guest service supervisor

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Service and Satisfaction
  </li>
  <ul>
   <li>
    Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
   </li>
   <li>
    Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
   </li>
   <li>
    Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
   </li>
  </ul>
  <li>
   Team Supervision and Training
  </li>
  <ul>
   <li>
    Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
   </li>
   <li>
    Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
   </li>
   <li>
    Provide feedback to team members, supporting their development and growth.
   </li>
  </ul>
  <li>
   Operations Coordination
  </li>
  <ul>
   <li>
    Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
   </li>
   <li>
    Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
   </li>
   <li>
    Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
   </li>
  </ul>
  <li>
   Promotions and Upselling
  </li>
  <ul>
   <li>
    Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
   </li>
   <li>
    Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
   </li>
  </ul>
  <li>
   Quality Control and Reporting
  </li>
  <ul>
   <li>
    Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
   </li>
   <li>
    Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
   </li>
   <li>
    Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certificate in Hospitality Management or related field preferred.
  </li>
  <li>
   Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
  </li>
  <li>
   Excellent communication, interpersonal, and conflict-resolution skills.
  </li>
  <li>
   Strong leadership abilities with experience in training and supervising a team.
  </li>
  <li>
   Proficiency in Front Office Software
  </li>
  <li>
   Detail-oriented and able to multitask in a fast-paced environment.
  </li>
  <li>
   Ability to work flexible hours, including weekends and holidays.
  </li>
  <li>
   Proficient in English, both written and spoken
  </li>
 </ul>
</div>


Guest Relations Supervisor

Moxy NYC Downtown

<div>Overview:
<div><b>
Opportunity: Front Desk Supervisor</b></div><div></div><div><br>
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.</div><p><b>
Your Growth Path</b></p><div></div><div><br>
Assistant Front Office Manager &ndash; Front Office Manager &ndash; Assistant General Manager</div><div></div><div><b><br>
Your Focus</b></div><ul><li>
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li>
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.</li><li>
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.</li><li>
Perform bookkeeping activities such as balancing accounts and conducting audits.</li><li>
Make and confirm reservations.</li><li>
Promote company and brand-specific marketing programs.</li><li>
Greet guests immediately upon arrival; register and assign guests to hotel rooms.</li><li>
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.</li><li>
Compute bills, collect payments, handle cash, and make change for guests.</li><li>
Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li><li>
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li><li>
Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.</li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skills</b></div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree preferred.</li><li>
1 to 3 years of related experience.</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on all shifts, holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunties at this location, click here.</div></div>

Front Desk Supervisor

Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><p><br>
Can you be our guests&rsquo; superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!</p><p>
We are currently seeking a <b>Front Office Supervisor</b> to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.</p><p>
As the <b>Front Office Supervisor</b>, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.</p><p>
Our <b>Front Office Supervisors</b> love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between</p><ul><li>
You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul><br>
<b>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

EN - Front Office_Front Office Supervisor

CENTURY CASINO

<div><div><div><b>Job Title:</b> Front Desk Supervisor</div><div><b>
Department:</b> Hotel</div><div><b>
 Reports to:</b> Hotel Manager</div><div><b>
 FLSA Status: </b>Non Exempt<b><br>
</b></div><p></p><br>
<div><b>CENTURY CASINO CAPE GIRARDEAU</b></div><div>
At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests.</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div>
Century Casino Cape Girardeau is seeking an ambitious leader to join our team as the Front of House Supervisor at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Front of House Supervisor will deliver a luxury guest experience from pre-arrival to post departure and every moment in between. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau&rsquo;s new hotel the entertainment destination in SE Missouri.</div><div></div><div><b><br>
ESSENTIAL POSITION DUTIES &amp; RESPONSIBILITIES</b></div><div>
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.</div><div></div><div><b><br>
Customer Service</b></div><ul><li>
Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resilience when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.</li><li>
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>
Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.</li></ul><div></div><div><b><br>
Management/Leadership</b></div><ul><li>
Responsible for supervising and managing team members at Front Desk, Night Audit, and Coffee Outlet.</li><li>
Work to implement new technology and processes to keep the hotel on the forefront of new innovation.</li><li>
Maintains team member schedules, reviews, updates, and approves team member timecards in ADP.</li><li>
Interviews potential team members, coaches, prepares and disciplines team members as required.</li><li>
Assists in the training of new team members, handles team member complaints and problems.</li><li>
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>
Develops, implements, and manages standard operating procedures.</li><li>
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.</li><li>
Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; verifies monthly financial statements and communicates any issues to finance.</li></ul><div></div><div><b><br>
Operations</b></div><ul><li>
Completes monthly inventory of hotel supplies including Sundry Shop, in compliance with SOX controls.</li><li>
Maintains working relationships and communicates with all departments.</li><li>
Operates all aspects of the front office computer system, including software maintenance, report generation and analysis, and simple configuration changes.</li><li>
Can carry out all responsibilities and duties of Front Desk Agents, Concierges and Baristas when necessary.</li></ul><div></div><div><b><br>
Compliance</b></div><ul><li>
Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM.</li><li>
Adheres to all gaming laws and regulations.</li><li>
Maintains strict confidentiality in all departmental and company matters.</li><li>
Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.</li></ul><div></div><div><br>
Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs.</div><div></div><div><br>
Performs other duties as assigned.</div><div></div><div><b><br>
ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT</b></div><div>
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Physical Demands: Must be able to bend, kneel, stretch, push, pull and lift 40lbs. Must be able to remain on their feet for 8 hours a day.</div><div></div><div><br>
Mental Demands:</div><ul><li>
Must be able to maintain professionalism during high-volume business.</li><li>
Must stay calm under pressure.</li><li>
Must present solutions based on facts not feeling, and present long-term solutions.</li><li>
Must have extreme attention to detail.</li></ul><div></div><div><br>
Work Environment:</div><ul><li>
Must be able to work in a smoking environment.</li><li>
Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.</li><li>
Must be able to work in varying temperatures.</li><li>
Must be able to work independently.</li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS</b></div><div></div><div><br>
Experience/Education:</div><ul><li>
High school Diploma or equivalent is required, college experience an asset</li><li>
Previous experience working in hospitality or direct facing customer service is required.</li><li>
Previous supervisor or manager experience is required</li></ul><div></div><div><br>
Knowledge:</div><ul><li>
Familiarity with human resources best practices.</li><li>
Proficient in office software applications and competent computer skills.</li><li>
Knowledge of local attractions and amenities.</li></ul><div></div><div><br>
Other<b>:</b></div><br>
<div></div><ul><li>
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.</li><li>
Must be able to receive and maintain all required certification relating to the position.</li><li>
Must complete all required company training.</li></ul></div></div>

