guest service agent

Riverside Campground

<p></p><div><p><b>Riverside Campground Job Description &ndash; Guest Services Agent</b><br>
<br>
Job Title: Guest Services Agent<br>
Department: Guest Services</p><p><br>
<b>
Property Overview:</b><br>
<br>
Riverside Campground is located on the banks of the Big Sur River, right next to two natural swimming holes and among the towering redwood trees. Riverside Campground prides itself on creating a relaxed, intimate outdoor experience with thoughtful details for all its guests.<br>
<br>
Scope of this Position: The Guest Services Agent must be flexible and willing to learn all of the following duties:<br>
<br>
The Guest Services Agent is responsible for processing all guest check-ins, check-outs, site/cabin assignments, and early check-in / late check-out requests. Creating and managing guest bookings, securing deposit and final payment. Ensure rates are accurate, verify/adjusting billing for guests. Coordinate with Housekeeping to track room status and guest concerns. Provide local information and assistance to all guests and visitors.<br>
<br>
Camp Store Attendant. The Camp Store Attendant is responsible for attending the Camp Store. Duties include: stocking &amp; displaying products, receiving money from and disbursing money to customers, maintaining a high level of customer service at all times, smile and greeting customers; answering customers&rsquo; questions, maintain cleanliness of store. The Camp Store Attendant is also responsible for inner tube rentals; ensuring all inner tubes are returned by the end of the day.<br>
<br>
Maintain complete knowledge of campground operations, answer telephone calls with proper telephone etiquette, describe accommodations and all amenities, obtain all designated information to book a reservation, respond to all guest email inquiries and share with the appropriate Manager as necessary, accommodate special requests, the ability to exercise the personal discipline and extra diligence to assure that projects are completed on a timely basis, resolve guest complaints, ensuring guest satisfaction.<br>
<br>
Obtain assigned bank and ensure the accuracy of contracted monies. Always keep the bank secure. Present folio to guest and resolve any disputed charges. Perform additional duties, as assigned.<br>
<br>
Skills/Knowledge Required:</p>
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.<br>
<ul><li>
</li>
Maintains a keen sense of urgency.<br>
<li>
</li>
Ability to think clearly, remain calm, and resolve problems using good judgement.<br>
<li>
</li>
Communicate clearly, concisely, and openly.<br>
<li>
</li>
Exude high energy and demonstrate a knack for building rapport with guests and colleagues.<br>
<li>
</li>
Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.<br>
<li>
</li>
Satisfactorily communicate with guests, management, and co-workers to their understanding.<br>
<li>
</li>
Fluency in English, fluency in additional languages a plus.<br>
<li>
</li>
Ability to maintain confidentiality of guest information.<br>
<li>
</li>
<li>Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.</li>
</ul>
<p>Physical Requirements:</p>
<p>
Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.<br>
Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.<br>
Must be able to stand and exert well-paced mobility for up to 8 hours in length.<br>
Qualification Standards:<br>
<br>
Experience: 1 to 2 years of previous experience in a similar position would be an asset but not required, we will train the right candidate.<br>
Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).<br>
Must be available to work for at least 6 months.</p><br>
<p>
Housing Provided<br>
Wage: $17.50/hour</p><br>
<p></p>
<p>
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p>
<p>
Riverside Campground participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.</p></div>

