guest services assistant

Nugget Casino Resort

<div><div><b>FUNCTION:</b>
</div><div>Assist the Bell / Valet by expediting guest luggage and automobile service. This position does not drive guest or company vehicles.</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><br>
<div></div><ul><li>
Greet each guest with a smile, and eye contact, using the guest&rsquo;s name if known.</li><li>
Issue and receive guests claim check for luggage. Retrieve luggage for the guests.</li><li>
Organize guest luggage and ensure bellman or valet person arrives to assist guest in a timely manner.</li><li>
Receive guest claim checks for cars parked in valet and pull the keys for the valet driver to obtain guest&rsquo; car.</li><li>
Ensure guest vehicle keys are immediately put away in the appropriate key area.</li><li>
Keep guest vehicle key area neat, organized, and secure.</li><li>
Professionally answer all telephone calls coming to the bell /valet desk in a courteous and professional manner directing calls to appropriate persons.</li><li>
Coordinate special requests and or arrangements for guests such as, laundry drop off and pick up, deliveries and calling for taxi service as appropriate.</li><li>
Address guest concerns and or complaints in a timely and professional manner</li><li>
Establish and maintain effective channels of communication with all levels of the Nugget team and guests.</li><li>
Using the Nugget&rsquo;s system of recognition, recognize team members who are going &ldquo;above and beyond&rdquo; as appropriate</li><li>
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.</li><li>
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.</li><li>
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.</li><li>
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.</li><li>
Regular predictable attendance is required.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
REPORTING RELATIONSHIPS:</b> Guest Services Supervisor / Guest Services Manager</div><div></div><div><b><br>
MINIMUM REQUIREMENTS:</b></div><div></div><div><b><br>
EDUCATION LEVEL:</b></div><div>
High School diploma or equivalent is required.</div><div></div><div><b><br>
LANGUAGE:</b></div><div>
Effectively communicate with others both verbally and in written form using the English language.</div><div></div><div><b><br>
EXPERIENCE:</b><b>
</b></div><div>Minimum 1 year of guest service experience or related position experience required.</div><div></div><div><b><br>
SPECIAL SKILLS:</b></div><div></div><div><b><br>
LICENSE/CERTIFICATION:</b></div><div></div><div><b><br>
PHSYICAL DEMANDS AND WORK ENVIRONMENT:</b></div><div>
Ability to walk, stand, or sit for extended periods of time</div><div>
Ability to lift, and move product up to 50 lbs.</div><div>
Fine finger manipulation.</div><div>
Work environment may include smoke and variable temperature, lighting, and noise levels.</div><div>
Work may be performed indoors and outdoors during special events.</div></div><div></div>

