guest services attendant

Hilton

<div>Door Attendant
A Door Attendant maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
What will I be doing?
As a Door Attendant, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Door Attendant with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the Door Attendant will perform the following tasks at the highest level of service:<ul><li>
Comply with Company brand standards at all times</li><li>
Welcome guests on arrival and assist with their luggage</li><li>
Maintain frequent contact with regular Guests and visitors</li><li>
Park Guests' cars on the hotel premises, as required</li><li>
Provide a driving service to Guests, as required</li><li>
Ensure cleanliness and safety of all hotel vehicles</li><li>
Keep up to date on all hotel services as well as VIPs and special events</li><li>
Be knowledgeable on external locations, attractions, and landmarks in the vicinity</li><li>
Project a professional manner with an emphasis on hospitality and guest service</li></ul>
What are we looking for?
A Doorperson serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience working within the hotel, leisure, and/or retail sector</li>
<li>A valid driver's license with no outstanding driving restrictions or infringements</li>
<li>Meticulous personal presentation and strong communication skills</li>
<li>Strong good communication skills</li>
<li>Calm, courteous, and discreet demeanor</li>
<li>A good knowledge of the area and the country in general, preferred</li>
<li>A passion for working on team as well as autonomously</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Door Attendant

<div>Bell Attendant
A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul>
<li>Positive attitude and communication skills</li>
<li>Ability to work flexible hours</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own and as part of a team</li>
<li>Commitment to respond to Guest requests and deliver high levels of service</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience as a Bell person</li>
<li>Previous experience working within a hotel</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bell Attendant

<div>Bell Attendant
A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Positive attitude and communication skills</li><li>
Ability to work flexible hours</li><li>
Ability to work under pressure</li><li>
Ability to work on own and as part of a team</li><li>
Commitment to respond to Guest requests and deliver high levels of service</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience as a Bell person</li><li>
Previous experience working within a hotel</li></ul>
What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Mandarin Oriental Hotel Group

Mandarin Oriental Downtown, Dubai is looking for a Spa Attendant to join our Spa &amp; Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences. About the job Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Attendant is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Attendant reports to Assistant Spa &amp; Fitness Manager. As a Spa Attendant, you will be responsible for the following duties: <ul> <li> Prepare and maintain all spa areas according to Mandarin Oriental s standards, ensuring cleanliness and readiness. </li> </ul> <ul> <li> Replenish consumables, manage supplies, and ensure all furniture, fixtures, and equipment are well-maintained and functional. </li> </ul> <ul> <li> Report any damage, breakages, or losses to management and coordinate necessary repairs or operational adjustments. </li> </ul> <ul> <li> Operate cleaning and maintenance equipment safely and follow established procedures. </li> </ul> <ul> <li> Ensure spa security and safety by locking access points after hours and monitoring electrical appliance use to prevent hazards. </li> </ul> <ul> <li> Complete shift checklists, stay updated on spa operations and promotions, and strictly adhere to health, safety, and hygiene regulations. </li> </ul> As a Spa Attendant, we expect from you: <ul> <li> Senior School qualification or equivalent is a must </li> </ul> <ul> <li> Hotel school graduates will be preferable </li> </ul> <ul> <li> Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel </li> </ul> <ul> <li> Previous work experience in Guest Services </li> </ul> <ul> <li> Previous experience working in the Middle East Region is an advantage </li> </ul> <ul> <li> Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings </li> </ul> Our commitment to you <ul> <li> Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. </li> </ul> <ul> <li> MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. </li> </ul> <ul> <li> Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. </li> </ul> <ul> <li> Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. </li> </ul> <ul> <li> A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel. </li> </ul> We re Fans. Are you?

