guest service representative

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Requirements...</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader">Physical:</h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Guest Service Representative

The Olympia Companies

<div>The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

$18 per hour starting pay.

All employees of The Inn on Boltwood are subject to a background check.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you&rsquo;re not just getting a job &ndash; you&rsquo;re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here&rsquo;s how we show our commitment:
<ul>
<li>Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.</li>
<li>Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.</li>
<li>Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.</li>
<li>Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!</li>
<li>Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.</li>
<li>Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!</li>
</ul>
We&rsquo;re more than just a business&mdash;we&rsquo;re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!

Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education
<ul><li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.</div>

BMI Hospitality Management

<div>Do you want to work for a great company with competitive benefits and pay? The Hampton Inn Everett is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:<ul><li>
Medical, dental, and vision offered after qualification period</li><li>
Competitive performance bonuses - potential for up to $400 monthly</li><li>
401k with match offered after qualification period</li><li>
Employee discounts at Hilton Hotels worldwide</li><li>
Washington State Paid Sick Leave</li><li>
Overtime pay for holidays worked, 10 holidays per year</li><li>
Free parking</li></ul>
Job Description:<ul><li>
Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction</li><li>
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities</li><li>
Controls and records financial transactions a front desk</li><li>
Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone</li><li>
Maintains a friendly, cheerful, and courteous demeanor at all times</li><li>
Performs other duties as assigned, requested, or deemed necessary by management</li><li>
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations</li><li>
Aids other associates and departments to contribute to the best overall performance of the department and the hotel</li><li>
Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management</li></ul>
Preferred Skills:<ul><li>
Strong Computer skills, including Microsoft Office</li><li>
Ability to type 40+wpm</li><li>
Able to learn new web applications</li><li>
Previous customer service experience preferred</li><li>
Strong work ethic</li><li>
Able to stand for extended periods of time</li><li>
Able to lift up-to 20 lbs.</li><li>
Must be able to work weekends and holidays</li></ul></div>

Hotel Guest Service Representative

Holiday Inn Express-Cheyenne

Holiday Inn Express Cheyenne is looking for a new person to join our team. A positive, energetic person. Previous experience is not required.As the Guest Service Representative, you greet and welcome guests to the hotel and make them feel comfortable while gathering their information for proper guest check-in and check-out. You must perform all Guest Service Representative duties in accordance with the Company policies and procedures. Reports to: The Assistant General Manager or Guest Service Manager (whichever is applicable to the hotel) is your immediate supervisor. In the absence of the Assistant General Manager and/or Guest Service Manager, the General Manager is your immediate supervisor. In the absence of your immediate supervisors, the Regional Manager assigned to the hotel is available to answer questions. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Offers courteous and sincere hospitality at all times. Understands what is meant by &ldquo;good guest service&rdquo;. (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)2. Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants and shopping, and answers complaints or concerns by the guests.3. Is part of the hotel&rsquo;s security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor.4. Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges and any other necessary documentation.5. Promotes all Company/Brand loyalty programs6. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations.7. Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and date, recording and making guest wake-up calls. Able to operate a TDD (Telecommunications Device for the Deaf).8. Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.9. Knows room rates, locations, and furnishings of all rooms.10. Knows physical make-up and layout of the building, both interior and exterior.11. Reviews front desk log and records the activities of your shift, in the log.12. Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork.13. Reports any problems, orally or in writing, concerning the front desk, guest relations, and maintenance to immediate supervisor on a daily basis.14. Takes reservations and cancellations received over the telephone, through the front desk computer, through the mail, over the fax and in person and accurately inputs data in the property management system.15. Is responsible for being aware of any changes in hotel operations and policies.16. Locks and secures the front desk area at any time when required to leave the area (is required to take and use portable telephone for guest needs and potential emergencies).17. Keeps all entrances and sidewalk areas reasonable free of snow and ice.18. Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.19. Delivers rollaways, cribs, and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested.20. Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.21. Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash, etc.).22. Makes coffee; supplies and cleans coffee bar/great room area. Restocks and cleans pantry/suite shop if available as a guest amenity.23. Helps secure guest lodging with referrals when the hotel is full.24. Keeps all areas of the front desk area supplied with necessary items. Reports to immediate supervisor any supplies that are needed.25. As lost and found items are turned in, records and places in proper storage area. Guest Service Representative Job Description26. Cleans guest rooms, either when the hotel is full and there is a vacant room that needs to be cleaned to be sold, or when the hotel is short of housekeeping staff.27. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform the duties of this job, the employee is regularly required to talk and hear. The employee must have the ability to speak and understand the English language. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push and pull weights up to 50 pounds. The employee is required to push a stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 48 inches from the floor. In addition, the employee must be able to reach the lowest shelf on the cart at an approximate height of 6 inches from the floor. Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping and kneeling. The employee is required to frequently lift shovel and snow weights up to 20 pounds.Other Duties: 1. Completes any correspondence concerning front desk matters (reservations, confirmations, sales letters, direct bills, accidents, etc.).2. Maintains all records and files used at the front desk in hotel operations or required by management: (occupancy percentages, room attendant sheets, reservation records, billing statements, tracking sheets, guest messages etc.). 3. Performs any additional duties that, from time to time, may be assigned by immediate supervisor.4. Completes all on-going required trainings and certifications, and trainings suggested by the General Manager or Brand Standards.This is not a complete list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the job. While this job description is intended to be a representative explanation of the current job duties, management reserves the right to revise the job duties or to require that other or different duties be performed when circumstances change (emergencies, changes in personnel, workload, etc.). I acknowledge that I have received, read and understand the Guest Service Representative job description which is printed on 2 pages, including this page. I can perform all of the essential functions and physical demands of the job (with or without reasonable accommodation), with only the following exception(s):Job Type: Full-timePay: $13.00 - $15.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Cheyenne, WY 82001 (Required)</li></ul>Ability to Relocate:<ul><li>Cheyenne, WY 82001: Relocate before starting work (Required)</li></ul>Work Location: In person

