guest service agent

Jannah Hotels & Resorts , Abu Dhabi

Job Title: Guest Service Agent Company: Jannah Hotels &amp; Resorts Location: Abu Dhabi, United Arab Emirates (On-site) Employment Type: Full-timeJob Description: Jannah Hotels &amp; Resorts is seeking a dedicated and service-oriented Guest Service Agent to join our Front Office team in Abu Dhabi. The ideal candidate will play a key role in delivering warm, efficient, and professional service to all guests, ensuring a memorable stay from arrival to departure.Key Responsibilities:<ul><li>Welcome guests and handle check-in and check-out procedures</li><li>Assist guests with inquiries, requests, and hotel information</li><li>Coordinate with internal departments to ensure smooth operations</li><li>Resolve guest concerns professionally and promptly</li><li>Maintain accurate records, handle payments, and update guest profiles</li><li>Uphold high hospitality standards at all times</li></ul>Must-Have Requirements:<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Strong communication and customer service skills</li><li>Ability to work under pressure and in a fast-paced environment</li></ul>Preferred:<ul><li>Experience with Opera or similar PMS</li><li>Additional languages (Arabic or others) is a plus</li></ul>If you meet the above criteria, please apply &mdash; we would love to hear from you!Job Type: Full-timePay: AED1,600.00 - AED2,200.00 per monthApplication Question(s):<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Experience with Opera or similar PMS</li></ul>

Guest Service Agent

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Time Express Hotel

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.Job Responsibilities:<ul><li>Ensures incoming guests are given the highest possible personal service.</li><li>Maintains effective communication with all related departments to ensure smooth service delivery.</li><li>Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</li><li>Greets guests on their arrival ensuring they feel expected and welcome.</li><li>Ensures the guest receives the accommodation he/she is expecting.</li><li>Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through.</li><li>Maintains awareness of guest profile through the Opera guest history.</li><li>Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.</li><li>Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.</li><li>Accurately administers Front Desk Clerical systems and procedures.</li><li>Provides currency exchange services.</li><li>Balances accounts of day&rsquo;s business at end of shift.</li><li>Comply with all laid down systems and procedures.</li><li>Records all instances of refused business, with reasons of refusal.</li><li>Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.</li><li>To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.</li><li>Promotes the hotels outlets and special events at all times.</li><li>Maintains an awareness of competitor&rsquo;s rates and occupancy levels.</li><li>Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.</li><li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li><li>To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Application Deadline: 30/06/2025

Ayla Hotels & Resorts

Arab Nationality1.1 Ensures incoming guests are given the highest possible personal service.1.2 Maintains effective communication with all related departments to ensure smooth service delivery.1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.1.4 Greets guests on their arrival ensuring they feel expected and welcome.1.5 Ensures the guest receives the accommodation he/she is expecting.1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.1.8 Maintains awareness of guest profile through the Wish.Net guest history.1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.1.10 Receives payments by cash, credit card or account, adhering to the company Credit Policy at all times.Job Type: Full-time

Accor

<div><div>Company Description</div> 
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.<div> 
Job Description</div> 
<ul><li>
Greet guests upon arrival and assist with the check-in process.</li><li>
Handle check-out procedures, including billing and payment processing.</li><li>
Address guest inquiries, requests, and complaints promptly and professionally.</li><li>
Provide information about hotel amenities, services, and local attractions.</li><li>
Manage room reservations and cancellations using the hotel&rsquo;s booking system.</li><li>
Assist with modifications to existing reservations.</li><li>
Relay messages and information to guests and team members.</li><li>
Coordinate with housekeeping and maintenance teams to fulfil guest requests.</li><li>
Promote hotel services and amenities, including room upgrades and special packages.</li><li>
Handle payments and maintain accurate financial records.</li><li>
Ensure adherence to hotel policies and procedures, especially concerning safety and security.</li><li>
Handle emergency situations calmly and efficiently.</li><li>
Maintain accurate guest records and documentation.</li><li>
Assist with inventory management of supplies and amenities.</li></ul><div> 
Qualifications</div> 
<ul><li>
High school diploma or equivalent; a degree in hospitality management or a related field is a plus.</li><li>
Previous experience in customer service or the hospitality industry is preferred.</li><li>
Familiarity with hotel management software and Microsoft Office Suite..</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to handle stressful situations and resolve conflicts effectively.</li><li>
Attention to detail and strong organizational skills.</li><li>
Proficiency in using computer systems</li><li>
Basic math skills for handling payments and transactions.</li><li>
Ability to work flexible hours, including nights, weekends, and holidays.</li></ul><div> 
Additional Information</div> 
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART</div>

Aravi Hotel

Urgently hiring Female candidates for Guest Service Agent - Receptionist for 4 star hotel in DeiraRequirements:Ideal Candidate should have minimum 1 year- 3 years of experience in Front office with IDS.Fluent in EnglishMiddle east experience will be added advantage.IDS software knowledge is mandatoryCandidates should be ready to join immediately and available for the interview in UAE.Salary will be AED 1500 -1800+ sharing accommodation+ foodInterested candidates can share their cv on careers(at)aravihotel.aeJob Types: Full-time, PermanentPay: AED1,500.00 - AED1,800.00 per month

Guest Service Agent (Receptionist)

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

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