guest services agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

HGI Lynnwood

Hilton Garden Inn Lynnwood - Guest Service AgentsFull time &amp; Part time positions availableWe are looking for a Hotel Guest Service Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a BrightHearted and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OnQ and Micros</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>High School Degree or higher a plus</li><li>Knowledge of POS system.</li><li>Food Handlers Certificate &ndash; Washington State</li><li>Washington Alcohol Certification</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Our brand personality is BrightHearted. How do you describe BrightHearted hospitality?</li><li>As a Front Desk Agent, what do you prioritize during your shift and how do you manage completing your tasks based on priorities?</li><li>We are looking for someone with strong independence &amp; strong decision making skills to join our team. How do you handle a Guest who is reporting at checkout that they had a housekeeping issue during their stay?</li></ul>Work Location: In person

Guest Service Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is seeking a
 
 Guest Experience Agent
 
 to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
 </li>
 <li>
 The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Being able to maintain attention to detail and accuracy in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 <li>
 Medical, dental, and vision insurance
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.
 </li>
 </ul>
</div>

Guest Experience Agent

Velkommen Inn

<div><div><div>Benefits:</div>
<ul><li>Employee discounts</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
</ul></div><div><div>Benefits &amp; Perks 
</div><ul><li>Fixed schedule</li>
<li>Career advancement opportunities</li>
<li>Competitive compensation</li>
<li>Hands-on hospitality experience</li>
<li>Positive, fast-paced work environment</li>
</ul><div>Join Our Team at Velkommen Inn</div>
<div>Velkommen Inn in Clifton, TX is looking for a friendly, dependable, and professional Front Desk Agent to join our team full-time. If you enjoy working with people, staying organized, and creating a welcoming guest experience, this could be a great fit for you.</div>
<div>In this role, you will be the first point of contact for our guests, helping create a positive and lasting impression from check-in to check-out. We are looking for someone with a warm personality, strong communication skills, and a customer-focused attitude who can stay calm and positive in a fast-paced environment. 
</div><div>Job Summary</div>
<div>As a Front Desk Agent, you will greet and assist guests, manage check-ins and check-outs, answer phones, handle reservations, process payments, and maintain an organized and welcoming front desk area. You will also communicate with housekeeping and maintenance to support smooth daily hotel operations and may be assigned small daily tasks as needed.</div>
<div>Your goal is to provide every guest with exceptional customer service and ensure they have a comfortable, pleasant stay. 
</div><div>Key Responsibilities</div>
<ul><li>Greet guests with a warm, positive, and professional attitude</li>
<li>Complete guest check-ins and check-outs accurately and efficiently</li>
<li>Answer phone calls, emails, and in-person guest inquiries</li>
<li>Take, update, and cancel reservations as needed</li>
<li>Process payments, issue receipts, and maintain accurate records</li>
<li>Issue room keys and explain room features, hotel amenities, and local attractions</li>
<li>Build rapport with guests and identify their needs through friendly conversation</li>
<li>Maintain a clean, organized, and welcoming front desk, lobby, and common areas</li>
<li>Communicate with housekeeping and maintenance to coordinate room availability and daily operations</li>
<li>Handle guest concerns professionally and resolve issues with a customer-focused approach</li>
<li>Ensure compliance with hotel health, safety, and quality standards</li>
<li>Complete paperwork and assigned tasks promptly and accurately</li>
</ul><div>Qualifications</div>
<ul><li>High school diploma or GED required; some college is a plus</li>
<li>Customer service or hospitality experience preferred</li>
<li>Friendly, outgoing, and professional personality</li>
<li>Strong communication, organization, and problem-solving skills</li>
<li>Comfortable multitasking in a fast-paced environment</li>
<li>Computer literacy required</li>
<li>Experience with hotel software such as Opera, Fidelio, or similar is a plus</li>
<li>Proficient in English; additional languages are a plus</li>
<li>Reliable transportation and punctual attendance required</li>
<li>Flexible to work nights, weekends, and holidays as needed</li>
<li>Ability to stand for extended periods and lift up to 25&ndash;30 pounds</li>
</ul><div>Why Work With Us</div>
<div>At Velkommen Inn, you&rsquo;ll be part of a team that values hospitality, professionalism, and guest satisfaction. This is a great opportunity for someone who wants to build experience in the hotel industry while working in a supportive environment with opportunities for growth.</div>
<div>If you are energetic, detail-oriented, and passionate about delivering excellent service, we&rsquo;d love to meet you.</div></div></div>

Front Desk Agent

FAENA

<div>
 
 THE FAENA CULTURE
 
 
 
 The
 
 FAENA
 
 Movement is one of culture, art and community. The
 
 FAENA
 
 Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world&rsquo;s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the
 
 FAENA
 
 Culture.
 
