guest relations receptionist

Grand Tourist Hotel Muscat

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerPosition Summary: We are looking for a friendly, detail-oriented Guest Relations Officer to provide excellent service to our guests from arrival to departure. The ideal candidate is welcoming, attentive, and committed to making every guest feel special.Main Responsibilities:<ul><li>Welcome and assist guests during check-in, check-out, and throughout their stay.</li><li>Anticipate guest needs and suggest hotel amenities, services, and local attractions.</li><li>Respond quickly to guest questions and resolve any concerns.</li><li>Manage VIP guest arrivals and special requests with attention to detail.</li><li>Help guests celebrate special occasions and arrange personalized room setups if needed.</li><li>Promote hotel dining and services to guests.</li><li>Keep guest areas neat and tidy, upholding hotel standards.</li><li>Work closely with Housekeeping, Concierge, and F&amp;B to ensure smooth service.</li><li>Collect guest feedback to help improve our service.</li><li>Maintain a professional appearance and promote teamwork.</li></ul>Requirements:<ul><li>Previous experience in hospitality or a similar guest-facing role is preferred.</li><li>Strong communication skills (spoken and written).</li><li>Warm, approachable attitude; able to handle pressure gracefully.</li><li>Good organization and multitasking abilities.</li><li>Familiarity with property management systems and Microsoft Office is a plus.</li><li>Willingness to work flexible shifts including weekends and holidays.</li><li>Genuine enthusiasm for hospitality and a passion for great service.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Guest Relations Officer - Female (Arabic Nationality)

Amanah Mall

Key Responsibilities:<ul><li>Welcome guests upon arrival and assist with check-in/check-out processes.</li><li>Maintain positive guest relations by addressing queries, complaints, and special requests efficiently.</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are met.</li><li>Provide information about services, amenities, and local attractions.</li><li>Manage guest bookings, reservations, and apartment allocation.</li><li>Handle guest feedback and prepare reports on guest satisfaction.</li><li>Ensure the lobby and reception area are always presentable.</li><li>Assist VIP guests and corporate clients with special arrangements.</li><li>Maintain guest records and follow up on guest preferences for future visits.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>1&ndash;3 years of experience in guest relations, front office, or hospitality.</li><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu (additional languages preferred).</li><li>Customer-oriented with problem-solving ability.</li><li>Proficiency in MS Office and hotel management systems.</li><li>Well-groomed, professional, and presentable personality.</li></ul>Apply at:<ul><li>hr@amanahmall.com.pk</li><li>whatsApp 0300-5006543</li></ul>Job Type: Full-timeWork Location: In person

Guest Relations Officer - Female

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
Key Responsibilities:<ul><li>
Guest Service and Satisfaction<ul><li>
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.</li><li>
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.</li><li>
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.</li></ul></li><li>
Team Supervision and Training<ul><li>
Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.</li><li>
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.</li><li>
Provide feedback to team members, supporting their development and growth.</li></ul></li><li>
Operations Coordination<ul><li>
Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.</li><li>
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.</li><li>
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.</li></ul></li><li>
Promotions and Upselling<ul><li>
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.</li><li>
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.</li></ul></li><li>
Quality Control and Reporting<ul><li>
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.</li><li>
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.</li><li>
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.</li></ul></li></ul> 

Qualifications 
<ul><li>
Certificate in Hospitality Management or related field preferred.</li><li>
Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.</li><li>
Excellent communication, interpersonal, and conflict-resolution skills.</li><li>
Strong leadership abilities with experience in training and supervising a team.</li><li>
Proficiency in Front Office Software</li><li>
Detail-oriented and able to multitask in a fast-paced environment.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Proficient in English, both written and spoken</li></ul></div>

