guest services agent

Mandarin Oriental Hotel Group

<p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Guest Services - Agent

Conrad Nashville

<p></p><div><p><b>Job Summary:</b></p><p>
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.</p><p><b>
Key Responsibilities:</b></p><div><ul><li><br>
Maintain a personal demeanor that is friendly, cheerful and courteous at all times.</li><li>Greet guests by name.</li><li>Ensure that all guests feel welcomed to the property.</li><li>Register guests and assign rooms.</li><li>Conduct check-out processes.
</li><li>Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
</li><li>Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.</li><li>Respond to phone calls, and retrieve guest mail, faxes and packages.
</li><li>Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.</li><li>Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.</li><li>Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.</li><li>Attend team briefings.</li></ul></div><ul><li>Handle cash, credit card, currency conversions and other financial transactions.
</li><li>Post charges such as room, food, liquor or telephone to ledger.</li><li>Compute or adjust bill, collect payment, and make change for guests.</li><li>Perform other duties as assigned.</li></ul><p><b>
Qualifications:</b></p><div>
Education<br>
<ul><li>High school diploma or GED</li></ul></div><div>
Skills and Experience (Essential)<br>
<ul><li>At least 18 years of age</li><li>Basic computer skills</li><li>Must be able to read, communicate effectively and have superb interpersonal skills
</li><li>Must be able to work well under pressure while retaining tact and composure when resolving guest complaints</li><li>Work experience in the hospitality or restaurant industry preferred</li><li>Communication in other languages is helpful</li></ul></div><p><b>
Benefits:</b></p><ul>
<li>
401k after 90 days, fully vested, company match to 4%</li>
<li>Medical/ Dental/Vision&ndash; eligible after 60 days</li>
<li>Employee Assistance Program (EAP)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Awesome Paid Time Off policy</li>
<li>Hilton Discounts Worldwide</li>
<li>Northwood Hospitality Discounts</li></ul></div>
<br>
<div><p><b>Job Description</b></p><p><b>
Job Summary:</b></p><p>
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.</p><p><b>
Key Responsibilities:</b></p><div><ul><li><br>
Maintain a personal demeanor that is friendly, cheerful and courteous at all times.</li><li>Greet guests by name.</li><li>Ensure that all guests feel welcomed to the property.</li><li>Register guests and assign rooms.</li><li>Conduct check-out processes.
</li><li>Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
</li><li>Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.</li><li>Respond to phone calls, and retrieve guest mail, faxes and packages.
</li><li>Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.</li><li>Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.</li><li>Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.</li><li>Attend team briefings.</li></ul></div><ul><li>Handle cash, credit card, currency conversions and other financial transactions.
</li><li>Post charges such as room, food, liquor or telephone to ledger.</li><li>Compute or adjust bill, collect payment, and make change for guests.</li><li>Perform other duties as assigned.</li></ul><p><b>
Qualifications:</b></p><div>
Education<br>
<ul><li>High school diploma or GED</li></ul></div><div>
Skills and Experience (Essential)<br>
<ul><li>At least 18 years of age</li><li>Basic computer skills</li><li>Must be able to read, communicate effectively and have superb interpersonal skills
</li><li>Must be able to work well under pressure while retaining tact and composure when resolving guest complaints</li><li>Work experience in the hospitality or restaurant industry preferred</li><li>Communication in other languages is helpful</li></ul></div><p><b>
Benefits:</b></p><ul>
<li>
401k after 90 days, fully vested, company match to 4%</li>
<li>Medical/ Dental/Vision&ndash; eligible after 60 days</li>
<li>Employee Assistance Program (EAP)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Awesome Paid Time Off policy</li>
<li>Hilton Discounts Worldwide</li>
<li>Northwood Hospitality Discounts</li></ul></div>

