guest service associate

Rota international

Company: Rota International Location: Doha, QatarJob Description: Rota International is looking for a Female Guest Service Associate to join our team. The ideal candidate will be passionate about hospitality and capable of delivering an excellent guest experience in a dynamic environment.Requirements:<ul><li>Education: Minimum High School Graduate</li><li>Nationality: Arabic</li><li>Gender: Female</li><li>Age: 30 and below</li><li>Must be fluent in English</li><li>Guest service excellence is a must</li><li>Cashiering experience is an advantage</li><li>Pleasing personality and well-presented</li><li>Able to start immediately</li></ul>Key Responsibilities:<ul><li>Provide outstanding guest service at all times</li><li>Handle customer inquiries professionally and efficiently</li><li>Support daily operations with a positive attitude</li><li>Maintain a professional appearance and welcoming demeanor</li></ul>How to Apply: If you meet the above criteria and are ready to join a vibrant team, please submit your CV via Indeed.Only shortlisted candidates will be contacted.Job Types: Temporary, Contract Contract length: 6 months

Female Guest Service Associate (Arabic Speaker)

IBIS

<div>
 
 Job Description
 
 
 
 As a key member of our Food and Beverage department, you will play a crucial role in creating exceptional dining experiences for our guests.
 
 
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 Greet and seat guests in a friendly and professional manner
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 Take food and beverage orders accurately and efficiently
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 Serve meals and drinks while adhering to high standards of presentation
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 Anticipate guest needs and respond promptly to requests
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 Maintain cleanliness and organization of the dining area
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 Collaborate with kitchen staff to ensure timely and accurate order delivery
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 Handle cash and credit card transactions with precision
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 Assist in setting up and breaking down dining areas for various events
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 Provide information about menu items, specials, and promotional offers
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 Ensure compliance with food safety and hygiene regulations
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 Contribute to a positive team environment by supporting colleagues
 
 
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 Qualifications
 
 
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 High school diploma or equivalent
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 Previous experience in food and beverage service preferred
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 Strong service-oriented personality with a passion for hospitality
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 Excellent interpersonal and communication skills
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 Ability to work effectively in a fast-paced, team-oriented environment
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 Demonstrated problem-solving abilities and attention to detail
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 Basic computer skills for operating point-of-sale systems
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</div>

Guest Service Associate - Food & Beverage

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
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 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
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 Verify that menus are well maintained.
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 Ensures that minimum brand standards have been implemented.
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 Ensures that all the Food and Beverage Essentials are implemented.
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 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
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 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
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 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
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 Maintains par stocks of all equipment and guest supplies as required.
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 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
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 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
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 Clears and resets counters or tables at conclusion of each course.
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 Fully conversant with all aspects of the Micros System.
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 Computes bill and accepts payment.
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 Performs the function of cashier as required.
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 Verifies cash received ensuring only genuine money been collected.
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 Verifies all credit cards presented by guest before to validity of the card.
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 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
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 Ensures the delivery of brand promise and always provides exceptional guest service.
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 Provides excellent service to associate in other departments as appropriate.
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 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
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 Maintains positive guest and associate interactions with good working relationships.
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 Establishes a rapport with guests maintaining good customer relationships.
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 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
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 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
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 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
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 Standard Responsibilities
 
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 Comply and adhere to the Rosewood company policies.
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 Take on other tasks in addition to the ones stated, in a reasonable framework.
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 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
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 Model the company&rsquo;s culture, vision, mission, and core values at all times.
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 Ensure highest standards of personal presentation and grooming.
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 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
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 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
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 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
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 Proactively make recommendations to guests for food and upsell beverage items.
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 Establish a professional rapport with guests maintaining good customer relationships.
 
 
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 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
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 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
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 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
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 Report any defects in the building, plant or equipment according to hotel procedure.
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 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
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 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
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 Be fully conversant with:
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 <ul>
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 Regulations
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 Risk Assessments for your department
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 Hotel Fire &amp; Bomb Procedures
 
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 Other
 
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 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
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 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
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</div>

Executive Lounge Associate

Dubai Holding Entertainment

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Here's your chance to step into the role of
 
 Guest Relations Associate
 
 at
 
 Green Planet
 
 under
 
 Dubai Holding Entertainment
 
 . In this position, you'll take on key responsibilities that include:
 
 
 
 
 
 The Guest Relation Associate is responsible for providing courteous and professional guest service. The Guest Relation Associate is also responsible for assisting in all areas of operations to deliver an outstanding guest experience
 
