guest service representative

Travelodge by Wyndham

Do you love meeting new people and creating great first impressions? Are you friendly, dependable, and passionate about customer service? Travelodge Golden is looking for an enthusiastic Guest Service Representative to join our team and help deliver exceptional experiences to our valued guests.As the first and last person our guests interact with, you'll play a key role in making every stay memorable.What You'll Do<ul><li>Welcome guests with a warm and professional attitude</li><li>Handle guest check-ins and check-outs efficiently</li><li>Answer phone calls, respond to inquiries, and assist with reservations</li><li>Process payments and maintain accurate records</li><li>Assist guests with requests, concerns, and local recommendations</li><li>Work closely with housekeeping and maintenance teams to ensure guest satisfaction</li><li>Maintain a clean, organized, and professional front desk area</li></ul>What We're Looking For<ul><li>Outstanding customer service and communication skills</li><li>Positive attitude and professional appearance</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer skills and willingness to learn hotel software</li><li>Reliable, punctual, and team-oriented</li><li>Previous hotel or customer service experience is a plus, but not required!</li></ul>The ideal candidate enjoys helping others, stays calm under pressure, and takes pride in providing outstanding service. If you can turn a simple stay into a great guest experience with a smile, we'd love to meet you.Join the team at Travelodge Golden and become part of a hospitality culture built on service, teamwork, and creating memorable guest experiences!Pay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Guest Service Representative

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
Perks</h4>
Paid Time Off! Holiday Pay! Travel Discount! 401k! Health Benefits Day One! Free Bus Pass! Discounted Parking!<h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Hotel discount at locations worldwide!</li>
<li>Paid time off and holiday pay incentives!</li>
<li>Professional development and promotion opportunities!</li>
<li>401(k) available for all associates!</li>
<li>Medical, Dental, Vision, and Supplemental insurance available from DAY ONE!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Open availability required for AM, Mid, and PM shifts any day of the week, including holidays.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>
Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>
Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>
If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">
Requirements...</h4>
Experience &amp; Education:<ul>
<li>
2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>
High School diploma or equivalency education certificate required</li>
</ul>
Communication:<ul>
<li>
Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul>
Physical:<ul>
<li>
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>
Lift, lower, and maneuver 30 pounds occasionally</li>
</ul><div><h4 class="jobSectionHeader">
About First Hospitality&hellip;</h4></div>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Staybridge Suites

Job Overview Join our dynamic team as a Part Time Guest Service Representative and become the welcoming face of our hospitality experience! In this lively role, you&rsquo;ll deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and comfortable. Your energetic approach will help create memorable stays for our guests, whether they&rsquo;re here for relaxation or business. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop multilingual skills and hotel management expertise.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Check guests in and out efficiently using multi-line phone systems and front desk software</li><li>Handle guest inquiries with enthusiasm, providing information about hotel amenities, local attractions, and services</li><li>Manage reservations, cancellations, and modifications accurately while maintaining a smooth check-in process</li><li>Respond promptly to guest requests via phone or in person, demonstrating excellent phone etiquette and customer service skills</li><li>Assist with night audit procedures when scheduled, ensuring accurate financial and operational records</li><li>Maintain a clean, organized front desk area while adhering to hospitality standards and guest privacy protocols</li><li>Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly and effectively</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations preferred but not required; enthusiasm for hospitality is key!</li><li>Strong customer service background with the ability to handle diverse guest needs in a fast-paced environment</li><li>Multilingual or bilingual skills are highly valued to serve our diverse clientele better</li><li>Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is a plus</li><li>Excellent communication skills, including phone etiquette and guest relations expertise</li><li>Ability to remain energetic, positive, and professional during busy periods while managing multiple tasks simultaneously</li></ul>Join us to be part of a vibrant team dedicated to creating exceptional guest experiences! We value energetic individuals eager to grow their hospitality skills while delivering top-tier service in a welcoming environment.Pay: $15.00 - $16.00 per hourWork Location: In person

Part Time Guest Service Representative

Northwest x Southern Hospitality

<div>Motel 6 Anchorage managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific NorthwestAlaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!
Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through checkin, checkout and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.
Qualifications:
High school diploma or equivalent GED; prior hotel and hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
How we can elevate your career:
Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.
Why work for NSH?
Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
MedicalPrescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans
Leave of Absence
Perks - More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, HyattIHG brands.
To learn more about our company please visit our web site at www.nwxsouthern.com
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.</div>

Guest Service Representative/Front Desk Clerk

Paragon Hotel Company

<div>
 
 Guest Service Representative - part time - need someone with open availability to work 7a-3p, 3p-11p, and 11p-7a.
 
