guest services coordinator

Ulta

<div>OVERVIEW:
<div><b>Experience</b> a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry&rsquo;s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating <b>a real sense of belonging</b>&mdash;even as they&rsquo;re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.</div><div><br>
</div><div>Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.</div><div><br>
</div><div>We are the future of beauty services. Be part of the transformation.</div><br>
<div></div>
 :
<div><b>GENERAL SUMMARY &amp; SCOPE</b></div><div>
The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.</div><div></div><div><b><br>
PRINCIPAL DUTIES &amp; RESPONSIBILITIES</b> (*Essential Functions)</div><div>
The Guest Coordinator is a champion of Ulta Beauty&rsquo;s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div></div><div><b><br>
Performance</b></div><ul><li>
Contribute to meeting or exceeding the store&rsquo;s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.</li><li>
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.</li><li>
Courteously handle sales, refunds and exchanges.</li><li>
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.</li><li>
Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.</li><li>
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.</li><li>
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.</li><li>
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</li><li>
Maintain prompt, regular attendance.</li></ul><div></div><div><b><br>
People</b></div><ul><li>
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.</li><li>
Create awareness around stylists&rsquo; personal goals through communication and collaboration with the entire team to drive success.</li><li>
Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.</li><li>
Identify guests&rsquo; needs by observing consultations and ensuring each service guest receives a 360&deg; experience.</li><li>
Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.</li><li>
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.</li><li>
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.</li><li>
Attend mandatory trainings and meetings to enable continuous professional development.</li></ul><div><b><br>
Process</b></div><ul><li>
Be knowledgeable of and ensure compliance with Ulta Beauty&rsquo;s policies, procedures, and standards.</li><li>
Adhere to Ulta Beauty&rsquo;s dress code.</li><li>
Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.</li><li>
In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.</li><li>
Communicate any supply needs to the EM, ensuring guest-readiness at all times.</li><li>
Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.</li><li>
Protect company assets by following loss prevention best practices and providing exceptional guest service.</li><li>
Execute other operational tasks as directed.</li></ul>
 :
<div><b>JOB QUALIFICATIONS</b></div><div></div><div><b><br>
Education</b></div>
High school diploma is preferred<br>
<ul><li>
</li></ul><div><b>Experience</b></div><ul><li>
1 year of relevant work experience or equivalent combination of education and relevant work experience</li></ul><div><b><br>
Skills</b></div><ul><li>
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)</li><li>
Demonstrate significant competency in sales, products, and service</li><li>
Ability to build and maintain strong customer relationships</li><li>
Strong communication skills</li><li>
Ability to troubleshoot</li><li>
Ability to work independently and as part of a team</li></ul><div><b><br>
SPECIAL POSITION REQUIREMENTS</b></div><ul><li>
Work a flexible schedule to include days, evenings, weekends, and holidays</li></ul><div></div><div><b><br>
WORKING CONDITIONS</b></div><ul><li>
Continuous mobility throughout the store during shift</li><li>
Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift</li><li>
Continuous lifting and/or moving up to 10 lbs. during shift</li><li>
Continuous coordination and manipulation of objects during shift</li><li>
Frequent use of a computer, telephonic devices, and related office supplies</li></ul><div>
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</div>
 : The pay range for this position is $16.60 - $21.50 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:
<div>At <b>Ulta Beauty</b> (NASDAQ: ULTA), <b><i>the possibilities are beautiful</i></b>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.</div><div></div><div><i><br>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</i></div></div>

