guest service supervisor

Parable Hospitality

<div><p>Applicants 18 years of age or older welcome to apply</p>
<p>
Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!</p>
<p>
Guest Service Representative, Full Time<br>
Rate of Pay: $24.91/hour</p>
<p>
Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.</p>
<p>
Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.</p>
<p>
Essential Functions and Responsibilities of the job include but are not limited to:
<br>
____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing
<br>
personalized service to guests.
<br>
____ Communicate effectively with guests and fellow team members.
<br>
____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
<br>
____ Anticipate and respond to guest needs.<br>
____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
<br>
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.<br>
____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each.<br>
____Maintain and understand special guest programs and franchise related programs.<br>
____ Find solutions quickly, and confidently address and resolve guest concerns.<br>
____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.<br>
____ Answer phones according to service standards and within 3 rings.<br>
____ Full understanding of the Front Desk system for all guest services.<br>
____ Provide assistance to other team members and departments to contribute to the best
<br>
overall performance of the department, restaurant and hotel.
<br>
____ Perform other duties as assigned, requested or deemed necessary by management.</p>
<p>
***Management retains the discretion to add or change the duties of the position at any time. ***</p><p><br>
Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.</p>
<p>
Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.</p>
<p>
At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:</p>
<div>
Pay, Healthcare &amp; Financial Security</div>
<ul><li><div>Competitive Pay</div>
</li><li>Retirement Plans: Attractive pension and 401k programs featuring employer match options.</li>
<li><div>Medical Insurance: Choice of packages via UHA or Kaiser Medical.</div>
</li><li>Dental Insurance: Dental coverage option provided through HDS.</li>
<li>Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.</li>
<li>Reward &amp; Recognition: Programs honoring performance with incentives and awards.</li>
</ul><div>Commute &amp; Out-of-Pocket Savings</div>
<ul><li>Transit Access: Direct front-door access to fare-free Hele-On Bus route.</li>
<li>Free Parking: On-site hotel employee parking lot access during every shift worked.</li>
<li>EV Charging: Free access to on-property electric vehicle charging docks while working.</li>
<li><div>Uniform &amp; Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles.</div>
</li></ul><div>Travel, Lodging &amp; Paid Time Off</div>
<ul><li>Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties.</li>
<li>Local Marriott Staycations: Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.</li>
<li>Friends &amp; Family: Share Marriott lodging discounts worldwide for your inner circle.</li>
<li>Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide.</li>
<li><div>Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.</div>
</li></ul><div>Food &amp; Lifestyle Discounts</div>
<ul><li>Daily Shift Meals: Free hot meal during every shift, curated by the Culinary ʻŌhana.</li>
<li>Global Dining: 20% discount on food, beverages, and room service at properties worldwide.</li>
<li>On-Property Savings: Employee discounts across on-site retail shops and spa services.</li>
</ul><div>Career Growth</div>
<ul><li>Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).</li>
<li>Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career.</li>
</ul>
<p>Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort&rsquo;s ohana!</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Guest Service Representative, Full Time

Scope Investment

<h3> </h3><p>The Restaurant Supervisor is responsible for supporting the Restaurant Manager in ensuring the <strong>smooth, efficient, and profitable operation of the restaurant</strong> while maintaining Ladurée’s brand, service, and operational standards.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee daily restaurant operations and ensure compliance with Ladurée standards.</li><li>Ensure excellent customer service, manage complaints, and maintain guest satisfaction.</li><li>Supervise, train, support, and evaluate restaurant staff, including schedules and performance.</li><li>Ensure proper sequence and quality of service from guest arrival to checkout.</li><li>Monitor food preparation, hygiene, health &amp; safety, HACCP, and sanitation standards.</li><li>Manage inventory, stock levels, food wastage, and equipment maintenance.</li><li>Supervise cash handling, billing, POS transactions, and daily financial reports.</li><li>Support the Restaurant Manager in achieving sales, profitability, labor cost, and food cost targets.</li><li>Maintain high standards of grooming, personal presentation, and professional conduct.</li><li>Promote teamwork and effective communication between FOH, BOH, Warehouse, Lab, and other departments.</li><li>Ensure all employees understand and follow company policies, SOPs, operational procedures, and compliance requirements.</li><li>Maintain a clean, safe, organized, and professional working environment.</li><li>Participate in company training and continuously develop job knowledge and skills.</li></ul>

