guest services associate

The Inn at Ocean's Edge

<div>As a Guest Services Associate you will help ensure our guests have a truly amazing experience, from their first conversation about booking till the check out as happy as can be. Whether you're helping the guest make their reservation, welcoming them as they arrive, seeing them out the door upon departure, your bright smile and upbeat attitude will make all the difference. Attention to detail and multi tasking is essential. Being part of a small team will allow you to be yourself as well as share in providing the excellent service our guests have come to expect, all the while in a beautiful setting on Penobscot Bay!<p></p><p>
</p><p><b>Location: </b>The Inn At Ocean's Edge, Lincolnville, ME<br>
<b>Hours: </b>35 - 40 hours per week,<br>
<b>Compensation:</b> $18 - $20 per hour, depending on experience + 7% incentive payment if you work until end of season or your end date. Housing Available.</p><p><b>
Seasonal Position:</b> early May through late Oct<br>
<b>Start date:</b> early May 2026<br>
<b>Benefits: </b>Discounted stays and food &amp; beverage at affiliated properties<b>.</b><br>
<b>Experience:</b> Previous hospitality experience is preferred.</p><b><br>
Job Description:</b><p><br>
Guest Service Associates are responsible for the critical first impression our guests have of our property. Guest Service Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. GSA responsibilities include monitoring daily bookings and ensure assigned rooms are prepared prior to check-in, overseeing check-in and check out procedures, including reservations and financial transactions, promptly address guest requests, actively listen to and resolve complaints, ensure special guests receive personalized services, inform guests of hotel amenities and services, appraise performance and produce regular reports, and more.</p><p><b>
SUMMARY OF ESSENTIAL JOB FUNCTIONS:</b></p><ul><li>
Maintain a neat and professional appearance in accordance with property standards.</li><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Register and orient arriving guests according to property standards.</li><li>
Be knowledgeable about the property, its programs, amenities and experiences.</li><li>
Have a working knowledge of properties phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed.</li><li>
Be knowledgeable of your role in the properties reservations process.</li><li>
Serve as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions.</li><li>
Continually build rapport with property guests. Engage guests in conversation at the desk and when you encounter them around the property. Actively listen to and respond positively to guest questions, concerns, and requests. Anticipate guest service needs. Proactively approach guests needing service or assistance.</li><li>
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest's problem.</li><li>
Work with colleagues to ensure that guest's needs are continually met. Maintain an efficient and effective flow of information with guests and all internal departments. Record any special guest needs reported, making notes for future visits according to property specifications.</li><li>
Maintain accurate guest accounts and folios, house banks, deposits, petty cash and cash drawers according to property specifications. Understand cash reporting requirements.</li><li>
Be fully knowledgeable about how to post to and maintain guest folios according to property specifications. Must have computer skills sufficient to meet property system needs which may include Microsoft Word, Xcel, database operations, point of sale and property management systems.</li><li>
Process guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.</li><li>
Thank guests with genuine appreciation and bid them a fond farewell at departure.</li><li>
Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.</li><li>
Be knowledgeable of property specific safety and security procedures.</li><li>
Deliver messages, faxes, packages to guests in a timely manner.</li><li>
Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications.</li><li>
Label all lost and found items according to property procedures.</li><li>
Know who to notify in case of broken equipment or unsafe/unsanitary conditions.</li><li>
Manually handle/lift/carry product up to 50 pounds between knee and shoulders.</li><li>
Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.</li><li>
May be vertically mobile for entire shift.</li><li>
Protect the assets of this property and Migis Hotel Group.</li></ul><p><b>
MINIMUM REQUIREMENTS:</b></p><ul><li>
Must be eligible to work in the United States of America.</li><li>
Must be at least 18 years of age.</li><li>
Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.</li><li>
Ability to work as a part of a team.</li><li>
Ability to understand verbal and written directions, as well as workplace safety signage.</li><li>
Active listening and observation skills.</li><li>
Ability to work under pressure and deal with deadlines and stressful situations.</li></ul></div>

