guest services associate

FMP Homes Real Estate Management

<p><b>Job Title:</b> Check-in &amp; Guest Relations Associate (On-site)</p><p><b>Location:</b> Dubai, UAE</p><p><b>About Us:</b><br/>At Sejourne Holiday Homes, we pride ourselves on delivering exceptional guest experiences. We are looking for a reliable and customer-oriented individual to join our team as an on-site <b>Check-in &amp; Guest Relations Associate</b> <b>(Male )</b></p><p><b>Job Responsibilities:</b></p><ul><li>Welcome and meet guests on-site during check-in and check-out.</li><li>Conduct property inspections before guest arrival and after check-out.</li><li>Ensure the property is in perfect condition and ready for guests.</li><li>Assist guests with queries, provide local information, and address concerns promptly.</li><li>Coordinate with housekeeping and maintenance teams when required.</li><li>Maintain a professional and friendly demeanor, ensuring guest satisfaction at all times.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in hospitality, customer service, or a related field preferred.</li><li>Strong communication and interpersonal skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to manage time efficiently and handle multiple tasks.</li><li>Flexibility to work evenings, weekends, and holidays as per guest schedules.</li><li>Valid Automatic UAE driving license (preferred).</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>A dynamic and supportive work environment.</li></ul><p>If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you!</p><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p><p>Expected Start Date: 01/09/2025</p>

Check in & Guest Relations Associate (Onsite)

PACIFIC

<p>We're Hiring:<br/>Property Management Associate (Remote)</p><p>Company: The Pacific Inc.<br/>Industry: Hospitality<br/>Employment Type: Full-time | Remote</p><p>About Us:The Pacific Inc. is a global leader in property management, serving clients across Europe, USA, Canada &amp; UAE. We pride ourselves on delivering proactive, personalized solutions that enhance property value and guest satisfaction.</p><p>Role Overview:</p><p>We're looking for a *Property Management Associate* to join our remote team. This is a full-time, shift-based role, where you&rsquo;ll manage guest communications, coordinate bookings, and ensure a smooth operational flow for our properties.</p><p>Key Responsibilities:</p><p>- Handle guest reservations and respond to inquiries.<br/>- Assist in booking coordination and scheduling.<br/>- Ensure customer satisfaction and facilitate positive guest reviews.<br/>- Manage housekeeping and maintenance teams.<br/>- Address hazards and emergencies efficiently.<br/>- Respond to general inquiries and concerns in a professional and timely manner.<br/>- Support administrative tasks as needed.</p><p>What We&rsquo;re Looking For:<br/>- Minimum 1 Year experience in customer support role<br/>- Strong communication and organizational skills<br/>- A dedicated workspace and laptop<br/>- Ability to work 8-hour shifts, 6 days a week<br/>- Screen sharing is compulsory and screen tracking also.<br/>- The candidate need to be available in the meeting all the time.</p><p>Work Shifts:<br/>- Morning: 6 AM - 2 PM- Night Shift: 10 PM &ndash; 6 AM</p><p>Salary &amp; Benefits:- Competitive salary: Rs. 35,000 &ndash; 40,000 (based on experience)<br/>- Annual bonuses and increments<br/>- Work-from-home convenience</p><p>Note: Applicants must not be currently employed elsewhere.</p><p>Ready to join our global team?</p><p>Send your CV to mk1329050@gmail.com</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable working remote?</li></ul><p>Experience:</p><ul><li>Customer Support: 1 year (Required)</li></ul><p>Work Location: Remote</p>

