guest relations specialist

Red Sea Global

<div><div><div><div><div>Division: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Department: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><p><b>Welcome to Amaala Yacht Club &ndash; Where Luxury Meets the Sea</b></p><br>
<p></p>
<p>
Nestled within the breathtaking Triple Bay Marina, the <b>AMAALA Yacht Club</b> redefines the modern yachting lifestyle on Saudi Arabia&rsquo;s northwestern coast. As a premier destination for maritime enthusiasts, this world-class marina offers 120 berths, accommodating superyachts up to 130 meters, alongside a vibrant Marina Village&mdash;a fusion of luxury, leisure, and an active urban realm.</p><br>
<p></p>
<p>
More than just a marina, the <b>Amaala Yacht Club</b> embodies sustainability and regenerative tourism, preserving the stunning natural habitats of mangroves, seagrass, and corals. Developed by Red Sea Global (RSG) in alignment with Vision 2030, it elevates Saudi Arabia&rsquo;s position on the global yachting map.</p><br>
<p></p>
<p>
And in 2027, AMAALA will host the Grand Finale of The Ocean Race, cementing its status as a world-class sailing destination. Whether you seek adventure, relaxation, or an elite social experience, the AMAALA Yacht Club is your gateway to an extraordinary nautical journey.</p><br>
<p></p>
<p><b>
Join our visionary team and help shape the future of luxury yachting.</b></p><br>
<p></p>
<p><b>
Job Purpose</b></p>
<p>
The Senior Specialist &ndash; Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests.<br>
The role bridges CRM operations, member relations, and events to deliver a seamless and personalized experience for members. This includes managing member inquiries, supporting events and activations, and maintaining high-quality data and communications across the club&rsquo;s CRM system.</p><br>
<p></p>
<p><b>
Job Responsibilities</b></p>
<ul>
<li>Support the CRM Manager in maintaining and updating the club&rsquo;s CRM database, ensuring data accuracy, segmentation, and regular hygiene checks.</li>
<li>Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests in a professional and timely manner.</li>
<li>Assist in developing and executing personalized communication campaigns and loyalty programs.</li>
<li>Support coordination of exclusive member events, activities, and special programs in collaboration with the Events and Marketing teams.</li>
<li>Prepare CRM and membership reports on engagement, satisfaction, and event participation.</li>
<li>Manage day-to-day administrative tasks related to membership applications, renewals, and onboarding.</li>
<li>Ensure consistent member experience across all communication touchpoints (phone, email, in-person).</li>
<li>Work closely with marketing and events teams to ensure the successful delivery of member engagement initiatives.</li>
<li>Uphold the highest standards of guest service and represent Amaala Yacht Club with professionalism and discretion.</li>
<li>Provide translation and bilingual communication (Arabic/English) support for member communications and events.</li>
<li>Contribute to the overall improvement of CRM tools, workflows, and member engagement strategies.</li></ul><br>
<p></p>
<p><b>
Safety, Quality &amp; Environment</b></p>
<ul>
<li>Apply safety, quality, and environmental management policies, ensuring compliance with relevant standards and regulations.</li>
<li>Promote a positive and responsible environmental and guest-service attitude.</li></ul><br>
<p></p>
<p><b>
Continuous Improvement</b></p>
<ul>
<li>Identify and propose enhancements to member experience, CRM efficiency, and engagement practices.</li>
<li>Participate in team discussions to improve service quality and data-driven decision-making.</li></ul><br>
<p></p>
<p><b>
Qualification and Experience</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality Management, or a related field.</li>
<li>3&ndash;4 years of experience in CRM, guest relations, or event coordination&mdash;preferably in a luxury, hospitality, or private club environment.</li></ul><br>
<p></p>
<p><b>
Skills:</b></p>
<ul>
<li>Excellent interpersonal and communication skills (Arabic &amp; English).</li>
<li>Strong administrative and organizational abilities.</li>
<li>Knowledge of CRM systems and data entry.</li>
<li>Experience in public relations, event support, or guest services.</li>
<li>Proactive, detail-oriented, and service-minded with a passion for luxury hospitality.</li></ul></div></div></div></div></div><p></p>

