guest services agent

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 <br/>
 <br/>
 <strong>
  As Guest Services Agent
 </strong>
 <strong>
  , you will be responsible for the following duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet, check-in, and escort guests promptly to their rooms
  </li>
  <li>
   Address special guest preferences recorded in guest history profiles
  </li>
  <li>
   Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy
  </li>
  <li>
   Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  </li>
  <li>
   Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience
  </li>
  <li>
   Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  </li>
  <li>
   Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
  </li>
  <li>
   Communicate clearly with the Night Duty Manager and Accounting Department
  </li>
  <li>
   Establish a good working knowledge of the Hotel outlets and products
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Guest Services Agent, We Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Friendly, enthusiastic, passionate, Sociable
  </li>
  <li>
   Engaging, Genuine, Organised
  </li>
  <li>
   Minimum of 1 year of Front Office experience
  </li>
  <li>
   Minimum 2 years of experience working in a 5-star hotel environment
  </li>
  <li>
   Previous experience working in the Middle East Region is an advantage
  </li>
  <li>
   Strong command of Microsoft Office products ,HMS
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
  <li>
   A competitive salary and benefits packages
  </li>
  <li>
   Transportation and Housing provided
  </li>
  <li>
   Relocation and Vacation Tickets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Guest Services - Agent

Trailborn Hotels & Resorts

<div>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  ABOUT OUR ROLE&nbsp;
 </p>
 <br/>
 <p>
  We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team at Trailborn Rocky Mountains Outpost. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.
 </p>
 <br/>
 <p>
  ABOUT OUR VALUES
 </p>
 <br/>
 <p>
  We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
 </p>
 <br/>
 <p>
  ESSENTIAL&nbsp;
 </p>
 <br/>
 <p>
  FUNCTIONS&nbsp;
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately&nbsp;
  </li>
  <br/>
  <li>
   Answer guest inquiries and provide information about resort facilities, services, and local attractions&nbsp;
  </li>
  <br/>
  <li>
   Handle guest complaints and resolve issues in a timely and satisfactory manner&nbsp;
  </li>
  <br/>
  <li>
   Assist guests with luggage, transportation, and other requests as needed
  </li>
  <br/>
  <li>
   Maintain a clean and organized front desk area and lobby
  </li>
  <br/>
  <li>
   All other duties as assigned
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  QUALIFICATIONS&nbsp;
 </p>
 <br/>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Excellent communication and interpersonal skills&nbsp;
  </li>
  <br/>
  <li>
   Ability to work flexible hours, including weekends and holidays&nbsp;
  </li>
  <br/>
  <li>
   Proficient in Microsoft Office and basic computer skills
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
  &nbsp;
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Previous experience in customer service or hospitality role&nbsp;
  </li>
  <br/>
  <li>
   Fluent in a second language, preferably Spanish&nbsp;
  </li>
  <br/>
  <li>
   Familiarity with hotel reservation systems
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   Basic Competencies:
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
  </li>
  <br/>
  <li>
   Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
  </li>
  <br/>
  <li>
   Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  PHYSICAL&nbsp;
 </p>
 <br/>
 <p>
  REQUIREMENTS
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Must be able to remain upright and able to continuously move on a firm surface for an 8&ndash;10-hour shift.
  </li>
  <br/>
  <li>
   Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
  </li>
  <br/>
  <li>
   Must be able to assist guests with luggage and set up event rooms
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  ABOUT OUR&nbsp;
 </p>
 <br/>
 <p>
  BENEFITS&nbsp;
 </p>
 <br/>
 <p>
  <strong>
   <u>
    Company Benefits and Perks
   </u>
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   <u>
    Full Time
   </u>
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   <u>
    Part Time
   </u>
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   <u>
    Seasonal
   </u>
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   Medical
  </strong>
  &nbsp;(with company contribution)
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  <strong>
   Dental
  </strong>
  &nbsp;(with company contribution)
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  <strong>
   Vision
  </strong>
  &nbsp;(with company contribution)
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  <strong>
   Paid Time Off
  </strong>
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  <strong>
   401(k)
  </strong>
  &nbsp;(with company match)
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  <strong>
   Sick Time
  </strong>
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  -
 </p>
 <br/>
 <p>
  <strong>
   Employee Dining Discounts
  </strong>
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  <strong>
   Employee Marketplace Discounts
  </strong>
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  Eligible
 </p>
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  SCHEDULE
 </p>
 <br/>
 <p>
  Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality&ndash; on any day at any hour, including evenings, weekends, and holidays.&nbsp;
 </p>
 <br/>
 <p>
  PAY RATE
 </p>
 <br/>
 <p>
  $23.00/Hour
 </p>
 <br/>
 <p>
  JOB STATUS
 </p>
 <br/>
 <p>
  Regular or Seasonal, Full-Time and Part-Time
 </p>
 <br/>
 <p>
  FLSA
 </p>
 <br/>
 <p>
  Non-Exempt
 </p>
 <br/>
 <p>
  EQUAL EMPLOYMENT OPPORTUNITY
 </p>
 <br/>
 <p>
  Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  If you require assistance or an accommodation due to a disability, please inform us during your application process.
 </p>
 <br/>
 <p>
  The specific statements shown in each section of this Job Description are not intended to be all-inclusive. &nbsp;They represent typical elements and criteria considered necessary to perform the job successfully. &nbsp;The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
 </p>
 <br/>
 <p>
  T&nbsp;
 </p>
</div>


