guest services agent

Deer Valley Resort

<div>Flex Year Round
<p></p><p><b>Classic, consistent quality from a winning team!
</b></p><p>Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
</p><ul><li>Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts</li>
<li>Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)</li>
<li>Subsidized meals at Employee Dining Rooms offered for staff while on shift</li>
<li>Subsidized housing options available for seasonal full-time staff</li>
<li>Discounts for staff members at restaurants, shops, and service providers in Park City</li>
<li>Healthcare options are available for staff members</li>
<li>401k plan with company match</li>
 </ul><p></p><div><div><div><div><p><b>PURPOSE OF POSITION:</b> The Guest Services Agent is responsible for ensuring guest, owner, and employee satisfaction at the Lodges .
</p></div><p></p><div><p><b>RESPONSIBILITIES:</b>
</p></div><div><ul><li><p>Check guests and owners in and out of The Lodges
</p></li></ul></div><div><ul><li><p>Facilita te a smooth check-in and check-out for guests and owners
</p></li></ul></div><div><ul><li><p>Cover front desk during scheduled shift
</p></li></ul></div><div><ul><li><p>Answer the phone in a professional manner and transfer calls as appropriate
</p></li></ul></div><div><ul><li><p>P ost folio charges, perform folio reconciliation, and create shift reports
</p></li></ul></div><div><ul><li><p>Assist with owner and guest requests and proactively solve guest problems
</p></li></ul></div><div><ul><li><p>Assist with concierge duties, including making reservations for restaurants and activities
</p></li></ul></div><div><ul><li><p>Assist in coordinating the bell staff for guest pickups and drop offs
</p></li></ul></div><div><ul><li><p>Drive guests locally in the company vehicle
</p></li></ul></div><div><ul><li><p>Handl e cash and credit card transactions and settle guest balances upon departure
</p></li></ul></div><div><ul><li><p>Other duties a s assigned
</p></li></ul></div><p></p><div><p><b>QUALIFICATIONS:</b>
</p></div><div><ul><li><p>Knowledge of Deer Valley and the Park City area preferred
</p></li></ul></div><div><ul><li><p>Must be available to work a varied schedule, including early morning s , nights, weekends, and holidays
</p></li></ul></div><div><ul><li><p>Must be able to lift at least 40 lbs
</p></li></ul></div><div><ul><li><p>Must be at least 21 years old
</p></li></ul></div></div><div><div><ul><li><p>Hold a valid U.S. driver&rsquo;s license and be able to drive company vehicles
</p></li></ul><p></p><div><p><b>DATES OF EMPLOYMENT:</b>
</p></div><div><ul><li><p>Flex Year Round - may have periods of layoff or reduced hours
</p></li></ul></div></div><p></p><div><p><b>PAY RATE:</b>
</p></div><div><ul><li><p>$20.00 per hour
</p></li></ul></div><p></p><div><p>Deer Valley Resort is an Equal Opportunity Employer.</p></div></div></div></div></div>

The Lodges Guest Services Agent - Year Round

Crescent Hotels & Resorts

<div><p>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p>
<p><b>
What will I be doing?</b></p>
<p>
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p>
<ul>
<li>Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>
<p> NOTE:</p>
<p>
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.</p>
<p>
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.</p><br>
<p></p>
<p><i>
For applicants who will be working in California, the anticipated compensation range for the position is $ 22.48 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.</i></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Guest Service Agent