Key Dispatcher Fulltime Swing Shift

Starlight Haven at Hot Springs

<p><b>Job description</b></p><p><b>Guest Services Part-Time Remote Receptionist Wanted!</b></p><p><b>If you&rsquo;re passionate about hospitality and enjoy leading, this is for you!</b></p><p>Welcome to Starlight Haven &ndash; a place where we make it easy to enjoy the outdoors with unique accommodations and resort-style amenities. We are known for our luxurious Geodesic Domes, Safari-Style Tents, A-Frame cabins, and Treehouses. Our teammates are vital to our success, and we are looking to add a part-time contract <b>Guest Services Remote Receptionist </b>to support two of our resorts.</p><p>We aim for top-notch cleanliness and service, and our 5-Star reviews show it (see Google)! As our Remote Receptionist, you&rsquo;ll work with the Resort Managers and other operations teammates to make sure guest questions and concerns are answered in a timely manner to optimize guest experience.</p><p><b>Key Responsibilities</b>: You will work closely with the Starlight Haven management team as a virtual support team member. Your day-to-day activities will include responding to guest inquiries via phone, email, and through Online Travel Agencies like AirBNB, VRBO, and Expedia, professionally addressing their concerns, questions, and requests. Among others, your duties include:</p><ul><li>Provide guests information about amenities and local attractions.</li><li>Assist guests troubleshooting in room equipment and automation (HVAC, managing remote locks, hot tub and grill questions.)</li><li>Handle guest complaints and disputes professionally, aiming to resolve issues promptly and maintaining positive guest relations.</li><li>Oversee phone reservations, packages, and experience upsells, gift cards, refunds, discounts, early and late checkout requests.</li><li>Collaborate with housekeeping, maintenance, and other departments to address guests concerns and find timely resolution.</li><li>Ensure all Online Travel Agencies maintain a 100% response rate and keep all replies (email, text, or phone) to a 10-minute or less response time.</li></ul><p><b>You will need your own laptop and cell phone to download guest services applications</b></p><p><b>Key Requirements: </b>The following skills are needed to be successful in this position:</p><ul><li>Prior Experience in the hospitality industry, AirBNB, VRBO, or other Online Travel Agencies.</li><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and the ability to quickly resolve issues.</li><li>Microsoft Office, Customer Relationship Management systems, property management systems and social media platforms.</li><li>Strong organizational skills, maintaining records, and departmental coordination.</li><li>Empathy and the ability to cultivate and maintain relationships with a diverse range of people.</li></ul><p><b>Schedule:</b> The Guest Services Remote Receptionist will work a rotating schedule of 15 &ndash; 20 hours per week to ensure evening and weekend coverage, with each Guest Services Remote Receptionist having every other weekend off. The exact schedule will be determined to meet expectations, and weekend work is required every other week. See below for an example schedule:</p><p><b>Weekly Schedule Breakdown</b>:</p><p>Work shifts run from 6pm to 11pm (5 hours)</p><p><b>Week 1</b>:</p><ul><li><b>Monday to Thursday</b>: Remote Receptionist A works (20 hours total).</li><li><b>Friday</b>: Remote Receptionist B works (5 hours).</li><li><b>Saturday and Sunday</b> Remote Receptionist B (10 hours total)</li></ul><p><b>Week 2</b>:</p><ul><li><b>Monday</b>: Remote Receptionist A (5 hours).</li><li><b>Tuesday to Friday</b>: Remote Receptionist B works (20 hours total).</li><li><b>Saturday and Sunday</b>: Remote Receptionist A works (10 hours total).</li></ul><p><b>Pay &amp; Benefits:</b> We offer great pay for our amazing team members. The Guest Services Remote Receptionist pay starts at <b>$13 per hour.</b></p><p><b>Other</b>: Starlight Haven is an equal-opportunity employer. The Company does not discriminate in access to employment opportunities or in employment or practices based on race, color, religion, gender, national origin, age, veteran or military status, pregnancy, marital status, sexual orientation, disability, genetic information, or other legally protected status.</p><p>Job Type: Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Remote</p>

Guest Services Remote Receptionist (Contract)

Suntex Marina Investors, LLC

<p></p><div><h1 class="jobSectionHeader"><b>JOB Posting</b></h1><div></div><div><br>
JOB TITLE: Guest Services Attendant</div><div>
DEPARTMENT: Front Office/Store</div><div>
REPORTS TO:<b> </b>General Manager</div><div></div><h1 class="jobSectionHeader"><b><br>
POSITION PURPOSE:</b></h1><div>
The Guest Services Attendant is responsible for carrying out operations for the marina and/or restaurant. The Guest Services Attendant&rsquo;s primary responsibility is the customer. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. The Guest Services Attendant projects a professional company image through all types of interaction. As this is a fast-paced environment, must be able to work under pressure.</div><h1 class="jobSectionHeader"><b>
DUTIES AND RESPONSIBILITIES:</b></h1><ul><li>
To greet and create an environment where the guests will be welcomed in an appropriate manner
</li><li>Provides the highest level of customer and guest services, expedites any and all requests from clients, guests and members.</li><li>
To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons</li><li>
Maintain a professional relationship with all agencies, contractors, vendors, and customers</li></ul><h1 class="jobSectionHeader"><b>
EDUCATION AND EXPERIENCE:</b></h1><ul><li>
Excellent customer service skills</li><li>
Must have a positive attitude</li><li>
Must have highly effective communication skills and time management skills</li><li>
Strong ability to develop partnerships with internal clients/others</li></ul><div></div><h1 class="jobSectionHeader"><b><br>
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:</b></h1><ul><li>
Must be able to independently lift, carry, push, and pull up to thirty (30) pounds</li><li>
Must be able to swim or be willing to wear a personal flotation device in instances of emergency</li></ul><ul><li>
Must be able to perform simple grasping, fine manipulation, and repetitive hand &amp; arm movements frequently, and squeezing &amp; overhead reaching occasionally</li><li>
Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.</li></ul><div></div><p><b><br>
STATEMENT OF PURPOSE</b></p><p>
This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual&rsquo;s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.</p><p></p><p><br>
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.</p></div><p></p>

