guest relations officer

Chaaye Khana

Job Summary We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at a premier hotel/resort. The ideal candidate will excel in providing exceptional customer service and ensuring a positive guest experience. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and addressing any inquiries or concerns they may have.PKR 28,000 &ndash; 40,000+ (Based on experience &amp; communication skills)Responsibilities<ul><li>Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.</li><li>Manage front desk operations, including check-in and check-out procedures.</li><li>Provide information about hotel services, local attractions, and events to enhance guest experiences.</li><li>Handle guest inquiries and resolve any issues promptly and professionally.</li><li>Process reservations and maintain accurate records of guest information.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Assist with billing inquiries and payment processing.</li><li>Maintain cleanliness and organization of the front desk area.</li></ul>Qualifications<ul><li>Previous experience in hospitality or customer service is preferred.</li><li>Strong communication skills, both verbal and written; bilingual or multilingual abilities are a plus.</li><li>Excellent guest relations skills with a focus on providing outstanding service.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail.</li><li>Familiarity with front desk operations in a hotel or resort setting is advantageous.</li><li>Proficient in using computer systems for reservations and guest management.</li><li>A positive attitude, team-oriented mindset, and willingness to assist colleagues as needed.</li></ul>Join us in delivering exceptional experiences to our guests while working in a dynamic and rewarding environment!Job Type: Full-timePay: From Rs25,000.00 per monthAbility to Commute:<ul><li>Dulles, VA 20189 (Required)</li></ul>Ability to Relocate:<ul><li>Dulles, VA 20189: Relocate before starting work (Required)</li></ul>Work Location: In person

Guest Relations Officer (GRO)

Skylink Distributions (Pvt.) Ltd

Gender: FemaleEducation: Intermediate or GraduateExperience: 1 year extensive in similar role.Good personality and confident, Fluent in English (spoken and written) ,Strong command of MS Office, especially Outlook and ExcelExcellent communication and interpersonal skillsLocation: Clifton, Block 4 and near by areasJob Responsibilities:<ul><li>Greet and welcome all visitors in a courteous and professional manner.</li><li>Answer all national and international calls daily with politeness and professionalism.</li><li>Maintain a detailed log of visitors, calls, and attendance records.</li><li>Perform general reception duties, ensuring the front desk area remains presentable at all times.</li><li>Organize and file data, and ensure all records are kept up to date.</li><li>Coordinate with the Human Resources department to maintain and circulate various structured documents and reports as required.</li><li>Ensure personal grooming and professional presentation at all times.</li></ul>Requirements:<ul><li>Confident and active personality with strong attention to detail.</li><li>Excellent verbal and written communication skills.</li><li>Presentable appearance with a customer-friendly attitude.</li><li>Ability to multitask and handle a fast-paced environment.</li><li>Previous experience in a similar role is a plus.</li></ul>Other details:A confident, active and attention to details profile required.Job Type: Full-timeEducation:<ul><li>Intermediate (Required)</li></ul>Job Type: Full-timeWork Location: In person

Guest Relations Officer

Grand Tourist Hotel Muscat

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerAbout the Job We need a friendly and caring person to greet guests and help make their stay pleasant from the moment they arrive until they leave. You will assist with VIP services and keep the front office running smoothly. Your goal is to make all guests happy and comfortable.Main Duties<ul><li>Welcome guests with a smile during check-in, check-out, and anytime you see them.</li><li>Notice what guests need and tell them about hotel services or local attractions.</li><li>Quickly answer questions, solve problems, and handle requests so everyone feels looked after.</li><li>Pay extra attention to VIP guests and help with special needs or requests.</li><li>Organize things like birthday surprises or special room setups, making sure details are correct.</li><li>Inform guests about the hotel&rsquo;s restaurants, offers, and packages to make their stay better.</li><li>Keep all guest areas clean and neat.</li><li>Work closely with other teams (housekeeping, concierge, food &amp; beverage) to give great service.</li><li>Collect feedback from guests, share ideas with your manager, and help improve our service.</li><li>Always dress professionally and support your team.</li></ul>Qualifications<ul><li>Experience helping guests in hotels or hospitality jobs is preferred.</li><li>Good speaking and writing skills, and able to work well with people.</li><li>Patient, polite, and able to handle busy times calmly.</li><li>Organized, able to do several tasks at once, and pays attention to details.</li><li>Can use hotel software and basic computer programs.</li><li>Willing to work different shifts, weekends, and holidays.</li><li>Enjoys working with people and wants to give excellent service.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Guest Relations Officer - Female (Arabic Nationality)

Aanley Services Private Limited

Guest Relations Executive (GRE)Min Experience- 2+ yearsLocation - Mohali, PunjabGRE JDs Guest Services: Greeting guests, assisting with check-in and check-out, escorting them to their rooms, and providing information about hotel amenities and local attractions. Complaint Resolution: Effectively handling and addressing guest complaints and concerns to ensure guest satisfaction. VIP Management: Overseeing VIP guests, managing their arrivals and departures, and completing pre-registration formalities. Communication: Serving as a liaison between guests and staff, ensuring clear and prompt communication. Coordination: Working with other departments, such as housekeeping, to fulfill guest requests and ensure smooth operations. Record Keeping: Maintaining guest records, feedback, and reports for administrative and service improvement purposes. Problem-Solving: Utilizing excellent problem-solving skills to resolve issues that may arise during a guest's stay.Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthExperience:<ul><li>Guest relations: 2 years (Preferred)</li></ul>

