guest services agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Communications Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.
 
 
 
 
 
 The Role Of Communications Agent
 
 
 
 We are currently seeking the creative talent a Full-time
 
 Communications Agent
 
 that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function etc while also having the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.
 
 
 
 Our Ideal Communications Agent
 
 
 
 A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
 
 We look forward to receiving your application
 
 
 !
 
</div>

Communication Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

Intellias

<div>
 
 
 Python / AI Engineer (AWS Bedrock, Multi-Agent AI)
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a
 
 Python / AI Engineer
 
 to design, build, and test intelligent multi-agent applications running on
 
 AWS Bedrock
 
 . In this role, you will develop AI agents using modern agent frameworks, implement agent collaboration and delegation patterns, integrate foundation models, and establish testing and evaluation practices for production-grade AI solutions.
 
 
 You will work closely with AI engineers, platform teams, and architects to build scalable, maintainable, and enterprise-ready agent-based applications.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. Our engineering teams develop core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Python / AI Engineer
 
 , you will become part of the
 
 Core Architecture Team
 
 , contributing to the development of a modern Digital Engineering Enterprise Platform.
 
 
 The platform provides engineering teams with reusable services, development tools, cloud technologies, governance standards, and operational best practices that accelerate software delivery across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain AI agent applications using Python and modern agent frameworks such as LangGraph, Strands, CrewAI, or equivalent.
 </li>
 <li>
 Build intelligent multi-agent workflows with collaboration and delegation capabilities.
 </li>
 <li>
 Integrate AI agents with AWS Bedrock foundation models and related AWS AI services.
 </li>
 <li>
 Develop Agent-to-Agent (A2A) communication using JSON-RPC 2.0, Server-Sent Events (SSE), and related communication patterns.
 </li>
 <li>
 Design and implement automated testing strategies for agent behavior, workflow correctness, and system reliability.
 </li>
 <li>
 Build evaluation frameworks using pytest, LangSmith, and other testing and validation tools.
 </li>
 <li>
 Create reusable components, templates, and pattern libraries that accelerate AI application development.
 </li>
 <li>
 Produce clear technical documentation, implementation guides, and engineering best practices.
 </li>
 <li>
 Collaborate with platform, AI, DevOps, and product teams to deliver scalable and production-ready AI solutions.
 </li>
 <li>
 Monitor, troubleshoot, and optimize agent performance, reliability, and operational efficiency.
 </li>
 <li>
 Promote engineering excellence through observability, testing, governance, and AI application lifecycle best practices.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 4+ years of professional Python software development experience.
 </li>
 <li>
 Hands-on experience with at least one modern agent framework such as LangGraph, Strands, Crew AI, or an equivalent framework.
 </li>
 <li>
 Experience implementing multi-agent collaboration and delegation patterns.
 </li>
 <li>
 Experience integrating applications with AWS Bedrock APIs and foundation models.
 </li>
 <li>
 Knowledge of Agent-to-Agent (A2A) communication patterns, including JSON-RPC 2.0 and Server-Sent Events (SSE).
 </li>
 <li>
 Experience building automated testing frameworks using pytest and AI evaluation tools such as LangSmith.
 </li>
 <li>
 Experience writing technical documentation and creating reusable engineering assets.
 </li>
 <li>
 Strong understanding of software engineering best practices, code quality, and testing methodologies.
 </li>
 <li>
 Excellent problem-solving, communication, and collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Hands-on experience with the Strands SDK.
 </li>
 <li>
 Experience with LangSmith tracing, evaluation, and observability.
 </li>
 <li>
 Familiarity with prompt engineering and AI evaluation methodologies.
 </li>
 <li>
 Experience deploying AI applications in AWS cloud environments.
 </li>
 <li>
 Knowledge of CI/CD pipelines, Infrastructure as Code (IaC), and cloud-native application development.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on enterprise-scale AI initiatives for a global industry leader.
 </li>
 <li>
 Build intelligent multi-agent applications using the latest AI frameworks and AWS Bedrock technologies.
 </li>
 <li>
 Collaborate with experienced architects and AI engineers on innovative cloud-native solutions.
 </li>
 <li>
 Contribute to engineering standards, reusable frameworks, and best practices for enterprise AI development.
 </li>
 <li>
 Be part of a team shaping the future of production-grade AI applications at global scale.
 </li>
 </ul>
 
