guest service representative

DR HOTEL EMPLOYEE LEASING LLC

<div>You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.
The Role 
As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.<div>
What You Will Be Doing 
<ul><li>Greet guests and provide friendly, helpful service</li><li>Assist with check ins, check outs, room assignments, and reservations</li><li>Answer guest questions and resolve issues promptly</li><li>Operate the front desk system and process payments</li><li>Communicate with housekeeping and other departments</li><li>Maintain the front desk area in a clean and organized manner</li><li>Handle guest requests and escalate concerns when needed</li><li>Provide local information and general hotel assistance</li></ul></div><div>
Why You Will Love It Here 
<ul><li>Supportive team environment</li><li>Opportunities to grow in front desk and hotel operations</li><li>A role where you meet new people and make a daily impact</li></ul></div>
Ready to Join the Team 
If you are ready to assist guests and help create memorable stays, we would love to meet you. 
Apply now.
EOE<div>
What Makes You You 
<ul><li>Strong customer service and communication skills</li><li>Friendly, positive, and professional presence</li><li>Comfortable using computers and hotel systems</li><li>Dependable, organized, and able to multitask</li><li>Prior hotel or customer service experience is helpful but not required</li></ul></div><ul><li>Flexible to work any shifts including holidays and weekends</li></ul></div>

GUEST SERVICE REPRESENTATIVE

Marriott International

<div>Additional Information 
Job Number26056340 
Job CategoryRooms &amp; Guest Services Operations 
LocationIrvine Marriott, 18000 Von Karman Ave, Irvine, California, United States, 92612 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $29.15-$29.15 per hour
<div><div>POSITION SUMMARY 
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. 
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Service Representative

<div>Additional InformationOpen Availability 
Job Number26056696 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Detroit Downtown, 333 E Jefferson Ave, Detroit, Michigan, United States, 48226 
SchedulePart Time 
Located Remotely?N 
Position Type Non-Management 
Pay Range: $21.78-$21.78 per hour
<div><div><div>Bienvenido a nuestra familia 
Como l&iacute;der a nivel mundial en la industria de viajes, no hay mejor lugar para destacarse. Si tiene la capacidad natural de comunicarse y disfruta de trabajar con otras personas, lo invitamos a unirse a nuestra familia global. Aqu&iacute;, encontrar&aacute; un lugar donde su personalidad y sus ideas se valoran tanto como el trabajo que realiza. Cada d&iacute;a abrir&aacute; su mente a un universo de posibilidades, oportunidades de crecimiento y la ocasi&oacute;n de conocer a personas de todas partes del mundo. 
El impacto que generar&aacute;
No importa si un hu&eacute;sped llega cansado de sus viajes o emocionado por sus vacaciones, usted sabe qu&eacute; hacer para que se sientan como en casa. Los hu&eacute;spedes valorar&aacute;n encontrarse con el vest&iacute;bulo impecable, su c&aacute;lida bienvenida y su eficiencia a la hora de registrarlos e indicarles hacia d&oacute;nde deben dirigirse. Cuando los hu&eacute;spedes se dan cuenta de que verdaderamente se interesa por la calidad de su estad&iacute;a, usted est&aacute; actuando con excelencia. 
Lo que har&aacute; 
<ul><li>Organizar, confirmar y procesar registros de entrada/salida de los hu&eacute;spedes y adaptarse seg&uacute;n los cambios</li>
<li>Asegurar los pagos y, para ello, verificar y ajustar la facturaci&oacute;n seg&uacute;n sea necesario</li>
<li>Proporcionar a los hu&eacute;spedes habitaciones e informaci&oacute;n sobre el hotel, indicaciones, comodidades y puntos de interes&eacute;s locales</li>
<li>Realizar informes diarios y revisar todo para saber qu&eacute; debe comunicarse al personal del pr&oacute;ximo turno</li>
<li>Completar informes del cajero y de cierre, y contar el dinero en efectivo al final de cada turno de manera precisa</li>
<li>Aceptar y registrar las llamadas para despertar a los hu&eacute;spedes e informarlas al departamento correcto</li>
<li>Comunicar las emergencias, los art&iacute;culos perdidos o los casos de robo a las autoridades o al personal de seguridad apropiado</li>
<li>Mantener listas de contingencias en casos de emergencia y comunicar los mensajes necesarios</li></ul> 
Beneficios que merece 
Recibir&aacute; nuestro apoyo dentro y fuera del lugar de trabajo, ya que le ofreceremos lo siguiente: 
<ul><li>Compa&ntilde;eros con esp&iacute;ritu de trabajo en equipo</li>
<li>Liderazgo motivador</li>
<li>Apoyo para disfrutar de una vida de bienestar y felicidad</li>
<li>Oportunidades para servir y retribuir a la comunidad</li>
<li>Descuentos para habitaciones de hotel, art&iacute;culos de la tienda de regalos, alimentos y bebidas</li>
<li>Programas de reconocimiento</li>
</ul>Lo que buscamos 
<ul><li>Una conducta cordial y orientada a las personas</li>
<li>Una actitud de priorizar el equipo</li>
<li>Un don para prestar atenci&oacute;n a los peque&ntilde;os detalles</li></ul> 
Este puesto requiere el cumplimiento de los est&aacute;ndares y las expectativas de garant&iacute;a de calidad. Es posible que se le exija estar de pie, sentado o caminar durante per&iacute;odos prolongados. Mover, levantar, transportar, empujar, arrastrar y colocar objetos con un peso inferior a 10 libras (4,5 kg) o su equivalente sin asistencia. Realizar otras tareas de trabajo razonables solicitadas por sus supervisores. 