HOTEL FRONT DESK SUPERVISOR

JW Marriott

<div><p><b>Job Summary:</b></p><p>
Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, food quality and availability, safety, and wellbeing of guests. Complete work orders for maintenance repairs. Check stock and requisition necessary supplies. Ensure guest satisfaction and resolve any guest issue.</p><p>
 Assist management in motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p><p>
 <b>Job Family Core Work Activities</b></p><p>
 <b>Safety and Security</b></p><ul><li>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li><li>
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.</li><li>
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.</li><li>
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).</li><li>
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li><li>
Maintain awareness of undesirable persons on property premises.</li><li>
Complete appropriate safety training and certifications to perform work tasks.</li><li>
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.</li></ul><p>
 <b>Policies and Procedures</b></p><ul><li>
Protect the privacy and security of guests and coworkers.</li><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul><p>
 <b>Guest Relations</b></p><ul><li>
Address guests' service needs in a professional, positive, and timely manner.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Assist other employees to ensure proper coverage and prompt guest service.</li><li>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).</li></ul><p>
 <b>Communication</b></p><ul><li>
Speak to guests and co-workers using clear, appropriate and professional language.</li><li>
Provide assistance to coworkers, ensuring they understand their tasks.</li><li>
Talk with and listen to other employees to effectively exchange information.</li><li>
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li><li>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).</li><li>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li></ul><p>
 <b>Assists Management</b></p><ul><li>
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.</li><li>
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.</li><li>
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.</li><li>
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.</li><li>
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).</li><li>
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.</li><li>
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.</li><li>
Coordinate tasks and work with other departments to ensure that the department runs efficiently.</li><li>
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).</li><li>
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).</li></ul><p>
 <b>Working with Others</b></p><ul><li>
Support all co-workers and treat them with dignity and respect.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li><li>
Partner with and assist others to promote an environment of teamwork and achieve common goals.</li><li>
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments.</li></ul><p>
 <b>Quality Assurance/Quality Improvement</b></p><ul><li>
Comply with quality assurance expectations and standards.</li><li>
Monitor the performance of others to ensure adherence to quality expectations and standards.</li><li>
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</li></ul><p>
 <b>Physical Tasks</b></p><ul><li>Stand, sit, or walk for an extended period of time or for an entire work shift.</li></ul><ul><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li></ul><p>
 <b>General Food and Beverage Services</b></p><ul><li>
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).</li><li>
Document any and all guest and employee incidents/accidents for management follow up.</li><li>
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.</li><li>
Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.</li><li>
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.</li><li>
Assist your and other departments when needed to ensure optimum service to guests.</li><li>
Follow property key policies, including checking out and returning keys to appropriate departments.</li><li>
Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs.</li><li>
Notify management of maintenance repairs issues.</li><li>
Monitor dining rooms for seating availability, service, safety, and well being of guests.</li><li>
Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.</li></ul><p>
 <b>Assists Management</b></p><ul><li>
Inspect grooming and attire of staff, and rectify any deficiencies.</li><li>
Communicate with guests, other employees, or departments to ensure guest needs are met.</li><li>
Ensure staff is working together as a team to ensure optimum service to guests.</li></ul><p>
 <b>Greeting and Seating</b></p><ul><li>
Thank every guest upon departure, invite them to return, and wish them a fond farewell.</li></ul><p>
 <b>Closing</b></p><ul><li>
Secure liquors, beers, wines, coolers, cabinets, and storage areas.</li><li>
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.</li></ul><p>
 <b>Cash/Bank Handling</b></p><ul><li>
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.</li><li>
Follow property control audit standards and cash handling procedures (e.g., blind drops).</li></ul><p>
 <b>Bartending</b></p><ul><li>
Follow all state and local laws for serving alcohol responsibly (e.g., last call times).</li><li>
Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.</li><li>
Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.</li><li>
Communicate last call at designated closing time to guests, banquet manager/supervisor, night MOD (manager on duty), and/or servers.</li></ul><p>
 <b>Stock and Supplies</b></p><ul><li>
Check quality and quantity of all stock and supplies using checklist.</li></ul><p>
 <b>Education:</b></p><p>
High school diploma/G.E.D. equivalent</p><p></p><p><b><br>
Related Work Experience:</b></p><p>
At least 2 years of related work experience</p><p></p><p><b><br>
Supervisory Experience:</b></p><p>
At least 2 years of supervisory experience</p><p></p><p><b><br>
License:</b></p><p>
N/A</p></div>

