guest relations receptionist

Hilton

<div>Guest Relations Manager - German Speaking
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - German Speaking

Accor Group

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

McFill Media and Publishing Group

Role Description 
This is an on-site internship role located in Dubai for a Guest Relations Intern at McFill Media. The Guest Relations Intern will be responsible for maintaining a welcoming atmosphere at all times and providing an exceptional experience for guests, performing client coordination and managing communication across departments, maintaining effective relationships with clients, collaborating with the team, and supporting the day-to-day operations and administrative tasks in the magazine.
 Qualifications 
<ul>
<li>Bachelor s degree or currently pursuing in Public Relations, Hospitality, Communication, Marketing, or a related field</li>
<li>Excellent verbal and written communication skills with fluency in English; Arabic language skills will be an added advantage but not mandatory</li>
<li>Strong organizational and interpersonal skills</li>
<li>Good time management skills and the ability to work in a fast-paced environment with shifting priorities</li>
<li>Ability to work effectively and collaboratively as part of a team and independently as needed, while maintaining a positive attitude at all times</li>
<li>Immediate availability to work on-site in Dubai for a minimum of 6 months</li>
<li>Passion for the creative and luxury industry and an interest in media and journalism</li>
</ul>

Guest Relations Intern

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence. 
About the role:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere. 
Responsibilities<ul><li>
Direct communications with guests before arrival to coordinate a smooth check-in;</li><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</li><li>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</li><li>
Should possess detailed information about the Apartment/Villa, location attractions and city;</li><li>
Maintain up-to date information on arrivals, departures and apartment condition;</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</li><li>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</li><li>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</li><li>
Give proper and complete handover to the next shift;</li><li>
Follow the house rules and policies laid down by the management;</li><li>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</li><li>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package.</li><li>
Employment visa &amp; Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
Parking, Fuel, Salik allowances.</li><li>
Annual Paid leave.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</li><li>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</li><li>
Proficiency in English and Arabic is required. Additional languages are a plus.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</li><li>
Ensure all guest needs and requests are met to the highest standard.</li><li>
Familiarity with hotel management software and CRM systems.</li><li>
Ability to work collaboratively with other departments and support colleagues when necessary.</li><li>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</li><li>
Must be having UAE Driving license and Personal Car</li></ul> 
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div>

Guest Relations Officer -GRO (With valid UAE Driving License)

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 
 
 
 Our Team
 
 
 
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
 
 
 
 Job Description
 
 
 
 The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
 </li>
 <li>
 Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
 </li>
 <li>
 Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
 </li>
 <li>
 Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
 </li>
 <li>
 Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
 </li>
 <li>
 Ensure all local and corporate policies, works rules and benchmark standard are properly applied
 </li>
 <li>
 Utilize Golden appropriately for a maximum guest recognition/satisfaction
 </li>
 <li>
 Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
 </li>
 <li>
 Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
 </li>
 <li>
 Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
 </li>
 <li>
 Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
 </li>
 <li>
 Perform smooth check in and check out process base on benchmark standard
 </li>
 <li>
 Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
 </li>
 <li>
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
 </li>
 <li>
 Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
 </li>
 <li>
 Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
 </li>
 <li>
 Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
 </li>
 <li>
 Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 Degree Holder, preferably in hotel and restaurant management
 </li>
 <li>
 2-4 years of experience as a Guest Relations Agent
 </li>
 <li>
 Excellent command in English, and Russian
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 Opportunities to build a successful career with global potential
 
 
 Unique strong culture - diversity of 50 different nationalities
 
 
 Living accommodation in high quality, well-resourced apartment
 
 
 Excellent Training and Development opportunities
 
 
 Employee Recognition Programs
 
 
 Complimentary nights at FS Hotels Worldwide
 
 
 Paid annual home leave tickets
 
 
 Complimentary meals in employee restaurants
 
 
 Free transportation to work
 
 
 Medical coverage
 
 
 
 Work Authorization
 
 
 
 The hotel will apply for the work authorization for a successful candidate.
 
 
 
 Learn More About Employment With Four Seasons
 
 
 
 You could also learn more about employment with Four Seasons via the following channels:
 
 
 https://www.facebook.com/FourSeasonsJobs
 
 
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 http://jobs.fourseasons.com
 
 
 https://twitter.com/FourSeasonsJobs
</div>

Guest Relations Agent

KERZNER INTERNATIONAL LIMITED

About the Role 
 
 The Host is considered the connection between the One&amp;Only One Za abeel and the Guests, overseeing all Guests needs during the stay and assisting them with reservations, special events, refreshment center preferences, room orientation, guest laundry cleaning services, packing, unpacking of their luggage. You will go beyond service basics, anticipating and creating everlasting memories for our Guests. 
 
 
 About You 
 
 The ideal candidate will possess a minimum of 2 years of experience in guest relations or a similar role in a luxury hotel. You will have a strong guest drive, communication and organization skills, and attention to detail. You are able to work in a fast-paced environment and handle multiple tasks simultaneously with excellent problem-solving abilities. You should be familiar with hotel reservation systems, and MS Office. Additional languages such as ]

Host, Guest Relations

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