guest service team leader

Larch House

Guest Services &amp; Reservations SpecialistLarch House | Whitefish, MontanaLarch House is a design forward boutique property in Whitefish, Montana, blending hospitality, architecture, and a more independent, modern guest experience. We are building a team that is thoughtful, detail oriented, and comfortable operating in a dynamic environment as we continue to refine our systems and service model.We are seeking a Guest Services &amp; Reservations Specialist who can confidently manage guest communication, reservations, and daily operations while delivering a high level of service.Position OverviewThis role is a hybrid of front desk, reservations, and guest support. You will be responsible for managing guest communication before, during, and after their stay, supporting daily operations, and ensuring a seamless experience across all touchpoints.This position requires strong organization, clear communication, and the ability to work both independently and as part of a team.Key Responsibilities<ul><li>Manage reservations, guest inquiries, and booking modifications</li><li>Communicate with guests via phone, email, and messaging platforms</li><li>Support check-ins and check-outs in a primarily self guided environment</li><li>Monitor and update systems including HelloShift and Mews property management software</li><li>Coordinate with housekeeping and maintenance to ensure room readiness</li><li>Assist with daily operational tasks, including tracking arrivals, departures, and special requests</li><li>Maintain clear and consistent communication across all departments</li><li>Support guests with questions, issues, and requests in a timely and professional manner</li><li>Uphold the standards and presentation of the property at all times</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication skills and professional presence</li><li>Highly organized and detail-oriented</li><li>Comfortable working in a fast-paced, evolving environment</li><li>Ability to problem-solve independently and make sound decisions</li><li>Tech-savvy and able to learn new systems quickly</li><li>Positive, team-oriented mindset</li><li>Previous hospitality, hotel, or customer service experience preferred</li></ul>What Sets This Role ApartThis is not a traditional front desk role. Larch House operates with a more modern, systems-driven approach to hospitality. We are building processes in real time, and this role offers the opportunity to be part of that growth while developing a strong operational foundation.Schedule &amp; Compensation<ul><li>Full-time and part-time opportunities available</li><li>Flexible scheduling, including evenings and weekends</li><li>Competitive hourly wage based on experience</li></ul>Why Join Larch House<ul><li>Work in a design-forward, growing boutique property</li><li>Be part of a team shaping the guest experience from the ground up</li><li>Opportunity for growth as systems and operations expand</li><li>Collaborative and team-focused environment</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Guest Services & Reservations Team Specialist

Lowes Foods

Overview: 
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
 
Responsibilities: 
1. Maintenance of Guest Service Standards
 
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
 
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
 
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
 
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
 
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
 
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
 
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
 
h. Ensures all unused check lanes are blocked off when not is use.
 
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
 
2. Training and Development of Front End Hosts
 
a. Provides training and direction to hosts not meeting the front end standards.
 
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
 
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
 
3. Process guest orders (including performing as a cashier or guest service clerk).
 
4. Perform all other duties as assigned by management.
 
Qualifications: 
1. Friendly, outgoing personality.
 
2. Ability to work well with others.
 
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
 
4. Ability to read and understand information and direction.
 
5. Knowledge of front end operations.
 
6. Ability to supervise people including training and development.
 
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
 
8. Effective communication and guest service skills.
 
9. Ability to stand for extended periods of time.
 
10. Demonstrate successful use of math skills.
 
11. Ability to work well with computers.
 
#LI-JD1

Guest Service Leader PT

Overview: 
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
 
Responsibilities: 
1. Maintenance of Guest Service Standards
 
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
 
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
 
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
 
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
 
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
 
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
 
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
 
h. Ensures all unused check lanes are blocked off when not is use.
 
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
 
2. Training and Development of Front End Hosts
 
a. Provides training and direction to hosts not meeting the front end standards.
 
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
 
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
 
3. Process guest orders (including performing as a cashier or guest service clerk).
 
4. Perform all other duties as assigned by management.
 
Qualifications: 
1. Friendly, outgoing personality.
 
