guest services coordinator

Coury Hospitality

Why Work at Hotel Carmichael?
 At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.
 
POSITION SUMMARY: 
The Box Office Coordinator is an essential member of the team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Box Office Coordinator is the guest’s first impression of Feinstein’s Cabaret. This position is responsible for assisting customers with purchasing show tickets and sharing information about showtimes and performers. The Box Office Coordinator will remain friendly and engaging, managing reservations and the waiting list, communicating guest request and preferences with servers and manager, answering phone, and responding to e-mails.
 
RESPONSIBILITIES: 
<ul>
<li>Actively responds to e-mail and guest inquiries.</li>
<li>Assists Club Concierge with any needs for the performers</li>
<li>Coordinates with management on seating chart</li>
<li>Responsible for answering Cabaret phone and take reservations over the telephone and taking messages for staff.</li>
<li>Handles guest questions efficiently and promptly communicates concerns with management.</li>
<li>Maintains cleanliness of workstation and surrounding areas.</li>
<li>Communicates guest preferences to the service team</li>
<li>Manages local calendars for Feinstein’s shows and artist lists</li>
<li>Monitors Pre-Kindle and Eventbrite to ensure show details are accurate for ticket sales</li>
<li>Assists with the duties of servers and bus persons, host/hostesses, such as securing a food or beverage item for a patron, resetting a table for reuse, etc., as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency.</li>
<li>Handles side duties within each shift.</li>
<li>Wears required uniform and meets Company grooming/dress policies.</li>
<li>Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.</li>
<li>Maintains communication and teamwork with all co-workers and supervisors.</li>
<li>Adheres to all Company/department procedures, policies, expectations, and quality standards.</li>
<li>Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES: 
<ul>
<li>Fluency in reading, writing, and spoken English.</li>
<li>Excellent personal presentation and interpersonal skills.</li>
<li>Ability to communicate effectively with guests, co-workers, and supervisors.</li>
<li>Ability to think and communicate clearly, organize and prioritize in high pressure situations.</li>
<li>Basic knowledge of the restaurant’s menu, ingredients, and cooking techniques, as well as</li>
</ul>
knowledge of the details of our property and upcoming events.
 <ul>
<li>Knowledgeable of basic sanitation.</li>
<li>Knowledgeable of computer operations and ordering procedures.</li>
<li>Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.</li>
<li>Able to successfully multitask.</li>
<li>Ability to maintain excellent attendance and punctuality. Ability to work all shifts, weekends and holidays.</li>
</ul>
PHYSICAL DEMANDS: 
<ul>
<li>Ability to walk and stand throughout an eight-hour shift.</li>
<li>Ability to lift, balance and carry large, oval Dining Room service trays.</li>
<li>Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.</li>
</ul>
EXPERIENCE: 
<ul>
<li>Previous restaurant serving and/or customer service experience.</li>
</ul>

Hotel Carmichael - Coordinator, Box Office

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Services Coordinator , you&rsquo;re not just supporting guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
</li><li>Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
</li><li>Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
</li><li>Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
</li><li>Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
</li><li>Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Telephone Operator

110 Grill Concord

Now Hiring: Host / Dining Room Coordinator &ndash; 110 Grill Manchester, NH Bring your personality, leadership, and organization skills to the front of the house at 110 Grill Manchester! We&rsquo;re looking for a responsible, driven individual who can take direction and keep our dining room running smoothly.What You&rsquo;ll Do:<ul><li>Greet guests with a warm, welcoming smile</li><li>Manage seating flow &amp; reservations</li><li>Coordinate with the serving team for top-notch guest experiences</li></ul>Perks:<ul><li>Competitive wage + tips</li><li>Growth potential in a fast-growing restaurant group</li><li>Supportive, team-oriented environment</li></ul>Must-Haves:<ul><li>Dependable and detail-oriented</li><li>Able to handle busy shifts with professionalism</li><li>A positive attitude and a passion for hospitality</li></ul>Apply today in person at 110 Grill Manchester, NH or online &ndash; we can&rsquo;t wait to meet you!Job Types: Full-time, Part-timePay: $15.00 - $18.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li></ul>Work Location: In person

