guest service supervisor

Northwest x Southern Hospitality

<div>Courtyard by Marriott Walla Walla managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Supervisor! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality? If so, Northwest x Southern Hospitality is for you, apply today!
Summary of position: The primary purpose of this position to supervise the operational activities of the hotel's front desk and ensures guest satisfaction and revenue optimization through checkin, checkout and the coordination of hotel services. Ensures Front Desk/Guest Services is staffed appropriately by reviewing team member schedule and occupancy projections. Handles cash, makes change, balances an assigned house bank, and counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
Qualifications:
High school diploma or equivalent GED; prior hotel or hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
How we can elevate your career:
Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
Why work for NSH?
Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Medical and Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans With Match
Leave of Absence
Perks - More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Earned Wage Access
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.
To learn more about our company please visit our web site at www.nwxsouthern.com
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.</div>

Guest Service Supervisor

Hotel Indigo

<div>About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?

Seeking a Guest Experience Supervisor extraordinaire! Are you a charismatic, detail-oriented professional with a passion for creating unforgettable experiences? Join our team as a Guest Experience Supervisor and unlock new heights of hospitality excellence.

We are looking for a talented individual who thrives in a fast-paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.

A little taste of your day-to-day

Every day is different, but you&rsquo;ll mostly be:
<ul><li>Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.</li>
<li>Managing guest requests and preferences, ensuring prompt and efficient resolution.</li>
<li>Collaborating with various departments to ensure seamless operations and exceed guest expectations.</li>
<li>Training and motivating staff to maintain our high standards of service excellence.</li>
<li>Implementing innovative strategies to enhance guest experience and build lasting relationships.</li>
<li>Assisting with administrative tasks and documentation to maintain accuracy and efficiency.</li>
</ul>
What do we need from you?
<ul>
<li>Minimum 2 years experience in a hotel guest service role.</li>
<li>Strong communication and interpersonal skills to engage with guests and team members.</li>
<li>Exceptional problem-solving abilities to handle any guest-related concerns effectively.</li>
<li>Proven leadership skills to motivate and guide your team to success.</li>
<li>Attention to detail, ensuring the highest standard of service is consistently met.</li>
<li>Ability to work flexible shifts, including weekends and holidays.</li>
</ul>
What you can expect from us?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.<div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div> 
<div>
 
</div><div>Bring your story, to inspire new ones.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Supervisor

Al Ghalia

Position Summary<ul><li>Performs all duties in accordance with the Business Unit&rsquo;s Standard Operating Policies and Procedures.</li><li>Assists the RM and ARM in maintaining the SBU&rsquo;s standards of cleanliness or problems in the surroundings, (eg floor cleanliness, messy tables/service stations. Reports any problems to Managers. Ensures any issues are resolved.</li><li>Assists the Managers in efficiently managing the SBU in accordance with the Business Unit&rsquo;s Standard Operating Policies and Procedures with the objective of achieving maximum guest satisfaction.</li><li>Adheres to Duty Rota, reporting to work on time and properly attired &ndash; well groomed, according to the SBU&rsquo;s Standard Operating Procedures.</li><li>Ensures the proper set-up, and cleanliness of the Front Display Counter, sidewalk, and entrance.</li><li>Answers telephone calls speedily, in a polite and professional manner. Assisting the caller to ensure complete guest satisfaction.</li><li>Welcomes guests in a warm and friendly manger and escorts them to their tables. Allows guests to change tables, where possible, and re-seats them.</li><li>Gives menus to guests.</li><li>Coordinates with the serving staff when assigning tables to guests.</li><li>During busy periods, maintain a Guest Waiting List and assign tables as quickly as possible.</li><li>Assists the Restaurant Manager and Assistant Restaurant Manager in implementing special promotions and events.</li><li>Continuously assists the SBU&rsquo;s operations by helping the Service/Waiting staff as required</li><li>Compiles and reports any guest complaints and, with the help of the Captain/Supervisor, ensure all issues are resolved to the guests&rsquo; satisfaction.</li><li>Listens to our customers, it&rsquo;s the first step to providing a great experience and we love how passionate our customers are about our brand.</li><li>Provides a great experience for our guests by providing exemplary guest service.</li><li>Possesses excellent product knowledge in order to answer our guests&rsquo; enquiries and to resolve any issues.</li><li>Supervises table reservations and effectively controls the flow of guests in the SBU to ensure maximum turnover and profitability.</li><li>Maintains a high standard of personal grooming and demeanor (body language, facial expressions).</li><li>Notifies Managers of any special guests&rsquo; requests.</li><li>Full awareness of the Company&rsquo;s Fire Safety Procedures and Health and Safety regulations.</li><li>Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.</li><li>Any other tasks as assigned by the SBU&rsquo;s Manager.</li></ul>Critical skills and competencies required for this postGood general education.Hotel and Catering qualifications desirable.At least 2 years experience in a Hotel, Casual or Fine Dining Environment.Food and Service knowledge &ndash; eg Sequence of Fine Dining ServiceHeight Parameters: 5&rsquo;6Personable and organized.Ability to work both independently and in a team.Ability to prioritize tasks.Establish and maintain effective relationships with colleagues and guests.Excellent English &ndash; written and spoken.Self motivated and detail oriented.Work Location: In person

