guest services coordinator

Accor Group

<br>Job Title<br>Housekeeping Coordinator   Hotel Operations and Guest Services   Dubai, UAE<br>Job Description<br>Housekeeping Coordinator   Hotel Operations and Guest Services   Dubai, UAE<br> <br>Position Overview<br>Accor is looking for an organized and guest-focused Housekeeping Coordinator to support daily operations at one of its premium hotels in Dubai. This administrative and service-oriented role is perfect for candidates with prior hotel experience, especially in housekeeping, front office, or service coordination. Join a global leader in hospitality and help ensure a seamless, clean, and personalized stay for every guest.<br> <br>Job Details<br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Housekeeping / Janitorial<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Job Overview   Housekeeping Administration and Guest Request Coordination<br>As a Housekeeping Coordinator, you will be responsible for managing internal communication, updating room status information, responding to guest requests, and ensuring efficient coordination within the housekeeping team. You will serve as the communication link between Housekeeping and other hotel departments while maintaining administrative records and inventory data in the PMS system.<br> <br>What You ll Do<br> <br>* Respond to and track all guest requests related to housekeeping or internal services<br>* Use hotel property management systems (PMS) to monitor room status and log updates<br>* Maintain accurate records of supplies, amenities, and guest request items<br>* Follow call-handling and telephone etiquette standards while managing internal communication<br>* Coordinate with various departments (Engineering, Front Office, Laundry) as needed for timely service delivery<br>* Update guest history, preferences, and comments into the system for future reference<br>* Support the Assistant Housekeeping Manager in scheduling, task delegation, and communication<br>* Perform administrative duties including report filing, logbook entries, and supply ordering<br>* Participate in team briefings and help drive efficiency and positive morale across housekeeping teams<br>* Ensure all safety, hygiene, and FLHSS (Fire, Life, Health, Safety &amp; Security) standards are maintained<br>* Maintain a clean and organized housekeeping office environment<br>* Help manage lost and found processes in coordination with relevant departments<br>* Escalate guest concerns promptly and ensure appropriate follow-up<br> <br>Ideal Profile   Detail-Oriented and Operationally Efficient<br> <br>* Minimum 2 years of experience in a housekeeping or administrative coordinator role in a hotel<br>* Strong proficiency in Microsoft Office (Excel, Word)<br>* Experience with hotel PMS and dispatch systems (Opera preferred)<br>* Strong organizational skills and attention to detail<br>* Fluent spoken and written English; additional languages are a plus<br>* Excellent communication, interpersonal, and multitasking abilities<br>* Proactive, service-minded, and calm under pressure<br>* Professional personal presentation and understanding of hotel standards<br>* Ability to work independently while managing team support functions<br>* Committed to data accuracy, time management, and guest confidentiality<br><br>

Housekeeping Coordinator

Dorchester Collection

<b>What you'll get<br></b>As a Guest Contact Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService Charge<br><b><br>What you'll do<br></b>You ll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.Proactively manages all administrative and technical requirements to ensure seamless guest experience.Your will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during their day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures and accurately taking, recording and delivering guest wake-up calls, all to ensure our guests receives nothing but the best experience.Sometimes our guests have special requests involving taking messages, printing and help on special occasions. Most of these requests are fulfilled by our Guest Contact Coordinator.Communication is what keeps our departments running perfectly. Our Guest Contact Coordinator must communicate with other departments and extended hotel team in order to ensure the alignment remains.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Contact Coordinator you ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Guest Contact Coordinator but we ll make sure you are provided with specifics on how we care for our hotel.<br><b><br>What you'll bring<br></b>You ll bring your unique personality and passion to the role and the team.Customer service drive with outstanding communication and active listening skills.Excellent problem-solving and multitasking skills. Relationship driven.Excellent knowledge of the use of technology.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.English is the primary language used in our hotel. You can comfortably communicate in this language. Having skills in other languages such as Arabic, French, Mandarin or Spanish is beneficial.You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.Proven previous experience in a similar or in a relevant role in customer service is an advantage.<br>

