guest service associate

Hand & Stone Massage and Facial Spa

<div><div><div><b>Benefits:</b></div>
<ul><li>Bonus based on performance</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul></div><div><div><b>Welcome, Empower, Connect!</b></div>
<div>At Hand &amp; Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.</div>
<div>By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.<br>
</div><div><b>What sets Hand &amp; Stone Apart:</b></div>
<ul><li><b>Opportunity-</b> This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.</li>
<li><b>Convenience &ndash; </b>We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.</li>
<li><b>Training and Growth-</b> Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand &amp; Stone through live sales training webinars and opportunities for lead spa associate and management roles.</li>
<li><b>Family Focused- </b>Strike the right work/life balance by making a difference in people&rsquo;s lives and enhancing your own experience<b>. Enjoy a 10% weekly KinderCare discount for childcare,</b> along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)</li>
</ul>
<div><br>
<b>Our Spa Associates:</b>
</div><ul><li>Meet membership sales goals.</li>
<li>Have a detailed knowledge of the menu of services</li>
<li>Provide excellent customer service to members and guests, while building lasting connections.</li>
<li>Effectively communicate sales, promotions, and service options with clients</li>
<li>Uphold spa cleanliness standards</li>
<li>Answer phones, schedule appointments, and file documents</li>
<li>Perform various other duties as assigned</li>
</ul>
<div><br>
SA584</div>
</div>
<p><i>I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.</i></p></div>

Spa Sales and Guest Service Associate

Hilton

<div><p>Guest Service Agent / Associate Omani only</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
<br>
<b>SUMMARY OF POSITION</b></p><p>
</p><p>Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.</p><p>
</p><p><b>Reporting Line</b><b>:</b> Front Desk Supervisor &gt; Reception Manager</p><p>
&gt; Guest Operations Manager</p><p>
</p><p><b>Summary of Responsibilities:</b></p><p>
</p><p>Responsibilities and essential job functions include but are not limited to the following:<b>
</b></p><p></p><ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul><p>
</p><p></p><p><b>GENERAL DUTIES:</b></p><p><b>
Health and Safety:</b></p><ul><li><p>
Ensure that all potential and real Hazards are reported immediately and rectified.</p></li><li><p>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</p></li><li><p>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</p></li><li><p>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</p></li><li><p>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</p></li><li><p>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</p></li><li><p>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</p></li></ul><p>
</p><p><b>Confidentiality</b>:</p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul><p>
</p><p><b>To be fully conversant with:</b></p><ul><li><p>
Hotel fire procedures.</p></li><li><p>
Hotel security procedures.</p></li><li><p>
Hotel Health and Safety policy and procedures.</p></li><li><p>
Hotel Facilities and attractions.</p></li><li><p>
Hotel standards of operation and departmental procedures.</p></li><li><p>
All HR Memos and guidance.</p></li><li><p>
Hilton Grooming and Appearance guidelines.</p></li><li><p>
Hilton values and its corresponding strategies.</p></li><li><p>
Methods of accepted payment of the company.</p></li><li><p>
Short- and long-term company marketing promotions.</p></li><li><p>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</p></li></ul><p><b>
Qualifications:</b></p><p>
</p><ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul><p>
</p><p></p><p><b>Physical Aspects of Position:
</b></p><p></p><p>Physical aspects of the position include but are not limited to the following:<b>
</b></p><p></p><ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul><p>
</p><p></p><p><b>Acknowledgement:</b></p><p>
I have received, reviewed and fully understand the job description of<b> Front Desk Agent. </b>I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</p></div>

