guest service representative

Cloud Spaces - Yas Mall

The Role
 Customer Service Representative – ARM We’re looking for a Customer Service Representative to join the team at Al Hamra Mall, representing Aldar Retail Management and delivering exceptional service to every guest. You’ll be the first point of contact for visitors — assisting with inquiries, supporting mall operations, and ensuring a smooth and enjoyable experience for all. Key Responsibilities Guest Experience Greet and welcome all mall visitors warmly, providing signature guest experience. Respond to inquiries about stores, events, promotions, and services with confidence and professionalism. Guide guests with clear directions to stores, facilities, and amenities. Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed. Manage lost and found procedures accurately and efficiently. Handle phone and email communications from guests. Offer assistance to guests with special needs to ensure a comfortable visit. Operational Support Monitor mall areas, reporting safety or cleanliness concerns to management or security. Coordinate with mall management and relevant departments to resolve guest issues efficiently. Distribute promotional materials and inform guests about mall events and services. Support CX activations and in-mall promotional activities. Manage petty cash and ensure accurate end-of-day reconciliations. Retailer & Tenant Relations Act as a liaison between mall management and retailers for service-related matters. Gather and relay tenant feedback or requests to the appropriate teams. What Success Looks Like High guest satisfaction (NPS, CSAT, Mystery Shopper results). Strong stakeholder engagement with retailers and mall management. Consistent adherence to service standards and timely issue resolution. Working Conditions Based at Al Hamra Mall, with daily interaction with guests and retailers. Requires presence during mall operational hours, weekends, and key seasonal activations. Rotational shifts, including weekends and holidays. Qualifications & Experience 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality. Bachelor’s degree or diploma in Business, Hospitality, or Marketing. Fluent in English (Arabic or other languages an advantage). Professional appearance, warm personality, and strong communication skills. Attention to detail, reliability, and a proactive, guest-first attitude.
 
Requirements
 3–5 years of experience in customer service, within mall environments, retail, luxury service, or hospitality. Guest Satisfaction, Guest Experience, Customer Service Located in Ras Al Khaima Bachelor's Degree In Hospitality
 
About the company
 Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.

Customer Service Representative

Marriott International

<div>Additional Information 
Job Number25193521 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Lobby Ambassador - The Jeddah EDITION

<div>Additional Information 
Job Number25192630 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Desk Agent - The Abu Dhabi EDITION

Grand Casino MN

<div><h2 class="jobSectionHeader">It's fun to work in a company where people truly BELIEVE in what they're doing!</h2><h2 class="jobSectionHeader">
We're committed to bringing passion and customer focus to the business.</h2>
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
SUMMARY
If you&rsquo;re outgoing, friendly, and have a passion for guest service &ndash; this position is for you! Welcome to the introductory world of Grand Casino marketing, from enrolling new player&rsquo;s to assisting in execution of events, promotions, and entertainment acts to answering Guest questions and booking hotel rooms, this marketing ambassador position is just what you&rsquo;re looking for.
MEETING PERFORMANCE EXPECTATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION<ul><li>
Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.</li><li>
Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.</li><li>
Promotes player&rsquo;s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.</li><li>
Maintain a strong working knowledge of the current software functionality of the player&rsquo;s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.</li><li>
Thorough understanding of drawing software and how to properly execute drawings.</li><li>
Ability to emcee promotional events in a professional and respectful manner.</li><li>
Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.</li><li>
Basic knowledge of the current hotel booking software and travel search engines to properly handle incoming inquiries.</li><li>
Ongoing knowledge of room rates, types, locations, package plans, special features, hours of operations and various local attractions to provide Guests, as necessary.</li><li>
Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.</li><li>
Answers incoming phone calls and handles reservation requests, to include hotel room, concert tickets, restaurants, tee times, etc. Ensures accuracy of input and provides Guest confirmation.</li><li>
Provides highest level of personalized attention and guest service to our high-end VIP Guests.</li><li>
Serves as the first point of telephone contact for Hosted/VIP Players.</li><li>
Makes good business decisions regarding service recovery including comping Hosted Players to levels required to ensure retention of their business.</li><li>
Work closely with the Executive Host team to ensure proper contacts are made with Guests concerning future visits and reservations.</li><li>
Tracks guest visits, arranges on-property accommodations, and provide complimentary using established guidelines as a basis for decision-making.</li><li>
Under the mentorship of an Executive Host, makes outbound calls to notify guests of upcoming events and encourages registration for events, hotel rooms, drawings, etc. to drive additional trips to the casino.</li><li>
Assists with special mailers on behalf of Executive Hosts, such as birthday and anniversary greetings, monthly offer letters, etc.</li><li>
Alerts Executive Hosts when specific players check in at the hotel, insert cards into machines or begin playing at tables, as requested by the Guest, or when Guest is a &ldquo;no show&rdquo; at hotel.</li><li>
Ability to follow proper operational practices as it relates to the marketing department and property.</li><li>
Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.</li><li>
Listens to Guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions.</li><li>
Upsell properties and amenities by informing Guests of offerings and upcoming events.</li><li>
Maintains excellent communication skills and good working relations with other departments.</li><li>
Assists in the flow of communication throughout the operation and attends ongoing communication meetings.</li><li>
Maintains a strong working knowledge of proper emergency procedures; contacting security and emergency medical technicians when needed and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.</li><li>
Maintains log of phone calls &ndash; reports problems accordingly to appropriate department/Associate(s).</li><li>
Assists in the selling of tickets through concert ticketing software system.</li><li>
Setup and teardown of staging and seating of various events.</li><li>
Administers paging or overhead announcements in a clear, professional voice.</li><li>
Check and return Guest coats in the coat check area, when applicable.</li><li>
All other duties as assigned.</li></ul>
LEADERSHIP FRAMEWORK<ul><li>
Serves and develops others by building relationships.</li><li>
Fosters an inclusive workplace where inclusion and individual differences are valued.</li><li>
Collaborates across boundaries to achieve common goals.</li><li>
Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.</li><li>
Sets direction and influences others to translate vision into action.</li><li>
Demonstrates drive for continued personal and professional growth.</li></ul>
EDUCATION and/or EXPERIENCE<ul><li>
High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment</li><li>
One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.</li><li>
Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email communication.</li><li>
Money-handling experience preferred.</li><li>
This position is a full-time position that will be scheduled as both a Players Club Ambassador and Players Club Supervisor</li></ul>
MATHEMATICAL SKILLS<ul><li>
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.</li></ul>
REASONING ABILITY<ul><li>
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.</li></ul>
PHYSICAL DEMANDS<ul><li>
Talk and hear; ability to communicate effectively.</li><li>
See and adjust focus to include close, distance, depth, and peripheral vision;</li><li>
Stand, walk, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl;</li><li>
Handle objects, tools, and controls; reach with arms and hands.</li><li>
Be able to lift and carry objects up to 25 lbs.</li></ul>
WORK ENVIRONMENT
While performing the duties of this job, the associate is regularly exposed to:<ul><li>
A low-to-moderate noise level (offices).</li><li>
A moderate-to-loud noise level (public areas).</li></ul>
SPECIAL QUALIFICATIONS<ul><li>
Must be able to secure license from Gaming Regulatory Authority.</li><li>
Responsible for following all relevant Detailed Gaming Regulations (DGR&rsquo;s).</li><li>
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.</li></ul><h3 class="jobSectionHeader">
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</h3><h3 class="jobSectionHeader">
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</h3>
#PD6</div>

