guest service coordinator

James Cafe

James Caf&eacute; is a vibrant and welcoming culinary destination in the heart of Abu Dhabi, offering a fusion of European and international flavors in a stylish, casual dining setting. We pride ourselves on exceptional service, warm hospitality, and a cosmopolitan atmosphere.Job SummaryWe are looking for a confident, and multilingual Hostess to lead our team. As the face of the restaurant, you will be responsible for delivering exceptional guest service, managing reservations efficiently, and ensuring the highest standard of hospitality from arrival to departure.Key Responsibilities<ul><li>Greet and welcome guests warmly and professionally</li><li>Assign tables and guide guests to their seats</li><li>Coordinate closely with the service team for smooth operations</li><li>Handle basic guest inquiries and concerns with a positive attitude</li><li>Maintain a clean, organized host/hostess station</li><li>Prepare simple reports on daily reservations and guest flow</li></ul>Requirements<ul><li>Previous experience in hospitality</li><li>Friendly and approachable personality</li><li>Good communication skills in English and Arabic (additional languages are a plus)</li><li>Presentable appearance and professional demeanor</li><li>Willingness to learn and take initiative</li><li>Ability to work shifts, weekends, and holidays as needed</li><li>A team player who can handle guest facing tasks confidently</li></ul>Job Type: Full-time

Hostess

Atlantis

Key Responsibilities
<ul>
<li>Coordinate and track all luggage-related operations for guest arrivals, departures, and in-house transfers.</li>
<li>Communicate effectively with bellmen and ensure timely completion of all luggage deliveries and pickups.</li>
<li>Maintain accurate records of guest luggage, storage, and special handling requirements.</li>
<li>Ensure that all tasks are completed in line with Forbes Travel Guide and Atlantis standards.</li>
<li>Liaise with Front Office and Concierge to ensure seamless guest service and accurate information flow.</li>
<li>Handle guest inquiries, special requests, and luggage-related complaints efficiently and professionally.</li>
<li>Maintain organization and cleanliness of luggage storage areas while adhering to safety protocols.</li>
<li>Support the training and development of new team members on operational standards.</li>
</ul>
Skills Set
<ul>
<li>Guest Service and Concierge Operations</li>
<li>Communication and Coordination</li>
<li>Luggage Handling and Tracking</li>
<li>Hotel Systems (Opera PMS)</li>
<li>Time Management and Organization</li>
<li>Attention to Detail and Multitasking</li>
<li>Customer Relationship Management</li>
</ul>

Coordinator, Luggage

Accor Group

Key Responsibilities * Answer guest calls using correct telephone etiquette in accordance with Sofitel standards * Maintain complete confidentiality and respect guest privacy at all times * Coordinate day-to-day guest service activities with butlers and Club Mill sime Lounge Supervisor * Step in to support or substitute the Lounge Supervisor as required * Escalate serious guest issues to the Lounge Supervisor, Club Mill sime Manager, Duty Manager, or Front Office Manager * Record all guest feedback, complaints, and service requests accurately * Update guest profiles daily with preferences, likes, and dislikes to personalize service * Participate in daily briefings and ensure a smooth handover between shifts * Share daily highlights and service opportunities with the Lounge Supervisor * Foster positive communication with other departments for seamless guest experiences Candidate Requirements * Previous experience in a guest services or lounge role within a luxury hotel environment preferred * Excellent telephone manners and communication skills * Discreet and professional demeanor with high attention to guest privacy * Strong organizational skills and ability to handle multiple tasks simultaneously * Familiarity with hotel systems and guest profile management * Ability to work varied shifts, including evenings, weekends, and holidays * Fluency in English; knowledge of additional languages is a plus * Strong interpersonal and coordination skills Why Join Us * Be part of Sofitel s exclusive Club Mill sime service, offering premium guest interactions * Grow your career within the global Accor group, known for its inclusive and supportive culture * Gain valuable experience in a luxury hospitality setting with high service standards * Enjoy training, benefits, and advancement opportunities across brands and countries

Club Lounge Agent - Guest Relations and Hospitality

Hilton Hotels

As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards: <ul> <li>Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met</li> <li>Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders</li> <li>Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team</li> <li>Responds to all emergency call which includes monitoring the alarm system</li> <li>Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation</li> <li>Coordinate and control all office traffic</li> <li>Present a positive, professional, and courteous image, to ensure guest satisfaction</li> <li>Maintain the brand's high quality standards</li> <li>Ability to remain calm and perform all essential functions during emergency situations</li> <li>Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found</li> </ul>

