guest services agent

STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

PM Hotel Group

<div><p><b>What You&rsquo;ll Do:</b></p>
<p>
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be making sure all guests receive excellent service from check-in to check-out.</p>
<p>
A lot goes into creating a perfect hotel stay, and you&rsquo;ll play a huge role in this. We are looking to you to OWN the front desk area.</p>
<p>
Here are a few of the other tasks that will keep you busy on a daily basis:</p>
<ul>
<li>Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.</li>
<li>You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.</li>
<li>You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.</li>
</ul>
<p><b>Where You&rsquo;ve Been:</b></p>
<p>
We&rsquo;re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won&rsquo;t be a great fit.</p>
<p><b>
When You&rsquo;re Here:</b></p>
<p>
Sometimes you&rsquo;ll be behind the desk&mdash;but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there&rsquo;s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.</p></div>

Guest Services Agent | Homewood Suites by Hilton Midtown Manhattan | New York

Cipriani

<div>
 <p>
  <strong>
   Front Desk Agent
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   POSITION PURPOSE
  </strong>
 </p>
 <br/>
 <p>
  Casa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven
  <strong>
   Front Desk Agent
  </strong>
  to join our Front Office team.
 </p>
 <br/>
 <p>
  As the first point of contact for our guests and members, this role is responsible for delivering a highly personalized and seamless arrival and departure experience. The Front Desk Agent serves as a key ambassador of the Casa Cipriani brand, ensuring each interaction reflects our commitment to elegance, discretion, and attention to detail, in alignment with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.
 </p>
 <br/>
 <p>
  <strong>
   ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   Guest &amp; Member Experience
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Deliver a warm, refined, and personalized arrival and departure experience, recognizing returning guests and members and anticipating individual preferences&nbsp;
  </li>
  <br/>
  <li>
   Serve as a knowledgeable and gracious point of contact, providing tailored information regarding hotel services, club offerings, and local experiences&nbsp;
  </li>
  <br/>
  <li>
   Build rapport with guests and members to foster loyalty and create memorable, individualized experiences&nbsp;
  </li>
  <br/>
  <li>
   Maintain the highest level of discretion and confidentiality when handling guest and member information&nbsp;
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   Front Office Operations
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Execute all check-in and check-out procedures with precision, ensuring accuracy of guest profiles, billing, and reservations&nbsp;
  </li>
  <br/>
  <li>
   Manage reservations, modifications, and cancellations while maintaining real-time room availability and system integrity&nbsp;
  </li>
  <br/>
  <li>
   Process payments and billing with a high degree of accuracy and accountability&nbsp;
  </li>
  <br/>
  <li>
   Utilize systems such as
   <strong>
    Opera Cloud, SevenRooms, and related platforms
   </strong>
   to manage reservations and guest preferences&nbsp;
  </li>
  <br/>
  <li>
   Maintain a polished, organized, and guest-ready front desk environment reflective of Casa Cipriani&rsquo;s luxury standards&nbsp;
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   Service Recovery &amp; Problem Resolution
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Take full ownership of guest concerns, ensuring timely resolution with a focus on thoughtful service recovery and exceeding expectations&nbsp;
  </li>
  <br/>
  <li>
   Exercise sound judgment and professionalism when addressing complex or sensitive situations&nbsp;
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   Collaboration &amp; Communication
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Coordinate closely with
   <strong>
    Guest Services (Bell), Housekeeping, Food &amp; Beverage, and Membership teams
   </strong>
   to ensure a seamless guest experience across all touchpoints&nbsp;
  </li>
  <br/>
  <li>
   Communicate guest preferences, arrivals, and special requests clearly to relevant departments&nbsp;
  </li>
  <br/>
  <li>
   Reinforce company standards, policies, and procedures while contributing to a positive and collaborative team environment&nbsp;
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   QUALIFICATIONS &amp; SKILLS
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   High school diploma or equivalent required; hospitality or related field preferred&nbsp;
  </li>
  <br/>
  <li>
   Previous experience in a luxury hotel, private club, or high-end hospitality environment strongly preferred&nbsp;
  </li>
  <br/>
  <li>
   Proficiency in hotel systems (Opera Cloud preferred; experience with SevenRooms or similar platforms a plus)&nbsp;
  </li>
  <br/>
  <li>
   Exceptional verbal and written communication skills&nbsp;
  </li>
  <br/>
  <li>
   Polished, professional presence with a strong focus on detail and guest engagement&nbsp;
  </li>
  <br/>
  <li>
   Strong organizational and multitasking abilities in a fast-paced environment&nbsp;
  </li>
  <br/>
  <li>
   Ability to remain composed, professional, and solution-oriented under pressure&nbsp;
  </li>
  <br/>
  <li>
   Fluency in multiple languages is a plus&nbsp;
  </li>
  <br/>
  <li>
   Flexible availability, including evenings, weekends, and holidays&nbsp;
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   PHYSICAL REQUIREMENTS
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Ability to stand or sit for extended periods&nbsp;
  </li>
  <br/>
  <li>
   Ability to perform effectively in a fast-paced, guest-facing environment&nbsp;
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   SERVICE EXPECTATIONS
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Deliver intuitive, personalized service that reflects Casa Cipriani&rsquo;s luxury standards&nbsp;
  </li>
  <br/>
  <li>
   Embody the Four Pillars&mdash;
   <strong>
    Culture, Authenticity, Simplicity, and Elegance
   </strong>
   &mdash;in all interactions&nbsp;
  </li>
  <br/>
  <li>
   Act as a brand ambassador, representing Casa Cipriani with professionalism, warmth, and attention to detail&nbsp;
  </li>
  <br/>
  <li>
   Maintain discretion, integrity, and accountability in all responsibilities
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   INTENT AND FUNCTION OF JOB DESCRIPTIONS
  </strong>
 </p>
 <br/>
 <p>
  All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.
 </p>
</div>


