guest services ambassador

Hilton

<div>Lobby Ambassador
A Lobby Ambassador maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
What will I be doing?
As a Lobby Ambassador, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Lobby Ambassador with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the Lobby Ambassador will perform the following tasks at the highest level of service:
<ul><li>Comply with Company brand standards at all times</li>
<li>Welcome guests on arrival and assist with their luggage</li>
<li>Maintain frequent contact with regular Guests and visitors</li>
<li>Park Guests' cars on the hotel premises, as required</li>
<li>Provide a driving service to Guests, as required</li>
<li>Ensure cleanliness and safety of all hotel vehicles</li>
<li>Keep up to date on all hotel services as well as VIPs and special events</li>
<li>Be knowledgeable on external locations, attractions, and landmarks in the vicinity</li>
<li>Project a professional manner with an emphasis on hospitality and guest service</li>
</ul>What are we looking for?
A Lobby Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience working within the hotel, leisure, and/or retail sector</li>
<li>A valid driver's license with no outstanding driving restrictions or infringements</li>
<li>Meticulous personal presentation and strong communication skills</li>
<li>Strong good communication skills</li>
<li>Calm, courteous, and discreet demeanor</li>
<li>A good knowledge of the area and the country in general, preferred</li>
<li>A passion for working on team as well as autonomously</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Lobby Ambassador

Leisure

The VIP Guest Service Ambassador is responsible for delivering exceptional, personalized service to high-profile and VIP guests within the theme park. This role ensures a premium guest experience by offering dedicated support, priority services, and seamless coordination throughout the guest&rsquo;s visit. The Ambassador maintains a professional and polished image while representing the brand at the highest level of hospitality standards.VIP Guest Relations<ul><li>Welcome VIP guests upon arrival and provide a warm, personalized introduction to the park&rsquo;s services and attractions.</li><li>Serve as the primary point of contact for all VIP guests, ensuring their needs are met promptly and professionally.</li><li>Escort guests to attractions, lounges, restaurants, and reserved areas as required.</li><li>Manage VIP reservations, fast-track entries, and access to premium experiences.</li></ul>Experience Coordination<ul><li>Ensure smooth coordination with ride operators, F&amp;B, entertainment teams, and security to deliver a seamless VIP experience.</li><li>Monitor guest flow and visit patterns to anticipate needs and maintain high satisfaction.</li><li>Resolve guest concerns with tact and efficiency, escalating only when necessary.</li></ul>Service Excellence<ul><li>Uphold the highest level of hospitality standards, ensuring all guest interactions reflect the company&rsquo;s brand and service culture.</li><li>Provide personalized recommendations based on guest preferences (dining, attractions, shows, etc.).</li><li>Maintain detailed knowledge of all park attractions, schedules, promotions, and VIP offerings.</li></ul>Operational Support<ul><li>Assist with VIP lounge operations, including check-in, refreshments, seating arrangements, and guest comfort.</li><li>Record and report guest feedback, incidents, and service metrics to the Guest Experience Manager.</li><li>Uphold health, safety, and security protocols at all times.</li></ul>Qualifications &amp; Experience Required<ul><li>Minimum 2 years of experience in hospitality, guest relations or theme park operations.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance with a strong customer-first attitude.</li><li>Ability to handle high-pressure situations with poise.</li><li>Fluent in English (Arabic or additional languages is an advantage).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Preferred<ul><li>Previous experience serving VIP or high-profile guests.</li><li>Background in luxury hotels, airlines, theme parks, or premium entertainment venues.</li><li>Strong knowledge of Qatar&rsquo;s hospitality standards and cultural expectations.</li></ul>Job Type: Full-timePay: QAR4,050.00 per monthApplication Question(s):<ul><li>We'll fill this position on urgent basis, can you join immediately, if then please mention the expected date of Joining...................</li></ul>Experience:<ul><li>Guest Service / Customer Service in premium level: 1 year (Required)</li></ul>Language:<ul><li>Fluent in English and Arabic will be an advantage (Required)</li></ul>

