guest services agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. 
 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 
 
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. 
 
About The Job 
 
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. 
 
As Guest Relations Agent, you will be responsible for the following duties 
<ul>
<li>
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met</li>
<li>Help the Guest Relations Management Team to meet and greet guests</li>
<li>Prepare the Daily Communication Form</li>
<li>Handle amenity requests and other guest relations programmes</li>
<li>Run and Participate in the VIPs meeting</li>
<li>Assists the Front Office during need periods</li>
<li>Handles guests&rsquo; complaints</li>
<li>Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments</li> 
</ul>
As Guest Relations Agent, we expect from you 
<ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li> 
</ul>
Our commitment to you 
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li> 
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

IHG Hotels & Resorts

<div>
 We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
 
 
 We are seeking a courteous, knowledgeable, and highly organized
 
 Concierge Agent
 
 to join our guest services team. As a Concierge Agent, you will serve as the primary point of contact for guests, providing exceptional service by offering information, recommendations, and assistance with all aspects of their stay. Your role is essential in enhancing the guest experience and ensuring their visit is memorable and seamless.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Greet guests warmly and professionally upon arrival and throughout their stay.
 </li>
 <li>
 Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
 </li>
 <li>
 Make reservations for restaurants, tours, shows, spa treatments, and other activities.
 </li>
 <li>
 Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
 </li>
 <li>
 Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
 </li>
 <li>
 Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
 </li>
 <li>
 Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
 </li>
 <li>
 Maintain records of guest preferences and history to provide personalized service for repeat visitors.
 </li>
 <li>
 Monitor and respond to guest inquiries via phone, email, or in person.
 </li>
 <li>
 Uphold all company policies, procedures, and brand standards.
 
 
 </li>
 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
 <li>
 High school diploma or equivalent required; hospitality or tourism degree preferred.
 </li>
 <li>
 Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 </li>
 <li>
 Proficient in Microsoft Office and hotel reservation or concierge software (e.g., Opera, GoConcierge, etc.).
 </li>
 <li>
 Ability to work a flexible schedule including nights, weekends, and holidays.
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Concierge Agent

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>Guest Service Center Agent - Waldorf Astoria Doha Lusail
A Guest Service Center Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing?
As Guest Service Center Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Center Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Receiving calls and transferring calls as required</li>
<li>Handling guest requests via telephone as required</li>
<li>Handling guest wake up calls</li>
<li>Registering guest requests and room defects</li>
<li>Following up on guest requests to ensure successful completion</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Center Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Center Agent - Waldorf Astoria Doha Lusail

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 Job Description
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A strong focus on customer service
 </li>
 <li>
 Prior experience in hotel front office operations is preferred
 </li>
 <li>
 Excellent communication skills; fluency in English is required
 </li>
 <li>
 Be able to work shifts, weekends and public holidays
 </li>
 <li>
 Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 </li>
 </ul>
</div>

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company&rsquo;s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The Role of the Reservations Agent:
We are excited to offer an opportunity for a Reservations Agent to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.
Our Ideal Candidate Will Have
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
Key Responsibilities:
<ul><li>Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue.
</li><li>Aims to upsell rooms and other services to maximize the profitability of the company
</li><li>Leases and cooperates with other departments as needed
</li></ul><ul><li>Creates reports or partake in projects as directed by management
</li><li>Maintain a records of guest preferences, VIP bookings, and special occasions.
</li><li>Building and maintaining positive relationships with guests, travel agents, and other referral sources to drive business.
</li><li>Monitoring reservation trends, analyzing data, and providing insights to optimize revenue and operational efficiency.
</li><li>Adhering to the hotel sales, marketing, and service standards, while also complying with hotel policies and procedures.
</li><li>Accurately recording and maintaining reservation information, managing room inventory, and ensuring data integrity in the reservation system.
</li></ul>Qualifications &amp; Experience:
<ul><li>Minimum 1 years&rsquo; experience in Hotel or Resort, as Reservations Agent
</li><li>Diploma or Bachelor's Degree in Hospitality Management , Hotel Management
</li><li>Fluency in English ; additional languages are a plus.
</li><li>Experience working with the Opera system / Excel (Microsoft office).
</li><li>The ability to work a rotating roster with evening and weekend availability
</li><li>Excellent time management skills
</li><li>Problem Solving Mindset</li></ul></div>

Reservations Agent - Al Zorah Beach Resorts in Ajman, UAE

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