guest service team leader

IHG Hotels & Resorts

<b><br>Job Title<br>Guest Experience Leader   Front Office   Holiday Inn and Suites Dubai Festival City   Dubai, UAE<br>Job Description<br>Guest Experience Leader   Front Office   Holiday Inn and Suites Dubai Festival City   Dubai, UAE<br> <br>Position Overview</b><br>Holiday Inn and Suites Dubai Festival City is looking for an enthusiastic and service-driven Guest Experience Leader to join its Front Office team. The role focuses on ensuring a smooth and memorable guest journey from arrival to departure while maintaining brand standards of warmth, efficiency, and professionalism. This position offers an exciting opportunity to work within one of Dubai s most vibrant hotel clusters under IHG Hotels and Resorts.<br> <br><b>Job Details<br>Country: UAE<br>City: Dubai<br>Industry: Hospitality / Hotels<br>Function: Front Office / Guest Relations<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Key Responsibilities<br></b> <br>* Welcome guests with genuine hospitality and ensure efficient check-in and check-out experiences<br>* Manage guest bookings, handle inquiries, and promote room upgrades or special offers<br>* Recognize IHG Rewards Club members and returning guests, ensuring personalized service<br>* Process cash and credit transactions accurately and maintain records securely<br>* Address guest feedback, requests, and complaints with empathy and prompt resolution<br>* Maintain strong communication with housekeeping, concierge, and other departments to ensure seamless service delivery<br>* Stay informed about hotel activities, events, and local attractions to assist guests effectively<br>* Monitor guest satisfaction levels and contribute to continuous improvement initiatives<br>* Support Front Office colleagues in delivering exceptional service during peak times or special events<br>* Uphold safety, security, and cleanliness standards at all times<br> <br><b>Ideal Profile<br></b> <br>* High school diploma required; degree in Hospitality or Business preferred<br>* Minimum of two years  experience in front desk or guest service roles within a 4- or 5-star hotel<br>* Proficiency in Opera or similar hotel property management systems<br>* Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage<br>* Professional appearance, strong multitasking abilities, and attention to detail<br>* Flexible to work night shifts, weekends, and public holidays<br>* A positive and proactive attitude with a genuine passion for guest satisfaction<br> <br><b>Skills Set<br></b> <br>* Guest service and communication<br>* Reservation and front desk operations<br>* Problem-solving and conflict resolution<br>* Cash handling and administrative accuracy<br>* Teamwork and adaptability<br> <br><b>Why Join Us<br></b> <br>* Work with one of IHG s most recognized global hotel brands known for its warm and inclusive culture<br>* Receive competitive pay, training, and growth opportunities across IHG s international network<br>* Enjoy employee benefits including hotel discounts, wellness programs, and career development support<br>* Be part of a diverse, energetic, and guest-focused team delivering memorable hospitality experiences<br>

Guest Experience Leader

Atlantis the Royal

<div></div><div><div>Team Leader, VIP Services<br>
(17979)</div><br>
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<p>
A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.</p><br>
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Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.</p><br>
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Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.</p><div></div><div><b><br>
About the role</b></div>
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As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carryout personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</div>
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About you</b></div>
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Team Leader, Butler must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis.</div><br>
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We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
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With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

Team Leader, VIP Services

Atlantis Resorts

<p>Join to apply for the <b>Team Leader, VIP Services</b> role at <b>Atlantis Resorts</b>.</p><p>( 17533 )</p><p>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.</p><p>Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.</p> About The Role <p>As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</p> About You <p>Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.</p><p>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p>

Capital Motion

<p>Job posted on 15/09/2025</p><p>Location: Functional - Front of House</p><p>Department: FRONT OF HOUSE</p><p>Designation: GUEST EXPERIENCE LEAD</p><p>Entity: Number of Position(s) 1</p><p>Openings Valid Till: 31/10/2025</p> Company Description <p>Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management.</p> <p>All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary.</p> Job Description <p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p> Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Rosewood Doha

<div>
 Job Summary:&nbsp;Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment Lounge, always ensuring the highest levels of guest satisfaction.&nbsp;
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 Essential Duties and Responsibilities:
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   Ensures brand standards have been implemented.
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   Ensures that all the Food and Beverage Essentials are implemented.
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   Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
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   Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
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   Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.
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   Maintains par stocks of all equipment and guest supplies as required.
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   Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
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   Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
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   Clears and resets counters or tables at conclusion of each course.
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   Fully conversant with all aspects of the Micros System.
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   Computes bill and accepts payment.
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   Performs the function of cashier as required.
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   Verifies cash received ensuring only genuine money been collected.
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   Verifies all credit cards presented by guest before to validity of the card.
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   Strictly adheres to all policies and procedures issued by the Finance Department regarding cashiering and cash handling.
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   Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Standard Responsibilities
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   Comply and adhere to the Rosewood company policies.
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   Take on other tasks in addition to the ones stated, in a reasonable framework.
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   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
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   Model the company&rsquo;s culture, vision, mission, and core values at all times.
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   Appear as a role model to Manor Club/Lounge department.
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   Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel&rsquo;s policies concerning fire, hygiene and health and safety.
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   Ensures high standards of personal presentation and grooming.
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   Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
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   Conduct Hotel/Apartment Check In&rsquo;s and Check Out&rsquo;s according to Rosewood policies and SOP&rsquo;s.
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   Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
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   Attends training sessions and meetings as and when required.
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   Carries out any other reasonable duties and responsibilities as assigned.
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   Elaborate daily closing reports when needed.
  </li>
 </ul>
 Confidentiality:
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   Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.&nbsp;
  </li>
 </ul>
 Health &amp; Safety:
 <ul>
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   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
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   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
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   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
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   Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
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   Be fully conversant with:
  </li>
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   Regulations
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   Risk Assessments for your department
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  <li>
   Hotel Fire &amp; Bomb Procedures
  </li>
 </ul>
 Other:
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   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Lounge Team Leader

