guest relations specialist

Herrington Harbour Marinas

<p><b>Job description</b></p><p>This is a seasonal position with The Inn at Herrington Harbour. Originally built in the 1940&rsquo;s, this fully restored boutique Inn is tucked away on the sandy shores of beautiful Herring Bay, and is an extension of the renowned, Herrington Harbour South Marina Resort. The ideal candidate for this position would have a background in hospitality, strong customer service, communication and organizational skills, the ability to multi-task and to work well within a team. Responsibilities will include making reservations, processing payments, assigning rooms and tending to each guests&rsquo; individual needs. This position is seasonal, and requires both weekdays and weekends.</p><p><b>Responsibilities:</b></p><ul><li>Welcome all guests and visitors in a professional and friendly manner</li><li>Process reservations effectively and efficiently. Reservations are made in-person, by phone, through email and with the help of a web-based reservation system</li><li>Clearly explain all guest charges and process guest payments</li></ul><p><b>Required Education and Experience:</b></p><ul><li>High School or Equivalent (minimum)</li><li>Experience in Hospitality industry</li><li>Proficiency in Microsoft Office Suite and Outlook</li><li>Applicant must be able to pass a pre-employment drug test and background check</li></ul><p><b>Required Skills and Abilities:</b></p><ul><li>Excellent customer service, communication and organizational skills</li><li>Ability to work inter-departmentally with each aspect of the property, including but not limited to the Inn, marina, pool, beach and catering</li><li>Ability to welcome and make each guest feel as though they are a member of your family</li><li>Reliability, responsibility, trustworthiness, kindness, positivity and professionalism</li></ul><p><b>Benefits (waiting period will apply/Full-time only):</b></p><ul><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid vacation and sick leave</li><li>401(k)</li></ul><p>Financial Duties:</p><ul><li>Processing payments</li></ul><p>Benefit Conditions:</p><ul><li>Waiting period may apply</li></ul><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Seasonal</p><p>Schedule:</p><ul><li>Sunday to Saturday</li><li>Weekend availability (MUST)</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience in Hospitality (Preferred)</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: From $17.50 per hour</p><p>Benefits:</p><ul><li>Free parking</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Guest Relations Specialist