 
 
 
 
 
 Key Responsibilities
 
 
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 To display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.
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 To represent &amp; promote TGP &amp; DHE positively to maintain a professional brand image.
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 To ensure the enforcement of TGP rules and efficiently provide crowd control throughout the areas as necessary to ensure the guest`s safety and an enjoyable experience.
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 Attends to all guests&rsquo; reasonable requests and enquiries.
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 Ensures the security of cash, ticket stubs and equipment in TGP
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 Performs duties in all front-of-house positions
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 Participates in conducting all guest programs, including Camping in the Rainforest, Birthday Parties and events, Summer camp, and exclusive tours as needed.
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 Operate the automated ticketing system and POS.
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 Assists in the acknowledgement of delivery and dispatch of materials to and from the TGP in the absence of the Duty Manager
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 Provides support with advertising and promotional events as required.
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 Handles day-to-day accounting and end-of-shift financial matters.
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 Adheres to all policies and procedures.
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 Adheres to the highest standards of Animal Welfare and Safe Handling of Animals for programs.
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 Assist in all emergency and health, and safety policies and procedures.
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 Assist as required in ensuring all presentations and standards are achieved.
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 Completes assigned tasks within given deadlines.
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 Performs any other duties as required by the Management.
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 Performs all related guest service functions to provide excellent support and service.
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 Follow, implement and train on HACCP procedures.
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 Performs other duties as assigned.
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 Implement Work Culture: Clean, Tidy &amp; Presentable
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 Participates in animal handling training and conducts all animal handling in a professional manner in accordance to SOPs.
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 Ensures to stay up to date on all new Animal Handbook information to be able to discuss with guests and cover all front-of-house biome guest-facing positions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 High School Certificate.
 
 
 
 
 
 
 Experience:
 
 1+ years of experience in a Customer Service role, preferably in the entertainment and hospitality industry
 
 
 
 
 
 
 Skills
 
 :
 
 <ul>
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 Relevant product knowledge
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 <li>
 Not afraid of handling animals, including snakes
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 Knowledge of Vistais is desirable but not essential
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 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
 
 
 We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 
</div>

Guest Relations Associate - Green Planet - Dubai Holding Entertainment

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 At Anantara we always behave in the following way&hellip;
 
 
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 We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
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 We use our initiative and always find the best way to solve a problem for a guest or a colleague.
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 We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
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 We always think of new ways to surprise and delight our guests.
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 We treat guests and colleagues with dignity and respect. Everyone is important.
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 We hold ourselves to the highest standards of honesty and integrity.
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 We are proud to represent our hotel and our country to guests from all over the world.
 
 
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 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
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 To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
 </li>
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 Check out with your Supervisor before leaving your station or the floor for any reason
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 To have a full knowledge of the services and facilities provided by the hotel in order 0swer any questions the guests may have.
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 Follow all safety policies to ensure a safe work area
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 Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
 </li>
 <li>
 Maintain your station in accordance with standards at all times
 </li>
 <li>
 Develop a complete knowledge of menus
 </li>
 <li>
 Learn and correctly use the Point of Sale equipment and follow procedures
 </li>
 <li>
 To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
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 Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
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 Check corridors for trays when returning from taking orders (Room Service)
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 Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt &amp; pepper, etc.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good personality with excellent communication and strong service-minded
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 Good command in Spoken and written in English
 </li>
 </ul>
</div>

Waiter

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
You will support the overall Food &amp; Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to 
Qualifications<ul><li> 
Previous experience in Food &amp; Beverage/Restaurant operation</li><li>Eye for detail to achieve operational excellence</li><li>Excellent guest service skills</li><li>Excellent English skills</li></ul></div>

Hostess

Gined

We are looking for dedicated, hardworking, and enthusiastic Hotel Management freshers to join our team. You will be trained across various hotel departments and will support daily operations to ensure excellent guest experience.Key Responsibilities<ul><li>Assist in front office operations: guest check-ins, check-outs, and enquiries</li><li>Support F&amp;B service, table setup, order taking, and guest assistance</li><li>Maintain cleanliness, hygiene, and service standards across departments</li><li>Coordinate with housekeeping and other teams for smooth operations</li><li>Handle basic guest requests with politeness and professionalism</li><li>Learn and follow all hotel SOPs, safety rules, and service protocols</li><li>Work flexible shifts, weekends, and peak hours as required</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;15,000.00 - &#8377;20,000.00 per monthWork Location: In person

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