guest services agent

Five Hotels and Resorts

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p><b>An Exhilarating Opportunity</b></p><p></p><p><br>
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.</p><p></p><p><br>
Join the FIVE Tribe - and Get Ready to Make Waves.</p><p></p><p><b><br>
The Candidate</b></p><p></p><p><br>
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p><p></p><p><br>
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p><p></p><p><b><br>
What We&rsquo;re Looking For</b></p><br>
<p></p><ul><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.<br>
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).<br>
</li><li>
Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a &lsquo;FIVE-Star&rsquo; Experience for our guests.<br>
</li><li>
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.<br>
</li><li>
A professional, Insta-Worthy Appearance, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; demeanour.<br>
</li><li>
Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br>
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;<br>
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.<br>
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.<br>
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.<br>
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul><p></p><p><b><br>
Key Responsibilities</b></p><br>
<p></p><ul><li>
Extends a Warm &lsquo;FIVE-Styled&rsquo; welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.<br>
</li><li>
Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.<br>
</li><li>
Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.<br>
</li><li>
Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a &lsquo;FIVE-Star&rsquo; Guest Experience.<br>
</li><li>
Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.<br>
</li><li>
Provides Guests with Comprehensive Information about FIVE&rsquo;s room features, amenities, and local attractions of interest.<br>
</li><li>
 Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.<br>
</li><li>
Adheres to FIVE&rsquo;s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.<br>
</li><li>
Upholds the Confidentiality of Proprietary Information and always protects FIVE&rsquo;s company&rsquo;s assets.<br>
</li><li>
Fosters positive Relationships with all &lsquo;FIVERs&rsquo;, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.<br>
</li><li>
Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.<br>
</li><li>
Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.<br>
</li><li>
Fulfils any other reasonable &lsquo;FIVER&rsquo; duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.</li></ul><p></p><div><b><br>
The Team</b></div><p></p><p><br>
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.</p><p></p><p><b><br>
Sustainable Indulgence at FIVE</b></p><p></p><p><br>
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p><p></p><p><b><br>
An Equal Opportunity Employer</b></p><p></p><p><br>
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p><p><br>
<br>
</p><p><b>About FIVE Hotels and Resorts</b></p><p></p><p><br>
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p><p></p><div><br>
Find out more here: fivehotelsandresorts.com</div></div></div><p></p>
<br><ul><div><p>Department Name</p>
<div>Residences
</div></div><div><p>Date Opened</p>
<div>10/07/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>Work Experience</p>
<div>1-3 years
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500</div></div></ul>

Guest Services Agent (Residences) - FIVE Palm Jumeirah

Hilton

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent / Associate

Paradise Inn Group

<div><div><b>Guest Relations Agent</b><br>
</div><div><b>
Job Summary:</b></div><div>
The Guest Relations Agent plays a vital role in ensuring each guest enjoys a comfortable and pleasant stay, making full use of the hotel&rsquo;s services and amenities. This position is key to enhancing guest satisfaction, fostering guest loyalty, and supporting the hotel&rsquo;s long-term success. The agent also handles and resolves issues efficiently to contribute to smooth daily operations.<br>
</div><div><b>
Key Responsibilities:</b></div><ul><li>
Review arrival lists to identify and prepare for VIP guests.</li><li>
Personally greet VIP guests and serve as their point of contact throughout their stay.</li><li>
Provide guests with accurate information about hotel services, amenities, and local attractions.</li><li>
Log all guest interactions using CRM software or a logbook to maintain service continuity.</li><li>
Demonstrate empathy and problem-solving skills when handling guest complaints or concerns.</li></ul><div></div><div><b><br>
Requirements:</b></div><ul><li>
2&ndash;3 years of experience in a similar role within the hospitality industry.</li><li>
Bachelor&rsquo;s degree in Tourism, Hotel Management, or a related field.</li><li>
Active listening skills to understand and anticipate guest needs.</li><li>
Strong problem-solving abilities to handle guest issues efficiently.</li><li>
Excellent oral communication skills for interacting with guests and team members.</li><li>
Ability to multitask and prioritize guest needs in a dynamic environment.</li><li>
Proficient computer skills, including use of reservation systems, email, and CRM software.</li><li>
Familiarity with hotel health and safety standards.</li></ul><br>
<b>
About Paradise Inn Group:</b><p><br>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</p></div>

Guest Relations Agent

Rixos

<div><b>Company Description</b><p><br>
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.</p><p>
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&#287;la, and Istanbul regions.</p><p>
We are seeking a valuable team member for the position of &ldquo;<b>Guest Relations Agent&quot; </b>to be considered at Rixos Tersane &#304;stanbul.</p><p></p><b><br>
Job Description</b><br>
<ul><li>
Guest Relations Agent to provide high-quality service to our hotel guests. Address complaints and go the extra mile to make sure our guests are satisfied,</li><li>
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities,</li><li>
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem,</li><li>
Follow up with guests to ensure their requests or problems have been met to their satisfaction,</li><li>
Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs,</li><li>
Communicate VIP arrivals to designated personnel for escort and delivery of amenities,</li><li>
Review arrival lists to welcome guests,</li><li>
Attend to special guests (e.g. VIPs) and answer their inquiries,</li><li>
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions),</li><li>
Provide information about amenities, area and venues and promote services,</li><li>
Anticipate guest needs and build guest loyalty,</li><li>
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages),</li><li>
Address customer complaints and escalate to Guest Relations Manager when needed,</li><li>
Record information in the logbook daily,</li><li>
Ensure compliance with health and quality standards.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Diploma degree in related field,</li><li>
Experience in a similar position,</li><li>
Excellent reading, writing and oral proficiency in English Language,</li><li>
Ability to work within a team,</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
<br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

<div>
 A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Completed high school certificate or equivalent
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in cash handling
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Ras Al Khaimah
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Office Agent - Waldorf Astoria Ras Al Khaimah

DoubleTree by Hilton

<div><h4 class="jobSectionHeader"><b>Description</b></h4><p>
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p><b>
What will I be doing?</b></p><p>
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><ul>
<li>
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul><p>
NOTE:</p><p>
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.</p><p>
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.</p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p><p>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

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