 
 
</div>

Senior Python / AI Engineer (AWS Bedrock, Multi-Agent AI)

<div>
 
 
 Senior Python Engineer &ndash; Multi-Agent AI (AWS, LangGraph)
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Senior Python Engineer
 
 to design and build enterprise-grade
 
 multi-agent AI systems
 
 on AWS. In this role, you will architect and develop intelligent agent solutions using
 
 LangGraph
 
 ,
 
 LangChain
 
 , and
 
 AWS Bedrock AgentCore Runtime
 
 , focusing on scalable orchestration, stateful workflow execution, human-in-the-loop (HITL) processes, and distributed agent collaboration.
 
 
 You will work closely with architects, platform engineers, and product teams to deliver production-ready AI solutions that are reliable, scalable, and aligned with enterprise engineering standards.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. The engineering organization develops core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Senior Python Engineer
 
 , you will join the
 
 Core Architecture Team
 
 , contributing to the design and implementation of a modern Digital Engineering Enterprise Platform.
 
 
 The platform consists of services and applications that accelerate software delivery by providing engineering teams with reusable technologies, standardized development practices, compliance controls, and operational capabilities across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain enterprise-grade multi-agent AI applications using Python, LangGraph, and LangChain.
 </li>
 <li>
 Build scalable agent workflows leveraging AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Implement advanced orchestration patterns, including supervisor/worker, fan-out/fan-in, and collaborative multi-agent architectures.
 </li>
 <li>
 Design stateful workflow execution using LangGraph checkpointing, recovery, and persistence mechanisms.
 </li>
 <li>
 Develop resilient, fault-tolerant, and idempotent execution strategies for long-running AI workflows.
 </li>
 <li>
 Integrate Human-in-the-Loop (HITL) approval processes into business-critical agent workflows.
 </li>
 <li>
 Enable agent delegation and collaboration through Agent Gateway and Agent-to-Agent (A2A) communication.
 </li>
 <li>
 Implement memory, context management, and persistence strategies for AI agents.
 </li>
 <li>
 Optimize workflow scalability, reliability, observability, and performance within distributed cloud environments.
 </li>
 <li>
 Collaborate with platform, security, DevOps, and product teams to deliver production-ready AI solutions.
 </li>
 <li>
 Define engineering standards, testing strategies, and operational best practices for agent-based applications.
 </li>
 <li>
 Support deployment, monitoring, troubleshooting, and continuous improvement of AI solutions running on AWS.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of professional Python software engineering experience.
 </li>
 <li>
 Hands-on experience building multi-step agent workflows with LangGraph.
 </li>
 <li>
 Strong experience with LangChain.
 </li>
 <li>
 Experience with AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Solid understanding of multi-agent orchestration patterns, including supervisor/worker and fan-out/fan-in architectures.
 </li>
 <li>
 Experience implementing LangGraph checkpointing and state management.
 </li>
 <li>
 Knowledge of Human-in-the-Loop (HITL) workflow design.
 </li>
 <li>
 Experience with Agent-to-Agent (A2A) delegation through Agent Gateway.
 </li>
 <li>
 Experience with workflow orchestration platforms such as Temporal, Apache Airflow, or similar.
 </li>
 <li>
 Strong understanding of distributed systems concepts, including checkpointing, idempotency, fault tolerance, and workflow recovery.
 </li>
 <li>
 Experience building scalable, cloud-native applications on AWS.
 </li>
 <li>
 Strong problem-solving, communication, and collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience evaluating AWS AgentCore Runtime maturity and enterprise adoption.
 </li>
 <li>
 Hands-on experience with AWS Bedrock Memory API.
 </li>
 <li>
 Experience integrating enterprise approval workflows into Human-in-the-Loop AI systems.
 </li>
 <li>
 Experience with AI observability, monitoring, and production operations.
 </li>
 <li>
 Familiarity with CI/CD pipelines and Infrastructure as Code in AWS environments.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on enterprise-scale AI initiatives for a global industry leader.
 </li>
 <li>
 Design and build next-generation multi-agent AI systems using cutting-edge AWS technologies.
 </li>
 <li>
 Influence architecture decisions and engineering best practices across large-scale platforms.
 </li>
 <li>
 Collaborate with highly experienced architecture and engineering teams on innovative cloud-native solutions.
 </li>
 <li>
 Opportunity to shape the future of enterprise AI orchestration in production environments.
 </li>
 </ul>
 