Guest Services Associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Amaala
</div></div><div><div>Hiring Entity
</div><div>Rosewood Amaala
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><i>OVERVIEW/BASIC FUNCTION:</i></p><p>
Is responsible for all aspects of guest care internally during stay assisting in all areas of hotel and continual improvement of skills through training and practice. Is instrumental to achieve our goal in providing the highest professional standards in Butler Service to our guests and thus exceeding the guest expectation. He is a member of the Evacuation Team.</p><p>
Essential Duties</p><ul><li>
 Presents himself well groomed, clean and pleasant.</li><li>
 Reports to duty on time.</li><li>
 Arranging and organizing Welcoming Experience Amenities</li><li>
Takes note of information, updates as instructed by the Butler Manager.</li><li>
 Takes note of information on all operational boards Daily Activities board, House Status Board and Training Boards and pantry board</li><li>
 Goes through the B.C.C. logbook and take note of information concerning guests.</li><li>
Checks the guest arrival details. (Preferences, Profile, Notes, emails or verbal information)</li><li>
Takes in depth hand over from the Floor Butler in Butler pantry or allocated area.</li><li>
Reads iPad logbook and takes note.</li><li>
Maintains the pantry clean and tidy and supplies well stocked.</li><li>
Inspecting arrival room and personalizing the room based on the guest preferences.</li><li>
Tests and checks that room equipment, control panels are functioning.</li><li>
Communicating with the relative departments to ensure the arrival room is completely ready for Rosewood guest according to the standards.</li><li>
Leads occupied room single entry servicing by proper communication with the relative departments (Housekeeping, Maintenance, IT, IRD, &hellip;etc)</li><li>
Proper check for the occupied suites and taking notes of guest preferences and update the PMS.</li><li>
Co-ordinates through the Butler Superior with the maintenance to fix faulty equipment.</li><li>
Escorting the guest to the room and familiarize the guest with the hotel facilities and provides the room orientation.</li><li>
Explanation of the butler service to the guest.</li><li>
Maintains the Butler Portfolio (iPad, documents, Earphones) and present it well in front of the guest.</li><li>
Ensure functioning of entire communicational and operational apps installed in the iPads.</li><li>
Extends special attention to rooms occupied by families according to the culture.</li><li>
Offers service to unpack luggage.</li><li>
Reviews and checks all outstanding laundry forms.</li><li>
Updates the guest with room and hotel facilities and in-house activities.</li><li>
Reports any problems to the superiors</li><li>
Assists with luggage delivery and collection with coordination of Concierge.</li><li>
Takes care of the guest&rsquo;s laundry, pressing and dry-cleaning with coordination of houseman / Housekeeping.</li><li>
 Maintains guest wardrobe in a neat and tidy fashion.</li><li>
Is responsible for preparation of all flower vases and coordinates with the Florist for floral arrangements.</li><li>
Picking up fruit baskets from the suites and deliver them to the kitchen to refills and replenish them on a daily basis according to the guest wishes and according to each room category (set-up).</li><li>
Polishes the guest shoes as per the set standards.</li><li>
Coordinates with the Front Desk for speed check-out.</li><li>
Delivers guests&rsquo; mail, messages and packages promptly.</li><li>
Informs the Housekeeping of all rooms that require service.</li><li>
Maintains the stock of mini-fridge supplies and refills daily and informs the Room Service regarding the charges to relevant rooms.</li><li>
 Being aware of the hospitality zone and extends all courtesies to the guest with in his zone.</li><li>
 Maintains guest hallways and service areas, also liaising with the relative departments for any faults or misfunctioning.</li><li>
Adding the WOW factor to the suite, romantic set up, kids path, personalizing the service and amenities.</li><li>
Booking guest wake up call.</li><li>
Assists in setting up and serving IRD order, or introduces the IRD to the guests.</li><li>
Records all the guest requirements in the iPad logbook such as items and time of preferred services, type of service and if there are any pending tasks needs to be followed by the next shift</li><li>
Introducing team associates who share looking after to the guest.</li><li>
Processes the guest&rsquo;s departure: - Offers assistance to pack - Liaises with reception regarding consumption of mini fridge items and guest supplies. - Co-ordinates with the Chief Concierge regarding airline tickets, flight reconfirmation, - limousine, luggage etc. - Checks with the guest about his next arrival and offers room reservation - Checks any items left behind by the guest and records in &ldquo;Lost &amp; Found&rdquo; logbook with the Housekeeping. - Checks guest feedback and report any negative feedback before guest checks out.</li><li>
Communicates with butler coordinator to send a feedback email to the departure guests.</li><li>
Is fully aware of Fire and Evacuation procedures.</li><li>
Carries out duties that may be assigned to him from time to time by his superiors.</li><li>
