in spoken English Experience in fine dine service, order taking, and guest receiving Pleasant attitude with strong communication skillsMale &amp; Female candidates can applyRestaurant Manager &amp; Shift Supervisor: Minimum 1&ndash;4 years experienceOther positions: Relevant experience preferredJob Locations: Lahore Gulberg | Lakecity | DHA Raya | Dolmen mall(Candidates must be willing to work or shuffle between branches anywhere in Pakistan)Full-timeWork Location: In personHow to Apply: Serious candidates may send their resume via WhatsApp: +923326711233Job Type: Full-timeWork Location: In person

Restaurant Manager/ Shift Supervisor/ Order Taker/ Waiter/ GRO

Tawar Mall

Kindly send your CV to careers@tawarmall.qaRequirements:<ul><li>Can speak TAGALOG language.</li><li>Proven experience as a Guest Relations Officer or Receptionist (mall experience is an advantage).</li><li>Familiarity with hospitality industry standards.</li><li>A customer-oriented and outgoing personality.</li></ul>Responsibilities:<ul><li>Greet guests in a welcoming and professional manner.</li><li>Provide information about facilities, programs, and other services.</li><li>Address customer complaints and escalate when needed.</li><li>Anticipate guest needs and build rapport with customers</li><li>Ensure compliance with health and quality standards</li></ul>Job Types: Full-time, PermanentPay: QAR3,500.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you agree with the stated salary of QAR 3,500 (full package)?</li></ul>Experience:<ul><li>Guest Relations or Customer Service: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>Work Location: In person

Guest Relations Executive

Hilton

<div>Guest Relations Executive
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>
 A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or in a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

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9171 guest relations officer jobs Near Me

Guest Relations Officer

Guest Relations officer Russian-speaking

Receptionist cum Hostess

Restaurant Manager/ Shift Supervisor/ Order Taker/ Waiter/ GRO

Guest Relations Executive

Guest Relations Executive

Guest Relations Executive