Guest Services Agent

Stonebridge Companies

<div><div>City, State:</div>
Denver, Colorado<div></div><div><div><br>
Title: Guest Service Agent</div></div><div><div>
Location: Denver, CO</div></div><div><div>
FLSA: <i>Non-Exempt</i></div></div><div><div>
Status: <i>Part-time</i></div></div><div><div>
Reports to: Front Office Manager</div></div><div></div><div><div><br>
Pay Range: <i>$20.00 per hour</i></div></div><div></div><div><div><div>
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Greet, register, and assign rooms to guests upon their arrival.</div></li></ul></div><div><ul><li><div>
Verify guest credit and establish payment methods for accommodation.</div></li></ul></div><div><ul><li><div>
Keep accurate records of room availability and guest accounts using property management systems.</div></li></ul></div><div><ul><li><div>
Compute bills, collect payments, and make change for guests.</div></li></ul></div><div><ul><li><div>
Perform basic bookkeeping tasks, such as balancing cash accounts.</div></li></ul></div><div><ul><li><div>
Issue room keys and provide necessary instructions to bell attendants.</div></li></ul></div></div><div><div><ul><li><div>
Review accounts and charges with guests during the check-out process.</div></li></ul></div><div><ul><li><div>
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</div></li></ul></div><div><ul><li><div>
Transmit and receive guest messages using telephones or switchboards.</div></li></ul></div><div><ul><li><div>
Coordinate with housekeeping and maintenance staff to address guest-reported issues.</div></li></ul></div><div><ul><li><div>
Make and confirm reservations for guests.</div></li></ul></div><div><ul><li><div>
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</div></li></ul></div><div><div><br>
<br>
<i>Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Previous experience in a hotel front desk or guest service role preferred.</div></li></ul></div><div><ul><li><div>
Strong customer service and communication skills to interact effectively with guests and staff.</div></li></ul></div><div><ul><li><div>
Proficiency in using property management systems and basic office software (e.g., Word, Excel).</div></li></ul></div><div><ul><li><div>
Ability to handle cash transactions and perform basic bookkeeping tasks.</div></li></ul></div><div><ul><li><div>
Excellent problem-solving abilities to resolve guest issues efficiently.</div></li></ul></div><div><ul><li><div>
Strong organizational skills with attention to detail in managing guest reservations and records.</div></li></ul></div><div><ul><li><div>
Ability to work independently and follow established hotel policies and procedures.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</div></li></ul></div><div><ul><li><div>
Requires standing and walking for long periods throughout the shift.</div></li></ul></div><div><ul><li><div>
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</div></li></ul></div></div><div><div><ul><li><div>
Flexible schedule required, including availability for evening, weekend, and holiday shifts.</div></li></ul></div><div><ul><li><div>
Frequent use of a computer and telephone, interacting with guests and team members.</div></li></ul></div><div></div><div><div>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-12<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Mirbeau Inn & Spa Plymouth