RESTAURANT SUPERVISOR - Front of the House

Giri Hotel Management

<div><p><b>Job Description</b></p>
<p>
We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you.</p><p></p><p><b><br>
Job Description</b></p>
<p>
We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you.</p><br>
<p></p>
<p><b>
Work Performed</b></p>
<p>
As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.</p><br>
<p></p>
<ul><li>
Manage online, phone and in-person room reservations in sometimes fast-paced environment
</li><li>Communicate relevant shift information to next shift and direct supervisor</li><li>
Welcome guests, check them in/out, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment and resolve any payment discrepancies</li><li>
Respond to guest issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests</li><li>
Keep workstations and equipment clean, organized, and in good working order</li><li>
 Perform duties as outlined in the training procedures, following standard operating procedures</li><li>
Assist other departments when necessary</li><li>
Performs other duties as assigned, requested or deemed necessary by management</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul><li>
High school education or equivalent experience</li><li>
1 or more full years employment experience in a related position</li><li>
Must be able to work onsite at the hotel location</li><li>
Hours required: Part Time 16-24 hours per week for Overnight; Weekends; Holidays shifts</li><li>
Proficiency in the English language</li><li>
Willingness to learn new technology platforms</li><li>
Ability to stand at front desk for long periods of time</li><li>
Ability to lift/push up to 50 lbs. guest luggage; limited</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li></ul><br>
<p></p>
<p><b>
Additional Preferred Skills/Qualities</b></p>
<ul><li>
Previous customer facing experience preferred</li><li>
Knowledge of Microsoft suite</li><li>
Second language is a plus, preferably Spanish or French</li></ul><br>
<p></p>
<p><b>
Compensation</b></p>
<p>
$21 Hourly</p><br>
<p></p>
<p><b>
Benefits</b></p>
<ul><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul><br>
<p></p>
<p><b>
How To Apply</b></p>
<p>
Apply <b>HERE</b>. Applications submitted by any other channel will not be considered.</p><br>
<p></p>
<p><b>
About </b><b>AC Marriott Burlington</b></p>
<div>
<p>AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a restaurant.</p></div><br>
<p></p>
<p><b>
About Giri Hotels</b></p>
<p>
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.</p><br>
<p>
</p><p>We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.</p><br>
<p></p>
<p>
You are right for the team if you are:</p>
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul><br>
<p></p>
<p>
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.</p><br>
<p></p>
<p>
Watch A Brief Video To Learn More About Us</p><br>
<p></p>
<p><i>
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p></div>

Overnight Guest Services - Part Time

City Centre Rotana Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Prepare Housekeeping Attendants job assignments
  </li>
  <li>
   Issue keys and supplies to Housekeeping Attendants
  </li>
  <li>
   Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
  </li>
  <li>
   Attend daily meetings and receive special instructions
  </li>
  <li>
   Receive check-outs before reporting them as vacant
  </li>
  <li>
   Receive special requests from guests and carry them out
  </li>
  <li>
   Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
  </li>
  <li>
   Fill out report and hand over found articles to the lost and found department
  </li>
  <li>
   Supervise cleaning of guest rooms, corridors and stairwells
  </li>
  <li>
   Train and assist Housekeeping Attendants and advise Superior about performance
  </li>
  <li>
   Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding Hotel Operations
 <br/>
 <br/>
 Effective Communication
 <br/>
 <br/>
 Planning for Business
 <br/>
 <br/>
 Supervising People
 <br/>
 <br/>
 Understanding Differences
 <br/>
 <br/>
 Supervising Operations
 <br/>
 <br/>
 Teamwork
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Drive for Results
</div>


Housekeeping Supervisor

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