guest relations representative

Confidential

<div>
 
 We are seeking a polished and proactive Guest Relations Executive to join our team in
 
 Dubai.
 
 In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey&mdash;ensuring a seamless experience from initial contact to ongoing support&mdash;while strictly adhering to our policies on confidentiality and professionalism.
 
 
 
 
 
 As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for clients, providing prompt and professional assistance.
 </li>
 <li>
 Manage client communications via phone, email, and in person with a high level of service.
 </li>
 <li>
 Present and explain company services to new and existing clients clearly and accurately.
 </li>
 <li>
 Maintain accurate and up-to-date client records and interaction logs.
 </li>
 <li>
 Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
 </li>
 <li>
 Coordinate with internal departments to ensure smooth service delivery.
 </li>
 <li>
 Uphold company policies and maintain strict confidentiality in all client dealings.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
 </li>
 <li>
 Bachelor&rsquo;s degree (preferred).
 </li>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Professional appearance and strong interpersonal skills.
 </li>
 <li>
 Discreet, reliable, and customer-focused attitude.
 </li>
 <li>
 High attention to detail and the ability to multitask in a fast-paced environment.
 </li>
 <li>
 Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
 </li>
 <li>
 Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.
 </li>
 </ul>
 
 
 
 
 Work Schedule:
 
 
 Monday to Saturday | 9:00 AM &ndash; 6:00 PM
 
</div>

Guest Relations Executive (Luxury Services)

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. 
Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills in Russian &amp; English.</li><li>Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Guest Relations officer Russian-speaking

Kennedy Property

The Company:Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>The selected candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.</li><li>Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout.</li><li>Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.</li><li>Handling guest complaints and concerns in an efficient and timely manner.</li><li>Coordinating housekeeping schedules and property maintenance works.</li><li>Coordinating the furnishing of new vacant properties according to DCT quality standards.</li><li>Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.</li><li>Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.</li><li>Should possess detailed information about the apartment, location attractions and city.</li><li>Maintain up-to date information on arrivals, departures and apartment condition.</li><li>Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.</li><li>Adhere to strict staff grooming and hygiene standards.</li><li>Consciously and continuously strive to better his/ her skills and increase his/her knowledge.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply unless you have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in English (Verbal and Non-Verbal) is essential.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have your own car?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Executive (Tagalog Speaking)

Northgate Resorts

<div><div>Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests &ndash; memories that will last a lifetime! We don&rsquo;t do this as individuals, but as a passionate team that cares about making a difference in our guests&rsquo; lives. We endeavor to be a highly effective, lean, and fast-moving organization.</div> 
<div></div><div><div>The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a SEASONAL full-time or part-time position and reports to the Guest Relations Supervisor.</div>
<div> 
DUTIES &amp; RESPONSIBILITIES</div>
<ul><li>Guest Interactions
<ul><li>Provide guidance and explain service options to accommodate guest needs</li>
<li>Ensure guest reservations are accurate and consistent with company policies</li>
<li>Be the first point-of-contact for guests&rsquo; arrival by checking them in and escorting them to their lodging or RV site</li>
<li>Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person</li>
<li>Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly</li>
<li>Enforce park rules, including quiet hours</li>
</ul></li><li>Other Essential Duties
<ul><li>Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests</li>
<li>Understand POS and reservation system and use a tablet to document all notes</li>
<li>Communicate with all departments and escalate any issues as necessary</li>
<li>Submit work orders to proper departments as needed.</li>
<li>Follow the guest recovery service guidelines</li>
</ul></li></ul><div>EDUCATION/TRAINING/EXPERIENCE</div>
<ul><li>Customer service experience preferred</li>
</ul><div>QUALIFICATIONS/REQUIREMENTS</div>
<ul><li>Basic computer skills</li>
<li>Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times</li>
<li>Excellent communication, customer service, and problem-solving skills</li>
<li>Can handle issues as they arise and take quick action to resolve them personally</li>
<li>Strong attention to detail, speed, and accuracy</li>
<li>Ability to multi-task and work in a fast-paced environment</li>
<li>Strong work ethic and a positive attitude</li>
<li>Required to work nights, weekends, and holidays</li>
<li>Work with minimal supervision</li>
<li>Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management</li>
</ul><div>ESSENTIAL PHYSICAL DEMANDS</div>
<ul><li>Able to lift up to 20 lbs</li>
<li>Must be able to stand outside in any weather conditions for extended periods</li>
<li>Must be able to remain in a stationary position</li>
<li>Continuously climb, balance, stoop, kneel, bend, crouch, and crawl</li>
<li>Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.</li>
</ul>
</div><div></div><div>Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>
<div></div><div>Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div></div>