Host

First Hospitality

<div><h4 class="jobSectionHeader">What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job&hellip;</h4>
The Guest Service Manager leads the hotel&rsquo;s front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.<h4 class="jobSectionHeader">
What you&rsquo;ll be doing&hellip;</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Success factors&hellip;</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
<li>Physical:</li>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.</div>

Guest Services Manager

Staybridge Suites

Job Overview Join our dynamic team as a Part Time Guest Service Representative and become the welcoming face of our hospitality experience! In this lively role, you&rsquo;ll deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and comfortable. Your energetic approach will help create memorable stays for our guests, whether they&rsquo;re here for relaxation or business. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop multilingual skills and hotel management expertise.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Check guests in and out efficiently using multi-line phone systems and front desk software</li><li>Handle guest inquiries with enthusiasm, providing information about hotel amenities, local attractions, and services</li><li>Manage reservations, cancellations, and modifications accurately while maintaining a smooth check-in process</li><li>Respond promptly to guest requests via phone or in person, demonstrating excellent phone etiquette and customer service skills</li><li>Assist with night audit procedures when scheduled, ensuring accurate financial and operational records</li><li>Maintain a clean, organized front desk area while adhering to hospitality standards and guest privacy protocols</li><li>Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly and effectively</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations preferred but not required; enthusiasm for hospitality is key!</li><li>Strong customer service background with the ability to handle diverse guest needs in a fast-paced environment</li><li>Multilingual or bilingual skills are highly valued to serve our diverse clientele better</li><li>Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is a plus</li><li>Excellent communication skills, including phone etiquette and guest relations expertise</li><li>Ability to remain energetic, positive, and professional during busy periods while managing multiple tasks simultaneously</li></ul>Join us to be part of a vibrant team dedicated to creating exceptional guest experiences! We value energetic individuals eager to grow their hospitality skills while delivering top-tier service in a welcoming environment.Pay: $15.00 - $16.00 per hourWork Location: In person

Part Time Guest Service Representative

Marriott Vacations Worldwide

<div>Hourly Rate: $32.00<div>
Hourly Rate: $32.00 
Shift: 1st/2nd &amp; 3rd; must be available to work weekends and holidays 
Requirement: Valid driver&rsquo;s license required 
Position type: Full Time
JOB SUMMARY</div><div> 
Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.</div><div> 
</div><div>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.</div><div><div> 
Site Specific Benefits<ul><li>
Free On-Site Parking</li><li>
Discounted meals, complimentary soft drinks
</li><li>Department celebrations</li><li>
Associate Appreciation Week</li><li>
Monthly associate recognition and reward programs</li><li>
Company branded winter coat, uniform, and work shoe stipend provided</li><li>
Discounted Bus Pass</li><li>
Carpool Incentives</li></ul></div><div>
CORE WORK ACTIVITIES</div><div><ul><li>
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li><li>
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.</li><li>
Anticipate and address guests' service needs.</li><li>
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.</li><li>
Develop and maintain positive working relationships with others.</li><li>
Ensure adherence to quality expectations and standards.</li><li>
Stand, sit, or walk for an extended period of time.</li><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li><li>
Perform other duties as assigned.</li><li>
Attention to customer service with a professional and pleasant personality.</li><li>
Available to work a flexible schedule including evenings, weekends, and holidays.</li></ul></div></div>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Front Desk Operations Supervisor

Travelodge by Wyndham

Do you love meeting new people and creating great first impressions? Are you friendly, dependable, and passionate about customer service? Travelodge Golden is looking for an enthusiastic Guest Service Representative to join our team and help deliver exceptional experiences to our valued guests.As the first and last person our guests interact with, you'll play a key role in making every stay memorable.What You'll Do<ul><li>Welcome guests with a warm and professional attitude</li><li>Handle guest check-ins and check-outs efficiently</li><li>Answer phone calls, respond to inquiries, and assist with reservations</li><li>Process payments and maintain accurate records</li><li>Assist guests with requests, concerns, and local recommendations</li><li>Work closely with housekeeping and maintenance teams to ensure guest satisfaction</li><li>Maintain a clean, organized, and professional front desk area</li></ul>What We're Looking For<ul><li>Outstanding customer service and communication skills</li><li>Positive attitude and professional appearance</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer skills and willingness to learn hotel software</li><li>Reliable, punctual, and team-oriented</li><li>Previous hotel or customer service experience is a plus, but not required!</li></ul>The ideal candidate enjoys helping others, stays calm under pressure, and takes pride in providing outstanding service. If you can turn a simple stay into a great guest experience with a smile, we'd love to meet you.Join the team at Travelodge Golden and become part of a hospitality culture built on service, teamwork, and creating memorable guest experiences!Pay: $17.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Guest Service Representative

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