guest service agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

MAHY Khoory

The Guest Service Agent is responsible for delivering exceptional customer service to guests from arrival to departure. The role ensures smooth check-in/check-out procedures, handles guest inquiries, and addresses any concerns promptly while maintaining a welcoming and professional atmosphere.Key Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Handle reservations, room assignments, and guest requests efficiently and accurately.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Respond promptly to guest complaints and ensure effective resolution to enhance guest satisfaction.</li><li>Answer incoming calls and emails, manage bookings, and transfer calls as necessary.</li><li>Maintain accurate records of guest information, payments, and billing.</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs.</li><li>Ensure compliance with hotel policies, safety, and security procedures.</li><li>Promote hotel facilities and upsell rooms, amenities, and services when appropriate.</li><li>Maintain a professional and welcoming front desk area at all times.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree / Diploma in Hospitality Management or related field preferred.</li><li>Previous experience in front office, hospitality, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving ability and attention to detail.</li><li>Proficient in MS Office and hotel property management systems (PMS).</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluency in English and Arabic</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Type: Full-timePay: Up to AED2,000.00 per monthExperience:<ul><li>Guest Service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Minor Hotels

<div>Company Description 
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Hyatt

<div>
 
 Organization- Dream Downtown
 
 
 
 
 Summary
 
 
 
 
 The Opportunity
 
 
 
 Dream Downtown seeks an enthusiastic professional to join our Front Office team as Guest Service Agent. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality, committed to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel&rsquo;s Director of Front Office.
 
 
 
 Who We Are
 
 
 
 The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City&rsquo;s Meatpacking District.
 
 
 At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
 
 
 As we continue to grow, we never lose sight of what&rsquo;s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
 
 
 
 The Role
 
 
 
 The Guest Service Agent - Overnight is responsible for providing attentive, courteous and efficient service to all guests throughout their stay. The Champion of the check-in process, our Guest Service Agents are often our guest&rsquo;s first and last impressions of the hotel. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Responsibilities may also include, but are not limited to:
 
 
 <ul>
 <li>
 Be the expert for guests about hotel services, facilities and hours of operation, as well as the surrounding area.
 </li>
 <li>
 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Follow all cash handling and credit policies.
 </li>
 <li>
 Be knowledgeable of all rates, packages and special promotions along with in-house groups and hotel inventory
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 
 
 </li>
 </ul>
 
 
 Salary Range ($25 per hour)
 
 
 
 
 
 How We Care For Our People
 
 
 
 Our purpose sets us apart&mdash;to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We&rsquo;re proud to have earned a place on Fortune&rsquo;s prestigious 100 Best Companies to Work For&reg; list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
 
 
 
 We&rsquo;re proud to offer exceptional benefits which include:
 
 
 
 <ul>
 <li>
 Annual allotment of free hotel stays at Hyatt hotels globally
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Medical, Dental, Vision Insurance Packages
 </li>
 <li>
 Retirement Savings Plan (401K) with company match
 </li>
 <li>
 Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount
 </li>
 <li>
 A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
 
 
 
 Qualifications
 
 
 
 
 Experience Required:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent required.
 </li>
 <li>
 Computer experience required.
 </li>
 <li>
 Customer Services experience preferred.
 </li>
 <li>
 Ability to work a flexible schedule including AM, PM, Weekends, Holidays, and potentially overnight.
 </li>
 <li>
 Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 </li>
 <li>
 Ability to stand during entire shift.
 </li>
 <li>
 Maintain a warm and friendly demeanor at all times.
 </li>
 <li>
 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
 </li>
 <li>
 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
 </li>
 <li>
 Must be able to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
 </li>
 <li>
 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
 </li>
 <li>
 Must be able to maintain confidentiality of information.
 
 
 </li>
 </ul>
 
 Experience Preferred:
 
 
 
 <li>
 
 
 </li>
 College course work in related field helpful.
 
 
 <ul>
 <li>
 Experience in a hotel or a related field preferred.
 
