guest relations specialist

Hilton

<div><p>Telephone Operator</p><p>
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:</p>
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Telephone Operator

<div><p>Guest Relations</p><p>
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:</p>
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations

Gathern

<div><p>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.</p><p>
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.</p><p>
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Omorfia Group LLC

<p>Greeting guests</p><p>&#9642; Ensuring guest is comfortable</p><p>&#9642; Consulting guests with treatment procedure</p><p>&#9642; Ensuring guest has no contra indication to the service</p><p>&#9642; Recommending after care</p><p>&#9642; Cleanness of own station after each service</p><p>&#9642; Review own daily sales report</p><p>&#9642; Use specialist tools and electrical equipment</p><p>&#9642; Maintain safe work practices and hygiene standards</p><p>&#9642; Perform the services included in the menu regarding Moroccan Bath to the guests</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED3,200.00 per month</p><p>Experience:</p><ul><li>Moroccan Bath: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Moroccan Bath Technician

iGA Istanbul Airport

<div>
 <p>
  <strong>
   &Idot;GA Istanbul Airport,
  </strong>
  the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
  <strong>
   T&uuml;rkiye&rsquo;s gateway to the world
  </strong>
  , the airport continues its operations as a significant global hub, connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 </p>
 <p>
  &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 </p>
 <p>
  At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
  <strong>
   &lsquo;&rsquo;Reception Specialist&rsquo;&rsquo;
  </strong>
  to join us at the
  <strong>
   &ldquo;meeting point&rdquo;
  </strong>
  of the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Journey Begins With a Unique Role ✈️
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Greet VVIP passengers and manage smooth check-in procedures,
  </li>
  <li>
   Verify flight details, reservations and service packages accurately,
  </li>
  <li>
   Deliver suite packages, room keys and service items with clear explanations,
  </li>
  <li>
   Coordinate baggage handling, transfers and special guest requests with relevant teams,
  </li>
  <li>
   Provide personalized, luxury-standard and guest-focused service,
  </li>
  <li>
   Analyze guest expectations and offer tailored service recommendations,
  </li>
  <li>
   Guide guests throughout the terminal, lounge and service areas,
  </li>
  <li>
   Manage suite occupancy information, package workflows and key tracking effectively,
  </li>
  <li>
   Complete system entries, documentation and operational reports,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Proudly Show Your Skill to the World 🌍
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Tourism, Hospitality or related fields,
  </li>
  <li>
   3+ years of experience in luxury hotel reception, front office or guest relations,
  </li>
  <li>
   Preferably experience in aviation, terminal operations or private jet services,
  </li>
  <li>
   Strong knowledge of VIP/VVIP protocols, concierge processes and check-in procedures,
  </li>
  <li>
   A professional and discreet approach towards passengers throughout duties,
  </li>
  <li>
   Great attention to diction and professional appearance,
  </li>
  <li>
   Ability to perform each transfer with a customer focus,
  </li>
  <li>
   Focus on confidentiality throughout all processes and procedures,
  </li>
  <li>
   Great command of English; preferably knowledge of a second foreign language,
  </li>
  <li>
   Ability to work in a shift-based schedule,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Awaits You in &Idot;GA 💎
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You can benefit from Private Health Insurance,
  </li>
  <li>
   You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
  </li>
  <li>
   The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
  </li>
  <li>
   You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
  </li>
  <li>
   You can benefit from discounted prices and privileges through our collaborations with many leading brands!
  </li>
  <li>
   You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
  </li>
  <li>
   With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
  </li>
  <li>
   Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
  </li>
  <li>
   At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
  </li>
  <li>
   You can win surprise gifts through various contests and draws,
  </li>
  <li>
   With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
  </li>
  <li>
   Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
  </li>
  <li>
   With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
  </li>
  <li>
   &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."
 </p>
 <p>
  The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment
 </p>
</div>


C-VIP Reception Specialist (Pre-Opening Team)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</div><div>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</div><div>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><div>Reservation:
</div><ul><li>Handle incoming reservation requests via phone, email, or online platforms.
</li><li>Provide detailed information about dining options, menus, special events, and promotions.
</li><li>Accurately input reservation details into the restaurant management system. (7 rooms)
</li><li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.
</li><li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management
</li></ul><div>Guest Assistance:
</div><ul><li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.
</li><li>Make recommendations based on guest preferences to enhance their dining experience.
</li><li>Manage modifications or cancellations of existing reservations efficiently.
</li><li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)
</li><li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.
</li><li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.
</li><li>Successfully track, monitor and report on key information
</li></ul><div>Upselling and Promotion:
</div><ul><li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.
</li><li>Identify opportunities for upselling additional services such as private dining or events bookings.
</li><li>Confirmation and Follow-up:
</li></ul><div>Reporting and Record Keeping:
</div><ul><li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:
</div><ul><li>Experience: Minimum of 1-2 years in a similar role within a luxury hotel or fine dining establishment, preferably for a luxury or ultra-luxury hotel.
</li><li>Education: A degree in Hospitality Management or a related field is preferred.
</li></ul><div>GENERAL SKILLS. .
</div><ul><li>Strong organizational skills with attention to detail.
</li><li>Proficient in using reservation management software systems.
</li><li>Microsoft office literate
</li><li>Knows all payment methods including Casha, CC, Link payments (Canary), Gift cards, voucher. Language:
</li><li>Required to speak, read, and write English, with fluency in other languages preferred.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food and Beverage Reservation specialist

Hilton Grand Vacations

<div><p>Currently seeking team members who are passionate about building lasting vacation memories for guests.</p>
<p>
If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.</p>
<p><b>
What will I be doing?</b></p>
<p>
As a <b>Marketing Guest Experience Representative</b>, you will have the opportunity provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports.</p>
<ul>
<li>Prepares and submit all room block assignments.</li>
<li>Communicates with front desk, housekeeping and maintenance on room status and assignment moves.</li>
<li>Orders and tracks marketing collateral pieces for site&rsquo;s operation.</li>
<li>Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms.</li>
<li>Provides guest with resort and or area information in the event the agent is occupied with room checks or another client.</li>
<li>Assists with events information and forms that need to be signed.</li>
<li>Provides and updates the master list with tour status and room information.</li>
<li>Prepares arrivals report for In-House Marketing.</li>
<li>Attends all meetings regarding program.</li>
<li>Performs marketing guest recovery, to include guest appeasement preparation &amp; delivery and guest calls.</li>
<li>Provides outstanding customer service.</li>
<li>Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects.</li>
</ul>
<p>We offer an extraordinary benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.</p>
<p><b>
What are we looking for....</b></p>
<p>
We believe that at the core of our company&rsquo;s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:</p>
<ul>
<li>High School Diploma/GED</li>
<li>Able to work flexible schedules including mornings, evenings, weekends and holidays</li>
<li>Proficient with Microsoft Word, Excel and Outlook</li>
<li>Excellent written and verbal communication skills with strong sense of customer service</li>
<li>Good organizational skills and detail oriented</li>
</ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul>
<li>Previous Vacation Ownership and guest relations experience</li>
</ul>
<p><b>What will it be like to be a Team Member.....</b></p>
<p><b>
HGV is now offering first day benefits to new employees!</b></p>
<p>
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.</p>
<p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Marketing Guest Experience Representative

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