Guest Relations Staff

The Company:Kennedy Property Group has the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Manager to oversee customer experiences in our holiday homes.Responsibilities:<ul><li>Being the main point of contact for guests; handling inquiries, reservations, concerns, and providing updates on check-ins, check-outs, and special requests to ensure a positive experience.</li><li>Planning and preparing the daily schedules for the housekeeping, maintenance, and operational team the night before, ensuring tasks reflect guest needs and maintenance requirements.</li><li>Ensuring that all maintenance and housekeeping tasks are posted in the company CRM along with relevant charges. Maintenance works should be completed promptly, meeting company standards.</li><li>Coordinating with building management to provide necessary access passes for housekeepers, maintenance staff, and sales agents, and prepare and submit building No Objection Certificates (NOCs) for operational requirements, ensuring timely acquisition.</li><li>Providing guests with access to the smart lock system where applicable.</li><li>Registering bookings in government portals and aligning with the company&rsquo;s property management system.</li><li>Overseeing property inventories, manage the guest's security deposit return process, and purchasing new items if needed.</li><li>Gathering records of pre-arrival photos and post-departure photos to explain any security deposit deductions if required.</li></ul>Qualifications:<ul><li>UAE driving license required. Please do not apply if you don't have a valid license.</li><li>Preferable candidates will have either hotel front desk, property management, concierge or guest relations experience.</li><li>Bachelor&rsquo;s degree in hotels, business and hospitality management - an advantage</li><li>Fluent in Tagalog and English (Verbal and Non-Verbal) is essential.</li><li>Immediate joiners are preferred</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you join immediately?</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Guest Relations Manager (Tagalog Speaking)

Rixos

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications<ul><li> 
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul> 
Additional Information 
Russian Speaker</div>

Guest Relations Agent

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Guest Relation professional to join our team in the beautiful resort town of ElGouna, Hurghada, Egypt. As a Guest Relation specialist, you will be the face of our organization, ensuring exceptional experiences for our guests and maintaining the highest standards of customer service.
 
 
 <ul>
 <li>
 Warmly welcome and greet guests upon arrival, providing a friendly and professional first impression
 </li>
 <li>
 Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
 </li>
 <li>
 Anticipate and respond to guest needs, questions, and concerns promptly and courteously
 </li>
 <li>
 Coordinate with various departments to fulfill guest requests and resolve any issues that may arise
 </li>
 <li>
 Provide detailed information about hotel amenities, local attractions, and services in ElGouna and Hurghada
 </li>
 <li>
 Manage guest feedback and complaints, ensuring timely resolution and follow-up
 </li>
 <li>
 Maintain accurate guest records and preferences in the hotel management system
 </li>
 <li>
 Assist in organizing and coordinating special events or activities for guests
 </li>
 <li>
 Collaborate with the concierge team to arrange transportation, reservations, and excursions
 </li>
 <li>
 Ensure the lobby and guest areas are well-maintained and presentable at all times
 </li>
 <li>
 Participate in regular team meetings and training sessions to enhance guest service skills
 </li>
 <li>
 Adapt to changing situations and maintain composure during high-pressure moments
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in Guest Relations or a similar role within the hospitality industry
 </li>
 <li>
 Strong understanding of hotel operations and F&amp;B environments
 </li>
 <li>
 Excellent communication and interpersonal skills, with fluency in German &amp; English (additional languages are a plus)
 </li>
 <li>
 Exceptional customer service skills with a genuine passion for creating memorable guest experiences
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays
 </li>
 <li>
 Proficiency in hotel management software and reservation systems
 </li>
 <li>
 Detail-oriented with strong organizational and multitasking abilities
 </li>
 <li>
 Positive attitude and enthusiasm for teamwork in a fast-paced environment
 </li>
 <li>
 Knowledge of local attractions, culture, and services in ElGouna and Hurghada
 </li>
 <li>
 Ability to remain calm and professional in high-pressure situations
 </li>
 <li>
 Familiarity with luxury hospitality standards and practices
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred, but not required
 </li>
 <li>
 Strong problem-solving skills and the ability to make decisions independently
 </li>
 <li>
 Adaptability to changing guest needs and hotel policies
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 German &amp; English Language is a must.
 </li>
 <li>
 present in Egypt at the present time.
 </li>
 </ul>
</div>

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