guest service associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>JOB DESCRIPTION</b></p></div><ul><li>Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
</li><li>Takes note of information, updates, and instruction by the Butler Supervisor.
</li><li>Aware of Butler schedule, assigned floor and Mobile numbers.
</li><li>Take note of information on memo board and training board
</li><li>Goes through the B. C. C. logbook and take note of information concerning guests
</li><li>Record the weather forecast
</li><li>Check guest arrival details and coordinate with Butlers and share Sag report
</li><li>Takes in depth hand over from the B. C. C. Coordinator
</li><li>Maintain his/her working area clean and tidy and supplies well stocked
</li><li>Coordinate with the maintenance to fix faulty equipment
</li><li>Answering all incoming calls as per set standard
</li><li>Attending all the guest calls and coordinate with Butlers as well as concerning departments
</li><li>Follow up on all guest request and ensure it&rsquo;s done
</li><li>Coordinate all the guest requests through the Butler and follow up and make sure is done
</li><li>Maintain all telephone extension and direct telephone for each room
</li><li>Aware of all prayer times daily
</li><li>Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
</li><li>Maintain all the guests wake up calls and inform the guest the weather forecast.
</li><li>Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
</li><li>Informs the housekeeping of all rooms that require service.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div>

Guest Service Associate

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National

Hilton

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent / Associate

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
<br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Rosewood Doha

<div>
 <strong>
  Job Summary&nbsp;
  <br/>
 </strong>
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 <br/>
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities
 </strong>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
 </ul>
 <ul>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Executive Lounge Associate

Inspire Management Training Center

<ul><li>We are hiring an experienced <b>Waitress</b> to join a prestigious 5-star luxury hotel in Qatar. The ideal candidate will be responsible for delivering exceptional guest experiences through attentive service, professional conduct, and a deep understanding of luxury hospitality standards. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, high-end dining environment.</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Welcome and serve guests with professionalism, warmth, and genuine hospitality</li><li>Present menus, explain daily specials, and offer knowledgeable recommendations</li><li>Accurately take food and beverage orders and communicate effectively with kitchen and service teams</li><li>Ensure timely and precise delivery of orders while monitoring guest satisfaction</li><li>Maintain cleanliness and organization of the dining area in line with hygiene and brand standards</li><li>Process payments and handle POS transactions accurately</li><li>Support smooth operations during peak hours, VIP service, and special events</li><li>Uphold hotel policies, service procedures, and luxury brand standards at all times</li></ul><p><b>Qualifications, Experience &amp; Skills</b></p><ul><li>High school diploma or equivalent; formal hospitality training is an advantage</li><li><b>2&ndash;3 years of experience</b> as a Waitress in a <b>luxury hotel or fine dining environment</b></li><li>Proficient in <b>English and Arabic</b> (spoken); additional languages are a plus</li><li>Excellent communication and interpersonal skills</li><li>Ability to multitask, stay composed under pressure, and work effectively within a team</li><li>Well-groomed, courteous, and highly service-oriented</li><li>Knowledge of food and beverage service standards within the luxury hospitality sector</li></ul><p><b>Benefits:</b></p><ul><li>Competitive Salary</li><li>Food, Accomedation and Transportation will be provided</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,200.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Waitress (Luxury Hotels): 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Waitress

Dusit Hotels and Resorts in Davao

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 PRIMARY RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for seating and greeting the guests, escorting them to their table, pulling chairs for the ladies, and presenting menus according to Dusit Standards.
  </li>
  <li>
   Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times.
  </li>
  <li>
   Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand).
  </li>
  <li>
   Effectively operates the table management system
  </li>
  <li>
   Liaises with guests to check up on service delivery and guest&rsquo;s satisfaction for service and product improvement
  </li>
  <li>
   Bids farewell to all guests. Checks to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. He/she should check with every guest and if there was any kind of problem, quickly get a manager to rectify the situation.
  </li>
  <li>
   Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.
  </li>
  <li>
   Monitors grooming standards for all service personnel in the outlet.
  </li>
  <li>
   Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation, and lighting effects.
  </li>
  <li>
   Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations, as well as other operating amenities are well-stock and prepared.
  </li>
  <li>
   Attends daily briefing and de-briefing as required by supervisors.
  </li>
  <li>
   Participates in all training organized by hotel management to improve the service, skills and knowledge.
  </li>
  <li>
   Performs other duties as assigned by supervisors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Report Lines &amp; Communications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to Assistant Outlet Manager/ Outlet Supervisor.
  </li>
  <li>
   Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Others
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuous learning through own IDP.
  </li>
  <li>
   Any other duties as may be assigned by the superior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company&rsquo;s Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
   <br/>
   <br/>
  </li>
 </ul>
 CONFIDENTIALITY
 <br/>
 <br/>
 <ul>
  <li>
   Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum education of Vocational diploma in any discipline.
  </li>
  <li>
   Minimum of 1 year in hospitality business. Fresh graduate is welcome.
  </li>
  <li>
   Knowledgeable in various kinds of food and beverage.
  </li>
  <li>
   Have excellent English communication skills both in written and spoken.
  </li>
  <li>
   Computer literate.
  </li>
  <li>
   Pleasant personality with good communication and interpersonal skills
  </li>
 </ul>
</div>


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