guest relations specialist

Inteliqo

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 with hands-on experience in
 
 Short-Term Rental (STR) operations
 
 . The ideal candidate will manage guest communications, resolve issues quickly, coordinate with field teams, and ensure an exceptional guest experience across platforms such as Airbnb, Vrbo, and Booking.com.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle guest inquiries, complaints, and requests across STR platforms (Airbnb, Vrbo, Booking.com, etc.).
 </li>
 <li>
 Manage reservations, booking modifications, cancellations, and payment-related queries.
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and on-ground teams to resolve issues promptly.
 </li>
 <li>
 Monitor upcoming check-ins, check-outs, and ensure smooth guest transitions.
 </li>
 <li>
 Respond to guest messages within platform response-time requirements.
 </li>
 <li>
 Handle escalations professionally and provide timely solutions.
 </li>
 <li>
 Update and maintain property information, listings, pricing, and availability (as needed).
 </li>
 <li>
 Prepare daily reports and communicate operational updates to management.
 </li>
 <li>
 Ensure compliance with company policies and platform standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Mandatory: Proven experience in the Short-Term Rental (STR) industry
 
 (Airbnb, Vrbo, Booking.com, or similar platforms).
 </li>
 <li>
 1&ndash;3 years of experience in customer support, guest relations, or property management.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Familiarity with STR tools/software such as Guesty, Hostaway, Hospitable, Lodgify, or similar (preferred).
 </li>
 <li>
 Problem-solving mindset with a customer-first approach.
 </li>
 <li>
 Comfortable working in a fast-paced, time-sensitive environment.
 </li>
 </ul>
 
 
 
 
 
 Work Hours:
 
 US Time Zone
 
 
 
 Location:
 
 Johar Town, Lahore (On-Site)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
</div>

Customer Support Specialist

Unidwellers Holiday Homes LLC

PLEASE APPLY ONLY IF YOU:- HAVE PREVIOUS HOLIDAY HOMES EXPERIENCE IN DUBAI- CURRENTLY BASED IN DUBAI- READ THE JOB DESCRIPTION THOURUGHLYCANDIDATES WITH NON-MATCHING PROFILES WON'T BE REVIEWEDWe are seeking an experienced and customer-oriented Guest Relations Officer to join our Holiday Homes team in Dubai.The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.Key Responsibilities:<ul><li>Manage guest check-ins and check-outs, including physical assistance when required</li><li>Communicate professionally with guests via Airbnb, Booking.com, other platforms, WhatsApp, email, and phone</li><li>Handle guest inquiries, complaints and urgent issues with a customer-first approach</li><li>Create, upload and manage property listings on Airbnb, Booking.com and other platforms</li><li>Work with Property Management Systems (PMS) Guesty</li><li>Coordinate cleaning, maintenance and operational tasks with internal teams</li><li>Monitor guest reviews and follow up on feedback to improve service quality</li><li>Report damages, maintenance issues or guest concerns to management</li><li>Maintain accurate records of guest stays, communications and property status</li><li>Ensure compliance with DTCM regulations and holiday home licensing requirements</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in Holiday Homes or short-term rentals in the UAE</li><li>Experience working with Guesty PMS</li><li>Strong knowledge of Airbnb and Booking.com</li><li>Excellent communication skills in English</li><li>Ability to manage multiple properties and prioritize tasks effectively</li><li>Familiar with guest expectations in short-term rental environments</li><li>Flexible to work evenings, weekends and holidays when required</li><li>Presentable, organized, professional and detail-oriented</li><li>Able to work under pressure and handle urgent guest situations calmly</li></ul>Job Type:<ul><li>Full-time</li></ul>Salary:<ul><li>Up to AED 5,000 per month all inclusive, depending on experience</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience in the Holiday Homes sector in Dubai</li></ul>Experience:<ul><li>Airbnb and Booking.com: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer - Holiday Homes

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Residences Concierge/ Intern to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul><li>Creates MOWow Moments that surprise and inspire our guests.</li></ul>
<ul><li>Liaises with external partners to create unique experiences for our guests.</li></ul>
<ul><li>Knows about all cultural, sports and any other activities in Muscat and surroundings.</li></ul>
<ul><li>Being able, and regularly performing, duties of all functions within the Concierge</li></ul>

Desk such as check-in, check-out, credit card handling, complaint handling,

corresponding with our guests, guest relation tasks
<ul><li>Be the first point of contact in terms of guest relations and services.</li></ul>
<ul><li>Assisting in billing and invoice preparation</li></ul>
<ul><li>Preparing reports according to MOHG standards</li></ul>
<ul><li>Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always</li></ul>

drives service excellence.
<ul><li>Be present at the Concierge Desk at the designated shifts and support the Team</li></ul>

operationally.
<ul><li>Being an ambassador of the hotel, both being actively engaging with guests and with</li></ul>

colleagues.
<ul><li>Understands and follows all applicable standards, policies and rules both in terms of</li></ul>

quality, sustainability and FLHSS of the Rooms Division.
<ul><li>Develops and supports Trainees, Interns and the member of the Bell team.</li></ul>
<ul><li>Handling and updating Guest360 and Fans of MO profile data.</li></ul>
<ul><li>Actively advertises our Fans of MO guest recognition program to our guests.</li></ul>
<ul><li>Ensure and maintain a very high standard of personal hygiene, behavior and</li></ul>

grooming standards of staff.
<ul><li>Handle all guest complaints and comments tactfully and escalate them in a</li></ul>

reasonable and sensitive manner.
<ul><li>Cooperate and coordinate teamwork with other departments.</li></ul>
<ul><li>Re-read and overview latest activities around the region and memorize them.</li></ul>
<ul><li>Research on latest and new restaurants that ca be recommended to the hotel guest.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Residences Concierge/ Intern - Omani National

