guest services coordinator

Hilton

<div>Housekeeping Coordinator for Conrad Dubai
A Housekeeping Coordinator for Conrad Dubai is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. 
 
What will I be doing?
As a Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li>
</ul>What are we looking for?
A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous hotel housekeeping experience</li> 
</ul> 
What will it be like to work for Conrad Hotels &amp; Resorts?
Conrad Hotels &amp; Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad&rsquo;s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Coordinator for Conrad Dubai

Yasmine Palace Restaurant

Guest Reception &amp; Booking CoordinatorJob Summary:Responsible for warmly welcoming guests, managing bookings efficiently, and maximizing revenue through professional and friendly service.Key Responsibilities:<ul><li>Manage restaurant bookings and guest confirmations.</li><li>Welcome guests according to company standards.</li><li>Coordinate with management to optimize table allocation and revenue.</li><li>Handle one service station including opening/closing duties.</li><li>Place orders using Micros system.</li><li>Follow hygiene, safety, and Fire Life Safety (FLS) policies.</li><li>Attend trainings and follow company grooming and conduct standards.</li><li>Report incidents and cooperate in emergency procedures.</li><li>Support team tasks and complete duties assigned by managers.</li></ul>Self-Management:<ul><li>Adhere to company rules, time policies, and grooming standards.</li><li>Participate in development programs.</li><li>Demonstrate awareness of safety, health, and emergency protocols.</li></ul>With a comprehensive benefits package, which includes:<ul><li>Company-provided accommodation</li><li>Duty meals</li><li>Transportation</li><li>Access to training programs and professional certifications</li><li>Medical insurance</li><li>And other job-related benefits</li></ul>recruitment@yasminepalace.comJob Type: Full-timePay: From QAR2,000.00 per month

Hostess

<div>
 A Hotel Operations Coordinator Assistant plays a pivotal role in supporting the daily functions of various hotel departments, ensuring seamless operations and exceptional guest experiences. Below is an overview of the key responsibilities and duties associated with this role across different departments:
 
 
 <ul>
 <li>
 Front Office:
 </li>
 <li>
 Guest Services: Assist in administration for front desk operations, ensuring accuracy and adherence to hotel policies and procedures.
 </li>
 <li>
 Guest Relations: Develop guest services to enhance the guest experience.
 </li>
 <li>
 Housekeeping:
 </li>
 <li>
 Administrative Support: Provide administrative assistance to the housekeeping department, including meeting minutes and maintaining operational records.
 </li>
 <li>
 Communication: Serve as a liaison between housekeeping and other departments to ensure guest satisfaction and operational efficiency.
 </li>
 <li>
 Engineering:
 </li>
 <li>
 Maintenance Coordination: Assist in scheduling and tracking maintenance tasks, ensuring that all hotel facilities are in optimal working condition.
 </li>
 <li>
 Record Keeping: Maintain logs of maintenance activities, equipment status, and service requests.
 </li>
 <li>
 Food and Beverage:
 </li>
 <li>
 Event Support: Provide administrative support for food and beverage operations, including event planning, menu coordination, and liaising between operational departments.
 </li>
 <li>
 Inventory Management: Assist in tracking inventory levels, ordering supplies, and ensuring compliance with health and safety standards.
 </li>
 <li>
 Kitchen:
 </li>
 <li>
 Administrative Assistance: Support kitchen operations by managing administration requirements, ensuring accuracy and adherence to hotel policies and procedures.
 </li>
 <li>
 Compliance Monitoring: Ensure adherence to food safety regulations and assist in maintaining cleanliness and organization within the kitchen.
 </li>
 <li>
 Recreation and Animation:
 </li>
 <li>
 Program Coordination: Assist in planning and organizing recreational activities and entertainment programs for guests.
 </li>
 <li>
 Guest Engagement: Promote and manage guest participation in various activities, ensuring a memorable experience.
 </li>
 <li>
 Hygiene:
 </li>
 <li>
 Compliance Monitoring: Assist in monitoring that all hotel areas adhere to hygiene and cleanliness standards.
 </li>
 <li>
 Security:
 </li>
 <li>
 Safety Protocols: Assist in monitoring security measures to ensure the safety of guests and staff.
 </li>
 <li>
 Incident Reporting: Help in documenting and reporting security incidents, coordinating with law enforcement when necessary.
 </li>
 <li>
 Director of Operations:
 </li>
 <li>
 Administrative Support: Provide comprehensive administrative assistance to the Director of Operations, including scheduling, reporting, and communication with department heads.
 </li>
 <li>
 Project Coordination: Assist in coordinating special projects, operational improvements, and strategic initiatives across departments.
 
 
 
 </li>
 </ul>
 In summary, the Hotel Operations Administration Assistant is integral to the smooth functioning of hotel operations, providing essential support across various departments to ensure guest satisfaction and operational excellence.
 
 
 
 Qualifications - Internal
 
 
 
 Qualifications - Internal
 
 
 
 What are we looking for?
 