Guest Relations Supervisor

HAYATH MEDICARE L.L.P HOSPITAL& DIAGNOSTIC CENTTRE

JOB SUMMARYWe are seeking a compassionate and professional Guest Relations Executive to join our hospital team. In this role, you will serve as the first point of contact for patients, visitors, and their families, ensuring a positive and supportive experience throughout their time at the hospital. The ideal candidate will have strong interpersonal skills, a calm and empathetic demeanor, and a passion for helping others.Roles and Responsibilities<ul><li>Welcome and assist patients, attendants, and visitors with information and directions.</li><li>Support the admission, discharge, and transfer processes by coordinating with hospital departments.</li><li>Address and resolve patient queries, concerns, or complaints in a courteous and efficient manner.</li><li>Liaise with doctors, nurses, and administrative staff to ensure smooth communication.</li><li>Assist international patients or VIP guests with specialized needs and documentation.</li><li>Maintain confidentiality and ensure patient satisfaction at all times.</li><li>Guide patients on hospital procedures, billing, insurance claims, and appointment scheduling.</li><li>Collect and report feedback from patients and visitors for service improvement.</li><li>Help in managing waiting areas, ensuring comfort and cleanliness.</li><li>Follow all hospital protocols related to hygiene, safety, and privacy.</li></ul>*<ul><li>Education and Qualifications</li><li>Minimum: Bachelor&rsquo;s degree in Hospitality, Healthcare Administration, Public Relations, or a related field.</li><li>Preferred: Degree or diploma in Hospital Administration or Customer Service.</li><li>Experience in a healthcare or hospital setting is strongly preferred.</li><li>Excellent communication skills in English and the local language.</li><li>Basic computer proficiency (MS Office, hospital management systems).</li><li>Strong interpersonal, problem-solving, and multitasking skills.</li><li>Calm and empathetic attitude, especially in high-pressure situations.</li><li>Experience: 1-2 years in guest relations or customer service (preferably in healthcare) Location: KUTTIPPURAM , MALAPPURAM( DIST)</li></ul>Job Types: Full-time, PermanentWork Location: In person

Guest Relation Executive

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Nestled in a natural environment between sandy mountains and deep blue seas is M&ouml;venpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly &amp; Ambitious teamwork.
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Provide a warm welcome to the guests, and oversee VIP arrivals and departures.
 </li>
 <li>
 Keeps an updated record of the guests&rsquo; information in the system and handle complaints and concerns.
 </li>
 <li>
 Deal effectively with any guest comments and or / complaints taking full ownership of the situation
 </li>
 <li>
 To assist the Front Desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly
 </li>
 <li>
 Adhere &amp; hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Relations Agent to ensure Guest Satisfaction Results
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Must have excellent written/verbal communication and Guest interpersonal skills
 </li>
 <li>
 Knowledge of computerized Front Office systems.
 </li>
 <li>
 Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.
 </li>
 <li>
 Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
 </li>
 <li>
 Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .
 </li>
 <li>
 Previous experience in Front Office Operations including Front Desk and Reservations.
 </li>
 <li>
 Specks fluent German &amp; English Languages.
 </li>
 <li>
 Has A very good Computer skills.
 </li>
 <li>
 2 Years Experiences at least in Hotels Field as a Guest Relation will be advantage.
 
 
 </li>
 </ul>
 Additional Information
 
 
 We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
</div>

Guest Relation Supervisor - German Speakers

Jumeirah

<div>
 
 
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job
 
 
 
 An exciting opportunity has arisen for a
 
 Guest Relations Executive (Hostess)
 
 -
 
 F&amp;B Service
 
 to join
 
 Jumeirah Al Naeem
 
 .
 
 
 The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
 </li>
 <li>
 Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
 </li>
 <li>
 Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
 </li>
 <li>
 Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
 </li>
 <li>
 Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
 </li>
 <li>
 Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.
 </li>
 </ul>
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 One or two years of experience in the same role with a strong F&amp;B background in a 5-star luxury property or a standalone/branded restaurant.
 </li>
 <li>
 Proficient in English and a second language (Russian or European languages are desirable).
 </li>
 <li>
 Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
 </li>
 <li>
 Experience working in a multi-cultural environment.
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem

haus & haus

<div>
 
 Welcome to haus &amp; haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales &amp; Leasing, Short Term &amp; Holiday Rentals, Off Plan &amp; Investments, Property Management and Commercial Properties in Dubai.
 
 
 
 
 
 We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.
 
 
 
 
 
 We are seeking a Guest Relations Coordinator to join our award-winning Holiday &amp; Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.
 
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 Managing a portfolio of up to 50 properties (area specific).
 </li>
 <li>
 Coordinate any issues faced by the tenants on a daily basis.
 </li>
 <li>
 Coordinate check ins and check outs for the guests on a 24 hour basis.
 </li>
 <li>
 Schedule all housekeeping requirements.
 </li>
 <li>
 Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
 </li>
 <li>
 Responsible to maintain a high level of occupancy all year round.
 </li>
 <li>
 Carrying out Inventory checks after guests leave the property.
 </li>
 <li>
 Answer incoming leads via email, phone and WhatsApp for listings.
 </li>
 <li>
 Responding to all enquiries on International platforms.
 </li>
 <li>
 Facilitate viewings with clients.
 </li>
 <li>
 Track, remind and collect any due rental payments.
 </li>
 <li>
 Responsible to return clients security deposits.
 </li>
 <li>
 Record all bookings and client's information in our PMS system.
 </li>
 </ul>
 
 
 
 
 
 What We Provide
 
 
 <ul>
 <li>
 Minimum 2 years experience in a similar role.
 </li>
 <li>
 Driving license and car is a must.
 </li>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Come and join a Dubai agency that's rising fast. Apply now!
 
</div>

Guest Relations Coordinator

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