guest service agent

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Guest Service Agent

Stonebridge Companies

<div><div>City, State:</div>
Warren, New Jersey<div></div><div><div><br>
Title: Guest Service Agent</div></div><div><div>
Location: <i>Warren, NJ</i></div></div><div><div>
FLSA: <i>Non-Exempt</i></div></div><div><div>
Status: <i>Part-time</i></div></div><div><div>
Reports to: Front Office Manager</div></div><div></div><div><div><br>
Pay Range: <i>$18/hour</i></div></div><div></div><div><div><div>
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Greet, register, and assign rooms to guests upon their arrival.</div></li></ul></div><div><ul><li><div>
Verify guest credit and establish payment methods for accommodation.</div></li></ul></div><div><ul><li><div>
Keep accurate records of room availability and guest accounts using property management systems.</div></li></ul></div><div><ul><li><div>
Compute bills, collect payments, and make change for guests.</div></li></ul></div><div><ul><li><div>
Perform basic bookkeeping tasks, such as balancing cash accounts.</div></li></ul></div><div><ul><li><div>
Issue room keys and provide necessary instructions to bell attendants.</div></li></ul></div></div><div><div><ul><li><div>
Review accounts and charges with guests during the check-out process.</div></li></ul></div><div><ul><li><div>
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</div></li></ul></div><div><ul><li><div>
Transmit and receive guest messages using telephones or switchboards.</div></li></ul></div><div><ul><li><div>
Coordinate with housekeeping and maintenance staff to address guest-reported issues.</div></li></ul></div><div><ul><li><div>
Make and confirm reservations for guests.</div></li></ul></div><div><ul><li><div>
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</div></li></ul></div><div><div><br>
<br>
<i>Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Previous experience in a hotel front desk or guest service role preferred.</div></li></ul></div><div><ul><li><div>
Strong customer service and communication skills to interact effectively with guests and staff.</div></li></ul></div><div><ul><li><div>
Proficiency in using property management systems and basic office software (e.g., Word, Excel).</div></li></ul></div><div><ul><li><div>
Ability to handle cash transactions and perform basic bookkeeping tasks.</div></li></ul></div><div><ul><li><div>
Excellent problem-solving abilities to resolve guest issues efficiently.</div></li></ul></div><div><ul><li><div>
Strong organizational skills with attention to detail in managing guest reservations and records.</div></li></ul></div><div><ul><li><div>
Ability to work independently and follow established hotel policies and procedures.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</div></li></ul></div><div><ul><li><div>
Requires standing and walking for long periods throughout the shift.</div></li></ul></div><div><ul><li><div>
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</div></li></ul></div></div><div><div><ul><li><div>
Flexible schedule required, including availability for evening, weekend, and holiday shifts.</div></li></ul></div><div><ul><li><div>
Frequent use of a computer and telephone, interacting with guests and team members.</div></li></ul></div><div></div><div><div>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-12-08<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

IBIS

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Guest Service Agent
  <br/>
  <br/>
 </strong>
 First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 <br/>
 <br/>
 <strong>
  What is in it for you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Employee benefit card offering discounted rates at Accor worldwide.
  </li>
  <li>
   Learning programs through our Academies.
  </li>
  <li>
   Opportunity to develop your talent and grow within your property and across the world!
  </li>
  <li>
   Ability to make a difference through our Corporate Social Responsibility activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
  </li>
  <li>
   Take the initiative to add a personalized experience.
  </li>
  <li>
   Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <strong>
  Your experience and skills include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service focused personality is essential; experience is an asset.
  </li>
  <li>
   Prior experience working with Opera / Opera cloud or a related system.
  </li>
  <li>
   Fluency in English &amp; Arabic; additional languages are a plus.
  </li>
  <li>
   Bachelors or diplomas/certifications are required.
  </li>
  <li>
   Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our commitment to Diversity &amp; Inclusion:
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


