guest services agent

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Hotel Continental Tapestry by Hilton Miami Beach, FL</div>
Overview:
<div>
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</div>
Responsibilities:
<ul><li><div>Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</div></li><li><div>
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</div></li><li><div>
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</div></li><li><div>
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</div></li><li><div>
Review Front Office log and Trace File daily.</div></li><li><div>
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</div></li><li><div>
Follow all cash handling and credit policies.</div></li><li><div>
Be aware of all rates, packages and special promotions as listed in the Red Book.</div></li><li><div>
Be familiar with all in-house groups.</div></li><li><div>
Be aware of closed out and restricted dates.</div></li><li><div>
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</div></li><li><div>
Be familiar with hospitality terminology.</div></li><li><div>
Have knowledge of emergency procedures and assist as needed.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Use proper two-way radio etiquette at all times when communicating with other employees.</div></li><li><div>
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</div></li><li><div>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</div></li><li><div>
Be able to complete a bucket check, room rate verification report, and housekeeping report.</div></li><li><div>
Balance and prepare individual paperwork for closing of shift according to hotel standards.</div></li><li><div>
Maintain and market promotions and guest programs.</div></li><li><div>
Maintain a clean work area.</div></li><li><div>
Assist guests with safe deposit boxes.</div></li></ul>
Qualifications:
<ul><li><div>College course work in related field helpful.</div></li><li><div>
Experience in a hotel or a related field preferred.</div></li><li><div>
High School diploma or equivalent required.</div></li><li><div>
Computer experience required.</div></li><li><div>
Customer Services experience preferred.</div></li><li><div>
Flexible and long hours sometimes required.</div></li><li><div>
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</div></li><li><div>
Ability to stand during entire shift.</div></li><li><div>
Maintain a warm and friendly demeanor at all times.</div></li><li><div>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</div></li><li><div>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</div></li><li><div>
Must be able to multitask and prioritize departmental functions to meet deadlines.</div></li><li><div>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</div></li><li><div>
Attend all hotel required meetings and trainings.</div></li><li><div>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</div></li><li><div>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</div></li><li><div>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</div></li><li><div>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</div></li><li><div>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</div></li><li><div>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</div></li><li><div>
Must be able to cross-train in other hotel related areas.</div></li><li><div>
Must be able to maintain confidentiality of information.</div></li><li><div>
Must be able to show initiative, including anticipating guest or operational needs.</div></li><li><div>
Perform other duties as requested by management.</div></li></ul></div><p></p>

Guest Services Agent

Propel Consult

<p><b>About Royal Saray Resort</b></p><p>Located on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional <b>Front Desk Agent</b> to deliver a world-class welcome and departure experience to our distinguished guests.</p><p><b>Job Summary</b></p><p>As a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to BD300.000 per month</p><p>Experience:</p><ul><li>Front Desk : 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Front Desk Agent

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo, Egypt. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable. Your role will be crucial in maintaining our high standards of customer service and contributing to overall guest satisfaction.</p><ul><li>
Greet and welcome guests upon arrival, assisting with check-in procedures in coordination with the Front Office Department</li><li>
Handle guest inquiries, requests, and complaints promptly and efficiently, focusing on guest satisfaction</li><li>
Conduct daily &quot;Guest Contacts&quot; to identify and address any issues or concerns</li><li>
Coordinate special requests and arrangements for guests, such as birthday celebrations, restaurant reservations, or transportation services</li><li>
Manage VIP procedures, including greeting and bidding farewell to VIP guests</li><li>
Prepare and distribute guest information materials about hotel activities and services</li><li>
Handle reservations for hotel restaurants and other amenities</li><li>
Monitor overall guest satisfaction and report observations to management</li><li>
Assist with lost and found procedures, ensuring proper documentation and return of items</li><li>
Provide guidance and support for guests experiencing health issues or emergencies</li><li>
Collaborate with all departments to ensure seamless guest experiences</li><li>
Participate in training programs and departmental meetings to stay updated on hotel policies and procedures</li><li>
Maintain a professional and well-groomed appearance at all times</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent required; higher education in hospitality or related field preferred</li><li>
Fluency in English; proficiency in Arabic, German, French, or Russian is highly advantageous</li><li>
Excellent communication and interpersonal skills with a friendly and professional demeanor</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in MS Office applications and familiarity with hotel management software (e.g., Fidelio, Opera)</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Demonstrated customer service orientation with a passion for exceeding guest expectations</li><li>
Ability to remain calm and composed in high-pressure situations</li><li>
Knowledge of local attractions, culture, and customs in Cairo and surrounding areas</li><li>
Adaptability to changing priorities and guest needs</li><li>
Team player with the ability to work collaboratively across departments</li></ul></div>

