guest service associate

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 Executive Lounge Associate is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
 
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
 </li>
 <li>
 Verify that menus are well maintained.
 </li>
 <li>
 Ensures that minimum brand standards have been implemented.
 </li>
 <li>
 Ensures that all the Food and Beverage Essentials are implemented.
 </li>
 <li>
 Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
 </li>
 <li>
 Maintains par stocks of all equipment and guest supplies as required.
 </li>
 <li>
 Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
 </li>
 <li>
 Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
 </li>
 <li>
 Clears and resets counters or tables at conclusion of each course.
 </li>
 <li>
 Fully conversant with all aspects of the Micros System.
 </li>
 <li>
 Computes bill and accepts payment.
 </li>
 <li>
 Performs the function of cashier as required.
 </li>
 <li>
 Verifies cash received ensuring only genuine money been collected.
 </li>
 <li>
 Verifies all credit cards presented by guest before to validity of the card.
 </li>
 <li>
 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
 </li>
 <li>
 Ensures the delivery of brand promise and always provides exceptional guest service.
 </li>
 <li>
 Provides excellent service to associate in other departments as appropriate.
 </li>
 <li>
 Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 </li>
 <li>
 Maintains positive guest and associate interactions with good working relationships.
 </li>
 <li>
 Establishes a rapport with guests maintaining good customer relationships.
 </li>
 <li>
 Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
 </li>
 <li>
 Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
 </li>
 <li>
 Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.
 </li>
 <li>
 Ensure highest standards of personal presentation and grooming.
 </li>
 <li>
 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
 </li>
 <li>
 Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
 </li>
 <li>
 Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest&rsquo;s profile.
 </li>
 <li>
 Proactively make recommendations to guests for food and upsell beverage items.
 </li>
 <li>
 Establish a professional rapport with guests maintaining good customer relationships.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Executive Lounge Associate

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are seeking enthusiastic and service-oriented individuals to join our dynamic team as Food and Beverage Guest Service Associates. In this role, you will be an integral part of our Food and Beverage team, responsible for delivering exceptional service to our guests while ensuring their dining experiences are nothing short of extraordinary.
Responsibilities:<ul><li>
Greet guests warmly and assist them in seating arrangements</li><li>
Present menus and take accurate orders from guests</li><li>
Provide recommendations on food and beverage selections, up-selling where appropriate</li><li>
Ensure timely and efficient service delivery to meet guest expectations</li><li>
Maintain a clean and organized dining area, including table setup and break down</li><li>
Handle guest inquiries and resolve any issues or complaints promptly and courteously</li><li>
Collaborate with kitchen and bar staff to ensure seamless coordination in food and beverage service</li><li>
Adhere to all health and safety standards and procedures</li></ul> 

Qualifications 
<ul><li>
Previous experience in a similar role within the hospitality industry preferred</li><li>
Exceptional interpersonal and communication skills</li><li>
Ability to thrive in a fast-paced environment and work well under pressure</li><li>
Strong attention to detail and a passion for delivering outstanding guest service</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Knowledge of food and beverage menus and offerings</li><li>
Certification in food handling and safety is a plus</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Food and Beverage Associate

Moonlight Hospitality and Hotel Operation Management

Job Title: BellmanCompany: Moonlight Hospitality and Hotel Operation ManagementLocation: Doha, QatarEmployment Type: Full-TimeAbout the RoleMoonlight Hospitality and Hotel Operation Management is seeking a professional and customer-focused Bellman to join our front-of-house team. The ideal candidate must have at least 1 year of experience, preferably in a hotel environment, with a strong commitment to guest service and hospitality excellence.Key Responsibilities<ul><li>Greet guests warmly upon arrival and assist with luggage handling.</li><li>Escort guests to their rooms, provide hotel information, and ensure their needs are met.</li><li>Assist guests with transportation arrangements, directions, and general inquiries.</li><li>Maintain cleanliness and organization of the lobby, entrance areas, and luggage storage.</li><li>Deliver messages, packages, and other guest items promptly and professionally.</li><li>Coordinate with the Front Office team to ensure smooth guest check-in and check-out experiences.</li><li>Offer assistance to guests with special needs and provide exceptional service at all times.</li><li>Ensure adherence to safety and security procedures, including careful handling of guest belongings.</li></ul>Qualifications<ul><li>Minimum 1 year of experience as a Bellman or in a similar hospitality role (hotel experience preferred).</li><li>Strong customer service and communication skills.</li><li>Well-groomed, polite, and professional demeanor.</li><li>Ability to lift and carry luggage safely.</li><li>Knowledge of local attractions, transportation options, and hotel services is an advantage.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid leave</li><li>Training and career development opportunities</li></ul>How to ApplyInterested candidates may submit their updated CV with the subject line: &ldquo;Bellman Application&rdquo; at maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Bellman

