guest service associate

Marriott International

<div>Additional Information 
Job Number25150756 
Job CategoryRooms &amp; Guest Services Operations 
LocationKochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Service Associate - Front Office

European Wax Center

<div><div>Position Summary:</div>
<div>
The role of a Remote Reservation Center Guest Service Associate (GSA) is to represent European Wax Center in a professional and consistent manner. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. A GSA helps to shape the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.</div><div> 
 
Duties and Responsibilities:</div>
<ul>
<li>Ability to be friendly and engaging on the phone with guests.</li>
<li>Ability to focus on phone calls in a fast-paced environment</li>
<li>Ability to handle escalated calls with confidence and professionalism.</li>
<li>Must be able to work well with a team.</li>
<li>Must be a team player and pick up shifts, if needed</li>
<li>Responsible for educating guests on current in-center promotions.</li>
<li>Responsible for checking and knowing your schedule on a weekly basis.</li>
<li>Responsible for arriving to work on time wearing the appropriate dress attire and name tag.</li>
<li>Responsible for following all corporate policies and procedures.</li>
<li>Participation in community events and street team marketing when requested.</li>
<li>Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).</li>
<li>Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses.</li>
<li>Responsible for maintaining and exceeding center and individual goals.</li>
<li>Responsible for center cleanliness</li>
<li>Other duties as assigned</li>
</ul>
<div>Knowledge and Skill Requirements:</div>

High school diploma or GED required; or one &ndash; two years related experience or training. Equivalent combination of education and experience will also be considered.</div>

Remote Reservation Associate - Washington

This is a Sales Job. Selling is an essential function of this job. Previous experience with spa package sales, fitness membership sales, mobile phone sales, and cosmetic sales is highly preferred.*IMMEDIATELY HIRING FOR LOCATIONS IN SAMMAMISH and REDMOND*As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests.Perks &amp; Benefits:<ul><li>This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets!</li><li>50% off waxing and 40% discount on EWC retail products</li><li>Hourly wage plus commission, resulting in typical total compensation of $24-$32/hour</li><li>401(k) with match</li><li>Supplemented health insurance offered to associates who meet the hours criteria</li><li>Paid sick time and family leave</li><li>Flexible days and hours because work/life balance is important</li><li>On-site Paid training</li><li>Personal and professional development</li><li>Great Referral Program</li><li>Career Growth opportunities</li><li>A fun, well-managed, successful work environment</li></ul>Responsibilities:<ul><li>SALES-Educating guests on EWC's programs, offers, and promotions. Understand and explain the benefits of our savings program, products, and promotions.</li><li>Answer phone calls professionally and respond to guest inquiries.</li><li>Making confirm calls, managing &amp; checking the reservation book for errors, keeping yourself busy and productive during your shift</li><li>Managing the flow of guests in and out of the location</li><li>Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards.</li><li>Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience.</li><li>Upholding policies and procedures</li></ul>Qualifications:<ul><li>Sales and customer service oriented - social and impressionable personality</li><li>Sales experience is strongly preferred but not required. However it is a sales position, and you will be expected to meet benchmarks.</li><li>Required to have weekend availability</li><li>Required to have flexible availability, AM and PM shifts</li><li>A positive, friendly, upbeat and personable demeanor.</li><li>A professional appearance at all times.</li><li>Ability to work in a fun, fast-paced environment.</li><li>Ability to multitask and have attention to detail (absolute must!!)</li><li>Can work 20 - 32 hours per week, including one weekend day per week.</li><li>Is excited to prioritize and understand customer service and satisfaction.</li><li>Responds well to coaching and performance goals.</li><li>Is able to multitask and pivot</li></ul>You belong with a brand that is THE LEADER IN WAXING and that strives to create a culture that empowers every associate to be their best self, so every person who walks through our doors leaves feeling confident in themselves and us. Take the next step in your career today!Job Type: Part-timePay: $17.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Sammamish, WA 98074 (Required)</li></ul>Work Location: In person

Beauty Sales Associate / Front Desk Associate

This is a Sales Job. Selling is an essential function of this job. Previous experience with spa package sales, fitness membership sales, mobile phone sales, and cosmetic sales is highly preferred.*IMMEDIATELY HIRING FOR LOCATIONS IN REDMOND and SAMMAMISH*As a Guest Service Associate, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests.Perks &amp; Benefits:<ul><li>This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets!</li><li>50% off waxing and 40% discount on EWC retail products</li><li>Hourly wage plus commission, resulting in typical total compensation of $24-$32/hour</li><li>401(k) with match</li><li>Supplemented health insurance offered to associates who meet the hours criteria</li><li>Paid sick time and family leave</li><li>Flexible days and hours because work/life balance is important</li><li>On-site Paid training</li><li>Personal and professional development</li><li>Great Referral Program</li><li>Career Growth opportunities</li><li>A fun, well-managed, successful work environment</li></ul>Responsibilities:<ul><li>SALES-Educating guests on EWC's programs, offers, and promotions. Understand and explain the benefits of our savings program, products, and promotions.</li><li>Answer phone calls professionally and respond to guest inquiries.</li><li>Making confirm calls, managing &amp; checking the reservation book for errors, keeping yourself busy and productive during your shift</li><li>Managing the flow of guests in and out of the location</li><li>Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards.</li><li>Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience.</li><li>Upholding policies and procedures</li></ul>Qualifications:<ul><li>Sales and customer service oriented - social and impressionable personality</li><li>Sales experience is strongly preferred but not required. However it is a sales position, and you will be expected to meet benchmarks.</li><li>Required to have weekend availability</li><li>Required to have flexible availability, AM and PM shifts</li><li>A positive, friendly, upbeat and personable demeanor.</li><li>A professional appearance at all times.</li><li>Ability to work in a fun, fast-paced environment.</li><li>Ability to multitask and have attention to detail (absolute must!!)</li><li>Can work 20 - 32 hours per week, including one weekend day per week.</li><li>Is excited to prioritize and understand customer service and satisfaction.</li><li>Responds well to coaching and performance goals.</li><li>Is able to multitask and pivot</li></ul>You belong with a brand that is THE LEADER IN WAXING and that strives to create a culture that empowers every associate to be their best self, so every person who walks through our doors leaves feeling confident in themselves and us. Take the next step in your career today!Job Types: Full-time, Part-timePay: $17.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Redmond, WA 98052 (Required)</li></ul>Work Location: In person

IBIS

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.
 
