guest service associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader">General Information</h3></div> 
</div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Job Description</h3></div> 
</div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.
RESPONSIBILITIES:<ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><ul><li> Maintain positive guest relations at all times.</li></ul><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><ul><li> Maintain complete knowledge of:</li></ul>
a. All hotel features/services, hours of operation.
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.
d. All hotel room rates, special packages and promotions.
e. Daily house count and expected arrivals/departures (particularly VIPs).
f. Scheduled daily group activities, names and location of meeting/banquet rooms.
g. Local events, attractions, holiday schedules.<ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul>
a. Room accommodations
b. Airline reservations, changes, cancellations
c. Transportation from hotel to airport and return
d. Bus/train transportation
e. Limousine reservations
f. Car rentals
g. Car repair and servicing
h. Charter flights/rentals
i. Babysitting services
j. Banking/financial services
k. Business center services/fax or telex services/mailing and delivery services
l. Interpretation services
m. Notary services
n. Restaurant reservations, nightclub activities
o. Dry cleaning, laundry, alterations, repairs
p. Film processing
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club
 facilities
r. Formal wear rentals
s. Flowers
t. Salon appointments
u. Shoe shines
v. Shopping services
w. Movie/theater/attraction tickets
x. Sightseeing tours
y. Medical services
z. Religious services<ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><ul><li> Distribute all guest and departmental mail.</li></ul><ul><li> Monitor, send and deliver guest faxes.</li></ul><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><ul><li> Adhere to all cashiering procedures:</li></ul>
a. Process miscellaneous charges.
b. Collect payments.
c. Make change for guests.
d. Cash guests' personal checks/travelers checks.
e. Post charges.
f. Run closing reports.
g. Count bank and secure bank.
h. Complete designated cashier reports.
i. Balance reports.
j. Drop receipts.<ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><ul><li> All other duties as required.</li></ul>
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:<ul><li> Take reasonable care of their own health and safety.</li></ul><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><ul><li> Report all OSH incidents and work related injuries; and</li></ul><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div> 

</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">About Us</h3></div> 
</div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National Only

Gulf Air

<div>JOB PURPOSE<ul><li> 
The Lounge Associate is responsible for ensuring that all guests receive a warm and friendly welcome, fostering an inclusive atmosphere where they feel valued and appreciated. This role involves remaining receptive to guest feedback and requests to enhance their experience, as well as expressing gratitude for their visits to the lounge. The Lounge Associate will execute daily operations across all assigned areas and fulfil reasonable duties as required.</li></ul>
KEY ACCOUNTABILITIES 
Guest Experience:<ul><li>
Greet and warmly receive all lounge guests.</li><li>
Maintain a spotless and inviting environment in assigned areas.</li><li>
Introduce lounge facilities to first-time guests upon request.</li><li>
Engage with guests in a warm and welcoming manner.</li><li>
Ensure all departing guests receive a personal farewell.</li><li>
Assist guests with travel-related issues by coordinating with concierge or reception.</li></ul>
Service Excellence:<ul><li>
Welcome guests promptly as they enter the lounge.</li><li>
Assist guests with their luggage and ensure comfort.</li><li>
Help guests choose seating and escort them to their tables.</li><li>
Encourage guests to enjoy beverages and explain dining opportunities.</li><li>
Coordinate menu orders with the kitchen and deliver them efficiently.</li><li>
Offer beverage replenishments and maintain cleanliness at tables.</li><li>
Regularly check guest comfort and address any service needs.
Daily Operations:</li><li>
Always ensure immaculate presentation of the lounge.</li><li>
Prepare and set up workstations efficiently.</li><li>
Maintain cleanliness of self-service stations, including buffet and beverage areas.</li><li>
Keep service on track and adhere to high standards.</li></ul>
Education/Qualifications<ul><li> 
High school diploma or equivalent.</li></ul>
Experience<ul><li> 
2 years in a luxury hotel or high-end restaurant/lounge.</li></ul></div>

LOUNGE ASSOCIATE

Rosewood Doha

<div>
 
 
 
 Job Summary&nbsp;
 
 
 
 
 
 Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Essential Duties and Responsibilities
 
 
 
 <ul>
 <li>
 
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 
 </li>
 <li>
 
 Ensure that standards are maintained at a superior level on a daily basis.
 
