guest services assistant

Kimera Lounge Hotel

<div>
 
 
 &Scedil;irket Tan&inodot;m&inodot;
 
 
 
 Antalya, &Ccedil;&inodot;ral&inodot;&rsquo;da konumlanan Kimera Lounge Hotel, misafirlerin kendilerini evlerinde hissedebilecekleri, huzurlu ve samimi bir deneyim sunar. Misafirperverli&gbreve;imiz; i&ccedil;ten ilgi, detaylara verilen &ouml;zen ve unutulmaz deneyimler yaratma &uuml;zerine kuruludur.
 
 
 Kimera Lounge Hotel&rsquo;de ekip &ccedil;al&inodot;&scedil;mas&inodot;na de&gbreve;er verir, herkesin katk&inodot;s&inodot;n&inodot;n fark edildi&gbreve;i yak&inodot;n ve destekleyici bir &ccedil;al&inodot;&scedil;ma ortam&inodot; sunar&inodot;z. Tutkulu ekibimiz, her misafirin konaklamas&inodot;n&inodot; &ouml;zel k&inodot;lmak ve y&uuml;ksek hizmet standard&inodot;n&inodot; s&uuml;rd&uuml;rmek i&ccedil;in &ouml;zenle &ccedil;al&inodot;&scedil;&inodot;r. Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;n&inodot;zda, g&uuml;&ccedil;l&uuml; ve uyumlu bir ekibin par&ccedil;as&inodot; olursunuz.
 
 
 
 
 
 
 Pozisyon Tan&inodot;m&inodot;
 
 
 
 Bu pozisyon, &Ccedil;&inodot;ral&inodot;&rsquo;da bulunan otelimizde
 
 tam zamanl&inodot; ve sahada (on-site)
 
 g&ouml;rev alacak bir
 
 Misafir Asistan&inodot; (Guest Assistant)
 
 rol&uuml;d&uuml;r.
 
 
 Misafir Asistan&inodot; olarak; misafirleri kar&scedil;&inodot;lamak, taleplerini yan&inodot;tlamak ve konaklamalar&inodot; boyunca konforlar&inodot;n&inodot; sa&gbreve;lamak temel sorumluluklar&inodot;n&inodot;z aras&inodot;nda yer alacakt&inodot;r.
 
 
 Ayr&inodot;ca check-in ve check-out s&uuml;re&ccedil;lerine destek olmak, b&ouml;lge hakk&inodot;nda &ouml;neriler sunmak ve misafir geri bildirimlerini h&inodot;zl&inodot; ve profesyonel bir &scedil;ekilde &ccedil;&ouml;zmek de g&ouml;rev kapsam&inodot;ndad&inodot;r.
 
 
 Bu rol, ekipler aras&inodot; yak&inodot;n i&scedil; birli&gbreve;i gerektirir ve genel misafir deneyimini en &uuml;st seviyeye ta&scedil;&inodot;may&inodot; hedefler.
 
 
 
 
 
 
 Aranan Nitelikler
 
 
 <ul>
 <li>
 
 Rus&ccedil;a bilgisi zorunludur
 
 ; ek dil olarak &Idot;ngilizce tercih sebebidir
 </li>
 <li>
 Otelcilik, misafir ili&scedil;kileri veya &ouml;n b&uuml;ro deneyimi tercih edilir
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im becerileri, sab&inodot;r ve problem &ccedil;&ouml;zme yetkinli&gbreve;i
 </li>
 <li>
 Misafir odakl&inodot;, s&inodot;cak ve &ccedil;&ouml;z&uuml;m &uuml;reten bir yakla&scedil;&inodot;m
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;nl&inodot;k ve i&scedil; birli&gbreve;i becerisi
 </li>
 <li>
 Otel operasyonlar&inodot; ve misafir hizmetleri standartlar&inodot;na dair bilgi
 </li>
 <li>
 
 Ge&ccedil;erli s&uuml;r&uuml;c&uuml; belgesi ve aktif ara&ccedil; kullanabilme
 
 </li>
 <li>
 Detaylara y&uuml;ksek dikkat ve sorumluluk bilinci
 </li>
 </ul>
 
 
 
 
 
