guest relations officer

IIQAF

<div>Location: Dubai, UAE 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 7,500 &ndash; AED 8,000 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and customer-focused Guest Relations Officer to manage client interaction and front-facing services within our construction projects and corporate offices in Dubai. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.
This role is ideal for candidates searching for Guest Relations Officer jobs in Dubai, Client Relations Officer UAE, Front Office Construction jobs, or Customer Service Officer &ndash; Construction Industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist clients, visitors, contractors, and stakeholders professionally</li><li>
Manage front desk operations and corporate reception activities</li><li>
Handle client inquiries, complaints, and service requests efficiently</li><li>
Coordinate meetings between project managers, engineers, and clients</li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support customer satisfaction initiatives and client relationship management</li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with company policies and site security procedures</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Guest Relations Officer, Client Relations Officer, or Front Office Executive</li><li>
Background in construction, real estate, or corporate environments preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in construction project offices or developer companies in UAE</li><li>
Knowledge of CRM systems and customer service tools</li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 7,500 &ndash; AED 8,000 per month</li><li>
Professional corporate role within Dubai&rsquo;s growing construction sector</li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in client relations and corporate services</li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

TASC Outsourcing

<div>
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 Role - Guest Relations Officer
 
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 Location - Across Dubai
 
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 Salary - 3000-4000 AED+Transportation
 
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 Type - Outsourced
 
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 Contract - Long Term
 
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 Working days/Time - 6 days working(Rotational Shift)Night Shift
 
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 Key Responsibilities
 
 
 Customer Engagement
 
 <ul>
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 Approach and engage customers to promote games and activities.
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 Explain game rules, features, and prize structures clearly.
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 Encourage participation and upsell gaming packages or promotions.
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 Sales &amp; Promotion
 
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 Achieve daily participation and revenue targets.
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 Promote ongoing offers, events, and loyalty programs.
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 Assist in promotional campaigns and special events.
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 Operational Support
 
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 Ensure gaming areas are clean, organized, and visually appealing.
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 Support basic setup and monitoring of gaming stations.
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 Coordinate with the operations team to ensure smooth functioning of games.
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 Customer Service
 
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 Address customer inquiries and provide assistance when required.
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 Handle minor concerns professionally and escalate issues if needed.
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 Ensure customers have a positive and memorable experience.
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 Regards
 
 
 TASC Recruitment Team
 
</div>

Aurora Stays Holiday Homes Rental LLC

Holiday Homes Manager &amp; Guest Relations Officer About Aurora: Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.Responsibilities:Operations &amp; Management: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.Guest Relations: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.Booking &amp; Reservations: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.Feedback Handling: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.Team Collaboration: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.The ideal candidate will have the following:<ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul>What We Offer at Aurora:Competitive Salary: A market-aligned compensation package that recognizes your experience and skills.Flexible Work Schedule: The possibility for flexible working hours ensuring a work-life balance.Career Growth: Opportunities for personal and professional development in a rapidly-growing company.Dynamic Work Environment: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.Training Programs: Access to training sessions, workshops, and seminars to enhance job-related skills.Team Building: Regular team outings, dinners, and events to foster teamwork.Strategic Location: Work in the heart of Dubai, close to public transport and major attractions.Supportive Management: A management team that prioritizes employee well-being, feedback, and continuous improvement.Vacation &amp; Time Off: Generous annual leave policy, including holidays, sick leave, and personal days.Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

Pearl Tours and Travel (Pvt) Ltd

Job briefWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you&rsquo;ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.Responsibilities<ul><li>Review arrival lists to welcome guests</li><li>Attend to special guests (e.g. VIPs) and answer their inquiries</li><li>Provide information about amenities, area and venues and promote services</li><li>Anticipate guest needs and build rapport with customers</li><li>Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)</li><li>Address customer complaints and escalate to Operations Manager when needed</li><li>Record information in the logbook daily</li><li>Ensure compliance with health and quality standards</li></ul>Requirements and skills<ul><li>Proven experience as a Guest Relations Officer</li><li>Familiarity with hospitality industry standards</li><li>Proficiency in English; knowledge of additional languages is a plus</li><li>Computer literacy</li><li>A customer-oriented and professional attitude</li><li>An outgoing personality</li><li>Outstanding communication abilities</li><li>Excellent organizational and time-management skills</li><li>Minimum Education: Intermediate and above.</li><li>Age: Under 25</li><li>Email your CV: official.raheel@gmail.com Or Whatsapp: 03132199782</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: From Rs41,000.00 per monthWork Location: In person