 
 
 
 Principle Responsibilities &amp; Position Purpose:
 
 
 
 Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
 
 
 
 Pre-Requisites (Requirements):
 
 
 
 <ul>
 <li>
 1+ years of experience in customer service at a branded hotel preferred
 </li>
 <li>
 High School diploma or equivalent of the same
 </li>
 <li>
 Must display professionalism and have characteristics of honesty and trustworthiness
 </li>
 <li>
 Must have excellent attendance and be punctual
 
 
 
 </li>
 </ul>
 
 Work Environment &amp; Context:
 
 
 
 <ul>
 <li>
 Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
 </li>
 <li>
 Must be able to stand for eight hours, bend, stretch, and reach
 </li>
 <li>
 Work schedule varies and may include occasionally working on
 </li>
 <li>
 Holidays, weekends, and evenings. Long hours sometimes required
 </li>
 <li>
 Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
 
 
 
 </li>
 </ul>
 
 Required Knowledge, Skills, and Abilities:
 
 
 
 
 Knowledgeable in:
 
 
 
 <ul>
 <li>
 Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
 </li>
 <li>
 Frequent Stay Program
 </li>
 <li>
 Reservations procedures including cancellations and &ldquo;walking&rdquo; guest
 </li>
 <li>
 Phone etiquette and answering procedures
 </li>
 <li>
 Be able to answer inquires of local shopping, dining, entertainment, and travel directions
 </li>
 <li>
 Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
 </li>
 <li>
 Manager on Duty functions when necessary or as scheduled
 
 
 
 </li>
 </ul>
 
 Skills
 
 :
 
 
 <ul>
 <li>
 Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
 
 
 
 </li>
 </ul>
 
 Abilities:
 
 
 
 <ul>
 <li>
 Multi task, detail oriented, remain service centric
 </li>
 <li>
 Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
 </li>
 <li>
 Manage time effectively
 </li>
 <li>
 Assist with guest issues with professionalism maintaining hospitable attitude.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
 </li>
 <li>
 Promote and sell services/amenities of the hotel.
 </li>
 <li>
 Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
 </li>
 <li>
 Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
 </li>
 <li>
 Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
 </li>
 <li>
 Check all credit cards for validity before the end of the shift.
 </li>
 <li>
 Learn and utilize PMS, if applicable.
 </li>
 <li>
 Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
 </li>
 <li>
 Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
 </li>
 <li>
 Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
 </li>
 <li>
 Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
 </li>
 <li>
 Have a thorough working knowledge of emergency procedures.
 </li>
 <li>
 Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
 </li>
 <li>
 Report any unusual occurrences or requests to the manager.
 </li>
 <li>
 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
 </li>
 <li>
 Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
 </li>
 <li>
 Utilize Service Recovery Log and other necessary communication logs from shift to shift.
 </li>
 <li>
 Meets and exceeds guest expectations by providing service and teamwork
 </li>
 <li>
 Other duties as assigned or as indicated on letter of offer.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Instantly
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Team Member Room Discounts
 </li>
 <li>
 Time and Half for Select Holidays
 </li>
 <li>
 Referral Bonus Program
 
 
 
 </li>
 </ul>
 
 Volunteer Benefits
 
 
 
 <ul>
 <li>
 Accident Insurance
 </li>
 <li>
 Disability Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Cancer Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 Vision Insurance
 
 
 
 </li>
 </ul>
 
 Property Specific Incentives
 
 
 
