guest services agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

Kimpton Hotels & Restaurants

<div><div><h2 class="jobSectionHeader">Why We're Here</h2>

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
<h2 class="jobSectionHeader">
How We're Different</h2>

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
<h2 class="jobSectionHeader">
What You'll Do</h2>

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
<h2 class="jobSectionHeader">
Some of your responsibilities include:</h2>
<ul><li>Review arrivals noting special requests, blocking rooms as needed.</li>
<li>Check in and out hotel guests in a confident, professional and friendly manner.</li>
<li>Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.</li>
<li>Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.</li>
<li>Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.</li>
<li>Follow established key control policy.</li>
<li>Ensure proper credit policies are followed.</li>
<li>Submit all lost &amp; found articles accompanied by a completed lost &amp; found report.</li>
<li>Familiar with all fire and emergency procedures.</li>
<li>Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.</li>
<li>Verify credit limit report.</li>
<li>Monitor room availability throughout shift.</li>
<li>Review daily the selling status of the hotel using yield management system.</li>
<li>Attend department meeting once a month.</li>
<li>Able to communicate via telephone and/or radio with other departments.</li>
</ul><h2 class="jobSectionHeader">What You Bring</h2>
<ul><li>Previous experience in a Front Desk or customer-facing role is helpful!</li>
<li>High school diploma or general education degree (GED) required.</li>
<li>Knowledgeable of immediate area, services, attractions, and events.</li>
<li>Flexible schedule, able to work overnights, weekends and holidays.</li>
<li>Work well under pressure, taking care of many arrivals and departures within a short period of time.</li>
<li>Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!</li>
</ul>
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.</div> 
 
Compensation: 19
 
Additional Details : *The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. * No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.</div>

Guest Services Agent: Overnight

Spring Hill Suites

What You&rsquo;ll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you&rsquo;ll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You&rsquo;ve Been: We&rsquo;re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won&rsquo;t be a great fit. When You&rsquo;re Here: Sometimes you&rsquo;ll be behind the desk&mdash;but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there&rsquo;s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Pay: $19.00 per hour

Guest Services Agent | Sheraton Portland Airport Hotel

HGI Lynnwood

Hilton Garden Inn Lynnwood - Guest Service AgentsFull time &amp; Part time positions availableWe are looking for a Hotel Guest Service Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a BrightHearted and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OnQ and Micros</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>High School Degree or higher a plus</li><li>Knowledge of POS system.</li><li>Food Handlers Certificate &ndash; Washington State</li><li>Washington Alcohol Certification</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Our brand personality is BrightHearted. How do you describe BrightHearted hospitality?</li><li>As a Front Desk Agent, what do you prioritize during your shift and how do you manage completing your tasks based on priorities?</li><li>We are looking for someone with strong independence &amp; strong decision making skills to join our team. How do you handle a Guest who is reporting at checkout that they had a housekeeping issue during their stay?</li></ul>Work Location: In person

