guest service agent

HGI Lynnwood

Hilton Garden Inn Lynnwood - Guest Service AgentsFull time &amp; Part time positions availableWe are looking for a Hotel Guest Service Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a BrightHearted and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OnQ and Micros</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>High School Degree or higher a plus</li><li>Knowledge of POS system.</li><li>Food Handlers Certificate &ndash; Washington State</li><li>Washington Alcohol Certification</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Our brand personality is BrightHearted. How do you describe BrightHearted hospitality?</li><li>As a Front Desk Agent, what do you prioritize during your shift and how do you manage completing your tasks based on priorities?</li><li>We are looking for someone with strong independence &amp; strong decision making skills to join our team. How do you handle a Guest who is reporting at checkout that they had a housekeeping issue during their stay?</li></ul>Work Location: In person

Guest Service Agent

The Chanler

<div>POSITION
Join our team as a guest services representative and become the ultimate journey curator for the guest experience. The ideal candidate will provide superior guest service by following all of The Chanler's service standards. Display enthusiasm and poise when dealing with guests and accommodating their every need. Making, modifying, and canceling room reservations, delivering professional and warm pre-arrival/reservations, arrival and departure experiences for all of our guests, as well as extending the same level of service throughout the guest stay.
THE CHANLER AT CLIFF WALK
As a prestigious Two Michelin Key and double Forbes Five-Star property, The Chanler is renowned for its impeccable service, chic European dining, and warm, welcoming hospitality. We pride ourselves on creating a refined yet approachable atmosphere where guests can enjoy a unique blend of history, luxury, and authenticity. Join our team and be part of a legacy that continues to attract admirers from around the world.
PRIMARY RESPONSIBILITIES
Including but not limited to:<ul><li>
Providing an exceptional guest experience to ensure guests' memorable stays through anticipatory service while delivering all Forbes, brand standards and departmental procedures</li><li>
Ensure the highest level of genuine service</li><li>
Ensure departmental procedures are completed</li><li>
Operate front desk hotel software to make room reservations and process payments</li><li>
Check in and check out guests in an efficient and timely manner</li><li>
Resolve guest challenges and report them accordingly</li><li>
Must have flexible hours/shift availability, including weekends and evenings</li><li>
Support other departments when necessary</li><li>
Have a rounded knowledge of the Newport community to act as a guest concierge service</li><li>
Telephone operations, including answering calls, accessing voicemail, taking and canceling reservations, and making restaurant reservations for hotel guests</li><li>
*full list of responsibilities upon request*</li></ul>
REQUIREMENTS<ul><li>
High School Degree</li><li>
A college degree is preferred</li><li>
2+ years of hotel experience</li><li>
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests,</li><li>
management, and co-workers, both in person and by telephone</li><li>
Strong computer skills</li><li>
Excellent time management and organizational skills.</li><li>
Must be available to work days, nights, weekends, and holidays</li><li>
Ability to stand, lift and/or move up to 50 pounds</li></ul>
WHAT WE OFFER
Competitive Wages, 401K, Paid Vacations, Staff Housing **, Medical, Vision, Dental, and Life, Seasonal
Staff Meal, Free Parking and Uniforms, Opportunities for Career Advancement, Referral Bonus</div>

Seaway Inn

Seaway Inn is a small, 20-room hotel in a high-traffic beach area. We are hiring a dependable part-time Front Desk Agent to handle guest service, reservations, and daily front desk procedures. Located right on the beach with views of the ocean and the Boardwalk, we're in the heart of all the summer fun. This is a great fit for someone upbeat who enjoys being part of people's vacations and helping guests make the most of their stay.This is a flexible coverage role for the summer, ideal for someone local with an open schedule who can work both morning and evening shifts. Starting at roughly 2 days per week, with potential for additional hours based on business needs.What You&rsquo;ll Do<ul><li>Check guests in and out and handle basic guest requests</li><li>Answer phones, respond to guest questions, and communicate clearly and calmly</li><li>Manage reservations and guest profiles</li><li>Take payments, follow deposit and cancellation policy procedures, and document actions clearly</li><li>Coordinate room status with housekeeping</li><li>Coordinate with other shifts</li><li>Maintain a clean, organized front desk and back office</li></ul>What We Need<ul><li>Reliable and available on short notice for coverage during the busy season</li><li>Best fit for someone without a conflicting job or school schedule</li><li>Flexible, open availability across AM (8-4) and PM (4-12) shifts</li><li>Reliable attendance and strong punctuality</li><li>Comfort using computers, email, and basic systems</li><li>Professional communication and good judgment with guests and vendors</li><li>Ability to work weekends and some holidays</li><li>Able to stand, walk, and manage a front desk environment</li></ul>Preferred (Not Required)<ul><li>Prior hotel front desk or customer service experience</li><li>Santa Cruz local or student with stable availability</li></ul>Job Type: Part-timePay: From $18.00 per hourEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul>Work Location: In person