Guest Services Attendant

Giri Hotel Management

<div><p><b>Job Description</b></p>
<p>
We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you.</p><p></p><p><b><br>
Job Description</b></p>
<p>
We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you.</p><br>
<p></p>
<p><b>
Work Performed</b></p>
<p>
As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.</p><br>
<p></p>
<ul><li>
Manage online, phone and in-person room reservations in sometimes fast-paced environment
</li><li>Communicate relevant shift information to next shift and direct supervisor</li><li>
Welcome guests, check them in/out, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment and resolve any payment discrepancies</li><li>
Respond to guest issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests</li><li>
Keep workstations and equipment clean, organized, and in good working order</li><li>
 Perform duties as outlined in the training procedures, following standard operating procedures</li><li>
Assist other departments when necessary</li><li>
Performs other duties as assigned, requested or deemed necessary by management</li></ul><br>
<p></p>
<p><b>
Requirements</b></p>
<ul><li>
High school education or equivalent experience</li><li>
1 or more full years employment experience in a related position</li><li>
Must be able to work onsite at the hotel location</li><li>
Hours required: Part Time 16-24 hours per week for Overnight; Weekends; Holidays shifts</li><li>
Proficiency in the English language</li><li>
Willingness to learn new technology platforms</li><li>
Ability to stand at front desk for long periods of time</li><li>
Ability to lift/push up to 50 lbs. guest luggage; limited</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li></ul><br>
<p></p>
<p><b>
Additional Preferred Skills/Qualities</b></p>
<ul><li>
Previous customer facing experience preferred</li><li>
Knowledge of Microsoft suite</li><li>
Second language is a plus, preferably Spanish or French</li></ul><br>
<p></p>
<p><b>
Compensation</b></p>
<p>
$21 Hourly</p><br>
<p></p>
<p><b>
Benefits</b></p>
<ul><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul><br>
<p></p>
<p><b>
How To Apply</b></p>
<p>
Apply <b>HERE</b>. Applications submitted by any other channel will not be considered.</p><br>
<p></p>
<p><b>
About </b><b>AC Marriott Burlington</b></p>
<div>
<p>AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a restaurant.</p></div><br>
<p></p>
<p><b>
About Giri Hotels</b></p>
<p>
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.</p><br>
<p>
</p><p>We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.</p><br>
<p></p>
<p>
You are right for the team if you are:</p>
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul><br>
<p></p>
<p>
Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.</p><br>
<p></p>
<p>
Watch A Brief Video To Learn More About Us</p><br>
<p></p>
<p><i>
Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p></div>

