guest services agent

Sheraton

<div>At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We&rsquo;re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!<h1 class="jobSectionHeader">
JOB DESCRIPTION</h1>
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education<ul><li>
High school diploma preferred.</li></ul>
Experience<ul><li>
Previous hospitality or customer service experience preferred.</li><li>
Experience with hotel Property Management Systems (PMS) a plus.</li></ul>
Skills and Knowledge
<ul><li>Strong customer service and communication skills.
</li><li>Ability to multitask in a fast-paced environment.</li><li>
Basic computer and data-entry proficiency.</li><li>
Problem-solving and conflict-resolution ability.</li><li>
Professional, friendly, and welcoming demeanor.</li></ul><h2 class="jobSectionHeader">
Job Duties and Responsibilities</h2><ul><li>
Greet, register, and check guests in/out efficiently and courteously.</li><li>
Respond to guest inquiries, requests, and concerns promptly and professionally.</li><li>
Handle payments, room assignments, and reservation changes accurately.</li><li>
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.</li><li>
Maintain a clean and organized front desk and lobby area.</li><li>
Willingness to work varied shifts, including weekends and holidays.</li></ul>
#HRIElevate1
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.</div>

Guest Services Agent

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 
 Position Overview - Experienced Front
 
 
 Desk
 
 
 Agent
 
 
 
 Across Hyatt, we believe our guests select Hyatt because of our caring and attentive
 
 
 associates who are focused on providing authentic hospitality and meaningful
 
 
 experiences to each and every guest. Hyatt is a place where high expectations aren't
 
 
 just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors
 
 
 to exciting challenges in the hospitality industry. Your role will be to ensure that the high standards of Hyatt Regency Houston West are delivered graciously and thoughtfully every day in every interaction with our guests. As part of our team, you are expected to exemplify genuine care and an above and beyond, can do attitude with guests across the hotel. We are inviting experienced Front Desk Agents an opportunity to join our team and share the responsibility of providing a warm, welcoming, and seamless check-in and check-out experience for our guests. This individual must embody the highest standards of service, professionalism, and discretion while anticipating guest needs and delivering memorable moments at every interaction.
 
 
 Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests with warmth and professionalism upon arrival.
 </li>
 <li>
 Perform accurate and efficient check-in and check-out procedures in accordance with Hyatt Brand Standards
 </li>
 <li>
 Maintain a strong knowledge of all hotel services, offerings, and local attractions to confidently assist guests.
 </li>
 <li>
 Handle guest inquiries, requests, and concerns promptly, professionally, and empathetically.
 </li>
 <li>
 Coordinate with all departments to ensure a seamless guest experience.
 </li>
 <li>
 Maintain accurate guest profiles and preferences to enhance personalization.
 </li>
 <li>
 Process payments and maintain accurate cash and credit card handling procedures.
 </li>
 <li>
 Meet the Front Office KPI goals. (HOTSOS Ticket follow up, 50% WOH Enrollment Goal, 90% WOH Recognition, answers chats within 2 minuets, &amp; exceptional customer service scores).
 </li>
 <li>
 Uphold the integrity, confidentiality, and luxury brand standards of the property.
 </li>
 <li>
 Continuously seek opportunities to exceed guest expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of front desk experience in a 4- or 5-star luxury hotel or resort required.
 </li>
 <li>
 Exceptional interpersonal and communication skills (both verbal and written).
 </li>
 <li>
 Proficient in property management systems (e.g., Opera, CA, or similar).
 </li>
 <li>
 Impeccable grooming, professional appearance, and polished demeanor.
 </li>
 <li>
 Strong attention to detail, time management, and problem-solving skills.
 </li>
 <li>
 Ability to remain calm and gracious under pressure.
 </li>
 <li>
 Flexible schedule, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Multilingual skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career development and internal growth
 </li>
 <li>
 A supportive and inspiring team culture
 </li>
 <li>
 Discounts on hotel stays, dining, and services
 
 
 </li>
 </ul>
 
 Join us in redefining luxury hospitality.
 
 Apply now to become a part of a team where excellence is the standard, and every guest interaction is an opportunity to create something extraordinary.
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand, walk, and remain on feet for extended periods.
 
 
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 
 
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>

Front Desk Agent

ADF Medical

<div>
 
 JOB OPENING &mdash; Live Chat Agent
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring an energetic and professional
 
 Live Chat Agent
 
 to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills &mdash; this role is perfect for you.
 
