guest services associate

Naseem Healthcare

The Arabic Guest Relations Associate is responsible for delivering an exceptional patient experience by providing professional, courteous, and culturally sensitive assistance to patients and visitors throughout their healthcare journey. The role serves as a bridge between patients and internal departments, ensuring effective communication, prompt resolution of concerns, and high levels of patient satisfaction while upholding the standards of Naseem Healthcare.Key Responsibilities<ul><li>Welcome patients and visitors warmly and ensure a positive first impression of the facility.</li><li>Assist Arabic-speaking patients with registration, appointments, and navigation within the medical center.</li><li>Provide accurate information regarding hospital services, departments, doctors, and procedures.</li><li>Handle patient inquiries, concerns, complaints, and feedback professionally, ensuring timely resolution or escalation.</li><li>Coordinate with Reception, Nursing, Medical, Insurance, Billing, and other departments to facilitate seamless patient care.</li><li>Assist patients requiring special attention, including elderly patients, VIPs, pregnant women, and patients with disabilities.</li><li>Conduct patient rounds to ensure satisfaction and identify opportunities for service improvement.</li><li>Record, monitor, and follow up on patient complaints and service requests until closure.</li><li>Support patient education by explaining hospital policies, processes, and available services.</li><li>Maintain confidentiality of patient information in accordance with hospital policies and applicable regulations.</li><li>Participate in patient satisfaction surveys and assist in implementing service improvement initiatives.</li><li>Prepare daily, weekly, and monthly reports on guest relations activities, complaints, compliments, and service recovery.</li><li>Ensure compliance with hospital quality standards, patient rights, and customer service protocols.</li><li>Assist during hospital events, health campaigns, and VIP visits as required.</li><li>Perform any other duties assigned by the Guest Relations Supervisor or Management.</li></ul>Qualifications<ul><li>Bachelor's Degree in Business Administration, Healthcare Administration, Hospitality Management, or a related field.</li><li>Certification in Customer Service or Hospitality is an added advantage.</li></ul>Experience<ul><li>Minimum 2 years of experience in Guest Relations, Customer Service, Front Office, or Patient Experience within a healthcare or hospitality environment.</li><li>Experience in hospitals or medical centers is highly preferred.</li></ul>Work Location: In person

Arabic Guest Relations Associate

Holiday Inn Express and Suites

As a Guest Service Representative you are responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. As a Front Desk Agent you are responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following IHG high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.<ul><li>Anticipates and responds to guests in a friendly and positive manner.</li><li>Responsible for providing the highest level of service.</li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li><li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li><li>Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.</li><li>Understands and follows IHG guest service recovery program.</li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li><li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li><li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li><li>IHG procedures when handling cash and processing financial transactions.</li><li>Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.</li><li>Produces required volume of work by planning, organizing and prioritizing work duties.</li><li>Adheres to IHG general work rules and department procedures.</li><li>Attends all required department and hotel meetings.</li><li>Maintains a clean and safe work area in compliance with IHG, local, state and federal regulations. Follows all Marriott procedures for guest/associate incidents.</li><li>Knowledgeable of hotel emergency procedures.</li></ul>Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.Apply in person for immediate consideration and interview at Holiday Inn Express and Suites, 1003 W. Killarney Street, Urbana, IL 61801. No phone calls pleaseShift Available part-time or full-time 3pm-11pm and 7am-3pm, must be available nights, weekends and holidays.Job Type: Full-time or Part timeSalary: From $16.00 per hourSchedule:<ul><li>Evening shift</li><li>Weekend availability</li></ul>Job Types: Full-time, Part-timePay: From $16.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Guest Services 3-11pm, full and part time positions

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: 17</div>

Guest Services Rep Part Time-104020

Delano Dubai

<div>
 
 Company Description
 
 
 
 
 DELANO Dubai
 
 
 
 Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
 
 
 Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
 
 
 
 Job Description
 
 
 
 As a Bellman at DELANO Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the DELANO brand from the very first moment of contact.
 