 Must be flexible with assigned duties and working hours, adapting to operational needs at all times. RESPONSIBILITIES: The Butler is responsible for delivering exceptional, personalized service to all guests throughout their stay, ensuring comfort, satisfaction, and adherence to Rosewood standards. The role supports all internal guest care functions, coordinates with multiple departments, and contributes to continuous service improvement through training and practice. The Butler is also a designated member of the Evacuation Team.</li></ul><p></p><p><br>
Guest Service Responsibilities</p><ul><li>
Provide elegant, discreet, and anticipatory service to all guests, ensuring their comfort and satisfaction throughout their stay.</li><li>
Assist guests with in-room needs, special requests, and personalized services.</li><li>
Maintain strong knowledge of hotel services and communicate them confidently to guests.</li><li>
Address guests by name and maintain professional, positive guest relations at all times.</li><li>
Ensure all duties assigned during the shift are completed accurately, efficiently, and with attention to detail.</li><li>
Respect cultural sensitivities, guest privacy, and sense of place.</li><li>
Pay close attention to detail, ensuring that all guest preferences are followed consistently.</li></ul><p></p><p><br>
Operational Responsibilities</p><ul><li>
Complete proper shift handover with accurate and complete communication.</li><li>
Monitor the cleanliness, organization, and maintenance of assigned areas.</li><li>
Maintain full knowledge of: o Hotel features, amenities, and operating hours o Restaurant concepts, menus, and standards o Room types, layouts, services, amenities, and locations o Daily occupancy, VIP arrivals/departures, and group movements o Local events, attractions, and transportation options</li><li>
Prepare and coordinate work orders for Engineering when necessary.</li><li>
Follow all established operating procedures and service sequences.</li></ul><p></p><p><br>
Confidentiality</p><p>
During employment, you will access confidential information about guests, associates, and company operations. All such information must remain strictly confidential and must not be disclosed unless officially authorized.</p><p>
Health &amp; Safety:</p><ul><li>
Comply with all Health &amp; Safety regulations and safe working practices.</li><li>
Wear protective equipment provided or required by the company.</li><li>
Report defects in equipment, tools, or infrastructure following hotel procedures.</li><li>
Report any accidents involving associates, guests, or visitors immediately.</li><li>
Attend mandatory Fire, Health &amp; Safety training twice a year.</li><li>
Be fully familiar with: o COSHH regulations o Departmental risk assessments o Fire, evacuation, and bomb-threat procedures</li></ul><p></p><p><br>
 Standard Specifications</p><ul><li>
Respond promptly and professionally to guest needs.</li><li>
Maintain guest privacy and confidentiality at all times.</li><li>
Follow all operating procedures precisely.</li><li>
Demonstrate strong attention to detail and proactive service behavior.</li><li>
Build positive working relationships with colleagues across all departments.</li><li>
Uphold Rosewood culture, grooming, and hygiene standards.</li><li>
Maintain flexibility with working hours and duties.</li><li>
 Represent the hotel with professionalism and integrity at all times.</li></ul><p></p><p><br>
 <i>QUALIFICATIONS:</i></p><p>
 Experience</p><ul><li>
Minimum 1-2 years of experience in a Butler, Guest Services, or similar luxury-hospitality role.</li></ul><p></p><p><br>
Education &amp; Skills</p><ul><li>
Proficient in computer systems and smart devices.</li><li>
Strong customer service and guest-interaction skills.</li><li>
Excellent verbal and written communication in English.</li><li>
Keen attention to detail and strong organizational skills.</li><li>
Strong time-management and multitasking abilities.</li><li>
Ability to make sound decisions in the absence of the Butler Service Manager.</li><li>
Team-oriented, cooperative, and proactive.</li><li>
Ability to work under pressure and adapt to changing operational needs.</li></ul><p></p><p><br>
General Skills:</p><ul><li>
Must be assertive and be able to multi task.</li><li>
Must be attentive to details and be proactive.</li><li>
Must be able to work under pressure.</li><li>
Must be a strong team player.</li><li>
Must be able to make decisions in the absence on the Butler Service Manager.</li><li>
 Can make decisions as it relates to the overall success of the Butler program</li><li>
 Must have a great level of time management and able to do more than one thing at same time.</li></ul><p>
 Language</p><ul><li>
Fluent in English (required).</li><li>
Additional languages are an advantage. Physical Requirements</li><li>
Ability to perform physical activities including lifting, bending, walking, reaching, and standing for extended periods.</li><li>
Ability to communicate clearly with guests and colleagues.</li></ul><p>
 Licenses &amp; Certifications</p><ul><li>
No formal licenses required.</li><li>
Butler certification is preferred but not mandatory</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><div>Surrounded by the world&rsquo;s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia.</div><div></div><div><br>
The resort will be part of the Red Sea Global&rsquo;s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve.</div><div></div><div><br>
Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna &ndash; all while recognizing the integral connection between the three.</div></div></div></div></div></div></div><div></div>