Guest Coordinator

Etihad

<div>
 <strong>
  Synopsis
  <br/>
  <br/>
 </strong>
 The Guest Experience Coordinator works closely with the Director, leadership team, and wider GE teams to ensure seamless operations within the department. This is a pivotal role, to coordinate activities, enable effective communication, and ensure effective ways of working with internal and external stakeholders, to deliver outstanding guest experiences.
 <br/>
 <br/>
 Other Accountabilities:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with the team to oversee departmental operations, ensuring activities, initiatives and projects are managed effectively, with the correct resources, support, and actions are captured and driven to ensure success. Accountable for managing departmental communications, ensuring timely updates, cascading all relevant information, and ensuring regular communications are sent.
  </li>
  <li>
   Schedule meetings, events, and departmental activities for all the Leadership team and as required by the department.
  </li>
  <li>
   Manage resource allocation, ensuring necessary tools and materials are available.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate efficient departmental processes and procedures.
  </li>
  <li>
   Collate information, compile and present departmental reports and metrics.
  </li>
  <li>
   Coordinate internal training, development initiatives to effectively drive improvements.
  </li>
  <li>
   Monitor and update the department budget, tracking departmental expenses.
  </li>
  <li>
   Address and resolve internal challenges/disputes, taking appropriate action and escalation.
  </li>
  <li>
   Coordinate activities, addressing concerns, and gathering feedback across Guest Experience.
  </li>
  <li>
   Collaborate across Guest Experience teams to optimize guest interactions and services.
  </li>
  <li>
   External Functions: Foster and maintain relationships with vendors, partners, and external entities.
  </li>
  <li>
   Ensure professional and consistent communication, providing timely reports to partners.
  </li>
  <li>
   Collect and integrate feedback from external stakeholders.
  </li>
  <li>
   Organize or assist in external events &amp; and meetings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong interpersonal and organizational skills, with dedication to continuous improvement.
  </li>
  <li>
   Proven experience in a coordination role, with ability to multitask and prioritize.
  </li>
  <li>
   5+ years&rsquo; experience working in the aviation industry.
  </li>
  <li>
   Robust working knowledge of Microsoft Office. Strong analytical skills, stakeholder engagement capabilities, and excellent communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Etihad Airways
  <br/>
  <br/>
 </strong>
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 <br/>
 <br/>
 To learn more, visit etihad.com
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>


Guest Experience Coordinator

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 <br/>
 <br/>
 <strong>
  The Role Of The Guest Experience Coordinator
  <br/>
  <br/>
 </strong>
 The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
 <br/>
 <br/>
 <strong>
  Four Seasons Hotel Riyadh
  <br/>
  <br/>
 </strong>
 Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
 <br/>
 <br/>
 Area of responsibility is Rooms.
 <br/>
 <br/>
 <strong>
  Food &amp; Beverage
  <br/>
  <br/>
 </strong>
 The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
 <br/>
 <br/>
 Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
 <br/>
 <br/>
 <strong>
  SPA and Wellness
  <br/>
  <br/>
 </strong>
 Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
 <br/>
 <br/>
 Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
 <br/>
 <br/>
 <strong>
  Knowledge And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 to 3 years of relevant work experience in Luxury Hotel.
  </li>
  <li>
   Self-driven and a strategic resourcing professional.
  </li>
  <li>
   Able to work independently and under pressure in a fast pace working environment.
  </li>
  <li>
   Good team spirit, cooperative with good communication and interpersonal skills.
  </li>
  <li>
   Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
  </li>
  <li>
   Reading, writing and oral proficiency in both Arabic and English language.
  </li>
  <li>
   Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
  </li>
  <li>
   Attention to detail.
  </li>
  <li>
   Able to multitask and prioritize workload and projects simultaneously and efficiently.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note: Please be informed that this role is available to Saudi Nationals only
  <br/>
  <br/>
 </strong>
 <strong>
  What To Expect
  <br/>
  <br/>
 </strong>
 Competitive Net Salary in a Tax-Free Environment
 <br/>
 <br/>
 Competitive Housing allowance
 <br/>
 <br/>
 Transportation Allowance
 <br/>
 <br/>
 30 days&rsquo; vacation
 <br/>
 <br/>
 10 days Public Holidays per year
 <br/>
 <br/>
 Complimentary employee meals
 <br/>
 <br/>
 Medical Insurance
 <br/>
 <br/>
 Life Insurance
 <br/>
 <br/>
 Employee Assistance Program
 <br/>
 <br/>
 Worldwide Complimentary Room Nights with Four Seasons
 <br/>
 <br/>
 Laundry/dry cleaning for provided for work attire.
 <br/>
 <br/>
 Growth &amp; Development opportunities
</div>