Red Sea Global

<div><div><div><div><div>Division: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Department: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div><p><b>Welcome to Amaala Yacht Club &ndash; Where Luxury Meets the Sea</b></p><br>
<p></p>
<p>
Nestled within the breathtaking Triple Bay Marina, the <b>AMAALA Yacht Club</b> redefines the modern yachting lifestyle on Saudi Arabia&rsquo;s northwestern coast. As a premier destination for maritime enthusiasts, this world-class marina offers 120 berths, accommodating superyachts up to 130 meters, alongside a vibrant Marina Village&mdash;a fusion of luxury, leisure, and an active urban realm.</p><br>
<p></p>
<p>
More than just a marina, the <b>Amaala Yacht Club</b> embodies sustainability and regenerative tourism, preserving the stunning natural habitats of mangroves, seagrass, and corals. Developed by Red Sea Global (RSG) in alignment with Vision 2030, it elevates Saudi Arabia&rsquo;s position on the global yachting map.</p><br>
<p></p>
<p>
And in 2027, AMAALA will host the Grand Finale of The Ocean Race, cementing its status as a world-class sailing destination. Whether you seek adventure, relaxation, or an elite social experience, the AMAALA Yacht Club is your gateway to an extraordinary nautical journey.</p><br>
<p></p>
<p><b>
Join our visionary team and help shape the future of luxury yachting.</b></p><br>
<p></p>
<p><b>
Job Purpose</b></p>
<p>
The Senior Specialist &ndash; Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests.<br>
The role bridges CRM operations, member relations, and events to deliver a seamless and personalized experience for members. This includes managing member inquiries, supporting events and activations, and maintaining high-quality data and communications across the club&rsquo;s CRM system.</p><br>
<p></p>
<p><b>
Job Responsibilities</b></p>
<ul>
<li>Support the CRM Manager in maintaining and updating the club&rsquo;s CRM database, ensuring data accuracy, segmentation, and regular hygiene checks.</li>
<li>Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests in a professional and timely manner.</li>
<li>Assist in developing and executing personalized communication campaigns and loyalty programs.</li>
<li>Support coordination of exclusive member events, activities, and special programs in collaboration with the Events and Marketing teams.</li>
<li>Prepare CRM and membership reports on engagement, satisfaction, and event participation.</li>
<li>Manage day-to-day administrative tasks related to membership applications, renewals, and onboarding.</li>
<li>Ensure consistent member experience across all communication touchpoints (phone, email, in-person).</li>
<li>Work closely with marketing and events teams to ensure the successful delivery of member engagement initiatives.</li>
<li>Uphold the highest standards of guest service and represent Amaala Yacht Club with professionalism and discretion.</li>
<li>Provide translation and bilingual communication (Arabic/English) support for member communications and events.</li>
<li>Contribute to the overall improvement of CRM tools, workflows, and member engagement strategies.</li></ul><br>
<p></p>
<p><b>
Safety, Quality &amp; Environment</b></p>
<ul>
<li>Apply safety, quality, and environmental management policies, ensuring compliance with relevant standards and regulations.</li>
<li>Promote a positive and responsible environmental and guest-service attitude.</li></ul><br>
<p></p>
<p><b>
Continuous Improvement</b></p>
<ul>
<li>Identify and propose enhancements to member experience, CRM efficiency, and engagement practices.</li>
<li>Participate in team discussions to improve service quality and data-driven decision-making.</li></ul><br>
<p></p>
<p><b>
Qualification and Experience</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality Management, or a related field.</li>
<li>3&ndash;4 years of experience in CRM, guest relations, or event coordination&mdash;preferably in a luxury, hospitality, or private club environment.</li></ul><br>
<p></p>
<p><b>
Skills:</b></p>
<ul>
<li>Excellent interpersonal and communication skills (Arabic &amp; English).</li>
<li>Strong administrative and organizational abilities.</li>
<li>Knowledge of CRM systems and data entry.</li>
<li>Experience in public relations, event support, or guest services.</li>
<li>Proactive, detail-oriented, and service-minded with a passion for luxury hospitality.</li></ul></div></div></div></div></div><p></p>

Senior Specialist - CRM

Whim Hospitality Ltd

<div><p><b>Primary Responsibilities:</b></p>
<ul><li><b>
Guest Relations:</b></li><li><ul><li>
Greet and assist guests upon arrival, ensuring a warm and welcoming experience.</li><li>
Handle inquiries regarding spa services, treatments, and retail offerings.</li></ul>
</li><li><b>Appointment Management:</b></li><li><ul><li>
Schedule and coordinate appointments for spa services.</li><li>
Monitor appointment schedules and follow up on confirmations and rescheduling.</li></ul>
</li><li><b>Sales and Upselling:</b></li><li><ul><li>
Promote and sell spa services and retail products, meeting or exceeding sales targets.</li><li>
Provide detailed information on available treatments and promotional packages.</li></ul>
</li><li><b>Retail Operations:</b></li><li><ul><li>
Oversee retail operations within the spa, maintaining organization and product availability.</li><li>
Track inventory levels and manage orders as needed.</li></ul>
</li><li><b>Collaboration:</b></li><li><ul><li>
Collaborate with therapists and spa team members for seamless service delivery.</li><li>
Assist in training new staff members regarding guest care and retail operations.</li></ul>
</li><li><b>Health and Safety Compliance:</b></li><li><ul><li>
Ensure adherence to health and safety regulations to maintain a safe environment.</li><li>
Participate in staff meetings and training focused on operational excellence.</li></ul>
</li><li><b>Continuous Improvement:</b></li><li><ul><li>
Gather guest feedback to implement enhancements to the guest experience.</li><li>
Stay updated on spa industry trends and innovations.</li></ul>
</li></ul><ul><li><b>Education:</b><br>
High school diploma or equivalent; additional education in hospitality or spa management is a plus.</li><li><b>
Experience:</b><br>
Previous experience in a guest services or front desk role, preferably in a spa or wellness environment.</li><li><b>
Skills:</b><br>
Excellent communication and interpersonal skills with a genuine passion for service. Strong organizational abilities and attention to detail.</li><li><b>
Personal Attributes:</b><br>
Positive attitude, professional demeanor, and ability to thrive in a fast-paced environment.</li></ul><p>
The Spa Coordinator is responsible for managing the front desk operations, booking treatments, coordinating with therapists, and overseeing retail operations to ensure an exceptional guest experience. This role requires excellent customer service skills, strong organizational abilities, and a passion for wellness.</p></div>

