guest services coordinator

Starwood Hotels

<div>
 Grow with us...
 
 
 Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can&rsquo;t do it alone. That&rsquo;s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
 
 
 Here&rsquo;s a growth opportunity you don&rsquo;t find often&mdash;assisting the best and most innovative in the luxury hospitality industry today. As part of the team, you&rsquo;ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge. Seeking a guest-obsessed, sustainably minded, hyper-organized, energetic Housekeeping Coordinator to join our team. You&rsquo;ll be responsible for thorough reporting on all aspects of hotel guest rooms, daily support for housekeeping management, engaging graciously with guests and promptly addressing their requests, and partnering with our Engineering, Front Office, and Laundry teams to ensure that every guest&rsquo;s in-room experience is extraordinary Inside Tip: If you're the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for. About you... Passionate about organization and details with a minimum of 1 year of similar work experience. A post-secondary diploma or degree would be a plus. Experience in an administrative role, strong organization and technical skills, ability to multi-task and a team player. Is flexible and willing to meet the demands of a 24-hour operation.
 
 
 
 About Us...
 
 
 
 As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
 
 
 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
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Housekeeping Coordinator $21/HR

Shangri-La Group

<div>
 
 F&amp;B Reservations Coordinator (Emiratisation Program)
 
 
 
 
 F&amp;B Division, Shangri-La Qaryat al Beri, Abu Dhabi
 
 
 
 We have a great opportunity for an experienced F&amp;B Reservations Coordinator to join the team in Food &amp; Beverage division. The successful applicant will have a strong track record in marketing and preferable experience in the hospitality industry/luxury customer service.
 
 
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 UAE citizen candidates only
 </li>
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 Excellent communication and interpersonal skills.
 </li>
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 Strong organizational skills and attention to detail.
 </li>
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 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Fluent in English; additional languages are an advantage.
 </li>
 <li>
 Lives and breathes the Shangri-La Values.
 
 
 </li>
 </ul>
 
 What will you do?
 
 
 
 <ul>
 <li>
 Assist with restaurant reservations and VIP guest arrangements.
 </li>
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 Maintain and update departmental records, filing systems, and databases.
 </li>
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 Maintain an up-to-date understanding of all F&amp;B offerings, menus, promotions, and events.
 </li>
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 Ensure smooth information flow between F&amp;B management and operational staff.
 </li>
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 Follow up on guest feedback and ensure swift resolution of any concerns.
 </li>
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 Maintain guest database and support personalized service efforts.
 </li>
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 Upsell dining experiences and promote hotel events where appropriate.
 
 
 </li>
 </ul>
 
 Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
 
 
 The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city&rsquo;s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
 
 
 Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website , or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, &ldquo;personal data&rdquo; shall have the meaning as given to it by applicable privacy or data protection laws. Also, we adhere and comply with Occupational Health and Safety regulations ensuring a safe and risk-free working environment with diverse workforce.
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F&B Coordinator (Emiratization Program)

THE BRIDGE | Lifestyle Hub

<div>Are you passionate about customer service, wellness, and creating exceptional guest experiences? We are looking for a Spa Receptionist to join our team and serve as the welcoming face of our spa.
 
 
Key Responsibilities:
 
 
&middot; Greet and assist guests in a warm, professional manner.
 
&middot; Manage appointments, bookings, and client inquiries.
 
&middot; Handle check-ins, check-outs, and payment processing.
 
&middot; Maintain reception area standards and client records.
 
&middot; Promote spa treatments, packages, memberships, and retail products.
 
&middot; Identify opportunities to upsell services and enhance the guest experience.
 
&middot; Coordinate with therapists and spa staff to ensure smooth daily operations.
 
 
Requirements:
 
 
&middot; Previous experience in reception, hospitality, spa, or customer service roles.
 
&middot; Excellent communication and interpersonal skills.
 
&middot; Sales-oriented mindset with confidence in recommending services and products.
 
&middot; Strong organizational and multitasking abilities.
 
&middot; Professional appearance and positive attitude.
 
&middot; Knowledge of spa services and wellness products is an advantage.</div>

SPA Receptionist

Marriott Vacations Worldwide

<div>Hourly Rate: $21.00<div>
PAY: $21.00 /hourly + Group Commission&lt;- Apply today to learn more!</div><div>
SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM&ndash;4:30 PM or 8:30 AM&ndash;5:00 PM | flexibility to work weekends and holidays. *Subject to business needs
PREFERRED QUALIFICATIONS: 
Knowledge of the Japanese language is preferred, as the team operates in a bilingual (English/Japanese) environment. Please note that all customer interactions are conducted in English.
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Marriott Vacation Club&reg;, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
What's in it for you?<ul><li>
Hotel and resort discounts</li><li>
Immediate 401(k) Company match up to 6%</li><li>
Growth and development opportunities</li><li>
Positive work environment</li></ul>
What will you do?<ul><li>
Conduct pre-arrival calls to guests coming on a promotional package.</li><li>
Engage with guests and provide elevated customer service by phone.</li><li>
Effectively communicate the benefits of the guest's vacation package and confirm details.</li><li>
Provide the highest level of service to suggest local attractions and restaurant recommendations .</li><li>
Provide effective problem resolution techniques if applicable .</li></ul>
What are the requirements?<ul><li>
Enjoy talking with guests by phone</li><li>
Excellent written and verbal communication skills</li><li>
Local area knowledge</li><li>
Computer skills</li><li>
Flexible schedule, including the ability to work weekends and holidays</li></ul>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Guest Relations - Marketing Support Specialist | $21/hr + Group Incentive

