guest service associate

PJS Global DMCC

<p><b>Job Title:</b> Guest Service Associate<br/><b>Location:</b> Dubai</p><p><b>Job Summary:</b></p><p>The personal is responsible for maintaining the cleanliness and hygiene of the office premises and ensuring a comfortable and welcoming environment for employees and visitors. The role also includes preparing and serving tea, coffee, and refreshments, assisting with office errands, and supporting the admin team with basic tasks.</p><p><b>Key Responsibilities:Housekeeping &amp; Cleanliness:</b></p><ul><li>Ensure that all offices, meeting rooms, pantry, and common areas are clean and well-maintained at all times.</li><li>Perform daily cleaning tasks such as sweeping, mopping, dusting, vacuuming, and sanitizing surfaces.</li><li>Empty trash bins regularly and dispose of waste properly.</li><li>Refill supplies like paper towels, soap, tissue, and drinking water as needed.</li><li>Maintain cleanliness and organization of pantry and kitchen areas.</li></ul><p><b>Tea &amp; Refreshment Service:</b></p><ul><li>Prepare and serve tea, coffee, water, and other refreshments to staff and guests promptly.</li><li>Ensure clean cups, glasses, and utensils are available at all times.</li><li>Maintain stock of pantry items and inform admin if supplies are low.</li></ul><p><b>Office Support:</b></p><ul><li>Assist in setting up meeting rooms before and after meetings.</li><li>Support administrative tasks such as filing, photocopying, and delivering documents as instructed.</li><li>Handle indoor and outdoor office errands such as collecting parcels, documents, or groceries when required.</li><li>Ensure proper handling of office equipment and report any maintenance needs to admin.</li></ul><p><b>General Duties:</b></p><ul><li>Maintain a polite and professional attitude toward staff and visitors.</li><li>Follow all hygiene, safety, and security guidelines.</li><li>Perform any other duties as assigned by the supervisor or management.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Minimum High School education or equivalent.</li><li>Prior experience as guest service in hotel Industry or Hospitality</li><li>Basic understanding of cleaning and hygiene standards.</li><li>Good communication and interpersonal skills.</li><li>Honest, reliable, and punctual.</li><li>Neat personal appearance and positive attitude.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

Guest Service Associate

Rixos

<div><b>Company Description</b><p><b><br>
Rixos Premium Qetaifan Island North</b></p><p>
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres.</p><b><br>
Job Description</b><p><b><br>
Guest Service Associate (Seasonal)</b></p><p>
This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.</p><ul><li>
Greet all guests with a friendly and professional attitude.</li><li>
Assist with ticketing, wristband distribution, and season pass processing.</li><li>
Provide information about attractions, park policies, events, and amenities.</li><li>
Handle guest inquiries, complaints, and feedback efficiently and professionally.</li><li>
Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.</li><li>
Monitor entrance/exit areas to ensure safety and flow of guest traffic.</li><li>
Support other departments as needed.</li><li>
Maintain cleanliness and organization in guest service areas.</li><li>
Enforce park rules and safety procedures courteously.</li><li>
Assist in emergency procedures when necessary.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Previous customer service or hospitality experience preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, outdoor environment.</li><li>
Willingness to work flexible hours, including weekends and holidays.</li><li>
Basic math and computer skills (for POS systems).</li><li>
Positive attitude, reliability, and teamwork mindset.</li></ul></div>

Guest Service Associate (Seasonal)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>JOB DESCRIPTION</b></p></div><ul><li>Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
</li><li>Takes note of information, updates, and instruction by the Butler Supervisor.
</li><li>Aware of Butler schedule, assigned floor and Mobile numbers.
</li><li>Take note of information on memo board and training board
</li><li>Goes through the B. C. C. logbook and take note of information concerning guests
</li><li>Record the weather forecast
</li><li>Check guest arrival details and coordinate with Butlers and share Sag report
</li><li>Takes in depth hand over from the B. C. C. Coordinator
</li><li>Maintain his/her working area clean and tidy and supplies well stocked
</li><li>Coordinate with the maintenance to fix faulty equipment
</li><li>Answering all incoming calls as per set standard
</li><li>Attending all the guest calls and coordinate with Butlers as well as concerning departments
</li><li>Follow up on all guest request and ensure it&rsquo;s done
</li><li>Coordinate all the guest requests through the Butler and follow up and make sure is done
</li><li>Maintain all telephone extension and direct telephone for each room
</li><li>Aware of all prayer times daily
</li><li>Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
</li><li>Maintain all the guests wake up calls and inform the guest the weather forecast.
</li><li>Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
</li><li>Informs the housekeeping of all rooms that require service.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div>