Dining Room Coordinator

5 Star Cleaned

Guest Experience AdministratorLazuk Esthetics | Alpharetta, GeorgiaLazuk Esthetics is seeking an energetic, polished, and highly personable Guest Experience Administrator to become a central part of our in-practice guest experience.This is not a traditional receptionist or call-center position. Our technology and AI systems manage much of our routine communication and appointment scheduling. This role is focused primarily on caring for guests who are physically present in the practice and ensuring that every visit feels warm, organized, elevated, and thoughtfully curated.The ideal candidate is a genuine people person who enjoys making others feel comfortable, recognized, and cared for. They should be attentive without hovering, professional without feeling overly formal, and confident enough to guide guests through their experience while supporting the clinical team behind the scenes.No previous knowledge of medical esthetics is required. Extensive training will be provided on our services, treatments, products, guest-management systems, and internal processes.About Lazuk EstheticsLazuk Esthetics is a physician-guided luxury medical-esthetics practice in Alpharetta, Georgia. We provide advanced skin rejuvenation, laser treatments, injectables, body contouring, wellness therapies, IV therapy, and curated esthetic experiences in a private, modern, and welcoming environment.Our guests should never feel as though they are moving through a routine transaction. Every interaction should feel intentional, informed, comfortable, and distinctly personal to them.What You Will Do: Create an Exceptional In-Person Guest Experience<ul><li>Welcome every guest with warmth, confidence, and professionalism.</li><li>Create an immediate sense of comfort from the moment a guest enters the practice.</li><li>Learn guest names, preferences, and relevant details that help future visits feel familiar and thoughtful.</li><li>Offer refreshments and help guests settle comfortably before their appointment.</li><li>Guide guests through the practice and help them understand what to expect during their visit.</li><li>Check in with guests throughout their experience without making them feel rushed or monitored.</li><li>Recognize when someone may be nervous, uncertain, uncomfortable, or in need of additional attention.</li><li>Ensure every guest feels acknowledged, informed, and genuinely cared for.</li><li>Provide a polished and memorable checkout and departure experience.</li></ul>Develop Strong Treatment and Product Knowledge<ul><li>Complete extensive training on Lazuk Esthetics treatments, services, products, packages, and guest protocols.</li><li>Build a practical understanding of what each treatment is designed to address.</li><li>Learn how services may work together as part of a curated guest journey.</li><li>Help guests understand the general purpose, benefits, and differences between available services.</li><li>Explain products and approved treatment information clearly and confidently.</li><li>Recognize when a clinical question should be referred to a provider.</li><li>Reinforce recommendations and next steps already provided by the clinical team.</li><li>Continue learning as new treatments, technologies, products, and promotions are introduced.</li></ul>Support Guest Decisions and Light Upselling<ul><li>Listen carefully to guest interests, concerns, and goals.</li><li>Introduce relevant services, products, memberships, packages, or add-ons when appropriate.</li><li>Help guests understand options without creating pressure.</li><li>Support rebooking and continuation of recommended treatment plans.</li><li>Identify natural opportunities to enhance a guest&rsquo;s visit or overall results.</li><li>Assist guests in selecting products or services based on approved guidance and provider recommendations.</li><li>Present promotional opportunities accurately and professionally.</li><li>Approach sales as education and service rather than a high-pressure transaction.</li></ul>Manage Guest Flow and Team Coordination<ul><li>Coordinate guest arrivals and communicate their status to the appropriate team members.</li><li>Help maintain a smooth flow between reception, consultation, treatment, and checkout.</li><li>Anticipate timing issues and communicate delays or changes appropriately.</li><li>Support providers by ensuring guests are prepared and comfortable before treatment.</li><li>Help prevent guests from feeling forgotten during transitions or unexpected waits.</li><li>Process check-in, checkout, payments, packages, memberships, and retail purchases accurately.</li><li>Assist with light appointment scheduling and basic service changes when human support is needed.</li><li>Maintain clear and accurate guest notes.</li></ul>Learn and Use Our CSM System<ul><li>Complete extensive training on our customer service management system and related technologies.</li><li>Maintain accurate guest profiles, service history, notes, preferences, and follow-up details.</li><li>Document guest interactions and relevant information consistently.</li><li>Update appointments, purchases, packages, memberships, and guest records as needed.</li><li>Use the system to support a consistent and informed guest experience.</li><li>Follow established processes for privacy, accuracy, and documentation.</li><li>Become comfortable navigating multiple technology platforms used within the practice.</li></ul>Maintain the Lazuk Esthetics Environment<ul><li>Keep the reception area and guest-facing spaces clean, organized, and guest-ready.