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guest experience expert

guest services agent guest experience expert

Marriott International

<div>Additional Information 
Job Number25179704 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Services Agent - Guest Experience Expert

Time Express Hotel

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.Job Responsibilities:<ul><li>Ensures incoming guests are given the highest possible personal service.</li><li>Maintains effective communication with all related departments to ensure smooth service delivery.</li><li>Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</li><li>Greets guests on their arrival ensuring they feel expected and welcome.</li><li>Ensures the guest receives the accommodation he/she is expecting.</li><li>Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through.</li><li>Maintains awareness of guest profile through the Opera guest history.</li><li>Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.</li><li>Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.</li><li>Accurately administers Front Desk Clerical systems and procedures.</li><li>Provides currency exchange services.</li><li>Balances accounts of day&rsquo;s business at end of shift.</li><li>Comply with all laid down systems and procedures.</li><li>Records all instances of refused business, with reasons of refusal.</li><li>Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.</li><li>To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.</li><li>Promotes the hotels outlets and special events at all times.</li><li>Maintains an awareness of competitor&rsquo;s rates and occupancy levels.</li><li>Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.</li><li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li><li>To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Application Deadline: 30/06/2025

Guest Service Agent

Fit n Glam

Job DescriptionFitness Industry Experience is MandatoryResponsible for overall member retention by delivering the highest quality customer service by listening and responding to all members. Assists members with account maintenance and articulates an extensive knowledge of FitnGlam products and services. Anticipates member needs and interests and recommends programs, products and services appropriately. The Member Services Specialist helps maximize member retention by connecting each member to the right people, place and program.KEY RESPONSIBILITIESEnsuring Exceptional Member Service<ul><li>Greets and services members at the reception in a friendly and professional manner</li><li>Responds attentively and promptly to member needs</li><li>Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible Answers and transfers phone calls in a timely and professional manner</li><li>Anticipates member needs and interests and recommend programs, products and services appropriately.</li><li>Schedules members accurately for programs and services accordingly</li><li>Responds appropriately to questions and messages regarding member accounts</li><li>Provide services that are above and beyond for customer satisfaction and retention</li></ul>2. Member Retention<ul><li>Elevate the culture of service through outreach initiatives. Contact members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest. All service conversations and appointments should be appropriately tracked in CSS</li><li>Articulate extensive knowledge of FitnGlam Fitness programs, products, services, current club events, policies and procedures.</li><li>Attend daily huddle</li></ul>3. Managing the Member Experience<ul><li>Interacts with members and guest on a continuous basis to obtain feedback about their experience in the club; utilize feedback to recognize outstanding employee service performance and improve service delivery: emphasizes and holds leadership team accountable for addressing service failures or potential service failures and developing innovative ways to exceed member expectations.</li><li>Aligns with other Fitness and Memberships team</li><li>Serve as an expert on the FitnGlam Website, member portal and member booking services amongst others</li></ul>4. Managing the Retail Shop 5.Responsibilities of All Positions FitnGlam<ul><li>Supports and articulates the FitnGlam mission statement</li><li>Adheres to company policies and procedures</li><li>Ensures cleanliness of the club:</li><li>Sight to ensure club is neat and orderly</li><li>Sound to ensure music/sound levels are appropriate</li><li>Touch to ensure floors, countertops, etc are clean and dry</li><li>Smell to ensure the club is fresh and odor free</li><li>Attends department meetings 6. Customer Service</li><li>Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>

Member Experience Executive - Dubai

Accor

<div>Company Description 
Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business &amp; leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.
We have an excellent team with diverse background, education and skills making it a comfortable working environment. 
Job Description 
<ul><li>
Greeting guests and responding to queries.</li><li>
Cleaning of guest rooms as per the Novotel Standards.</li><li>
Replacing used towels and other bathroom amenities, such as shampoo and soap.</li><li>
Vacuuming carpets.</li><li>
Dusting and polishing furniture.</li><li>
Emptying trash containers and ashtrays.</li><li>
Restocking beverages and food items in the minibar.</li><li>
Cleaning public areas, such as corridors.</li><li>
Reporting any technical issues and maintenance needs.</li><li>
Updating status of guest rooms on assignment sheet.</li><li>
Returning and restocking cleaning cart at shift end.</li></ul> 

Qualifications 
<ul><li>
High school or diploma certificate.</li><li>
Previous guest service and/or housekeeping experience.</li><li>
Experience using industrial cleaning equipment and products.</li><li>
Flexible working hours.</li><li>
Ability to work with little or no supervision while meeting high-performance standards.</li><li>
Physical mobility and stamina.</li><li>
Ability to follow instructions of the Housekeeping Supervisor.</li><li>
Professional and polite.</li></ul> 

Additional Information 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
http://www.novotelsharjahexpocentre.com/</div>

Room Attendant

Apt Resources Pvt.Ltd.

Apt Resources is thrilled to offer an exciting opportunity for a Beach Cleaning Attendant at a prestigious Luxury Resort located in Europe. As a Beach Cleaning Attendant, you will be responsible for maintaining the pristine beauty of the beach area, ensuring that it remains a perfect retreat for guests. Your work will help create an inviting atmosphere that enhances the overall guest experience at the resort.
 
