guest services coordinator

Adventure Kids Playcare

<p><b>Guest Services Coordinator </b></p><p><b>Adventure Kids Playcare</b></p><p>Adventure Kids Playcare is hiring a <b>Guest Services Coordinator</b> for the summer!</p><p>This role is the communication hub of our centers&mdash;supporting families, managing reservations, and ensuring every new guest has a smooth, welcoming experience before they even walk through our doors.</p><p>If you&rsquo;re organized, detail-oriented, and confident communicating across phone, email, text, and chat&mdash;this is your role.</p><p>There is potentnal that this role turn into a permanent position.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Enter reservations across multiple centers</li><li>Reach out to new families who need to create an account before attending</li><li>Answer incoming phone calls (friendly, confident, helpful)</li><li>Return voicemails promptly</li><li>Respond to emails, texts, and website chatbot messages</li><li>Review new family registrations for accuracy and completeness</li><li>Ensure all required documents are uploaded and compliant</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Excellent customer service skills</li><li>Confident and professional phone presence</li><li>Strong attention to detail (you catch what others miss)</li><li>Highly organized and able to manage multiple conversations at once</li><li>Clear and friendly written communication, excellent grammar</li><li>Comfortable learning and using software systems</li><li>Experience in customer service, admin, or childcare settings is a plus</li></ul><p><b>Who This Role is Perfect For</b></p><ul><li>You enjoy helping people and solving problems quickly</li><li>You&rsquo;re the type who follows up, double-checks, and gets it right</li><li>You can balance speed with accuracy (because both matter here)</li></ul><p><b>Position Details</b></p><ul><li><b>Position:</b> Guest Experience Coordinator (Summer)</li><li><b>Type:</b> Seasonal / Summer Role</li><li><b>Location:</b> Supports all Adventure Kids Playcare centers</li><li><b>Training:</b> Provided</li><li><b>Schedule:</b> Monday - Friday 8 am - 4 pm</li></ul><p><b>About Adventure Kids Playcare</b></p><p>We provide <b>flexible, on-demand childcare</b> for busy families with children ages 6 weeks&ndash;12 years. Families use us for date nights, last-minute plans, or just a break&mdash;so every interaction matters.</p><p>We&rsquo;re fast-paced, family-focused, and growing&mdash;this role is critical to delivering a smooth, high-quality experience from the very first interaction.</p><p>Pay: $16.00 - $18.00 per hour</p><p>Work Location: In person</p>

