guest service representative

Lagoona Beach Luxury Resort & Spa

<p><b>Position Title:</b> Guest Service Agent<br/><b>Department:</b> Front Office<br/><b>Reports To:</b> Front Office Manager or his/her authorized representative<br/><b>Shift Assignment:</b> Evening and Graveyard Shifts<br/><b>Eligibility:</b> Male candidates only</p><p><b>Role Overview</b></p><p>The Guest Service Agent is responsible for delivering exceptional service to guests at the reception desk, ensuring smooth check‑in and check‑out processes, and assisting with guest inquiries. This role requires professionalism, courtesy, and the ability to handle operational tasks efficiently during evening and overnight shifts.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome guests warmly and assist with check‑in, check‑out, and room assignments.</li><li>Handle guest inquiries, requests, and complaints in a polite and professional manner.</li><li>Maintain accurate records of guest information and transactions.</li><li>Support the Front Office team in ensuring smooth operations during evening and graveyard shifts.</li><li>Perform light to moderate <b>heavy lifting</b> when required (e.g., luggage assistance, moving supplies).</li><li>Ensure compliance with hotel policies, procedures, and service standards.</li><li>Coordinate with other departments to meet guest needs promptly.</li><li>Uphold the image of Lagoona Beach Luxury Resort &amp; Spa by maintaining a professional appearance and demeanor.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Previous experience in hospitality or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to remain calm and courteous under pressure.</li><li>Physically fit to handle occasional lifting tasks.</li><li>Flexibility to work evening and overnight shifts.</li><li>Team‑oriented with a positive attitude.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Experience:</p><ul><li>Reception / Front Office in a Hotel: 2 years (Required)</li><li>OPERA: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Guest Service Agent (Multi-Tasking) Gentlemen

Ted Turner Reserves

<div><div><div>Employer: Turner Enterprises Management, LLC</div><div>
Position: Guest Service Agent</div><div>
Location: Sierra Grande &ndash; Truth or Consequences, NM</div><div>
Type: Full Time / Hourly / Non-Exempt / Benefits-Eligible</div><div>
Housing: No</div><div></div><div><br>
Sierra Grande, a Ted Turner Retreat, is currently seeking an enthusiastic and dedicated Guest Service Agent to join our dynamic front desk team. This pivotal role combines exceptional guest service skills with critical night auditing responsibilities. You will be the welcoming face of our retreat during day, evening and overnight hours, ensuring every guest experiences the ultimate in comfort and satisfaction while also handling essential accounting and administrative duties.</div><div></div><div><b><br>
ABOUT THE POSITION</b></div><p>
As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.<br>
 You will also be responsible for:</p><ul><li>
Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours and coordinating departure schedules.</li><li>
Performing credit card verifications, processing folio adjustments and collecting payments.</li><li>
Assisting with guest inquiries, requests and reservations, both in person and over the phone.</li><li>
Ensuring guests&rsquo; expectations are met by anticipating guests&rsquo; needs and coordinating with other departments to fulfill guest requests.</li><li>
Scheduling guest wake-up calls as needed.</li><li>
Preparing and verifying the accuracy of the daily status sheet.</li><li>
Scheduling and verifying in-house guest activities, reservations, spa appointments, meal reservations, and activity tours/excursions.</li><li>
Answering phones, handling guest feedback and resolving complaints promptly and professionally.</li><li>
Performing room inspections and placing guest welcome notes and itineraries in rooms.</li><li>
Handling retail sales as necessary.</li><li>
Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.</li><li>
Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.</li><li>
Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and restrooms including the cleaning and sanitation of sinks, toilets, and tubs as well as sweep and mop floors and empty waste baskets.</li><li>
Assisting with spa laundry duties which include collecting, sorting, washing, drying and restocking linens, towels, and robes, ensuring guests always have clean and fresh supplies.</li><li>
Assisting with the preparation of hot mineral soaks for guests as needed.</li><li>
Providing coverage in the absence of Night Auditor.</li><li>
All other duties as assigned.</li></ul><p>
What this isn&rsquo;t:</p><div><ul><li>
A management or supervisory position</li></ul></div><div></div><div><b><br>
YOUR QUALIFICATIONS</b></div><div>
Essential:</div><ul><li>
High school diploma or general education degree (GED).</li><li>
Excellent communication skills, both verbal and written.</li><li>
Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li><li>
You&rsquo;ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.</li></ul><div>
Preferred:</div><ul><li>
Education in hospitality or related field.</li><li>
Experience working in a luxury hospitality setting.</li><li>
Proficiency in computer systems and hotel management software.</li></ul><div><b>
YOUR QUALITIES</b></div><ul><li>
You&rsquo;re alert, friendly and eager to assist guests politely and promptly.</li><li>
You demonstrate care and compassion for team members, putting the needs of the team before your own.</li><li>
You&rsquo;re self-directed, energetic, and motivated with multi-tasking capabilities.</li><li>
You&rsquo;re creative, adaptive and willing to work with existing core retreat philosophy and style.</li><li>
You demonstrate clean work habits and attention to detail.</li><li>
You conduct yourself in a professional manner in and out of the work setting.</li></ul><div><b>
EMPLOYEE BENEFITS &amp; PERKS</b></div><div>
The Company offers full time employees an elite benefits package, including medical dental and vision insurance, basic life insurance, short term disability, 401(k) plan with matching contributions, paid time off and paid holidays.</div><div><b><br>
PHYSICAL REQUIREMENTS &amp; WORK ENVIRONMENT</b></div><p>
On a regular basis, you can expect to:</p><ul><li>
Stand; walk; move hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.</li><li>
Lift and/or move up to 50 pounds or more.</li><li>
Perform physical labor for extended periods of time.</li><li>
Be on your feet for extended periods of time.</li></ul><p>
On an occasional basis, you can be expected to sit.<br>
<br>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.<br>
<br>
 You will regularly be required to work long hours in an office/reception area and at a computer. You may occasionally be exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions. The noise level in the work environment is usually low to moderate.</p><div><i>
The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodation inquiries must be made to the Company&rsquo;s Human Resources Department for consideration.</i></div><div></div><div><br>
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.</div><div></div><div><br>
For more information, visit https://tedturnerreserves.com/careers.</div></div></div>

