guest service representative

Hampton by Hilton

<div><p>As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotels continuing efforts to deliver outstanding guest service and financial profitability.
</p><p>Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p></p><p><b><br>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Audit, post, and balance daily cashiers work for Hotel</li><li>
Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guests account daily</li><li>
Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.</li><li>
Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotels performance; ensure distributed to the appropriate departments</li><li>
Ensure credit card system reconciles to daily transaction lists</li><li>
Verify cash postings and verify cashier drops to ensure accurate</li><li>
Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management</li></ul><p><b>
ADDITIONAL GUEST SERVICE REPRESENTATIVE RESPONSIBILITIES</b></p><ul><li>
Greets all guests in a pleasant and professional manner</li><li>
Completes the guest registration and check-out procedures</li><li>
Answers telephone, transfers calls, and takes messages when applicable</li><li>
Makes hotel reservations for guests, including changes and cancellations</li><li>
Follows proper credit card procedures</li><li>
Maintains accurate bank during shift and uses correct vouchers for specified transactions</li><li>
Responds to all guest needs and requests in a timely fashion</li><li>
Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction</li><li>
Understands hotel service and programs</li><li>
Knowledgeable of geographical area and points of interest</li><li>
Files appropriate paperwork as directed</li><li>
Ensure the front desk is adequately stocked of all supplies</li><li>
Understands hotel emergency procedures and evacuation protocols</li><li>
Collects payment for all guests at check-in and check-out. Makes changes as necessary</li><li>
Keeps Front Office and Lobby area near, clean, vacuumed, and dusted daily</li><li>
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager</li><li>
Ensure uniform and personal appearance is clean and professional</li><li>
Maintain confidentiality of proprietary information and protect company assets</li><li>
Speak with others using clear and professional language</li><li>
Establishes and maintains open, collaborative relationships with employees and fellow management team members.</li><li>
Perform all reasonable job duties as requested.</li></ul><p><b>
JOB REQUIREMENTS</b></p><ul><li>
High School diploma or equivalent and/or experience in a Hotel or a related field preferred</li><li>
Significant attention to detail.</li><li>
Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.</li><li>
Understanding of basic math skills</li><li>
Good verbal and guest interaction skills</li><li>
Collect money and issue change where applicable</li><li>
Ability to work as a cohesive team member - relaying information appropriately from shift to shift</li><li>
Must be able to stand for several hours at a time</li><li>
May be required to lift items up to 25 lbs.</li></ul>
<br>
Brand: Hampton Inn
<br>
Address: 700 Hwy 12 Starkville, MS - 39759
<br>
Property Description: Hampton Inn
<br>
Property Number: 7290</div>

Night Auditor

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.</p><b><br>
Qualifications</b><ul><li><br>
College diploma in hotel management or related field.</li><li>Previous experience as an Guest Service Centre Supervisor in Front Office.</li><li>Excellent oral communication skills.</li><li>Experience with Front Office systems.</li><li>Fluent in English, both written and spoken.</li></ul></div>

