guest services coordinator

Columbus Crew

<div>Overview:
The Coordinator of Guest Experience is an integral team player in ensuring that guests are treated with Ultimate Service at all venues operated by the Columbus Crew and Haslam Sports Group. The Coordinator will be a leader in delivering on our pillars of &quot;Win. Fan. Community.&quot; and must be solutions based, consistent, creative and focused on moving our event and daily experience forward. 
Essential DutiesResponsibilities:
<ul><li>Present Guest Experience service standards across events and daily operations of the organization.</li><li>
Assigned event contact for Guest Experience at large scale ticketed and private events to ensure consistency in delivering Ultimate Service.
</li><li>Oversight of Guest Experience Team operations including recruitment, retention, training, and maintain expectations and service standards</li><li>
Develop and review event staffing plan with Event departments to ensure appropriate service, staffing, accessibility and budget needs are met or exceeded.</li><li>
Create and maintain Guest Experience Collateral - KBYG, manuals, staff notes, and training aides.
</li><li>Assist with budget review and expense tracking on a by event or annual basis.
</li><li>Oversee Guest Experience programs
<ul><li>AccessibilitySensory Inclusion</li><li>
Event Day Services
</li><li>Fan Feedback</li></ul></li><li>
Oversight of Human Resource functions - Payroll, onboarding, offboarding, evaluation for part time and seasonal staff.
</li><li>Evaluate and recommend improvements at all touch points of the guest journey.
</li><li>Maintain inventory and equipment related to Guest Experience staff.</li>
Data and record tracking for Guest Experience metrics and annual KPIs. 
<li>
</li></ul> 
Required Experience and Qualifications:
<ul><li>2-4 years working in sportsentertainment venues</li><li>
Bachelor's Degree in Sport/Event Management, Hospitality, Business or Equivalent combination of education and experience.
</li><li>Experience overseeing part-time event staff and performing at a high level for guest experience in sportsentertainment venues.
</li><li>Collaborative and high attention to detail.</li><li>
Demonstrated customer service experience.</li><li>
Project management and ability to balance multiple projects simultaneously.</li></ul> 
Preferred Experience and Qualifications:
<ul><li>Experience with Multiple Stadium or multi-purpose venue events.
</li><li>Demonstrated commitment to service culture and innovation.</li><li>
Experience with design software and event software (Staffing, mapping, fliers, etc.)</li><li>
Advanced knowledge of event logistics, planning, budgeting, and implementation</li></ul></div>

Coordinator, Guest Experience

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.<ul><li>
Handle incoming reservation requests via phone, email, and online booking platforms</li><li>
Coordinate group bookings, including room blocks, meeting spaces, and special requests</li><li>
Provide detailed information about our accommodations, amenities, and local attractions</li><li>
Assist guests with modifying or canceling reservations</li><li>
Collaborate with other departments to ensure guest needs are met</li><li>
Process payments and manage billing for individual and group reservations</li><li>
Generate and distribute daily reservation reports</li><li>
Respond to guest inquiries and resolve booking-related issues promptly</li><li>
Upsell room upgrades and additional services when appropriate</li><li>
Stay updated on local events and promotions to inform guests</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred</li><li>
Previous experience in the hospitality or travel industry is a plus</li><li>
Excellent verbal and written communication skills</li><li>
Strong customer service orientation with a friendly and empathetic demeanor</li><li>
Proficiency in reservation systems and booking software</li><li>
Exceptional attention to detail and organizational skills</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Problem-solving skills to address guest concerns and booking issues</li><li>
Basic math skills for handling payments and group rates</li><li>
Knowledge of local attractions and services in 6th of October City and surrounding areas</li><li>
Familiarity with travel and tourism industry trends</li><li>
Flexibility to work various shifts, including weekends and holidays, as needed</li></ul></div>