Guest Service Agent

Hampton by Hilton

<p></p><div><p><b>Guest Service Agent</b></p><p></p><p><br>
Are you ready to be a part of a great team with many growth opportunities? Are you someone who smiles at every person you see or are you someone who strives to make a positive difference in someone's day? Join us as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!</p><p></p><p><br>
You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Greet guests upon arrival with a warm and sincere welcome.</li><li>
Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments.</li><li>
Issue keys while ensuring utmost safety and confidentiality.</li><li>
Maintain and protect guest privacy and discretion.</li><li>
Settle guest accounts while ensuring all services standards are followed.</li><li>
As an Ambassador of the hotel, you will assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.</li><li>
Drive revenue through room upsells and cross-promotion of other hotel outlets.</li><li>
Builds strong rapport with support departments.</li><li>
Create reservations for guests who are at the desk or who call in after hours.</li><li>
Consistently offers professional, engaging and friendly service.</li><li>
Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate.</li><li>
Other duties as assigned</li></ul><p><b><br>
Requirements:</b></p><ul><li>
Ability to work all shifts including overnights, weekends, and holidays.</li><li>
Previous experience in hotel front office operations preferred.</li><li>
Proficiency in English required, bilingual is an asset.</li><li>
Excellent written/verbal communication, coaching and interpersonal skills.</li><li>
Strong guest service orientation, utilizing empathy and creative thinking.</li><li>
Ability to work well under pressure.</li><li>
Thrives in a fast-paced environment.</li><li>
Must have open availability work weekends and holidays.</li></ul><p><b>
Physical:</b></p><ul><li>
Frequent walking and standing during shift</li><li>
May occasionally exert up to 25 pounds lift, carry, push, or pull objects</li></ul><p></p><p><br>
We are an organization driven by our Guiding Principles &ndash; Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.</p><p></p><p><b><br>
What You Can Expect -</b></p><ul><li>
Competitive Pay</li><li>
Bonus Opportunities</li><li>
Training &amp; Development</li><li>
Opportunity for Advancement</li><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
401k with Match</li><li>
Paid Time Off</li><li>
Holiday Pay</li><li>
Free Parking</li><li>
Hotel Discounts</li><li>
Safe Work Environment</li><li>
Creating memorable experiences one guest at a time</li><li>
Opportunities to give back to the community through our global focus efforts</li></ul><p></p><p><br>
The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.</p></div><p></p>

Fairfield Inn Atlanta

<div><p><b>Job Purpose</b></p>
<p>
Fairfield by Marriott Atlanta Airport South is seeking a Full-Time Front Desk/Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.</li>
<li>Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.</li>
<li>Maintain cash bank per accounting guidelines. Comply with all accounting procedures.</li>
<li>Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.</li>
<li>Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.</li>
<li>Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.</li>
<li>Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.</li>
<li><b>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.</b></li></ul><br>
<p></p>
<p><b>
Experience/Education</b></p>
<p>
High school diploma or general education degree or equivalent combination of education and experience preferred.</p>
<p><i>
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.</i></p></div>