Aqu&iacute; es muy bienvenido 
Nuestra principal prioridad es hacer que se sienta tan bienvenido como nuestros hu&eacute;spedes. Deseamos que se sienta c&oacute;modo siendo usted mismo y que sepa que es importante para nosotros. Generar&aacute; un impacto en su puesto y, por eso, lo valoraremos y apreciaremos.</div> 
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.</div>
En Courtyard, nos apasiona atender mejor las necesidades de los viajeros en todo el mundo. Esto nos ha inspirado a crear el primer hotel dise&ntilde;ado espec&iacute;ficamente para los viajeros de negocios, y por ello la experiencia Courtyard actual empodera a los hu&eacute;spedes, sea cual sea el motivo de su viaje. Estamos buscando gente que cumpla sus objetivos y sienta pasi&oacute;n por brindar una experiencia de hu&eacute;sped que vaya m&aacute;s all&aacute;, que disfrute formar parte de un equipo peque&ntilde;o pero ambicioso y a la que le encante aprender a mejorar siempre, todo ello mientras se divierte. 
<div></div> 
<div>Al unirte a Courtyard, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div></div>

Hilton Home2 Suites

HeadlineJoin our Guest Services team and provide service with a smile! Advertisement The Guest Services team is vital to the success of our property! Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! What you will be doing Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy The ideal candidate for this position A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required Amazing Benefits At A Glance:<ul><li>Competitive Compensation</li><li>Team Driven and Values Based Culture</li><li>Medical/Dental/Vision</li><li>Paid Sick and Vacation</li><li>Employer Paid Life Insurance</li><li>Employee Assistance Program</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li></ul>EQUAL EMPLOYMENT OPPORTUNITYTHG/HE celebrates diversity and is committed to creating an inclusive environment for all team members. THG/HE offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.Our Values are A.E.I.O.U.And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | UnbrokenJob Type: Full-timePay: $17.13 - $17.75 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk/Guest Service Representative