Guest Contact Coordinator

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>JOB DESCRIPTION</b></p></div><ul><li>Ensures that a list of direct telephone numbers for all rooms and function rooms is always available
</li><li>Takes note of information, updates, and instruction by the Butler Supervisor.
</li><li>Aware of Butler schedule, assigned floor and Mobile numbers.
</li><li>Take note of information on memo board and training board
</li><li>Goes through the B. C. C. logbook and take note of information concerning guests
</li><li>Record the weather forecast
</li><li>Check guest arrival details and coordinate with Butlers and share Sag report
</li><li>Takes in depth hand over from the B. C. C. Coordinator
</li><li>Maintain his/her working area clean and tidy and supplies well stocked
</li><li>Coordinate with the maintenance to fix faulty equipment
</li><li>Answering all incoming calls as per set standard
</li><li>Attending all the guest calls and coordinate with Butlers as well as concerning departments
</li><li>Follow up on all guest request and ensure it&rsquo;s done
</li><li>Coordinate all the guest requests through the Butler and follow up and make sure is done
</li><li>Maintain all telephone extension and direct telephone for each room
</li><li>Aware of all prayer times daily
</li><li>Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call
</li><li>Maintain all the guests wake up calls and inform the guest the weather forecast.
</li><li>Reports any problems to the Butler supervisor in his absence to the assistant head Butler.
</li><li>Informs the housekeeping of all rooms that require service.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div>

Guest Service Associate

Hilton

LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests and extraordinary opportunities for our team members.At LXR Hotels &amp; Resorts, we believe the difference is in the details. As a Concierge, you will be the trusted advisor for our guests, curating personalized experiences and ensuring every stay is seamless, memorable, and uniquely tailored to their needs.What will I be doing?As Concierge, you will:Welcome guests with warmth and professionalism, becoming their key point of contact throughout their stay.Provide personalized recommendations on dining, entertainment, cultural attractions, and local experiences.Assist with reservations, ticketing, and transportation arrangements, ensuring accuracy and efficiency.Handle guest requests and inquiries promptly, exceeding expectations at every opportunity.Build strong relationships with local partners and vendors to secure exclusive services for guests.Maintain accurate knowledge of hotel services, facilities, and promotions.Coordinate with Front Office, Guest Relations, and other departments to deliver seamless luxury experiences.Handle VIP and special requests discreetly, ensuring guest privacy and satisfaction.Maintain an organized Concierge desk, ensuring all materials, brochures, and resources are up to date.Perform additional tasks as required to support the smooth operation of the Front Office team.What are we looking for?The ideal candidate will have:Previous experience as a Concierge or in a guest-facing role, ideally within luxury hospitality.Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).In-depth knowledge of Abu Dhabi s attractions, dining scene, and cultural highlights.Strong problem-solving abilities and the capacity to remain composed under pressure.A professional and polished appearance with genuine passion for service.Strong organizational skills with the ability to multitask effectively.

Concierge - LXR Eastern Mangroves

JA Resorts & Hotels

<ul>
<li>Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests</li>
<li>Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.</li>
<li>Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest s wishes, in coordination with room service.</li>
<li>Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.</li>
<li>Provide private orientation of the Resort facilities and in-house activities.</li>
<li>Ensure that the Pre-arrival email is sent to all guests staying at The Residence &amp; Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.</li>
<li>Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.</li>
<li>Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.</li>
<li>Assist with luggage delivery and collection with the coordination of the Concierge.</li>
<li>Take care of the guest s laundry, pressing and dry cleaning with coordination of the laundry dept.</li>
<li>Maintain guest wardrobes in a neat and tidy fashion.</li>
<li>Polish the guest shoes as per the set standard</li>
<li>Offer unpacking &amp; packing luggage services.</li>
<li>Attend to all guests  requests, communicating and following up on these with the other departments when necessary.</li>
<li>Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.</li>
<li>Assist with planning and organizing the holiday itinerary of the guests.</li>
<li>Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.</li>
<li>Ensure that the guest room is equipped with fresh ice daily.</li>
<li>Deliver newspapers, mail, and messages to the room promptly.</li>
<li>Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.</li>
<li>Coordinate with the concierge regarding transportation and luggage collection.</li>
<li>Check with the guest about his next arrival and offers a room reservation.</li>
<li>Check any items left behind by the guest and record in  lost and found  logbook with Housekeeping.</li>
<li>Provide service around the Signatures Pool.</li>
<li>Prepare departure letters (heartfelt departures).</li>
<li>Coordinate with the Front desk for speedy check-out</li>
<li>Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.</li>
<li>Maintaining equipment and facilities used.</li>
</ul>
<p> <strong>Daily activities:</strong> </p>
<ul>
<li>Live the JA Way: <em>Teamwork, Values, Be yourself, Think for yourself, Have fun!</em> </li>
<li>Come to work in the most positive and energized spirit and mind</li>
<li>Always look and behave your best</li>
<li>Positively participate in daily departmental briefings</li>
<li>Always find something new to learn</li>
<li>Maintain Health and Safety standards for everyone</li>
<li>Ensure cleanliness and upkeep of the work area and property</li>
<li>Immediately report accidents, incidents, and maintenance in the workplace</li>
<li>Be a champion of JA Sustainability practices</li>
<li>Keep up-to-date knowledge about the organization and the department</li>
<li>Share innovative ideas for the betterment of the organization or the department</li>
<li>Report and surrender lost and found items</li>
<li>Live and grow the JA Way culture with other team members</li>
<li>Excel in performing assigned job tasks and responsibilities</li>
</ul>