Housekeeping - Order Taker/Housekeeping Host

V Connect Management Services

2+ Years in Hotel Mgmt Greet and serve guests professionally in dining areas. Take food &amp; beverage orders and ensure timely service. Maintain table setup, cleanliness &amp; guest satisfaction. Coordinate with the kitchen staff to ensure smooth service. Required Candidate profile Food &amp; beverage service knowledge Customer service &amp; communication skills Order taking &amp; billing procedures Table setup &amp; hygiene maintenance Certified in F&amp;B Service / Hospitality / Safety

Hotel Waiter

Al Badaya Tourism LLC

<ul><li>Tour Coordination &amp; Operations</li><li>Assist in organizing and operating group and FIT (Free Independent Traveler) tours as per itinerary.</li></ul>Guest Service &amp; Communication<ul><li>Assist guests during arrival, departure, and throughout their stay (if assigned).</li><li>Respond to guest inquiries professionally and promptly.</li><li>Support tour leaders and guides in ensuring guests receive accurate information and timely services.</li></ul>Administrative Support<ul><li>Assist in data entry, filing, and maintaining operations-related reports.</li><li>Prepare tour expense reports and assist in reconciling invoices with the finance team.</li><li>Support the Operations Manager in daily administrative and logistical tasks.</li></ul>Coordination with Internal Teams<ul><li>Communicate with sales, reservations, and accounts departments for smooth tour operations.</li><li>Provide operational feedback to improve service quality and efficiency.</li><li>Support in preparing tour documents such as vouchers, itineraries, guest lists, and name tags.</li><li>Coordinate with hotels, transport providers, guides, and activity suppliers for confirmations and updates.</li><li>Monitor daily tour activities to ensure smooth execution and handle minor issues as they arise.</li><li>Maintain accurate and up-to-date tour files and records.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Tourism, Hospitality Management, or related field (preferred).</li><li>0&ndash;2 years of experience in tourism, travel, or hospitality (fresh graduates are welcome).</li><li>Basic knowledge of tour operations and travel logistics.</li><li>Excellent communication skills in English (other languages are a plus).</li><li>Proficient in MS Office (Excel, Word, Outlook).</li><li>Strong organizational skills and attention to detail.</li><li>Positive attitude, team player, and willingness to learn.</li><li>Ability to work flexible hours during peak seasons.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Travel and Tourism: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Junior Tour Assistant (Tourism Company)

Job Title Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE Job Description Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE Position Overview Accor is looking for an organized and guest-focused Housekeeping Coordinator to support daily operations at one of its premium hotels in Dubai. This administrative and service-oriented role is perfect for candidates with prior hotel experience, especially in housekeeping, front office, or service coordination. Join a global leader in hospitality and help ensure a seamless, clean, and personalized stay for every guest. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Housekeeping / Janitorial Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Housekeeping Administration and Guest Request Coordination As a Housekeeping Coordinator, you will be responsible for managing internal communication, updating room status information, responding to guest requests, and ensuring efficient coordination within the housekeeping team. You will serve as the communication link between Housekeeping and other hotel departments while maintaining administrative records and inventory data in the PMS system. What You ll Do * Respond to and track all guest requests related to housekeeping or internal services * Use hotel property management systems (PMS) to monitor room status and log updates * Maintain accurate records of supplies, amenities, and guest request items * Follow call-handling and telephone etiquette standards while managing internal communication * Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery * Update guest history, preferences, and comments into the system for future reference * Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication * Perform administrative duties including report filing, logbook entries, and supply ordering * Participate in team briefings and help drive efficiency and positive morale across housekeeping teams * Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety &amp; Security) standards are maintained * Maintain a clean and organized housekeeping office environment * Help manage lost and found processes in coordination with relevant departments * Escalate guest concerns promptly and ensure appropriate follow-up Ideal Profile Detail-Oriented and Operationally Efficient * Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel * Strong proficiency in Microsoft Office (Excel, Word) * Experience with hotel PMS and dispatch systems (Opera preferred) * Strong organizational skills and attention to detail * Fluent spoken and written English; additional languages are a plus * Excellent communication, interpersonal, and multitasking abilities * Proactive, service-minded, and calm under pressure * Professional personal presentation and understanding of hotel standards * Ability to work independently while managing team support functions * Committed to data accuracy, time management, and guest confidentiality

Housekeeping Coordinator

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