guest service supervisor

Red Cottage

Company Overview:Red Cottage is the premier vacation rental management company in the Northeast, with a growing portfolio of exceptional homes across Vermont, Upstate New York, Connecticut, Pensilvania and surrounding markets. We partner closely with homeowners to manage their assets, elevate guest experiences, and drive strong financial performance.Our team blends high service standards with modern systems and data-driven operations to deliver consistent, high-quality results.If you&rsquo;re excited to help scale a premium hospitality company and play a meaningful role in shaping the future of vacation rentals in the Northeast, you may be fit at Red Cottage.Position Summary:Red Cottage is seeking a Guest Service Supervisor to lead our remote front desk operations and elevate the guest experience across our vacation rental portfolio. In this role, you'll guide a dedicated team of Guest Service Agents through the daily rhythm of arrivals, departures, and reservation management while serving as a trusted problem-solver when challenges arise. As a natural collaborator, you'll thrive in building strong relationships across our Housekeeping, Maintenance, Portfolio Management, Sales, and Accounting teams to ensure seamless operations. You'll combine your hospitality expertise with a coaching mindset to develop your team, resolve guest concerns with empathy and efficiency, and help shape the processes that keep our service standards high as we continue to grow.Responsibilities:<ul><li>Own the day-to-day operation of Red Cottage's remote &quot;front desk,&quot; leading the Guest Service team through daily arrivals, departures and reservation requests.</li><li>Support and coach a team of Guest Service Agents, including performance management and day-to-day guidance.</li><li>Serve as a primary escalation point for guest issues, taking ownership of de-escalation and guest experience recovery white on shift.</li><li>Support the team with inbound and outbound calls, emails, and chats related to reservations, service issues and general inquiries.</li><li>Assist with creating, assigning, and tracking maintenance and housekeeping tickets related to guest resolutions, ensuring timely follow-up.</li><li>Meet and maintain company performance standards and metrics, including guest satisfaction, timeliness of communication and reservation conversion.</li><li>Monitor and track individual and team performance metrics; provide coaching and feedback as needed.</li><li>Identify operational gaps and process improvement opportunities to drive efficiency and service quality.</li><li>Build strong working relationships and open communication with internal teams (Housekeeping, Maintenance, Portfolio Management, Sales, and Accounting).</li><li>Other duties as assigned&mdash;hospitality is dynamic, and flexibility is part of the role.</li></ul>Qualifications:<ul><li>2+ years of experience in customer service or administrative support, preferably in hospitality, vacation rentals, property management, or a service-driven industry.</li><li>Prior supervisory or team-lead experience in a similar environment preferred.</li><li>Strong time management skills and the ability to adapt quickly in a high-volume, interruption-driven setting.</li><li>Tech-savvy, with experience using digital systems and applications; comfortable working across multiple software platforms.</li><li>Clear, thoughtful communicator who is comfortable engaging with guests, homeowners, vendors, and internal teams.</li><li>Dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.</li><li>Flexible availability, including early mornings, evenings, weekends, and holidays, based on guest and homeowner needs.</li></ul>Pay: $18.00 - $20.00 per hourWork Location: Remote