SPHC

<div><p>Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA!<br>
We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.</p>
<ul>
<li><b>Primary Responsibilities:</b><br>
Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.</li>
<li>Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.</li>
<li>Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.</li>
<li>Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.</li>
<li>Communication &amp; Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&amp;B, Maintenance) to ensure all guest requests are fulfilled promptly.</li>
<li>Telephone Operations: Manage the hotel switchboard, directing calls, taking messages, and handling wake-up call requests with professionalism.</li>
<li>Safety &amp; Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.</li>
</ul>
<p></p><ul><li><b>Requirements:</b><br>
Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.</li>
<li>Experience: Previous experience in a customer-facing role, preferably within a hotel front office, luxury retail, or customer service environment, is an advantage, but passionate fresh graduates are welcome to apply.</li>
<li>Technical Skills: Proficiency in MS Office Suite; working knowledge of Property Management Systems (PMS) such as Opera is highly desirable.</li>
<li>Communication: Excellent written and verbal communication skills in English are essential. Fluency in Arabic is a significant advantage; proficiency in a third language is a bonus.</li>
<li>Presentation &amp; Demeanor: Impeccable personal presentation and a professional, friendly, and calm demeanor, even during peak operational times.</li>
<li>Attributes: A genuine passion for delivering exceptional customer service, a high level of empathy, and strong problem-solving skills.</li>
</ul>
<p>Availability: Must be flexible to work shifts, including evenings, weekends, and public holidays, as part of a 24/7 operation.</p>
<p>
What You Can Expect from Us:<br>
You will be joining a globally recognized brand, the First Vignette Collection in KSA, which is dedicated to fostering a diverse and inclusive workplace. We offer a competitive salary and a comprehensive benefits package. We are committed to your professional growth through continuous training and development programs. Join us to be the heart of our hotel, delivering IHG's signature hospitality and creating memorable moments for every guest.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Sheraton

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><ul><li>Will be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Sheraton Istanbul Levent.
</li><li>Will manage the switchboard where all incoming calls and external phone calls are done in accordance to Marriott International and Sheraton brand standards, with a high level of service understanding.
</li><li>Will be able to handle all guest related requests/defects either via the phone or in the Guest Services Office area and properly inform supervisors for further follow up and action.
</li><li>Will be responsible to keep the office and equipment clean and organized at all times, prepare daily wake up lists, make live wake up calls, prepare daily reports through Opera .
</li><li>Will be responsible of taking room service orders in accordance to brand standards.
</li><li>Will be highly familiar with all emergency procedures: bomb threat, fire alarm, death and evacuation plans.
</li><li>Will ensure that Guest Response Process is in place and all follow-up calls are made and will actively contribute to getting feedback from guests regarding their preferences.
</li><li>Will act as a communication agent between departments when necessary and ensure all guest related issues are addressed in a prompt and efficient manner.
</li><li>Will work with transparency and integrity, contributing to team work and spirit, at all times.</li></ul><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><div>
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or other related study</li>
<li>At least 2 years experience at Front Office disipline</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to focus attention on details and to handle multiple tasks</li>
<li>Result driven, proactive and reliable personality</li>
<li>Excellent command of both written and spoken English</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Misafir &#304;li&#351;kileri G&ouml;revlisi
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>2-7 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>8.12.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>19.01.2026</div></div></ul></div>

Accor

<div><div>Company Description</div><p><b><br>
Join us at Accor, where life pulses with passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality is a work of heart,</b>
<br>
<b>Join us and become a Heartist&reg;.</b></p><div><br>
Job Description</div><p><br>
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.</p><ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul><div><br>
Additional Information</div><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

VOCO

<div><p>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.</p>
<p>We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.</p>
<p>We&rsquo;re growing; grow with us.</p>
<p>Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.</p>
<p></p><p>Responsibilities:</p>
<ul><li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients&rsquo; complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul><p>Requirements and skills:</p>
<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
<li>This is position is for Saudi Nationals Only</li>
</ul><p></p><p>In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.</p>
<p>And because the VOCO Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.</p>
<p>So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.</p>
<p>You must meet the legal requirements to work in Kingdom of Saudi Arabia.
</p><p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Service Agent - voco® Riyadh

Search 10000+ Guest service agent jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 guest service agent jobs NEAR_ME

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent - voco® Riyadh