guest service associate

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent / Associate

OLIVE HOTELS & RESORTS COCHIN

Job Title: Guest Service Associate (GSA) &ndash; Front OfficeLocation: Munnar Department: Front Office Job Type: Full-timeJob SummaryWe are looking for a Guest Service Associate (GSA) &ndash; Front Office to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience for guests.Key Responsibilities<ul><li>Welcome guests and manage check-in &amp; check-out procedures</li><li>Handle reservations, cancellations, and guest inquiries</li><li>Coordinate with Housekeeping and other departments</li><li>Respond to guest requests and resolve complaints professionally</li><li>Maintain guest records and billing accuracy</li><li>Follow hotel SOPs and service standards</li><li>Ensure the front desk area is clean and presentable</li></ul>Requirements<ul><li>Diploma / Degree in Hotel Management preferred</li><li>0&ndash;2 years of experience in Front Office or customer service</li><li>Freshers with good communication skills are welcome</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge; PMS experience is an advantage</li><li>Willingness to work in shifts, weekends, and holidays</li></ul>Benefits<ul><li>Competitive salary</li><li>Food &amp; accommodation (if applicable)</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>How to ApplyInterested candidates can apply via Indeed or contact: Phone: 8921126045 Email: hr.woods@olive.comJob Type: Full-timePay: ₹16,000.00 - ₹20,000.00 per monthWork Location: In person

Front Office Executive

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

European Wax Center

About us:At European Wax Center, we&rsquo;re committed to delivering an elevated guest experience through expertise, professionalism, and care. Our Guest Service Associates (GSAs) play a key role in creating a welcoming environment while driving sales performance and supporting daily operations.This position combines hospitality and sales excellence, ideal for individuals who enjoy connecting with guests, achieving measurable goals, and representing a luxury brand known for professionalism and results.Key Responsibilities<ul><li>Provide exceptional guest service from check-in through check-out while maintaining a polished, professional demeanor.</li><li>Educate guests on savings opportunities such as Wax Pass&reg; packages, EWC Brand products and Programs (Rewards, Referral, Promotions, &amp; Platforms)</li><li>Proactively engage in sales conversations to meet and exceed center daily, monthly, and yearly sales quotas</li><li>Accurately manage front-desk operations including scheduling, phone management, payments, and cash handling.</li><li>Maintain a clean, safe, and compliant front-of-house environment consistent with EWC brand and California health and safety standards.</li><li>Collaborate with Wax Specialists and leadership to ensure a seamless, high-quality guest experience.</li></ul>Qualifications<ul><li>Proven sales, hospitality, or customer service experience preferred.</li><li>Strong communication and multitasking skills in a fast-paced environment.</li><li>Professional appearance, punctuality, and reliability</li><li>Goal-driven with the ability to meet and exceed measurable performance expectations.</li><li>Flexible availability, including evenings and weekends.</li></ul>Benefits:<ul><li>Medical coverage for full-time employees (30+ hours per week)</li><li>Paid Training and ongoing professional development</li><li>Paid CA Sick Leave</li><li>Paid Time Off (PTO) for full-time employees (30+ hours per week) after 12 consecutive months of employment</li><li>Associate discounts on waxing services and retail products</li><li>Opportunities for career advancement and leadership growth</li><li>Supportive and professional team environment</li></ul>Job Type: Full-time and part-time positions availableSchedule: Day, evening, and weekend shifts; flexible scheduling availableLocation: European Wax Center &ndash; Daly City, CACompensation: $17.50-$20 hourly wage depending on experienceSubmit your resume and availability to center0134@waxcenter.comor apply online.European Wax Center is an Equal Opportunity Employer. We are committed to building a diverse, equitable, and inclusive workplace where every associate feels valued, respected, and supported. Employment decisions are based solely on qualifications, merit, and business needs, never on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, medical condition, physical or mental disability, genetic information, military or veteran status, or any other protected characteristic as defined by applicable federal, state, or local law.We also provide reasonable accommodations to qualified individuals with disabilities, applicants with sincerely held religious beliefs, and associates who require pregnancy-related or medical accommodations, in accordance with California&rsquo;s Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).European Wax Center is proud to be an organization that celebrates diversity, champions fairness, and provides equal opportunity for all.Job Types: Full-time, Part-timePay: $17.50 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Guest Sales Associate

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Diploma or degree in Hospitality or Tourism Management is preferred.
 </li>
 <li>
 Minimum 2 years of experience in Food &amp; Beverage operations, preferably within a luxury hospitality environment.
 </li>
 <li>
 Strong customer service, communication, and interpersonal skills.
 </li>
 <li>
 Excellent personal grooming and presentation standards.
 </li>
 <li>
 Familiarity with MICROS or similar POS systems.
 </li>
 <li>
 Proficiency in English; additional languages are an advantage.
 </li>
 <li>
 Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
 
