guest relations specialist

Raffles

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
<ul><li>
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>
Ensure all members consistently receive all benefits, and repeat guests and other VIP&rsquo;s receive special recognition and service</li><li>
Meet and greet VIP guests personally</li><li>
Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>
Maintain close contact with Airport Concierge for new arrivals and departures</li><li>
Update and maintain repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Send prepared welcome cards and amenities to room prior to guest arrival</li><li>
Attend to special requests by guests</li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Performs related duties and special projects assigned</li></ul> 

Qualifications 
<ul><li>
Degree from School for Tourism &amp; Hotel Management</li><li>
Minimum 1 year Guest Relations experience preferably in a four or five-star hotel</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English, fluency in Russian language is an advantage</li><li>
Able to develop rapport with colleagues and management staff</li><li>
Ability to work cohesively with co-workers as part of a multi-cultural team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li></ul> 

Additional Information</div>

Guest Relations Officer

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo; Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
The Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
Key Responsibilities:<ul><li>
Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).</li><li>
Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.</li><li>
Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.</li><li>
Monitor and ensure the safety of guests during all activities.</li><li>
Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.</li><li>
Maintain activity equipment and areas in clean and working condition.</li><li>
Adapt activities to suit guest demographics and seasonal demand.</li><li>
Handle guest feedback and resolve minor issues during activities.</li><li>
Represent the hotel&rsquo;s values with a friendly and energetic attitude.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.</li><li>
Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.</li><li>
Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.</li></ul></div>

Animator

Rosewood Jeddah

<div>
 RESPONSIBILITIES:
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Ensure that standards are maintained at a superior level on a daily basis.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintain positive guest relations at all times.
 </li>
 </ul>
</div>

Receptionist

Hyatt Vacation Ownership

<div>Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.<h1 class="jobSectionHeader">
Marketing Promote (Arabic Speaking)</h1><h1 class="jobSectionHeader">
Job Family: Sales and Marketing</h1><h1 class="jobSectionHeader">
POSITION SUMMARY</h1>
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period. Perform other reasonable job duties as requested by Supervisors.<h1 class="jobSectionHeader">
CRITICAL TASKS</h1><h2 class="jobSectionHeader">
Policies and Procedures</h2><ul><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Protect the privacy and security of guests and coworkers.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul><h2 class="jobSectionHeader">
Guest Relations</h2><ul><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Address guests' service needs in a professional, positive, and timely manner.</li></ul><h2 class="jobSectionHeader">
Communication</h2><ul><li>
Speak to guests and co-workers using clear, appropriate, and professional language.</li><li>
Talk with and listen to other employees to effectively exchange information.</li></ul>
Working with Others
<ul><li>Support all co-workers and treat them with dignity and respect.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul>
Quality Assurance/Quality Improvement
<ul><li>Comply with quality assurance expectations and standards.</li></ul>
Physical Tasks
<ul><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li></ul><h2 class="jobSectionHeader">
Sales</h2><ul><li>
Promote awareness of brand image internally and externally.</li><li>
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.</li></ul><h1 class="jobSectionHeader">
Marketing Coordinator Job Family: Sales and Marketing</h1>
CRITICAL COMPETENCIES
Analytical Skills<ul><li>
Learning</li></ul>
Interpersonal Skills
<ul><li>Interpersonal Skills</li><li>
Customer Service Orientation</li><li>
Diversity Relations</li><li>
Teamwork</li><li>
Influence</li></ul>
Communications
<ul><li>Communication</li><li>
Listening</li><li>
Arabic &amp; English Language Proficiency</li><li>
Applied Reading</li></ul>
 Personal Attributes<ul><li>
Dependability</li><li>
Positive Demeanor</li><li>
Presentation</li><li>
Stress Tolerance</li><li>
Adaptability/Flexibility</li><li>
Integrity</li></ul>
PREFERRED QUALIFICATION
Education
High school diploma/G.E.D. equivalent
Related Work Experience
No related work experience is required.
Supervisory Experience
No supervisory experience is required.
#imvweme
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Marketing Promoter

Utsaah Wellness and Sanctuary

Key Responsibilities<ul><li>Promote and sell studio memberships, packages, and wellness programs.</li><li>Achieve monthly sales and revenue targets through effective conversions.</li><li>Follow up with leads from tele-calling, walk-ins, and referrals.</li><li>Actively participate in promotional events, open houses, and collaborations.</li><li>Welcome guests warmly, guide them through the studio, and explain offerings.</li><li>Maintain a high level of customer satisfaction by addressing queries promptly.</li><li>Ensure a seamless experience from first interaction to membership sign-up.</li><li>Build and nurture strong relationships with members to encourage renewals and referrals.</li><li>Coordinate with instructors and management for smooth class scheduling.</li><li>Maintain accurate records of sales, leads, and guest interactions.</li><li>Provide feedback to management on client needs and service improvements.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Hospitality, or related field (preferred).</li><li>1&ndash;3 years of experience in Sales, Guest Relations, or Customer Service.</li><li>Strong communication, interpersonal, and persuasion skills.</li><li>A passion for wellness, fitness, or lifestyle industries is a plus.</li><li>Proficiency in English and Hindi; additional languages preferred.</li><li>Ability to work flexible hours, including weekends if required.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthAbility to commute/relocate:<ul><li>Khan Market, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Secondary(10th Pass) (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Work Location: In person

Guest Relation Executive and Sales

The LAB Holding LTd

We&rsquo;re Hiring: Hostess &ndash; Arabic Speaker | F&amp;B Industry (Dubai, UAE)Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences? Brix Table Cafe is looking for an experienced Hostess to join our front-of-house team in one of our upscale restaurant brands in Dubai.This is a full-time, on-site opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.Key Responsibilities:<ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul>Requirements:<ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English &amp; Arabic</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul>Location: Dubai, UAE Job Type: Full-time, PermanentJob Type: Full-time

Hostess (Arabic Speaker)

Marriott International

<div>Additional Information 
Job Number25149703 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Bellman

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