Players Club Ambassador FT/RO $16-$24/hr. w/Dual Rate Supervisor $20/hr

Al Dhannah Golf Club

We are seeking a well-presented and service-oriented Receptionist cum Hostess with a Food &amp; Beverage background and POS system experience to join our restaurant team. The ideal candidate will manage guest arrivals, reservations, and table assignments while supporting the service team with POS-related tasks and ensuring a smooth and professional front-of-house operation.Key Responsibilities:<ul><li>Greet guests warmly and professionally upon arrival and manage seating arrangements to ensure an exceptional dining experience.</li><li>Maintain and update reservations using reservation platforms or manual logs; manage walk-ins efficiently.</li><li>Assist with guest inquiries regarding the menu, daily specials, and promotions.</li><li>Operate the POS system for billing, splitting checks, printing receipts, and processing payments when required.</li><li>Support the F&amp;B service team during peak hours by coordinating communication between front and back-of-house.</li><li>Maintain cleanliness and presentation of the hostess desk, entrance area, and lobby.</li><li>Handle guest feedback, complaints, and special requests with a professional and solution-oriented attitude.</li><li>Ensure guest flow is managed smoothly, especially during busy hours or large group arrivals.</li><li>Assist in monitoring dining room activity to ensure guest satisfaction and prompt service.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a similar role within the hospitality or F&amp;B industry.</li><li>Solid understanding of restaurant service flow and guest engagement.</li><li>Hands-on experience with POS systems (e.g., Micros, Toast, Oracle, etc.).</li><li>Excellent communication and interpersonal skills.</li><li>Well-groomed, presentable, and confident in dealing with international guests.</li><li>Basic knowledge of F&amp;B operations, including menu knowledge, table settings, and service etiquette.</li><li>Ability to multitask, stay calm under pressure, and handle high-volume environments.</li><li>Proficient in English; knowledge of additional languages is an asset.</li></ul>Job Type: Full-time

Receptionist

Hilton

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

Ramada by wyndham dubai barsha heights

<div>This is a full-time, on-site Guest Service Agent role based in Dubai. The Guest Service Agent will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and responding to inquiries. The role also includes assisting guests with their needs, providing information about the hotel's services, and ensuring seamless guest experiences. The role requires excellent interpersonal and customer service skills to address guest requests promptly and professionally.
<div><h2 class="jobSectionHeader">Experience Needed</h2><ul><li>
Strong interpersonal, communication and customer service skills</li><li>
Proficiency in managing reservations, check-in, and check-out procedures</li><li>
Ability to handle guest inquiries and resolve concerns effectively</li><li>
Basic technical skills related to hospitality management systems and software</li><li>
Attention to detail, organizational skills, and the ability to multitask in a dynamic environment</li><li>
Previous experience in a similar role in a hotel is preferred</li><li>
Fluency in English; additional language proficiency is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Team Management<h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication, Flexibility, Interpersonal Skills<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div></div>

Guest Service Agent

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