guest services assistant

Hilton Hotels

As a Personal Assistant (Telephone Operator), you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to respond quickly and effectively. You will play a key role in guest communications, ensuring their needs are met and their expectations exceeded. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
 <li>Achieve positive outcomes from guest queries in a timely and efficient manner.</li>
 <li>Accept and deliver all messages correctly and promptly for both guests and management.</li>
 <li>Ensure all wake-up calls are scheduled and delivered accurately and on time.</li>
 <li>Demonstrate knowledge of all hotel facilities, services, and dining options, and use up-selling techniques to promote these offerings where appropriate.</li>
 <li>Handle emergency calls immediately and relay comprehensive and accurate information as required.</li>
 <li>Ensure all guest information and requests are handled discreetly and with the highest level of confidentiality.</li>
 <li>Provide detailed and accurate information during shift handovers to guarantee service continuity.</li>
 <li>Demonstrate a consistently high level of customer service, maintaining a courteous and professional telephone manner at all times.</li>
 <li>Comply with hotel security, fire regulations, and all health and safety legislation.</li>
 <li>Participate in training sessions to enhance communication skills, product knowledge, and customer service techniques.</li>
 <li>Demonstrate in-depth knowledge of local attractions, cultural highlights, landmarks, and services in the hotel s vicinity.</li>
 <li>Ensure compliance with Waldorf Astoria brand standards in all communications.</li>
 <li>Support other departments as necessary to maintain seamless guest service.</li>
</ul>

Personal Assistant (Telephone Operator)

Hilton

<div>
 A Hotel Operations Administration Assistant plays a pivotal role in supporting the daily functions of various hotel departments, ensuring seamless operations and exceptional guest experiences. Below is an overview of the key responsibilities and duties associated with this role across different departments:
 
 
 <ul>
 <li>
 Front Office:
 </li>
 <li>
 Guest Services: Assist in administration for front desk operations, ensuring accuracy and adherence to hotel policies and procedures.
 </li>
 <li>
 Guest Relations: Develop guest services to enhance the guest experience.
 </li>
 <li>
 Housekeeping:
 </li>
 <li>
 Administrative Support: Provide administrative assistance to the housekeeping department, including meeting minutes and maintaining operational records.
 </li>
 <li>
 Communication: Serve as a liaison between housekeeping and other departments to ensure guest satisfaction and operational efficiency.
 </li>
 <li>
 Engineering:
 </li>
 <li>
 Maintenance Coordination: Assist in scheduling and tracking maintenance tasks, ensuring that all hotel facilities are in optimal working condition.
 </li>
 <li>
 Record Keeping: Maintain logs of maintenance activities, equipment status, and service requests.
 </li>
 <li>
 Food and Beverage:
 </li>
 <li>
 Event Support: Provide administrative support for food and beverage operations, including event planning, menu coordination, and liaising between operational departments.
 </li>
 <li>
 Inventory Management: Assist in tracking inventory levels, ordering supplies, and ensuring compliance with health and safety standards.
 </li>
 <li>
 Kitchen:
 </li>
 <li>
 Administrative Assistance: Support kitchen operations by managing administration requirements, ensuring accuracy and adherence to hotel policies and procedures.
 </li>
 <li>
 Compliance Monitoring: Ensure adherence to food safety regulations and assist in maintaining cleanliness and organization within the kitchen.
 </li>
 <li>
 Recreation and Animation:
 </li>
 <li>
 Program Coordination: Assist in planning and organizing recreational activities and entertainment programs for guests.
 </li>
 <li>
 Guest Engagement: Promote and manage guest participation in various activities, ensuring a memorable experience.
 </li>
 <li>
 Hygiene:
 </li>
 <li>
 Compliance Monitoring: Assist in monitoring that all hotel areas adhere to hygiene and cleanliness standards.
 </li>
 <li>
 Security:
 </li>
 <li>
 Safety Protocols: Assist in monitoring security measures to ensure the safety of guests and staff.
 </li>
 <li>
 Incident Reporting: Help in documenting and reporting security incidents, coordinating with law enforcement when necessary.
 </li>
 <li>
 Director of Operations:
 </li>
 <li>
 Administrative Support: Provide comprehensive administrative assistance to the Director of Operations, including scheduling, reporting, and communication with department heads.
 </li>
 <li>
 Project Coordination: Assist in coordinating special projects, operational improvements, and strategic initiatives across departments.
 
 
 
 </li>
 </ul>
 In summary, the Hotel Operations Administration Assistant is integral to the smooth functioning of hotel operations, providing essential support across various departments to ensure guest satisfaction and operational excellence.
 
 
 
 What are we looking for?
 
