guest services auditor

Peachtree Group

<div>The Night Auditor is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.
<ul>
<li>Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.</li>
<li>Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.</li>
<li>Check the front desk log for problems, special requests, etc.</li>
<li>Greets, registers, and assigns rooms to guests.</li>
<li>Process guest registrations, including collecting payment.</li>
<li>Maintain room status inventory.</li>
<li>Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.</li>
<li>Communicates all information to the following shift to ensure a smooth transition.</li>
<li>Works closely with all hotel departments to ensure the highest quality of customer service.</li>
<li>Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.</li>
<li>Responsible for completing all required shift paperwork, and night audit reports daily.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</div>

Night Auditor

Davidson Hospitality Group

<div>Property Description:
<div></div><div>
Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests. Joining the team at Three Waters Resort presents a unique opportunity to be part of a dynamic and trendy resort that embodies the laid-back lifestyle of the Florida Keys.</div> 
<div></div>
Overview:
<div>
Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.</div><div></div><div> 
Summary:</div><ul><li>
Perform front desk duties such as guest check-ins and check-outs during the night shift</li><li>
Process guest payments and maintain accurate records</li><li>
Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies</li><li>
Assist guests with inquiries, requests, and any issues that may arise during the night</li><li>
Ensure the safety and security of the hotel premises during overnight hours</li><li>
Provide exceptional customer service and create a welcoming and positive atmosphere for guests</li><li>
Collaborate with other departments to address guest needs and ensure a seamless guest experience</li><li>
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively</li></ul><div>
Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.</div>
Qualifications:
<ul><li>Prior cash handling experience necessary</li><li>
High school diploma or equivalent required</li><li>
1-2 years of experience as a Night Auditor or in a similar role preferred</li><li>
Strong attention to detail and ability to multitask</li><li>
Excellent communication and problem-solving skills</li><li>
Read, write and speak English fluently</li><li>
Ability to work independently with minimal supervision</li><li>
Strong computer skills</li><li>
Ability to work flexible hours including overnights, weekends, and holidays</li></ul>
Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners&rsquo; mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company&rsquo;s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. 
In keeping with the company&rsquo;s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.<ul><li>
Multiple Tiers of Medical Coverage</li><li>
Dental &amp; Vision Coverage</li><li>
24/7 Teledoc service</li><li>
Free Maintenance Medications</li><li>
Pet Insurance</li><li>
Hotel Discounts</li><li>
Tuition Reimbursement</li><li>
Paid Time Off (vacation, sick, bereavement, and Holidays).</li><li>
401K Match</li></ul>
Working at Davidson is like nowhere else. It&rsquo;s less of a job, more of a calling. It&rsquo;s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. 
 
