guest relations representative

Orascom Hotels Management

<div>
 
 job description:
 
 
 
 
 <ul>
 <li>
 Supervise Guest Relations Staff: Directly manage a team of guest relations representatives, providing guidance, support, and training to ensure excellent customer service delivery.
 </li>
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 Guest Assistance: Act as the primary point of contact for escalated guest concerns or complaints, and work with the team to promptly resolve issues to the guest's satisfaction.
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 Service Standards: Set and enforce service standards to ensure consistent and exceptional customer service experiences for all guests.
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 <li>
 Guest Feedback: Collect and analyze guest feedback, reviews, and surveys to identify areas for improvement and implement necessary changes to enhance guest satisfaction.
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 Staff Training: Develop and deliver training programs to enhance the skills and knowledge of guest relations staff, focusing on customer service techniques, problem-solving, and conflict resolution.
 </li>
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 Policies and Procedures: Establish and maintain guest relations policies and procedures, ensuring adherence by the team to provide consistent service.
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 Relationship Building: Foster positive relationships with guests, anticipate their needs, and ensure personalized service to enhance guest loyalty and repeat business.
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 Communication: Coordinate and collaborate with other departments, including front office, housekeeping, food and beverage, and management, to ensure seamless guest experiences and resolve any operational issues.
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 Reporting: Prepare regular reports and metrics on guest satisfaction, complaint resolution, and departmental performance for management review.
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 Budget Management: Assist in the development and management of the guest relations department budget, including staffing, training, and resources.
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 Comply to all work-related instructions as it may arise.
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 </ul>
</div>

Guest Relation Supervisor

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Guest Relations Manager

Hilton

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Position Summary:
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..
Key Responsibilities:<ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul> 
Qualifications 
Languages Required: Russian &amp; German
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li> 
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Naik Foundation

Position OverviewThe Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.Key Responsibilities<ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Act as the main point of contact for guest inquiries, requests, and feedback.</li><li>Handle guest complaints professionally and ensure timely resolution.</li><li>Maintain accurate records of guest information, preferences, and service history.</li><li>Coordinate with housekeeping, food &amp; beverage, front office, and other departments to fulfill guest needs.</li><li>Assist in the preparation and execution of guest engagements, events, and VIP arrivals.</li><li>Promote hotel services, facilities, and special offers to enhance guest experience.</li><li>Monitor guest satisfaction levels through surveys and direct feedback.</li><li>Maintain lobby appearance and ensure a welcoming environment.</li><li>Follow company service standards, protocols, and hospitality guidelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Proven experience in guest services, front office, or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Professional appearance, positive attitude, and customer-oriented mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with hotel PMS software , Opera is an advantage.</li><li>Fluency in English; additional languages are a plus.</li></ul>Key Competencies<ul><li>Customer service excellence</li><li>Relationship management</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Empathy and patience</li></ul>Job Types: Full-time, Permanent

Guest Relation Executive

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us. 
Job Description 
The main job responsibilities include but are not limited to:<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented training.</li><li>
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)</li><li>
Assist and process check in/out for VIPs guests efficiently and professionally.</li><li>
Escort guests to their rooms and conduct Room Orientation.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to guests in house.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Inspect VIP rooms after amenities are placed.</li><li>
Coordinate with the related Team in regards to arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations reports and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.</li><li>
Achieve the highest profitability through generating revenues and applying proper cost management.</li><li>
To be punctual on duty.</li><li>
Be well groomed to the standards laid down.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.</li><li>
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Encourage and participate in Corporate Social Responsibility (CSR) activities.</li><li>
Other duties as assigned</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul> 

Qualifications 
<ul><li>
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li><li>
Fluency in Russian and Turkish is preferred.</li></ul></div>

Guest Relations Agent (Russian Speaker)

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