guest relations specialist

Hilton

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 The Hotel Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).
 </li>
 <li>
 Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.
 </li>
 <li>
 Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.
 </li>
 <li>
 Monitor and ensure the safety of guests during all activities.
 </li>
 <li>
 Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.
 </li>
 <li>
 Maintain activity equipment and areas in clean and working condition.
 </li>
 <li>
 Adapt activities to suit guest demographics and seasonal demand.
 </li>
 <li>
 Handle guest feedback and resolve minor issues during activities.
 </li>
 <li>
 Represent the hotel&rsquo;s values with a friendly and energetic attitude.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.
 </li>
 <li>
 Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.
 </li>
 <li>
 Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.
 </li>
 </ul>
</div>

Animator

PULLMAN

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
The Hotel Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction. 
Key Responsibilities:<ul><li>
Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).</li><li>
Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.</li><li>
Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.</li><li>
Monitor and ensure the safety of guests during all activities.</li><li>
Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.</li><li>
Maintain activity equipment and areas in clean and working condition.</li><li>
Adapt activities to suit guest demographics and seasonal demand.</li><li>
Handle guest feedback and resolve minor issues during activities.</li><li>
Represent the hotel&rsquo;s values with a friendly and energetic attitude.</li></ul> 
Qualifications 
Qualifications:<ul><li>
High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.</li><li>
Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.</li><li>
Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.</li></ul></div>

Miraval The Red Sea

<div><div>Summary<div>
JOB TITLE: Guest Experience Planner 
LOCATION: Miraval The Red Sea, Saudi Arabia
Position Summary
The Guest Experience Planner is the welcoming face and heart of Miraval The Red Sea, offering intuitive, personalized service that begins before arrival and extends throughout the guest&rsquo;s wellness journey. This dual-role professional ensures seamless arrival experiences, anticipates guest needs with mindful attention, and curates customized itineraries aligned with each guest&rsquo;s intention and wellbeing goals. As a connector between departments, this individual helps guests discover transformative experiences and serves as a trusted advisor throughout their stay.
Key Responsibilities
Guest Experience &amp; Personalization<ul><li>
Greet guests with presence, warmth, and genuine care at every point of contact.</li><li>
Assist with smooth arrivals, check-ins, and check-outs while delivering anticipatory service.</li><li>
Conduct pre-arrival calls or communication to understand guest needs, intentions, and preferences.</li><li>
Curate and personalize wellness itineraries in alignment with Miraval&rsquo;s philosophy.</li><li>
Offer in-the-moment itinerary modifications with flexibility and calm.</li></ul>
Experience Planning &amp; Cross-Department Coordination<ul><li>
Guide guests through the full scope of Miraval&rsquo;s wellness, spa, culinary, and outdoor offerings.</li><li>
Collaborate with wellness, spa, recreation, and culinary teams to create meaningful schedules.</li><li>
Serve as the guest&rsquo;s central point of contact for all adjustments, additions, and questions regarding their experience.</li><li>
Track and manage guest itinerary flow using internal systems and tools.</li><li>
Coordinate special occasions and surprise touches with attention to emotional impact.</li></ul>
Wellbeing Advisory &amp; Emotional Intelligence<ul><li>
Listen deeply and empathetically to understand guest intentions and emotional needs.</li><li>
Offer recommendations that reflect a holistic view of wellness&mdash;physical, emotional, spiritual, and mental.</li><li>
Introduce signature experiences with mindfulness, connection, and sensitivity.</li><li>
Serve as a calming, trusted presence when resolving issues or emotional moments.</li></ul>
Operational Excellence<ul><li>
Maintain accurate guest profiles, notes, and preferences to support future stays and deeper personalization.</li><li>
Ensure lobby and guest welcome areas reflect Miraval&rsquo;s sensory aesthetics and cleanliness standards.</li><li>
Assist with rooming, amenity delivery, and daily operations as needed.</li></ul>
Revenue Generation &amp; Upselling<ul><li>
Mindfully suggest private sessions, specialty workshops, and wellness consultations based on guest interests.</li><li>
Partner with the retail, spa, and experience teams to introduce relevant enhancements.</li><li>
Support departmental revenue goals through thoughtful, non-intrusive recommendations.</li></ul>
Team Collaboration &amp; Brand Representation<ul><li>
Work closely with Front Office, Spa, Culinary, Wellness, and Housekeeping teams to create unified guest experiences.</li><li>
Participate in departmental briefings, training, and interdepartmental meetings.</li><li>
Support content creation, storytelling, or guest feedback initiatives if requested.</li></ul></div></div><div>
Qualifications<div>
Qualifications &amp; Experience
<ul>
<li>Minimum 2 years&rsquo; experience in luxury hospitality, guest relations, concierge, or wellness planning.
</li>
<li>Strong background in customer service, guest communication, and schedule coordination.
</li>
<li>Familiarity with wellness concepts and spa, fitness, or retreat environments preferred.
</li>
<li>Proficiency in hotel systems (Opera or similar), MS Office, and scheduling platforms.
</li>
<li>English fluency required; Arabic or other language skills are a plus.
</li>
</ul>Skills &amp; Attributes
<ul>
<li>Poised, intuitive communicator with deep guest empathy.
</li>
<li>Passion for wellness, service, and meaningful human connection.
</li>
<li>Organized, tech-savvy, and calm under pressure.
</li>
<li>Creative and flexible with a proactive mindset.
</li>
<li>High emotional intelligence and active listening skills.
</li>
<li>Enthusiastic team player with a commitment to Miraval&rsquo;s mindful mission.</li></ul></div></div></div>