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation 
 
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.</div>

Night Auditor - Three Waters

Avocet Hospitality

<div>NIGHT AUDITOR AT THE READ HOUSE HOTEL
The Read House Guest Services Department is seeking a professional and personable individual for the position of Night Auditor. You will be bring your excellent customer service and accounting/analytical skills to ensure our operations run smoothly.
Chattanooga&rsquo;s award-winning historic hotel, The Read House, has been hosting guests and visitors since 1872! Start a new career journey with classic elegance at The Read House Hotel!
WHAT WE HAVE TO OFFER
Location: 107 West MLK Blvd, Chattanooga, TN 37402
Salary: Hourly BOE
Benefits:
<ul><li>A Culture that Values Passion, Individuality, and Fun!
</li><li>Opportunities for Internal Growth and Development
</li><li>Paid Time Off (PTO)
</li><li>Paid Holidays
</li><li>Affordable Medical, Dental, &amp; Vision Insurance Plans
</li><li>Company Provided &amp; Voluntary Life Insurance
</li><li>Short &amp; Long-Term Disability Insurance
</li><li>Accident &amp; Critical Illness Insurance
</li><li>Employee Assistance Program
</li><li>Traditional 401(k) &amp; Roth 401(k) with Employer Match up to 3.5%
</li><li>Referral Bonus Program
</li><li>Hotel &amp; Restaurant Discounts at Avocet Hospitality Properties
</li><li>Tuition Reimbursement
</li><li>Employee Meal Option
</li><li>Starbucks Discount
</li><li>Garage Parking Discount
</li></ul>WHO WE ARE LOOKING FOR
As a Night Auditor you will assist guests with overnight requests and perform daily accounting duties and perform general accounting and account balance duties from the day shift. Your professional and outgoing personality will ensure our guests experience an exceptional stay at our historic property!
<ul><li>This position will work approximately 2 shifts per week (11pm-7am).</li></ul>
Primary Duties &amp; Responsibilities
<ul><li>Provide a positive and friendly guest experience
</li><li>Make, modify, and cancel reservations as requested by guests
</li><li>Complete guest check in and check out procedures
</li><li>Collect payment from guests, issue receipts and change; abide by all cash handling procedures.
</li><li>Handle all guest issues promptly and professionally
</li><li>Coordinate guest requests with other departments
</li><li>Respond to and compose emails regarding front desk and guest reservations activities
</li><li>Confidently and accurately share the history of the hotel with guests
</li><li>Balance the cash drawer and log receipts
</li><li>Run audit reports and journals from the front office system
</li><li>Reconcile daily accounts to keep accurate financial records and ledgers
</li><li>Account and prepare daily deposits; complete accounting daily reporting and assist in other accounting duties as needed
</li><li>Send out all require end-of-day reports to management staff
</li><li>Assist in nightly maintenance tasks to continue smooth operation of hotel functions when needed
</li><li>Maintain regular and punctual on-site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires
</li></ul>Job Requirements
Education/ Experience:
<ul><li>High school diploma or equivalent required. Some college preferred.
</li><li>At least one year of hotel front desk or related experience required
</li><li>At least one year of accounting and/ or related experience preferred
</li><li>Experience with Opera PMS, M3 Accounting, and Micros POS platforms preferred
</li></ul>Skills:
<ul><li>Excellent computer skills, such as typing and use of various computer software
</li><li>Excellent communication skills with guests, team members, and management
</li><li>Ability to access and accurately input information into the applicable systems
</li><li>Ability to work efficiently with strong attention to detail
</li><li>Basic mathematical skills
</li><li>Ability to problem solve and work independently with little supervision
</li></ul>Physical and Mental Requirements:
<ul><li>Ability to stand for extended periods of time, sometimes for entire shift
</li><li>Ability to lift, carry, push, pull, or otherwise move up to 30 pounds and occasionally lift, carry, push, pull, or otherwise move up to 50 pounds
</li><li>Hear at a basic level and communicate with coworkers and guests
</li><li>Ability to work both independently and in a team environment
</li><li>Ability to multitask and work effectively in a high-demand, fast-paced environment with changing variables
</li><li>Ability to apply patience and understanding to all persons and situations
</li><li>Ability to perform well under pressure to meet the needs of guests, team members and/ or management.
</li></ul>Work Environment:
<ul><li>The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, etc.
</li><li>This position requires the ability to work both in a fast-paced and quiet working environment.
</li></ul>WHO WE ARE
The Roaring '20s are alive and prosperous in Chattanooga at the Historic Read House Hotel. We embrace the &quot;Great Gatsby&quot; era of grandeur and opulence and project the right balance of luxury and rebellious spirit in everything we do. At the Read House, service reigns supreme. We empower our team through support, growth and camaraderie which is instrumental in our culture of genuine hospitality and taking care of guests at every turn. Take the plunge, and be a part of this fun and exciting journey.
*2025 WINNER (2022, 2023, 2024 Finalist) for Chattanooga&rsquo;s Best of the Best Hospitality Employer!*
Step back in time and visit The Read House Hotel! (www.thereadhousehotel.com)
EOE / DFWP</div>

Night Audit - The Read House

Lm Services Corporation Group

<div>Position Summary
The night auditor greets and registers guests, provides prompt and courteous service, provides information regarding hotel facilities and guest accommodations, audits hotel revenue on a daily basis, verifies the correctness of guest accounts by balancing each departments income and allowances, verifies room rates, and closes out guest accounts upon completion of stay.
Pay rate: $15.00/hr
Essential Duties<ul><li>
Greet customers immediately with a friendly and sincere welcome.
</li><li>Balance the income and allowances for each individual department. Verify the correctness of each guest room rate and adjust as needed.
</li><li>Complete the registration process by obtaining data from the guest and/or reservation printout. Input information via computer or through a manual process. Provide folders reservation requests utilizing similar format as check in process.</li><li>
Handle cash, make change, and balance an assigned house bank. Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system.</li><li>
Promptly answer the telephone, within three rings. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested.</li><li>
Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.</li></ul>
Supportive Functions<ul><li>
Other duties as assigned by the supervisor such as: cross-training, assisting PBX Operators etc.</li><li>
Report suspicious persons or activity to a supervisor immediately.</li></ul>
Knowledge, Skills, and Abilities<ul><li>
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
</li><li>Ability to stand for long periods of time.</li><li>
Ability to read, listen, and communicate effectively in English, both verbally and in writing.</li><li>
Ability to access, accurately input, and process information using a moderately complex computer system. Knowledge of computer assisted auditing methods.</li><li>
Hearing and visual ability to observe and detect signs of emergency situations.</li></ul>
Qualifications
Experience
Accounting experience preferred. Previous hotel experience required.
Education
High School Diploma or equivalency; Associate&rsquo;s Degree in Accounting/Hospitality/related field preferred</div>

