guest services agent

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Guest Services - Agent

STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

Travel + Leisure Co.

<div><p><b>We Put the World on Vacation</b></p>
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.<p></p><p><b><br>
Job Summary</b></p><p></p><p>
The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes.</p><p></p><p><b>
Essential Job Responsibilities</b></p><p></p><p>
Responsibilities include, but are not limited to:</p><p></p><ul><li><p>
Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times. Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures. Displaying a high level of customer service and professionalism when interacting with all guests. Entering guest issues into WYNSOS program and following up with guest to ensure satisfaction with resolution. Completing checklist functions including bucket check, cash report, completing cash bank procedures including cash out procedures and petty cash procedures. Clean and restock front desk area. Stock amenities, assign units as necessary. Print emergency reports. Update the team of any reschedules or changes that may occur as they happen regarding tours. Keep up-to-date on email communications.</p></li></ul><p></p><ul><li><p>
Answer telephones/PBX and direct calls utilizing proper etiquette. Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints. Distributing guest and staff mail and messages as necessary. Balancing all cash receipts and work performed during the shift; perform a bucket check</p></li><li><p>
Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner. Provide guest with information on local hot spots and activities. Make, confirm and cancel guests&rsquo; reservations or answer a variety of questions for guests pertaining to their reservations.</p></li><li><p>
Register guests and issue rooms keys in accordance with SOP. Smoothly transition guest after the check-in process is completed into the marketing function of introducing the guest to the opportunity of participating in a Travel and Leisure CO. presentation in return for a &ldquo;gift&rdquo; associated with the locally offered premiums. Prescreen each guest with professionalism to meet the qualification standards and FOC requirements associated with participation in the Travel and Leisure Co. presentation experience. Manifest each family that is scheduled to tour, by reporting this information to the appropriate administrative team responsible for this function.</p></li><li><p>
Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in. Preparing paperwork and arrival information for those guests&rsquo; schedule to arrive in the future for the purpose of &ldquo;pre-calling&rdquo; arriving guests to introduce the property, give area information and set expectations of the arrival and check-in process.</p></li></ul><p></p><p><b>
Minimum Requirements and Qualifications</b></p><p></p><p><b>
Education</b></p><p></p><ul><li><p>
High School diploma or equivalent</p></li></ul><p></p><p><b>
Job Experience</b></p><p></p><ul><li><p>
Minimum of one year of successful customer service experience in a hospitality/hotel environment. Vacation ownership experience preferred</p></li></ul><p></p><p><i>
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.</i></p><p></p><p>
Complimentary Parking Downtown Nashville!!!</p><p></p><p><b><br>
How You'll Be Rewarded:</b></p><p>
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
</p><p><b><i>Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
</i></b></p><ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li></ul><p></p><p><b><br>
Where Memories Start with You</b></p><p>
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.</p><p></p><p>
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</p></div>

Guest Services (Universal Agent Ambassador)- Sports Illustrated Resort- Nashville

Holiday Inn Club Vacations

<div><p>This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.</p>
<p>
The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a front desk agent.</p><br>
<p></p>
<p><b>
COMPANY BENEFITS:</b></p>
<ul>
<li>Excellent Company Culture</li>
<li>Comprehensive Benefits: Medical, Dental, Vision &amp; Prescription</li>
<li>EAP - Employee Assistance Program</li>
<li>401K with Company Match</li>
<li>EAP-Employee Assistance Program</li>
<li>PTO</li>
<li>Heavily Discounted Hospitality Stays &amp; the Company Perks Website</li>
<li>Tuition Assistance</li>
<li>One Free Meal Per Shift</li>
<li>Growth Opportunities &amp; Stability</li>
</ul>
<p><b>ESSENTIAL DUTIES AND TASKS:
</b></p><ul><li>Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.</li>
<li>Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.</li>
<li>Follow up with the owner, guest, and department concerns.</li>
<li>Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments</li>
<li>Provide front desk support to the department.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
<li>May have in-person contact with guests and may directly address and mitigate guest concerns.</li>
<li>Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.</li>
<li>Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.</li>
<li>Must have demonstrated exceptional verbal and written communication skills.</li>
<li>Must demonstrate a commitment to the team.</li>
<li>Must be able to multitask in a high-pressure environment.</li>
<li>Must possess good computer, writing, and typing skills.</li>
</ul>
<p><b>KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p>
<ul>
<li>A commitment to providing outstanding customer service.</li>
<li>Knowledge of the Microsoft Office Suite.</li>
<li>Able to acquire a clear understanding of timeshare ware applications.</li>
<li>Basic knowledge of hardware and peripheral devices is required to perform the job.</li>
<li>Ability to establish and maintain effective working relationships with co-workers and leaders.</li>
<li>Strong problem-solving skills.</li>
<li>Capable of seeing a task through to completion.</li>
<li>Strong organizational skills.</li>
<li>Excellent verbal and written communication skills. Fluent in the English language.</li>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
</ul>
<p><b>EDUCATION and/or EXPERIENCE</b></p>
<ul>
<li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.</li>
<li>At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.</li></ul><br>
<p></p>
<p>
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts, and guest love. That&rsquo;s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.</p></div>

