guest services assistant

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city&rsquo;s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
About the role
 
The Four Seasons Chicago is looking for a talented Guest Services Assistant Manager! This position is part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotel.
What you will do
<ul><li>Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards.
</li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
</li><li>Support the Front Office Manager and make sure all Front Office team members know what activities are available in the city (theatres, sports, concerts, shows, special exhibits, and sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
</li><li>Ensures proper procedure is established and followed to process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
</li><li>Works harmoniously and professionally with co-workers and supervisors.
</li><li>Works closely with Front Desk, Concierge, Reservations, Sales and Security ground and underground parking space) to assure smooth handling of guest arrivals and departures.
</li><li>Stores and retrieves guest luggage and packages.
</li><li>Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing.
</li><li>Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
</li><li>Embraces and supports the Training initiatives and philosophies of the company and works closely with the Training Manager and Departmental Trainers in the training and development of employees.
</li><li>Ensures employees have a complete understanding of Rules and Regulations, local policies and procedures, benchmark standards and behavior complies.
</li><li>Assists with the development of Guest Services Agents to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks.
</li><li>Through hands on management, supervises closely all GSAs in the performance of their duties in accordance with policies &amp; procedures and applicable laws.
</li><li>Monitors employee morale and provides mechanism for performance feedback and development.
</li><li>Conducts annual Performance Reviews providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees.
</li></ul>What you bring
<ul><li>We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills.
</li><li>At least 2-3 years of relevant work experience in a similar position
</li><li>Self-driven and a strategic resourcing professional.
</li><li>Able to work independently and under pressure in a fast pace working environment.
</li><li>Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.
</li><li>Valid Illinois Driver&rsquo;s License and capable of driving vehicles. 
</li></ul> 
What we offer:
<ul><li>Compensation: $62,000-$72,000
</li><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Travel discounts at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Energizing Employee Culture where you are encouraged to be your true self!
</li><li>Comprehensive learning and development programs to help you elevate your craft.
</li><li>Inclusive and diverse employee engagement &amp; recognition events all year-round.
</li></ul>Schedule &amp; Hours:
<ul><li>Full Time
</li><li>Shifts may vary and are arranged upon operation needs
</li><li>Able to work weekends, holidays and evenings as needed.
</li></ul>Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels &amp; Resorts by visiting us below:
Instagram: @FSChicago
Twitter: @FSChicago
Facebook: https://www.facebook.com/FourSeasonsHotelChicago/
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn More About Who We Are: We Are Four Seasons
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People &amp; Culture Department at 312-649-2153.
Don&rsquo;t miss this opportunity to be part of our award-winning team, while developing your career with the world&rsquo;s leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Guest Services Assistant Manager

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for an
 
 Service One Agent
 
 to join our T
 
 elecommunications
 
 team at
 
 Jumeirah Beach Hotel
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.&nbsp;
 </li>
 <li>
 Entering of HotSOS guest requests and monitoring of response timing.&nbsp;
 </li>
 <li>
 Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.&nbsp;&nbsp;
 </li>
 <li>
 Ensure all wakeup calls are correctly input into PMS.&nbsp;&nbsp;
 </li>
 <li>
 Ensure all wakeup calls are given on time and that the task is completed in PMS.&nbsp;&nbsp;
 </li>
 <li>
 Monitoring E Butler Chat and responding within 60 second&nbsp;
 </li>
 </ul>
 
 
 
 About you:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Senior Guest Services Assistant - Telecommunications - Jumeirah Beach Hotel

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

<div>
 
 We are hiring passionate hospitality professionals for various
 
 Front Office roles
 
 to be part of our dynamic and guest-focused team. If you love creating memorable first impressions and thrive in a fast-paced environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 Open Positions:
 
 
 <ul>
 <li>
 Guest Services Assistant
 </li>
 <li>
 Front Office Assistant
 </li>
 <li>
 Telephone Operator
 </li>
 <li>
 Concierge Agent
 </li>
 <li>
 Executive Butler
 </li>
 <li>
 Doorman
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Previous experience in a similar role within a hotel or resort setting
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong command of English (additional languages are a plus)
 </li>
 <li>
 Positive attitude and a naturally warm, welcoming presence
 </li>
 <li>
 Knowledge of Opera or similar PMS (preferred but not mandatory)
 </li>
 <li>
 UAE experience or international exposure is a plus
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Do:
 
 <ul>
 <li>
 Deliver a smooth, efficient check-in/check-out experience
 </li>
 <li>
 Handle guest requests and resolve any issues with professionalism and care
 </li>
 <li>
 Coordinate with other departments to ensure guest satisfaction
 </li>
 <li>
 Maintain high grooming standards and a polished front office presence
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a respected and award-winning hotel team
 </li>
 <li>
 Enjoy opportunities for growth and learning
 </li>
 <li>
 Work in a diverse, inclusive, and supportive environment
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 </ul>
 
 
</div>

Roles in Front Office

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul>
<li><div>An exceptional opportunity to join our high-profile hotel in Istanbul.</div>
</li>
<li><div>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</div>
</li>
<li><div>Be a part of the highly experienced team.</div></li></ul> 
<div> 
 
Key Accountabilities</div> 
<div></div>
<ul>
<li><div>Greet all arriving and departing guests as they enter and leave the Hotel.</div>
</li>
<li><div>Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.</div>
</li>
<li><div>Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.</div>
</li>
<li><div>Ability to give information and directions about Istanbul to guests and to drivers.</div>
</li>
<li><div>Keep the driveway and lobby safe, clean, and clear.</div>
</li>
<li><div>Handle errands for guest needs.</div></li></ul> 
<div>
</div><div>General requirements</div> 
<div></div>
<ul>
<li><div>Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.</div>
</li>
<li><div>Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.</div>
</li>
<li><div>Confident conversationalist always engaging with guests and colleagues.</div>
</li>
<li><div>Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.</div>
</li>
<li><div>Flexibility and capability of working under pressure.</div></li></ul> 
<div>
</div><div>We would be delighted to receive your CV and will liaise directly with suitable applicants.</div></div><div></div>

Page

Marriott International

<div>
 
 Additional Information
 
 European Language Speaker
 
 
 
 Job Number
 
 25137297
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Assistant

<div>
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
</div>

Guest Service Assistant

<div>Additional Information 
Job Number25130198 
Job CategoryRooms &amp; Guest Services Operations 
LocationElement City Center Doha, Zone 61, Bulmasan Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Agent (Element City Center Doha )

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