guest services coordinator

Accor Group

Job Title Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE Job Description Housekeeping Coordinator Hotel Operations and Guest Services Dubai, UAE Position Overview Accor is looking for an organized and guest-focused Housekeeping Coordinator to support daily operations at one of its premium hotels in Dubai. This administrative and service-oriented role is perfect for candidates with prior hotel experience, especially in housekeeping, front office, or service coordination. Join a global leader in hospitality and help ensure a seamless, clean, and personalized stay for every guest. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Housekeeping / Janitorial Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Housekeeping Administration and Guest Request Coordination As a Housekeeping Coordinator, you will be responsible for managing internal communication, updating room status information, responding to guest requests, and ensuring efficient coordination within the housekeeping team. You will serve as the communication link between Housekeeping and other hotel departments while maintaining administrative records and inventory data in the PMS system. What You ll Do * Respond to and track all guest requests related to housekeeping or internal services * Use hotel property management systems (PMS) to monitor room status and log updates * Maintain accurate records of supplies, amenities, and guest request items * Follow call-handling and telephone etiquette standards while managing internal communication * Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery * Update guest history, preferences, and comments into the system for future reference * Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication * Perform administrative duties including report filing, logbook entries, and supply ordering * Participate in team briefings and help drive efficiency and positive morale across housekeeping teams * Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety &amp; Security) standards are maintained * Maintain a clean and organized housekeeping office environment * Help manage lost and found processes in coordination with relevant departments * Escalate guest concerns promptly and ensure appropriate follow-up Ideal Profile Detail-Oriented and Operationally Efficient * Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel * Strong proficiency in Microsoft Office (Excel, Word) * Experience with hotel PMS and dispatch systems (Opera preferred) * Strong organizational skills and attention to detail * Fluent spoken and written English; additional languages are a plus * Excellent communication, interpersonal, and multitasking abilities * Proactive, service-minded, and calm under pressure * Professional personal presentation and understanding of hotel standards * Ability to work independently while managing team support functions * Committed to data accuracy, time management, and guest confidentiality

Housekeeping Coordinator

Al Zorah Beach Resort

<div>
 
 
 Housekeeping Coordinator
 
 
 
 
 Full-time
 
 
 
 
 Location:
 
 Al Zorah Beach Resort &ndash; Ajman, United Arab Emirates
 
 
 
 
 
 
 About Us
 
 
 
 Set within a rare natural paradise and just a short drive from Dubai,
 
 Al Zorah Beach Resort
 
 is a sophisticated coastal retreat framed by protected mangroves, white-sand beaches, and tranquil lagoons.
 
 
 As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a remarkable opportunity to be part of a
 
 pre-opening journey
 
 that will culminate in the
 
 grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.
 
 
 
 From the energy of our beachfront to the calm of our mangroves, every detail reflects our commitment to understated luxury, exceptional care, and genuine human connection. We are seeking professionals who take pride in service excellence and find purpose in creating memorable moments for our guests and colleagues alike.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 To ensure seamless coordination, efficient communication, and prompt response to all guest and operational needs. The Housekeeping Coordinator manages guest requests, room status updates, and interdepartmental communication, helping create an environment where guests feel genuinely cared for and the team takes pride in delivering consistent, exceptional service.
 
 
 
 
 
 
 Our Ideal Candidate
 
 
 
 At Al Zorah Beach Resort, we believe our success begins with the warmth, professionalism, and genuine care of our people.
 
 
 The ideal Housekeeping Coordinator embodies these values through a kind and composed attitude, strong attention to detail, and a passion for service. Acting as the central link between Housekeeping, Front Office, and other departments, they ensure that every request is handled with precision and care.
 