Spa Coordinator

The Global Ambassador Hotel

<div><div><div><div><p><b>Why The Global Ambassador</b></p></div><div><ul><li><p>
Competitive compensation</p></li></ul></div><div><ul><li><p>
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more</p></li></ul></div><div><ul><li><p>
Paid time off eligibility for those working 32+ hours per week</p></li></ul></div><div><ul><li><p>
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives</p></li></ul></div><div></div><div><p><b><br>
Who We Are</b></p></div><div><p><b>
Hospitality </b><b>refined</b><b> for a global mindset</b><b>.</b></p></div><div><p>
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author &amp; Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.</p></div><div><p>
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire&rsquo;s Best New Hotels in the World and Cond&eacute; Nast Traveler&rsquo;s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.</p></div><p></p><div><p><b><br>
What </b><b>You&rsquo;ll</b><b> Do</b></p></div></div><div><div><p>
As the Concierge, you are the central point of connection for every guest&rsquo;s stay, shaping personalized experiences from arrival to departure. This role demands attentiveness, precision, and a passion for delivering highly tailored service that meets Forbes Five-Star standards.</p></div><div><ul><li><p>
Assist with pre-arrival planning and correspondence with guests via phone, email, and text message in a professional and personal manner.</p></li></ul></div><div><ul><li><p>
Providing information and assistance to guests regarding hotel and local attractions or points of interest in adherence with Forbes Five Star Standards</p></li></ul></div><div><ul><li><p>
Properly logging guest requests/preferences and performing follow up with guests to ensure we exceed guest service expectations</p></li></ul></div><div><ul><li><p>
Serve as a point of contact for VIP guests, delivering highly personalized, seamless experiences that reflect the hotel&rsquo;s luxury service standards</p></li></ul></div><div><ul><li><p>
Review guest arrival and departure reports and customize stays through special requests, thoughtful touches, and flawless execution involving departments such as In Room Dining and Housekeeping</p></li></ul></div><div><ul><li><p>
Collaborate closely with Front Desk, Reservations, F&amp;B, Spa, and ensure all cross channels of communication are consistent involving guest matters</p></li></ul></div><div><ul><li><p>
Coordinate and confirm personalized services, including dining, spa, transportation, and amenities, using Opera to ensure accuracy and consistency</p></li></ul></div><div><ul><li><p>
Curate bespoke welcome amenities, turndown gifts, and in-room details tailored to the preferences of our guests</p></li></ul></div><div></div><div><p><b><br>
Qualifications</b></p></div><div><ul><li><p>
Previous experience in luxury hospitality, guest relations, or a comparable guest-facing role</p></li></ul></div><div><ul><li><p>
Local area knowledge preferred (Restaurants, Golf Destinations, Attractions).</p></li></ul></div><div><ul><li><p>
Exceptional organizational skills and strong attention to detail to ensure flawless guest experiences</p></li></ul></div><div><ul><li><p>
Excellent written and verbal communication skills with the ability to build trust with guests and internal teams</p></li></ul></div><div><ul><li><p>
Genuine passion for delivering elevated, personalized service and creating memorable guest experiences</p></li></ul></div><div><ul><li><p>
Experience using property management systems (Opera, HotSOS), billing platforms, and guest management tools (OpenTable, Book4Time).</p></li></ul></div><div><ul><li><p>
Ability to manage complex guest requests and resolve issues with professionalism, discretion, and efficiency.</p></li></ul></div><p></p><div><p><b><br>
The Global Ambassador is an Equal Opportunity &amp; E- Verify Employer. Proof of eligibility to work in the United States is </b><b>required</b><b>.</b></p></div></div></div>
INDHOTEL</div>