</li><li>Monitor the atmosphere of the practice, including music, lighting, refreshments, scent, temperature, and overall presentation.</li><li>Notice details that could affect the guest experience and address them proactively.</li><li>Maintain attractive retail, product, and informational displays.</li><li>Help monitor guest amenities and front-of-practice supplies.</li><li>Support opening, closing, and light administrative responsibilities as assigned.</li><li>Protect guest privacy and handle sensitive information with discretion.</li></ul>Who We Are Looking ForYou may be a strong fit for this position if you are:<ul><li>Naturally energetic, outgoing, and genuinely interested in people.</li><li>Skilled at making others feel comfortable and welcome.</li><li>Curious and eager to learn about treatments, skincare, wellness, and products.</li><li>Confident explaining information and making thoughtful recommendations.</li><li>Comfortable introducing additional services or products when they may benefit a guest.</li><li>Warm and approachable while maintaining professionalism.</li><li>Highly organized and attentive to detail.</li><li>Able to learn technology and new systems quickly.</li><li>Calm and composed when schedules shift or concerns arise.</li><li>Reliable, punctual, and accountable.</li><li>Professionally presented and aware of the importance of discretion.</li><li>Comfortable receiving feedback and participating in ongoing training.</li><li>Able to remain productive during quiet periods without constant direction.</li><li>Motivated by creating meaningful experiences rather than simply completing tasks.</li></ul>Qualifications<ul><li>High school diploma or equivalent required.</li><li>Entry-level candidates are encouraged to apply.</li><li>No prior medical-esthetics knowledge or experience is required.</li><li>Previous experience in hospitality, luxury retail, restaurants, hotels, customer service, beauty, wellness, sales, or another guest-facing environment is helpful but not required.</li><li>Strong in-person communication skills.</li><li>Basic computer and technology proficiency.</li><li>Ability to learn customer management, payment, scheduling, and communication systems.</li><li>Ability to maintain confidentiality and follow practice policies.</li><li>Availability to work the required schedule, including occasional evenings or Saturdays when applicable.</li></ul>Training ProvidedLazuk Esthetics will provide extensive training in:<ul><li>Our CSM and guest-management systems.</li><li>Check-in, checkout, payment, package, and membership processes.</li><li>Light scheduling and appointment-management procedures.</li><li>Medical-esthetics treatments and technologies.</li><li>Skincare and wellness products.</li><li>Guest education and service recommendations.</li><li>Light consultative sales and appropriate upselling.</li><li>Practice standards, guest privacy, and internal procedures.</li><li>The Lazuk Esthetics approach to luxury hospitality and curated guest care.</li></ul>What Success Looks LikeSuccess in this role means:<ul><li>Guests consistently feel welcomed, recognized, and cared for.</li><li>The practice remains polished, calm, and guest-ready.</li><li>Guests receive clear and accurate explanations of services and products.</li><li>Relevant services and products are introduced naturally and appropriately.</li><li>Providers receive timely and accurate support.</li><li>Guest records and transactions are completed accurately.</li><li>No guest feels forgotten during waiting periods or transitions.</li><li>The employee develops strong working knowledge of the treatments and products offered.</li><li>The guest experience reflects the quality and standards of Lazuk Esthetics.</li><li>Guests leave feeling that their experience was carefully curated rather than simply processed.</li></ul>Benefits of Joining Lazuk Esthetics<ul><li>Extensive paid training.</li><li>Training on advanced medical-esthetics treatments, products, and technologies.</li><li>Opportunities to experience eligible Lazuk Esthetics treatments personally.</li><li>Employee pricing on approved services and products.</li><li>Professional development within the medical-esthetics and wellness industry.</li><li>A polished, modern, and supportive work environment.</li><li>Opportunities for increased responsibility as the practice grows.</li><li>The ability to help shape the guest experience of an evolving, technology-forward practice.</li></ul>Experiencing selected treatments is an important part of understanding the guest journey. It allows team members to better understand the preparation, comfort, experience, results, and aftercare associated with the services they discuss.Pay: $16.00 - $22.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Russian (Preferred)</li><li>Ukrainian (Preferred)</li></ul>Ability to Commute:<ul><li>Johns Creek, GA 30022 (Required)</li></ul>Work Location: In person

Guest Experience Host

Marriott International

<div>Additional Information 
Job Number26094538 
Job CategoryRooms &amp; Guest Services Operations 
LocationZone 61, Bulmasan Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert Element City Center

Rixos Hotels

<div>
 
 Company Description
 
 
 
 With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
 
 
 A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
 
 
 Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: At least a high school or vocational diploma.
 
