guest service agent

Shamin Hotels

<div>
 Job Title:
 <strong>
  Guest Service Agent
  <br/>
  <br/>
 </strong>
 Company:
 <strong>
  Shamin Hotels
  <br/>
  <br/>
 </strong>
 <strong>
  Organizational Structure:
  <br/>
  <br/>
 </strong>
 <strong>
  Department:
 </strong>
 Operations
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Front Office Manager
 <br/>
 <br/>
 <strong>
  Supervision:
 </strong>
 None
 <br/>
 <br/>
 <strong>
  Pay Structure:
 </strong>
 Hourly, Paid Bi-weekly
 <br/>
 <br/>
 <strong>
  Position Overview
 </strong>
 :
 <br/>
 <br/>
 The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.
 <br/>
 <br/>
 <strong>
  Essential Job Functions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greets, registers, and assigns rooms to guests.
  </li>
  <li>
   Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  </li>
  <li>
   Date-stamps, sorts and racks incoming mail and messages.
  </li>
  <li>
   Transmits and receives messages using equipment such as telephone, fax and switchboard.
  </li>
  <li>
   Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  </li>
  <li>
   Keeps records of room availability and guests&rsquo; accounts.
  </li>
  <li>
   Computes bill, collects payment and makes change for guests.
  </li>
  <li>
   May make, confirm and cancel reservations for guests.
  </li>
  <li>
   Posts charges such as room, food, liquor or telephone by hand or machine.
  </li>
  <li>
   May make restaurant, transportation or entertainment reservations for guests.
  </li>
  <li>
   May deposit guests&rsquo; valuables in hotel safe or safe-deposit box.
  </li>
  <li>
   May order complimentary flowers or Champaign for special guests at management&rsquo;s direction
  </li>
  <li>
   Understands and enforces the hotel company credit policies.
  </li>
  <li>
   Accounts for all cash and makes deposits in accordance with hotel and company policies.
  </li>
  <li>
   Communicates effectively with other front office and hotel departments.
  </li>
  <li>
   Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
  </li>
  <li>
   Knows and complies with all company policies and procedures pertaining to this position and its duties.
  </li>
  <li>
   Takes the initiative to greet guests in a friendly and warm manner.
  </li>
  <li>
   Cross sells other Shamin Hotels.
  </li>
  <li>
   Performs other related duties as required.
  </li>
 </ul>
</div>


Guest Service Agent

Hampton Inn by Hilton Baymeadows

<p><b>Overview</b><br/>We are seeking a friendly and professional Guest Service Agent to join our hospitality team. This role is vital in delivering exceptional guest experiences, managing front desk operations, and ensuring guest satisfaction at our resort or hotel. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to communicate effectively in multiple languages. Bilingual applicants are highly encouraged to apply. This position offers an engaging environment where guest relations and hospitality excellence are at the forefront of daily operations.</p><p><b>Responsibilities</b></p><ul><li>Greet guests warmly upon arrival and assist with check-in/check-out procedures</li><li>Manage reservations, cancellations, and modifications efficiently using multi-line phone systems</li><li>Provide information about hotel amenities, local attractions, and services to enhance guest experience</li><li>Handle guest inquiries and resolve issues promptly to ensure satisfaction</li><li>Maintain accurate guest records and manage billing processes</li><li>Assist with night audit procedures as needed to ensure financial accuracy</li><li>Uphold excellent phone etiquette when communicating with guests and vendors</li><li>Collaborate with housekeeping, maintenance, and other departments to meet guest needs</li><li>Ensure front desk area remains organized, welcoming, and professional at all times</li></ul><p><b>Experience</b></p><ul><li>Previous experience in hotel management or front desk operations preferred</li><li>Strong background in customer service within the hospitality industry</li><li>Multilingual skills or bilingual proficiency highly desirable for effective guest communication</li><li>Familiarity with hotel management software and multi-line phone systems a plus</li><li>Knowledge of guest relations, resort operations, and hospitality best practices is advantageous</li><li>Experience handling night audit procedures is beneficial but not required</li></ul><p>This role is ideal for individuals passionate about providing outstanding guest services in a dynamic hospitality environment. We value professionalism, attention to detail, and a genuine desire to create memorable experiences for our guests.</p><p>Pay: $15.00 - $16.00 per hour</p><p>Work Location: In person</p>