 
 </li>
 </ul>
 
 We welcome you:
 
 
 
 Unsure if you check every box, but feeling inspired to enhance your career? Apply. We&rsquo;d love to consider your unique experiences and how you could make Hyatt even better.
 
 
 
 All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 
</div>

Guest Service Agent - $25

Rota international

Job Title: Guest Service Agent &ndash; Theme Park Company: Rota International Job Type: Full-time (Open Contract) Available to start ASAPValid QID (Freelancer or Family visa)Job Description:Rota International is hiring Guest Service Agents to join the team at a family entertainment center. The role involves welcoming guests, assisting families and children, and ensuring a fun and memorable experience for all visitors.Responsibilities:<ul><li>Greet guests warmly and provide excellent customer service</li><li>Assist with inquiries and resolve minor issues promptly</li><li>Coordinate with the operations team to ensure smooth guest flow</li><li>Maintain safety and service standards according to company policies</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work under pressure in a fast-paced environment</li><li>Flexibility to work varied shifts, including weekends and public holidays</li><li>Proficiency in English and Arabic is a plus</li><li>Available to start ASAP</li><li>Valid QID (Freelancer or Family visa)</li></ul>How to Apply:Interested candidates are kindly requested to send their CV and a copy of their QID via WhatsApp to 33023839. Only shortlisted applicants will be contacted.NOTE: Phone calls will not be entertained.Job Type: Full-timePay: QAR2,900.00 per month

Swiss-belsuites Admiral

Major FunctionResponsible for greeting and registering Hotel guests, providing guest service throughout the customer journey, and settling guest accounts upon departure. Because the Front Desk is the heart of the Hotel and the primary point of contact for guests, Front Office Agents must be knowledgeable about all aspects of SBI, SBEC, the Hotel&rsquo;s facilities, services, policies and procedures. Other occasional duties include Concierge, Reservations, Telephone Operator, Business Centre and Executive Club functions.Duties and Responsibilities&middot; Project courtesy, hospitality and professional behavior across your department at all times with guests and fellow colleagues.&middot; Welcome guests upon arrival with courtesy and professionalism.&middot; Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.&middot; Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.&middot; Room guests according to reservation requests and inventory availability.&middot; Program guest keys and master keys following established standards and procedures.&middot; File and manage registration cards for guests according to established standards and procedures.&middot; Create, modify and cancel guestroom reservations for walk-ins when required.&middot; Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.&middot; Be the first line of defense to handle guest queries and resolve issues in a timely and professional manner.&middot; Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.&middot; Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.&middot; Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.&middot; Post manual charges, advance deposits, no show charges and other charges as required following established procedures.&middot; Balance all folios to &ldquo;0&rdquo; before guests depart.&middot; Carefully manage the cash float according to established standards and procedures.&middot; Promote SBEC to guests by highlighting program benefits, and assisting with queries and enrolment.&middot; Provide existing SBEC members with additional services as stipulated by the program or existing promotions.&middot; Provide occasional site inspections as required.&middot; Assist with inventory taking as required.&middot; Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.&middot; Maintain a complete understanding of the Hotel&rsquo;s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.&middot; Perform other assignments to meet business needs as directed by your superiors.Required Skills&middot; Self-motivated.&middot; Team player.&middot; Innovative thinking.&middot; Strong interpersonal and communication skills.&middot; Good analytical skills and strategic thinking.&middot; Able to multi-task and priorities tasks consistent with business objectives.&middot; Knowledgeable of basic accounting principles and revenue management.&middot; High attention to detail.&middot; Computer literate with knowledge of Word, Excel, PMS, industry related software desired.&middot; Must be fluent in English and local language.&middot; Strong sales skills.EXPERIENCE, TRAINING AND EDUCATION&middot; Graduate of a Hotel Management degree desired.&middot; Minimum of 1-year experience in the same position or strong track record in customer service for at least 2-years.&middot; Hotel experience desired.Job Type: Full-time

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