Guest Service Agent

Hyatt

<div><div><p>Summary</p><div><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Spa Receptionist is responsible to manage guest check-ins, bookings, and service enquiries with warmth and professionalism. You will be responsible in coordinating schedules, handling payments, ensure smooth desk-operations and closing. Your support will be required in sales of spa products and upholding the service and hygiene standards.</p><div><br>
</div></div></div><div><p>
Qualifications</p><div><p>
Minimum of 1 years experience in Spa as a Receptionist</p></div></div></div>

SPA RECEPTIONIST

Hyatt Centric Jumeirah Dubai

<div><div><p>Summary</p><div><div>
<div><b>Hyatt Centric Jumeirah Dubai</b>, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
<div>
<p>We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.</p>
<p>
At <b>Hyatt</b>, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for Hospitality, we look forward to hearing from you.</p>
</div>
</div></div></div></div><div><p>Qualifications</p><div><ul>
<li>High school diploma or equivalent; additional certifications or coursework in office administration is a plus.</li>
<li>Proven experience as a receptionist, front desk representative, or similar role preferred.</li>
<li>Strong verbal and written communication skills in either Spanish, French or Russian.</li>
<li>Professional phone etiquette and a customer service-oriented mindset.</li>
<li>Proficient in MS Office (Word, Excel, Outlook) and general office software.</li>
<li>Ability to manage time efficiently and prioritize tasks.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle sensitive and confidential information with integrity.</li>
<li>Positive attitude, team player, and ability to work in a fast-paced environment</li></ul></div></div></div>

GUEST SERVICES OFFICER (RUSSIAN/FRENCH/SPANISH SPEAKING)

Ulster University Qatar

<p><b>Location: Artan Residences and Suites - Al Sadd</b></p><p><b>Job Purpose</b></p><p>The role of a Hotel Receptionist requires to provide exceptional service to all guests. The receptionist will be responsible for handling reservations, guest check-ins and check-outs, and ensuring a smooth and welcoming experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.</p><p><b>Accountabilities</b></p><p>Ensuring a smooth and welcoming experience for guests. Handling emergency situations, such as fire alarms or medical incidents. Communicating with other departments (housekeeping, maintenance, etc.) to ensure smooth operations.</p><p><b>Duties and Responsibilities</b></p><p><b>Guest check-in and check-out</b></p><ul><li>Greet and assist guests with a warm and professional demeanor.</li><li>Manage guest check-in and check-out procedures efficiently.</li><li>Handle room reservations via phone, email, and online booking platforms.</li><li>Respond to guest inquiries, requests, and complaints in a timely and courteous manner.</li><li>Provide information about hotel amenities, services, and local attractions.</li><li>Assist with room changes and accommodate special requests.</li><li>Process payments, issue invoices, and maintain accurate financial records.</li><li>Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Address guest inquiries and complaints; resolve any issues that may arise.</li><li>Provide information about hotel facilities, nearby attractions, and dining options.</li></ul><p><b>Administrative duties</b></p><ul><li>Maintain a tidy and organized front desk and lobby area.</li><li>Assist in administrative tasks such as preparing reports and maintaining daily logs.</li><li>Uphold hotel policies and ensure security measures are followed.</li><li>Pass on relevant guest information and coordinate service delivery across teams.</li><li>Any other tasks, duties &amp; responsibilities that may be added from time to time as relevant to business requirements.</li></ul><p><b>Skills</b></p><ul><li>Strong verbal and written communication skills</li><li>Excellent customer service skills</li><li>Problem-solving abilities</li><li>Excellent organizational and multitasking abilities</li><li>Strong problem-solving skills with a proactive approach</li><li>Ability to remain calm and professional under pressure.</li><li>High level of attention to detail and accuracy.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul><p><b>Specialized Training/ Knowledge Required</b></p><ul><li>Previous experience in a front desk, customer service, or hospitality role preferred.</li><li>Proficiency in hotel management software and Microsoft Office Suite.</li><li>Knowledge of property management systems is an advantage</li></ul><p><b>Education &amp; Qualifications</b></p><ul><li>A diploma or degree in hospitality management or any other related field</li></ul><p><b>Experience</b></p><ul><li>Minimum 3 years&rsquo; related experience in customer service or hospitality</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Hotel Industry: 2 years (Required)</li></ul>

