guest relations specialist

help AG

<div>Help AG is looking for a talented and enthusiastic Office Administration &amp; Guest Relations Specialist (UAE National) who will
be supporting office operations team with diligent and efficient administrative contribution with a focus on customer visits, meetings &amp; conferences. With a positive and friendly personality, the role brings up own ideas and takes proactive ownership. The role is key for maintaining an enjoyable, presentable, and professional workplace. The role will ensure a great visitor experience in high-profile customer visits including VIP guests. The position will also support various other departments within different duties and administrative aspects. 
Responsibilities<h4 class="jobSectionHeader"> 
Office Administration</h4><ul><li> 
Maintain a clean and presentable office environment.</li><li>
Keep control of supplies, stationery and equipment for office and replenish in time.</li><li>
Coordinate improvements and repair as required by coordinating internal and external teams.</li><li>
Order and arrange refreshments and catering for visits and meetings.</li><li>
Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.</li><li>
Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.</li></ul><h4 class="jobSectionHeader">
Visitor Management</h4><ul><li>
Take ownership on customer visits from A-Z and ensure a smooth experience from arrival till departure; coordinate with internal and external parties as required.</li><li>
Greeting and guidance of visitors to our office.</li><li>
Ensure presentability of office, facilities, and team.</li><li>
Personally receive and guide visitors providing a positive and memorable experience.</li><li>
Remain available and attentive throughout the entire visit.</li></ul><h4 class="jobSectionHeader"> 
Administrative Support</h4><ul><li>
Document processing and coordination for document completion, signature, filing as per the processes.</li><li>
Ensure compliance of documents and communication with the highest standards in appearance and content.</li><li>
Follow up, update and report on corporate / operations projects.</li><li>
Update electronic internet and intranet systems with news and information.</li><li>
Research information as required and draft correspondence; create reports.</li><li>
Arrange for employee office supplies, business cards, mobile phones as required.</li><li>
Manage employee enrollment in corporate (group) systems for access.</li></ul><h4 class="jobSectionHeader"> 
Operations Team Support</h4><ul><li>
Coordinate trainings with vendors / customers internally and in projects.</li><li>
Verify completeness and close projects in our internal systems based on agreed criteria.</li><li>
Conduct project / customer satisfaction surveys via email and telephone.</li><li>
Arrange for planned technical appointments with customers.</li><li>
Analyze internal data and create reports as required.</li></ul> 
Qualifications &amp; Skills<ul><li> 
UAE National candidates with family book will be preferred for this role.</li><li>
Experience in personal customer service with business clients.</li><li>
Open-minded, friendly, welcoming, and helpful attitude.</li><li>
Very good and clear English &amp; Arabic.</li><li>
Solid skills in Microsoft Office.</li><li>
Good communication skills for business requirements.</li><li>
Loves dealing with people.</li><li>
Reliability and strict Confidentiality.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Well-organized work style, highest accuracy.</li><li>
Problem-solving focus.</li><li>
Team player with high level of dedication.</li><li>
Taking ownership.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance</li><li>
Career progression and growth through challenging projects and work</li><li>
Employee engagement and wellness campaigns activities throughout the year</li><li>
Excellent learning and development opportunities</li><li>
Inclusive and diverse working environment</li><li>
Flexible/Hybrid working environment</li><li>
Open door policy</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Guest Relations Specialist & Office Administration (UAE National)

Hilton Hotels

Greeting and interacting with VIP and long-stay guests, providing assistance with their inquiries.
Managing the guest journey at all touchpoints: pre-arrival, arrival, stay, departure, and post-departure, ensuring seamless and personalized experiences.
Anticipating and exceeding guest expectations by ensuring preferences are met and leveraging opportunities to deliver exceptional service.
Monitoring VIP guest satisfaction by maintaining proactive and consistent communication throughout their stay.
Reviewing daily arrivals to flag VIP guests, coordinating amenities, and conducting room inspections in collaboration with the Personal Concierge team.
Being present in high-traffic areas, such as the lobby and public spaces, especially during peak times, to assist guests and provide visibility.
Handling and resolving guest concerns, recording details, and escalating issues to leaders as necessary, while ensuring adherence to Forbes 5-Star standards.
Maintaining a strong knowledge of the hotel s products and services, guest experience platforms, and online review systems to align with brand excellence.
Providing operational support to the guest relations team as needed.
What are we looking for?/strong&gt;
Guest Service Specialist at Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following skills and characteristics:
<ul style="">
<li style="">Positive attitude and good communication skills</li>
<li style="">Commitment to delivering a high level of customer service</li>
<li style="">Excellent grooming standards</li>
<li style="">Calm, efficient, and organized with great attention to detail</li>
<li style="">Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li style="">Professional manner with an emphasis on hospitality and guest service</li>
<li style="">Ability to work on your own and as part of a team</li>
<li style="">Competent level of IT proficiency</li>
</ul>

