guest services coordinator

Coraltree Hospitality Group

<div>Overview:
<div></div><div>
Join us at our newly renovated Spa and become the welcoming face of our guest experience as our Spa Desk Coordinator! The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa and fitness reservations and perform reception and locker room attendant duties for The Spa at Sunriver Resort. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.</div><div></div><div> 
</div><div>The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open &amp; Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.</div>
Responsibilities:
<ul><li>Greets and welcomes guests upon arrival</li><li>
Accepts payment from guests</li><li>
Books spa appointments</li><li>
Distributes spa robes and slippers</li><li>
Gives guests a tour of the facilities as required
</li><li>Oversees general cleanliness of the building</li><li>
Cleans Locker Room when needed</li><li>
Cleans Oasis Room when needed
</li><li>Cleans Fitness Center when needed</li><li>
Cleans and tidies all other areas of the spa, when needed, to ensure a clean environment for all guests and team members</li><li>
Explains spa services to guests</li><li>
Answers questions on spa retail products</li><li>
Calls guest prior to appointment to confirm date and time of service</li><li>
Maintains strong knowledge of all spa services, including benefits and uses of each</li><li>
Uses POS system to ring up retail merchandise and check guests out from services</li><li>
Explains fitness classes to guests</li><li>
Maintains knowledge regarding fitness class schedules</li><li>
Schedules fitness classes and lap swim reservations for members and guests</li><li>
Assists Director and Manager in retail duties
</li><li>Contacts appropriate party, if necessary, when a guest problem is reported</li><li>
Answers incoming guests calls and transfers appropriately</li><li>
Pours beverages for guests when ordered</li><li>
Places food delivery orders for guests as needed</li><li>
Provides general resort information for guests</li></ul>
Qualifications:
<div>
EXPERIENCE &amp; EDUCATION:</div><ul><li>
High school diploma or equivalent</li><li>
Prior Spa and/or Fitness Club experience preferred, but not required</li><li>
Prior hospitality experience preferred</li><li>
At least 2 years customer service experience required</li></ul><div>
JOB REQUIRMENTS:</div><ul><li>
Must have excellent phone etiquette
</li><li>Must have their OLCC License</li><li>
Must have strong computer skills
</li><li>Must be highly detail-orientated</li><li>
Must be able to work in a fast-paced environment
</li><li>Must possess excellent written and verbal communication skills</li><li>
Ability to work a flexible schedule that will include evenings, weekends and holidays</li></ul><div>
WORKING CONDITIONS:</div><ul><li>
Can stand as needed with intermittent periods of walking, and climbing stairs, occasionally needing to stand for periods up to 8 hours.</li><li>
Must be able to lift, carry push &amp; pull up to 50 lbs. occasionally
</li><li>Must be able to perform simple grasping, fine manipulation, and repetitive hand &amp; arm movements frequently.</li></ul></div><div></div>