HHM Hotels

<div><div><p><b>Opportunity: Guest Service Agent</b></p>
<p>
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.</p>
<b>
Your Growth Path</b><p>
Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</p>
<b>
Your Focus</b><ul>
<li>Immediately greet guests and offer to assist with their needs.</li>
<li>Register and assign guests to hotel rooms.</li>
<li>Establish methods of payment and verify credit.</li>
<li>Make and confirm reservations.</li>
<li>Compute bills, collect payments, and make change for guests.</li>
<li>Transmit and receive messages, using telephones or the PMS system.</li>
<li>Respond to guest requests in a timely manner.</li>
<li>Receive and resolve guest complaints, elevating to supervisor if necessary.</li>
<li>Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.</li>
<li>Perform bookkeeping activities, such as balancing accounts and conducting audits.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.</li>
<li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skill</b></p>
<ul>
<li>High School diploma or equivalent preferred.</li>
<li>Previous customer service experience or equivalent training required.</li>
<li>Knowledge of PMS systems preferred.</li>
</ul>
<p><b>HHM Hotels Benefits and Perks</b></p>
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Hyatt

<div>Overview:
<div><b>
Opportunity: Guest Service Agent</b></div><div>
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.</div><div><b><br>
Your Growth Path</b></div><div>
Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</div><div><b><br>
Your Focus</b></div><ul><li>
Immediately greet guests and offer to assist with their needs.</li><li>
Register and assign guests to hotel rooms.</li><li>
Establish methods of payment and verify credit.</li><li>
Make and confirm reservations.</li><li>
Compute bills, collect payments, and make change for guests.</li><li>
Transmit and receive messages, using telephones or the PMS system.</li><li>
Respond to guest requests in a timely manner.</li><li>
Receive and resolve guest complaints, elevating to supervisor if necessary.</li><li>
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.</li><li>
Perform bookkeeping activities, such as balancing accounts and conducting audits.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.</li><li>
Ensure overall guest satisfaction.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skill</b></div><ul><li>
High School diploma or equivalent preferred.</li><li>
Previous customer service experience or equivalent training required.</li><li>
Knowledge of PMS systems preferred.</li></ul><div></div><div><b><br>
HHM Hotels Benefits and Perks</b></div><ul><li>
Competitive wages for full time and part time opportunities</li><li>
Medical, Dental and Vision Health Insurance</li><li>
Paid Time Off</li><li>
401k Company Match</li><li>
Daily Pay</li><li>
Free Basic Life Insurance</li><li>
24/7 access to TELUS Health, a confidential work-life resource.</li><li>
Travel Discounts</li><li>
Commuter Transit and Commuter Parking Benefits</li><li>
Employee Assistance and Wellness Program</li><li>
Educational/Professional Development</li><li>
Referral Bonus Program</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div></div><div></div>

