guest service representative

TownePlace Suites Leesburg

<div><h3 class="jobSectionHeader"><b><i>Embark on a great career path in Hospitality!</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Marriott Discount Program, Growth Opportunity</p><p>
As a <b><i>Guest Service Representative</i></b>, you are the first and last point of contact for our guests, playing a vital role in creating a welcoming, seamless, and memorable stay. From check-in to check-out, you will assist with reservations, respond to guest needs, and ensure every interaction reflects warmth, professionalism, and efficiency.You will be focused on optimizing each guest&rsquo;s experience by living out our company purpose: &ldquo;hospitality from our family to yours.&rdquo;</p><h5 class="jobSectionHeader"><b>
Job Responsibilities:</b></h5><ul>
<li>Process guest check-ins and check-outs, including confirming reservations, assigning rooms, issuing and activating room keys, and reviewing charges.</li>
<li>Create, modify, and confirm guest reservations accurately.</li>
<li>Set wake-up calls promptly and courteously.</li>
<li>Answer incoming phone calls within three rings, providing prompt and professional assistance.</li>
<li>Complete all shift checklist tasks and required shift reports.</li>
<li>Provide personalized service by responding to guest inquiries and concerns with professionalism and a focus on satisfaction.</li>
<li>Conduct courtesy call-backs to guests after check-in to ensure their needs are met.</li>
<li>Serve as a local expert by offering recommendations on shopping, dining, entertainment, and directions.</li>
<li>Log and address guest comments or complaints to ensure all guests leave satisfied.</li>
<li>Maintain an accurate and detailed shift pass-on log to ensure clear communication between shifts.</li>
<li>Notify housekeeping of room status updates such as departures and early check-ins.</li>
<li>Create and log maintenance work orders using the hotel&rsquo;s work order tracking system.</li>
<li>Keep the front desk, lobby, and immediate public areas clean, organized, and welcoming at all times.</li>
<li>Greet every guest you encounter during your shift with a warm and friendly smile.</li>
<li>Maintain a professional appearance in accordance with uniform and grooming standards.</li>
<li>Follow all hotel procedures for handling lost and found items.</li>
<li>Ensure guest and associate safety by adhering to key security, emergency protocols, and confidentiality standards.</li>
<li>Comply with all company safety guidelines; report any accidents, injuries, or unsafe conditions to management immediately.</li>
<li>Complete all required safety training and certifications.</li>
<li>Must maintain a professional appearance inaccordance with company standards.</li>
<li>Additional responsibilities may be assigned as needed to meet evolving business demands.</li>
</ul><h5 class="jobSectionHeader"><b>Job Qualifications:</b></h5><ul>
<li>Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.</li>
<li>Excellentverbal and written communication skills with a professional and friendly demeanor.</li>
<li>Proficient in computer and keyboard use, including familiarity with standard office software and reservation systems.</li>
<li>Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment.</li>
<li>Able to make sound decisions using good judgment and in accordance with company policies and procedures.</li>
<li>Highly reliable, punctual, and team-oriented, with a positive attitude and commitment to guest satisfaction.</li>
<li>Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.</li>
</ul><h5 class="jobSectionHeader"><b>Physical Demands:</b></h5><ul>
<li>Must be able to occasionally lift or carry items up to 25 pounds.</li>
<li>Requires frequent and extended periods of standing, walking, bending, stretching, pushing, pulling, and twisting throughout the shift.</li>
<li>Must have manual dexterity to operate phones, computers, tablets, payment systems, and other front desk equipment.</li>
<li>Ability to multi-task efficiently, including switching between guest interactions, phone calls, and administrative tasks.</li>
<li>Must be able to work independently for extended periods, including low-traffic shifts when management may not be present.</li>
<li>Ability to perform in a fast-paced and high-pressure environment while maintaining composure and professionalism.</li>
</ul><p>
As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.</p><h5 class="jobSectionHeader"><b>
Comprehensive Benefits Package for Full-Time Employees</b></h5><ul>
<li>Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year</li>
<li>Comprehensive health, dental, and vision insurance, plus disability and life coverage</li>
<li>401(k) with employer match</li>
<li>Exclusive global hotel discounts</li>
<li>Career growth opportunities across our hotel portfolio</li>
<li>Additional perks including paid volunteer time and lifestyle discount</li></ul></div>

Guest Service Representative

First Hospitality

<div><h3 class="jobSectionHeader"><b><i>the smiling face of hospitality...front and center</i></b></h3><h4 class="jobSectionHeader"><b>
What's in it for you&hellip;</b></h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader"><b>About this job...</b></h4><p>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.</p><h4 class="jobSectionHeader"><b>
What you'll be doing...</b></h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader"><b>Requirements...</b></h4><h4 class="jobSectionHeader"><b>
Experience &amp; Education:</b></h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader"><b>Communication:</b></h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader"><b>Physical:</b></h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality&hellip;</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</p></div>