 </li>
 <li>
 
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 
 </li>
 <li>
 
 Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
 
 </li>
 <li>
 
 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
 
 </li>
 <li>
 
 Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
 
 </li>
 <li>
 
 Transport guest luggage from the point of arrival at the hotel to their assigned room.
 
 </li>
 <li>
 
 Transport guest luggage from current room to reassigned room for room changes.
 
 </li>
 <li>
 
 Transport guest luggage from their room to the point of departure from the hotel.
 
 </li>
 <li>
 
 Assist in locating guest's lost luggage.
 
 </li>
 <li>
 
 Correctly tag, store and retrieve luggage from luggage storage room.
 
 </li>
 <li>
 
 Identify fire exit closest to guest's room and explain safety features of assigned room.
 
 </li>
 <li>
 
 Place guest luggage inside the room.
 
 </li>
 <li>
 
 Identify and explain guest room features to include use of:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Air conditioning
 
 </li>
 <li>
 
 Telephone
 
 </li>
 <li>
 
 3.Nespresso machine
 
 </li>
 <li>
 
 Guest services directory
 
 </li>
 <li>
 
 Mini-bar
 
 </li>
 <li>
 
 In room safe
 
 </li>
 </ol>
 <ul>
 <li>
 
 Explain pressing and laundry service.
 
 </li>
 <li>
 
 Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
 
 </li>
 <li>
 
 Relay accurate directions to guests on inquiries about transportation within the local area.
 
 </li>
 <li>
 
 Maintain accurate log record of guest calls for Luggage Porter Person assistance.
 
 </li>
 <li>
 
 Attend all Guest service-related tickets through Knowcross.
 
 </li>
 <li>
 
 Remain in assigned postposition, maintaining correct stance.
 
 </li>
 <li>
 
 Deliver items to guest rooms promptly to include:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Messages
 
 </li>
 <li>
 
 Mail, faxes
 
 </li>
 <li>
 
 Packages
 
 </li>
 <li>
 
 Flowers
 
 </li>
 <li>
 
 Gift items
 
 </li>
 </ol>
 <ul>
 <li>
 
 Deliver newspapers to specified guestrooms when requested.
 
 </li>
 <li>
 
 Monitor and maintain appearance of lobby areas and luggage storage room.
 
 </li>
 <li>
 
 Polish brass luggage carts and maintain cleanliness of carts at all times.
 
 </li>
 <li>
 
 Attending all departmental meetings.
 
 </li>
 <li>
 
 Attending training sessions both internal and external.
 
 </li>
 <li>
 
 Ensure all luggage is scanned through a security scanning machine.
 
 </li>
 <li>
 
 Report any issue to Bell Captain or manager on Duty.
 
 </li>
 <li>
 
 Ensure wheelchairs are in good condition and accessible.
 
 </li>
 <li>
 
 Follow Forbes and LQA standards.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Standard Responsibilities
 
 
 
 <ul>
 <li>
 
 Comply and adhere to the Rosewood company policies.
 
 </li>
 <li>
 
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 
 </li>
 <li>
 
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 
 </li>
 <li>
 
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 Confidentiality
 
 
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 
 
 
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 
 </li>
 <li>
 
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 
 </li>
 <li>
 
 Report any defects in the building, plant or equipment according to hotel procedure.
 