Spa Desk Coordinator

Cleveland Browns

<div>Position Summary
The Player Care Coordinator is responsible for designing, coordinating, and executing the club's friendsandfamily program for players, coaches, and football staff. This role manages credentials, tickets, gameday access, and communications to ensure a professional, secure, and positive experience for guests while supporting the team's overall operational efficiency and brand standards. 
Key Responsibilities
FriendsFamily Program Management<ul><li>
Develop, implement, and maintain the team's friendsandfamily policies, procedures, and best practices in alignment with NFL rules and team security protocols.</li><li>
Collaborate and support our Director, Managing Partner Operations with operations pertaining to our Stripes United program.
</li><li>Serve as the primary point of contact for players, coaches, and staff regarding friendsandfamily benefits (tickets, passes, events, etc.).</li><li>
Maintain accurate databases of approved friendsandfamily contacts, preferences, and access levels.</li><li>
Drive innovation for our programming and create opportunities to better support our friendsfamilies.</li></ul> 
Game DayEvent Operations<ul><li>
Coordinate all friendsandfamily logistics for home and away games, including:</li><li>
Ticket allocations and distribution</li><li>
Credentialing and field/club access (where applicable)</li><li>
Parking assignments and directions</li><li>
Pre and postgame hospitality areas</li><li>
Communication related to injury (when applicable)</li><li>
Work closely with Stadium Operations, Security, Ticketing, and Guest Services to ensure seamless entry, movement, and experience for guests.</li><li>
Manage checkin/checkout processes for designated friendsandfamily locations on game days.</li><li>
Support special events (training camp days, scrimmages, playoff games, team functions, draft events, Saturday walkthroughs, etc.) involving friendsandfamily attendance.</li></ul> 
CommunicationRelationship Management<ul><li>
Proactively communicate timelines, processes, and expectations to players, coaches, and staff regarding guest lists, deadlines, and policies.</li><li>
Serve as a hightouch liaison for family members and key personal contacts, fielding questions and resolving issues professionally and confidentially.</li><li>
Coordinate with Player Engagement and Community Relations to integrate families into team initiatives, community events, and educational programs as appropriate.</li></ul> 
Player Onboarding
Ensure family services are shared with player during onboarding process. 
<ul><li>
</li></ul> 
AdministrationReporting<ul><li>
Monitor budgets related to friendsandfamily activities, events, and ticket blocks.</li><li>
Analyze usage trends and feedback to recommend improvements, efficiencies, and enhanced experiences.</li></ul> 
Qualifications
EducationExperience<ul><li>
Bachelor's degree in Sports Management, Hospitality, Event Management, Communications, Business, or related field preferred.</li><li>
3+ years of experience in sports team operations, event/hospitality management, premium guest services, or player/family liaison roles; NFL or major league experience strongly preferred.</li></ul> 
SkillsCompetencies<ul><li>
Exceptional organizational and projectmanagement skills; proven ability to manage multiple concurrent events and deadlines.</li><li>
Strong interpersonal and communication skills (written and verbal), with the ability to interact effectively with highprofile individuals and diverse personalities.</li><li>
Calm, professional demeanor under pressure; adept at problemsolving and conflict resolution in real time.</li><li>
High level of discretion, integrity, and professionalism in handling confidential and sensitive information.</li><li>
Comfort and experience working in a fastpaced, eventdriven environment with nontraditional hours.</li></ul> 
Core Attributes<ul><li>
Serviceoriented mindset with a focus on creating a firstclass experience for families and guests.</li><li>
Teamfirst attitude and willingness to assist across departments when needed.</li><li>
Detailoriented, proactive, and adaptable; able to anticipate needs before they arise.</li><li>
Culturally competent and inclusive in engagement with players, families, and guests from diverse backgrounds.</li></ul></div>

Player Care Coordinator

Young Life

<div>If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub . Applying externally may delay your application and require you to resubmit internally.
Because of Young Life&rsquo;s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation ,
 
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.
All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.
Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.
<h2 class="jobSectionHeader">Essential Duties:
</h2><h2 class="jobSectionHeader">Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
</h2><ul><li>Participate in opportunities for growing deeper in your relationship with Jesus
</li><li>With direction from supervisor, develop an annual personal spiritual growth plan.
</li><li>Facilitate devotionals with summer interns
</li></ul><h2 class="jobSectionHeader">Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
</h2><ul><li>Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
</li><li>Develop relationships with summer assigned staff and leadership of school season groups.
</li><li>Foster healthy, cooperative relationships with other departments at camp.
</li></ul><h2 class="jobSectionHeader">Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
</h2><ul><li>Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
</li><li>Serve as host routinely during the summer camping season.
</li><li>Host school season groups with proactive communication, troubleshooting, program and ride support.
</li><li>Communicate guest needs to the rest of the guest services team and other departments.
</li></ul><h2 class="jobSectionHeader">Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.
</h2><ul><li>Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.
</li><li>Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.
</li><li>Execute special projects as directed by the Guest Services Coordinator.
</li><li>Support a culture of safety for all guests, staff, volunteers and visitors at camp.
</li><li>Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.
</li></ul><h2 class="jobSectionHeader">Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.
</h2><ul><li>Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
</li><li>Train and supervise summer interns
</li><li>Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.
</li></ul><h2 class="jobSectionHeader">Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.
</h2><ul><li>Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.
</li><li>Pursue continual improvement in areas above of responsibility.
</li></ul><h2 class="jobSectionHeader">Training Expectations:
</h2><ul><li>Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls
</li></ul><h2 class="jobSectionHeader">Camp or Job Specific Working Conditions:
</h2><ul><li>If applicable, see attached document
</li></ul><h2 class="jobSectionHeader">Education:
</h2><ul><li>BA/BS degree or equivalent life experience
</li></ul><h2 class="jobSectionHeader">Qualifications and Experience Required For The Job:
</h2><ul><li>Demonstrate understanding of Young Life ministry, strategy and mission
</li><li>Spiritual maturity
</li><li>Self-starter who takes initiative
</li><li>Ability to organize and prioritize tasks and manage time
</li><li>Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff
</li><li>Physical ability to perform duties of Challenge Course Operator
</li></ul>Job Specific Working Conditions:
Clearwater Cove is located on Table Rock Lake in Southwest Missouri.
Notes:
Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.</div>

