guest service representative

J&P Asset Management, Inc.

<div>Job Description 
Job Title: Guest Services Representative 
Reports to: General Manager 
FLSA Status: Non-Exempt 
Location: On-Site 
Direct Reports: None 
Department: Property Operations 
JOB SUMMARY: 
The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience 
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs, 
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role 
also supports overall property operations and may assist with laundry and housekeeping prep as needed. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:<div> 
<ul><li>Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.</li><li>Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.</li><li>Manage reservations, room assignments, and occupancy records using property management systems.</li><li>Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.</li><li>Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and</li></ul>
secure. 
<ul><li>Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.</li><li>Monitor the property for safety, cleanliness, and policy compliance and report issues to management.</li><li>Perform other job duties as assigned.</li></ul>
QUALIFICATIONS: 
<ul><li>High school diploma or equivalent preferred.</li><li>Previous customer service or hospitality experience a plus, but not required.</li><li>Basic computer skills and ability to learn reservation and payment systems.</li><li>Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.</li><li>Must be at least 18 years of age.</li><li>Must be legally authorized to work in the United States without current of future visa sponsorship.</li></ul></div> 
EXPECTATIONS:<div> 
 
<ul><li>Maintain a professional appearance and deliver service in line with company values.</li><li>Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,</li></ul>
with flexibility to support additional coverage when needed. 
<ul><li>Follow all safety, security, and operational procedures as trained.</li><li>Maintain confidentiality of guest information and company data.</li><li>Demonstrate adaptability in a fast-paced environment with changing priorities.</li><li>Work as part of a team and support shared property goals.</li></ul></div> 
PHYSICAL REQUIREMENTS:<div> 
 
<ul><li>Must be able to use a computer, phone, and other standard office or front desk equipment for extended</li></ul>
periods. 
<ul><li>Must be able to stand, walk, and climb stairs for long periods during a shift.</li><li>Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.</li><li>Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry</li></ul>
bags, supply boxes.) 
<ul><li>Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe</li></ul>
environment for guests and staff. 
<ul><li>May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.</li><li>Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability</li></ul>
to adjust focus. 
<ul><li>Must be able to perform the essential job functions with or without reasonable accommodation.</li></ul></div> 

<div>
J&amp;P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
</div><div>J&amp;P participates in E-Verify</div></div>

Guest Service Representative

SpartanNash

<div>As a member of the C&amp;S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family&reg; portfolio of products, to locations in all 50 states.
Our braggingly happy team members &mdash; ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists &mdash; create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company&rsquo;s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
865 E. Jefferson St. - Plymouth, Indiana 46563
Position Summary:
This role is responsible for providing courteous customer service in person or by telephone; answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store. Also responsible for operating cash register and/or assisting guests with self-checkouts.
Here's what you&rsquo;ll do:
<ul><li>Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store.</li><li>
Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc. in accordance with Company policies.
</li><li>Operate cash register to itemize customer purchases and assist guests with self-checkouts; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products.
</li><li>Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases.
</li><li>Maintain understanding of current store programs and product locations.
</li><li>Understand use of check-stand equipment (register, self-checkouts) and its efficient operation.
</li><li>Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc.
</li><li>Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
</li><li>Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
</li><li>Notify the department lead or manager of any issues with pricing, cash registers, etc.
</li><li>Follow all PPE and Safety Guidelines</li><li>
Follow all Food Safety and Cleaning Expectations</li><li>
Follow Guest Experience Guidelines</li><li>
May be assigned tasks in other departments based on customer experience need</li><li>
Additional responsibilities may be assigned as needed</li></ul>
Here&rsquo;s what you&rsquo;ll need:
<ul><li>High school diploma or GED (required)</li><li>
One year of prior retail or related experience preferred.</li><li>
Good verbal communication skills; ability to interact politely and effectively with customers.
</li><li>Good customer service and organizational skills; detail-oriented. Good reading, writing and arithmetic skills are required.</li></ul>
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.</div>

