guest services agent

STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

Iroquois Hotel's Lantern's Keep bar

<p>Iroquois Hotel, memeber of Triumph Hotels has a position for Guest service agent. This position will require to work 3 PM shifts and 2 overnight relief shifts.</p><p>Guest Service Agent Responsibilities:</p><ul><li>Immediately greet guest and offer to assist with their needs</li><li>Register and assign guests to hotel rooms</li><li>Compute bills, collect payments, and make change for guests</li><li>Transmit and receive messages, using telephones or PMS system</li><li>Respond to guest requests in a timely manner</li><li>Receive and resolve guest complaints, elevating to supervisor if necessary</li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction</li><li>Ensure overall guest satisfaction</li><li>Perform other duties as requested by management</li><li>Work schedule varies and may include working on holidays, weekends and alternate shifts including overnight.</li></ul><p>Requirements:<br/>1+ years hotel or customer service experience preferred</p><p>Job Type: Full-time</p><p>Pay: $23.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Hotel Guest Service Agent

Kith Ivy

<p><b>Front Desk Agent</b></p><p><b>Location:</b> New York, NY (Onsite)</p><p><b>Employment Type:</b> Full-Time</p><p><i><b>Kith presents Kith Ivy, a new luxury members club concept that blends hospitality, wellness, sport, and lifestyle in the heart of New York City&rsquo;s West Village. Founded by Ronnie Fieg, Kith Ivy offers a full-service club experience alongside a premium apparel and accessories brand.The club features best-in-class partnerships, including dining by Cafe Mogador, the first-ever East Coast tonic bar from Erewhon, and a luxury spa developed in collaboration with Giorgio Armani. Additional amenities include a state-of-the-art fitness center and rooftop padel courts created with Wilson Sporting Goods, delivering a truly elevated and immersive member experience.</b></i><b>About the Role</b></p><p><b>About the Role</b></p><p>We are seeking a polished and service-driven Front Desk Agent to serve as the first point of contact for Kith Ivy members and guests. This role is central to delivering an exceptional first and last impression and requires a natural hospitality instinct, composure under pressure, and a genuine passion for creating meaningful member experiences.</p><p><b>What You Will Do:</b></p><p><b>Member &amp; Guest Experience</b></p><ul><li>Greet all members and guests warmly and by name wherever possible, creating a personalized and seamless arrival experience</li><li>Manage member check-in and check-out procedures with accuracy and efficiency</li><li>Anticipate member needs and proactively offer assistance, information, and service recommendations</li><li>Handle member inquiries, requests, and concerns with professionalism and a solutions-first mindset</li><li>Communicate club programming, amenities, and offerings clearly and enthusiastically</li></ul><p><b>Reservations &amp; Operations</b></p><ul><li>Manage reservations for spa treatments, padel courts, dining, and member events</li><li>Accurately maintain member records and update profiles in the club management system</li><li>Coordinate with all departments to fulfill member requests and ensure smooth service delivery</li><li>Monitor lobby and reception areas to ensure cleanliness, organization, and a polished presentation at all times</li><li>Process payments, manage member accounts, and handle cash and card transactions accurately</li></ul><p><b>Communication &amp; Coordination</b></p><ul><li>Serve as the central hub of communication between departments during shifts</li><li>Answer all incoming calls, texts, and digital communications promptly and professionally</li><li>Relay information to relevant teams and follow up to ensure requests are fulfilled</li><li>Assist with preparation and execution of member events and club programming</li></ul><p><b>Who You Are:</b></p><p><b>Requirements</b></p><ul><li>1 to 3 years of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end retail environment</li><li>Warm, professional demeanor with exceptional interpersonal and communication skills</li><li>Strong attention to detail and ability to multitask in a fast-paced environment</li><li>Proficiency with reservation management systems and Microsoft Office or Google Suite</li><li>Genuine passion for member experience and service excellence</li><li>Flexibility to work mornings, evenings, weekends, and holidays as required</li></ul><p><b>Compensation:</b></p><p>$20</p><p>Comprehensive benefits package including health insurance and additional perks.</p><p><b>Why Join Us</b></p><p>This is an opportunity to be part of something truly singular in New York City. At Kith Ivy, you will work alongside a team that is passionate about delivering an unmatched member experience, where craft, attention to detail, and genuine hospitality define every interaction. We invest in our people and create an environment where excellence is the standard and growth is the expectation.</p><p>Pay: From $20.00 per hour</p><p>Work Location: In person</p>