 </li>
 <li>
 
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 
 </li>
 <li>
 
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 </li>
 <li>
 
 Be fully conversant with:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Regulations
 
 </li>
 <li>
 
 Risk Assessments for your department
 
 </li>
 <li>
 
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ol>
 
 
 
 
 
 Other
 
 
 <ul>
 <li>
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 
 </li>
 <li>
 
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 
 </li>
 </ul>
</div>

Bell Associate

Inspire Management Training Center

We are seeking a well-presented and service-oriented Waitress to join a prestigious luxury hotel group in Qatar. The ideal candidate will be passionate about delivering outstanding guest experiences while ensuring smooth daily restaurant operations.Key Responsibilities:<ul><li>Welcome and greet guests warmly and professionally</li><li>Present menus and accurately take food and beverage orders</li><li>Serve food and beverages according to luxury service standards</li><li>Ensure tables are clean, properly set, and maintained throughout service</li><li>Handle guest requests, concerns, or complaints promptly and courteously</li><li>Coordinate with kitchen and bar staff to ensure timely order delivery</li><li>Follow hygiene and safety regulations at all times</li><li>Upsell menu items and offer recommendations when appropriate</li><li>Assist with closing duties, including cleaning and restocking</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or equivalent</li><li>2&ndash;3 years of experience in luxury hotels or fine-dining restaurants</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in English and Arabic</li><li>Friendly, courteous, and guest-focused attitude</li><li>Ability to multitask in a fast-paced environment</li><li>Neat and professional appearance</li><li>Flexible to work shifts, weekends, and public holidays</li><li>Locally available in Qatar with a valid visa and QID</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Food, accommodation, and transportation provided</li><li>Opportunities for growth within a leading luxury hospitality group</li><li>Professional work environment with career development support</li></ul>Job Types: Full-time, PermanentPay: QAR2,200.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Waitress (Luxury Hotel Industry): 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Waitress

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 Main Duties and responsibilities:
 
 
 Customer Service
 
 
 <ul>
 <li>
 Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
 </li>
 <li>
 Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
 </li>
 <li>
 Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Maximize productivity through effective time management and multi-tasking.
 </li>
 <li>
 Assist in managing resources efficiently to meet the financial goals of the park.
 </li>
 <li>
 Embrace new technology and methods to enhance guest experiences and improve productivity.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Perform in character roles, bringing the park's stories and themes to life through engaging performances.
 </li>
 <li>
 Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
 </li>
 <li>
 Be flexible and adapt to different roles and tasks within the entertainment department.
 </li>
 <li>
 Maintain costumes and props, ensuring they are clean, organized, and in good condition.
 </li>
 <li>
 Assist in the setup and breakdown of entertainment areas and events.
 </li>
 <li>
 Ensure all performances and interactions are safe and adhere to park guidelines.
 
 
 </li>
 </ul>
 Personnel
 
 
 <ul>
 <li>
 Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
 </li>
 <li>
 Participate in training and development programs to enhance performance skills.
 </li>
 <li>
 Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image. &emsp;
 
 
 </li>
 </ul>
 Other Duties
 
 
 <ul>
 <li>
 Follow all park policies on fire, hygiene, health, and safety.
 </li>
 <li>
 Report for duty punctually, wearing the correct costume and nametag at all times.
 </li>
 <li>
 Maintain a high standard of personal appearance and hygiene.
 </li>
 <li>
 Attend and contribute to staff meetings and training sessions.
 </li>
 <li>
 Support the implementation of the park's values and culture.
 </li>
 <li>
 Undertake any reasonable tasks and secondary duties as assigned by the Team Leader Guest Services or Department Management.
 
 
 </li>
 </ul>
 Occasional Duties
 
 
 <ul>
 <li>
 Assist in carrying out inventory of costumes and props.
 </li>
 <li>
 Perform other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.
 
 
 Previous experience in entertainment, animation, recreation, or customer service.
 