Guest Service Agent / Associate Omani only

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 <strong>
  Summary Of Position
  <br/>
  <br/>
 </strong>
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 <br/>
 <br/>
 <strong>
  Reporting Line
 </strong>
 <strong>
  :
 </strong>
 Front Desk Supervisor &gt; Reception Manager
 <br/>
 <br/>
 &gt; Guest Operations Manager
 <br/>
 <br/>
 <strong>
  Summary of Responsibilities:
  <br/>
  <br/>
 </strong>
 Responsibilities and essential job functions include but are not limited to the following:
 <br/>
 <br/>
 <ul>
  <li>
   Execute duties as assigned by the management, FOM or the GS Supervisor FO.
  </li>
  <li>
   To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
  </li>
  <li>
   Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
  </li>
  <li>
   To ensure working area is properly stacked with operational stationary and request additional whenever required.
  </li>
  <li>
   Monitor the FO stocks and action accordingly.
  </li>
  <li>
   Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
  </li>
  <li>
   Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
  </li>
  <li>
   To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
  </li>
  <li>
   To be an ambassador of the Front Office and the hotel, in and outside the work place.
  </li>
  <li>
   To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
  </li>
  <li>
   Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
  </li>
  <li>
   Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
  </li>
  <li>
   To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
  </li>
  <li>
   To personally greet and escort the guests rather than pointing out directions (Whenever possible).
  </li>
  <li>
   To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
  </li>
  <li>
   To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
  </li>
  <li>
   To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
  </li>
  <li>
   To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
  </li>
  <li>
   To ensure the hotel rooms inventory is properly balanced.
  </li>
  <li>
   To properly follow all local government requirements concerning hotel guests and files.
  </li>
  <li>
   To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
  </li>
  <li>
   Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
  </li>
  <li>
   Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
  </li>
  <li>
   Follow up on High balance guest and ensure proper action and follow up is in place.
  </li>
  <li>
   To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
  </li>
  <li>
   To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
  </li>
  <li>
   To check the departure lists and to ensure check-out times are respected.
  </li>
  <li>
   To monitor room status and discrepancies.
  </li>
  <li>
   To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
  </li>
  <li>
   To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
  </li>
  <li>
   To share daily activity highlights with the manager including internal and external guest opportunities.
  </li>
  <li>
   To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
  </li>
  <li>
   To be aware of and to report all guest comments or complaints.
  </li>
  <li>
   To follow the checklists and participate in their daily completion.
  </li>
  <li>
   To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
  </li>
  <li>
   To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
  </li>
  <li>
   To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
  </li>
  <li>
   All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
  </li>
  <li>
   To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
  </li>
  <li>
   Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
  </li>
  <li>
   To respect the privacy of the guests and the confidentiality of the information at hand.
  </li>
  <li>
   To strictly respect the room keys and section keys handover procedures.
  </li>
  <li>
   To respect schedules, terms and deadlines as agreed with the Management.
  </li>
  <li>
   To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
  </li>
  <li>
   To liaise closely with the Sales and Reservations on rate management.
  </li>
  <li>
   To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
  </li>
  <li>
   To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  </li>
  <li>
   To report for duty punctually wearing the correct uniform and name tag.
  </li>
  <li>
   To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  </li>
  <li>
   To maintain good working relationships with all colleagues.
  </li>
  <li>
   To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  </li>
  <li>
   To know the Hilton values and always abide by them when in the workplace.
  </li>
  <li>
   To do a proper cashier closer and to submit it to senior or manager for review and approval.
  </li>
  <li>
   To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   GENERAL DUTIES:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   Health and Safety:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Ensure that all potential and real Hazards are reported immediately and rectified.
  </li>
  <li>
   Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
  </li>
  <li>
   Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
  </li>
  <li>
   Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
  </li>
  <li>
   Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
  </li>
  <li>
   Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
  </li>
  <li>
   All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
  </li>
  <li>
   Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  </li>
  <li>
   Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
  </li>
  <li>
   Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
  </li>
  <li>
   It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
  </li>
  <li>
   It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
  </li>
  <li>
   Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   To be fully conversant with:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Hotel fire procedures.
  </li>
  <li>
   Hotel security procedures.
  </li>
  <li>
   Hotel Health and Safety policy and procedures.
  </li>
  <li>
   Hotel Facilities and attractions.
  </li>
  <li>
   Hotel standards of operation and departmental procedures.
  </li>
  <li>
   All HR Memos and guidance.
  </li>
  <li>
   Hilton Grooming and Appearance guidelines.
  </li>
  <li>
   Hilton values and its corresponding strategies.
  </li>
  <li>
   Methods of accepted payment of the company.
  </li>
  <li>
   Short- and long-term company marketing promotions.
  </li>
  <li>
   Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferably previous experience in a similar function from a hotel or resort.
  </li>
  <li>
   Fluent in English, local or other major foreign.
  </li>
  <li>
   Excellent interpersonal skill.
  </li>
  <li>
   Has a sense initiative and open-mindedness.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Aspects of Position:
  <br/>
  <br/>
 </strong>
 Physical aspects of the position include but are not limited to the following:
 <br/>
 <br/>
 <ul>
  <li>
   Assist with set up or movement of equipment for ensuring availability for special events.
  </li>
  <li>
   Frequently standing up behind the desk and front office areas.
  </li>
  <li>
   Handling objects, products and computer equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Acknowledgement:
   <br/>
   <br/>
  </strong>
 </strong>
 I have received, reviewed and fully understand the job description of
 <strong>
  <strong>
   Front Desk Agent.
  </strong>
 </strong>
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn Muscat
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Crescent Hotels & Resorts

