guest relations officer

Cala Restaurant

Job OverviewC&aacute;la is an upper-tier dining space built around experience, storytelling, and precision. We are looking for a Female Guest Relations Officer who understands that hospitality is not just service. it is anticipation, discretion, and emotional intelligence.This role is ideal for someone who can manage guests with calm confidence while maintaining a refined, quiet, and controlled floor presence.Key Responsibilities<ul><li>Welcome and host guests, ensuring a smooth and composed arrival experience</li><li>Manage reservations, table allocation, and guest flow efficiently</li><li>Build relationships with repeat and VIP guests, remembering preferences and occasions</li><li>Guide guests through the dining experience when needed (menu, concept, dishes)</li><li>Handle complaints professionally and ensure effective service recovery</li><li>Coordinate closely with floor staff and kitchen to maintain service timing</li><li>Maintain a calm, organized, and noise-controlled environment on the floor</li></ul>Location: Emaar Coral Tower, DHA Phase 8, KarachiAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you know regarding CRM use i.e SevenRooms</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Hospitality: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Female - Guest Relations Officer

Marriott International

<div>Additional Information 
Job Number26066517 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert - Guest Relations Officer

CG Global Pvt. Ltd.

This is a full-time on-site role for a Hotel Receptionist at LOKAL Rooms in DHA, Karachi. The Hotel Receptionist will be responsible for carrying out receptionist duties, managing reservations, maintaining phone etiquette, and ensuring effective communication with guests and staff on a daily basis.Your Role <ul><li>Ensure an excellent guest service experience from the point of arrival, throughout the duration of stay, to point of departure</li><li>Execute end-to-end check in and out procedures, make reservations and complete administrative tasks such as filing, key management and maintaining room bills ensuring prompt payments</li><li>Communicate with the housekeeping and maintenance departments to ensure prompt responses to guests needs</li><li>Address guests' queries and concerns and resolve issues in a timely manner</li><li>Monitor and update daily reports and files and other records requested by management</li><li>Assist in planning hotel events, meetings and in-house staff engagement activities or special projects, as required</li><li>Follow security and safety standards at all times</li></ul>Your Expertise<ul><li>2+ year experience in front desk office, reservations or guest relations department of a hotel / guesthouse/ club/ resort is preferred</li><li>Good interpersonal skills and communication across all levels</li><li>Excellent organizational and multitasking abilities</li><li>Customer service orientation and problem-solving skills</li><li>Proficiency in MS Office and booking systems</li><li>Diploma or certification in Hotel Management or related field</li></ul>Location: DHA Phase 7 Ext., KarachiJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li><li>Please mention current salary (Must).</li><li>Please mention expected salary (Must).</li><li>Are you comfortable commuting to DHA Phase 7 Ext. daily for work?</li></ul>Experience:<ul><li>hotel receptionist: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Hotel Receptionist

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Apr 27, 2026, 7:31:53 AM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li></ul> 
<ul><li>
Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li></ul> 
<ul><li>
Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li></ul> 
<ul><li>
Implement and maintain guest guest recognition program.</li></ul> 
<ul><li>
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li></ul> 
<ul><li>
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li></ul> 
<ul><li>
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li></ul> 
<ul><li>
Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li></ul> 
<ul><li>
Entertain guests when appropriate.</li></ul> 
<ul><li>
Assist the cashiers with guest billing procedures.</li></ul> 
<ul><li>
Ensure that guest check out arrangements are in order, and to bid guests farewell.</li></ul> 
<ul><li>
Carry out administrative requirements as directed.</li></ul>
General<ul><li>
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li></ul> 
<ul><li>
Performs additional duties as directed by supervisors.</li></ul> 
<ul><li>
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li></ul> 
<ul><li>
Is fully conversant with al health and safety, fire and emergency procedures.</li></ul> 
<ul><li>
Maintains a high standard of personal hygiene, dress, uniform, and body language.</li></ul> 
<ul><li>
Is polite and professional in any situation where the image or reputation of the hotel is represented.</li></ul> 
<ul><li>
Attends meetings and training as required by supervisors.</li></ul> 
<ul><li>
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li></ul> 
<ul><li>
Interacts with guests actively soliciting feedback.</li></ul> 
Qualifications 
What will you bring to this role?<ul><li>
Fluent in English (written and spoken); proficient in Russian</li><li>
Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li><li>
Excellent communication and interpersonal skills with a naturally engaging personality</li><li>
Strong problem-solving abilities and emotional intelligence</li><li>
Ability to remain calm, professional, and detail-oriented under pressure</li><li>
Proficiency in Opera PMS or similar hotel management systems is an advantage</li><li>
Passion for creating exceptional guest experiences and meaningful connections</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent

La Petite Maison (LPM)

<div>
 
 We are currently looking for a confident and service-driven
 
 Receptionist
 
 to join our team.
 
 
 As the first and last point of contact, you will play a key role in shaping the guest&rsquo;s overall impression. This position is central to delivering a seamless and refined arrival experience from the very first interaction
 
 .
 
 We are looking for someone who combines warmth, organisation, and composure &mdash; even during the busiest moments.
 
 
 
 The Role
 
 
 
 As our Receptionist, you will manage reservations, coordinate guest flow, and ensure a seamless arrival experience. You will maintain control of the front desk while creating a welcoming and polished atmosphere aligned with the
 
 Le Caf&eacute; LPM.
 
