guest service agent

Crescent Hotels & Resorts

<div><p>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p>
<p><b>
What will I be doing?</b></p>
<p>
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p>
<ul>
<li>Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>
<p> NOTE:</p>
<p>
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.</p>
<p>
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.</p><br>
<p></p>
<p><i>
For applicants who will be working in California, the anticipated compensation range for the position is $ 22.48 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.</i></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Guest Service Agent

Marriott International

<div><b>Additional Information</b>On-Call, weekend and holidays availability preferred, Previous hotel experience preferred, Must be able to stand for long periods of time, Ability to multi-task and work well under pressure.<br>
<b>Job Number</b>26094682<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>2552 Kalakaua Ave, Honolulu, Hawaii, United States, 96815<br>
<b>Schedule</b>Part Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<b>Pay Range:</b> $28.67-$35.84 per hour
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<p></p><p>Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p></p><p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
</i><p></p><p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Tru by Hilton Charlotte/Ayrsley

<p>Under general supervision, the Guest Service Agent (GSA) is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. The ideal candidate must have a friendly and welcoming attitude, respond to guest and associate concerns with empathy, and resolve issues in an efficient manner. This is the ideal position for someone who has a passion for guest service, can deliver complete guest satisfaction throughout the stay, and values problem resolution. Must be able to work in a fast paced environment, remain calm under pressure, demonstrate excellent communication skills, resolve problems independently, and is good working with computers.</p><p><b>Responsibilities</b></p><ul><li>Provide outstanding guest service experiences for guests throughout their stay</li><li>Ensure guests are properly greeted upon their arrival</li><li>Monitor daily bookings and ensure assigned rooms are prepared properly</li></ul><ul><li>Coordinate luggage collection and storage</li><li>Oversee check-in and check-out procedures, including reservations and financial transactions</li><li>Promptly address guests&rsquo; requests</li><li>Actively listen to and resolve complaints</li><li>Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns</li><li>Inform clients of our hotel services, including breakfast and dining options</li><li>Promote all hotel amenities, conveniences and programs offered</li><li>Recommend local tourist spots, including places to dine, shop and sight-see</li><li>Establish friendly relationships with regular hotel guests</li></ul><p><b>Skills</b></p><ul><li>Hands-on experience with Hotel Management software (PMS), OnQ a plus</li></ul><ul><li>Proficiency in English; knowledge of other languages is a plus</li><li>Customer service drive with outstanding communication and active listening skills</li><li>Excellent problem-solving and multitasking skills</li><li>Ability to work flexible hours</li><li>Strong sense of responsibility</li></ul><p>Job Type: Full-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Guest Service Agent

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Location:
<div>
Le Meridien Columbus, The Joseph</div><div></div>
Overview:
<p>
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
Responsibilities:
<ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul>Qualifications:
<ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div><p></p>

Guest Service Agent - Short North Luxury

Great Wolf Lodge

<div><p>Pay: $15 per hour</p><p></p><p><br>
Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2&ndash;$5 per hour.</p><p></p><p><br>
As a <b>Guest Service &amp; Sales Agen</b>t, you&rsquo;re not just the first and last point of contact for our guests &mdash; you&rsquo;re also a key driver of revenue and guest satisfaction. In this dual role, you&rsquo;ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge&rsquo;s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results.</p><p></p><p><b><br>
Join our Pack:
</b></p><ul><li><b>Grow your career:</b> Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.</li><li><b>Maximize Your Earnings</b>: Take advantage of incentive opportunities tied directly to your performance &mdash; the better you serve and sell, the more you earn.</li><li><b>Great Perks:</b> Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf&rsquo;s Scholarship Program</li><li><b>Learn While You Earn:</b> Gain access to Great Wolf University for on-the-job training, functional, and leadership development training
</li><li><b>Prioritize Your Well-Being:</b> We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund
</li><li><b>Celebrate Your Uniqueness:</b> Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.</li></ul><p></p><p><b><br>
Comprehensive Benefits</b></p><ul><li>
Medical, Dental, Vision and Life insurance with HSA
</li><li>Mental Well-being and Telehealth resources
</li><li>401K with employer match
</li><li>Paid vacation time off and parental leave</li><li>
Waterpark passes, vacation discounts and other perks</li></ul><p></p><p><b><br>
Essential Duties &amp; Responsibilities:</b></p><ul><li>
Welcome and assist guests with check-in and check-out processes using property management systems</li><li>
Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling</li><li>
Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction</li><li>
Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service</li><li>
Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences</li><li>
Accurately verify guest identity, process secure payments, and manage billing with precision</li><li>
Maintain accurate records of guest stays, room assignments, and transactions</li><li>
Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up</li><li>
Communicate guest needs and feedback to appropriate departments for timely resolution</li><li>
Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression</li><li>
Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay</li></ul><p></p><p><b><br>
Basic Qualifications &amp; Skills:</b></p><ul><li>
Flexibility with schedule, including nights, weekends, and holidays</li><li>
Strong previous customer service and/or sales experience</li><li>
Successful background check and drug screening</li><li>
Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences</li><li>
Enthusiastic, positive, proactive, and dependable</li><li>
Strong demonstrated teamwork and communication abilities</li><li>
Demonstrated multitasking and prioritization skills in a fast-paced environment</li><li>
Experience or ability to learn using mobile technology, front desk software, and self-service kiosks</li></ul><p></p><p><b><br>
Preferred Skills &amp; Qualities:</b></p><ul><li>
High School Diploma or equivalent</li><li>
Able to effectively upsell and cross-sell resort offerings</li><li>
Strong consultative selling skills with the ability to tailor recommendations in real-time</li><li>
Ability to build rapport quickly and use storytelling or product knowledge to drive interest</li></ul><p></p><p><b><br>
Physical Requirements</b></p><ul><li>
Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift</li><li>
Capable of lifting up to 30 lbs.</li><li>
Comfortable working in a busy, loud, and guest-facing environment with frequent distractions</li><li>Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting</li></ul><p></p><p><br>
Pay Rate: $$15 per hour /hr</p><p>
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.</p><p></p><p><b><br>
Application Instructions:</b>
</p><p>Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 </p><p><b>Position Close Date:</b></p><p></p><p><b><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</b></p><p>
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</p><p></p><p><i><br>
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</i></p></div>

