guest services coordinator

The Lana, Dubai - Dorchester Collection

<div>
 
 Hotel
 
 
 
 The Lana
 
 
 
 Division &amp; Department
 
 
 
 Rooms - Guest Relations
 
 
 
 Job Title
 
 
 
 Guest Experience Coordinator
 
 
 
 Contract Type
 
 
 
 Permanent
 
 
 
 Status
 
 
 
 Full time
 
 
 
 Position Overview
 
 
 
 We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
 
 
 Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
 
 
 We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Coordinator you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
 
 
 
 What You'll Get
 
 
 
 As a Guest Experience Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:
 
 
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 Competitive Salary Package
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 World-class Development Opportunities
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 Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
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 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
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 Meals on Duty
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 Private Medical Insurance
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 Life Insurance
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 Flight Allowance every 24 months
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 Shared Company Accommodation
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 Company provided transportation to and from work
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 Uniform provided by the Company with complimentary laundry
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 Service Charge
 
 
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 What You'll Do
 
 
 
 You&rsquo;ll love what you do and take pride in delighting our guests:
 
 
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 You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy &ldquo;We Care&rdquo; to life ensuring our employees and guests receive nothing but the best experience.
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 You will own the pre arrival experience becoming the first point of contact for our guest after the booking has been made.
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 You will act as an air traffic controller for all incoming guest requests and cases. Managing the hotel inventory by allocating the right room to the right guest at the right time. You will proactively manage all administrative and technical requirements to ensure seamless guest experience.
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 You will ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
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 You will own the creation and distribution of operational tasks and you will own the system business rules for service requests.
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 Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Coordinator, you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.
 
 
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 </ul>
 The items shared are the essence of a day in the life of a Guest Experience Coordinator, but we&rsquo;ll make sure you are provided with specifics on how we care for our hotel.
 
 
 
 What You'll Bring
 
 
 
 <ul>
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 Bring your unique personality and enthusiasm to both the role and the team, making a positive impact every day.
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 You are focused on process improvement, meticulous with details, and persistent in follow-up to ensure excellence.
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 Clear communication is the backbone of our success. You possess outstanding communication skills, paired with a strong sense of customer service and business ethics.
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 English is our primary language, and you can communicate confidently and effectively in it.
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 Previous experience in Front Desk, Guest Relations, or Concierge is preferred.
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 A high level of English and proficiency in the local hotel language are essential; additional languages are a plus.
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 Familiarity with systems such as Microsoft Dynamics, Opera, HotSOS, and Spa Soft is highly advantageous.
 
 
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 </ul>
 
 Position location
 
 
 Job Location
 
 
 
 United Arab Emirates
 
 
 
 Location
 
 
 
 Dubai
</div>

Guest Experience Coordinator

Atlantis The Palm

<div></div><div><div>Coord, VIP Services 
(18550)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 


The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.<div>
About The Role
</div><div>Do you have an exceptional eye for detail and a passion for hospitality? Are you highly organized and an expert multi-tasker? Is it your goal to provide our guests with outstanding service through tailored experiences? If this describes you, our VIP Services team at Atlantis, The Palm is looking for someone like you! The Coordinator of VIP Services is responsible for itinerary planning, personalized guest correspondence, stay preparation, planning, transport, hotel, Food &amp; Beverage and activities bookings, related to all aspects of our Butler services. You will be responsible for coordinating guest queries in the most efficient way for guests, partners, suppliers along with internal and external stakeholders, along with managing all aspects of the department day to day operations and administration needs.</div> 
<div></div>
<div>
About You
</div><div>Ideally, we&rsquo;d love you to have diploma or degree in hospitality or other relevant discipline or either 2 years working experience as a coordinator or agent handling customer request, queries and complaints over the phone with an excellent knowledge of opera or other booking operating system used by international and well-known luxury hotel or resort. Excellent verbal and written communication skills, attention to detail, and the ability to read a social situation and deliver a first-class experience is a must.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Coord, VIP Services

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 
 
 
 The Role Of The Guest Experience Coordinator
 
 
 
 The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
 
 
 
 Four Seasons Hotel Riyadh
 
 
 
 Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
 
 
 Area of responsibility is Rooms.
 
 
 
 Food &amp; Beverage
 
 
 
 The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
 
 
 Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
 
 
 
 SPA and Wellness
 
 
 
 Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
 
 
 Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
 
 
 
 Knowledge And Skills
 
 
 
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 At least 2 to 3 years of relevant work experience in Luxury Hotel.
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 Self-driven and a strategic resourcing professional.
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 Able to work independently and under pressure in a fast pace working environment.
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 Good team spirit, cooperative with good communication and interpersonal skills.
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 Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
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 Reading, writing and oral proficiency in both Arabic and English language.
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 Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
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 Attention to detail.
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 Able to multitask and prioritize workload and projects simultaneously and efficiently.
 