Guest Relations Executive

Holiday Inn Resort Bodrum

Front Office Chief/ Guest Relations Associate (Future Leader Position)Location: Voco Hotel &ndash; [Antalya/Konyaalt&#305;] Department: Front Office / Guest Relations Employment Type: Full-Time Reports to: Front Office ManagerBe at the Heart of Exceptional Guest ExperiencesAt Voco Hotels an IHG, we believe that exceptional guest experiences begin with genuine connections, personalized service, and a proactive approach. We are seeking a dedicated and enthusiastic Front Office Chief to join our team &mdash; someone with a passion for guest relations who is ready to grow into a future leadership role within our department.This position goes far beyond routine front desk duties. You will be actively involved in delivering personalized service, handling guest feedback, and ensuring our guests feel truly valued throughout their stay. Working directly with the Front Office Manager, you will have the opportunity to learn the operational dynamics of hotel management and develop the skills required to become a future leader in hospitality.Key Responsibilities<ul><li>Assist in welcoming and farewelling guests with genuine warmth and professionalism</li><li>Support guest relations efforts by delivering thoughtful, personalized service</li><li>Address guest complaints and feedback efficiently and empathetically</li><li>Monitor and follow up on special requests, preferences, and guest notes</li><li>Contribute to VIP handling, ensuring every detail exceeds expectations</li><li>Provide operational support to the Front Office Manager and, when needed, assist with team coordination</li><li>Collaborate with all departments to ensure seamless communication and guest satisfaction</li></ul>What We&rsquo;re Looking For<ul><li>Excellent communication and interpersonal skills</li><li>A guest-centric mindset with a passion for hospitality and service excellence</li><li>Proactive and solution-oriented approach to problem-solving</li><li>A strong sense of responsibility and a collaborative attitude</li><li>Prior experience in front office or hospitality roles is preferred, but not essential</li><li>Proficiency in hotel systems (e.g., Opera) and Microsoft Office tools is a plus</li><li>Fluency in the local language is required; English proficiency is highly valued</li><li>Flexibility to work in a shift-based environment, including weekends and holidays</li></ul>What We Offer<ul><li>A structured training and development program</li><li>Mentorship from experienced leaders to support your career progression</li><li>A dynamic and supportive team culture</li><li>The opportunity to build a long-term career within the IHG family and grow into a leadership role</li></ul>If you&rsquo;re ready to take the next step in your hospitality journey, join us and help shape meaningful guest experiences &mdash; one stay at a time.Job Type: Full-timeLanguage:<ul><li>English (Preferred)</li><li>Russian (Preferred)</li></ul>

Front Office Chief

Hilton

<div>Guest Relations Supervisor - The Plaza Doha, LXR Hotels &amp; Resorts
A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assist Guest Relations Manager with the daily operations of the department</li>
<li>Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests</li>
<li>Manage special room assignments and suite occuppancies</li>
<li>Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms</li>
<li>Ensure all VIP room standards are met and amenities are in place before arrival</li>
<li>Supervise the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Maintain inventory of Guest amenities</li>
<li>Demonstrate current knowledge of all hotel products and services</li>
<li>Offer a professional manner with an emphasis on hospitality and Guest service</li>
</ul>What are we looking for? 
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a supervisory role within a Guest Relations department</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts

PULLMAN

<div>Company Description 
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
What you will be doing:<ul><li>
Provide a seamless and personalized arrival experience, engaging first-time visitors and offering directions</li><li>
Anticipate guest needs and exceed expectations</li><li>
Recognize and welcome repeat guests, elite members, and VIPs</li><li>
Offer prompt, professional, and discreet service</li><li>
Confidently respond to guest inquiries with strong product knowledge</li><li>
Creatively resolve incidents to turn around negative experiences</li><li>
Remain available and proactive in guest interactions</li><li>
Assist with hotel facilities and promotions</li><li>
Handle cashiering and administrative duties related to lobby operations</li><li>
Coordinate pre-arrival communications and ensure readiness</li><li>
Promote upselling and cross-selling opportunities</li><li>
Uphold Accor values and service standards</li><li>
Perform other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Excellent communication and interpersonal skills</li><li>
Previous experience in guest relations or front office preferred</li><li>
Strong understanding of the local market and guest expectations</li><li>
Passion for hospitality and creating memorable guest moments</li><li>
Ability to multitask and work collaboratively across departments</li><li>
Thriving in fast-paced environments and love creating memorable guest experiences.</li><li>
Tech-savvy with Opera or similar systems</li><li>
Guest-oriented, approachable, and genuinely service-minded</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Lobby Ambassador

Search 5880+ Guest relations officer jobs near you this September. New roles added regularly across leading industries. Apply today.