Restaurant Supervisor

Peachtree Group

<div><p>The <b>Front Office Supervisor</b> supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.</p>
<ul>
<li>Supervise daily shift processes ensuring all team members adhere to standards operating procedures.</li>
<li>Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.</li>
<li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li>
<li>Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.</li>
<li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li>
</ul>
<p>Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Front Office Supervisor

Sandia Resort & Casino

Description
<br><div><div><div><div><div><p><b>Position Summary<br>
</b></p></div></div><br>
<div><div><p>Provides exceptional service and dining experiences to the guests. Responsible for taking orders, serving food and beverages, and ensuring guest satisfaction through attentive and friendly service. Under general supervision, performs food and beverage activities in support of one of the restaurants in accordance with the respective outlet service guidelines.
</p><p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.<br>
 </p></div></div><br>
<div><div><p><b>Essential Duties and Responsibilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Provides excellent customer service and always establishes guest perception of restaurant service as that of exceptional hospitality and friendliness.
</li></ul><ul><li>Manages orders from guests, ensuring accuracy, timeliness, and adherence to special requests, while coordinating with kitchen and bar staff.
</li></ul><ul><li>Promotes menu items, specials, and promotions to enhance guest satisfaction and increase revenue through upselling and suggestive selling techniques.
</li></ul><ul><li>Adheres to all applicable laws and regulations governing alcohol service, including age verification and responsible beverage service practices.
</li></ul><ul><li>Monitors and intervenes service to guests who appear intoxicated, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests.
</li></ul><ul><li>Maintains thorough knowledge of property information regarding restaurants, entertainment, lounges, marketing promotions, upcoming events as well as local points of interest.
</li></ul><ul><li>Processes payments accurately and efficiently, handling cash, credit card transactions, and any forms of payment accordingly to established procedures.
</li></ul><ul><li>Responsible for all opening and closing side work duties as assigned by management.
</li></ul><ul><li>Participates in daily stand-up meetings to ensure property information is understood.
</li></ul><ul><li>Adheres to all food safety and hygiene regulations, responsible alcohol service guidelines, to ensure the well-being of guests and compliance with legal requirements.
</li></ul><ul><li>Works as part of a cohesive team, assisting fellow team members as needed, fostering a positive and supportive work environment.
</li></ul><ul><li>Maintains cleanliness, presentation, and organization of dining areas; including tables, chairs, and condiments stations, to provide a pleasant and inviting environment and adhering to food safety regulations.
</li></ul><ul><li>Communication with supervisors and/or managers regarding guest issues that are in need of addressing.
</li></ul>Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.<br>
<ul><li>
 </li></ul></div></div></div><br>
<p></p><div><div><p><b>Additional Responsibilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Preforms other job-related responsibilities as assigned.
</li></ul><ul><li>A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.
</li></ul></div><p><b>Team members in this capacity:
</b></p><div><ul><li>Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
</li></ul><ul><li>Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
</li></ul><ul><li>Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
</li></ul>Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.<br>
<ul><li>
 </li></ul></div></div></div><br>
<div><div><p><b>Key Performance Indicators<br>
</b></p></div></div><br>
<div><div><p>This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.<br>
</p></div></div><br>
<div><div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Knowledge of menu offering, including ingredients, cooking methods, and presentation, to effectively guide guests and answer inquiries.
</li></ul><ul><li>Knowledge of beverage selection, including wines, cocktails, beers, and non-alcoholic options.
</li></ul><ul><li>Ability to manage multiple tasks simultaneously, such as taking orders, serving tables, and processing payments.
</li></ul><ul><li>Ability to follow instructions.
</li></ul><ul><li>Exhibiting a strong commitment to the organization.
 </li></ul><ul><li>Ability to deal effectively and professionally with the general public and be attentive to customer&rsquo;s needs.
</li></ul><ul><li>Adaptability to navigate through dynamic and fast paced environments, maintaining composure and professionalism during peak periods and challenging situations.
</li></ul><ul><li>Maintain the highest standard of personal hygiene.
</li></ul><ul><li>Ability to perform basic math calculations and pass a basic math test.
</li></ul><ul><li>Knowledge of minimum temperature requirements for food/drink preservation.
</li></ul><ul><li>Knowledge of Tribal, federal, state and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
</li></ul><ul><li>Ability to work harmoniously and professionally with co-workers and supervisors.</li></ul></div></div></div></div></div></div>
<br>Qualifications
<br><div><div><div><div><div><p><b>Education and Experience<br>
</b></p></div></div><br>
<div><div><p>Required:
</p><div><ul><li>Must be at least 21 years of age.
</li></ul><ul><li>Able to stand and walk for long periods.
</li></ul><ul><li>Able to lift up to 25 lbs.
</li></ul><ul><li>Basic communication and math skills.
</li></ul><ul><li>Available to work weekends and holidays.
</li></ul></div><p>Preferred:
</p><div><ul><li>Previous restaurant or customer service experience.
</li></ul><ul><li>Point of Sale (POS) familiarity.
</li></ul></div><p>Progression Path &ndash; Server&gt;Lead Server or Trainer&gt;Bartender&gt;Supervisor&gt;Manager<br>
</p></div></div><br>
<div><div><p><b>License/Certifications/Registrations<br>
</b></p></div></div><br>
<div><div><div><ul><li>Must successfully complete the New Mexico Food Handlers course upon hire.
</li></ul><ul><li>Must have New Mexico Alcohol Server&rsquo;s Certification prior to first day of work.
</li></ul><ul><li>Must be able to successfully pass a stringent background investigation.
</li></ul>Will require a pre-employment and random drug screening.<br>
<ul><li>
</li></ul></div></div></div><br>
<p></p><div><div><p><b>Physical Requirements/Working Conditions
</b></p><p>The following selected physical activities are required to perform the essential functions of this position<br>
</p></div></div><br>
<p></p><div><div><p><b>Physical Requirement<br>
</b></p></div><div><p><b>Description<br>
</b></p></div></div><br>
<p></p><div><div><p><b>Balancing<br>
</b></p></div><div><p>Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.<br>
</p></div></div><br>
<p></p><div><div><p><b>Climbing<br>
</b></p></div><div><p>Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.<br>
</p></div></div><br>
<p></p><div><div><p><b>Crawling<br>
</b></p></div><div><p>Moving about on hands and knees or hands and feet.<br>
</p></div></div><br>
<p></p><div><div><p><b>Crouching<br>
</b></p></div><div><p>Bending the body downward and forward by bending leg and spine.<br>
</p></div></div><br>
<p></p><div><div><p><b>Feeling<br>
</b></p></div><div><p>Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.<br>
</p></div></div><br>
<p></p><div><div><p><b>Finger Dexterity<br>
</b></p></div><p></p><div><p>Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.<br>
</p></div></div><br>
<p></p><div><div><p><b>Grasping<br>
</b></p></div><div><p>Applying pressure to an object with the fingers and palm.<br>
</p></div></div><br>
<p></p><div><div><p><b>Hearing<br>
</b></p></div><div><p>Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.<br>
</p></div></div><br>
<p></p><div><div><p><b>Kneeling<br>
</b></p></div><div><p>Bending legs at knee to come to a rest on knee or knees.<br>
</p></div></div><br>
<p></p><div><div><p><b>Lifting<br>
</b></p></div><div><p>Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.<br>
</p></div></div><br>
<p></p><div><div><p><b>Pulling<br>
</b></p></div><div><p>Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.<br>
</p></div></div><br>
<p></p><div><div><p><b>Pushing<br>
</b></p></div><div><p>Using upper extremities to press against something with steady force to thrust forward, downward, or outward.<br>
</p></div></div><br>
<p></p><div><div><p><b>Reaching<br>
</b></p></div><div><p>Extending hand(s) and arm(s) in any direction.<br>
</p></div></div><br>
<p></p><div><div><p><b>Seeing<br>
</b></p></div><div><p>The ability to perceive the nature of objects by the eye.<br>
</p></div></div><br>
<p></p><div><div><p><b>Walking<br>
</b></p></div><div><p>Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.<br>
</p></div></div><br>
<p></p><div><div><p><b>Sitting<br>
</b></p></div><div><p>Particularly for sustained periods of time.<br>
</p></div></div><br>
<p></p><div><div><p><b>Standing<br>
</b></p></div><div><p>Particularly for sustained periods of time.<br>
</p></div></div><br>
<p></p><div><div><p><b>Stooping<br>
</b></p></div><div><p>Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.<br>
</p></div></div><br>
<p></p><div><div><p><b>Talking<br>
</b></p></div><div><p>Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.<br>
</p></div></div><br>
<p></p><div><div><p><b>List Working Conditions Required:<br>
</b></p></div><div><div><ul><li>Work is performed indoors and outdoors. Outdoor work is subject to extreme temperatures and inclement weather conditions.
</li></ul><ul><li>Work hours are subject to change with overtime work required.
</li></ul><ul><li>Must be able to have a flexible work schedule to be able to work weekends and holidays if needed.
</li></ul><ul><li>Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.
</li></ul><ul><li>Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, outdoor surfaces, cement structures and surfaces.
</li></ul><ul><li>Must be able to lift at least 25 pounds.
</li></ul><ul><li>Duties may involve walking, standing for long periods of time, sitting and crouching.
</li></ul><ul><li>Specifically required movements include the following:
<div></div><ul><li><div><ul><li>Trunk - bend, twist, rotate, push, pull, carry
</li><li>Arms &ndash; reach, carry, lift, twist, and rotate
</li><li>Legs &ndash; lift, push, pull, twist, and rotate
</li><li>Hands &ndash; Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.</li></ul></div></li></ul></li></ul></div></div></div></div></div></div><p></p>

RESTAURANT SERVER COUNCIL ROOM

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26095275<br>
<b>Job Category</b>Spa<br>
<b>Location</b>1700 Tysons Blvd, McLean, Virginia, United States, 22102<br>
<b>Schedule</b>Part Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<b>Pay Range:</b> $13.11-$13.95 per hour<br>
<b>Tip Eligible:</b> Y
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<p></p><p>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.</p>
<p></p><p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: Technical, Trade, or Vocational School Degree.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p></p><p>REQUIRED QUALIFICATIONS</p>
<p>License or Certification: State or Regional Massage License</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Massage Therapist

<div><b>Additional Information</b><br>
<b>Job Number</b>26095325<br>
<b>Job Category</b>Event Management<br>
<b>Location</b>6000 E Camelback Rd, Scottsdale, Arizona, United States, 85251<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Pay Range:</b> $29.81 - $39.90 per hour<br>
<b>Bonus Eligible:</b> Y
<p></p><div><div><p><b>JOB SUMMARY</b></p>
<p></p><p>Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.</p>
<p></p><p><b>CANDIDATE PROFILE</b></p>
<p></p><p>Education and Experience</p>
<ul><li>High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<p></p><ul><li>If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.</li></ul>
<p></p><p><b>Preferred
</b></p><ul><li>Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.</li></ul>
<p></p><p><b>CORE WORK ACTIVITIES
</b></p><p></p><p><b>Management of Event Operations associated with Banquets, Event Services
</b></p><ul><li>Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.</li></ul>
<ul><li>Leads shifts and actively participates in the servicing of events.</li></ul>
<ul><li>Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).</li></ul>
<ul><li>Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.</li></ul>
<ul><li>Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).</li></ul>
<ul><li>Attends pre-event/pre-convention meetings as needed to understand group needs.</li></ul>
<ul><li>Communicates critical information to the Banquet, Event Services and Event Technology teams.</li></ul>
<ul><li>Conducts room function inspections prior to each event to ensure the room is set according to specifications.</li></ul>
<ul><li>Delegates tasks to ensure room sets are &quot;on time&quot; and meet Event Management Standards.</li></ul>
<ul><li>Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.</li></ul>
<ul><li>Maintains attendance log for Banquet, Event Service and Event Technology employees.</li></ul>
<ul><li>Manages departmental inventories and assets including par levels and maintenance of equipment.</li></ul>
<ul><li>Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).</li></ul>
<ul><li>Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.</li></ul>
<ul><li>Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.</li></ul>
<ul><li>Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)</li></ul>
<ul><li>Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.</li></ul>
<ul><li>Works with Event Planning team to verify flawless delivery of events.</li></ul>
<p></p><p><b>Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards</b></p>
<ul><li>Verifies knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul>
<p></p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Encourages employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints, seeking assistance from manager as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.</li></ul>
<ul><li>Meets and greets guests.</li></ul>
<ul><li>Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul>
<p></p><p><b>Assisting in Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.</li></ul>
<ul><li>Supports training when appropriate.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Schedules employees to ensure shift coverage and meet business demands and productivity goals.</li></ul><br>
</div><p></p><div>
</div><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Event Operations Manager

Original Roadhouse Grill

<div><div><div><b>SUMMARY</b><br>
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The Host greets, seats and offers a parting comment to all guests, answers the phone and maintains sanitation, safety and cleanliness standards in their work area. The Host processes and packages take-out orders. The Host answers guest&rsquo;s questions, responds to guest requests and assists servers in clearing plates and re-filling beverages when the restaurant is full and there is another Host or Manager at the front door. The Host consistently practices all guest acknowledgement requirements.<br>
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Reports To: Restaurant Manager
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<b>SPECIFIC RESPONSIBILITIES</b>
</div><ul><li>Prepares the lobby area for guests&rsquo; arrival.</li>
<li>Opens the door and greets guests as they enter.</li>
<li>Determines seating preferences and advises guests of waiting time if any.</li>
<li>Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.</li>
<li>Notifies guests that their table is ready and guides the guests to the table.</li>
<li>Distributes menus to each guest at the table.</li>
<li>Answers the telephone before the third ring and responds to guest inquiries.</li>
<li>Writes take-out orders from call-in or walk-in guests.</li>
<li>Processes, packs and collects payment on take-out orders.</li>
<li>Responds professionally to guest comments and questions.</li>
<li>Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.</li>
<li>Cleans and maintains lobby area.</li>
<li>Monitors cleanliness of restrooms and level of restroom supplies.</li>
<li>Opens the door and offers a parting comment to all departing guests.</li>
<li>Verbally acknowledges all guests encountered in restaurant.</li>
<li>Follows all health, safety, sanitation and security standards.</li>
<li>Performs other duties as assigned by the supervisor.</li>
</ul><div><b>PERSONAL APPEARANCE</b><br>
The Host must be well groomed and neatly dressed in a clean uniform. See employee handbook for a complete description of the dress code for the front of the house.<br>
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<b>ESSENTIAL FUNCTIONS</b><br>
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<b>Physical Actions:</b><br>
The Host will be required to engage in the following physical action for up to an eight-hour shift:</div>
<ul> <li>45% Standing</li>
<li> 45% Walking</li>
<li> 5% Reaching</li>
<li> 5% Cleaning</li>
</ul><div>The Host either stands in the lobby area greeting and offering parting comments to guests or walks guests from the waiting area to a table in the dining room. The Host may be required to carry soiled plates and glassware weighing up to 5 pounds or to retrieve supplies from storage shelves weighing up to 10 pounds.<br>
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<b>Environmental Exposure:</b><br>
The Host works in the climate controlled environment of the dining rooms, but will occasionally be required to package take-out order in the kitchen resulting in exposure to heat and humidity. The Host works with cleaning chemicals.<br>
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The Host engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Host must work well with limited supervision.<br>
</div>
<div><b>BENEFITS/PERKS</b></div>
<ul><li>Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)</li>
<li>401(k) retirement plan</li>
<li>Paid sick leave</li>
<li>Employee Assistance Plan</li>
<li>A dynamic and energetic work atmosphere</li>
<li>Career development</li></ul></div></div>

Host

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