Hilton New Orleans/St. Charles Avenue

<div>At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We&rsquo;re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!<h1 class="jobSectionHeader">
JOB DESCRIPTION</h1>
Job Title: Night Auditor
Department: Front Office
Supervision Exercised: None
Supervision Received: Guest Services Manager
MINIMUM REQUIREMENTS
Education<ul><li>
High school diploma or equivalent required</li></ul>
Experience<ul><li>
Previous hotel front desk or accounting experience preferred.</li><li>
Experience with PMS systems preferred.</li></ul>
Skills and Knowledge
<ul><li>Strong attention to detail and accuracy.</li><li>
Excellent customer service and communication skills.</li><li>
Strong problem-solving and critical-thinking abilities</li><li>
Proficiency with computers and hotel property management systems (PMS).</li><li>
Ability to prioritize and multitask.</li></ul><h2 class="jobSectionHeader">
Job Duties and Responsibilities</h2><ul><li>
Greet, register, and assist guests; process check-ins/check-outs.</li><li>
Answer phone calls, respond to guest requests, and resolve issues promptly.</li><li>
Balance and reconcile daily financial transactions.</li><li>
Run and review daily reports (e.g., room charges, revenue summaries).</li><li>
Audit and verify front desk postings and transactions.</li><li>
Process cash, credit card, and direct-bill transactions accurately.</li><li>
Ensure all reservations, cancellations, and no-shows are properly logged.</li><li>
Follow company policies and procedures, including safety and emergency protocols.</li><li>
Ability to work overnight shifts, weekends, and holidays.</li></ul>
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.</div>

Renaissance Hotels

<div>As the Night Auditor you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Renaissance Raleigh where everyone is valued and treated with respect.
 
 
Role Responsibilities: 
As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: 
Processing credit card transactions and other (restaurant, events, lounge) for the day 
Handling phone system, transferring calls, and reservations. 
Verify, balance and review hotel room availability 
Perform Check-in and Check-out procedures 
Administer guest payment policies and look for errors from the day shifts 
8907Maintain overall lobby appearance 
Be diversed in all hotel emergency procedures

Here are some reasons our associates like working for us: 
Benefits (Full Time Associates only) 
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities. 
 
Why Renaissance Raleigh?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

 You take pride in your work, the hotel, and your employer to make sure we exceed our guests&rsquo; expectations. If this is you, we want you to contact us... Now! 
 
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.</div>

Night Auditor Renaissance Raleigh Hotel-$17.00 per hr

Extended Stay America Glen Allen/Short Pump Aimbridge Hospitality

Job Summary Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. In this energetic role, you will ensure the smooth and secure operation of the front desk while providing exceptional guest experiences. Your keen attention to detail, hospitality expertise, and multilingual communication skills will help create a welcoming environment for all guests. As a Night Auditor, you&rsquo;ll be responsible for managing guest check-ins and check-outs, handling financial transactions, and maintaining accurate records&mdash;all while delivering top-tier customer service in a lively, fast-paced setting. (Hotel Key Pms experience prefered)! shift is 10p-6am flexible days.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with late check-ins, ensuring a positive first impression.</li><li>Manage the front desk operations during overnight shifts, including handling multi-line phone systems with professionalism and courtesy.</li><li>Conduct nightly audits of financial transactions, reservations, and billing to ensure accuracy and completeness.</li><li>Respond promptly to guest inquiries, requests, and concerns with a friendly and solution-oriented approach.</li><li>Maintain security by monitoring CCTV surveillance, conducting safety checks around the property, and controlling access to restricted areas.</li><li>Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts.</li><li>Support guest relations by providing information about hotel amenities, local attractions, and services in multiple languages if applicable.</li></ul>Experience<ul><li>Previous experience in hospitality management or hotel front desk operations is highly preferred.</li><li>Strong customer service skills with a proven ability to handle guest interactions professionally and efficiently.</li><li>Bilingual or multilingual abilities are a plus to effectively communicate with diverse guests.</li><li>Familiarity with hotel management software systems and multi-line phone systems enhances your efficiency in this role.</li><li>Knowledge of hotel procedures related to night audits, guest services, and security protocols is advantageous.</li><li>Experience working in resort or hospitality environments that emphasize guest relations and hospitality excellence is desirable. Join us as a Night Auditor and become an essential part of our vibrant hospitality team! Your energetic approach will help us deliver memorable experiences while maintaining operational excellence throughout the night shift.</li></ul>Pay: $15.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

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