Part-Time Guest Service Agent - Flexible Schedule

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Service Agent , you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
</li><li>Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
</li><li>Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
</li><li>Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
</li><li>Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div>How We'll Help You Thrive
At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
<ul><li>Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
</li><li>Own a piece of Hilton &ndash; Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
</li><li>Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
</li><li>Personalized caregiving support &ndash; Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
</li><li>Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
</li><li>Mental health resources &ndash; Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
</li><li>Generous paid time off (PTO) &ndash; Recharge, relax, and take time for what matters most
</li><li>Health &amp; welfare benefits &ndash; From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
</li><li>Financial security for your future &ndash; Our retirement plans make it easier to save for what&rsquo;s next
</li></ul>*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Service Agent - Hampton Inn & Suites Charleston Airport

Great Wolf Lodge

Pay: $17.00 per hour Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2&ndash;$5 per hour. As a Guest Service &amp; Sales Agent, you&rsquo;re not just the first and last point of contact for our guests &mdash; you&rsquo;re also a key driver of revenue and guest satisfaction. In this dual role, you&rsquo;ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge&rsquo;s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results. Join our Pack: <ul><li>Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.</li></ul><ul><li>Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance &mdash; the better you serve and sell, the more you earn.</li></ul><ul><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf&rsquo;s Scholarship Program</li></ul><ul><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training</li></ul><ul><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund</li></ul><ul><li>Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.</li></ul>Comprehensive Benefits Medical, Dental, Vision and Life insurance with HSA Mental Well-being and Telehealth resources 401K with employer match Paid vacation time off and parental leave Waterpark passes, vacation discounts and other perks Essential Duties &amp; Responsibilities: Welcome and assist guests with check-in and check-out processes using property management systems Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences Accurately verify guest identity, process secure payments, and manage billing with precision Maintain accurate records of guest stays, room assignments, and transactions Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up Communicate guest needs and feedback to appropriate departments for timely resolution Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay Basic Qualifications &amp; Skills: Flexibility with schedule, including nights, weekends, and holidays Strong previous customer service and/or sales experience Successful background check and drug screening Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences Enthusiastic, positive, proactive, and dependable Strong demonstrated teamwork and communication abilities Demonstrated multitasking and prioritization skills in a fast-paced environment Experience or ability to learn using mobile technology, front desk software, and self-service kiosks Preferred Skills &amp; Qualities: High School Diploma or equivalent Able to effectively upsell and cross-sell resort offerings Strong consultative selling skills with the ability to tailor recommendations in real-time Ability to build rapport quickly and use storytelling or product knowledge to drive interest Physical Requirements Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift Capable of lifting up to 30 lbs. Comfortable working in a busy, loud, and guest-facing environment with frequent distractions &middot; Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting Pay Rate: $$17.00 per hour /hr An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Guest Service & Sales Agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

Hilton Garden Inn Charlotte Pineville

Part-Time Weekend Front Desk AgentHilton Garden Inn &mdash; Pineville, NC Department: Front Office Schedule: Weekends Only (Saturday &amp; Sunday) Status: Part-TimeAbout UsHilton Garden Inn Pineville is committed to delivering warm, welcoming, and memorable experiences to every guest. We are seeking a friendly and dependable Weekend Front Desk Agent to join our hospitality team. If you love helping people and thrive in a fast-paced environment, we&rsquo;d love to meet you!Position SummaryAs a Front Desk Agent, you will be the first point of contact for guests. You will handle check-ins, check-outs, reservations, guest inquiries, and provide exceptional customer service in accordance with Hilton brand standards.Responsibilities<ul><li>Provide outstanding guest service with a positive attitude</li><li>Greet guests, assist with check-in/check-out, and process payments</li><li>Answer phones and respond to guest inquiries promptly</li><li>Assist guests with Hilton Honors memberships and benefits</li><li>Manage reservations, room assignments, and key distribution</li><li>Maintain lobby cleanliness and hospitality area presentation</li><li>Handle guest issues or complaints with professionalism</li><li>Follow safety, security, and brand protocols</li><li>Communicate effectively with housekeeping, maintenance, and management</li></ul>Qualifications<ul><li>Previous hotel or customer service experience preferred</li><li>Strong communication and multitasking skills</li><li>Comfortable using computers and learning hotel systems</li><li>Professional appearance and friendly personality</li><li>Ability to stand for extended periods and lift up to 20 lbs</li><li>Must be reliable and punctual</li><li>Weekend availability required (Saturday &amp; Sunday)</li><li>Hilton experience or PMS system experience a plus (PEP experience ideal)</li></ul>Benefits<ul><li>Competitive hourly pay</li><li>Team-member Hilton travel discount program</li><li>Positive, supportive work environment</li><li>Opportunities for growth and additional shifts if desired</li></ul>Job Type: Part-timePay: $15.00 - $16.00 per hourWork Location: In person

Weekend Front Desk Agent

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