Hotel Receptionist

The First Group Hospitality

<div>Overview:
<div><b>
About The First Collection:</b><br>
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div><div></div><div><b><br>
About The First Collection Marina:</b><br>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</div><div></div><p><b><br>
About The First Group Hospitality</b></p><p>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</p><p>
For more information, visit tfghospitality.com</p>
Job Description:
<div>
The Club Lounge Agent is responsible for the set-up, clearing and cleanliness of the Lounge area in safe and efficient compliance with policies and procedures and brand standards. Must deliver personal service to our VIP Guests and complies with all guest service basics such as proper uniform, name tag and proper guest greetings.</div><p>
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.</p><p></p><p><br>
Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.</p><ul><li>
Perform Check In/Check Out for VIP Club Lounge guests</li><li>
Monitor lounge access and ensure only eligible guests are admitted</li><li>
Welcome and assist club lounge guests in a professional and courteous manner</li><li>
Serve drinks, beverages, and light refreshments to guests</li><li>
Replenish food and beverage items and coordinate with kitchen/bar staff</li><li>
Support smooth lounge operations during peak hours</li><li>
Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.</li><li>
Respond promptly to guest requests and resolve concerns efficiently</li><li>
Perform any other tasks / duties as requested by management</li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Excellent customer service and guest relations skills</div></li><li><div>
Strong verbal and written communication abilities</div></li><li><div>
Knowledge of food and beverage service, including serving drinks</div></li><li><div>
Front desk and receptionist operation skills</div></li><li><div>
Ability to multitask and manage guest requests efficiently</div></li><li><div>
Professional appearance and positive attitude</div></li><li><div>
Basic computer skills and familiarity with hotel systems</div></li><li><div>
Problem-solving and conflict resolution skills</div></li><li><div>
Attention to detail and organizational abilities</div></li><li><div>
Ability to work independently and as part of a team</div></li></ul></div>

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
  </li>
  <li>
   Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
  </li>
  <li>
   Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
  </li>
  <li>
   Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
  </li>
  <li>
   Upsell room categories and promote hotel services to maximize revenue.
  </li>
  <li>
   Manage incoming calls, messages, and guest requests in a timely and courteous manner.
  </li>
  <li>
   Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
  </li>
  <li>
   Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
  </li>
  <li>
   Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
  </li>
  <li>
   Follow up with guests on special requests, complaints, and service recovery actions.
  </li>
  <li>
   Process guest payments, room charges, deposits, and refunds accurately.
  </li>
  <li>
   Maintain proper documentation, reports, and shift handover notes.
  </li>
  <li>
   Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
  </li>
  <li>
   Adhere to hotel security, safety, and confidentiality protocols.
  </li>
  <li>
   Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
  </li>
  <li>
   Follow brand standards and service guidelines at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
  </li>
  <li>
   Strong communication and interpersonal skills with a guest-first attitude.
  </li>
  <li>
   Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
  </li>
  <li>
   Good computer skills; proficiency in Microsoft Office applications.
  </li>
  <li>
   Fluency in English; Arabic or other languages are an advantage.
  </li>
  <li>
   Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
  </li>
  <li>
   Professional appearance, grooming, and positive attitude.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   High school diploma or equivalent; hospitality-related qualifications are preferred.
  </li>
  <li>
   Willingness to work shifts, weekends, and public holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 <br/>
 <br/>
 <strong>
  Why work for Accor?
  <br/>
  <br/>
 </strong>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo!
 <strong>
  #BELIMITLESS
 </strong>
</div>


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