 
 
 An Operation Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent administration and IT skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous administrative experience in a fast paced environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hurghada Plaza
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Operation Administrative Assistant

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
<ul>
<li>Provide prompt, courteous and efficient service to all guests</li>
<li>Achieve a high level of customer satisfaction through personalized service from arrival till departure
</li><li>Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li>
<li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li>
</ul>
Ideally, you'll have a minimum of 1 to 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Assistant at Crowne Plaza Dubai Marina

Saudi Entertainment Ventures | SEVEN

<div>
 
 
 Job Purpose:
 
 
 
 The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.
 
 
 
 
 
 
 Functional Accountabilities:
 
 
 
 
 Key Accountability Areas:
 
 
 
 
 Guest Interaction and Assistance
 
 
 <ul>
 <li>
 Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
 </li>
 <li>
 Handle guest inquiries, including providing information about the facility, operating hours, and available services.
 </li>
 <li>
 Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.
 </li>
 </ul>
 
 
 Guest Service
 
 
 <ul>
 <li>
 Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
 </li>
 <li>
 Provide proactive support by anticipating guest needs and offering assistance before being asked.
 </li>
 <li>
 Promote additional services and amenities offered at the facility to enhance the guest experience.
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
 </li>
 <li>
 Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
 </li>
 <li>
 Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.
 </li>
 </ul>
 
 
 Communication and Coordination
 
 
 <ul>
 <li>
 Maintain clear and effective communication with other team members to ensure a seamless guest experience.
 </li>
 <li>
 Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
 </li>
 <li>
 Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.
 </li>
 </ul>
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
 </li>
 <li>
 Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
 </li>
 <li>
 Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.
 </li>
 </ul>
 
 
 Service Level Standards
 
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 KNOWLEDGE &amp; EXPERIENCE:
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent. Additional training in guest service or hospitality is preferred.
 </li>
 </ul>
 
 
 Professional Certifications
 
 
 <ul>
 <li>
 Certification in Customer Service or Hospitality is a plus.
 </li>
 </ul>
 
 
 Required Experience
 
 
 <ul>
 <li>
 1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
 </li>
 <li>
 A positive attitude and a commitment to providing exceptional guest service.
 </li>
 </ul>
 
 
</div>

Guest Services Associate - Riyadh

<div>Bellman
A Bellman is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
What will I be doing? 
As a Bellman, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Greet and escort arriving and departing guests to and from their accommodations</li><li>
Retrieve and transport guest luggage</li><li>
Inspect guest rooms and acquaint guests with these rooms and their features</li><li>
Respond to guest inquiries and requests in a timely, friendly and efficient manner</li><li>
Organize and store luggage, as needed, according to guidelines</li><li>
Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
Bellman serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Positive attitude and communication skills</li><li>
Ability to work flexible hours</li><li>
Ability to work under pressure</li><li>
Ability to work on own and as part of a team</li><li>
Commitment to respond to Guest requests and deliver high levels of service</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience as a Bell person</li><li>
Previous experience working within a hotel</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bellman

Glow Beauty On Demand

Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Job Type: Full-time Role Summary As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands. What You ll Do * Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes. * Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions. * Support the rooms and guest services team in daily operations. * Ensure guest requests and issues are managed promptly and effectively. * Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations. Ideal Profile * Previous experience in guest services or front-of-house roles in a luxury hospitality environment. * Excellent communication and interpersonal skills. * Strong attention to detail and ability to anticipate guest needs. * Fluency in English; additional languages are an advantage. * Flexible, team-oriented, and able to work in a fast-paced resort setting.

Guest Services Associate

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role
<div>Greets guests and escorts them to their rooms
</div><ul><li>Delivers luggage to room upon check-in and picks up luggage from room upon departure,
</li></ul><ul><li>moving the luggage to storage or the Front Drive.
</li></ul><ul><li>Maintains proper records of deliveries and pick-ups. (40%) Handles all guest interactions with the highest level of hospitality and professionalism,
</li></ul><ul><li>accommodating special requests whenever possible; resolves customer complaints,
</li></ul><ul><li>assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
</li></ul><ul><li>(20%) Greets all guest passing through lobby and offers them assistance. (10%). Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>(10%) Works harmoniously and professionally with co-workers and supervisors. (10%) Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. (5%) Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%)
</li></ul>What you will do
<div>Provides a high level of cleanliness in the lobby and luggage storage room.
</div><ul><li>Assists guests at the Concierge Desk.
</li></ul><ul><li>Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff.
</li></ul>What you bring
<ul><li>Minimum level of hospitality experience is required prefer with previous experience in 5stars luxury hotel
</li></ul><ul><li>Good level of English skills reading speaking and writing
</li></ul><ul><li>Body physically condition in good shape is prefer
</li></ul><ul><li>Ability to work different shift 
</li></ul><div> 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li></li></ul></div>Schedule &amp; Hours:
<ul><li>Full Shift (Not part time
</li></ul><ul><li>9 Hours a day including one hour break
</li></ul><ul><li>Vacation plan according to the resort P&amp;P</li></ul></div>

Guest services Attendant

Search 10000+ Guest services assistant jobs near you this November. New roles added regularly across leading industries. Apply today.