 
 
 
 Your Profile
 
 
 
 
 Experience &amp; Mindset
 
 
 <ul>
 <li>
 A dynamic, energetic, and vibrant personality is highly valued.
 </li>
 <li>
 Familiarity with reservation systems and managing guest flow during peak hours is essential.
 </li>
 <li>
 French or another European language in addition to English is considered an advantage.
 </li>
 </ul>
 
 
 Guest Interaction &amp; Communication
 
 
 
 
 First Impression:
 
 
 
 You create a warm, professional, and confident first impression for every guest, setting the tone for the entire dining experience.
 
 
 
 Communication:
 
 
 
 You communicate clearly and effectively, both in person and over the phone, handling inquiries and special requests with professionalism and discretion.
 
 
 
 Multilingual Skills:
 
 
 
 English is required; Arabic, French, or additional languages are a strong asset.
 
 
 
 Organisation &amp; Operational Awareness
 
 
 
 
 Reservation Management:
 
 
 
 You manage reservations, seating arrangements, and guest lists with accuracy and structure, ensuring optimal table allocation at all times.
 
 
 
 Flow Control:
 
 
 
 You balance walk-ins and pre-booked reservations strategically to optimise seating capacity and maintain service flow.
 
 
 
 Presentation:
 
 
 
 You ensure the reception area remains clean, organised, and representative of the brand at all times.
 
 
 
 Problem-Solving &amp; Composure
 
 
 
 
 Pressure Handling:
 
 
 
 You remain calm and composed during peak service periods and unexpected situations such as overbookings.
 
 
 
 Solution-Oriented:
 
 
 
 You find quick, practical solutions that protect both guest satisfaction and operational efficiency,
 
 while maintaining a positive and composed demeanour.
 
 
 
 
 Appearance &amp; Professionalism
 
 
 <ul>
 <li>
 You maintain a polished and well-groomed appearance.
 </li>
 <li>
 You adhere to professional etiquette and dress standards at all times.
 </li>
 </ul>
 
 
 Compensation
 
 
 
 
 What We Offer
 
 
 
 
 Basic Salary:
 
 4,000 AED per month
 
 
 
 Housing &amp; Transportation Allowance:
 
 2,400 AED per month
 
 
 
 Benefits
 
 
 
 ✨ Staff discounts at LPM Restaurants and sister companies.
 
 
 🗓️ 2 days off per week + 22 days annual leave + public holidays.
 
 
 🏥 Comprehensive medical insurance.
 
 
 📈 An opportunity to grow within one of the most prestigious dining brands, with potential international mobility.
 
</div>

Receptionist (Le Café LPM)

Accor

<div>Company Description 
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes 
 
 
Job Description 
<ul><li>
To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.</li><li>
To ensure that all VIP and Loyalty Program guest are being, met upon arrival and offered the best service standards within the ACCOR standards</li><li>
To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.</li><li>
To be fully conversant with all services, activities, facilities and F&amp;B Promotions offered by the hotel and recommend to the guests.</li><li>
To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.</li><li>
To be able to explain and show the guests all the facilities in the room.</li><li>
To perform opening and closing procedures established for the Place of Work as assigned.</li><li>
To attend to all guests who approach the Front Desk with a smile.</li></ul><ul><li>
To take care of all matters related to the arrival, stay &amp; departure of VIP &amp; Loyalty Program guests</li><li>
To handle guest complaint &amp; tracking of complaints</li><li>
To liaise with company bookers, travel agents &amp; tour operators and conducts hotel visits &amp; site inspections</li><li>
To assist guest with flight reservations and confirmations, onward hotel reservations and all other travel/sightseeing related matters</li></ul><ul><li>
To liaise with all appropriate departments &amp; outside companies before, during and after VIP &amp; AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.</li><li>
To utilize the hotel&rsquo;s brand&rsquo;s quality &amp; guest satisfaction assurance &amp; recording tools at all times, analyze the results daily &amp; take appropriate action, communicate/distribute the results monthly.</li><li>
To take care of all inquiries received by guests -&gt; &ldquo;One-Stop Shop&rdquo; for guest related problems/enquiries.</li><li>
To be always present in the lobby &amp; outside the hotel front and liaise with guests &amp; visitors and actively try to anticipate guests&rsquo; needs &amp; solve potential problems before it starts to affect a guest&rsquo;s stay.</li><li>
To maintain guest profile by ensuring that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system especially for long-staying guest, regular, VIP and AHFG guests. Update &amp; communicate such information to the other F/O sections as well as to other hotel departments, if needed.</li><li>
To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.</li></ul><ul><li>
To liaise with all other departments for all Guest related matters.</li><li>
To be flexible in supporting other colleagues needs in other departments or sister properties based on the hotel priorities and anticipated business levels.</li><li>
To be always available during peak periods.</li><li>
To be able to carry out all functions of a GSA, Bell Captain &amp; Attendant whenever required.</li><li>
To be conversant and fully knowledgeable of OPERA system as per the scope of work</li><li>
To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)</li><li>
To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</li></ul><ul><li>
To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</li><li>
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.</li><li>
To meet, greet and escort all guests to their rooms upon check-in to the hotel.</li><li>
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>
To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.</li><li>
To ensure that the guests are offered the highest level of personalized service at all times.</li><li>
To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.</li><li>
Never say no to the guest without offering an alternative solution.</li><li>
To be demanding and critical when it comes to service standards.</li><li>
To ensure that the team projects a warm, professional and welcoming image.</li><li>
To constantly strive to assist all guests that she/he may come in contact with during her/his work hours.</li><li>
To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li></ul> 

Qualifications 
Bachelor Degree.
German / French / Polish Speaker.
Microsoft Office Skills.
Hotels Experience.</div>

Female Guest Relations Agent - German / French Speaker

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