<div><p>At Mirbeau, we&rsquo;ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we&rsquo;re committed to creating a workplace where our people feel supported, respected and empowered to grow. That&rsquo;s why health, balance and well-being are core values in everything we do.</p>
<p>
The Guest Services Agent works closely with all departments to create a seamless, personalized, and memorable experience for every Mirbeau guest. Key responsibilities include welcoming guests with warmth, handling check-ins and check-outs, answering questions, and ensuring special requests are fulfilled to the highest standards. Our ideal candidate is charismatic, energetic, and articulate- with exceptional communication and organizational skills, the ability to multitask and remain composed under pressure. Above all, this role is about delivering hospitality that leaves every guest feeling valued, cared for, and eager to return.</p>
<p>
Pay rate: $19.00 to $22.00 per hour.</p>
<p><b><i>
Job Responsibilities:</i></b></p>
<ul>
<li><div><ul><li><b>Guest Experience
</b><ul><li>Deliver exceptional service and ensure high guest satisfaction by following Forbes and Mirbeau standards</li>
<li>Provide a warm, professional welcome- greet, register, and check-in arriving guests, create key cards, and escort/direct guests to their rooms</li>
<li>Assist departing guests with check-out, billing inquiries, and payment processing</li>
<li>Respond promptly and courteously to guest questions, requests, and concerns- resolving issues with professionalism and care</li>
<li>Promote resort amenities and services by staying informed on offerings, facilities, and hours of operation</li>
</ul></li><li><b>Front Desk Operations</b>
<ul><li>Verify daily arrivals, reservations, and room statuses, update pass-on logs, and communicate special requests to the appropriate teams</li>
<li>Prepare pre-registrations, room changes, no-shows, and guest amenities in a timely manner</li>
<li>Maintain accurate guest folios, posting charges promptly and coordinating with Spa and Food &amp; Beverage for transfers</li>
<li>Process payments, authorize credit cards, and complete daily cash handling, deposit logs, and reporting</li>
<li>Perform shift checklists, drawer counts, guest deliveries, and amenities preparation</li>
<li>Ensure the front desk and adjacent areas remain clean and organized at all times</li>
</ul></li><li><b>Communication &amp; Collaboration</b>
<ul><li>Maintain open communication with all departments to ensure operational alignment and seamless service</li>
<li>Work closely with Housekeeping to confirm room status updates and coordinate timely turnovers</li>
<li>Share important updates, incidents, and guest needs through pass-on logs and internal tools to support smooth shift transitions</li>
<li>Attend scheduled meetings and contribute to team communication and improvement efforts</li>
</ul></li><li><b>Shift-Specific Duties</b>
<ul><li>AM Shift: Print expected departures report, review arrivals, and prepare for PM shift</li>
<li>PM Shift: Print credit manager&rsquo;s report, prepare for Night Audit, and confirm next-day readiness</li>
</ul></li><li><b>Standards &amp; Compliance</b>
<ul><li>Follow all resort policies, procedures, and safety protocols, including security of guest valuables</li>
<li>Maintain a neat, professional appearance and arrive prepared and on time for scheduled shifts</li>
<li>Uphold Mirbeau&rsquo;s culture of excellence by ensuring every guest interaction reflects warmth, attentiveness, and professionalism</li>
<li>Perform additional duties as assigned</li></ul></li><br>
</ul>
</div></li></ul><p></p><p><b><i>Qualifications, Skills &amp; Educational Requirements:</i></b></p>
<ul>
<li><div><ul><li><b>Experience &amp; Knowledge</b>
<ul><li>Previous experience in hotel, resort, or spa operations, with a strong understanding of front office procedures and guest service standards.</li>
<li>Experience with Property Management Systems (PMS) and hotel-related software highly valued.</li>
<li>Background in customer service or hospitality roles strongly preferred</li>
</ul></li><li><b>Skills &amp; Abilities</b>
<ul><li>Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment</li>
<li>Ability to multitask under pressure while remaining composed and focused</li>
<li>Proficiency in computer systems, including handling reservations, guest inquiries, and administrative tasks accurately</li>
<li>Genuine passion for hospitality and commitment to creating warm, thoughtful, and memorable guest experiences</li>
</ul></li><li><b>Professionalism &amp; Interpersonal Skills</b>
<ul><li>Polished, professional appearance in line with elevated hospitality standards</li>
<li>Naturally pleasant, charismatic, and welcoming demeanor, with the ability to build trust and put guests at ease</li>
<li>Calm, confident presence with the ability to handle guest interactions with empathy and professionalism</li>
<li>Strong verbal and written communication skills, with the ability to convey information clearly, tactfully, and effectively</li>
<li>Ability to engage courteously and collaboratively with guests, staff, and leadership at all levels</li>
</ul></li><li><b>Physical Requirements</b>
<ul><li>Ability to stand for extended periods while maintaining energy, focus, and professionalism</li>
<li>Physical stamina to thrive in a dynamic, guest-facing environment</li>
</ul>
</li></ul></div></li></ul><p><b><i>Employee Perks and Company Incentives:</i></b></p>
<ul>
<li><div><ul><li>Discounted rates for services and retail items within the spa!!</li>
<li>401K with company match</li>
<li>Medical, Dental, Vision and Life Insurance Plan</li>
<li>Employee Assistance Program and Resources</li>
<li>Paid time off for full-time AND part-time employees!!</li>
<li>Holiday Pay</li>
<li>Career advancement potential within the company</li>
<li>Anniversary Program!!</li>
<li>Work Performance Incentives</li>
<li>And more!!!</li></ul></div></li><br>
</ul>
<p></p> <p><b><i>At the front, only the best bring intention to every detail and make it feel effortless. </i></b><b><i>Come find your balance- and your future- with us.</i></b></p></div>

