guest service agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

TownePlace Suites Fort Myers Estero

Description:The TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a DRIVEN Full Time Guest Service Agent.As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.Responsibilities:- Greet guests and visitors with a warm and welcoming demeanor- Check guests in and out of the hotel, ensuring accuracy of information and timely processing- Answer phone calls and respond to emails in a timely and professional manner- Provide information about hotel amenities, services, and local attractions- Handle guest complaints and resolve issues in a timely and effective manner- Maintain a clean and organized front desk area- Assist with administrative tasks as neededWhat are we looking for? For nearly three decades, Essex Hotel Management's &quot;solution-driven&quot; approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:<ul><li>Dedicated to finding solutions that work</li><li>Responsive to our partners, our team members, and our guests</li><li>Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable</li><li>Value-Oriented - we value diversity, relationships, and performance</li><li>Engaged - we care about the work we do and the people we work with</li><li>Nimble - we strive to be flexible and innovative</li></ul>Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.RequirementsRequirements:- High school diploma or equivalent- Previous experience in customer service or hospitality preferred- Excellent communication and interpersonal skills- Ability to multitask and prioritize tasks effectively- Strong attention to detail and accuracy- Proficient in Microsoft Office and other computer programs- Ability to work a flexible schedule, including weekends and holidaysSalary Description 16.00Pay: From $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hampton by Hilton

<div>A brand new Hampton by Hilton in East Peoria is officially hiring!
We are seeking a part-time Guest Service Agent to join our new team!
This is a Part-time, 2nd shift position. Must have weekend availability.
We would love for you to be a part of the new Hampton by Hilton opening in May 2026!
Who We Are:
Frontier Hospitality Group has been locally owned for 75 years (1950). We operate eight hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles.
We invite you to join our team and contribute to the success of providing memorable guests experiences.
Benefits to Working Here:<ul><li>
Health and Dental Insurance, 401K, and Voluntary Life Insurance (full time)</li><li>
Travel Discounts to relax and refresh.</li><li>
Growth opportunities to keep you challenged in your career.</li></ul>
Essential Duties and Responsibilities:<ul><li>
Provides high-quality customer service.
</li><li>Handles guest reservations.</li><li>
Answers and transfers phone calls.</li><li>
Handles guest check-ins and outs along with questions, complaints, etc.
</li><li>Other duties as required with the department.</li></ul>
Qualifications and Requirements:<ul><li>
High School Diploma or GED (nice to have but not required).</li><li>
Previous hotel or relevant customer service experience.</li><li>
Proficient in Microsoft Excel, Word, and Outlook.</li><li>
Ability to work a flexible schedule including weekends.
</li></ul>EOE/AA/Disabled/Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.</div>

Part-time/2nd shift - Front Desk Guest Service Agent - NEW HOTEL

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
About Four Seasons Hotel Cairo at Nile Plaza, Egypt:
Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept. 
 
The Role of Guest Service Agent:
We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels. 
 
Our Ideal Guest Service Agent:
Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent Training and Development opportunities
</li></ul><ul><li>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
</li></ul><ul><li>Comprehensive private medical insurance, Dental/disability/life insurance
</li></ul><ul><li>Retirement benefits/pension
</li></ul>Learn more about what it is like to work at Four Seasons - visit us:
<ul><li>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</li></ul><ul><li>https://www.facebook.com/FourSeasonsJobs
</li></ul>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
We look forward to receiving your application !</div>

Guest Services Agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.<ul><li>
Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience</li><li>
Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail</li><li>
Process guest requests, reservations, and room assignments efficiently using hotel management systems</li><li>
Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction</li><li>
Answer phone calls and emails professionally, directing inquiries to appropriate departments</li><li>
Maintain accurate guest records and confidential information in compliance with hotel policies</li><li>
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs</li><li>
Perform administrative tasks including data entry, filing, and documentation</li><li>
Provide concierge-level assistance and local recommendations to enhance the guest experience</li><li>
Ensure the front desk area remains organized, clean, and welcoming at all times</li><li>
Uphold Fairmont standards of service excellence and brand reputation</li></ul> 

Qualifications 
<ul><li>
Proven customer service experience in a hospitality or hotel environment</li><li>
Excellent verbal and written communication skills in English</li><li>
Strong organizational and time management abilities with the capacity to multitask effectively</li><li>
Proficiency with hotel property management systems (PMS) and computer applications</li><li>
Professional demeanor with a friendly, empathetic, and customer-focused approach</li><li>
Problem-solving skills and ability to handle challenging situations with composure</li><li>
Attention to detail and accuracy in record-keeping and data entry</li><li>
Knowledge of luxury hospitality standards and premium guest service expectations</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>
Familiarity with loyalty program operations is a plus</li><li>
Multilingual capabilities beyond English are highly valued</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Fairmont Gold Agent / Reception Agent

Allarco Hospitality & Resorts LLC

Job Title: Front Desk ReceptionistJoin Our Team as a Front Desk Receptionist in Beautiful Salalah!Are you passionate about hospitality and creating memorable guest experiences? Allarco Hospitality &amp; Resorts LLC is looking for a friendly, professional, and service-oriented Front Desk Receptionist / Guest Service Agent to be the face of our hotel in Salalah.This is a great opportunity to work in a growing hospitality brand where your skills are valued, your growth is supported, and every day brings new experiences with guests from around the world.What We Offer<ul><li>Accommodation or housing allowance</li><li>Duty meals provided</li><li>Paid annual leave and air ticket allowance</li><li>Career growth and promotion opportunities within the company</li></ul>Key Responsibilities<ul><li>Welcome guests warmly and ensure a smooth check-in and check-out process</li><li>Manage reservations, room assignments, and billing accurately</li><li>Respond to guest inquiries, requests, and concerns promptly and professionally</li><li>Handle phone calls, emails, and walk-in guests efficiently</li><li>Maintain front desk records and ensure data accuracy in the system</li><li>Coordinate with housekeeping and maintenance to ensure guest satisfaction</li><li>Upsell rooms and hotel services when appropriate</li></ul>Requirements<ul><li>Previous experience as a Front Desk Receptionist, Hotel Receptionist, or Guest Service Agent preferred</li><li>Strong communication and interpersonal skills</li><li>Fluent in English (additional languages are a plus)</li><li>Basic computer skills and familiarity with hotel management systems</li><li>Positive attitude, professional appearance, and customer-first mindset</li><li>Ability to work flexible shifts, including evenings, weekends, and holidays</li></ul>About the CompanyAllarco Hospitality &amp; Resorts LLC is a fast-growing hotel and resort management company dedicated to delivering exceptional guest experiences in Oman. With a focus on service excellence, comfort, and modern hospitality standards, we aim to create welcoming spaces for travelers from around the world.Why Work With Us<ul><li>Supportive and inclusive team environment</li><li>Opportunities for training and career advancement</li><li>Exposure to international hospitality standards</li><li>Work in one of Oman&rsquo;s top tourist destinations</li></ul>Apply Today!If you&rsquo;re ready to build your hospitality career and be part of a dynamic hotel team, we&rsquo;d love to hear from you.Click &ldquo;Apply Now&rdquo; and start your journey with Allarco Hospitality &amp; Resorts LLC today.Job Type: Full-timePay: RO300.000 - RO650.000 per monthWork Location: In person

Front Desk Receptionist

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Guest Service Agent

Guest Service Agent

Part-time/2nd shift - Front Desk Guest Service Agent - NEW HOTEL

Guest Services Agent

Guest Services - Agent

Fairmont Gold Agent / Reception Agent

Front Desk Receptionist