 Pozisyon Detaylar&inodot;
 
 
 <ul>
 <li>
 G&ouml;rev yeri: &Ccedil;&inodot;ral&inodot;, Antalya
 </li>
 <li>
 Lojman imk&acirc;n&inodot; sa&gbreve;lanmaktad&inodot;r
 </li>
 <li>
 &Ouml;n b&uuml;ro, rezervasyon ve misafir deneyimi ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;ma
 </li>
 <li>
 Misafirlerle konaklama &ouml;ncesi ve s&inodot;ras&inodot;nda ileti&scedil;imin y&ouml;netilmesi
 </li>
 <li>
 Ki&scedil;iselle&scedil;tirilmi&scedil; hizmetler ve &ouml;zel taleplerin organize edilmesi
 </li>
 </ul>
 
 
 
 
 Ger&ccedil;ek misafirperverli&gbreve;e, detaylara ve anlaml&inodot; deneyimler yaratmaya de&gbreve;er veren adaylar&inodot;n ba&scedil;vurular&inodot;n&inodot; bekliyoruz.
 
 
 ------------------------------------------------------------------------------------------------------
 
 
 
 Company Description
 
 
 
 Kimera Lounge Hotel, located in &Ccedil;&inodot;ral&inodot;, Antalya, offers a peaceful and welcoming escape where guests feel at home. Our hospitality is centered on genuine care, attention to detail, and creating memorable experiences. At Kimera Lounge Hotel, we value teamwork and foster a close-knit environment where every contribution is recognized. Our passionate team takes pride in delivering exceptional service and ensuring every guest's stay is special. Joining us means being part of a supportive and dedicated community.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site Guest Assistant role located in
 
 &Ccedil;&inodot;ral&inodot;
 
 . As a Guest Assistant, you will be responsible for welcoming guests, addressing inquiries, and ensuring their comfort throughout their stay. Additional responsibilities include assisting with check-ins and check-outs, providing local recommendations, and resolving guest concerns promptly and professionally. You will also collaborate closely with team members to maintain a high standard of hospitality and enhance the overall guest experience.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Russian; additional language skills, especially English, are a plus
 </li>
 <li>
 Previous experience in hospitality, guest relations, or front office preferred
 </li>
 <li>
 Strong customer service skills, including communication, patience, and problem-solving abilities
 </li>
 <li>
 A warm, attentive, and solution-oriented approach
 </li>
 <li>
 Teamwork and collaboration abilities to work effectively with colleagues
 </li>
 <li>
 Knowledge of hospitality operations and guest service standards
 </li>
 <li>
 
 Valid driver&rsquo;s license and active driving ability
 
 </li>
 <li>
 High attention to detail and a strong sense of responsibility
 </li>
 </ul>
 
 
 Position Details
 
 
 <ul>
 <li>
 Position based in &Ccedil;&inodot;ral&inodot;, Antalya
 </li>
 <li>
 Staff accommodation is provided on-site
 </li>
 <li>
 Working closely with front office, reservations, and guest experience teams
 </li>
 <li>
 Managing guest communication before and during the stay
 </li>
 <li>
 Supporting personalized arrangements and special requests, including transfers when needed
 </li>
 </ul>
 
 We are looking for someone who values genuine hospitality, attention to detail, and creating meaningful guest experiences.
 
 
 
 
</div>

Guest Assistant

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 As an Office Services Assistant, your role is to serve the needs of the business, our guests, and our colleagues by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the guests, handling all requests promptly and efficiently, and providing guests and employees with a safe and orderly environment.
 
 
 
 
 KEY RESPONSIBILITIES :
 
 
 <ul>
 <li>
 Maintain the cleanliness of all guest rooms at all times;
 </li>
 <li>
 Clean designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.)
 </li>
 <li>
 Clean and maintain all working equipment used;
 </li>
 <li>
 Empty trash bins;
 </li>
 <li>
 Keep track of the cleaning schedule;
 </li>
 <li>
 Adhere to all safety protocols, use and store chemicals properly, and use necessary safety materials when carrying out your tasks to ensure a safe work environment;
 </li>
 <li>
 Ensure that lost and found items are properly stored and maintain accurate logs;
 </li>
 <li>
 Notify management of occurring deficiencies or needs for repairs
 </li>
 
 
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications :
 
 
 
 Basic English skills.
 
