guest services assistant

Banyan Tree

<div>Company Description 
&quot;Why work for Banyan Tree Doha? 
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views. 
Job Description 
As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.<ul><li>
Greet and welcome guests with a friendly, professional demeanor upon their arrival</li><li>
Assist guests with luggage handling during check-in and check-out processes</li><li>
Escort guests to their rooms, providing information about hotel amenities and services</li><li>
Offer knowledgeable recommendations about local attractions, dining options, and transportation in Doha</li><li>
Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition</li><li>
Assist with valet parking services when required</li><li>
Collaborate with front desk staff to ensure smooth check-in and check-out experiences</li><li>
Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service</li><li>
Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately</li><li>
Assist with special requests or errands to enhance guest satisfaction</li><li>
Ensure proper tagging and secure storage of guest luggage</li><li>
Perform additional duties as assigned by management to support overall hotel operations</li></ul></div>

Bellman

Farah Experiences

<div><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li>Fondly bid farewell to all guests exiting the park 
</li></ul>Essential:
<ul><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li><li>High levels of respect and integrity
</li></ul>Desirable:
<ul><li>Theme park/water park experience
</li><li>Higher secondary or equivalent</li></ul></div>

Guest Services Associate

Danat Al Emarat Hospital for Women & Children

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Danat Al Emarat is a world-class specialty women&rsquo;s and children&rsquo;s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics &amp; Gynecology, and Women&rsquo;s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.
 
 
 We are searching for UAE Nationals to be a part of our Patient Access Services team.
 
 
 As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist patients to ensure a positive and professional experience.
 </li>
 <li>
 Manage patient registration, insurance verification, and appointment scheduling.
 </li>
 <li>
 Handle cash collections, billing inquiries, and accurate patient identification.
 </li>
 <li>
 Provide Arabic-English interpretation to support clear patient-staff communication.
 </li>
 <li>
 Support clinical assistant duties as required.
 </li>
 <li>
 Ensure compliance with DOH, DHA, and JCI standards.
 </li>
 <li>
 Communicate effectively with patients, families, and medical teams.
 </li>
 <li>
 Contribute to service excellence and continuous process improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 UAE National with a valid Family Book.
 </li>
 <li>
 Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
 </li>
 <li>
 Strong attention to detail and ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Excellent communication and interpersonal skills with a patient-centric approach.
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
 </li>
 <li>
 Fluency in both Arabic and English, with the ability to provide interpretation support.
 </li>
 </ul>
</div>

Guest Services Officer (Part-time)

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE COURTEOUS ASSISTANCE WITH LUGGAGE, ROOMING AND GUEST RELATIONS<ul><li>
Checks the daily arrival list.</li><li>
Assists guests with luggage to the front desk.</li><li>
Escorts guests to room, placing luggage in room.</li><li>
Inspects guest room for adequate supplies and informs guests of room amenities.</li><li>
Hands over the room key to the guest.</li><li>
Delivers faxes, messages, packages etc. for guests, and undertakes any other requests to ensure their comfort.</li><li>
Pages guest in lobby or other areas as needed.</li><li>
Maintains the appearance of the hotel lobby and entrance.</li><li>
Refills and replaces promotional material as needed.</li><li>
Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture.</li><li>
Keeps luggage storage room clean and tidy.</li><li>
Ensures the efficient delivery and collection of group luggage.</li><li>
Facilitates prompt check-out by assisting guests.</li><li>
Assists guests to bring luggage from room to hotel entrance.</li><li>
Assists guests with luggage to the taxi or car, after guest settles his/her bills.</li><li>
Stores and receives luggage when requested; issues completed claim checks to guest when storing luggage.</li><li>
Ensures that hotel flags are in good condition and replace when required.</li><li>
Ensures that items left for collection are properly registered and handed over to the correct person according to the procedure.</li><li>
Assists valet with parking and handing over valet tickets during the night and busy time.</li><li>
Executes wakeup call along with security in case the guest doesn&rsquo;t answer the call by operator.</li><li>
Ensures all airport drop offs/ taxi arrangements/ shuttle service is running smoothly.</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines, printers, and Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Reports any suspicious behaviour of guests and staff to the Bell Captain, Service Manager, and Security.</li><li>
Notifies Bell captain and Executive Housekeeper of lost and found objects.</li><li>
Ensures that all potential and real hazards are reported appropriately immediately.</li><li>
Follows emergency procedures for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies the Bell captain.</li><li>
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.</li></ul> 
GUEST RELATIONS<ul><li>
Acquires and uses information from the Bell Captain&rsquo;s updated database of regular guests and VIP guests to provide personalised service.</li><li>
Welcome and escorts guests in a courteous manner.</li><li>
Promotes Radisson Blu Hotels, inviting guests to return.</li><li>
Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.</li><li>
Knows how to handle &ldquo;100% Guest satisfaction&rdquo;, and is able to change and / or fix TV&rsquo;s, deal with radios in guestrooms, etc.</li><li>
Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance.</li><li>
Provides guests with hotel brochures, local maps and refers them to the Concierge for further information.</li><li>
Proactively informs Front Office staff regarding spelling of guest&rsquo;s names based on luggage labels.</li><li>
Knows the names of key people within Radisson Blu and Owner.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and notifies Concierge, and appropriate Department Head immediately for appropriate follows-up.</li></ul>
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Updates self on guest room availability.</li><li>
Updates self on conference, banqueting and other events in the hotel.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of all current hotel promotions.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and assisting Front Office as needed.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li><li>
Maintains own working area and materials. Ensures they are clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows:</li></ul><ul><li>
Hotel fire, bomb and emergency procedures</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights)</li><li>
Hotel and corporate marketing and promotional programs</li><li>
Corporate clients and clients generating high business volume</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