 
 
</div>

Senior Python Engineer – Multi-Agent AI (AWS, LangGraph)

<div>
 
 
 Tech Lead Engineer &ndash; AI Registry &amp; Discovery Platform (AWS AgentCore)
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a
 
 Tech Lead Engineer
 
 to design and lead the implementation of an enterprise-grade
 
 AI Registry and Discovery Platform
 
 for AI agents, tools, and MCP services. This role focuses on service registration, metadata governance, semantic discovery, identity mapping, lifecycle management, and integration with the AWS AgentCore ecosystem.
 
 
 As a technical leader, you will drive the architecture and development of a scalable platform that enables secure discovery, governance, and lifecycle management of AI capabilities across the enterprise. You will collaborate with platform, security, and AI engineering teams to establish engineering standards, governance processes, and best practices for enterprise AI platforms.
 
 
 The ideal candidate has strong platform engineering expertise, experience building large-scale registry or catalog systems, and a deep understanding of cloud-native architectures, API security, metadata management, and distributed systems.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. Our engineering teams develop core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Tech Lead Engineer
 
 , you will become part of the
 
 Core Architecture Team
 
 , contributing to the design and implementation of a modern Digital Engineering Enterprise Platform.
 
 
 The platform provides engineering teams with reusable services, cloud technologies, governance standards, and operational best practices that accelerate software delivery across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the architecture, design, and implementation of an enterprise AI Registry and Discovery Platform.
 </li>
 <li>
 Design and maintain metadata schemas for MCP servers, AI tools, and agent capabilities aligned with Canonical Contract standards.
 </li>
 <li>
 Build scalable backend services using Python, FastAPI, DynamoDB, and AWS-native technologies.
 </li>
 <li>
 Develop registration, discovery, approval, certification, and lifecycle management workflows for AI agents and MCP services.
 </li>
 <li>
 Design semantic discovery capabilities using vector search, embeddings, and relevance-ranking techniques.
 </li>
 <li>
 Integrate enterprise identity systems and implement Entra Agent ID mapping across AI ecosystems.
 </li>
 <li>
 Implement secure authentication and authorization using OAuth 2.0, JWT, and enterprise identity providers.
 </li>
 <li>
 Design governance processes for onboarding, approval, certification, versioning, deprecation, and retirement of AI services.
 </li>
 <li>
 Develop APIs supporting registry operations, metadata management, discovery services, and governance workflows.
 </li>
 <li>
 Implement secure credential and secret management using HashiCorp Vault and cloud-native security controls.
 </li>
 <li>
 Design observability, auditing, compliance, and operational monitoring capabilities across the registry platform.
 </li>
 <li>
 Collaborate with AI, platform, cloud, and security teams to establish registry standards, governance policies, and engineering best practices.
 </li>
 <li>
 Mentor engineers, provide technical leadership, and support architectural decision-making across the platform.
 </li>
 <li>
 Produce architecture documentation, implementation standards, and technical governance guidelines.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of backend or platform engineering experience.
 </li>
 <li>
 Experience designing and building enterprise-scale registry, catalog, metadata management, or discovery platforms.
 </li>
 <li>
 Strong Python development experience, including Fast API and backend service development.
 </li>
 <li>
 Experience with AWS services, including AWS Agent Core Registry, Gateway, DynamoDB, and related cloud-native technologies.