Guest Services Agent

Sheraton

<div><p>At HRI Hospitality, we offer a unique perspective on hotel ownership and management.</p><p></p><p>
We&rsquo;re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.</p><p></p><p>
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!</p><p></p><h1 class="jobSectionHeader"><b>
JOB DESCRIPTION</b></h1><p></p><p><b>
Job Title</b>: Guest Services Agent
</p><p><b>Department: </b>Front Office
</p><p><b>Supervision Exercised:</b> NONE</p><p><b>
Supervision Received:</b> Front Office Supervisor and Front Office Manager</p><p></p><p><b>
MINIMUM REQUIREMENTS</b></p><p></p><p><b>
Education</b></p><ul><li>
High school diploma preferred.</li></ul><p></p><p><b>
Experience</b></p><ul><li>
Previous hospitality or customer service experience preferred.</li><li>
Experience with hotel Property Management Systems (PMS) a plus.</li></ul><p></p><p><b>
Skills and Knowledge
</b></p><ul><li>Strong customer service and communication skills.
</li><li>Ability to multitask in a fast-paced environment.</li><li>
Basic computer and data-entry proficiency.</li><li>
Problem-solving and conflict-resolution ability.</li><li>
Professional, friendly, and welcoming demeanor.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Job Duties and Responsibilities</b></h2><ul><li>
Greet, register, and check guests in/out efficiently and courteously.</li><li>
Respond to guest inquiries, requests, and concerns promptly and professionally.</li><li>
Handle payments, room assignments, and reservation changes accurately.</li><li>
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.</li><li>
Maintain a clean and organized front desk and lobby area.</li><li>
Willingness to work varied shifts, including weekends and holidays.</li></ul><p></p><p>
#HRIElevate1</p><p></p><p>
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.</p></div><p></p>

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
The Sagamore Hotel is an oceanfront, luxury hotel in the heart of South Beach. Situated in the historic Miami Beach Art Deco District, this all-suite hotel offers 93 rooms, two-story bungalows and spacious oceanfront penthouses. The Sagamore is the perfect compliment to Miami's most recognized restaurants, nightlife and shopping.</div>
Overview:
<div>
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</div>
Responsibilities:
<ul><li><div>Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</div></li><li><div>
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</div></li><li><div>
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</div></li><li><div>
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</div></li><li><div>
Review Front Office log and Trace File daily.</div></li><li><div>
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</div></li><li><div>
Follow all cash handling and credit policies.</div></li><li><div>
Be aware of all rates, packages and special promotions as listed in the Red Book.</div></li><li><div>
Be familiar with all in-house groups.</div></li><li><div>
Be aware of closed out and restricted dates.</div></li><li><div>
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</div></li><li><div>
Be familiar with hospitality terminology.</div></li><li><div>
Have knowledge of emergency procedures and assist as needed.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Use proper two-way radio etiquette at all times when communicating with other employees.</div></li><li><div>
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</div></li><li><div>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</div></li><li><div>
Be able to complete a bucket check, room rate verification report, and housekeeping report.</div></li><li><div>
Balance and prepare individual paperwork for closing of shift according to hotel standards.</div></li><li><div>
Maintain and market promotions and guest programs.</div></li><li><div>
Maintain a clean work area.</div></li><li><div>
Assist guests with safe deposit boxes.</div></li></ul>
Qualifications:
<ul><li><div>College course work in related field helpful.</div></li><li><div>
Experience in a hotel or a related field preferred.</div></li><li><div>
High School diploma or equivalent required.</div></li><li><div>
Computer experience required.</div></li><li><div>
Customer Services experience preferred.</div></li><li><div>
Flexible and long hours sometimes required.</div></li><li><div>
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</div></li><li><div>
Ability to stand during entire shift.</div></li><li><div>
Maintain a warm and friendly demeanor at all times.</div></li><li><div>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</div></li><li><div>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</div></li><li><div>
Must be able to multitask and prioritize departmental functions to meet deadlines.</div></li><li><div>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</div></li><li><div>
Attend all hotel required meetings and trainings.</div></li><li><div>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</div></li><li><div>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</div></li><li><div>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</div></li><li><div>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</div></li><li><div>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</div></li><li><div>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</div></li><li><div>
Must be able to cross-train in other hotel related areas.</div></li><li><div>
Must be able to maintain confidentiality of information.</div></li><li><div>
Must be able to show initiative, including anticipating guest or operational needs.</div></li><li><div>
Perform other duties as requested by management.</div></li></ul></div><p></p>

