guest service supervisor

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering. 
GROOMING
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times<div>
EY ROLES AND RESPONSIBILITIES 
<ul><li>Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards</li></ul></div><ul><li>Ensure staff have their breaks, according to the number of hours worked</li><li>Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times</li><li>Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy</li><li>Be fully competent in all reception and cashier duties</li><li>Cover all shifts if required</li><li>Cover Rooms Coordinator shifts if required</li><li>Liaise with other Departments in regards to special guest requirements (i.e., Uniform/Guest Services, Florist, Housekeeping, In Room Dining)</li><li>Be present at the Reception/Front Desk whenever possible</li><li>Deal promptly and effectively with any complaints</li><li>Meet and greet VIP guests</li><li>Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible</li><li>Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems</li><li>Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows</li><li>Liaise with Concierge to ensure swift baggage dispatch and collection</li><li>Follow up on late cancellations and no shows and charge when appropriate</li><li>Inform the receptionist/cashiers of new memo&rsquo;s during the handover</li><li>Check the next day&rsquo;s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory</li><li>Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents</li><li>Deal with room moves, and ensure seamless communication of these with the relevant departments</li><li>Check potential room revenue for any discrepancies and do necessary corrections</li><li>Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis</li></ul><div><ul><li> 
Balance the screen (room types) for next day</li></ul></div><ul><li>Maintain amicable and co-operative working relations with all other departments</li><li>To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager</li><li>Ensure enough supplies of all stationary items are in storage</li><li>Attend any courses Management may deem beneficial</li><li>The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES
Motivator and Proactive
Team player
Positive attitude and well-spoken
People person
Result driven
Open-minded
Display initiative
Organized
Commitment to professional values
Thinking out of the box<div>
QUALIFICATIONS 
<ul><li>Proficient in the English and Arabic (verbal &amp; written)</li></ul></div><ul><li>Third language is an asset</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective</li><li>Must be flexible in terms of working hours</li><li>A hospitality diploma is an asset</li><li>Knowledge of Property Management System and Windows</li><li>Prior experience in customer service an asset</li><li>Proven ability to handle cash effectively and accurately</li></ul><div> 
EXPERIENCE 
<ul><li>Minimum 1 year supervisory experience in luxury hotel</li></ul></div> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Front office Supervisor, Raffles the Red Sea (Saudi National)

