guest services coordinator

The Setai

<div><p><b>Spa Coordinator:</b></p>
<p><b>The Setai, Miami Beach:</b></p>
<p>Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.</p>
<p>The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.</p>
<p>A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.</p>
<p></p>Position Overview
<p>
We are seeking an experienced <b>Spa Coordinator:</b> to join our award-winning team. The Spa Coordinator is the first point of contact for our guests and is responsible for creating a warm and welcoming atmosphere. This role ensures seamless daily operations, assists guests with reservations, and supports the Spa team in delivering exceptional service that reflects The Setai&rsquo;s reputation for elegance and excellence.</p>
<p></p>Responsibilities
<ul>
<li><p>Greet and assist guests with courtesy and professionalism, ensuring a memorable spa experience.</p>
</li><li><p>Manage reservations, scheduling, and confirmations for spa treatments and services.</p>
</li><li><p>Answer phone and email inquiries promptly, providing accurate information about spa services, promotions, and policies.</p>
</li><li><p>Coordinate with therapists and attendants to ensure smooth daily operations and timely guest service.</p>
</li><li><p>Handle billing, payments, and accurate posting of charges to guest accounts.</p>
</li><li><p>Maintain cleanliness and organization of the spa reception and guest areas.</p>
</li><li><p>Monitor and manage inventory of spa products and supplies, assisting with retail sales.</p>
</li><li><p>Assist with administrative duties, including report preparation and maintaining guest records.</p>
</li><li><p>Resolve guest concerns with discretion and professionalism, escalating issues to management when needed.</p>
</li><li><p>Support Spa Management with special projects, promotions, and guest recognition initiatives.</p>
</li></ul><p></p>Qualifications
<ul>
<li><p>Minimum of <b>2 years of experience:</b> in a luxury resort or spa environment.</p>
</li><li><p>Exceptional communication and organizational skills.</p>
</li><li><p>Articulate, polished, and eloquent in both verbal and written presentation.</p>
</li><li><p>Ability to multitask effectively while maintaining composure under pressure.</p>
</li><li><p>Proficient in Microsoft Office and spa management/reservation software (prior experience with Book4Time or similar is preferred).</p>
</li><li><p>Professional, welcoming, and guest-focused demeanor.</p>
</li><li><p>Ability to stand for extended periods.</p>
</li><li><p>Flexible schedule availability, including weekends and holidays.</p>
</li></ul><p></p>What We Offer
<p>
The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full-time employees, including programs unique to our hotel:</p>
<ul><li><p>Medical Insurance</p>
</li><li><p>Dental Insurance</p>
</li><li><p>Vision Insurance</p>
</li><li><p>Life Insurance</p>
</li><li><p>Short Term Disability Insurance</p>
</li><li><p>Retirement Plan &ndash; 401(k) Program</p>
</li><li><p>Generous Paid Time Off Program</p>
</li><li><p>Bereavement Pay</p>
</li><li><p>Jury Duty Pay</p>
</li><li><p>Food &amp; Beverage Discounts</p>
</li><li><p>Spa Discounts</p>
</li><li><p>Employee Referral Program</p>
</li><li><p>Duty Meals</p>
</li><li><p>Uniforms &amp; Maintenance of Uniforms</p>
</li></ul><p><b><i>Parking privileges are not offered with this position.</i></b><b>:</b></p></div>

