guest service agent

IBIS

ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:
<ul>
 <li>Employee benefit card offering discounted rates in Accor worldwide</li>
 <li>Learning programs through our Academies</li>
 <li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul>
What you will be doing:
<ul>
 <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li>
 <li>Take initiative to add a personalized experience</li>
 <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</li>
</ul>

Guest Service Agent

NOVOTEL

Join our dynamic team at Novotel &amp; Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests. <ul> <li>Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay</li> <li>Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail</li> <li>Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities</li> <li>Handle guest inquiries, requests, and concerns promptly and professionally</li> <li>Process reservations, room assignments, and billing with precision</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Maintain up-to-date knowledge of hotel services, promotions, and local area information</li> <li>Assist with concierge services, including arranging transportation and making reservations</li> <li>Ensure the lobby and front desk areas are clean, organized, and inviting at all times</li> <li>Adhere to all hotel policies, procedures, and safety standards</li> </ul>

Holiday Inn Express & Suites Petersburg-Fort Lee

Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and commitment to exceptional guest experiences will shine! In this lively role, you&rsquo;ll be the friendly face and helpful voice that welcomes guest, manages guest inquiries, and ensures every stay is memorable. Your energy and professionalism will be the cornerstone of our guest relations, creating a warm, inviting atmosphere that keeps guests coming back. Whether managing front desk operations or assisting with guest services, your proactive approach will drive positive interactions and elevate our hospitality standards.Duties<ul><li>Greet guests warmly upon arrival, providing a positive first impression and guiding them through check-in procedures.</li><li>Handle guest requests efficiently, including room assignments, special accommodations, and information about hotel amenities.</li><li>Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously while maintaining excellent phone etiquette.</li><li>Assist guests with check-out processes, billing questions, and feedback to ensure satisfaction.</li><li>Maintain accurate records of guest information, reservations, and special requests using hotel management software.</li><li>Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to meet guest expectations.</li><li>Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy overnight.</li><li>Provide exceptional guest services at the front desk and throughout the resort environment to foster guest loyalty and positive reviews.</li><li>Support multilingual communication efforts to serve diverse guests effectively.</li><li>Uphold safety protocols and hotel policies to ensure a secure environment for all guests and staff.</li></ul>Skills<ul><li>Proven experience in hospitality management or hotel management roles with a strong focus on customer service.</li><li>Skilled in using multi-line phone systems and hotel management software for reservations and guest records.</li><li>Excellent phone etiquette combined with clear communication skills for engaging interactions.</li><li>Ability to handle night audit procedures accurately while maintaining attention to detail under pressure.</li><li>Strong interpersonal skills with a focus on guest relations, hospitality management, and conflict resolution.</li><li>Familiarity with hotel safety standards and emergency procedures to ensure a secure environment for all visitors. Embark on a rewarding journey where your passion for hospitality makes every guest feel valued! We&rsquo;re dedicated to fostering an inclusive environment where energetic professionals thrive&mdash;delivering memorable experiences that keep guests returning time after time.</li></ul>Job Type: Full-timePay: $15.00 - $16.00 per hourExpected hours: 32 &ndash; 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Front desk: 1 year (Required)</li><li>Hotel: 1 year (Preferred)</li></ul>Work Location: In person

Glow Beauty On Demand

Employment Overview Job Location: Ras Al Khaimah, UAE Industry: Hospitality Function: Hospitality / Travel Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Anticipate guest needs and ensure prompt, courteous service at all times * Handle guest inquiries, reservations, and requests in a professional manner * Maintain complete knowledge of resort facilities, room types, rates, promotions, and services * Coordinate guest arrivals, departures, and transportation arrangements * Ensure accurate financial transactions following resort policies and procedures * Manage communication across departments for seamless guest experiences * Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners * Follow up on guest feedback and ensure issues are resolved promptly * Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality * Adhere to safety, health, and security protocols, including CID reporting requirements * Uphold resort grooming standards and represent the brand with professionalism Ideal Profile * Prior experience in hotel front office operations preferred * Strong focus on customer service with a positive attitude * Excellent communication skills; fluency in English required, additional languages a plus * Ability to work shifts, weekends, and public holidays * Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage * Well-groomed, detail-oriented, and a team player

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Responsibility
 
 
 <ul>
 <li>
 Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
 </li>
 <li>
 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Care about your work environment and make sure it is tidy and well maintained
 </li>
 <li>
 Be reliable and ensure you are at work on time
 </li>
 <li>
 Know your role in case of emergency such as bomb threat, flood, fire.
 </li>
 <li>
 Understand the Employee Handbook and comply with the standards it outlines
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your supervisor
 