 </li>
 <li>
 Experience designing metadata schemas and service registration models.
 </li>
 <li>
 Knowledge of semantic search technologies, vector databases, embeddings, and AI-powered discovery.
 </li>
 <li>
 Experience implementing secure API authentication and authorization using OAuth 2.0 and JWT.
 </li>
 <li>
 Experience integrating governance workflows, approval processes, and lifecycle management into enterprise platforms.
 </li>
 <li>
 Experience integrating enterprise identity providers and identity mapping solutions.
 </li>
 <li>
 Strong understanding of cloud-native architecture, distributed systems, API design, and platform engineering.
 </li>
 <li>
 Excellent leadership, communication, mentoring, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Hands-on experience with AWS AgentCore Registry and Gateway.
 </li>
 <li>
 Experience with vector databases such as pgvector, OpenSearch, or similar semantic search technologies.
 </li>
 <li>
 Experience with HashiCorp Vault or enterprise secrets management platforms.
 </li>
 <li>
 Familiarity with MCP (Model Context Protocol) standards and Canonical Contract schema design.
 </li>
 <li>
 Experience implementing observability and distributed tracing solutions.
 </li>
 <li>
 Knowledge of CI/CD pipelines, Infrastructure as Code (IaC), and cloud security best practices.
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Lead the development of an enterprise AI Registry and Discovery Platform supporting next-generation AI applications.
 </li>
 <li>
 Work with cutting-edge AWS AgentCore technologies, semantic search, and cloud-native architectures.
 </li>
 <li>
 Drive engineering standards, governance, and technical strategy for enterprise AI platforms.
 </li>
 <li>
 Collaborate with experienced AI, platform, and cloud engineering teams on innovative global-scale solutions.
 </li>
 <li>
 Make a significant impact by shaping the future of AI service discovery, governance, and lifecycle management across a large enterprise.
 </li>
 </ul>
 
 
 
</div>

Python Team Lead – AI Registry & Discovery Platform (AWS AgentCore)

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Greet guests warmly and professionally upon arrival, answering any initial inquiries.
 </li>
 <li>
 Schedule and confirm appointments, ensuring accuracy and availability.
 </li>
 <li>
 Provide information about spa services, packages, and promotions.
 </li>
 <li>
 Handle guest requests and inquiries promptly and efficiently.
 </li>
 <li>
 Address any guest concerns or complaints with professionalism and empathy, seeking resolution.
 </li>
 <li>
 Build and maintain strong relationships with guests to foster loyalty.
 </li>
 <li>
 Manage the reception area, ensuring it is clean, organized, and well-stocked.
 </li>
 <li>
 Answer and direct phone calls professionally.
 </li>
 <li>
 Process payments and handle cash transactions accurately.
 </li>
 <li>
 Maintain accurate records of appointments, guest information, and daily transactions.
 </li>
 <li>
 Assist with inventory management of spa products and supplies.
 </li>
 <li>
 Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.
 </li>
 <li>
 Assist therapists with guest check-in and check-out procedures as needed.
 </li>
 <li>
 Promote spa memberships, packages, and special offers.
 </li>
 <li>
 Provide information about spa events and promotions.
 </li>
 <li>
 Assist with the development of marketing materials as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Prior experience in customer service, hospitality, or a related field preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Proficiency in Microsoft Office 1 Suite or similar software.
 </li>
 </ul>
</div>

Spa Receptionist

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

Explore 81+ Guest services agent in Cairo this August. Find roles across top companies and apply now to boost your career.