Senior Specialist - CRM

The Global Ambassador Hotel

<div><div><div><div><p><b>Why The Global Ambassador</b></p></div><div><ul><li><p>
Competitive compensation</p></li></ul></div><div><ul><li><p>
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more</p></li></ul></div><div><ul><li><p>
Paid time off eligibility for those working 32+ hours per week</p></li></ul></div><div><ul><li><p>
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives</p></li></ul></div><div></div><div><p><b><br>
Who We Are</b></p></div><div><p><b>
Hospitality </b><b>refined</b><b> for a global mindset</b><b>.</b></p></div><div><p>
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author &amp; Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.</p></div><div><p>
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire&rsquo;s Best New Hotels in the World and Cond&eacute; Nast Traveler&rsquo;s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.</p></div><p></p><div><p><b><br>
What </b><b>You&rsquo;ll</b><b> Do</b></p></div></div><div><div><p>
As the Concierge, you are the central point of connection for every guest&rsquo;s stay, shaping personalized experiences from arrival to departure. This role demands attentiveness, precision, and a passion for delivering highly tailored service that meets Forbes Five-Star standards.</p></div><div><ul><li><p>
Assist with pre-arrival planning and correspondence with guests via phone, email, and text message in a professional and personal manner.</p></li></ul></div><div><ul><li><p>
Providing information and assistance to guests regarding hotel and local attractions or points of interest in adherence with Forbes Five Star Standards</p></li></ul></div><div><ul><li><p>
Properly logging guest requests/preferences and performing follow up with guests to ensure we exceed guest service expectations</p></li></ul></div><div><ul><li><p>
Serve as a point of contact for VIP guests, delivering highly personalized, seamless experiences that reflect the hotel&rsquo;s luxury service standards</p></li></ul></div><div><ul><li><p>
Review guest arrival and departure reports and customize stays through special requests, thoughtful touches, and flawless execution involving departments such as In Room Dining and Housekeeping</p></li></ul></div><div><ul><li><p>
Collaborate closely with Front Desk, Reservations, F&amp;B, Spa, and ensure all cross channels of communication are consistent involving guest matters</p></li></ul></div><div><ul><li><p>
Coordinate and confirm personalized services, including dining, spa, transportation, and amenities, using Opera to ensure accuracy and consistency</p></li></ul></div><div><ul><li><p>
Curate bespoke welcome amenities, turndown gifts, and in-room details tailored to the preferences of our guests</p></li></ul></div><div></div><div><p><b><br>
Qualifications</b></p></div><div><ul><li><p>
Previous experience in luxury hospitality, guest relations, or a comparable guest-facing role</p></li></ul></div><div><ul><li><p>
Local area knowledge preferred (Restaurants, Golf Destinations, Attractions).</p></li></ul></div><div><ul><li><p>
Exceptional organizational skills and strong attention to detail to ensure flawless guest experiences</p></li></ul></div><div><ul><li><p>
Excellent written and verbal communication skills with the ability to build trust with guests and internal teams</p></li></ul></div><div><ul><li><p>
Genuine passion for delivering elevated, personalized service and creating memorable guest experiences</p></li></ul></div><div><ul><li><p>
Experience using property management systems (Opera, HotSOS), billing platforms, and guest management tools (OpenTable, Book4Time).</p></li></ul></div><div><ul><li><p>
Ability to manage complex guest requests and resolve issues with professionalism, discretion, and efficiency.</p></li></ul></div><p></p><div><p><b><br>
The Global Ambassador is an Equal Opportunity &amp; E- Verify Employer. Proof of eligibility to work in the United States is </b><b>required</b><b>.</b></p></div></div></div>
INDHOTEL</div>