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Key Roles &amp; Responsibilities<ul><li>
Operational Coordination: Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.</li><li>
Guest Profile Management: Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.</li><li>
Pre-Arrival Correspondence: Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.</li><li>
Administrative Logistics: Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).</li><li>
Inventory &amp; Stock Control: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.</li><li>
Service Recovery Support: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.</li></ul>
Professional Standards &amp; Etiquette<ul><li>
Legendary Service Philosophy: Provide &quot;warm, anticipatory, and personalized service&quot; that aligns with the Raffles heritage.</li><li>
Grooming &amp; Presentation: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.</li><li>
Confidentiality: Strictly handle sensitive guest information with the &quot;utmost discretion and integrity&quot;.</li></ul> 

Qualifications 
Qualifications &amp; Attributes<ul><li>
Experience: Typically requires 2+ years in a luxury hotel front office or guest relations role.</li><li>
Technical Proficiency: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems.</li><li>
Personal Traits: Must be &quot;poised, creative, and inquisitive,&quot; with a high level of emotional intelligence and cultural awareness.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Admin Concierge - Raffles The Red Sea

The Ritz-Carlton Hotel Company, L.L.C.

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26069286
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1-year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Spa Receptionist

Executive Secretary &amp; Guest Relations OfficerPosition OverviewThe Executive Secretary &amp; Guest Relations Officer serves as the first point of contact for visitors, clients and stakeholders. The role combines executive administrative support, front desk reception responsibilities and guest relations to ensure a professional, welcoming and seamless experience for all visitors.The successful candidate will be responsible for managing reception operations, coordinating meetings, supporting senior management and ensuring all guests receive exceptional service from arrival to departure.Key ResponsibilitiesReception &amp; Front Desk Management<ul><li>Welcome and assist visitors, clients and stakeholders in a professional and courteous manner.</li><li>Manage the reception area to ensure it remains organised and presentable at all times.</li><li>Answer incoming telephone calls and direct enquiries appropriately.</li><li>Coordinate visitor registrations and appointments.</li><li>Receive and distribute incoming correspondence and deliveries.</li></ul>Executive Secretary Duties<ul><li>Provide administrative support to senior management and executives.</li><li>Manage calendars, appointments and meeting schedules.</li><li>Prepare meeting rooms and coordinate internal and external meetings.</li><li>Draft correspondence, reports and presentations when required.</li><li>Maintain organised filing systems and company records.</li><li>Coordinate travel arrangements, accommodation and logistics for executives.</li></ul>Guest Relations &amp; Hospitality<ul><li>Ensure all visitors receive a premium and professional experience.</li><li>Coordinate refreshments and hospitality for guests and meetings.</li><li>Manage VIP visitor arrangements and executive guest visits.</li><li>Assist with showroom tours and visitor coordination.</li><li>Handle guest enquiries and special requests efficiently and professionally.</li><li>Maintain high standards of customer service and hospitality.</li></ul>Office Administration<ul><li>Monitor office supplies and coordinate procurement requirements.</li><li>Support day-to-day office operations and administration.</li><li>Liaise with suppliers, service providers and contractors as required.</li><li>Assist with company events, presentations and stakeholder meetings.</li></ul>Qualifications &amp; Experience<ul><li>Previous experience in reception, administration, executive support or guest relations.</li><li>Strong organisational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and conduct.</li><li>Proficiency in Microsoft Office and administrative systems.</li><li>Fluent in English; Arabic is advantageous.</li></ul>Key Competencies<ul><li>Professional communication</li><li>Customer service excellence</li><li>Organisation and planning</li><li>Time management</li><li>Attention to detail</li><li>Hospitality and guest care</li><li>Confidentiality and discretion</li></ul>Reporting LineReports to:Office Manager / Chief Executive OfficerWorks closely with:<ul><li>Executive Management Team</li><li>Sales Team</li><li>Client Relations Team</li><li>Marketing Team</li><li>External Visitors and Stakeholders</li></ul>Key Performance Indicators (KPIs)<ul><li>Visitor satisfaction</li><li>Response times to enquiries</li><li>Meeting coordination efficiency</li><li>Administrative accuracy</li><li>Reception presentation standards</li><li>Executive support effectiveness</li></ul>Professional Attributes<ul><li>Friendly and welcoming personality.</li><li>Highly organised and dependable.</li><li>Professional and well-presented.</li><li>Strong interpersonal skills.</li><li>Able to remain calm and composed under pressure.</li><li>Passionate about delivering exceptional guest experiences.</li></ul>Work Location: In person

Personal Assistant

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