 
 
 Job Overview
 
 
 
 The Guest Experience Agent represents the hotel throughout all stages of the guest&rsquo;s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Maintain complete knowledge of:
 </li>
 <li>
 All Resort guest.
 </li>
 <li>
 Scheduled daily activities.
 </li>
 <li>
 In-house groups.
 </li>
 <li>
 Resort extension numbers.
 </li>
 <li>
 Beeper number/radios carried by resort personnel.
 </li>
 <li>
 All special requests (DND, screen calls, NRG, etc.)
 </li>
 <li>
 Hours of operation of each outlet.
 </li>
 <li>
 Features and services provided by the resort.
 </li>
 <li>
 Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.
 </li>
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
 </li>
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 <li>
 Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software.
 </li>
 <li>
 Must have excellent interpersonal and sales-related skills.
 </li>
 <li>
 Must have exceptional organizational skills.
 </li>
 <li>
 Must be able to handle multiple tasks and projects daily.
 </li>
 <li>
 Must be able to accurately type at least 50 words per minute.
 </li>
 <li>
 Must be able to work independently with little or no supervision.
 </li>
 <li>
 Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
 </li>
 <li>
 Accept, record and deliver wake-up calls.
 </li>
 <li>
 Provide callers with accurate information on resort facilities and services.
 </li>
 <li>
 Accept and process all guest requests for:
 </li>
 <li>
 Screening calls.
 </li>
 <li>
 Do not disturb.
 </li>
 <li>
 Call forwarding.
 </li>
 <li>
 Conference calls.
 </li>
 <li>
 Non-registered guest.
 </li>
 <li>
 Dedicated phone &amp; fax lines.
 </li>
 <li>
 Monitor telephone system problems and maintain log of such.
 </li>
 <li>
 Assist in emergency situations as central communication center for resort.
 
 
 </li>
 </ul>
 
 Physical Abilities
 
 
 
 <ul>
 <li>
 Ability to lift up to 25 pounds
 </li>
 <li>
 Ability to move safely in uneven terrain or in confined spaces.
 </li>
 <li>
 Ability to see and respond to dangerous situations.
 </li>
 <li>
 Ability to remain in stationary position for 8 hours or more.
 </li>
 <li>
 Satisfactorily communicate with guests, management and co-workers to their understanding
 
 
 </li>
 </ul>
 This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.
</div>

Front Desk Agent (Guest Experience Agent) Full-Time

Home 2 Suites Gonzales

Looking for the perfect Front Desk agent to join our wonderful team.*Responsibilities include checking guests in and out of rooms*Answering phones, dealing with guest issues, making reservations*May be required to work fill in or different shifts weekly*Must have a high school diploma or GED equivalent*Must be courteous, have a friendly and outgoing attitude and work well with others.MUST HAVE HOTEL EXPERIENCE TO APPLY!Job Types: Full-time, Part-timePay: $13.00 - $15.00 per hourWork Location: In person

Front Desk Clerk

Accor

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.
 </li>
 <li>
 Guest Arrival &amp; Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.
 </li>
 <li>
 Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.
 </li>
 <li>
 Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.
 </li>
 <li>
 Cashiering &amp; Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.
 </li>
 <li>
 System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.
 </li>
 <li>
 Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.
 </li>
 <li>
 Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.
 </li>
 <li>
 Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.
 </li>
 <li>
 Compliance &amp; Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.
 </li>
 <li>
 Training &amp; Development: Attend daily briefings, training sessions, and team meetings as required.
 </li>
 <li>
 Other Duties: Perform additional responsibilities or projects as assigned by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Previous experience in Front Office or Guest Services within a hotel or resort environment preferred.
 </li>
 <li>
 System Knowledge: Familiarity with Opera PMS or similar software.
 </li>
 <li>
 Language Skills: Excellent English communication skills (verbal and written) and fluency in Russian is required. Additional languages are an advantage.
 </li>
 <li>
 Customer Service: Strong interpersonal and problem-solving skills with a professional and courteous demeanor.
 </li>
 <li>
 Adaptability: Willingness to work flexible schedules, including evenings, weekends, and public holidays.
 </li>
 <li>
 Background: Prior experience in 3- or 4-star hospitality brands is an advantage but not essential.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Guest Service Agent (Russian Speaker)

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