Front Desk Agent

FAENA

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world&rsquo;s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
 <br/>
 <br/>
 Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Guest Experience Agent serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena&rsquo;s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality.
 <br/>
 <br/>
 This full-time position has hourly compensation of $36.00 an hour.
 <br/>
 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  </li>
  <li>
   Resolve guest complaints, ensuring guest satisfaction.
  </li>
  <li>
   Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  </li>
  <li>
   Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel.
  </li>
  <li>
   Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.
  </li>
  <li>
   Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  </li>
  <li>
   Must be able to read and write to facilitate the communication process.
  </li>
  <li>
   Requires good communication skills, both verbal and written.
  </li>
  <li>
   Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software.
  </li>
  <li>
   Must have excellent interpersonal and sales-related skills.
  </li>
  <li>
   Must have exceptional organizational skills.
  </li>
  <li>
   Must be able to handle multiple tasks and projects daily.
  </li>
  <li>
   Must be able to work independently with little or no supervision.
  </li>
  <li>
   Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
  </li>
  <li>
   Accept, record and deliver wake-up calls.
  </li>
  <li>
   Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution.
  </li>
  <li>
   Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards.
  </li>
  <li>
   Provide callers with accurate information on hotel facilities and services.
  </li>
  <li>
   Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience in a luxury hotel front desk or guest services position.
  </li>
  <li>
   Working knowledge of Opera PMS and related hotel management systems preferred.
  </li>
  <li>
   Fluent in English with exceptional verbal and written communication skills; additional languages are a plus.
  </li>
  <li>
   Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations.
  </li>
  <li>
   Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols.
  </li>
  <li>
   Proficient with Microsoft Office Suite and basic administrative tasks.
  </li>
  <li>
   Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion.
  </li>
  <li>
   High school diploma required; hospitality or business coursework preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations.
  </li>
  <li>
   Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously.
  </li>
  <li>
   Detail-oriented with commitment to accurate data entry and guest record maintenance.
  </li>
  <li>
   Able to maintain a calm, polished demeanor in a busy, guest-facing environment.
  </li>
  <li>
   Technologically savvy and confident in using phones, office software, and internal communication tools.
  </li>
  <li>
   Adaptable, flexible, and willing to support other departments as needed.
  </li>
  <li>
   Service-oriented with a passion for delivering personalized luxury experiences.
  </li>
  <li>
   Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly.
  </li>
  <li>
   Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity.
   <br/>
   <br/>
  </li>
 </ul>
 PHYSICAL DEMANDS AND WORK ENVIRONMENT
 <br/>
 <br/>
 <ul>
  <li>
   Endure various physical movements throughout the work areas
  </li>
  <li>
   Ability to move safely in uneven terrain or in confined spaces
  </li>
  <li>
   Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
  </li>
  <li>
   Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 All your information will be kept confidential according to EEO guidelines.
</div>


