guest services agent

Marriott International

<div>Additional Information 
Job Number25179040 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert (Guest Services Agent)

Airbetter Holiday Homes LLC

About Us:We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.We are seeking a Reservation Agent with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.Key Responsibilities:<ul><li>Handle guest inquiries and reservations via phone, email, and online platforms.</li><li>Manage booking calendars and ensure accurate property availability.</li><li>Coordinate check-in/check-out schedules with operations team.</li><li>Upsell additional services to enhance guest experience.</li><li>Maintain high standards of guest communication and satisfaction.</li><li>Resolve booking issues promptly and professionally.</li><li>Prepare daily reports on reservations and occupancy.</li></ul>Requirements:<ul><li>Previous experience in holiday homes reservations or hotel front office (mandatory).</li><li>Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and reservation systems.</li><li>Fluency in English (Arabic or other languages is a plus).</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Career growth opportunities in a fast-growing hospitality sector.</li><li>Supportive and professional work environment.</li></ul>How to Apply:Send your CV to sunshinemark@airbetter.com with the subject line: Reservation Agent Application &ndash; Holiday Homes.Job Type: Full-timePay: AED3,000.00 per month

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

Projects Access and Scaffolding

We are seeking a highly motivated and customer-focused Guest Service Agent to join the front office team at our prestigious 5-star resort in Bahrain. The ideal candidate will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. If you thrive in a fast-paced luxury environment and meet the specific criteria below, we encourage you to apply.Key Requirements &amp; Qualifications<ul><li>Experience: A minimum of 3 years of proven experience as a Guest Service Agent or similar role within a luxury 4-star or 5-star resort or hotel environment.</li><li>Language Proficiency: Absolute fluency (written and spoken) in both Arabic and English is essential for interacting with our diverse guest base.</li><li>System Knowledge: Mandatory proficiency in Opera Property Management System (PMS) is required.</li><li>Work Schedule: Must be willing and able to work flexible shifts, including nights, weekends, and public holidays, as necessitated by a 24/7 resort operation.</li><li>Attributes: Exceptional communication, interpersonal, and problem-solving skills. A professional demeanor and a passion for providing world-class hospitality.</li></ul>What You Will Do<ul><li>Perform efficient check-ins and check-outs, handling guest folios and transactions accurately.</li><li>Answer all guest inquiries and provide detailed information about the resort's services, facilities, and local attractions.</li><li>Manage guest complaints and resolve issues promptly and courteously to ensure satisfaction.</li><li>Process reservations, cancellations, and room changes using the Opera PMS.</li><li>Maintain a high level of professionalism and guest confidentiality at all times.</li></ul>Apply Today! We look forward to reviewing your application and welcoming a new exceptional talent to our resort familyJob Type: Full-time

Guest Service Agent - Luxury 5-Star Resort (Bahrain)

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Center Agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Communications Agent
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Communications Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Answers and directs phone calls, pages, radio requests, and faxes in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What You Will Do
 
 
 
 Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
 
 
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
 
 
 Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g., property management, paging, and radio systems), high-speed Internet system, and facsimile machines.
 
 
 Comply with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
 
 
 Work harmoniously and professionally with co-workers and supervisors.
 
 
 Monitors and responds to the hotel fire control panel and emergency and safety situations in an efficient and professional manner.
 
 
 Accepts and delivers wake-up calls, messages, and facsimiles in a timely manner.
 
 
 Performs installation and repairs of telephone, facsimile, or high-speed Internet services in the guest room or public area meeting space.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Requires a working knowledge of division operations.
 </li>
 <li>
 Working knowledge is generally learned on the job.
 </li>
 <li>
 Requires the ability to operate computer equipment and other Kitchen systems.
 </li>
 <li>
 Requires reading, writing, and oral proficiency in the English language.
 </li>
 <li>
 More than 1 year of experience.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent training and development opportunities
 </li>
 <li>
 Complimentary dry cleaning for employee uniforms/ business attire.
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
 </li>
 <li>
 Dental and medical/disability/life insurance
 </li>
 <li>
 Retirement pension plan
 </li>
 <li>
 Employee service awards
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;time job with 44 working hours a week.
</div>

Communications Agent

Search 10000+ Guest services agent jobs near you this November. New roles added regularly across leading industries. Apply today.