2. Ability to work well with others.
 
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
 
4. Ability to read and understand information and direction.
 
5. Knowledge of front end operations.
 
6. Ability to supervise people including training and development.
 
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
 
8. Effective communication and guest service skills.
 
9. Ability to stand for extended periods of time.
 
10. Demonstrate successful use of math skills.
 
11. Ability to work well with computers.
 
#LI-RM3

W. Lee Flowers

Pilot Flying J

<div>Company Description 
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply. 
Job Description 
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:<ul><li>
Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions</li><li>
Complete end-of-shift reports and close out procedures</li><li>
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)</li><li>
Maintain an organized and clean work area</li><li>
Use suggested selling methods to promote and sell products</li><li>
Ensure quality service is delivered to every guest</li><li>
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management</li><li>
Determine break schedules and team member placement during shift</li><li>
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.</li><li>
Model behaviors that support the company&rsquo;s common purpose; ensure guests and team members are supported at the highest level</li><li>
Ensure all activities are in compliance with rules, regulations, policies, and procedures</li><li>
Complete other duties as assigned</li></ul> 
Pay Rates Starting between: $15.00 - $19.63 / hour 
Additional Information 
<ul><li>
Fuel Discount</li><li>
Nation-wide Medical Plan/Dental/Vision</li><li>
401(k)</li><li>
Flexible Spending Accounts</li><li>
Adoption Assistance</li><li>
Tuition Reimbursement</li><li>
Flexible Schedule</li><li>
Weekly Pay</li></ul></div>

Lead Guest Services Team Member

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

<div>JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you&rsquo;ve got deep experience in commercial real estate, skilled trades or technology, or you&rsquo;re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
GSA Team Lead
Business unit Integrated Facilities Management
Reporting to Regional FM Lead
Overall Role
 As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client&rsquo;s team to drive a purposeful fusion of life and work based on authentic human experiences. To continually innovate, standardise and enhance service practices in the Employee Experience Program. 
Duties &amp; responsibilities
 <ul><li>Engage with all guests, employees, and key stakeholders</li><li>
Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely communication</li><li>
Liaison with JLL team and client on soft service delivery</li><li>
Share regular event and celebrations content</li><li>
Adopt innovative communication strategies</li><li>
Champion regular meetings with stakeholders to enhance relationships</li><li>
Formulate a monthly calendar of events and implementation plan</li><li>
Assist in the coordination of event orders with client, team, and vendors</li><li>
Providing outstanding customer service and organize memorable events that exceeds client expectations</li><li>
Propose ideas to improve GSA service quality</li><li>
Develop and manage the vendor network People Management</li><li>
Manage customer service centric trainings to ensure deliverables matches objectives</li><li>
Ensure the team is focused on Employee engagement priorities and requirements in line with client expectations</li><li>
Support, develop and coach Service Ambassadors to enable continuous improvement to the engagement with the Client employees</li><li>
Drive &lsquo;One Team&rsquo; culture within the team and to work collaboratively with the operation&rsquo;s team reports</li><li>
Ensure clear, consistent reporting of targets &amp; goals</li><li>
Prepare and review the activities monthly and update the same to Client and JLL Regional FM Lead</li><li>
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices</li></ul> 
Candidate Specification Experience<ul><li>
More than 5 years&rsquo; front of house experience in the hospitality or real estate industry</li><li>
Excellent time management and communication skills</li><li>
Ability to manage multiple tasks independently</li><li>
Google Suite proficiency skills</li><li>
Efficient planning and organizing skillset</li><li>
Strong communications and customer relationship skills with the ability to interface and relate to the different stakeholders in the organization</li><li>
Strong drive and persistence to achieve results</li><li>
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality</li></ul>
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
64,000.00 &ndash; 80,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site &ndash;San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don&rsquo;t meet all the requirements. We&rsquo;re interested in getting to know you and what you bring to the table! 
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:<ul><li>
401(k) plan with matching company contributions</li><li>
Comprehensive Medical, Dental &amp; Vision Care</li><li>
Paid parental leave at 100% of salary</li><li>
Paid Time Off and Company Holidays</li><li>
Early access to earned wages through Daily Pay</li></ul>
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL&rsquo;s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (&ldquo;JLL&rdquo;) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process &ndash; including the online application and/or overall selection process &ndash; you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.</div>

Guest Services Agent Team Lead

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