Concierge

Terranea Resort

<div>
 Provides courteous, professional and efficient services to internal or external callers/guests by utilizing hotel telephone system, radios, and multiple computer software and company resources to fulfill requests, answer questions and provide solution to problems for guest satisfaction.
 <br/>
 <br/>
 Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
 <br/>
 <br/>
 Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion and all tools and resources provided. Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand and practice Terranea Core Values on a daily basis.
  </li>
  <li>
   Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  </li>
  <li>
   Answer phone system using a positive and articulate voice.
  </li>
  <li>
   Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  </li>
  <li>
   Route callers to requested guest or hotel department
  </li>
  <li>
   Assist guests with concierge services such as: restaurant reservations and recommendations, driving directions, transportation needs and other requests as needed using ALICE and Open Table systems.
  </li>
  <li>
   Must be able to answer all calls, internally or externally, relating to Front Desk inquiries.
  </li>
  <li>
   Take all in house calls and enter into HotSOS for dispatch to appropriate department.
  </li>
  <li>
   Respond to dispatches with radio communication system for all Porter and Valet requests.
  </li>
  <li>
   Follow up on all calls to ensure guest satisfaction.
  </li>
  <li>
   Assist guests with billing issues and make necessary adjustments.
  </li>
  <li>
   Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  </li>
  <li>
   Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  </li>
  <li>
   Maintain positive guest relations at all times.
  </li>
  <li>
   Document all guest requests, opportunities or challenges in Opera; resolving those opportunities that you feel comfortable doing so, to ensure guest satisfaction.
  </li>
  <li>
   Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  </li>
  <li>
   Maintain complete knowledge at all times of:
  </li>
  <ul>
   <li>
    All hotel features/services, hours of operation.
   </li>
   <li>
    All room types, numbers, layout, decor, appointments and location.
   </li>
   <li>
    All room rates, special packages and promotions.
   </li>
   <li>
    Daily house count and expected arrivals/departures.
   </li>
   <li>
    Room availability status for any given day.
   </li>
   <li>
    Scheduled in-house group activities, locations and times.
   </li>
   <li>
    All hotel and departmental policies and procedures.
   </li>
  </ul>
  <li>
   Access all functions of the computer system.
  </li>
  <li>
   Record wake-up calls into Opera system.
  </li>
  <li>
   Make wake-up calls logged in the Opera system.
  </li>
  <li>
   Create package cards for all reservations that include credits for incidental charges and alert the reservations.
  </li>
  <li>
   Apply Consortia resort credits to reservations that are due to checkout.
  </li>
  <li>
   Provide callers with accurate information on hotel facilities and services.
  </li>
  <li>
   Input all guest opportunities and challenges regarding Housekeeping or Engineering in HotSOS, resolve immediately and notify designated department as needed.
  </li>
  <li>
   Follow up with guest&rsquo;s opportunities and challenges regarding Housekeeping or Engineering to ensure completion and guest satisfaction.
  </li>
  <li>
   Manage and respond to emergency system, in a calm and professional demeanor and notify security of situation.
  </li>
  <li>
   Complete daily checklist and provide any pass-on information to next shift.
  </li>
  <li>
   Complete any assignments from managers in timely manner.
  </li>
  <li>
   Set up work station with necessary supplies and resource materials.
  </li>
  <li>
   Secure headset to console and log onto systems.
  </li>
  <li>
   Accommodate all telephone requests in a congenial manner within company standard.
  </li>
  <li>
   Monitor telephone system problems and maintain log as needed.
   <br/>
  </li>
 </ul>
 <strong>
  Additional Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hearing and visual ability to observe and detect signs of emergency situations.
  </li>
  <li>
   Be familiar with the Front Desk, Call Center, Housekeeping and Reservations department&rsquo;s policies, procedures and overall operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
  </li>
  <li>
   Strong organization, motivation, and interpersonal skills.
  </li>
  <li>
   Critical thinking, problem solving, judgement, and decision making abilities.
  </li>
  <li>
   Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
  </li>
  <li>
   Detailed oriented and strong organizational and multi-tasking skills.
  </li>
  <li>
   Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment&rsquo;s notice while being composed under pressure. Doesn&rsquo;t show frustration when dealing with upset guests or associates.
  </li>
  <li>
   Relates to all types of people &ndash; up, down, and sideways, inside and out the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  </li>
  <li>
   Genuinely cares about people, demonstrates real empathy and the joys and pains of others.
  </li>
  <li>
   Professional and appropriate business appearance and demeanor aligned with the Terranea brand, culture and grooming policy.
  </li>
  <li>
   Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, associates may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience, Education, &amp; Licensure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Completion of College Level courses with concentration in Business or Hospitality is strongly desirable.
  </li>
  <li>
   One (1) or more years&rsquo; experience in the Hospitality Industry; preferably in Front Office, PBX/Rooms Division.
  </li>
  <li>
   Previous guest relations training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Base Pay Start Rate: $22.41
 <br/>
 <br/>
 We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
</div>


Call Center Agent - Front Office (Full Time)

The Edgewater Hotel

<div><p><b>Position Summary</b></p><p>
The Concierge is a key member of The Lakeview Guest House Front Office team, responsible for delivering personalized, professional, and knowledgeable service to enhance the guest experience. Serving as a central resource and lobby ambassador, the Concierge provides recommendations, coordinates special requests, and promotes hotel amenities. Success in this role requires a warm demeanor, deep local knowledge, excellent communication skills, and a commitment to excellence in every interaction.</p><p><b>
Essential Job Functions</b></p><ul><li>
Greet and assist all guests and visitors with warmth and professionalism</li><li>
Provide knowledgeable recommendations for dining, entertainment, events, and transportation in the Madison area</li><li>
Liaise with hotel departments to accommodate special guest requests and ensure seamless service</li><li>
Support the Front Desk with check-in/check-out procedures and reservation inquiries</li><li>
Handle Foundry and dining reservations for both in-house and external guests</li><li>
Establish communication with VIP guests before arrival, during their stay, and post-departure</li><li>
Serve as an on-site lobby ambassador, proactively offering assistance and creating memorable moments</li><li>
Stay up to date with hotel services, promotions, and event schedules to accurately promote all property amenities</li><li>
Maintain knowledge of the local area and establish relationships with vendors and service providers</li><li>
Collaborate closely with all teams to ensure aligned service delivery</li><li>
Assist in developing and maintaining the VIP guest program</li><li>
Perform administrative and organizational tasks to support guest-facing operations</li><li>
Uphold standards in every interaction, ensuring consistency and excellence in service</li><li>
Communicate clearly and effectively with fellow team members and managers</li><li>
Attend departmental meetings and briefings as required</li><li>
Support other Rooms Division roles as needed to maintain smooth operations</li><li>
Uphold a collaborative spirit and a positive, helpful attitude toward guests and colleagues alike</li><li>
All other duties as assigned</li></ul><p><b>
Qualifications</b></p><ul><li>
Previous experience in a concierge, guest services, or front office role preferred.</li><li>
Strong familiarity with the Duluth area, including attractions, events, dining, and transit.</li><li>
Excellent verbal and written communication, organization, and customer service skills.</li><li>
Friendly, polished demeanor and commitment to high guest service standards.</li><li>
Working knowledge of Microsoft Office is a plus.</li><li>
Flexible schedule including nights, weekends, and holidays.</li></ul><p><b>
Working Conditions</b></p><p>
This role is primarily indoors and uses standard office equipment such as computers, phones, and printers. Night and weekend availability is essential.</p><p><b>
Physical Abilities</b></p><p>
While performing the duties of this job, the employee is regularly required to talk and hear. The role is very active and frequently requires standing, walking, reaching, and lifting. The employee must regularly lift/move up to 10 pounds and occasionally up to 50 pounds. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><i>
This description is not a contract. Lakeview Management Company &ndash; Duluth (LMC-D) is an at-will employer and reserves the right to modify this job description at any time without notice.</i></p></div><p></p>