 
 
 An Operation Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent administration and IT skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous administrative experience in a fast paced environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hurghada Plaza
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Operation Coordinator

brilliant mind events

Location: Qatar We are looking for a System Data &amp; Visa Coordinator to assist in managing guest registration and visa data for a high-profile event in Qatar. You will validate and update registration information, resolve issues, and maintain accurate datasets. The role requires strong organizational skills and the ability to work in a fast-paced environment, ensuring that all data is accurately tracked and up-to-date.If you have a knack for data management and enjoy problem-solving, this is the role for you! Apply now!Job Types: Full-time, Part-time, Temporary

System Data & Visa Coordinator

Marriott International

<div>Additional Information 
Job Number26016213 
Job CategorySales &amp; Marketing 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Conference and Catering Sales Coordinator

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
<ul><li>
Greet guests warmly and professionally upon arrival, answering any initial inquiries.</li><li>
Schedule and confirm appointments, ensuring accuracy and availability.</li><li>
Provide information about spa services, packages, and promotions.</li><li>
Handle guest requests and inquiries promptly and efficiently.</li><li>
Address any guest concerns or complaints with professionalism and empathy, seeking resolution.</li><li>
Build and maintain strong relationships with guests to foster loyalty.</li><li>
Manage the reception area, ensuring it is clean, organized, and well-stocked.</li><li>
Answer and direct phone calls professionally.</li><li>
Process payments and handle cash transactions accurately.</li><li>
Maintain accurate records of appointments, guest information, and daily transactions.</li><li>
Assist with inventory management of spa products and supplies.</li><li>
Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.</li><li>
Assist therapists with guest check-in and check-out procedures as needed.</li><li>
Promote spa memberships, packages, and special offers.</li><li>
Provide information about spa events and promotions.</li><li>
Assist with the development of marketing materials as needed.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent.</li><li>
Prior experience in customer service, hospitality, or a related field preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time-management skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Proficiency in Microsoft Office 1 Suite or similar software.</li></ul></div>

Spa Receptionist

Loews Hotels & Co

<div><div>Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
Who We Are: Loews Hotels &amp; Co is a leading owner and operator of luxury hotels with a portfolio consisting of 27 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their &rdquo;uniquely local&rdquo; community in order to curate exciting, approachable and local travel experiences for guests.
What We're Looking For: We are seeking a personable and professional Front Desk Coordinator to be the first point of contact for our guests. This role requires a warm, welcoming demeanor and a high standard of customer service, ensuring that each guest's experience is exceptional from arrival to departure. The ideal candidate will have experience in a luxury spa, hospitality, or fitness environment and be committed to creating a memorable, personalized experience for each visitor. As part of a dedicated wellness team, you will contribute to a tranquil environment where guests can rejuvenate and unwind.
Who You Are:<ul><li>
A relationship builder with a passion for wellness and a commitment to creating exceptional experiences for our guests.</li>
</ul>What You'll Be Doing:<ul><li>
Manage bookings for spa treatments, fitness classes, personal training sessions, and tennis and pickleball sessions maximizing efficiency and ensuring smooth operations.</li><li>
Maintain comprehensive knowledge of all spa and fitness offerings, including treatments, products, memberships, and resort amenities, and be able to effectively communicate these to guests.</li><li>
Assist in creating personalized wellness journeys for guests, collaborating with the spa team to recommend complementary treatments.</li><li>
Facilitate a seamless check-in and check-out process, handling guest inquiries, processing payments, and ensuring all required forms and waivers are completed.</li><li>
Proactively suggest additional treatments, services, or products that may enhance the guest's experience.</li><li>
Liaise with spa therapists, fitness instructors, and other departments to ensure smooth scheduling.</li><li>
Relay guest requests promptly and accurately.</li><li>
Manage and enroll guests in memberships.</li><li>
Ensure the fitness center and all equipment are impeccably maintained, safe, and aligned with our luxury standards, including managing inventory of fitness supplies.</li><li>
Maintain a clean, safe, and hygienic work environment that reflects the high standards of a luxury spa &amp; fitness center.</li><li>
Maintain the highest standards of professionalism, courtesy, and service, ensuring a warm and welcoming atmosphere.</li><li>
Adhere to the resort's service protocols, ensuring confidentiality and respect for guest privacy at all times.</li><li>
Ensure the safety and well-being of all guests.</li><li>
Assist with wellness workshops, special events, and promotional activities as needed.</li>
</ul>Your Experience Includes:<ul><li>
Previous experience in a front desk, receptionist, or customer service role, preferably in a luxury spa, resort, or fitness environment.</li><li>
Exceptional interpersonal and communication skills with a professional appearance and demeanor.</li><li>
Strong organizational abilities and impeccable attention to detail.</li><li>
Able to manage multiple tasks and reservations.</li><li>
Ability to create a positive and inclusive environment for all guests.</li><li>
Proficient in basic computer systems and booking software; experience with spa or hospitality software is a plus.</li><li>
Passion for wellness, fitness, and luxury service; knowledge of spa treatments and fitness programs is desirable.</li><li>
Fluent in English (additional languages are an advantage).</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Experience with Book4Time software preferred.</li><li>
CPR and First Aid certification is preferred.</li>
</ul>What We Offer:<ul><li>
Competitive health &amp; wellness benefits, 401(K) &amp; company match</li><li>
Paid Sick Days, Vacation, and Holidays</li><li>
Training &amp; Development opportunities, career growth</li><li>
Tuition Reimbursement</li><li>
Employee Hotel Rates</li><li>
Other discounts and more</li>
</ul>Reports to: Spa Manager</div>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.</div>

Front Desk Coordinator - Lakeside Spa & Fitness (Part Time)

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