Clearwater Cove Guest Services Specialist I

Marriott International

<div>Additional Information 
Job Number26034665 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ben Autograph Collection, 251 N Narcissus Ave, West Palm Beach, Florida, United States, 33401 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
Expiration Date: 05/04/2026
<div>Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. 
Why us?
At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd &ldquo;Birdie&rdquo; Dewey and her iconic Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and personalized hospitality&mdash;creating an atmosphere that feels Exactly Like Nothing Else.
Perched along the waterfront overlooking the shimmering Intracoastal Waterway, The Ben invites guests to experience bold flavors at Proper Grit, our signature whisky and supper club&ndash;inspired restaurant, or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo, downtown&rsquo;s only water-facing rooftop lounge. With a rooftop heated saltwater pool, versatile event spaces, and a team devoted to authentic hospitality, every stay becomes a lasting memory.
The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts individuals drawn to elevated experiences, thoughtful details, and the energy that comes from doing things beautifully and boldly. This is a place for professionals who take pride in presence, pursue excellence, and want to be part of a culture that is confident, refined, and unapologetically distinctive.
At The Ben, you don&rsquo;t just work in luxury&mdash;you help create it.
Job Overview
The Rooms Controller is the strategic coordinator behind the hotel&rsquo;s room inventory and guest placement experience. Acting as the bridge between Front Office, Housekeeping, Engineering, Reservations, and Sales, this role ensures that every guest room assignment aligns with operational efficiency and personalized service.
From managing sell-out nights to coordinating VIP arrivals and orchestrating room moves, the Rooms Controller ensures accuracy, communication, and preparation remain flawless. This position requires strong attention to detail, sound judgment, and the ability to anticipate operational needs before they arise&mdash;helping create smooth arrivals and memorable stays for every guest.
Responsibilities<ul>
<li>Key Responsibilities Room Inventory &amp; Operational Coordination</li>
<li>Maintain and coordinate daily room inventory to support Front Desk operations.</li>
<li>Block group rooms, transient reservations, early arrivals, and special request accommodations.</li>
<li>Maintain a room pool for early arrivals, VIP guests, and operational flexibility.</li>
<li>Supervise room upgrades while maximizing inventory efficiency during high-occupancy and sell-out periods.</li>
<li>Coordinate and organize guest room moves, ensuring timely communication and execution. Interdepartmental Collaboration</li>
<li>Work closely with Front Office, Housekeeping, Engineering, Reservations, and Sales to ensure room details are accurate and complete.</li>
<li>Coordinate Out-of-Order and Out-of-Service room status with the Engineering Department.</li>
<li>Review group resumes and communicate all relevant details to operational teams.</li>
<li>Confer with leadership regarding groups, unusual situations, or special guest circumstances. Guest Experience Excellence</li>
<li>Ensure special reservations, VIP accommodations, and guest preferences are handled accurately and without error.</li>
<li>Expedite room readiness and communicate proactively with guests awaiting accommodations.</li>
<li>Approach all guest and associate interactions in a professional, personalized, and service-focused manner.</li>
<li>Support service professionals by clearly communicating promotions, enhancements, and guest opportunities. Communication &amp; Leadership Support</li>
<li>Actively participate in daily briefings and operational meetings.</li>
<li>Maintain detailed documentation and reporting related to room assignments and inventory.</li>
<li>Exercise sound judgment when resolving operational challenges or guest concerns.</li>
<li>Perform additional duties as assigned to support Rooms Division success.</li></ul>
Qualifications
Education/Formal Training
Minimum of 4 year college degree or equivalent
Experience
A minimum of two years&rsquo; experience in Rooms Operations. Luxury hospitality experience is preferred.
Knowledge/Skills<ul>
<li>Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.</li>
<li>Possess excellent verbal and written communication skills.</li>
<li>Ability to work independently, without direct supervision or as part of a cohesive team.</li>
<li>Ability to think clearly, analyze and resolve problems, while exercising good judgment</li>
<li>Multilingual skills are preferred</li>
<li>Portray a professional image and personality exuding confidence and leadership skills.</li>
<li>Ability to conduct oneself in a discrete manner in all guest areas</li>
<li>Must be able to lift up to 50lbs. continually throughout shift.</li>
<li>Must be able to push, pull and move levers, equipment and furniture throughout shift.</li>
<li>Must be able to work with arms raised above head throughout an shift.</li>
<li>Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.</li></ul>
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required physical demands<ul>
<li>Lifting, pushing, pulling, carrying -limited lifting, pushing, pulling, carrying up to 15-20 lbs. Generally boxes, computer equipment.</li>
<li>Bending/kneeling -limited bending/kneeling required when arranging supplies or equipment.</li>
<li>Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.</li>
<li>Excellent hearing required to train and interact with management and associates.</li>
<li>Excellent vision required to read reports, computer, etc.</li></ul>
Environment
Prolonged sitting throughout entire shift at computerized or manual work station in office environment. Inside 95% of shift.
Benefits<ul>
<li>Medical, dental, &amp; vision insurance</li>
<li>Health savings and flexible spending accounts</li>
<li>Basic Life and AD&amp;D insurance</li>
<li>Paid time off for vacation, sick time, community service and holidays</li>
<li>Eligible to participate in the Company&rsquo;s 401(k) program with employer matching</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Great discounts on Hotels, Restaurants, and much more</li>
<li>Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.</li></ul><div> 
</div><div>
</div><div>$21.00/hrly</div> 
This company is an equal opportunity employer.
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Rooms Controller - The Ben Hotel, Autograph Collection