 
 <ul>
 <li>
 Guest Arrival &amp; Departure Experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
 </li>
 <li>
 Luggage Handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
 </li>
 <li>
 Escort Service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
 </li>
 <li>
 Guest Assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
 </li>
 <li>
 Valet Coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
 </li>
 <li>
 Service Readiness: Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards
 </li>
 <li>
 Operational Support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
 </li>
 <li>
 Guest Engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
 </li>
 <li>
 Problem Resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
 </li>
 <li>
 Brand Representation: Consistently embody DELANO&rsquo;s luxury lifestyle service culture through appearance, behaviour, and communication
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Luxury Experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
 </li>
 <li>
 Guest Service Excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
 </li>
 <li>
 Physical Capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
 </li>
 <li>
 Attention to Detail: High standards of presentation and care in all guest-facing interactions
 </li>
 <li>
 Team Collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
 </li>
 <li>
 Communication Skills: Clear, courteous, and confident communication with guests of diverse backgrounds
 </li>
 <li>
 Educational Background: A relevant qualification such as a Bachelor&rsquo;s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
 </li>
 <li>
 Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What awaits you...
 
 
 
 <ul>
 <li>
 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
 </li>
 <li>
 The ability to challenge the norm and work in an environment that is both creative and rewarding.
 </li>
 <li>
 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
 </li>
 <li>
 A competitive package and plenty of development opportunities.
 </li>
 </ul>
</div>

Bellman

Living Spaces

<div><h2 class="jobSectionHeader">Position Summary
</h2>This position&rsquo;s primary responsibility to service in-store guests with a selling strategy that follows the guidelines of our Guest Engagement Model, while emphasizing the Interior Design. Will service any influx of scheduled design appointments made in-house, through our Commercial business channels, or via appointment setting technology by analyzing collected information pertaining to the project&rsquo;s requests/constraints<h2 class="jobSectionHeader">
Position Description
</h2>Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>
Greet and engage guests and execute sales proficiency using Living Spaces Guest Engagement Model and supporting behaviors</li><li>
Determine guests&rsquo; goals and requirements of their design project</li><li>
Provide relevant design advice, product knowledge, and product recommendations</li><li>
Present customized room designs, including sample fabrics, furniture, tables and accessory recommendations</li><li>
Maintains current knowledge of merchandise lines; product features, benefits and availability</li><li>
Master product knowledge and brand design inspiration</li><li>
Processes customer transactions in the Point of Sale system</li><li>
Completes required training in the expected timeframe, and participates in ongoing learning opportunities</li><li>
Actively support and contribute to the store team with the goal of helping the entire team delight guests and achieve revenue targets</li><li>
Ensure that the stores is &ldquo;Grand Opening&rdquo; ready by completing the daily task list and style guides</li><li>
Ability to work weekends and most holidays</li><li>
Able to work in a fast-paced environment</li></ul>
LS1A<h2 class="jobSectionHeader">
Qualifications
</h2>Education/Experience: Associate degree (A.A. or A.S.) or equivalent from a community college or four-year college in interior design. 1-2 years experience in a customer service, retail, or furniture store environment. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs. Knowledge of design software programs is a plus.
Certificates and Licenses: Vocational certificate or degree in interior design. Must successfully complete the internal certification program at Living Spaces.<h2 class="jobSectionHeader">
Position Hiring Range</h2>
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.
Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Additional available benefits upon meeting eligibility requirements include:<ul><li>
Medical (full-time only)</li><li>
Dental (full-time only)</li><li>
Vision (full-time only)</li><li>
401(k) with Company match (full and part-time)</li><li>
Vacation (full-time only or as otherwise required by applicable law)</li><li>
Paid Sick Leave (full and part-time)</li><li>
Flex or Health Spending Account (for eligible full-time only)</li><li>
Employee Assistance Program (full and part-time)</li><li>
Holiday pay (full-time only)</li><li>
Life insurance (full-time only)</li></ul>
For more details, please visit our website at: Careers (livingspaces.com)
Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person&rsquo;s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
E-Verify
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
Applicant Privacy</div>

Interior Designer Sales Specialist (full-time)

Montage International

<div>
 Live Your Passion. Add Your Magic.
 