Guest Service Agent

Marriott International

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests &mdash; as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
We are looking for an Experienced Guest Services Agent to join our team! This is a dual role that will works both as a Marriott Front Desk Agent and as a 'AYS' Telephone Agent.
Position Summary: As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service, and resolve guest needs to create a personized and memorable experience.
As the &ldquo;At Your Service&rdquo; Phone Operator you are responsible for promptly answering to guests questions over the phone and take in-room dining orders. This role involves using professional telephone etiquette, processing work order requests to the appropriate department, and delivering timely and accurate information about hotel services and amenities.
Scheduling: This is a Full-Time position working 5 days a week, and requires the flexibility to work any scheduled shift, including weekdays, weekends and holidays, and will include a combination of varying AM and PM shifts.
Specifically, this role will be responsible for hotel front desk functions including:<ul><li>
Greet guest immediately with a friendly and sincere welcome, register guest, assign rooms and provide room key, strictly following brand service standards and company policies.</li><li>
Answer incoming calls using PBX and computer systems promptly, and using correct telephone etiquette, providing information about hotel services and amenities.</li><li>
Input and retrieve guest and staff communications into the multiple computer systems, updating guest profiles, and following up to ensure guest satisfaction.</li><li>
Take in-room dining orders, ensuring accuracy and clarity in communication to the kitchen staff.</li><li>
Address guest challenges in a professional manner to resolve problems to their completion; posting to computer and following up with other departments, and guest, to ensure resolution and guest satisfaction.</li><li>
Maintain high standards of personal appearance and grooming, always.</li></ul>
This list is not all inclusive, additional job functions will be shared during interviews.
Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.
What are we looking for?<ul><li>
Must be available to work various shifts, any day, any shift, including weekends and holidays.</li><li>
Thorough understanding of customer service behaviors and interpersonal skills.</li><li>
Strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment.</li><li>
Ability to communicate effectively in the English language, both verbally and in writing.</li><li>
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies.</li><li>
Able to communicate with guests and staff alike about their concerns with empathy and professionalism to successfully resolve questions or concerns.</li><li>
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift.</li><li>
Positions self to raise, lower, and extend arms to perform essential job functions.</li><li>
Ability to lift and carry up to 15 lbs. regularly.</li><li>
Knowledge and experience using Microsoft Office Suite Products.</li><li>
Familiar with property management software, such as PMS or OPERA, is preferred.</li><li>
Able to identify and respond quickly to safety concerns and emergency situations</li></ul>
Experience<ul><li>
High school diploma or equivalent required; degree in hospitality or related field preferred.</li><li>
Previous experience in the position of front desk agent, guest services or similar service role, is required, preferably with a full-service hotel.</li></ul>
Compensation:
$<ul><li></li></ul>$
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Hotel Front Desk - AYS Agent

Crescent Hotels & Resorts

<div>
 
 Responsibilities
 
 
 
 As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
 </li>
 <li>
 Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
 </li>
 <li>
 Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
 </li>
 <li>
 Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
 </li>
 <li>
 Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
 </li>
 <li>
 Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
 </li>
 <li>
 Receive, input, retrieve and relay messages to guests
 </li>
 <li>
 Must be able to work a flexible schedule that includes night, holidays and weekends
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Front Desk Agent Experience preferred
 
 
 This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.
 
 
 Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.
 
 
 <ul>
 <li>
 Benefits
 </li>
 <li>
 Free Parking
 </li>
 <li>
 Matching 401-K
 </li>
 <li>
 Room Discounts
 
 
 </li>
 </ul>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Front Desk Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in curating unforgettable guest experiences. This role serves as a trusted resource for guests, providing tailored recommendations and seamless arrangements to ensure an exceptional stay.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Greet guests warmly and provide personalized assistance throughout their stay.
 </li>
 <li>
 Offer recommendations and make arrangements for dining, transportation, tours, and activities.
 </li>
 <li>
 Coordinate with internal departments to fulfil guest requests efficiently.
 </li>
 <li>
 Handle guest inquiries, complaints, and special needs with professionalism and discretion.
 </li>
 <li>
 Maintain up-to-date knowledge of local attractions, restaurants, and events.
 </li>
 <li>
 Assist with bookings for tickets, spa services, and other guest experiences.
 </li>
 <li>
 Ensure smooth communication between guests and external vendors.
 </li>
 <li>
 Uphold brand standards and contribute to the hotel's overall guest satisfaction scores.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Previous experience in a Concierge, Front Office, or Guest Services role is preferred.
 </li>
 <li>
 Strong knowledge of the local area, attractions, and services.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask and remain calm under pressure.
 </li>
 <li>
 A passion for delivering luxury service and creating memorable experiences.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Employee Discount for stays at any Four Seasons worldwide
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full Time (8 hrs)
</div>

Concierge Agent

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