Guest Services Associate - Butler

Stonebridge Companies

<div><div>City, State:</div>
Denver, Colorado<div></div><div><div><br>
Title: Guest Services Supervisor</div></div><div><div>
Location: Denver, CO</div></div><div><div>
FLSA: Non-Exempt</div></div><div><div>
Status: <i>Full-time</i></div></div><div><div>
Reports to: Front Desk Manager</div></div><div></div><div><div><br>
Pay Range: <i>$21.00 - $22.00 per hour</i></div></div><div></div><div>
The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.</div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Work with Guest Services Manager to train and monitor front office staff.</li><li>
Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.</li><li>
Communicates with the Engineering Department regarding any maintenance requests from the guests.</li><li>
Communicates with the Housekeeping Department regarding guest rooms and requests.<br>
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.</li><li>
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.</li><li>
Knows how and where to post all charges.</li><li>
Handles checks and credit cards received from the guests for payment of hotel charges.</li><li>
Knows all room rates.</li><li>
Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.</li><li>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li></ul><div></div><div>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</div><div></div><div>
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE</div><div></div><div>
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.</div><div></div><div>
Associate demonstrates a high QUALITY of work:</div><ul><li>
Demonstrates accuracy and thoroughness.</li><li>
Monitors own work to ensure quality.</li><li>
Provides the best possible service to clients and customers.</li></ul><div></div><div>
Associate demonstrates acceptable PRODUCTIVITY standards</div><ul><li>
Meets or exceeds productivity standards.</li><li>
Produces adequate volume of work efficiently in a specific time.</li></ul><div></div><div>
Associate demonstrates excellent CUSTOMER SERVICE SKILLS</div><ul><li>
Responds to requests for service and assistance.</li><li>
Demonstrates the desire and ability to provide high quality service to both internal and external customers.</li><li>
Solicits customer feedback to improve service.</li></ul><div></div><div>
Associate demonstrates INITIATIVE</div><ul><li>
Asks for and offers help when needed.</li><li>
Includes appropriate people in decision-making.</li></ul><div></div><div>
Associate demonstrates ACCOUNTABILITY for their job performance</div><ul><li>
Takes responsibility for own actions.</li><li>
Performs work with little or no supervision; works independently.</li><li>
Can be relied upon regarding task completion and follow up.</li></ul><div></div><div>
EDUCATION AND EXPERIENCE REQUIREMENTS:</div><div></div><div>
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.</div><div></div><div>
QUALIFICATIONS</div><div></div><ul><li>
Must have flexibility to work nights and weekends.</li><li>
Must be able to read and write fluent English.</li><li>
Ability to read and comprehend simple instructions, short correspondence, and memos.</li><li>
Ability to write simple correspondence.</li><li>
Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.</li></ul><div></div><div>
SUPERVISOR RESPONSIBILITIES</div><div>
Position will supervise front desk staff, in conjunction with the Guest Service Manager.</div><div></div><div>
WORK ENVIRONMENT:</div><div>
The work environment normally entails the following:</div><ul><li>
Indoor work environment</li><li>
Minimal to moderate noise levels consistent with hotel environment</li></ul><div>
Top of Form</div><div></div><div>
PHYSICAL DEMANDS</div><div>
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.</div><div></div><div>
The physical activity normally entails the following attributes.</div><div>
Position is expected to:</div><ul><li>
Stand more than 2/3 of the time</li><li>
Walk more than 2/3 of the time</li><li>
Sit less than 1/3 of the time</li><li>
Lift up to ten pounds.</li><li>
Push / pull up to 10 pounds.</li></ul><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-03-12<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Services Supervisor