VIP Guest Service Ambassador

Grand Millennium Al Wahda

<div>As an F&amp;B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&amp;B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.
Key Job Responsibilities:<ul>
<li>
Welcome guests with warmth and enthusiasm, creating a positive first impression.</li>
<li>Provide personalized and attentive service, anticipating and fulfilling guest needs.</li>
<li>Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.</li>
<li>Recommend and assist guests in making menu selections based on preferences and dietary restrictions.</li>
<li>Ensure timely and accurate order delivery, coordinating with the kitchen and F&amp;B Associates.
</li><li>Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.</li>
<li>Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.</li>
<li>Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.</li>
<li>Collaborate with kitchen and F&amp;B team to maintain smooth operations and efficient service.</li>
<li>Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.</li>
<li>Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.</li>
<li>Maintain a professional appearance and demeanor at all times, embodying the brand's values.</li>
<li>Collaborate with the marketing team to support promotional activities and events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

F&B Ambassador

The VIP Guest Relation / Customer Experience Ambassador is responsible for providing exceptional service to VIP guests and ensuring a world-class, memorable experience throughout their visit. The role requires excellent communication skills, a customer-first attitude, and the ability to manage special requests and high-profile visitors in a fast-paced theme park environment.Guest Services &amp; VIP Handling<ul><li>Welcome, assist, and escort VIP guests from arrival to departure.</li><li>Provide personalized service to ensure an exceptional guest experience.</li><li>Manage guest inquiries, requests, and special arrangements promptly and professionally.</li><li>Coordinate with multiple departments (Operations, Attractions, F&amp;B, Security, etc.) to facilitate smooth experiences for VIP guests.</li></ul>Customer Experience Management<ul><li>Ensure guest satisfaction by proactively identifying needs and resolving concerns.</li><li>Monitor guest flow and service standards in VIP zones, lounges, and priority areas.</li><li>Conduct guest experience surveys and capture feedback for continuous improvement.</li><li>Support crowd control and queue management when required.</li></ul>Communication &amp; Coordination<ul><li>Serve as the primary point of contact for VIP guests and high-value clients.</li><li>Provide accurate information about park attractions, shows, schedules, events, and facilities.</li><li>Coordinate with Guest Services, Event Teams, and Operations for special events or VIP visits.</li></ul>Operational Support<ul><li>Maintain a professional appearance and follow grooming standards.</li><li>Keep records of VIP interactions, incidents, and service recoveries.</li><li>Assist during peak hours, special events, and promotional activities.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Tourism, or related field).</li><li>Previous experience in guest relations, customer service, hospitality, or theme parks is an advantage.</li><li>Excellent communication skills in English (Arabic or additional languages is a plus).</li><li>Strong interpersonal skills and a customer-centric mindset.</li><li>Ability to multitask and remain calm under pressure.</li><li>Pleasant personality with a professional appearance.</li><li>Willingness to work in a shift-based schedule, including weekends and holidays.</li></ul>Job Type: Full-timePay: QAR4,050.00 per monthApplication Question(s):<ul><li>Do you have notice period, or can you join immediately</li><li>Sponsorship transfer is mandatory for this position, are you ready to transfer.</li></ul>Experience:<ul><li>VIP Guest / Customer service: 1 year (Required)</li></ul>

Guest Relation / Customer Experience Ambassador

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25020506
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179236
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 No Westin, nos comprometemos a fazer com que os h&oacute;spedes possam retomar o controle e aprimorar seu bem-estar quando mais precisam durante suas viagens. Assim, podem ser as melhores vers&otilde;es de si mesmos. Para atender &agrave; miss&atilde;o de se tornar a marca de bem-estar mais conhecida na hotelaria, precisamos de pessoas apaixonadas e envolvidas, que tragam a programa&ccedil;&atilde;o &uacute;nica da marca do sonho para a realidade. Queremos colaboradores que tenham para si mesmos pr&aacute;ticas de bem-estar, tanto dentro como fora do hotel. Voc&ecirc; &eacute; o candidato ideal para o Westin se tem paix&atilde;o, otimismo e esp&iacute;rito de aventura, mant&eacute;m-se ativo e preserva seu bem-estar.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

<div>Additional Information 
Job Number25194804 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Ambassador

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10000 guest services ambassador jobs NEAR_ME

Lobby Ambassador

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Guest Relation / Customer Experience Ambassador

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Guest Arrival Expert

Welcome Ambassador