Concierge

Terranea Resort

<div>
 Provides courteous, professional and efficient services to internal or external callers/guests by utilizing hotel telephone system, radios, and multiple computer software and company resources to fulfill requests, answer questions and provide solution to problems for guest satisfaction.
 <br/>
 <br/>
 Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
 <br/>
 <br/>
 Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion and all tools and resources provided. Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand and practice Terranea Core Values on a daily basis.
  </li>
  <li>
   Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  </li>
  <li>
   Answer phone system using a positive and articulate voice.
  </li>
  <li>
   Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  </li>
  <li>
   Route callers to requested guest or hotel department
  </li>
  <li>
   Assist guests with concierge services such as: restaurant reservations and recommendations, driving directions, transportation needs and other requests as needed using ALICE and Open Table systems.
  </li>
  <li>
   Must be able to answer all calls, internally or externally, relating to Front Desk inquiries.
  </li>
  <li>
   Take all in house calls and enter into HotSOS for dispatch to appropriate department.
  </li>
  <li>
   Respond to dispatches with radio communication system for all Porter and Valet requests.
  </li>
  <li>
   Follow up on all calls to ensure guest satisfaction.
  </li>
  <li>
   Assist guests with billing issues and make necessary adjustments.
  </li>
  <li>
   Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  </li>
  <li>
   Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  </li>
  <li>
   Maintain positive guest relations at all times.
  </li>
  <li>
   Document all guest requests, opportunities or challenges in Opera; resolving those opportunities that you feel comfortable doing so, to ensure guest satisfaction.
  </li>
  <li>
   Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  </li>
  <li>
   Maintain complete knowledge at all times of:
  </li>
  <ul>
   <li>
    All hotel features/services, hours of operation.
   </li>
   <li>
    All room types, numbers, layout, decor, appointments and location.
   </li>
   <li>
    All room rates, special packages and promotions.
   </li>
   <li>
    Daily house count and expected arrivals/departures.
   </li>
   <li>
    Room availability status for any given day.
   </li>
   <li>
    Scheduled in-house group activities, locations and times.
   </li>
   <li>
    All hotel and departmental policies and procedures.
   </li>
  </ul>
  <li>
   Access all functions of the computer system.
  </li>
  <li>
   Record wake-up calls into Opera system.
  </li>
  <li>
   Make wake-up calls logged in the Opera system.
  </li>
  <li>
   Create package cards for all reservations that include credits for incidental charges and alert the reservations.
  </li>
  <li>
   Apply Consortia resort credits to reservations that are due to checkout.
  </li>
  <li>
   Provide callers with accurate information on hotel facilities and services.
  </li>
  <li>
   Input all guest opportunities and challenges regarding Housekeeping or Engineering in HotSOS, resolve immediately and notify designated department as needed.
  </li>
  <li>
   Follow up with guest&rsquo;s opportunities and challenges regarding Housekeeping or Engineering to ensure completion and guest satisfaction.
  </li>
  <li>
   Manage and respond to emergency system, in a calm and professional demeanor and notify security of situation.
  </li>
  <li>
   Complete daily checklist and provide any pass-on information to next shift.
  </li>
  <li>
   Complete any assignments from managers in timely manner.
  </li>
  <li>
   Set up work station with necessary supplies and resource materials.
  </li>
  <li>
   Secure headset to console and log onto systems.
  </li>
  <li>
   Accommodate all telephone requests in a congenial manner within company standard.
  </li>
  <li>
   Monitor telephone system problems and maintain log as needed.
   <br/>
  </li>
 </ul>
 <strong>
  Additional Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hearing and visual ability to observe and detect signs of emergency situations.
  </li>
  <li>
   Be familiar with the Front Desk, Call Center, Housekeeping and Reservations department&rsquo;s policies, procedures and overall operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
  </li>
  <li>
   Strong organization, motivation, and interpersonal skills.
  </li>
  <li>
   Critical thinking, problem solving, judgement, and decision making abilities.
  </li>
  <li>
   Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
  </li>
  <li>
   Detailed oriented and strong organizational and multi-tasking skills.
  </li>
  <li>
   Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment&rsquo;s notice while being composed under pressure. Doesn&rsquo;t show frustration when dealing with upset guests or associates.
  </li>
  <li>
   Relates to all types of people &ndash; up, down, and sideways, inside and out the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  </li>
  <li>
   Genuinely cares about people, demonstrates real empathy and the joys and pains of others.
  </li>
  <li>
   Professional and appropriate business appearance and demeanor aligned with the Terranea brand, culture and grooming policy.
  </li>
  <li>
   Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, associates may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience, Education, &amp; Licensure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Completion of College Level courses with concentration in Business or Hospitality is strongly desirable.
  </li>
  <li>
   One (1) or more years&rsquo; experience in the Hospitality Industry; preferably in Front Office, PBX/Rooms Division.
  </li>
  <li>
   Previous guest relations training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Base Pay Start Rate: $22.41
 <br/>
 <br/>
 We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
</div>