Property Management Associate

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National Only

Rosewood Doha

<div>
 <strong>
  Job Summary
 </strong>
 &nbsp;
 <br/>
 To ensure the smooth and efficient running of the Valet department relating to both guest laundry and dry cleaning. To be prompt and courteous when dealing with guests and associates.&nbsp;
 <br/>
 <strong>
  Essential Duties and Responsibilities
 </strong>
 <ul>
  <li>
   Ensure that all company brand standards have been implemented.
  </li>
  <li>
   Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  </li>
  <li>
   Contribute to the collective commitment of a unique guest experience - to create a sense of place.
  </li>
  <li>
   Support new members of the housekeeping team.
  </li>
  <li>
   Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
  </li>
  <li>
   Ensure that the Valet service is open and operating at specified times throughout the week.
  </li>
  <li>
   Ensure that all guest laundry and dry cleaning collected throughout the day is checked for the correct room number and that all items of clothing are checked and listed correctly before items are sent for processing.
  </li>
  <li>
   Inspect pockets of every item for any valuable items left by the guest and associate as well.
  </li>
  <li>
   Maintain the daily production report and submit it to the Supervisor at every end of the day.
  </li>
  <li>
   Scrutinize every item for any defects and other discrepancies and report to the Supervisor or appropriate action to be taken.
  </li>
  <li>
   After the processing of all item&rsquo;s segregates, sorts and thoroughly checks every article, ensuring the fullest quality standard of cleaning or pressing, before putting into hangers and packing.
  </li>
  <li>
   Maintain the appropriate availability of all the processing supplies. Makes follow up with Supervisor to ensure the needed stocks are always on updated level.
  </li>
  <li>
   Make sure that all laundry and dry-cleaning charges are made to the correct guests.
  </li>
  <li>
   Upon the return of the guest laundry ensure that all items are present and placed in the correct room.
  </li>
  <li>
   Handover to the Evening Floor Supervisor any guest laundry not delivered.
  </li>
  <li>
   Ensure all held laundry is handed over to the Evening Floor Supervisor and items secured and when returned to guest.
  </li>
  <li>
   Ensure that all face cloths, other cloths and rags are washed in a timely manner.
  </li>
  <li>
   Ensure all paperwork is completed in a clear and accurate manner so that anybody reading it will be able to understand it.
  </li>
  <li>
   Ensure that all paperwork is carried out and is up to date.
  </li>
  <li>
   Ensure all health and safety guidelines for dry cleaning machinery are adhered to at all times.
  </li>
  <li>
   Carry out regular checks to ensure perc monitor is constantly switched on and functioning accurately.
  </li>
  <li>
   Ensure regular cleaning tasks are being carried out for all valet and dry-cleaning machinery.
  </li>
  <li>
   Report any mechanical faults to housekeeping leadership as soon as they occur.
  </li>
  <li>
   Deal with guest and associate queries.
  </li>
  <li>
   Be responsible for any pressing or repair work carried out and charges made.
  </li>
  <li>
   Keep the Valet area clean and tidy. Hand over key cards to Security at the end of the shift.
  </li>
  <li>
   Work overnight when required.
  </li>
  <li>
   Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.
  </li>
  <li>
   Ensure all associates equipment is well maintained and in proper working order.
  </li>
  <li>
   Report immediately any matters concerning the security of guest rooms to the security department.
  </li>
  <li>
   Ensure safety and return of all key cards and mobile phones. Report any loss of key card or mobile phone immediately to the housekeeping office.
  </li>
  <li>
   Ensure lost and found items are turned directly into Housekeeping and the lost property procedure follows.
  </li>
  <li>
   Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before they can be removed from the hotel.
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission and core values at all times.&nbsp;
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures. as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures&nbsp;
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>


Laundry Runner Associate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25127617<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p><p><br>
</p><p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Concierge Agent

