guest services assistant

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25154305
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Services Assistant

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
<ul>
<li>Provide prompt, courteous and efficient service to all guests</li>
<li>Achieve a high level of customer satisfaction through personalized service from arrival till departure
</li><li>Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li>
<li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li>
</ul>
Ideally, you'll have a minimum of 1 to 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Assistant at Crowne Plaza Dubai Marina

Hilton

<div>Front Office Supervisor
A Guest Service Administrative Coordinator is responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. 
 
What will I be doing? 
As the Guest Service Administrative Coordinator, you will be responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Quality Control Program Guest Services - Salt and TripAdvisor</li>
<li>If necessary, direct interaction with customers</li>
<li>Preparation and control of internal and external e-mails</li>
<li>Responsible for the control and processing of requests chargeback / unauthorized charges</li>
<li>Control and execution of operational checklist (Traces, Credit limit, Masters Accounts, Alerts, block groups, VIPs request, profiles fill)</li>
<li>Acknowledgment letter elaboration for the Team Members</li>
<li>Organization of internal events</li>
<li>Preparation of internal and external documents</li>
<li>Know and promote the hotel facilities</li>
<li>Request proposed vendors</li>
<li>Attend operational meeting (once a month)</li>
<li>Maintain inventory of office supplies and prepare monthly requisitions</li>
<li>Assist the trainings that are required for their own training and pass on to colleagues their knowledge and experience to help them improve their work</li>
<li>Participation in the Blue Energy Committee</li>
</ul>What are we looking for? 
A Guest Service Administrative Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Good written and verbal communication</li>
<li>Positive attitude</li>
<li>Organization/discipline</li>
<li>Attention and concentration</li>
<li>Team work</li>
<li>Ability to work under pressure</li>
<li>Flexibility</li>
<li>Pro Activity</li>
<li>Commitment</li>
</ul>It will be advantageous in this position if you demonstrate the following capabilities and advantages:
<ul><li>Post graduate degree or coursework</li>
<li>Fluent in Advanced English</li>
<li>Previous experience in guest service</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Dusit Thani Dubai

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Opens and closes the doors for guests of the hotel.
 </li>
 <li>
 Greets arriving and departing guests using the Dusit Standard of greeting.
 </li>
 <li>
 Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest.
 </li>
 <li>
 Unloads the luggage of guests until the Bellman brings them inside.
 </li>
 <li>
 Ensures that the main entrance is manned at all times.
 </li>
 <li>
 Assists guest in giving directions and information needed.
 </li>
 <li>
 Maintain smooth flow of traffic at the front landing area.
 </li>
 <li>
 Must have knowledge of the hotel facilities, activities and services.
 </li>
 <li>
 Assist security by reporting undesirables or suspicious looking people within the hotel property.
 </li>
 <li>
 Ensures the cleanliness of the Main Entrance and the Lobby area.
 </li>
 <li>
 Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working.
 </li>
 <li>
 Assist guests in boarding elevators ensuring their safety.
 </li>
 <li>
 Assist handicapped visitors and guest from the car into and out of the hotel.
 </li>
 <li>
 Assists guests/patrons in hailing of taxis.
 </li>
 <li>
 Assist guest in paging their drivers at the parking area.
 
 
 </li>
 </ul>
 
 Administrative Responsibilities
 
 
 
 <ul>
 <li>
 Prepares reports on all accidents or unusual incidents in his area of responsibility.
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Communicates effectively with guests
 </li>
 <li>
 To be a good sales person to promote hotel&rsquo;s image and business
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Assists handicapped visitors and guests from bus/car into and out of the hotel.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 To be able to communicate with guests effectively and efficiently.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 At least High Vocational diploma in any discipline.
 </li>
 <li>
 Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.
 </li>
 <li>
 Ability to communicate basic English.
 </li>
 <li>
 Possess professional disposition with good communication and interpersonal skills.
 </li>
 <li>
 Physically strong. Ability to stand for a long period of time and lift luggage during the duty.
 </li>
 </ul>
</div>

Doorman

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153212
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Assistant

<div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

As a Bellboy, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel&rsquo;s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Greet and escort arriving and departing guests to and from their accommodations</li></ul>
<ul><li>Retrieve and transport guest luggage</li></ul>
<ul><li>Inspect guest rooms and acquaint guests with these rooms and their features</li></ul>
<ul><li>Respond to guest inquiries and requests in a timely, friendly, and efficient manner</li></ul>
<ul><li>Organize and store luggage, as needed, according to guidelines</li></ul>
<ul><li>Assist in the maintenance, appearance, and functionality of the equipment</li></ul>

What we need from you:
<ul><li>Positive attitude and communication skills</li></ul>
<ul><li>Ability to work flexible hours</li></ul>
<ul><li>Ability to work under pressure</li></ul>
<ul><li>Ability to work on my own and as part of a team</li></ul>
<ul><li>Commitment to responding to Guest requests and delivering high levels of service</li></ul>
<ul><li>Excellent grooming standards</li></ul>

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Bell Attendant

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