guest service supervisor

Hilton

<div><p>Guest Relations Supervisor - The Plaza Doha, LXR Hotels &amp; Resorts</p><p>
A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assist Guest Relations Manager with the daily operations of the department</li>
<li>Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests</li>
<li>Manage special room assignments and suite occuppancies</li>
<li>Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms</li>
<li>Ensure all VIP room standards are met and amenities are in place before arrival</li>
<li>Supervise the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Maintain inventory of Guest amenities</li>
<li>Demonstrate current knowledge of all hotel products and services</li>
<li>Offer a professional manner with an emphasis on hospitality and Guest service</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Excellent grooming standards</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Experience in a supervisory role within a Guest Relations department</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Service and Satisfaction
  </li>
  <ul>
   <li>
    Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
   </li>
   <li>
    Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
   </li>
   <li>
    Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
   </li>
  </ul>
  <li>
   Team Supervision and Training
  </li>
  <ul>
   <li>
    Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
   </li>
   <li>
    Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
   </li>
   <li>
    Provide feedback to team members, supporting their development and growth.
   </li>
  </ul>
  <li>
   Operations Coordination
  </li>
  <ul>
   <li>
    Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
   </li>
   <li>
    Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
   </li>
   <li>
    Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
   </li>
  </ul>
  <li>
   Promotions and Upselling
  </li>
  <ul>
   <li>
    Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
   </li>
   <li>
    Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
   </li>
  </ul>
  <li>
   Quality Control and Reporting
  </li>
  <ul>
   <li>
    Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
   </li>
   <li>
    Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
   </li>
   <li>
    Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certificate in Hospitality Management or related field preferred.
  </li>
  <li>
   Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
  </li>
  <li>
   Excellent communication, interpersonal, and conflict-resolution skills.
  </li>
  <li>
   Strong leadership abilities with experience in training and supervising a team.
  </li>
  <li>
   Proficiency in Front Office Software
  </li>
  <li>
   Detail-oriented and able to multitask in a fast-paced environment.
  </li>
  <li>
   Ability to work flexible hours, including weekends and holidays.
  </li>
  <li>
   Proficient in English, both written and spoken
  </li>
 </ul>
</div>


Guest Relations Supervisor

<div><p>Front Office Supervisor</p><p>
Position Purpose</p><p>
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).</p><p></p><p>
Duties &amp; Key Responsibilities</p><ul><li>Come to work every day with a smile on your face
</li><li>Execute duties as assigned by the Guest Operations Manager and GM</li><li>Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities</li><li>Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service</li><li>Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential</li><li>Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)</li><li>Be willing to roll up your sleeves and help in other departments during busy periods and as required</li><li>Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables</li><li>Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times</li><li>Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager</li><li>Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement</li><li>Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador</li></ul><ul><li>
Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this</li><li>
Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule</li><li>
In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months</li><li>
On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions</li><li>
Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner</li><li>
Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)</li><li>
Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Supervisor

HILTON TÜRKİYE

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
<b><i>Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955</i></b><br>
<br>
<i>Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.</i><br>
<br>
<b><i>Historic Moments at Hilton Istanbul</i></b><br>
<ul><li><i>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</i></li>
<li><i>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</i></li>
<li><i>Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</i></li>
<li><i>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</i></li>
<li><i>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.</i></li>
</ul>
<br>
Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.<br>
<br>
As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.<br>
<br>
<b>THE ROLE</b><br>
<br>
At Hilton, we are committed to delivering exceptional Guest experiences across our rooms and facilities. As a <b>Floor Supervisor</b>, you will supervise Room Attendants to ensure an excellent Guest and Member experience, monitor housekeeping standards, and assist the Head Housekeeper in daily operations.<br>
<br>
<b>Position Title:</b> Floor Supervisor<br>
<b>Location:</b> &#304;stanbul<br>
<b>Company:</b> Hilton &ndash; T&uuml;rkiye<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> Competitive, with benefits package</div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<b>KEY RESPONSIBILITIES</b><br>
<ul><li><i>Supervise Room Attendants to deliver excellent Guest experiences.</i></li>
<li><i>Allocate daily rooms and deep cleaning tasks to team members.</i></li>
<li><i>Manage guest requests, including VIP amenities, and communicate them to relevant team members.</i></li>
<li><i>Conduct routine inspections of guest bedrooms to ensure standards are met.</i></li>
<li><i>Resolve guest queries efficiently and ensure positive outcomes.</i></li>
<li><i>Carry out lost property procedures.</i></li>
<li><i>Report maintenance issues to the Maintenance/Engineering Department.</i></li>
<li><i>Assist the Head Housekeeper with training and development of team members.</i></li>
<li><i>Comply with hotel security, fire regulations, and health &amp; safety legislation.</i></li>
<li><i>Collaborate with other departments and maintain good working relationships.</i></li></ul><br>
<br>
<br>
<b>IDEAL CANDIDATE PROFILE</b><br>
<ul><li><i>Previous experience supervising a team in housekeeping or a similar role.</i></li>
<li><i>Experience in the hotel or cleaning industry, preferably in luxury hotels.</i></li>
<li><i>Strong communication skills, both verbal and written.</i></li>
<li><i>Committed to delivering high standards of customer service and cleanliness.</i></li>
<li><i>Good interpersonal skills and ability to work independently or as part of a team.</i></li>
<li><i>Positive attitude, attention to detail, and willingness to develop team members and self.</i></li>
<li><i>IT proficient is an advantage.</i></li></ul><br>
<br>
<br>
<b><i>WHAT ARE WE LOOKING FOR?</i></b><br>
<br>
Since being founded in 1919, Hilton has been a leader in hospitality. We look for team members who demonstrate our Values:<br>
<ul><li><b><i>Hospitality </i></b><i>&ndash; Passionate about delivering exceptional Guest experiences.</i></li>
<li><b><i>Integrity </i></b><i>&ndash; Always doing the right thing.</i></li>
<li><b><i>Leadership </i></b><i>&ndash; Leading teams effectively and inspiring colleagues.</i></li>
<li><b><i>Teamwork </i></b><i>&ndash; Supporting and collaborating with others.</i></li>
<li><b><i>Ownership </i></b><i>&ndash; Taking responsibility for actions and outcomes.</i></li>
<li><b><i>Now </i></b><i>&ndash; Acting with urgency and discipline.</i></li>
</ul>
<br>
<b>Work Location: </b>Hilton &#304;stanbul Bosphorus</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Floor Supervisor
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; &#350;i&#351;li
<p>Harbiye, Cumhuriyet Caddesi no 50, &#350;i&#351;li/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-25 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>22.08.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>22.08.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>20.10.2025</div></div></ul></div>

