guest services agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

STAYPINEAPPLE

<div>To quick apply to this position, text SP4152 to (425) 961-9911
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we&rsquo;re looking for:
NIGHT AUDITOR / GUEST SERVICES AGENT
We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
What to expect:
Here are a few things that will make your days full and rewarding:
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
Your experience and qualifications:
<div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
Pay: $26.78 - $27.80 per hour
Status: Full Time</div>

Night Auditor/Guest Services Agent

Holiday Inn Club Vacations

<div>This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.

The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a front desk agent. 


COMPANY BENEFITS:
<ul>
<li>Excellent Company Culture</li>
<li>Comprehensive Benefits: Medical, Dental, Vision &amp; Prescription</li>
<li>EAP - Employee Assistance Program</li>
<li>401K with Company Match</li>
<li>EAP-Employee Assistance Program</li>
<li>PTO</li>
<li>Heavily Discounted Hospitality Stays &amp; the Company Perks Website</li>
<li>Tuition Assistance</li>
<li>One Free Meal Per Shift</li>
<li>Growth Opportunities &amp; Stability</li>
</ul>
ESSENTIAL DUTIES AND TASKS:
<ul><li>Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.</li>
<li>Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.</li>
<li>Follow up with the owner, guest, and department concerns.</li>
<li>Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments</li>
<li>Provide front desk support to the department.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
<li>May have in-person contact with guests and may directly address and mitigate guest concerns.</li>
<li>Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.</li>
<li>Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.</li>
<li>Must have demonstrated exceptional verbal and written communication skills.</li>
<li>Must demonstrate a commitment to the team.</li>
<li>Must be able to multitask in a high-pressure environment.</li>
<li>Must possess good computer, writing, and typing skills.</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>A commitment to providing outstanding customer service.</li>
<li>Knowledge of the Microsoft Office Suite.</li>
<li>Able to acquire a clear understanding of timeshare ware applications.</li>
<li>Basic knowledge of hardware and peripheral devices is required to perform the job.</li>
<li>Ability to establish and maintain effective working relationships with co-workers and leaders.</li>
<li>Strong problem-solving skills.</li>
<li>Capable of seeing a task through to completion.</li>
<li>Strong organizational skills.</li>
<li>Excellent verbal and written communication skills. Fluent in the English language.</li>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
</ul>
EDUCATION and/or EXPERIENCE
<ul>
<li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.</li>
<li>At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.</li></ul> 


At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts, and guest love. That&rsquo;s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.</div>

PBX Operator

Giri Hotel Management

<div>Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you. 
Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you. 


Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. 

<ul><li>
Manage online, phone and in-person room reservations in sometimes fast-paced environment
</li><li>Communicate relevant shift information to next shift and direct supervisor</li><li>
Welcome guests, check them in/out, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment and resolve any payment discrepancies</li><li>
Respond to guest issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests</li><li>
Keep workstations and equipment clean, organized, and in good working order</li><li>
 Perform duties as outlined in the training procedures, following standard operating procedures</li><li>
Assist other departments when necessary</li><li>
Performs other duties as assigned, requested or deemed necessary by management</li></ul> 


Requirements
<ul><li>
High school education or equivalent experience</li><li>
1 or more full years employment experience in a related position</li><li>
Must be able to work onsite at the hotel location</li><li>
Hours required: Part Time 16-24 hours per week for Overnight; Weekends; Holidays shifts</li><li>
Proficiency in the English language</li><li>
Willingness to learn new technology platforms</li><li>
Ability to stand at front desk for long periods of time</li><li>
Ability to lift/push up to 50 lbs. guest luggage; limited</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li></ul> 


Additional Preferred Skills/Qualities
<ul><li>
Previous customer facing experience preferred</li><li>
Knowledge of Microsoft suite</li><li>
Second language is a plus, preferably Spanish or French</li></ul> 


Compensation

$21 Hourly 


Benefits
<ul><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul> 


How To Apply

Apply HERE. Applications submitted by any other channel will not be considered. 


About AC Marriott Burlington
<div>
AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a restaurant.</div> 


About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. 

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. 


You are right for the team if you are:
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul> 


Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth. 


Watch A Brief Video To Learn More About Us 


Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Overnight Guest Services - Part Time

Stein Eriksen Lodge

<div>For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Summary
Hotel guest liaison; must ensure that all guest requests are met in a timely and sufficient manner; information agent for area activities/events. A concierge must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.

