guest service agent

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Service Agent , you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
</li><li>Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
</li><li>Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
</li><li>Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
</li><li>Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div>How We&rsquo;ll Help You Thrive
At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Service Agent

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul> 
Qualifications 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Avari Boutique Gujranwala

We are looking for a professional, well-groomed, and customer-focused Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, handling guest check-in/check-out procedures, and ensuring a memorable guest experience while following hotel policies and SOPs.Key Responsibilities<ul><li>Welcome guests warmly, perform check-in/check-out procedures, assign rooms, and issue room keys.</li><li>Handle hotel reservations, modifications, and cancellations via telephone and other communication channels.</li><li>Process guest payments, maintain accurate billing records, and settle guest accounts through the Property Management System (PMS).</li><li>Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and complete guest satisfaction.</li><li>Coordinate with Housekeeping, Bell Desk, Reservations, and other departments to meet guest requirements.</li><li>Provide information about hotel facilities, local attractions, transportation, restaurants, and entertainment options.</li><li>Arrange delivery of guest mail, packages, faxes, and in-room dining requests.</li><li>Maintain cash float, post guest charges accurately, and perform daily cashiering duties.</li><li>Prepare housekeeping discrepancy reports and fruit basket/replenishment reports on each shift.</li><li>Ensure all registration cards, vouchers, and guest documentation are properly filed.</li><li>Follow departmental SOPs and assist with switchboard and reservation calls whenever required.</li><li>Promote hotel services, room upgrades, and packages using effective upselling techniques.</li><li>Stay updated on daily occupancy, room availability, BAR rates, promotions, events, and hotel packages.</li><li>Resolve finance-related discrepancies promptly in coordination with relevant departments.</li><li>Collect guest feedback and report concerns to the Duty Manager or Front Office Manager.</li><li>Assist with translation of guest information, menus, and hotel materials when required.</li><li>Perform additional duties assigned by the Duty Manager or Front Office Management.</li></ul>Qualifications<ul><li>Bachelor's degree or Graduation preferred.</li><li>Diploma in Hospitality or Hotel Management will be an advantage.</li></ul>Experience<ul><li>Minimum 1 year of experience in a similar Front Office role.</li><li>3 years of hospitality industry experience will be preferred.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Basic knowledge of Hotel Property Management Systems (PMS).</li><li>Cash handling and record-keeping skills.</li><li>Professional appearance and positive attitude.</li><li>Team player with strong organizational skills.</li></ul>Language Requirements<ul><li>Excellent spoken and written English is mandatory.</li><li>Additional languages will be considered an advantage.</li></ul>Work Location: In person

Guest Service Agent-Avari Xpress Gulberg

VOCO

<div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.
We&rsquo;re growing; grow with us.
Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.
Responsibilities:
<ul><li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients&rsquo; complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul>Requirements and skills:
<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
<li>This is position is for Saudi Nationals Only</li>
</ul>In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the VOCO Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.
You must meet the legal requirements to work in Kingdom of Saudi Arabia.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Agent - voco® Riyadh

Hampton by Hilton Ocean City Bayfront Convention Center

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:&middot; Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room.&middot; Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards&middot; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries&middot; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy&middot; Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner&middot; Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction&middot; Receive, input, retrieve, and relay messages to guestsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:&middot; Hospitality - We're passionate about delivering exceptional guest experiences.&middot; Integrity - We do the right thing, all the time.&middot; Leadership - We're leaders in our industry and in our communities.&middot; Teamwork - We're team players in everything we do.&middot; Ownership - We're the owners of our actions and decisions.&middot; Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:&middot; Quality&middot; Productivity&middot; Dependability&middot; Customer Focus&middot; AdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!EOE/AA/Disabled/VeteranJob Types: Full-time, Part-timePay: From $17.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Paid time off</li></ul>Work Location: In person

AM - Guest Service Agent-Hampton Inn & Suites Ocean City Bayfront

Salayel Hospitality

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a courteous and professional manner
 </li>
 <li>
 Handle check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Manage phone calls, emails, and guest inquiries professionally
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
 </li>
 <li>
 Handle guest requests, concerns, and complaints promptly, escalating when required
 </li>
 <li>
 Maintain accurate guest records and reservation details in the PMS
 </li>
 <li>
 Process payments, invoices, and cash/card transactions securely
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times
 </li>
 <li>
 Follow company policies, SOPs, and UAE hospitality regulations
 </li>
 <li>
 Support administrative tasks related to front office operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Proficiency in English (Arabic or other languages is an advantage)
 </li>
 <li>
 Familiarity with hotel PMS systems is a plus
 </li>
 <li>
 Presentable personality with a customer-service mindset
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Willingness to work shifts, weekends, and holidays
 </li>
 <li>
 Currently based in the UAE or available to relocate
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Exposure to a reputed hospitality brand in Abu Dhabi
 </li>
 </ul>
</div>