Minor International

<div>
 
 Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel &amp; Apartments.
 
 
 
 
 Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf.
 
 
 
 
 
 
 Job Description
 
 
 
 
 &bull; To anticipate all guest needs and handle all guest inquiries
 
 
 &bull; To participate in the effective day to day operation at the Bell service desk.
 
 
 &bull; To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
 
 
 &bull; To ensure lobby area is clean and tidy at all times.
 
 
 &bull; To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
 
 
 &bull; Assist guests with the luggage, and provide a luggage storage service for guest.
 
 
 &bull; To coordinate delivery of messages and other items to the guest room
 
 
 &bull; To assist guests who require special attention.
 
 
 &bull; Complete all other shift duties as outlined on shift checklist.
 
 
 &bull; To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi&rsquo;s, private vehicles, limousines and other vehicles.
 
 
 &bull; Assist all other areas of the hotel when required.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Opera
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 At least 1 year experience working on a similar role.
 </li>
 <li>
 Hospitality background is preferred.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 </li>
 </ul>
</div>

brilliant mind events

Job Summary: We are looking for dynamic, professional, and friendly female hostesses to join our team for an exclusive upcoming event in Doha. This temporary, event-based role offers a chance to work in a high-profile setting with a welcoming team. You will play a crucial part in ensuring our guests have a memorable experience with exceptional service and a warm, inviting atmosphere.Key Responsibilities:<ul><li>Greet guests with a warm and friendly demeanor upon arrival, ensuring they feel comfortable and welcome.</li><li>Escort guests to their designated areas, assist with seating arrangements, and provide guidance when needed.</li><li>Provide detailed event information and address guest inquiries or concerns promptly.</li><li>Maintain a clean and organized event space while assisting with guest flow.</li><li>Collaborate with event coordinators and staff to ensure smooth event operations.</li><li>Deliver exceptional service, ensuring a high level of guest satisfaction throughout the event.</li><li>Uphold a professional and polished appearance at all times.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a similar role (e.g., hostess, customer service, or hospitality) is preferred but not mandatory.</li><li>Exceptional communication and interpersonal skills.</li><li>Friendly, approachable, and professional demeanor with a passion for guest service.</li><li>Ability to stand and walk for extended periods.</li><li>Fluent in English (Arabic is a plus).</li><li>Well-groomed appearance with professional attire.</li></ul>Benefits:<ul><li>Duty meals will be provided during the event.</li><li>Transportation to and from the event venue will be arranged.</li><li>Opportunity to be part of an exciting, high-profile event and gain valuable experience in the hospitality and events industry.</li></ul>How to Apply: If you are an enthusiastic, customer-focused individual with a passion for delivering excellent service, we&rsquo;d love to hear from you! Please submit your updated CV and ensure your application highlights your relevant experience and qualifications.Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New grad

Hostesses (Only Females)