Spa Coordinator

Hilton

<div><p>Housekeeping Coordinator (UAE National) - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;-</p><p>
A Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.</p><p><b><br>
What will I be doing?</b></p><p>
As a Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><p>
</p><ul><li>Manage the Housekeeping office</li><li>
Receive all incoming calls and respond accordingly</li><li>
Allocate room and task lists to team members</li><li>
Ensure keys are issued in line with security procedures</li><li>
Log and store all lost property after each shift; send lost property to guests in line with procedures</li><li>
Manage guest requests and enquiries immediately</li><li>
Ensure all relevant guest information is communicated to Housekeepers</li><li>
Carry out administrative and IT duties</li><li>
Organise and control extra duties and special tasks</li><li>
Report all necessary maintenance daily and log all jobs</li><li>
Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li><li>
Ensure that communication has been clear and consistent to all shifts</li><li>
Control staff dry cleaning and guest laundry in and out of the department</li><li>
Update system regularly to give maximum room return to the hotel/s active inventory</li><li>
Handle emergencies if and when they occur in the department</li><li>
Ensure all team members adhere to Health and Safety Regulations</li><li>
Carry out any other reasonable task set by the Hotel's Management</li></ul><p><b>
What are we looking for?</b></p><p><b>
In line with localization regulations in effect across the private sector in the United Arab Emirates, The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade; is committed to meet and exceed UAE National hires numbers as guided by the Ministry of Human Resources and Emiratization ('MOHRE') and the Department of Culture &amp; Tourism ('DCT') Abu Dhabi.</b></p><p>
A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
IT proficient</li><li>
Excellent organisational and planning skills</li><li>
Accountable and resilient</li><li>
Good communication and telephone skills</li><li>
Ability to work under pressure</li><li>
Ability to work alone and in teams</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous hotel housekeeping experience</li></ul><p>
</p><p></p><ul><li>Previous experience in a Housekeeping supervisory role</li><li>
A successful track record of managing a team</li><li>
Strong organizational and analytic skills</li><li>
An attention to details</li><li>
Strong communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Proficiency, preferred, with computers and computer programs, including Microsoft Office</li></ul><p><b>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Housekeeping Coordinator (UAE National) - The WB™ Abu Dhabi, Curio Collection by Hilton™-

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><div><br>
Job Description</div><p><b><br>
Guest Experience Coordinator</b> oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.</p><p>
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations.</p><p></p><p><b><br>
KEY ROLES &amp; RESPONSIBILITIES</b></p><p><b>
Knowledge</b></p><ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul><p><b>
Operations</b></p><ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul><p><b>
Values</b></p><ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul><p><b>
Occupational Health and Safety Responsibilities</b></p><ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><div><br>
Qualifications</div><br>
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><div><br>
Additional Information</div><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Guest Experience Coordinator

Ulta

<div>OVERVIEW:
<div><b>Experience</b> a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry&rsquo;s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating <b>a real sense of belonging</b>&mdash;even as they&rsquo;re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.</div><div><br>
</div><div>Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.</div><div><br>
</div><div>We are the future of beauty services. Be part of the transformation.</div><br>
<div></div>
 :
<div><b>GENERAL SUMMARY &amp; SCOPE</b></div><div>
The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.</div><div></div><div><b><br>
PRINCIPAL DUTIES &amp; RESPONSIBILITIES</b> (*Essential Functions)</div><div>
The Guest Coordinator is a champion of Ulta Beauty&rsquo;s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div></div><div><b><br>
Performance</b></div><ul><li>
Contribute to meeting or exceeding the store&rsquo;s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.</li><li>
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.</li><li>
Courteously handle sales, refunds and exchanges.</li><li>
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.</li><li>
Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.</li><li>
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.</li><li>
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.</li><li>
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</li><li>
Maintain prompt, regular attendance.</li></ul><div></div><div><b><br>
People</b></div><ul><li>
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.</li><li>
Create awareness around stylists&rsquo; personal goals through communication and collaboration with the entire team to drive success.</li><li>
Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.</li><li>
Identify guests&rsquo; needs by observing consultations and ensuring each service guest receives a 360&deg; experience.</li><li>
Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.</li><li>
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.</li><li>
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.</li><li>
Attend mandatory trainings and meetings to enable continuous professional development.</li></ul><div><b><br>
Process</b></div><ul><li>
Be knowledgeable of and ensure compliance with Ulta Beauty&rsquo;s policies, procedures, and standards.</li><li>
Adhere to Ulta Beauty&rsquo;s dress code.</li><li>
Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.</li><li>
In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.</li><li>
Communicate any supply needs to the EM, ensuring guest-readiness at all times.</li><li>
Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.</li><li>
Protect company assets by following loss prevention best practices and providing exceptional guest service.</li><li>
Execute other operational tasks as directed.</li></ul>
 :
<div><b>JOB QUALIFICATIONS</b></div><div></div><div><b><br>
Education</b></div>
High school diploma is preferred<br>
<ul><li>
</li></ul><div><b>Experience</b></div><ul><li>
1 year of relevant work experience or equivalent combination of education and relevant work experience</li></ul><div><b><br>
Skills</b></div><ul><li>
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)</li><li>
Demonstrate significant competency in sales, products, and service</li><li>
Ability to build and maintain strong customer relationships</li><li>
Strong communication skills</li><li>
Ability to troubleshoot</li><li>
Ability to work independently and as part of a team</li></ul><div><b><br>
SPECIAL POSITION REQUIREMENTS</b></div><ul><li>
Work a flexible schedule to include days, evenings, weekends, and holidays</li></ul><div></div><div><b><br>
WORKING CONDITIONS</b></div><ul><li>
Continuous mobility throughout the store during shift</li><li>
Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift</li><li>
Continuous lifting and/or moving up to 10 lbs. during shift</li><li>
Continuous coordination and manipulation of objects during shift</li><li>
Frequent use of a computer, telephonic devices, and related office supplies</li></ul><div>
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</div>
About:
<div>At <b>Ulta Beauty</b> (NASDAQ: ULTA), <b><i>the possibilities are beautiful</i></b>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.</div><div></div><div><i><br>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</i></div></div>