Sun Valley Resort

<div><p>The <b>Spa &amp; Pool Front Desk Associate</b> serves as the first point of contact for guests visiting the spa, salon, and pool facilities. This role includes booking appointments, checking in guests, retail sales, and maintaining a clean and welcoming environment. This position requires excellent customer service skills, flexibility, and the ability to work in a fast-paced, team-oriented setting.</p>
<p><b>
Duties &amp; Responsibilities:
</b></p><ul><li><p>Greet guests warmly and provide friendly, professional service</p>
</li>
<li><p>Provide accurate information regarding spa, salon, and pool offerings, including pricing and promotions</p>
</li>
<li><p>Answer phone calls and respond to email inquiries</p>
</li>
<li><p>Schedule, modify, and cancel appointments using reservation software</p>
</li>
<li><p>Check guests in and out for spa and salon services, ensuring smooth and timely transitions</p>
</li>
<li><p>Handle guest concerns with poise and escalate issues as needed</p>
</li>
<li><p>Process payments for services and retail purchases</p>
</li>
<li><p>Maintain the cleanliness and organization of the front desk, spa boutique, pool deck, and guest areas</p>
</li>
<li><p>Restock retail displays, spa amenities, and towels</p>
</li>
<li><p>Assist with additional tasks and responsibilities as assigned by management</p>
</li>
</ul> <p><b>Qualifications:
</b></p><ul><li><p>Excellent verbal and written communication skills</p>
</li>
<li><p>Must speak and read English fluently</p>
</li>
<li><p>Proficiency with basic phone and computer systems</p>
</li>
<li><p>Positive attitude with strong customer service and active listening skills</p>
</li>
<li><p>Detail-oriented with the ability to multitask in a fast-paced environment</p>
</li>
<li><p>Flexible availability, including mornings, afternoons, weekends, and holidays</p>
</li>
<li>Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching</li>
<li>Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds frequently</li></ul></div>

Spa & Pool Front Desk

OTO Development

<div>
 We are pleased to announce a wonderful opportunity for a
 <strong>
  Front Desk Associate.
  <br/>
  <br/>
 </strong>
 <strong>
  What will you be doing most days?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
  </li>
  <li>
   Work proficiently on the hotel&rsquo;s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
  </li>
  <li>
   Handle all financial matters &ndash; including credit card and cash transactions &ndash; securely, accurately, and with the utmost integrity
  </li>
  <li>
   Anticipate guests&rsquo; needs and go out of your way to maximize the guest experience
  </li>
  <li>
   Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are the requirements for this position?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You love working with people and will go above and beyond for each guests&rsquo; needs
  </li>
  <li>
   You work well with others and enjoying working and being part of a team
  </li>
  <li>
   You have excellent oral, written, and interpersonal communication skills
  </li>
  <li>
   You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements For This Position
  <br/>
  <br/>
 </strong>
 This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
 <br/>
 <br/>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 This position would require little to no travel outside the property and surrounding area.
 <br/>
 <br/>
 Pay Scale: $12.93 - $24.29/hour
 <br/>
 <br/>
 *Rate depends upon state/market*
 <br/>
 <br/>
 This property is managed by
 <strong>
  OTO Development.
  <br/>
  <br/>
 </strong>
 <strong>
  About OTO Development
  <br/>
  <br/>
 </strong>
 OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
 <br/>
 <br/>
 OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.
 <br/>
 <br/>
 Our company provides competitive pay and benefit programs,
 <strong>
  including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
  <br/>
  <br/>
 </strong>
 <strong>
  Position:
 </strong>
 Front Desk Associate
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Property
 <br/>
 <br/>
 <strong>
  Hourly
  <br/>
  <br/>
 </strong>
 <strong>
  Position Reports to:
 </strong>
 General Manager
 <br/>
 <br/>
 Revised 6/11/25
</div>