<div><div>City, State:</div>
Long Island City, New York<div></div>
Pay Range: $19.00 - $21.00<div></div><div><br>
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Operate the front desk according to standard operating procedures and with exceptional guest service.</li><li>
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.</li><li>
Check registration (folio) cards for completeness, accuracy, and legibility.</li><li>
 Maintain accurate cash sheet. Responsible for cash drawer balancing.</li><li>
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.</li><li>
Know emergency procedures and how to respond.</li><li>
Never say a guest&rsquo;s room number out loud.</li><li>
Be knowledgeable of hotel promotions.</li><li>
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.</li><li>
 Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.</li><li>
Complete daily reports, audits correspondences etc. as required by your shift.</li><li>
Keep lobby and office area clean at all times,</li><li>
Set wake-up calls as dictated by your shift.</li><li>
 Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.</li><li>
 Take and confirm credit cards for validity and acceptability.</li><li>
 Lock and secure area if leaving the front desk, even if it is for a moment!</li><li>
Create incident reports for guest injuries / issues when required.</li><li>
Answer all calls within three (3) rings. All calls are to be answered in a &ldquo;scripted&rdquo; manner.</li><li>
Take and record reservations with accuracy. Confirm as requested.</li><li>
Resolve guest complaints.</li><li>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li></ul><div></div><div>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.</div><div></div><div>
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE</div><div></div><div>
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.</div><div></div><div>
Associate demonstrates a high QUALITY of work:</div><ul><li>
Demonstrates accuracy and thoroughness.</li><li>
Monitors own work to ensure quality.</li><li>
Provides the best possible service to clients and customers.</li></ul><div></div><div>
Associate demonstrates acceptable PRODUCTIVITY standards</div><ul><li>
Meets or exceeds productivity standards.</li><li>
Produces adequate volume of work efficiently in a specific time.</li></ul><div></div><div>
Associate demonstrates excellent CUSTOMER SERVICE SKILLS</div><ul><li>
Responds to requests for service and assistance.</li><li>
Demonstrates the desire and ability to provide high quality service to both internal and external customers.</li><li>
Solicits customer feedback to improve service.</li></ul><div></div><div>
Associate demonstrates INITIATIVE</div><ul><li>
Asks for and offers help when needed.</li><li>
Includes appropriate people in decision-making.</li></ul><div></div><div>
Associate demonstrates ACCOUNTABILITY for their job performance</div><ul><li>
Takes responsibility for own actions.</li><li>
Performs work with little or no supervision; works independently.</li><li>
Can be relied upon regarding task completion and follow up.</li></ul><div></div><div>
EDUCATION AND EXPERIENCE REQUIREMENTS:</div><div></div><ul><li>
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.</li><li>
Ability to read and comprehend simple instructions, short correspondence, and memos.</li><li>
Ability to write simple correspondence.</li><li>
Ability to speak English fluently.</li><li>
Ability to interpret and perform basic computer and POS system functions.</li></ul><div></div><div>
WORK ENVIRONMENT:</div><div>
The work environment normally entails the following:</div><ul><li> Indoor work environment</li><li> May be exposed to and use of cleaning chemicals throughout the shift</li><li> Minimal to moderate noise levels consistent with hotel environment</li></ul><div></div><div>
Top of Form</div><div>
PHYSICAL DEMANDS:</div><div>
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.</div><div></div><div>
The physical activity normally entails the following attributes.</div><div>
Position is expected to:</div><ul><li> Stand more than 2/3 of the time</li><li> Walk less than 1/3 of the time</li><li> Sit less than 1/3 of the time</li><li> Lift up to 15 lbs</li><li> Push / pull up to 10 pounds</li></ul><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-12<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