Front Desk Agent

M&R Hotel Management

<div>
 <strong>
  Guest Service Agent
  <br/>
  <br/>
 </strong>
 <strong>
  SUMMARY:
  <br/>
  <br/>
 </strong>
 To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
  </li>
  <li>
   Check guests in and out efficiently and in a friendly manner.
  </li>
  <li>
   Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&amp;R Hospitality Management.
  </li>
  <li>
   Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
  </li>
  <li>
   Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  </li>
  <li>
   Take reservation requests efficiently.
  </li>
  <li>
   Answer switchboard in accordance with standards of proper telephone etiquette.
  </li>
  <li>
   Block rooms and handle special requests.
  </li>
  <li>
   Monitor room availability.
  </li>
  <li>
   Handle safe deposits by guests per established procedures.
  </li>
  <li>
   Keep lobby, back office and desk area clean and presentable.
  </li>
  <li>
   Have a thorough knowledge of emergency and security procedures.
  </li>
  <li>
   Offer and properly handle requests for wake-up calls.
  </li>
  <li>
   Know how to clean guest rooms to standards.
  </li>
  <li>
   Open and close shift; make cash drops.
  </li>
  <li>
   Ensure all credit cards, cash, and change fund are balanced throughout each shift.
  </li>
  <li>
   Inform management of any guest or systems related complaints or problems.
  </li>
  <li>
   Communicate with incoming staff and management by logging pertinent information in the pass on log.
  </li>
  <li>
   Keep maintenance informed of all maintenance needs.
  </li>
  <li>
   Pass on guest lost and found inquiries to management or supervisors.
  </li>
  <li>
   Assist in marketing effort by completing Company Tracking nightly.
  </li>
  <li>
   Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
  </li>
  <li>
   Practice safety standards at all times.
  </li>
  <li>
   Be able to move luggage or packages weighing up to 40 lbs.
  </li>
  <li>
   Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook
  </li>
  <li>
   Perform other duties as assigned by management, of which employee is capable of performing
  </li>
 </ul>
</div>


Guest Service Agent - SpringHill Suites Times Square

Soho House & Co

<div>
 <strong>
  The role&hellip;
  <br/>
  <br/>
 </strong>
 At Soho House the
 <strong>
  Front Desk, Overnight Agent
 </strong>
 assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 <br/>
 <br/>
 A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 <br/>
 <br/>
 <strong>
  Main Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
  </li>
  <li>
   Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
  </li>
  <li>
   Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
  </li>
  <li>
   Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
  </li>
  <li>
   Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
  </li>
  <li>
   Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
  </li>
  <li>
   Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
  </li>
  <li>
   Team player with general phone etiquette and participate in Daily Shift briefings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 1 year of similar role or customer service / facing role
  </li>
  <li>
   Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
  </li>
  <li>
   Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
  </li>
  <li>
   Problem solving skills and bring conflict resolution to any anticipated or current matter
  </li>
  <li>
   Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  </li>
  <li>
   Strong communication skills and ability to understand and follow written and verbal instructions
  </li>
  <li>
   Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to seize, grasp, turn and hold objects with hands.
  </li>
  <li>
   Must be able to make periodical fast paced movements are required to go from one part of the property to others.
  </li>
  <li>
   Must be able to move, pull, push, carry or lift at least 30 pounds.
  </li>
  <li>
   Must be able to occasionally kneel, bend, crouch and climb is required.
  </li>
  <li>
   Must be able to perform physical activities such as lifting, cleaning, and stooping.
  </li>
  <li>
   Must be able to stand, walk, lift, and bend for long periods of time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work with us...
  <br/>
  <br/>
 </strong>
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 <br/>
 <br/>
 <ul>
  <li>
   Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
  </li>
  <li>
   Paid Time Off: Full- Time Employees have sick day's + vacation days
  </li>
  <li>
   Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  </li>
  <li>
   Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  </li>
  <li>
   Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
  </li>
  <li>
   Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  </li>
  <li>
   Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  </li>
  <li>
   Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
  </li>
 </ul>
</div>