Communication Coordinator

Hartville Kitchen

<div><div><p><b>Assistant Hospitality Coordinator (Front Desk)</b></p>
</div>
<div><p><b>Customer-Focused Role | Fast-Paced Environment </b><b>| Great</b><b> Team Culture</b></p>
</div>
<div><p><b>Join Our Team</b></p>
</div>
<div><p>We are looking for a friendly, organized, and professional <b>Assistant Hospitality Coordinator</b> to join our front desk team. In this role, you will be the <b>first point of contact</b> for guests &mdash; creating a welcoming experience both in person and over the phone.</p>
</div>
<div><p>If you enjoy helping people, staying organized, and working in a fast-paced environment, this is a great opportunity to grow your hospitality career.</p>
</div>
<div><p><b>About the Role</b></p>
</div>
<div><p>As an Assistant Hospitality Coordinator, you will support daily front desk operations by managing guest interactions, coordinating communication, and ensuring a smooth and positive experience for every visitor.</p>
<p>
 <b>What </b><b>You&rsquo;ll</b><b> Do</b></p>
<div>
<ul><li>Greet guests warmly and provide exceptional customer service</li></ul>
</div><div><ul><li>Answer and manage incoming calls using a multi-line system</li></ul>
</div><div><ul><li>Direct visitors and calls to the appropriate departments</li></ul>
</div><div><ul><li>Assist with scheduling, reservations, or guest inquiries</li></ul>
</div><div><ul><li>Provide accurate information about services, events, or offerings</li></ul>
</div><div><ul><li>Handle guest concerns professionally and efficiently</li></ul>
</div><div><ul><li>Perform data entry and basic administrative tasks</li></ul>
</div><div><ul><li>Support coordination between departments to ensure smooth operations</li></ul>
</div><div><ul><li>Maintain a clean, organized, and welcoming front desk area</li></ul>
</div>
<p> <b>What </b><b>We&rsquo;re</b><b> Looking For</b></p><br>
<div>
<ul><li>Friendly, outgoing personality with a positive attitude</li></ul>
</div><div><ul><li>Strong communication and interpersonal skills</li></ul>
</div><div><ul><li>Ability to multitask and stay organized in a busy environment</li></ul>
</div><div><ul><li>Professional phone presence (&ldquo;smile in your voice&rdquo;)</li></ul>
</div><div><ul><li>Problem-solving skills and attention to detail</li></ul>
</div><div><ul><li>Team player who is dependable and punctual</li></ul><br>
<p></p>
<p><b>
Schedule Requirements</b></p><br>
<p></p>
<div>
<ul><li>Flexible scheduling available</li></ul>
</div><div><ul><li>Must be available for <b>evenings, </b><b>Saturdays</b><b>, and some holidays</b></li></ul>
</div>
<div><p><b>Perks &amp; Benefits</b></p>
</div>
<div><p>Competitive pay<br>
Flexible scheduling<br>
Supportive, team-oriented environment<br>
Training and development opportunities<br>
Shopping discounts</p>
</div>
<div><p><b>Why Join Us?</b></p>
</div>
<div><p>We believe every guest interaction matters. As part of our team, you&rsquo;ll play a key role in creating a positive, welcoming experience that keeps guests coming back.</p>
</div>
<div><p><b>Apply today and be the friendly face that makes a difference</b></p></div></div></div></div>

Assistant Hospitality Coordinator (Front Desk)

Hilton

<div><p>Recreation Coordinator - Hilton Santa Barbara Beachfront Resort</p><p>
Hilton Santa Barbara Beachfront Resort is looking for its next Recreation Attendant to join the team! Ideally situated on California's Central Coastline and steps away from pristine beaches. Our property pays homage to Santa Barbara&rsquo;s culture and history throughout the 24-acre resort.
</p><p>Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, career growth opportunities, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!</p><p>
If you have a passion for creating memorable experiences for guests and want to bring your expertise within the hotel hospitality industry, then this is the perfect opportunity! Join Hilton today, #1 on Great Places to Work!</p><p><b><br>
The ideal candidate will have:</b></p><ul><li>
Quality guest-facing customer service experience.</li><li>
Computer operating skills.</li><li>
Ability to write and communicate fluently in English is essential to the role.</li><li>
Previous experience in hotels and or physical activities planning/coordination is a plus.</li><li>
Availability to work a flexible schedule that would include mornings, weekdays, evenings, weekends, and holidays is required.</li><li>
Most importantly a service heart to deliver a high level of service to our guests!</li></ul><p>
Shift Pattern: Varied AM PM; 1 &ndash; 5 shifts per week (7:30am &ndash; 8:00pm) Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.</p><p>
Pay Rate: $19.00 (plus monthly commission possibility)</p><p><b><br>
What will I be doing?</b></p><p>
As a Recreation Attendant, you would be responsible for coordinating, promoting, publicizing, and facilitating club activities and programs in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><ul><li>
Coordinate, promote, publicize, and facilitate all activities and programs for the spa/salon/fitness center/health club.</li><li>
Perform receptionist duties including, but not limited to, answering telephones, taking, and relaying messages, processing and recording financial transactions, scheduling appointments and stocking and maintaining supplies, as needed.</li><li>
Maintain cleanliness of work area in accordance with federal, state, local and company standards.</li><li>
Assist in monitoring facility use to ensure.</li></ul><p><b>
What are we looking for?</b></p><p>
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</p><ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline.</li></ul><p>
In addition, we look for the demonstration of the following key attributes:</p><ul><li>
Quality</li><li>
Productivity</li><li>
Dependability</li><li>
Customer Focus</li><li>
Adaptability</li></ul><p><b>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</p></div>