Call Center Agent - Front Office (Full Time)

Bernardus Lodge & Spa

<p><i><b>The</b></i> place to stay, <i><b>the</b></i> place to work.</p><p>Treating people well is what we do. Come work with us.</p><p>Bernardus Lodge &amp; Spa is nestled in sunny Carmel Valley on the famed Monterey Peninsula. We are a Forbes triple-four-star hotel, one of only five hotels in California and eleven in the country with this rating. Not far from the bustle of the city, escape to our near-perfect climate, tranquil setting and rich sense of place within one of Northern California's most artistic towns, surrounded by the picturesque Santa Lucia Mountains.</p><p>We are looking for exceptional individuals looking for a challenging and exciting opportunity. We offer competitive pay and industry perks for all employees. Full-time employees are eligible for medical benefits, paid holidays and 401k saving retirement plan with an employer match.</p><p><i>Join our award-winning team. Conde Nast's #8 resort in Northern California wants you to work with us. </i></p><p><b>SUMMARY:</b></p><p>Responsible for providing superior guest service as it pertains to checking in/out our hotel guests; answering all incoming calls, reservations; daily accounting procedures; and concierge services in a gracious and professional manner.</p><p><b>DUTIES AND RESPONSIBILITIES:</b></p><p>The following reflects management&rsquo;s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.</p><p>&middot; Greets guests and checks them into resort following established procedures not limited to assuring all information is received and entered into computer, obtaining credit card for incidental expenses, issuing room keys.</p><p>&middot; Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.</p><p>&middot; Answers resort internal and external phone calls within three rings and provides information as needed.</p><p>&middot; Responds to guest questions in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, resort services, and safety. During calls provide gracious and efficient telephone service.</p><p>&middot; Anticipate guests&rsquo; needs, respond promptly and acknowledge/greets all guests, however busy and whatever time of day.</p><p>&middot; Assist guest room reservations calls in a professional manner.</p><p>&middot; Assist with/and coordinate transportation requests for guests.</p><p>&middot; Bucket checks to be performed at the end of the day to verify pertinent data.</p><p>&middot; Clean the work area at the end of the shift, ensuring all items remain in an orderly fashion. Report any office supplies that are low in stock to manager for reorder.</p><p>&middot; Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).</p><p>&middot; Complete all items as listed on shift checklists including necessary paperwork; maintain files and records when needed.</p><p>&middot; Deliver world class guest service and build brand loyalty with each guest.</p><p>&middot; Deliver and track any guest messages, mail, fax, amenity, laundry, etc. and runs errands as requested.</p><p>&middot; Document maintenance and engineering needs in Alice.</p><p>&middot; Ensure proper credit card procedures are followed at all times to include credit card authorization and guest signature on registration packets.</p><p>&middot; Interact positively with all levels/departments of the property.</p><p>&middot; Maintain complete knowledge at all times of: 1. Hotel amenities, services and hours of operation. 2. Room types, room numbers, property layout and d&eacute;cor. 3. Room rates, special packages, promotions and restrictions. 4. Daily hotel occupancy and expected arrivals/departures. 5. Room availability status for any given day. 6. Scheduled daily group activities.</p><p>&middot; Meet with departing shift to review completed and pending tasks, the day&rsquo;s activities and items for follow up.</p><p>&middot; Operate radio system following established procedures to relay in-house announcements/requests.</p><p>&middot; Participate in and lead continuous improvement efforts.</p><p>&middot; Prioritize daily workload while maintaining appropriate response time.</p><p>&middot; Provide Concierge service, obtain a fluent knowledge of top restaurants, special events, local attractions, and guest amenities.</p><p>&middot; Provide graciousness, thoughtfulness &amp; a sense of personalized service. Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.</p><p>&middot; Provide guest escort to their room, offering a detailed orientation of the property and their room. Offer information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.</p><p>&middot; Review arrivals noting special requests, location preferences, and the designated VIP status. Review and prepare all next day guest reservations and the arrivals registration packets.</p><p><b>QUALIFICATIONS:</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>&middot; Proven strong background in Guest Relations or Guest Services.</p><p>&middot; 1-2 year previous experience in luxury resorts, preferred.</p><p>&middot; Commitment to excellence and high standards.</p><p>&middot; Strong organizational, problem-solving, and analytical skills.</p><p>&middot; Versatility, flexibility, and a willingness to work within constantly changing environment.</p><p>&middot; Ability to manage priorities and workflow.</p><p>&middot; Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.</p><p>&middot; Demonstrated conflict resolution, problem solving and decision-making skills.</p><p>&middot; Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Demonstrated verbal and written communication skills, as well as telephone etiquette skills.</p><p>&middot; Ability to effectively communicate with people at all levels and from various backgrounds.</p><p>&middot; Must provide valid document(s) to work in the US.</p><p>&middot; Must meet legal age requirements for the position.</p><p><b>PHYSICAL DEMANDS: </b><br/>The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Must be able to lift 25 lbs.</li><li>Must be able to sit, stand and walk for long periods of time.</li></ul><p><b>LANGUAGE SKILLS: </b></p><ul><li>Must speak and communicate in English.</li><li>Must be able to clearly communicate with guests, management and coworkers.</li></ul><p><b>CERTIFICATES &amp; LICENSES:</b></p><ul><li>Valid California Driver License is required.</li></ul><p><b>WORK ENVIRONMENT</b>:<br/>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</p><p><b>COMPUTER SKILLS</b></p><p>Advanced knowledge of various computer programs. Demonstrated computer proficiency within a Windows environment including Word, Excel, Outlook, and Internet.</p><p><b>GROOMING &amp; WORK ATTIRE</b></p><ul><li>Business attire is required, such as slacks, blouse/sweater, buttoned shirt, and nice shoes. Suit jacket only suggested on days when assisting with client events.</li><li>Name tag required whenever walking through public spaces at the resort.</li><li>No extreme colors, highlights or hairstyles.</li><li>No facial or tongue piercing.</li><li>No extreme hair accessories.</li><li>Necklace and earrings must be office appropriate.</li></ul><p>See Employee Handbook for detailed policies.</p><p>Job Type: Full-time</p><p>Pay: $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Front Desk Agent