Guest Service Centre Manager

Stonebridge Companies

<div><div>City, State:</div>
Greenwood Village, Colorado<div></div><div><br>
The purpose of a GUEST SERVICES MANAGER is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.</div><div></div><div>
Salary Position: 60,000</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><div></div><ul><li>
Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.</li><li>
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.</li><li>
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.</li><li>
Effectively trains guest service agents on proper front desk procedures.</li><li>
Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.</li><li>
May prepare weekly schedules for front office staff.</li><li>
Address performance deficiencies of front office staff through coaching and disciplinary actions.</li><li>
Complete performance evaluations for front office staff timely.</li><li>
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.</li><li>
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.</li><li>
Required reports are timely and of a quality that can be shared with corporate.</li><li>
Rates are accurate and monitored daily.</li><li>
Is proficient at managing inventory in the property management system.</li><li>
Frequently meets with and reviews work generated by the night auditor.</li><li>
Maintains regular attendance and is consistently on time.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li></ul><div></div><div>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.</div><div></div><div>
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE</div><div></div><div>
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.</div><div></div><div>
Associate demonstrates ORGANIZATIONAL SUPPORT</div><ul><li>
Observes and adheres to safety and security procedures, promoting a safe work environment.</li><li>
Ensures new hires complete new hire orientation.</li></ul><div></div><div>
Associate demonstrates INITIATIVE</div><ul><li>
Seeks out new assignments and assumes additional duties when necessary.</li></ul><ul><li>
Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.</li></ul><div></div><div>
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY</div><ul><li>
Can be relied upon regarding task completion and follow up.</li><li>
Ensures work responsibilities are covered when absent.</li></ul><div></div><div>
Associate demonstrates ACCOUNTABILITY for their job performance</div><ul><li>
Takes ownership of all work performed and communicated.</li></ul><ul><li>
Completes tasks on time or notifies appropriate person with an alternate plan.</li></ul><div></div><div>
Associate demonstrates acceptable PRODUCTIVITY standards</div><ul><li>
Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.</li><li>
Assists department in exceeding productivity standards.</li></ul><div></div><div>
Associate demonstrates effective PROBLEM SOLVING</div><ul><li>
Identifies and resolves problems in a timely manner, using intuition and experience to complement data.</li><li>
Gathers and analyzes information skillfully.</li></ul><div></div><div>
Associate demonstrates WORKPLACE RESPECT to all associates</div><ul><li>
Demonstrates knowledge of EEO policy and promotes a harassment-free environment.</li><li>
Shows respect and sensitivity for cultural differences.</li><li>
Able to build morale and group commitments to achieve goals and objectives.</li></ul><div></div><div>
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION</div><ul><li>
Practices attentive and active listening with all employees.</li><li>
Listens without interruption and gets clarification.</li><li>
Actively participates in meetings, contributing ideas to improve the company.</li></ul><div></div><div>
Associate demonstrates excellent CUSTOMER SERVICE SKILLS</div><ul><li>
Solicits customer feedback to improve service.</li></ul><ul><li>
Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.</li></ul><div></div><div>
Associate demonstrates effective FINANCIAL MANAGEMENT skills</div><ul><li>
Monitors and controls labor costs.</li><li>
Seeks approval for overtime, if required.</li></ul><div></div><div>
Associate effectively MANAGES PEOPLE</div><ul><li>
Provides regular performance feedback and proactively addresses performance concerns of staff.</li></ul><ul><li>
Develops staff so that successful customer service scores are achieved.</li></ul><div></div><div>
EDUCATION AND EXPERIENCE REQUIREMENTS:</div><ul><li>
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.</li></ul><div></div><div>
QUALIFICATIONS</div><ul><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Ability to write routine reports and correspondence.</li><li>
Ability to speak effectively before groups of customers or employees of organization</li><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.</li><li>
Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES</div><ul><li>
Position has supervisory responsibilities of front office staff.</li></ul><div></div><div>
WORK ENVIRONMENT</div><div>
The work environment normally entails the following:</div><ul><li>
Indoor work environment</li><li>
Minimal to moderate noise levels consistent with hotel environment</li></ul><div></div><div>
PHYSICAL DEMANDS:</div><div>
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.</div><div></div><div>
The physical activity normally entails the following attributes.</div><div>
Position is expected to:</div><ul><li>
Stand more than 2/3 of the time</li><li>
Walk less than 1/3 of the time</li><li>
Sit less than 1/3 of the time</li><li>
Lift up to 15 lbs less than 1/3 of the time.</li><li>
Push / pull up to 15 pounds.</li></ul><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-11-19<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Service Manager