Rixos

<div><b>Company Description</b><p><b><br>
Rixos Premium Qetaifan Island North</b></p><p>
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Meryal Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres.</p><b><br>
Job Description</b><p><b><br>
Spa Receptionist</b></p><p>
This position serves as the first point of contact for spa guests, providing exceptional service through efficient booking, welcoming guests, and offering information on spa treatments and facilities. This role ensures smooth front desk operations and a memorable guest experience.</p><ul><li>
Greet guests warmly and assist with check-in, appointments, and inquiries.</li><li>
Manage spa reservations through phone, email, and in-person requests.</li><li>
Provide detailed information about spa treatments, services, and promotions.</li><li>
Maintain accurate guest records and process payments efficiently.</li><li>
Ensure the reception area is clean, organized, and welcoming.</li><li>
Handle guest complaints and feedback professionally.</li><li>
Support spa team members with administrative tasks and scheduling.</li><li>
Monitor and maintain front desk supplies and inventory.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent; certification in hospitality or customer service is a plus.</li><li>
Minimum of 2 years of experience in a receptionist or front desk role, preferably in a spa or luxury hotel.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in using reservation systems and Microsoft Office.</li><li>
Strong organizational and multitasking abilities.</li><li>
Fluency in English; additional languages such as Arabic, Russian, or Turkish are an advantage.</li><li>
Knowledge of spa services, treatments, and products.</li><li>
Experience in cash handling and POS systems.</li></ul><br>
<b>
Additional Information</b></div><p></p>

Spa Receptionist

Hyatt

<div>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 Customer Service
 <br/>
 <br/>
 <ul>
  <li>
   Ensure that all interactions with guests are engaging, entertaining, and align with the park's brand promise.
  </li>
  <li>
   Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
  </li>
  <li>
   Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
   <br/>
   <br/>
  </li>
 </ul>
 Financial
 <br/>
 <br/>
 <ul>
  <li>
   Maximize productivity through effective time management and multi-tasking.
  </li>
  <li>
   Assist in managing resources efficiently to meet the financial goals of the park.
  </li>
  <li>
   Embrace new technology and methods to enhance guest experiences and improve productivity.
   <br/>
   <br/>
  </li>
 </ul>
 Operational
 <br/>
 <br/>
 <ul>
  <li>
   Perform in character roles, bringing the park's stories and themes to life through engaging performances.
  </li>
  <li>
   Conduct meet and greet sessions with guests, providing memorable interactions and photo opportunities.
  </li>
  <li>
   Be flexible and adapt to different roles and tasks within the entertainment department.
  </li>
  <li>
   Maintain costumes and props, ensuring they are clean, organized, and in good condition.
  </li>
  <li>
   Assist in the setup and breakdown of entertainment areas and events.
  </li>
  <li>
   Ensure all performances and interactions are safe and adhere to park guidelines.
   <br/>
   <br/>
  </li>
 </ul>
 Personnel
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with other entertainment and guest service staff to ensure a cohesive and enjoyable guest experience.
  </li>
  <li>
   Participate in training and development programs to enhance performance skills.
  </li>
  <li>
   Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image. &emsp;
   <br/>
   <br/>
  </li>
 </ul>
 Other Duties
 <br/>
 <br/>
 <ul>
  <li>
   Follow all park policies on fire, hygiene, health, and safety.
  </li>
  <li>
   Report for duty punctually, wearing the correct costume and nametag at all times.
  </li>
  <li>
   Maintain a high standard of personal appearance and hygiene.
  </li>
  <li>
   Attend and contribute to staff meetings and training sessions.
  </li>
  <li>
   Support the implementation of the park's values and culture.
  </li>
  <li>
   Undertake any reasonable tasks and secondary duties as assigned by the Team Leader Guest Services or Department Management.
   <br/>
   <br/>
  </li>
 </ul>
 Occasional Duties
 <br/>
 <br/>
 <ul>
  <li>
   Assist in carrying out inventory of costumes and props.
  </li>
  <li>
   Perform other reasonable duties and responsibilities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 Ideally with a certificate or diploma in Leisure management or Hospitality/Tourism management.
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 Previous experience in entertainment, animation, recreation, or customer service.
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 Outgoing and energetic personality
 <br/>
 <br/>
 Strong communication and interpersonal skills
 <br/>
 <br/>
 Ability to engage with people of all ages
</div>


Animator - Waterpark

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