Glen Ivy Hot Springs Inc

<div>The Resort Supervisor will help to oversee and nurture the experience of all Glen Ivy guests, from the initial greeting to the farewell. He or she will manage the daily work habits and operations of a portion of the following areas; Bath House and Bath House Hosts, the spa facility, the Spa Hosts maintaining its cleanliness, Grotto, Club Mud and the Grotto/Mud Hosts.
About Glen Ivy:
We pride ourselves on being everyone&rsquo;s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy&reg; guarantees to make your day special, seamless and above all unforgettable.
Benefits/Perks at Glen Ivy:<ul><li>
Resort privileges- employees get in for free!</li><li>
Friends and Family Resort rate</li><li>
50% off services</li><li>
30% off retail</li><li>
Birthday gift card</li><li>
12 weeks of summer giveaways</li><li>
Paid sick time</li><li>
1.5 pay on select holidays</li><li>
Medical/Dental/Vision/Life insurance (FT/PT only)</li><li>
401k benefits</li></ul>
Hours of operation:<ul><li>
Monday-Sunday 9am-5pm (November- April)</li><li>
Monday-Thursday 9am-5pm/ Friday -Sunday 9am-9pm (May- October)</li></ul>
Please note that employees will be scheduled prior to and after opening/closing operating hours
Experience: 1+ year hospitality supervisor/management experience preferred
Essential Duties &amp; Responsibilities:
General:<ul><li>
Maintain appropriate decorum, appearance and professionalism at all times.</li><li>
Inform Spa&rsquo;s guest of products available for retail sale.</li><li>
Educate our guest on the benefits of both the product and the service they are receiving.</li><li>
Schedule and facilitate staff meetings as needed.</li><li>
Communicate with the Spa Manager in regards to equipment shortages, scheduling errors and Compensation errors.</li><li>
Follow all company policies, procedures, and safety requirements.</li><li>
High attention to quality, detail, teamwork and customer service.</li><li>
Maintaining Glen Ivy&rsquo;s standard for excellence in the spa industry.</li><li>
Build Positive Relationships.</li><li>
Give each and every Glen Ivy guest 100% of yourself during their time with you.</li><li>
Create a Glen Ivy Experience for them.</li><li>
Create an environment that provides a Quality Experience for every guest.</li><li>
Ensure a fun atmosphere.</li><li>
Assist in training and motivating staff to assure for a high level of guest experience.</li><li>
Assist in ensuring that all staff is in compliance with all established standards and expectations of Glen Ivy as detailed in the
employee handbook including timekeeping responsibilities, attendance, dress code, etc.</li><li>
Assure attendance at the pre-shift meeting for all opening staff. If staff isn&rsquo;t scheduled for AM preshift, communicate any
happenings to PM Staff.</li><li>
Assure that Glen Ivy Hot Springs Spa is known as a leader in the industry for attention to detail and commitment to
cleanliness, neatness and being orderly.</li><li>
Maintain clear and consistent communications with other department Managers as well as Hosts.</li><li>
Document and address any disturbance, hazardous condition, or safely issue throughout the day.</li><li>
Follow all company guidelines, procedures, and safety requirements.</li><li>
Pay high attention to quality, detail, teamwork and guest service and hold employees accountable.</li><li>
Work in any other position across property as necessary.</li><li>
Retain service, product and program knowledge.</li><li>
Assure that all outdoor areas (excluding F/B BOIH and landscaping) are clean, organized, stocked with sufficient supplies,
and free from hazards and safety issues at all times.</li><li>
Responsible for creating a welcoming and elevating experience for all guests of Glen Ivy Hot Springs by engaging individual
guests during the course of their day.</li><li>
Create and develop programs/ideas to promote stronger emotional connections with our guests</li><li>
Work closely with Trainers/Educators in developing ongoing training programs; &ldquo;document the magic&rdquo; so that we can
replicate the experience.</li><li>
To develop and implement an overall structure and plan that is proactive in nature and aggressively engages our guests.</li><li>
Assist in managing and motivating team to meet/exceed daily, weekly and monthly sales goals.</li><li>
Maintain knowledge of current sales/retail trends/spa services and share within team/company</li><li>
Works with staff on ensuring guests feel welcome and our number one priority.</li><li>
Communicate needs to Employees services, interview potential staff and complete necessary paperwork to fill open
positions.</li><li>
Assist with inter-department compliance issues, with the assistance of employee services manager.</li><li>
Help to oversee monthly physical inventories. Ensure all inventories in Guest Service areas and store rooms are managed
appropriately to minimize shrinkage.</li><li>
Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks.</li><li>
Enforce proper uniform procedures.</li><li>
Maintain a consistent presence and spirit of service.</li><li>
Recognize and develop talent.</li><li>
Collaborate with all Departments.</li><li>
Assist in other operations departments as a manager on duty and work closely with all operations leaders.</li><li>
Determine guest&rsquo;s needs, expectations and satisfaction to resolve conflicts and complaints as they arise.</li><li>
Respond to guest concerns in a professional and compassionate manner. Handle the situation in a way that the guest is
satisfied with the resolution, and is reasonable in relation to the severity of the complaint.</li><li>
Assist and serve guests and team members in a sincere and courteous manner.</li><li>
Ensure that shift duties are being followed and completed in a daily basis in all areas.</li><li>
Constantly work to maximize revenues by initiating strategies that encourage the up selling of services and amenities.</li><li>
Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed.</li><li>