 
 
 Role:
 
 Live Chat Agent
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Respond to patient and client inquiries instantly through our live chat system
 </li>
 <li>
 Provide helpful and accurate information on services, appointments, billing, and support
 </li>
 <li>
 Manage multiple live chat conversations simultaneously with speed and professionalism
 </li>
 <li>
 Log and document all chat interactions accurately in our CRM system
 </li>
 <li>
 Identify and escalate urgent or unresolved issues to the appropriate team
 </li>
 <li>
 Deliver a consistently positive and professional patient experience in every chat
 </li>
 <li>
 Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible shift options including evenings and weekends
 </li>
 <li>
 Supportive team environment and ongoing coaching
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Live Chat Agent

State Farm Agent

<div>
 Position Overview
 
 
 Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Receptionist - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Establish customer relationships and follow up with customers, as needed.
 </li>
 <li>
 Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
 </li>
 <li>
 Work with the agent to establish and meet marketing goals.
 </li>
 <li>
 Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
 
 
 </li>
 </ul>
 As an Agent Team Member, you will receive...
 
 
 <ul>
 <li>
 Hourly pay plus commission/bonus
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Interest in marketing products and services based on customer needs
 </li>
 <li>
 Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Ability to work in a team environment
 </li>
 <li>
 Ability to multi-task
 
 
 </li>
 </ul>
 If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
 
 
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm.
 
 
 My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Humble, TX And Help Customers With Their Insurance And Financial Services Needs, Including
 
 
 <ul>
 <li>
 Auto insurance
 </li>
 <li>
 Home insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Retirement planning
 
 
 </li>
 </ul>
 
 State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
 
</div>

Receptionist - State Farm Agent Team Member

Xanterra Travel Collection

<div>
 
 Overview
 
 
 
 
 Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
 
 
 
 Our Mission
 
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 
 
 
 Our Vision
 
 : Enriching people&rsquo;s perspective through inspired travel
 
 
 
 Our Values
 
 :
 
 W
 
 elcoming,
 
 I
 
 nnovative,
 
 N
 
 ow,
 
 D
 
 iscipline,
 
 S
 
 erve,
 
 T
 
 eamwork,
 
 A
 
 uthentic,
 
 R
 
 esponsible
 
 
 See what our team members have to say about this great opportunity!
 
 
 <ul>
 <li>
 "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
 </li>
 <li>
 "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
 </li>
 <li>
 "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
 
 
 </li>
 </ul>
 
 Full-time positions available to work remotely as long as you live in one of these states:
 
 
 
 
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
 
 
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
 </li>
 <li>
 Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
 </li>
 <li>
 Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
 </li>
 <li>
 Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
 </li>
 <li>
 Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
 </li>
 <li>
 Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
 </li>
 <li>
 Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
 </li>
 <li>
 Other Duties as assigned by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work collaboratively across departments and adapt to changing priorities.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-starter with excellent task management skills
 </li>
 <li>
 Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
 </li>
 <li>
 Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
 </li>
 <li>
 Cruise or tour operations / reservations experience preferred.
 </li>
 <li>
 Preferred experience managing processes with timelines.
 </li>
 <li>
 Proficiency with Reservations and Operations systems (Seaware Core preferred)
 </li>
 <li>
 This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 
 
 
 EEO:
 
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
 
 
 Work Environment:
 
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>

Operations Agent

Xanterra

Overview (Text Only): 
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 Our Vision: Enriching people’s perspective through inspired travel
 Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
 
See what our team members have to say about this great opportunity!
 <ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
Responsibilities (Text Only): 
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
Qualifications (Text Only): 
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
 
EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
Work Environment: Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

State Farm

<div><div><h2 class="jobSectionHeader">Position Overview</h2>

Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.
<h2 class="jobSectionHeader">
Responsibilities</h2>

<ul><li>Establish customer relationships and follow up with customers, as needed.</li>
<li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
<li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li>
</ul><h2 class="jobSectionHeader">As an Agent Team Member, you will receive...</h2>

<ul><li>401K</li>
<li>Hourly pay plus commission/bonus</li>
<li>Health benefits</li>
<li>Paid time off (vacation and personal/sick days)</li>
<li>Flexible hours</li>
<li>Valuable experience</li>
<li>Growth potential/Opportunity for advancement within my agency</li>
<li>Hiring Bonus up to $1000</li>
</ul><h2 class="jobSectionHeader">Requirements</h2>

<ul><li>Interest in marketing products and services based on customer needs</li>
<li>Excellent communication skills - written, verbal and listening</li>
<li>Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams</li>
<li>People-oriented</li>
<li>Organizational skills</li>
<li>Self-motivated</li>
<li>Detail oriented</li>
<li>Proactive in problem solving</li>
<li>Able to learn computer functions</li>
<li>Ability to work in a team environment</li>
</ul>
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm.</div></div>

Telemarketer - State Farm Agent Team Member

Explore 613+ Guest services agent in Houston this May. Find roles across top companies and apply now to boost your career.

613 guest services agent jobs In Houston

Guest Services Agent

Front Desk Agent

Live Chat Agent

Receptionist - State Farm Agent Team Member

Operations Agent

Operations Agent

Telemarketer - State Farm Agent Team Member