Essential Functions:
<ul>
<li>Welcome guests sincerely and make their stay as enjoyable as possible. Effectively and seriously deal with guest complaints</li>
<li>Serves as information agent for hotel guests and handles their needs in a timely and efficient manner</li>
<li>Knowledge of the Park City and surrounding area and points of interest</li>
<li>Maintain complete and informative log books</li>
<li>Make and confirm dining reservations for all hotel guests</li>
<li>Maintain communication with all Hotel departments</li>
<li>Demonstrate a friendly, professional attitude with all guests as well as fellow employees</li>
<li>Acknowledge owners and previous guests as appropriately as possible</li>
</ul>
Physical Requirements
Must be able to stand for extended periods of time.

Stein Collection:
<ul>
<li>Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more</li>
<li>Competitive wages and bonus plans to recognize your dedication and service with us</li>
<li>Paid training time and programs</li>
<li>Chef prepared meals daily in our cafeteria, at no cost to you</li>
<li>On site heated garage for employee parking -a great perk in winter!</li>
<li>Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
</li><li>Flexible schedules and time off policies to accommodate family, school, and other activities</li>
<li>Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, Real SL, and Salt Lake Bees</li>
<li>Monthly team member appreciation events and recognition programs</li>
<li>Hotel room, spa, dining, shopping, ski/snowboard rental discounts available</li>
</ul>
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.</div>

Concierge

PALMS CASINO

<div>The Agent Reservations and PBX is responsible for receiving in bound phone calls and booking future guest reservations and answering phone calls from in-house guests. Agent is responsible for handling guest requests in accordance to brand and service standards.
The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.<ul><li>
Provide superior service to guests.</li><li>
Assist guests with inquiries regarding room and/or dinner reservations.</li><li>
Book guest room reservations.</li><li>
Answer incoming calls and transfer to appropriate line.</li><li>
Assist guest with wake up calls.</li><li>
Dispatch the bell desk and engineering using a radio.</li><li>
Assist the front desk with their calls.</li><li>
Work in conjunction with the Casino Marketing Team regarding their events and promotions.</li><li>
Consistent and regular attendance is an essential function of this job</li><li>
The Reservations &amp; PBX Agent performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.</li><li>
Ability to obtain and maintain a Nevada Gaming Registration.</li></ul>
Qualifications:
Physical Requirements/ Working Conditions &ndash; Environment:<ul><li>
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
</li><li>SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.</li><li>
Experience working on a keyboard and to type 35 wpm</li><li>
Ability to accurately enter information</li><li>
Ability to communicate effectively and make caller feel comfortable.</li><li>
Strong organizational skills.</li><li>
Ability to multi-task.</li><li>
Ability to solve routine problems.</li><li>
Ability to up-sell guests.</li><li>
Must be able to spend a majority of the day on the phone</li><li>
Must be at least 21 years of age</li><li>
Primary work environment is in a climate-controlled office setting.</li><li>
Incumbents may be required to work evening, weekend and holiday shifts.</li><li>
Must be able to work in a fast-paced, high-demand environment.</li><li>
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
</li><li>Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.</li><li>
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.</li><li>
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.</li><li>
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.</li><li>
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of visitors or facility.</li><li>
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel.</li><li>
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.</li><li>
The employee may be exposed to fumes or airborne particles including secondhand smoke.</li></ul></div>

Agent Reservations and PBX - FT

Brasada Ranch

<div><div>Love What You Do, Every Day.
Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.
The Perks
The views are incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we have won awards like Conde Nast Traveler's Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental in our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:<ul><li>Medical, Dental and Vision company sponsored benefit package available to full-time employees.</li></ul><ul><li>401k with company match.</li></ul><ul><li>Tuition reimbursement program.</li></ul><ul><li>Free golf privileges.</li></ul><ul><li>Seasonal Family Pass to the athletic center.</li></ul><ul><li>Employee discounts at all restaurants, spa services, and retail.</li></ul><ul><li>One complimentary trail ride with Brasada Trails.
</li></ul>Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.
Role Description
The purpose of this position is to create a sense of welcome and arrival for all guests, members, and owners. Our Retail Agents are fully versed in all aspects of the services and amenities provided by the resort. At Brasada Ranch, our retail outlets reflect the &quot;Lifestyle&quot; of the Ranch and the authenticity of our destinations. We invite you to showcase your passion for engaging service as a Retail Agent, where your warmth and knowledge of our offerings will assist guests in re-creating our exceptional dining experience in the Cabins and/or their own homes.
General Store Retail Agents earn $19.10 an hour and work varied shifts. The General Store is open 7 days a week, some weekends and evenings required.
Skills / Traits<ul><li>Must be at least 18 years of age.</li></ul><ul><li>Ability to work well under pressure in a fast-paced environment.</li></ul></div></div>

Barista / General Store Attendant

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