<div><p>JOB OVERVIEW: Greet and serve the guests according to standards.</p>
<p>
ESSENTIAL JOB FUNCTIONS:</p>
<p>
1. Take and serve guest orders promptly and according to service manual.</p>
<p>
2. Do all necessary set-up sidework as assigned.</p>
<p>
3. Answer any guest questions about the menu.</p>
<p>
4. Operate the electronic cash register/P.O.S. system (where applicable).</p>
<p>
5. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.</p>
<p>
6. Perform any other job-related duties as assigned.</p>
<p>
REQUIRED SKILLS AND ABILITIES:</p>
<p>
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to &ldquo;pitch-in&rdquo; and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.</p>
<p>
PERFORMANCE STANDARDS</p>
<p>
Customer Satisfaction:</p>
<p>
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.</p>
<p>
Work Habits:</p>
<p>
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.</p>
<p>
Safety &amp; Security:</p>
<p>
The safety and security of our guests and associates is of utmost importance to Crescent Hotels &amp; Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.</p><br>
<p></p>
<p>
NOTE:
</p><p>This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.</p>
<p>
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.</p></div>

PM Restaurant Server

Rosewood Doha

<div>
 <p>
  <strong>
   Job Summary&nbsp;
  </strong>
 </p>
 <p>
  Reporting to the Residences Lounge Supervisor, the Residences Lounge Associate is responsible for all aspects of guest service in the daily operation of the Residences Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Duties and Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
  </li>
  <li>
   Verify that menus are well maintained.
  </li>
  <li>
   Ensures that minimum brand standards have been implemented.
  </li>
  <li>
   Ensures that all the Food and Beverage Essentials are implemented.
  </li>
  <li>
   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  </li>
  <li>
   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the Residences and the satisfaction of Residents.
  </li>
  <li>
   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
  </li>
  <li>
   Maintains par stocks of all equipment and guest supplies as required.
  </li>
  <li>
   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
  </li>
  <li>
   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
  </li>
  <li>
   Clears and resets counters or tables at conclusion of each course.
  </li>
  <li>
   Fully conversant with all aspects of the Micros System.
  </li>
  <li>
   Computes bill and accepts payment.
  </li>
  <li>
   Performs the function of cashier as required.
  </li>
  <li>
   Verifies cash received ensuring only genuine money been collected.
  </li>
  <li>
   Verifies all credit cards presented by guest before to validity of the card.
  </li>
  <li>
   Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
  </li>
  <li>
   Ensures the delivery of brand promise and always provides exceptional guest service.
  </li>
  <li>
   Provides excellent service to associate in other departments as appropriate.
  </li>
  <li>
   Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  </li>
  <li>
   Maintains positive guest and associate interactions with good working relationships.
  </li>
  <li>
   Establishes a rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
  </li>
  <li>
   Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
  </li>
  <li>
   Make sure the Residences Lounge always appears clean and restful, orderly, and dignified.
  </li>
  <li>
   Adhere to the SOPs to ensure consistent and high-quality service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Standard Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Ensure highest standards of personal presentation and grooming.
  </li>
  <li>
   Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  </li>
  <li>
   Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
  </li>
  <li>
   Memorize all the habits/dietary/preferences of the Residences Lounge guests and inform the Supervisor to update the guest&rsquo;s profile.
  </li>
  <li>
   Proactively make recommendations to guests for food and upsell beverage items.
  </li>
  <li>
   Establish a professional rapport with guests maintaining good customer relationships.
  </li>
  <li>
   Assist the Residences Butlers team when required, helping with the setup of the Residences and assisting with Residents' requests.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Confidentiality
  </strong>
 </p>
 <ul>
  <li>
   Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Health &amp; Safety
  </li>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <li>
   Regulations
  </li>
  <li>
   Risk Assessments for your department
  </li>
  <li>
   Hotel Fire &amp; Bomb Procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other
  </strong>
 </p>
 <p>
  The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </p>
 <p>
  As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </p>
</div>


Residence Lounge Associate (Arabic Speaker)

