guest relations representative

IHG Hotels & Resorts

<div><p>About Us
</p><p>At InterContinental Hotels &amp; Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels &amp; Resorts brand you are more than just a job title.</p><p>
At InterContinental Hotels &amp; Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.</p><p>
Join us as a Guest Relations Officer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.</p><p>
</p><p>Your day to day
</p><p>Plan and co-ordinate the provision of friendly, efficient services to guests</p><p>
Schedule activities for guests</p><p>
Plan and co-ordinate all promotional activities targeting clients</p><p>
Trace relevant statistics about clients</p><p>
Co-ordinate and supervise all activities for guests</p><p>
Assist with check-ins/check-outs of clients</p><p>
Greet Guests upon arrival</p><p>
Cover guest relations desk</p><p>
Assist guests with airline bookings and reconfirmation&rsquo;s</p><p>
Assist all departments in being receptive to the needs of guests</p><p>
Attend recreation activities when necessary</p><p>
Plan and conduct group and function rundown meetings</p><p>
Assist in any other duties when required by the Guest Relations Manager</p><p>
Assist with translations (information; guest directory; menus etc) as required
</p><p>Provide feedback from Guests to Front Office Manager for action</p><p>
</p><p></p><p>People:</p><ul><li><p>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments</p></li><li><p>
Communicate well to ensure effective shift hand-overs</p></li><li><p>
Actively participate in organized meetings</p></li><li><p>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</p></li></ul><p>
Guest experience:</p><ul><li><p>
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.</p></li><li><p>
Anticipate guest needs, handle guest enquires, and solve problems</p></li><li><p>
Create a positive hotel image in every interaction with internal and external customers</p></li><li><p>
Adhere to hotel brand standards</p></li><li><p>
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests</p></li><li><p>
Assist guests and escort them to locations within the hotel at their request</p></li><li><p>
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs</p></li><li><p>
Maintain current Hotel information to be able to provide information to guests</p></li></ul><p>
Responsible business:</p><ul><li><p>
Strive for constant improvement and take responsibility for your own performance
</p></li><li><p>Adhere to InterContinental Hotel Group Corporate Code of Conduct</p></li><li><p>
Adhere to Hotel Handbook and general policies and procedures</p></li><li><p>
Adhere to Front Office Policies and Procedures</p></li><li><p>
Report problems to Management with suggestions for resolution</p></li></ul><p>
</p><p></p><p>What we need from you</p><p>
Minimum 1 years' experience in a hotel front office department preferably</p><p>
Fresh graduates are welcomed.
</p><p>Excellent customer relations, problem solving and time management skills</p><p>
Working knowledge of hotel property management systems such as Opera.</p><p>
University graduate</p><p>
Excellent communication skills</p><p>
Excellent command of English language</p><p><br>
What you can expect from us</p><p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Relations Officer - Semiramis InterContinental Cairo

HAVN Lifestyle Getaways

<p><b>About Us:</b><br/>HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a <b>Guest Relations Executive (Office-Based)</b> to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through <b>Hostaway (experience required)</b></li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul><p><b>Requirements:</b></p><ul><li>1-2 years of experience in <b>holiday homes / short-term rentals</b> in Dubai <b>is a plus</b></li><li>Proficiency in <b>Hostaway</b> or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; <b>must be available to work from our Dubai office</b></li><li><b>UAE Drivers License is a plus</b></li><li><b>Multi-lingual is a plus</b></li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul><p>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul><p>Work Location: In person</p>