Guest Relations Agent

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
  </li>
  <li>
   Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
  </li>
  <li>
   Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
  </li>
  <li>
   Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
  </li>
  <li>
   Upsell room categories and promote hotel services to maximize revenue.
  </li>
  <li>
   Manage incoming calls, messages, and guest requests in a timely and courteous manner.
  </li>
  <li>
   Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
  </li>
  <li>
   Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
  </li>
  <li>
   Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
  </li>
  <li>
   Follow up with guests on special requests, complaints, and service recovery actions.
  </li>
  <li>
   Process guest payments, room charges, deposits, and refunds accurately.
  </li>
  <li>
   Maintain proper documentation, reports, and shift handover notes.
  </li>
  <li>
   Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
  </li>
  <li>
   Adhere to hotel security, safety, and confidentiality protocols.
  </li>
  <li>
   Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
  </li>
  <li>
   Follow brand standards and service guidelines at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
  </li>
  <li>
   Strong communication and interpersonal skills with a guest-first attitude.
  </li>
  <li>
   Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
  </li>
  <li>
   Good computer skills; proficiency in Microsoft Office applications.
  </li>
  <li>
   Fluency in English; Arabic or other languages are an advantage.
  </li>
  <li>
   Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
  </li>
  <li>
   Professional appearance, grooming, and positive attitude.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   High school diploma or equivalent; hospitality-related qualifications are preferred.
  </li>
  <li>
   Willingness to work shifts, weekends, and public holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 <br/>
 <br/>
 <strong>
  Why work for Accor?
  <br/>
  <br/>
 </strong>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo!
 <strong>
  #BELIMITLESS
 </strong>
</div>


Guest Service Agent

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 <strong>
  Industry &amp; Sector:
 </strong>
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 <br/>
 <br/>
 <strong>
  Primary job title (standardized):
 </strong>
 Front Desk Agent / Hotel Receptionist
 <br/>
 <br/>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 <br/>
 <br/>
 Role &amp; Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
  </li>
  <li>
   Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
  </li>
  <li>
   Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
  </li>
  <li>
   Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
  </li>
  <li>
   Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
  </li>
  <li>
   Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Must-Have
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in hotel front desk or guest services roles.
  </li>
  <li>
   Operational knowledge of Opera PMS or equivalent property management systems.
  </li>
  <li>
   Proficiency with POS systems and basic cashiering/billing procedures.
  </li>
  <li>
   Fluent English (verbal and written); clear telephone etiquette.
  </li>
  <li>
   Strong attention to detail and ability to handle transactions accurately under pressure.
  </li>
  <li>
   Valid legal authorization to work in the UAE.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arabic language proficiency.
  </li>
  <li>
   Experience with MICROS/Oracle POS or global distribution/reservation systems.
  </li>
  <li>
   Formal training or certificate in hospitality, customer service or front office operations.
   <br/>
   <br/>
  </li>
 </ul>
 Benefits &amp; Culture Highlights
 <br/>
 <br/>
 <ul>
  <li>
   On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
  </li>
  <li>
   Competitive UAE compensation package, staff benefits and training to advance front-office skills.
  </li>
  <li>
   Clear career pathways for high performers within hotel operations and guest services.
   <br/>
   <br/>
  </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 <br/>
 <br/>
 Skills: management,cashiering,operations
</div>


Hotel Receptionist

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Guest Service Center Agent

Search 10000+ Guest services agent jobs near you this February. New roles added regularly across leading industries. Apply today.

10000 guest services agent jobs NEAR_ME

Guest Services Agent

Front Desk Agent

Guest Relations Agent

Guest Service Agent

Guest Service Agent

Hotel Receptionist

Guest Service Center Agent