guest services coordinator

Woodhouse Spas

<div>Maximize your earnings and secure your future at Woodhouse! We have IMMEDIATE OPPORTUNITIES to join our team Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine. Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for:<ul><li>
Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa</li><li>
Providing guests with necessary intake forms for applicable services, scheduling appointments</li><li>
Answering phones (before the third ring), escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay.</li><li>
Working closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s).</li><li>
Maintaining organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed.</li><li>
Confirming appointments, selling gift cards and educating guests on spa services and retail products.</li><li>
Ensuring proper lighting, music, cleanliness, and aromatherapy for the spa.</li><li>
Utilizing knowledge of treatments to tailor the guest experience.</li><li>
Inquiring and listening for ways to &lsquo;surprise and delight&rsquo; our guests, noting all details in the appointment notes and providing specific actions for their visit.</li></ul>
 Ideal candidates:<ul><li>
Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.</li><li>
Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.</li><li>
Have a proven track record in guiding guests with product selections to support spa retail sales goals.</li><li>
Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.</li><li>
Are computer savvy to ensure our guests are scheduled efficiently and effectively.</li><li>
Work closely with our Spa Professionals to support their efforts to service our guests.</li><li>
Are detail-oriented</li><li>
Demonstrate leadership abilities</li><li>
Handle difficult situations with a calm demeanor</li><li>
Are highly effective at multitasking and have excellent customer service skills</li><li>
Understand that serving and helping others leads to personal satisfaction</li><li>
Are flexible and are available to work evenings and weekends</li><li>
Assists coordinator with other duties as needed</li><li>
Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems.</li></ul>
Working conditions:<ul><li>
Standing for up to 6 hours at a time</li><li>
Walking across spa multiple times during shift and potentially up and down stairs</li><li>
Lifting up to 30lbs</li><li>
Bending, reaching, stooping</li><li>
Repetitive motion</li><li>
Reasoning, problem solving, hearing, speaking</li><li>
Fast/steady paced environment, multiple priorities</li><li>
Frequent customer interactions</li><li>
Ability to adapt to changes</li></ul>
Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.</div>

Spa Concierge Hospitality Professional

Cala Restaurant

Job OverviewC&aacute;la is an upper-tier dining space built around experience, storytelling, and precision. We are looking for a Female Guest Relations Officer who understands that hospitality is not just service. it is anticipation, discretion, and emotional intelligence.This role is ideal for someone who can manage guests with calm confidence while maintaining a refined, quiet, and controlled floor presence.Key Responsibilities<ul><li>Welcome and host guests, ensuring a smooth and composed arrival experience</li><li>Manage reservations, table allocation, and guest flow efficiently</li><li>Build relationships with repeat and VIP guests, remembering preferences and occasions</li><li>Guide guests through the dining experience when needed (menu, concept, dishes)</li><li>Handle complaints professionally and ensure effective service recovery</li><li>Coordinate closely with floor staff and kitchen to maintain service timing</li><li>Maintain a calm, organized, and noise-controlled environment on the floor</li></ul>Location: Emaar Coral Tower, DHA Phase 8, KarachiApplication Question(s):<ul><li>Do you know regarding CRM use i.e SevenRooms</li><li>What's your current salary?</li><li>What's your expected salary?</li></ul>Experience:<ul><li>Hospitality: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Restaurant GRO - Female

Marriott International

<div>Additional Information 
Job Number26094538 
Job CategoryRooms &amp; Guest Services Operations 
LocationZone 61, Bulmasan Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert Element City Center