Hampton by Hilton Ocean City Bayfront Convention Center

<p>A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p><b>What will I be doing?</b></p><p>As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><p>&middot; Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room.</p><p>&middot; Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</p><p>&middot; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries</p><p>&middot; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</p><p>&middot; Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner</p><p>&middot; Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction</p><p>&middot; Receive, input, retrieve, and relay messages to guests</p><p><b>What are we looking for?</b></p><p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:</p><p>&middot; Hospitality - We're passionate about delivering exceptional guest experiences.</p><p>&middot; Integrity - We do the right thing, all the time.</p><p>&middot; Leadership - We're leaders in our industry and in our communities.</p><p>&middot; Teamwork - We're team players in everything we do.</p><p>&middot; Ownership - We're the owners of our actions and decisions.</p><p>&middot; Now - We operate with a sense of urgency and discipline</p><p>In addition, we look for the demonstration of the following key attributes:</p><p>&middot; Quality</p><p>&middot; Productivity</p><p>&middot; Dependability</p><p>&middot; Customer Focus</p><p>&middot; Adaptability</p><p><b>What will it be like to work for Hilton?</b></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p>EOE/AA/Disabled/Veteran</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Paid time off</li></ul><p>Work Location: In person</p>

AM - Guest Service Agent-Hampton Inn & Suites Ocean City Bayfront

Hilton Grand Vacations

<div><div><p><b>Now Offering Daily Pay *</b></p><p>
Come join the best team in all the land at The Palm Canyon Resort! Our 261-room resort sits in the beautiful Coachella Valley in the heart of Palm Springs. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.</p><p><b>
Why do Team Members like working for us?</b></p><ul><li>
Competitive hourly base pay and positive team environment</li><li>
Daily Pay* - get your earned pay any time before payday</li><li>
Discounted hotel rates worldwide</li><li>
401(k) program with company match</li><li>
Employee stock purchase program</li><li>
Generous Paid Time Off Program and Paid Sick Time</li><li>
Recognition Programs and Rewards</li><li>
Tuition reimbursement</li><li>
Numerous learning and career advancement opportunities</li><li>
And more!</li></ul><p>
</p><p><b>What will I be doing?</b></p><p>
As a <b>Front Desk Clerk</b> you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:</p><ul><li>
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.</li><li>
Inputs information into the computerized reservations' system to update and maintain records.</li><li>
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.</li><li>
Generates invoices and collects monies due through the rental program and through merchandise sales.</li><li>
Maintains safety deposit boxes.</li><li>
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.</li><li>
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.</li><li>
Provides information on area attractions and resort amenities.</li><li>
Type correspondence and reports for management as needed.</li></ul><p>
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's &quot;America's Greatest Workplaces for Parents &amp; Families.&quot; Over the past 30 years, the highest honor we&rsquo;ve received is the continued loyalty of our Owners, Members and Guests. We&rsquo;ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.</p><p>
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!</p><ul><li>
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement</li></ul><p><b>
What are we looking for?</b></p><p>
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company&rsquo;s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:</p><ul><li>
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.</li><li>
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.</li><li>
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.</li><li>
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.</li><li>
6 months Customer Service Experience.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Front Desk/Guest Services Agent</li><li>
Cash/credit card transactions</li><li>
Resort Hospitality or related industry</li></ul><p>
The hourly rate for this role is between $19.00 -$19.53 based on experience</p><p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><div><p><b>
What will I be doing?</b></p><p>
As a <b>Front Desk Clerk</b> you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:</p><ul><li>
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.</li><li>
Inputs information into the computerized reservations' system to update and maintain records.</li><li>
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.</li><li>
Generates invoices and collects monies due through the rental program and through merchandise sales.</li><li>
Maintains safety deposit boxes.</li><li>
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.</li><li>
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.</li><li>
Provides information on area attractions and resort amenities.</li><li>
Type correspondence and reports for management as needed.</li></ul><p>
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's &quot;America's Greatest Workplaces for Parents &amp; Families.&quot; Over the past 30 years, the highest honor we&rsquo;ve received is the continued loyalty of our Owners, Members and Guests. We&rsquo;ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.</p><p>
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!</p><ul><li>
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement</li></ul></div><div><p><b>
What are we looking for?</b></p><p>
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company&rsquo;s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:</p><ul><li>
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.</li><li>
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.</li><li>
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.</li><li>
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.</li><li>
6 months Customer Service Experience.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Front Desk/Guest Services Agent</li><li>
Cash/credit card transactions</li><li>
Resort Hospitality or related industry</li></ul><p>
The hourly rate for this role is between $19.00 -$19.53 based on experience</p><p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div></div>