The Club Mud &amp; Grotto:</li><li>
Responsible for the daily operations of Club Mud and Grotto</li><li>
Responsible for the performance and quality of Club Mud and Grotto, as indicated by guest experience and survey
comments.</li><li>
Manage staff and schedule employees to up sell on property by performing walk-through and doing demos.</li><li>
These two areas of Glen Ivy are signature pieces of the overall guest experience, it is imperative the Hosts operate the
department at a level reflective of Glen Ivy&rsquo;s high standard for guest service and overall performance.</li><li>
An essential function of the Grotto and Club Mud Host is to be an advocate for the needs both staffing and maintenance of
the department to ensure proper operation and flow is maintained at a high level of performance.</li><li>
Assisting in any activity deemed necessary for the normal operations of the Grotto/ Club Mud</li><li>
Be a role model for Grotto and Club Mud team proper behavior, attitude and work ethic.</li><li>
Assist with the communication processes to and from the team.</li><li>
Provide support for the team so they can be effective in their job.
Resort Hosts:</li></ul><ul><li>
Ensure that employees maintain a safe, enjoyable, fun and relaxing guest experience for all Glen Ivy guests.</li><li>
Work on procedures and ensure staff to exceed our guest&rsquo;s expectations.</li><li>
Guest survey comments and feedback regarding the spa host related areas are maintained at 70% or above Exceeds
Expectations.</li></ul><ul><li>
Proactively assure that Spa grounds and Spas free of trash; empty trash cans regularly, pick up trash from Spa grounds throughout the day.</li><li>
The spa must be photo ready at all times.</li><li>
Respond to requests for stock, clean-up, first aid and other assigned and unassigned duties in a timely and professional
manner as needed or ensure that radio calls are answered promptly and professionally.</li><li>
Properly report guest injuries through guest injury reports.</li><li>
Be diligent and aware of alcohol consumption, outside food and beverages, security issues, cell phone usage and lost and
found items.</li><li>
Have a high visibility on the outside of the property and to our guests.
Bath House:</li></ul><ul><li>
Ensure that all items listed on the Bath House Checklists are being done consistently.</li><li>
Report any needs for deep cleaning to the cleaning company.</li><li>
Ensure that maintenance related items are communicated through Net Facilities.</li><li>
Review linen levels and ensure they are appropriate and there is enough stock for the day. Connect with Linen Company if
levels need to be adjusted.</li><li>
Ensure that all safety related items are addressed swiftly and with caution.</li><li>
Ensure laundry area is kept safe, clean and swept.</li><li>
Ensure that towels are kept organized and in the proper place.</li><li>
Maintain overall appearance and organization of the bath house and laundry area.</li><li>
Opening Shift:</li></ul><ul><li>
Adhere to the checklists and ensure that tasks are consistently completed.</li><li>
Check the Call Out line and forward messages to the proper areas. Record call outs for the closing report and address
staffing issues as needed.</li><li>
Conduct a thorough property check to ensure that all areas are preparing for opening.</li><li>
Check in with opening staff and address any challenges and issues in each area.</li><li>
Check property for Maintenance, housekeeping, safety issues and address immediately. Ensure property is in compliance
with all Health and Safety Codes prior to opening.</li><li>
Address any closures or delay in operation of equipment or amenities. Determine how it will affect the
operation and address it in a manner that upholds company standards and policies.</li><li>
Lead the morning kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages
camaraderie and a builds a cohesive team environment. Personalize the meeting to reflect current challenges and
opportunities.</li><li>
Assure that there are sufficient linens for the day</li></ul><ul><li>
Assure that all areas are properly staffed, that all maintenance items are assigned and addressed in a timely manner, and that Spa buildings and grounds are immaculately clean and presentable.</li><li>
Report any operational challenges that require a change in normal procedure and ensure that it is effectively communicated to all departments and staff.</li><li>
Communicate closely with the Closing Manager in order to have a seamless handoff.</li><li>
Ensure follow through on all unresolved issues and communicate all guest service and operational challenges.</li><li>
Report sales initiatives and trends from the morning and assist the Closing Guest Experience Manager in preparing a plan to
maximize revenues and guest satisfaction for the remainder of the day.
Closing Shift:</li></ul><ul><li>
Adhere to checklists and ensure that tasks are consistently completed.</li><li>
Ensure that the closing staff in each department checks out with you prior to leaving their areas and that all duties have
been completed.</li><li>
Ensure that there are sufficient operating linens for the following day.</li><li>
Ensure that all cash drawers are closed and balanced each evening and report any discrepancies to accounting immediately.</li><li>
Ensure that all Grotto Classes are closed for the day.</li><li>
Complete the Closing report each evening and distribute via email to the leadership team. Ensure that the report is
accurate and sufficiently represents the happenings of the day and all items of importance.</li><li>
Ensure that the property is tidy, all inventory and supplies are stored properly, all areas are locked and secured, and all
closing tasks have been completed prior to exiting the property.</li><li>
Follow up on any operational challenges and issues to ensure that they are addressed promptly.</li><li>
Ensure the property is closed to open.</li></ul></div>