 
 They communicate clearly, anticipate needs, solve problems efficiently, and maintain trust and calm under pressure, qualities that define true luxury service.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Record all calls and messages received at the Housekeeping Desk, noting the action taken, responsible person, and time logged. Guest requests take the highest priority.
 </li>
 <li>
 Receive and respond to guest requests promptly, ensuring each need is met with care and attentiveness.
 </li>
 <li>
 Follow up on all guest requests and preferences until completion, ensuring total guest satisfaction.
 </li>
 <li>
 Handle guest concerns or feedback with empathy and efficiency, escalating when necessary for timely resolution.
 </li>
 <li>
 Always maintain strict confidentiality of guest information.
 </li>
 <li>
 Coordinate and communicate room status updates between Housekeeping and Front Office teams.
 </li>
 <li>
 Monitor daily arrivals, departures, VIP rooms, and special requests to ensure readiness and attention to detail.
 </li>
 <li>
 Log and track all maintenance issues, coordinating with Engineering for prompt resolution.
 </li>
 <li>
 Prepare and update reports such as room discrepancies, room status, and daily task sheets.
 </li>
 <li>
 Assign rooms to Room Attendants during morning and afternoon shifts in coordination with Housekeeping Supervisors.
 </li>
 <li>
 Notify Supervisors of pending check-outs and other operational priorities.
 </li>
 <li>
 Run status reports from the Property Management System (PMS) to monitor arrivals and departures.
 </li>
 <li>
 Maintain organized records of guest requests, maintenance work, and departmental communication.
 </li>
 <li>
 Manage inventory of Housekeeping mobile devices and report any loss or damage.
 </li>
 <li>
 Maintain daily records of guest-request items, ensuring par levels are sustained through timely purchase requisitions.
 </li>
 <li>
 Support in training new colleagues on desk operations and communication standards.
 </li>
 <li>
 Keep the Housekeeping desk organized, efficient, and service-oriented at all times.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Minimum 2 years of experience as a Housekeeping Coordinator or similar role within a 5-star luxury hotel or resort.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Proficient in hotel management systems such as Opera PMS, Message Box, and HotSOS (or similar).
 </li>
 <li>
 Highly organized, with the ability to handle multiple priorities gracefully and maintain accuracy under pressure.
 </li>
 <li>
 Warm, guest-focused demeanor with a genuine desire to exceed expectations.
 </li>
 <li>
 Flexible to work various shifts, including weekends and public holidays.
 </li>
 <li>
 Excellent grooming, professionalism, and a calm approach in dynamic environments.
 </li>
 </ul>
 
 
</div>

Dorchester Collection

What you'll get As a Guest Contact Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService Charge What you'll do You ll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.Proactively manages all administrative and technical requirements to ensure seamless guest experience.Your will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during their day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures and accurately taking, recording and delivering guest wake-up calls, all to ensure our guests receives nothing but the best experience.Sometimes our guests have special requests involving taking messages, printing and help on special occasions. Most of these requests are fulfilled by our Guest Contact Coordinator.Communication is what keeps our departments running perfectly. Our Guest Contact Coordinator must communicate with other departments and extended hotel team in order to ensure the alignment remains.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Contact Coordinator you ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Guest Contact Coordinator but we ll make sure you are provided with specifics on how we care for our hotel. What you'll bring You ll bring your unique personality and passion to the role and the team.Customer service drive with outstanding communication and active listening skills.Excellent problem-solving and multitasking skills. Relationship driven.Excellent knowledge of the use of technology.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.English is the primary language used in our hotel. You can comfortably communicate in this language. Having skills in other languages such as Arabic, French, Mandarin or Spanish is beneficial.You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.Proven previous experience in a similar or in a relevant role in customer service is an advantage.

Guest Contact Coordinator

Augmented Era

About the Role: We&rsquo;re looking for a polished and proactive Admin Coordinator to be the face of our private office. This hybrid role blends administrative support, guest hospitality, and operational assistance to ensure our visiting affiliates and partners receive a seamless and professional experience.Key Responsibilities:Front Desk &amp; Guest Management<ul><li>Welcome and check in guests with warmth and professionalism</li><li>Manage meeting schedules, visitor logs, and internal coordination</li><li>Handle phone calls, emails, and general inquiries</li></ul>Hospitality &amp; Service Support<ul><li>Serve refreshments and assist during meetings or small events</li><li>Ensure meeting rooms and guest areas are clean, stocked, and presentable</li><li>Provide attentive service and respond to guest needs discreetly</li></ul>Operational &amp; Runner Support<ul><li>Assist with internal deliveries, room setups, and event logistics</li><li>Support team members with administrative tasks and coordination</li><li>Maintain readiness of shared spaces and supplies</li></ul>Ideal Candidate Profile:<ul><li>Strong communication and interpersonal skills</li><li>Professional appearance and customer-focused mindset</li><li>Experience in admin, hospitality, or client-facing roles</li><li>Ability to multitask and stay organized in a dynamic environment</li><li>Fluent in English; other languages are a plus</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Admin Coordinator – Guest Services & Office Support

Rotana Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Experience Coordinator you are responsible to facilitate the guest&rsquo;s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain effective communication with all related departments to ensure a smooth service delivery
 </li>
 <li>
 Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
 </li>
 <li>
 Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
 </li>
 <li>
 Ensure that the guest receive the accommodation he / she is expecting
 </li>
 <li>
 Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
 </li>
 <li>
 Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
 </li>
 <li>
 Attend to all guest inquires, that are directed to them, in a professional and helpful manner
 </li>
 <li>
 Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
 </li>
 <li>
 Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
 </li>
 <li>
 Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
 </li>
 <li>
 Ensure that rooms control and room revenue controls are in place
 </li>
 <li>
 Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
 </li>
 <li>
 Assist the Guest Service team in the lobby when required
 </li>
 <li>
 Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and colleagues&rsquo; health and safety, as well as protect and conserve the environment
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Experience Coordinator