PBX Operator

Giri Hotel Management

<div><p><b>Job Description</b></p>
<p>
We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you.</p><p></p><p><b><br>
Job Description</b></p>
<p>
We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you.</p><br>
<p></p>
<p><b>
Work Performed</b></p>
<p>
As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.</p><br>
<p></p>
<ul><li>
Manage online, phone and in-person room reservations in sometimes fast-paced environment
</li><li>Communicate relevant shift information to next shift and direct supervisor</li><li>
Welcome guests, check them in/out, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment and resolve any payment discrepancies</li><li>
Respond to guest issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests</li><li>
Keep workstations and equipment clean, organized, and in good working order</li><li>
 Perform duties as outlined in the training procedures, following standard operating procedures</li><li>
Assist other departments when necessary</li><li>
Performs other duties as assigned, requested or deemed necessary by management</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul><li>
High school education or equivalent experience</li><li>
1 or more full years employment experience in a related position</li><li>
Must be able to work onsite at the hotel location</li><li>
Hours required: Part Time 16-24 hours per week for Overnight; Weekends; Holidays shifts</li><li>
Proficiency in the English language</li><li>
Willingness to learn new technology platforms</li><li>
Ability to stand at front desk for long periods of time</li><li>
Ability to lift/push up to 50 lbs. guest luggage; limited</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li></ul><br>
<p></p>
<p><b>
Additional Preferred Skills/Qualities</b></p>
<ul><li>
Previous customer facing experience preferred</li><li>
Knowledge of Microsoft suite</li><li>
Second language is a plus, preferably Spanish or French</li></ul><br>
<p></p>
<p><b>
Compensation</b></p>
<p>
$21 Hourly</p><br>
<p></p>
<p><b>
Benefits</b></p>
<ul><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul><br>
<p></p>
<p><b>
How To Apply</b></p>
<p>
Apply <b>HERE</b>. Applications submitted by any other channel will not be considered.</p><br>
<p></p>
<p><b>
About </b><b>AC Marriott Burlington</b></p>
<div>
<p>AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a restaurant.</p></div><br>
<p></p>
<p><b>
About Giri Hotels</b></p>
<p>
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.</p><br>
<p>
</p><p>We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.</p><br>
<p></p>
<p>
You are right for the team if you are:</p>
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul><br>
<p></p>
<p>
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.</p><br>
<p></p>
<p>
Watch A Brief Video To Learn More About Us</p><br>
<p></p>
<p><i>
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p></div>

Overnight Guest Services - Part Time

Marriott Vacations Worldwide

<div>Hourly Rate: $20.65<p></p><div><div><p>
Are you looking for a place where meaningful moments are made together?</p></div><p></p><div><p><br>
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a <b>Guest Services Agent </b>at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.</p></div><p></p><div><p><b><br>
Where great benefits lead to a life fulfilled.</b></p></div><div><ul><li><p>
Competitive Pay</p></li></ul></div><div><ul><li><p>
Medical/Dental/Vision/401K opportunities</p></li></ul></div><div><ul><li><p>
Travel discounts</p></li></ul></div><div><ul><li><p>
Credit Union Membership</p></li></ul></div><div><ul><li><p>
Tuition Reimbursement</p></li></ul></div><div><ul><li><p>
Professional Counseling &amp; Family Support</p></li></ul></div><div><ul><li><p>
Growth and Development Opportunities</p></li><li><ul><li>Benefit Eligibility will vary by position</li></ul></li></ul></div><p></p><div><p><b><br>
S</b><b>ite Specific Perks</b></p></div><div><ul><li><p>
Free On-Site Parking</p></li><li><p>
Free Fitness Center use</p></li><li><p>
Free Golf</p></li><li><p>
Discounted meals, complimentary soft drinks
</p></li><li><p>Department celebrations</p></li><li><p>
Associate Appreciation Week</p></li><li><p>
Monthly associate recognition and reward programs</p></li><li><p>
Company branded winter coat, uniforms and work shoe stipend provided</p></li><li><p>
Monthly phone stipend</p></li></ul></div></div><p></p><div><div><p><b><br>
As a </b><b>Guest Services Agent</b><b>, a typical day</b><b> will include:</b></p></div><div><ul><li><p>
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.</p></li></ul></div><div><ul><li><p>
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.</p></li></ul></div><div><ul><li><p>
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)</p></li></ul></div><div><ul><li><p>
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.</p></li></ul></div><div><ul><li><p>
Answers telephone calls and routes calls to the proper department as applicable.</p></li></ul></div><div><ul><li><p>
May be asked to assist with bellman and runner duties depending on facility or location.</p></li></ul></div><p></p><div><p><b><br>
Guest Experience and Company Standards</b></p></div><div><ul><li><p>
Welcome and greet guests and anticipate and address their needs.</p></li></ul></div><div><ul><li><p>
Interact with colleagues and guests professionally and promptly.</p></li></ul></div><div><ul><li><p>
Contribute to team goals.</p></li></ul></div><div><ul><li><p>
Always follow company policies and safety procedures.</p></li></ul></div><p></p><div><p><b><br>
To Become a </b><b>Guest Services Agent</b><b> at MVW:</b></p></div><div><ul><li><p>
Available to work various shifts, holidays, and both weekend days.</p></li></ul></div><div><ul><li><p>
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.</p></li></ul></div><div><ul><li><p>
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.</p></li></ul></div><div><ul><li><p>
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.</p></li></ul></div></div><div><div><ul><li><p>
Specific job duties may differ by property, size of team, or facility.</p></li></ul></div></div><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Front Desk Agent