BELL BOY

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
Customer relations<ul><li>Establish good working relationships with the guests and your colleagues.</li></ul>
Professional techniques / Production<ul><li>Ensure that the guest service is excellent so that he/she will return to the hotel.</li><li>Update Guest history.</li><li>Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.</li><li>Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.</li><li>Follow up on the guest requests and ensure it is done or offer alternative solution.</li><li>Own the problem, solve it and follow up, involve your supervisor when it is necessary.</li><li>Ensure that the service offered and the provisions provided to the guests are up to company standard.</li><li>Ensure that the service provided to the guests will win their loyalty to return to the company.</li><li>Provide wake-up calls as requested by the guests.</li><li>Inform the guest of all the conditions related to their stay in the hotel.</li><li>Forward any messages received for the guest.</li><li>Forward all relevant information to the other departments in the hotel.</li><li>Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.</li><li>Perform miscellaneous job-related duties as assigned.</li></ul>
 Commercial / Sales<ul><li>Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.</li></ul>
 Management and administration<ul><li>Ensure that the handing of a reservation for the hotel is done with complete professionalism.</li><li>Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.</li><li>Attend all the departmental briefing and training programs concerned.</li><li>Prepare lists of arrivals, departures, residents and VIPs.</li><li>Apply Policy and Procedure for cash handling as per Hotel regulation.</li><li>Apply Guest Credit Policy as per Hotel regulation.</li></ul><div> 
Qualifications</div><ul><li> 
University graduate / Hotel Management or related course.
</li><li>At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels. 
</li></ul> 
<div>Additional Information</div> 
Skills / Qualities<ul><li> Opera know-how</li><li>Health in good condition</li><li>Fluent in English language and conversational Arabic</li></ul></div>

Guest Service Attendant

Embassy Suites Atlanta Buckhead

<div>
 Embassy Suites by Hilton Atlanta Buckhead is searching for a Guest Service Agent to join their team!
 
 
 
 Shift Pattern:
 
 Full open availability is required including weekdays, weekends, and holidays between the hours of 7am - 11:30pm
 
 
 
 Pay Rate:
 
 $15.75 per hour
 
 
 
 What are the benefits of working for Hilton?*
 
 
 
 We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
 
 
 <ul>
 <li>
 Access to your pay when you need it through DailyPay
 </li>
 <li>
 Medical Insurance Coverage &ndash; for you and your family
 </li>
 <li>
 Mental Health Resources
 </li>
 <li>
 Best-in-Class Paid Time Off (PTO)
 </li>
 <li>
 Go Hilton travel discount program
 </li>
 <li>
 Supportive parental leave
 </li>
 <li>
 Matching 401(k)
 </li>
 <li>
 Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
 </li>
 <li>
 Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
 </li>
 <li>
 Career growth and development
 </li>
 <li>
 Team Member Resource Groups
 </li>
 <li>
 Recognition and rewards programs
 </li>
 <li>
 Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
 
 
 
 </li>
 </ul>
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
 </li>
 <li>
 Respond to guest inquiries and in a timely, friendly and efficient manner
 </li>
 <li>
 Provide driving and/or walking directions to guests to local destinations
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
 </li>
 <li>
 Assist fellow team members and other departments wherever necessary to maintain positive working relationships
 </li>
 <li>
 Provide or obtain accurate information
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Embassy Suites Atlanta/Buckhead
 
 
 
 Schedule
 
 
 
 Part-time
 
 
 
 Brand
 
 
 
 Embassy Suites by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184629
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 Combinando um glamour atemporal com um esp&iacute;rito de vanguarda, o St. Regis Hotels &amp; Resorts se compromete com proporcionar experi&ecirc;ncias &uacute;nicas em mais de 50 hot&eacute;is de luxo e resorts nos melhores endere&ccedil;os do mundo. A partir da abertura do hotel St. Regis em Nova York por John Jacob Astor IV, no in&iacute;cio do s&eacute;culo 20, a marca se manteve comprometida com um alto n&iacute;vel de atendimento para os h&oacute;spedes, antecipando suas necessidades, com atendimento prestado por uma equipe de anfitri&otilde;es gentis que combinam sofistica&ccedil;&atilde;o cl&aacute;ssica e sensibilidade moderna, al&eacute;m do nosso caracter&iacute;stico servi&ccedil;o de mordomo. Convidamos voc&ecirc; a explorar carreiras no St. Regis. Ao entrar para o St. Regis, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

Guest Services Associate I

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