Overnight Guest Services - Part Time

Courtyard by Marriott

<div><p>Rate: $18-$18.50 per hour</p><p>
We are looking for houseman/driver to join our team at the Courtyard by Marriott Arlington Heihgts.</p><p>
The candidate must have a valid driver's license in the state of Illinois. He/She will in charge in maintaining the cleanliness of the public space and drive the shuttle service.</p><p><b><br>
What we offer:</b></p><ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul><p></p><p><b><br>
SUMMARY</b></p><p>
Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.</p><p></p><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.</p><ul><li>
Loads, unloads and delivers guest baggage in a courteous, helpful manner.</li><li>
Delivers messages and requested supplies to hotel guestrooms in a friendly and courteous manner to ensure guest satisfaction.</li><li>
Assists in the security of the property including hotel guests, employees, equipment and vehicles.</li><li>
Cuts and trims grass and shovels snow.</li><li>
Assists front desk by answering phones, delivering guest items (pillow, blankets, roll aways, etc), and providing guest service support. Provides breaks for front desk as needed.</li><li>
Assists in keeping the parking lot clean and free of hazards.</li><li>
Transports small equipment or tools between departments.</li><li>
Transports customers as requested using company vehicles and obeying traffic laws.</li><li>
Assists in setting up and cleaning up tables and chairs in banquet and meeting rooms.</li><li>
May clean rooms or public areas as needed, including emptying wastebaskets and ashtrays and transporting trash and waste to disposal area, replenishing supplies in restrooms, delivering linen and replacing light bulbs.</li></ul><p></p><p><b><br>
KHC POLICIES: </b>Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.</p><p></p><p><b><br>
PHYSICAL DEMANDS: </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.</p><p>
While performing the duties of this job, the employee is regularly required to stand; walk; stoop, kneel, crouch, bend or twist; and talk or hear. The employee frequently is required to use hands to handle, grasp or type; reach with hands and arms; climb or balance; and to push, pull or lift over 10 pounds. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</p><br>
<p></p>
<br>
Brand: Courtyard by Marriott
<br>
Address: 100 W Algonquin Rd Arlington Heights, IL - 60005
<br>
Property Description: 398 Courtyard by Marriott
<br>
Property Number: 398</div>

Hotel Houseman

Great Wolf Lodge

<div><p>Pay: $20.75 per hour</p><p></p><p><br>
At Great Wolf, the <b>Guest Services Supervisor</b> brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.</p><p></p><p><br>
Hiring immediately with full-time, part-time, and flexible scheduling<br>
</p><p></p><br>
<p><b>Join our Pack:</b>
</p><ul><li><b>Grow your career</b>: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li><b>Great Perks</b>: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li><b>Learn While You Earn</b>: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li><b>Prioritize Your Well-Being</b>: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li><b>Celebrate Your Uniqueness</b>: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.<br>
</li></ul><p></p><p><b>Benefits:</b>
</p><ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave<br>
<li>
</li></ul><p></p><br>
<p><b>Essential Duties &amp; Responsibilities</b></p><ul><li>
Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments</li><li>
Ensures daily success of check-in standards and operational efficiencies</li><li>
Provides coaching, encouragement, and recognition to pack members regularly</li><li>
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members</li><li>
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate</li><li>
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department</li><li>
Understands and participates in scheduling of staff, execution of labor management and forecasting</li><li>
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members</li><li>
Monitors performance of agents, providing real time feedback and coaching</li><li>
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met</li><li>
Participates in recruitment and selection of talent for the guest service team</li><li>
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS</li><li>
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.</li><li>
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair</li><li>
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs</li><li>
May also assist in supervising bell, valet and night audit and other roles as needed</li></ul><p></p><p><b><br>
Basic Qualifications &amp; Skills</b></p><ul><li>
High School diploma or equivalent experience</li><li>
Minimum of 1 year prior experience Rooms Division/Front Desk</li><li>
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook</li><li>
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills</li><li>
Proficient in both written and spoken English</li><li>
Ability to work flexible schedule including nights, weekends, holidays as needed</li></ul><p></p><p><b><br>
Desired Qualifications &amp; Traits</b></p><ul><li>
Associate's degree or higher in hospitality or related field</li><li>
Experience with Opera or similar system</li><li>
Previous hotel experience, preferably in a large family resort or hotel</li></ul><p></p><p><b><br>
Physical Requirements</b></p><ul><li>
Ability to lift 30lbs.</li><li>
Ability to stand/sit for long periods of time.</li><li>
Ability to bend, stretch and twist</li></ul><p></p><p><br>
Pay Rate: $ /hr</p><p>
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.</p><p></p><p><b><br>
Application Instructions:</b>
</p><p>Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 </p><p><b>Position Close Date:</b></p><p></p><p><b><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</b></p><p>
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</p><p></p><p><i><br>
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</i></p></div><p></p>