Guest Service Supervisor

Oceanpoint Ranch

<div>Oceanpoint Ranch is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Oceanpoint Ranch is set amidst 9 acres of lush grounds and classic California coastline. From brand new ranch-chic guest rooms to lawn games for guest to enjoy. The Hotel has on-site dining to a private trail to the shores of Cambria&rsquo;s Moonstone Beach.
<h5 class="jobSectionHeader">Essential Functions and Responsibilities of the job include but are not limited to:</h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.</li>
</ul><ul><li>Communicate effectively with guests and fellow team members.</li>
</ul><ul><li>Be proficient at all Guest Service systems and processes.</li>
</ul><ul><li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.</li>
</ul><ul><li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance.</li>
<li>Responsible for all front office activity during scheduled shifts.</li>
</ul><ul><li>Monitor and adjust room availability status.</li>
</ul><ul><li>Check travel agent commissions, franchise frequent stay program activity and central reservations.</li>
</ul><ul><li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows.</li>
</ul><ul><li>Check Maid&rsquo;s list and ensure room availability status is accurate.</li>
</ul><ul><li>Check and audit banks.</li>
</ul><ul><li>Check dry cleaning status.</li>
</ul><ul><li>Check time cards to posted schedule.</li>
</ul><ul><li>Submit daily report to Guest Services Manager (written or verbal).</li>
</ul><ul><li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.</li>
</ul><ul><li>Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.</li>
</ul><ul><li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.</li>
</ul><ul><li>Perform other duties as assigned, requested or deemed necessary by management.</li>
</ul>
Health Benefits, Travel Perks &amp; More 
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $22.00 to $24.00/hour depending on experience</div>

The Redondo Beach Hotel

<div>The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
<h5 class="jobSectionHeader">
Essential Functions and Responsibilities of the job include but are not limited to:</h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel</li>
<li>Communicate effectively with guests and fellow team members.</li>
<li>Be proficient at all Guest Service systems and processes</li>
<li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction</li>
<li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance</li>
<li>Responsible for all front office activity during scheduled shifts</li>
<li>Monitor and adjust room availability status</li>
<li>Check travel agent commissions, franchise frequent stay program activity and central reservations</li>
<li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows</li>
<li>Check Maid&rsquo;s list and ensure room availability status is accurate</li>
<li>Check and audit banks.</li>
<li>Check dry cleaning status</li>
<li>Submit daily report to Guest Services Manager or General Manager (written or verbal).</li>
<li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone</li>
<li>Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations</li>
<li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel</li>
<li>Perform other duties as assigned, requested or deemed necessary by Management</li>
</ul>
Health Benefits, Travel Perks &amp; More 
Medical, Dental &amp; Vision Benefits, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $20.00 - $24.00/hour</div>

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<ul><li>
Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery</li><li>
Lead, mentor, and support the Guest Services/Front Desk team through coaching, performance feedback, and professional development opportunities</li><li>
Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li><li>
Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li><li>
Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands</li><li>
Monitor team performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement</li><li>
Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li><li>
Collaborate with other departments to coordinate guest services and resolve interdepartmental issues transparently</li><li>
Identify operational challenges and implement innovative solutions to enhance efficiency and guest satisfaction</li><li>
Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analysis</li><li>
Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li><li>
Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li></ul><div> 
Qualifications</div> 
Required Skills and Experience:<ul><li>
Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li><li>
Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li><li>
Proven ability to maintain high service levels under pressure while remaining calm and resilient</li><li>
Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li><li>
Proficiency in guest complaint handling and de-escalation techniques</li><li>
Experience with guest management systems and property management software (PMS)</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Ability to work collaboratively across departments and foster an inclusive team environment</li><li>
Demonstrated capability to analyze performance metrics and make data-driven decisions</li></ul>
Preferred Qualifications:<ul><li>
Previous pre-opening hotel experience or experience with luxury hospitality brands</li><li>
Background in a supervisory or lead role within front-of-house operations</li><li>
Familiarity with multiple guest service platforms and reservation systems</li><li>
Experience coaching and developing team members for career advancement</li><li>
Knowledge of hospitality industry best practices and service standards</li><li>
Multilingual abilities (Arabic and English preferred for Cairo location)</li><li>
Certification in hospitality management or customer service excellence</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<ul><li>
Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery</li><li>
Lead, mentor, and support the Guest Services/Front Desk team through coaching, performance feedback, and professional development opportunities</li><li>
Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li><li>
Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li><li>
Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands</li><li>
Monitor team performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement</li><li>
Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li><li>
Collaborate with other departments to coordinate guest services and resolve interdepartmental issues transparently</li><li>
Identify operational challenges and implement innovative solutions to enhance efficiency and guest satisfaction</li><li>
Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analysis</li><li>
Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li><li>
Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li><li>
Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li><li>
Proven ability to maintain high service levels under pressure while remaining calm and resilient</li><li>
Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li><li>
Proficiency in guest complaint handling and de-escalation techniques</li><li>
Experience with guest management systems and property management software (PMS)</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Ability to work collaboratively across departments and foster an inclusive team environment</li><li>
Demonstrated capability to analyze performance metrics and make data-driven decisions</li></ul>
Preferred Qualifications:<ul><li>
Previous pre-opening hotel experience or experience with luxury hospitality brands</li><li>
Background in a supervisory or lead role within front-of-house operations</li><li>
Familiarity with multiple guest service platforms and reservation systems</li><li>
Experience coaching and developing team members for career advancement</li><li>
Knowledge of hospitality industry best practices and service standards</li><li>
Multilingual abilities (Arabic and English preferred for Cairo location)</li><li>
Certification in hospitality management or customer service excellence</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Phillip and Patricia Frost Museum of Science