 
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 Note: Please be informed that this role is available to Saudi Nationals only
 
 
 
 
 What To Expect
 
 
 
 Competitive Net Salary in a Tax-Free Environment
 
 
 Competitive Housing allowance
 
 
 Transportation Allowance
 
 
 30 days&rsquo; vacation
 
 
 10 days Public Holidays per year
 
 
 Complimentary employee meals
 
 
 Medical Insurance
 
 
 Life Insurance
 
 
 Employee Assistance Program
 
 
 Worldwide Complimentary Room Nights with Four Seasons
 
 
 Laundry/dry cleaning for provided for work attire.
 
 
 Growth &amp; Development opportunities
</div>

Guest Experience Coordinator Four Seasons Riyadh

Hilton

<div>
 A Hotel Operations Coordinator Assistant plays a pivotal role in supporting the daily functions of various hotel departments, ensuring seamless operations and exceptional guest experiences. Below is an overview of the key responsibilities and duties associated with this role across different departments:
 
 
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 Front Office:
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 Guest Services: Assist in administration for front desk operations, ensuring accuracy and adherence to hotel policies and procedures.
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 Guest Relations: Develop guest services to enhance the guest experience.
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 Housekeeping:
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 Administrative Support: Provide administrative assistance to the housekeeping department, including meeting minutes and maintaining operational records.
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 Communication: Serve as a liaison between housekeeping and other departments to ensure guest satisfaction and operational efficiency.
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 Engineering:
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 Maintenance Coordination: Assist in scheduling and tracking maintenance tasks, ensuring that all hotel facilities are in optimal working condition.
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 Record Keeping: Maintain logs of maintenance activities, equipment status, and service requests.
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 Food and Beverage:
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 Event Support: Provide administrative support for food and beverage operations, including event planning, menu coordination, and liaising between operational departments.
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 Inventory Management: Assist in tracking inventory levels, ordering supplies, and ensuring compliance with health and safety standards.
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 Kitchen:
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 Administrative Assistance: Support kitchen operations by managing administration requirements, ensuring accuracy and adherence to hotel policies and procedures.
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 Compliance Monitoring: Ensure adherence to food safety regulations and assist in maintaining cleanliness and organization within the kitchen.
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 Recreation and Animation:
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 Program Coordination: Assist in planning and organizing recreational activities and entertainment programs for guests.
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 Guest Engagement: Promote and manage guest participation in various activities, ensuring a memorable experience.
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 Hygiene:
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 Compliance Monitoring: Assist in monitoring that all hotel areas adhere to hygiene and cleanliness standards.
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 Security:
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 Safety Protocols: Assist in monitoring security measures to ensure the safety of guests and staff.
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 Incident Reporting: Help in documenting and reporting security incidents, coordinating with law enforcement when necessary.
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 Director of Operations:
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 Administrative Support: Provide comprehensive administrative assistance to the Director of Operations, including scheduling, reporting, and communication with department heads.
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 Project Coordination: Assist in coordinating special projects, operational improvements, and strategic initiatives across departments.
 
 
 
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 </ul>
 In summary, the Hotel Operations Administration Assistant is integral to the smooth functioning of hotel operations, providing essential support across various departments to ensure guest satisfaction and operational excellence.
 
 
 
 Qualifications - Internal
 
 
 
 Qualifications - Internal
 
 
 
 What are we looking for?
 
 
 
 An Operation Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
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 Excellent verbal and written communication skills
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 Excellent administration and IT skills
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 Committed to delivering a high level of customer service, both internally and externally
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 Flexibility to respond to a range of different work situations
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 Ability to work under pressure
 
 
 
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
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 Previous administrative experience in a fast paced environment
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hurghada Plaza
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Operation Coordinator

Stella Stays

At Stella Stays, you will:We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.Responsibilities:<ul><li>Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.</li><li>Oversee in-house inventory management and stock count to maintain adequate supplies.</li><li>Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.</li><li>Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.</li><li>Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.</li><li>Ensure compliance with property documentation requirements and quality assurance standards.</li><li>Respond promptly and professionally to on ground guest requests, ensuring their needs are met.</li><li>Handle add-on service requests and coordinate with relevant service providers.</li><li>Source and manage reliable service providers and vendors, negotiating favorable contracts.</li><li>Maintain data control and confidentiality of sensitive information.</li><li>Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.</li><li>Answer and direct incoming calls, taking accurate messages when necessary.</li><li>Manage incoming and outgoing mail and packages.</li><li>Maintain the tidiness and appearance of the reception area.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).</li><li>Proven experience in Operations and Front Desk management, preferably in the hospitality industry.</li><li>Strong organizational and multitasking abilities, with attention to detail.</li><li>Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.</li><li>Proficient in using property management systems and other relevant software.</li><li>Ability to work independently and make sound decisions in a fast-paced environment.</li></ul>Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the managementJob Type: Full-time

Front Desk Receptionist

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Guest Relations Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
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 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
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 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
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 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
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 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

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