Festival Foods

<div>Location : Name: Verona Position Type: Part-Time Company Overview:
<p>
</p><h2 class="jobSectionHeader"><b>ABOUT FESTIVAL FOODS:</b></h2>
<b>We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
</b><p><b>At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. </b>Job Summary:
</p><p><b>
Join our Festival Foods team as a Part-Time Guest Service Representative!</b></p><p><b>
Job Title:</b><b> Guest Service Representative (GSR)</b><br>
<b>Reports to:</b><b> Guest Services Manager</b></p><p></p><div><br>
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:
<p><b>
What </b><b>You&rsquo;ll</b><b> Do:</b></p><p>
As a Guest Service Representative, your responsibilities will include:</p><ul><li><b>
Provide Helpful Service: </b>Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li><b>
Lead by Example</b>: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li><b>
Utilize Leadership Tools:</b> include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li><b>
Oversee Operations</b>: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li><b>
Support</b>: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li><b>
Monitor &amp; Adjust</b>: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li><b>
Maintain Staffing Levels:</b> Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li><b>
Enforce Labor Laws:</b> Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li><b>
Optimize Scheduling:</b> Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li><b>
Communicate with Shift Managers:</b> Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li><b>
Manage Lane Flow:</b> Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li><b>
Track Attendance:</b> Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li><b>
Cart Management:</b> Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li><b>
Honor Commitments</b>: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li><b>
Support the Team</b>: Other duties as assigned.</li></ul><p><b>
What </b><b>We&rsquo;re</b><b> Looking For:</b></p><p>
To succeed as a <b>Guest Service Representative (GSR)</b>, you should have:</p><ul><li><b>
Strong Leadership</b>: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li><b>
Problem-Solving Skills</b>: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li><b>
Organizational Talent</b>: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li><b>
Teamwork &amp; Training</b>: A commitment to mentoring others and fostering a collaborative team environment.</li></ul><p><b>
Physical Demands and Work Environment:</b></p><p>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.</p><ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul><p><b>
Work Schedule:</b></p><p>
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.</p><div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div><br>
<div></div>
Benefits Overview:
<p>
</p><h2 class="jobSectionHeader"><b>WHY YOU'LL LOVE IT HERE:</b></h2>
<ul><li><b>Associate Discount:</b> Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.<p>
</p></li><li>
<b>Weekly Pay &amp; Premium Pay: </b>Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><p></p><li><b>Two-Week Advanced Scheduling:</b> Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><p></p><li><b>Vision &amp; Dental Insurance:</b> Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.<p>
</p></li><li>
<b>Support:</b> Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.<p>
</p></li><li>
<b>Save for Your Future:</b> Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
<br>
<br>
<i>At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.</i> Location : Address: 660 Hometown Circle Location : City: Verona Location : State/Province: WI Location : Postal Code: 53593</li></ul></div>

Guest Service Representative (Part Time)

Parable Hospitality

<div><p>Applicants 18 years of age or older welcome to apply</p>
<p>
Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!</p>
<p>
Guest Service Representative, Full Time<br>
Rate of Pay: $24.91/hour</p>
<p>
Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.</p>
<p>
Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.</p>
<p>
Essential Functions and Responsibilities of the job include but are not limited to:
<br>
____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing
<br>
personalized service to guests.
<br>
____ Communicate effectively with guests and fellow team members.
<br>
____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
<br>
____ Anticipate and respond to guest needs.<br>
____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
<br>
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.<br>
____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each.<br>
____Maintain and understand special guest programs and franchise related programs.<br>
____ Find solutions quickly, and confidently address and resolve guest concerns.<br>
____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.<br>
____ Answer phones according to service standards and within 3 rings.<br>
____ Full understanding of the Front Desk system for all guest services.<br>
____ Provide assistance to other team members and departments to contribute to the best
<br>
overall performance of the department, restaurant and hotel.
<br>
____ Perform other duties as assigned, requested or deemed necessary by management.</p>
<p>
***Management retains the discretion to add or change the duties of the position at any time. ***</p><p><br>
Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.</p>
<p>
Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.</p>
<p>
At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:</p>
<div>
Pay, Healthcare &amp; Financial Security</div>
<ul><li><div>Competitive Pay</div>
</li><li>Retirement Plans: Attractive pension and 401k programs featuring employer match options.</li>
<li><div>Medical Insurance: Choice of packages via UHA or Kaiser Medical.</div>
</li><li>Dental Insurance: Dental coverage option provided through HDS.</li>
<li>Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.</li>
<li>Reward &amp; Recognition: Programs honoring performance with incentives and awards.</li>
</ul><div>Commute &amp; Out-of-Pocket Savings</div>
<ul><li>Transit Access: Direct front-door access to fare-free Hele-On Bus route.</li>
<li>Free Parking: On-site hotel employee parking lot access during every shift worked.</li>
<li>EV Charging: Free access to on-property electric vehicle charging docks while working.</li>
<li><div>Uniform &amp; Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles.</div>
</li></ul><div>Travel, Lodging &amp; Paid Time Off</div>
<ul><li>Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties.</li>
<li>Local Marriott Staycations: Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.</li>
<li>Friends &amp; Family: Share Marriott lodging discounts worldwide for your inner circle.</li>
<li>Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide.</li>
<li><div>Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.</div>
</li></ul><div>Food &amp; Lifestyle Discounts</div>
<ul><li>Daily Shift Meals: Free hot meal during every shift, curated by the Culinary ʻŌhana.</li>
<li>Global Dining: 20% discount on food, beverages, and room service at properties worldwide.</li>
<li>On-Property Savings: Employee discounts across on-site retail shops and spa services.</li>
</ul><div>Career Growth</div>
<ul><li>Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).</li>
<li>Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career.</li>
</ul>
<p>Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort&rsquo;s ohana!</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Guest Service Representative, Full Time