 
 </li>
 </ul>
 
 D. Key Areas of Responsibility
 
 
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
 </li>
 <li>
 Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
 </li>
 <li>
 Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
 </li>
 <li>
 Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
 </li>
 <li>
 Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
 </li>
 <li>
 Operational
 </li>
 <li>
 Ensures that all brand and service standards are consistently met.
 </li>
 <li>
 Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
 </li>
 <li>
 Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
 </li>
 <li>
 Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
 </li>
 <li>
 Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
 </li>
 <li>
 Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
 </li>
 <li>
 Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
 </li>
 <li>
 Maintains par stock levels for all equipment and guest supplies.
 </li>
 <li>
 Personnel
 </li>
 <li>
 Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
 </li>
 <li>
 Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
 </li>
 <li>
 Other Duties
 </li>
 <li>
 Maintains high standards of personal presentation and hygiene in line with hotel policies.
 </li>
 <li>
 Demonstrates responsible behavior and always represents the hotel positively.
 </li>
 <li>
 Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
 </li>
 <li>
 Remains adaptable to changes within the F&amp;B function as required by the hotel or industry trends.
 </li>
 <li>
 Carries out any other reasonable duties as assigned by management.
 </li>
 </ul>
</div>

Waiter/ Waitress

Peninsula Hospitality Group

<ul><li>Guest Service: Greet guests, take accurate orders, answer menu questions, make recommendations, and address concerns professionally.</li><li>Order &amp; Service: Relay orders to the kitchen, serve meals/drinks promptly, and ensure correct presentation.</li><li>Payment Processing: Handle cash and credit card transactions accurately using POS systems.</li><li>Environment Maintenance: Set up, clear, and clean dining areas, tables, and workstations.</li><li>Team Collaboration: Coordinate with kitchen and other staff for seamless service.</li><li>Health &amp; Safety: Follow all hygiene, safety, and sanitation guidelines.</li><li>Upselling: Promote specials and menu items to enhance guest experience.</li></ul>Job Type: Full-time

F&B Associate

Mashreq Bank

Job Summary Jumeirah Group, a global luxury hospitality leader renowned for its exceptional service and world-class hotels, is seeking dedicated, enthusiastic, and service-oriented professionals to join our growing team in Dubai. This position offers the opportunity to work in one of the most iconic destinations in the world, delivering unmatched guest experiences while developing a fulfilling career in the luxury hospitality industry. The ideal candidate will uphold the Jumeirah brands high standards, demonstrating passion, professionalism, and attention to detail in every task. Key Responsibilities <ul><li>Greet and assist guests with warmth, efficiency, and professionalism, ensuring their comfort and satisfaction at all times.</li><li>Deliver outstanding service across all hotel departments, including front office, food & beverage, housekeeping, and guest relations.</li><li>Maintain cleanliness, organization, and hygiene standards as per Jumeirahs brand requirements.</li><li>Handle guest requests and complaints promptly and courteously to ensure a seamless experience.</li><li>Collaborate with team members and supervisors to uphold a positive and service-focused work environment.</li><li>Follow all company policies, safety procedures, and grooming standards.</li><li>Contribute to continuous improvement initiatives to enhance operational efficiency and guest satisfaction.</li></ul> Required Skills and Qualifications <ul><li>Excellent communication and interpersonal skills with a strong guest-first mindset.</li><li>A passion for hospitality and luxury service.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficiency in English (additional languages are an advantage).</li><li>Strong teamwork, adaptability, and attention to detail.</li><li>Basic computer literacy and knowledge of hotel management systems preferred.</li></ul> Experience <ul><li>Previous experience in the hospitality sector, especially in a 4 or 5-star hotel, is preferred but not mandatory.</li><li>Fresh graduates and enthusiastic individuals with a desire to learn and grow in the hospitality industry are also encouraged to apply.</li></ul> Working Hours <ul><li>Full-time role with flexible shifts, including weekends and public holidays.</li><li>Typical shift duration: 8-9 hours per day (rotational schedule based on department needs).</li></ul> Knowledge, Skills, and Abilities <ul><li>Knowledge of luxury hospitality standards and guest service protocols.</li><li>Ability to work effectively in a multicultural environment.</li><li>Strong organizational and time management abilities.</li><li>Commitment to delivering excellence in every guest interaction.</li><li>Positive attitude, high energy, and professional appearance.</li></ul> Benefits <ul><li>Competitive tax-free salary and service charge.</li><li>Complimentary meals during duty hours.</li><li>Accommodation or housing allowance (as per position).</li><li>Transportation provided to and from work.</li><li>Comprehensive medical insurance.</li><li>Annual flight allowance and paid vacation leave.</li><li>Discounted stays and dining across Jumeirah properties worldwide.</li><li>Continuous learning and development opportunities.</li></ul> Why Join Jumeirah Group At Jumeirah, we do not just offer jobs - we build careers. As part of a world-renowned luxury hospitality brand, you will be surrounded by passionate professionals who inspire excellence daily. We believe in recognizing and nurturing talent, providing global career growth opportunities, and encouraging our team to deliver the extraordinary. Joining Jumeirah means becoming part of a legacy defined by innovation, elegance, and exceptional guest care. How to Apply Interested candidates are invited to apply online through the official Jumeirah Group Careers Portal.<ul><li>Visit </li><li>Browse the latest job openings in Dubai.</li><li>Create your candidate profile and submit your updated resume with a recent photo.</li><li>Shortlisted applicants will be contacted for interviews and further assessment.</li><li>Join Jumeirah Group - where service meets excellence, and your career meets opportunity.</li></ul>

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