Guest Service & Sales Agent

Hilton

<div><p><b>Exceptional Hospitality Starts with You
</b></p><p>Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a <b>Guest Service Agent </b>, you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p></div>
<br><div><p>Here's what you'll do during a typical day:
</p><ul><li><b>Deliver a warm welcome: </b>Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
</li><li><b>Support efficient check-out: </b>Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
</li><li><b>Provide hotel and local knowledge: </b>Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
</li><li><b>Promote hotel services: </b>Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
</li><li><b>Delight our guests: </b>Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications</li></ul></div>
<br><div><p><b>What It Takes to Make the Stay
</b></p><p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
</p><p>A passion for spreading the light and warmth of <b>Hospitality </b>. Acting with <b>Integrity </b>and always doing the right thing. Inspiring others through <b>Leadership </b>. A belief that <b>Teamwork </b>drives the best outcomes. A sense of <b>Ownership </b>and accountability. And a focus on the <b>Now </b>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p></div>
<br><div><p><b>How We'll Help You Thrive
</b></p><p>At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
</p><ul><li><b>Incredible travel perks </b>&ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
</li><li><b>Own a piece of Hilton </b>&ndash; Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
</li><li><b>Paid parental leave </b>&ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
</li><li><b>Personalized caregiving support </b>&ndash; Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
</li><li><b>Crisis concierge </b>&ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
</li><li><b>Mental health resources </b>&ndash; Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
</li><li><b>Generous paid time off (PTO) </b>&ndash; Recharge, relax, and take time for what matters most
</li><li><b>Health &amp; welfare benefits </b>&ndash; From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
</li><li><b>Financial security for your future </b>&ndash; Our retirement plans make it easier to save for what&rsquo;s next
</li></ul><p><i>*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</i></p></div>
<br><div><div><div><b>Join an Award-Winning Workplace Culture
</b><br>
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

Hampton by Hilton Ocean City Bayfront Convention Center

<p>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p><b>What will I be doing?</b></p><p>As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><p>&middot; Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room.</p><p>&middot; Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</p><p>&middot; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries</p><p>&middot; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</p><p>&middot; Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner</p><p>&middot; Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction</p><p>&middot; Receive, input, retrieve, and relay messages to guests</p><p><b>What are we looking for?</b></p><p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:</p><p>&middot; Hospitality - We're passionate about delivering exceptional guest experiences.</p><p>&middot; Integrity - We do the right thing, all the time.</p><p>&middot; Leadership - We're leaders in our industry and in our communities.</p><p>&middot; Teamwork - We're team players in everything we do.</p><p>&middot; Ownership - We're the owners of our actions and decisions.</p><p>&middot; Now - We operate with a sense of urgency and discipline</p><p>In addition, we look for the demonstration of the following key attributes:</p><p>&middot; Quality</p><p>&middot; Productivity</p><p>&middot; Dependability</p><p>&middot; Customer Focus</p><p>&middot; Adaptability</p><p><b>What will it be like to work for Hilton?</b></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p>EOE/AA/Disabled/Veteran</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Paid time off</li></ul><p>Work Location: In person</p>

AM - Guest Service Agent-Hampton Inn & Suites Ocean City Bayfront

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Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

AM - Guest Service Agent-Hampton Inn & Suites Ocean City Bayfront