Guest Coordinator

Raffles

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><b><br>
Job Description</b><p><b><br>
Guest Experience Coordinator</b> oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.</p><p>
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations.</p><p></p><p><b><br>
KEY ROLES &amp; RESPONSIBILITIES</b></p><p><b>
Knowledge</b></p><ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul><p><b>
Operations</b></p><ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul><p><b>
Values</b></p><ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul><p><b>
Occupational Health and Safety Responsibilities</b></p><ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><br>
<b>
Additional Information</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Bedia Pottery LLC.

<p>Job Opportunity: Receptionist with Hotel Management Background</p><p>Please apply only if you are able to join immediately!</p><p>Full-Time | Dubai Art District | Bedia Pottery LLC</p><p>Are you passionate about hospitality, creativity, and exceptional service?</p><p>Join Bedia Pottery, Dubai&rsquo;s most luxurious pottery studio, where art meets elegance. We are seeking a multitasking, customer-focused Receptionist with a background in hotel management to become the welcoming face of our studio and a key support in our exclusive workshop operations.</p><p>Your Role:</p><p>As our Receptionist &amp; Client Experience Coordinator, you will be responsible for:</p><ul><li>Front Desk Management: Warmly greeting guests, checking bookings, offering refreshments, and ensuring a welcoming environment</li><li>Responding to client inquiries on whatsapp, phone or e-mails, offering the packages, negotiating and initiating the bookings</li><li>Client Experience: Managing guest expectations with 5-star hospitality standards, addressing inquiries and special requests professionally and promptly</li><li>Workshop Coordination: Assisting with the smooth operation of ceramic workshops including preparation, scheduling, and coordination with instructors and assistants</li><li>Team &amp; Studio Support: Overseeing studio cleanliness, stock organization, and internal coordination with the team</li><li>Administrative Duties: Answering calls and emails, managing the booking system, recording client feedback, and ensuring accurate guest records</li><li>Multitasking in Motion: Flexibly switching between front desk, studio floor, and workshop support as needed</li></ul><p>What We&rsquo;re Looking For:</p><ul><li>Degree or diploma in Hotel or Hospitality Management</li><li>2&ndash;3 years of experience in front office, guest services, or customer-facing roles</li><li>Friendly, professional demeanor with excellent verbal and written English</li><li>Organized, reliable, and able to multitask in a dynamic environment</li><li>Passion for design, art, or creative spaces is a plus</li><li>Punctual and respectful of luxury service standards</li><li>Knowledge of booking systems, calendar tools, and basic office software</li></ul><p>We Offer:</p><ul><li>A beautiful work environment in Dubai&rsquo;s leading art and design hub</li><li>A creative and respectful team culture</li><li>Growth opportunities in hospitality, events, and studio operations</li><li>Salary</li><li>Visa for two years</li><li>Health insurance</li><li>30 days annual leave</li><li>Full-time contract</li></ul><p>Please send your cv including your salary expectation.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you aged 24-29</li><li>Your salary expectation?  (required!!!)</li><li>Are you able to start immediately</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Hotel, Reception: 2 years (Required)</li></ul><p>Language:</p><ul><li>Excellent English  (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

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