Front Desk Clerk

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Location:
<div>
Le Meridien Columbus, The Joseph</div><div></div>
Overview:
<p>
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
Responsibilities:
<ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul>Qualifications:
<ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div><p></p>

Guest Service Agent - Short North Luxury

Great Wolf Lodge

<div><p>Pay: $15 per hour</p><p></p><p><br>
Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2&ndash;$5 per hour.</p><p></p><p><br>
As a <b>Guest Service &amp; Sales Agen</b>t, you&rsquo;re not just the first and last point of contact for our guests &mdash; you&rsquo;re also a key driver of revenue and guest satisfaction. In this dual role, you&rsquo;ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge&rsquo;s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results.</p><p></p><p><b><br>
Join our Pack:
</b></p><ul><li><b>Grow your career:</b> Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.</li><li><b>Maximize Your Earnings</b>: Take advantage of incentive opportunities tied directly to your performance &mdash; the better you serve and sell, the more you earn.</li><li><b>Great Perks:</b> Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf&rsquo;s Scholarship Program</li><li><b>Learn While You Earn:</b> Gain access to Great Wolf University for on-the-job training, functional, and leadership development training
</li><li><b>Prioritize Your Well-Being:</b> We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund
</li><li><b>Celebrate Your Uniqueness:</b> Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.</li></ul><p></p><p><b><br>
Comprehensive Benefits</b></p><ul><li>
Medical, Dental, Vision and Life insurance with HSA
</li><li>Mental Well-being and Telehealth resources
</li><li>401K with employer match
</li><li>Paid vacation time off and parental leave</li><li>
Waterpark passes, vacation discounts and other perks</li></ul><p></p><p><b><br>
Essential Duties &amp; Responsibilities:</b></p><ul><li>
Welcome and assist guests with check-in and check-out processes using property management systems</li><li>
Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling</li><li>
Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction</li><li>
Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service</li><li>
Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences</li><li>
Accurately verify guest identity, process secure payments, and manage billing with precision</li><li>
Maintain accurate records of guest stays, room assignments, and transactions</li><li>
Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up</li><li>
Communicate guest needs and feedback to appropriate departments for timely resolution</li><li>
Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression</li><li>
Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay</li></ul><p></p><p><b><br>
Basic Qualifications &amp; Skills:</b></p><ul><li>
Flexibility with schedule, including nights, weekends, and holidays</li><li>
Strong previous customer service and/or sales experience</li><li>
Successful background check and drug screening</li><li>
Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences</li><li>
Enthusiastic, positive, proactive, and dependable</li><li>
Strong demonstrated teamwork and communication abilities</li><li>
Demonstrated multitasking and prioritization skills in a fast-paced environment</li><li>
Experience or ability to learn using mobile technology, front desk software, and self-service kiosks</li></ul><p></p><p><b><br>
Preferred Skills &amp; Qualities:</b></p><ul><li>
High School Diploma or equivalent</li><li>
Able to effectively upsell and cross-sell resort offerings</li><li>
Strong consultative selling skills with the ability to tailor recommendations in real-time</li><li>
Ability to build rapport quickly and use storytelling or product knowledge to drive interest</li></ul><p></p><p><b><br>
Physical Requirements</b></p><ul><li>
Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift</li><li>
Capable of lifting up to 30 lbs.</li><li>
Comfortable working in a busy, loud, and guest-facing environment with frequent distractions</li><li>Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting</li></ul><p></p><p><br>
Pay Rate: $$15 per hour /hr</p><p>
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.</p><p></p><p><b><br>
Application Instructions:</b>
</p><p>Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 </p><p><b>Position Close Date:</b></p><p></p><p><b><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</b></p><p>
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</p><p></p><p><i><br>
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</i></p></div>