Spa Attendant

Cimarron Casino

<div><div><div>SUMMARY: 
</div><div>Responsible for assisting the Casino Shift Supervisor in ensuring that all activities in the Guest Services Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Casino Floor Attendant is responsible for providing quality Guest Services Department service in an efficient, courteous, and professional manner while displaying a high level of customer service. 
</div></div> 
<div>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:<div> 
Duties include, but are not limited to:
<ul><li>Ensures that all Guest Services operations on assigned shift are conducted in an efficient, effective, and profitable manner.</li></ul>
<ul><li>Promotes positive Guest relations by creating and promoting a friendly atmosphere.</li></ul>
<ul><li>Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.</li></ul>
<ul><li>Observes and recognizes irregularities, violations, or other discrepancies in Guest play and reports findings to the Casino Shift Supervisor.</li></ul>
<ul><li>Reports all Guest complaints and/or disputes to Casino Shift Supervisor for resolution.</li></ul>
<ul><li>Verifies payouts and jackpots as required.</li></ul>
<ul><li>Services minor Electronic Gaming Machines machine and printer malfunctions.</li></ul>
<ul><li>Ensures that all Electronic Gaming Machines are functioning properly and immediately reports all malfunctions to the Casino Shift Supervisor.
</li></ul><ul><li>Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).</li></ul>
<ul><li>Performs other duties as assigned.</li></ul>
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
<ul><li>Creates an atmosphere of fun for all casino guests.</li></ul>
<ul><li>Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.</li></ul>
<ul><li>Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.</li></ul>
<ul><li>Retains employees through involvement in employee training and development.</li></ul>
<ul><li>Explains why we do things, in advance of doing them.</li></ul>
</div></div> 
</div><div><div><div>SUMMARY: 
</div><div>Responsible for assisting the Casino Shift Supervisor in ensuring that all activities in the Guest Services Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Casino Floor Attendant is responsible for providing quality Guest Services Department service in an efficient, courteous, and professional manner while displaying a high level of customer service. 
</div></div> 
<div>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:<div> 
Duties include, but are not limited to:
<ul><li>Ensures that all Guest Services operations on assigned shift are conducted in an efficient, effective, and profitable manner.</li></ul>
<ul><li>Promotes positive Guest relations by creating and promoting a friendly atmosphere.</li></ul>
<ul><li>Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.</li></ul>
<ul><li>Observes and recognizes irregularities, violations, or other discrepancies in Guest play and reports findings to the Casino Shift Supervisor.</li></ul>
<ul><li>Reports all Guest complaints and/or disputes to Casino Shift Supervisor for resolution.</li></ul>
<ul><li>Verifies payouts and jackpots as required.</li></ul>
<ul><li>Services minor Electronic Gaming Machines machine and printer malfunctions.</li></ul>
<ul><li>Ensures that all Electronic Gaming Machines are functioning properly and immediately reports all malfunctions to the Casino Shift Supervisor.
</li></ul><ul><li>Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).</li></ul>
<ul><li>Performs other duties as assigned.</li></ul>
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
<ul><li>Creates an atmosphere of fun for all casino guests.</li></ul>
<ul><li>Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.</li></ul>
<ul><li>Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.</li></ul>
<ul><li>Retains employees through involvement in employee training and development.</li></ul>
<ul><li>Explains why we do things, in advance of doing them.</li></ul></div></div></div>

Casino Shift Manager

Hotel Management and Consulting, Inc

<div><div>Exciting Opportunity: Guest Attendant at Hyatt Studios in Harrisonburg, VA! 
 
About the Role: Hotel Management &amp; Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.
 
 
Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals. 
 
Benefits:</div>
<ul><li>Hourly Rate: Dependent on experience, $14.50 - $16.50.</li>
<li>DailyPay Access: Flexible pay options to access your earnings when you need them.</li>
<li>Benefits: Offering medical, dental, and vision benefits in addition to the company&rsquo;s paid time off benefit for full-time employees.</li>
<li>Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
</li><li>Career Growth: Opportunities for advancement within the company for dedicated employees.</li>
</ul><div>Primary Duties:</div>
<ul><li>Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.</li>
<li>Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).</li>
<li>Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
</li><li>Cleaning &amp; Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.</li>
<li>Sales &amp; Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.</li>
<li>Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
</li><li>Other Duties as Assigned.</li>
</ul><div>Preferred Qualifications:</div>
<ul><li>Minimum of one year in customer service; hotel operations experience preferred.</li>
<li>Proficient computer skills.
</li><li>Excellent communication skills.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Proactive in solving problems.</li>
</ul><div>Physical Requirements:</div>
<ul><li>Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.</li>
<li>Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
</li></ul><div> 
Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains &ldquo;at will&rdquo;. These job requirements are subject to change to reasonably accommodate qualified disabled individuals. 

 
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors. 

 
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify. 

 
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.</div></div>

Guest Attendant

<div><div>Exciting Opportunity: Guest Attendant at WoodSpring Suites in Bluffdale, UT! 
 
About the Role: Hotel Management &amp; Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.
 
 
Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals. 
 
Benefits:</div>
<ul><li>Hourly Rate: Dependent on experience, $15.00 - $17.00.</li>
<li>DailyPay Access: Flexible pay options to access your earnings when you need them.</li>
<li>Benefits: Offering medical, dental, and vision benefits in addition to the company&rsquo;s paid time off benefit for full-time employees.</li>
<li>Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
</li><li>Career Growth: Opportunities for advancement within the company for dedicated employees.</li>
</ul><div>Primary Duties:</div>
<ul><li>Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.</li>
<li>Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).</li>
<li>Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
</li><li>Cleaning &amp; Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.</li>
<li>Sales &amp; Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.</li>
<li>Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
</li><li>Other Duties as Assigned.</li>
</ul><div>Preferred Qualifications:</div>
<ul><li>Minimum of one year in customer service; hotel operations experience preferred.</li>
<li>Proficient computer skills.
</li><li>Excellent communication skills.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Proactive in solving problems.</li>
</ul><div>Physical Requirements:</div>
<ul><li>Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.</li>
<li>Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
</li></ul><div> 
Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains &ldquo;at will&rdquo;. These job requirements are subject to change to reasonably accommodate qualified disabled individuals. 

 
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors. 

 
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify. 

 
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.</div></div>

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