guest relations officer

Renaissance Corporate Services

Guest Relations Officer
 
Front Office, Shangri-La Qaryat Al Beri, Abu Dhabi
 
An exciting opportunity has opened up in our Front Office team as a Guest Relations Officer. The Front Office is an integral part of Shangri-La Qaryat Al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.
 
What are we looking for?
 
A high level of Standards.
 Efficiency and punctuality.
 Attention to detail.
 A warm and friendly character.
 Ability to work in a fast paced environment.
 An individual who leads and inspires others.
 Previous experience in luxury hospitality/customer service.
 Lives and breathes the Shangri-La Values.
 
What will you do?
 
Interact with clients and understand their needs.
 Keep Check-In/Check-Out process smooth and enjoyable for the guest.
 Ensure cash handling and credit policies/procedures are followed.
 Maintain a high standard of professionalism amongst Front Office colleagues.
 Make sure that the department remains clean, tidy and presentable at all times.
 Review guest requests and where possible make sure they are acknowledged and carried out.
 Anticipate and exceed guests wants and needs.
 Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
 Assist other departments where necessary.
 
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.
 
Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.

Guest Relations Officer (173537)

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Key Responsibilities:<ul><li>
Represent the Sofitel brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.</li><li>
Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.</li><li>
Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.</li><li>
Engage proactively with guests throughout their stay, gathering feedback and addressing needs.</li><li>
Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.</li><li>
Handle guest requests, such as reservations and special services, ensuring proper follow-up and guest satisfaction.</li><li>
Welcome VIP guests, coordinating smooth check-ins, luggage delivery, and personalised service.</li><li>
Support the preparation and delivery of guest recognition programmes and special events.</li><li>
Manage guest communication before arrival, during the stay, and after departure to ensure a seamless experience.</li><li>
Build personal connections with guests, monitor arrivals and departures, and attend to individual needs throughout their stay.</li><li>
Support the Front Of House team during operational peaks, assisting with check-ins, check-outs, and lobby operations as needed.</li><li>
Coordinate with Housekeeping and Engineering to ensure VIP rooms and special setups meet expected standards before guest arrival.</li><li>
Maintain up-to-date knowledge of the ALL loyalty programme benefits and assist members in making the most of their membership.</li></ul> 

Qualifications 
Skills &amp; Qualifications:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
Friendly, approachable, and engaging, with a strong ability to connect with people from diverse backgrounds.</li><li>
Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.</li><li>
Excellent communication skills, both verbal and written, with fluency in English and Russian (additional languages are a plus).</li><li>
Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.</li><li>
Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.</li><li>
Ability to handle guest concerns with discretion, professionalism, and ownership.</li><li>
Detail-oriented, organised, and able to handle multiple tasks while maintaining a high level of professionalism.</li><li>
Adaptable and flexible, capable of working evenings, weekends, and public holidays as needed.</li><li>
Well-groomed and professional appearance.</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer

Burj ul Zaki Boutique hotel

Job Description &ndash; Front Desk Officer (FDO) / Guest Service OfficerLocation: F-8, IslamabadCompany: Burj ul Zaki (Boutique Hotel)Job Type: Full-timeAbout the RoleWe are looking for a well-groomed, professional, and service-oriented Front Desk Officer / Guest Service Officer to join our team. The ideal candidate should be experienced in using a Property Management System (PMS) and capable of handling guest interactions smoothly and efficiently. This role requires excellent communication skills, attention to detail, and a strong sense of hospitality.Key Responsibilities&middot; Welcome and greet guests upon arrival with a warm and professional attitude.&middot; Perform smooth check-in and check-out procedures using the PMS.&middot; Handle reservations, room assignments, and modifications efficiently.&middot; Respond to guest inquiries, concerns, and requests promptly and courteously.&middot; Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.&middot; Maintain accurate guest records, billing information, and reports through the PMS.&middot; Manage cash and credit transactions following company policies.&middot; Provide information about hotel services, facilities, and local attractions.&middot; Handle guest complaints with patience and professionalism, escalating issues when necessary.&middot; Ensure the lobby and front desk area maintain a clean and welcoming appearance.Requirements&middot; Prior experience as a Front Desk Officer / Guest Service Officer in hospitality.&middot; Proficiency in PMS software (e.g., Opera, Cloud PMS, or equivalent).&middot; Strong communication and interpersonal skills.&middot; Excellent grooming and professional presentation.&middot; Ability to multitask and remain calm under pressure.&middot; Flexibility to work in shifts, including evenings, weekends, and holidays.&middot; Basic knowledge of billing, cash handling, and reporting.What We Offer&middot; Competitive salary and benefits.&middot; Professional growth and training opportunities.&middot; Supportive work environment.&middot; Exposure to premium hospitality standards.Interested candidates should submit their resume and a cover letter outlining their relevant experience. WhatsApp 0333-0698127Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Receiptionist: 5 years (Required)</li></ul>Work Location: In person

Front Desk Officer (Male Only)

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Experience Officer
 
 
 