Receptionist

Meyer Jabara Hotels

Front Desk Agent (Guest Service Agent)
 Hilton Ocala | Meyer Jabara Hotels
 About Us
 Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who deliver exceptional results. Our associates are empowered to reach their fullest potential while creating a differentiated guest experience and driving strong hotel performance.
 Do you have the J Quality?
 Learn more: https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be
 Hilton Ocala is one of four Meyer Jabara properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a tented outdoor event space, making us a premier destination for weddings, meetings, and special events.
 We are currently seeking a Front Desk Agent to join our team.
 Position Summary
 The Front Desk Agent is responsible for creating a positive first and last impression for every guest by providing exceptional customer service during the check-in and check-out process. This role supports hotel operations by handling reservations, guest inquiries, phone calls, payment processing, and ensuring a seamless guest experience throughout their stay.
 Key Responsibilities
 <ul>
<li>Register guests in and out of the hotel in a prompt, courteous, and professional manner.</li>
<li>Answer incoming phone calls using established hotel greeting standards.</li>
<li>Book, modify, and manage guest reservations.</li>
<li>Process guest payments according to company policies and procedures.</li>
<li>Balance cash drawers and complete shift audits accurately.</li>
<li>Upsell guestrooms and hotel amenities to maximize revenue opportunities.</li>
<li>Assist with group arrivals and departures.</li>
<li>Respond promptly to guest service requests and inquiries.</li>
<li>Handle guest concerns and complaints professionally, escalating when necessary.</li>
<li>Maintain accurate front desk logs, guest records, and operational reports.</li>
<li>Monitor room availability, guest messages, and reservation status through hotel systems.</li>
<li>Promote and enroll eligible guests in the Hilton Honors loyalty program.</li>
<li>Review guest feedback and communicate service recovery opportunities to management.</li>
<li>Notify supervisors of incidents affecting guest satisfaction or hotel operations.</li>
</ul>
Qualifications
 <ul>
<li>High school diploma or equivalent preferred.</li>
<li>Previous hotel front desk experience preferred.</li>
<li>Customer service experience strongly preferred.</li>
<li>Fluent in English, both verbal and written.</li>
<li>Second language skills are a plus.</li>
<li>Experience with Hilton or other branded hotel systems is preferred.</li>
<li>Strong communication, problem-solving, and interpersonal skills.</li>
<li>Basic computer proficiency and ability to learn hotel operating systems.</li>
<li>Ability to multitask and remain organized in a fast-paced hospitality environment.</li>
</ul>
Work Environment & Physical Requirements
 <ul>
<li>Work is primarily performed in the hotel lobby and front office area.</li>
<li>Frequent standing and walking throughout the shift.</li>
<li>Frequent bending, reaching, twisting, and handling office equipment.</li>
<li>Ability to lift and carry items up to 50 pounds as needed.</li>
<li>Regular use of computers, telephones, printers, copiers, key machines, and other front desk equipment.</li>
<li>Ability to work flexible schedules, including weekends, holidays, and evenings.</li>
</ul>
Why Join Meyer Jabara Hotels?
 <ul>
<li>Growth opportunities within a respected hospitality company</li>
<li>Supportive and team-oriented work environment</li>
<li>Commitment to associate development and success</li>
<li>Hilton travel benefits and hotel discounts</li>
<li>Opportunity to be part of a high-performing Hilton-branded property</li>
</ul>
Pre-Employment Screening
 Employment is contingent upon the successful completion of a background check and any applicable pre-employment screenings, in accordance with company policies and all applicable laws.
 Meyer Jabara Hotels is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

Front Desk Clerk- Hilton Ocala

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7982 guest service agent jobs Near Me

Guest Service Agent

Guest Service Agent

Guest Service Agent-Avari Xpress Gulberg

Guest Service Agent - voco® Riyadh

AM - Guest Service Agent-Hampton Inn & Suites Ocean City Bayfront

Receptionist

Front Desk Clerk- Hilton Ocala