guest services associate

Glow Beauty On Demand

Quick Summary Bvlgari Resort Dubai is seeking a Guest Services Associate to deliver exceptional service experiences for luxury travelers. This role is central to maintaining the resort s reputation for elegance, exclusivity, and world-class hospitality. Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Job Type: Full-time Role Summary As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands. What You ll Do * Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes. * Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions. * Support the rooms and guest services team in daily operations. * Ensure guest requests and issues are managed promptly and effectively. * Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations. Ideal Profile * Previous experience in guest services or front-of-house roles in a luxury hospitality environment. * Excellent communication and interpersonal skills. * Strong attention to detail and ability to anticipate guest needs. * Fluency in English; additional languages are an advantage. * Flexible, team-oriented, and able to work in a fast-paced resort setting.

Guest Services Associate

Farah Experiences

<div><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li>Fondly bid farewell to all guests exiting the park
</li></ul>Essential:
<ul><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li><li>High levels of respect and integrity
</li></ul>Desirable:
<ul><li>Theme park/water park experience
</li><li>Higher secondary or equivalent</li></ul></div>

Festival Foods

<div>Location : Name: Wausau Position Type: Part-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR) 
Reports to: Guest Services Manager<div> 
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:

What You&rsquo;ll Do:
As a Guest Service Representative, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li>
Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li>
Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li>
Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li>
Monitor &amp; Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li>
Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li>
Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li>
Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li>
Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li>
Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li>
Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li>
Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Guest Service Representative (GSR), you should have:<ul><li>
Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li>
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li>
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li>
Teamwork &amp; Training: A commitment to mentoring others and fostering a collaborative team environment.</li></ul>
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.<ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul>
Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.<div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div> 
<div></div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 110 S 17th Ave Location : City: Wausau Location : State/Province: WI Location : Postal Code: 54401</li></ul></div>

Guest Service Representative (Part Time)

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Agent / Associate

Rixos

<div>Company Description 
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres. 
Job Description 
Guest Service Associate (Seasonal)
This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.<ul><li>
Greet all guests with a friendly and professional attitude.</li><li>
Assist with ticketing, wristband distribution, and season pass processing.</li><li>
Provide information about attractions, park policies, events, and amenities.</li><li>
Handle guest inquiries, complaints, and feedback efficiently and professionally.</li><li>
Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.</li><li>
Monitor entrance/exit areas to ensure safety and flow of guest traffic.</li><li>
Support other departments as needed.</li><li>
Maintain cleanliness and organization in guest service areas.</li><li>
Enforce park rules and safety procedures courteously.</li><li>
Assist in emergency procedures when necessary.</li></ul> 

Qualifications 
<ul><li>
Previous customer service or hospitality experience preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, outdoor environment.</li><li>
Willingness to work flexible hours, including weekends and holidays.</li><li>
Basic math and computer skills (for POS systems).</li><li>
Positive attitude, reliability, and teamwork mindset.</li></ul></div>

Guest Service Associate (Seasonal)

Rixos Hotels

<div>
 
 Company Description
 
 
 
 
 Rixos Premium Qetaifan Island North
 
 
 
 Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres.
 
 
 
 Job Description
 
 
 
 
 Guest Service Associate (Seasonal)
 
 
 
 This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.
 
 
 <ul>
 <li>
 Greet all guests with a friendly and professional attitude.
 </li>
 <li>
 Assist with ticketing, wristband distribution, and season pass processing.
 </li>
 <li>
 Provide information about attractions, park policies, events, and amenities.
 </li>
 <li>
 Handle guest inquiries, complaints, and feedback efficiently and professionally.
 </li>
 <li>
 Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
 </li>
 <li>
 Monitor entrance/exit areas to ensure safety and flow of guest traffic.
 </li>
 <li>
 Support other departments as needed.
 </li>
 <li>
 Maintain cleanliness and organization in guest service areas.
 </li>
 <li>
 Enforce park rules and safety procedures courteously.
 </li>
 <li>
 Assist in emergency procedures when necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous customer service or hospitality experience preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced, outdoor environment.
 </li>
 <li>
 Willingness to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Basic math and computer skills (for POS systems).
 </li>
 <li>
 Positive attitude, reliability, and teamwork mindset.
 </li>
 </ul>
</div>

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a friendly, customer-focused individual to create exceptional first and lasting impressions for our guests. As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.<ul><li>
Greet and welcome guests with a friendly, professional demeanor upon their arrival</li><li>
Assist guests with luggage handling during check-in and check-out processes</li><li>
Escort guests to their rooms, providing information about hotel amenities and services</li><li>
Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai</li><li>
Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition</li><li>
Assist with valet parking services when required</li><li>
Collaborate with front desk staff to ensure smooth check-in and check-out experiences</li><li>
Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service</li><li>
Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately</li><li>
Assist with special requests or errands to enhance guest satisfaction</li><li>
Ensure proper tagging and secure storage of guest luggage</li><li>
Perform additional duties as assigned by management to support overall hotel operations</li></ul> 

Qualifications 
<ul><li>
Previous experience as a bellman or in the hospitality industry preferred</li><li>
Excellent interpersonal and customer service skills with a friendly, approachable demeanor</li><li>
Strong physical fitness to handle luggage and stand for extended periods</li><li>
Fluency in English; proficiency in Arabic or additional languages is a plus</li><li>
Professional appearance with meticulous attention to personal grooming and uniform standards</li><li>
Flexible availability to work various shifts, including evenings, weekends, and holidays</li><li>
Team-oriented mindset with a proactive and helpful attitude</li><li>
Comprehensive knowledge of Dubai's attractions, dining scene, and local services</li><li>
Valid UAE driver's license for potential valet parking duties</li><li>
Ability to multitask and remain calm under pressure in a fast-paced environment</li><li>
Strong attention to detail and commitment to maintaining high standards of service</li><li>
Basic computer skills for managing guest requests and communication with other departments</li></ul></div>

Bellman

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