Work From Home Co.

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 This is a remote position.
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 <br/>
 We are seeking a motivated and detail-oriented
 <strong>
  Remote Guest Experience Specialist
 </strong>
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
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  Requirements
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 </strong>
 <ul>
  <li>
   Previous experience in customer service, hospitality, call center, or administrative roles preferred
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   Strong written and verbal communication skills
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   Comfortable working independently in a remote environment
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   Basic computer skills and ability to learn new systems quickly
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   Reliable internet connection and a distraction-free workspace
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   Strong attention to detail and organizational skills
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   Positive attitude and solution-focused mindset
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  </li>
 </ul>
 Key Responsibilities
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 <ul>
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   Respond to customer inquiries via email, chat, and phone in a timely and professional manner
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   Assist with service requests, scheduling updates, and general account support
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   Provide clear information about available services and options
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   Maintain accurate records using internal systems and CRM tools
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   Resolve basic customer concerns and escalate complex issues when necessary
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   Follow internal processes to ensure quality and consistency
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   Support team initiatives and ongoing customer experience improvements
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  </li>
 </ul>
 <strong>
  Benefits
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 </strong>
 Benefits
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 <ul>
  <li>
   Remote work flexibility
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   Competitive pay with performance-based opportunities
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   Flexible scheduling options
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  <li>
   Ongoing training and professional development
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  <li>
   Supportive and collaborative team environment
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   Advancement opportunities based on performance
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   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity
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  <br/>
 </strong>
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
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Remote Guest Experience Specialist

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