 
 
 
 Experience :
 
 
 <ul>
 <li>
 Minimum 2 years of experience;
 </li>
 <li>
 Familiarity with weekly and monthly checklists
 </li>
 
 </ul>
 
 
 Knowledge :
 
 
 
 Knowledge of cleaning chemicals and supplies.
 
 
 
 
 Skills :
 
 
 <ul>
 <li>
 Basic communication skills;
 </li>
 <li>
 Organised and time management
 </li>
 
 </ul>
 
 
 Traits :
 
 
 
 Honest, Helpful, Focused and Flexible.
 
 
 
 
 
 
 Benefits
 
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 </ul>
 <ul>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 </ul>
 <ul>
 <li>
 Learning &amp; Development
 
 </li>
 </ul>
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 #KSABayut
 
 
 
 
 
</div>

Office Services Assistant (Cleaner)

My Place Hotels

<div>Location: My Place Hotel-Vancouver, WA
About the Role:
Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!
What You'll Do:<ul><li>
Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.</li><li>
Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.</li><li>
Night Audit &amp; Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.</li><li>
Cleaning &amp; Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.</li><li>
Safety &amp; Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.</li><li>
Learning &amp; Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.</li></ul>
What We're Looking For:
To excel in this role, you'll need a combination of technical skills and personal qualities:
Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
Multi-Tasking &amp; Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
Dependability &amp; Professionalism: We're looking for someone reliable, professional, and consistent in their work.
Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.
Benefits:<ul><li>
Competitive Pay: $17.50-$18.50</li><li>
Monthly Bonus Potential</li><li>
Flexible Scheduling: 11pm-7am</li><li>
Direct Deposit</li><li>
Cross-Training</li><li>
Growth Potential</li></ul>
Ready to Join Us?
If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.
Apply today and Make My Place Your Place!</div>

Guest Services Representative/Night Audit Part-Time

Giri Hotel Management

<div>Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you. 
Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you. 


Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. 

<ul><li>
Manage online, phone and in-person room reservations in sometimes fast-paced environment
</li><li>Communicate relevant shift information to next shift and direct supervisor</li><li>
Welcome guests, check them in/out, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment and resolve any payment discrepancies</li><li>
Respond to guest issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests</li><li>
Keep workstations and equipment clean, organized, and in good working order</li><li>
 Perform duties as outlined in the training procedures, following standard operating procedures</li><li>
Assist other departments when necessary</li><li>
Performs other duties as assigned, requested or deemed necessary by management</li></ul> 


Requirements
<ul><li>
High school education or equivalent experience</li><li>
1 or more full years employment experience in a related position</li><li>
Must be able to work onsite at the hotel location</li><li>
Hours required: Part Time 16-24 hours per week for Overnight; Weekends; Holidays shifts</li><li>
Proficiency in the English language</li><li>
Willingness to learn new technology platforms</li><li>
Ability to stand at front desk for long periods of time</li><li>
Ability to lift/push up to 50 lbs. guest luggage; limited</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li></ul> 


Additional Preferred Skills/Qualities
<ul><li>
Previous customer facing experience preferred</li><li>
Knowledge of Microsoft suite</li><li>
Second language is a plus, preferably Spanish or French</li></ul> 


Compensation

$21 Hourly 


Benefits
<ul><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul> 


How To Apply

Apply HERE. Applications submitted by any other channel will not be considered. 


About AC Marriott Burlington
<div>
AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a restaurant.</div> 


About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. 

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. 


You are right for the team if you are:
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul> 


Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth. 