Bazerkan Lebanese Restaurant

A. Guest Service Excellence<ul><li>Greet guests warmly within 10 seconds of seating.</li><li>Present menus, explain signature dishes, and highlight chef recommendations.</li><li>Provide professional suggestions (upselling) based on guest preferences.</li><li>Record orders accurately using POS and confirm special instructions/allergies.</li><li>Ensure drinks and appetizers are served promptly.</li><li>Check on guests regularly without interrupting their experience.</li><li>Handle complaints politely and escalate when necessary.</li></ul>B. Table Management &amp; Service Flow<ul><li>Set up tables with cutlery, plates, napkins, and glassware according to standard.</li><li>Ensure tables are clean and ready before guests arrive.</li><li>Deliver food and drinks following service sequence.</li><li>Clear tables efficiently and reset within 2&ndash;3 minutes.</li><li>Assist with table arrangements for large groups and events.</li></ul>C. Menu &amp; Product Knowledge<ul><li>Maintain strong knowledge of all menu items, ingredients, cooking styles, allergens, and portion sizes.</li><li>Understand Iraqi modern cuisine storytelling &mdash; dish origins, flavors, and chef innovations.</li><li>Stay updated with new items, limited edits, and promotions.</li></ul>D. Communication &amp; Coordination<ul><li>Coordinate smoothly with food runners, busser, bar, and kitchen team.</li><li>Communicate order changes immediately to the kitchen.</li><li>Work closely with supervisors to maintain service quality.</li></ul>E. Billing &amp; Payment Handling<ul><li>Present the bill accurately and on time.</li><li>Process cash, card, and digital payments securely.</li><li>Ensure correct change is given.</li><li>Follow company procedures for discounts or voids.</li></ul>F. Cleanliness &amp; Hygiene<ul><li>Maintain personal hygiene and correct uniform standards.</li><li>Keep service stations, cutlery, and trays clean and organized.</li><li>Follow food safety and HACCP requirements.</li></ul>G. Additional Duties<ul><li>Support colleagues during busy hours (teamwork culture).</li><li>Participate in staff briefings and daily meetings.</li><li>Report maintenance issues immediately.</li><li>Assist in stock counting when needed.</li><li>Promote the restaurant concept and ensure guest loyalty.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Will you be able to join Immediately ?</li></ul>Experience:<ul><li>Waiter: 3 years (Required)</li></ul>

Waiter (Freelance)

The Canvas hotel

<ul><li>To welcome the guests</li><li>To share daily activity highlights with the Manager including internal and external guest opportunities.</li><li>Is responsible for controlling the access to the Spa area.</li><li>Check bookings for the spa if there is any change or modification in these bookings.</li><li>To continuously maintain and service all equipment's related or assigned to the department, as specified in equipment manuals.</li><li>To be flexible with working hours.</li><li>To project a positive and motivated attitude.</li><li>To be fully conversant with first aid.</li><li>Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To be aware of all VIPs visiting or staying in the hotel.</li><li>Perform all massages &amp; treatments in accordance with the hotel procedures and legal regulations</li><li>Participate in all trainings organized by The Canvas or Myst Spa.</li><li>To daily follow the checklists.</li><li>To up sell the Spa services</li><li>To inform the guest of all the services available at the Spa</li><li>Be aware of all hotel events and activities</li><li>Ensure that the guest service is excellent so that he/she will return to the Spa Understand and comply with all health and safety regulations for the Spa</li><li>Have knowledge of the services offered by the hotel and encourage the guests to use them during their stay at the hotel</li><li>To always keep the working area clean and well maintained.</li><li>To provide safe working environment using appropriate materials, equipment's and supplies.</li><li>To offer a warm welcome to all guests and ensure that they enjoy their stay.</li><li>To personally greet and escort the guests rather than pointing out directions.</li><li>To respect the privacy of the guests and the confidentiality of the information.</li><li>To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.</li><li>To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with your colleagues and all other departments.</li><li>To be aware of the Hotel&rsquo;s Employee Handbook and understand and adhere to the Hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with UAE legislation as required.</li><li>To respond to any changes in the department as dictated by the needs of the hotel.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To attend training and meetings as and when required.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,050.00 per month

Spa Therapist

Search 10000+ Guest service associate jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 guest service associate jobs NEAR_ME

Executive Lounge Associate

Food and Beverage Associate

Bellman

Bellman

Hostesses (Only Females)

Waiter (Freelance)

Spa Therapist