Hilton Garden Inn Omaha Downtown

<div>Overview:
<div><b>
Opportunity: Guest Service Agent</b></div><div>
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.</div><div><b><br>
Your Growth Path</b></div><div>
Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</div><div><b><br>
Your Focus</b></div><ul><li>
Immediately greet guests and offer to assist with their needs.</li><li>
Register and assign guests to hotel rooms.</li><li>
Establish methods of payment and verify credit.</li><li>
Make and confirm reservations.</li><li>
Compute bills, collect payments, and make change for guests.</li><li>
Transmit and receive messages, using telephones or the PMS system.</li><li>
Respond to guest requests in a timely manner.</li><li>
Receive and resolve guest complaints, elevating to supervisor if necessary.</li><li>
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.</li><li>
Perform bookkeeping activities, such as balancing accounts and conducting audits.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.</li><li>
Ensure overall guest satisfaction.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skill</b></div><ul><li>
High School diploma or equivalent preferred.</li><li>
Previous customer service experience or equivalent training required.</li><li>
Knowledge of PMS systems preferred.</li></ul><div></div><div><b><br>
HHM Hotels Benefits and Perks</b></div><ul><li>
Competitive wages for full time and part time opportunities</li><li>
Medical, Dental and Vision Health Insurance</li><li>
Paid Time Off</li><li>
401k Company Match</li><li>
Daily Pay</li><li>
Free Basic Life Insurance</li><li>
24/7 access to TELUS Health, a confidential work-life resource.</li><li>
Travel Discounts</li><li>
Commuter Transit and Commuter Parking Benefits</li><li>
Employee Assistance and Wellness Program</li><li>
Educational/Professional Development</li><li>
Referral Bonus Program</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

Spring Hill Suites

<p>Overview</p><p>The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p><p>Responsibilities</p><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</li><li>Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</li><li>Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</li><li>Follow all cash handling and credit policies.</li><li>Be aware of all rates, packages and special promotions as listed in the Red Book.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Handle check-ins and checkouts in a friendly, efficient and courteous manner.</li><li>Use proper two-way radio etiquette at all times when communicating with other employees.</li><li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Be able to complete a bucket check, room rate verification report, and housekeeping report.</li><li>Balance and prepare individual paperwork for closing of shift according to hotel standards.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li><li>Assist guests with safe deposit boxes.</li></ul><p>Qualifications</p><ul><li>College course work in related field helpful.</li><li>Experience in a hotel or a related field preferred.</li><li>High School diploma or equivalent required.</li><li>Computer experience required.</li><li>Customer Services experience preferred.</li><li>Flexible and long hours sometimes required.</li><li>Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>Ability to stand during entire shift.</li><li>Maintain a warm and friendly demeanor at all times.</li><li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>Attend all hotel required meetings and trainings.</li><li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li><li>Must be able to cross-train in other hotel related areas.</li><li>Must be able to maintain confidentiality of information.</li><li>Must be able to show initiative, including anticipating guest or operational needs.</li><li>Perform other duties as requested by management.</li></ul><p>Apply for this job onlineEmail this job to a friendShare on your newsfeedHighgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver&rsquo;s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

<p>Compensation: <b>$21.00 per hour</b></p>
<br><p></p><div><div><p>Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.</p>
<b>Your Growth Path</b>
<p>Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</p>
<b>Your Focus</b>
<ul><li>Immediately greet guests and offer to assist with their needs.</li>
<li>Register and assign guests to hotel rooms.</li>
<li>Establish methods of payment and verify credit.</li>
<li>Make and confirm reservations.</li>
<li>Compute bills, collect payments, and make change for guests.</li>
<li>Transmit and receive messages, using telephones or the PMS system.</li>
<li>Respond to guest requests in a timely manner.</li>
<li>Receive and resolve guest complaints, elevating to supervisor if necessary.</li>
<li>Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.</li>
<li>Perform bookkeeping activities, such as balancing accounts and conducting audits.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.</li>
<li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul><p><b>Your Background and Skill</b></p>
<ul><li>High School diploma or equivalent preferred.</li>
<li>Previous customer service experience or equivalent training required.</li>
<li>Knowledge of PMS systems preferred.</li>
</ul><p><b>HHM Hotels Benefits and Perks</b></p>
<ul><li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul><p><b>Work Environment and Context</b></p>
<ul><li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li>
</ul><p><b>What We Believe</b></p>
<p>People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p></div></div>

Search 10000+ Guest service agent jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 guest service agent jobs Near Me

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent