guest service supervisor

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Relations Supervisor , you&rsquo;re not just overseeing day-to-day guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
</li><li>Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
</li><li>Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
</li><li>Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Relations Supervisor

Crescent Hotels & Resorts

<div>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul>
<li>Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>
 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate. 


For applicants who will be working in California, the anticipated compensation range for the position is $ 22.48 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Guest Service Agent

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10382517</div></div><div><div>
Four Seasons Red Sea</div></div><div><div>
Location: Red Sea, Red Sea, Saudi Arabia</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
 <div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
About the Role:
As a Front Office Supervisor at Four Seasons Red Sea, you will lead by example in delivering exceptional guest service. You will oversee the daily operations of the Front Desk, support and guide Receptionists, and ensure every guest receives a warm welcome, smooth check-in/out process, and personalized attention throughout their stay. Your leadership will be key in maintaining Four Seasons' service standards and creating memorable guest experiences.
Key Responsibilities:<ul><li>
Supervise daily Front Desk operations and ensure a seamless guest experience.</li><li>
Assist with training, coaching, and supporting Front Desk staff.</li><li>
Handle guest concerns professionally and resolve issues promptly.</li><li>
Monitor shift checklists, ensure accuracy in billing, and maintain smooth communication with other departments.</li><li>
Uphold Four Seasons standards of service, grooming, and professionalism.</li></ul>
Knowledge and Skills:<ul><li>
Strong interpersonal and communication skills in both Arabic and English.</li><li>
Minimum 1&ndash;2 years of experience in a front office or guest-facing supervisory role.</li><li>
Knowledge of Opera PMS or similar hotel systems preferred.</li><li>
Excellent problem-solving abilities and guest service mindset.</li><li>
Ability to remain calm and efficient under pressure.</li><li>
Locals only as per the Saudi labour law</li></ul>
What to Expect from Your Four Seasons Career:<ul><li>
Competitive Basic Salary</li><li>
Live-Out Allowance</li><li>
Travel Allowance (if applicable)</li><li>
30 Days of Paid Annual Vacation</li><li>
10 Public Holidays per Year</li><li>
Complimentary Employee Meals</li><li>
Medical and Life Insurance Coverage</li><li>
Employee Assistance Program</li><li>
Complimentary Room Nights at Four Seasons Hotels Worldwide</li><li>
Laundry/Dry Cleaning Services for Work Attire</li><li>
Career Growth &amp; Development Opportunities</li></ul></div>

Front Office Supervisor -Four Seasons Resort at The Red Sea, Saudi Arabia

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 M&ouml;venpick Hotel &amp; Resort Al Bida&rsquo;a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait&rsquo;s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.
 
 
 
 Job Description
 
 
 
 
 Front Office Senior Receptionist
 
 
 
 First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service.
 </li>
 <li>
 Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained.
 </li>
 <li>
 Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently.
 </li>
 <li>
 Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required
 </li>
 <li>
 Proficiency with Opera property management system or related hotel management software
 </li>
 <li>
 Fluency in English and Arabic; additional languages are a plus
 </li>
 <li>
 Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment
 </li>
 <li>
 Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently
 </li>
 <li>
 Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously
 </li>
 <li>
 Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction
 </li>
 <li>
 Knowledge of hospitality industry standards, guest service protocols, and front office best practices
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Learning programs through our Academies.
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 <li>
 Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.
 