 
 Outgoing and energetic personality
 
 
 Strong communication and interpersonal skills
 
 
 Ability to engage with people of all ages
</div>

Animator - Waterpark

MOVENPICK

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
We are Heartists&reg;
&ldquo;Heartist&reg;&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
 We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
To take time and get to know the guests, and to be committed to service excellence.</li><li>
To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests&rsquo; satisfaction.</li><li>
Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests</li><li>
Take opportunities to delight the guests.</li></ul>
Key Deliverables and Responsibilities:
Planning &amp; Organizing:<ul><li>
Awareness of local activities and recreation options</li><li>
Be fully aware of the daily information and activities both in the hotel and locally.</li><li>
Check Hotel status including occupancy, functions, groups, VIPs.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul>
Operations:<ul><li>
Follow the grooming standards at all times</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Perform as per OSM Standards and in line with the Company&rsquo;s Values and Core Behaviours</li><li>
Check equipment and report issues to IT or Engineering</li><li>
Handle guest complaints and report to manager</li><li>
Show fullest cooperation and respect within the team and other departments.</li><li>
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>
Ensure that all luggage are covered with a baggage claim tag.</li><li>
Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Report any unusual occurrences or requests to the Concierge desk.</li><li>
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>
Responsible for lobby paging services under the supervision of Concierge.</li><li>
Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensure luggage is placed for guest to unpack.</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.</li><li>
Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
To have a complete understanding of and to adhere to M&ouml;venpick Hotels &amp; Resorts policy relating to Fire, Hygiene, Health and Safety.</li></ul>
DRIVER RESPONSIBILITIES:<ul><li>
Each guest is picked up in a clean and well maintained car.</li><li>
Make sure you know where the guest wishes to go</li><li>
Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.</li><li>
Cleanliness and professionalism must be demonstrated at all time</li><li>
Respect the road signs and speed limits</li><li>
Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it</li><li>
Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car</li><li>
Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don&rsquo;t engage in controversial topics such as politics.</li><li>
Don&rsquo;t gossip about the hotel, previous guests or competition</li><li>
Make sure the car is always full with petrol</li><li>
Uniform is to be spotlessly clean</li><li>
Make sure you have updated traffic info before you head of to pick up or drop of</li><li>
Report any faults of the car that you drive</li><li>
Work closely with Valet Parking and Limousine company</li><li>
Act as a F&amp;B ambassador and promotes outlets</li><li>
Avoid wearing any strong aftershave</li></ul>
Administration:<ul><li>
Handling telephone calls at the Concierge desk.</li><li>
File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>
Maintains accurate records / documentation, as per operational and organizational requirements.</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Sustainability program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul> 

Qualifications 
Valid UAE Driver&rsquo;s License
Experience working as a Driver or a Bellman in a Hotel is preferable. 
Additional Information 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

BELLMAN CUM DRIVER

Hyatt

<div>
 
 Duties And Responsibilities Related To The Order Taker Role
 
 
 
 <ul>
 <li>
 Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.
 </li>
 <li>
 Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.
 </li>
 <li>
 Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.
 </li>
 <li>
 Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.
 </li>
 <li>
 Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.
 </li>
 <li>
 Confidently provide recommendations and answer any questions guests may have about the menu offerings.
 </li>
 <li>
 Proactively upsell daily specials, promotional items, desserts, and beverages to enhance the guest's dining experience and increase departmental revenue.
 </li>
 <li>
 Stay informed about items that are out of stock to provide guests with alternative suggestions.
 </li>
 <li>
 Accurately and efficiently enter guest orders into the Point of Sale (POS) system, ensuring all special instructions are clearly noted for the kitchen and delivery teams.
 </li>
 <li>
 Act as the central communication link between the guest, the culinary team, and the service staff to ensure a seamless and timely delivery.
 </li>
 <li>
 Coordinate the timing of order delivery, ensuring it aligns with kitchen preparation times and the availability of the service staff.
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 Monitor the progress of all orders and proactively follow up on any delays, keeping the guest informed as necessary.
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 Ensure all charges are correctly posted to the corresponding guest room folio for accurate billing.
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 Handle guest inquiries regarding their bill and resolve any discrepancies in a professional manner.
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 Assist in preparing daily sales reports and other administrative tasks as required by the In-Room Dining Manager.
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 Coordinate with service staff for the timely retrieval of trays and trolleys from guest corridors to maintain hallway cleanliness and safety.
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 Maintain a clean, organized, and professional workspace at all times.
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 Ideally with a relevant degree or diploma in Hospitality or Tourism management
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 Minimum 2 years work experience in hotel operations
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 Good customer service, communications and interpersonal skills are a must
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Order Taker

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