 
 <ul>
 <li>
 Experience: At least 2 years of experience in the industry.
 </li>
 <li>
 Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.
 </li>
 <li>
 Courses and Training: Prior attendance in seminars and trainings related to the job.
 </li>
 <li>
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
 </li>
 <li>
 Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
 </li>
 </ul>
</div>

Telecommunications Agent

<div>Additional Information 
Job Number26093961 
Job CategoryReservations 
Location16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
กลุ่มโรงแรมแมริออทมุ่งมั่นที่จะยกระดับศิลปะแห่งการบริการ สร้างสรรค์สิ่งใหม่ๆ ในทุกโอกาส ในขณะเดียวกันก็รักษาความสะดวกสบายในแบบที่ทั่วโลกคุ้นเคย ในฐานะผู้ให้บริการของกลุ่มโรงแรมในเครือแมริออท คุณจะช่วยรักษาคำมั่นสัญญาที่ว่า &quot;บริการที่ประทับใจตลอดเวลา&quot; ด้วยการให้บริการที่ใส่ใจ จริงใจ และมองการณ์ไกลซึ่งสนับสนุนและต่อยอดจากความมีชีวิตชีวานี้ ด้วยชื่อที่สื่อถึงการให้บริการทั่วโลก เราภูมิใจให้การต้อนรับคุณสู่เส้นทางสายอาชีพกับโรงแรมในเครือแมริออท การร่วมงานกับกลุ่มโรงแรมแมริออท หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International ซึ่งเป็นที่ที่คุณจะทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ เริ่มต้นเป้าหมายของคุณ เป็นส่วนหนึ่งของทีมงานระดับโลกที่มีความเป็นเลิศ และเป็นตัวคุณในเวอร์ชันที่ดีที่สุด 
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JW Marriott เป็นโรงแรมหรูในเครือของ Marriott International และประกอบด้วยโรงแรมสวยงามมากกว่า 100 แห่งในเมืองท่องเที่ยวและสถานที่ตากอากาศที่โดดเด่นทั่วโลก JW ให้ความสำคัญกับพนักงานเป็นอันดับแรกเพราะเชื่อว่าถ้าคุณมีความสุขแล้ว ผู้เข้าพักของเราก็จะมีความสุขเช่นกัน พนักงานของ JW Marriott มีความมั่นใจ ความคิดสร้างสรรค์ ความจริงใจ ความเข้าอกเข้าใจ และสานต่อมรดกของแบรนด์และผู้ก่อตั้งบริษัทอย่าง J. Willard Marriott โรงแรมของเรามอบประสบการณ์การทำงานที่โดดเด่นไม่เหมือนใคร ซึ่งคุณจะได้เป็นส่วนหนึ่งของชุมชนและรู้สึกประทับใจกับมิตรภาพที่แท้จริงกับเพื่อนร่วมงานที่หลากหลาย JW สร้างโอกาสสำหรับการฝึกอบรม การพัฒนา การยอมรับ และที่สำคัญที่สุดคือสถานที่ที่ให้คุณทำตามความปรารถนาได้ในสภาพแวดล้อมที่หรูหรา โดยเน้นที่ความเป็นอยู่ที่ดีแบบองค์รวม การปฏิบัติต่อผู้เข้าพักอย่างดีเลิศนั้นเริ่มต้นด้วยการดูแลพนักงานของเรา นั่นคือ The JW Treatment&trade; เมื่อร่วมงานกับ JW Marriott หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International ซึ่งเป็นที่ที่คุณจะสามารถทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ เริ่มต้นเป้าหมายของคุณ เป็นส่วนหนึ่งของทีมงานระดับโลกที่มีความเป็นเลิศ และเป็นตัวคุณในเวอร์ชันที่ดีที่สุด</div></div></div>

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