<div>Guest Experience Floor Supervisor (Full - Time)
ROLE &amp; LEVEL/GRADE: A3/3 
Department: Guest Experience 
Reports To: Vice President of Guest and Security Operations
SALARY: $18.00 per hour
Must be available to work 9am-7pm. Must be available on weekends and holidays.
SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Supervisor to support the Guest Experience Management team. The Guest Experience Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 45+ employees in a 365-day operation, the Guest Experience Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Responsible for supporting floor operations as necessary, including exhibit and sales floor coverage.Communicates effectively with other Guest Experience Managers, Membership, Retail, Food Service, Security and Facilities personnel to provide consistent coverage and smooth operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Responds immediately to all guest complaints and issues using best judgment to resolve.</li>
<li>Monitor team performance, reporting any issues that arise during the shift to management.</li>
<li>Assists with training new staff.</li>
<li>Responsible for assisting in weekly preparation of guest experience team schedules, including special events scheduling; ensures that schedules are prepared accurately and on a timely basis.</li>
<li>Maintains accurate records for employees in regard to attendance, approving requests for time off, shift trades and drops.</li>
<li>Provides additional guest experience floor support (both front of the house and back of the house) as needed.</li>
<li>Act as sales lead for guest experience team.</li>
<li>Assists with enforcing company safety policies</li>
<li>Other duties as assigned</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul><li>Associate&rsquo;s or bachelor&rsquo;s degree, or 1-3 years of comparable experience in a hospitality/attraction environment</li>
<li>Experience with scheduling software programs; Microsoft Office and Excel</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Must present a mature, professional appearance with strong verbal communication skills</li>
<li>Must have the ability to maintain and project a calm, outward demeanor under stressful situations</li>
<li>Must demonstrate attention to detail in all matters</li>
<li>Must be able to enforce company safety policies</li>
<li>Ability to work evenings, holidays and weekends as scheduled</li>
<li>Oversee and assist with floor operations as needed or in the Managers absence</li>
<li>Fluency in English language (oral and written) required; oral fluency in Spanish strongly preferred</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. Work time will be split between working in an open office setting and on the floor. Exposure to outdoor activities is often requested.
CLEARANCE REQUIREMENTS
<ul><li>Background clearance</li>
<li>Drug screening as part of the Drug Free Workplace Program</li>
</ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. Frost Science values a diverse and inclusive workplace. If you are excited about this role but your experience doesn&rsquo;t align perfectly with all the qualifications, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.</div>

Guest Experience Floor Supervisor (Full-Time)

Sofitel

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
<ul><li>
To be an ambassador of the Front Office and of the hotel, in and outside the work place.</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.</li></ul> 
Qualifications<ul><li> 
Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li></ul> 
Additional Information 
Ihr Team und Arbeitsumfeld: 
In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln 
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis 
Unser Engagement f&uuml;r Diversity &amp; Inclusion: 
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.</div>

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