guest relations specialist

Hilton

<div>Guest Relations Agent (Russian Speaker)
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Food &amp; Beverage Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Agent (Russian Speaker)

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

<div>Guest Relations/ Personal Concierge
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations/ Personal Concierge

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 


The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</div></div><div> 
Qualifications<div>
The potential candidate must ideally have:
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div>

GUEST RELATION OFFICER (FEMALE)

Leisure

The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest&rsquo;s visit. The Ambassador maintains a professional and polished image while representing the brand at the highest level of hospitality standards.VIP Guest Relations<ul><li>Welcome VIP guests upon arrival and provide a warm, personalized introduction to the park&rsquo;s services and attractions.</li><li>Serve as the primary point of contact for all VIP guests, ensuring their needs are met promptly and professionally.</li><li>Escort guests to attractions, lounges, restaurants, and reserved areas as required.</li><li>Manage VIP reservations, fast-track entries, and access to premium experiences.</li></ul>Experience Coordination<ul><li>Ensure smooth coordination with ride operators, F&amp;B, entertainment teams, and security to deliver a seamless VIP experience.</li><li>Monitor guest flow and visit patterns to anticipate needs and maintain high satisfaction.</li><li>Resolve guest concerns with tact and efficiency, escalating only when necessary.</li></ul>Service Excellence<ul><li>Uphold the highest level of hospitality standards, ensuring all guest interactions reflect the company&rsquo;s brand and service culture.</li><li>Provide personalized recommendations based on guest preferences (dining, attractions, shows, etc.).</li><li>Maintain detailed knowledge of all park attractions, schedules, promotions, and VIP offerings.</li></ul>Operational Support<ul><li>Assist with VIP lounge operations, including check-in, refreshments, seating arrangements, and guest comfort.</li><li>Record and report guest feedback, incidents, and service metrics to the Guest Experience Manager.</li><li>Uphold health, safety, and security protocols at all times.</li></ul>Qualifications &amp; Experience Required<ul><li>Minimum 2 years of experience in hospitality, guest relations or theme park operations.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance with a strong customer-first attitude.</li><li>Ability to handle high-pressure situations with poise.</li><li>Fluent in English (Arabic or additional languages is an advantage).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Preferred<ul><li>Previous experience serving VIP or high-profile guests.</li><li>Background in luxury hotels, airlines, theme parks, or premium entertainment venues.</li><li>Strong knowledge of Qatar&rsquo;s hospitality standards and cultural expectations.</li></ul>Job Type: Full-timePay: QAR4,050.00 per monthApplication Question(s):<ul><li>We'll fill this position on urgent basis, can you join immediately, if then please mention the expected date of Joining...................</li></ul>Experience:<ul><li>Guest Service / Customer Service in premium level: 1 year (Required)</li></ul>Language:<ul><li>Fluent in English and Arabic will be an advantage (Required)</li></ul>

VIP Guest Service Ambassador

Stella Stays

At Stella Stays - You will:As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary PoC and face of the company for guests across multiple markets in Europe, Middle East and North America:You will also:<ul><li>Act as a primary member of the Guest Experience team in office</li><li>Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.</li><li>Be a member of the &lsquo;messaging&rsquo; team to assist guests with booking inquiries, confirmations, and constant communication.</li><li>Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.</li><li>Gain an intimate knowledge of all buildings and units.</li><li>Help launch new locations/units, bringing them from empty to guest-ready.</li><li>Have a knowledge of and be able to sell add-on sales by closing lead opportunities.</li><li>Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.</li><li>Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.</li><li>Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.</li><li>Attend daily &amp; weekly team meetings.</li><li>Maintain company culture by having an upbeat and open attitude.</li><li>Brainstorm and take ownership of projects to improve &amp; scale Operations and Procurement systems.</li><li>Assist in additional tasks assigned by the management based on the business needs and bandwidth availability</li><li>&#8203;Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you</li></ul>Requirements<ul><li>Must be able to work flexible hours, evening, night and weekend work may be required</li><li>Stable internet connection and A working laptop will be required for night shifts.</li><li>Arabic and English fluency is a must. Russian and Turkish will be considered a plus.</li><li>Effectively manage multiple projects and timelines</li><li>Excellent communicator and comfortable speaking with people over call and email</li><li>Must be self-driven and motivated but able to work with a team</li><li>Creative, responsive, and adaptive in a dynamic and fast-paced environment.</li><li>Strong attention to detail</li><li>Must have the aptitude and desire to learn new competencies and skills</li><li>Prior property management or hospitality experience is a plus</li><li>Has the ability to prioritize and manage multiple projects within timeline and budget</li><li>&#8203;Must have a genuine &ldquo;I Can do!&rdquo; attitude</li></ul>If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.Job Type: Full-time

Guest Experience Specialist

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