Fairfield Inn & Suites

<div><h3 class="jobSectionHeader"><b><i>Come for a JOB, stay for a CAREER.</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Hotel discounts, same day pay, holiday pay, advancement opportunities!</p><div><p><b>
ABOUT US</b></p></div><div><p>
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. <b><i>Come for a JOB, stay for a CAREER.</i></b></p></div><div><p><b>
Guest Service Agent </b><b>Overview:</b></p></div><div><p>
Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A &ldquo;can-do &ldquo;attitude is a must for front desk agent.</p></div><div><p><b>
Responsibilities</b><b> include</b><b>:</b></p></div><div><div><ul>
<li><p>
Greeting &amp; Thanking guests in a sincere and friendly manner</p></li>
<li><p>
Checking in and checking out guests.</p></li>
<li><p>
Assigning rooms &amp; taking care of administrative duties</p></li>
<li><p>
Answering phone</p></li>
<li><p>
Posting charges to appropriate accounts</p></li>
</ul></div></div><div>
<div><ul><li><p>Performing duties on a daily checklist</p></li>
<li><p>
Passing information within departments to ensure guest satisfaction.</p></li>
<li><p>
Communicating with guests and ensuring their needs are met.</p></li>
</ul></div>
<div><p><b>Job Requirements:</b></p></div>
</div><div>
<div><p>If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:</p></div>
<div><ul>
<li><p>A keen eye for detail, time management and great customer service skills.</p></li>
<li><p>
Pleasant and friendly demeanor.</p></li>
<li><p>
Able to work as a team and independently.</p></li>
</ul></div>
</div><div><div><ul><li><p>Flexible working hours.</p></li>
<li><p>
Ability to work with little or no supervision while meeting high-performance standards.</p></li>
<li><p>
Physical mobility and stamina.</p></li>
<li><p>
Must be able to pass a background check</p></li>
<li><p>
Ability to follow instructions.</p></li>
</ul>
<div><p><b>WATERFORD HEALTH AND WELLNESS</b></p></div>
<div><p><b><i>
Health </i></b><b><i>Insurance is available </i></b><b><i>on the </i></b><b><i>first of the month after hire</i></b><b><i>!</i></b></p></div>
<div><p>
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone&rsquo;s needs are different and there is something for everyone with numerous supplemental insurances to choose from.</p></div>
<div><p><b><i>
We know that life gets in the </i></b><b><i>way,</i></b><b><i> and </i></b><b><i>YOU </i></b><b><i>deserve </i></b><b><i>to recharge.</i></b></p></div>
<div><p>
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!</p></div>
<div><p><b>
EXCITING </b><b>EXTRAS</b></p></div>
<div>
<div><p><b>On Demand Pay-</b> Why wait for pay day &ndash; get your pay when you need it24/7.</p></div>
<div><p><b>
Pet Insurance-</b> We cover the whole family, and all associates are eligible for discounted pet insurance.</p></div>
<div><p><b>
401k</b><b> Plan- </b>Nobody wants to work forever, start planning for your future now.</p></div>
<div><p><b>
Hotel </b><b>D</b><b>iscounts- </b>It&rsquo;s one of the biggest industry perks.</p></div>
<div><p><b>
Shoes for Crew</b><b>s- </b>All associates are eligible for a shoe subsidy through Shoes for Crews.</p></div>
<div><p><b>
For more information, please visit our website at waterfordhotelgroup.com</b></p></div>
<div><p><b>
EOE/M/F/D/V</b></p></div></div></div></div></div>

Hampton Inn New Orleans French Quarter Market Area

<p><b>Hotel Front Desk/ Guest Service Agent</b></p><p>Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, <b>Be Baywood!</b></p><p>With our <i>&quot;It's My Pleasure!&quot;</i> philosophy we have become one of the Nation's fastest growing hotel development &amp; management companies.</p><p>Join us as our <b>Hotel Guest Service Agent/Front Desk</b> at our <b>Hampton Inn New Orleans French Quarter Market Area</b> located at <b>501 Elysian Fields Ave</b>. (Room Count: 135)</p><p><b>Successful Candidate will be able to</b> :</p><ul><li>Scheduling Preference</li><li>Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.</li><li>Brand Preference</li><li>Must possess excellent public relations skills and warm and friendly attitude</li></ul><p><b>Summary:</b> Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.</p><p><b>Job Duties</b></p><ul><li>Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.</li><li>Coordinates the delivery of guest services by other hotel departments and outside businesses.</li><li>Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.</li><li>Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.</li><li>Handles check-out procedures swiftly and accurately and assists guests on departure.</li><li>Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.</li><li>Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.</li><li>Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department&rsquo;s cash register.</li><li>Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.</li><li>Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.</li><li>Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.</li><li>Maintains procedures for credit control and handling of financial transactions.</li><li>Maintains procedures for security of monies, guest security and emergency procedures.</li><li>Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.</li><li>Performs other assignments as requested.</li><li>Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.</li><li>Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food &amp; beverage, and banquet charges.</li><li>Transfers charges and deposits to master accounts.</li><li>Closes necessary accounts at month end.</li><li>Prepares final reports of all daily revenue summaries.</li><li>Posts all room and tax revenues and late charges.</li><li>Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)</li><li>Operates and/or understands in-house computer systems.</li><li>Maintains positive communication with accounting department.</li><li>Follows all company policies and procedures as outlined in Policy Manual.</li><li>Is skilled in and responsible for Life Safety Procedures and equipment.</li><li>Participates (at some properties) in MOD schedule.</li><li><b>Additional duties may be added at any time at the discretion of management.</b></li></ul><p>Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled</p><p>Job Types: Full-time, Part-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Maison Dupuy Hotel