Concierge - Full Time

CS Outsource

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Experience Representative &ndash; Short-Term Rental (VA)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are looking for a proactive Customer Experience Representative (Virtual Assistant) to manage guest communication and daily operations for short-term rental properties (e.g., Airbnb). The ideal candidate will ensure a seamless guest experience from booking to checkout.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to guest inquiries via Airbnb, email, and chat in a timely and professional manner
  </li>
  <li>
   Manage bookings, reservations, and calendar updates
  </li>
  <li>
   Coordinate check-ins, check-outs, and guest instructions
  </li>
  <li>
   Handle guest issues, complaints, and special requests efficiently
  </li>
  <li>
   Coordinate with cleaning and maintenance teams
  </li>
  <li>
   Monitor listings and ensure accuracy of property details
  </li>
  <li>
   Maintain high response rate and guest satisfaction scores
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Strong problem-solving and multitasking abilities
  </li>
  <li>
   Experience with Airbnb, Booking.com, or similar platforms (preferred)
  </li>
  <li>
   Ability to work in night/rotational shifts (if required)
  </li>
  <li>
   Basic knowledge of property management tools/CRMs is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location: Johar Town, Lahore (Onsite)
  </strong>
 </p>
 <p>
 </p>
</div>


Short Term Rental (Virtual Assistant)

Tricom Management

<p>Established Timeshare Management Company is seeking a qualified applicant to serve as a full-time Guest Services Representative in Newport, Oregon.</p><p><b>Schedule: </b>Wed-Thursday 9am-6pm, Fri-Sunday 11:30am-8pm Off Monday-Tuesday.</p><p><b>Description:</b></p><p>Accommodates guests of the resort by performing the following duties.</p><p><b>Essential Duties and Responsibilities</b></p><p>Greet, register, and assign rooms to guests.</p><p>Issue room keys.</p><p>Answer phones in a courteous manner (e.g. switchboard, house phones, etc.).</p><p>Check in/out guests according to set procedures in a courteous manner.</p><p>Book and confirm reservations.</p><p>Accurately receive and process monies according to set procedures (e.g. deposits, charges, banks).</p><p>Keep Resort Desk area in a neat and orderly manner.</p><p>Compile all daily report information.</p><p>Assist in the function and operation of resort activities.</p><p>Conduct scheduled activity events for owners and guests as directed by management.</p><p>Any other tasks as determined by management.</p><p>Job Type: Full-time</p><p>Pay: $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Computer navigation: 1 year (Required)</li></ul><p>Location:</p><ul><li>Newport, OR 97365 (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Agent

ElGouna Film Festival

<div><div><b>Position Overview:</b><br>
We are seeking a highly experienced, service-driven, and resourceful <b>Guest Relations Manager</b> to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey.<br>
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Leadership &amp; Strategy:</b></div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div><b>
Guest Experience &amp; Hospitality:</b></div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div><b>
Cross-Department Coordination:</b></div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div><b>
On-Site Festival Management:</b></div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div><b>
Reporting &amp; Follow-Up:</b></div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years.<br>
<li>
</li></ul><div><b>
Qualifications &amp; Requirements:</b></div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li><li>
A passion for cinema, culture, and delivering world-class guest experiences.</li></ul><div></div><b><br>
About Elgouna Film Festival:</b><p><br>
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</p></div>

Guest Relations Manager

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