Guest Relationship Officer (Female)

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
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 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
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 Support the Front desk team in coordinating guest services and activities
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 Oversee check-in and check-out processes, ensuring smooth and efficient operations
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 Collaborate with other departments to fulfill guest needs and resolve issues
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 Train and mentor guest relations staff to maintain high service standards
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 Assist in creating and implementing guest satisfaction initiatives
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 Monitor and analyze guest feedback to identify areas for improvement
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 Participate in special events and VIP guest arrangements
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 Ensure compliance with hotel policies and local regulations
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 Assist in managing the guest relations budget and resources
 
 
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 Qualifications
 
 
 
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 College diploma in hotel management or related field
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 Previous experience in Front Office or Guest Services
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 Good Communication skills
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 Experience with Front Office Systems
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 Good English skills, both written and spoken and Russian is a plus
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</div>

Assistant Guest Relations Manager

Crowne Plaza Hotel

<div>About Us At Crowne Plaza Al Salam, we are dedicated to building a better way to travel for the modern business guest. We want our guests to feel able to do their best, achieve their goals, and be recognized for their success. To help them, we need you: a passionate individual who stays a step ahead, ensuring our guests are powered and productive.

The Role Do you have a passion for creating seamless and unforgettable experiences? If so, we invite you to embark on a career journey like no other at Crowne Plaza Al Salam, part of the IHG&reg; family.

We are looking for a team player to join us in providing genuine, heartfelt care to our guests, colleagues, and owners. In this role, you will be the first point of welcome, setting the highest standard of service from the moment a guest arrives. You will work with a friendly, motivated team to ensure everyone provides fast, professional, and efficient service.

Key Responsibilities In this role, you will ensure the smooth operation of the lobby and guest services area. Your specific duties include:
<ul>
<li>Guest Welcome: Receive guests in a professional and friendly manner, satisfying expectations from arrival through to departure. Greet all guests immediately upon arrival, offering assistance at all times.</li>
<li>Luggage Handling: Ensure that guest luggage is carried promptly and safely from the arrival point to the room, and from the room to the departure point upon checkout.</li>
<li>Information Services: Maintain up-to-date knowledge of the hotel and local services (attractions, dining, transport), supplying information and responding to guest queries confidently.</li>
<li>Communication: Maintain effective communication with all related departments, particularly Front Office, to ensure smooth service delivery. Deal promptly, efficiently, and pleasantly with incoming calls.</li>
<li>Deliveries: Handle all messages, mail, and packages for guests and staff, ensuring they are delivered at the appropriate time professionally. Deliver morning newspapers and guest messages immediately without delay.</li>
<li>Lobby Maintenance: Regularly check the lobby area, ensuring it is clean, tidy, and presentable. Ensure the Concierge desk and storeroom are organized.</li>
<li>Systems &amp; Admin: Maintain awareness of guest profiles through the Opera system. Receive registration cards from the Night Manager to be filed according to established procedure. Maintain the daily function board.</li>
<li>Upselling: Suggestively sell hotel promotions, outlets, and facilities at all times.</li>
<li>Teamwork: Cooperate in the performance of any reasonable task requested by management or guests. Establish and maintain good public relations.</li>
</ul>
Who We Are Looking For You&rsquo;ll be working with a motivated team who you will support with your distinctive style. We are looking for individuals who:
<ul>
<li>Are passionate about providing genuine hospitality.</li>
<li>Have excellent communication skills.</li>
<li>Are organized and efficient.</li>
<li>Can maintain a healthy work environment through cooperation with colleagues.</li>
</ul>
Our Promise At IHG, we&rsquo;ve made a promise. As one of the world&rsquo;s leading hotel groups, we&rsquo;re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected &ndash; wherever they are in the world.

Diversity, Equity &amp; Inclusion Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

Ready to start your journey? Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with Crowne Plaza Al Salam today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Bell Man/Valet Driver

Swissôtel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Job Description<ul><li>
Offer consistently professional, friendly, warm and engaging service</li><li>
Be available for guests at all times as a point of contact</li><li>
Maintain effective communication with all related departments to ensure a smooth service delivery</li><li>
Ensure that the rooming of all guests is according to the Swissotel standards</li><li>
Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries</li><li>
Deal promptly, efficiently and pleasantly with any queries</li><li>
Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity</li></ul> 

Qualifications 
Qualifications<ul><li>
Previous customer related experience required</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Strong interpersonal and problem solving abilities</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul> 

Additional Information 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

Lobby Ambassador

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