Front Desk Associate

AvantStay

<div>
 <strong>
  Who We Are...
  <br/>
  <br/>
 </strong>
 AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We&rsquo;re building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.
 <br/>
 <br/>
 <strong>
  What We Are Looking For&hellip;
  <br/>
  <br/>
 </strong>
 A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest&mdash;even in the quiet overnight hours. You&rsquo;ll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStay&rsquo;s signature guest experience around the clock.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do&hellip;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach.
  </li>
  <li>
   Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process.
  </li>
  <li>
   Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance.
  </li>
  <li>
   Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction.
  </li>
  <li>
   Complete overnight reporting and administrative tasks to prepare for the day shift.
  </li>
  <li>
   Maintain a clean, organized, and welcoming front desk and lobby environment.
  </li>
  <li>
   Provide knowledgeable information about AvantStay properties, amenities, and policies.
  </li>
  <li>
   Communicate guest feedback, requests, and opportunities for service improvements to the team.
  </li>
  <li>
   Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards.
  </li>
  <li>
   Represent AvantStay&rsquo;s brand values in every interaction, ensuring guests feel cared for and valued.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring&hellip;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ years of hospitality, front desk, or customer service experience preferred.
  </li>
  <li>
   Excellent communication skills and a natural ability to create positive guest interactions.
  </li>
  <li>
   Strong attention to detail and the ability to multitask in a calm, organized way.
  </li>
  <li>
   A guest-first attitude with a genuine passion for hospitality and service excellence.
  </li>
  <li>
   Comfortable using reservation systems and eager to learn new software tools.
  </li>
  <li>
   Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Must reside in the United States.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The role has an hourly rate starting at $20/hr dependent on your skills and experience and overnight shift differentials
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Company-sponsored insurance (medical, dental, vision, life, etc.)
  </li>
  <li>
   Complimentary and discount stays at AvantStay properties
  </li>
  <li>
   Quarterly Mental Health Days
  </li>
  <li>
   Fitness Reimbursement
  </li>
  <li>
   Mileage Reimbursement
   <br/>
   <br/>
  </li>
 </ul>
 When you join AvantStay
 <br/>
 <br/>
 You&rsquo;ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we&rsquo;re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
 <br/>
 <br/>
 Equal Employment Opportunity
 <br/>
 <br/>
 We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
 <br/>
 <br/>
 <strong>
  No soliciting from staffing agencies. Thank you!
 </strong>
</div>


Front Desk Associate (Overnight), The Code Austin

Hilton Grand Vacations

<div><div><p>Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company&rsquo;s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry!
</p><p>In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort.</p><p>
Join our team and <b>WOW </b>every guest</p><p><b>
What will I be doing?</b></p><p><b>
Shift: Variable</b></p><p>
Our <b>Bellperson/Valet </b>greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.</p><p><b>
Here are your duties to be performed:</b></p><ul><li>
Supervises property entrance and accepts guest arrivals.</li><li>
Greets and assists Owners and guests transporting and/or securing their luggage appropriately.</li><li>
Park guests' cars in designated area; retrieve cars for guests</li><li>
Delivers messages and will assist with room move requests, groceries, and other inquires.</li><li>
Reports any problem or unusual activities to management.</li><li>
Ensures an organized, safe and clean front entrance and lobby area.</li><li>
Carries out reasonable requests by management including assisting other departments when needed.</li><li>
Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items.</li><li>
Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).</li><li>
Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.</li><li>
Maintain awareness of undesirable persons on property premises being a Safety &amp; Security advocate.</li><li>
Special projects as given by leadership; responding to all guest requests to ensure client happiness</li><li>
Willing to &quot;pitch-in&quot; and help co- workers with their job duties and be an outstanding teammate.</li></ul><p><b>
What we are looking for?</b></p><p>
First and foremost we are seeking a positive demeanor and a cheerful smile!</p><p>
To fulfill this role optimally, applicants possess the following minimum qualifications and experience:</p><ul><li>
6 months Customer service experience</li><li>
Valid driver's license</li><li>
Self-starting personality with an even disposition</li><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds</li><li>
Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions</li><li>
Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations</li></ul><p>
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
1+ years prior Bellperson experience</li><li>
Resort, Hotel hospitality proven experience</li></ul><p><b>
</b></p><p><b>Why do team members like working for us: Extraordinary People, Exceptional Benefits:</b></p><ul><li>
Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision</li><li>
Recognition Programs and Rewards</li><li>
Travel Discounts Program</li><li>
Outstanding Paid Vacation Program and Paid Sick Days</li><li>
Employee Assistance Program that supports your physical and mental wellbeing</li><li>
401(k) program with company match</li><li>
Tuition reimbursement programs</li><li>
Employee Stock purchase program</li><li>
Numerous learning and advancement opportunities</li><li>
And more!</li></ul></div><div><div><div><div>
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.<br>
</div><div></div><br>
<div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<br>
</div><div></div><br>
<div>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div></div></div></div></div>

Bellperson & Valet

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