Bab Al Shams Desert Resort

<div></div><div><div>Teal Leader, Guest Services<br>
(17884)</div><br>
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<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
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About The Role</b></div>
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To carry out all day-to-day guest service tasks and to provide all our guests &amp; visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests.</div>
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Key Duties and Responsibilities</b></div>
<ul><li>To adhere to the department&rsquo;s Standard Operating Procedures at all times.</li><li>To be aware of the departmental fire evacuation procedures.</li><li>To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.</li><li>To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported, and all current VIP guests, hotel promotions, and room rates.</li><li>To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our hotel.</li><li>To review all reservations, transportation requests, and room allocations daily and to correct any mistakes before they affect a guest&rsquo;s stay, and also to ensure that all special requests are communicated to other departments as applicable &amp; necessary.</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests.</li><li>To handle guest complaints, comments, problems/requests, and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly, and to ensure that the Front Office Manager is fully informed about all complaints/issues.</li><li>To make sure that all Guest Services working materials/equipment, areas, signage, and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.</li><li>To work safely and to keep work-related accidents and sick leave to a minimum as well as to adhere to all laws &amp; regulations of the UAE at all times.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to adhere to all aspects of the credit policy at all times.</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open, and honest manner at all times.</li><li>To be fully aware of all hotel policies, procedures, and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.</li><li>To be consistently well-groomed &amp; professional in appearance and to wear the appropriate uniform and name badge at all times.</li><li>To attend departmental meetings and hotel training programs as and when needed or instructed.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security.</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.</li><li>To be fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience</li><li>To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also informed of all conditions related to their stay in the hotel.</li><li>To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner.</li><li>To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways).</li><li>To ensure and maintain the security of information regarding customers and employees of the hotel at all times</li><li>To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.</li><li>To maintain the VIP, LSG, and regular guests&rsquo; profiles in the hotel&rsquo;s PMS and to ensure that the profile information is correct and that guest preferences are up-to-date at all times.</li><li>To assist with all group and VIP arrivals and stays, working together with Reception and all other hotel departments, so that the arrival, stay, and departure of such guests run smoothly and according to the hotel&rsquo;s standards.</li><li>To ensure that the cupboard containing VIP amenities/gifts and other Guest Services information is always kept clean, well-organized, sufficiently stocked, and securely locked when not in use.</li><li>To ensure that all VIP and Suite guests are assisted during their arrival, stay, and departure and that they are given all necessary information to make their time with us as enjoyable as possible.</li><li>To anticipate our guests&rsquo; and visitors&rsquo; needs whenever possible and to act proactively to provide them with the best possible hotel experience.</li><li>To oversee the lobby areas and to assist all guests/visitors with any inquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order.</li></ul>
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Experience &amp; Educational Requirements</div>
<ul><li>Minimum High School Graduate</li><li>Hotel Management graduate or Front Office operations certification.</li><li>2 years in a similar position in a five-star hotel.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer-focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul><br>
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<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Teal Leader, Guest Services

Confidential Company

<ul><li>Greet and welcome guests in a courteous, professional, and friendly manner.</li><li>Provide information and assistance regarding mall facilities, services, promotions, and events.</li><li>Respond to guest inquiries and resolve complaints or escalate to supervisors when necessary.</li><li>Support in issuing gift cards, vouchers, and other customer-facing services.</li><li>Maintain accurate records of guest interactions, inquiries, and service requests.</li><li>Assist in lost and found procedures, ensuring items are logged, stored, and reported as   per policy.</li><li>Monitor customer service desk operations, ensuring tidiness and readiness at all   times.</li><li>Coordinate with security, housekeeping, and mall operations teams to address guest   concerns.</li><li>Support customer engagement activities, campaigns, and mall events when required.</li><li>Ensure compliance with customer service standards and company policies</li></ul>

Role in Guest Service - UAEN

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10000 guest service team leader jobs NEAR_ME

Guest Experience Leader

Team Leader, VIP Services

Team Leader, VIP Services

GUEST EXPERIENCE LEAD

Lounge Team Leader

Teal Leader, Guest Services

Role in Guest Service - UAEN