Aramark

<div><div><div><h2 class="jobSectionHeader">Job Description</h2></div><div>
Curry Village is a vibrant, family-friendly destination offering a mix of tent cabins, lodges, and dining options. It?s a lively place to work, with a strong sense of community and a deep connection to Yosemite?s history. Team members enjoy a fast-paced, guest-focused environment in the heart of the park. 
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.</div></div><div><div><h2 class="jobSectionHeader">
Compensation Data</h2></div><div>
COMPENSATION: The Hourly rate for this position is $21.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. 
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation 
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.</div></div><div><div><h2 class="jobSectionHeader">
Job Responsibilities</h2></div><div>
? Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage. 
? Coordinates registration functions and transportation for all guests. 
? Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients. 
? Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: 
? Check in and check out functions 
? Ensures proper execution of Lobby Ambassador Program. 
? Guest orientation of the local area and the conference center facilities 
? Proper telephone service technique and PBX operation 
? Handling of guest mail, messages and special deliveries 
? Coordinating reservations for guest transportation 
? Full understanding and utilization of the property management system 
? Familiarization with night audit function 
? Assisting all guests in any way possible including following up on guest concerns in a timely manner. 
? Maintaining a limited supply of sundries and restocks as necessary. 
? Issuing and monitoring safe deposit boxes 
? Opening and closing of support staff cashier banks. 
? Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures. 
? Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations. 
? Communicate closely with all departments to ensure a seamless guest experience. 
? Establish, implement, and follow all emergency procedures. 
? Perform any or all other duties as assigned by Guest Services Manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
? Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers. 
? A strong knowledge of personal computers is essential. 
? Experience in all facets of providing guest services. 
? Must be able to lead, motivate, and communicate effectively with others. 
? Strong organizational abilities. 
? Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge?s supervisor. 
? Must be able to read, write, and clearly speak English
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).</div></div><div><div><h2 class="jobSectionHeader">
Education</h2></div></div><div></div><div><div><h2 class="jobSectionHeader">
About Aramark</h2></div><div>
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</div></div></div>

Hiking Supervisor - Yosemite

Holiday Inn Club Vacations

<div>This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Guest Services Agent will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved immediately to create a sense of urgency and importance to the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.

The PBX Guest Services Agent will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Services Agent will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a front desk agent. 


COMPANY BENEFITS:
<ul>
<li>Excellent Company Culture</li>
<li>Comprehensive Benefits: Medical, Dental, Vision &amp; Prescription</li>
<li>EAP - Employee Assistance Program</li>
<li>401K with Company Match</li>
<li>EAP-Employee Assistance Program</li>
<li>PTO</li>
<li>Heavily Discounted Hospitality Stays &amp; the Company Perks Website</li>
<li>Tuition Assistance</li>
<li>One Free Meal Per Shift</li>
<li>Growth Opportunities &amp; Stability</li>
</ul>
ESSENTIAL DUTIES AND TASKS:
<ul><li>Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.</li>
<li>Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.</li>
<li>Follow up with the owner, guest, and department concerns.</li>
<li>Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments</li>
<li>Provide front desk support to the department.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
<li>May have in-person contact with guests and may directly address and mitigate guest concerns.</li>
<li>Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.</li>
<li>Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.</li>
<li>Must have demonstrated exceptional verbal and written communication skills.</li>
<li>Must demonstrate a commitment to the team.</li>
<li>Must be able to multitask in a high-pressure environment.</li>
<li>Must possess good computer, writing, and typing skills.</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>A commitment to providing outstanding customer service.</li>
<li>Knowledge of the Microsoft Office Suite.</li>
<li>Able to acquire a clear understanding of timeshare ware applications.</li>
<li>Basic knowledge of hardware and peripheral devices is required to perform the job.</li>
<li>Ability to establish and maintain effective working relationships with co-workers and leaders.</li>
<li>Strong problem-solving skills.</li>
<li>Capable of seeing a task through to completion.</li>
<li>Strong organizational skills.</li>
<li>Excellent verbal and written communication skills. Fluent in the English language.</li>
<li>Must have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.</li>
</ul>
EDUCATION and/or EXPERIENCE
<ul>
<li>High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.</li>
<li>At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.</li></ul> 