 
 </li>
 </ul>
 Technical Expertise
 
 
 <ul>
 <li>
 Maintain a friendly, neat and pleasant image to the guests
 </li>
 <li>
 Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
 </li>
 <li>
 Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.
 </li>
 <li>
 Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite&rsquo;s guest.
 </li>
 <li>
 To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)
 </li>
 <li>
 Meet and greets arriving guests and bid farewell to departing clients
 </li>
 <li>
 Escort VIP, returning, and Suite guests to the room
 </li>
 <li>
 Handles in room check in for VIP, returning, and Suite guests
 </li>
 <li>
 Updates and helps maintain accurate guest history records in order to give maximum service for returning guests
 </li>
 <li>
 Deliver personal recognition to Alila Link members whenever possible.
 </li>
 <li>
 Be able to handle any queries from Alila Link members.
 </li>
 <li>
 Be able to handle mail and messages.
 </li>
 <li>
 Be tactful to guests complaints, requests and enquiries
 </li>
 <li>
 To utilize guest comment card to give feedback and recommendations for product/service improvement
 </li>
 <li>
 Record all suggestions and comments from guests
 </li>
 <li>
 To actively sell the in-house facilities to guests
 </li>
 <li>
 Fully conversant with the hotels facilities and services
 </li>
 <li>
 To provide guest with up to date hotel information and events
 </li>
 <li>
 Understand all hotel promotion activities, eq special package, Alila Link etc
 </li>
 <li>
 Always be available to handle guest request and play the role of the &ldquo;host&rdquo; in the lobby and public area.
 </li>
 <li>
 To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.
 </li>
 <li>
 Maintain an active presence in the lobby
 </li>
 <li>
 To prepares required list reports.
 </li>
 <li>
 Able to conduct Hotel Tour at any time require.
 </li>
 <li>
 Greet and assist the guest with maximum courtesy and attention during their stay.
 </li>
 <li>
 To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
 </li>
 <li>
 Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.
 </li>
 <li>
 To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.
 </li>
 <li>
 Assist the Duty Manager and Senior Guest Service Agents with their jobs.
 </li>
 <li>
 Courtesy call with minimum 10 in house guests to collect guest comments and observe guests&rsquo; needs
 </li>
 <li>
 To contribute to overall operational efficiency by performing other relevant duties assigned.
 </li>
 <li>
 Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up
 </li>
 <li>
 To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.
 </li>
 </ul>
</div>

Mercure Hotels

Job Description Welcome and check-in guests, ensuring a smooth and personalized arrival experienceHandle guest inquiries and requests promptly and efficientlyProcess check-outs and manage billing accuratelyProvide information about hotel amenities, local attractions, and servicesInteract with different departments on a daily basis to ensure that our guests have a seamless experienceAssist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficientlyMaintain a clean and organized front desk areaEnsure compliance with hotel policies and safety proceduresParticipate in training sessions and team meetings to enhance service quality.QualificationsExcellent communication skills with a friendly and professional demeanorStrong customer service orientation with a passion for creating memorable guest experiencesA friendly personality paired with professionalism and a high standard of personal presentationDetail-oriented with the ability to multitask in a fast-paced environmentCollaborative team player with a positive attitudeCreative problem-solving skills to address guest concerns effectivelyProficiency in hotel management software, preferably Opera or similar POS systemsBasic computer skills and ability to learn new technologies quicklyFlexibility to work various shifts, including evenings, weekends, and holidaysKnowledge of Brisbane City and surrounding areas to provide local recommendationsHigh school diploma or equivalent; hospitality-related degree is a plusOpen manual driver s licensePrevious experience in hospitality or customer service is preferred

Ayla Hotels & Resorts

1. Specific Duties and Responsibilities:1.1 Ensures incoming guests are given the highest possible personal service.1.2 Maintains effective communication with all related departments to ensure smooth service delivery.1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.1.4 Greets guests on their arrival ensuring they feel expected and welcome.1.5 Ensures the guest receives the accommodation he/she is expecting.1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.1.8 Maintains awareness of guest profile through the Wish.Net guest history.1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.1.10 Receives payments by cash, credit card or account, adhering to the company Credit Policy at all times.2.2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.2.2 To generally promote and ensure good inter-departmental relations.2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.2.4 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.2.5 To adhere to Company and Hotel rules and regulations at all times.Job Type: Full-time

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