guest service supervisor

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
Customer relations<ul><li>Establish good working relationships with the guests and your colleagues.</li></ul>
Professional techniques / Production<ul><li>Ensure that the guest service is excellent so that he/she will return to the hotel.</li><li>Update Guest history.</li><li>Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.</li><li>Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.</li><li>Follow up on the guest requests and ensure it is done or offer alternative solution.</li><li>Own the problem, solve it and follow up, involve your supervisor when it is necessary.</li><li>Ensure that the service offered and the provisions provided to the guests are up to company standard.</li><li>Ensure that the service provided to the guests will win their loyalty to return to the company.</li><li>Provide wake-up calls as requested by the guests.</li><li>Inform the guest of all the conditions related to their stay in the hotel.</li><li>Forward any messages received for the guest.</li><li>Forward all relevant information to the other departments in the hotel.</li><li>Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.</li><li>Perform miscellaneous job-related duties as assigned.</li></ul>
 Commercial / Sales<ul><li>Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.</li></ul>
 Management and administration<ul><li>Ensure that the handing of a reservation for the hotel is done with complete professionalism.</li><li>Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.</li><li>Attend all the departmental briefing and training programs concerned.</li><li>Prepare lists of arrivals, departures, residents and VIPs.</li><li>Apply Policy and Procedure for cash handling as per Hotel regulation.</li><li>Apply Guest Credit Policy as per Hotel regulation.</li></ul><div> 
Qualifications</div><ul><li> 
University graduate / Hotel Management or related course.
</li><li>At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels. 
</li></ul> 
<div>Additional Information</div> 
Skills / Qualities<ul><li> Opera know-how</li><li>Health in good condition</li><li>Fluent in English language and conversational Arabic</li></ul></div>

Guest Service Attendant

Marriott International

<div>Additional Information 
Job Number25204811 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Villa Signature Service Supervisor (With Butler Experience)

Danat Al Emarat Hospital for Women & Children

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Danat Al Emarat is a world-class specialty women&rsquo;s and children&rsquo;s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women&rsquo;s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.
 
 
 We are searching for UAE Nationals to be a part of our Patient Access Services team.
 
 
 As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist patients to ensure a positive and professional experience.
 </li>
 <li>
 Manage patient registration, insurance verification, and appointment scheduling.
 </li>
 <li>
 Handle cash collections, billing inquiries, and accurate patient identification.
 </li>
 <li>
 Provide Arabic-English interpretation to support clear patient-staff communication.
 </li>
 <li>
 Support clinical assistant duties as required.
 </li>
 <li>
 Ensure compliance with DOH, DHA, and JCI standards.
 </li>
 <li>
 Communicate effectively with patients, families, and medical teams.
 </li>
 <li>
 Contribute to service excellence and continuous process improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 UAE National with a valid Family Book.
 </li>
 <li>
 Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
 </li>
 <li>
 Strong attention to detail and ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Excellent communication and interpersonal skills with a patient-centric approach.
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
 </li>
 <li>
 Fluency in both Arabic and English, with the ability to provide interpretation support.
 </li>
 </ul>
</div>

Guest Services Officer (Part-time)

IZIL Beauty

Job Title: Spa SupervisorDepartment: Spa &amp; Retail StoreReports To: Store &amp; Spa ManagerRole OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spawhile delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link betweentherapists and the spa manager and is responsible for maintaining high standards of treatments,training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-qualityservice. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory andproduct management.Guest Experience &amp; Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concernsprofessionally. Handle customer feedback efficiently, escalating issues where necessary to improve productsand services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.Spa SupervisorStaff Training &amp; Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in varioustreatments. Provide product knowledge training and follow-up to ensure staff confidence in promotingspa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety &amp; Compliance Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.Qualifications &amp; ExperienceEducation &amp; Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from arecognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.Skills &amp; Competencies Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.Spa SupervisorPersonal Attributes Positive Attitude: Maintains an approachable and professional demeanor. Customer-Focused: Passion for providing a luxury guest experience. Adaptability: Flexible to handle different work situations and responsibilities. Professionalism: High grooming and presentation standards. Time Management: Ability to multitask and prioritize responsibilities effectively. Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smoothoperations and an exceptional guest experience. This role offers opportunities for professional growthand leadership development in a dynamic spa environment.This job description outlines the key responsibilities and expectations for the Spa Supervisor role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED7,500.00 per month