Jutt & juliat

We are looking for energetic and professional individuals to join our team as a Guest Service Representative (GSR).* Position: GSR (Front of House)* Location: Bahria Town Branch* Salary: 40,000 &ndash; 48,000 PKR* Duty Hours: 9&ndash;10 HoursRequirements:Good communication skillsFriendly and customer-focused attitudeBasic English speaking abilityExperience in restaurant/hospitality (preferred)Responsibilities:Dealing with customers professionallyTaking and managing ordersEnsuring excellent customer serviceMaintaining cleanliness and service standardsApply Now:Send your CV via WhatsApp or contact us for more details.Job Type: Full-timePay: Rs40,000.00 - Rs48,000.00 per monthWork Location: In person

Female GSR (Guest Service Representative) Jutt & Juliet – Bahria Town Branch

Best Western PLUS La Crescent/La Crosse

Part-Time Guest Services Representative &ndash; Best Western Plus La Crescent/La CrosseBest Western Plus La Crescent/La Crosse is seeking a part-time Guest Services Representative to join our front desk team. This position is central to ensuring a welcoming, professional, and seamless experience for all guests from arrival through departure.Position OverviewThe Guest Services Representative is responsible for greeting and registering guests, assigning rooms, accommodating special requests, and facilitating smooth check-outs. The role requires strong communication skills, attention to detail, and the ability to maintain a professional and courteous manner in all interactions.Responsibilities<ul><li>Maintain accurate records of vacancies, reservations, and room assignments.</li><li>Register guests, assign rooms, and process check-ins and check-outs.</li><li>Coordinate with housekeeping and maintenance regarding room status, special requests, and service needs.</li><li>Apply selling techniques to promote rooms and hotel services.</li><li>Remain informed of daily hotel activities and scheduled events.</li><li>Address guest concerns and resolve issues professionally and efficiently.</li><li>Handle monetary transactions accurately in accordance with hotel policies.</li><li>Uphold guest confidentiality and security standards.</li><li>Maintain professional appearance, demeanour, and work habits.</li><li>Perform other duties as assigned by management.</li></ul>Qualifications<ul><li>High school diploma or equivalent required.</li><li>Prior hotel or hospitality experience preferred.</li><li>Strong communication skills with guests, colleagues, and management.</li><li>Ability to follow credit, cash handling, and guest privacy procedures.</li><li>Capable of learning and adhering to safety and emergency protocols.</li><li>Comfortable with front office systems and standard office equipment.</li><li>Knowledge of proper telephone etiquette.</li></ul>Requirements<ul><li>Weekend availability is required.</li><li>Ability to work holidays and additional shifts as needed.</li><li>Reliable transportation and ability to commute to La Crescent, MN 55947 (or willingness to relocate).</li></ul>Schedule &amp; Compensation<ul><li>Part-time position.</li><li>Standard shift: 3:00 PM &ndash; 11:00 PM.</li><li>8-hour day shifts.</li><li>Starting from $15.50 per hour.</li></ul>Additional Details<ul><li>Job Type: Part-time.</li><li>Experience: At least one year in customer service required; administrative/reception experience preferred.</li><li>Work Location: One location.</li></ul>Job Type: Part-timePay: From $15.50 per hourBenefits:<ul><li>Employee discount</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>La Crescent, MN 55947 (Required)</li></ul>Ability to Relocate:<ul><li>La Crescent, MN 55947: Relocate before starting work (Required)</li></ul>Work Location: In person