 
 </li>
 </ul>
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Front Office Senior Receptionist (Arabic Speaker)

Great Wolf Lodge

<div>Pay: $21.25 per hour 
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. 
Hiring immediately with full-time, part-time, and flexible scheduling 
 
Join our Pack:
<ul><li>Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. 
</li></ul>Benefits:
<ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave 
<li>
</li></ul> 
Essential Duties &amp; Responsibilities<ul><li>
Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments</li><li>
Ensures daily success of check-in standards and operational efficiencies</li><li>
Provides coaching, encouragement, and recognition to pack members regularly</li><li>
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members</li><li>
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate</li><li>
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department</li><li>
Understands and participates in scheduling of staff, execution of labor management and forecasting</li><li>
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members</li><li>
Monitors performance of agents, providing real time feedback and coaching</li><li>
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met</li><li>
Participates in recruitment and selection of talent for the guest service team</li><li>
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS</li><li>
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.</li><li>
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair</li><li>
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs</li><li>
May also assist in supervising bell, valet and night audit and other roles as needed</li></ul> 
Basic Qualifications &amp; Skills<ul><li>
High School diploma or equivalent experience</li><li>
Minimum of 1 year prior experience Rooms Division/Front Desk</li><li>
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook</li><li>
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills</li><li>
Proficient in both written and spoken English</li><li>
Ability to work flexible schedule including nights, weekends, holidays as needed</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Associate's degree or higher in hospitality or related field</li><li>
Experience with Opera or similar system</li><li>
Previous hotel experience, preferably in a large family resort or hotel</li></ul> 
Physical Requirements<ul><li>
Ability to lift 30lbs.</li><li>
Ability to stand/sit for long periods of time.</li><li>
Ability to bend, stretch and twist</li></ul> 
Pay Rate: $ /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 Position Close Date: 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Guest Services Supervisor

Festival Foods

<div>Location : Name: Verona Position Type: Part-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR) 
Reports to: Guest Services Manager<div> 
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:

What You&rsquo;ll Do:
As a Guest Service Representative, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li>
Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li>
Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li>
Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li>
Monitor &amp; Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li>
Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li>
Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li>
Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li>
Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li>
Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li>
Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li>
Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Guest Service Representative (GSR), you should have:<ul><li>
Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li>
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li>
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li>
Teamwork &amp; Training: A commitment to mentoring others and fostering a collaborative team environment.</li></ul>
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.<ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul>
Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.<div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div> 
<div></div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 660 Hometown Circle Location : City: Verona Location : State/Province: WI Location : Postal Code: 53593</li></ul></div>

Guest Service Representative (Part Time)

Ignite Hotels

<div>Front Office Manager
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Office Manager leads the front desk team and oversees daily guest service operations. This role ensures strong service recovery, compliance with brand standards, and smooth front office operations.
Essential Functions<ul><li>
Lead daily front desk operations, including guest arrivals, departures, and service recovery.</li><li>
Train, coach, and develop front office team members to deliver excellent guest service.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Create and manage front desk schedules to meet business needs and labor targets.</li><li>
Monitor guest satisfaction scores and support action plans to improve performance.</li><li>
Handle escalated guest concerns professionally and ensure timely resolution.</li><li>
Ensure compliance with hotel policies, procedures, and safety standards.</li><li>
Partner with housekeeping, maintenance, and sales to support seamless guest experiences.</li><li>
Maintain accurate cash handling, night audit support, and front office reporting.</li><li>
Conduct regular inspections of the lobby, front desk, and public areas for cleanliness and appearance.</li><li>
Support promotions, local marketing efforts, and guest loyalty initiatives.</li><li>
Perform other duties as assigned to support front office operations.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times. 
Qualifications
Experience<ul><li>
Minimum 2&ndash;3 years of hotel front desk or guest services experience; supervisory experience preferred.</li><li>
Experience with PMS systems (Opera, Hotel Key, Choice Advantage, or similar) preferred.</li></ul>
Education<ul><li>
High school diploma or GED required; hospitality or business coursework preferred.</li></ul>
Skills &amp; Abilities<ul><li>
Strong leadership, coaching, and team engagement skills.</li><li>
Excellent guest recovery and conflict-resolution abilities.</li><li>
Strong organizational skills with the ability to multitask in a fast-paced environment.</li><li>
Proficient in Microsoft Office and electronic scheduling/email systems.</li><li>
Professional communication skills and positive, service-focused attitude.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods, walk the property, and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: General Manager and/or other designated Company leadership
Employment &amp; Equal Opportunity
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Manager

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