AC Hotel

<div><p><i>From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.</i></p>
<p><b>
This is a full-time position requiring weekend availability.
</b></p><p><b>This position is eligible for full benefits (medical, dental &amp; vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.</b></p>
<p><b>
SUMMARY:</b></p>
<p>
Fulfill the daily operations of the AC Lounge &amp; Kitchen include guest service, table service, counter service and side work. Follow the expectations of AHC and Marriott Corporate including following QA standards. Create a teamwork environment in the AC Lounge &amp; Kitchen and produce quality service to each guest.</p>
<p><b>
ESSENTIAL FUNCTIONS:</b></p>
<ul><li>AC Lounge &amp; Kitchen service includes counter service, barista, food running &amp; table service</li><li>Maintain daily set up and/or breakdown of the AC Lounge &amp; Kitchen by following daily checklists</li><li>Know each menu item and its ingredients
</li><li>Be aware of events in the area. Be able to give suggestions to our guests</li><li>Follow and Maintain QA specs. Use the correct service lingo according to QA standards.</li><li>Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log</li><li>Strives to exceed guest satisfaction and looks for ways to provide the best possible service</li><li>Understands all facets of job responsibilities and displays the skills necessary to complete tasks</li><li>Complete daily cleaning duties and side work tasks, takes pride in their work</li><li>Reports to work on time and correctly follow the department attendance policy</li><li>Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members</li><li>Displays a positive courteous and polite attitude, works well with others
</li><li>Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed</li><li>Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own</li><li>Utilize time well and is productive throughout the entire shift while meeting department standards</li><li>Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible</li><li>Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations</li><li>Follow the AHC safety standards of our hotel</li><li>Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.</li><li>Answering the telephone &amp; taking orders. Preparing these orders accurately and delivering following QA guidelines.</li><li>Actively taking care of each guest according to Marriott standards and department standards</li></ul>
Monitoring food waste<br>
<ul><li>Maintain AC Lounge &amp; Kitchen cleanliness and overall deep cleaning</li><li>Attending Department Meetings
</li><li>Communicating with your management or team members</li><li>Follow our hotel green policies</li><li>Following Marriott and Health Department Specs</li><li>Any other additional responsibilities that may be asked by General Manager or Operations Manager</li></ul>
<p><b>
REQUIRED SKILLS:</b></p>
<ul><li>Must have some restaurant experience</li></ul>
<p><b>
EDUCATION &amp; EXPERIENCE:</b></p>
<ul><li>High school diploma or GED; related experience and/or training</li></ul>
<p><b>
PHYSICAL REQUIREMENTS:</b></p>
<div>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the associate:</div>
<ul><li>Is regularly required to stand and walk</li></ul>
<ul><li>Is required to use hands and fingers to handle or feel objects</li></ul>
<ul><li>Is required to frequently reach with hands and arms</li></ul>
<ul><li>Is regularly required to talk or hear; taste or smell</li></ul>
<ul><li>Is occasionally required to sit and stoop; kneel, crouch, or crawl</li></ul>
<ul><li>Must occasionally lift and/or move up to 40 pounds</li></ul>
<ul><li>Specific vision abilities required by this job include close vision, distance vision, and peripheral vision</li></ul></div>

Breakfast Server - 1st Shift

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Others
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p><p>
Reporting to the Residences Lounge Supervisor, the Residences Lounge Associate is responsible for all aspects of guest service in the daily operation of the Residences Lounge, always ensuring the highest levels of guest satisfaction.</p><p></p><p><b><br>
Essential Duties and Responsibilities</b></p><ul><li>
Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.</li><li>
Verify that menus are well maintained.</li><li>
Ensures that minimum brand standards have been implemented.</li><li>
Ensures that all the Food and Beverage Essentials are implemented.</li><li>
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.</li><li>
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the Residences and the satisfaction of Residents.</li><li>
Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Maintains par stocks of all equipment and guest supplies as required.</li><li>
Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.</li><li>
Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.</li><li>
Clears and resets counters or tables at conclusion of each course.</li><li>
Fully conversant with all aspects of the Micros System.</li><li>
Computes bill and accepts payment.</li><li>
Performs the function of cashier as required.</li><li>
Verifies cash received ensuring only genuine money been collected.</li><li>
Verifies all credit cards presented by guest before to validity of the card.</li><li>
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.</li><li>
Ensures the delivery of brand promise and always provides exceptional guest service.</li><li>
Provides excellent service to associate in other departments as appropriate.</li><li>
Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li><li>
Establishes a rapport with guests maintaining good customer relationships.</li><li>
Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.</li><li>
Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.</li><li>
Make sure the Residences Lounge always appears clean and restful, orderly, and dignified.</li><li>
Adhere to the SOPs to ensure consistent and high-quality service.</li></ul><p></p><p><b><br>
Standard Responsibilities</b></p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Ensure highest standards of personal presentation and grooming.</li><li>
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.</li><li>
Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.</li><li>
Memorize all the habits/dietary/preferences of the Residences Lounge guests and inform the Supervisor to update the guest&rsquo;s profile.</li><li>
Proactively make recommendations to guests for food and upsell beverage items.</li><li>
Establish a professional rapport with guests maintaining good customer relationships.</li><li>
Assist the Residences Butlers team when required, helping with the setup of the Residences and assisting with Residents' requests.</li></ul><p></p><p><b><br>
Confidentiality</b></p><ul><li>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Health &amp; Safety</li><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul><p></p><p><b><br>
Other</b></p><p>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</p><p>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

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