At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts, and guest love. That&rsquo;s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.</div>

PBX Operator

Starlight Haven at Hot Springs

Job descriptionGuest Services Part-Time Remote Receptionist Wanted!If you&rsquo;re passionate about hospitality and enjoy leading, this is for you!Welcome to Starlight Haven &ndash; a place where we make it easy to enjoy the outdoors with unique accommodations and resort-style amenities. We are known for our luxurious Geodesic Domes, Safari-Style Tents, A-Frame cabins, and Treehouses. Our teammates are vital to our success, and we are looking to add a part-time contract Guest Services Remote Receptionist to support two of our resorts.We aim for top-notch cleanliness and service, and our 5-Star reviews show it (see Google)! As our Remote Receptionist, you&rsquo;ll work with the Resort Managers and other operations teammates to make sure guest questions and concerns are answered in a timely manner to optimize guest experience.Key Responsibilities: You will work closely with the Starlight Haven management team as a virtual support team member. Your day-to-day activities will include responding to guest inquiries via phone, email, and through Online Travel Agencies like AirBNB, VRBO, and Expedia, professionally addressing their concerns, questions, and requests. Among others, your duties include:<ul><li>Provide guests information about amenities and local attractions.</li><li>Assist guests troubleshooting in room equipment and automation (HVAC, managing remote locks, hot tub and grill questions.)</li><li>Handle guest complaints and disputes professionally, aiming to resolve issues promptly and maintaining positive guest relations.</li><li>Oversee phone reservations, packages, and experience upsells, gift cards, refunds, discounts, early and late checkout requests.</li><li>Collaborate with housekeeping, maintenance, and other departments to address guests concerns and find timely resolution.</li><li>Ensure all Online Travel Agencies maintain a 100% response rate and keep all replies (email, text, or phone) to a 10-minute or less response time.</li></ul>You will need your own laptop and cell phone to download guest services applicationsKey Requirements: The following skills are needed to be successful in this position:<ul><li>Prior Experience in the hospitality industry, AirBNB, VRBO, or other Online Travel Agencies.</li><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and the ability to quickly resolve issues.</li><li>Microsoft Office, Customer Relationship Management systems, property management systems and social media platforms.</li><li>Strong organizational skills, maintaining records, and departmental coordination.</li><li>Empathy and the ability to cultivate and maintain relationships with a diverse range of people.</li></ul>Schedule: The Guest Services Remote Receptionist will work a rotating schedule of 15 &ndash; 20 hours per week to ensure evening and weekend coverage, with each Guest Services Remote Receptionist having every other weekend off. The exact schedule will be determined to meet expectations, and weekend work is required every other week. See below for an example schedule:Weekly Schedule Breakdown:Work shifts run from 6pm to 11pm (5 hours)Week 1:<ul><li>Monday to Thursday: Remote Receptionist A works (20 hours total).</li><li>Friday: Remote Receptionist B works (5 hours).</li><li>Saturday and Sunday Remote Receptionist B (10 hours total)</li></ul>Week 2:<ul><li>Monday: Remote Receptionist A (5 hours).</li><li>Tuesday to Friday: Remote Receptionist B works (20 hours total).</li><li>Saturday and Sunday: Remote Receptionist A works (10 hours total).</li></ul>Pay &amp; Benefits: We offer great pay for our amazing team members. The Guest Services Remote Receptionist pay starts at $13 per hour.Other: Starlight Haven is an equal-opportunity employer. The Company does not discriminate in access to employment opportunities or in employment or practices based on race, color, religion, gender, national origin, age, veteran or military status, pregnancy, marital status, sexual orientation, disability, genetic information, or other legally protected status.Job Type: Part-timePay: From $13.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Guest Services Remote Receptionist (Contract)

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