Part-Time Guest Service Representative - Best Western Plus La Crescent/La Crosse

Avocet Hospitality

<div>The Admiral Hotel, located in the heart of Mobile, is seeking to hire a full-time Night Auditor to join our Guest Services department. Must be able to work a flexible schedule which may include weekends and/or holidays. Shifts are generally scheduled between 11 pm - 7 am. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral!
WHAT WE HAVE TO OFFER:
LOCATION: 251 Government Street Mobile, AL 36602
SALARY: $17.00 per hour
BENEFITS:
A culture that values passion, individuality, and fun!
<ul><li>Opportunities for internal growth and development
</li><li>Paid Time Off (PTO)
</li><li>Paid holidays
</li><li>Affordable medical, dental, &amp; vision insurance plans
</li><li>Company provided life insurance
</li><li>Short &amp; Long Term Disability and Accident and Critical Illness Insurance
</li><li>Traditional 401(k) &amp; Roth 401(k) with employer matching of up to 3.5%
</li><li>Referral program
</li><li>Employee Assistance Program
</li><li>Discounts at all Avocet-owned hotels &amp; restaurants
</li></ul>WHO WE ARE LOOKING FOR:
POSITION SUMMARY:
As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel&rsquo;s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded
MAIN DUTIES AND RESPONSIBILITIES:
<ul><li>Audit, post, and balance daily cashiers work for The Admiral Hotel
</li><li>Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest&rsquo;s account daily
</li><li>Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
</li><li>Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel&rsquo;s performance; ensure distributed to the appropriate departments
</li><li>Ensure credit card system reconciles to daily transaction lists
</li><li>Verify cash postings and verify cashier drops to ensure accurate
</li><li>Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management
</li><li>Greets all guests in a pleasant and professional manner
</li><li>Completes the guest registration and check-out procedures
</li><li>Answers telephone, transfers calls, and takes messages when applicable
</li><li>Makes hotel reservations for guests, including changes and cancellations
</li><li>Follows proper credit card procedures
</li><li>Maintains accurate bank during shift and uses correct vouchers for specified transactions
</li><li>Responds to all guest needs and requests in a timely fashion
</li><li>Knowledgeable of geographical area and points of interest
</li><li>Ensure the front desk is adequately stocked of all supplies
</li><li>Understands hotel emergency procedures and evacuation protocols
</li><li>Collects payment for all guests at check-in and check-out. Makes changes as necessary
</li><li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
</li><li>Ensure uniform and personal appearance is clean and professional
</li><li>Maintain confidentiality of proprietary information and protect company assets
</li><li>Speak with others using clear and professional language
</li><li>Establishes and maintains open, collaborative relationships with employees and fellow management team members.
</li><li>Perform all reasonable job duties as requested.
</li></ul>SUPERVISORY RESPONSIBILITIES:
<ul><li>The Night Auditor will act as Manager on Duty for the overnight shift. Overnight positions including Housekeeper and Maintenance Technicians will report to the Night Auditor.
</li></ul>QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
<ul><li>High School diploma or equivalent and/or experience in a Hotel or a related field preferred
</li></ul>Experience:
<ul><li>One year of prior hotel guest service experience preferred
</li><li>Prior guest relations training
</li></ul>Skills:
<ul><li>Significant attention to detail.
</li><li>Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
</li><li>Understanding of basic math skills
</li><li>Good verbal and guest interaction skills
</li><li>Collect money and issue change where applicable
</li><li>Ability to work as a cohesive team member - relaying information appropriately from shift to shift
</li></ul>WORKING CONDITIONS:
Equipment to Be Used:
<ul><li>Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)
</li></ul>Physical &amp; Mental Requirements:
<ul><li>Must be able to stand for several hours at a time
</li><li>May be required to lift items up to 25 lbs.
</li></ul>Work Environment:
<ul><li>Very high guest and team member interaction
</li><li>Fast paced; high volume
</li><li>Subject to extreme weather conditions including high heat, rain, wind, etc.
</li></ul>WHO WE ARE:
The Admiral: Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that&rsquo;s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you&rsquo;re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE / DFWP</div>

Night Auditor

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GUEST SERVICE REPRESENTATIVE

Guest Service Representative

Guest Service Representative

Front Desk/Guest Service Representative

Female GSR (Guest Service Representative) Jutt & Juliet – Bahria Town Branch

Part-Time Guest Service Representative - Best Western Plus La Crescent/La Crosse

Night Auditor