guest relations representative

Accor Group

Job Title Guest Relations Agent Luxury Beach Resort Dubai, UAE Job Description Guest Relations Agent Luxury Beach Resort Dubai, UAE Role Summary Join the award-winning Rixos The Palm Dubai Hotel &amp; Suites as a Guest Relations Agent and be at the heart of delivering exceptional guest experiences in one of the UAE s most iconic beachfront destinations. You will act as the primary point of contact for VIPs and special guests, anticipating their needs, resolving concerns, and ensuring every stay is memorable. This role offers the opportunity to work in a dynamic, multicultural environment while representing one of the leading names in luxury hospitality. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly and professionally to guest inquiries, requests, and needs, ensuring timely follow-up for guest satisfaction. Anticipate guest requirements and provide proactive solutions to enhance their experience. Address and resolve guest complaints with empathy and efficiency. Coordinate arrivals and departures for VIP guests and other special categories. Facilitate communication between guests and relevant hotel departments. Promote hotel amenities, special offers, and services to maximize guest engagement. Maintain accurate records of guest interactions and special preferences. Ideal Profile Previous experience in guest relations or a similar customer-facing role in hospitality preferred. Diploma or degree in hospitality management, business administration, or related field. Strong interpersonal and communication skills, with active listening abilities. Problem-solving mindset and ability to work under pressure. Professional appearance and high level of responsibility. Flexibility to work varied shifts, including evenings, weekends, and holidays. Proficiency in German is an advantage.

Guest Relations Agent

Hilton

<div>Guest Relations Manager - German Speaking
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - German Speaking

Sheraton Jumeirah Beach Resort

<div>
 
 
 Company Description
 
 
 
 Our five-star beach resort, Sheraton Jumeirah Beach Resort, is Dubai's favorite beach haven. The resort offers superb relaxation and leisure facilities, set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees. We feature 256 spacious rooms and suites with excellent views of the sea or The Walk. The resort provides access to Jumeirah Beach, is within walking distance to Dubai Marina, and offers several transportation options for getting around the city. Our guests can enjoy a variety of activities including water sports, Sandy Toes kids' club, Seafield Restaurant, and multiple sports facilities. Additionally, we offer complimentary Wi-Fi, excellent dining options, and a Sheraton Fitness center to ensure a convenient stay.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Guest Relations Agent located in Dubai. The Guest Relations Agent will be responsible for ensuring excellent customer service and guest satisfaction. Day-to-day tasks include welcoming and greeting guests, managing guest check-ins and check-outs, addressing guest inquiries and complaints, coordinating with other departments to meet guest needs, and performing receptionist duties efficiently.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Experience in Guest Relations and ensuring Customer Satisfaction
 </li>
 <li>
 Proficient in Receptionist Duties
 </li>
 <li>
 Positive attitude and professional demeanor
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Previous experience in the hospitality industry is a plus
 </li>
 <li>
 Fluency in English; knowledge of additional languages is an advantage
 </li>
 </ul>
</div>

<div>
 A Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
 </li>
 <li>
 Be responsible for special room assignments and suite occupancies
 </li>
 <li>
 Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
 </li>
 <li>
 Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
 </li>
 <li>
 Manage the Guest Relations Desk in the hotel lobby
 </li>
 <li>
 Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
 </li>
 <li>
 Maintain the inventory of Guest amenities
 </li>
 <li>
 Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
 </li>
 <li>
 Computer literate and able to navigate through Company systems
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Guest relations experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Proven ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Conflict resolution experience
 </li>
 <li>
 Cash handling experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Officer

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.<ul><li>
Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction</li><li>
Conduct daily &quot;Guest Contacts&quot; to identify and address any issues or concerns</li><li>
Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services</li><li>
Manage VIP procedures, including greeting and bidding farewell to VIP guests</li><li>
Prepare and distribute guest information materials about hotel activities and services</li><li>
Handle reservations for hotel restaurants and other amenities</li><li>
Monitor overall guest satisfaction and report observations to management</li><li>
Assist with lost and found procedures, ensuring proper documentation and return of items</li><li>
Provide guidance and support for guests experiencing health issues or emergencies</li><li>
Collaborate with all departments to ensure seamless guest experiences</li><li>
Participate in training programs and departmental meetings to stay updated on hotel policies and procedures</li><li>
Maintain a professional and well-groomed appearance at all times</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent required; higher education in hospitality or related field preferred</li><li>
Minimum of 2 years of experience in the hospitality industry, preferably in a guest relations role</li><li>
Fluency in English; proficiency in Arabic, German, French, or Russian is highly advantageous</li><li>
Excellent communication and interpersonal skills with a friendly and professional demeanor</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in MS Office applications and familiarity with hotel management software (e.g., Fidelio, Opera)</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Demonstrated customer service orientation with a passion for exceeding guest expectations</li><li>
Ability to remain calm and composed in high-pressure situations</li><li>
Knowledge of local attractions, culture, and customs in Cairo and surrounding areas</li><li>
Adaptability to changing priorities and guest needs</li><li>
Team player with the ability to work collaboratively across departments</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Evoke Luxury Holiday Homes

Guest Relations Manager &ndash; Holiday HomesLocation: Dubai, UAE Full-time | Flexible hoursWe're looking for a Guest Relations Manager to join our holiday homes team in Dubai! If you're passionate about hospitality, love meeting new people, and know your way around the city, this could be a great fit.What you&rsquo;ll do:<ul><li>Welcome guests and ensure they have a smooth check-in/check-out experience</li><li>Be the go-to person for guest questions, issues, or requests</li><li>Visit and inspect properties to keep everything guest-ready</li><li>Coordinate with housekeeping and maintenance teams</li><li>Stay on top of DTCM rules and handle guest registration and reports</li><li>Work flexible hours, including evenings or weekends when needed</li></ul>What we&rsquo;re looking for:<ul><li>Valid UAE driving license (you&rsquo;ll be on the move!)</li><li>Experience in holiday homes or short-term rentals (at least 2 years)</li><li>Good understanding of DTCM regulations</li><li>Great communication and problem-solving skills</li><li>Organized, proactive, and reliable</li></ul>What we offer:<ul><li>Competitive salary</li><li>Supportive team and growth opportunities</li><li>Fuel allowance and work phone</li></ul>Sound like you? Send us your CV &mdash; we&rsquo;d love to meet you!Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Guest Relations Manager

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