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><div><br>
Job Description</div><p><br>
Guest Service Associate F&amp;B Service<br>
Passionate about guest interaction, food and beverage? As a Guest Service Associate F&amp;B Service, you will lead your team to create unforgettable Food &amp; Beverage experiences for our guests.</p><p>
What is in it for you:</p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>
What you will be doing:</p><ul><li>
Assist in leading, mentoring and training the Food &amp; Beverage Operations team</li><li>
Supervise and delegate duties; Ensure brand standards are maintained</li><li>
Liaise with kitchen to ensure the highest standard of food quality and visual appeal</li><li>
Your experience and skills include:</li><li>
Service focused personality is essential and a passion for everything food and beverage</li><li>
Previous experience in a similar leadership role is an asset</li><li>
Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul><div><br>
Qualifications</div><p><br>
Your experience and skills include:</p><ul><li>
Service focused personality is essential and a passion for everything food and beverage</li><li>
Previous experience in a similar leadership role is an asset</li><li>
Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul></div>

Guest Service Associate - F&B Service

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25175151<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India, 500032<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Service Associate - Front Office

Rosewood Doha

<div>
 <p>
  <span>
   <strong>
    Job Summary&nbsp;
   </strong>
  </span>
 </p>
 <p>
  <span>
   Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
  </span>
 </p>
 <p>
 </p>
 <span>
  <br/>
 </span>
 <p>
  <span>
   <strong>
    Essential Duties and Responsibilities
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
   </span>
  </li>
  <li>
   <span>
    Ensure that standards are maintained at a superior level on a daily basis.
   </span>
  </li>
  <li>
   <span>
    Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
   </span>
  </li>
  <li>
   <span>
    Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
   </span>
  </li>
  <li>
   <span>
    Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
   </span>
  </li>
  <li>
   <span>
    Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
   </span>
  </li>
  <li>
   <span>
    Transport guest luggage from the point of arrival at the hotel to their assigned room.
   </span>
  </li>
  <li>
   <span>
    Transport guest luggage from current room to reassigned room for room changes.
   </span>
  </li>
  <li>
   <span>
    Transport guest luggage from their room to the point of departure from the hotel.
   </span>
  </li>
  <li>
   <span>
    Assist in locating guest's lost luggage.
   </span>
  </li>
  <li>
   <span>
    Correctly tag, store and retrieve luggage from luggage storage room.
   </span>
  </li>
  <li>
   <span>
    Identify fire exit closest to guest's room and explain safety features of assigned room.
   </span>
  </li>
  <li>
   <span>
    Place guest luggage inside the room.
   </span>
  </li>
  <li>
   <span>
    Identify and explain guest room features to include use of:
   </span>
  </li>
 </ul>
 <ol>
  <li>
   <span>
    Air conditioning
   </span>
  </li>
  <li>
   <span>
    Telephone
   </span>
  </li>
  <li>
   <span>
    3.Nespresso machine
   </span>
  </li>
  <li>
   <span>
    Guest services directory
   </span>
  </li>
  <li>
   <span>
    Mini-bar
   </span>
  </li>
  <li>
   <span>
    In room safe
   </span>
  </li>
 </ol>
 <ul>
  <li>
   <span>
    Explain pressing and laundry service.
   </span>
  </li>
  <li>
   <span>
    Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
   </span>
  </li>
  <li>
   <span>
    Relay accurate directions to guests on inquiries about transportation within the local area.
   </span>
  </li>
  <li>
   <span>
    Maintain accurate log record of guest calls for Luggage Porter Person assistance.
   </span>
  </li>
  <li>
   <span>
    Attend all Guest service-related tickets through Knowcross.
   </span>
  </li>
  <li>
   <span>
    Remain in assigned postposition, maintaining correct stance.
   </span>
  </li>
  <li>
   <span>
    Deliver items to guest rooms promptly to include:
   </span>
  </li>
 </ul>
 <ol>
  <li>
   <span>
    Messages
   </span>
  </li>
  <li>
   <span>
    Mail, faxes
   </span>
  </li>
  <li>
   <span>
    Packages
   </span>
  </li>
  <li>
   <span>
    Flowers
   </span>
  </li>
  <li>
   <span>
    Gift items
   </span>
  </li>
 </ol>
 <ul>
  <li>
   <span>
    Deliver newspapers to specified guestrooms when requested.
   </span>
  </li>
  <li>
   <span>
    Monitor and maintain appearance of lobby areas and luggage storage room.
   </span>
  </li>
  <li>
   <span>
    Polish brass luggage carts and maintain cleanliness of carts at all times.
   </span>
  </li>
  <li>
   <span>
    Attending all departmental meetings.
   </span>
  </li>
  <li>
   <span>
    Attending training sessions both internal and external.
   </span>
  </li>
  <li>
   <span>
    Ensure all luggage is scanned through a security scanning machine.
   </span>
  </li>
  <li>
   <span>
    Report any issue to Bell Captain or manager on Duty.
   </span>
  </li>
  <li>
   <span>
    Ensure wheelchairs are in good condition and accessible.
   </span>
  </li>
  <li>
   <span>
    Follow Forbes and LQA standards.
   </span>
  </li>
 </ul>
 <p>
 </p>
 <span>
  <br/>
 </span>
 <p>
  <span>
   <strong>
    Standard Responsibilities
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    Comply and adhere to the Rosewood company policies.
   </span>
  </li>
  <li>
   <span>
    Take on other tasks in addition to the ones stated, in a reasonable framework.
   </span>
  </li>
  <li>
   <span>
    Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
   </span>
  </li>
  <li>
   <span>
    Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Confidentiality
  </strong>
 </p>
 <p>
  <span>
   Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Health &amp; Safety
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
   </span>
  </li>
  <li>
   <span>
    The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
   </span>
  </li>
  <li>
   <span>
    Report any defects in the building, plant or equipment according to hotel procedure.
   </span>
  </li>
  <li>
   <span>
    Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
   </span>
  </li>
  <li>
   <span>
    Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
   </span>
  </li>
  <li>
   <span>
    Be fully conversant with:
   </span>
  </li>
 </ul>
 <ol>
  <li>
   <span>
    Regulations
   </span>
  </li>
  <li>
   <span>
    Risk Assessments for your department
   </span>
  </li>
  <li>
   <span>
    Hotel Fire &amp; Bomb Procedures
   </span>
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other
  </strong>
 </p>
 <ul>
  <li>
   <span>
    The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
   </span>
  </li>
  <li>
   <span>
    As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
   </span>
  </li>
 </ul>
</div>