Butler

Deluxe Holiday Homes

<div><p><b>Deluxe Holiday Homes </b>is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence.</p><p><b><br>
About the role:</b></p><p>
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere.</p><p><b><br>
Responsibilities</b></p><ul><li><p>
Direct communications with guests before arrival to coordinate a smooth check-in;</p></li><li><p>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</p></li><li><p>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</p></li><li><p>
Should possess detailed information about the Apartment/Villa, location attractions and city;</p></li><li><p>
Maintain up-to date information on arrivals, departures and apartment condition;</p></li><li><p>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</p></li><li><p>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</p></li><li><p>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</p></li><li><p>
Give proper and complete handover to the next shift;</p></li><li><p>
Follow the house rules and policies laid down by the management;</p></li><li><p>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</p></li><li><p>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</p></li></ul><p></p><p><b><br>
Benefits:</b></p><ul><li><p>
Competitive Salary Package.</p></li><li><p>
Employment visa &amp; Medical Insurance Plan.</p></li><li><p>
Air Ticket Allowance.</p></li><li><p>
Parking, Fuel, Salik allowances.</p></li><li><p>
Annual Paid leave.</p></li><li><p>
A great working environment.</p></li><li><p>
Comprehensive training and support.</p></li><li><p>
Opportunity to work with multi-cultural environment.</p></li></ul><p><b><br>
Requirements:</b></p><ul><li><p>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</p></li><li><p>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</p></li><li><p>
Proficiency in English and Arabic is required. Additional languages are a plus.</p></li><li><p>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</p></li><li><p>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</p></li><li><p>
Ensure all guest needs and requests are met to the highest standard.</p></li><li><p>
Familiarity with hotel management software and CRM systems.</p></li><li><p>
Ability to work collaboratively with other departments and support colleagues when necessary.</p></li><li><p>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</p></li><li><p><b>
Must be having UAE Driving license and Personal Car</b></p></li></ul><p></p><p><br>
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</p></div>

Guest Relations Officer -GRO (With valid UAE Driving License)

Accor

<div><div>Company Description</div><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><div><br>
Job Description</div><p><b><br>
Guest Experience &amp; Service:</b></p><ul><li><p>
Welcome guests upon arrival with warmth, professionalism, and a genuine smile.</p></li><li><p>
Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.</p></li><li><p>
Maintain an updated record of guest preferences and special requests to enhance personalized service.</p></li><li><p>
Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.</p></li><li><p>
Coordinate with other departments (Housekeeping, Food &amp; Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.</p></li><li><p>
Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.</p></li></ul><p><b>
Communication &amp; Coordination:</b></p><ul><li><p>
Maintain effective communication with Front Office, Concierge, and Guest Services teams.</p></li><li><p>
Update and communicate guest feedback and preferences to relevant departments.</p></li><li><p>
Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).</p></li></ul><p><b>
Administrative &amp; Operational:</b></p><ul><li><p>
Record and update guest profiles accurately in the property management system (PMS).</p></li><li><p>
Maintain guest history records for repeat and VIP guests.</p></li><li><p>
Prepare daily reports on guest arrivals, departures, and special occasions.</p></li><li><p>
Assist with room inspections for VIP arrivals and ensure readiness before check-in.</p></li></ul><p><b>
Brand Standards &amp; Presentation:</b></p><ul><li><p>
Uphold the resort&rsquo;s image through professional grooming, positive attitude, and brand-appropriate behavior.</p></li><li><p>
Ensure compliance with company service standards, health &amp; safety, and data privacy regulations.</p></li></ul><div><br>
Qualifications</div><p><br>
Minimum 1&ndash;2 years&rsquo; experience in Guest Relations or Front Office role in a <b>luxury or five-star hotel/resort</b>, preferably within the UAE or GCC.</p></div>

Guest Relations Agent

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