Assets Group

<p><b>Job Title:</b> Spa Receptionist</p><p><b>Department:</b> Spa &amp; Wellness</p><p><b>Hotel: Maysan LXR Palace</b></p><p><b>Reports To:</b> Spa Manager</p><p><b>Job Summary:</b></p><p>The Spa Receptionist is responsible for providing exceptional guest service by ensuring a smooth and welcoming spa experience from arrival to departure. This includes handling reservations, guest inquiries, payments, and coordinating with therapists to ensure seamless operations in line with the hotel&rsquo;s luxury standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Welcome guests warmly and assist them with check-in, check-out, and general inquiries.</li><li>Manage spa bookings, appointments, and schedules efficiently through the reservation system.</li><li>Provide detailed information about spa treatments, facilities, and promotions.</li><li>Handle payments accurately and process billing in compliance with hotel policies.</li><li>Coordinate with spa therapists and attendants to ensure timely service delivery.</li><li>Maintain a clean and organized reception and relaxation area.</li><li>Promote spa services and retail products to maximize revenue.</li><li>Respond to guest feedback and resolve issues promptly to ensure satisfaction.</li><li>Ensure adherence to health, safety, and hygiene standards within the spa.</li><li>Support in administrative duties such as daily reports, stock control, and guest records.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Minimum 1&ndash;2 years of experience in a similar role within a luxury hotel or spa environment.</li><li>Strong communication and interpersonal skills.</li><li>Professional appearance and positive attitude.</li><li>Proficiency in MS Office and spa management/reservation systems.</li><li>Fluency in English; additional languages are an advantage.</li><li>Customer service-oriented with strong attention to detail.</li></ul><p><b>Personal Attributes:</b></p><ul><li>Warm, friendly, and professional demeanor.</li><li>Ability to multitask and remain calm under pressure.</li><li>Team player with a proactive attitude.</li><li>Flexible to work in shifts, weekends, and public holidays.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,300.00 per month</p>

Leisure & Recreation Receptionist - Arabic Speaker

Hilton

<div><p>Telephone Operator</p><p>
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:</p>
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Telephone Operator

Jannah Hotels & Resorts , Abu Dhabi

<p><b>Job Title:</b> Guest Service Agent<br/><b>Company:</b> Jannah Hotels &amp; Resorts<br/><b>Location:</b> Abu Dhabi, United Arab Emirates (On-site)<br/><b>Employment Type:</b> Full-time</p><p><b>Job Description:</b><br/>Jannah Hotels &amp; Resorts is seeking a dedicated and service-oriented <b>Guest Service Agent</b> to join our Front Office team in Abu Dhabi. The ideal candidate will play a key role in delivering warm, efficient, and professional service to all guests, ensuring a memorable stay from arrival to departure.</p><p><b>Key Responsibilities:</b></p><ul><li>Welcome guests and handle check-in and check-out procedures</li><li>Assist guests with inquiries, requests, and hotel information</li><li>Coordinate with internal departments to ensure smooth operations</li><li>Resolve guest concerns professionally and promptly</li><li>Maintain accurate records, handle payments, and update guest profiles</li><li>Uphold high hospitality standards at all times</li></ul><p><b>Must-Have Requirements:</b></p><ul><li>You must be <b>locally available in the UAE</b> and able to attend a <b>face-to-face interview in Abu Dhabi</b></li><li>Minimum <b>2 years of hotel experience</b> in a <b>4- or 5-star property</b></li><li>Able to <b>join immediately</b> (or with very short notice)</li><li>Strong communication and customer service skills</li><li>Ability to work under pressure and in a fast-paced environment</li></ul><p><b>Preferred:</b></p><ul><li>Experience with Opera or similar PMS</li><li>Additional languages (Arabic or others) is a plus</li></ul><p><i>If you meet the above criteria, please apply &mdash; we would love to hear from you!</i></p><p>Job Type: Full-time</p><p>Pay: AED1,600.00 - AED2,200.00 per month</p><p>Application Question(s):</p><ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Experience with Opera or similar PMS</li></ul>

Guest Service Agent

Ayla Hotels & Resorts

<p>Arab Nationality</p><p>1.1 Ensures incoming guests are given the highest possible personal service.</p><p>1.2 Maintains effective communication with all related departments to ensure smooth service delivery.</p><p>1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</p><p>1.4 Greets guests on their arrival ensuring they feel expected and welcome.</p><p>1.5 Ensures the guest receives the accommodation he/she is expecting.</p><p>1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</p><p>1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.</p><p>1.8 Maintains awareness of guest profile through the Wish.Net guest history.</p><p>1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.</p><p>1.10 Receives payments by cash, credit card or account, adhering to the company Credit Policy at all times.</p><p>Job Type: Full-time</p>

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