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Rixos Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
 <br/>
 <br/>
 A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
 <br/>
 <br/>
 Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.
  </li>
  <li>
   Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
  </li>
  <li>
   Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.
  </li>
  <li>
   Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
  </li>
  <li>
   Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
  </li>
  <li>
   Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.
  </li>
  <li>
   Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
  </li>
  <li>
   Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
  </li>
  <li>
   Work in coordination with all departments and ensure the flow of necessary information.
  </li>
  <li>
   Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
  </li>
  <li>
   Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
  </li>
  <li>
   Follow the VIP procedures and greet VIP guests and bid them farewell.
  </li>
  <li>
   Walk agency representatives and potential guests around the facility.
  </li>
  <li>
   Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
  </li>
  <li>
   Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
  </li>
  <li>
   Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
  </li>
  <li>
   Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
  </li>
  <li>
   Support hotel sales. Is authorised to sell charged services.
  </li>
  <li>
   Take part in the Emergency Response Teams.
  </li>
  <li>
   Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.
  </li>
  <li>
   Respond to guest inquiry forms and all written suggestions, complaints etc
  </li>
  <li>
   Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
  </li>
  <li>
   Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
  </li>
  <li>
   Take part in training programmes and departmental internal communication meetings.
  </li>
  <li>
   Due to being in direct contact with guests, must always look clean, neat and fresh.
  </li>
  <li>
   To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
  </li>
  <li>
   To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
  </li>
  <li>
   To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
  </li>
  <li>
   Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
  </li>
  <li>
   Carry out all other duties assigned by managers and hotel management not specified in the job description.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: At least a high school diploma.
  </li>
  <li>
   Experience: At least 2 years of experience in the industry.
  </li>
  <li>
   Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.
  </li>
  <li>
   Courses and Training: Prior attendance in seminars and trainings related to the job.
  </li>
  <li>
   Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
  </li>
  <li>
   Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
  </li>
 </ul>
</div>


Guest Relations Agent

Hilton

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Exceptional Hospitality Starts with You
  <br/>
  <br/>
 </strong>
 Picture yourself brightening someone&rsquo;s day. When you join our hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 <strong>
  Guest Relation Agent
 </strong>
 , you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Here's what you'll do during a typical day:
 <br/>
 <br/>
 <ul>
  <li>
   Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
  </li>
  <li>
   Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  </li>
  <li>
   Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
  </li>
  <li>
   Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  </li>
  <li>
   Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What It Takes to Make the Stay
  <br/>
  <br/>
 </strong>
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 <br/>
 <br/>
 A passion for spreading the light and warmth of
 <strong>
  Hospitality
 </strong>
 . Acting with
 <strong>
  Integrity
 </strong>
 and always doing the right thing. Inspiring others through
 <strong>
  Leadership
 </strong>
 . A belief that
 <strong>
  Teamwork
 </strong>
 drives the best outcomes. A sense of
 <strong>
  Ownership
 </strong>
 and accountability. And a focus on the
 <strong>
  Now
 </strong>
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Join an Award-Winning Workplace Culture
  <br/>
  <br/>
 </strong>
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 <br/>
 <br/>
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 <br/>
 <br/>
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 <br/>
 <br/>
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>


Guest Relation Agent (Society)