 Department:
 
 Guest Experience
 
 
 
 Reports to:
 
 Guest Experience Supervisor / Guest Experience Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Experience Officer,
 
 you will play a pivotal role in enhancing the overall guest journey by delivering highly personalized, anticipatory service. This role focuses on the entire guest experience cycle&mdash;from pre-arrival communication and arrival greeting, to room orientation, itinerary planning, in-house guest follow-up, courtesy calls and emails, and post-departure engagement. The Guest Experience Officer ensures each guest enjoys a seamless, memorable, and curated stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Officer, you will need to:
 
 
 
 
 
 
 Pre-Arrival &amp; Arrival Experience
 
 
 <ul>
 <li>
 Initiate personalized pre-arrival communication to gather guest preferences and arrival details.
 </li>
 <li>
 Proactively engage with guests throughout their stay by personally meeting with guests
 </li>
 <li>
 Coordinate special requests, room arrangements, and welcome amenities prior to arrival.
 </li>
 <li>
 Personally welcome guests upon arrival, ensuring a warm and smooth check-in experience.
 </li>
 <li>
 Escort guests to their rooms and provide a detailed orientation on room features, hotel services, and local highlights.
 </li>
 </ul>
 
 
 Guest Itinerary Creation &amp; Coordination
 
 
 <ul>
 <li>
 Engage with guests to design bespoke itineraries including dining, spa, recreational, and destination experiences.
 </li>
 <li>
 Liaise with departments such as concierge, spa, F&amp;B, dive center, and excursions to confirm and coordinate all arrangements.
 </li>
 <li>
 Maintain and communicate itinerary schedules to guests and internal departments.
 </li>
 </ul>
 
 
 In-House Guest Engagement
 
 
 <ul>
 <li>
 Conduct regular courtesy calls and in-person check-ins with in-house guests to assess satisfaction.
 </li>
 <li>
 Handle and resolve guest concerns or special requests promptly and professionally.
 </li>
 <li>
 Continuously monitor guest feedback to enhance the overall guest experience.
 </li>
 <li>
 Update guest profiles with relevant preferences and notes for future visits.
 </li>
 </ul>
 
 
 Communication &amp; Follow-Up
 
 
 <ul>
 <li>
 Send personalized welcome and follow-up emails during the guest&rsquo;s stay.
 </li>
 <li>
 Coordinate celebrations such as birthdays, anniversaries, and special occasions.
 </li>
 <li>
 Ensure all guest requests are actioned promptly by following up with the respective departments.
 </li>
 </ul>
 
 
 Post-Departure Engagement
 
 
 <ul>
 <li>
 Send thank-you messages and post-stay follow-ups.
 </li>
 <li>
 Record feedback and notes into guest history for future stays.
 </li>
 <li>
 Support guest retention by fostering relationships and encouraging return visits
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Flexible schedule including evenings, weekends, and holidays.
 </li>
 <li>
 Requires standing, walking, and guest interaction for extended periods.
 </li>
 <li>
 Cross-functional coordination with all hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Centricity &amp; Personalization
 </li>
 <li>
 Communication &amp; Listening Skills
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Multitasking &amp; Prioritization
 </li>
 <li>
 Emotional Intelligence &amp; Empathy
 </li>
 <li>
 Follow-Up &amp; Accountabilit
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Guest Experience Officer

Aspire Global Human Resources

Guest relation Officer (preferably Arabic speaker)&ensp;Single hiring status<ul><li>&ensp;&ensp;&ensp;Shared room in a shared Apartment</li><li>&ensp;&ensp;&ensp;Monthly salary bracket from 2,000 - 2,500 Qatar Riyal</li><li>&ensp;&ensp;&ensp;Every 2 years air ticket</li></ul>Please mail your applicaiton to connect@aspireglobal-hr.comJob Type: Full-timePay: QAR2,000.00 - QAR2,500.00 per month

Guest relation Officer (preferably Arabic speaker)

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To be an Heartist of the hotel, in and outside the work place.</li><li>
To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.</li><li>
To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.</li><li>
To ensure a proper coverage and supervision of the Guest Relations sections at all times.</li><li>
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.</li><li>
To ensure uncompromising levels of cleanliness and maintenance through own responsibility.</li><li>
To use appropriate materials and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.</li><li>
To use the proper telephone etiquette as per Sofitel standards.</li><li>
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To properly use all the equipment and PMS.</li><li>
To daily follow the checklists and billing procedures.</li><li>
To daily read the logbook and to sign it and update the activity reports.</li><li>
To update the team with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct daily line up briefing with the lobby hostess team to recapitulate tasks and activity.</li><li>
To promote the Accor loyalty programs.</li><li>
To maintain an atmosphere of high morale and a happy working relationship among the team.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>
To carry out any other reasonable duties as assigned by the Guest Experience Manager.</li></ul></div>

Guest Relations Supervisor

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>Previous experience in holiday homes / short-term rentals in Dubai (mandatory)</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

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