GUEST EXPERIENCE PLANNER (ARABIC SPEAKING)

Longevity Hub by Clinique La Prairie

At our luxury longevity clinic located in one of the most Luxury hotels in UAE, we combine the best of medical expertise, wellness, and spa therapies to create personalized journeys for our guests. We are looking for a Call Center Agent- Guest Experience Agent who will be the warm and professional face of our clinic, guiding guests through every step of their stay.What You&rsquo;ll Do<ul><li>Welcome guests with warmth and discretion, setting the tone for a luxury experience.</li><li>Manage check-in, check-out, and scheduling for medical consultations, therapies, and spa treatments.</li><li>Handle guest requests with professionalism and empathy, anticipating needs before they arise.</li><li>Maintain accurate records and uphold the highest standards of confidentiality.</li><li>Handle incoming calls, emails, and WhatsApp inquiries, providing accurate information on medical consultations, therapies, and spa treatments.</li><li>Manage reservations, confirmations, amendments, and cancellations for consultations and treatments, ensuring optimal scheduling and availability.</li><li>Coordinate closely with doctors, nutritionists, therapists, and wellness practitioners to align appointments and manage daily schedules.</li><li>Proactively follow up with guests before and after appointments to confirm details and enhance the overall guest experience.</li><li>Address guest requests and concerns with professionalism, empathy, and efficiency, aiming for first-contact resolution.</li><li>Maintain accurate reservation records, guest profiles, and communication logs while strictly adhering to confidentiality and data-privacy standards.</li></ul>What We&rsquo;re Looking For<ul><li>Experience in luxury hospitality, medical wellness, or spa environments.</li><li>Strong communication skills and a guest-first mindset.</li><li>Professional appearance, discretion, and ability to inspire trust.</li><li>Organized, detail-oriented, and adaptable under pressure.</li><li>Multilingual abilities are a plus.</li></ul>Why Join Us<ul><li>Be part of a pioneering concept blending medical science and holistic wellness.</li><li>Work in a refined, inspiring environment focused on longevity and wellbeing.</li><li>Collaborate with world-class professionals in medicine, wellness, and hospitality.</li></ul>If you are passionate about luxury service, wellbeing, and creating unforgettable guest journeys, we&rsquo;d love to hear from you.Job Type: Full-timePay: From AED4,500.00 per monthExperience:<ul><li>Medical : 1 year (Required)</li><li>Wellness or Spa: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>

Call Center Representative Medical Wellness - Guest Experience Agent

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GUEST EXPERIENCE PLANNER (ARABIC SPEAKING)

Call Center Representative Medical Wellness - Guest Experience Agent