SpaviaDay Spa, Pleasant Hill, CA

<p><b>Company Overview:</b></p><p><b>Job Summary</b></p><p>Spavia, San Ramon is hiring part-time Guest Advisors!</p><p>✔Hourly base $22 - $24 + membership sales commissions, retail commissions, and performance bonuses. Actual pay varies by location, schedule, and results; transparent ranges provided at interview.</p><p>✔ Extra pay from membership sales, retail sales &amp; bonuses</p><p>✔ If you love creating five-star experiences, connecting with people, and working in a calm, beautiful environment&mdash;this role is for you.</p><p>✔ Enjoy the balance of working in the wellness industry with a consistent, reliable schedule</p><p><b>Schedule &amp; Benefits</b></p><ul><li>Full-time or part-time</li><li>Weekend/evening availability preferred</li><li>Typical shift 5-6 hours</li><li>Paid in-house training</li><li>Free monthly treatments</li><li>Health Savings Account</li><li>Paid time off</li><li>401(k)</li></ul><p><b>Why You Will Love Spavia</b></p><ul><li>Luxury spa feel: Retreat areas, robes, showers, top-tier products</li><li>Guests come back: Membership model means regular guests and relationship</li><li>Respectful culture: Team-focused, flexible, and balanced</li></ul><p><b>Job ResponsibilitiesWhat You'll Do</b></p><ul><li>Greeting and assisting guests</li><li>Scheduling appointments and answering phones</li><li>Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products.</li><li>Maintaining a beautiful spa, retail space, and reception area</li><li>Work with a team that values professionalism, kindness, and growth</li></ul><p><b>Required Skills &amp; Qualifications - What You&rsquo;ll Bring</b></p><ul><li>Articulate speaker with an ability to multitask</li><li>Reliable, professional, and team-oriented</li><li>A calm, caring energy and passion for helping others</li></ul><p><b>Apply Now!</b></p><p><b>EEO &amp; Workplace Practices</b></p><p>Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process and maintain a drug-free workplace. Post-offer screenings (license verification, background checks, etc.) may apply as allowed by law.</p><p>Pay: $22.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Guest Advisor

Fontainebleau Las Vegas

<div><div><p><b>POSITION OVERVIEW</b></p><p>
The Bell Dispatcher position ensures the seamless handling of guest luggage and overall guest arrival and departure experiences. This position schedules tasks efficiently and maintains clear communication to provide exceptional and personalized guest service.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p>
The following and other duties may be assigned as necessary:</p><ul><li>
Coordinate all bell services, including guest luggage handling</li><li>
Manage the welcoming and farewell experiences for guests, ensuring a warm and gracious reception and departure</li><li>
Coordinate luggage delivery to guest rooms and storage</li><li>
Act as a point of contact for guests, providing personalized assistance and addressing inquiries and requests promptly</li><li>
Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded</li><li>
Handle guest concerns or issues related to bell services with empathy and efficiency, finding timely resolutions or escalating matters to the Front Services management team
</li><li>Foster positive guest relations by engaging with guests, anticipating their needs, and providing personalized service throughout their stay</li><li>
Coordinate with other hotel departments, such as the front desk, concierge, and valet, to ensure a seamless guest experience</li><li>
Assist with administrative duties, such as preparing reports, maintaining records, and coordinating departmental meetings</li><li>
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li></ul><p><b>
QUALIFICATION REQUIREMENTS</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.</p><ul><li>
High school diploma or equivalent required</li><li>
Experience as a dispatcher or in a similar guest service role within a luxury hotel, residential building, or private club is a plus</li><li>
Excellent communication and interpersonal skills, with a welcoming and approachable demeanor</li><li>
Highly motivated and energetic personality with a strong commitment to excellence in hospitality</li><li>
Ability to maintain composure when working in busy and stressful situations</li><li>
Ability to maintain the confidentiality of sensitive guest and company information</li><li>
Customer-centric mindset with a passion for delivering exceptional and personalized guest experience</li><li>
Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests</li><li>
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends</li><li>
Work in a fast-paced, busy, and somewhat stressful environment</li></ul><p></p><p><b>
SUPERVISORY RESPONSIBILITIES
</b></p><p>This position does not have any supervisory responsibilities.</p><p><b>
DIVERSITY COMMITMENT
</b></p><p>Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
</p><p><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></p><p>
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.</p><p><b>
LANGUAGE SKILLS</b>
</p><p>Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.</p><p><b>
REASONING ABILITY</b>
</p><p>Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</p><p><b>
PHYSICAL DEMANDS
</b></p><p>The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.</p><p>
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.</p><p><b>
WORK ENVIRONMENT</b></p><p>
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</p><p>
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.</p><p><b>
PAY TRANSPARENCY
</b></p><p>Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
</p><p>In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.</p><p><b>
SALARY</b></p><p>
$26.14 per hour</p></div></div>