STAYPINEAPPLE

<div><p><b>To quick apply to this position, text SP4152 to (425) 961-9911</b></p>
<p>Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.</p>
<p></p><p><b>Who we&rsquo;re looking for:
</b></p><p><b>NIGHT AUDITOR / GUEST SERVICES AGENT</b></p>
<p>We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
</p><p></p><p><b>What to expect:
</b></p><p><b>Here are a few things that will make your days full and rewarding:</b></p>
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
<p></p><p><b>Your experience and qualifications:
</b></p><div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
<p></p><p><b>Why us?
</b></p><p>As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:</p>
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
<p></p><p>Pay: $26.78 - $27.80 per hour</p>
<p>Status: Full Time</p></div>

Night Auditor/Guest Services Agent

FLIK Hospitality Group

<div><ul><li>We are hiring immediately for a part time <b>GUEST SERVICES AGENT </b>position.</li><li><b>
Location</b>: Washington University St. Louis - One Brookings Drive Suite 1194, Saint Louis, MO 63130. <i>Note: online applications accepted </i><i>only</i><i>.</i></li><li><b>
Schedule</b>: Part time schedule. Days may vary, shifts vary from 7:00 am to 3:30 pm or 3:00 pm to 11:30. Further details upon interview.</li><li><b>
Requirement</b>: Previous hotel and hospitality experience is preferred.</li><li><b>
Perks: Uniforms provided, metro pass, daily meals, and WashU scholarship opportunity!</b><br>
<ul><li><i>Internal Employee Referral Bonus Available</i></li></ul></li><li><b>
Fixed Pay Rate</b>: $19.00 per hour.</li></ul><p></p><p><br>
Free meals, uniforms and laundering service available at select locations.</p><p></p><p><b><br>
We Make Applying Easy! </b>Want to apply to this job via text messaging? Text <b>JOB</b> to <b>75000 </b>and search <b>requisition ID number</b><b> 1516045.</b></p><p>
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg</p><p>
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!</p><p></p><p><b><br>
What makes FLIK click?</b> Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.</p><p>
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn&rsquo;t merely a job but the start of a career where you can flourish.
</p><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2><br>
</div><div><p><br>
<br>
<b>Summary: </b>Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.
<br>
<br>
<b>Essential Duties and Responsibilities:
</b></p><ul><li>Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
</li><li>Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
</li><li>Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
</li><li>Balances and drops receipts according to accounting specifications.
</li><li>Provides guests with information about the facility, services, and amenities.
</li><li>Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
</li><li>Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
</li><li>Fields and resolves guest complaints or escalate for resolution to appropriate department.
</li><li>Assists guests in emergency situations.
</li><li>Maintains adequate supplies and functional equipment at the Front Desk.
</li><li>Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
</li><li>Perform other duties as assigned.
</li></ul></div></div></div><p><b>Associates at FLIK are offered many fantastic benefits.</b></p><p><b>
Both full-time and part-time positions offer the following benefits</b> to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</p><p><b>
Full-time positions also offer the following benefits</b> to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)</p><p><i>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. </i>For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf</p><p><b>
About Compass Group: Achieving leadership in the foodservice industry</b></p><p>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</p><p><br>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.</p><p>
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/</p><p>
Applications are accepted on an ongoing basis.</p><p>
Flik maintains a drug-free workplace.</p></div>

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Night Auditor/Guest Services Agent

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