Hyatt Vacation Ownership

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
Hourly Rate: $21.40<p></p><div><div><p>
Are you looking for a place where meaningful moments are made together?</p></div></div><div><div><p><br>
</p></div><div><p>At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a <b>Guest Services Agent</b> at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.</p>
<p><b>
Shift:</b> Part Time; Saturday and Sunday with open availability.</p></div><p></p><div><p><b><br>
Where great benefits lead to a life fulfilled.</b></p><div><ul><li><p>
Competitive Pay</p></li></ul></div><div><ul><li><p>
401K opportunities</p></li></ul></div><div><ul><li><p>
Travel discounts</p></li></ul></div><div><ul><li><p>
Professional Counseling &amp; Family Support</p></li></ul></div><div><ul><li><p>
Growth and Development Opportunities</p></li></ul></div><div><ul><li><ul><li><i>Benefit Eligibility will vary by position</i></li></ul></li></ul></div></div><p></p><div><p><br>
</p></div><div><p><b>Site Specific Perks</b></p><div><ul><li><p>
Free on-site parking
</p></li></ul></div><div><ul><li><p>Discounted shoes through Shoes for Crews twice per year (Engineering)</p></li></ul></div><div><ul><li><p>
Quarterly celebrations, Associate Appreciation Week, Bi Yearly Employee of the year award</p></li></ul></div></div></div><div><div><p><b>
As a </b><b>Guest Services Agent</b><b>, a typical day will include:</b></p></div><div><ul><li><p>
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.</p></li></ul></div><div><ul><li><p>
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
</p></li></ul></div><div><ul><li><p>Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)</p></li></ul></div><div><ul><li><p>
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.</p></li></ul></div><div><ul><li><p>
Answers telephone calls and routes calls to the proper department as applicable.</p></li></ul></div><div><ul><li><p>
May be asked to assist with bellman and runner duties depending on facility or location.</p></li></ul></div><p></p><div><p><b><br>
Guest Experience and Company Standards</b></p></div><div><ul><li><p>
Welcome and greet guests and anticipate and address their needs.</p></li></ul></div><div><ul><li><p>
Interact with colleagues and guests professionally and promptly.</p></li></ul></div><div><ul><li><p>
Contribute to team goals.</p></li></ul></div><div><ul><li><p>
Always follow company policies and safety procedures.</p></li></ul></div><p></p><div><p><b><br>
To Become a </b><b>Guest Services Agent</b><b> at HVC:</b></p></div><div><ul><li><p>
Available to work various shifts, holidays, and both weekend days.</p></li></ul></div><div><ul><li><p>
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.</p></li></ul></div><div><ul><li><p>
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.</p></li></ul></div><div><ul><li><p>
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.</p></li></ul></div></div><div><div><ul><li><p>
Specific job duties may differ by property, size of team, or facility.</p></li></ul></div></div><p></p><p>
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>
<br><div><h2 class="jobSectionHeader"><b>Job Snapshot</b></h2>
<ul><li><div><b>Employee Type:</b><br>
<div>Part-Time</div>
</div></li><li><div><b>Location:</b><br>
<div>200 Sunset Lane</div>
Hyatt Vacation Club at Sunset Harbor
</div></li><li><div><b>Job Type:</b><br>
<div>Rooms &amp; Guest Services Operations</div>
</div></li><li><div><b>Experience:</b><br>
<div>Not Specified</div>
</div></li><li><div><b>Date Posted:</b><br>
<div>4/13/2026</div>
</div></li><li><div><b>Job ID:</b><br>
<div>JR89575</div>
</div></li><li><div><b>Hourly Rate</b><br>
<div>$21.40/HOUR</div></div></li></ul></div>

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