Guest Experience Coordinator Four Seasons Riyadh

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
<p></p><p><b>The Role of the Guest Experience Coordinator
</b></p><p>The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
</p><p></p><p><b>Four Seasons Hotel Riyadh
</b></p><p>Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
</p><p>Area of responsibility is Rooms.
</p><p></p><p><b>Food &amp; Beverage
</b></p><p>The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
</p><p>Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
</p><p></p><p><b>SPA and Wellness
</b></p><p>Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
</p><p></p><p>Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
</p><p></p><p><b>Knowledge and Skills
</b></p><p></p><ul><li>At least 2 to 3 years of relevant work experience in Luxury Hotel.
</li><li>Self-driven and a strategic resourcing professional.
</li><li>Able to work independently and under pressure in a fast pace working environment.
</li><li>Good team spirit, cooperative with good communication and interpersonal skills.
</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
</li><li>Reading, writing and oral proficiency in both Arabic and English language.
</li><li>Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
</li><li>Attention to detail.
</li><li>Able to multitask and prioritize workload and projects simultaneously and efficiently.
</li></ul><p></p><p><b>Note: Please be informed that this role is available to Saudi Nationals only
</b></p><p></p><h1 class="jobSectionHeader"><b>What to Expect:
</b></h1><p>Competitive Net Salary in a Tax-Free Environment
</p><p>Competitive Housing allowance
</p><p>Transportation Allowance
</p><p>30 days&rsquo; vacation
</p><p>10 days Public Holidays per year
</p><p>Complimentary employee meals
</p><p>Medical Insurance
</p><p>Life Insurance
</p><p>Employee Assistance Program
</p><p>Worldwide Complimentary Room Nights with Four Seasons
</p><p>Laundry/dry cleaning for provided for work attire.
</p><p>Growth &amp; Development opportunities</p></div><p></p>

Amanah Mall

<p><b>Key Responsibilities:</b></p><ul><li>Welcome guests upon arrival and assist with check-in/check-out processes.</li><li>Maintain positive guest relations by addressing queries, complaints, and special requests efficiently.</li><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest requirements are met.</li><li>Provide information about services, amenities, and local attractions.</li><li>Manage guest bookings, reservations, and apartment allocation.</li><li>Handle guest feedback and prepare reports on guest satisfaction.</li><li>Ensure the lobby and reception area are always presentable.</li><li>Assist VIP guests and corporate clients with special arrangements.</li><li>Maintain guest records and follow up on guest preferences for future visits.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>1&ndash;3 years of experience in guest relations, front office, or hospitality.</li><li>Strong communication and interpersonal skills.</li><li>Fluency in English and Urdu (additional languages preferred).</li><li>Customer-oriented with problem-solving ability.</li><li>Proficiency in MS Office and hotel management systems.</li><li>Well-groomed, professional, and presentable personality.</li></ul><p><b>Apply at:</b></p><ul><li>hr@amanahmall.com.pk</li><li>whatsApp 0300-5006543</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Guest Relations Officer - Female

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><p>
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.</p><p>
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.</p><b><br>
Job Description</b><p><br>
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.</p><ul><li>
Assist in managing guest inquiries, requests, and complaints in a timely and professional manner</li><li>
Support the Front desk team in coordinating guest services and activities</li><li>
Oversee check-in and check-out processes, ensuring smooth and efficient operations</li><li>
Collaborate with other departments to fulfill guest needs and resolve issues</li><li>
Train and mentor guest relations staff to maintain high service standards</li><li>
Assist in creating and implementing guest satisfaction initiatives</li><li>
Monitor and analyze guest feedback to identify areas for improvement</li><li>
Participate in special events and VIP guest arrangements</li><li>
Ensure compliance with hotel policies and local regulations</li><li>
Assist in managing the guest relations budget and resources</li></ul><br>
<b>
Qualifications</b><ul><li><br>
College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li><li>Good English skills, both written and spoken and Russian is a plus</li></ul></div><p></p>

Assistant Guest Relations Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


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