guest service supervisor

Marriott International

<div>Additional Information 
Job Number25150759 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Service Supervisor

Inspire Management Training Center

Seeking an experienced Guest Relations Supervisor (Female) with a strong background in luxury hotel operations to lead and manage the guest relations team. The ideal candidate will ensure exceptional service delivery, handle guest inquiries and complaints effectively, and maintain high standards of guest satisfaction. This role requires excellent communication, leadership skills, and the ability to work efficiently in a fast-paced luxury hospitality environment.Key Responsibilities:<ul><li>Supervise and support the guest relations team to deliver outstanding service.</li><li>Handle guest complaints, inquiries, and requests promptly and professionally.</li><li>Maintain positive guest relations and ensure high levels of guest satisfaction.</li><li>Coordinate with other departments to resolve guest issues and improve service quality.</li><li>Train, motivate, and evaluate guest relations staff performance.</li><li>Prepare reports on guest feedback and team performance.</li><li>Ensure adherence to company policies and luxury hospitality standards.</li><li>Assist in organizing guest-related events and special services.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 to 4 years of guest relations experience in the luxury hotel sector, with at least 1 year in a supervisory or team leadership role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle guest complaints and resolve issues tactfully.</li><li>Proficient in relevant computer applications and hotel management software.</li><li>Female candidates (Required)</li><li>Arabic speaking candidates preferred</li><li>Candidates currently based in Qatar will be prioritized</li><li>Overseas candidates are welcome's to apply</li></ul>Benefits:<ul><li>Competitive Salary</li><li>Food, Accommodation and Transportation will be provided by the company</li></ul>Job Types: Full-time, PermanentPay: QAR3,495.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Guest relation Supervisor: 1 year (Required)</li></ul>Language:<ul><li>English / Arabic / Russian (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Guest Relation Supervisor (Female)

Hilton

<div>Guest Review &amp; Experience Supervisor
Position Title: Guest Review &amp; Experience Supervisor 
Department: Front Office &ndash; dotted line to Mkt to Commercial
 
Reports To: Front Office Operation Manager
Position Statement
The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
What will I be doing?
As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
Guest Review Management<ul><li>
Monitor, track, and respond to all guest reviews across online platforms on a daily basis.</li><li>
Ensure responses are timely, professional, and aligned with brand voice and positioning.</li></ul>
Guest Feedback Analysis<ul><li>
Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).</li><li>
Classify feedback into positive, negative, and areas for improvement.</li><li>
Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.</li></ul>
Reputation &amp; Reporting<ul><li>
Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.</li><li>
Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).</li><li>
Benchmark competitor reviews and share best practices with internal teams.</li></ul>
Recognition &amp; Engagement<ul><li>
Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.</li><li>
Foster a culture of guest feedback awareness and advocacy across all departments.</li></ul>
Continuous Improvement &amp; Training<ul><li>
Turn guest feedback into actionable insights that support operational and service enhancements.</li><li>
Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.</li><li>
Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.</li></ul>
What are we looking for?
A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Strong guest-focused approach and excellent communication skills.</li><li>
Problem-solving and analytical thinking abilities.</li><li>
Experience in report preparation, data analysis, and KPI tracking.</li><li>
Confidence in using digital platforms and review management tools.</li><li>
Previous experience in hospitality or guest services is preferred.</li><li>
Ability to work effectively with multiple departments and build positive relationships.</li><li>
Proactive mindset with an ability to identify improvement opportunities.</li><li>
Copyrighting skill is a plus.</li><li>
Excellent fluency Turkish and English grammar language skills.</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.</div>

Guest Review & Experience Supervisor

<div>Personal Assistant Supervisor (Front Office) | Waldorf Astoria Dubai Palm Jumeirah
A Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
What will I be doing
A Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>
Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>
Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>
Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>
Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>
Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>
To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>
Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>
Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>
Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>
Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>
Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>
Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>
Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>
Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>
What are we looking for
A Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 3&ndash;5 years of experience in a luxury hotel or premium customer service environment, including at least 1&ndash;2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>
Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>
Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>
Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>
In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>
Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>
Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>
Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>
Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>
Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>
Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>
Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>
Impeccable grooming and personal presentation reflecting the hotel&rsquo;s luxury brand standards.</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>
Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>
Familiarity with Hilton brand standards and communication procedures.</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Personal Assistant Supervisor (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

Crowne Plaza Hotel

<div>At Crowne Plaza&reg;, we know business travel isn&rsquo;t just business &mdash; it&rsquo;s personal. That&rsquo;s why we&rsquo;re looking for a Front Office Supervisor who understands the balance between productivity and genuine, warm hospitality. You'll be at the center of the action &mdash; leading the Front Office team to create seamless arrivals, efficient departures, and everything in between.

In our RDC environment, your role is not just about managing a busy front desk &mdash; it's about knowing our guests, anticipating their needs, and creating a tailored experience for corporate travelers, long-stay guests, and conference attendees.
Key Responsibilities:

Lead the daily front office operations to ensure a smooth, professional, and welcoming environment for all guests.

