guest relations specialist

Xuru Stays

<div>
 
 
 Objectives
 
 
 <ul>
 <li>
 You should be responsible for handling customer inquiries, overseeing the booking process, and ensuring that guests have an enjoyable experience during their stay.
 </li>
 <li>
 You should be familiar with reservation systems and have excellent communication skills, both written and verbal.
 </li>
 </ul>
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
 </li>
 <li>
 Identify your customers in cooperation with the team and head
 </li>
 <li>
 Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
 </li>
 <li>
 Quick in getting back to guests through all way of communications do not exceed 10-15 minutes
 </li>
 <li>
 Process payments for reservations and confirmation details to customers
 </li>
 <li>
 Assist customers in planning accommodation arrangements by offering recommendations and information about different options
 </li>
 <li>
 Handle changes, cancellations, or upgrades to existing reservations
 </li>
 <li>
 Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related, or maintenance related.
 </li>
 <li>
 Maintain accurate records / report of reservations and all transactions
 </li>
 <li>
 Record all positive feedback from customers to focus on more improvement
 </li>
 <li>
 Record all negative feedback, raise to quality and optimization division
 </li>
 <li>
 Ask guests to register feedback online through google
 </li>
 <li>
 Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
 </li>
 <li>
 Keep guests updated on any related issue to their booking on behalf of the organization
 </li>
 <li>
 Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent certificate
 </li>
 <li>
 Training certificates or equivalent experience preferred
 </li>
 <li>
 Sufficient Experience with reservation systems and software
 </li>
 <li>
 Ability to interact perfectly and achieve the customer&rsquo;s satisfaction
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Ability to work well under pressure and in a fast-paced environment
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Detail oriented, Proactive
 </li>
 <li>
 Time management
 </li>
 </ul>
</div>

Guest Relations Specialist

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 
 Job Summary (this role is available to start as of 1st September):
 
 
 
 The Hotel Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).
 </li>
 <li>
 Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.
 </li>
 <li>
 Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.
 </li>
 <li>
 Monitor and ensure the safety of guests during all activities.
 </li>
 <li>
 Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.
 </li>
 <li>
 Maintain activity equipment and areas in clean and working condition.
 </li>
 <li>
 Adapt activities to suit guest demographics and seasonal demand.
 </li>
 <li>
 Handle guest feedback and resolve minor issues during activities.
 </li>
 <li>
 Represent the hotel&rsquo;s values with a friendly and energetic attitude.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.
 </li>
 <li>
 Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.
 </li>
 <li>
 Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.
 </li>
 </ul>
</div>

Animator

The LAB Holding LTd

We&rsquo;re Hiring: Hostess &ndash; Arabic Speaker | F&amp;B Industry (Dubai, UAE)Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences? Brix Table Cafe is looking for an experienced Hostess to join our front-of-house team in one of our upscale restaurant brands in Dubai.This is a full-time, on-site opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.Key Responsibilities:<ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul>Requirements:<ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English &amp; Arabic</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul>Location: Dubai, UAE Job Type: Full-time, PermanentJob Type: Full-time

Hostess (Arabic Speaker)

We&rsquo;re Hiring: Hostess &ndash; Arabic Speaker | F&amp;B Industry (Abu Dhabi, UAE)Do you have a warm smile, a graceful presence, and a passion for delivering exceptional guest experiences? 3FILS RESTAURANT is looking for an experienced Hostess to join our front-of-house team in one of our upscale restaurant brands in Dubai.This is a full-time, on-site opportunity for someone who loves hospitality, thrives in fast-paced environments, and knows how to make every guest feel like a VIP.Key Responsibilities:<ul><li>Greet guests with a professional, welcoming attitude and escort them to their tables</li><li>Manage reservations and seating arrangements efficiently</li><li>Answer and direct phone calls with courtesy and professionalism</li><li>Provide accurate information about the restaurant, menu, and events</li><li>Coordinate and assist with private events or special guest arrangements</li><li>Keep the reception and dining area neat, organized, and presentable at all times</li><li>Communicate effectively with service and kitchen teams to ensure smooth operations</li><li>Support the overall guest experience from arrival to departure</li></ul>Requirements:<ul><li>2+ years of experience as a Hostess in a high-end restaurant or hospitality environment</li><li>Strong communication skills, both verbal and written</li><li>Fluent in English &amp; Arabic</li><li>Experience managing reservations and coordinating event logistics</li><li>Warm personality, excellent grooming, and customer service focus</li><li>Ability to multitask and work gracefully under pressure</li><li>Familiarity with reservation systems is a plus</li></ul>Location: Abu Dhabi, UAE Job Type: Full-time, PermanentJob Type: Full-time

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.<ul><li>
Greet and welcome guests with a warm, friendly demeanor upon their arrival</li><li>
Manage reservations and seating arrangements efficiently, optimizing available space</li><li>
Escort guests to their tables, present menus, and assist with seating</li><li>
Collaborate with waitstaff, kitchen, and management to ensure smooth operations</li><li>
Maintain cleanliness and organization of the reception area and dining section</li><li>
Handle phone and online reservations, confirming bookings and managing the reservation system</li><li>
Provide excellent customer service by addressing guest inquiries and resolving issues promptly</li><li>
Stay informed about menu items, specials, and events to offer accurate information to guests</li><li>
Assist in organizing and coordinating special functions during busy periods or events</li><li>
Promote special offers and menu items to enhance guest experience and increase revenue</li><li>
Adhere to company policies and procedures related to customer service and hospitality</li></ul> 

Qualifications 
<ul><li>
At least 1 year of experience in a similar hospitality role</li><li>
Excellent customer service skills with a friendly and enthusiastic attitude</li><li>
Strong communication skills and proficiency in English</li><li>
Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia</li><li>
Exceptional organizational and multi-tasking abilities</li><li>
Ability to work efficiently in a fast-paced environment</li><li>
Detail-oriented with a focus on accuracy in managing reservations and seating arrangements</li><li>
Basic math skills for table assignments and reservation management</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
Professional appearance and good personal hygiene</li><li>
Knowledge of reservation systems (preferred)</li><li>
Problem-solving skills to handle guest concerns effectively</li><li>
Familiarity with hospitality industry practices and standards</li><li>
Team-oriented mindset with a collaborative approach</li><li>
Dedication to continuous improvement in service quality</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Hostess

Marriott International

<div>Additional Information 
Job Number25143105 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal Meridien Beach Resort &amp; Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Doorman

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139768
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Night PABX Agent

Search 10000+ Guest relations specialist jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 guest relations specialist jobs NEAR_ME

Guest Relations Specialist

Animator

Hostess (Arabic Speaker)

Hostess (Arabic Speaker)

Hostess

Doorman

Night PABX Agent