Resort Operations Grotto Supervisor

Hilton

<div>Guest Service Executive
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
<ul><li>Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work</li>
<li>Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.</li>
<li>Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests</li>
<li>Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager</li>
<li>Respond promptly to guest requests for a supervisor or manager</li>
<li>Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place</li>
<li>Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel</li>
<li>Ensure our customers receive a fast, efficient and friendly check in and check out</li>
<li>Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained</li>
<li>Preparation and co-ordination of group arrivals/departures.</li>
<li>Ensure a good performance oriented working environment within the department and motivate the staff</li>
<li>Participate regularly in training courses and put the skills learned there into practice</li>
<li>Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly</li>
<li>Have detailed knowledge of the fire, safety and evacuation procedures of the hotel</li>
<li>Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary</li>
</ul>What are we looking for? 
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts</li>
<li>Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error</li>
<li>Ability to listen effectively and comprehend the English language to understand and obtain instructions and information</li>
<li>Ability to see and hear in order to observe and detect signs of emergency situations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Executive

Orascom Hotels Management

<div>
 
 job description:
 
 
 
 
 <ul>
 <li>
 Supervise Guest Relations Staff: Directly manage a team of guest relations representatives, providing guidance, support, and training to ensure excellent customer service delivery.
 </li>
 <li>
 Guest Assistance: Act as the primary point of contact for escalated guest concerns or complaints, and work with the team to promptly resolve issues to the guest's satisfaction.
 </li>
 <li>
 Service Standards: Set and enforce service standards to ensure consistent and exceptional customer service experiences for all guests.
 </li>
 <li>
 Guest Feedback: Collect and analyze guest feedback, reviews, and surveys to identify areas for improvement and implement necessary changes to enhance guest satisfaction.
 </li>
 <li>
 Staff Training: Develop and deliver training programs to enhance the skills and knowledge of guest relations staff, focusing on customer service techniques, problem-solving, and conflict resolution.
 </li>
 <li>
 Policies and Procedures: Establish and maintain guest relations policies and procedures, ensuring adherence by the team to provide consistent service.
 </li>
 <li>
 Relationship Building: Foster positive relationships with guests, anticipate their needs, and ensure personalized service to enhance guest loyalty and repeat business.
 </li>
 <li>
 Communication: Coordinate and collaborate with other departments, including front office, housekeeping, food and beverage, and management, to ensure seamless guest experiences and resolve any operational issues.
 </li>
 <li>
 Reporting: Prepare regular reports and metrics on guest satisfaction, complaint resolution, and departmental performance for management review.
 </li>
 <li>
 Budget Management: Assist in the development and management of the guest relations department budget, including staffing, training, and resources.
 </li>
 <li>
 Comply to all work-related instructions as it may arise.
 </li>
 </ul>
</div>

Guest Relation Supervisor

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.</div><div> 
 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount of 30%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
<div></div>
About the Position::
<div>
As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.</div>
What You'll Do::
<div>
With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.</div><ul><li>
Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe</li><li>
Manage front end guest flow to achieve operational success and an excellent shopping experience every time</li></ul><ul><li>
Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms</li><li>
Managing order guides/ordering deadlines/reducing shrink/damage</li><li>
Engage, motivate, coach, and train team members &ldquo;on-the-job&rdquo; as well as through The Fresh Market&rsquo;s internal training platform to provide excellent guest service in a safe and secure manner</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you will need</div><ul><li>
3 plus years of experience in a guest service role</li></ul><ul><li>
1 plus years of leadership experience</li><li>
Working knowledge of Microsoft Office</li><li>
Must be at least 18 years of age</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Assistant Guest Service Manager

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