BLVD Holiday Homes

Location: Dubai, UAEJob Type: Full-TimeSalary: Competitive (Based on experience)About UsHoliday Boulevard is a leading short-term rental management company in Dubai, offering top-tier services to property owners and guests. We are looking for a Concierge to join our team, providing exceptional guest services and ensuring smooth transportation operations.Job ResponsibilitiesConcierge Services:<ul><li>Welcome and assist guests with check-ins, check-outs, and property orientations.</li><li>Provide recommendations for local attractions, dining, and activities.</li><li>Address guest inquiries and resolve concerns professionally.</li><li>Coordinate with housekeeping and maintenance teams to ensure units are in top condition.</li><li>Assist with guest requests such as grocery deliveries, restaurant reservations, or tour bookings.</li><li>Deliver essential supplies (e.g., linens, toiletries) to holiday home units.</li><li>Handle property inspections and oversee any urgent service calls.</li><li>Support office staff with administrative or operational errands.</li></ul>Requirements:&#10004; Valid UAE driving license .&#10004; Minimum 2 years of driving experience in Dubai.&#10004; Knowledge of Dubai roads, landmarks, and tourist areas.&#10004; Customer service experience, preferably in hospitality or property management.&#10004; Well-groomed, polite, and professional demeanor.&#10004; Basic English communication skills (additional languages are a plus).&#10004; Ability to work flexible hours, including weekends and holidays.Benefits:Competitive salary package.Accommodation and transportation allowance.Career growth opportunities in the holiday home industry.A dynamic and supportive work environment.Join us and be part of a fast-growing holiday home business in Dubai!Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthLicense/Certification:<ul><li>driving license (Required)</li><li>own car (Preferred)</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Tell me about a time you went beyond your normal duties to make a guest or client happy &mdash; what exactly did you do, and what was the result?</li><li>Do you have your own car?</li><li>A guest arrives at 2 AM after a long flight, but their access code isn&rsquo;t working and they&rsquo;re frustrated. The cleaner is unreachable, and the property manager is asleep. What exactly would you do in the next 10 minutes to solve this situation?</li></ul>

Concierge for Holiday Homes

JA Resorts & Hotels

<ul>
<li>Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests</li>
<li>Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.</li>
<li>Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest s wishes, in coordination with room service.</li>
<li>Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.</li>
<li>Provide private orientation of the Resort facilities and in-house activities.</li>
<li>Ensure that the Pre-arrival email is sent to all guests staying at The Residence &amp; Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.</li>
<li>Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.</li>
<li>Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.</li>
<li>Assist with luggage delivery and collection with the coordination of the Concierge.</li>
<li>Take care of the guest s laundry, pressing and dry cleaning with coordination of the laundry dept.</li>
<li>Maintain guest wardrobes in a neat and tidy fashion.</li>
<li>Polish the guest shoes as per the set standard</li>
<li>Offer unpacking &amp; packing luggage services.</li>
<li>Attend to all guests requests, communicating and following up on these with the other departments when necessary.</li>
<li>Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.</li>
<li>Assist with planning and organizing the holiday itinerary of the guests.</li>
<li>Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.</li>
<li>Ensure that the guest room is equipped with fresh ice daily.</li>
<li>Deliver newspapers, mail, and messages to the room promptly.</li>
<li>Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.</li>
<li>Coordinate with the concierge regarding transportation and luggage collection.</li>
<li>Check with the guest about his next arrival and offers a room reservation.</li>
<li>Check any items left behind by the guest and record in lost and found logbook with Housekeeping.</li>
<li>Provide service around the Signatures Pool.</li>
<li>Prepare departure letters (heartfelt departures).</li>
<li>Coordinate with the Front desk for speedy check-out</li>
<li>Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.</li>
<li>Maintaining equipment and facilities used.</li>
</ul>
 Daily activities: 
<ul>
<li>Live the JA Way: Teamwork, Values, Be yourself, Think for yourself, Have fun! </li>
<li>Come to work in the most positive and energized spirit and mind</li>
<li>Always look and behave your best</li>
<li>Positively participate in daily departmental briefings</li>
<li>Always find something new to learn</li>
<li>Maintain Health and Safety standards for everyone</li>
<li>Ensure cleanliness and upkeep of the work area and property</li>
<li>Immediately report accidents, incidents, and maintenance in the workplace</li>
<li>Be a champion of JA Sustainability practices</li>
<li>Keep up-to-date knowledge about the organization and the department</li>
<li>Share innovative ideas for the betterment of the organization or the department</li>
<li>Report and surrender lost and found items</li>
<li>Live and grow the JA Way culture with other team members</li>
<li>Excel in performing assigned job tasks and responsibilities</li>
</ul>

Butler

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Butler