Guest Service & Sales Agent

TownePlace Suites Leesburg

<div><h3 class="jobSectionHeader"><b><i>Embark on a great career path in Hospitality!</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Marriott Discount Program, Growth Opportunity</p><p>
As a <b><i>Guest Service Representative</i></b>, you are the first and last point of contact for our guests, playing a vital role in creating a welcoming, seamless, and memorable stay. From check-in to check-out, you will assist with reservations, respond to guest needs, and ensure every interaction reflects warmth, professionalism, and efficiency.You will be focused on optimizing each guest&rsquo;s experience by living out our company purpose: &ldquo;hospitality from our family to yours.&rdquo;</p><h5 class="jobSectionHeader"><b>
Job Responsibilities:</b></h5><ul>
<li>Process guest check-ins and check-outs, including confirming reservations, assigning rooms, issuing and activating room keys, and reviewing charges.</li>
<li>Create, modify, and confirm guest reservations accurately.</li>
<li>Set wake-up calls promptly and courteously.</li>
<li>Answer incoming phone calls within three rings, providing prompt and professional assistance.</li>
<li>Complete all shift checklist tasks and required shift reports.</li>
<li>Provide personalized service by responding to guest inquiries and concerns with professionalism and a focus on satisfaction.</li>
<li>Conduct courtesy call-backs to guests after check-in to ensure their needs are met.</li>
<li>Serve as a local expert by offering recommendations on shopping, dining, entertainment, and directions.</li>
<li>Log and address guest comments or complaints to ensure all guests leave satisfied.</li>
<li>Maintain an accurate and detailed shift pass-on log to ensure clear communication between shifts.</li>
<li>Notify housekeeping of room status updates such as departures and early check-ins.</li>
<li>Create and log maintenance work orders using the hotel&rsquo;s work order tracking system.</li>
<li>Keep the front desk, lobby, and immediate public areas clean, organized, and welcoming at all times.</li>
<li>Greet every guest you encounter during your shift with a warm and friendly smile.</li>
<li>Maintain a professional appearance in accordance with uniform and grooming standards.</li>
<li>Follow all hotel procedures for handling lost and found items.</li>
<li>Ensure guest and associate safety by adhering to key security, emergency protocols, and confidentiality standards.</li>
<li>Comply with all company safety guidelines; report any accidents, injuries, or unsafe conditions to management immediately.</li>
<li>Complete all required safety training and certifications.</li>
<li>Must maintain a professional appearance inaccordance with company standards.</li>
<li>Additional responsibilities may be assigned as needed to meet evolving business demands.</li>
</ul><h5 class="jobSectionHeader"><b>Job Qualifications:</b></h5><ul>
<li>Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting.</li>
<li>Excellentverbal and written communication skills with a professional and friendly demeanor.</li>
<li>Proficient in computer and keyboard use, including familiarity with standard office software and reservation systems.</li>
<li>Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment.</li>
<li>Able to make sound decisions using good judgment and in accordance with company policies and procedures.</li>
<li>Highly reliable, punctual, and team-oriented, with a positive attitude and commitment to guest satisfaction.</li>
<li>Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.</li>
</ul><h5 class="jobSectionHeader"><b>Physical Demands:</b></h5><ul>
<li>Must be able to occasionally lift or carry items up to 25 pounds.</li>
<li>Requires frequent and extended periods of standing, walking, bending, stretching, pushing, pulling, and twisting throughout the shift.</li>
<li>Must have manual dexterity to operate phones, computers, tablets, payment systems, and other front desk equipment.</li>
<li>Ability to multi-task efficiently, including switching between guest interactions, phone calls, and administrative tasks.</li>
<li>Must be able to work independently for extended periods, including low-traffic shifts when management may not be present.</li>
<li>Ability to perform in a fast-paced and high-pressure environment while maintaining composure and professionalism.</li>
</ul><p>
As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.</p><h5 class="jobSectionHeader"><b>
Comprehensive Benefits Package for Full-Time Employees</b></h5><ul>
<li>Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year</li>
<li>Comprehensive health, dental, and vision insurance, plus disability and life coverage</li>
<li>401(k) with employer match</li>
<li>Exclusive global hotel discounts</li>
<li>Career growth opportunities across our hotel portfolio</li>
<li>Additional perks including paid volunteer time and lifestyle discount</li></ul></div>

Guest Service Representative

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