Bell Dispatch

Ojai valley inn

<p></p><div><div>Posted Friday, July 10, 2026, 5:00 AM</div><div></div><div><div><div><div><div>
The Host/ess is responsible for providing exemplary service. This individual acts not only as a host/ess, but also attends to guest services and the upkeep of cleanliness of the host stand and entrance. With a very high degree of guest contact, the host/ess is ideally positioned to enhance the guest experience and plays an essential role in the resort&rsquo;s goal of exceeding high guest expectations. Remaining constantly aware of both the restaurant and bar environments, engaging with guests, anticipating their needs and taking initiative to improve their stay will be the focus areas.</div>
<div>
Minimum two (2) years hosting experience, preferably in the hotel industry and or upscale establishment. Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette. Must have ability to lift 15-45 lbs and stand for a 6-8 hour shift. Must possess a professional appearance, and a flexible schedule is required. Must be able to work weekends and holidays.</div><br>
<div><b>
STANDARD SPECIFICATIONS</b>:</div><br>
<div>
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.</div><div></div><div><b><br>
 SKILLS AND Qualifications:</b></div><br>
<div><b>
Essential</b></div>
<ul>
<li><div>Possess a positive, outgoing and friendly Personality.</div>
</li>
<li><div>Ability to follow the OVI standards of Presentation.</div>
</li>
<li><div>Ability to follow the OVI standards of Body Language.</div>
</li>
<li><div>Ability to follow the OVI standards of Verbiage.</div>
</li>
<li><div>Ability to work cohesively with other employees as part of a team.</div>
</li>
<li><div>Legal ability to work in the US.</div>
</li>
<li><div>High school graduate.</div>
</li>
<li><div>Excellent reading, writing, and oral proficiency in the English Language.</div>
</li>
<li><div>Ability to work a flexible work week including nights, weekends and holidays.</div>
</li>
<li><div>Excellent people skills.</div>
</li>
<li><div>Ability to communicate in English with guests/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.</div>
</li>
<li><div>Ability to perform basic mathematical computations.</div>
</li>
<li><div>Excellent verbal and writing skills.</div>
</li>
<li><div>Ability to work productively with other operating departments.</div>
</li>
<li><div>Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager.</div>
</li>
<li><div>Maintain professional appearance behavior, integrity, and openness to employees and guests.
</div></li><li><div>Ability to prioritize and organize work assignments.</div>
</li>
<li><div>Ability to work without constant, direct supervision.</div>
</li>
<li><div>Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures.</div>
</li>
<li><div>Ability to be a clear thinker, analyze and resolve problems exercising good judgment.</div>
</li>
<li><div>Ability to focus attention to details.</div>
</li>
<li><div>Ability to remain calm and courteous in demanding and difficult customer situations.</div>
</li>
<li><div>Ability to work evenings and weekends, when business requires.</div>
</li>
<li><div>Knowledge of The Ojai Valley Inn &amp; Spa&rsquo;s philosophy and practices.</div>
</li>
<li><div>Ability to provide clear and pleasant telephone communication to all callers.</div>
</li>
<li><div>Ability to enforce hotel&rsquo;s standards, policies and procedures.</div>
</li>
<li><div>Ability to work cohesively with other departments as part of a team.</div>
</li>
<li><div>Excellent motivational skills.
</div></li><li><div>Ability to maintain discretion and confidentiality of all guests and pertinent Inn information.</div></li></ul><br>
<p>
</p><div><b>Desirable:</b></div>
<ul>
<li><div>1-2 years restaurant host stand and/or related Food &amp; Beverage experience.</div>
</li>
<li><div>Fluency in a foreign language, preferably Spanish.</div>
</li>
<li><div>Experience in hospitality industry in similar position.</div>
</li>
<li><div>TIPS certification.</div>
</li>
<li><div>CPR certification.</div>
</li>
<li><div>Previous experience with OpenTable.</div>
</li>
<li><div>Previous guest relations training</div></li></ul><br>
<p>
</p><div><b>ESSENTIAL JOB FUNCTIONS</b>:</div>