Responsibilities: 
<ul>
<li>Perform regular inspections and clean ups of the beach area, including the removal of litter and debris</li>
<li>Maintain cleanliness of beach furniture and amenities</li>
<li>Assist guests by providing them with clean towels and ensuring their comfort</li>
<li>Monitor beach safety and report any hazards to management</li>
<li>Set up and take down beach equipment as required</li>
<li>Adhere to environmental and safety guidelines</li>
<li>Respond to guest inquiries and provide exceptional service</li>
</ul>
Requirements: 
<ul>
<li>Previous experience in a cleaner or maintenance role, preferably in a resort or beach environment</li>
<li>Strong work ethic and commitment to maintaining high standards of cleanliness</li>
<li>Ability to work outdoors and perform physically demanding tasks</li>
<li>Excellent communication skills and a guest-focused mindset</li>
<li>Ability to work both independently and as part of a team</li>
<li>Flexibility to work varied shifts, including weekends and holidays</li>
<li>Knowledge of environmental conservation practices is a plus</li>
<li>High school diploma or equivalent is preferred</li>
<li>Must be willing to work for an approximately 3 to 5 months contract period, starting between March and June 2026 in Europe.</li>
</ul>
Employment Information
 
<ul>
<li>Tentative Start Date: Between March – June (seasonal contracts)</li>
<li>Contract Period: Approximately 3 to 5 months</li>
<li>Air Tickets: Joining and return tickets provided (upon successful completion of contract)</li>
<li>Transportation: Provided – accommodation located close to the resort</li>
<li>Accommodation: Fully furnished apartments (shared, 2 colleagues per unit)</li>
<li>Meals: One duty meal per day</li>
<li>Facilities in accommodation: Utensils, gas cooker, fridge, etc. included</li>
<li>Pre-joining expenses: Medical, visa, and other pre-boarding expenses to be borne by candidates. Working permits will be paid by the employer upon arrival at the Luxury Resort.</li>
</ul>
Benefits: 
As per market standards

Beach Cleaning Attendant - Seasonal job in Luxury Resort in Europe

Apt Resources is seeking dedicated Room Attendants for a seasonal opportunity at a luxury resort in Europe. As a Room Attendant, you will play a vital role in maintaining the high standards of cleanliness and hospitality that our guests expect from a luxury experience.
 
Responsibilities: 
<ul>
<li>Ensure the cleanliness and readiness of guest rooms before guest arrival.</li>
<li>Change bed linens, clean bathrooms, and replenish room supplies.</li>
<li>Maintain a keen eye for detail while performing cleaning duties.</li>
<li>Report any maintenance needs or issues promptly.</li>
<li>Provide exceptional service to guests, addressing any requests or concerns.</li>
<li>Adhere to all safety and hygiene standards.</li>
<li>Collaborate with team members to promote a positive work environment.</li>
</ul>
Requirements: 
<ul>
<li>Previous experience in a similar role in a luxury hotel or resort setting is preferred.</li>
<li>Available for the entire duration of the seasonal position.</li>
<li>Must be legally eligible to work in the Europe where the resort is located.</li>
<li>Strong attention to detail and commitment to delivering high-quality service.</li>
<li>Ability to work collaboratively within a team.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Physical ability to perform cleaning tasks and comfortable lifting items up to a reasonable weight.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>A positive attitude and strong work ethic.</li>
<li>High school diploma or equivalent preferred.</li>
<li>Willing to work for an approximately 3 to 5 months contract period, starting between March and June 2026 in Europe.</li>
</ul>
Employment Information
 
<ul>
<li>Tentative Start Date: Between March – June (seasonal contracts)</li>
<li>Contract Period: Approximately 3 to 5 months</li>
<li>Air Tickets: Joining and return tickets provided (upon successful completion of contract)</li>
<li>Transportation: Provided – accommodation located close to the resort</li>
<li>Accommodation: Fully furnished apartments (shared, 2 colleagues per unit)</li>
<li>Meals: One duty meal per day</li>
<li>Facilities in accommodation: Utensils, gas cooker, fridge, etc. included</li>
<li>Pre-joining expenses: Medical, visa, and other pre-boarding expenses to be borne by candidates. Working permits will be paid by the employer upon arrival at the Luxury Resort.</li>
</ul>
Benefits: 
As per market standards

Room Attendant - Seasonal job in Luxury Resort in Europe

Mosaic nail and Beauty Spa

Female Salon and Spa ReceptionistWe are an elite spa and salon in Sharjah operating over a span of 10 years. We are looking for educated, qualified and experienced receptionist who can enhance the client's experience with courtesy, precision, and warmth. The ideal candidate will excel in communication, demonstrate adept organizational ability, and uphold our highest standards of guest service.Job description<ul><li>Welcome clients with grace and professionalism, ensuring a positive first impression and sense of comfort.</li><li>Manage appointment scheduling, confirmations, and follow&#8209;ups seamlessly via phone, email, WhatsApp, and in-person interactions.</li><li>Oversee check-in/check-out processes and handle transactions (cash, card, digital payments), issuing receipts accurately.</li><li>Maintain a refined and welcoming reception area; ensure cleanliness, organization, and adherence to hygiene protocols.</li><li>Assist in promoting and upselling services, packages, and retail products subtly and effectively.</li><li>Manage client records, noting preferences and updating information within booking systems or CRM.</li><li>Communicate efficiently with spa and salon staff to coordinate client arrivals and any special requests.</li></ul>Required Qualifications &amp; Skills<ul><li>Minimum of 3 years of experience in a receptionist, front-desk, or customer service role.</li><li>Proficient in English (written and spoken).</li><li>Familiarity with salon/spa management software (e.g. Shortcut, Fresha, Zenoti, Salon Iris, Salonista) and standard office tools (MS Office and Excel).</li><li>Exceptional organizational skills, attention to detail, and composure under pressure.</li><li>A polished appearance and professional demeanor.</li></ul>Compensation and Benefits<ul><li>Competitive salary based on experience.</li><li>24 months Health Insurance</li><li>Commissions and incentives based on targets.</li><li>Annual leave 30 days.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExperience:<ul><li>salon: 3 years (Required)</li></ul>

Spa and Salon Female Receptionist

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