Reservation Agent/ Group Coordinator

Blaura Wellness and Fitness Center LLC

Position OverviewBlaura is seeking a proactive, organized, and service-oriented Concierge &amp; Events Experience Coordinator to manage personalized guest experiences across travel, tourism, and on-site events. This role is ideal for someone who enjoys planning memorable experiences&mdash;from kids&rsquo; birthday parties and baby showers to staycation retreats and curated tourist activities&mdash;while offering seamless concierge support for members and guests.The role requires exceptional communication, attention to detail, and the ability to manage multiple requests while delivering premium, hospitality-grade service.Key ResponsibilitiesConcierge &amp; Guest Support<ul><li>Assist guests with daily inquiries, reservations, and personalized requests.</li><li>Arrange transportation, travel itineraries, dining reservations, and activity bookings.</li><li>Act as the main point of contact for members, ensuring smooth, luxury-level service.</li><li>Provide tourist guidance, experience recommendations, and curated city itineraries.</li></ul>Event Planning &amp; Coordination<ul><li>Plan, organize, and manage events such as:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers</li><li>Family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation and holiday-themed experiences</li><li>Coordinate vendors, d&eacute;cor, entertainment, catering, and logistics.</li><li>Prepare event schedules, checklists, and guest experience plans.</li><li>Ensure flawless event execution from setup to closing.</li></ul>Travel &amp; Tourism Coordination<ul><li>Manage bookings for staycations, resort stays, day trips, and special packages.</li><li>Collaborate with travel partners, hotels, and experience providers to secure the best options for clients.</li><li>Create customized itineraries based on client preferences, age groups, and special occasions.</li><li>Track reservations, invoices, and confirmations.</li></ul>Administration &amp; Operations<ul><li>Maintain organized guest and event documentation.</li><li>Manage budgets for events and activities.</li><li>Ensure high standards of safety, service, and hospitality during all experiences.</li><li>Work closely with the management team to support operational needs.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Tourism, Events Management, or related field).</li><li>Minimum 2&ndash;4 years of experience in concierge, hospitality, events coordination, or tourism services.</li><li>Strong knowledge of UAE tourism hotspots, hotels, family-friendly activities, and travel services.</li><li>Excellent communication and client-facing skills.</li><li>Highly organized, creative, and detail-oriented.</li><li>Ability to manage multiple events and requests simultaneously.</li><li>Proficient in MS Office / Google Workspace.</li><li>Vendor management experience (decorators, entertainment, hotels, photographers, etc.).</li><li>Customer-focused with a friendly and professional demeanor.</li></ul>Personal Attributes<ul><li>Warm, welcoming, and customer-first mindset.</li><li>Creative thinker with strong problem-solving skills.</li><li>Calm under pressure and adaptable to last-minute changes.</li><li>Energetic, positive, and passionate about hospitality and events.</li><li>Reliable, punctual, and responsible.</li></ul>Compensation &amp; Work Environment<ul><li>Competitive salary as per UAE labor law.</li><li>Dynamic, supportive, and guest-centric work culture.</li><li>Opportunities to plan unique, memorable events and curated travel experiences.</li><li>Growth potential within hospitality and events operations.</li></ul>Job Type: Full-time

Concierge & Events Experience Coordinator (Female Only)

Al Bandar Rotana & Al Bandar Arjaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Experience Coordinator you are responsible to facilitate the guest&rsquo;s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain effective communication with all related departments to ensure a smooth service delivery
 </li>
 <li>
 Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
 </li>
 <li>
 Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
 </li>
 <li>
 Ensure that the guest receive the accommodation he / she is expecting
 </li>
 <li>
 Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
 </li>
 <li>
 Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
 </li>
 <li>
 Attend to all guest inquires, that are directed to them, in a professional and helpful manner
 </li>
 <li>
 Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
 </li>
 <li>
 Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
 </li>
 <li>
 Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
 </li>
 <li>
 Ensure that rooms control and room revenue controls are in place
 </li>
 <li>
 Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
 </li>
 <li>
 Assist the Guest Service team in the lobby when required
 </li>
 <li>
 Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and colleagues&rsquo; health and safety, as well as protect and conserve the environment
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Experience Coordinator

Hilton

<div>Recreation Coordinator - Waldorf Astoria Doha Lusail
A Recreation Coordinator is responsible for ensuring the guest experience whilst they enjoy the Hotel&rsquo;s Recreational facilities, including the Pool and Spa area. 
 
What will I be doing?
As a Recreation Coordinator, you will be responsible for greeting guests immediately with a sincere and friendly welcome.
<ul><li>Assist guests their needs related to the pool / beach area</li>
<li>Respond to guest requests, comments, and concerns in a timely manner</li>
<li>Confirm guest registration prior to issuing resort property</li>
<li>Monitor product inventory in order to minimize the loss of resort property</li>
<li>Able to work outdoors and indoors</li>
<li>Respond to e-mails</li>
<li>Organize departmenal filing, record-keeping, memberships, and administrative support as required</li>
<li>Cashiering</li>
</ul>What are we looking for?
A Recreation Attendant serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>High School Graduate or equivalent required</li>
<li>Must maintain a neat, clean and well-groomed appearance</li>
<li>English language skills</li>
<li>Intermediate computer knowledge</li>
<li>Knowledge of Outlook, Microsoft Excel, and Microsoft Word</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous customer service experience</li>
<li>Cashiering skills or previous experience</li>
<li>Previous administrative experience</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Recreation Coordinator - Waldorf Astoria Doha Lusail

Yasmine Palace Restaurant

Guest Reception &amp; Booking CoordinatorJob Summary:Responsible for warmly welcoming guests, managing bookings efficiently, and maximizing revenue through professional and friendly service.Key Responsibilities:<ul><li>Manage restaurant bookings and guest confirmations.</li><li>Welcome guests according to company standards.</li><li>Coordinate with management to optimize table allocation and revenue.</li><li>Handle one service station including opening/closing duties.</li><li>Place orders using Micros system.</li><li>Follow hygiene, safety, and Fire Life Safety (FLS) policies.</li><li>Attend trainings and follow company grooming and conduct standards.</li><li>Report incidents and cooperate in emergency procedures.</li><li>Support team tasks and complete duties assigned by managers.</li></ul>Self-Management:<ul><li>Adhere to company rules, time policies, and grooming standards.</li><li>Participate in development programs.</li><li>Demonstrate awareness of safety, health, and emergency protocols.</li></ul>With a comprehensive benefits package, which includes:<ul><li>Company-provided accommodation</li><li>Duty meals</li><li>Transportation</li><li>Access to training programs and professional certifications</li><li>Medical insurance</li><li>And other job-related benefits</li></ul>recruitment@yasminepalace.comJob Type: Full-timePay: From QAR2,000.00 per month

Hostess

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

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