Techxr

<div><div>Location: Khajuraho</div><div>
Hotel: Radisson</div><div></div><div> 
About Us:</div><div>
We are a pioneering organization blending spirituality and technology by offering Virtual Darshan experiences through AR/VR technology.</div><div>
 Our mission is to make divine experiences accessible to devotees worldwide by partnering with temples, trusts, and hospitality establishments through our Durlabh Darshan platform.</div><div></div><div> 
Job Overview:</div><div>
Join us in bringing the power of Virtual Reality to the hospitality sector!</div><div>
 We are seeking enthusiastic and customer-oriented individuals to handle VR-based Darshan experiences at our partner hotels. You&rsquo;ll assist guests in using the devices, explain product details, and ensure a memorable and seamless experience.</div><div></div><div> 
Key Responsibilities:</div><div>
Assist guests at partner hotels and guide them through VR-based Darshan experiences.</div><div>
Handle VR equipment operations smoothly and responsibly.</div><div>
Coordinate with the technical team for device setup or troubleshooting.</div><div>
Maintain daily records of guest interactions, feedback, and device usage.</div><div>
Deliver excellent customer service and uphold the brand&rsquo;s reputation.</div><div></div><div> 
Requirements:</div><div>
Tech-friendly and comfortable handling VR devices (training will be provided).</div><div>
Prior experience in hospitality, front office, or guest relations preferred.</div><div>
Polite, well-groomed, and professional in appearance.</div><div>
Excellent communication and interpersonal skills.</div><div>
Customer-focused mindset with a proactive and calm approach.</div><div>
Basic computer knowledge for record management and reporting.</div><div>
Flexible with work hours, including weekends and holidays.</div></div>

Sales Executive (Hotel)

NASSI BEAUTY SALON

The Heartbeat of the BrandAt Nadia Salon &amp; Spa, reception is not just a desk&mdash;it&rsquo;s the heartbeat of the brand. We are seeking an elegant, professional, and tech-savvy Arabic-speaking female to be our first voice and first smile. You will represent the excellence of Nadia, shaping the entire client experience from the first online message to the final goodbye.Key Responsibilities1. Digital &amp; Online Engagement<ul><li>Manage Online Inquiries: Actively respond to client queries on Instagram and WhatsApp with a friendly, efficient, and helpful tone.</li><li>Convert Leads: Provide accurate pricing and information to turn online inquiries into confirmed bookings.</li><li>Promotional Updates: Keep clients informed of available promotions, discounts, and new beauty products via digital channels.</li></ul>2. Exceptional Guest Service<ul><li>Luxury Welcome: Greet walk-in clients with a genuine smile, soft eye contact, and perfect posture.</li><li>Brand Ambassador: Embody beauty and elegance by maintaining a clean, ironed uniform, visible name badge, and neat, styled hair.</li><li>Professionalism: Maintain a calm and confident tone, avoiding slang and focusing on warm professionalism.</li></ul>3. Booking &amp; Scheduling Protocols<ul><li>Phone Etiquette: Answer all calls within 3 rings with a &quot;smile in your voice&quot; using the official brand greeting.</li><li>Smart Scheduling: Manage the calendar as the &quot;gatekeeper,&quot; recording all essential client info and repeating details back to avoid errors.</li><li>Confirmation: Send friendly reminders via WhatsApp to ensure high attendance and follow up on unconfirmed appointments.</li></ul>4. Operations &amp; Team Alignment<ul><li>Fair Distribution: Use the tracking system to ensure clients are assigned to staff members fairly and based on specific service expertise.</li><li>Front Desk Management: Keep the reception area clean and organized, ensuring the front desk is never a distraction.</li><li>Administrative Duties: Open/close the spa at appropriate times, process payments accurately, and manage the visitor register.</li><li>Team Support: Inform staff immediately of cancellations or the arrival of walk-in guests.</li></ul>Requirements<ul><li>Fluent Arabic &amp; English: Must be able to communicate elegantly and professionally in both languages.</li><li>Image Standards: Commitment to a polished image, including light makeup and professional conduct.</li><li>Customer Mastery: Ability to remain polite and in control even under pressure or when handling upset clients.</li><li>Focus: Strict adherence to the personal phone policy&mdash;personal devices are kept on silent and are not used during work hours.</li></ul>Why Join Nadia Salon &amp; Spa?You will be part of a team that practices &quot;one voice&quot; and represents a brand built on pride and elegance. We value fairness, professionalism, and the growth of our team members.Job Type: Full-timePay: QAR3,000.00 - QAR3,500.00 per monthApplication Question(s):<ul><li>Expected Salary?</li></ul>Experience:<ul><li>Reception &amp; Guest Relations: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Spa Reception (Female Arabic Speaker)

Marriott International

<div>Additional Information 
Job Number26015579 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Doorman (Saudi)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26010566
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Lobby Ambassador

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