Guest Experience Agent

Mountaineer Casino

<p></p><div><div><div><b>SUMMARY</b></div><div>
Creates and maintains reservation records and promptly processes any cancellations and modifications.</div><div></div><div><b><br>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Knows the type of rooms available as well as their location and layout.</li><li>
Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Determines room rates based on the various hotel offers and player&rsquo;s level.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows.</li><li>
Tracks future room availabilities on the basis of reservations.</li><li>
Complies with all reasonable requests made by management.</li><li>
Other duties as assigned.</li></ul><div></div><div><b><br>
REPORTING LINE</b></div><div>
You will report directly to the Guest Services Manager then to the Director of Resort Operations.</div><div></div><div><b><br>
QUALIFICATION REQUIREMENTS</b></div><ul><li>
Must have excellent communication skills, be polite, and present a neat appearance at all times.</li><li>
Must exhibit a friendly and outgoing disposition at all times.</li><li>
The ability to work in a fast &ndash;paced environment and stressful situations.</li><li>
Must be able to operate office equipment and multi-line phones.</li><li>
The ability to work with others as a team in an efficient manner.</li><li>
You will need to be available to work all shifts.</li><li>
You must be at least 17 years old.</li><li>
You also must be able to pass a background investigation and obtain and maintain a WV Racing License.</li></ul><div><b>
EDUCATIONAL AND/OR EXPERIENCE</b></div><div>
High School Diploma or equivalent is required.</div><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div>
You will need to be able to stand or sit for prolonged periods of time.</div><div></div><div><b><br>
WORK ENVIRONMENT</b></div><div>
Will be exposed to working in a noisy, smoke/secondary smoke environment and bright lights.</div></div></div>

ATTENDANT - CALL CENTER

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

PBX Operator

Soho House & Co

<div>
 <strong>
  The role&hellip;
  <br/>
  <br/>
 </strong>
 At Soho House, the
 <strong>
  Front Desk Agent
 </strong>
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 <br/>
 <br/>
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 <br/>
 <br/>
 <strong>
  Main Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
  </li>
  <li>
   Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
  </li>
  <li>
   Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
  </li>
  <li>
   Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
  </li>
  <li>
   Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
  </li>
  <li>
   Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
  </li>
  <li>
   Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
  </li>
  <li>
   Team player with general phone etiquette and participate in Daily Shift briefings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 1 year of similar role or customer service / facing role
  </li>
  <li>
   Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
  </li>
  <li>
   Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
  </li>
  <li>
   Problem solving skills and bring conflict resolution to any anticipated or current matter
  </li>
  <li>
   Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  </li>
  <li>
   Strong communication skills and ability to understand and follow written and verbal instructions
  </li>
  <li>
   Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to seize, grasp, turn and hold objects with hands.
  </li>
  <li>
   Must be able to work on your feet for at least 8 hours.
  </li>
  <li>
   Fast paced movements are required to go from one part of the club to others.
  </li>
  <li>
   Must be able to move, pull, carry or lift at least 40 pounds.
  </li>
  <li>
   Occasionally kneel, bend, crouch and climb as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work with us...
  <br/>
  <br/>
 </strong>
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 <br/>
 <br/>
 <ul>
  <li>
   Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
  </li>
  <li>
   Paid Time Off: Full- Time Employees have sick day's + vacation days
  </li>
  <li>
   Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  </li>
  <li>
   Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  </li>
  <li>
   Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
  </li>
  <li>
   Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  </li>
  <li>
   Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  </li>
  <li>
   Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
   <br/>
   <br/>
  </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 <br/>
 <br/>
 Pay Range
 <br/>
 <br/>
 $25&mdash;$25 USD
</div>


Front Desk Agent - Soho House New York

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