<div><h3 class="jobSectionHeader"><b><i>Come for a JOB, stay for a CAREER.</i></b></h3><div><p><b>
ABOUT US</b></p></div><div><p>
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. <b><i>Come for a JOB, stay for a CAREER.</i></b></p></div><div><p><b>
Guest Service Agent </b><b>Overview:</b></p></div><div><p>
Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A &ldquo;can-do &ldquo;attitude is a must for front desk agent.</p></div><div><p><b>
Responsibilities</b><b> include</b><b>:</b></p></div><div><div><ul>
<li><p>
Greeting &amp; Thanking guests in a sincere and friendly manner</p></li>
<li><p>
Checking in and checking out guests.</p></li>
<li><p>
Assigning rooms &amp; taking care of administrative duties</p></li>
<li><p>
Answering phone</p></li>
<li><p>
Posting charges to appropriate accounts</p></li>
</ul></div></div><div>
<div><ul><li><p>Performing duties on a daily checklist</p></li>
<li><p>
Passing information within departments to ensure guest satisfaction.</p></li>
<li><p>
Communicating with guests and ensuring their needs are met.</p></li>
</ul></div>
<div><p><b>Job Requirements:</b></p></div>
</div><div>
<div><p>If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:</p></div>
<div><ul>
<li><p>A keen eye for detail, time management and great customer service skills.</p></li>
<li><p>
Pleasant and friendly demeanor.</p></li>
<li><p>
Able to work as a team and independently.</p></li>
</ul></div>
</div><div><div><ul><li><p>Flexible working hours.</p></li>
<li><p>
Ability to work with little or no supervision while meeting high-performance standards.</p></li>
<li><p>
Physical mobility and stamina.</p></li>
<li><p>
Must be able to pass a background check</p></li>
<li><p>
Ability to follow instructions.</p></li>
</ul>
<div><p><b>WATERFORD HEALTH AND WELLNESS</b></p></div>
<div><p><b><i>
Health </i></b><b><i>Insurance is available </i></b><b><i>on the </i></b><b><i>first of the month after hire</i></b><b><i>!</i></b></p></div>
<div><p>
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone&rsquo;s needs are different and there is something for everyone with numerous supplemental insurances to choose from.</p></div>
<div><p><b><i>
We know that life gets in the </i></b><b><i>way,</i></b><b><i> and </i></b><b><i>YOU </i></b><b><i>deserve </i></b><b><i>to recharge.</i></b></p></div>
<div><p>
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!</p></div>
<div><p><b>
EXCITING </b><b>EXTRAS</b></p></div>
<div>
<div><p><b>On Demand Pay-</b> Why wait for pay day &ndash; get your pay when you need it24/7.</p></div>
<div><p><b>
Pet Insurance-</b> We cover the whole family, and all associates are eligible for discounted pet insurance.</p></div>
<div><p><b>
401k</b><b> Plan- </b>Nobody wants to work forever, start planning for your future now.</p></div>
<div><p><b>
Hotel </b><b>D</b><b>iscounts- </b>It&rsquo;s one of the biggest industry perks.</p></div>
<div><p><b>
Shoes for Crew</b><b>s- </b>All associates are eligible for a shoe subsidy through Shoes for Crews.</p></div>
<div><p><b>
For more information, please visit our website at waterfordhotelgroup.com</b></p></div>
<div><p><b>
EOE/M/F/D/V</b></p></div></div></div></div></div>

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