Mercure Hotels

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.
 </li>
 <li>
 Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
 </li>
 <li>
 Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter.
 </li>
 <li>
 Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
 </li>
 <li>
 Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
 </li>
 <li>
 Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions.
 </li>
 <li>
 Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.
 </li>
 <li>
 Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
 </li>
 <li>
 Work in coordination with all departments and ensure the flow of necessary information.
 </li>
 <li>
 Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
 </li>
 <li>
 Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
 </li>
 <li>
 Follow the VIP procedures and greet VIP guests and bid them farewell.
 </li>
 <li>
 Walk agency representatives and potential guests around the facility.
 </li>
 <li>
 Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
 </li>
 <li>
 Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.
 </li>
 <li>
 Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
 </li>
 <li>
 Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
 </li>
 <li>
 Support hotel sales. Is authorised to sell charged services.
 </li>
 <li>
 Take part in the Emergency Response Teams.
 </li>
 <li>
 Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
 </li>
 <li>
 Respond to guest inquiry forms and all written suggestions, complaints etc.
 </li>
 <li>
 Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
 </li>
 <li>
 Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
 </li>
 <li>
 Take part in training programmes and departmental internal communication meetings.
 </li>
 <li>
 Due to being in direct contact with guests, must always look clean, neat and fresh.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
 </li>
 <li>
 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
 </li>
 <li>
 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least a vocational high school certificate or a related field or equivalent experience.
 </li>
 <li>
 Proven experience in the same role within the hotel industry.
 </li>
 <li>
 Knowledge of hotel operations, service standards, and guest expectations.
 </li>
 <li>
 Effective communication and interpersonal abilities.
 </li>
 <li>
 Detail-oriented and capable of managing multiple tasks and priorities.
 </li>
 <li>
 Flexibility to adapt to a dynamic and fast-paced environment.
 </li>
 <li>
 Fluency in verbal and written English is essential.
 </li>
 <li>
 Additional Russian language is a must, Arabic will be an advantage.
 </li>
 </ul>
</div>

Guest Relations Agent

Rosewood Doha

<div>
 
 
 Why Join Us?
 
 
 
 At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.
 
 
 Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.
 
 
 You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
 
 
 Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.
 
 
 
 About Rosewood Doha:
 
 
 
 Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.
 
 
 Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.
 
 
 
 Our Associate Experience:
 
 
 
 We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 A competitive salary and benefits package
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 A birthday day off (because your milestones matter!)
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 Personalized development plans and continuous learning opportunities to support your career journey
 
 
 These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.
 
 
 
 Your Role:
 
 
 
 
 General Duties:
 
 
 <ul>
 <li>
 Meet and greet guests and members to Asaya, creating a professional atmosphere.
 </li>
 <li>
 Be proactive in up selling further services and the facilities.
 </li>
 <li>
 Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.
 </li>
 <li>
 Be knowledgeable on the products to support the therapists and retailing to clients.
 </li>
 <li>
 Process payments and complete appropriate paperwork.
 </li>
 <li>
 Process voucher purchasing, bookings and redemption.
 </li>
 <li>
 Arrange product displays and ensure the presentation of department particularly in the reception area will be neat, clean and tidy.
 </li>
 <li>
 Help maintain all the facilities within Asaya.
 </li>
 </ul>
 
 
 Coordinator Duties:
 
 
 <ul>
 <li>
 Handle administrative tasks such as scheduling wellness services, maintaining calendars, booking rooms, and preparing materials.
 </li>
 <li>
 Serve as the first point of contact for internal wellness inquiries and coordinate communications.
 </li>
 <li>
 Support data collection for wellness metrics and ensure confidentiality and compliance with privacy regulations.
 </li>
 <li>
 Maintain and organize client records, treatment logs, intake forms, and follow-up notes.
 </li>
 <li>
 Monitor spa inventory, wellness supplies, and ensure timely reordering in collaboration with the Wellness Manager.
 </li>
 <li>
 Support the promotion and communication of wellness packages, workshops, and seasonal offers.
 </li>
 <li>
 Prepare daily reports, attendance logs, and client feedback summaries.
 </li>
 <li>
 Process payments, generate invoices, and ensure accurate billing and recordkeeping.
 </li>
 <li>
 Assist with vendor coordination and wellness practitioner scheduling.
 </li>
 <li>
 Uphold cleanliness, order, and confidentiality in line with spa protocols and health regulations.
 </li>
 </ul>
 
 
 Concierge Duties:
 