Floor Supervisor

Shangri-La Group

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 <br/>
 <br/>
 <strong>
  We Expect You To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
  </li>
  <li>
   Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
  </li>
  <li>
   Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
  </li>
  <li>
   Collaborate with Front Office, Housekeeping, Food &amp; Beverage, and other departments to ensure guest preferences and special requests are honored.
  </li>
  <li>
   Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
  </li>
  <li>
   Uphold and communicate Shangri-La&rsquo;s core values, delivering experiences that reflect the resort&rsquo;s luxury positioning.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Expect You To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong leadership and communication skills.
  </li>
  <li>
   A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
  </li>
  <li>
   Strong organizational skills, with the ability to multitask and prioritize.
  </li>
  <li>
   A natural ability to connect with guests and ensure their needs are exceeded.
  </li>
  <li>
   Flexibility to work on weekends, holidays, and shifts as required.
  </li>
 </ul>
</div>


Sofitel

<div><b>Company Description</b><p><br>
Sofitel Al Hamra Beach Resort</p><b><br>
Job Description</b><br>
<ul><li>
To provide a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.</li><li>
To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Club Millesime Lounge operations and to ask for requisitions accordingly.</li><li>
To use the proper telephone etiquette as per Sofitel standards.</li><li>
To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.</li><li>
To be friendly, attentive and stay professional at all times.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the Club Millesime Supervisor, Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.</li><li>
To report all guest comments or complaints.</li></ul><ul><li>
To be fully aware of VIPs in house, to recognize them and keep a good trace of them.</li><li>
To update details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.</li><li>
To provide a warm welcome of the guests in the Lounge at any time.</li><li>
To perform food and beverage handling duties as per the Club Millesime Lounge concept and timings (to set up and serve breakfast, lunch, afternoon tea, pre and post dinner cocktails, drinks during the day, any other requests).</li><li>
To perform secretarial (copy, fax, internet, telephone, scan, typing, etc.), receptionist (check in, guest files, check out, cashiering, etc.) and concierge (flights, excursions, city info, etc.) duties, with good knowledge and use of technical equipments, hotel management system, internet, and other communication tools, respecting all the operation, financial and audit procedures.</li><li>
To recognize the Club Millesime guests and to anticipate their needs whenever possible.</li></ul></div>

Guest Service Officer - Club Millesime

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
<br><br>
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
<br><br>
As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
<br><br>
<b>We expect you to:</b><br>
Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
<br><br>
Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
<br><br>
Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
<br><br>
Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences and special requests are honored.
<br><br>
Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
<br><br>
Uphold and communicate Shangri-La’s core values, delivering experiences that reflect the resort’s luxury positioning.
<br><br>
<b>We expect you to have:</b><br>
Strong leadership and communication skills.
<br><br>
A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
<br><br>
Strong organizational skills, with the ability to multitask and prioritize.
<br><br>
A natural ability to connect with guests and ensure their needs are exceeded.
<br><br>
Flexibility to work on weekends, holidays, and shifts as required.

Guest Relations Supervisor (172403)

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