guest service supervisor

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
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  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
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 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
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 <strong>
  Job Description
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  <br/>
 </strong>
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
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  Key Responsibilities:
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 </strong>
 <ul>
  <li>
   Guest Service and Satisfaction
  </li>
  <ul>
   <li>
    Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
   </li>
   <li>
    Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
   </li>
   <li>
    Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
   </li>
  </ul>
  <li>
   Team Supervision and Training
  </li>
  <ul>
   <li>
    Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
   </li>
   <li>
    Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
   </li>
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    Provide feedback to team members, supporting their development and growth.
   </li>
  </ul>
  <li>
   Operations Coordination
  </li>
  <ul>
   <li>
    Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
   </li>
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    Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
   </li>
   <li>
    Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
   </li>
  </ul>
  <li>
   Promotions and Upselling
  </li>
  <ul>
   <li>
    Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
   </li>
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    Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
   </li>
  </ul>
  <li>
   Quality Control and Reporting
  </li>
  <ul>
   <li>
    Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
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    Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
   </li>
   <li>
    Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
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   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Certificate in Hospitality Management or related field preferred.
  </li>
  <li>
   Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
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  <li>
   Excellent communication, interpersonal, and conflict-resolution skills.
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  <li>
   Strong leadership abilities with experience in training and supervising a team.
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   Proficiency in Front Office Software
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   Detail-oriented and able to multitask in a fast-paced environment.
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  <li>
   Ability to work flexible hours, including weekends and holidays.
  </li>
  <li>
   Proficient in English, both written and spoken
  </li>
 </ul>
</div>


Guest Relations Supervisor

fatto

<p><b>Position Summary</b></p><ul><li>Supports the Supervisor/ Assistant / Restaurant Manager to plan, organise and supervise the flow of restaurant seating arrangements during service to ensure the outlet provides service excellence that is consistent with the restaurant SOPs.</li><li>To achieve and maintain service excellence and guest satisfaction.</li><li>Works closely with FOH and BOH team.</li><li>Is able to communicate clearly and effectively with guests and team members at all times.</li><li>Treats all team members with respect and integrity.</li><li>Achieves maximum revenue through effective planning, communication &amp; seat management.</li><li>Acts as the SPU representative and communicates effectively with guests and inquiries.</li></ul><p><b>Operational Responsibilities </b></p><ul><li>To follow the instructions and direction of management and supervisors.</li><li>Is trained to deliver an excellent standard of customer service and maintains that standard.</li><li>Has full working knowledge of all menu items, and can describe them and clearly and suggestively, including possible variations, allergens or options.</li><li>Can perform independently in their designated area of work.</li><li>Engages warmly and professionally with guests and team members at all times</li><li>Is able to handle complaints and feedback from customers in a calm and professional manner, and communicate any issues to RM or ARM.</li><li>Schedules reservations and/or maintains waitlists.</li><li>Keeping and maintaining communication with guests regarding reservations or waitlists.</li><li>Communicates any known issues to managers immediately.</li><li>Ensures that all side duties and cleaning schedules are completed as directed.</li><li>Maintain cleanliness and hygiene of the restaurant and its environment.</li><li>Completes own probationary and appraisal paper work as required</li><li>Understands and can explain the Brand.</li><li>Maintains accurate records of reservations and guest seating.</li><li>Maintains and updates a guest database.</li><li>Ensures that all colleagues adhere and work to correct health and hygiene standards at all times.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum of 1 years&rsquo; experience in hospitality</li><li>Desirable: Diploma in Food &amp; Beverage</li><li>Can hold a conversation in English with confidence.</li><li>Listens to understand and acts accordingly</li><li>Is organized in their duties</li><li>Have good time management skills. Reports for duty, meetings and training on time.</li></ul><p>Job Type: Permanent</p>

Host / Hostess

The First Group Hospitality

<div>Overview:
<p>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Skills and Qualifications:</b></div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
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 </p>
 <strong>
  Job Description
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 <p>
  In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
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 <strong>
  Qualifications
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 <p>
  &bull; College diploma in hotel management or related field.
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  &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
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  &bull; Excellent oral communication skills.
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  &bull; Experience with Front Office systems.
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  &bull; Fluent in English, both written and spoken.
  <br/>
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 </p>
</div>


Senior Guest Service Centre Manager

Guest Service Centre Manager

Accor

<div><div>Job Description</div><p><br>
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.</p><ul><li>
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li><li>
Assist in optimizing hotel occupancy and room rates to maximize revenue</li><li>
Handle guest complaints professionally and effectively, ensuring prompt resolution</li><li>
Support the Guest Service Manager in operating a highly proficient and productive guest services department</li><li>
Conduct and assist in training programs for the Guest Service team</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain standard operating procedures for the guest service department</li><li>
Monitor and improve systems and procedures to enhance operational efficiency</li><li>
Assist in managing reservations and coordinating with housekeeping for room readiness</li><li>
Contribute to sales efforts by promoting hotel services and special offers</li><li>
Ensure compliance with health and safety regulations</li><li>
Participate in departmental meetings and continuous improvement initiatives</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Teritary education in any discipline and hotel related experience</li><li>
Minimum 2 years experience in supervisory position in the service industry</li><li>
English with knowledge of second language preferred</li><li>
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system</li><li>
Knowledge of operations of Bell, Concierge &amp; Valet operations</li><li>
Knowledge of processes and procedures of delivery systems. Currently SSM/RSM</li><li>
Communication skills for all levels of colleagues/guests, confident, clear English</li><li>
Interpersonal skills to deal with guests and colleague issues</li><li>
Posses leadership qualities</li><li>
Leads to constantly improve the guest service experience</li><li>
Willingness to embrace changes and new technology</li><li>
A team player, guest focused and service oriented attitude</li></ul></div>

Assistant Guest relation Manager

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
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 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
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 <ul>
  <li>
   Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
  </li>
  <li>
   Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
  </li>
  <li>
   Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
  </li>
  <li>
   Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
  </li>
  <li>
   Upsell room categories and promote hotel services to maximize revenue.
  </li>
  <li>
   Manage incoming calls, messages, and guest requests in a timely and courteous manner.
  </li>
  <li>
   Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
  </li>
  <li>
   Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
  </li>
  <li>
   Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
  </li>
  <li>
   Follow up with guests on special requests, complaints, and service recovery actions.
  </li>
  <li>
   Process guest payments, room charges, deposits, and refunds accurately.
  </li>
  <li>
   Maintain proper documentation, reports, and shift handover notes.
  </li>
  <li>
   Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
  </li>
  <li>
   Adhere to hotel security, safety, and confidentiality protocols.
  </li>
  <li>
   Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
  </li>
  <li>
   Follow brand standards and service guidelines at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
  </li>
  <li>
   Strong communication and interpersonal skills with a guest-first attitude.
  </li>
  <li>
   Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
  </li>
  <li>
   Good computer skills; proficiency in Microsoft Office applications.
  </li>
  <li>
   Fluency in English; Arabic or other languages are an advantage.
  </li>
  <li>
   Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
  </li>
  <li>
   Professional appearance, grooming, and positive attitude.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   High school diploma or equivalent; hospitality-related qualifications are preferred.
  </li>
  <li>
   Willingness to work shifts, weekends, and public holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
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 <br/>
 Additional Information
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 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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 <strong>
  Why work for Accor?
  <br/>
  <br/>
 </strong>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
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 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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 Do what you love, care for the world, dare to challenge the status quo!
 <strong>
  #BELIMITLESS
 </strong>
</div>


Guest Service Agent

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