Support the Front Office Manager in managing team performance, scheduling, training, and ongoing development.

Provide mentorship, coaching, and real-time feedback to front desk agents, concierge, and bell staff.

Handle guest inquiries and complaints promptly and professionally, ensuring issues are resolved to the guest&rsquo;s satisfaction.

Act as the main point of contact during assigned shifts &mdash; ensuring clear communication with all departments including housekeeping, engineering, and F&amp;B.

Ensure all front office procedures align with IHG and Crowne Plaza brand standards &mdash; from check-in/check-out to guest service protocols.

Monitor occupancy levels and support in upselling and room revenue strategies.

Ensure full compliance with health &amp; safety, fire regulations, and emergency procedures.

Maintain accurate records for audit and reporting purposes (guest feedback, incidents, shift handovers, etc.).
What we need from you

Minimum 1-2 years of experience in a front office or guest service leadership role, ideally within an upscale or corporate hotel environment.

A warm, professional, and confident communication style &mdash; you make every guest feel recognized and respected.

Strong leadership and problem-solving skills with the ability to stay calm under pressure.

Proficient in PMS systems (Opera preferred) and Microsoft Office tools.

Experience working in high-volume or business-focused properties is an advantage.

Ability to work flexible shifts including evenings, weekends, and public holidays.

A genuine passion for delivering True Hospitality and creating memorable guest journeys.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Supervisor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Service Officer
 
 
 
 Department:
 
 Guest Experience / Guest Service
 
 
 
 Reports to:
 
 Guest Service Supervisor / Guest Service Assistant Manager
 
 
 
 Property:
 
 Shebara Resort
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Service Officer,
 
 you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property&rsquo;s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Service Officer, you will need to:
 
 
 
 
 
 
 Buggy Operations &amp; Transport
 
 
 <ul>
 <li>
 Operate buggies safely and efficiently to transport guests and their belongings throughout the property.
 </li>
 <li>
 Ensure timely pickup and drop-off services during guest arrivals, departures, and internal movements.
 </li>
 <li>
 Monitor buggy schedules and be on standby to support front office operations as needed.
 </li>
 <li>
 Conduct Villa Orientation and Resort Tour.
 </li>
 </ul>
 
 
 Buggy Cleanliness &amp; Readiness
 
 
 <ul>
 <li>
 Inspect and clean all buggies daily to ensure high hygiene and appearance standards.
 </li>
 <li>
 Report any mechanical issues or maintenance needs immediately.
 </li>
 <li>
 Ensure buggies are fully charged or fueled and parked appropriately when not in use
 </li>
 </ul>
 
 
 Luggage Handling &amp; Assistance
 
 
 <ul>
 <li>
 Greet guests warmly and assist with their luggage upon arrival and departure.
 </li>
 <li>
 Safely transport and deliver luggage to assigned rooms or storage areas.
 </li>
 <li>
 Tag, record, and handle luggage accurately, ensuring no damage or mix-ups.
 </li>
 <li>
 Maintain organized luggage storage and ensure smooth handling of early arrivals and late departures.
 </li>
 </ul>
 
 
 Guest Interaction &amp; Check-in/Check-out Support
 
 
 <ul>
 <li>
 Support front desk during check-in and check-out by coordinating luggage movement.
 </li>
 <li>
 Escort guests to their rooms and offer brief orientation when needed.
 </li>
 <li>
 Offer assistance with directions and general inquiries in a friendly and professional manner..
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Outdoor work in varying weather conditions.
 </li>
 <li>
 Flexible working hours including weekends and public holidays.
 </li>
 <li>
 Standing, walking, lifting, and driving for extended periods.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Safety &amp; Driving Awareness
 </li>
 <li>
 Physical Strength &amp; Stamina
 </li>
 <li>
 Guest Courtesy &amp; Assistance
 </li>
 <li>
 Time Management &amp; Responsiveness
 </li>
 <li>
 Attention to Detail &amp; Presentation
 </li>
 <li>
 Teamwork &amp; Dependability
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>

Guest Service Officer

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.<ul><li>
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li><li>
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li><li>
Monitor and maintain appropriate standards of conduct among team members</li><li>
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li><li>
Report operational defects and guest-related issues to management promptly</li><li>
Conduct and oversee training and cross-training initiatives within the department</li><li>
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li><li>
Ensure smooth communication between shifts and departments</li><li>
Resolve guest complaints and concerns efficiently and professionally</li><li>
Implement and maintain front office systems and procedures to optimize efficiency</li></ul> 

Qualifications 
<ul><li>
Proven experience in a front office or customer service role, preferably in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Service-focused personality with a commitment to guest satisfaction</li><li>
Proficiency in Opera or similar property management systems</li><li>
Fluency in English; additional languages are a plus</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Knowledge of hospitality industry best practices and standards</li><li>
Experience in training and developing team members</li><li>
Ability to multitask and prioritize effectively</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred (not mandatory)</li></ul></div>

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