guest service representative

Marriott International

<div>Additional Information 
Job Number25162867 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID Agent (Arabic Speaker) - The Abu Dhabi EDITION

Leisure

We are seeking a friendly, professional, and energetic Guest Service Ambassador to join our team at one of Qatar&rsquo;s leading theme parks/hospitality destinations. As the first point of contact for guests, you will play a vital role in delivering an outstanding guest experience through warm welcomes, efficient service, and knowledgeable support.Key Responsibilities:<ul><li>Greet all guests warmly and professionally upon arrival</li><li>Provide accurate information about park attractions, schedules, services, and amenities</li><li>Assist guests with directions, ticketing, reservations, and general inquiries</li><li>Manage guest complaints or concerns with empathy and efficiency</li><li>Collaborate with other departments (security, operations, housekeeping, F&amp;B) to ensure guest satisfaction</li><li>Promote park events, special offers, and loyalty programs</li><li>Support crowd control and queue management during peak hours</li><li>Maintain a polished, professional appearance at all times</li><li>Uphold health, safety, and cleanliness standards throughout guest areas</li><li>Be a visible role model of IAAPA-level service excellence</li><li>Conduct real-time experience audits to ensure safety &amp; guest satisfaction</li><li>Capture &amp; share live guest insights to shape park strategy</li><li>Convert service moments into premium sales (VIP tours, upgrades, dining plans, etc.</li></ul>Qualifications &amp; Skills:<ul><li>Fluency in Arabic and English is mandatory</li><li>Minimum 2&ndash;3 years of experience in a guest-facing role (hospitality, tourism, theme parks, or customer service)</li><li>Excellent interpersonal and communication skills</li><li>Positive attitude with a strong commitment to guest satisfaction</li><li>Ability to stay calm and courteous in high-pressure or fast-paced environments</li><li>Flexible to work weekends, holidays, and in shifts as needed</li><li>Qatar-based candidates or those with transferable visas preferred</li></ul>Be the face of our brand | Elevate every guest moment | Drive premium experiences.At Leisure, we don&rsquo;t just operate parks &mdash; we create unforgettable experiences. We&rsquo;re pioneering a new model of hospitality that fuses world-class guest service with strategic value creation.Job Type: Full-timePay: QAR4,050.00 per monthApplication Question(s):<ul><li>Are you available to join immediately if selected for this position</li></ul>Experience:<ul><li>Guest service / Customer support / Client relations: 1 year (Required)</li></ul>Language:<ul><li>Arabic and English Fluently and professionaly (Required)</li></ul>

Guest Service Ambassador

Xclusive Boat Charter llc

1. Proactive, presentable motivated, team player, observant and with initiative while performing duties2. Explaining and enforcing rules, regulations, and policies to ensure the safety of patrons.3. Monitoring designated areas to recognize signs of danger4. Warning swimmers regarding unsafe situations &amp; Maintaining order in swimming areas.5. Welcomes the guest upon entering the office and appreciate guest for coming after the trip6. Ability to provide guest proper information in a polite and professional manner7. Administers first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary.8. Performs duties and responsibility with full attention and focus during working hour9. Knowledgeable on trip route and provide proper information on tourist spots10. Responsible to request stocks enough for the day; Food and Beverages and cleaning materials11. Responsible for the safety and security of the guest during the trip12. Cooperating with captain to complete ops audit on daily basis13. Responsible to reconfirm with Captain for the trip requirements and request if completed and confirmed14. Maintain ad keep every safety equipment in proper condition and in proper location15. Notify your captain/operations for any defect of any equipment onboard by daily full inspection of the whole boat16. Report all problems especially major issues to your assigned captain directly without any delay17. Upon signing in and signing out, with or without trips, make sure the yacht is in immaculate condition18. Portray good teamwork with co crew, captains, maintenance, and to the whole operations department19. Provide excellent customer service and encourage guest to leave a good review on the trip experienceJob Types: Full-time, PermanentPay: From AED2,500.00 per month

Lifeguard

Palma Beach Resort

Job Description:As a Front Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:<ul><li>Taking reservations and managing the booking process</li><li>Warmly greeting and registering guests upon arrival</li><li>Providing outstanding guest service throughout their stay</li><li>Settling guest accounts accurately and efficiently upon departure</li><li>Handling guest inquiries, requests, and comments promptly and effectively</li><li>Ensuring that guests' needs and preferences are met to enhance their overall experience</li></ul>Qualifications:To excel in this role, you should possess the following qualifications:<ul><li>A strong focus on delivering exceptional customer service</li><li>Prior experience in front office operations in a resort or hotel is preferred</li><li>Excellent communication skills with fluency in English</li><li>Flexibility to work shifts, weekends, and public holidays as required</li><li>Proficiency in Ms Office &amp; Opera software</li><li>Experience with Opera PMS preferred, with at least 1 year of experience</li></ul>If you are passionate about providing top-notch guest service and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.Job Type: Full-time

Guest Service Agent

<div>Additional Information 
Job Number25162382 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

At Your Service (Saudi)

<div>Additional Information 
Job Number25159945 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge. 
As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.
JOB SUMMARY
Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation.
TASKS
<ul><li>Responds to a wide variety of homeowner requests by accurately assessing the resident&rsquo;s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons&rsquo; policies.
</li><li>Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up.
</li><li>Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.
</li><li>Greets all residents and their guests passing through lobby and offers them assistance
</li><li>Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
</li><li>Assists in Common Area service &ndash; setup the space, provide food and beverage service, assistance with operating equipment etc. to owners
</li><li>Deliveries in-residence dining requests from 3rd party vendors to unit as requested
</li><li>Ensures the residences lobby is always clean, including bell carts and storage area.
</li><li>Complies with Four Seasons Work Rules and Standards of Conduct
</li><li>Works harmoniously and professionally with co-workers and supervisors
</li><li>Ability to use variety of IT systems to perform his own duties and assist homeowners on basic functionality.
</li></ul>ADDITIONAL RESPONSIBILITIES
<ul><li>Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
</li><li>Ability to communicate resident&rsquo;s requests effectively to the Residence Concierge to ensure prompt completion of tasks
</li><li>Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.
</li><li>Relieve other residential roles for meal periods and in case of emergency
</li><li>Assist in crunch other residential roles with operations
</li><li>Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader
</li></ul>SKILLS AND COMPENTENCIES
<ul><li>Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
</li><li>Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
</li><li>Must have minimum of 1+ year bell/guest services experience in a hospitality environment
</li><li>Must be able to prioritize and multi-task, and have a high attention to detail
</li><li>Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
</li><li>Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 &ndash; 100 lbs., respectively
</li><li>High school education or equivalent experience is required
</li><li>A valid driver&rsquo;s license</li></ul></div>

Residence Guest Service Agent

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