 
 <ul>
 <li>
 Answer calls within three rings with the appropriate greeting.
 </li>
 <li>
 Ascertain the type and time of Asaya service desired and booking the most suitable time according to therapists and practitioners appointment schedule with the inclusion of offering additional treatments.
 </li>
 <li>
 Ensure all prudent information is taken with each booking to be able to reconfirm contact with the guests if needed.
 </li>
 <li>
 Offer an orientation of the facilities to all first-time guests and members as per standard procedure advising them of services, facility rules and any other prudent information.
 </li>
 <li>
 Group enquiries, press and VIP booking details should be taken and passed on to the Director of Wellness/ Assistant with full contact name, telephone/email and details of date and nature of booking enquiry.
 </li>
 <li>
 Be alert and utilize permanent staff during their Rota hours to maximize time and profitability.
 </li>
 </ul>
 
 
 Payments:
 
 
 <ul>
 <li>
 Ensure correct payment is taken and processed after appointment completion with relevant paperwork completed to ensure daily banking balances.
 </li>
 <li>
 Ensure gift vouchers are sold with corresponding paper work and payments completed so that when redemption of the voucher happens all paperwork would match.
 </li>
 <li>
 End of day, cash up to ensure all services provided are accounted for and charged; credit card, cash and room charges taken; balances with no discrepancies and are safely deposited in accordance with the hotel cash handling policy.
 </li>
 </ul>
 
 
 Other duties:
 
 
 <ul>
 <li>
 Ensure the department has a sufficient stock of towels and amenities. Collect deliveries from purchasing or other departments as necessary.
 </li>
 <li>
 Ensure dirty linen is taken to laundry and new clean items are collected regularly.
 </li>
 <li>
 Follow correct manual handling such as using a trolley when moving goods.
 </li>
 <li>
 In the event the fire alarm is activated, ensure the whole department is notified in a calm efficient manner to evacuate to the designated point in accordance with the hotel policy.
 </li>
 </ul>
 
 
 Communication:
 
 
 <ul>
 <li>
 Maintain effective communication both within the team and with the Director of Wellness to ensure smooth running of the department and keeping well informed of any issues/ queries that may arise.
 </li>
 <li>
 Report any complaints to the Director of Wellness or assistant when appropriate.
 </li>
 <li>
 Liaise with other departments when needed to ensure good communication across the hotel.
 </li>
 </ul>
 
 
 Training:
 
 
 <ul>
 <li>
 Assist in training and development of colleagues as required.
 </li>
 <li>
 Attend all training courses as and when required.
 </li>
 </ul>
</div>

Wellness Coordinator

<div>Additional Information 
Job Number26084796 
Job CategoryAdministrative 
LocationWest Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Lead implementing quality assurance processes that meet the company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. 
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel. 
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Quality Specialist / Executive Assistant to GM

Booknrent

About the RoleWe're looking for a Customer Support Coordinator to join our team and manage the guest experience across Online Travel Agency (OTA) platforms such as Airbnb and Vrbo. This is a customer-facing role focused on guest communication, and complaint resolution &mdash; ideal for someone who thrives in a fast-paced, hospitality-driven environment.Key Responsibilities<ul><li>Handle guest inquiries and requests through calls, chats, and emails, with a primary focus on OTA platforms (Airbnb, Vrbo, and similar).</li><li>Manage reservations, bookings, and guest requests from inquiry to check-out.</li><li>Resolve guest complaints professionally, efficiently, and with a solutions-first mindset.</li><li>Maintain accurate records using CRM and data entry tools.</li><li>Negotiate rates and upsell services/add-ons where appropriate.</li><li>Build and maintain strong guest relationships to encourage repeat bookings and positive reviews.</li><li>Ensure a consistently high level of guest satisfaction across all touchpoints.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, hospitality, or a related field.</li><li>Excellent English communication skills (spoken &amp; written) &mdash; non-negotiable.</li><li>Strong problem-solving abilities and a calm, professional approach under pressure.</li><li>Good interpersonal and negotiation skills.</li><li>Good computer proficiency.</li><li>Familiarity with CRM software and data entry tools is a plus.</li><li>Prior exposure to OTA platforms (Airbnb, Vrbo, Booking.com, etc.) is a strong advantage.</li><li>Ability to maintain accurate guest records and a well-organized knowledge base.</li></ul>Benefits<ul><li>Competitive salary</li><li>One-time meal provided</li><li>Paid leaves</li><li>Growth &amp; career development opportunities</li><li>Professional and supportive work environment</li></ul>Pay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support Coordinator

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