Recreation Coordinator - Hilton Santa Barbara Beachfront Resort

Holiday Inn Club Vacations

<div><p>This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.</p>
<p>
The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a front desk agent.</p><br>
<p></p>
<p><b>
COMPANY BENEFITS:</b></p>
<ul>
<li>Excellent Company Culture</li>
<li>Comprehensive Benefits: Medical, Dental, Vision &amp; Prescription</li>
<li>EAP - Employee Assistance Program</li>
<li>401K with Company Match</li>
<li>EAP-Employee Assistance Program</li>
<li>PTO</li>
<li>Heavily Discounted Hospitality Stays &amp; the Company Perks Website</li>
<li>Tuition Assistance</li>
<li>One Free Meal Per Shift</li>
<li>Growth Opportunities &amp; Stability</li>
</ul>
<p><b>ESSENTIAL DUTIES AND TASKS:
</b></p><ul><li>Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.</li>
<li>Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.</li>
<li>Follow up with the owner, guest, and department concerns.</li>
<li>Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments</li>
<li>Provide front desk support to the department.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
<li>May have in-person contact with guests and may directly address and mitigate guest concerns.</li>
<li>Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.</li>
<li>Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.</li>
<li>Must have demonstrated exceptional verbal and written communication skills.</li>
<li>Must demonstrate a commitment to the team.</li>
<li>Must be able to multitask in a high-pressure environment.</li>
<li>Must possess good computer, writing, and typing skills.</li>
</ul>
<p><b>KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p>
<ul>
<li>A commitment to providing outstanding customer service.</li>
<li>Knowledge of the Microsoft Office Suite.</li>
<li>Able to acquire a clear understanding of timeshare ware applications.</li>
<li>Basic knowledge of hardware and peripheral devices is required to perform the job.</li>
<li>Ability to establish and maintain effective working relationships with co-workers and leaders.</li>
<li>Strong problem-solving skills.</li>
<li>Capable of seeing a task through to completion.</li>
<li>Strong organizational skills.</li>
<li>Excellent verbal and written communication skills. Fluent in the English language.</li>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
</ul>
<p><b>EDUCATION and/or EXPERIENCE</b></p>
<ul>
<li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.</li>
<li>At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.</li></ul><br>
<p></p>
<p>
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts, and guest love. That&rsquo;s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.</p></div>

PBX Operator

Raffles

<div><b>Company Description</b><p><br>
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><p><b>
Raffles The Red Sea </b>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers.</p><b><br>
Job Description</b><p><b><br>
Key Roles &amp; Responsibilities</b></p><ul><li><b>
Departmental Epicenter</b>: Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.</li><li><b>
Pre-Arrival Preparation</b>: Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.</li><li><b>
Inter-Departmental Liaison</b>: Track and monitor service requests performed by other departments&mdash;such as Turndown (Housekeeping), Maintenance, or F&amp;B&mdash;to ensure they meet Raffles&rsquo; strict timelines and standards.</li><li><b>
Operational Coordination</b>: Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.</li><li><b>
Guest Preference Management</b>: Actively update guest history databases with personal information, practices, and &quot;likes/dislikes&quot; gleaned from observations and feedback.</li><li><b>
Administrative Support</b>: Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports.</li></ul><p><b>
Professional Standards</b></p><ul><li><b>
Raffles Values</b>: Embody the brand personality: <b>Charming, Graceful, Thoughtful, and Welcoming</b>.</li><li><b>
Service Excellence</b>: Adhere to the &quot;Top 5 Service Excellence&quot; standards: <i>Look at me, Smile at me, Talk to me, Listen to me, and Thank me</i>.</li><li><b>
Compliance</b>: Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Qualifications &amp; Attributes</b></p><ul><li><b>
Experience</b>: Typically requires 2&ndash;3 years in luxury hospitality (Front Office, Concierge, or Butler service).</li><li><b>
Technical Skills</b>: Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data.</li><li><b>
Traits</b>: Exceptional eye for detail, the ability to work under high pressure with minimal supervision, and strong organizational skills.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Butler coordinator - Raffles The Red Sea