Guest Services Supervisor

AJS Hotels

<div><p><b>Overview</b></p>
<p>The Bell Person&rsquo;s primary role is to assist guests with their luggage at all times, but especially when arriving or exiting the hotel. This role will also be responsible for safely transporting guests between the hotel and the Louisville International Airport. The Bellperson will provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will also share in Houseperson duties as needed.</p>
<p><b>Safety and Environmental Performance</b></p>
<ul><li>Lead the safety effort by personal example</li>
<li>Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses</li>
<li>Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistencies to our customers</li>
<li>Immediately report all injuries to the supervisor or manager on duty</li>
</ul>
<p></p><p><b>Work Requirements</b></p>
<ul><li>Will serve as the face of the Crowne Plaza Hotel</li>
<li>A successful candidate supports our brand by providing our guests with exceptional customer service</li>
<li>Must be willing to greet our guests with a smile and in a hospitable, friendly, and professional manner</li>
<li>Will assist our guests with the unloading and loading of luggage, transporting luggage to and from the guest's room</li>
<li>Safely and efficiently operate the hotel shuttle van to transport guests to and from the airport and assist with loading and unloading guest&rsquo;s luggage and other belongings as needed.</li>
<li>Provide exceptional customer service by greeting guests, assisting with luggage, and ensuring a comfortable and enjoyable ride.</li>
<li>Maintains the front port-cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks etc.</li>
<li>Maintain a clean and well-maintained shuttle van, including washing, cleaning, fueling, regular inspections and adherence to maintenance schedules.</li>
<li>Inspects van to ensure that it is in order and that supplies are adequate. Reports damage, accidents, or unsafe conditions immediately to supervisor.</li>
<li>Follow all traffic laws and safety regulations while operating the shuttle van, ensuring the safety of passengers and other road users.</li>
<li>Coordinate with the Front Office Managers or Director of Rooms to schedule shuttle runs based on hotel needs.</li>
<li>Keep accurate records of shuttle runs, including passenger counts, destinations, and any notable incidents or feedback. Complete and submit daily vehicle inspection and guest count checklists.</li>
<li>Adhere to the hotel's policies and procedures, including confidentiality and security protocols.</li>
<li>Serves as a source of information on the location of restaurants and entertainment</li>
<li>Provides directions within the hotel to meeting rooms, restaurants, and other general information</li>
<li>Maintain a professional appearance and demeanor at all times, representing the hotel in a positive manner.</li>
<li>Keeps curb and work area neat and clean</li>
<li>Other duties as assigned</li>
</ul>
<p></p><p><b>Qualifications</b></p>
<ul><li>High School diploma or Equivalent</li>
<li>Ability to lift at least 50 pounds</li>
<li>Familiar with the Louisville and surrounding area</li>
<li>Must have a pleasant attitude, professional, and manners</li>
<li>Display the willingness to provide exceptional customer service to our guests</li>
<li>Hospitality experience desired</li>
</ul>
<p></p><p><b>Working Conditions</b></p>
<p>Will be standing, walking, pushing and pulling carts, and lifting luggage.</p>
<p></p><p><b>Physical Requirements</b></p>
<ul><li>Exert physical effort in transporting 50 pounds</li>
<li>Endure various physical movements throughout the work areas</li>
<li>Reach 6 feet</li>
<li>Remain in stationary position for 1 hour throughout work shift</li>
<li>Satisfactorily communicate with guests, management and co-workers to their understanding</li>
</ul>
<p></p><p>Other Duties<br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>
<p></p><p>Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.</p></div>

Bellperson (3rd Shift)

Search 10000+ Guest services assistant jobs near you this March. New roles added regularly across leading industries. Apply today.