guest relations officer

Al-Futtaim

<div>Job Requisition ID: 177193
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
As a Guest Relations Officer, you will be the first point of contact for customers across our UAE showrooms, helping deliver a consistently welcoming and high-quality experience via walk-ins, phone calls, and email enquiries. You will support the Sales Department by ensuring customer enquiries are handled efficiently, information is provided accurately, and every interaction reflects a strong quality service culture. 

<div>
What you will do 
<ul><li>Handle customer enquiries efficiently through walk-ins, phone, and email, ensuring timely follow-up and a positive customer experience.</li><li>Welcome, meet, and greet all showroom visitors professionally, creating a strong first impression.</li><li>Provide accurate information on products and services, and guide customers to the right support when needed.</li><li>Support showroom coordination and ensure the reception/workstation and customer areas are tidy and fully operational.</li><li>Log all walk-in and phone enquiries accurately in the Fastrack system.</li><li>Prepare and submit required reports (e.g., walk-in logs, demo/test drive logs) as per agreed timelines.</li><li>Follow QHSE rules, SOPs, and emergency/evacuation procedures, and participate in safety awareness trainings.</li></ul></div> 

<div>
Required skills to be successful 
<ul><li>Strong English communication skills (verbal and written).</li><li>1&ndash;2 years of customer service experience.</li><li>Customer-focused mindset with confidence handling enquiries in person, by phone, and by email.</li><li>Professional, pleasant manner with strong interpersonal skills.</li></ul></div> 


About the team 
You will be part of the Sales Department and work closely with colleagues across the business to promote continuous improvement in customer service. The team is committed to building a strong quality service culture, creating a positive experience for every customer and building customers for life. 

<div>
What equips you for the role 
<ul><li>Ability to stay organized in a busy showroom environment and balance multiple enquiries.</li><li>A consistent focus on quality and accuracy to minimize errors and rework.</li><li>Willingness to follow safety standards, processes, and company guidelines.</li><li>Proactive, hardworking, and motivated approach with good attention to detail.</li><li>Comfortable systems and keeping accurate records (IT knowledge is an advantage).</li></ul></div> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. 
Additional Internal Information:<div> 
<ul><li>Reports to: Sales Manager</li><li>Band: E</li></ul></div>

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered. 
You must inform your HRBP in confidence of your application. 
Please note that this vacancy may be advertised externally in the next week so apply without delay.</div>

Guest Relations Officer

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. 
Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer Russian-speaking

Hilton

<div>
 A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or in a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Executive

Hampton Inn by Hilton Baymeadows

Overview We are seeking a friendly and professional Guest Service Agent to join our hospitality team. This role is vital in delivering exceptional guest experiences, managing front desk operations, and ensuring guest satisfaction at our resort or hotel. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to communicate effectively in multiple languages. Bilingual applicants are highly encouraged to apply. This position offers an engaging environment where guest relations and hospitality excellence are at the forefront of daily operations.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in/check-out procedures</li><li>Manage reservations, cancellations, and modifications efficiently using multi-line phone systems</li><li>Provide information about hotel amenities, local attractions, and services to enhance guest experience</li><li>Handle guest inquiries and resolve issues promptly to ensure satisfaction</li><li>Maintain accurate guest records and manage billing processes</li><li>Assist with night audit procedures as needed to ensure financial accuracy</li><li>Uphold excellent phone etiquette when communicating with guests and vendors</li><li>Collaborate with housekeeping, maintenance, and other departments to meet guest needs</li><li>Ensure front desk area remains organized, welcoming, and professional at all times</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations preferred</li><li>Strong background in customer service within the hospitality industry</li><li>Multilingual skills or bilingual proficiency highly desirable for effective guest communication</li><li>Familiarity with hotel management software and multi-line phone systems a plus</li><li>Knowledge of guest relations, resort operations, and hospitality best practices is advantageous</li><li>Experience handling night audit procedures is beneficial but not required</li></ul>This role is ideal for individuals passionate about providing outstanding guest services in a dynamic hospitality environment. We value professionalism, attention to detail, and a genuine desire to create memorable experiences for our guests.Pay: $15.00 - $16.00 per hourWork Location: In person