Overnight Front Desk Agent - Soho House New York

Nivea Hospitality

<div>
 <strong>
  Join our Team!
  <br/>
  <br/>
 </strong>
 Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at
 <strong>
  Schoenbrunn Inn at 1186 West High Avenue in New Philadelphia, OH.
  <br/>
  <br/>
 </strong>
 <strong>
  About the Hotel:
 </strong>
 Schoenbrunn Inn is a boutique hotel, committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Conveniently located off of Interstate 77 in Tuscarawas County.
 <br/>
 <br/>
 <strong>
  Essential Job Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ** Check-in and Check-out** : Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure.
  </li>
  <li>
   **Room Assignments** : They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests.
  </li>
  <li>
   **Guest Service** : Front Desk agents provide a range of services to guests, which includes information about local attractions and services.
  </li>
  <li>
   **Handling Guest Concerns** : If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction.
  </li>
  <li>
   **Payment and Billing** : They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy.
  </li>
  <li>
   **Safety and Security** : Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures
  </li>
  <li>
   **Phone and Reservations** : They answer phone calls, take reservations and manage room availability through the hotel's booking system.
  </li>
  <li>
   **Administrative Tasks** : Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles and keeping track of room inventory.
  </li>
  <li>
   **Communication** : Effective communication is key in this role, as front desk agents must interact with guests, hotel staff and management, ensuring that information flows smoothly and accurately.
  </li>
  <li>
   **Hospitality** : They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay.
   <br/>
   <br/>
  </li>
 </ul>
 Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of our hotel. Their role requires a combination of customer skills, organizational abilities, and attention to details.
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Part-time
 <br/>
 <br/>
 <strong>
  Starting rate:
 </strong>
 $13.00 per hour
 <br/>
 <br/>
 <strong>
  Employee Benefits
  <br/>
  <br/>
 </strong>
 Vison, Dental, Life Insurance and other supplemental benefits/Holiday pay (worked)/Employee and Friends &amp; Family Choice Hotels travel discounts/Incentive program
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   minimum 8 hour shifts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Location
 </strong>
 : In person at 1186 West High Avenue, New Philadelphia, OH 44663
 <br/>
 <br/>
 <em>
  Nivea Hospitality (Schoenbrunn Inn and The PUB) is an Equal Opportunity Employer
 </em>
</div>


Hotel Front Desk Representative-2nd Shift (3p-11p)-Part time

Stonebridge Companies

<div><div>City, State:</div>
New York, New York<div></div>
Pay Range: $27.46 - $29.46 per hour<div></div><div><br>
Title: PBX Operator</div><div>
Location: New York, NY</div><div>
FLSA: <i>Non-Exempt</i></div><div>
Status: <i>Full-time</i></div><div>
Reports to: Front Office Manager</div><div>
Pay Range: <i>$27.46 - $29.46 per hour</i></div><div></div><div>
Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel&rsquo;s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.</div><div></div><div>
Essential Functions and Duties:</div><ul><li><div>
Greet guests and associates with a friendly, service-oriented approach.</div></li><li><div>
Answer all calls promptly and courteously, ensuring efficient service.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Respond to guest inquiries regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Deliver messages accurately and maintain guest privacy at all times.</div></li><li><div>
Provide accurate directions to the hotel and information about the local area.</div></li><li><div>
Be familiar with hotel emergency procedures and VIP guest protocols.</div></li><li><div>
Serve as the radio dispatcher and follow proper radio and paging procedures.</div></li><li><div>
Record and follow up on all guest requests, ensuring timely completion.</div></li><li><div>
Process wake-up calls and maintain the filing system for guest registration cards.</div></li><li><div>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</div></li><li><div>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</div></li><li><div>
This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled.</div></li><li><div>
Comply with all company standards and policies as established in the employee handbook</div></li><li><div>
Attend meetings/trainings as required by management.</div></li><li><div>
Performs any other duties as requested by supervisor.</div></li></ul><div></div><div><i>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div><div></div><div>
Required Experience, Education, and Skills:</div><ul><li><div>
One year or more of related experience or training in a similar role.</div></li></ul><ul><li><div>
Ability to maintain guest privacy and handle confidential information.</div></li></ul><ul><li><div>
Excellent communication and organizational skills.</div></li></ul><div></div><div>
Work Environment:</div><ul><li><div>
The role involves frequent interaction with guests and team members in a busy hotel setting.</div></li></ul><ul><li><div>
This position requires long periods of sitting and using a telephone system.</div></li></ul><ul><li><div>
Must be available to work various shifts, including evenings, weekends, and holidays as needed.</div></li></ul><div></div><div>
Other Duties:</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-11<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

PBX Operator

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