DESIMONE GAMING INC

<div><p>As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create <b>WOW </b>moments and memories they will carry with them far beyond their stay with us. It is the primary responsibility of the Front Desk Clerk to sell assign rooms, register guests, determine credit render bills, receive cash, and credit payment and provide guest service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.</p><div><ul><li>
Welcome guests to the property, provide memorable service, anticipate guest needs and responding to and resolving any guest complaints.</li><li>
Deliver seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.</li><li>
Enhance guest experience through offering upgraded accommodations where available in accordance with promotions.</li><li>
Partner with Housekeeping and other related departments to meet guest expectations and special requests.</li><li>
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.</li><li>
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.</li><li>
Perform all other job-related duties as requested.</li></ul></div><br>
<p><b>
Required:</b></p><ul><li>
Minimum age of 21 years.</li><li>
One (1) year Hotel Front Desk experience</li><li>
Able to effectively communicate in English, in both written and verbal forms.</li><li>
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.</li><li>
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.</li><li>
Excellent organizational skills to function effectively under time constraints and within established deadlines, with attention to detail.</li><li>
Effective listening abilities with strong judgment skills.</li><li>
Knowledge of accommodations room capacities and amenities.</li><li>
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.</li><li>
Maintain a professional, neat, and well-groomed appearance adhering to company standards.</li></ul><div><div><p><b>
Preferred:</b></p><ul><li>
One (1) year face to face guest service experience.</li><li>
Previous experience working in a similar setting.</li><li>
Experience in cash handling, and credit cards.</li><li>
Experience in sales</li></ul></div></div></div>

Clerk Front Desk

RiverPark Hospitality

<p><b>Job Summary</b><br/>The Guest Service Representative is a member of the Front Office team, the central Hub of the Hotel. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a MUST.</p><p><b>DUTIES AND RESPONSIBILITIES</b><br/>This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, sales, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.</p><p><b>Qualifications Include: (not limited to)</b></p><ul><li>Previous Marriott customer/guest service experience is required. Previous experience in a similar position or within a hotel preferred.</li><li>Excellent communication skills both verbal and non-verbal.</li><li>Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.</li><li>Excellent phone etiquette &amp; computer literacy.</li><li>Ability to read &amp; speak English.</li><li>Previous cash handling experience preferred.</li><li>Fosse Experience or related Hotel PMS Experience.</li></ul><p>Job Types: Full-time and Part-Time</p><p>Embark on a rewarding career where your energy, hospitality expertise, and dedication make every guest&rsquo;s stay extraordinary!</p><p>Pay: $17.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Hotel: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Fresno, CA 93721 (Preferred)</li></ul><p>Work Location: In person</p>

Hotel Front Desk Agent

Holiday Inn Express and Suites

<p>As a Guest Service Representative you are responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. As a Front Desk Agent you are responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following IHG high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.</p><ul><li>Anticipates and responds to guests in a friendly and positive manner.</li><li>Responsible for providing the highest level of service.</li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li><li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li><li>Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.</li><li>Understands and follows IHG guest service recovery program.</li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li><li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li><li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li><li>IHG procedures when handling cash and processing financial transactions.</li><li>Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.</li><li>Produces required volume of work by planning, organizing and prioritizing work duties.</li><li>Adheres to IHG general work rules and department procedures.</li><li>Attends all required department and hotel meetings.</li><li>Maintains a clean and safe work area in compliance with IHG, local, state and federal regulations. Follows all Marriott procedures for guest/associate incidents.</li><li>Knowledgeable of hotel emergency procedures.</li></ul><p>Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.</p><p>Apply in person for immediate consideration and interview at Holiday Inn Express and Suites, 1003 W. Killarney Street, Urbana, IL 61801. No phone calls please</p><p><b>Shift Available part-time or full-time 3pm-11pm and 7am-3pm, must be available nights, weekends and holidays.</b></p><p>Job Type: Full-time or Part time</p><p>Salary: From $16.00 per hour</p><p>Schedule:</p><ul><li><b>Evening shift</b></li><li><b>Weekend availability</b></li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

Guest Services 3-11pm, full and part time positions

Search 10000+ Guest service representative jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 guest service representative jobs Near Me

Guest Service Representative

Guest Service Representative

Guest Service Representative (Part Time)

Guest Service Representative, Full Time

Clerk Front Desk

Hotel Front Desk Agent

Guest Services 3-11pm, full and part time positions