Guest Service Representative/Front Desk

Armstrong Air & Space Museum

Summary of Duties:Assists in the performance of a variety of customer-related duties to include greeting customers; sales of retail merchandise, admission and membership products and services; providing telephone coverage; and maintaining the presentation of the Museum retail area. This is a part-time, hourly, non-exempt position and will be seasonal from now until after Labor Day.Essential Duties and Responsibilities:- Builds customer relations by providing a superior service experience during every interaction through reflective and active listening, addressing the customer&rsquo;s needs, providing information and assistance, and presenting a professional image for the Museum- Clearly and accurately communicates product and services information in order to influence a customer&rsquo;s buying decision- Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction- Act as customer advocate providing the customer&rsquo;s feedback to appropriate staff- Provides general assistance by answering telephone calls, transferring calls appropriately and fulfilling requests and orders- Responsible for facilitating general and group admissions transactions- Provides general assistance to the retail operations of the Museum by arranging merchandise in bins and shelves, restocking counter supplies, keeping shelves stocked full, completing internal sales transactions, assisting in taking inventory, and performing regular cleaning and sanitizing protocols in the store.- May participate in the interpretative programs if called upon to do so- May be responsible for routine maintenance of building and grounds when called upon to do so- Facilitate visitor interaction through exhibits when needed.- Answer simple questions about the museum and its operation- Other duties as assignedSupervisory Responsibilities:- NoneQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- High school diploma or equivalent, or current high school student. Previous experience in customer service and/or sales is desirable.- Ability to clearly and accurately communicate Museum events, products and services in conversations. Ability to build rapport over the phone. Control conversations and demonstrate exceptional service delivery behaviors- Ability to perform simple mathematical calculations- Skill in operating computers (including web browsers), multi-line telephone, PA system announcements, calculator, and point of sales system.- Ability to organize and orchestrate multiple activities simultaneously. Attention to detail and accuracy. Timely, independent decision-making abilities. Ability to synthesize and summarize data. Ability to carry out routine instructions.Physical Demands:- Requires prolonged standing, some bending, stooping, twisting and stretching with only minimum restrictions. Requires eye-hand coordination and manual dexterity sufficient to operate an adding machine, cash register and computer. Range of hearing, speech, and sight conducive to communicating with a varied audience and/or staff, to record, prepare and convey appropriate materials and information. Requires lifting boxes and items up to 40 pounds occasionally. Unloads and stocks merchandise up to 40 lbs.Work Environment:- Work is performed in an office/museum setting and surrounding grounds. Work involves frequent contact with staff, visitors, school and tour groups. Work may be stressful at times. Frequent weekends.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Armstrong Air &amp; Space Museum is an equal opportunity employer. The Armstrong Air &amp; Space Museum does not discriminate in its employment on the basis of race, color, religion, gender, national origin, ancestry, disability, age, and veteran status, or on any other basis that would be in violation of any applicable federal, state or local law.Compensation: $11.20--$11.55 per hour, non-exempt.Benefits include: sick time, free museum membership, discounts on museum merchandise and select programs.Job Types: Part-time, SeasonalPay: $11.20 - $11.55 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Guest Service Representative (seasonal)