<ul>
<li><div>Demonstrate knowledge of The Ojai Valley Inn style, practices, culture, terminology, organizational structure, and general philosophy. That Philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests.</div>
</li>
<li><div>Maintain a friendly yet unobtrusive manner with all guests when greeting them, seating them, and throughout their dining experience.</div>
</li>
<li><div>Demonstrate strong knowledge of all elements of The Ojai Valley Inn.</div>
</li>
<li><div>Attend and participate in all required meetings.</div>
</li>
<li><div>Ensure all Human Resource policies and practices are applied consistently while adhering to all Federal, State and Local laws.</div>
</li>
<li><div>Promote teamwork and foster a harmonious working climate.</div>
</li>
<li><div>Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.</div>
</li>
<li><div>Promote good public relations and handle complaints or concerns of guests.</div>
</li>
<li><div>Recognize and address potential intoxicated, disruptive or undesirable guests.</div>
</li>
<li><div>Properly handle and report employee guest accidents.</div>
</li>
<li><div>Respond properly to any hotel emergency or safety situation.</div>
</li>
<li><div>Perform other tasks or projects as assigned by the Manager, resort management, and staff.</div>
</li>
<li><div>Constantly monitor appearance, attitude and degree of professionalism to ensure strict adherence to The Ojai Valley Inn &amp; Spa&rsquo;s standards of quality service.</div>
</li>
<li><div>Follow proper payroll and uniform procedures.</div>
</li>
<li><div>Offer guests of the restaurant an enjoyable, expertly served beverage/dining experience conforming to The Service and Training Manual.</div>
</li>
<li><div>Anticipate the needs of guests while scanning the room constantly.</div>
</li>
<li><div>Ascertain a guest&rsquo;s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.</div>
</li>
<li><div>Meet individual hosts and make yourself accessible to the host for any need that may arise.</div>
</li>
<li><div>Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.</div>
</li>
<li><div>Stock an adequate supply of complimentary newspapers.</div>
</li>
<li><div>Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set.</div>
</li>
<li><div>Inspect every menu and list to ensure their condition, appearance, and the proper inserts.</div>
</li>
<li><div>Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.</div>
</li>
<li><div>Ensure each employee is completing side work duties.</div>
</li>
<li><div>Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.</div>
</li>
<li><div>Maintain a Station Chart, Bowling Chart and Seating Pad for the restaurant.</div>
</li>
<li><div>Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.</div>
</li>
<li><div>Handle guests without reservations or those waiting for others to join them.</div>
</li>
<li><div>Handle lost or found items.</div>
</li>
<li><div>Check guest&rsquo;s coats or packages when necessary.</div>
</li>
<li><div>Answer telephones according to The Ojai Valley Inn standards and take reservations or provide information regarding the restaurant or any other hotel service.</div>
</li>
<li><div>Be aware of appearance, quality of work, and attitudes with guests.</div>
</li>
<li><div>Wear proper uniform and maintain high standard in regards to personal appearance as outlined in the Employee Handbook.</div>
</li>
<li><div>Arrive at your work area at time listed in schedule.</div>
</li>
<li><div>Report unsafe conditions to management.</div>
</li>
<li><div>Respect guest confidentiality.</div></li></ul><br>
<p>
</p><div><b>SECONDARY FUNCTIONS:</b></div><br>
<ul>
<li><div><b>Work weekends.</b></div>
<div><b>
This part-time position is mainly for Saturday and Sunday.</b></div><br>
<div></div>
</li>
</ul><div>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div></div></div></div></div><div></div><div><div><div><p>
Job Details</p></div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div><b>
Hourly</b></div></div></div></div></div><div><div><div><div><div>
Hiring Rate</div><div><b>
21.70 USD</b></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Olivella - Host or Hostess PT

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