Part Time Office Clerk

HireOn

<div>
 
 Position:
 
 Receptionist - Guest Relations
 
 
 
 Location: Gulberg and Johar Town branches, Lahore
 
 
 
 We are looking for a
 
 
 presentable and client focused
 
 
 Receptionist to join our hotel in Gulberg. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out process, and excellent guest service throughout their stay.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests with a friendly and elite attitude.
 </li>
 <li>
 Manage check-ins, check-outs, and room reservations efficiently.
 </li>
 <li>
 Handle guest inquiries, complaints, and requests promptly.
 </li>
 <li>
 Maintain records, update bookings, and coordinate with housekeeping and management.
 </li>
 <li>
 Manage phone calls, emails, and messages courteously and professionally.
 </li>
 <li>
 Ensure the reception area is tidy, organized, and presentable at all times.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Presentable, polite, and confident personality.
 </li>
 <li>
 Freshers are encouraged, can be taken as part-time
 
 
 </li>
 </ul>
 Skills: interpersonal skills,management,communication,media &amp; entertainment,branding
</div>

Receptionist - Guest Relations

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 
 Guest Relations &amp; Service
 
 
 
 <ul>
 <li>
 Greet and assist guests in a professional, friendly manner in person and over the phone.
 </li>
 <li>
 Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
 </li>
 <li>
 Provide accurate information about spa services, treatments, and promotions.
 </li>
 <li>
 Handle guest concerns and complaints promptly and discreetly.
 </li>
 <li>
 Promote rebookings and encourage guest loyalty.
 </li>
 <li>
 Maintain confidentiality of guest and staff information.
 
 
 </li>
 </ul>
 
 Operational &amp; Administrative Duties
 
 
 
 <ul>
 <li>
 Operate the point-of-sale system, handle payments, and reconcile daily transactions.
 </li>
 <li>
 Maintain spa databases, records, and reports as required.
 </li>
 <li>
 Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
 </li>
 <li>
 Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
 </li>
 <li>
 Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
 </li>
 <li>
 Report discrepancies, security issues, or maintenance needs to management.
 
 
 </li>
 </ul>
 
 Guest Experience &amp; Facility Upkeep
 
 
 
 <ul>
 <li>
 Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
 </li>
 <li>
 Maintain appropriate lighting, music, amenities, and overall atmosphere.
 </li>
 <li>
 Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
 </li>
 <li>
 Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience in a spa, wellness, or hospitality front desk role.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Friendly, professional appearance and service-oriented mindset.
 </li>
 </ul>
</div>

Spa & Recreation Receptionist

Hilton

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
<ul><li>
Greet guests warmly and professionally upon arrival, answering any initial inquiries.</li><li>
Schedule and confirm appointments, ensuring accuracy and availability.</li><li>
Provide information about spa services, packages, and promotions.</li><li>
Handle guest requests and inquiries promptly and efficiently.</li><li>
Address any guest concerns or complaints with professionalism and empathy, seeking resolution.</li><li>
Build and maintain strong relationships with guests to foster loyalty.</li><li>
Manage the reception area, ensuring it is clean, organized, and well-stocked.</li><li>
Answer and direct phone calls professionally.</li><li>
Process payments and handle cash transactions accurately.</li><li>
Maintain accurate records of appointments, guest information, and daily transactions.</li><li>
Assist with inventory management of spa products and supplies.</li><li>
Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.</li><li>
Assist therapists with guest check-in and check-out procedures as needed.</li><li>
Promote spa memberships, packages, and special offers.</li><li>
Provide information about spa events and promotions.</li><li>
Assist with the development of marketing materials as needed.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent.</li><li>
Prior experience in customer service, hospitality, or a related field preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time-management skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Proficiency in Microsoft Office 1 Suite or similar software.</li></ul></div>

Spa Receptionist

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

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