 
 <ul>
 <li>
 Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
 </li>
 <li>
 Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
 </li>
 <li>
 Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
 </li>
 <li>
 Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
 </li>
 <li>
 Prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
 </li>
 <li>
 Follow lost and found procedures strictly and report any discrepancies immediately
 </li>
 <li>
 Maintain and properly use all housekeeping equipment, supplies, and materials
 </li>
 <li>
 Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
 </li>
 <li>
 Participate in ongoing training programs to enhance skills and stay updated on industry best practices
 </li>
 <li>
 Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Diploma or Degree in Hotel Management, or equivalent qualifications
 </li>
 <li>
 Strong attention to detail and ability to maintain high cleanliness standards
 </li>
 <li>
 Excellent customer service skills with a guest-centric approach
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Knowledge of cleaning procedures, products, and safety protocols
 </li>
 <li>
 Physical stamina to stand, walk, and perform cleaning tasks for extended periods
 </li>
 <li>
 Flexibility to work different shifts, including weekends and holidays
 </li>
 <li>
 Strong communication skills in English and local languages
 </li>
 <li>
 Willingness to learn and adapt to new procedures and technologies
 </li>
 <li>
 Knowledge of local customs and etiquette relevant to Jaipur, India
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Service oriented with an eye for details
 </li>
 <li>
 Ability to work effectively and contribute in a team
 </li>
 <li>
 Self-motivated and energetic
 </li>
 <li>
 Must be well-presented and professionally groomed at all times
 </li>
 </ul>
</div>

GSA - Housekeeping

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 Main Duties and responsibilities:
 
 
 Customer Service
 
 
 <ul>
 <li>
 Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
 </li>
 <li>
 Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
 </li>
 <li>
 Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Maximize productivity through effective time management and multi-tasking.
 </li>
 <li>
 Assist in managing resources efficiently to meet the financial goals of the park.
 </li>
 <li>
 Embrace new technology and methods to enhance guest experiences and improve productivity.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Perform in character roles, bringing the park's stories and themes to life through engaging performances.
 </li>
 <li>
 Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
 </li>
 <li>
 Be flexible and adapt to different roles and tasks within the entertainment department.
 </li>
 <li>
 Maintain costumes and props, ensuring they are clean, organized, and in good condition.
 </li>
 <li>
 Assist in the setup and breakdown of entertainment areas and events.
 </li>
 <li>
 Ensure all performances and interactions are safe and adhere to park guidelines.
 
 
 </li>
 </ul>
 Personnel
 
 
 <ul>
 <li>
 Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
 </li>
 <li>
 Participate in training and development programs to enhance performance skills.
 </li>
 <li>
 Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image. &emsp;
 
 
 </li>
 </ul>
 Other Duties
 
 
 <ul>
 <li>
 Follow all park policies on fire, hygiene, health, and safety.
 </li>
 <li>
 Report for duty punctually, wearing the correct costume and nametag at all times.
 </li>
 <li>
 Maintain a high standard of personal appearance and hygiene.
 </li>
 <li>
 Attend and contribute to staff meetings and training sessions.
 </li>
 <li>
 Support the implementation of the park's values and culture.
 </li>
 <li>
 Undertake any reasonable tasks and secondary duties as assigned by the Team Leader Guest Services or Department Management.
 
 
 </li>
 </ul>
 Occasional Duties
 
 
 <ul>
 <li>
 Assist in carrying out inventory of costumes and props.
 </li>
 <li>
 Perform other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.
 
 
 Previous experience in entertainment, animation, recreation, or customer service.
 
 
 Outgoing and energetic personality
 
 
 Strong communication and interpersonal skills
 
 
 Ability to engage with people of all ages
</div>

Animator - Waterpark

Anantara

<div>Company Description 
At Anantara we always behave in the following way&hellip;<ul><li>We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.</li><li>We use our initiative and always find the best way to solve a problem for a guest or a colleague.</li><li>We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.</li><li>We always think of new ways to surprise and delight our guests.</li><li>We treat guests and colleagues with dignity and respect. Everyone is important.</li><li>We hold ourselves to the highest standards of honesty and integrity.</li><li>We are proud to represent our hotel and our country to guests from all over the world.</li></ul> 
Job Description<ul><li> 
To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.</li><li>To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.</li><li>Check out with your Supervisor before leaving your station or the floor for any reason</li><li>To have a full knowledge of the services and facilities provided by the hotel in order 0swer any questions the guests may have.</li><li>Follow all safety policies to ensure a safe work area</li><li>Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel</li><li>Maintain your station in accordance with standards at all times</li><li>Develop a complete knowledge of menus</li><li>Learn and correctly use the Point of Sale equipment and follow procedures</li><li>To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.</li><li>Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.</li><li>Check corridors for trays when returning from taking orders (Room Service)</li><li>Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt &amp; pepper, etc.</li></ul> 
Qualifications<div><ul><li> 
Good personality with excellent communication and strong service-minded</li><li>Good command in Spoken and written in English</li></ul></div></div>

Waiter

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