Watch A Brief Video To Learn More About Us 


Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Overnight Guest Services - Part Time

Pet Resort Hospitality Group

Join Our Pack!We are on the lookout for a warm, energetic Guest Services Associate (GSA) to join our team. If you love wagging tails, happy customers, and creating unforgettable experiences for pets and their parents, this could be the paw-fect role for you.About the RoleAs a Guest Services Associate, you&rsquo;re the first friendly face (and voice) that pet parents encounter. You&rsquo;ll greet guests, manage check-ins and check-outs, book reservations, handle payments, and keep pet parents up to date throughout their pets&rsquo; stay. Behind the scenes, you&rsquo;ll make sure every furry friend&rsquo;s special needs, feeding instructions, and play preferences are recorded and communicated accurately&mdash;because every detail matters when caring for our guests.This role blends customer service, organization, and a love for animals into one rewarding position. No two days are ever the same&mdash;just like no two dogs&rsquo; personalities!We are looking to fill our PM shift (12p-closing)What You&rsquo;ll Do<ul><li>Welcome pets and parents with enthusiasm and professionalism</li><li>Handle check-ins, check-outs, and daily updates with accuracy and care</li><li>Book reservations and process payments</li><li>Maintain detailed records for each pet&rsquo;s stay&mdash;feeding, playtime, medications, and more</li><li>Communicate clearly with pet parents and teammates to ensure smooth operations</li><li>Recommend and sell fun add-on services to enhance every pet&rsquo;s resort experience</li><li>Keep the front desk area clean, organized, and inviting</li><li>Stay positive and collected, even when the lobby is full of excited pups</li></ul>What Success Looks Like<ul><li>A happy, well-informed pet parent who can&rsquo;t wait to return</li><li>Smooth, efficient front desk operations (and lots of tail wags)</li><li>Accurate records that keep our four-legged guests safe and comfortable</li><li>A supportive, upbeat team environment</li></ul>What You Bring<ul><li>A genuine love for pets and people</li><li>Excellent communication and multitasking skills</li><li>A positive attitude, even on the busiest days</li><li>Strong attention to detail and accuracy</li><li>Comfort with computers and point-of-sale systems</li><li>Flexibility to work weekends and holidays (our guests don&rsquo;t take those off!)</li></ul>Perks &amp; Benefits<ul><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off</li><li>Employee discounts (hello, free dog cuddles!)</li><li>A fun, team-oriented work environment where your passion for pets shines</li></ul>Ready to Bring the Joy?If you&rsquo;re ready to make tails wag and smiles shine, apply today and join a company that celebrates pets, people, and purpose every single day.Pay: $16.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have reliable transportation?</li></ul>Work Location: In person

Guest Services Associate

six senses

Vision and Values
 
As Guest Service Attendant, I fully comprehend the vision of Six Senses Southern Dunes to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
 
My duties and responsibilities will include: Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
 
Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
 
Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
 
Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
 
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
 
Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
 
Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
 
Handle guest complaints and record all guest comments accordingly.
 
Prepare guest bills.
 
Answer the telephone and email communications.
 
Escort guests to different areas and explain the Guest Journey.
 
Create and update guest profiles ensuring they are not duplicated.
 
Report lost and found items and submit guest incident reports to their manager.
 
Provide prompt, courteous and accurate service to guests at all times.
 
Serve the welcome drink or other menu offerings to the guests when required.
 
Maintain the equipment I use in safe conditions.
 
Log all product recommendations to guests.
 
Fill in documents / controls / reports for duty.
 
Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
 
Carry out when required stock count, both retail and professional stock.
 
Maintain a high standard of personal appearance, grooming and hygiene.
 
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
 
Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
 
Ensure all equipment of the department is kept clean and in good working condition.
 
Upsell all property facilities and activities.
 
Attend meetings and training as required.
 
Knowledge and strict adherence to LQA standards.
 
Perform any additional tasks given to me by supervisor/management.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Guest Service Attendant (Spa)

Springboard Hospitality

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h5 class="jobSectionHeader">Job Purpose</h5>

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader">Qualifications And Requirements</h5>

High School diploma /Secondary qualification or equivalent.
<h5 class="jobSectionHeader">
This Job Requires The Ability To Perform The Following</h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader">Other</h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Salary-$18.00 per hour

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked

Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
 
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>voco, The Shelby in Myrtle Beach, SC has an immediate opening for an experienced Hotel Front Office Supervisor.
<h5 class="jobSectionHeader">
Job Purpose</h5>

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader">Qualifications And Requirements</h5>

High School diploma /Secondary qualification or equivalent.
<h5 class="jobSectionHeader">
This Job Requires The Ability To Perform The Following</h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader">Other</h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Salary-$18.00 per hour

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked

Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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