Spa Supervisor -Female

tostatto cafe

Branch Supervisor - for Pinoy RestaurantsCompany: Pinoy Restaurant and Burger ChainReports To: Brand ManagerLocation: Abu Dhabi, UAE (Defense Road / Electra)I. Position SummaryThe Branch Supervisor is a key leadership role responsible for the day-to-day excellence of both Pinoy Restaurant and Burger Chain. You will ensure that the &quot;Fresh &amp; Lean&quot; philosophy is maintained, service is &quot;Jolly&quot; and efficient, and that both brands meet their sales targets. You will bridge the gap between kitchen production and dining service, with a heavy focus on Bulk Service and Staff Development.II. Key Responsibilities1. Service Excellence &amp; Training<ul><li>Service Standards: Train and monitor dining staff on the &quot;Mabuhay Way&quot;&mdash;ensuring every guest is greeted warmly and served within 12&ndash;15 minutes (Ala Carte).</li><li>Product Knowledge: Conduct daily briefings to ensure staff can describe Charcoal Grill items and Kakanin in detail.</li><li>Upselling: Drive revenue by training staff on suggestive selling for desserts, grilled foods and drinks.</li></ul>2. Event Management &amp; Coordination<ul><li>Planning: Act as the primary point of contact for catering and in-house events.</li><li>Execution: Supervise the &quot;Event Team&quot;, ensuring decor, food timing, and guest service are flawless.</li><li>Follow-up: Collect guest feedback post-event to improve future operations.</li></ul>3. Product Development &amp; Quality Control<ul><li>Innovation: Assist the Head Chef and Manager in developing new Ala Carte dishes or seasonal special offers.</li><li>Consistency: Perform daily &quot;Taste Tests&quot; to ensure Charcoal Roast Chicken and Kakanin meet brand standards.</li><li>Wastage Control: Enforce the &quot;No Bain-Marie Waste&quot; policy, ensuring stock is rotated (FIFO) to keep waste under 5%.</li></ul>4. Operational Administration<ul><li>Duty Roster: Assist in managing the &quot;Synergy Swap&quot; schedule between branches to ensure no shift is short-staffed.</li><li>Inventory: Monitor daily stock levels and coordinate with suppliers to prevent &quot;Sold Out&quot; scenarios during peak rushes.</li></ul>III. Job Specification (Requirements)RequirementExperienceMinimum 2&ndash;3 years in a Supervisory role in a Pinoy restaurant or fast-food setting.EducationDiploma or Degree in Hospitality or Business Management is preferred.Event SkillsProven ability to manage catering logistics and large group bookings.Training AbilityMust be a &quot;natural teacher&quot; who can simplify complex tasks for new joiners.PersonalityHigh energy, &quot;Jolly&quot; disposition, and able to remain calm during the dinner rush.Technical SkillsProficient in POS systems and basic Microsoft Excel for reporting.LanguageFluent in Tagalog and English (essential for customer and management interaction).IV. Key Performance Indicators (KPIs)1. Sales Target: Achieving monthly branch revenue goals.2. Service Speed: Maintaining an average ticket time of under 15 minutes for Ala Carte.3. Staff Retention: Zero staff turnover within the first 6 months of a new hire's joining.4. Waste Management: Keeping food wastage consistently below the 5% threshold.Job Location: Abu Dhabi, UAE Salary Range: AED 3,000 / monthly (All Inclusive) based on your experience and qualification.Candidate must be available in the UAE and ready to join Immediately.Job Types: Full-time, PermanentPay: Up to AED3,000.00 per monthApplication Question(s):<ul><li>Do you have any experience as Supervisor in Pinoy Food Restaurants</li></ul>Experience:<ul><li>Supervisor: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Branch Supervisor

Hilton

<div>Front Office Supervisor - Hilton Abu Dhabi Yas Island
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
 
What will I be doing? 
As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise the efficient operations of reception including check in/out procedures</li>
<li>Support team members in handling guest requests and enquires to ensure a positive outcome is achieved</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li>
<li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow and adhere to company brand standards</li>
<li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li>
</ul>What are we looking for?
Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Desire to progress within the Hospitality industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous supervisory experience</li>
<li>Previous experience in the hotel industry</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor - Hilton Abu Dhabi Yas Island

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

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