Guest Service Specialist

Hilton

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

PULLMAN

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Job Summary (this role is available to start as of 1st September):
The Hotel Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction. 
Key Responsibilities:<ul><li>
Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).</li><li>
Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.</li><li>
Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.</li><li>
Monitor and ensure the safety of guests during all activities.</li><li>
Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.</li><li>
Maintain activity equipment and areas in clean and working condition.</li><li>
Adapt activities to suit guest demographics and seasonal demand.</li><li>
Handle guest feedback and resolve minor issues during activities.</li><li>
Represent the hotel&rsquo;s values with a friendly and energetic attitude.</li></ul> 
Qualifications 
Qualifications:<ul><li>
High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.</li><li>
Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.</li><li>
Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.</li></ul></div>

Animator

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 
 Job Summary (this role is available to start as of 1st September):
 
 
 
 The Hotel Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).
 </li>
 <li>
 Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.
 </li>
 <li>
 Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.
 </li>
 <li>
 Monitor and ensure the safety of guests during all activities.
 </li>
 <li>
 Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.
 </li>
 <li>
 Maintain activity equipment and areas in clean and working condition.
 </li>
 <li>
 Adapt activities to suit guest demographics and seasonal demand.
 </li>
 <li>
 Handle guest feedback and resolve minor issues during activities.
 </li>
 <li>
 Represent the hotel&rsquo;s values with a friendly and energetic attitude.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.
 </li>
 <li>
 Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.
 </li>
 <li>
 Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.
 </li>
 </ul>
</div>

Chapter One

<div>
 
 
 Location:
 
 
 Riyadh, Saudi Arabia, multiple properties
 
 
 
 
 Department:
 
 
 Guest Experience
 
 
 
 
 Type:
 
 
 Full-time
 
 
 
 
 Reports to
 
 
 : Operations Manager
 
 
 
 
 Type:
 
 
 Onsite
 
 
 
 
 
 
 
 About Chapter One
 
 
 
 
 Chapter One is a Residential Hospitality operating partner specializing in transforming residential and commercial buildings into hospitality-grade experiences that maximize returns, accelerate asset value, and unlock the full potential of every property. With 100+ apartments in operation and a pipeline of 300+ units across Riyadh and Dubai, we are shaping the future of residential hospitality in the region.
 
 
 
 
 Chapter One is also a lot of fun.
 
 
 
 
 
 
 
 About YamamaLiv
 
 
 
 
 This role is on behalf of YamamaLiv, a modern serviced-living brand operated by Chapter One under our White Label model. YamamaLiv offers flexible, design-led accommodation tailored for both long- and short-term stays, blending the comfort of home with the service standards of a hotel. With a focus on style, convenience, and exceptional guest experiences, YamamaLiv is redefining serviced living across Saudi Arabia.
 
 
 
 
 
 
 
 The Role
 
 
 
 
 As a Guest Experience Specialist, you&rsquo;re not just the face of YamamaLiv, you&rsquo;re the heartbeat of the guest journey. You&rsquo;ll be empowered to make decisions that delight guests, keep our buildings looking their best, and ensure operations run like clockwork.
 
 
 
 
 In this role, you&rsquo;ll:
 
 
 <ul>
 <li>
 
 Lead the guest experience from check-in to check-out, creating warm connections and memorable moments.
 
 </li>
 <li>
 
 Act as the bridge between guests and our teams &mdash; coordinating with housekeeping, maintenance, and external partners to keep everything seamless.
 
 </li>
 <li>
 
 Be the eyes and ears of the property, ensuring every apartment meets YamamaLiv&rsquo;s high standards of quality, cleanliness, and comfort.
 
 </li>
 <li>
 
 Wear many hats: part sales champion, part experience curator, part auditor, part problem-solver and always a positive ambassador for the brand.
 
 </li>
 <li>
 
 Stay proactive and empowered, making real-time decisions to resolve issues and elevate the guest experience.
 
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for
 
 
 <ul>
 <li>
 You value ethics, integrity, respect and collaboration in everything you do
 </li>
 <li>
 You genuinely love people and bring positive energy to every interaction.
 </li>
 <li>
 For you, hospitality isn&rsquo;t just your job, it&rsquo;s a way of life
 </li>
 <li>
 You are confident, upbeat, and not afraid to make decisions that create a great guest experience and team environment.
 </li>
 <li>
 You are a natural problem-solver who sees challenges as opportunities to make someone&rsquo;s day better.
 </li>
 <li>
 You are tech-friendly and quick to learn new tools that make work (and life) easier.
 </li>
 <li>
 You are organized (but handle chaos well), proactive, and ready to thrive in a dynamic, fast-moving environment. (very fast, not just fast)
 </li>
 <li>
 
 You are based in Riyadh, Saudi Arabia, or are excited to relocate.
 
 </li>
 </ul>
 
 
 
 
 
 Is that you? Yallah, apply!
 
 
 
 
 
 
 
 Preferred qualifications
 
 
 
 
 The person and who you are come first.
 
 
 
 
 
 
 
 
 
 
 What we promise
 
 
 <ul>
 <li>
 Fun
 </li>
 <li>
 Chaos
 </li>
 <li>
 Opportunity
 </li>
 <li>
 Fairness
 </li>
 <li>
 Respect
 </li>
 <li>
 Empowerment
 </li>
 </ul>
 
 
 
</div>

Guest Experience Specialist

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