LBA Hospitality

<div>Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.<ul><li>
Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred</li><li>
High school diploma or equivalent.</li></ul>
SUMMARY OF ESSENTIAL JOB FUNCTIONS<ul><li>
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.</li><li>
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.</li><li>
Must be able to stand for eight hours, bend, stretch, reach.</li><li>
Must be able to see and hear.</li><li>
Must be able to communicate with other associates and/or guests.</li></ul>
Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:<ul><li>
Manager on Duty functions.</li><li>
Cash and credit card handling, balancing charges</li><li>
Safety and security measures</li><li>
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.</li><li>
Frequent Stay Program</li><li>
Reservations procedures including cancellations and &ldquo;walking&rdquo; guest</li><li>
Phone etiquette and answering procedures</li><li>
Area shopping, dining, entertainment and travel directions to assist guest inquiries.</li><li>
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.</li></ul>
Skills:<ul><li>
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.</li><li>
Proficient in written and verbal English</li><li>
Problem solving and conflict resolution skills</li></ul>
Abilities:<ul><li>
Multi task, remain associate and guest service centric.</li><li>
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.</li><li>
Assist with guest issues with professionalism, maintaining hospitable attitude.</li><li>
Able to work unsupervised and be productive at all times, even overnight.</li></ul>
SPECIFIC RESPONSIBILITIES<ul><li>
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.</li><li>
Promote and sell services/amenities of the hotel.</li><li>
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.</li><li>
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.</li><li>
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.</li><li>
Check all credit cards for validity before the end of the shift.</li><li>
Learn and utilize PMS.</li><li>
Ensure all cash, check and miscellaneous departments are in balance at shifts end.</li><li>
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.</li><li>
Have a thorough working knowledge of emergency procedures.</li><li>
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.</li><li>
Report any unusual occurrences or request to the manager.</li><li>
Maintain stock/cleanliness of the Market area if applicable.</li><li>
Maintain certification from a responsible vendor training if alcohol is served.</li><li>
Be flexible in regard to work schedule.</li><li>
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.</li><li>
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.</li></ul>
WORKING CONDITIONS/SPECIAL REQUIREMENTS<ul><li>
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.</li><li>
Standing, walking for long periods of time while maintaining a friendly professional image.
</li><li>May be required to work any day/shift, including weekends.</li><li>
Must be able to work a night shift schedule</li></ul>
POSITIONS FOR POSSIBLE ADVANCEMENT<ul><li>
Assistant General Manager</li><li>
Guest Service Manager</li><li>
Guest Service Supervisor</li></ul>
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.</div>

Guest Service Representative - Night Auditor

Hilton Garden Inn Hotel

<div><div>Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.</div>
<div></div>
<div>From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company&rsquo;s services. In return you will be given opportunities to grow and advance in your career.</div>
<div></div>
<div>Kana Hotel Group is proud to offer the following benefits:</div>
<ul><li>Medical</li>
<li>Vision</li>
<li>Dental</li>
<li>401K</li>
<li>Immediate Pay- earned wage access!</li>
<li>Vacation time</li>
<li>Sick time</li>
<li>Holiday pay</li>
<li>Bonus opportunities</li>
<li>Brand-specific employee discounts</li>
<li>Long term/short term disability</li>
<li>Life insurance</li>
</ul>
<div></div><div><div><div>Primary Responsibilities</div>
<ul><li>Greet guests and perform check-in/out procedures</li></ul>
<ul><li>Follow all cash and credit card procedures required by hotel and brand standard</li></ul>
<ul><li>Check house count to determine the rooms available for the day</li></ul>
<ul><li>Review credit limit exception report &amp; gets additional approval if necessary</li></ul>
<ul><li>Check expected departures for today &amp; clears checkouts or extends stays after check out time</li></ul>
<ul><li>Update housekeeping room status when received from housekeeping</li></ul>
<ul><li>Balance departments from daily activity report at the end of shift</li></ul>
<ul><li>Performs cashier shift change when cash is in balance</li></ul>
<ul><li>Explain any of the hotel&rsquo;s promotional items to each guest checking in &amp; gives them to any guest who requests them</li></ul>
<ul><li>Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations</li></ul>
<ul><li>Respond promptly to any guests&rsquo; inquiries or complaints; Offers alternate solution if guest demand cannot be met</li></ul>
<div>&bull; Demonstrate commitment to servicing the guest by being hospitable and accommodating &bull; Document any guest accidents by completing the accident report form</div>
<ul><li>Ability and flexibility to work various shifts including evenings, weekends, and holidays</li></ul>
<div></div>
<div>Education/Experience</div>
<ul><li>High School diploma or GED preferred</li></ul>
<ul><li>One year hospitality experience required</li></ul>
<ul><li>Customer service experience required</li></ul>
<ul><li>Experience handling cash and credit card procedures</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Knowledge of the hotel layout, all amenities offered, and all procedures &amp; organization.</li></ul>
<ul><li>Knowledge of local geographic area knowledge, area businesses &amp; services, major highway/street information, and community events &amp; attractions.</li></ul>
</div>
</div><div></div><div>Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div></div>

Guest Service Representative Part-time 3pm-11pm

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Guest Service Representative - Night Auditor

Guest Service Representative Part-time 3pm-11pm