Staypineapple

<div>
 <strong>
  To quick apply to this position, text SP4170 to (425) 961-9911
  <br/>
  <br/>
 </strong>
 Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
 <br/>
 <br/>
 <strong>
  Who We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <strong>
  GUEST SERVICES AGENT
  <br/>
  <br/>
 </strong>
 We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.
 <br/>
 <br/>
 <strong>
  What To Expect
  <br/>
  <br/>
 </strong>
 <strong>
  Here are a few things that will make your days full and rewarding:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
  </li>
  <li>
   Assist arriving and departing guests with their luggage to and from guest rooms.
  </li>
  <li>
   Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
  </li>
  <li>
   Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Experience And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or equivalent.
  </li>
  <li>
   Three to six months related experience preferred.
  </li>
  <li>
   Working knowledge of Microsoft Windows and Office.
  </li>
  <li>
   Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
  </li>
  <li>
   Ability to quickly assess situations and create effective resolutions to problems.
  </li>
  <li>
   Possess a passion to provide excellent customer service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why us?
  <br/>
  <br/>
 </strong>
 As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer
 <br/>
 <br/>
 <ul>
  <li>
   Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
  </li>
  <li>
   Hotel discounts
  </li>
  <li>
   Food &amp; Beverage discounts
  </li>
  <li>
   Learning &amp; growth opportunities
  </li>
  <li>
   Special events &amp; celebrations
   <br/>
   <br/>
  </li>
 </ul>
 Pay: $19.63 per hour
 <br/>
 <br/>
 Status: Full Time
</div>


STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

FLIK Hospitality Group

<div><ul><li>We are hiring immediately for a full time <b>GUEST SERVICES AGENT </b>position.</li><li><b>
Location</b>: AT&amp;T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705. <i>Note: online applications accepted </i><i>only</i><i>.</i></li><li><b>
Schedule</b>: Full time schedule. Monday through Friday, or Tuesday through Saturday, hours may vary. Further details upon interview.</li><li><b>
Requirement</b>: Previous front desk or reservation experience preferred.<br>
<ul><li><i>Internal Employee Referral Bonus Available</i></li></ul></li><li><b>
Fixed Pay Rate</b>: $18.00 per hour.</li></ul><p></p><p><br>
Free meals, uniforms and laundering service available at select locations.</p><p></p><p><b><br>
We Make Applying Easy! </b>Want to apply to this job via text messaging? Text <b>JOB</b> to <b>75000 </b>and search <b>requisition ID number</b><b> 1529286.</b></p><p>
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg</p><p>
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!</p><p></p><p><b><br>
What makes FLIK click?</b> Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.</p><p>
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn&rsquo;t merely a job but the start of a career where you can flourish.
</p><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div><div><p><br>
<b>
Summary: </b>Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.
<br>
<br>
<b>Essential Duties and Responsibilities:
</b></p><ul><li>Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
</li><li>Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
</li><li>Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
</li><li>Balances and drops receipts according to accounting specifications.
</li><li>Provides guests with information about the facility, services, and amenities.
</li><li>Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
</li><li>Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
</li><li>Fields and resolves guest complaints or escalate for resolution to appropriate department.
</li><li>Assists guests in emergency situations.
</li><li>Maintains adequate supplies and functional equipment at the Front Desk.
</li><li>Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
</li><li>Perform other duties as assigned.
</li></ul></div></div></div><p><b>Associates at FLIK are offered many fantastic benefits.</b></p><p><b>
Both full-time and part-time positions offer the following benefits</b> to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</p><p><b>
Full-time positions also offer the following benefits</b> to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)</p><p><i>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. </i>For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf</p><p><b>
About Compass Group: Achieving leadership in the foodservice industry</b></p><p>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</p><p><br>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.</p><p>
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/</p><p>
Applications are accepted on an ongoing basis.</p><p>
Flik maintains a drug-free workplace.</p></div>

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