 
 At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
 
 
 We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
 
 
 
 If you are an internal applicant, please log into Workday and apply for your application to be considered.
 
 
 
 
 Please Click Here
 
 
 to apply internally.
 
 
 
 
 Bellperson
 
 
 
 
 Summary
 
 
 
 The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
 
 
 
 Essential Functions
 
 
 
 Job duties include; although are not limited to:
 
 
 <ul>
 <li>
 Assisting with full-cycle guest luggage program
 </li>
 <li>
 Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
 </li>
 <li>
 Working knowledge about hotel rooms, services and features and relaying information to guests
 </li>
 <li>
 Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of two years&rsquo; experience in customer service
 </li>
 <li>
 Must be able to speak, read, write and understand English, the primary language used in the workplace
 </li>
 <li>
 High School Diploma or equivalent
 </li>
 <li>
 Luxury hotel experience preferred
 </li>
 <li>
 Prior Bell position experience preferred
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
 
 
 
 In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
 
</div>

Bellperson, Guest Services, (FT)

BLUE INN ON THE BEACH

<div>General: This employee must display effective listening and communication skills, initiative, the ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values.

Our Values embody:
<ul>
<li>Integrity: We are honest, genuine, and transparent in our interactions.</li>
<li>Concern For Others: We care for each other and our guests.</li>
<li>Collaboration: We value diversity and &ldquo;come as you are&rdquo; spirit and personality.</li>
<li>Accountability: We make mistakes, learn from them, and strive for continuous improvement.</li>
<li>Hospitality Soul: We have fun creating lifelong memories for each other and our guests.</li>
</ul>
Job Duties:
<ul>
<li>Welcome and check-in guests in a friendly and efficient manner; demonstrate excellent customer service and phone etiquette</li>
<li>Accountable for assigned cash drawer(s) and cash balances (make correct change)</li>
<li>Answer and transfer calls in a timely (preferably 3 rings) and courteous fashion</li>
<li>Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.</li>
<li>Monitor reservations email account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly</li>
<li>Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room</li>
<li>Maintain full knowledge of all room types, features, locations, rates</li>
<li>Verify accuracy of information in property management system by entering data correctly and checking daily arrivals</li>
<li>Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints</li>
<li>Communicate effectively with all departments</li>
<li>Develop a working knowledge of local attractions, business locations, and points of interest</li>
<li>Review daily activities and groups, communicate details with co-workers and guests as needed</li>
<li>Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/ lounge guests, visitors</li>
<li>Know location, basic troubleshooting, and relevant contact list for all major hotel systems&Oslash; Knowledge of all hotel services, amenities, and hours of operation</li>
<li>May be first point of contact during any emergency; be familiar with all emergency procedures as documented in hotel Emergency Manuals</li>
<li>Accurately handle all in-house accounts including guest names, room charges, methods of payment, special requests, etc.</li>
<li>Handle services for guests including guest mail, messages, telephone calls, faxes, wake-up calls, after-hours requests (i.e., extra towels, pillows etc.) , and general inquiries</li>
<li>Confirm guest satisfaction at check-out and take appropriate corrective action if necessary. Say, &ldquo;Thank you.&rdquo;</li>
<li>Perform daily reporting requirements based on specific hotel needs</li>
<li>Ensure transfer of information from shift to shift at the Front Desk</li>
<li>Keep adequate inventory of front desk and guest supplies available at all times. Communicate shortages as necessary</li>
<li>Understand operation of guest room features, i.e. HVAC units, thermostats, showers, windows, etc.</li>
</ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Guest Service Associate (Full-Time)

Search 8614+ Guest services associate jobs near you this August. New roles added regularly across leading industries. Apply today.