Bell Associate

Chedi Hospitality

<div>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or degree in Hospitality or Tourism Management is preferred.
  </li>
  <li>
   Minimum 2 years of experience in Food &amp; Beverage operations, preferably within a luxury hospitality environment.
  </li>
  <li>
   Strong customer service, communication, and interpersonal skills.
  </li>
  <li>
   Excellent personal grooming and presentation standards.
  </li>
  <li>
   Familiarity with MICROS or similar POS systems.
  </li>
  <li>
   Proficiency in English; additional languages are an advantage.
  </li>
  <li>
   Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  D. Key Areas of Responsibility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service
  </li>
  <li>
   Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
  </li>
  <li>
   Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
  </li>
  <li>
   Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
  </li>
  <li>
   Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
  </li>
  <li>
   Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
  </li>
  <li>
   Operational
  </li>
  <li>
   Ensures that all brand and service standards are consistently met.
  </li>
  <li>
   Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
  </li>
  <li>
   Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
  </li>
  <li>
   Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
  </li>
  <li>
   Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
  </li>
  <li>
   Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
  </li>
  <li>
   Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
  </li>
  <li>
   Maintains par stock levels for all equipment and guest supplies.
  </li>
  <li>
   Personnel
  </li>
  <li>
   Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
  </li>
  <li>
   Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
  </li>
  <li>
   Other Duties
  </li>
  <li>
   Maintains high standards of personal presentation and hygiene in line with hotel policies.
  </li>
  <li>
   Demonstrates responsible behavior and always represents the hotel positively.
  </li>
  <li>
   Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
  </li>
  <li>
   Remains adaptable to changes within the F&amp;B function as required by the hotel or industry trends.
  </li>
  <li>
   Carries out any other reasonable duties as assigned by management.
  </li>
 </ul>
</div>


Waiter/ Waitress

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Waiter/ Waitress