Guest Service Agent

Kennedy Property

The Company:Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>The selected candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.</li><li>Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout.</li><li>Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.</li><li>Handling guest complaints and concerns in an efficient and timely manner.</li><li>Coordinating housekeeping schedules and property maintenance works.</li><li>Coordinating the furnishing of new vacant properties according to DCT quality standards.</li><li>Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.</li><li>Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.</li><li>Should possess detailed information about the apartment, location attractions and city.</li><li>Maintain up-to date information on arrivals, departures and apartment condition.</li><li>Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.</li><li>Adhere to strict staff grooming and hygiene standards.</li><li>Consciously and continuously strive to better his/ her skills and increase his/her knowledge.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply unless you have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in English (Verbal and Non-Verbal) is essential.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have your own car?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Executive (Tagalog Speaking)

Swissôtel

<div>Company Description 
&ldquo;Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.&rdquo; 
Job Description 
**Key Responsibilities**<ul><li>
Welcome guests and provide warm, professional assistance with inquiries, requests, and complaints in a timely manner</li><li>
Provide comprehensive information about hotel services, facilities, and local attractions</li><li>
Arrange transportation, restaurant reservations, tours, tickets, and other guest requests with attention to detail</li><li>
Coordinate with housekeeping, front office, and other departments to fulfill guest needs and ensure satisfaction</li><li>
Maintain up-to-date knowledge of the local area, events, and services to deliver personalized, proactive service</li><li>
Handle luggage assistance coordination and manage complex guest requests with resourcefulness and discretion</li><li>
Maintain confidentiality and professionalism at all times, protecting guest privacy and data</li><li>
Record guest requests and feedback, following up to ensure satisfaction and continuous improvement</li></ul>
**Requirements**<ul><li>
Previous experience in hospitality, front office, or guest services (luxury hotel environment preferred)</li><li>
Strong communication and interpersonal skills with excellent customer service orientation</li><li>
Good knowledge of local area attractions and services</li><li>
Ability to multitask, work under pressure, and manage time effectively</li><li>
Fluent in English; additional languages are an advantage</li><li>
Professional appearance, positive attitude, and cultural awareness</li><li>
Flexibility to work shifts, weekends, and holidays</li><li>
Problem-solving acumen and ability to work collaboratively within a team environment</li></ul> 

Qualifications<ul><li> 
Minimum 2&ndash;3 years of substantive experience in a luxury hotel concierge or guest relations role within a 5-star or ultra-luxury establishment.</li><li>
Les Clefs d'Or certification or demonstrated eligibility is essential.</li><li>
Comprehensive knowledge of the local destination, luxury lifestyle offerings, and the expectations of high-net-worth clientele.</li><li>
Demonstrated expertise in anticipating guest requirements and delivering bespoke, tailored experiences consistently.</li><li>
Fluency in a minimum of two languages required; proficiency in additional languages is essential.</li><li>
Superior interpersonal and communication capabilities with a proven track record of building and maintaining relationships with discerning clientele.</li><li>
Advanced problem-solving acumen and resourcefulness in managing complex guest requests with absolute discretion and professionalism.</li><li>
Advanced proficiency with concierge management systems, property management software, and digital communication platforms.</li><li>
Unwavering commitment to confidentiality, discretion, and the maintenance of the highest standards of guest privacy and data protection.</li></ul></div>

Tamayyaz - Concierge Agent- Saudi Only

<div>
 
 Job Requisition ID:
 
 177517
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Ensure customers receive the world's warmest welcome upon entering the branch
 </li>
 <li>
 Establish the reason for customer visits and direct them to the appropriate department
 </li>
 <li>
 Ensure customers with appointments are directed to the correct executive for a smooth transition
 </li>
 <li>
 Provide a warm send-off to customers exiting the branch
 </li>
 <li>
 Understand and manage the customer journey from start to finish
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Minimum of 1-year experience in customer service or a customer-facing role
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 <li>
 Emiratization with family book
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service.
 
 
 
 What Equips You For The Role
 
 
 
 Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Receptionist - Emiratization | Al-Futtaim Automotive | FAMCO

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