 <ul>
 <li>
 Gift Cards
 </li>
 <li>
 Employee Lunches
 </li>
 </ul>
</div>

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

Morrison's Rogue Wilderness Lodge

Front Desk Representative (Seasonal)Morrisons Rogue Wilderness Adventures &amp; Lodge &ndash; Southern Oregon Seasonal: Mid June- October 31About UsLocated along the iconic Rogue River in Southern Oregon, Morrisons Rogue Wilderness Adventures &amp; Lodge has been delivering unforgettable outdoor experiences since 1946.From whitewater rafting and lodge-to-lodge hiking to world-class fishing, riverside lodging, and exceptional dining&mdash;our team creates experiences guests remember for a lifetime.We hold ourselves to a higher standard of hospitality and are looking for team members who bring professionalism, energy, and attention to detail to everything they do.About the RoleWe are seeking a professional, highly organized, and guest-focused Front Desk Representative to join our seasonal team.This is a fast-paced, high-responsibility role that blends:<ul><li>Guest service</li><li>Sales</li><li>Operations coordination</li></ul>You will be a key point of contact for guests, helping them plan and experience their time with us from first call to departure.Seasonal Schedule OverviewPeak Season (Mid June &ndash; October 31)<ul><li>4&ndash;5 days per week</li><li>Hands-on training including:</li><li>Reservation systems</li><li>Phone systems &amp; call handling</li><li>Guest communication</li><li>Sales techniques</li><li>Front desk procedures</li><li>Reservations</li><li>Phone/email communication</li><li>Operational setup for the season</li><li>Shifts include: </li><li>Afternoon Shift: ~1:00 PM &ndash; 8:30 PM</li><li>Closing shift 1:30pm- 9:30pm</li><li>Combination of both schedules may apply</li></ul>Key Responsibilities<ul><li>Process reservations for:</li><li>Lodging</li><li>Rafting trips (half-day, full-day)</li><li>Shuttle services</li><li>Answer phones and respond to guest inquiries (phone, email, in-person)</li><li>Deliver exceptional guest service with professionalism and efficiency</li><li>Manage check-ins, check-outs, and front desk flow</li><li>Assist guests with trip planning and logistics</li><li>Handle retail sales and daily cash drawer procedures</li><li>Process payments and maintain accurate booking records</li><li>Maintain a clean, organized, and well-stocked front desk</li><li>Support office and management team with administrative tasks</li><li>Review reservations for accuracy and ensure operational readiness</li></ul>Qualifications<ul><li>Minimum 2 years of sales experience</li><li>At least 1 year of hospitality or lodging experience</li><li>Prior supervisory or leadership experience preferred</li><li>Strong organizational skills and attention to detail</li><li>Excellent verbal and written communication skills</li><li>Ability to multitask in a fast-paced environment</li><li>Strong computer literacy with the ability to quickly learn reservation systems and manage multiple programs simultaneously</li><li>Fast and accurate typing skills (ability to efficiently enter reservations while speaking with guests)</li><li>Strong computer skills (Google Docs, Excel, Word)</li><li>Ability to work independently and as part of a team</li><li>Professional appearance and demeanor</li><li>Ability to stand for extended periods and lift up to 25 lbs</li><li>Valid driver&rsquo;s license</li></ul>Bonus: Experience with reservation systems or outdoor recreation operationsWhat We&rsquo;re Looking For<ul><li>Positive, solutions-oriented mindset</li><li>Strong sense of accountability</li><li>High attention to detail (this is critical in this role)</li><li>Confidence in handling guest situations and problem-solving</li><li>Ability to stay calm under pressure during peak season</li><li>Ability to navigate multiple systems while on the phone without losing accuracy or efficiency</li><li>Comfort with high-volume data entry and real-time reservation building</li></ul>Why Join Morrisons?<ul><li>Work in one of the most beautiful locations in Oregon</li><li>Be part of a team delivering once-in-a-lifetime experiences</li><li>Gain experience in hospitality, tourism, and outdoor recreation</li><li>Fast-paced, engaging work environment</li><li>Opportunity to build strong sales and operational skills</li></ul>Apply TodayIf you&rsquo;re passionate about hospitality, thrive in a dynamic environment, and want to be part of something special&mdash;we&rsquo;d love to hear from you.Apply now and become part of the Morrisons legacy on the Rogue River.Job Types: Full-time, Part-timePay: $17.00 - $18.00 per hourAbility to Commute:<ul><li>Merlin, OR 97532 (Required)</li></ul>Work Location: In person

Front Desk Associate

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 
About Raffles Doha
Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.
Raffles Doha is where luxury becomes deeply personal &mdash; a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.
Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.
Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard &mdash; and where hospitality is expressed as an art form. 
About the Application Process
At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles Doha as our new Lobby Ambassador.
The Lobby Ambassador is the first point of contact for guests entering the hotel. The role is responsible for welcoming guests warmly, assisting with inquiries, coordinating guest flow, and ensuring the lobby experience reflects the elegance and luxury standards of the Raffles brand.
Key Responsibilities:<ul><li>
Welcome guests with professionalism, warmth, and genuine hospitality.</li><li>
Anticipate guest needs and provide proactive assistance during arrival and departure.</li><li>
Escort or guide guests to reception, concierge, lounges, restaurants, and hotel facilities.</li><li>
Assist guests with hotel information, services, and local attractions.</li><li>
Coordinate with Front Desk, Concierge, Bell Desk, and Security teams for smooth operations.</li><li>
Manage lobby traffic and maintain guest comfort during busy periods.</li><li>
Provide personalized attention to VIP, VVIP, and long-stay guests.</li><li>
Handle guest concerns courteously and escalate issues when necessary.</li><li>
Ensure the lobby appearance and ambiance meet luxury standards.</li><li>
Maintain excellent grooming, etiquette, and brand presentation at all times.</li></ul> 

Qualifications 
<ul><li>
Previous experience in luxury hospitality, front office, or guest relations preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Fluency in English; additional languages are an advantage.</li><li>
Professional appearance and confident personality.</li><li>
Ability to stay calm and attentive in a fast-paced environment.</li><li>
Cultural awareness and excellent customer service mindset.</li><li>
Flexibility to work shifts, weekends, and holidays.</li><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul></div>

Lobby Ambassador

Search 10000+ Guest service representative jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 guest service representative jobs Near Me

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Guest Service Representative/Front Desk Clerk

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

Front Desk Associate

Lobby Ambassador