<div><b>Company Description</b><p><br>
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><p><b>
Raffles The Red Sea </b>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers.</p><b><br>
Job Description</b><p><b><br>
Key Roles &amp; Responsibilities</b></p><ul><li><b>
Operational Coordination</b>: Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.</li><li><b>
Guest Profile Management</b>: Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.</li><li><b>
Pre-Arrival Correspondence</b>: Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.</li><li><b>
Administrative Logistics</b>: Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).</li><li><b>
Inventory &amp; Stock Control</b>: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.</li><li><b>
Service Recovery Support</b>: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.</li></ul><p><b>
Professional Standards &amp; Etiquette</b></p><ul><li><b>
Legendary Service Philosophy</b>: Provide &quot;warm, anticipatory, and personalized service&quot; that aligns with the Raffles heritage.</li><li><b>
Grooming &amp; Presentation</b>: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.</li><li><b>
Confidentiality</b>: Strictly handle sensitive guest information with the &quot;utmost discretion and integrity&quot;.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Qualifications &amp; Attributes</b></p><ul><li><b>
Experience</b>: Typically requires 2+ years in a luxury hotel front office or guest relations role.</li><li><b>
Technical Proficiency</b>: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.</li><li><b>
Personal Traits</b>: Must be &quot;poised, creative, and inquisitive,&quot; with a high level of emotional intelligence and cultural awareness.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Admin Conceirge - Raffels The Red Sea

Accor

<div><div>Company Description</div><p><br>
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><p><b>
Raffles The Red Sea </b>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers.</p><div><br>
Job Description</div><p><b><br>
Key Roles &amp; Responsibilities</b></p><ul><li><b>
Departmental Epicenter</b>: Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.</li><li><b>
Pre-Arrival Preparation</b>: Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.</li><li><b>
Inter-Departmental Liaison</b>: Track and monitor service requests performed by other departments&mdash;such as Turndown (Housekeeping), Maintenance, or F&amp;B&mdash;to ensure they meet Raffles&rsquo; strict timelines and standards.</li><li><b>
Operational Coordination</b>: Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.</li><li><b>
Guest Preference Management</b>: Actively update guest history databases with personal information, practices, and &quot;likes/dislikes&quot; gleaned from observations and feedback.</li><li><b>
Administrative Support</b>: Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports.</li></ul><p><b>
Professional Standards</b></p><ul><li><b>
Raffles Values</b>: Embody the brand personality: <b>Charming, Graceful, Thoughtful, and Welcoming</b>.</li><li><b>
Service Excellence</b>: Adhere to the &quot;Top 5 Service Excellence&quot; standards: <i>Look at me, Smile at me, Talk to me, Listen to me, and Thank me</i>.</li><li><b>
Compliance</b>: Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met.</li></ul><div><br>
Qualifications</div><p><b><br>
Qualifications &amp; Attributes</b></p><ul><li><b>
Experience</b>: Typically requires 2&ndash;3 years in luxury hospitality (Front Office, Concierge, or Butler service).</li><li><b>
Technical Skills</b>: Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data.</li><li><b>
Traits</b>: Exceptional eye for detail, the ability to work under high pressure with minimal supervision, and strong organizational skills.</li></ul><div><br>
Additional Information</div><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

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10000 guest services coordinator jobs Near Me

Communication Coordinator

Assistant Hospitality Coordinator (Front Desk)

Recreation Coordinator - Hilton Santa Barbara Beachfront Resort

PBX Operator

Butler coordinator - Raffles The Red Sea

Admin Conceirge - Raffels The Red Sea

Butler coordinator - Raffles The Red Sea